CVS Health App Reviews

Staff and app. This week I checked my ready prescriptions - their were two - I had stopped using one so I cancelled it and left the one I needed. I checked twice to make sure I had done it correctly - today when I went to pick up the one I wanted turned my bright and sunny day into a dismal day - The clerk gave me one prescription that was not either and when I asked about the one I came for he said go to drop off - I asked could he just check and he so rudely told me go to drop off - so I go to drop off and the lady told me quite rudely I guess it must have been put back - so obviously they don’t know how to use the app - Secondly the entire pharmacy 305 Brown St Mesa staff are unpleasant and rude - some excel at it even more than others - they don’t greet you if you ask questions obviously they are annoyed and monosyllabic answers often occur - I hate going there - Earlier this year there was a new assistant and older gentleman and he was so helpful and polite but now the old crew is back and it’s back to a knot in my stomach every time I go in there - oh and what happened to my prescription - rather than be helpful and let me wait the 20 minutes the woman says come back in 4 hours - had it been a new script I wouldn’t mind but the app had it already filled and ready and now I have to wait again - my final comment can’t anyone in CVS rearrange those people’s attitude - thank you

New CVS App. I attempted to order 3 prescriptions on the CVS website this morning. I could not locate a simple complete list of my of all my current prescriptions from which to indicate the prescriptions I needed to refill. I found lots of pages explaining medications, frequency of use, but not a check off box to indicate that I needed it. The website is now so convoluted and confusing that I have given up and will need to call in my prescriptions. I believe that I am probably one of many who will need to do this, so I am quite certain that the phones lines will be completely jammed up everyday until they can simplify the website. I’m certain the IT people responsible for this update can easily find whatever they are looking for because they created this mess. But, please review this app update from the user’s perspective. Also, I have always relied on using my list of prescriptions on the old (and easy to use) CVS website each time I was required to give my doctor(s) a list of all my prescriptions. Now, I can’t find it to even place an order. I tried to order 3 prescriptions, but was only able to order 1. I have no idea how I got the one to go through and not the others. I’m not even sure if the 1 is ordered. This was a nightmare and it definitely needs a lot of work to make it user friendly.

Normally LOVE CVS!. CVS… is normally a fantastic ally in health and fitness commitments. They occasionally pose availability issues in certain areas or demographic challenges in addressing the needs of diverse communities. But! I am a faithful CarePass Holder (have been for many years) and simply adjust my shopping list to reflect the area my professional calendar has me scheduled. However… I have relocated to another major metropolitan city and am just learning the city. Thus… I decided to try the CVS APP with shipping and delivery. Don’t DO IT. The APP is quite frustrating and not at all predictive nor user friendly. After signing into the APP, it requested that I “Sign In” (WAIT. WHAT??). Then when shopping you chose a location for pickup, 3 time I received an error message. Worse… by the time I hit checkout… some items were not available (again… WHAT). It gets much worse. The APP advertises 1 to 2 day shipping for CarePass holders. Nope. Actually, the APP would only schedule 6 calendar day shipping (seriously). So…I opted for pickup. Still nope. The APP required a purchase before I could Update my account information. Awful. BTW… their online competitor confirmed same products “Next Day” No Charge. Better price. But… then why am paying to be a CarePass holder?

Terrible Buggy, unnecessarily cumbersome. They payment feature never works and the people in the store don't have a clue what to do. It’s nearly impossible to figure out how to change your form of payment when your credit card expires except during a check out. Naturally I don’t want to hold everyone up so I wait to do it afterwords and you can’t find on the app where to do this. All the special offers and coupons should automatically be added to your card which they aren’t. This is an unnecessary process to have to go through. Adding this to my earlier review. Why can’t all of the coupons automatically load onto my care card. It’s so such a complete utter waste of time especially when I’m standing at checkout trying to go through them so I never get to add them until it’s too late. I don’t have time to plan my shopping experience at CVS I kind of go there cause I have to because my insurance company I would never go to that store the way that I make this so difficult. It also stinks that half of the things get printed on the receipt which I don’t want to save why should I have to save it if I have it app? What do you think they could add a setting where everything automatically gets added to your cart and not print it out on the receipt and that you don’t have to review it all? This has the potential to be a very good useful up and it’s just way too cumbersome and not worth the effort

It’s not really about the app. I find the app to work fine but going to the actual CVS store is different. For months you were only allowed to use self check out. The employees spent plenty of time helping people at each terminal. I understand that their had to be a method to the madness but I dislike it anyway. today I purchased two items at the self check out. I’ve had to do this many times before for myself or my husband. I followed the prompts and when it got to the end of the sale, my 40% off coupon was not used and I did not get a receipt!!! I pushed the help button when I realized things were going wrong. I had to wait and the terminal went on to the next sale. The CVS employee told me that I had not put my phone number in when the terminal asked for it. I feel like I did because I was prompted to. If I made the mistake or not I did not get my 40% off. He basically told me there was nothing he could do. if he would have waited on me to begin with this would not have happened. I think the self check out should be an option not a requirement. T. Mathews

CVS on East State Street Athens Ohio. I wanted to bring it to somebody’s attention about my experiences at the East State Street location in Athens waited several months to get my prescription for Wegovy filled. (Prescribed February 27 filled July 12). I spoke to my doctor and she said the pharmacy told her that the pharmacist refuses to fill this prescription unless the patient has been diagnosed with diabetes. I checked multiple times to see if it was in. Each time I was told it was on back order. I ask if I should transfer it to another location and was told that all locations are out. I finally gave up and transferred it to Court Street in Athens Ohio and this CVS filled it the next day. I have not had a problem since. Its is extremely frustrating to know that the pharmacist on East State Street was allowed to pick and choose which prescriptions he filled. I pay for insurance and doctors appointments to be able to get the care I need. I have a large family history of diabetes on both sides of my family and am very concerned about becoming diabetic myself. My Dad has lost 4 siblings to diabetes but the pharmacist doesn’t know that because he is not my doctor. I will never recommend this location to anyone and feel his decision needs to be addressed. It should be noted that I have not had any issues with the location on Court Street in Athens. In fact the service there has been excellent.

Worst app I use. I’m usually not harsh about apps but this one has caused me numerous issues in getting my medication on time. Running out because of a terrible app is totally unacceptable especially for such a large company. For instance, the app said I picked up a medication in January. I did not. The doctor reordered it after a January visit but it was too early. So when I wanted to refill it, it wouldn’t let me. It appeared that I had picked it up. Then the history details said it was on hold. Another more annoying problem is the app not agreeing with the store computer. Happens frequently. But worst of all is when ordering a refill, it refills at the store the prescription was originally faxed to by my doctor which is another state. It doesn’t matter if I changed every address months ago and the pharmacist transfers it while I’m standing in the store. Then, she or I must call the wrong pharmacy to have it returned then wait up to a couple of days for it to be filled in the correct pharmacy. That means occasionally I RUN OUT OF HEART MEDICATION! Your computer system also doesn’t let me know the prescription is ready (often) even with that option selected. Shame on your company and computer technology staff.

Store at Massapequa. Service at this store is terrible. I went there this morning to get some cold medication and the store was open, but not a representative could be found. There was four of us in the store. Eventually two people left after waiting a good 10 minutes. I waited, and I finally opened the door that set off the alarm and a young lady came and told me I should not have done that. I informed her I waited 15 minutes and nobody came after I rang the bell near near the cough medication several times. She told me she heard nothing looked at her phone and said no calls were made. She then tried to open up the glass doors with several different keys and they would not open the glass doors, after five minutes of this. I left the store and went to Walgreens. This is not the first time that I went early in the morning and found nobody in the front of the store to service customers. There’s also been times that the website states that this location has items and when you arrive at the store, they don’t. If CVS wants to keep their clientele, they need to really improve services at this location

Each update takes a step backwards. Isn't the point of using an app to make an experience easy and save time? Well your app gets farther away from that with each update and here’s why: 1. I’ve been receiving texts but with this update it shows text alerts turned off. I tried to turn it on but after entering my mobile # and confirming it and making a selection for type of messages it will not allow me to save. Very frustrating as I have attempted multiple times. 2. There used to be an option for sharing prescription information for family members tied to same care pass. I received texts if Amy family member had a prescription ready. That is no longer available. This often causes multiple trips to the pharmacy. 3. The express pickup option is useless. Every time I use it in advance I still have to give the drive in associate the same information for the prescription and wait for them to pull it and most of the time give them the payment card again. 4. Please consider having all deals automatically default to the care pass card or at least provide an option for “send all to card”. It is time consuming to run through 150 coupons and select send one at a time.

Wow. Just awful.. I am writing for my 85 yr old mother. During the past few weeks, she has had so much trouble ordering her prescriptions from CVS. Although I set up her Rxs on the app, it is not “senior friendly” at all. Heck it’s not even friendly to me, and I happen to be very tech savvy. This app is awful. I recommend doing anything you need to do on their website. DO NOT USE THE APP unless you want your blood pressure to go up. I had to take over her account because she actually has high blood pressure, and was so stressed when she used the app that it would go up 15 pts! That’s horrible for a healthcare pharmacy. I know you guys can do better. To top it all off, there’s a pandemic going on, which adds even more stress to our elderly. My mother and I both tried numerous times to contact the pharmacy, to no avail. I was on hold for over an hour. I finally spoke with an associate, who I thought had straightened everything out. He didn’t. Needless to say, after a week of trying to get her Rxs in order, it still hasn’t happened, and she is still without her prescriptions. Just appalling. Time to change her 5 medications to a different pharmacy I guess. Say goodbye to $350 a month of out of pocket purchases CVS!

Frequent App Updates. Please, please stop making changes so frequently. I sign on weekly and there’s yet another change. The changes should make it easier to navigate and use, not worse. Make them on a monthly or quarterly basis. A notice to all users should be sent out informing of a change and when it will happen. Not sure your process but internal and external users should be a part of the program changes. You’ll get so much more feedback from the users on if the changes are user friendly (more efficient - smarter not harder). All the changes for over six months are not easier to use. Frustrated, Gloria Elgin Now to what you think is easier for prescriptions you’ve made it more difficult. Navigation is not easy or clear to navigate and get the the right information. In prescriptions, once you figure out how to get to all of your scripts, if you inadvertently click on refill button it doesn’t allow you to uncheck it. This leads to two completely extra steps and time the pharmacy would get back. As the guest I have to leave a message to ignore it and then they will call to confirm you want to cancel. Again, better programmers and developers. Discussions with active users for feedback. You might be thinking you’ll just get a bunch of complainers. Establish the rules and guidelines for the discussion, set parameters on what concerns or ideas on how to improve it. I’m coming to the conclusion the developers do not use the site.

Having Trouble with App... AGAIN. I hoped this would be a good app. I got it to have my prescriptions sent to me. But, the technological "geniuses" at CVS keep bumping me off the "send out meds" list . Everytime I think one of the nice pharmacy staff members has fixed the problem for me, some IT person gets involved and I end up having to pick up my meds...or having to explain AGAIN that I pay monthly to have my medication sent to me...and the pharmacy staff shouldn't have to fix the problems that the tech people create. This is insanity. And it's aggravation. I don't need the aggravation. Stress makes my medical situation worse. Pharmacy's with apps should be making sure these apps work for the health of their clients. It's the ethical thing to do...and I shouldn't have to keep on repeating myself, ad nauseam to corporate people at CVS. It's clear they care more about selling overpriced crap which has little to do with healthcare, than they do with sending medicine to people who have medical issues...and who pay monthly for this service. I'm very disappointed with this app and the people who designed it to bump me off the "send out meds" list. I wouldn't have gotten this app for any other reason, to be perfectly honest. One star. It's not working...and I keep having to write emails to CVS...and this is not the fault of the overwhelmed, understaffed local employees of my neighborhood CVS. This is technological chaos.

NEWEST UPDATE ON APPLICATION. I myself was confused about the update and new parts of the application. The newest update is worse than the last. A person shouldn’t have to out of the application itself to a website. The sole purpose of an application is do things in all one place vs back & forth. A customer can get very easily confused on which part of CVS (application or website) was used to get to the area that the customer wants to go. It’s just simpler and less confusing in the long run for the customers to use the application itself only vs to go outside of the application for their need’s. So at this point, I myself will not use the application/website until this is fixed or improved for us customers. UPDATE: I don’t like the new system for voicemail message’s. There is a problem with the application not following through on my request for Rx’s ready for refill & when I request them. I log off the application & log back in, the application doesn’t show the request. I need the Rx’s filled within a certain amount of time, so my dad can pick them up with the other’s. Now I don’t know if they will be ready & now my father will have to make a 2nd trip to get them. I don’t even know if/when the pharmacy will call me back before my dad leave to get the Rx’s. I am trying to get them synchronized together & now I may not be able to.

