MyBlock App Reviews

Still useful, but…. The navigation on the app has been modified since I first started using it and not in a good way. I’ve had to go out to the webpage a couple of times to be able to move backwards and forwards through my tax filing information. I could the app itself used to have this functionality, but now it’s gone. You also no longer get to see a running total of refund amount based on the information entered in. You only get the end number. It was more useful for future tax planning to see the running total. All in all, still useful for my tax preparation, but not as good as it used to be.

App says I did not file with them…. Apps says I did not file with them even though I used their Tax Prep app for the past 3 yrs. The Tax Prep app got rid of their feature to look up past returns and directed me to download their My Block app which I just did. When I initially logged in, it showed me my prior years but after confirming my identity, the app is now suddenly saying I did not file with them and there is no way to look up or download my past returns. Frustrating. I really loved the ease of their tax prep app and gave it glowing reviews in the past; however not appreciating the additional download and now the runaround just to get a digital look at my past returns without having to dig through my physical archive . :(

The best!!!. This app is amazing, just like the company. A LOT of people do not like H&R Block because they think their expensive! But you guys do the best for taxes! And I do mean, THE BEST!! I am so proud of you guys for improving and making sure everyone is understood with terms and conditions and why it happened or didn’t happen! You guys talk about everything! And you make sure those who have been with you for more then 10 years have the best quality and love from your company! You guys are the best! Keep up your love, kindness, and patience! And it will make this business boom more then it ever has!! Thank you so much for helping us! This app is even better and pretty easy to use! I will recommend this app! And I will recommend this tax company before any other! Thank you so much!

All deceptive company (should not be in business). I always used Turbotax until 2020 when I tried to compare it H&R block, and for exact same information it gave me more tax refund. Since then I switched to this company that has no respect for their word and customer. I received an IRS letter in December of 2022 and had to pay back over $8,000 plus over $500 interest because the bogus online tool miscalculated that was why I was getting more refund in 2020 with them. Called and emailed and over one hour from software to retail back to online department they even lied by telling that they would call back but the Guaranteed calculation accuracy is a joke with H&R Block. The online tool had downloaded all directly from IRS and they are saying it was not their failure miscalculating. Worst customer service. They have no values just bunch of crooks stealing further your hard earned money I won’t use this company unless they own their mistake. I can’t believe people can legally be thieves

Broken links. The app is decent but every green link does absolutely nothing when you click it. It has made my tax experience significantly longer than it needed to be because I have to go out of my way to go research what something means instead of just simply clicking the link that is supposed to help but doesn’t even open a page. It also forced me to pay $100 to review my investment forms but allowed me to upload them before the paywall. And every time I fixed something after doing my own research on how to fill out the investment forms, it made me go through the credits and penalties spiel about finding them after I already did it. This is going to be my last year using this app. I don’t recommend

Nimrod. I went into this experience hoping to get some assistance with my 2024 taxes done. The man named Don in the Hawaiian shirt wasn’t able to assist me in any way what so ever. Don was only able to refer me to phone numbers that ultimately lead me nowhere. Don seems too be only able to make light of a situation that to others can be a stressful situation. Dons’ repetitive and undesired jokes made me feel like he didn’t take his job seriously. He was able to talk me into working my 2025 taxes which I was more than capable of doing myself, then charged me 50~% of my return. I will never do business with H&R Block again after about 7 years of my service to you. Dons years of work with H&R Block and especially his time in the service did not show prevalent that day and I doubt his ability to do his job professionally. I truly feel as though your business failed me that day.

H&R Block messed me up with me receiving my stimulus. The IRS sent my stimulus to H&R Block. It took me over ten hours to get in contact with H&R Block for them to tell me that they are sending my stimulus back to the IRS because the IRS sent it to them wrong by putting my stimulus check in a general account with H&R Block. How would the IRS know were to send the stimulus check to if H&R Block didn’t give them that account number originally. H&R Block then lied to me and told me that I could update my information with the IRS once the check is sent back by them but that’s a lie because the IRS said on their website that they were going to send out the checks they way you filed the income tax and that information couldn’t be changed. So now because of H&R Block I might have to wait until September to receive my stimulus!!!! I’m never using H&R Block again!!! They are so uncaring in this time of crisis and when I tried to understand why they couldn’t send me out a card that my stimulus was sent to H&R Block stop answering my questions and I kept saying hello but I had to hang up because the agent refused to talk anymore. This is a disgusting and disgraceful company!!!! They don’t care about their customers. If I could’ve given them zero stars I would have.

Faulty H&R Block Product. I’m a disappointed regular customer. I filled my 2025 taxes with H&R Block and paid to utilize their product. I received a notice from the IRS indicating that I was receiving a penalty for ‘failing to pay 2025 estimated amount’. Long story short I found that even though I had manually inserted the correct numbers from our W2’s, H&R Block’s product generated and utilized an incorrect “Federal Income Tax Withheld” value. Meaning, that the values were correct in the confirmation window, but overrode once it processed into the last step and what was reflected on the Tax Return Summary. I spoke to several operators, walked them through the situation and provided them proof. I was either told to take it up with the IRS, I needed to pay an additional fee to speak to an H&R Block specialist to review my tax filing, or that they only dealt with mistakes as a result of their product. Needless to say, this was a product miscalculation output. I’m not sure why we are asked to pay to utilize H&R Block services (regardless what service you utilize) to file our taxes and they don’t take responsibility when their product is faulty — wether intentional or intentional. I was asked to submit a claim explaining all of this in detail, keep in mind that the deadline to pay this to the IRS was way before my claim would be addressed. H&R Block declined paying back for their products miscalculation output. I’m sure I’m not the only one that is experiencing this. Please keep an eye out for this type of theft. I’m not using H&R Block’s services ever again - they lost my trust.

NOT what I’d expect from H&R Block. The app starts strong - you can setup touch ID for security, and find a local office. It falls flat from there. Once you locate an office, you cannot save it as “My H&R Block Office”. Once you setup your profile, if you already have a standing appointment at the office you selected, it does not show up in the app. If the app does not interface with the local office, why would I waste time uploading my tax documents, only to risk getting to my appointment and finding none of those documents are available? I like that you can see which Professionals work at your office, plus their experience levels (but I also know that the experienced folks help and mentor the new folks), but my overall confidence in the app/local office interface is very low. Hopefully, they will have it fixed by next tax season.

I don’t know if I will continue to use HR Block. Filed my 2021 taxes via online (no software) paid extra for tax shield, having someone look over them which is all extra. It took her 2 mins to look over both state and fed refunds before she “approved” my refund! I signed them, she efiled them and no I can’t get my documents from anywhere! It tells you to go to “filing summary for a copy” nothing is there. I have reached out to the person to “approved” my refund and I’ve heard nothing back from her. I called the support line and the girl there seem like she was on to something and I will get an email after IT escalation in 3-5 business days. Well now it’s been almost 2 weeks and still nothing. NOW they have updated the app and I can’t even get to my filing summary. “The young lady tells me, I haven’t filed them yet, they still in the cart until she dug deeper” Ive gotten my state refund back so how are they still in my “cart” Oh and don’t worry about going to the local offices, they don’t know anything about online, pretty much used my login to see the same stuff I can see. No help or support for the online way to file taxes that they advertise all day long. My next stop is BBB and the IRS myself!

Complete disregard for long time customers. In this incredibly stressful time the fact that there is NO way to talk to a living person for help is beyond ridiculous!!! I have tried the local office who for years have been great, their only answer was they’ve been told by corporate to send everyone to the IRS or to the corporate call line. Since what I need help with is past the part where the IRS could help and is solidly in HR Blocks hands that leaves me with calling. So over the last 2 days I’ve spent over 14 hours either being hung up on by the automated system or never connected through (then hung up on). I’ve tried using this app- it refers you to the SAME useless phone number!!! I’ve tried utilizing Facebook messenger and that’s right it’s auto response is THE SAME USELESS PHONE NUMBER!!! Today I regret ever using HR Block for anything.

