The Boston Globe ePaper App Reviews

Why?. I hate the new update. 1. First time using it I was required multiple times to log in. Half of those were unsuccessful though the log in credentials were correct. 2. Please automatically download. Please. 3. It is so hard to read. In the prior version, it was hard to read in portrait but just fine when turned to landscape. In the new version, turning it to landscape doesn't help. It's still too small to read without using finger gestures to increase the display. The problem with doing that is that you only get a small portion of the page and you need to slide around with your finger to read the rest. To add insult to injury, the resizing isn't even remembered from one page to the next. 4. Jumping forward and back for articles that extend beyond a page. Bring it back!

Is it just me? .... I used to really like this app. I'm sure I'll get used to the new version for iPad, but it needs some work. Is it just me, or has anyone else noticed that the buttons for Editions and My Purchases are backwards? If I tap Editions I get my downloads. If I tap My Purchases I see 4 copies of every paper. I presume those are editions, though they are identically labeled and look identical. Also, on the Settings screen, why not stick to the standard iOS color scheme for slider buttons: no color for off, green for on? Using no color for on and red for off is pointless and confusing. Like everyone else, I miss being able to tap to a story jump. I don't like reading in Article mode -- there are no pictures and box scores and other agate items are unreadable.

All the joys of thumbing through pages with none of the ink stains!. Having downloaded the ePaper app yesterday, I'm thoroughly enjoying thumbing through the "paper" without having to wash my hands afterwards. Having chosen to not download the day's issue automatically, I had a couple of false starts this morning not knowing where to find today's Globe - not realizing the full functionality of the Store, and mistakenly expecting to find it in My Library. I'm up to speed now, however, and I'm very impressed by what I've seen - kudos to the developers.

worst newspaper app. This is completely unnavigable. A really, really awful newspaper app. 1. Freezes frequently so I can't open articles or move to the next article. 2. While I can change the text size so I can actually read it, when I go to another article, it defaults back to the small text size, so I have to adjust the size of each and every article I read. 3. Scrolling through articles (as opposed to pages) doesn't show every page. For example, you can't see the comics this way. 4. Navigation between sections is hard because the menu is not labelled in a way that you know what is in each section. 5. Back to comics: almost impossible to find. There is no index. All you can do is scroll through pages until you happen upon them. Only the app freezes pages all the time so you can't actually swipe through. 6. The thumbnails on the bottom appear when you open the edition. When you close them--so that you can actually see the page--there appears to be no way to get them back except by going back to the homescreen and starting over again. I am sure there are many, many other problems here. I don't know why smaller town papers have much better e-readers. The Union Leader, for example, which is a terrible paper, has a great e-reader. Very, very, very disappointed and we will probably not renew our subscription because of this unreadable app.

Improved but still needs work. It’s usable. I like the full page view, to remind myself that it’s a newspaper, though I mostly enlarge to read. However, while reading on an iPad Mini is much better than reading on a phone, it’s not great. I have discovered a workaround to get the current day’s paper, but that daily task should be easier. (BTW, I am a paid subscriber.)

Great on an iPad. I would rather be reading a print edition - same for The New Yorker - but I have to say that I like the Globe ePaper. I think that it is well thought out. We do not have problems downloading it from a wi-fi connection; text is very sharp on iPad 3. I do not usually use the smart reader function. My complaint is more with the iPad for reading - too heavy / cumbersome compared to a printed mag or paper, too reflective to read outdoors. If I leave my paper or mag on a train no great loss. We primarily use the iPad when on vacation - really like getting The Globe when away from home. BTW I am not a Globe employee.

Very pleased with the current clean 'old school' version. I have used every version of Globe electronic edition over the past 10 years or so, with mixed results. I have to say I am very pleased with the current version! It's look and feel has gone 'back to basics' with the old school page layout that simply looks exactly like the print version. Instead of alternate views of articles and adjusting fonts, I simply tap to zoom and drag to pan, just like with the real paper. To continue with an article on another page, I just read what it says and use the navigation at the top to get there. (I almost wish it linked to the continuation page, but I appreciate the simplicity and cleanliness of not having the embedded link.) The paper downloads smoothly, and reading is fine on my somewhat old first-gen iPad Mini. I'm as happy as I've been with my Globe subscription in a while. I get home delivery on Sunday only for the coupons/circulars and Globe Magazine, and read the paper any day I want on my iPad. I think you got it right this time Globe. Retain your best columnists and reporters and I will remain a subscriber for a long while.

Incredibly Frustrating. The latest Boston Globe App is worst than the last one. The best app was the one available a few years ago. This latest app can take minutes to load (stating "loading" for the wheel of death) and then it is a guess as to whether it will actually load. Sometimes, while failing to load, it may also tell you that there is no internet connection, when there is one. If you are fortunate enough to get the application to load, then you have to spend additional time waiting "patiently" for the latest version of the paper to download. It you are fortunate enough to get the paper to download, you will also find that the app freezes very often, when you are in the middle of reading the paper. At that point, you stretch and you have to reload the app and begin the process all over again. By that time, I have finished my breakfast. I am not sure why the developers did not vet these issues. This app is really not even worth one star.

Not a very good app. I typically read the Globe on an iPhone. To read articles, you can tap on them to enlarge them. The zoom feature results in insufficient text size for comfortable reading. I have commented back to the Globe many times that multiple articles don't expand. After multiple responses, all of which restated their rote: 'reload the app' or 'clear data storage', I listed for them 8 articles in the front section that would not expand. After another response to clear data storage, I finally received the following: 'I think I understand the issue, unfortunately the Globe does not link every article in the edition. It does do a good 80 - 90% of the publication but not all of it.' And there you have it - for whatever reason they only make 80% of the content easily readable. Any plans to do the other 20% (and I am talking about articles, not the comics)? Why Globe do you not try to get it right every day?

I'm a convert!. I've been a Boston Globe subscriber for years and years and...well, you get the idea. I NEVER thought I would be satisfied reading my morning newspaper online (and I hated the previous online version), but the Boston Globe ePaper is nothing short of fantastic. I am one of those people who cannot have my breakfast without The Globe in front of me. Now I don't have to wait for the delivery guy to toss the paper on my front steps (sorry, delivery guy), and I don't have to share sections of the paper with my spouse! I can read it as soon as I want - I read it on my iPad or on my laptop; it is way too small for me on my iPod. The only things I miss are the Sunday comics and doing the Sunday crossword in pencil...small things that are not deal-breakers. Count me as a convert. The other plus is that we can keep up with our favorite newspaper and columnists and sports teams when we're away from home. Nicely done, Boston Globe!

It just doesn't work. I really don't care about features. I just want to read the paper in a straightforward manner. I could with the old app. I can't with the new app. It freezes and crashes constantly. When it does work, it's user unfriendly. I can deal with extra steps to get to reading it, but when I'm reading it please don't make me do anything more than swipe to get to the next page. In the previous version I could resize the viewing area and move around the entire page without having to resize it again. Now it resizes to only what's viewable and then I have to shrink it again then move around the page then resize it. And you guys thought that was an improvement????? Also have to do the same thing when I want to swipe to the next page. In the previous version even if I'd resized it I could swipe to the next page no problem. Now I have to shrink it before I can swipe to the next page. You may have added fancy features, but the basic ability to read the paper seamlessly has been severely compromised. Please fix. Thanks.

