SunPass App Reviews

Who designed this?? Ridiculous.. You can’t retrieve your account information without knowing your account number (don’t have) or your transponder (don’t have one, I’m not from the state, just a tourist). No way to get the information because nobody works on weekends. Somehow my plate is linked to a mystery account that I have no access to and can’t get into. Developers. Link to a phone number or email. This is known information that can be verified! So simple!!! Terrible app. Good luck.

Absolutely useless. I've been getting charged $10 a week when I barely ever get on the highway so I went to the app to see what is going on and my account is locked so I can't check. I call and I can't find an option to speak with someone, and the automated voice service is terrible. This whole platform from SunPass is completely useless l, unnecessarily complicated, and broken, but obviously that's to be expected from public services in this country that moves at a snail's pace to bother fixing anything.

2023 still garbage. No improvements, same problems, not able to talk with anyone at SunPass just AI which is no help. Sent email, got receipt response with “we are busy busy and will get to you when we are able”. Ready to file complaint with Florida Commissioner the product is so useless and request all toll payments back from inability to set up or use. Had to give at least 1 star to submit or it would be 0

Holy Trash. I can’t remember the last time I’ve been able to use the app. I can log into the mobile website and make updates to transponders or reload my balance. However, logging into the app using the same credentials that I use to log into the mobile website, gives me an error. To be clear, I use a password manager to avoid manually typing it all in and dealing with trash like this. So you know it’s not a matter of correct spelling. Now the app has locked out my account, so I can’t even access the mobile website. What type of trash outsourcing is this. If you’re going to hire a developer for this, hire a decent one. No state taxes to help pay for it? Contact Disney, maybe they’ll lend you a developer seeing how FL relies on tourism to pay for stuff like this. Why even put out an app if the mobile site works better. Use webview of the current site you monsters!!!

What good is a rep if all they tell you is I can’t help you.. I went to the visitors center by Florida Alabama line off I-10. I went to the kiosk and bought a pass from the machine. Easy right? I was expecting the representative there would help me get it going. Set up the pass right there. No such luck. So why is she there with her laptop? My tag was right outside, my credit card in hand (I bought the pass with it) my phone in hand so I could load the app. So why are we paying for the rep to be there again?

Works but will fail you!. It works like a webpage in the beginning od 2000s. It is sloooow and laggy, looks like some school children made it and has some of the dumbest design features ever. I smashed my transponder to the ground after it caused me to get a toll violation and make a huge line, and also stack up a nice unpaid toll penalty - you wonder how? Like this: when you check your balance, you see the number as (example) $5.87. What do you think, how is negative balance displayed? How do you know you owe money for toll and your account cannot be charged for toll? It is displayed (example): ($5.87). Makes sense? You get it? () makes it MINUS the amount! So you check the balance, looks OK but it isn’t! And no, I do not place stuff on auto replenishment - I pay my bills, I don’t want some app to be able to drain my account and have access whenever. No more SunPass for me, it’s been smashed into pieces and ran over in Illinois. Hours later when I went to close the account - I found that it wasn’t the transponder that failed, it’s SunPass that failed. Good riddance, never again!

Horrible app, horrible customer service,. I opened up a E-Pass account and they told me to close my SunPass account so that I don’t get double charged. I’m getting double charged and they’re telling me it takes 3 weeks to close my account, another 3 weeks to attempt to refund my card (which is no longer active, so it will get declined) then an additional 45 days to receive a mailed refund check for the funds that are in my account. I need to wait 3 months to get my money back. HORRIBLE service. I’m also locked out of my online account, which nobody is able to fix. So I can’t even see the charges that are coming in.

BASIC. I’m assuming that they reached out to someone that is a first-year student and asked them to develop an app for free. This is by far the most basic app I have. They have taken every activity and made it 20x more difficult than it needs to be. I’m sure there are best practices on most things, and they have gone the complete opposite direction. Honestly, this is exactly what happens when you give the work to the lowest bidder. I’m sure you pay for it as your customer service lines are full….because the app is unusable. Try a simple use case - update your payment method. Let me know how that works out for you.

Fine.. when it works. The app rarely ever works. I can’t even log in most of the time. It just doesn’t connect, on wifi off wifi doesn’t matter. If by some miracle you’re able to log in, the rest of the app is just as buggy and unreliable. Completely useless. You would think after all that we pay they’d use a little bit of that money to fix their app, but I guess not.

Abysmal and that’s being nice. Purchased the transponder at Publix and downloaded the app. Spent 5 minutes typing in my data and hit submit…..nothing. The screen never changed. Restarted from the beginning loading in all my data…..nothing. Went directly to the website to try to create an account and the same thing happened. Called the 800 number to set it up….70 minute wait time. Government efficiency at it’s finest.