Taxes rejected because of the app. I’ve been using H&R Block yo file my taxes every year since i started working and never had a issue but now this year I was trying to file my taxes and i was putting my wife’s name in for the first time because we got married last year and it would not let me enter her full name because for whatever stupid reason there is a character limit and because I couldn’t enter her full name my taxes was rejected saying that her name and social security number doesn’t match and that’s because i couldn’t enter her name as it is on her social so I really hope that they get this kind of thing fixed and remove the limit on how many letters you can enter it’s stupid to even have that

Will never use this again. The Mobile app experience when trying to file your own taxes is the most infuriating thing. It’s like they make it extremely hard just so they force you into paying someone to do it for you. I will never be using this service again, and I will definitely be voicing my opinion and experience to others. For those reading who are wondering what I’m talking about. Trying filing your own taxes and signing into the app, then signing into another thing with a two factor authentication. EVEN AFTER YOURE ALREADY SIGNED IN. Then you go and fill all those forms out, but if you leave the app for one second. Guess what? You have to sign in AGAIN with the two factor authentication. AND all your info that you put in on that step has to be repeated. Keep in mind you’ve stayed “signed into” the app the whole time. This is just an “extra” sign in so they’re mOrE sEcUrE. I am GLADLY taking my service elsewhere and cannot wait to inform all my coworkers, friends, and kids about this.

This app almost makes me regret using h and r block to begin with.. I was so excited to go with h and r block this year since they got me a hell of a lot more money than my other tax service. However I absolutely hate this app! When I open the app it takes several minutes of the spinning wheel before it will actually let me into the home screen to log in and that’s frustrating when all I want to see is the status of my returns. Then once I finally get in if it is at night after about 8ish or so it will do the Face ID and act like it’s going to log in but it just goes back into the login with the Face ID and it keeps doing that and won’t let me in at all but if I try and log in after I wake up in the morning it works just fine. It’s almost like they have something set where you can’t use the app between certain times. But I can use Face ID just fine on any other app at that time and have never had that issue ever so I highly doubt it is Face ID. Plus I’ve had both of these issues regardless of if I’m using WiFi or cellular so that tells me the app is the issue. I’m highly disappointed with this app.

The software works, don’t pay for “expert support”. The software works to do your taxes. Just like TaxAct, TurboTax, etc. Let’s not fool ourselves: it’s literally inputting numbers from documents and hitting enter. Good news is my numbers match on all three; I use all three to triple check that everything lines up since my tax situation is a bit more complicated as I have to file in three states, then submitted with HRBlock since they’re a reputable name. So, step one, completing the taxes works; but again, of course it does. It’s math. But I paid for the “have a tax expert review your taxes” as again I’m neurotic and just wanted that piece of mind. I had two questions: one a bit complicated due to the state issue and the other was very basic. Both times I emailed my “advisor” through the app and both times waited three full days for a response. Neither got a response until I sent a follow up, and that was the first one. I’m on day 3.5 of the second, without any reply. It’s tax season, you’re busy. I get it. But Tax people are literally the example of seasonal work. You know you’ll be busy in late March, early May. So plan for it. OR, let me know my questions will take several days to get a response so I can go elsewhere. All that said, if your tax situation is simple, or you think there’s zero chance you’ll actually need advice, it’s… meh. If you think you’ll need any help at all, I’d advise against it.

Have they even use their app?. It can be an irritating experience using their app(s). First there’s two different apps they offer, featuring basically the same exact thing; HRB TaxPrep and MyBlock. If you sign into one it’ll log you out the other, or send you to the other app to make you resign in. Sign ins with Face ID is useless because it doesn’t activate until you manually sign in by going on a browser on MyBlock. Messaging on the app is just pointless because you can’t even see the messages you’re typing when your keyboard blocks it from the second line of the message box. There’s just basic things they’ve completely looked over as if they’ve never used their own app and just slapped it together just to have more apps.

Never use this company. This is the most on organized company that I have ever dealt with. Especially if you have their emerald card it was one of the worst decisions in my life to even get it no one can help you with customer service and if you lose your card in order it it takes two weeks to get a new one but that’s even if they send you out a new one because I’ve been waiting on mine for two months now and every time I call them they say they have no record of me ordering a new one when it says that I’ve ordered several on the app so the money that I have on that card which is over $1000 it’s just useless and I can’t talk to anyone to figure out how to get it and this is their regular practices of business to do this to their customers this is just sad stay away from this company

Concept is poorly executed. It’s supposed to be an upgrade to the website version with easy to access your documents and request assistance quickly with a simple layout. However, it keeps freezing. Clicked over a dozen times to look at my tax documents and it actually timed out or made me sign in again. Tax pro is incompetent. Decided to redo my state taxes even though I already received online assistance. As active duty military I do not pay NYS taxes as long as I don’t reside in the state. Tax pro undid all of that and taxes my income for NYS which i will receive 1400 less now. Called the hotline to remove my tax pro so I can file again. Transferred 8 times in over an hour. Kept switching departments until I gave up. I will not allow myself to be ripped off for $1400 plus fees to file because H&R Block can’t fix it’s app so I can complain and reject my return or fox issues at the call center.

Pathetic Service and Policies. I have been filing my taxes with H&R for so many years and you will be satisfied until you get into an issue. My taxes got rejected by IRS for some reason and the customer services representative was not able to identify what the issue is and was not even knowledgeable enough to understand some basic tax terms. I paid ~100 for the Deluxe service and the response I got from the representative and his Supervisor that since the tax got rejected by IRS you need to print the taxes and sent to IRS by mail and wait for the office to open post Covid issue is resolved. Per their policy a refund cannot be issued since it is the problem from IRS end and I have used their service to submit the taxes. No matter whether IRS approves it or not if you use their service you will be charged and no support from their end to resolve the issue. Tax filing services like Credit Karma gives better platform than this and is totally FREE to file taxes. #H&RPATHETICSERVICE

Terrible company. Both the app and the website refused to let me even start my taxes. After being on hold for over an hour the phone representative, while polite and somewhat professional, was completely unable to help me. I have been doing my taxes with them for the last 5 years and she told me that my account was in a status that would not let me do anything at all and that I needed to create a new account with a different email address and then see how it goes. When I finally figured out how to get started on my own the app and website constantly tell me that there are items that I need to check off but when I click them it just takes me to a blank page. At this point I am going to have to go in to one of their physical locations just to see if my taxes have even been started and finish them there, while paying their ridiculous fees. I will never do business with them again. As soon as my taxes have been completed for this year I am going to use someone local that is not part of this terrible company that has been lobbying the government for decades to prevent us from doing our taxes like any other first world country. Seriously, I never will use them again for the rest of my life

Complex. This app is not for the faint. if You can not set it up correctly the first time it will cause errors with any additional attempts. Once you do get it set up unfortunately you cannot close out the other attempts. This will make it highly improbable that you will be able to see any information. Unfortunately when you call the number given due to not being able to securely reach your tax pro they are of no assistance. The only information the person gave me was it was due to multiple accounts. So I still set unable to do anything due to the fact I could not get it set up the first time. I am not a tech geek but I do understand and have some computer knowledge. With that this app still was not an easy sell for an older person.

They have done the best for me. I have been using H & R block for 6 years now have never used anyone else my taxes were done so fast this year it didn’t take as long as waiting at the doctors office I was in an out an my federal an state was excepted by the irs by the time I got home that same night I also got an advance loaded onto my card I had the biggest return I’ve had yet this year I have always liked how it goes on my emerald card so there’s no waiting for a check to come in the mail I constantly get updates which I also love so I’m always in the know with how things are processing an I get text alerts every time money is added or removed from my card an it show the remaining balance in the text message so I know exactly how much I have at all times which is a great piece of mind I will always go to H & R block for my taxes they have never done me wrong

Issues with adding taxes paid to another state. For the third year in a row the application and also web based filing seems to glitch when adding taxes paid to another state. For instance I work in one state and live in another state.I first filed my income as a nonresident for the state that I work in. Then as I am filing for the state that I live in and I go to add my taxes paid to the other state I fill in the info and it won’t stick. I press “next” And on the list of taxes I paid to other states the state I added is not listed and so I continue in a loop of adding it but it won’t keep the info. The problem usually fixes itself after like a week but it takes like 50 attempts and a ton of patience it is extremely inconvenient and frustrating.