Needs Work. The new app from miLibris shows some potential. It's fewer options should help avoid the bugs of the previous ereader. There are two serious problems with the new app, however. On a number of occasions since the Globe switched to using miLibris, it has been difficult to download the day's epaper. I attribute the problem to insufficient server capacity at miLibris. A serious app limitation is the inability to select one page per screen in landscape mode. I was using the previous app to read the Globe on an iPad mini. It worked quite comfortably. When the new app came out, I had to buy a full-sized iPad so I could use portrait mode to read one page per screen. I would still prefer to use landscape mode, but only one page per screen. There is no option to select that mode, however.

Font size stuck at largest. Updated to 6.1.4 but article text font size still stuck in largest size. I need to adjust font size in each article I read. Font size adjustment is not saved throughout the paper. The “Save” selection does not work. iPad Air Gen 3 iOS 17.6

Both better and worse. I was initially excited by the new release. It loaded faster, and it had a better full-page appearance. But certain former features have been removed: auto delete of past issues, the ability to jump to an inside page to continue an article started elsewhere, the ability to tap to zoom in but to double tap to zoom back out. I initially thought that tapping and holding to read articles in text view - and then being able to scroll from article to article (as with USA Today) - was better than in the old version, but it appears that not every article will allow you to do that, which is a real flaw. Also, Parade is gone. Finally, and perhaps most annoying, for the past two weeks the Sunday Globe is not available until afternoon. It's a morning paper! Please fix these bugs and you will be way ahead.

Love reading the hometown paper. Keeps me up to date of my hometown

I've been waiting for this app since day 1. At fest glance of the app I thought I was disappointed to see a simple PDF scan that I could zoom in on... Upon closer look I found the most intuitive navigation platform on a digital paper yet. Instead of just transferring their HTML5 site into an app they made something completely new from the ground up that has the classic feel of reading the regular paper with the additional option of stream line view that's easier on the eyes and takes advantage of the iPad real estate and technology. I'm excited to see updates to come!

NYT, take note. This is how all newspaper reading should be on an iPad, period. It's basically a Globe-specific app that uses Newspaperdirect/PressReader under the hood as far as I can tell. Perfect blend of traditional layout with modern implementation (SmartFlow). Allows you to store past complete editions right on the device, so you can go back and catch-up later or jump between daily editions (much like catching up on a stack of real papers) rather than watch all the stories from the previous day vanish before your eyes when you open the app (ahem, NYTimes). I also feel like I am getting more value for the money since I'm getting a product that actually resembles a newspaper, rather than paying for an iPad optimized newspaper which is little more than a re-hashed view of a webpage. Retina display looks superb. Since NYT owns The Globe, I can only hope that they have similar plans in the works for the parent paper in the near future. In the mean time, I'll stick with reading The Globe.

Design decisions make this app lag behind other papers. I get that some people like this faux paper layout of this app but really it is cumbersome for most users and lags in comparison to the NYT, WSJ and the WashPo. Having to decide whether to download an edition or not as the first pop up when coming to the app is annoying and wastes time. Clicking into a story causes it to go in a non mobile friendly layout where the pictures do not flow well with the story. It is also difficult to scroll from story to story, rather one has to flip through each page of the paper like it is a physical paper. I am going to go out on a limb and guess that most mobile readers do not need to replicate the flow of a physical paper in order to appreciate the stories. I am going to unsubscribe to the Globe because I primarily read my news on mobile and the experience is just disappointing and frustrating. Please modernize this app and ditch the physical paper replication.

Getting worse all the time. I have been using the e-paper since it was first introduced. Because the print paper was never delivered to me in time for me to take it to work, I switched to the electronic. I like it because it is a replica of the real paper, showing layout, ads, etc. I depend on it for my commute. Ever since they switched to the new version I have had nothing but trouble. Most days it won't download; the download button isn't active. Nearly every day I have to either log out and back in again or delete the app altogether and reinstall it, and even then I don't always get my paper. I have contacted support countless times and have never gotten a response. I just want to read my paper in the morning, and the website is just not an option. It's not the actual paper, just a few articles picked out and it's very hard to navigate. You can't actually see what's in the paper and you don't get the contents of every section. I wish the Globe would put some serious work into the e-paper because it's an excellent idea and they have pretty much made it the only option if you need your paper first thing in the morning. But this new version is a mess.

Pleasantly surprised. Today I updated my Globe app with much trepidation. Based on the reviews, I assumed it would be more of the same disappointing performance. While there are flaws, my Sunday paper downloaded promptly. I am able to get both the magazine and Parade. Thank you! I am able to enlarge the print on my tablet, and read an article in full. I do prefer being able to scroll through the sections above the paper, while being able to look at snapshots of the page, but I will adjust. I recently got a new iPad, so I imagine that helps. For now, I hope the epaper will be reliable and as functional as it was today. I cautiously appreciate the improvements, Boston Globe and want to make sure you do not just receive negative feedback. I'm dismayed. I love the Boston Globe but struggle with the epaper version. Now we are told we have no choice but to update to version 5.0 even though the reviews are consistently poor. I have upgraded my iPad operating system and done everything that I had been advised to do. I changed tablets. My paper still doesn't automatically download and I have difficult opening the. Sunday paper version (after it has downloaded). Still no magazine! Is this a push to subscribe to the New York Times instead?? Please let us know when we can expect better service.

Much worse than the previous version. Did they seriously test this on actual users of the previous app? The previous version was mediocre. this one is an abomination. Nothing in tabular form (league standings, box scores) is presented in an understandable manner. the article names are truncated if they are too long. the previous version allowed you to tap an article name when you were in Page View and that would take you to the article. very convenient compared to the current presentation. If you want to be in Article View, you lose all sense of where you are in the paper. navigating around the app is still a mystery to me after a week. There is nothing obvious or intuitive about navigation. In the previous version, I could actually read the articles in Full Page View, and I was willing to scroll a bit to do so. In this version the Full Page view squeezes the whole page onto the screen, making it unreadable without manipulation. and this final complaint applies to the previous version as well: why can't artwork and photographs be included when you are in Article View? one of the nice things about a newspaper is that you can take in visual and textual information. with this crap app, you have to look at the Full Page context of the article AND the article view. horrible design. And they wonder why the traditional media outlets are going down the tubes? because they are totally disconnected from what their customers want. duh!

Satisfied. I read the Globe on my iPad Air, and I really like being able to share articles. I don’t like being unable to comment on articles.

Inconsistent performance. The experience of having the full appear right in front of you is great. You can read the paper in the format and layout of the actual newspaper or you can click on a link to a new window with the feel of a web page. But many times this second option does not work smoothly, with the page either not opening or leaving me unable to view the entire article. For the last two days I have been unable to download any paper. And this app is a beast. It can take up more than a gigabyte of storage, even if you only have only 2-3 newspapers store. This as potential to be a great app, but the programmers have their homework cut out for them. And given that it costs about $4/week to get the paper, they are not doing us any favors.

Gutenberg had better technology. The app crashes for no reason several times a week. Almost daily. You have to download the newspaper all over again after it crashes. If you are away from wifi when it crashes, you are out of luck. No paper that day! I have been a life long Globe subscriber. I have been an iPad subscriber since it was made available. I have always been able to use the jump link from the end of the section of story on the beginning page to the page where the end of the story is, to continue reading, and then jump back to the start page to peruse the remaining stories on that page. You can no longer jump to the end section of the story. You have to scroll through the pages to find the end and then scroll back to the beginning. This is actually clunkier than the physical newspaper and not a user friendly experience. You have to really want to get the news to go through this level of inconvenience.

