OTC Health Solutions App Reviews

Horrible. If I could give this app a negative star rating I would. If I could give Aetna Medicare a negative star rating I would! I wish insurance Commisioner Mike Causey would look into Aetna & make them do stuff right & pay for the lies they’ve told their clients lies about😡 This app is horrible, doesn’t benefit one bit. I called customer service right off the bat when it wouldn’t work & everything she told me it would do, it didn’t & still won’t. Then the app wouldn’t open unless I synced it with my cvs app so it could see everything I was purchasing from cvs& get my bank card info etc etc…so u didn’t sync it so now it won’t even open!This is a OTC benefit cvs/Aetna card. I have no idea what I can use it for except gas at the pump & I’ve bought 1 OTC medicine & cvs probiotic with it. Bunch of lies from Aetna…I’m sick & tired of Aetna & their lies-I can’t even get answers -correct truthful answers whenever I call & talk to a Aetna CSR about my insurance plan. It’s insane! Literally I talked to 2 separate Aetna CSRs & both claimed to work there & both claimed to be looking at my plan but gave complete opposite answers in every question I asked!😡 I can’t even schedule surgery I need bc Aetna can’t tell me what my cost would be when given the CPT codes!! Also they tell me a dr is in network so pay my copay the I get slapped w an extra $85 from a regular dr visit!!! I’ve told Aetna over & over who my PCP is & it won’t let me put them in online so they said they changed it then sent me a new Aetna card with some organization of drs & address on my card as my PCP who I’ve never even heard of & I don’t even live near there!😡 I called back…promises I’d get an updated card, promised they put my PCP in the system but none of that has happened still!😡 Aetna is horrible & their CSRs know nothing & lie & cost me extra $ for lies they tell me! & they can NEVER let you speak to a manager or supervisor!

Out of stock & very limited. Came here for specific items but found that those items were either out of stock(Phillips Replacement heads) or unavailable on the site BUT available at local store(for us home bound disabled that is NOT an option) so ordered CVS vs trusted brand(Dude Wipes) hoping will at least be half as decent but experience as shown that is rarely the case for such vital tasks…there is more but think we all get idea, site is very similar to “Free Grocery Store” in NYC…the difference being at least not risking life and limb shopping, just the week long plus wait it supposedly is going to take(ordered today 2/21 but won’t get into 3/2…must be by horse and carriage vs US Mail)…think we covered it

What happen to the scan barcode tool?. There use to be a tab at the bottom of the screen, where you could scan the barcode of an item and see if your insurance covers it. It made it easy to find out of the item was covered or not before heading up to the register. Every time now we struggle looking for items that are covered and when ask for help they just refer us to the app saying we can scan the barcode of an item to see if it’s covered or not. However that tool is no where to be found on the app. The paper the worker gave us shows it being between the store locator tab and the support tab but the little scan icon is not there on our app. This app is not very user friendly or kept up to date in my opinion.

FALSE ADVERTISING-Poor product availability -Useless. I purchased CVS brand 4x4 gauze pads advertised as "Latex Free" . Once I received them, the box states, "Not made with natural rubber latex". This is makes it NOT LATEX FREE, as I have learned from a very painful experience, and is therefore FALSE ADVERTISING BY CVS!! It just doesn't contain natural rubber latex, but still contains latex, which I am highly allergic to both. A 2nd CVS item I ordered, "Medicated Heat Patch" states "Contains Natural Rubber Latex, WHICH MAY CAUSE ALLERGIC REACTIONS", yet this was NOT stated in the product description. That is 2 items wrongly advertised out of 3 ordered. Now I have to go to a store I hate in order to exchange them since I can't trust the app to provide correct, important information, or lose the benefit. I don't know which is worse. Also, the app provided only 900+ available card options out of literally thousands in the stores. This was a terrible first and probably last experience with the app. CVS is a terrible store and app all around.

Superior App. The app is extremely easy inconvenient to use. It takes a total of three minutes for me to complete my order, as opposed to going into the store and taking up to 45 minutes at times. Even calling in, the representative are extremely friendly, helpful, and very efficient. I highly recommend those not needing their items that same day order on the app. It takes approximately 3 to 5 days to receive my orders.