Worst service ever. I can’t believe this has a 4+ star rating. This application is the worst. And the H&R Block customer service system is terrible. I’ve just waited on the phone 3 different times for an hour each time. First time the call dropped after talking to someone (no call back), second call dropped after an hour of waiting, 3rd call sent me to the wrong department and I got forwarded just to be on hold for another hour. Never got through to talk to someone. The online chat button doesn’t show up anywhere. This is all after I did my return just to have the tax pro review and delete information and now she won’t send my original file and she can’t add the information back and I can only approve the document or send back for changes. I’ve been charged $134 for all this headache and I can’t get a hold of anyone to reset my account or refund my money. Never using H&R Block again!

Another embarrassment for this company. So, in addition to having my taxes screwed up two years in a row, I now can’t even get my taxes done for this year, because this lousy app doesn’t work. I’ve been trying for nearly a week to upload documents, and enter the information required of me, to no avail. This is very likely my last year using H&R Block there’s way too many other companies out there, that are more affordable and make it way easier to do your taxes, then this antiquated,Over priced “service and quote that you provided. H&R Block needs to get into the 21st-century, or it needs to go away. This is outrageous. Every single year it’s a new problem. I have not had a year in the last five where there wasn’t a significant, major issue with filing my taxes with H&R Block. And now the app doesn’t even work. Why have an app, if it isn’t going to work properly? Absolutely outrageous.

Crappy service/ Crappy Communication. Went through the process of this app and selected to have a tax pro help, I selected the option of paying with my refund, got a conformation that my taxes were being prepared. and said I would receive an email. I did receive an email saying my taxes where complete, but I noticed the email was from another employee of hr so I called the office listed in the email and they couldn’t find me in the system when I called costumer service they said I wasn’t assigned and said I had to go through steps I already done after an hour of trying to explain that I completed that and gave the names of the 2 tax preparers is when costumer service saw still no answer on how I have no tax preparer but my taxes are completed with them... horrible communication and stupid.

Extremely inconvenient & time wasting experience. I’ve filed taxes with H&R Block every year but this year you guys have officially lost me as a customer. Your tax pro service is absolutely terrible. I have been trying to e-file my taxes for weeks! with no success at all! My tax pro person has had to re upload my return multiple times because every time I sign it, she does not receive my signature & claims “we’re still waiting on your final approval” Although I got an email confirmation for my signature every single time. At some point she just stopped responding to me which went on for about a week until I called H&R Block customer service for her to finally get back to me! I finally decided to stop wasting my time with you guys & I went to TurboTax who were able to get it done in less than an hour! Goodbye H&R Block. You’ve lost me as a customer.

This is my first review. I never wright reviews but this is so bad it needs one. Run away! This software is awful! When using face recognition it stays in a song in loop, I fixed that by turning it off. Now I’m over a week in and still can’t get my taxes sent out. My wife’s social security number was wrong so I reached out to the person filing my taxes that I paid extra for. He told me he would fix instead it as sent in and denied. I reached out again he apologized, I sent him the right number and he said he would fix it. The problem is the link he sent me takes me to a screen telling me my return was rejected and to contact my tax expert. I took a screenshot and sent to him so he sent me another link and this time it worked. The problem this time is he didn’t change the social security number. So I rejected it and sent a message. I once again got a message saying my taxes are ready to review. I clicked on the link and once again it took to a contact my tax expert. Again I took a screenshot and sent it to him, again he sent me another link and this time it worked. Then I started looking everything over and realized HE STILL HADN’T CHANGED MY WIFES SOCIAL SECURITY NUMBER. I messaged him again, he again apologized and said he would fix it. Then he once again sent me a broken link that takes me back to a screen showing my return has been rejected. I’m now waiting for him to respond back to me…. This is a nightmare…. The positive reviews have to be fake. At the very least this software is junk but combined with poor service makes this is a nightmare.

Waste. Of. Time.. First off I couldn’t upload pictures of my W-2s due to whatever crazy method THAT was. No biggie- I’ll press on. Now I understand that I am an imbecile when it comes to tax work- however last year using TurboTax I felt confident in what I was doing. I was looking for another option and the example pictures look easy to follow. However, once filing, it’s like whiplash. I’m making good head way and then it smacks me with “Oh pay now to go further” so I agree cause, whatever I’ve made it this far and I’m frustrated. It’s 49 bucks and I do have questions anyways so sure. Then it takes me down another confusing rabbit hole and I have no idea what I’m doing anymore. So I’m looking around for a way to get help in the app , a chat bubble, a “?” , a help option - nothing.. even after agreeing to payment. Also the “learn more” buttons next to each new item - not a single one worked. I had a pretty low bar and this was way under. I don’t usually care enough to leave reviews but seriously. Waste. Of. Time.

Dropped the ball 2020. Terrible customer service I received. I started off doing my own taxes through the self service version online. I used the self employed package for a fee. Before I could finish up, I was advised to have a tax preparer look it over for more money. From the way it was worded, it made me feel like I had no choice but to buy this extra service that I was sure I didn’t need. The tax preparer looked over my taxes and after her making a few guesses on things that l already figured out, she goes on to send me a return she guessed up that was $3000 less than the amount I got. She titled the email “I finished your return and saved you from filing a incorrect return” I couldn’t believe it. As a tax preparer her job was to get me every possible deduction I could get and she failed to do so. I have children and she completely left out the EIC credits. It was unbelievable!!! I emailed her back saying I went with another tax service and she responded with “do what’s best for you” She didn’t even offer to fix her mistakes!! I went with turbo tax this year with no issues at all and it really was unfortunate because I use H&R Block every year. That tax preparer needs to be retrained and the self employment version of H&R Block should really be less pushy about adding on more services.

Poor customer service. I brought my personal and business taxes to the Casselberry, Florida location. They couldn’t not finish them on time, after finishing the project I hired them to do. Which they did fix. I paid the manager to extend my taxes, but the manager unbeknownst to made a mistake and ONLY filed the personal extension. Why would a manager do that? She was told to do both!! Several times, but she was in a hurry to go to Miami to visit family. Couple months later I get a $1200 fine! For not extending the business taxes. I contact the store, and the manger would not even call me. Made a subordinate call me and said it was a he said she said situation. The original manager who made the mistake has been let go since. Hire a true tax profession, an accountant with a degree. Not this company. I will never use them again.

Emerald card was a bigger step than they could handle. I have had an emerald card since 2019 and honestly it is my worst debit card, since there is no or no atm for this card and you have to pay fees everywhere to use you own card, of course there could be this one ATM 100 miles away that could work with this card. Ever since last year this guys changed their bank for the cards and the old cards got expired on their own; now they haven’t sent me a new card so I can use my account, after spending an hour on the phone with H&R they said that they can make me a new account but they can’t move my own money to it. So now I have a account with H&R with all my cash and they won’t let me access it, funny part is they can’t even access it themselves. That is why I don’t recommend HR emerald card to anyone, simply there is gonna be a lot of headache and they are going to take your money away from you and put in a expired bank account and not be able to fix it for you. Side note: I made 3 phone calls each one of these calls had 1+hour wait on the phone and there is no physical branch, if you go to an office they will encourage you to call them, because they don’t even know what they are doing.

APP has stopped working. As we get closer to the time we file our taxes I’ve been attempting to log onto my account so I can be prepared to file as soon as I get my taxes. But anytime over the last 5-6 months that I attempt to open the App it will briefly load showing the Green H&R image. That image quickly disappears and leaves a blank white screen. The app never crashes or closes after this point but will just sit on a blank screen. I’ve deleted and reinstalled the app, completely closed and reopened, cleared all cache’s and anything else I can think of. But the app will not completely load up. Really hoping there’s a fix. I’ve done my taxes for the last several years at H&R Block without any issues. Would hate to have to switch up companies/businesses because of this.