An embarrassment. “Words can't describe just how bad this app is. Downloads get hung up so that one can be waiting days for issues that never show up. The Globe should be embarrassed that it's name is associated with this piece of junk. Don't buy it.” I wrote the above review several years ago and have been assured by the Globe that the app will be improved. Now, two years later, nothing has changed, and it’s still a pig. More often than not, the paper’s already slow down-load never finishes, and I say the hell with it, and never get to read the paper. How the Globe allows this to happen is incomprehensible. Ok, it’s September, 2018, two years after I wrote the above reviews. The new app is out, and I find it much improved. In fact, I’m now reading the Globe again. The only downside is a somewhat inconsistent page turning when I swipe left, but that may be my technique. It took a while but the Globe May have mended its ways.

Takes too long to load. How is it possible that a major newspaper like the Globe can have such an awful app? Once you're in the thing, it's fine. I mean, honestly, it's not great with the newspaper layout that hides the time at the top of the page but whatever, you tap the story and it comes up and you can adjust the font, etc. Fine. But, YOU CAN'T EVER GET TO THE PAPER!! This thing never loads properly, it takes forever, you can't start reading until it loads. I mean, just copy the NY Times app or the Wall St Journal app. Why are we recreating the wheel? Especially for an awful experience. I get the Globe home delivered so I only need the app when traveling but it is always a hassle. Especially on the iPad. Please, just copy the NY Times - weird that when the Times actually owned the Globe they didn't roll out the same app.

Horrible app that we must accept. As everyone else has pointed out, this app has many problems and is embarrassingly awkward to use to read the newspaper, which is its only purpose! And I’ve been using it for a couple years, over a few upgrades and iOS versions. My biggest complaint is that after you have downloaded today’s paper (which means it is cached on the phone), if you start to read it but then stop for a couple hours, when you go back to continue reading, the app shows you the page you were on for 1 second, then goes back to the main screen. Why? It’s not like there is a new version of the paper that I might want to read—this is in the middle of the day, and the app should easily be able to know if there even is a new newspaper edition or not. It is utterly annoying and wastes my time. Fit it!!

All Articles are Missing (used to work 80% of the time, now 0%). The update in the application in the first half of 2016 would have been nice if it worked reliably, but it never did. I have spent hours deleting and re-downloading the ePaper in an attempt to get the articles and this used to have some chance of working. In the last two weeks of May 2016 I could only get the whole page view on my iphone screen (browsable but not readable) and none of the articles. To add insult to injury, after requesting a refund through my credit card's bank and Apple, now that card cannot be used for any purchases in the iTunes store. Someone at Apple confused asking for a charge to be removed with fraudulent use of a card... they are not necessarily the same (and in this case, not the same). It makes no sense for Apple to refuse my money just because Boston Globe couldn't deliver.

Great newspaper, great app.. When people complain it takes a minute or two to download and the New York Times takes seconds, they don't understand I guess that the entire Globe newspaper downloads and every story it then instantly available. With the a Times, each time you click on a story, that story then has to download. I've been reading the e-Globe since it first became available. I lived in Maine now in the White Mountains and I download the entire Globe on my iPad before 5:00 am everyday, it's a great service. I can't believe anyone could honestly criticize the Globe or the app.

Promising, but frustrating release. Have to wonder whether the developers put this app in front of any users before releasing. There are several problems that cause outright pain and frustration: - No more links to follow a story and return. Makes reading the paper very frustrating as you have to manually navigate to the continuing page, find the article, zoom in - and then do it all over again to get back. BRING BACK LINKS! - Pressing for too long brings up Page View. What a HORRIBLE user experience. I rest my finger on the article to zoom/move as I read and continually get shifted to Page view. WORSE YET, returning sets the zoom back to all the way zoomed out, forcing me to zoom/find my place in the article. - Page change always zooms out again. WHY???? Why not maintain zoom level as I read the paper. You make me zoom back in every single page change (and multiple times per page, per above). - Auto-delete old editions. What happened to ‘only keep the 7 most recent issues’? You make me go in and delete them. And good luck figuring out how to do that. You can only do it in Library - Editions, not under My purchases, nor in the catalog? And why do I need this distinction - Why isn’t just the catalog good enuf - to open, download, delete download?

Another step back. The Globe had finally gotten things right with their previous iteration of the app but the latest release is another step back. On the positive side, it has been available on time and I have had no problems downloading. But I have to close the app and reopen for the new issue to appear. Worst thing is the navigation. I get one chance to jump to a section using the bottom scroll bar - if I try and jump again, the app crashes. Even worse, when I restart the app I am in the same place as when it crashed, and I still can’t jump to another section without crashing, so I have to swipe through page-by-page. Please get this fixed!

What was the Globe thinking?. I used to enjoy reading the Globe epaper because it was formatted just like its regular newspaper, Not like its regular website version. This “new” version of the epaper is impossible to read. It is formatted in such a way that no matter which way I attempt to read it on my IPad, vertical or horizontal, the print is soooo SMALL that you would need a magnifying glass to do so. Also, I have noticed that in scrolling from one page to the next, one page may be connected half of another, so you are looking at 1 1/2 pages at once. Also, there didn’t seem to be any way to enlarge the print manually. Redo this app for the epaper ! It should be formatted to present the paper as a regular newspaper- showing one page at a time, and with the print large enough to read it. Disgusting! I’m going to delete this app.

Lots of probkems. When it works its great. Two big problems and lots of little ones. When download to read later, like on a plane, 80% of time will later not load unless connected to internet. If keep open while still connected usually works, but if close and open anew in air, out of luck. New problem just discovered. When you delete a paper it is not removed from memory. Checking storage found I had almost 5 gigs of memory use and all papers had been deleted. Trued restarting phone. Still there. Had to remove app and reload to free memory. Little things are inability to link to other pages as in first version, bottom page index shows for 5 seconds and disappears and cannot be brought back, and about 20% of time all pages don't load. Have to remove and download again.

Too slow, too incosistent. Dealing directly with the Boston Globe difficult enough without "Reader's" problems: Auto download? non-existent on Ipad2; Smart-flow? takes away from editor's layout and easy back-and-forth from article to page format--a couple of months back, the page display allowed one to tap the blue headline, read the entire story in an "in-set" which was easily negotiated and then tap the page view (which had remained in the backround) to return to the source page; Down-load speed? Maybe it's my Ipad or ComCast but if Kindle can download the Sunday Globe in 30 seconds, what is up with +/- 45 minutes from your equipment??? Finally, the Globe has had, shall we say, an uneven experience with its on-line effort. Is it, maybe, time for a meeting of the techies to iron this out? Yet, with-all, the E-editiion beats the printed version for convenience and economy. Keep trying!

Nice having paper on iPad. I love having my Globe available on my iPad. I wake up in the morning and download my paper. I often read it right there in bed! Every so often the app doesn't see my subscription, and I'll have to re-open the app. Otherwise I quite enjoy the app. Additionally I love the Globe, especially the investigative journalism. So many of their investigations have resulted in real change. In an age where we see less and less of that kind of high quality journalism, Ifind myself happy to support the Globe so they can continue their watchdog and informative efforts.