OTC. I appreciate the fact that there isn’t any added shipping cost. I also like the fact that everything is rounded to the nearest dollar making it more simple to keep track of the amount. My dislikes are that while some items, like acetaminophen, wet wipes, and many more that have many options while the thing I need; such as shampoo, denture glue, body wash only have ONE option. 😢 I find it very frustrating that I only have one choice for shampoo yet I can choose from about eight different pill planners.

Janet. It would be easier to find available items if like items were grouped together. Also, when I was checking out, I had to pay an additional $4.00. It said “shipping address confirmed,” but when I pushed the final button, it said “shipping address not confirmed.” I called your 800#, & the gentleman said, yes, a lot of customers have been calling & have been unable to get their orders processed. (Great.) I said, let me try something. I edited the address so instead of saying apt 210, I put #210. That was it! It then processed completely. The man said, “oh yeah, I see here, your address has to be entered the same day we have it here.” Now, how would anyone placing an order know how YOuR computer has their information listed. Come on, get that glitch fixed! I just gave you the answer! Get a tech to fix it!

Works well and is easy to use.. The only problem I have is having to go back into where I’m shopping because it takes me back to the selection page each time I view a product. Other than that it’s easy to use and understand. I do wished it would include tax into total before applying payment and then seeing I’ve gone over slightly and have to add a second payment. But I do appreciate being able to add the payment. Another plan I had a few years ago didn’t allow a second payment option.

Better Than Nothing. I usually use the internet site to place my quarterly order, however when I attempted to do this I wasn’t able to place an online order. I was offered the app so I gave it a try and I was able to place my order online. To be honest this whole process is confusing as hell. It’s always changing, claiming to make things easier, but the changes only make things more challenging. You have the OTC allowing $30 per quarter, then you used to offer gift cards for making healthy choices, now that has changed. When the change was done, it seems like it was explained after the fact, then a card came in the mail which kind of explained a little better what was going on. There’s just no consistency. Before retirement I was in IT so I can negotiate the process…if I feel like putting in the time and effort to use the system. I just don’t believe a great number of people this process is meant to benefit can negotiate it. Just my thought, maybe I’m wrong.

CVS OTC. Customer service workers. First let me start off with 1… the workers on the phone there English is very broken and very hard for OLDER PEOPLE TO UNDERSTAND PEOPLE WITH a accent and they also do not understand what we are saying they just keep reading the same thing over and over 2… orders on line should be able to be canceled least up two 24 hours……3… Aetna also was informed of how my order was handled. 4….. from here on out I will go else for my need I will not shop at CVS period NO MORE I will only get my prescription there where I don’t have to deal with people that can’t understand…. Or I can’t UNDERSTAND

Simple to use!. This app is great! It's not that I don't like going to the store... Well, okay, I mean seriously, mean who in their right mind actually likes going to the drug store? Right? And this app makes it super easy to just key in what you need and it ships right to your house! Ba da boom! I'd much rather go other places than pursuing down the antacid aisle! Plus, I ALWAYS end up in the makeup aisle and buying something that I will never use and in 6 months it winds up in the garage can! I'd rather be at Nordstroms! I rarely toss my purchases in the garbage! lol!

Hate the forced “telephone” screen. Why can’t CVS adapt its OTC Health Solutions app to go full screen on the iPad? I might be overlooking something obvious, but I just cannot get the program to go full screen. I use my iPad consistently in landscape position (my photo shuffle wallpaper kills!). It is just as aggravating as a splinter under a fingernail to use a 2”X7” fake phone on my screen with so much potential free space just sitting there! And yes, it remains it’s iPhone physique when I turn it portrait. AARRRGG! And for dessert, I use my fat fingertips rather than a stencil, so the buttons are ridiculously small - I can’t get the cumbersome (but I’m used to it) keyboard to pop open - heck, it could use all that wasted space around the pretend phone screen! I just wish CVS or whoever could get this app to intuitively know what device I’m using and adapt accordingly, like every single other app in the world does. This is 1995 technology in a 2025 world, and except for using CVS, I can pleasantly forget those early days of DOS. Why won’t they?..