My CVS #7513. I love my CVS, everyone is so nice and polite. My pharmacy David and his staff are the best. If they say 20 mins. It’s 19 mins. They greet you by first or last name. I don’t expect them smile all the time, because they look at pills all day. They do their best to get you out. I’ve been getting my medication there every since it was built all the Pharmacist are great. They are very willing to answer your questions if you have one about your meds. David is quick to ask me if my doctor changed my medication because he is aware that there is a difference in a medication that may be the same as one that I’m already taking. I have never been disrespected but by one lady, and she still refuses to treat me with respect. The other new technicians in there are very slow I have orders in there in the morning and when I go in at 8:00 PM my order is not ready. Then you have to sit back and wait 45 minutes for them to get it ready. If they change companies of where they get the medication. They used to tell you this tim they didn’t I had to call. Must you have to wait that long when they’ve had it all day. Someone in my opinnion has dropped the ball somewhere or they don’t have enough help. But it’s not my problem.

CVS app & CarePass have MADE ME money. -This app is so user friendly. Simple. Easy to navigate. I literally take 5 minutes in my car before going into CVS to search and add extra care bucks and coupons for what I’m going there for to my card. And if I add a couple extra items I scan them in the store and ALL applicable coupons automatically populate for me! This 5 minutes and awesome company’s savings app saves me tons of money every single transaction. At LEAST 15-20% off my total almost every time. I can easily see and push “+” for all my extra care bucks, coupons, and mailer discounts in one place! - The CarePass is only $25 a YEAR. I made my money back in 2.5 months by doing nothing bc every single month I get $10 promo reward. In addition to 20% of ALL cvs brand products, I mean it’s a no brainer. It’s only February and I’ve already saved $237 dollars YTD. I don’t work for CVS, I just have a lot of other apps from stores like Publix and target and their membership savings program and apps are crap, not user friendly at all, confusing and frustrating. Not worth spending time to get coupons to get $1.00 in savings for spending $100+.

What happened to my prescription list???. This app is very convenient. However, the appearance changed immediately after I changed pharmacies a few weeks ago. I don't know if the two events are connected or not but I liked the old one better. I'll just have to adjust to that but I do have one wish: that users could personalize their home screen. I would like to see my prescriptions appear immediately when I log in, rather than having to select Account/Prescription Management to get to them. It would also be nice if you could "lock in" how you want your prescriptions listed: they appear with the closest fill date first - which makes perfect sense - but I like to see them alphabetically. And finally - occasionally there is a prescription I no longer need. Sometimes they won't archive, or when I do archive then I still get refill reminders. I have to call the pharmacist to remove them but getting through to soak to someone takes a lot of menu navigation, which is frustrating. It would be nice if there were an option to text the pharmacy to remove an item if you cannot do it yourself.

App is good service bad at drive thru. I have been a loyal cvs customer for over 35 years, I recently changed to Macs pharmacy, not because of price, but the cars I was instructed to buy a young lady at the drive-through!!😧🥺 While waiting for my prescriptions in the drive-through for a lengthy amount of time, which I understand, Cvs stays busy that’s a good thing, but when I pulled up and said you guys are really busy, the lady just looked at me and rolled her eyes after sitting at the window with no response for 11 minutes. I was asking her if there was a way that I could physically request my prescriptions to be done a different way than callingling in the day of. Her exact words were,” you could go somewhere else”. I said is that how are valued customer is treated, told to go somewhere else. I told her that’s exactly what I’m going to do, and, as explained very clearly that that is not how you treat a valued customer, and she just kept on making it worse. The pharmacist approached her as I drove off, I’m not sure what the young black ladies name was, and I have never been treated and humiliated so bad, I feel that this needs to be addressed, for Cvs sake. Very disappointed.😥

Annoyed and Frustrated. I have been going to CVS since I was a young child with my parents. A few months ago I decided to buy my own CVS Care Pass now that I am an adult. The app is so glitchy. On a almost dailu basis I get really good coupons in the form of a notification. It will be either $5 off your purchase or 40% off your purchase, tap to send to your cvs card. When I press it the app begins to start and then crashes. I restart it and NEVER get the good coupon. To add to my frustration, I wanted to add my prescriptions off of my parent's account to my own and the manager of the CVS had informed me he added it to mine. He neglected to tell me the prescriptions were still under my mother's name and my entire family was now on my account!! I had saved up a $5 coupon by picking up my prescriptions and my parents used it due to his own mistake. They told me to call the CVS customer care line, because the manager of that store messed up my account. I am beyond frustrated. Why is is such an issue for a young adult to have their own CVS card and transfer their own prescriptions to their account? Surely this is something that happens quite often. I wish there was a way to fix my account and the app. I am considering switcing to Walgreen's at this point, once my yearly Care Pass expires. UGH!!

One App That Genuinely Makes Life Easier….. And sadly that’s not something I generally find myself saying, & if so 100% meaning it; but this is def one of the exceptions! It gives you the capability to manage your entire family’s medications etc., cvs shopping online &/or in store pickup, ability to request Covid hometests with a few finger taps & then it comes right to your door, manage your card/store membership & rewards, much easier etc for monitoring your ExtraBucks & personally i think since the apps been out it’s made earning ExtraBucks happen much faster & earning much more than before; also you can schedule/reschedule/& much more Appts for the Minute Clinic- even to request or schedule a video call/appt, & give you instant access to your medical records; as well as Covid vaccination documentation & documentation for any & all Other vaccinations you’ve had…..ALSO allows you to submit prescriptions/refills in 2 seconds from phone & you can have your prescriptions filled & sent directly to your door on the app w/ a few taps as well! I know I didn’t touch on literally every great aspect of it but there’s MANY examples. It’s definitely extremely convenient & helpful etc.

Handy App. I love this App…….it’s very handy to check prescriptions, when the next refill is and if you need to remind your doctor to call your refill in. You can also see the weekly paper and purchase items and someone will have them ready for you, you can also check your CBS Extra Bucks and see all available coupons you can use. The pharmacy stays busy and this way you don’t necessarily have to call them when they are all working hard to fill prescriptions, take orders from ppl’s doctors and stock prescriptions as they come in. The only thing is that the app is a little slow at times but all-in-all I’d highly recommend this App. And, also want to give a big shout out to the wonderful service in the CVS in Rockwell, NC……always so nice, helpful and get the orders filled very quickly for you. *(The recording on the phone is a different matter and it’s TOO many Yes or No’s to get to the Pharmacy and if you’re in a hurry getting to the pharmacy then forget it bc the responses to get to the pharmacy is ridiculous. Their should be a number to push if you just want to speak with the pharmacy without having to jump through hoops to get there……the app makes things so much easier.)

Deals. I am not happy about the cvs app change on the deals. It was much easier to browse coupon deals by going into each category. For example I would go to category “grocery” and all the deals would be listed and I would just scroll through and select the ones I want. With the new change you have to select all the categories you follow, and all the deals for “all” categories are listed as one list and you have to scroll through the whole list to find what coupons you want and select. The new feature makes it more difficult to shop and select deals. Please bring the old one back! By customers using the new feature will not be using the coupons because it is way to difficult and cvs will lose sales this way. Also, want to mention that each deal does not show the whole description of the item, you have to select more in order to see the item in full view. I’m not happy with new feature and I don’t think anyone would take the time as I did to let cvs know this situation. Please let the technology department be aware of this situation. Kind regards, Your customer in Orange, CT.

Worst CVS. The CVS located at 610 west main st freehold nj This pharmacy department does not know NJ State law. Upon needing a prescription transferred to them they need to call the other pharmacy (Wegmans). But person who would not give their name to me refused to do! He said the other pharmacy must contact them. I tried to tell him state law says he kept talking over me repeatedly! I asked for another clerk he said ok will put me on hold & disconnected me … this happened twice! Also put on hold for long lengths of time! The Wegmans’s store also tried to help me they called & were left with constant ringing & no answer…. I decided to call store manager. He immediately went to pharmacy & had them work on my prescription immediately! I was told do drive tru pick up in 10 minutes…When I came to pick up the drive thru line was 3 deep & 20 minutes! Also confusion on coupon & what not. I feel bad for anyone trying to get medicine needed going through that particular CVS. My usual pharmacy on Ryan road is great much nicer & helpful they found the only pharmacy with my medication & I was shocked & upset with what I had to go through to get it at the 610 west main st store ! Over 1 hour of phone calls & a pharmacy technician that is not capable of handling a routine task. I’m told by Wegmans that it’s not unusual with CVS they have issues with them. I’m one unsatisfied customer with th this store.

Great app but missing a few things. Love the app because I can lookup prescriptions and they are filled accordingly. It’s easy to navigate. I wish it had an option to cancel a prescription to be filled if not needed anymore (like a competitor’s app does) instead of having to call the pharmacy and letting the pharmacists know. I work banker’s hours and usually do not have an opportunity to call the pharmacy that me and my family use. Also, when my daughter turned 18, her information was taken off my app account without any notice. I don’t even have access to anything for her. I should have been notified at least by an email that this was going to happen. My son is disabled so I take care of his prescriptions. What happens when he turns 18? I will have no access to his prescriptions and will not be able to assist him with prescriptions? While I do know there is a way access to my daughter’s CVS account, the way for my daughter to allow me access NEVER works so I end up having to get her login information when/if she needs some assistance with her prescriptions. Very frustrating but otherwise think the app is good.

I wish CVS would get it right. The only thing I can give CVS credit for is their reward program is better than Walgreens by far. I feel like I actually get to use my reward money and it applies to anything that I purchased except prescriptions. Walgreens not so much. On the flipside of all that CVS has the worst automated phone system and the app that they just improved actually angers me and frustrates me more than the old one. I’ve been prescriptions filled forever and I know I had one just recently called in. For whatever reason it never seems to register that through the app. It always shows that I have no prescriptions and no prescription history. Also noteworthy, without warning, and no real good reason my notifications have stopped coming in. The pharmacy says that I am supposed to be getting text messages when my prescriptions are ready, but I just don’t. And yes, I have checked all the boxes I have crossed all the teas and do all the i’s within the app, it still just doesn’t work. The new app is also very bland. Meaning, nothing really stands out. You literally have to read every single word on every tab to know what to do and where to go. My Rewards should just kind of pop out somewhere I shouldn’t have to hunt for them. My prescription tab, same thing. it’s just a lot of words on a page divided in little boxes/rectangles that are also filled with lots of words and for an ADD person… It’s just kind of much. I think it needs massive improvement.

Keeps getting better. Cvs has nailed it with this app & continues to with updates. The CVS Pharmacy app provides customers with easy to use, detailed information based on their prescription history. The pharmacy portion allows you to make several different options with any prescription you have on file. You can fill from a detailed list, you can archive and remove medications into another part of your medical history, you can even scan your bottle to refill a prescription, chose pick up location & while your waiting? Go ahead and make sure your ExtraCare card is associated with the sign in information used to access your pharmacy information. Look through a variety of weekly coupons & deals, coupons specifically catered to you as well as Sunday coupons. Yes! Manufacturers coupons found in the Sunday paper that we all clip for savings, is now available paper free, through the Cvs app. You can now click and simply send to your card manufacturers coupons that can be applied in addition to your personalized extra care coupons to maximize your savings. Can it get even better? YES!! You can send all of your extra bucks you earn directly to your card, no more worries about throwing away those precious extra bucks! whether it be for a specific item, weekly deal, beauty extrabucks or pharmacy extrabucks- all acquired earnings can be digitally applied 😀

Life saving app!. This app is a life saver! So easy to use and can complete many tasks at the ease of your fingers tips from home. You can refill all your prescriptions, request refills, ask questions, add family members prescriptions and care, shop, plus much more! I normally do not leave any kind of reviews but this app deserves a high rating and review. I use it almost daily and has greatly improved the quality of my life by making things so much easier and confident for me. Gone are the days of constantly questions what prescriptions I need to get filled as it tells me what’s coming up, what’s date I filled prescriptions on , what date I have upcoming prescriptions due, and will also contact my providers for prescriptions that I need refills on and do not have any written for. CVS has truly made things convenient, easy, hassle free, and you will take a sigh of relief once you get this app for yourself. I guarantee it. Also, with this app you can get all these prescriptions delivered conveniently to your door without leaving your house! Never having to go to the store again if you do not wish. If that’s not another plus, I don’t know what it. So do yourself a favor and download this. You won’t regret it.

Improvements to website. Please schedule prescription refills once or twice a month instead on different scripts on different days. I get 15 routine refills every 90 days and when they are on so many different days it is frustrating. I wait until I have 4 or 5 refills since I pick them up at the drive through. It would be perfect if there was a way to leave a message when ordering refills. I have two that are ordered for 90 days but I can only get one month at a time. I want to be able to send a message to fill those monthly refills since they are not automatically filled. I know there are so many calls to pharmacists and it seems that would be easier for them and me. I wonder why I have so many messages to call pharmacist for a refill when they are scheduled for refill. Again, a place to message pharmacist would be so much better especially when I think about it after hours. I also have one script that I don't need refilling and would like to leave message to cancel prescription for that one refill time. Why are so many of my prescription refills not in stock when they are due for refills? This is happening quite often lately. I don't understand why ready refills are out of stock? I have frequently asked for these suggestions and nothing changes. Thanks for reading my suggestions for better service.

