SunPass App Reviews

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Holy Trash. I can’t remember the last time I’ve been able to use the app. I can log into the mobile website and make updates to transponders or reload my balance. However, logging into the app using the same credentials that I use to log into the mobile website, gives me an error. To be clear, I use a password manager to avoid manually typing it all in and dealing with trash like this. So you know it’s not a matter of correct spelling. Now the app has locked out my account, so I can’t even access the mobile website. What type of trash outsourcing is this. If you’re going to hire a developer for this, hire a decent one. No state taxes to help pay for it? Contact Disney, maybe they’ll lend you a developer seeing how FL relies on tourism to pay for stuff like this. Why even put out an app if the mobile site works better. Use webview of the current site you monsters!!!

Don’t read to much into it…. Idk why/how there are so many 1 star reviews to this app. It’s literally used for checking your balance, adding funds, viewing transactions, filing disputes, paying tolls, and getting the transponder itself. It works, there’s little to no lead time, and I can see if my transponder is working lol. Get the app if you want or give in to the peer pressure. Up to you 🤷‍♂️👋

Anyone can make a better app.. Worst application I have ever used, I’m not even going to get into how bad this app. Is. I’m just done with it. tried to reach out to SunPass over the phone and the wait times are in the hours. I don’t think it’s just the application, the entire branch running these tolls have problems. There is no way the automated system is so garbage on top of the application being such a piece of trash.

Worst app ever. Most frustrating process ever. Can’t create an account because it says I already linked my car to an account. No I didn’t. No auto fill so you have to type and type and 10 minutes later it won’t let you keep going. Start over. Go through same crap til you’re ready to commit Hari Kari. Might stop at the toll booth tomorrow, maybe they can help haha.

So many bugs can’t use. What’s the point of having an app when it doesn’t work? Go to account, add funds, none of the buttons work. Takes you to login page then takes you back to where you were. Can’t access any account information with app. Can’t pay or edit or even view account. Also keep getting an error mesg.

Crappy html5 app. It works and then it doesn’t work. On iPad it forces you to stay in the wrong orientation. Clearly these pigs just want you’re $ with such a horrible app. It’s so obvious it’s an html 5 app wrapped in an app. It wouldn’t be so bad if it wasn’t so clunky. I mean with all that $ they collect, they could allocate a good percentage to make a native iPhone and iPad app. I mean no need to have 2 types, a universal app will work. Literally so easy to do. I could do it in my sleep with my worst work and still it would be better than this. The worst part is that the html5 specific functions on the text fields don’t even work. 😹😹😹 pretty sure they don’t have a dedicated SQA to verify anything. You can’t even export a pdf that obviously the web view generates. Come on, make a little effort and stop being in a sofa king. Wee Todd.

Anxiety. Absolute worst experience with an app and service ever! Trying to add a new transponder for our newer vehicle and it is impossible. Log in and then go to activate and directs you to another page that says account type is not authorized for web access. Log in there, then redirects back to original page asking to log in. Every time we are about to head out in a trip it always seems like SunPass is the absolute worst to deal with.

Toll Money Belongs to Florida!. Started to write about how this app is broken and not even working, to spite the few odd raving reviews! Then I realized what was really broken was that none of this toll money we all pay through the nose doesn’t benefit Florida. It’s true, look it up! Some Spanish company came to Florida and bought our toll road system. Imagine if all Floridians- Locals with residency (6mos) pooled their resources to buy this money maker Toll system for Florida’s benefit!? Alaska pays every resident a chunk of the oil money they make. Florida should do the same with all that tourist money!

Basically a scam. This app does not update your balance in real time. Sometimes it takes days to update so you might think you’ve got money on your account to take a toll but really you don’t and will end up in the negative and get a ticket. Then you’ll end up paying for the toll twice. Once when you pay the ticket and again when you update your balance. Not to mention updating your balance through this app only works 30% of the time. This app is a complete rip off. Might as well switch over to epass or just use cash for now on.

What good is a rep if all they tell you is I can’t help you.. I went to the visitors center by Florida Alabama line off I-10. I went to the kiosk and bought a pass from the machine. Easy right? I was expecting the representative there would help me get it going. Set up the pass right there. No such luck. So why is she there with her laptop? My tag was right outside, my credit card in hand (I bought the pass with it) my phone in hand so I could load the app. So why are we paying for the rep to be there again?