Seriously?? CVS OTC Is The Worst Medicare Related App I’ve Ever Seen!!. I’m that person who never writes reviews. First, I need to say I didn’t bother with the customer service for this app. If the app is THIS bad, CS can’t do anything, or maybe they don’t want to, whichever the likely case is. Second, I should disclose that while yes, I’m on Medicare, I’m in my early 40s. I can’t imagine how my grandma would navigate such an app at her age, of the typical Medicare age group. I’m new to CVS OTC blah blah; I’ve only been with Aetna Medicare for six months. Yet, this app in addition to many other factors makes me wonder if I’ve not made a huge mistake by leaving UHC. I will be going back to their easy to navigate website and apps come fall. It took me 7h and a password reset to my original password to even enter the app. Every link I’ve tried to enter has failed, and I have received nothing but error codes. I was hesitant to download the app after reading the prior reviews, but after getting nowhere on the website, it seemed my only option. I was wrong. I’m unable to actually call to place an order. I’m not sure if that’s what CVS is doing-trying to get people to call-or if it’s a ploy to just keep the benefits. Either way, the app is an absolute JOKE as is the website and I know this isn’t the correct forum for Aetna, so I’ll leave them alone, but I wish Aetna would have at least continued with Nations Benefits. And I wish I’d stayed with UHC. Thanks for nothing CVS and Aetna. Are y’all even bothering to respond to all the negative comments about your app? Sigh.

Prayer Answered Overnight. I'm so grateful for the new items that are covered. I haven't even looked at the entire updated benefits catalog, because I found so many things I needed that weren't available before. This month, I'm in even worse shape than I normally am, and I just ran out of shampoo, my son needed his shampoo and body wash (which actually his favorite scent), we were down to one bottle of softsoap in the kitchen that we shared surg the 2 bathrooms..... My son just asked me for particular band aids we just ran out of. You get the jest. I have been praying for God to make a way in multiple aspects of my life, and although it's just HBA and First Aid products that equate to $50.... It is a few of those pebbles that broke off of the boulders I've been carrying for over a decade, and it's a few elephant's toes lifted from my chest, so....I can relax my shoulders a little and breathe a little deeper. I thank God for these little victories, for the help received from Sunshine/CVS, and for the ease of being able to browse a catalog, order products my family is in dire need of, and have it shipped to my home, or wherever I may be visiting. I know this is long for a review, but if I could show you my prayer request book, you would see that I've been praying so hard for me Him to ease my mind, quiet my mind, to give me guidance on my future and on how I can ease my financial burdens. That was last night. I woke up today and came to the app to place an order. Every single thing that I ran out of and needed...... It was added. Thanks for collaborating with insurances under the umbrella of Medicaid, to help families with easing their burdens. $50 is a true gift to an unemployed single mother with chronic health issues, without a vehicle

You asked for the wrong id number during account creation! CVS doesn’t show mindfulness.. This app is terrible to figure out. If I wasn’t a curious type I couldn’t be able to complete the account creation! It asks for my “member ID”. This is not correct. I got curious and decided to try my MEDQUEST # and lo and behold it worked. Your app should specify that it wants the correct id number! Don’t confuse people by asking for the member id and when I called your support link below the creation screen she told me to use my INSURANCE ID CARD member id!! Then she started talking to me like I was the idiot and her tone of voice became condescending because I kept telling her it wasn’t working so it couldn’t be right and the condescending attitude got worse until I said “I’m a curious type so let’s try something else.”She then tried to override me by insisting that I just had to look at my insurance member id on my insurance card. As she spoke I just went ahead and input my SOH MEDQuest ID number and it worked, (it’s also on your insurance id card but it’s labeled as Medicaid #), and I finally was able to complete account creation! Then I had to explain what I did and asked her to tell someone that they needed to tell people the correct id card number that was actually needed and she said she was making a note and someone would see it if they checked. >sigh< After I finally finished the creation part I was able to shop and order but the amount of choices are limited and WITHOUT ANY DISCOUNTS for the people who would typically need to use this type of OTC benefits. Worse still, my CVS extra care discounts weren’t usable. I paid the normal retail prices for cvs brand items without sale or CVS extra care discounts. Such a shame. We have a very small OTC BENEFIT to begin with and you’re charging as if we’ve purchased brand name items. I don’t see any reason why this app doesn’t have any kindness and compassion for the customers who would need to use this benefit. It’s too bad that nobody asked the membership what we think about this kind of thing and it’s too bad that nobody fought harder for better pricing during contract negotiations. I have to use this benefit and I did an order which was pretty basic. Hopefully the delivery and such will go smoothly. I’ll update if weirdness happens. I hope this helps folks during account creation. Good luck and HAPPY NEW YEAR!

