Universal Studios Japan App Reviews

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I love turtles. So this is the best app ever!!!

Waste of time and full of bugs.. I have wasted days trying to get my tickets. The payment method doesn’t work, it glitches all the time now I’m stuck wondering if payments are going to hit my card. The process for the tickets is also super ridiculous and overly complicated. Super disappointed.

Japanese only.. Consider adding english support.

No Map?. Just wish when you selected park map it brought up a map of the park instead of listing the attractions or shops making you select one. Then only gives you where that place is without relation to where you are. If they pulled up a full map (like when you go into Super Nintendo land) I think it would be better.

Insanely convoluted and confusing. Regular tickets, express passes, timed entry, “standby” situations, in-app physical ticket registration, physical entrance lottery registration booths in the park, etc. Terrible experience. You go to Osaka only to find a multi-tier, multi-step purchase process for entering the park and your area of interest. You may not be able to enter your area in the end because those tickets are “sold out”, meaning you’ll find yourself walking around unable to do much in the park after you’ve paid for entry. Looking to buy tickets in the app on the fly? Sorry, the app loads a heavy, extremely slow ticketing web site instead of giving you lightweight, low-bandwidth purchase options—thus defeating the purpose of having an app at all. In addition, the functionality in English is different from Japanese. For example you can buy an express pass separately in Japanese, while you can only buy them coupled with tickets in English. Makes the experience infuriating when trying to figure things out with a multilingual family. Wifi coverage in the park is spotty, not that wifi helps the ticketing site load anyway. In general the experience was terrible for my family of 7 in the summer heat.

Horrible App. Waste of time. Doesn't let you do Super Mario World until late

Worst app ever!. I cannot finish my order. I have been trying for an hour to buy tickets and it keeps failing. It won’t accept any of my American credit cards (and this is freaking Universal Studios, an American company) nor Apple Pay. And every time I have to restart and fill up again the information all over again! It’s the most frustrating thing I have ever experienced when it comes to purchasing tickets online. It also doesn’t work on the website. Plus the express pass time slots are ridiculous! There’s barely enough time to enjoy the different areas because they schedule them so close.

NO ENGLISH OPTION AVAILABLE.. Seriously?? Get at least the English option if you’re going to roll out an app...I get it’s in Japan but people visit from the US to see their favorites overseas..

Wasted a vacation day on this. Full of bugs. The button names change making it difficult to read during navigation. Restarting doesn’t help. Everyone at the park just blankly stared at the app with no clue how to help. The whole thing is convoluted and a pain to use when you’re just trying to enjoy the day. Couldn’t buy any express tickets and entry wasn’t guaranteed to Nintendo world and was put into a lottery system which we couldn’t make sense of.

totally unless，no english. Totally unless for non-Japanese speakers. Come On! It has been 9102. Cannot imagine a global resort without an English version APP!

Good guide. I lied

Super Nintendo world love. I was so excited to see the new Super Nintendo World theme park I got the app to be ready to go to Japan to see this park and be Mario 😁

Review. Love it! I really like it!

Enjoying our time. It is not fair we don’t get a chance to enter the specific park when ppl have $ get to go first. We have kids and seniors paid a lot of money and get to go to 2 rides.

Useless, no English. I would have given this app -1 star for dumb implementation. Guys, the world is a village, Universal is a global company and yet you can’t even roll out apps for all you locales that at least provide English? Go back to bed! You have no idea about IT.

Needs more English support. The app needs more English support

I get that it’s Japan, but…. Not everything is English friendly. It’s better to use their website. For an app downloaded from an English App Store, would just make sense that everything has been translated into English. Not the case here.

只有日语. 本来想用英语写评价，但是想想有需要迁就环球吗？ 没有！ 作为一个跨国公司来说，开发者一款只有日语的软件也是非常不尊重全球的使用者了。 而且还在不停的使用我的GPS定位信息。 有用信息看不懂，还耗光了我的电池， 娜就杰样吧！ 手动呵呵！ 手动滑稽！

missing information from app. There is so much information missing that could easily be included. Is the waiting area temperature controlled or not? How long is the ride? Is the audio for theatre attractions only in japanese? (even though the info and sign is in english)

No English support. Everything is Japanese except for section titles. Useless for me who cannot read any Japanese

Cannot purchase with American credit cards. The ticket purchasing process was impossible using American credit cards. It took a long time to figure out it just wasn’t going to work. Apple Pay and manually entering your visa or master card information just completely doesn’t work. Don’t spend your time. Book using Klook if you’re not Japanese, although then you don’t get to choose the specific expresss pass that you want. We give up, we’re not coming. You’re missing out on our $400 in revenue just because your app is horrible and we’ll spend it on Disney or sushi or something instead 😂

Not in English. Not very helpful considering the wait times.