Cvs. I am going to take this opportunity to sound off I frequent cvs Lockheed Blvd in Alexandria va. I just hit retirement, and due to cancer, heart disease, diabetes, I have lots of prescription to fill constantly. Drugs are my friends, and I don’t mean illegal ones like crack …. The application is great for the most part. It could be better I wish I could communicate with the pharmacist through the app. I can’t I wish I could see what insurance is used to fill a script. WellCare, GoodRx James the pharmacist is the best pharmacist I ever had in my 65 years of life. He is a saint. I call him saint James. Since pharmacist ends with “ist” like lots of doctor titles ,,,, I call him dr James. The outside of this store is always littered with trash. Hire a company to clean it up and take chewing gum off of the sidewalk. The manager could care less. There are bottles, cups, trash always out there. I feel like I am in the ghetto when I go there Cvs is getting to corporate like and impersonal. Have the pharmacist record the messages on the integrated voice system. Let users chose (through the app) how and when they want to get called / texted. Too many texts and too many phone calls. I cannot even tell if a real person is calling me or your automated system. Did I say you need a old type of fountain in each store. Everything is too corporate like Lots more to say, but I don’t know if this will be noticed, so I don’t want to waste too much time and effort

Not Liking APP Changes. Inability to PrePay most times. Which Also means inability to have delivered/shipped. Seems like NOW the APP has Extra Steps to get to the areas I need to go. More work for ME. Not caring for App Changes in early 2024. 🤦‍♀️ If it ain’t broke, don’t fix it, just to have a tech job to do. I don’t see much improvement, just more steps & more difficulty. I personally felt the RED Squares on home page were easier to spot the prompts I need. I wouldn’t be opposed to THOSE being in a single scroll down as opposed to the two column prior format. I don’t enjoy wasting time jumping through hoops of fire to get where I need to be. The shortest distance between two points is a straight line. Furthermore, your tech refuses to allow me to chose the prior nickname I previously used in a review. Why do I need a new Nickname for every review? Inefficient. Again inconveniencing ME. Even random words as a nickname are indicating can’t use it. 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️. More frustration. If this review posts, it will be after 1 dozen nickname attempts‼️‼️‼️ In addition, stop asking me to Sync my Scripts. There’s only a prompt for ‘Not Now.’ I want to say ‘No’ for Good & stop being asked. Also, App won’t allow Prepayment most times. I have zero controlled substances. Sometimes says call pharmacy but they say cannot help with App issues.

ENOUGH!. Every update makes this app more and more unusable! Just updated it because the last one changed things so much I couldn't find anything. Just went to add the deals onto ly card and all I keep getting is "there was a problem on our end try again later." Please, why do you keep changing this app! Can't find anything. Please go back about 3 versions when it was easy to navigste. The UI is horrible now. Even your pharmacists hate your app! It never works in the store when I’m trying to bring up my card at checkout. Always crashes. The extra care card is like my favorite savings tool ever. The RED plus signs need to come back! So hard to know what I've missed!! I get reminders notifications that it’s time to refill a prescription, I go in and put the order in then later on get that its (too soon) to refill it. This is every month on almost every prescription (I am on a LOT of meds) and then they put me on an auto refill which I do NOT want. I want to manually put in my refills. Then to top it off, I will run out of my current supply. Don’t tell me its time refill it when you cant do it. When I’ve talked to my pharmacists about this, they roll their eyes say they understand and then proceed to tell me how much they hate the app. This needs to be fixed big time as you have customers whose very lives literally depend on you for their meds!

So Good So Far!. 1. Except I Would Like to Get My RX’s Sooner than the Time Space Shown & Only Allowed❣️When I Could Actually get Through on the Phone, Via Recording, or An Actual Person, I Could Get Them Within 2 HRS.❣️Please Make That Possible Again Either Way❣️❣️❣️ 2. PS: As of the New Year, Your App. Is Worthless, if Your Employees Can’t Read the RX’s Correctly❣️So Far This Year (Jan. 2018) They Have Screwed Up 2 of My RX’s in Both Jan. & Feb. & Promised To Fix Them in Feb.!❣️They Have NOT Done So, & are in The Process of Screwing Up March, & My Dr. Is Too Busy & Frustrated to Take the Time & Fix It, & Unfortunately Her Nurses Can’t Understand What is Going On & Now Your/My Pharmacy Won’t Admit There Mistake & Just Fix It❣️😱😤 I Found the Mistake in Black & White, & It Was the Original Person Who Filled Them in Jan.’s Mistake; a Human Error❣️🙀I Can Forgive If It Can Be Fixed Immediately❣️I Have MS & Now I Am Too Old & Tired To Keep Messing With This❣️😔 I Have Been Filling the Same RX’s at This Location for 18yrs.!❣️🙀 There Have Been Problems with RX’s & In’s. Etc... Since Current POTUS Has Taken Office & I DON’T NEED ANYMORE❣️PLEASE HELP❣️❣️❣️😫 Your Faithful Customer Since 1990, & at Current Location Since 2000❣️👍✝️ Sincerely, C. L. Nelson

It’s not the app.. The app is fine. Actually the app works great. My problem has been every time I place an online order a portion of my order is canceled. No explanation, just canceled. Usually it’s one of the main items I need. If it’s out of stock then fine. But other stores will offer to substitute for another item. I’d be ok with that if it was out. What gets me is since there is no substitute offered I have to go into the store anyways to get a replacement then find the exact item on the shelf that was canceled. I do the online orders because I have a medical condition with both legs with bandages that go from my feet up past my knees. I can get through the store but if I have to stand in line it’s agonizing at times. I’m not online shopping because I want to. Why do we keep canceling portions of an order if the items are on the shelf? It happens every time. So this time I had some of the most important items canceled and I never picked it up. I got them from Walgreens instead. I’m just not going to go through the aggravation or the pain in the legs for this any more. I spoke with someone at the store and they told me I was more than welcome to buy the items off the shelf. You think?

Apple should reject this thing and save everyone the therapy bills. I honestly wish CVS didn’t even have an app. I don’t need THIS MUCH constant frustration in my life. Why is it that every time I tap on Pharmacy, it makes me login manually—AND then sends me a text to verify that I’m me—after a popup tells me that once I do this, I will never have to do it again on this device because I’m using FaceID. And then it makes me login again the next time. And the next. And on and on and on and on until I’m ready to throw my phone into a brick wall. Why is it that they sent me the same reminder every day for a month that my doctor had not yet approved their request for a 90-day supply of one of my meds. Even though my doctor had indeed approved it over a month ago. Why is it the app is insanely slow and riddled with glitches that make it almost unusable? Example: meds that you “archive” quickly find their way right back into your main list. Despite CVS constantly updating and changing the app (forcing users to continually re-learn where to find what we need), it still never works. Don’t bother trying to contact the corporate office about the app’s problems. You will not reach them. An automated system will yank your chain for a while and then send you to a phone system that will ring literally forever without anyone ever answering it. An utterly useless exercise in madness.

CVS App. Good app but needs tweaking and updating. I have a number of prescriptions, some of which have changed or been discontinued. There is no way on the CVS app to stop discontinued prescriptions without calling a store to talk to pharmacy staff. The refill reminders are convenient. However, I have two prescriptions that are irregular in taking the meds. One is to be taken after I have a severe seizure, which appears well controlled. Another prescription is to be taken for moderate to severe nausea and vomiting which is a relatively rare event now. However, CVS and the app keep reminding me ti refill these rarely used medications when I have a good supply on hand. Every time I use the app it asks if I want to refill these meds. It also tells me to call the prescribing doctor if a prescription expires: annoying when we have discontinued that medication. The nuisance of the app for discontinued prescriptions or for inconsistently used medications keeps the rating from being higher. I also do not like the non-medicine shopping components in the app. This app is helpful but could be better with some tweaks to prevent repetitively dealing with the same nuisance issues.

5 points CVS Santa Barbara. I have had a couple of problems getting medications from you. The latest one that had been phoned in to this pharmacy from my doctor. Most recent was from the Cottage ER, Dr Anderson early in the morning 5/14,2023. It was for prednisone and a Zpak. I went home and went on the CVS app and it stated that it was being processed. So I waited all day and never received notification of my medication being ready. You are now closed. Now I need to wait until the morning and just hope it’s ready. I may need to go back to the ER as I have human Metapneumovirus and am starting to have extreme wheezing again since the Prednisone they gave me in the ER wore off. A few months ago I was late picking up blood pressure medication due to a death out of town and was told it was put back and I would need to get a new prescription. Didn’t even get a smile from your employee as she brushed me off. I switched all of my medications to a more trustworthy and dependable pharmacy. That worked great until Sunday morning when the ER had you guys on file. I had hoped you would have gotten it together a little better by now. Please fill the prescription my doctor phoned in, I need it to stay out of the hospital. Mary Troutman

Best CVS PHARMACY CHARLOTTE STREET POTTSTOWN. The pharmacist is very knowledgeable and friendly.. If there is ever a problem with my Doctor or insurance issues, the staff will call discuss with the pharmacist and somehow they get it taken care off. The employees at the store are very helpful and always tell me when there is a Coupon available or tell me a better deal. So grateful for their help. If you plan ahead and load all you coupons and bring your paper coupons you can really get great deals and even get Extra Bucks to use on your next visit. I joined Carepass, it’s a no brained. You pay $5 per month and get a $10 extra buck to use on your next purchase. I love CVS !!!! It’s a win win shopping experience. And when you join Carepass you get free same day delivery and 25% off any CVS Product. In today world everything is so expensive especially things you need to buy from a pharmacy store.. If you are not a CVS member, you need to transfer all your prescriptions and Join CarePass. The CVS APP is so easy to use, very Straightforward. And if you have any questions or are confused about anything all the Staff are very knowledgeable and will take the time to help you understand..

Pharmacy workers not listening. Today there was a patient gentleman that works for your pharmacy on Taft Ave, Cincinnati, OH, near UC, that finally heard me when I said “there must be a mistake with my insurance information, because I am being charged too much”. I had said this more than once, and showed a number of employees my cards. I requested a printout that showed which insurance was charged. No success. Tonight, the gentleman checked all the numbers and found the mistake and made the correction. After he typed in the new numbers, the out of pocket cost changed from $107 to $40. There needs to be more customer service training for your employees. There is lots of traffic at this store. It’s so busy. They have be able to fine and correct errors without talking to the client as if they don’t know anything. One guy took my cards and put in the info incorrectly and told me that the copay amount didn’t change because only one insurance pays. I often get charged more when the Perscription is requested by my doctor fir 3 months but is only filled for 1 month. If I am experiencing these types of problems, I’m sure others are also. Please go back 6 months and check the insurance that was entered and make the correction. I would like to have any co pay charges that were more than I would have been charged returned. Thank you.

App has been horrible lately. My prescriptions don’t all show up on app. Refill process rarely works and text messages aren’t accurate. One pharmacist especially questions my prescriptions and the use of them. Missing medications and condescending pharmacist at my location. Inaccurate information given by pharmacist on quantities dispensed and / or when. (I keep proof) Have to order refills a few days ahead of time because 2 of my medications you are almost always out of. Then pharmacist/ app tells me it’s to early to refill. Then comes the lecture from the pharmacist about what I’m taking. I’m very closely monitored by GP, psychiatrist and therapists ans they all talk. I’m tired of app not working right and pharmacist treating me like if I was a drug addict. I’m 53 and just spent a week in the hospital for liver damage caused by Tylenol taken over a few days while I had the flu. I’m calling tomorrow to find out where the missing one time prescription went to. I’m still in strong pain and need it filled by Saturday and if I get condescending responses to missing prescription or getting refills, I will be switching pharmacies immediately. Fix your app and tell your pharmacist (one in particular) she needs a refresher course on common courtesy and empathy. I wish I didn’t have to take any meds but I do. The least they could do is fo be kind and either fix the app or go back to the old ways of doing things.

Wrong information. First of all, I love the CVS app. I see the changes you were making and it is becoming more user-friendly. My question is about certain schedule of medicines. When I go to the doctor, everything is not on the refill schedule, so when I go to the doctors, some of my medicines may not be time for refill. They all get scheduled for when they are due. Except certain schedule of medicines. Those medicines I have to call and ask them to fill them instead of them automatically being filled. There is a prescription on file that says I need to take one every day and you make me pick it up on 30 days and you know when I have the last one, why do I have call? Schedule it. The other issue is that if I go to the doctor early, the app will tell me refill too soon. It can be filled on this day. Then when I call on that day, the pharmacy tells me it can’t be done for two more days. So the app gives you the wrong information and it feels like discrimination due to the type of medicine I am on. I don’t know if that is the way my local CVS do it, but it is as every CVS then the app should not tell me it is available two days earlier. Sorry for typos I did this with voice to text. I am in my car most of my workday or in a Hospital.

