OTC Health Solutions App Reviews

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Can’t login. I put in my email address it says I have an account, I put in my password and it just comes back and asked for login again. Why does the app not remember my email address ? Why does the app not present me with the correct keyboard so that I can easily put in the email address?Not a very well-designed app. I called the Support line and there’s no support there.

Not Ready for Prime Time. Setting up account, the keyboard stays in alpha for numeric fields. Scanning product bar codes is not implemented.

Helps Me Navigate My Benefits. This app was great and really simplified my understanding my OTC benefits and helped me find eligible stores and products so i did not waste time! I love it! It's a must for all Medicare members.

iPad. This app does not expand to fit an iPad. Worthless on iPad.

Not working. This app is for younger fast people. It has a timeout and if you don’t hit continue fast enough it blocks you if when you get your order complete and go to check out, he gives you an error code and you cannot check out.

Editing. Can’t edit your phone, email,address,etc on your profile

App problems. It is the worst app I have ever used it won’t let you login to your account it says wrong email and I have my email for years I hope you read your reviews and fix the problems

SCAN function. Scan function states “Coming Soon” and it is already Jan 32, 2023. When will it be available?

Primitive App. App does not allow biometric access, nor allow one’s pw to be saved. Feedback option in the app errors out. App needs updating!

Not user friendly. On an iPhone you must type your email and 10 character password each time you use the app. Why can’t they make iPhone store this info in passwords like everyone else? Also the in store barcode should that identifies you for purchases should be allowed to store in wallet. This app is cumbersome.

Suggestion. The apps does not have an option to use face recognition to log in. If you select change password and decided to cancel it, the apps doesn’t give you an option to return to the home menu. You basically have to close the apps and then log back in.

Mostly inconvenient. I like being able to show the barcode to the pharmacy cashier when I make in-store purchases, and check whether an item is eligible for ORC benefits. But it’s extremely inconvenient that the app isn’t coded so iPhone stores my login and password. Passwords these days aren’t easy to remember or type. The app needs to stay logged in longer when I have the lock screen on, so I don’t have to walk around the store with the app constantly displayed just so I don’t get logged out. The app doesn’t always accept my login credentials even though I very carefully check that I’ve typed them correctly. (I do appreciate that I can at least “show password”, since I have the type it multiple times.) Fix the login user-unfriendliness and I’ll gladly upgrade my rating for this app.

Database is out of sync. This App has consistently shown the in store shopping credentials that belong to someone else! When I presented the barcode at the CVS register, they told me the account was for someone with an entirely different surname and living in a different state. I did report the issue to CVS via their customer support line, but they showed little interest in addressing this important issue. Waited a few days to see if the issue was just related to an end of year change over, but the issue has persisted.

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