Latest Update A Fail. The positive is that the format of the Globe’s e-paper remains. It’s the one reason we subscribe. And it took a few years for the Globe to provide a stable, easy to use and read digital version on an iPad. And they RUIN it with the latest update that adds ANNOYING pop up bars that you need to tap somewhere on your tablet to remove EXCEPT that tapping on an iPad brings up any article that you’re not remotely interested in…so you tap on the expanded article to get rid of that which brings back the stupid bars! ALL I WISH TO DO IS READ THE NEWSPAPER…I assume this update is a less expensive digital product for the Globe…well, if they lose customers because of it, may be better if they just bring back the former digital product.

Cumbersome APP. I find the new version of this App worse than the last and it doesn’t do some of the things (e.g., automatically download) that it is supposed to - or at least the automatic download is not evident in the settings menu). The new version is a pain to use - I used to be able to read the newspaper and simply swipe left to advance. No more! Now I have to shrink the page fully, to reveal the next button on the bottom right and touch that - this is cumbersome. The new App has also had trouble downloading and frozen once, requiring me to delete and reinstall- this never happens with the old app. Navigation between sections is slightly easier now though, but certainly not worth all the other irritating drawbacks. Too bad…..I route for the Globe!

A terrible update. I used to enjoy reading the Globe on my iPad. Now it's a chore. My biggest complaint is that the links don't work. If I notice the second half of an article, let's say on page 11, for instance, and I want to read the entire article, I can click on the article view. In this view, I can only make one adjustment to the text size instead of infinite adjustments. Then, when I'm finished reading the article and click back to the newspaper mode, it brings me back to the first half of the article, on page one. But I was I was on page 11! So annoying! And why can't I get the Sunday Globe Magazine with this new app? I could read it on the old app! This was a REALLY bad move on the globe's part and I hope someone there wakes up and fixes this messy app.

Has its points, but a few things need tweaking. I got this updated version when I got a new iPad with iOS 8, and the old version wasn't supported. It took a ridiculously long time to get it to download, couldn't give it a pw, blank screen, etc., etc. the reviews really stunk and I was beginning to think that if I wanted the Globe on an iPad I'd need to keep the old one. Somehow, though, it did work, and then the fun began. At first I had the devil's own time getting the virtual newspaper, because I believe in seeing all of it and not just lists of articles and links. You get more serendipitous finds that way. But finally, there it was. Then I had to convince the app to give me the dang paper every day. That was a bit of an adventure, too. So I have my virtual paper, can swipe thru it with ease, and enlarge the view fine. The problem is that the ability to click on the link to the jump (and back) is gone. I finally figured out that you have to pull down the top of the window, select the page where the jump is, and then reverse the process to go back. Seamless jump-finding is gone. Why they would add an extra step to an "upgrade" is baffling. But you get used to it, I guess. The click-to-email-this still works. I haven't figured out how to remove past issues from the iPad yet, so perhaps some bright guy will give us a way to get online help for questions like these. So... Three stars and pending.

Bad app. While I want to get the paper this way, this app has always been a disaster. It has never once, not once, ever automatically downloaded. I have to do it manually every single day. That might be a tolerable task, except most days it won't even do that as the download button is almost always non-responsive. Constantly needing to log in and out, and often re-installing the app altogether. Forget about the idea of reading the paper in the morning, having for the commuter train, or enjoying a leisurely weekend morning catching up on things. Many days I can't get it to download until I get home in the evening. Every inquiry to the app team ends up with nothing more than the usual suggestion of logging back in or reinstalling. The Globe has never seemed to feel the need to actually make the app function correctly for all users.

App continues to break down. The app continues to break down in new ways and when notified, the developer doesn’t even acknowledge it, let alone fix it. The most recent breakdowns are the the previews of the newspaper which normally appear on the home screen no longer appear and issues arrive with pages from 3 years ago. The navigation has always been horrible - I have to click in just the right place at the top of the screen to go back to the home page and if I click in the wrong place, I go back to Page 1 with no other option than to page through the entire paper to get back to where I was. This despite the very high subscription price. I am trying to be environmentally conscious and avoid getting and having to dispose of the paper version.

Recent update a mess. The September 2024 update has made the app nearly useless.

Version 1.01 has several bugs.... I tried my first issue today (the Sunday paper). People have already pointed out that the comics and the flyers are missing :-(. Navigation is mostly OK, but several times I was thrown back to the beginning for no good reason. When I tapped on the headings of about 3 articles I actually got taken to the wrong article, and sometimes when I did get taken to the right article it started in the middle somewhere and there was no way to get to the beginning of that article other than reverting to the full page view. The only 100% reliable viewing was the page view, the rest is about 95% OK. Navigation by tapping was a bit quirky, although swiping seemed to work fine. It's a good start, but there are still many areas for improvement. I look forward to version 1.1 or version 2 etc.

WAY more clicking, too much clicking, oh, the clicking!. I know that it takes a lot of work to update an app, and I appreciate all that hard work. Also, I know that people "just want it the way it was before"… And I guess I am one of those people in this instance. If you could do two things that would make this Globe reader instantly better, it would be these: 1) give me an option of having a page automatically be properly sized to my device, all of this widening and shrinking of the article/page is driving me crazy. If this option is already available somewhere, and I just haven't found it yet, can you please put up some kind of tutorial to help me? 2) the most important one is to have a link at the end of an article that I can click on to bring me to where it continues in the paper; in other words, at the end of an article on page 1 there used to be a link to click on so that I could continue reading in a streamlined fashion; but in the new version, there is no link and I have to go back into the menu and scroll through to find that article. Please, please help! I think you need to think about who your audience is, we are are not 16-year-old digital natives who intuitively understand scrolling, tapping, etc. This new app makes me feel old and cranky, and I know that that is not what you guys are going for. Thanks for your help!

Worst Newspaper App on the market. The Globe format is a huge step backwards in usability and reader friendly format. The vertical-only presentation is difficult to maneuver, tries to present 2 pages at a time, presents in a font size so small that the only way to read is by zooming in so that full perspective of the page is lost and, as a result, one is reduced to constantly moving back and forth, zooming in and out. Further, I am unable to update the website itself in-place, and I have had regular difficulty even getting the Sunday Globe to appear so I can download it. I continue to have the same problem that many others have experienced in that I often have to delete the app from my library & download again to get it to work. I generally only get to read the paper on the weekends, so this forces me to go to other sources, including the NY Times (which has an easily manageable and effective App) to try to get some of the national & international news that would be in the Globe. Shame on you.....this App was clearly misguided, poorly constructed and implemented without the reader's perspective in mind.

Great when it isn't buggy. Love the ability to switch between page views, love being able to skip sections using the Table of Contents. Hate that I've enabled "automatically download new issues" but it never works. (It really stinks when I forget to do the manual download at home, and then I have no paper to read on my commute b/c my iPad isn't 3G enabled.) Not psyched about the bugs - at least once a week the thing freezes and I can't read anything (e.g. when I'm trying to use social share function). I have a limited amount of time in the morning to read the paper - when it freezes I routinely get frustrated enough to want to cancel my subscription. (I AM paying for this after all!)