CVS App. Love the CVS app and shopping in the individual stores too. It tells me what is available in each store before I go. The app also lets me know if sales and coupons are available for the items I am shopping for that day. You can shop in the app and do a pick up order if you do not want to browse the aisles or are in a rush. The app lets you know when your order is ready. It’s convenient if you want someone else to pick up your order for you. I just came from my two favorite CVS stores. The Valley Stream store on Merrick Road is wonderful. Kerry is the friendly manager there and she does an amazing job keeping that smaller store well stocked. Jason manages the larger Lynbrook store and he is also quite helpful. You can’t go wrong shopping CVS, but I highly rec getting the ExtraCare Plus card. I have saved so much money and free home delivery too. You do pay $5 a month , but they give you back $10 each month. Do the math! it pays to be an ExtraCare Plus customer and I am a very satisfied one!!! You can sign up at either of these stores If you do, tell them Cookie says Hi!

New Mobile App. I couldn’t figure out how to give this mess half a star and that would have been overly generous. This is the hardest app floating in space and space is where it belongs! Way too confusing. Is there any option allowing customers to return to any of the older versions? All were superior to what is here. This is going to be a problem for my poor pharmacist. I currently have 20 something active prescriptions and I kept track of these with the old app. Some require a doctor’s approval and some even a new prescription for each “refill”. I checked the app regularly to stay on top of getting refills timely when the number available was running out. I did this at least twice a week and I also checked my co-payments for previous refills of 30 and 90 days to determine what I could afford each time based on number of different meds I need. This new app probably has all that but I just wasted 35 minutes trying to find refills, numbers, and costs and I gave up since there’s no concise method to this madness. But I’m sure the pharmacist will check all this for me a couple times a week or you’ll be hiring more pharmacy assistants. However, there’s been signs at my CVS almost begging people to apply?? Good luck with this piece of garbage. And just so you don’t think I’m computer illiterate: I worked over 30 years and big part of my was to train, explain, and consult on new state computer programs. None ever “improved” this badly!

CVS - Customers (are) Very Satisfied. The online system is very efficient and effective. Prices and rewards are super awesome! They have almost everything in the store. The manager at the 3020 Sepulveda Blvd I forgot his name -he’s a young African American gentleman. He happened to be at the store when I was looking for a help to open the locked where they keep Tylenol and other Antihistamine pills inside the fiberglass cabinet. I didn’t even know that he’s the manager because he was going around isle per isle and tidying the store. He’s very professional, friendly and very helpful. Two thumbs up for him! Over all CVS store in Sepulveda Blvd Torrance CA is probably one of the best -even though most CVS stores are good. I also trust and comfortable with the pharmacy staff. Most of my family and friends are CVS customers because I recommended CVS to all my friends, clients and family members. There’s only one thing that I wanted to comment on, is the extra Rewards bucks that customers get after we paid our items at the checkout-a long receipt with bunch of coupons and $bucks rewards but it expires within 5 days. It would be great if the expiration date is at least a month. It’s just a thought. Thank you CVS! Kind regards, Luchie Eslao

Live Store Inventory and pricing. Comment on Pharmacy…. It sure would be great to receive a text message if your prescription may be delayed or on back order or the price has changed. It sure would be of great value to be able to access live “your store” inventory and pricing to create a true shopping list with actual true off the shelf pricing. Also please bring back more BOGO (buy-one-get-one-free) rather than buy 3 and get one free or save $1 etc. when you purchase 5 of the same item. Also remove limits on quantity purchased. And please for diabetics please create a designated section for Sugar-Free or No-Sugar-Added Items and increase inventory especially diet and caffeine-free soft drinks. And please increase all store inventory it is very frustrating when the sale says buy 2 and get one free and there is only one on the self. Please lower pricing on clearance items. One last note… please add a clinic to the Kings Highway Fort Pierce, FL store. On a positive note, the Port Saint Lucie, Saint Lucie West Store is beautiful! So clean and well organized and the clinic is a big plus! It was so nice I didn’t even think I was in a CVS. Very impressed!

Best App EVER! Thanks CVS. After a bad car accident over 5 years ago, I have found myself requiring pain management for the rest of my life. In needing this, I had to choose ONE exact pharmacy location to fill all of my prescriptions. Not only do I love my CVS location and all of the staff, I started using the app right away. I already had an Extra Care card, and used it for coupons and discounts. I’ve loved this app from the start, and thanks to developer updates on a regular basis, it has only gotten better! I would give more than 5 stars if I could. The app platform is excellent and user friendly. It’s amazing how much you can do with the app!! I’m now in the top 1% of Extra Care money savers in the nation, and I can refill, scan, and check prescription status right in the app for myself and my family. All of my coupons are right there - one click to “send to card” in the app and the discount will be applied at checkout. The more I shop in-store for things I need, the more customized coupons I get! I also love that you can open a barcode to scan for prescription pickup so that you don’t have to say ANY personal info out loud! It tracks and archives everything. I cannot say enough about how much this app has changed my in-store and pharmacy experiences for the better. Thanks developers for a beautifully designed app! One VERY grateful and impressed customer here!

Horrible since iOS 14. I paid $50 to get the $10/month & it while it was on my card, it wouldn’t apply to my purchase. They email me coupons & I don’t know why!!!! I go to send them to my card & get a “ooops something went wrong. Try later” & I get that message EVERY SINGLE TIME!! I tried to uninstall & reinstall but now “technical difficulties” won’t let me sign in. I call & on the one time someone actually answered, it was a moron who was only able to parrot a few words she’d been taught “uninstall/reinstall app”, “make sure your account matches” “have you tried turning your phone off & on” “I’m a pretty bird squawk squawk I don’t know squawk” A parrot would have been more useful especially when I told this woman what I’d done before she gave me the parroted answers “Why not send me to someone who knows what they’re doing?? Why not stop wasting MY TIME if all they can do is squawk what they’ve been told before saying “I don’t know. Have you talked to someone at the store?”🙄 I couldn’t help but think “did this idiot just ask me the dumbest question anyone could ask? That’s like calling Apple with a question about your phone. They have all the info identifying it as an iPhone & ask “are you sure it’s an iPhone”. That’s not ever happened with Apple but that’s how stupid the question was & I ended up with a we’ll give you a 20% off coupon to use by tomorrow since we can’t give you the $20 we stole from you. They’re useless.

Not enough help And not getting the prescriptions correct amounts. There’s not enough people helping the pharmacist it’s a little pharmacy and a big town and it’s like they’re overwhelmed with prescriptions. Last month I had to keep my bottle of Clonopin because they didn’t give me The correct amount , so I had to bring it The bottle with the prescription on it to the pharmacy because the doctor changes it and someone is not reading his notes correctly I don’t know? The amounts on the bottle should be correct all the time and you shouldn’t have to prove yourself by taking in the previous bottle. Read the doctors notes and do some multiplying that’s not too hard to do!!! And the wait time stinks!!!! There’s always a problem with the app!! The pharmacy needs extra help. Over Fourth of July weekend I was in the hospital three times to figure out what was wrong with me. The pharmacy did not have my medication (my husband went to pick up my medication, and the pharmacy did not have it) Then the pharmacy was closed for Fourth of July the fifth day I was in the emergency room seizing and going through severe shakes from not having my medication (Clonazepam). You’re going to lose a good customer.

CVS on Neptune Avenue must get an overhaul NOW. The pharmacy is located in a new complex and is a nice size store. It is usually not well stocked and not tidy. The worst is the customer service both in store and even worse over the phone. In the store after waiting on long long lines they send you from one side of the store to wait on another line. The horrendous and unsafe practice for a pharmacy not to pick up the phone lines and/or disconnecting the caller has spiraled out of hand!! One can call for days in a row (I experienced this multiple times and most recently over a period of 4 days) and the phone doesn’t get answered. Rings and rings and rings and after 20-30 minutes the system disconnects you. I was trying to arrange for my medication to be delivered as I’m on my own and couldn’t get to the pharmacy. To no avail. 4 days later I hit the prompt for “doctors.” The individual who answered the phone was so rude. I asked if there is something wrong w the phone lines as I’m calling all week. She replied “We are very busy here, get to your point.” Not unusual to get attitude from the CVS Neptune ave staff. Doctors offices don’t have much better experience. They don’t take their calls but keep sending automated messages via the cvs system and then state that the doctors office just isn’t responding. My neighbors and I have experienced this several times. Some neighbors won’t use this pharmacy anymore and I’m close to doing the same. Big box store that needs a major shakeup!!

Spotty. The CVS integration with Target makes no sense. You earn points "extra care dollars" to use on some products. Yet you can't purchase any target items at CVS (including pharmacy items) and CVS is inside Target, so basically those points are absolutely useless. *This is the case for at least my store, I'm not sure if it's everywhere.* Also receiving text notifications is inconsistent. Sometimes I'll get notified when my order is received, sometimes when it's filled, sometimes both, and sometimes neither. The third party discount search has never worked, it needs to be fixed or just removed. And there should be a way to add your discount or insurance remotely via the app rather than having to wait for the order to be ready and printed, then show your info to the tech, have them enter it and reprint it, then check out. It would be faster and easier for everyone for us to be able to add it ourselves before we even go pick it up. It would save everyone time, and it'd be better to see the actual cost of our med before we get to the store because sometimes when a new med is added it just gives the retail price and you don't know the actual price until you check out. Plus if you want to have your meds delivered but you don't have the discount/insurance added yet you have no choice but to pay full retail or go in in person to add it.

Marketing Consult Needed for the Pahoa, HI CVS. The App is Mostly usable, whereas the Phone recording for the CVS in Pahoa, is the Absolute Worst Phone Info Messaging I’ve EVER witnessed in a Major Store Recording. just try getting through to the pharmacy for your medication! It can’t understand anything you say unless you speak pidgin. For those of us who don’t it takes every bit of 30 minutes to try to get somebody on the phone from CVS to call me and talk to me in regards to my medication. I also find it disheartening that the same store closes down completely for 30 minutes every day to take a lunch break fortunately it’s at the same time every day so you don’t miss your pick up unless you’re just really not paying attention. It seems like a tremendous amount of revenue would be lost in that 30 minute time. And as a nurse 50 years I can count on both hands, the number of lunch periods that I actually got to have lunch! there’s gotta be a better answer than this because if the other people that work at CVS behind the counters and out in the isles if they can take a break without disrupting the store why can’t the pharmacy people do the same thing?

Why not use CVS. Cvs needed to not only update their app but update their pharmacies! Their pharmacists are rude in four out of five of the pharmacies that I have talked to Cincinnati. They can’t keep pharmacists in two out of three of them. They can’t keep employees in any of them mostly because they don’t want to work with the pharmacist, especially at the pay that they get. Now let’s go about the app. The app is good it’s copycat of Walgreens which is also good. Cvs however doesn’t allow patients anywhere to talk to the pharmacist. What about talking to the pharmacist and telling them they don’t want this order? I have one at CVS that I want to cancel No one there will answer the phone so I have to go there and cancel it, no one will go to the drive-through so I have to go in. I can’t walk so I have to get a wheelchair out of my car and go in to cancel an order so that I can get my medication at the store I want to get it at now. I have changed my store and signed a new contract with my doctor to use only Walgreens but another doctor has mistakenly sent a medication to Cvs and then sent it again to Walgreens. Cvs is already filled the medication and my insurance doesn’t want to transfer it. Thanks to Cvs. No wonder nobody wants to use Cvs.

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Great app. Easy to use and love the ability to send vouchers to your card. Be great if you offered overseas delivery.

Theft careplus. The careplus promo is a theft Coupons instead of cash discount No way to cancel from app or online

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Save A Lot!. Love the savings! Wanted to give it 5 stars, but the 4 stars represent the fact you aren’t able to ‘Load all Offers’ and have to take a significant amount of time to select ‘send to card’; frustrating!

Great discounts weekly. They put money on my card just for using their app plus you get 2% cash back with everything you spend

Something Missing. One of the few such apps which doesn't allow adding card to Apple Wallet for quick access

Truro eastend. Great

Love it!. Great app, easy to use.

Easy to access and navigate.. I am very impressed with the coupon format. Adding them to my card eliminates the need to carry paper coupons. Well done!

Easy to navigate. Easy to navigate

Love it!. I use the coupons and special advertised all the time

Impossible to get a receipt. It is virtually impossible to get a receipt of a telemedicine consultation

Passport/Wallet. It would be nice to be able to have the option to put the electronic care card in our iPhone wallets.