Request Language Help. Needs English-language instructions on how to buy Area Timed Entry tickets for Super Nintendo World

Not in English!. The details for this app say the language is in English, but what appears on my iPhone is clearly NOT English. Visiting the park in February and would really like to be able to use this app to find out wait times for rides and restaurants!

Wait Times - Broken. The most crucial functionality from the users' perspective, attraction wait time, is broken. Please fix.

Awful. No English option? What year is this? Come on guys....

Ok. 😃😃

Love this app and hope the park opens soon. Download this on tablet because it will be on English and it tells you the map and it even has the Super Nintendo world game. Download it please.

Love your land and you guys are amazing!. See you soon

Nintendo world is the coolest. You wonder why I put the title up because it’s Nintendo world I were talking about here I’m so hyped to go here because I’ve never gone to Japan before so yeah I’m so proud of this app because I really like Japan and stuff so yeah

Spooky: Guaranteed to torture you for hours!. I made the simple mistake of wanting to to go to USJ with my spouse during their Halloween event and attempting to give them hundreds of dollars of my hard earned cash. Little did I know that this would be the scariest Halloween experience ever! Simply trying to purchase tickets was a nightmare. Originally I tried to buy on their website (Firefox) but whenever I tried to pay, the screen would refresh until it turned black. I looked online and found so many others expressing all the forms of grief over this very problem. Like a cult trying to troubleshoot a demonic summoning, these hapless ancestors managed to cobble together a winning solution: download the app, use Apple Pay with a Mastercard or Amex. Because apparently the USJ ticket demon took umbrage with foreign issued visas, the most commonly used credit card worldwide. Our foreign currency is not worthy enough to summon it, despite the currently plummeting Japanese yen exchange rate. Thankfully after a few frantic moments of searching desperately for a non-visa card in our household, I found one and loaded it up in Apple Pay, thinking my troubles over. Dear reader, my troubles had only begun. The app would now reject my attempts with a large red “FAILED” banner. The only advice given online was “keep trying.” On top everything, every attempt would deplete the inventory of the selected express pass until I would no longer be able to buy that timed entry. But all was not lost! I was able to select a worse timed entry, and then a worse one, and an even worse one! All while fiddling with my phone # entry in a vague sense of hope. Even though USJ would not give me a single a ticket, I would deplete 3 of their time slots and attempt to buy 14 times before it inexplicably confirmed my purchase. At this point, it had been nearly 3 hours and I was weary and numb. An email confirmation merely arrived 10 minutes after this, a scant 9 minutes after I started to doubt my sanity and whether I had hallucinated everything. Of course none of the tickets loaded into the app where I purchased tickets from in the first place. I still have no idea how to get them on there, but that is for future me to worry about. I am done with this demonic app for today. I ask only that you save yourself dear reader! It is too late for me, but perhaps you can save yourself from this terrifying Halloween madness! Boo!

Language support. Hard to use unless you read Japanese

Perfect for What We Needed. Every other review of this app is negative because it isn’t in English, but newflash: the park is in Japan. On the map (which has a GPS dot that follows you), all attraction logos are shown IN ENGLISH. Knowing how to read Katakana or downloading Google Translate will help non-natives like myself, but the app works great.

App is confusing, not user friendly. The app is as confusing and bad as their online site and customer service… explanation is poor on how timed entry works and everything. I’m quite surprised to be honest.

No language option for english?. rt

Trash app. This is most Comoplicated app I've ever used.

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English version. While I understand Japanese is the language of Japan, it would be helpful that a large tourist attraction would have a English version of app.

No language setting. Cant understand japanese, no option for English setting.

No English. Photos show english but app downloads to my phone in japanese with no option to change. English iphone, vpn set to australia, australian itunes account, no dice. Terribly unfair since the mario world timed entry tickets are organised through the app. Like with every overseas theme park, foreign visitors who haven’t done extensive research get shafted on the day.

User experience poor. Incredibly poor UX when it comes to purchasing tickets, finding out if particular express passes are available etc. How about just showing what passes are still available? How about giving the passes names that are easy to distinguish and remember?