Toll Money Belongs to Florida!. Started to write about how this app is broken and not even working, to spite the few odd raving reviews! Then I realized what was really broken was that none of this toll money we all pay through the nose doesn’t benefit Florida. It’s true, look it up! Some Spanish company came to Florida and bought our toll road system. Imagine if all Floridians- Locals with residency (6mos) pooled their resources to buy this money maker Toll system for Florida’s benefit!? Alaska pays every resident a chunk of the oil money they make. Florida should do the same with all that tourist money!

Don’t read to much into it…. Idk why/how there are so many 1 star reviews to this app. It’s literally used for checking your balance, adding funds, viewing transactions, filing disputes, paying tolls, and getting the transponder itself. It works, there’s little to no lead time, and I can see if my transponder is working lol. Get the app if you want or give in to the peer pressure. Up to you 🤷‍♂️👋

Is this still even a valid app?. I have a transponder that I purchased, but cannot register because every time I open this up it pops up with an error message. Please either fix your application or remove it from the store. Or if you replace an application is out there update this one with a messagethat says please use the other application. Alternatively, please give me my $25 back for the hardware that I cannot register anymore.

Crappy html5 app. It works and then it doesn’t work. On iPad it forces you to stay in the wrong orientation. Clearly these pigs just want you’re $ with such a horrible app. It’s so obvious it’s an html 5 app wrapped in an app. It wouldn’t be so bad if it wasn’t so clunky. I mean with all that $ they collect, they could allocate a good percentage to make a native iPhone and iPad app. I mean no need to have 2 types, a universal app will work. Literally so easy to do. I could do it in my sleep with my worst work and still it would be better than this. The worst part is that the html5 specific functions on the text fields don’t even work. 😹😹😹 pretty sure they don’t have a dedicated SQA to verify anything. You can’t even export a pdf that obviously the web view generates. Come on, make a little effort and stop being in a sofa king. Wee Todd.

Works fine!. I’ve seen a lot of people give negative reviews and I’m not too sure why? I was able to create my account. Add funds. And login! All just fine without a problem?

They updated the app. I just moved back to Florida and this was easier to set up and get the sticker mailed to me. Way faster than sitting in the phone for 45 mins or trying to work the web site that never works. I recommend using the app.

Not user friendly!. The app is slow to respond. It’s not user friendly because it is hard to navigate, the account information is seems to conflict with real time information regarding account balances. Menu items are not clear so getting to where you want to be within the app is hard. It’s just a terrible app. Developers, if you review the post of comments and care enough for those of us who would like to use it in a good effort to make life easier and less cumbersome - please outsource the development of this app for greater good of servicing us so that we may have a better opportunity to enter acting with FL SunPass.

Utterly useless. Was this app designed by the people in charge of the unemployment website during the early stages of Covid lockdown? Three times I’ve tried to just get past the user agreement page and after hitting “I agree,” I only get the spinning wheel. Not sure what update it was designed for, but clearly none of them are iOS related. Don’t bother with this trash. I’ll be deleting it nearly as quickly as I downloaded it.

Basically a scam. This app does not update your balance in real time. Sometimes it takes days to update so you might think you’ve got money on your account to take a toll but really you don’t and will end up in the negative and get a ticket. Then you’ll end up paying for the toll twice. Once when you pay the ticket and again when you update your balance. Not to mention updating your balance through this app only works 30% of the time. This app is a complete rip off. Might as well switch over to epass or just use cash for now on.

You need to FIRE whoever made this.. App and website are complete trash. Click the link to register a transporter that you already have, and the link sends you to a lists of places that sell them.. I ALREADY OWN ONE. Click links and they go to pages that don’t exist. Phone number on website isn’t clickable to call.. I hired a guy from India to make my website for $75, and it works better than this trash.. do you not even test your work? Complete fail, your fired.

It works. Just know it’s a poorly funded app but it works. Don’t try to do anything more then activating your transponder and adding cash to your account. It bugs out if I try to see anything else other then those 2 pages but all I really care about is being able to easily add money to my account and it does that fine

Terrible to Unusable!. I have yet to have a successful session on this app and have given up! This app is a Grade A piece of garbage! It’s slower than ANY of my apps, buggy and crashes, does not allow for copy and paste. I’ve NEVER completed a task, I’ve ALWAYS force quit it out of frustration. At this writing, the last update was two months ago, and it was over branding and how it looks. Ridiculous!!! State of Florida: you are obviously collecting massive amounts of money with the SunPass system; why don’t you hire a real company to build this app instead of the yahoo’s that are building it now! Every other app I have gets updates at least once a month, and 9 times out of 10, they read, “bug fixes”, “maintenance”, “speed issues”, in other words, they are up to date and constantly improving! Good designers are watching everyone else, to be the best they can be - don’t leave this to a couple of guys in your computer department, get real people who can improve this! It’s TERRIBLE and UNUSABLE!…

Defective SunPass - non existent customer service. I purchased the SunPass from local Publix, downloaded the app, registered, and activated my account. However, whenever I try to add a license plate I am getting an error. Just drove through the toll and the device did not register. It is clearly visible on my windshield. Tried to contact the support, impossible. Why are you selling defective devices to out of state customers and then threat people with $100 violations? I have an active account, I have my bank account linked to it, and the funds are available.