No Wallet Support. Downloaded this app to simply allow me to throw out the cvs card. Space is limited on my device so I didn't intend to keep the app, just the card in the Apple Wallet. Happily upgrade my review once the feature is added.

No support whatsoever from cvs in order to get our COVID-19 results. Sorry but you let us down!. Bad app

PERFECT.. seem less experience. PERFECT.. seem less experience. Loved the native m commerce part!

Bad really bad. Super frustrating trying to load my card info to pay with my phone. Wont tell me what the problem is, that tells me to get out of the app and reload which doesn’t work

Can’t prepay. App is still not working for prepaid pickup. This is unacceptable during a pandemic. Neither of my payment cards works (FSA or regular credit card). It tells me either incorrect CVV or “there was a problem on our side”. Been like this for months. FIX IT!

The photo upload piece needs work. Bulk upload must be done in batches if 4 or less or it crashes app. Not all locations are listed for photo pickup.

Great App. Works great, need to use more to give better review.

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Getting so much more better!! Not quite a five yet. CVS is really working on their app to be more user-friendly. I’ve got quite a bit of input for them still but they are improving it a lot. I’ve been on that app I have to say since it came out and the latest improvements being able to get the cost of your last prescription right there in the app and drug information right there in the app. Because sometimes I have some drugs, I don’t remember the names of what and what they do. It’s nice to have that very handy. I would like a total of an order of prescriptions before I place that order. Just like any other online or you would know the total. You would also know whether it could be delivered at that time as it is now we have to wait until the med is filled. It can be delivered. It would be nice to consolidate the ordering process. That’s the third suggestion tonight. They are really doing a lot better. I have to give them a big hand and hope they become five stars real soon!! PS was not a CVS fan for many of those 20 years but I’ve come around the last two years! Big thumbs up for CVS👍🏽

Functional but needs improvement. The app works well in general but it is slow to load, and the server seems to be down often. Adding the ability to include RX’s for family members exists but is clunky, and requires you to actually fill RX for that person BEFORE you can use the app for that person for anything related to their RX. If a doctor electronically sends a RX over electronically for a 30 day supply with 2 refills for a RX you have had filled at CVS in the past from the same doctor but your prior RX’s have all been filled (3 months worth have been filled) so your doctor sends over the new set of 3 months but does so PRIOR to you picking up #3 of 3 from the prior set then the app does NOT allow you to fill from the app. You are REQUIRED to call the pharmacy to get them to initiate the 1st of the three from this next set of RX’s. Hardly convenient. Especially when you get the more often than not ‘miserable, why are you bothering me because you know as a pharmacist I’m busy and prefer to not actually have to talk to people attitude’ even though you are calling because the app doesn’t allow this and requires you to call the pharmacist to initiate the round of RX’s. How about some updates and improvements to functionality offered?

Why not use CVS. Cvs needed to not only update their app but update their pharmacies! Their pharmacists are rude in four out of five of the pharmacies that I have talked to Cincinnati. They can’t keep pharmacists in two out of three of them. They can’t keep employees in any of them mostly because they don’t want to work with the pharmacist, especially at the pay that they get. Now let’s go about the app. The app is good it’s copycat of Walgreens which is also good. Cvs however doesn’t allow patients anywhere to talk to the pharmacist. What about talking to the pharmacist and telling them they don’t want this order? I have one at CVS that I want to cancel No one there will answer the phone so I have to go there and cancel it, no one will go to the drive-through so I have to go in. I can’t walk so I have to get a wheelchair out of my car and go in to cancel an order so that I can get my medication at the store I want to get it at now. I have changed my store and signed a new contract with my doctor to use only Walgreens but another doctor has mistakenly sent a medication to Cvs and then sent it again to Walgreens. Cvs is already filled the medication and my insurance doesn’t want to transfer it. Thanks to Cvs. No wonder nobody wants to use Cvs.

Almost impossible to use. Tries too hard to track too many details both in inventory and payment systems. Many items that appear the same to the customer, but may have different SKU or for whatever reason are listed as separately have to be waded through and tested for whether available for pickup, etc. When it comes to payment, there are too many systems (Masrercard click to pay, Discover,...) that store out of data addresses, so the card is declined and I have to figure out how to make the change. Over six months at the new address and after successful orders to the new address and i still have orders declined for unavailable delivery area or billing address mismatch. Additionally, moving around and about within the ordering system is not intuitive. Having to make a choice and then go back up to the top and click a left arrow or an upper right "save" to proceed instead of scrolling down to a big blue "continue" button makes it seem like backing out instead of making the change and moving forward with the order. This forces me to think about programmer intent instead of proceeding smoothly through the ordering process.

Bad customer service. The pharmacy gave me the wrong dose of my medication. Which caused confusion with the insurance, the pharmacy never apologized for their mistake and haven’t tried to fix it either. I tell my doctor to send a new prescription for a dose increase and see if the insurance will accept it as I had contacted my insurance and the problem was with CVS. Well they are having staff shortage problems so I understand that but this is getting so ridiculous. I specifically told them to stop trying to fill the one that the insurance said they wouldn’t cover. They kept trying to fill that and then I had to repeatedly tell them to find the new prescription that the doctor sent over and low and behold the insurance approved that one but they didn’t even bother letting me know or even worry about the new one just kept working on the old one. I would go in person and get told that I would get a phone call that of course no one ever called me. Then get told they don’t have it in stock so we go to another store and they don’t have it in stock either. So get sent to another store and get told that it will be ready in 30 minutes, an hour of waiting for this med to get filled we get told they don’t have it either. But don’t get told nothing because the service and care for the patient just doesn’t matter to anyone that works for CVS. I’m so mad that I don’t have a choice in what pharmacy I can use because the insurance companies rule our lives because CVS has consistently messed up my doses and doesn’t communicate with me about anything. It’s so frustrating to deal with a lack of care or concern for the patient.

Marketing Consult Needed for the Pahoa, HI CVS. The App is Mostly usable, whereas the Phone recording for the CVS in Pahoa, is the Absolute Worst Phone Info Messaging I’ve EVER witnessed in a Major Store Recording. just try getting through to the pharmacy for your medication! It can’t understand anything you say unless you speak pidgin. For those of us who don’t it takes every bit of 30 minutes to try to get somebody on the phone from CVS to call me and talk to me in regards to my medication. I also find it disheartening that the same store closes down completely for 30 minutes every day to take a lunch break fortunately it’s at the same time every day so you don’t miss your pick up unless you’re just really not paying attention. It seems like a tremendous amount of revenue would be lost in that 30 minute time. And as a nurse 50 years I can count on both hands, the number of lunch periods that I actually got to have lunch! there’s gotta be a better answer than this because if the other people that work at CVS behind the counters and out in the isles if they can take a break without disrupting the store why can’t the pharmacy people do the same thing?

Difficult to Navigate. I dislike your website and app because it’s not user friendly and I am extremely savvy, I do yelp reviews and online reviews and because I am usually spending so much time trying to find what I need I’ve always avoided the review when it asks me to do one but I am so fed up with the site today I am giving it a review and if I could give it zero stars I would. As much money as I spend at CVS due to it being the required insurance provider and I subscribe to the rewards there has to be others doing the same and sufficient money to make an app that is user friendly. I can’t ever find my previous purchases and since I use my rewards number they should be easily accessible both prescriptions and in store or shipped purchases. I can’t ever find find the in store and that’s what I look for as well as to see when and if I used my last reward before the expiring date to see if it’s worth the extra money I spend to have the monthly $10 rewards. I’m so frustrated I am going to verify if I am required to use CVS and if not I’ll be switching as I’m so over this website and the pharmacy itself constantly being out of what I require as maintenance and need refilled every 3 months. You would think because I tell them use auto refill they would stock it properly and have it accessible when I need it. DONE!!! Over it!!!

Outstanding above and beyond Service. I just wanted to complement the people at the McEver Rd and Mundy Mill in Oakwood Georgia Cvs they take excellent care of me. My being a disabled person on medication. I am beyond thankful for the care I received from them and I couldn’t be more happy with the store especially the people that work inside the pharmacy. I wish I knew the young ladies name that always takes care of me and makes sure that my medicine is available in a timely manner. I can’t get over the level of service I received from the store but more over these people . I just can’t be thankful enough. I haven’t been able to find a place to send a review for these people, but they need to be acknowledged and thanked because they are going above and beyond the call of duty. I am going to get their names tomorrow and I’m calling corporate because these people work their tails off and I’m sure it’s a very difficult job dealing with the elderly ,disabled and just sick people and still keep a smile on their face and find it in their hearts to be kind to an old disabled boomer like me. Melanie Murg

Deals. I am not happy about the cvs app change on the deals. It was much easier to browse coupon deals by going into each category. For example I would go to category “grocery” and all the deals would be listed and I would just scroll through and select the ones I want. With the new change you have to select all the categories you follow, and all the deals for “all” categories are listed as one list and you have to scroll through the whole list to find what coupons you want and select. The new feature makes it more difficult to shop and select deals. Please bring the old one back! By customers using the new feature will not be using the coupons because it is way to difficult and cvs will lose sales this way. Also, want to mention that each deal does not show the whole description of the item, you have to select more in order to see the item in full view. I’m not happy with new feature and I don’t think anyone would take the time as I did to let cvs know this situation. Please let the technology department be aware of this situation. Kind regards, Your customer in Orange, CT.

Not enough help And not getting the prescriptions correct amounts. There’s not enough people helping the pharmacist it’s a little pharmacy and a big town and it’s like they’re overwhelmed with prescriptions. Last month I had to keep my bottle of Clonopin because they didn’t give me The correct amount , so I had to bring it The bottle with the prescription on it to the pharmacy because the doctor changes it and someone is not reading his notes correctly I don’t know? The amounts on the bottle should be correct all the time and you shouldn’t have to prove yourself by taking in the previous bottle. Read the doctors notes and do some multiplying that’s not too hard to do!!! And the wait time stinks!!!! There’s always a problem with the app!! The pharmacy needs extra help. Over Fourth of July weekend I was in the hospital three times to figure out what was wrong with me. The pharmacy did not have my medication (my husband went to pick up my medication, and the pharmacy did not have it) Then the pharmacy was closed for Fourth of July the fifth day I was in the emergency room seizing and going through severe shakes from not having my medication (Clonazepam). You’re going to lose a good customer.

Store at Massapequa. Service at this store is terrible. I went there this morning to get some cold medication and the store was open, but not a representative could be found. There was four of us in the store. Eventually two people left after waiting a good 10 minutes. I waited, and I finally opened the door that set off the alarm and a young lady came and told me I should not have done that. I informed her I waited 15 minutes and nobody came after I rang the bell near near the cough medication several times. She told me she heard nothing looked at her phone and said no calls were made. She then tried to open up the glass doors with several different keys and they would not open the glass doors, after five minutes of this. I left the store and went to Walgreens. This is not the first time that I went early in the morning and found nobody in the front of the store to service customers. There’s also been times that the website states that this location has items and when you arrive at the store, they don’t. If CVS wants to keep their clientele, they need to really improve services at this location

Poor pharmacy service attitude. Today, 3/3/20, I went to pick up my prescription at Pali Longs. I was surprised at both the quantity and the cost, and expressed my concerns. The reason given by the woman with long black hair not wearing a clerk jacket regarding the quantity turned out to be valid. However, her attitude and manner were argumentative and combative, and not at all sympathetic to my perspective. My other concern was that the expiration date on the three bottles was the same. I wanted dates further out into the future as I knew there’d be no way I’d use the three bottles by then. At that point the pharmacist walked up and asked me what I wanted. I repeated that I’d like later expiration dates on some of the three bottles. He told me defensively that there were none. When I expressed my incredulity at his seemingly tough-take-it-or-leave-it attitude and statement, he checked on the computer, proving his statement. So while the information relayed by that woman and the pharmacist were correct, information that I accepted and thanked him for, it is the manner in which they communicated with, basically, served me as a supposedly valued customer, that I find off-putting and upsetting. A review course in customer service and a reminder that the store’s business model depends on its repeat customers is in order, don’t you think? If on the other hand, you don’t care about my business, then you leave me no choice but to take it elsewhere. And believe me, I’ll share my experience with those I know.

out of stock/unavailable items. The filters are complicated& anytime I tru to use specific filters to avoid needing to go thru each item in random orders , it drains my battery on phone , is confusing to me & could be hundreds to thousands of items in no specific order it takes so long to place orders due to constant freezing/re-loading pages & repeatedly goes back to page 1 & removes filter options selected . It shows items that aren’t abailable for all 3 of delivery/pick up in store options & the things I need most (Tide Liquid laundry detergent & toilet paper , for example, ate in store pick up only & I can only get to physical cvs store once evey 2 wks so by the time I get there , either items are sold out &/or my rewards/coupons& sales (all the deals) are expired ! please consider adding more options for these household items & update the lists of items that are sold out as necessary bc Ive seen items sold out for up to 7 days remaining on list as thiugh available until 2-3 hrs later when ready to checkout/pay/place order 1-3 items removed from my cart which completely throws my entire order off & more often than not I just get thise items @ other retailers ( Such as : Walmart , Walgreens/Target/Rite Aid/Sams Club )

How is this app so terrible. I work in digital marketing, specifically in apps, so I have evaluated a lot of app UX over the years, and this one was shockingly bad. Today was my first time downloading and attempting to use this app but it is 100% unusable. I tried to create an account using the license scan feature but it only takes the photo once it recognizes the card, so it took a good 10 minutes of wandering around the house trying different backgrounds and lighting to get that to work. I get an account created & linked up with my care pass (approx 15 min into the app) and I go to check on a refill that is at a weird status, but there is nothing to reference what that status means. So I try to look around the app for my answer and anything I click on requires me to log in again but doesn’t accept the password that I wrote down and also saved in my iPhone. Both attempts don’t work. So I go back to try to find the phone number for the store for my RX and the app crashes and gives me: “An error has occurred trying to contact the server. Please try again later.” This was during normal business hours. Literally everything I tried to do in this app didn’t work. CVS is a big company and rx is kind of important so I’m baffled at how this app is so awful. If anyone from CVS corporate reads this - please hire another company to run your app.