Misleading, bait and switch.. I have used HR Block for a couple years now because I can file for free and have no issues until now. I complete the process and go to file but it won’t let me efile unless I now upgrade to their deluxe package because of some savings credit. After speaking to someone from sustainer service they say there is no way to remove it because they claim this is some this the IRS requires. So if it is something the IRS requires then I shouldn’t have to pay. My fiancée uses HR Block to file for free and she makes more than I do and she wasn’t prompted with this credit. So someone who made little enough last year to qualify for this credit has to pay to file while someone who made significantly more still files for free. This is wrong and unacceptable. I will not be using them again. I used credit karma and got the same refund amount as what HR Block was showing.

Awesome service. When I got a tax preparer to do my taxes back in 96 and was audited and I had to do the leg work to prove I didn’t owe I was mad I needed to go with a service that worked for me, I tired Jackson Hewitt as they were knowledgeable in my opinion but than went with H and R Block because they informed me of all the new tax laws and things I could or couldn’t claim and some would say the fees are crazy but for peace of mind knowing they will represent you when things go wrong is worth the price. I need a professional working on my behalf I want to be able to say here are all my documents and the rest happens magically so to speak 😃😃😃😊😊😊😊

DO NOT USE H&R BLOCK. Where do I start? I typically just do my return myself using the Federal and State edition but because we had an inherited IRA included in our return this year, I was forced to add the Tax Pro Review. Annoying, especially since I’m a CPA myself but whatever. I pay for the product, the return gets finalized and sent to the IRS and the state. The next day, I go into my account to get a copy of my return so that I can do my local taxes. It’s locked with an error message stating that I never paid. Appears to be some sort of a system glitch. Long story short, I’m now on my 3rd call with customer service (currently clocking in at 1:51:43 on call duration, for this call, which doesn’t include the 51 minutes I spent on the phone earlier this week) and my 10th is customer service rep (again, just today, total this week is probably 20ish), none of whom can fix my issue. Will I ever get my tax return? Not sure. Will I ever use H&R Block again or ever recommend it to anyone ever again? Absolutely NOT.

H&R BLOCK can’t make an app that doesn’t crash every time!. It’s absurd that a company this size isn’t able to make a reliable app. Even with all the bells and whistles the app crashes every time I’m about to complete a single process. Seriously it’s a joke they have a app that allows me to hear a snake fart in Egypt but when it comes to your taxes and it has a MasterCard stamp God Forbid it completes a task. People have been putting up complaints for months and nothing is done to fix the bugs. Every time I need to prove my identity by taking a picture of my license it crashes before it loads. Don’t worry if you need worthless information about the accountant that did your taxes this app has all that information. H&R BLOCK is one of the better tax companies but come on how many reviews, how many phone calls have to made before your tech team fixes the app? If it can’t be done make your website able to do the things we all signed up for. No one needs another app, especially a useless one.

Approve and file. The app was ok until I tried filling with the help of a pro. I wanted to try the new way of filling online with a tax pro, so I didn’t have to have my children with me sitting for so long at the office. I have not been able to access my return to view or approve it. I have messaged the pro back several times stating that I am unable to access the return anymore. I can not see anything, there is no link, no one seems to be able to help, not even the number for technical assistance that is provided, no one was able to figure out the problem. I don’t know if it’s the app or the tax pro that is dropping the ball, but it is so inconvenient. I am going to just go back to the office in person to file.

Can’t enter Spouse’s W-2 data, and other problems. This was my 1st time using H&R Block, having used another app service for many years prior to this. After entering my W-2 info, there was no way to enter my spouse’s W-2 info, even though I specified a joint tax return. Tried to do the same on their website instead of this app. It was even worse. When presented with the option to enter the data myself or use the option to use their tax service, I chose the option to do it myself, but after pressing the Continue button or whatever it said to continue, the screen just froze. Even had the browser option to block pop-ups turned off. Strangely (out of curiosity) when I chose the 2nd option to use their tax service to assist me, there was no continuation problem. So very frustrating and I expected better from H&R Block.

I will never use this app again. I have used H&R Block app to file myself for years. This year it imported my filing status wrong and I didn’t notice until I was at the “finish up” page. So I needed to go back and change it even though the app was telling my stuff looked perfect and ready to file! But I couldn’t get back there, only go forward. So I called customer service. The lady was walking me through the change. Got me back to the beginning of my federal taxes and told me to change my answer from no to yes on the question “can anyone else claim YOU as a dependent”. I told her I wasn’t changing that answer. No one else can claim me. After refusing several times, she convinced me they were asking about my daughter and not me. So I changed it. It immediately increased the amount I owe by $500. I told the CSR that and she insisted she was right and to keep going. Guess what? She was wrong. Then she couldn’t get me back to where I could change it again. What??? I hung up and called back 4 times. No one, not even a supervisor could get me back to the beginning again. And the supervisor put me on mute (background noise disappeared, call still connected, no “hold” music, and no response from supervisor for 10 minutes). At that point, I logged out and went to Turbo Tax where I went from owing money to a very small refund. Never again H&R. But you don’t care. You have thousands of other filers! PS when I googled where to file a complaint, it gave me the number of the call center I had just called 5 times. I didn’t bother. Surely they would have screwed that up too.

Liars with Horrible Service. Do NOT use the My Block App! I transferred money to my ePocket, money that I am supposed to have access to when needed. That is a LIE! Instead my screen does NOT show the ePocket icon and when I try to access it I get a blank gray screen. I have contacted the online Emerald Card tech support people and have been lied to, given the transfer from line to line run around, and have been hung up on numerous times. I have been told numerous times that I would receive an email. Then told a call or an email and I have received neither. I have had numerous people give me reference numbers that do NOT appear in the system when I call back and give the numbers. I want the money that I have transferred into the ePocket account! I have been trying to gain access to it for almost 3 weeks now! This is ridiculous and no one should have to go through this! Please do NOT make the same mistake that I have made in trusting this app as I have done.

Most unintuitive app ever & no customer service. I loathe this app. The concept is awesome. However the app freezes up constantly which totally undoes any convenience of having the app in the first place. So I’ve had to upload in batches of 1-2 docs at first. Then after awhile even ONE document didn’t work. Just freezing, crashing, freezing, crashing … ad nauseum. To add insult to unjury, once you upload a doc it becomes H&R Block’s property forever apparently. You can’t even VIEW what you uploaded in the app. This is creepy for one, but on a logistical point its horrendous combined with the small batches the app can only handle apparently.. like I can’t even see what I uploaded already. How short sighted and lame is this! Every point A to B process within the app is unnecessarily cumbersome and annoying. At this point it would be more convenient if I did it all by hand. I mean, I guess we can’t really expect a 4 star meal from the McDonalds drive thru of tax prep, but they definitely have enough money to make their app WORK at the very least. I’ve contacted H&R Block by email and via 3 different social media accounts explaining my situation and asking for help. Their response? Tumbleweeds blowing across a desert plain. Meaning nothing. Nada. Zip. Zilch. Seriously, it’s Fricken unbelievable. At the end of the day, taking my taxes to an actual tax accountant isn’t more than $30-$40 more expensive. They actually help, do a lot of the heavy lifting, and I always get a WAY better refund too. Sadly I’m going back to them as I see no reason to stay with HRB now

Some Days it’s GREAT & OTHERS WELL???. Been an Emerald card holder as long as they’ve existed I believe! Even though I started doing my own taxes over 10 yrs ago! When the App first became available it was OK and with time has gotten better. It’s nice to be able to TAP FOR BALANCE, but once you sign in getting back to that isn’t always easy! That’s if your able to sign in! Don’t want to curse myself by writing it, but thankfully since I change my password AGAIN 2 weeks ago I haven’t had trouble signing in! Previous to that I had to make a new password EVERY-TIME I tried to log in! To the point I stopped using the App whenever is needed to check my balance or see my statement! Called the toll free number and sat and listened to them! Wish there was an App JUST FOR EMERALD CARD holders aside from H&R Block.