BASIC. I’m assuming that they reached out to someone that is a first-year student and asked them to develop an app for free. This is by far the most basic app I have. They have taken every activity and made it 20x more difficult than it needs to be. I’m sure there are best practices on most things, and they have gone the complete opposite direction. Honestly, this is exactly what happens when you give the work to the lowest bidder. I’m sure you pay for it as your customer service lines are full….because the app is unusable. Try a simple use case - update your payment method. Let me know how that works out for you.

I’m happy with this app. Man so many bad reviews LOL. I agree that this app is not great in many areas. Yes it’s hard in some areas. But I’ve been using this app right when it first came out and nothing new has happen LOL. So the reason I enjoy or like this app, are that I can add money into my account very easily. I can check my balance and from anywhere I’m at like Disney I can simply login and add funds. back in the beging it was some dumb coupons. we now have five vehicles from motorcycles to trucks and only one transponder. No need to buy another transponder just add the tag of each of the vehicles, is that simple. You can only add up to five vehicles any more requires a new account. Oh it’s like pay by tag but at the sunpass price not the pay by tag price. As far as I know the pay by tag without a sunpass account will pay more per tolls. Nevertheless this app could be better in many areas. Yet it’s simple in the areas I care about. So I would give it four to five stars but I think 3 is fair for now.

Absolutely useless. I've been getting charged $10 a week when I barely ever get on the highway so I went to the app to see what is going on and my account is locked so I can't check. I call and I can't find an option to speak with someone, and the automated voice service is terrible. This whole platform from SunPass is completely useless l, unnecessarily complicated, and broken, but obviously that's to be expected from public services in this country that moves at a snail's pace to bother fixing anything.

Not user friendly!. The app is slow to respond. It’s not user friendly because it is hard to navigate, the account information is seems to conflict with real time information regarding account balances. Menu items are not clear so getting to where you want to be within the app is hard. It’s just a terrible app. Developers, if you review the post of comments and care enough for those of us who would like to use it in a good effort to make life easier and less cumbersome - please outsource the development of this app for greater good of servicing us so that we may have a better opportunity to enter acting with FL SunPass.

Believe The Other Reviews. At first I was skeptical that this app could be as bad as the reviews were saying. But it is legitimately unusable. After attempting to download it once, and canceling the download, I finally got it added to my phone. Then it took several attempts just to open it, saying it couldn’t connect. And now I can’t even get past the online user agreement. As others have said, with as much money as toll roads generate in FL, there is no excuse for this. Pony up the money and get some devs who can make this app function properly.

Error error error and now lock my account out. Error error error error everything I tried after update and now it lock me out. No luck contact with SunPass. Impossible to get help from SunPass. Now look like I’m going see pile of mail invoice from SunPass ask me to pay because my SunPass device need add funds is about to run out of funds. Tolls is full of joke rip us off even though bridge is paid off 15 years ago and still raise price, charge us $4 per toll. Now app update don’t work anymore, lock me out, and want me pay tolls. Screw you!

Go with E-Pass instead. This app is so bad. Make sure you have all the information in front of you before try to set up an account including license plate # and CC info. The app will time out for no reason quickly. Also be extremely careful to enter the license plate correctly. I was off one letter and essentially the system switched someone’s vehicle over to my account W/O any warning about the license plate already being in the system. They wouldn’t refund my account even though I contacted them the next day.

Trying for 2 days no luck. First bought SunPass Pro close by where Florida said I could. App doesn’t work however I ‘attack’ it couldn’t be set up. My info systems degree got me nowhere in hours of work. Web site took all my information fine but refused to give me an account unless I bought another shipped after I needed what I already bought. Phone number robots insisted I divulge my existing account and sent me to web site. Finally after repeated phone calls and yelling help I had “survey after call” a human who took credit card and activated transponder! Now app says account locked so after 2 days who knows what is going on? App still completely useless.

Best ever!!. I received a pay by plate invoice in the mail for a tool of $1 with a $ 2.50 admin fee. However by downloading and creating a new account on this app, I received a $4.99 credit for creating an account on the app plus a $2.50 credit of the admin fee from my pay by plate invoice. I used the credit to pay for a transponder . If you buy the card transponder it’s free with your credit or pay the difference of $10 for a mobile unit that can be used in multiple cars you own. The app works great and processed all transactions without a hitch ! Well done Sunpass !