No language support. No English Chinese or any other language support. Only Japanese

Great experience!!! Highly recommended!!!!. My family enjoyed 1.5 days in Universal Studios! Everything is great and food is amazing!!! My kids did not have enough and we will definitely be back!!!

Arrogant Japanese corporate in full display. For a park that is supposed to be friendly to everyone from outside of Japan. This is one hell of a way to show their complete lack of respect of anyone other than Japanese and the craziest level of arrogance in full display. The fact that supports only Japanese makes me, an excited supporter of USJ very disappointed customer.

AVOID. The app is only available in Japanese. There is no option for English (or Chinese / Korean / any other language) which is disappointing . Signs in the park are in English / Japanese / Chinese ....it’s a shame the app can’t be the same. Epic fail on the part of Universal Studios

Not English. Only the first tab is showing in English and the rest are Japanese. What is the point of the app?

No English and Japanese language only. Only Japanese language displayed. Do you expect every tourist reading Japanese ?

Language controls. No ability to toggle languages

No English Language. No English

Useful map and queue timers. App is only in Japanese but is still useful without any Japanese reading skills. The map shows your location in the park and selecting an attraction tells you the queue time estimate or next show time. Helped us navigate the park easily and pick where to go next based on queue times throughout the day. Would recommend giving it a try!

Adrian. Can’t buy tickets from outside of Japan, doesn’t accept visa, Mastercard or travel card . Very frustrating process

Terrible App. Downloaded to my phone in English and my wife’s in japanese. Even when selecting English all the park data on hers was in Japanese. Timed ride feature is useless

How do we change all the pages to English? First page only is English. ?

App is Japanese unless you add English (US). To get this app in English, you must add English (US) in your iPhone language settings. If you have have English from anywhere else in the world, the app will load in Japanese which makes it more difficult to use.

Half English half Korean. Don’t even know why it’s in Korean…..

Language. Everything is in Japanese except for the menu. Cannot read.

Language settings. Unable to change language settings so bad for an app!

No English. Completely useless if you are from Australia cause the app is in Japanese. Have to go into your iphone settings and change your language/region to US for it to display in English. Please fix this issue for Australian English!

Good. 👍

English version. Make it simple

Have to change phone region to get English. I learned from another review that you have to set your phone region to US to get English. That’s awful: now my phone tells me temperatures in F :o

FromMelb. Great app. Very easy to use with amazing graphics

THE WORST. tried to book express passes super early to make sure id be able to book for my fanily but the app wouldnt let me book until the tickets became sold out. its a trap. there other options like travel agency but for double the price. so frustrating

Need more languages. Could you please put other languages so I can understand the app please

Waste of time. limit the amount of people allowed in the park per day so people can actually enjoy everything

English is available. Had issues getting the app to display english like the other reviews. the trick is to change your language and region settings. Go to your phone settings -> general -> language and region -> change region to “United States”. restart the app and it’ll now be in English. USJ really need to fix their app so you can easily switch languages within the app and not base it off the phones region settings - or if they are going to do this, make sure all english speaking countries point to the english app (I’m based in Australia). The only reason I rated this 5 stars is to get everyone else’s attention on how to display the app in English.

No English. English set but app is not displaying English.

Universal studios japan. Should be in English not Japanese because then no-one can understand

English??. Where’s the English version?

App. It’s really quite difficult to navigate the app and system for tickets etc

no English support!. No English support!

Unable to change language settings within app. Thankful for other reviewers who have posted about this & the solution: change your phone’s location/region to US, even if you’re in another English-speaking country. There should be a language setting within the app itself, or at least allow Google translate to work.

How to change the language?. Unable to find the language settings

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Switching to English is a pain. Guys there is a way to switch to English in iOS. You will need to set your language to English (US) to see the app links in English. If you are using English (CAD), it’s not going to work. Not the best way to control language setting imho.

Terrible app. Using the app disallowed me from going to the nintendo section.

How to switch to English or Chinese through APP?. Do not have option to switch language to English or Chinese

English missing in many parts of the app. English missing in many parts of the app and on bottom menus. But your screenshots of the app shows all English on displays.

English?. Where’s the option to change to English? So much incompetence.

very good app. Really good app too use when in usj and maps are very usefull

Useless app. Can’t set it to english. Asked staff around to help by switching the language, they said it cannot change. Only way to use it, is to speak Japanese 😵‍💫😪

Language. Download App and main pages in English which is great, but there are a lot of sub-pages that are shown with Japanese only, and is confused

Korean language ?. I can only see korean Language in the app ..

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