Not a joy to use. It is nice to be able to browse a full replica edition as a digital subscriber. The app is allowing that, but continues to be buggy. On the iPad Pro, it will not show the images of current and older issues, only blanks. After opening, it will frequently show a previous issue as current, requiring a pull-down refresh. In article view, the order of articles isn’t obvious so you have to constantly move back and forth between page view and article view to find what you’re looking for. In the comics, the image quality is frequently really bad so that enlarging the page only leads to a pixelated view that’s not helpful to my decreasing eyesight. Page navigation is difficult as you have to first have to reduce page size to a minimum before you can swipe to the next page. Alternatively, tap on a blank spot to bring up the navigation menu, and move to the next page from there. If you accidentally tap in the wrong space, you’ll end up in article view instead. And to add insult to injury, when you send a help request via the built in support email function, it is undeliverable. Some TLC for this app would be welcome

This app is crap. Please, Mr. Henry, just give up and buy rights to use the WaPo or NYT app. They're very different from each other, but both are perfectly acceptable. By contrast, this app is crap. I don't mind most of the things that seem to bother other reviewers, but the number of times it freezes, or won't download the newest edition, or doesn't respond to attempts to proceed to the next page and then decides to respond to all of the attempts at once by skipping ahead many pages, or responds to an attempt to enlarge the current page by sort of going back a page and then returning to the current page, or..., is infuriating. The features are acceptable but the bugs are intolerable. Update: I'm not sure what it means, but since writing the above, I found that simply powering my iPad off and back on makes the app behave much better, so I'm raising my rating accordingly.

Great when it works. I really enjoy the Globe, we buy both the printed and the electronic editions just to support what journalism is left in the world ;). I genuinely reading the paper on the iPad -- when I can. Overall I'd say the Globe ePaper app is generally getting better over time, but each new release seems to break something. This release broke the automatic downloads, which now stick at 99% every day. The only way to read the paper is to delete the issue and download it manually, which kind of defeats the purpose of automatic downloads. I like the app, I just wish it was less erratic. It really needs systematic testing and more responsive support.

Marginally better but still far from where we want it to be. I can't agree that the latest version is worse than it was. It works better, but not as well as I'd hoped. There continue to be technical issues with my admittedly old iPad2 but mostly I am dissatisfied with the layout, navigation and timeliness. I also read NYT on the iPad and the experience is much smoother. I no longer care to see what the print paper looks like and wish the Globe would go to a more timely, up to date model. Many days the Globe is not ready when I want to read it in the morning and sometimes when I does show up it is old news. Saturday was a good example when the Globe was not able to report the final score to Friday's (admittedly long) game with the Yankees but the times had a story about the remarkable game at the top of the screen.

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Worst app ever. The Globe e-paper has always been a poor app, but yesterday's reengineered version has exceeded even its prior levels of incompetence. Efforts to download it the last two days are continually thwarted. Phone calls to the number given for the e-paper problems go to people who tell you to call iTunes. Every one of my e-subscriptions to multiple newspapers and magazines work fine. It is only the Globe's e-paper that gives me almost daily problems. Combined with the recent disaster with the home deliveries in the Boston area, one wonders about the competence of those in charge and of John Henry's ownership. I fear we are witnessing the sad demise of what was once a great newspaper.

Major improvement. I am astounded at the negative tone of so many of the reviews of this upgrade. The e paper downloads so much faster and is so much easier to read and move from page to page. I'm glad I continued to subscribe despite problems with previous versions. Your tech team got it right, and I look forward to starting each day with the much improved Boston Globe e paper!!!!

Globe's "not here". The tv slogan of my youth is not reliably true. I still get home delivery, but try to read the ePaper while others in my house read the "paper" or when I'm away. This app is great when it works, but regularly doesn't or needs some creative fiddling to make it work. I write more to support than I do to my family. I also get the Times ePaper, and it works pretty flawlessly; always bright and shiny, early, while the Globe is struggling to come to 'work" or is a "no call", "no show". If you don't get this free, I wouldn't recommend paying for it. The Globe should call their former owners for the secret to good service. I was reticent to complain about "my home town Team" but the comments suggest i don't plow new ground. we wouldn't be happy if the Sox were this bad--and their not!

Works great for me!. I have no idea where these other reviewers are getting their ideas: I have flawless performance on my iPad. I love the interface for being so clean and accessible. The writing puts the pretentiousness of the New York Times to shame. The articles are informative, insightful, and quite accessible. It reads like a conversation with an erudite friend who also is grounded enough to relate to the world around them -- and to you -- with a sense of humor.

No stars. This app has become incredibly irritating. I pay for a subscription and trying to read the paper in the morning has become an up enjoyable and frustrating experience each day. The app constantly crashes. I am sure it crashed more than 20 times this morning and then you have to reopen and start from page one each time. Up until a week ago I had to re-download the app every day because it wouldn't load. That seems fixed but this is much more frustrating because now I have to constantly reopen the app. The daily delivery service was a mess a few months ago, now the app is a complete disaster what is going on at the Globe? Are they losing money and not investing properly in important subscriber services?

Upgraded to ok. Update again: this time it was iOS failure. A reboot and a reinstall worked, seems iOS forgot how to do any networking at all. Three stars since articles work haphazardly but it’s a start after over four years. My guess for others having trouble is maybe the age of the iPad? Update may 2018: now worse than ever. Will not function even after deleted and reinstalled. If I could give zero stars I would. Worst piece of junk I have ever used. We are down to a single newspaper in Boston, barely, and that is the only reason I continue to pay. Thanks John Henry! Fire your digital team. It's great when it works, but constant struggles with the store and now it simply crashes repeatedly....latest update is suddenly very unstable as of May 27, 2014. Not happy as I am a paid subscriber to the globe. Not acceptable. As of iOS 11this app is junk. Basically needs to be deleted and reinstalled daily. How is the globe not getting it? Dump your app developer. How hard can this be?

Because I can't give it zero stars (update). Update: New app is vastly improved. Thanks for listening, Mr. Henry. How do you delete previously read old editions? Btw - Alex Cora is a nice upgrade, too! Up at five no e-paper yet again. Writing this at 6:15 still no e-paper. Did the usual delete and reinstall of app - still no luck. Yesterday app crashed froze my iPad and caused me to do yet another delete and re-install to get paper. Oh, if only I could get the hours of my life back that I've spent messing with the worst app I have ever used. Please Mr. Henry, think about your customers and their experience!

Crashes resolved, happy again. Good response from tech support when I had trouble with the new version (hint- clear the app cache within the app itself, not through iPad Settings). That seems to have cleared the app crashes I experienced. Use the support function inside the app to report problems, don't just post here. It emails them diagnostic info about your iPad that helps them troubleshoot. As someone who reads this on the train and downloads every edition to my iPad I'm excited for the changes in the release notes. The app was unusable the last couple days after I upgraded but seems good now.

Difficult to use. The look of the new version is improved but is still painful, although improved, to navigate. I do the crossword puzzle and this has gotten worse from the previous version, which was still crude. I now have to screenshot, crop, then go to photos. The previous version would sometimes let you save the puzzle to photos directly (but not always) but that doesn’t work at all now. Just opens a blank screen now and returns you to page one of the paper when you try to go back. Very frustrating. The Globe web based crossword app is awful. Wall Street Journal has a very good puzzle interface built in - if you are looking for a model.

I despise this sucky app. We canceled our print edition due to chronic delivery issues. My iPad 2 cannot handle this app well, so I use a new iPhone 7. Accessing the plain text version is necessary for an article of any length. Today, the plain text version of the lead front page story cannot be accessed by tapping, while other stories on the same page can be. Paging through the plain text stories one by one shows a blank document for the lead story. This is a regular occurrence, but particularly egregious for a Spotlight piece. I’d give this zero stars if I could. This crap app is making me rethink my digital description. Also, navigation is clunky. “Pages” should be an option above the main view, not buried in a menu.