Needs work. This would be a great convenient app to use. However, there must be bugs in the app because for the last four years I’ve been attempting to use this app, it’s hit or miss. Sometimes it works, but for the most part it will not allow me to simply log in, and that’s so frustrating.

It’s fine!. Can’t paste into Account Number field but other than that it works fine.

Terrible App!. So many things wrong with this app. First, cannot manually enter transponder number as it does not all the last digit, so, you must scan it. This can be difficult if you have purchased it, place money on it and stuck it to your window. Which leads to the second problem. Can’t create an account with a new transponder if money was added to the account at the point of purchase. You have to call SunPass to get this account added/created. It takes 20-30 minutes to get through to someone at SunPass. The app isn’t program to pull data from your devise. You have to manually enter all your information, name, address, email, etc. Normally this isn’t a major problem, but when you don’t know why you can’t register a transponder you try to do it 3-4 times, entering your info each time. The app needs good programs who know how to build apps.

Needs to be pulled from the App Store. This app is just completely janky and broken. Twice now I’ve entered my credit card information and my transaction doesn’t seem to go through, but I’m afraid further attempts to try this might go through resulting in double billing. I had to log in on a computer and use their desktop interface. The app doesn’t support form auto fill and doesn’t allow us to copy and paste billing information into it either. Submitted information also doesn’t make it to the backend. I’ve tried to add a card to my account multiple times today. Please pull this from the App Store. People could lose money.

Slow, money grab. The app is very slow like others have said and it would not let me create an account unless I bought a sunpass through their site. I already bought one but you can’t make an account and then register the pass I bought, you have to buy through them to create an account. Another government run crap site…they’d be out of business if they were a private company

Is this still even a valid app?. I have a transponder that I purchased, but cannot register because every time I open this up it pops up with an error message. Please either fix your application or remove it from the store. Or if you replace an application is out there update this one with a messagethat says please use the other application. Alternatively, please give me my $25 back for the hardware that I cannot register anymore.

Horrible experience. Setting up this account, transponders and online experience is an absolute mess and a complete failure from a user experience perspective. SunPass really needs to evaluate this. There are too many solutions out there to make this experience easy and streamlined. Their customers should not have to deal with this broken experience.

Defective SunPass - non existent customer service. I purchased the SunPass from local Publix, downloaded the app, registered, and activated my account. However, whenever I try to add a license plate I am getting an error. Just drove through the toll and the device did not register. It is clearly visible on my windshield. Tried to contact the support, impossible. Why are you selling defective devices to out of state customers and then threat people with $100 violations? I have an active account, I have my bank account linked to it, and the funds are available.

It works. Just know it’s a poorly funded app but it works. Don’t try to do anything more then activating your transponder and adding cash to your account. It bugs out if I try to see anything else other then those 2 pages but all I really care about is being able to easily add money to my account and it does that fine

Need A Lot Of Work. Caveat: This is a review of version 4.2.0 on an iPhone X. Given that this is app has had four major versions one expects it to be fairly mature. Actually it seems to be still a noticeable work in progress. The app functions well for me (none of the errors others have seen) but it’s lacking in features and polish. Some examples: - The map of Florida toll roads cannot be zoomed. I’m sure it looks great on a tablet, but it’s basically unusable on a phone. - The social media tool bar at the bottom of the main screen partially covers two of the buttons such that you can read them and have to be very accurate when trying to use them. - You can’t add or edit vehicles for your account. Summary: While usable this app needs a bit more work to really get it polished.

Sunpass is stink on ice. The Sunpass transponder app and program is total garbage. I purchased the SunPass Pro and attempted to activate it. Their website kept looping back offering an option to create an account and it looped right back to the homepage I install the application and tried to enter my data and it crashed up five times in a row, never creating an account I tried calling their office and they were closed These people are obviously an underpaid Florida state contractor which is totally incompetent and should be burned to the ground These people are even more incompetent than San Francisco New York and Chicago combined they don’t belong on the face of this planet Sometimes you get what you pay for and in this case I wouldn’t even use it if it was free

2023 still garbage. No improvements, same problems, not able to talk with anyone at SunPass just AI which is no help. Sent email, got receipt response with “we are busy busy and will get to you when we are able”. Ready to file complaint with Florida Commissioner the product is so useless and request all toll payments back from inability to set up or use. Had to give at least 1 star to submit or it would be 0

Unusable - would have gotten an ePass had I seen this first. The app really is terrible—it’s slow, half the buttons just act as redirectors to your browser anyway, and it rarely does what you want it to do. Ended up using my computer to activate my transponder (and that’s a whole other story). Seriously, what another reviewer suggested: this app desperately needs a facelift—and by that I mean a redesign from the ground up. Praying I don’t need to use this app often once I get my account actually working.