Bunch of Careless Unprofessionals. If you are on any international visa working in USA, DO NOT use this website. For starters, they will not ask your current status. You have to do your own research, and tell them the type of tax that needs to be filed. What is the use of using this service if you have to do your own research work? Furthermore, I repeatedly raised concerns on my tax type before filing it. They assured me that they are doing as per the requirements. When literally raised the concern that they made the mistake, I was told that it’s not a mistake and all things will correctly show once I file. When I signed it and filed it all, it was still wrong! I would rather use different service and would definitely recommend my friends NOT to use this service. Especially if they are non-immigrants.

Not what I expected. So for several years now I have done my own taxes and used turbo tax and was happy with turbo tax. However this year I found myself in a lil different situation and circumstances as this past year I changed jobs and this was also the first year that I had an job that had an slow period during the winter. So I was strapped for cash and saw a an ad on the internet that H&R Block offered and refund advance and decided because of that I would give them a try. Not all is bad as my return did double in amount but when advertised and I switched for that one reason, I expect them to live up to what they advertised. So I started filling out my taxes and the advertisement said at the end of my tax preparation I would be able to fill out for the return advance so I finish filling out my taxes and then filed but was never asked if I wanted to try for the advance. So the next day I called to see why which they couldn’t give an explanation and even thought I opted to have my return put on their Emerald card they couldn’t change anything which also meant I couldn’t apply for the refund advance. Even though they own the financial company that actually give the advances and I had it put on one of their cards which completely baffled me. Why couldn’t they just let me get the loan and take the money out if an account they own. So needless to say this will be my first and last year using H&R Block.

Ghosting, Glitching, Garbage. Messaged to get help understanding what taxes were going to look like in October and got no response. Followed up and still nothing. Guess I will try and figure things out myself? It is January and I need help getting quarterly filings done that I never got responses on from the beginning of the quarter. It takes several weeks to get someone on the phone. Messaging through the app is trash because I get logged out every time I stop looking at the screen so no notifications come through at all. It would be a bigger deal if people actually responded to my messages but they do not. Once I got connected ti a live person they were cheery and helpful but obviously several months late so that meant fees for me because the government doesn’t consider it their problem that H&R Block was ghosting me. I submitted all the documents that were asked for within less than 1 week of the on the phone conversation and it has been back to ghosting me when I ask for follow ups or clarifications. I still never got that quarterly filing thing in on time or through H&R Block at all. I come here because I get real people helping me with taxes. The last 2 years were great but this year has been such a horrible experience I will not be coming back. Sure it has been the most complicated tax year for me yet, but it is literally you alls job and I am happy to pay whatever the cost to get my taxes done, but I will never be happy with a total no show from the tax expert when I need them most. Nobody responds to the online messages after weeks even if you follow up within days multiple times. You will be better off doing the taxes yourself than tossing your documents into this online void for literally nobody to look at it for months in the middle of tax season. I understand it is a busy time but it is also your job to do the taxes so either do them or tell me you are swamped and I need to find help elsewhere. What you cannot and should not do but did definitely do is tell me you will do my taxes in the end of January then ghost me for 2 months. Worst experience ever.

Should be called Tax Block. Doing tax is stressful enough and this app just adds more stress to it. I could give it 0 star if I could buy 1 star just so it can be improved! I am buying the Tax Pro Review this year and I have to say the experience of using this app just adds more and more stress. First of all, there is some integration problem with this app. I sent my documents to my Tax pro a month ago and she kept asking me to send the files to her. It turns out that the files I sent were not shown in her portal and she has to contact IT to retrieve the files. My tax could have been done way earlier but now I am stressing out to catch the deadline because of the bug of this app! Second of all, the user interface is not friendly at all. Both on the web version as well as this app. I am an iPhone user. When I tried to message the tax pro, I couldn’t see what I was typing because the keyboard is taking space of the screen and the text box is literally completely blocked by it. HR Block is such a big company and has earned so much profit from so many people. Why can’t you spend some money to hire a UI/UX designer to review your buggy app? Please! As for the web version, I can’t even get started. It is not a good UI and UX especially when I am trying to work with the tax pro. Lastly, it is such a waste of time and money to hire a tax pro. If you want to hire one, go to HR block store. It is way faster and less stressful. HR block should also train tour stuff to use the online Tax pro service to avoid further confusion on top of this app!

Can’t escape the bugs. I came to the app hoping to avoid a bug preventing me from filing my taxes and was met with another bug. The mobile bug: mobile not prep not implemented, but pressing the continue taxes online doesn’t do anything. No error message, permissions check, nothing. The web bug from an email I sent but have not heard a response from: This issue concerns a black hole in the web app software (running on latest Chrome) that prevents me from filing my taxes. I clicked on "Learn more" of the Roth IRA contributions deduction list item. It noted this feature was not ready yet and marked it to be revisited. A card with this "revisit" action button was added to my deductions list. I realized it didn't apply, and wanted to remove it. I couldn't. I tried to ignore the issue and file my taxes. Ultimately, I was redirected to fix this issue. The "fix this issue" info told me I could delete it if it was irrelevant, which I could not as the "delete" action button was not provided on this deduction card, although it was included on every other deduction card. This is a straightforward bug that the engineering team must address (add the "delete" action button to the deduction card), but the Customer support representative (Jen from Georgia) showed no interest in conveying this information or helping me. Her most helpful advice was to try deleting everything and starting over. She would not provide me with a case ID or any other record of the discussion. I arrived at this email by reading the reviews of the mobile app on the app store.

The best of the best. I have been going through H&RBLOCK for 27 years now we’ll 1 year I decided to go to Jackson Hewitt well I didn’t think it sounded right so I went to H&RBLOCK to have them check it over well I was being ripped off by $3,000 that’s a lot of money that Jackson Hewitt was ripping me off on. So H&RBLOCK helped me on what to do to stop the filing process through Jackson Hewitt which I still had to pay the fees but that was better then losing out on so much more. I ended up having H&RBLOCK file for me and I got my $3,000 more then what I was. I will never doubt H&RBLOCK again. And to this day I get the best service and help from them as I did when I first started going there. Everyone is so nice and patient that u feel so comfortable at even if u have to wait a long period time they always are making sure u are doing ok or need anything.H&RBLOCK I thank u keep doing what u do your the best can’t get no better thank u to the H&RBLOCK in Town & Country Mishawaka Indiana

Service okay app trash. I had to file 2 years late because of another outside CPA failed to do their job so I took my return needs to HR Block. First time using them. They took a month to match me to an agent which is fine it’s off season and she was great the issue is with the app and online site. I had to sign to file but when you agree to “docusign” it takes you to a form you have to download and sign then upload back to the agent. I don’t know how they thought that was supposed to worn on the iPhone but it doesn’t it shows the document and then doesn’t have a download button so it can imported into any other app or even a share button to import into any other app. There was no back button so I had to force close the app and when I reopen it it’s asking for another payment before I can try to get the documents again. I tried on a computer and the same thing. It wants a payment to see the documents you’re supposed to sign. Besides them asking for payment again after giving me the receipt the first time docusign is supposed to be a lot easier. On the PC they give two signing options that lead you to the same file to download. And to top off the frustration I have to sign into the app every time I open it and it won’t save the password into apple passwords and when I try to view my account to see if there is a Face ID option the page never loads. I’ll try another service next year just because of the horrible experience with the app and website.

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NEVER USE THIS TAX COMPANY. Went through this company once. NEVER AGAIN. After getting a very low tax return from H&R I decided the next tax year I would get an estimate from them. Their estimate was $300 using free services with no fees. I was horrendously disappointed and blown away, I decided to go through a REAL and RELIABLE tax company the same day and got an estimate and return of $1290 using free services with no fees. H&R is a shammm do not file taxes through them they will blind sight you and rob you without your knowledge even while using free services. Your return will not be the full amount you’re entitled to when using H&r. If I could make the 1 star rating less I would. Not to Mention the login issues around the whole app. Overall complete trash and is my “block” to getting a full return.