Need A Lot Of Work. Caveat: This is a review of version 4.2.0 on an iPhone X. Given that this is app has had four major versions one expects it to be fairly mature. Actually it seems to be still a noticeable work in progress. The app functions well for me (none of the errors others have seen) but it’s lacking in features and polish. Some examples: - The map of Florida toll roads cannot be zoomed. I’m sure it looks great on a tablet, but it’s basically unusable on a phone. - The social media tool bar at the bottom of the main screen partially covers two of the buttons such that you can read them and have to be very accurate when trying to use them. - You can’t add or edit vehicles for your account. Summary: While usable this app needs a bit more work to really get it polished.

Terrible App!. So many things wrong with this app. First, cannot manually enter transponder number as it does not all the last digit, so, you must scan it. This can be difficult if you have purchased it, place money on it and stuck it to your window. Which leads to the second problem. Can’t create an account with a new transponder if money was added to the account at the point of purchase. You have to call SunPass to get this account added/created. It takes 20-30 minutes to get through to someone at SunPass. The app isn’t program to pull data from your devise. You have to manually enter all your information, name, address, email, etc. Normally this isn’t a major problem, but when you don’t know why you can’t register a transponder you try to do it 3-4 times, entering your info each time. The app needs good programs who know how to build apps.

Terrible. I would not even give this app a 1 star. It’s not useable at all error after error. Can’t get on have been trying over a week. Now I’m having to call them to make a change of vehicle of my vehicle. I’ve moved from Maine and now have registered my car here. I bet they be quick to make me Pay for going through with the wrong vehicle. Sick of it. Don’t bother trying to use this worthless app. Not worth the aggravation!

Works Great! No Complaints.. I’ve been having no trouble with this app at all. I can’t believe how many people are. I guess I was just lucky... I found it very convenient to be able to prepay this and get notifications before I run out. I love this thing!

I’m happy with this app. Man so many bad reviews LOL. I agree that this app is not great in many areas. Yes it’s hard in some areas. But I’ve been using this app right when it first came out and nothing new has happen LOL. So the reason I enjoy or like this app, are that I can add money into my account very easily. I can check my balance and from anywhere I’m at like Disney I can simply login and add funds. back in the beging it was some dumb coupons. we now have five vehicles from motorcycles to trucks and only one transponder. No need to buy another transponder just add the tag of each of the vehicles, is that simple. You can only add up to five vehicles any more requires a new account. Oh it’s like pay by tag but at the sunpass price not the pay by tag price. As far as I know the pay by tag without a sunpass account will pay more per tolls. Nevertheless this app could be better in many areas. Yet it’s simple in the areas I care about. So I would give it four to five stars but I think 3 is fair for now.

Awful awful buggy terrible app. I can’t believe this sort of garbage app is what my tax dollars have gone for. I bought the stupid pass at Publix, then I try to register it online or using the app and I get error message after error message. And then customer care is closed. So I am going to get a ticket or a citation unless I waste a bunch of my time struggling to get this antiquated, buggy system and pass to work. Shame Ron Desantis, shame!

Comically Bad. Please establish a future hiring standard that your coding/logistics personnel have a minimally functional IQ. I can't even take this app/site seriously. To register a transponder, you need to make an account. To make an account you're required to purchase another transponder while registering. If you eventually figure out how to get around this part, you can register your transponder number on the one you've already purchased.. EXCEPT if you have ever driven on a toll road, they've already created an account for your license plate and it won't let you continue. When you eventually dig up that account number and try to log in using it, SunPass can't verify it's you. There's no verification/recovery process because none of your information was used in actually creating the account number they gave you, meaning you can't create a new account with your license plate numbers or register your transponder.