Awful awful buggy terrible app. I can’t believe this sort of garbage app is what my tax dollars have gone for. I bought the stupid pass at Publix, then I try to register it online or using the app and I get error message after error message. And then customer care is closed. So I am going to get a ticket or a citation unless I waste a bunch of my time struggling to get this antiquated, buggy system and pass to work. Shame Ron Desantis, shame!

Buggy, unreliable.. “Connection failed”… message received 9/10 times when there’s no issue with the connection, whether it is wifi or even cellular. It is ONLY app reporting a connection problem. The problem is with Sunpass and it’s developers who don’t seem to know enough to maintain, debug, or update their own app. Probably, they really don’t care. Stay away from this app.

Fine.. when it works. The app rarely ever works. I can’t even log in most of the time. It just doesn’t connect, on wifi off wifi doesn’t matter. If by some miracle you’re able to log in, the rest of the app is just as buggy and unreliable. Completely useless. You would think after all that we pay they’d use a little bit of that money to fix their app, but I guess not.

Terrible to Unusable!. I have yet to have a successful session on this app and have given up! This app is a Grade A piece of garbage! It’s slower than ANY of my apps, buggy and crashes, does not allow for copy and paste. I’ve NEVER completed a task, I’ve ALWAYS force quit it out of frustration. At this writing, the last update was two months ago, and it was over branding and how it looks. Ridiculous!!! State of Florida: you are obviously collecting massive amounts of money with the SunPass system; why don’t you hire a real company to build this app instead of the yahoo’s that are building it now! Every other app I have gets updates at least once a month, and 9 times out of 10, they read, “bug fixes”, “maintenance”, “speed issues”, in other words, they are up to date and constantly improving! Good designers are watching everyone else, to be the best they can be - don’t leave this to a couple of guys in your computer department, get real people who can improve this! It’s TERRIBLE and UNUSABLE!…

Horrible App. Like many other reviews state. -not user friendly -can’t type transponder number in the app because it won’t allow you to type that many digits -scanned transponder number in using camera, gives error message -creating account you have to buy a new transponder or it won’t let you continue -totally ineffective app. Please just fire the developer and start from scratch! DO NOT DOWNLOAD, just use the web version to register. BTW not sure why those that are giving 5 stars are saying “Not sure why there are so many 1 star reviews”. If you read just a few of the 1 star reviews; you should understand. We are clearly stating the issues we are experiencing.

You need to FIRE whoever made this.. App and website are complete trash. Click the link to register a transporter that you already have, and the link sends you to a lists of places that sell them.. I ALREADY OWN ONE. Click links and they go to pages that don’t exist. Phone number on website isn’t clickable to call.. I hired a guy from India to make my website for $75, and it works better than this trash.. do you not even test your work? Complete fail, your fired.

Works fine!. I’ve seen a lot of people give negative reviews and I’m not too sure why? I was able to create my account. Add funds. And login! All just fine without a problem?

HORRIBLE & ANNOYING. If I️ could give zero stars I️ would. For YYYYEEEAAARRRSSSS the app has been complete trash! You’re literally in a circle chasing your tail. It asks for your information, you enter it CORRECTLY in all 3 various methods & you literally can NEVER log in. & then the hold time to speak to someone is extremely long because everyone is trying to call in due to not being able to get through the app.

Abysmal and that’s being nice. Purchased the transponder at Publix and downloaded the app. Spent 5 minutes typing in my data and hit submit…..nothing. The screen never changed. Restarted from the beginning loading in all my data…..nothing. Went directly to the website to try to create an account and the same thing happened. Called the 800 number to set it up….70 minute wait time. Government efficiency at it’s finest.

Terrible. I would not even give this app a 1 star. It’s not useable at all error after error. Can’t get on have been trying over a week. Now I’m having to call them to make a change of vehicle of my vehicle. I’ve moved from Maine and now have registered my car here. I bet they be quick to make me Pay for going through with the wrong vehicle. Sick of it. Don’t bother trying to use this worthless app. Not worth the aggravation!