Attn: Devs. The app & website has a bug.. I need to go in and fix my state return but when I am taken to the “start file” page, all of the links on the page are dead with exception of the “start file” button. However, it only seems to refresh the page when clicked. Therefore I am unable to fix my return. I ran into the same issue on the website as well. I will say the navigation of the app has been easy so far. And filing my federal return was a breeze. Once the bug is fixed, I’d fully recommend H&R Block.

Just file on the free IRS website. It’s not even worth it. The lack on communication is atrocious. A woman called me telling me I need to read the app messages for communication so I did, didn’t get responses back. after a few days I called them, get a man who basically wanted me to stay quite and just say yes. Got a VERY rude response when I said “thank you so much”; was scheduled and appointment to speak with another tax representative between 11:15 and 11:30 Didn’t even get a call till 2 hours later. At that point I filed myself on FREETAXUSA. It took less time to use that site than the week I’ve been trying to deal with H&R Block. Plus the 435$ fee for them to file? INSANE.

Issues Fixed-Thanks Guys.. Thanks for the help. Though, I could’ve really used it last week. But, everything is good as far as I can tell. I haven’t tried to text for balance yet, I know that’s not this app’s dev’s responsibility, but I tend to think the problem I had would be tied to it if I was needing to update my info. Which, that’s all done, everything is fine and the letter I received was quite polite and right on the money.

“Looks like we’re unable to connect.”. When I open the app, that’s the message it gives me. “Make sure you’re connected to the internet and try again.” This message appears when I’m connected to WiFi, and also when I’m using my cellular data off of WiFi. Very disappointed in the app, but I love H&R Block! Also, I read through some of the reviews and it’s pretty crazy that people aren’t using safari... or a computer... H&R Block is not ONLY an app. Hopefully this issue, along with many other I am seeing can be resolved shortly!

The worst. H&R Block. This company is a pure rip off. I have never dealt with so many unprofessional people in my life who have no idea what they’re doing. I went to school for accounting and when I go to have my taxes done I got it for the RAL which they told me I was approved for but then when I was all said and done and I had paid them 600 bucks to get that loan. I wasn’t approved imagine that was a scam. I could’ve done my taxes, faster and more efficiently without H&R Block. The app also stinks it’s always down it never works you have to login and then you have to login again and didn’t have to login a third time and they have to send your password, this is a joke. I can’t even understand why they’re in business I will never ever use them again.

App Constantly Failing/Glitching. My low rating is not for HR Block services, just a bad phone app. In the two days I’ve had the app, this app has crashed at least 3 times, completely closing out the app. In addition....I have had MUCHO trouble getting the messages in the little inbox/outbox to send. One message that it sent literally took out ever single space and piece of punctuation, sending a very odd looking, grammatically challenged first message to my tax consultant, which I was not happy about. First impressions matter! Skip the trouble and just do this through the HR Block website- works much better and I can’t take the frustration anymore.

I miss the days when this app used to work.. I keep getting a "502 Bad Gateway" error when I try to sign into the app. Deleted and reinstalled it and still getting the error. This app was somewhat functional a few years ago, and it seems to be getting worse with each update. I haven't been able to "tap for balance" for weeks. It's not like H&R Block is some new start-up company just getting off the ground. It's embarrassing that this app was miles better in 2013 than it is in 2022. Please listen to your customers and fix these issues.

Very easy to use.. Very good experience with this app and the people you work with. There was a mistake on my account number but they corrected it before the money was released. After everything was excepted. It took 10 days to get my refund. Also they took payment from my refund, which was more convenient. Highly recommend My Block.

Extremely buggy and poor customer service. This rating is both for the app and H&R Block as a whole. I’ve done my taxes myself for years, but this year I decided to use a tax “professional” because I had a more complicated return. I definitely bought the audit protection because this is the most unsure I’ve ever been about my taxes being correct. It was impossible to schedule appointments, and I’m not even sure half the tax “professionals” knew how to work a computer. The app itself is extremely buggy and unresponsive at times. Buttons don’t work, can’t log in, the app is down. I’ll be very happy when I return to using Turbo Tax next year.

Check to Card. Is anyone else experiencing the problem where the app crashes while trying to use check to card ? It first ask that it can’t verity my identity when my hole account is in my identity Which confuses me as is and then I contacted emerald card about this issue they sent my to Ingo I guess it powered thru them nobody seems to be able to solve this problem so I’m guessing it’s a bug thru the app needs a update please

Scam. I’ve used H&R Block to file my taxes for several years, but this year when I qualified for a saver’s credit they said I had to upgrade my service to claim it. I clicked through the prompts and it turns out their “service” would cost more than the credit is worth. However, there is no way to downgrade your account back to free on your own; you have to call the customer service line. On top of that, that particular credit is supposed to be for low- to moderate-incomes, so basically they’re exploiting people who need the money the most. I am absolutely disgusted by the lack of ethics and user friendliness and will now never use H&R Block ever again.

scammers. please watch your statements. this company use to be great at a time. i checked today when my phone was supposed to be turned off and actually gained access to the statement i suspected all along. i was skimmed lots of money and a cover up was made on the app rather by hack or just my account and some company hacking?? Today i saw transactions i never saw before as a compulsive person as i am. i was never refunded any money as it before. the numbers dont even add right so watch these folks trick you a little with no intensions of getting caught. they hung the phone up on me 4 times and no one seems to speak language of country in. watch every penny that you have

This app is a SCAM!!. Do NOT use this app to file your tax return. Not only will they steal your money, but it barely even works. It’s extremely buggy. I’ve had to start over on my tax return four times now. When I try to upload a picture of my tax document, it sends me a link to a sketchy website that doesn’t even work. I had to enter it all manually, which took a while, and after all that effort it crashed and made me start over again. I will not be using this app in the future. It is absolutely useless, and is scamming people. They claimed that I owed over $200 in taxes when I know for a fact that I didn’t owe anything. They just stole my money. I will NEVER be using this app again.

Had to download just to be denied. Been doing my taxes with this company for years, it’s wild to me they advertise that you can get a $1300 advance on next year’s taxes then denied me! First they couldn’t get my kids’ last name right with my ID in front of them last year, then make me download this useless app, give all my information(AGAIN?!) instead of bothering to find my previous filings, WASTE MY VALUABLE TIME while I’m trying to get late bills paid! Like duh my credit is bad why would I pull from my refund if I was financially stable, what an absolute middle finger to a regular customer(one you’ve LOST btw) even though you’re guaranteed to get the money back when I file. UNBELIEVABLE.

Do NOT get the Emerald Card. This app is a piece of ... its useless in better words. As the stimulus checks were sent out, my stimulus check went to an emerald card that’s expired. One would think it should be easy to simply get a replacement, however, I have been trying for 3 days straight now. The bank won’t answer the phone, there’s no way to request a new card in the app (useless), and all offices are saying that they are not accepting walk ins and I have to call the bank. The bank doesn’t even allow you to hold, it simply says the call volume is high and hangs up. How am I ever going to get this problem resolved?!? There’s no email or anything on the app or the site. I AM EXTREMELY FRUSTRATED WITH H&R BLOCK !!!

Don’t waste your time or money. After spending hours doing my taxes myself, the app pretty much forced me to pay money for my taxes to be reviewed by a ”pro.” I have been going back and forth with the “tax expert” for almost a month. He keeps sending me a document to sign with incorrect information after I’ve repeatedly given him the information needed to fill out the form. I am unable to file my taxes through the app without the preparer now. I contacted their customer support and they are offering no remediation. They suggested I spend more money and visit one of their tax representative in office. With tax day approaching, my husband and I are looking elsewhere to file our taxes. 0 stars

Good before, but 2022 …. In the past I found this app fairly easy to use, but this year, on my iPad, it was a nightmare. Doing taxes is a nightmare in itself, but no need to have the app contribute to the difficulty. It told me to press buttons that weren’t there. I fixed the issues, or tried, that it told me to, but they didn’t go away until after multiple attempts. I’m not confident I got it all right, since the app’s directions didn’t always conform to reality. I’ll give it one more chance next year, but if the experience starts out promising to be a repeat of this year’s, I’ll switch to something else fast.