Slow, money grab. The app is very slow like others have said and it would not let me create an account unless I bought a sunpass through their site. I already bought one but you can’t make an account and then register the pass I bought, you have to buy through them to create an account. Another government run crap site…they’d be out of business if they were a private company

App doesn’t work properly, JUST AWFUL!. I don’t know who programmed this app but it’s truly unusable and constantly fails on the basic of tasks. I tried to register for an account, I had around 8 errors and crashes and still not registered. I tried to bypass it so yeah great. But then on the payment screen, it kept coming up with errors…30 minutes later I get to the final screen and then it’s the dreaded checking system, which of course failed despite all of my details being correct. I used it on hundreds of other sites, so I know it’s their error! Just so so poor and they are obviously not listening as you can see that from all of the other feedback. The toll should be free for residents anyway which just adds to this next suckerpunch…

Go with E-Pass instead. This app is so bad. Make sure you have all the information in front of you before try to set up an account including license plate # and CC info. The app will time out for no reason quickly. Also be extremely careful to enter the license plate correctly. I was off one letter and essentially the system switched someone’s vehicle over to my account W/O any warning about the license plate already being in the system. They wouldn’t refund my account even though I contacted them the next day.

Was able to pay in the app. I spent 30min or more on trying to pay online and was put in a giant loop. I downloaded the app and was able to pay within 30secs.

Trying for 2 days no luck. First bought SunPass Pro close by where Florida said I could. App doesn’t work however I ‘attack’ it couldn’t be set up. My info systems degree got me nowhere in hours of work. Web site took all my information fine but refused to give me an account unless I bought another shipped after I needed what I already bought. Phone number robots insisted I divulge my existing account and sent me to web site. Finally after repeated phone calls and yelling help I had “survey after call” a human who took credit card and activated transponder! Now app says account locked so after 2 days who knows what is going on? App still completely useless.

What a waste of time…. I bought a SunPass Pro at CVS and tried to activate it online using their website and the app. It forces me to have to order a transponder no matter that I already have one. No way to activate an already purchased transponder online. Now I will have to waste god knows how much more of my time either in person or on the phone with the dunces who are responsible for this app (and website) to get ithe transponder activated.

Sunpass is stink on ice. The Sunpass transponder app and program is total garbage. I purchased the SunPass Pro and attempted to activate it. Their website kept looping back offering an option to create an account and it looped right back to the homepage I install the application and tried to enter my data and it crashed up five times in a row, never creating an account I tried calling their office and they were closed These people are obviously an underpaid Florida state contractor which is totally incompetent and should be burned to the ground These people are even more incompetent than San Francisco New York and Chicago combined they don’t belong on the face of this planet Sometimes you get what you pay for and in this case I wouldn’t even use it if it was free

Hangs up & crashes registering transponder, in iOS. First time users in iOS will find it impossible to get beyond step 2 in trying to set up an account and register a new transponder purchased offline. The app will hang up and crash after trying to submit the step 2 information. The entire app design is poorly executed, with a bunch of hard stops that do not allow you to proceed. The website has its issues as well. I was forced to register my transponder through the toll free support number (which the app can’t seem to dial when clicking the call link). I do seem to be able to check toll activity, but have yet to try anything different on the app like adding funds or switching the transponder to a new vehicle.

Anxiety. Absolute worst experience with an app and service ever! Trying to add a new transponder for our newer vehicle and it is impossible. Log in and then go to activate and directs you to another page that says account type is not authorized for web access. Log in there, then redirects back to original page asking to log in. Every time we are about to head out in a trip it always seems like SunPass is the absolute worst to deal with.

Error error error and now lock my account out. Error error error error everything I tried after update and now it lock me out. No luck contact with SunPass. Impossible to get help from SunPass. Now look like I’m going see pile of mail invoice from SunPass ask me to pay because my SunPass device need add funds is about to run out of funds. Tolls is full of joke rip us off even though bridge is paid off 15 years ago and still raise price, charge us $4 per toll. Now app update don’t work anymore, lock me out, and want me pay tolls. Screw you!

Unusable - would have gotten an ePass had I seen this first. The app really is terrible—it’s slow, half the buttons just act as redirectors to your browser anyway, and it rarely does what you want it to do. Ended up using my computer to activate my transponder (and that’s a whole other story). Seriously, what another reviewer suggested: this app desperately needs a facelift—and by that I mean a redesign from the ground up. Praying I don’t need to use this app often once I get my account actually working.

Worst app. This is by by far one of the most unclear apps I have ever seen. The website is no better, actually think that is worse. I have tried multiple times to register the transponder, finally got it to work - don’t use the camera it puts in the wrong number was the trick. But then it says that license plate is already used. Meaning, cool got the account to register. Go to account, error can’t log in. Grrrr

Believe The Other Reviews. At first I was skeptical that this app could be as bad as the reviews were saying. But it is legitimately unusable. After attempting to download it once, and canceling the download, I finally got it added to my phone. Then it took several attempts just to open it, saying it couldn’t connect. And now I can’t even get past the online user agreement. As others have said, with as much money as toll roads generate in FL, there is no excuse for this. Pony up the money and get some devs who can make this app function properly.