Supposed unpaid tolls. I just received an invoice for unpaid tolls. I use the turnpike every day, same entry point & exit point. I use the same transponder. I, for the life of me cannot understand how I haven’t paid the tolls. I can’t even get an explanation. I wish that the entry & exit points still had the the “paid or unpaid” signal. Any suggestions?

Broken links, buttons that do not work. Received a toll violation for a boat (I do not own a boat). Tried to click on a link for an FAQ that doesn’t exist. Tried to retrieve document with picture of toll violation and received the following message “ We are sorry the requested document could not be retrieved, please try again later. “. In summary, the app is a hot pile of garbage and mostly does not work.

They updated the app. I just moved back to Florida and this was easier to set up and get the sticker mailed to me. Way faster than sitting in the phone for 45 mins or trying to work the web site that never works. I recommend using the app.

What a waste of time…. I bought a SunPass Pro at CVS and tried to activate it online using their website and the app. It forces me to have to order a transponder no matter that I already have one. No way to activate an already purchased transponder online. Now I will have to waste god knows how much more of my time either in person or on the phone with the dunces who are responsible for this app (and website) to get ithe transponder activated.

Works Great! No Complaints.. I’ve been having no trouble with this app at all. I can’t believe how many people are. I guess I was just lucky... I found it very convenient to be able to prepay this and get notifications before I run out. I love this thing!

Utterly useless. Was this app designed by the people in charge of the unemployment website during the early stages of Covid lockdown? Three times I’ve tried to just get past the user agreement page and after hitting “I agree,” I only get the spinning wheel. Not sure what update it was designed for, but clearly none of them are iOS related. Don’t bother with this trash. I’ll be deleting it nearly as quickly as I downloaded it.

Not working - Ku*cu ne valja. If you are new and wish to create an account, there is only an option to buy a transponder, you can’t say “I already have one” and that part comes after you se EVERYTHING. You have to start over and create an account through “Activate Transponder”. You go through the same process again, set up payment options, everything and in the end it keeps loading forever and the app freezes. I came from Eastern Europe and there are no such bad apps there, believe it or not! The interface and all is made like a high school project, not some serious developer - may appear pretty but is made in a way that the fields and the buttons are very basic, off center… just rushed, like a first working version at the time and they were “that will do” and it was left as is. Just ignore the app and do what you have via the website or whatever else, you’ll save your nerves and time.

Very satisfied. I've had it for three years and the truth has worked wonders for me, I haven't had any kind of problem and when I say no kind of problem it's none, very happy and satisfied Thank you I love it

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Unable to log in. Unable to log in iPhone X :-(

Aps not Working. Unable to log with m’y iPhone 6 ans cannot tale to anybody

Whyyyyyyy?. Took a perfectly good functioning app.....and ruined it. Hope you get the bugs worked out. It was a useful app, but now it won’t work at all.

terrible app. Just brutal. I can never add new plates or add funds and trying to call means waiting on the phone for an hour. They don’t care about customers so we’re just stuck with this crap. Garbage!

Totally frustrating. Can’t use the app with proper username password all 100%. Very frustrating so I de-installed the SUNPASS App as it is useless and very anoying Good with zero star

Poubelle. Application poubelle, ne fonctionne tout simplement pas, vous aller perdre beaucoup de temps à essayer de vous connecter. Je donne zéro étoile. Enlever ça au plus vite du Apple store

App doesn’t work with my IPhone and IPad. App doesn’t work with my IPhone and IPad

Does not work!. The app does not work since its last update! Please fix asap or go back to your previous version which worked properly (although not user friendly).

Not working. Unable to log in with the app for months....

No go. I just downloaded to my new iPhone 6 plus, and after logging on, when I try to use the "vehicle" or "transponders" features, it immediately shuts down. It did work perfectly on my iPhone 4s.

Application nulle. Cette application ne fonctionne pas, ni sur IPad et IPhone. Il faut aller dans son compte sur le web. Vraiment pas utile cette application

Doesn't work!. App is a nice idea, but it doesn't work. All I can see is my account personal information. Transponders, vehicles etc don't show up in app. Multiple emails to customer support and was given instructions on how to use their website. No acknowledgement regarding problem with app. I think this might be a dead app doesn't seem like there is any support behind it.

