SC Mobile Hong Kong App Reviews

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Surprisingly outdated user interface. Terrible user experience and very outdated interface. But guess it indicates SC doesn't really care about customer experience. Would rate this app 0-star if it was an option.

Poor UI. The UI is like the old time ios4. The resolution is terrible on iPhone 6 and above

Admit it, SC. What you really need to do is to hire a bunch of good coders instead of customer service agents :) Your app suuuuuuucks.

Stupid chat icon. Do u aware that some feature are blocked by your chat icon. It is very ignorance to me! Pls review such stupid design in your app…

I SHOULD HAVE NEVER INSTALLED THIS!!!!. One I installed this on my iPad, every time I try to log into my AC on the website it needs me to approve it on my iPad! This is terrible! I don’t always have my iPad with me and it does not always have WiFi either, there seems to be no way to delink it, even after I uninstall the app! Extremely bad design. Now I cannot access my account if my iPad is not with me or what if I lost my iPad!

Face ID stoped working after the update. Please fix the Face ID

Bad update. It doesn’t work until now at my IOS12.3.1 after the APP has been updated several months ago. OMG! What are you doing? SC Bank HK?

Not working for ios13. It’s in public beta and you have to make it work eventually.

User privacy compromised.. Poorly executed app, both in design and user experience. It is disappointing that they make it compulsory users permit notification by SC HK app or the app will not allow customers to log on. This shows the amount of respect Standard Chartered (or lack there of) has for their customers. Overall a cumbersome and exhausting customer experience, which is in line with any counter service in the branch.

咩都睇唔到. 登入後，一片空白，咩都無顯示

Just my two cents after using it for two years. Everything on this app is so slow. You can tell the design is old fashioned. Yes the current ver is better than when it just started, but the road to a good banking app is still long with no ending in sight.

The app won’t open with iOS 16. You guys are pathetic , can’t you update in advance your app so that it works with iOS updates ?

Cannot move to iPhone XS. Because of this app, and the over-zealous security policies of SC, I cannot access my accounts. Bought new iPhone, backed up and restored old iPhone. Now the App just crashes every time I try to launch it on a new phone. People regularly change phones - you’d thing that SC would have recognised this and made the process smooth. But no! That would be asking far too much. Additionally - absolutely no support available for this app. Help desk have not got a clue and cannot offer any advice except trying to delete and reinstall the app. Have tried that several times and it does not fix the problem. Honestly SC - you should stick to Banking. Trying to do an app internally is like Google trying to cook hamburgers - you simply don’t have the capability and should contract a professional development shop to get this right.

no iPhone5 support. I don't know why the new update version does not optimize for iPhone5 screen resolution……too bad.

Sep 2 2018 update broken. It crashes immediately.

It’s not too bad. What’s with the bad reviews?

Current version is broken?. This APP has not worked for my iPhone 6 since I updated it about a month ago. It comes up with white screen and nothing else. I deleted and reinstalled it several times but didn’t fix the problem. I have been waiting for a working version, when can you fix the problem & release an update?

TouchId doesn’t work well. If the app times out you can’t use touchId function anymore. You will need to reinstall the app again if you want to use touchId

Face ID doesn’t work. Face ID still doesn’t work. Call the hotline and they just tell you to delete and reinstall. Then, hey-presto, doesn’t work again a couple of days later. Needs a serious overhaul

App crashed. App keep crashing at the app start on ios 12

App doesn’t work on iX. The app goes to work on my iPhone X. I’ve tried reinstalling, etc...

Useless…. You latest mobile update is not working… Offline Pin also requires mobile app that doesn’t work… What a STUPID idea…

Badden. HighlyDefined

A terrible app. This app is terrible. It’s slow, it’s convoluted (entering payments and then hitting back goes to the main screen not back in the payment flow), it can’t do many of the things the website can do (cancel autopay, add new payee) and it’s very, very pushy about advertising products I can’t even sign up for. Why advertise new customer products on launch of the banking app? By definition the only reason I have this app is I’m already a customer. Dumb. Unfortunately at the current moment the app won’t launch at all, and just shows me a video. Maybe that’s better? Terrible app and indicative of the bank’s level of service and technology. Mediocre to say the least.

I wish I could give negative stars. It just doesn’t load

Slow. The app takes forever to launch. Can you guys take down those fancy graphs and focus on performance?

unable to open. after my phone upgrade to iOS 16, the SC app become unable to open. And the website requires approval from mobile app to login. This is a dead path. Really unhappy about this situation.

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Not compatible with iphonex. Tried this on 3 separate iPhone X and result always the same. It gets hung on the welcome screen and you cannot proceed further. Probably the worst planned app from a reputable bank in years. Avoid.

Poor performances. Try 3 times to register new account. After taking selfies the screen suddenly turn all WHITE. THEN YOU ARE BACK TO SQUARE ONE!!!!

Most of the time doesn’t work. This apps is so annoying. It does not work most of the time. Just keep playing video. Can’t log in. Pretty useless apps

Terrible app. So bad. Stop shoving ads in our face every now and then. Also, how can I get rid of the stupid floating chat bubble. It's so annoying and I always have to move it around. They're should be an option to disable it. Lastly, the app randomly asks me to enter my pin after Face ID when logging in. If I close the app and try again then it doesn't. What is even happening? Look at the Australian banking apps for inspiration - they're light years ahead.

Very bad. I haven’t turned on my Mobil bank since last week! I don’t know what ‘s happening! Please check as quick as possible ! Xuan From Australia

App crashes on iOS15. App no longer usable on iOS15 with iPhone SE 2020

Failed to login after installation.. Failed to login after installation.

Total waste of storage. Over 200mb for a banking is way too much! Too little function for this size and why we need a video on the log in page?

Not backward compatible. I am still on iPhone 6, iOS 10, and the bank make this app mandatory, what should I do ?

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Worst online system I have ever used in HK. Security trading system is another one. Two times per week cannot successfully log in. The counter authorization method using mobile is so stupid and complex that I would rather use a token. Will close the SCB account because of their internet banking. Crap

Doesn't work. "Everything just got easier" the app says before introducing a new more complicated login process that doesn't even work. Useless.

Has problem supporting IOS 13. It just pop out! Can’t support iOS 13!

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