Where is Ideas section of Sunday Globe?. Decided to try when my Sunday paper still wasn't delivered after 8am, and liked the app until I coudn't find Ideas section or Globe North. Tech support at the Globe told me to delete and redownload, and Ideas section showed up. It hadn't all downloaded the first time. Nice app. Don't know if North section downloDed second time. Update in August, 2012 required uninstalling and reinstalling, then reauthorizing. Then it worked. Little bugs like this must frustrate people who are not familiar with quirks of updates. Still like the app, though. Once the bugs get taken care of, it's a great iPad addition.

6 crashes and I still haven't made it to the end of today's newspaper .... This app is a joke! Horrible start-up time (even after the paper has been downloaded already), navigation doesn't work, and the crashes - did I mention the crashes ... This product needs a lot of debugging work and is not ready for release yet. This is now the second attempt to completely overhaul the reader for the Globe over the last couple of years. Both failed - please get it together Boston Globe. Or just give me a link to the PDF version of the paper - any browser or PDF reader will give me a better reading experience than this app.

Another step forward, two steps back. No, three steps back.. New version, new problems. In the first 10 minutes of using this app, it froze 4 or 5 times. This is now one of the worst apps I've encountered on IOS in the last few years. How does something like this get released by a presumably professional organization? ---- The Boston Globe has completely replaced its ePaper app and, well, it's still pretty terrible. The most reliable thing the app does is complain that it's needs an active internet connection to launch, even though there is an active internet connection. (And, if this is actually true, how do you read the paper offline with no connection?) When the app gets past that and says it's loading, about 75% it sits there and sits there and sits there. I don't know for how long, I always end up force quitting it before it gets there. I still don't understand the exact mechanics of pinch to zoom and page turns. You have to do something first to make those work, like just touch the page, but that's silly. Seriously, how does an app like this get out of testing with a "yeah, we'll ship that"?

Nice app when I can actually download today's edition. The good: The app is easy to navigate and gives you the experience of reading the paper on my iPad. Simple interface. You can also view complete stories in a list format. The bad: I am unable to download the current edition more than 25% of the time - even on my home wifi. The download starts, inches ahead a bit, and goes to Waiting or Paused status. This performance is completely unacceptable. Either add more bandwidth for downloads or allow auto downloads. There's an option for auto downloads but it doesn't work (nor did it work in the prior version). In the prior version, there was an option to navigate to the rest of the story if it was continued on another page. For some reason, that great feature was removed. Please re-add it. I use this app as I have little other choice. Fixing the couple of issues above, and it'll be great.

Finally, a newspaper without the paper. I absolutely love this app. And I think I figured out why. I count on newspapers to help me figure out what's the most important stuff, less important, etc. The newspaper layout, when it's a physical newspaper, did that really well. Big story at the top in big letters. Other big stories above the fold. Less important stuff below the fold. Etc. This new app from the Globe provides that "hierarchy" in exactly the same way (though there's no fold, obviously). Much easier to scan, go deep, scan again. VERY well done.

New version superb. The new app that appeared in mid-August 2018 is hugely improved. It's now the best newspaper app that I'm aware of. In the past the Globe had two big advantages: it looked on the screen the way it does on paper, and the whole edition downloaded once, so that it could be read offline. But navigating the pages was often a chore, especially on my slower 3rd generation iPad. Somehow all those problems have been fixed. Now it's a breeze, easier than paper.

Not working more often than working. I am from Boston and like the idea of getting the globe and staying in touch. But this app, is rarely working and lately it's gotten worse. You go to the library and have to click download - regardless of your setting. Then you have to wait - maybe it will / maybe it won't download. Then if it doesn't it could be days before it finally will download and if it doesn't, uninstall and reinstall- only then will you get a chance to re-authenticate, but that's a 50/50 shot also. I counted this last 30 days and only 2 days did the paper app open and download as promoted. Great to read the globe but only when it works. Be patient or move on.

Great paper terrible app. I like the digitized format which emulates the print copy nicely. The app itself however is not ready for primetime. Very buggy. Many times simply will not download. Sometimes will not allow you to re-enter the paper if you exit for any reason. Response from customer service is always the same - vendor has been notified of the problem. Sundays editions appear to be the worst hit with these bugs. However... I would still prefer this app to rooting around in the snow or rain for my print edition, as I didprior to this app.

Newer is not better. Newspaper comes to my house by 4:00 AM but you can't download until 6:00. That is wonderful when your flight is at 6:00. The new format is terrible. Constantly moving the page to fit the screen is a pain, much nicer the old way where one turned the page and everything was in front of you. Downloading has been a problem. There was a time that the Sunday edition was not able to be downloaded until after noon, the problem was never posted but they knew there was a problem. Had to delete the app and download a new one many times as it was the only way to unfreeze the app. Customer support is nonexistent. Really not happy with it.a new version is coming, go back to the old.

Not quite there yet. I still would like to click on the page view and read the article as it was in the older version. Looking at the page view entices you to read articles if accompanied by a picture. You then have to click on the articles and find the article in the list. Also, you can't get the list of obituaries by city/town unless you go to the page view and zoom out. One other issue I keep coming across is on Sunday. The last 3 weeks the paper was not downloadable unless I deleted and reinstalled the app. Why is there no advanced warning of this if this is going to be an issue moving forward? You'll get it right and I do enjoy getting the Globe no matter where I am in the world.

New, Not Improved. This version is awful and I want my old app back. The ability to simply continue on to the 2nd or 3rd page of an article is gone. If I close the app and return I have to find my last article because it doesn't keep a place holder like it has in the past. Regional sections of the Sunday edition are no longer available in newspaper format. I can't even get my Sunday edition without going through all sorts of gyrations. One week I deleted and reinstalled the app another time I played around with settings until the paper magically appeared and I don't know what I did to get it. This week is the same thing. Please bring back the old app that worked. If its Sunday, I can't read my paper.

Terrible Updated App. I thought that this app couldn't get any worse than the last major update, but you found a way to pull it off - while v4 took my enjoyable daily reading of the Globe and made it frustrating, v5 of your e-reader has pushed me to the point where I don't even bother anymore, I now read the paper via your website. But you have a bigger problem than my simply choosing a different method of reading your fine publication: you now risk losing me as a subscriber. Issues with v5 of the reader include: 1. Reading the paper from cover to cover is, no overstatement here, impossible. EVERY single day since the upgrade, I have been unable to read an issue without the app continually crashing. Not once, not twice, but DOZENS of times every day. 2. The apps freezes and crashes while downloading a new issue. I thought the spotty delivery of my print edition was bad enough, but at least that arrives on most days. I am shocked that an organization capable of producing a Pulitzer-prize group such as the Spotlight team of reporters could produce such a terrible app.

Good start?. The Globe app was desperately in need of an update but this was a disappointing change. Like the other reviewers I am disappointed in the basic page browse view. It is pretty unusable on my older iPad2. Considerably better on my wife's newer Retina quality device. A minimum change would be to allow a setting to change the default view to full page width rather than full page length which for me would greatly reduce continuous need for pinching. Also find auto downloading doesn't work. Wish they would support the standard IOS8 share button so I could save to Evernote, Wunderlist and others. This is a go to app for me. I hope they can get this to be more functional.