Identify verification. This is my first time trying to use the H&R Block self file and decided to make the switch from using turbo tax and figured I’d give H&R Block a chance after seeing their advertisement. I’m able to put in all my information for state and federal just fine but when it gets to the part where I have to put in my bank account information and things like that I cannot continue and it continually pops up with a message saying that their program is having a problem and for several days now I cannot continue to the next page.

Login issues. The app itself is fine but every time I leave the app and have to log in again there’s always a issue with the password. EVERY. SINGLE. TIME. I’ve had to change my password at least 50 times now cause it never seems to remember it. I used a few complicated passwords at first since it’s an important account but now I just use extremely simple ones that I know I can’t forget. Each time the password was saved to my phone and each time I still had problems logging in. It’s getting to the point where I’d rather not have the account at all for security’s sake

Glitchy app. This app is so glitchy. It makes me sign in every 45 seconds if I am moving around the app to different screens. The app will also 2FA every time it makes me sign back in during the same session, which is also super frustrating. I went to the accuracy page and now I that have gone too far and I want to go back to the beginning of my return to double check items, it’s impossible to get there… I have to either switch to a desktop or the website browser instead. This happened to me last year too and I end up delaying filing because I get annoyed. I am about to ditch HR Block after loyally using it for years and see if TurboTax’s app has a smother experience.

I Highly Recommend. I have been with Turbo Tax since 2014, but they became so greedy and deceitful the last two years. I didn’t receive my full federal refund for 23, 24 due to some tech problems they had; this year they required extra $200, besides their expensive fees, so their “expert” reviews my health insurance information. I abandoned them and turned to H&R. I hope I will not be disappointed.

Such a hassle. So when adding one of the last forms I needed the app decides to pop up an option to upgrade very out of the blue and not very telling. So I accidentally clicked yes or continue and then it upgraded my account. Obviously I didn’t want this and thought okay I can just switch back to my free account I had two seconds ago…. NO You have to contact customer service and then erase your a whole account and everything you have done and put into it. So now I have to completely restart my taxes and I will definitely not be doing it with H&R. I’ve done it with them the last two years and didn’t have a problem until now but this changed my mind. If one accidentally pressing a button, means erasing all my time and information I put into doing my taxes with H&R then I just won’t deal with that and go somewhere it’s easier and stress free. Somewhere they aren’t trying to scam you into upgrading your account and the cheapest is 30$ by the way just to be able to chat with a customer service rep and they professionally check it which I could do the same things on their free account. No thank you.

Never ever ever again. So I go to my appointment, I have a checking account of my own. The lady says if you want to apply for the loan it has to be on an emerald card. I tell her I know I cannot get the loan because I did not file, she says oh no, that has nothing to do with it. I get the stupid emerald card, I get a letter saying I was denied because of no tax info from the prior year, now my refund is still going on the card and I am charged $6 every time I want cash from an atm. With a limit of $500 a day. What a crock of crap. And she had to of known cause all I did was look up qualifiers for the loan before I went and I knew, serious lack of customer care!

It’s horrible. This app is not reliable at all. I’ve been trying to log in for days and it says error. I have deleted the app reinstalled it and nothing seems to work. At that it doesn’t even give you the last 12 months of your Emerald card statement as it tells you when you log in. Is very bad they need to fix this problem.. very disappointed.

Solid App for my needs. The app has been relatively easy to use for all tax related needs when HR Block is the tax professional handling your taxes. Easily access previously filed returns with a few simple clicks. I have not experienced any issues, only quick access for my needs. I’m a fan of the app and enjoy the fact that I can access important details with a couple clicks. Worth the effort of getting the app if you have HR Block prepare your taxes.

Not free!. Says I can file for free but prompts me to pay! It has done This twice now for my partners taxes now mine. I’d understand if it said we didn’t qualify we are low income and are parents. but free version is offered and won’t allow us to do so. Can’t exit out nor does it offer the free in this prompt that says are you sure you don’t want pro version? I feel like I’m being scammed with software. They probably hope most people just have the 30$ taken out of the refund. I feel very taken advantage of as a consumer. And if I remember correctly the gov/IRS said companies must offer a free version. Your not really offering it with trickster software and coding now are you?wish I could post screenshots about this prompt I’m speaking of

Customer Support top notch!. I actually thought I was putting in all the correct information from last year and it seemed like it was gonna be a lot of trouble not worth going through but I found the customer service number and spoke to two people who were more than helpful did what they told me to do everything was back up and running I appreciate good customer service!!!!

Servers are down more than they’re up!. Problem 1: server connection errors I get “bad socket” and connection errors 3 out of 5 times I open the app. Ditto the H&R Block website. Upgrade your data centers, you are *this* close to being a Fortune 500 company. Problem 2: if I’ve already filed my taxes, why am I getting a “file my taxes” splash screen every time I open it? It’s not a mystery why I’m here after the taxes are filed. I’m checking on the status of my tax filing. I logged into my account, not a new users. You know the status of my account because YOU filed my taxes! I was offered this as an alternative to when the servers are down on their website. It’s just as bad.

Just updated the app. Buggie.. 1) I set up Face ID but have to put in password every time to sign in. 2) I click let’s go finish those taxes and it starts me over to manually put in driver’s license info every time i sign back in. After listing ID info for the 4th time now I hit the next button and it turns green to black and freezes. So then I just hit skip and go to marital status, I click married and click next button and again button turns from green to black and nothing. That’s as far as the app will let me get. 3) doesn’t show pic of my tax pro, just her name with a gray box where her pic should be.

Disappointed. I’ve used this app for several years and this (by far) was the worst experience. Most links didn’t work if I needed more information. Leaving my tax return and coming back to it was a nightmare. I either had to start over or spent a lot of time hitting the back button. I’ve always paid my taxes through the app and this year I couldn’t, which is fine, but it was not clear whether I had paid them. My credit card information was in the system after paying for the service. Was it used to pay federal also? No instruction and I don’t feel confident at all in this service this year.

STOP UPDATING !. It’s been the same thing with their apps since before it went to the my Block . Things run smooth for a few months then they push an update, that clearly hasn’t been debugged. It seems they are pushing out Beta to their users instead of final releases. I have had to change my Password the last 3 times I’ve logged in within 2 days, not because I forgot it, because it forces me to as an app update. If you cannot push a final or at least more stable release of your app then either a) hire better techs or b) outsource to an actual app team. If you already do outsource find someone better !

Could be way better. Although the app can be helpful with trying to connect with my advisor, the app itself is extremely slow, clicking on things and nothing is working. It’s kind of confusing to use for certain things, and it’s very sloowwww!!! You would think that for as big of a company this is, they could afford to have an outstanding app. It has just been a headache for me. I have had to contact my advisor so much because the app just has so many problems for me

Terrible Update!!!. 0 stars!!! First, my app kept crashing within seconds of me clicking on it. Now, am I the only one who no longer can find the “check to card” option for emerald card?! I cannot find it anywhere on the app. It used to be located in a convenient spot for easy access. The website tells you how to locate the “check to card” on the previous app. I’ve called customer several several times and they make me wait and listen to a bunch of nonsense for a while until finally an automated voice tells me that they cannot answer my call due to call volumes and then it hangs up. Please bring back the old set up!

Check to card. I have always deposited my tax state check on this app this year they won’t take cause it’s over 180 days and the state won’t rewrite the check just stamp it to revalidate it. They froze my account and won’t tell me how long or answer my question as to if they will accept the check after it is stamped, as the check is good for a year like most checks. Didn’t even want to check cashed in minutes was willing to wait the 10 days. I have always held onto this check as long as I could and I was 6 days over the 180, I get it but no resolution or answers is the frustrating part as well as the fact they froze my account without even informing me.