Terrible performance for a commonly used app. This app is a must have for any sun pass user but the developers do not even bother to put effort into making it efficient and user friendly. The atrocious performance of the app shows that management could not care less or just are incompetent. I could not even click the contact number to get support and just getting to the number took forever!!!!

Best ever!!. I received a pay by plate invoice in the mail for a tool of $1 with a $ 2.50 admin fee. However by downloading and creating a new account on this app, I received a $4.99 credit for creating an account on the app plus a $2.50 credit of the admin fee from my pay by plate invoice. I used the credit to pay for a transponder . If you buy the card transponder it’s free with your credit or pay the difference of $10 for a mobile unit that can be used in multiple cars you own. The app works great and processed all transactions without a hitch ! Well done Sunpass !

Worked very well for me!. My husband and I just moved down to Florida and we knew we needed the Sunpass. After reviewing the reviews for the app, I was a little nervous but downloaded it anyway. The process was very smooth and I was able to set up the account quickly.

Supposed unpaid tolls. I just received an invoice for unpaid tolls. I use the turnpike every day, same entry point & exit point. I use the same transponder. I, for the life of me cannot understand how I haven’t paid the tolls. I can’t even get an explanation. I wish that the entry & exit points still had the the “paid or unpaid” signal. Any suggestions?

Very satisfied. I've had it for three years and the truth has worked wonders for me, I haven't had any kind of problem and when I say no kind of problem it's none, very happy and satisfied Thank you I love it

Trash. So far I’ve been unable to get my account created on three different devices due to failure of pop-ups in the app. It is incredibly frustrating having to retype everything this many times just to create an account that only exists so that I can get charged for driving on certain roads. Also, the screen doesn’t rotate on the iPad, so if you prefer typing rather than touch screens, have fun craning your neck to do so. This is an easy fix.

Horrible App. Like many other reviews state. -not user friendly -can’t type transponder number in the app because it won’t allow you to type that many digits -scanned transponder number in using camera, gives error message -creating account you have to buy a new transponder or it won’t let you continue -totally ineffective app. Please just fire the developer and start from scratch! DO NOT DOWNLOAD, just use the web version to register. BTW not sure why those that are giving 5 stars are saying “Not sure why there are so many 1 star reviews”. If you read just a few of the 1 star reviews; you should understand. We are clearly stating the issues we are experiencing.

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App no longer works. Tried to log into app after several months and it no longer works (says cannot connect to server) blames my network connection which works fine. Deleted and reinstalled app with the same results. Please fix this!

terrible app. Just brutal. I can never add new plates or add funds and trying to call means waiting on the phone for an hour. They don’t care about customers so we’re just stuck with this crap. Garbage!

Application nulle. Cette application ne fonctionne pas, ni sur IPad et IPhone. Il faut aller dans son compte sur le web. Vraiment pas utile cette application

Poubelle. Application poubelle, ne fonctionne tout simplement pas, vous aller perdre beaucoup de temps à essayer de vous connecter. Je donne zéro étoile. Enlever ça au plus vite du Apple store

Avec IPhone grrrr. Ca ne fonctionne pas avec IPhone. Très dérangeant surtout quand nous avons une voiture de location. Ça fonctionne juste en allant sur le site internet et non avec l’application.

App doesn’t work with my IPhone and IPad. App doesn’t work with my IPhone and IPad

Account not authorized.... Since the latest a update this app is a piece of crap. Moreover, it has been dysfunctional for more than a year now and no one seems to be taking action or be accountable to make it work! Bravo!

No go. I just downloaded to my new iPhone 6 plus, and after logging on, when I try to use the "vehicle" or "transponders" features, it immediately shuts down. It did work perfectly on my iPhone 4s.

Doesn't work!. App is a nice idea, but it doesn't work. All I can see is my account personal information. Transponders, vehicles etc don't show up in app. Multiple emails to customer support and was given instructions on how to use their website. No acknowledgement regarding problem with app. I think this might be a dead app doesn't seem like there is any support behind it.

Totally frustrating. Can’t use the app with proper username password all 100%. Very frustrating so I de-installed the SUNPASS App as it is useless and very anoying Good with zero star

Not working. Unable to log in with the app for months....

Whyyyyyyy?. Took a perfectly good functioning app.....and ruined it. Hope you get the bugs worked out. It was a useful app, but now it won’t work at all.

Unable to login from iPhone 6S with IOS 12. Have to use the web site. Error message saying my account is not authorized or invalid or blocked. App Just won’t work! Very annoying

Does not work!. The app does not work since its last update! Please fix asap or go back to your previous version which worked properly (although not user friendly).