False delivery error message. I have received prescriptions in the mail before from my local CVS in town to my house, and after I paid and pressed continue to finish my transaction, an error message came up and said that I was not close enough to my CVS or not a residential address. Completely untrue. I tried a second time and it went through fine, but I have to monitor my credit card now to make sure I was not charged twice from Cvs and your mistake. The CVS in Holliston, MA is notorious for having long time consuming lines so if one may get it through the mail it is a benefit to Both the store and its customers. I have had problems with your app as well when I submit a refill and it says it is submitted, wait a couple days only to find out it is not being processed at all, nor is there any history of it. Submitted again, and it still did the same error. Even after confirming that it went through. It is so frustrating that my doctor recommended changing Pharmacies for that particular medicine. I have switched to Optum RX home delivery for this, and we’ll see how that goes to determine if my other medications will be transferred to them. Please fix your errors on the app.

Annoyed and Frustrated. I have been going to CVS since I was a young child with my parents. A few months ago I decided to buy my own CVS Care Pass now that I am an adult. The app is so glitchy. On a almost dailu basis I get really good coupons in the form of a notification. It will be either $5 off your purchase or 40% off your purchase, tap to send to your cvs card. When I press it the app begins to start and then crashes. I restart it and NEVER get the good coupon. To add to my frustration, I wanted to add my prescriptions off of my parent's account to my own and the manager of the CVS had informed me he added it to mine. He neglected to tell me the prescriptions were still under my mother's name and my entire family was now on my account!! I had saved up a $5 coupon by picking up my prescriptions and my parents used it due to his own mistake. They told me to call the CVS customer care line, because the manager of that store messed up my account. I am beyond frustrated. Why is is such an issue for a young adult to have their own CVS card and transfer their own prescriptions to their account? Surely this is something that happens quite often. I wish there was a way to fix my account and the app. I am considering switcing to Walgreen's at this point, once my yearly Care Pass expires. UGH!!

New CVS App. I attempted to order 3 prescriptions on the CVS website this morning. I could not locate a simple complete list of my of all my current prescriptions from which to indicate the prescriptions I needed to refill. I found lots of pages explaining medications, frequency of use, but not a check off box to indicate that I needed it. The website is now so convoluted and confusing that I have given up and will need to call in my prescriptions. I believe that I am probably one of many who will need to do this, so I am quite certain that the phones lines will be completely jammed up everyday until they can simplify the website. I’m certain the IT people responsible for this update can easily find whatever they are looking for because they created this mess. But, please review this app update from the user’s perspective. Also, I have always relied on using my list of prescriptions on the old (and easy to use) CVS website each time I was required to give my doctor(s) a list of all my prescriptions. Now, I can’t find it to even place an order. I tried to order 3 prescriptions, but was only able to order 1. I have no idea how I got the one to go through and not the others. I’m not even sure if the 1 is ordered. This was a nightmare and it definitely needs a lot of work to make it user friendly.

Great when it works- needs work. This is great in theory. It lags, it doesn’t work. I’ll get a text saying my RX is ready but doesn’t show it on the app. It doesn’t include hours when the pharmacy is on its lunch break (aka CLOSED). I get more texts from you pressuring me to refill and pick up than I do from friends. Most of my stuff can’t be auto filled and if you call for it, the doc will then call me too and remind me I need to come in. It’s bordering on harassment. I’ll get three texts between now when you filled the first two of my RXs and when you’ll get in the third, since your automated system doesn’t anticipate regular monthly RXs for items that require a new RX each time. But you’ll still want to make that call for me. It’s obnoxious. The app also doesn’t allow me to cycle off the “want to have it delivered” notice because my insurance doesn’t so that, they want me to order through them, which as should be clear, I can’t. I also can’t transfer a prescription from my old pharmacy that I used to love, to the closest one up here in Walgreens country because they filled it too fast and once filled you have to call. Better hope they aren’t at lunch. Otherwise you still have to go through the 4-6minutes of prompts before you can get to the pharmacy, listening to all the useful information you already know, just to get hung up on because there is no one there to take your call, please repeat the process. Did you know you can do all this stuff on the app? Yep, what I can’t do is what I need to do, this is not helpful!. I used to be a fan. Now? Not so much. Please work on actual functionality.

Something is better than nothing. It could be amazing. I’m on a ton of regular meds and I feel like I live at CVS. This is the easiest was to refill...except the info is frequently wrong on when your med is available for refill, etc. Don’t do the thing that’s supposed to sync your meds together, you just end up getting some meds late. I wish I wasn’t owned by pharmacies, insurance, and haggling with my doctors office, but that appears to be the future. CVS has cornered the market and NOT making life easier, except for a few pharmacy workers who recognize me and try to be accommodating. They need to pay those people more so there isn’t so much turn over and more customer service. And put more money into this app because it could be great but it’s sadly neglected and “under construction” frequently. How come I can’t shop for all my stuff and my meds and go to the drive through (more of please) and just pick up the whole thing? Because 3 people are working at a huge store. Lines are ridiculous and that’s another reason this app should be amazing!

Wrong information. First of all, I love the CVS app. I see the changes you were making and it is becoming more user-friendly. My question is about certain schedule of medicines. When I go to the doctor, everything is not on the refill schedule, so when I go to the doctors, some of my medicines may not be time for refill. They all get scheduled for when they are due. Except certain schedule of medicines. Those medicines I have to call and ask them to fill them instead of them automatically being filled. There is a prescription on file that says I need to take one every day and you make me pick it up on 30 days and you know when I have the last one, why do I have call? Schedule it. The other issue is that if I go to the doctor early, the app will tell me refill too soon. It can be filled on this day. Then when I call on that day, the pharmacy tells me it can’t be done for two more days. So the app gives you the wrong information and it feels like discrimination due to the type of medicine I am on. I don’t know if that is the way my local CVS do it, but it is as every CVS then the app should not tell me it is available two days earlier. Sorry for typos I did this with voice to text. I am in my car most of my workday or in a Hospital.

Ms. CVS Pharmacy gives incorrect info about your rx on recording after sending email it’s ready for pick up. I explained on conversation with pharmacy that I was in extreme pain and needed delivery. She asked what the rxs were. The doctor called it in and I did not know. One one was a steroid and and the other was for pain. She asked me if it was a and b. I said why r u asking it’s in the computer, I already said I don’t know. Confirmation is ok by look it up your seeShe said one was being processed. She then said it couldn’t be delivered. I asked why. I held again and she then said it could be delivered but my card was declined and she could not process my new card number on the phone. I asked to speak to the pharmacist. The employee said “Gladly”. I guess she condones inaccuracy and laziness. The Pharmacist confirmed the credit card info I was given . I told her I live alone and had been in pain for a week. THEN AND ONLY THEN DID SHE VOLUNTEER INFO THAT I COULD CHANGE MY ACCT NUMBER ON LINE. I guess the other employee doesn’t know that either. The inept employee said it would be $15 for 1 rx same day delivery. I was willing to do it and Iive 2-3 blocks from the pharmacy. I received an email it will be delivered tomorrow before 1:00pm. I have to use CVS because of my medical insurance. This is only one of MANY incidents. There are computer printed signs by the pharmacy that say thank you for you patience while they handle their NEW patients. You have to be kidding me! I WILL be calling MILA (management International Longshoremen’s Association). They decide who insured us.

Staff and app. This week I checked my ready prescriptions - their were two - I had stopped using one so I cancelled it and left the one I needed. I checked twice to make sure I had done it correctly - today when I went to pick up the one I wanted turned my bright and sunny day into a dismal day - The clerk gave me one prescription that was not either and when I asked about the one I came for he said go to drop off - I asked could he just check and he so rudely told me go to drop off - so I go to drop off and the lady told me quite rudely I guess it must have been put back - so obviously they don’t know how to use the app - Secondly the entire pharmacy 305 Brown St Mesa staff are unpleasant and rude - some excel at it even more than others - they don’t greet you if you ask questions obviously they are annoyed and monosyllabic answers often occur - I hate going there - Earlier this year there was a new assistant and older gentleman and he was so helpful and polite but now the old crew is back and it’s back to a knot in my stomach every time I go in there - oh and what happened to my prescription - rather than be helpful and let me wait the 20 minutes the woman says come back in 4 hours - had it been a new script I wouldn’t mind but the app had it already filled and ready and now I have to wait again - my final comment can’t anyone in CVS rearrange those people’s attitude - thank you

CVS app & CarePass have MADE ME money. -This app is so user friendly. Simple. Easy to navigate. I literally take 5 minutes in my car before going into CVS to search and add extra care bucks and coupons for what I’m going there for to my card. And if I add a couple extra items I scan them in the store and ALL applicable coupons automatically populate for me! This 5 minutes and awesome company’s savings app saves me tons of money every single transaction. At LEAST 15-20% off my total almost every time. I can easily see and push “+” for all my extra care bucks, coupons, and mailer discounts in one place! - The CarePass is only $25 a YEAR. I made my money back in 2.5 months by doing nothing bc every single month I get $10 promo reward. In addition to 20% of ALL cvs brand products, I mean it’s a no brainer. It’s only February and I’ve already saved $237 dollars YTD. I don’t work for CVS, I just have a lot of other apps from stores like Publix and target and their membership savings program and apps are crap, not user friendly at all, confusing and frustrating. Not worth spending time to get coupons to get $1.00 in savings for spending $100+.

Awful app.. I take prescriptions and I can never get correct details. I’m the patient and it’s my account with my credentials and privacy so it matters (when I take controlled substances since I was 10) to know when it’s being filled, the history, information, details etc instead of not showing up at all and being left in the dark. Do you know how frustrating it is to be driving to different doctors back and forth and you have a billion things to do and you can’t even rely on your cvs app to reliable tell you when to go get your meds or if it’s even available? Then when it’s not in stock they don’t even try to help you locate other stores ? I have to call around my self because the app is useless or it will display some info and it be completely incorrect. GET IT TOGETHER AND IF YOUR ALWAYS OUT OF STOCK AND YOU HAVE REGULAR CUSTOMERS THEN ORDER AHEAD OF TIME OR CALL THE CUSTOMER OR PUT IN THE INFORMATION IN THE DANG APP. I also think their should be options to put in rx coupons etc like Jesus it’s 2020 they have robots working in Walmart now and I’m sitting here waiting for the little red circles to spin and spin and never upload. It’s like I’m having ptsd stuck inside of a sears store never to get out...change it up. The app was so messed up a pharmacist gave me way more than he should have and called me over 3 weeks later and I had no idea then told me he would just short the next one!!!!!!that can’t be legal customers don’t count their pills they rely on the pharmacist and the app to do those things for them.

Scripts. I had a 6 scripts to be filled my Dr sent them in at 2:40 at 3:30 I received a text saying my scripts were done I went on the CVS App to confirm to see one of my scripts still in Process I then called and was told a half hr for one out of my 5 which didn’t make sense as 5 were already filled this is in going issue with CVS Pharmacy techs are rude and inconsiderate. This isn’t the first time I’ve had issues with the staff. Last time I picked up my prescriptions. One of the pharmacy techs was closing the window with a message saying due to staff you have to go in and I said hello I’m here can I just get mine she said I see you. I understand that there, overworked and understaff I myself at work for pharmacy and in the health industry however, you don’t speak to people that way in generally, I don’t mind having to wait, but in this case, I have an antibiotic that I would like to start I should not have to wait a half hour for one more prescription due to all of these issues I really am thinking about going to another pharmacy and family and friends. I’ve said they’ve had the same issue with the CVS so either you need to get more staff or teach your pharmacy staff, how to be compassionate, understanding, and empathetic to customers.