Unable to login from iPhone 6S with IOS 12. Have to use the web site. Error message saying my account is not authorized or invalid or blocked. App Just won’t work! Very annoying

Account not authorized.... Since the latest a update this app is a piece of crap. Moreover, it has been dysfunctional for more than a year now and no one seems to be taking action or be accountable to make it work! Bravo!

App ne fonctionne plus sur iPhone ou iPad. App ne fonctionne plus sur iPhone ou iPad et quand j’ai écrit au service à la clientèle on m’a dit d’appeler. Quand j’ai appelé, on m’a forcé à laisser un numéro de rappel mais on ne m’a jamais rappelé!!!

Update!. Was working well last year but since last update, isn’t compatible with canadian address! Frustrating not to be able to follow how fast the credit card is used!

Avec IPhone grrrr. Ca ne fonctionne pas avec IPhone. Très dérangeant surtout quand nous avons une voiture de location. Ça fonctionne juste en allant sur le site internet et non avec l’application.

App no longer works. Tried to log into app after several months and it no longer works (says cannot connect to server) blames my network connection which works fine. Deleted and reinstalled app with the same results. Please fix this!

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Does the job. The app works fine for me. I did not experience a single one of the issues described in the negative reviews. Things that make you go hmm🤔…

App won’t load. My account kicked my bank card saying it’s expired. Well it’s not expired. I had to go to the online website to do it all over again. The app worked for me one time. As soon as my info is uploaded. It doesn’t want to work again. The online website works a lot better than the app.

Taylor P. This app is unusable, it takes forever to load and often times just gets stuck on the loading screen. I would expect a better app knowing how many people use SunPass’s services. Hire someone else to get the job done, since whoever did this can’t…

What has happened????!!!!!!. Over the last few weeks the app keeps telling me to connect to a Wifi network or activate cellular data. Then when it feels like it after several attempts it connects only to not give you access to all its features because again. You’re not connected. Fix your app…..

Worst app every. Why make it hard to take my money?. Trying to pay my invoice keeps logging me out. The in app hot links logged me out… the ones that say to sign in to pay… even when I’m already logged on it asks me to log on and logs me out. It’s a never ending cycle of incomprehensible stupidity.

Terrible app. This app has the worst interface I have ever experienced. I registered my transponder and it won’t work.I have even loaded money into the transponder and now it will not log me into my account it will not recognize any of my information and it won’t let me redo it because it’s already registered terrible.

Cannot complete any transaction. Have not been able to 1) sign up for new account—forces a purchase of mail order pass—existing pass can only be added to a new account online (not via app) 2) getting updated toll information does not work. App just sits waiting for server response

Super easy!. Paid my toll in less than 3 minutes. Super easy!

Works for me great. I don’t know what all the complaints are about. The app works great for me. Easy to use. I think the format is pretty nice actually.

Yeah, everyone is right. This app doesn’t work. You fill in all the blanks, give them all the info and in the end it just says “Cannot complete the application at this time”. Too much $$ coming into the toll system to not be able to afford a descent app. Enjoy living in FL but hate the toll system and receiving overpriced toll bills in the mail but I guess I’m stuck doing it. Garbage.

Horrendous app. Takes forever to open, doesn’t remember a password in apple 13 / can’t use face recognition or any other secure way other than typing in the password and waiting many hours glass cycles to open. And heaven forbid you want to add funds. Just a disappointing and beyond lethargic IT blunder.

What is going on?. Nothing works right since Biden! App will not let me send them payment because keyboard won’t pop up. Ever since they did an update to their app, it has been nothing but problems. Is this a sign that the white hats have taken over and perhaps we will no longer have tolls in the near future? Hmmmm.

Do they even read their reviews?. For at least 2 months, people have reviewed that the app doesn’t let you acknowledge the user agreement on the startup page which renders the app completely useless. Is there no one on the developers end that reads reviews on occasion? I guess they get their money every time we drive by so what do they care? Sad!

Why Even Have an App?. I haven’t been able to access my app for over a month now. I login and it just sits there, not letting me access anything. I have to use the website to reload and manage my account. Is there a fix coming anytime soon? Why even have an app at this rate?

Can’t register new transponder. Had this app for several years with no issues. Lost the transponder so bought a new one. Now it won’t work, says invalid transponder number even when I take a picture of the numbers. Hard to get a human being on the phone. Very frustrating.