Terrible redesign. Updating from last review: guess what? NOTHING has changed. It’s just become worse. Seriously, who ever has had a hand in the redesign and whoever is in charge of updating this app needs a new job. Nothing works, ever! I am so disappointed in this app, and we’ll be losing the card and app! So unfortunate. This latest update is AWFUL! There is no ease of flow to the app anymore, my tap to view balance is gone -which I loved- because I didn’t have to sign in. The check to card is longer available on the app -again, I loved it because I could just add birthday checks without leaving the house- the app is extremely slow and lags. I just can’t believe you guys would change it so drastically and make it worse than before. That’s a shame.

Please add time zones to appointment *scheduling* and *displays* on all screens.. My tax preparer and I are in different time zones, two hours apart. I thought I scheduled an appt at 9:30 am HER time; turned out to be 9:30 am MY time. ARGH! Please add time zone to the MyBlock app on any screen where appointments are REQUESTED / SCHEDULED and DISPLAYED, so it’s very clear to everyone. There’s a 1-day advance SMS text confirmation of appt date/time, and thankfully it does include time zone. So the data item IS there; just needs to be displayed in the app. Thank you for listening.

Can’t get in. I never remember signing up for MyBlock but looks like I already have an account. I did forgot password and it sends me a passcode. I put the passcode in and it asks me security questions I know and answer but is not right... ok whatever. It asks for my social dob and address verification and stuff. Then it asks more security questions which I answer correctly. Next message I get is my account is locked, try again later. Then I call to figure this out and after sitting on hold for 20 minutes and am told call somewhere else where I hold for 20+ minutes. To then be told I have to call somewhere else again. I’m writing this while on hold again just because the verification system is broken! If I’m told call another number one more time never again will I be using H&R!

Hr block best company. I’ve been doing my taxes for years with h and r block and have always had great success. Everyone I talk too at the office I go too or around when my accountants office is closed is so nice and helpful with answering all my tax questions. I want to send a big shout out to the chariton iowa hr block and the Pella iowa location for answering my questions when my accountant is unavailable. I look forward to doing my taxes with h and r block for many years to come. Hr block gets 5 stars in book

Crashes. The idea and convenience of the app is great but the app crashes every time I go to refresh my year documents page. Also when I try to upload multiple photos there are usually 20-25 photos out of the max amount that do not upload. Do you know how frustrating it is to have to keep going through the photos to see which ones uploaded and which ones didn’t? Also if you could make the photos available to scroll through when you open each file, that would be helpful as well. Please and thank you! 😁

Not About How Great Is My HRB Tax Consultant. The HRB physical office said there was no way to go contactless to submit tax docs and that I had to “risk” coming in to drop them off. With this App I would have had a contactless submission. I am still researching this app to determine if it includes a DocuSign type utility app so I do not have to go back to sign anything. Btw this app appears to support Apple wallet so why does the HR Block Office Mgr want me to drive over to pay by credit card.? I’ve used HRB for over 15 years and appreciate everything my tax preparer does but this US Corporation company needs to inform their employees about the App as well as provide clear information to seniors who are customers.

Spouse died 24. I went in and I said I was filing. Then it asked if my spouse died in 2024 so I put gas in it wanted the date of death I go to the next page and it shows me is the one that died so I go back to the other page added it. Take the data to death out. Take this off and go to the next page. Where my spouse is listed and I put I can't put yes my spouse died in 2024 because it's asking did your spouse die in 2025. What does 2025 have to do with it my spouse died in 2024 and there's no way for me to file the taxes and say he died in 2024 because your drop-down is screwed up. I was trying to do this easiest cheapest way, which is not to pay anybody, but I need to file the taxes on him and I and I need to show that he's dead and you are making this hard.

Useful... in theory. Practical application, not so much. I downloaded this while we were having our taxes prepared yesterday, and it has lots of glitches. If you try to change any of your personal information, like say, an address, it will not allow you to select a state. It will not let you go forwards or backwards from that point. Also, Our taxes were finished yesterday, but it is still asking me to schedule a meeting with my tax preparer. I thought it would be a great way to get them information. It’s not. The only thing I’ve found it useful for was seeing my previous tax returns. Pass on this app for now. Maybe download when some improvements have been made.

Disappointment. Accordion to the app, I tried to do my taxes online through the app for $0.00 because the only thing I had to do was file my taxes, and claim my daughter simple RIGHT. Every time I hit the do it myself button on the app it keeps on refreshing me and asking me again how I would like to do it for the no money down doing it myself or for the $80 and have some help. For three days straight I try to do it for the no money down and it kept on refreshing and not allowing me to do it so I end up bringing my taxes in and now I'm getting charge almost $300 not like the $80 it says on the app???🤨🤬💸THANKS H&R. I've been filing my taxes with you guys for years now it looks like this is going to be my last year with you.👋🏼

Best way to do it.. I started out this tax season using turbo tax because it linked easiest with my job. But it ended up being a difficult long process for me and they kept trying to require my to upgrade beyond the free option to put in my college sheets. So I went back to H&R Block cause I used it last year. Not only did it take less than 10 minutes to use but my refund was higher than what turbo tax offered!! Definitely the way to go!! Thank you to this branch for being super awesome.

Do not file through H&R Block. I myself have been going through H&R Block for 11 years until now. They have withholding my stimulus check now for three days while other H&R Block individuals have been getting theirs. I have spoke with seven different H&R Block representatives including their corporate office. I’ve been lied to by all of them about my status and why this money is sitting in my account and has not been released to my card they all have been very very rude and defensive and I will no longer tolerate this matter. My children and I are loading our place because of their delinquency on handling this matter and we will be homeless during this corona epidemic. I am baffled about how this humongous company is not handling things properly you just ruined my life I will be filling a lawsuit sincerely Michael Glantz.

Do not use this app for Taxes. Supposedly done my taxes and when time to sign, the representative said that they use my last year account for where the refund would go and then stopped all correspondence since then. And here scammy part didn’t do taxes last year due to not making enough, so there was no tax return. And when tried to enquirer through other channel for the simple information of which account my tax refund where go to. All I got was an AI that want to lied to me that they literally don’t have my ssn on file when I did my taxes the year before last year. So now most likely will never use the app again.

Update. Irs return status is slow to update info about tax return. Emerald card options are limited and atm fees are out rages! The emerald advance line of credit is a great product I Love and use! Downfall of the line of credit advance is I made a payment and it did not go thru and was lost for almost 3weeks and no one could help or give me an answer! So my payment was late because of it and then said payment was due but said I will pay with my tax return when I got it! Does that hurt my ability to get a new one? To many questions Also there needs to be live support options or email options out there for us! I know I hate being on hold and not getting answers! Rather email!

SCAM!!. I made the mistake of filing with H&R this year and like an idiot I signed up for their spruce money account. Well I made a login and what a shock I can’t login. I’ve been trying since January 17th. I’ve contacted spruce directly with absolutely no help. I called several times and I have emailed several times. I called H&R Block thinking they could help since it’s their company THEY BUILT!! And they were no help either! So I’m screwed out of my tax refund because I have no account number, login or debit card (they did send me one but I’ve tried SEVERAL times to activate it and it will not activate). I’ve reported this whole situation to the consumer affairs department I hope they can help! AVOID H&R BLOCK AT ALL COSTS!

F This Compamy. I would NEVER use H&R block again! Not worth it!! I decided to get an h&r Tax expert to get more money and she got me the same amount I could have got myself! I knew how much I was getting back before I decided to get a tax expert! Waste of money! Do NOT do it! She was also in communicative, the experience was stressful! I sent all my documents as instructed by h&r system and she called me one time asking for documents I then wrote her a message that I sent all documents she requested over the phone and I have not heard back from her but I did get a email notifying me that my tax return was filled and I signed my signature! I want a reimbursement because she didn't get me a hire amount! Everyone from customer service has not helped me!!! Very bad company I would never do this again