App ne fonctionne plus sur iPhone ou iPad. App ne fonctionne plus sur iPhone ou iPad et quand j’ai écrit au service à la clientèle on m’a dit d’appeler. Quand j’ai appelé, on m’a forcé à laisser un numéro de rappel mais on ne m’a jamais rappelé!!!

Update!. Was working well last year but since last update, isn’t compatible with canadian address! Frustrating not to be able to follow how fast the credit card is used!

Aps not Working. Unable to log with m’y iPhone 6 ans cannot tale to anybody

Unable to log in. Unable to log in iPhone X :-(

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HORRIBLE & ANNOYING. If I️ could give zero stars I️ would. For YYYYEEEAAARRRSSSS the app has been complete trash! You’re literally in a circle chasing your tail. It asks for your information, you enter it CORRECTLY in all 3 various methods & you literally can NEVER log in. & then the hold time to speak to someone is extremely long because everyone is trying to call in due to not being able to get through the app.

Impossible to use. The app can’t do the most basic functions like opening the side tab to check other information than the one provided when you first open it. I can’t check activity or anything at all. The button doesn’t work. Fix this darn app.

App won’t load. My account kicked my bank card saying it’s expired. Well it’s not expired. I had to go to the online website to do it all over again. The app worked for me one time. As soon as my info is uploaded. It doesn’t want to work again. The online website works a lot better than the app.

Completely Nonintuitive - Like using Windows 95. Their technology is shamefully out of date. The process of registering and creating an account would be easier if managed by carrier pigeon. I’ve wasted so much time trying to navigate their archaic mobile app and equally dated web site, only to find it leads you in circles and gives lots of “Page Unavailable” errors. Should have gone with E-Pass but here we are.

Login Never Works. It doesn’t matter how many times I reset my password, the app never lets me login. I thought it may just be my phone so I tried on another phone and nope.. the same thing. This has been going on for months and months and I’ve seen multiple people complain about it.

Anyone can make a better app.. Worst application I have ever used, I’m not even going to get into how bad this app. Is. I’m just done with it. tried to reach out to SunPass over the phone and the wait times are in the hours. I don’t think it’s just the application, the entire branch running these tolls have problems. There is no way the automated system is so garbage on top of the application being such a piece of trash.

Cannot complete any transaction. Have not been able to 1) sign up for new account—forces a purchase of mail order pass—existing pass can only be added to a new account online (not via app) 2) getting updated toll information does not work. App just sits waiting for server response

Unusable. Worthless. Do NOT buy or use. Unusable. Worthless. Bought this. Tried setting up for 3 days. First it couldn’t connect. Then it couldn’t verify the transponder. Then now it says my plate which I’ve had for half a decade is already in use by another account. So I’m going to LeeWay. Maybe they want my money. I’m a field tech and drive all day. I’d rather pay someone that is worth it.

Terrible app, developers didn’t even try. This app is horrible. Living in Florida where there are tons of tolls, it would be very convenient to have an app with the capability of letting the user monitor their account. This crap takes 10 minutes to log me in and then closes out every time I check my account details. Please fix the app asap!

Classic government garbage.. I would love to know how many 10’s of millions was paid for this pile of garbage. Classic government cannot do anything right. Ran by a bunch of low IQ people. First off, the roads were already paid for by tax dollars right? Why are we having to pay more to use the roads we’ve already paid for? America has become a dump and things like this are the reason.

So many bugs can’t use. What’s the point of having an app when it doesn’t work? Go to account, add funds, none of the buttons work. Takes you to login page then takes you back to where you were. Can’t access any account information with app. Can’t pay or edit or even view account. Also keep getting an error mesg.

What has happened????!!!!!!. Over the last few weeks the app keeps telling me to connect to a Wifi network or activate cellular data. Then when it feels like it after several attempts it connects only to not give you access to all its features because again. You’re not connected. Fix your app…..

Why Even Have an App?. I haven’t been able to access my app for over a month now. I login and it just sits there, not letting me access anything. I have to use the website to reload and manage my account. Is there a fix coming anytime soon? Why even have an app at this rate?

Terrible app. This app has the worst interface I have ever experienced. I registered my transponder and it won’t work.I have even loaded money into the transponder and now it will not log me into my account it will not recognize any of my information and it won’t let me redo it because it’s already registered terrible.

Does the job. The app works fine for me. I did not experience a single one of the issues described in the negative reviews. Things that make you go hmm🤔…

Poor data practices in my opinion. I deleted my account a long time ago. I just recently got an email about a change on my account that included payment information. It appears they did not delete the account, and kept all of my information. This to me is a poor data practice as it could leave me, as a user, vulnerable, when I should not be.