Trash App. this app is hot, steaming, smelly garbage. i can't make payments on the app or add to my sunpass. As a matter of fact, i can't even open the blasted app. don't waste space on your phone, reader. You might as well go on ahead and go on the website or get an E-Pass cause this app fuels my anger in a way that no other app has. it's insane actually.

Sunpass is crap. I only gave it 1 star because there isn’t anything lower. Lately the app won’t connect says i have no internet when i have full bars on Wi-Fi or cellular. Couple months ago they tried to get me to pay a toll on a vehicle and tag that was neither one ever mine. App crashes all the time. What a JOKE!

Works just as well as every other government website. The app developers apparently took some notes from other government websites. This app is slow, glitchy, and just overall bad. 1/2 times I try to log in it shows an error message and the same thing happens with Face ID. It’s refreshing when it actually works, because it’s so rare.

Login Never Works. It doesn’t matter how many times I reset my password, the app never lets me login. I thought it may just be my phone so I tried on another phone and nope.. the same thing. This has been going on for months and months and I’ve seen multiple people complain about it.

Developed by Bozos…. Unable to add funds to account using app… Several unsuccessful attempts! Calling them yields a notice that (probably both of them) their customer service reps are busy (probably extending their breaks…) and the wait is 95 minutes!!! With a such a well-oiled, smooth running operation as theirs, I can imagine why their reps would have anything to do at all!

App doesn’t work. This app is not working! It says you are not connected to wifi and you are and it still won’t work. I tried deleting app and reinstalling and it now is asking me to agree to terms and it will not process that you select agree. This app should be removed and not offered if it’s never going to be fixed.

Broken and useless.. Not able register a transponder nor create an account. Even went to the website and doesn’t work either. It might be better once you can create the account but at point being unable to proceed this seems be useless.

Toll calculator. This feature is the reason i downloaded the app and it does not work When you select this feature it promps a box to select continue to other site or cancel with one selected takes you back to the toll calculator screen No option to move forward on calculating your toll Can zoom in on toll map either

Did Someone’s Kid Make This?. Of course someone’s kid made this, but the execution of this app is completely amateurish. Bugs and a poor user experience. And why an app anyway? Why not just a responsive portal. No one woke up in the morning and asked for a toll road app to be made for their phone. SunPass wasted their money and wasted my time. Exactly what I would expect from a government agency. Exactly what I’d expect from a government agency in Florida.

Doesn't work. It tells me to connect to the internet. Clearly I can connect to the internet, because I downloaded the app over the internet. I feel like the Florida Department of Transportation should be able to afford competent software developers since this is essentially an app to collect my money.

Check internet connection. Worked fine when I first downloaded. A few days later been saying to check internet connection. My internet connection is fine, the webpage works but would be nice if the app would work. Fix the bugs

Terrible app, developers didn’t even try. This app is horrible. Living in Florida where there are tons of tolls, it would be very convenient to have an app with the capability of letting the user monitor their account. This crap takes 10 minutes to log me in and then closes out every time I check my account details. Please fix the app asap!

App no longer works. Worked ok (a loose term) before, but now not at all. Both this app and the main website is buggy and usually doesn’t give correct information or load most of the time. And most times make you enter multiple times.

App has become useless!. I tried to check my balance and add funds to my account if needed. The app quit working; login failed said I was not connected to the internet (I was connected!). Decided to delete app and reinstall it and now I can’t get past the ‘agree to terms’ page. What is the problem with this app? It is useless, just like all Florida state agencies and politicians!

Negative stars should be available. 1 star rating is 2 stars too high. This is the worst app I have ever seen. Its apparently scraping a web site, but it is buggy, crashes, and doesn’t work. Its worse than having nothing. The only thing it actually does is waste your time.

Crap App. I join the rest of the choir. This app is completely unusable as it won’t allow me to sign in using the same user ID and password as I use for the website, which works fine. Suggestion: send your app designer back to school and hire a professional who knows what they’re doing.

Mister B. Your SunPass App on my Phone doesn’t work and you never fixed it ! I don’t understand why but it makes it difficult for all the Users to make any quick update because of this Issue! Fix the problem or lose the Customers!….