Where's the Sunday edition?. I wrote this review a year ago, and they still haven't fixed the issue: the Sunday Globe will not download. I've been trying for two hours. STUPID and not very respectful of people who pay for a service. John Henry, can't you get anything right? (Don't get me started on the Sox organization!) This new edition of the app is no better than the previous one. And there is no Sunday edition in the morning! Last Sunday it appeared in the evening. This is just unacceptable. Also, I had to search long and hard to find the Sunday Magazine which was not on the queue. Today it is Sunday morning, and again, no Globe today for you! Add all this to a clunky system for reading the paper and awful small print on my iPad, and you've got an unhappy customer.

Latest update took the app from flawed but usable to extraordinarily annoying. Previously, the Globe's app would crash often but when it ran it displayed the paper in a usable "fit to width" format. The latest update manages to crash even more and stubbornly insists on displaying an entire two-page spread of the paper at once. I'm not sure if the Globe noticed, but an iPad screen is about 1/10th the size of a physical newspaper. That's just the most annoying failure of the update. It no longer deletes old issues automatically. It doesn't download new ones without a click. It typically takes four or five tries to get from the summary screen to a story. I could go on but my fingers are tired of typing...

Good App but Behaves Oddly at Times. I love the feature that allows user to download the paper. When you know you're going to be out of internet reach (like at the beach) this is a major advantage. Occasionally article selection doesn't work for certain articles. Tap on article and nothing happens. But tap on the next one and it works. Just annoying. The Manage Downloads tool should allow users to multi select so they can delete multiple editions to free up space. I decided to suggest this change using the Feedback option. Sadly and ironically, when I tapped on that IT DIDN'T WORK. Also, the crossword cannot be printed. No point in showing it. Either make it Acrosslite compatible or make it printable. Bottom line, some good and some bad. But summer at the beach just got better than NYT or WP that don't support download for offline reading.

Just nope. Needs Apple News support already. The Boston Globe sure has had its fair share of problems lately, but the fact that they're not really embracing the digital age at all is just sad. This app crashes constantly and just hasn't worked for me for over a year. However, I don't even need to use it anymore anyway since now I use Apple News for all of my local news needs. There are plenty of other local Boston based sources that are just fine. All of the major US papers are on it except for the Globe, it seems, which is really strange and disappointing. Now that Apple News will support subscriptions this year, I'm hoping the Globe will finally get on it, but considering their track record, I don't have high hopes at all.

Worst media app!. Since the day the app was launch through today, the app is the worst media app I have experienced. Is no one at the globe paying attention, or have they given up the sinking ship known as the newspaper. Well, having a totally sucky app will sink the ship faster - well done! When you attempt to download your Sunday paper, which presumably has their highest readership it will either not be available to download, or it will be but will take 1-3 hours to download. Worse, every few minutes during the download it will pause and you will have to hit download again. Seems like other papers have figured it out, come on globe!

Freezing on iPhone 5. Although not a great app, at least it used to work on my iPhone 3GS. When I finally broke down and upgraded to the iPhone 5, it now freezes on a screen that says "downloading catalog." It won't even let me access my already downloaded issues. When it did work, it was fine, at least acceptable. My biggest complaint is that there's not an option to push the download of the issue when it is released. By setting it to auto download, I still have to open the app before it delivers. I'd love to grab my iPhone and leave the house (wifi) in the morning, and open the app when I'm ready. I guess I'll have to stick to my print subscription (which doesn't do great with delivery either).

Poorly Done Update. There is certainly a need to keep apps fresh and improving, however every Globe update is significantly worse than the last. What happened to the automatic download from the original app so I don't have to twiddle my thumbs waiting for the paper while I eat breakfast? The new app is awful, as all the reviewers have noted. Repeatedly asking for an Internet connection when there is one, crashing, zoom and scroll no longer works. When it loads a paper now, which is rare, I read less of it because the navigation is so painful. Did you hire the same firm that destroyed your home delivery with the instructions to make the online experience as bad as the real world? I get the feeling that the developers don't actually use the app and didn't bother with any regular user focus groups for usability, nor bother with QA testing before releasing it. I cancelled home delivery long ago, I want my news on my iPad. I will not bother to call a useless customer support line that has no tech skills. I'll give it a week before I join the lengthy list of former subscribers.

Horrible awful a disgrace. Well I guess the Globe couldn't be satisfied by screwing only their home delivery subscribers, they had to throw the e-paper subscribers under the bus at the same time. This new AP is their worst one so far, and that's saying a lot. It. Is illogical and doesn't come close to the feel of reading a paper in hand. The previous app, though not perfect, had some features that imitated reading a paper in hand. Every negative comment written by others, I say ditto to every one. If you walk away from your reading and return, it opens on page 1, not on the page u walked away from. Connectivity issues. Crashes. Page turning mania. The previous lousy versions look a whole lot better now.

Bring back previous version. The subject says it all. My main complaint is I cannot zoom in and keep it there. But, I also cannot navigate within a section like before. With the delivery issues I goit used to printing the puzzles by zooming in and taking a screen shot of my iPhone. Now you seem to force a maximum zoom so I can't make it big enough. Same for reading stories on a small screen. And, why that big gray bar across the top wasting a ton of space? the previous version had the annoyting down arrow, but it was small and I got used to it. Just bring back the previous version PLEASE. Based on these "1" reviews, you should go back to prev version and then do some user studies before designing the next version. Find out how people actually use it!!!

Lame attempt. Thus is a really hall-hearted attempt at providing a digital paper. The prior app, from Newspaper Direct in Toronto, was terrific. I'm sure, much like the paper delivery fiasco, these guys from England provided the service at a lower cost. The app is rife with bugs and all kinds of fixable problems. I've written and asked / suggested many things, many times. Crickets. They can't even manage to lengthen the timeout so that you're not constantly forced to relaunch the app (that takes a relatively long time to launch). Nor can they sort downloads newest to oldest so your not scrolling to bottom of list every time. Each and every day brings a new bug. Alas, they have you captive as there's no alternative. Strong work once again BG Mgmt!!

Bad app now worse. Updated app now keeps crashing while I read the first page. Add to that the fact that after you take the time to download the paper, you still can't read it without an internet connection. I downloaded the paper at the airport to read on an airplane. You get on the plane, and it tells you you can't read what you just downloaded without a connection. Why? Every other app will fill in the subject line if you want to email an article to someone. Not this one. I could go on, but you get the idea. Did humans actually make this app?

Years of frustration. It's really disappointing that the globe has not developed or fixed their apps to deliver a reading experience that folks deserve. All other papers seem to have learned, iterated and provided newspaper apps that deliver a reading experience in the digital world. The app is extremely slow to start up, download unless it is late in the evening which is many hours after usefulness and reboots when it starts to choke on the network. I have been on many different wifis and connection speeds and it doesn't matter. The recent update has made it worse. I prefer my new news from globe as there is no other paper in Boston. However, I am navigating to ny times and WSJ. Come on globe please fix the app and get into today's world..... At a minimum speed up download.....

Could be lots better!. Most of the time I can download the paper but several Sundays, it was nowhere to be found. I find that I have to sign in at least once, sometimes twice a week. What's that all about. I like the advertising supplements because I'm looking for sales like I do when I get the print edition. Where are they? I love to be able to read the Globe where ever I am. All in all, I like the app because I can read the paper any time and anywhere I want to. But there are very strong weaknesses that will hopefully be improved over time. God only knows that there are enough techies in the Boston/Cambridge area that could sit down and iron out the crimps in one sitting or so. Please improve this app.