New version killed it. As soon as my app updated to the new version, it has issues connecting to the internet whether im on WiFi or data. I can’t load anything in the app, never mind getting logged in. I double-checked that cellular data was turned on in settings. Update killed this app.

What is going on?. Nothing works right since Biden! App will not let me send them payment because keyboard won’t pop up. Ever since they did an update to their app, it has been nothing but problems. Is this a sign that the white hats have taken over and perhaps we will no longer have tolls in the near future? Hmmmm.

Mandatory Trash. Doesn't accept apple pay. Doesn’t show you invoices on your account, unless you have the invoice number which invalidates the reason to look it up. you also need the invoice number to pay the invoice but because they don't provide the number you have no idea if you have anything outstanding. The UI was designed by some novice a decade ago.

Worst app ever. Most frustrating process ever. Can’t create an account because it says I already linked my car to an account. No I didn’t. No auto fill so you have to type and type and 10 minutes later it won’t let you keep going. Start over. Go through same crap til you’re ready to commit Hari Kari. Might stop at the toll booth tomorrow, maybe they can help haha.

Bad App. I hate to use the word hate but I hate the app as is. The website it not any better. It’s been hatable for years. It should be so simple but geared towards trying to force users to have a Sunpass account and keep the suggested balance. Just let us pay to toll charges and decide ourselves about Sunpass account. Please fix the app. We’ll be thankful

App works flawlessly. Better than the website itself.. All the naysayers deserve to sit in an EZPass office in NY for 3 hours. I’ve been using the SunPass app for a month now with 0 issues.

Do they even read their reviews?. For at least 2 months, people have reviewed that the app doesn’t let you acknowledge the user agreement on the startup page which renders the app completely useless. Is there no one on the developers end that reads reviews on occasion? I guess they get their money every time we drive by so what do they care? Sad!

Broken links, buttons that do not work. Received a toll violation for a boat (I do not own a boat). Tried to click on a link for an FAQ that doesn’t exist. Tried to retrieve document with picture of toll violation and received the following message “ We are sorry the requested document could not be retrieved, please try again later. “. In summary, the app is a hot pile of garbage and mostly does not work.

Did Someone’s Kid Make This?. Of course someone’s kid made this, but the execution of this app is completely amateurish. Bugs and a poor user experience. And why an app anyway? Why not just a responsive portal. No one woke up in the morning and asked for a toll road app to be made for their phone. SunPass wasted their money and wasted my time. Exactly what I would expect from a government agency. Exactly what I’d expect from a government agency in Florida.

Possibly the worst functioning app on the entire App Store. Won’t connect to the internet, won’t register a SunPass, won’t recognize the barcode of the SunPass they sent to me, won’t allow registration of the Sunpass Pro despite all barcodes/numbers being correct. Fire every developer, destroy the server, and start from scratch.

Works just as well as every other government website. The app developers apparently took some notes from other government websites. This app is slow, glitchy, and just overall bad. 1/2 times I try to log in it shows an error message and the same thing happens with Face ID. It’s refreshing when it actually works, because it’s so rare.

Trash App. this app is hot, steaming, smelly garbage. i can't make payments on the app or add to my sunpass. As a matter of fact, i can't even open the blasted app. don't waste space on your phone, reader. You might as well go on ahead and go on the website or get an E-Pass cause this app fuels my anger in a way that no other app has. it's insane actually.

Horrible. This app is horrible. Can’t even log in half the time and crashes often. Last update was 5 months ago. Makes you wonder how safe it is to use and how it manages to work with newer security requirements. Deleted the app after wasting an hour trying to get it to work properly. Don’t waste your time installing it.

Don’t heavily rely on the app. This app is okay to check balances, and invoice. But if you need to do stuff such as activate a transponder or add money. Please use the browser on your phone or on a computer. Much more reliable that way, and smoother rather than the app.

They steal through this app.. Even if you don't use the car, they charge you tolls. If you file complaints, they make up a thousand excuses not to help you, just to take your money. They are usurers who affect the whole society unnecessarily. Then they don't let you renew the license plate or anything. If you can help me, we can sue them

Update the app to keep up with technology. This app used to work with my old phone. When I upgraded my phone, I could no longer access the app. I have uninstalled and reinstalled it several times. I still can’t log in and use the app when I am not at home. Kind of defeats the purpose of the app if I can’t reload my SunPass while traveling!

App has become useless!. I tried to check my balance and add funds to my account if needed. The app quit working; login failed said I was not connected to the internet (I was connected!). Decided to delete app and reinstall it and now I can’t get past the ‘agree to terms’ page. What is the problem with this app? It is useless, just like all Florida state agencies and politicians!