Unusable. Worthless. Do NOT buy or use. Unusable. Worthless. Bought this. Tried setting up for 3 days. First it couldn’t connect. Then it couldn’t verify the transponder. Then now it says my plate which I’ve had for half a decade is already in use by another account. So I’m going to LeeWay. Maybe they want my money. I’m a field tech and drive all day. I’d rather pay someone that is worth it.

Literally the worst app I have ever used. Completely worthless. I had to initiate a call to set up account and has been awful ever since. I either have to call or use a laptop to do anything. The only thing that works is the ability to charge me….imagine that!

Update the app to keep up with technology. This app used to work with my old phone. When I upgraded my phone, I could no longer access the app. I have uninstalled and reinstalled it several times. I still can’t log in and use the app when I am not at home. Kind of defeats the purpose of the app if I can’t reload my SunPass while traveling!

Doesnt work at all. Always says connection error when trying to log in. Deleted and re installed the app and to agree to the terms it never loads so i cant even have the option to sign in. Instead of using the app, add the website page to login to your account to your homescreen. If i could vote 0 stars i would but i cant :/

Pay with SunPass *3 more for the toll. Just for i75 road Naples-Miami I purchased SunPass and installed this app, and added money. And I paid 8.82 for the road I paid 3.25 cash just one week ago. On my way back I paid 2.94 for the absolutely the same road just a way back. They declined my dispute and closed it saying that that is correct amount of the toll! No stars at all! Pay cash - save your nerves.

Fire Your IT Department. This is why you should be qualified to work on apps. What a embarrassment for the company. No way to check past due balances but they will allow you to keep adding money. You have to wait for a letter in the mail like it’s the 90’s. Website is also a embarrassment.

Yes, it’s that bad.. I read the negative reviews but thought that maybe the app has been fixed or maybe it’s not that bad. Yep, it’s that bad. Got all the way through account creation and entered my credit card info only to be told “service down.” Can’t create an account on their website either. What a joke.

Bad App. I hate to use the word hate but I hate the app as is. The website it not any better. It’s been hatable for years. It should be so simple but geared towards trying to force users to have a Sunpass account and keep the suggested balance. Just let us pay to toll charges and decide ourselves about Sunpass account. Please fix the app. We’ll be thankful

Possibly the worst functioning app on the entire App Store. Won’t connect to the internet, won’t register a SunPass, won’t recognize the barcode of the SunPass they sent to me, won’t allow registration of the Sunpass Pro despite all barcodes/numbers being correct. Fire every developer, destroy the server, and start from scratch.

App works flawlessly. Better than the website itself.. All the naysayers deserve to sit in an EZPass office in NY for 3 hours. I’ve been using the SunPass app for a month now with 0 issues.

Cannot Modify Vehicles in App. App will not allow removal or addition of vehicles. Trying to remove a rental car is frustrating. The agency should be embarrassed. With toll costs we should be driving on gold roads in Florida. Where is this money going? Worthless. Must login with desktop version to complete any actions.

New version killed it. As soon as my app updated to the new version, it has issues connecting to the internet whether im on WiFi or data. I can’t load anything in the app, never mind getting logged in. I double-checked that cellular data was turned on in settings. Update killed this app.

App does not run smooth. You’re better off using the website rather than the app. This app functions and runs VERY POORLY. It lags and functions are delayed. This app is VERY glitchy and have many bugs. Such a frustrating inconvenience and you’d expect much better.

App is terrible. The app can never update and/or find a connection just like the other review says. Always connectivity issues whether in wifi or on 5G, point being this app is terrible. Please update otherwise there’s no point in downloading the app anyway.

Horrible. This app is horrible. Can’t even log in half the time and crashes often. Last update was 5 months ago. Makes you wonder how safe it is to use and how it manages to work with newer security requirements. Deleted the app after wasting an hour trying to get it to work properly. Don’t waste your time installing it.

Sunpass. I paid my DOT. Despite having a transponder. I bought a new transponder thinking perhaps it broke. Setting it up was torture. The website terrible. Customer service non existant. Now they are telling me I owe them after paying the bill online. Trying to reach them is a joke. Awful service

Slow as. If u have patience, the app could be helpful but it’s slower than a turtle and looks like 2012 had better updates than this app. Embarrassing that such a big company can’t have a proper functioning system

Don’t heavily rely on the app. This app is okay to check balances, and invoice. But if you need to do stuff such as activate a transponder or add money. Please use the browser on your phone or on a computer. Much more reliable that way, and smoother rather than the app.