Disappointing. I am so tired of this worthlessness of this app. I do not want my scripts on automatic refill because I pick up at different stores. Last night was a perfect example of the problems I have. I ordered 3 scripts for me, 3 scripts for my husband and 2 scripts for me that needed to be renewed at the doctor. Today the three for me are ready for pickup. The three for my husband show they were last filled yesterday but they are labeled “in process.” The two that needed a new script show they were filled today but I have to call the pharmacy to get them filled. This happens EVERY time! When I call the pharmacy I wait for 10 minutes or more and no one picks up. I tried going to the drive through and it didn’t move for 10 minutes. I know they can’t help being busy but if the app were fixed to automatically release scripts when you have requested a refill from the doctor it would help. It would also help if “in process” had more info, sometimes that means they didn’t use the coupon so th e script is being rejected by my insurance, sometimes it means they are waiting for the medicine to be delivered to the store and sometimes it means it is just sitting there waiting to be put on the system. It it wasn’t for the fact the CVS I normally go to is right where I turn I would have switched to Walgreens long ago.

It’s not really about the app. I find the app to work fine but going to the actual CVS store is different. For months you were only allowed to use self check out. The employees spent plenty of time helping people at each terminal. I understand that their had to be a method to the madness but I dislike it anyway. today I purchased two items at the self check out. I’ve had to do this many times before for myself or my husband. I followed the prompts and when it got to the end of the sale, my 40% off coupon was not used and I did not get a receipt!!! I pushed the help button when I realized things were going wrong. I had to wait and the terminal went on to the next sale. The CVS employee told me that I had not put my phone number in when the terminal asked for it. I feel like I did because I was prompted to. If I made the mistake or not I did not get my 40% off. He basically told me there was nothing he could do. if he would have waited on me to begin with this would not have happened. I think the self check out should be an option not a requirement. T. Mathews

NEW is NOT Better. I noticed some changes in your app today. Mostly to do with the pharmacy. This happens over & over & over again. Do you actually have people that test your pharmacy app in real life/real time? Every single time it’s upgraded the mistakes are readily apparent (to me ) at least. Today I am looking at pharmacy re-fills for my family. It looks like you are trying to push “script syncing” again. One one the list is my husbands blood pressure medication it shows he picked it up on NOVEMBER 26th. How is that even possible when TODAY is NOVEMBER 14th? These are the annoying little things that will cost you users. Change is already hard but when your users learn something new they don’t need to be even more confused. I have a photo of the screen if you would like to see it. On one of your previous updates there is only 1 spot to show when you filled your prescriptions under “date filled” that same spot is also used when the Dr writes the script to the pharmacy. This confuses people easily. You need a line for DATE WRITTEN & DATE FILLED & DATE PICKED UP.

Actually Zero?. My CVS never has my meds available, makes me go days without filling it, and now doesn’t even answer their phone- it just goes straight to VM. I live with horrific daily chronic pain from 6 different spine disorders, diseases & issues, so I’m constantly at about a 8-10 level pain even with medications & procedures. So I can’t go even an hour without my meds or I’m in screaming pain & can’t walk, and they don’t seem to care about that. I realize a lot of this is because of regulations that keep getting stricter from people who don’t seem to be in chronic pain themselves, and who don’t seem to be thinking about those of us who need these meds to tone down the pain, just to be able to function a bit better, and who are still trying to have a bit of a life each day. But whatever the cause, CVS is literally a pharmaceutical company, and we should be able to get the medications that are prescribed for us, by our doctors who know us BEST, no matter the good intentions of lawmakers cracking down on addiction & over-prescribers... They just seem to be “throwing the baby out with the bath water,” as the saying goes, by lumping chronic pain sufferers in with addictions, so now we can’t get the medications we need to have a better life with our friends & families. Please please remedy this. Thanks.

Great app but missing a few things. Love the app because I can lookup prescriptions and they are filled accordingly. It’s easy to navigate. I wish it had an option to cancel a prescription to be filled if not needed anymore (like a competitor’s app does) instead of having to call the pharmacy and letting the pharmacists know. I work banker’s hours and usually do not have an opportunity to call the pharmacy that me and my family use. Also, when my daughter turned 18, her information was taken off my app account without any notice. I don’t even have access to anything for her. I should have been notified at least by an email that this was going to happen. My son is disabled so I take care of his prescriptions. What happens when he turns 18? I will have no access to his prescriptions and will not be able to assist him with prescriptions? While I do know there is a way access to my daughter’s CVS account, the way for my daughter to allow me access NEVER works so I end up having to get her login information when/if she needs some assistance with her prescriptions. Very frustrating but otherwise think the app is good.

Easy to use but issues with delivery feature. First I’ll say that I use this app frequently. It’s very good. Very easy to use for prescription refills. A few improvements are needed to make it great. Texts sent to me contain links to delivery options. It would be nice if all the texts automatically opened the app. The flow in Safari isn’t great. If you push me to a browser from a link I should be presented with a sign in option immediately. Otherwise I get to check out and have to enter all my personal info. Over the last few months the delivery option wouldn’t pop up on the app or safari so I had to call the pharmacy for delivery. Looks like that bug was fixed recently. Other things that are getting better are auto refills. There was a change in policy that forced re-opting in for auto refills but the app doesn’t have the option for that on some prescriptions that had it before. Add an alternative feature, like a link that sends a request to the pharmacy. Script sync needs work. I’ve requested this several times in the app but still don’t have my prescriptions on one schedule.

Your pharmacy. I called the pharmacy today because they screwed up my prescription. The girl said her name was Nana. I have never talked to such an unprofessional, sarcastic person before in your store. This girl was rude and condescending. And she couldn’t comprehend what I was trying to tell her. I had a prescription for 60 pills of Buspirone prescribed in December. It was changed in January to 120 pills. My son picked up my prescription today and it was only 60. I explained that to nana and proceeded to explain to me that they do thousands of prescriptions and sometimes one slips by. We cannot change your prescription once you take it out of the store. I said I don’t want to change it I was the other 60 pills for the prescription. I asked her why they canceled the new prescription and kept the old one. She said well, you doctor is supposed to cancel the old one when he orders a new one but doctors are never wrong, right? We are! Anyway, we can’t change it but you can use what you have and come in 15 days and we will give you the rest. I explained then you are charging me double. $5 for this wrong prescription and $5 for the next 15 day supply. Well you should have checked. I had to tell this girl not to get sarcastic with me when it wasn’t my fault. I know this store is short staffed, again not my fault, but someone needs to get rid of this girl, nana. Oh and charging me and the insurance company twice in 30 days for one prescription is insurance fraud. What should have happened was, we are sorry for can come up and pick up the rest of your prescription (60 pills) at no charge because I already paid for it.

Unhappy. Very unhappy with the cvs app. I send their cvs coupons and when I go and pay for the items, coupons do not pull up on the cashiers screen and nothing can be done on their end so you lose the savings. I call the cvs 1800 number and I have to call 2 days later and it takes them another 3 days to give you the credit. Months ago they added manufacturer coupons to the app and when I send them to the card and go make a purchase at the store , most of them do not go through . The cashier says they are having problems with the coupons not showing up on their end and therefore no coupons work. I call the 1800 number for cvs and they have no clue how it works either. They tell me I need to call the company from the coupons that didn’t go through myself. They don’t know the numbers to them either. After cvs adds all these coupons for the customers convenience to use, they make it hard on us with them not working. Then when I call they are no help . Cvs needs to fix the problem . If manufacturers coupons were added to the cvs app, cvs should fix them and not tell you to call the other company. I don’t want to go through the trouble of calling all these different companies because my coupons sent to the card do not work

CVS and Caremark Review. I’ve recently transferred my prescriptions to CVS and I will say it has truly changed my life as a completely dependent disabled bed ridden individual. The patience I receive from each team member is absolutely amazing. There hasn’t been one situation that hasn’t been figured out to my benefit and to ensure I always have my meds. Im still astonished that I’ve never received bad customer service even once from the 6-8 employees working in the pharmacy. Im so impressed. CVS as a store also has many good perks about them as well. When needing assistance finding things they’re very helpful and considerate. The rewards bucks come quite frequently to my app and it really helps when u are on a tight, strict budget. Thank u CVS for thinking of the many people out there whom meet daily challenges and just need that one person to be kind and considerate. It goes a very long way. I hope others, like me, find the amazing satisfaction I have and for those who have not had a chance to glorify CVS, check them out I know they’re won’t be any disappointment

So Good So Far!. 1. Except I Would Like to Get My RX’s Sooner than the Time Space Shown & Only Allowed❣️When I Could Actually get Through on the Phone, Via Recording, or An Actual Person, I Could Get Them Within 2 HRS.❣️Please Make That Possible Again Either Way❣️❣️❣️ 2. PS: As of the New Year, Your App. Is Worthless, if Your Employees Can’t Read the RX’s Correctly❣️So Far This Year (Jan. 2018) They Have Screwed Up 2 of My RX’s in Both Jan. & Feb. & Promised To Fix Them in Feb.!❣️They Have NOT Done So, & are in The Process of Screwing Up March, & My Dr. Is Too Busy & Frustrated to Take the Time & Fix It, & Unfortunately Her Nurses Can’t Understand What is Going On & Now Your/My Pharmacy Won’t Admit There Mistake & Just Fix It❣️😱😤 I Found the Mistake in Black & White, & It Was the Original Person Who Filled Them in Jan.’s Mistake; a Human Error❣️🙀I Can Forgive If It Can Be Fixed Immediately❣️I Have MS & Now I Am Too Old & Tired To Keep Messing With This❣️😔 I Have Been Filling the Same RX’s at This Location for 18yrs.!❣️🙀 There Have Been Problems with RX’s & In’s. Etc... Since Current POTUS Has Taken Office & I DON’T NEED ANYMORE❣️PLEASE HELP❣️❣️❣️😫 Your Faithful Customer Since 1990, & at Current Location Since 2000❣️👍✝️ Sincerely, C. L. Nelson

NEWEST UPDATE ON APPLICATION. I myself was confused about the update and new parts of the application. The newest update is worse than the last. A person shouldn’t have to out of the application itself to a website. The sole purpose of an application is do things in all one place vs back & forth. A customer can get very easily confused on which part of CVS (application or website) was used to get to the area that the customer wants to go. It’s just simpler and less confusing in the long run for the customers to use the application itself only vs to go outside of the application for their need’s. So at this point, I myself will not use the application/website until this is fixed or improved for us customers. UPDATE: I don’t like the new system for voicemail message’s. There is a problem with the application not following through on my request for Rx’s ready for refill & when I request them. I log off the application & log back in, the application doesn’t show the request. I need the Rx’s filled within a certain amount of time, so my dad can pick them up with the other’s. Now I don’t know if they will be ready & now my father will have to make a 2nd trip to get them. I don’t even know if/when the pharmacy will call me back before my dad leave to get the Rx’s. I am trying to get them synchronized together & now I may not be able to.

Rude and petty. My doctor gave me a 28 day prescription and they put it in the computer as a 30 day supply. When I came back 28 days later they gave me a hard time about it so I had to call my doctor and he had to call them to get it fixed. They fixed it but was very rude about it. The next month was the same thing and my doctor had to call them again and tell them it was just a 28 day supply. The next month they did THE SAME THING AGAIN, only this time when my doctors office called them they told the office it was a 30 day supply! The lady in the pharmacy was petty and refused to fill the doctors orders telling them and me “it’s a 30 day supply! It’s BASIC MATH!” but she wasn’t even listening to the dosage the doctor had prescribed for me! I had been getting this prescription for over a year and they did this like every time but that last time with the doctor calling them and they still refused to fill it was enough. I will never do business with them again and I will make sure everyone knows how they acted. The last little girls power trip cost them this customer and then some if you ask me! I mean how are you going to argue with the doctors office, especially when this was done multiple times. They obviously do not care about their customers so don’t waste your time

Complaint. Honeoye New York CVS. For the last year this location has shut down the pharmacy midday for an hour, seems every time I am in town it is during this shutdown time and I have to come back another day. I live 25 minutes away. Yesterday I went and it was 1:59 pm. A gentleman asked Aaron the pharmacist, for assistance to get zicam tabs for his wife, he said he was on lunch and was not going to end his lunch early. The man said it’s 1:59 can you not help? Aaron said no. I helped the older gentleman find what he needed, losing my place in line for the pharmacy! Aaron needs to retire, this is not the first time I have experienced his rudeness. I actually hate having to deal with him at all. I always hope Chris is there when I arrive as he is always friendly, helpful and caring to customers. Quite the opposite of Aaron. The store usually always has more than one person in the pharmacy, can they not stagger lunches instead of closing for an hour at lunch? Also could you put Chris in their full time, Aaron is a miserable human and I honestly am sick and tired of how rude he is to customers. Not exactly the face of happiness you like to portray!! Ivy Carpenter

This app is a mess. 1. You can’t opt out of promotional notifications. Receiving multiple ad notifications a day disrupts my peace and is a direct violation of the App Store ToS. I just want to know when my medications are ready. Nothing else. This app makes it all or nothing. 2. The app is unintuitive and clunky. They hide things behind so many menus with names that don’t make sense, and I’m saying this as a person in their mid twenties. I’d imagine a large chunk of their clientele is older people, who are more likely to struggle with confusing technology. This app purposely makes it stupidly difficult to access the most basic information. 3. Why is the menu hidden behind a swipe gesture? There is absolutely no indication on screen for that to be the case. Again, think about your customers who may be struggling with the technology. Simplicity is a good thing. This app is anything but. 4. To my knowledge, there are no accessibility settings. The taskbar at the bottom is a weird translucent white now, and it is hard for me to read. Someone with worse vision than mine needs to be able to make that opaque again. A dark mode would also be greatly appreciated for those who are sensitive to bright lights. Imagine having a migraine, so you go to order some medicine, and get blinded by the brightest white interface ever? Horrible. 5. I am genuinely considering finding a better pharmacy to go to, because this app has become unusable in its current state. The blatant disregard for your users is frankly offensive. Healthcare is hard enough to navigate as it is, we don’t need you to make it more difficult.