Terrible App like the Company. I don’t know why they have an App and website if everything have to be done by phone. I spent 1 week trying to register a new account and the Sunpass Pro device that I bought. Always get the same error saying my plate number was already registered, but the plate is brand new, just issued. On the phone the agent was in a big hurry to finish the registration, and after providing my Account number, I was unable to access it on the website getting error about mismatched answer for the Question Security. I told the agent and she simply told me to try later and hanged up the phone. Now I’m here with a supposedly actived account that I can’t access.

It’s fine!. Can’t paste into Account Number field but other than that it works fine.

Yes, it’s that bad.. I read the negative reviews but thought that maybe the app has been fixed or maybe it’s not that bad. Yep, it’s that bad. Got all the way through account creation and entered my credit card info only to be told “service down.” Can’t create an account on their website either. What a joke.

Buggy, unreliable.. “Connection failed”… message received 9/10 times when there’s no issue with the connection, whether it is wifi or even cellular. It is ONLY app reporting a connection problem. The problem is with Sunpass and it’s developers who don’t seem to know enough to maintain, debug, or update their own app. Probably, they really don’t care. Stay away from this app.

Needs work. This would be a great convenient app to use. However, there must be bugs in the app because for the last four years I’ve been attempting to use this app, it’s hit or miss. Sometimes it works, but for the most part it will not allow me to simply log in, and that’s so frustrating.

Doesnt work at all. Always says connection error when trying to log in. Deleted and re installed the app and to agree to the terms it never loads so i cant even have the option to sign in. Instead of using the app, add the website page to login to your account to your homescreen. If i could vote 0 stars i would but i cant :/

Pay with SunPass *3 more for the toll. Just for i75 road Naples-Miami I purchased SunPass and installed this app, and added money. And I paid 8.82 for the road I paid 3.25 cash just one week ago. On my way back I paid 2.94 for the absolutely the same road just a way back. They declined my dispute and closed it saying that that is correct amount of the toll! No stars at all! Pay cash - save your nerves.

Horrible experience. Setting up this account, transponders and online experience is an absolute mess and a complete failure from a user experience perspective. SunPass really needs to evaluate this. There are too many solutions out there to make this experience easy and streamlined. Their customers should not have to deal with this broken experience.

Yeah, everyone is right. This app doesn’t work. You fill in all the blanks, give them all the info and in the end it just says “Cannot complete the application at this time”. Too much $$ coming into the toll system to not be able to afford a descent app. Enjoy living in FL but hate the toll system and receiving overpriced toll bills in the mail but I guess I’m stuck doing it. Garbage.

Toll calculator. This feature is the reason i downloaded the app and it does not work When you select this feature it promps a box to select continue to other site or cancel with one selected takes you back to the toll calculator screen No option to move forward on calculating your toll Can zoom in on toll map either

Needs to be pulled from the App Store. This app is just completely janky and broken. Twice now I’ve entered my credit card information and my transaction doesn’t seem to go through, but I’m afraid further attempts to try this might go through resulting in double billing. I had to log in on a computer and use their desktop interface. The app doesn’t support form auto fill and doesn’t allow us to copy and paste billing information into it either. Submitted information also doesn’t make it to the backend. I’ve tried to add a card to my account multiple times today. Please pull this from the App Store. People could lose money.

Broken and useless.. Not able register a transponder nor create an account. Even went to the website and doesn’t work either. It might be better once you can create the account but at point being unable to proceed this seems be useless.

What a ripoff!!. Bought the transponder, set up the account, funded the app and abracadabra… it doesn’t work. I ended up losing my money and still had to pay the rental car company those outrageous “pay by plate “ fees. There is no recourse because the SunPass folks are inaccessible. The app just doesn’t work! Just one more way to throw away your money in this state.

Can’t register new transponder. Had this app for several years with no issues. Lost the transponder so bought a new one. Now it won’t work, says invalid transponder number even when I take a picture of the numbers. Hard to get a human being on the phone. Very frustrating.

Horrible. Not sure which is worse the app or the customer service. Can’t login, called customer service only to get yelled at by some angry lady with a super thick accent. I was supposed to receive an email with a password reset link. Still haven’t gotten that yet, so now I’ll have to call again. If zero stars was an option I’d pick it.

Developed by Bozos…. Unable to add funds to account using app… Several unsuccessful attempts! Calling them yields a notice that (probably both of them) their customer service reps are busy (probably extending their breaks…) and the wait is 95 minutes!!! With a such a well-oiled, smooth running operation as theirs, I can imagine why their reps would have anything to do at all!

App doesn’t work. This app is not working! It says you are not connected to wifi and you are and it still won’t work. I tried deleting app and reinstalling and it now is asking me to agree to terms and it will not process that you select agree. This app should be removed and not offered if it’s never going to be fixed.