Horrible. How hard is it to provide paying customers with a product that works? After a year of complaints and negative comments, there have been no upgrades to what is truly one of the worst reading apps I have ever used. The pages don't size properly and have to be re-sized for each page. It is hard to get to different sections quickly. The automatic download feature doesn't seem to work. Even the manual download feature doesn’t work if the paper isn’t read immediately after downloading. All in all, I wonder if someone at the Globe has ever tried to actually read a paper on the app. I only wish I could give 0 stars and am so disappointed that this hasn’t been corrected after so much time.

I may cancel the Globe. I am very disappointed that you got rid of one of the most important features of reading the paper. All articles open with a few paragraphs then continue on some other page deeper in the paper. Your old software contained a hyperlink capability to jump to the remaining article, then to jump back after the article is read. It appears your programmers are so young they never read a real ink-on-paper newspaper! Think of your target audience, someone who wants to consume the news like they were reading the paper. That hyperlink was a phenomenal upgrade to jump to the rest of the story. Please add it back in or else I am calling the Boston Globe to cancel.

Latest update still lacking. You still can't print the puzzles or anything else that doesn't open in article mode. This is at least the third release / update of the product developed by MiLibris that has limited print capability. Please put back the ability to print screen or print page. Additionally, the ability to read a single page in landscape mode has been lost. It's painful trying to read the epaper without constantly expanding the articles of interest. I've also noticed that you've taken away the ability to report problems. With the quality of the product from MiLibris I'm not surprised.

August 2018 Digital globe. I thought the previous e paper addition was bad but I think August 2018 new improved so called e edition is totally horrible. Everything about it is bad especially for people like me who are visually challenged. Before at least one could read paper in large type. Now all you have really bad zoom capacity which is not only in adequate but with the slightest touch crashes. It is in grey type, the menu is unreadable in very smallwith no capacity to increase it. Is The Globelll trying to get rid of subscribers?I have subscribed to The Globe for 30 years and I'm now considering having to cancel my subscription which I have admired and values. Please fix this mess!

Hard to swipe. I am not sure what issues others have with freezing, but I'll share mine. It is hard to swipe to another page and sometimes the page changes, but often it quivers but doesn't move or doesn't even quiver. When you get frustrated, and swipe several times, the page quivers and then, a few seconds later, several pages sweep across the screen unstoppably. Some parts of the paper are more prone to get stuck, like the obituaries (thank you very much) or color ads. Going back to a previous page is particularly problematic and probe to not respond to the sweep.

Horrible update!!. I am not happy with this new Boston Globe app update for iPad. I have 2 questions: 1. Why does it no longer automatically download? 2. When reading the paper one used to be able to jump to the appropriate page to finish the article by clicking on a jump link at the bottom of the beginning of the article. Now one must either page through the paper to reach the continuation of an article or click on the "Article" tab and then click again on the individual article. So, why did you make it LESS convenient to continue reading to the end of an article? These are only two of my complaints. I agree with the other one star reviews as well. I don't mind updates to apps when they actually improve the function of the app. But, when updates make an app more difficult to use, it just irritates me. Isn't the Boston Globe losing enough money without wasting capital on updates to the app that just make the paper more difficult to read, thereby potentially driving away customers? Do any of the app designers actually use the app to read the paper? Sent from my iPad

Worst app EVAH! Zero stars!. My printed copy of the Sunday Globe got here before my electronic copy. Took more than 12 hours before app would download my Sunday paper. Not the first time this has happened. This new app is a huge leap backwards from the previously crappy app the Boston Globe supplied. Zero stars! You had better get it right the next time or I'll cancel my subscription. Why should I continue to pay for a service that I'm simply not getting? Well, it DID get worse! Latest update 1/20 is even worse than the previous one. This is it. After receiving the globe for more than 35 years, I am canceling my subscription. They won't deliver my paper at my front door or on my iPad.

Worst app ever. This is the worst app that I have ever used. I cannot understand why they switched from the old app. I must have complained over 20 times to customer service since the new app launched. This is just a fraction of the time that I've had incredibly bad experience. Even when it downloads I am continually asked for Internet connection. This becomes increasingly frustrating when I am flying and do not have access to Internet. Customer service is not any better. How many times are they going to tell me to update to the latest version or to clean out my storage. Neither one of these fix the bugs that they should catch prior to the release. A high schooler could build a better application than this one.

Really great, when it works. I really like the compromise between the print layout and a more reader friendly text layout. And it is much easier now to share via print, email, Facebook, Twitter, etc. The persistent problem, however, is the instability of downloading and managing editions in a digital subscription. I have yet to get an automatic download. As others have noted, Sunday editions take forever to download. And it has been impossible to get rid of editions once I have read them. I will be happy to raise my rating to 5 stars once they get that fixed.

It works, but super-slow. The app works, but it loads really really slowly. And I can't say I like the representation of it. You can't possibly present the whole newspaper to readers on a phone or even a tablet. I read New York Times on my phone everyday, and it works great. Every medium has its idiosyncrasy. Globe shouldn't just dump the print paper on the phone and expect it to works. It reminds me of New Yorker (that uses the same approach) and I hate it. I don't think I'll ever read the Globe in app and just go back to browser on PC whenever I'm working. It's really a pity.

Seems fine to me. When I saw that most people were giving the new app one-star reviews, I downloaded it with some trepidation. But I was surprised to find that for the most part, the app worked just fine for me. Each paper downloaded in the background without a hitch. Articles were readable and Instapaper integration works well. I'll note that I'm using an iPhone 6S, so maybe owners of older devices are having more trouble. The only reason this app gets four stars, instead of five, is because encountered a few articles that I couldn't click to open. I was able to read them fine by zooming in, obviously, but this function still needs work. In any case, if you're already a Globe subscriber you might as well give the app a shot. If you have a newer device, I'm willing to bet you'll have a better experience than most people here.

Much improved features in this update, but reinstall. This update adds small but welcome additions in navigation and sharing. I initially hated this app, but over time it's gotten better and better. We do not get a paper version of the Globe, so we depend on this app, so are pleased that they continue to work on it. For us, the app IS the Globe. I did get crashes and hangs after first updating, but followed a suggestion here by another commenter to delete and reinstall, which fixed all that.

Shockingly basic; yet enjoyable. The app is far too basic for an organization such as the Globe. I know money is tight in print media, but surely someone in upper management is wise enough to know they need to be investing in technology. However, there is something to be said for its format. I like that I can have a “newspaper” experience without all the pages and the fees of home delivery. Even as a millennial, I like that its “all the news fit to print,” per se, as opposed to every story we’ve ever written on the website, which i have to scroll through. I like that newspapers have a front and back page - I knew when I was done and I trusted the professionals to discern what stories were important enough to get printed. That being said, they could continue this format but give it some significant upgrades. Certainly if some come to mind for me, there are experts who would know even better. One final note: I haven’t used the app on my phone; I imagine it might not work as well. It seems more suited for a tablet.

Please test app before foisting on us.. Again, the application crashes whenever I try to open the daily download. By far, the worst performing application on my desktop. On average, I have a problem with downloading the current day's issue once every two weeks. That's about a 7% failure rate, with which the Globe apparently is OK. Seems a little high to me. For example, today's edition will not download. In the process of downloading, it continues to switc to "Pause". No explanation, no communication from the newspaper (maybe it's only me with the issue, but I doubt it from the tone of many other reviews here). Other days, the current issue does not arrive until late in the day, if at all. In the future, please test the application and issue fixes or patches to correct.