Bait and switch you see the coupons but can’t use them. For the third time in four or five months I have tried to use coupons and the CVS app or some pricing doesn’t work. They can’t find a price or something . tonight. It was a 30% off coupon that expires on Oct 8 showing in my app but wouldn’t ring up even though it showed it was on my card. He killed in a number from the details of the coupon showing in my app and it still wouldn’t work. Then the app freezes up so neither of us could do anything. even if a cashier says they are a manager or assistant manager they CLAIM they cannot override - maybe because CVS only hires people that are so shady They can’t be trusted with override transactions?? that’s what that sounds like to a customer. FYI straight off the felony conviction! However, I called two other stores to find out if the so-called manager at the Stockbridge Henry store just lied to me tonight when he said “it’s against policy” when I questioned what he first said “we’re not supposed to” which really meant to a customer we can , but I’m just not gonna do it for you. Then he said he wouldn’t, & kept disagreeing with me what he said& changed his tune& said it was against policy. Managers at two other stores says that was an outright lie. They have the means to do whatever is possible to make the customer happy and make their coupons and their sale prices work. You can put nasty reviews on the stores Google site and they don’t ever respond. You can also call the 800 CVS phone number and the manager will not get back to you. You will have to follow up with the store because they don’t do it most pathetic customer service ever.

Worst app I use. I’m usually not harsh about apps but this one has caused me numerous issues in getting my medication on time. Running out because of a terrible app is totally unacceptable especially for such a large company. For instance, the app said I picked up a medication in January. I did not. The doctor reordered it after a January visit but it was too early. So when I wanted to refill it, it wouldn’t let me. It appeared that I had picked it up. Then the history details said it was on hold. Another more annoying problem is the app not agreeing with the store computer. Happens frequently. But worst of all is when ordering a refill, it refills at the store the prescription was originally faxed to by my doctor which is another state. It doesn’t matter if I changed every address months ago and the pharmacist transfers it while I’m standing in the store. Then, she or I must call the wrong pharmacy to have it returned then wait up to a couple of days for it to be filled in the correct pharmacy. That means occasionally I RUN OUT OF HEART MEDICATION! Your computer system also doesn’t let me know the prescription is ready (often) even with that option selected. Shame on your company and computer technology staff.

Wow. Just awful.. I am writing for my 85 yr old mother. During the past few weeks, she has had so much trouble ordering her prescriptions from CVS. Although I set up her Rxs on the app, it is not “senior friendly” at all. Heck it’s not even friendly to me, and I happen to be very tech savvy. This app is awful. I recommend doing anything you need to do on their website. DO NOT USE THE APP unless you want your blood pressure to go up. I had to take over her account because she actually has high blood pressure, and was so stressed when she used the app that it would go up 15 pts! That’s horrible for a healthcare pharmacy. I know you guys can do better. To top it all off, there’s a pandemic going on, which adds even more stress to our elderly. My mother and I both tried numerous times to contact the pharmacy, to no avail. I was on hold for over an hour. I finally spoke with an associate, who I thought had straightened everything out. He didn’t. Needless to say, after a week of trying to get her Rxs in order, it still hasn’t happened, and she is still without her prescriptions. Just appalling. Time to change her 5 medications to a different pharmacy I guess. Say goodbye to $350 a month of out of pocket purchases CVS!

Live Store Inventory and pricing. Comment on Pharmacy…. It sure would be great to receive a text message if your prescription may be delayed or on back order or the price has changed. It sure would be of great value to be able to access live “your store” inventory and pricing to create a true shopping list with actual true off the shelf pricing. Also please bring back more BOGO (buy-one-get-one-free) rather than buy 3 and get one free or save $1 etc. when you purchase 5 of the same item. Also remove limits on quantity purchased. And please for diabetics please create a designated section for Sugar-Free or No-Sugar-Added Items and increase inventory especially diet and caffeine-free soft drinks. And please increase all store inventory it is very frustrating when the sale says buy 2 and get one free and there is only one on the self. Please lower pricing on clearance items. One last note… please add a clinic to the Kings Highway Fort Pierce, FL store. On a positive note, the Port Saint Lucie, Saint Lucie West Store is beautiful! So clean and well organized and the clinic is a big plus! It was so nice I didn’t even think I was in a CVS. Very impressed!

Worst CVS. The CVS located at 610 west main st freehold nj This pharmacy department does not know NJ State law. Upon needing a prescription transferred to them they need to call the other pharmacy (Wegmans). But person who would not give their name to me refused to do! He said the other pharmacy must contact them. I tried to tell him state law says he kept talking over me repeatedly! I asked for another clerk he said ok will put me on hold & disconnected me … this happened twice! Also put on hold for long lengths of time! The Wegmans’s store also tried to help me they called & were left with constant ringing & no answer…. I decided to call store manager. He immediately went to pharmacy & had them work on my prescription immediately! I was told do drive tru pick up in 10 minutes…When I came to pick up the drive thru line was 3 deep & 20 minutes! Also confusion on coupon & what not. I feel bad for anyone trying to get medicine needed going through that particular CVS. My usual pharmacy on Ryan road is great much nicer & helpful they found the only pharmacy with my medication & I was shocked & upset with what I had to go through to get it at the 610 west main st store ! Over 1 hour of phone calls & a pharmacy technician that is not capable of handling a routine task. I’m told by Wegmans that it’s not unusual with CVS they have issues with them. I’m one unsatisfied customer with th this store.

CVS. Love the CVS app and shopping in the individual stores too. It tells me what is available in each store before I go. The app also lets me know if sales and coupons are available for the items I am shopping for that day. You can shop in the app and do a pick up order if you do not want to browse the aisles or are in a rush. The app lets you know when your order is ready. It’s convenient if you want someone else to pick up your order for you. I just came from my two favorite CVS stores. The Valley Stream store on Merrick Road is wonderful. Kerry is the friendly manager there and she does an amazing job keeping that smaller store well stocked. Jason manages the larger Lynbrook store and he is also quite helpful. You can’t go wrong shopping CVS, but I highly rec getting the ExtraCare Plus card. I have saved so much money and free home delivery too. You do pay $5 a month , but they give you back $10 each month. Do the math! it pays to be an ExtraCare Plus customer and I am a very satisfied one!!! You can sign up at either of these stores If you do, tell them Cookie says Hi!

App is good service bad at drive thru. I have been a loyal cvs customer for over 35 years, I recently changed to Macs pharmacy, not because of price, but the cars I was instructed to buy a young lady at the drive-through!!😧🥺 While waiting for my prescriptions in the drive-through for a lengthy amount of time, which I understand, Cvs stays busy that’s a good thing, but when I pulled up and said you guys are really busy, the lady just looked at me and rolled her eyes after sitting at the window with no response for 11 minutes. I was asking her if there was a way that I could physically request my prescriptions to be done a different way than callingling in the day of. Her exact words were,” you could go somewhere else”. I said is that how are valued customer is treated, told to go somewhere else. I told her that’s exactly what I’m going to do, and, as explained very clearly that that is not how you treat a valued customer, and she just kept on making it worse. The pharmacist approached her as I drove off, I’m not sure what the young black ladies name was, and I have never been treated and humiliated so bad, I feel that this needs to be addressed, for Cvs sake. Very disappointed.😥

Prescriptions and other. First, my prescription medicine text message where I no longer getting text messages when a refill is in progress and when it is ready for pick up. When I go to the website, I have verify my cell phone, but the app doesn’t tell me I have to verify the phone number. Then I two of my prescriptions has two refills that I can request it automatically refill or manually request refill. However, the CVS app tells me I have to contact prescriber to get a refill, because CVS app tells me that there is no refills. So I have to delete the app and go online where it will show me that I have two refills available for refill manually. I lost my debit card that is my primary payment method. After I got my new debit card, I can’t remove the lost card and change the new card as my primary method of payment. I did call technical support and they did everything to fix this problem, but it did not work. They did an awesome job and I believe 100% they did everything to fix the problem. They also told me to go to the CVS store. If this problem does not resolve the CVS store did everything to fix this problem. However it did not work. I believe 100% they did everything to help me fix this problem. As of right now, I deleted the app and I’m going to use the website to see if this will fix my current problems.

Horrible since iOS 14. I paid $50 to get the $10/month & it while it was on my card, it wouldn’t apply to my purchase. They email me coupons & I don’t know why!!!! I go to send them to my card & get a “ooops something went wrong. Try later” & I get that message EVERY SINGLE TIME!! I tried to uninstall & reinstall but now “technical difficulties” won’t let me sign in. I call & on the one time someone actually answered, it was a moron who was only able to parrot a few words she’d been taught “uninstall/reinstall app”, “make sure your account matches” “have you tried turning your phone off & on” “I’m a pretty bird squawk squawk I don’t know squawk” A parrot would have been more useful especially when I told this woman what I’d done before she gave me the parroted answers “Why not send me to someone who knows what they’re doing?? Why not stop wasting MY TIME if all they can do is squawk what they’ve been told before saying “I don’t know. Have you talked to someone at the store?”🙄 I couldn’t help but think “did this idiot just ask me the dumbest question anyone could ask? That’s like calling Apple with a question about your phone. They have all the info identifying it as an iPhone & ask “are you sure it’s an iPhone”. That’s not ever happened with Apple but that’s how stupid the question was & I ended up with a we’ll give you a 20% off coupon to use by tomorrow since we can’t give you the $20 we stole from you. They’re useless.

Terrible Buggy, unnecessarily cumbersome. They payment feature never works and the people in the store don't have a clue what to do. It’s nearly impossible to figure out how to change your form of payment when your credit card expires except during a check out. Naturally I don’t want to hold everyone up so I wait to do it afterwords and you can’t find on the app where to do this. All the special offers and coupons should automatically be added to your card which they aren’t. This is an unnecessary process to have to go through. Adding this to my earlier review. Why can’t all of the coupons automatically load onto my care card. It’s so such a complete utter waste of time especially when I’m standing at checkout trying to go through them so I never get to add them until it’s too late. I don’t have time to plan my shopping experience at CVS I kind of go there cause I have to because my insurance company I would never go to that store the way that I make this so difficult. It also stinks that half of the things get printed on the receipt which I don’t want to save why should I have to save it if I have it app? What do you think they could add a setting where everything automatically gets added to your cart and not print it out on the receipt and that you don’t have to review it all? This has the potential to be a very good useful up and it’s just way too cumbersome and not worth the effort

The app has problems and freezes when using for Rx;. Using the app is frustrating. It’s unreliable, freezes the CVS pharmacy computer during the checkout process, takes so much time to load, and often requires doing checkout the old fashioned way, verbally sharing private information. Also, for coupons and rewards, it doesn’t make sense why customers have to click on every coupon to “send to card.” It’s hard enough trying to earn rewards. The time it takes to compare offers and make sure the criteria are met to earn rewards is not worth the effort. Even with the savings, the prices are still too high at CVS. Walmart has lower prices. And the coupons you get in the mail or via email expire too quickly. They never seem to be available when you need them. Rewards expire as well. The only reason I gave 2 stars is because I can view prescription details on the app which has been handy when I’m at the doctors office or completing medical forms. Also I can refill Rx on the app, however I tend to refill via text messages where I get text reminders. The text reminders aren’t 100% reliable but it helps to have occasional reminders. Please fix the bugs for the pharmacy checkout and send all coupons and rewards directly to the card.