Easy yo use. The app is super easy to use. Would like to see a little more name brand over the counter cold medicines. For generic you can get all kinds of stuff, but the just go to the store and get name brand products. It’s great that the he benefits card pays for things like hygiene products and well as utility, and gas for the car. Transportation is always an issue with gas, this card helps pay for me to get o appointments. The fall prevention is nice too. I find a lot great things through this app. Medicine, first aide, cold/allergy, even healthy foods.

Slow. Slow to load list of items, tried to see all items available. As you scroll through there is no order. When I get to about pg 12 system crashes and restarts - at the very beginning. If you try to skip ahead you can only jump 2 pages at a time, but keep in mind they have scrambled the items you have seen with the items you did not get to yet. If you know what you want - say stretch gauze it may not even come up in search - you get the death spin and thrown out so you just put in gauze next time and sometimes if you are lucky it is listed, sometimes not even though you know you have purchased in the past. Does not let you know that tax is added to the order until after you have completed your selections. (Recalculate!!!)

My Actual Star Rating is -10!!!!. My Medicare Advantage Plan switched to CVS this year for OTC benefits. HUGE MISTAKE!! I have dealt with CVS and their insurance apps before and they NEVER WORK! So, I hesitantly downloaded this app yesterday, and I could tell right away that something was not right, so I called in 3 different times and got 3 different reps who gave 3 different explanations, none of which explained or fixed the problem. The only thing I can figure is that the app is broken, something that is VERY common with CVS insurance apps. Using my benefits card in store at Walmart gets me what I need to get through the month (groceries, household, and personal items). I count on this benefit money to get me from one month to the next. If I can't use them because the app doesn't work, then I don't know what I will do, other than switch my insurance plan.

OTC APP. Hard to complete order. When trying to check out, my address was verified with a check mark, yet when submitting the order I would get a message that my address was not confirmed, preventing me from completing the order. I call CVS customer service and they were incapable of helping with the APP, in fact told me it is glitchy. I decided to close the app, and when I reopened it, my order was still there; however, I had to re-enter my credit card. This time I had the opportunity to confirm my address again, and then I was able to complete the order with no other problems.

Good for the most part. When shopping online, the app jumps back to page 1 sometimes or if you click on an item to read the info it will send you back again and you have to scroll continuously just to get back to where you were. That is really annoying and it takes a while to shop for just a few items. Update: the app seems to have gotten better. Now when I read item descriptions or add to the cart it goes back to where I left off. I haven’t had any more issues

YOU HAVE ARRIVED AT THE MEDICAL SUPPLY RATION LINE-Run!! Don’t Waste your Time and Money. New app continues to be a Waste of my insurance plan’s money and a waste of my time. Zero to no choice in most items at ridiculously high prices. Now on top of tacking on a high price for your insurance item, now they are charging you for tax on top of that fee and asking for your credit card to pay for that. If you are me you don’t have money, So now you have to get less items to make up for that. Now you aren’t getting $100 in items anymore. Shoot for $90. When you don’t have enough money for food or medication, it kinda makes you sick to have to come here every month. You feel bad if you don’t and feel worse when you do! I don’t like it either way. Do better. Don’t treat people like this. Try the app yourself. At like a regular person and get on the app and experience it. Look for something You want or need at home. You’re not gonna find something you actually want. Guarantee. Try it! Why would we be happy with your app? Good luck.

Extra benefit card. I don’t like this card it doesn’t benefit me what so ever I do not like using CVS for services you have me under fall prevention which I have not fallen at all I am 65 but my disabilities are my stinky other health issues such as Mental and nerve damage and bone loss . Having problems getting what I need from shopping with this CVS O T C card you can’t buy healthy foods from family Dollar or Dollar General I do need help with home products and hygiene products too. CVS and certain Supermarkets are not as close to me if I don’t have someone to take I have travel by public transportation which is fine but can’t carry everything back home . Last year the National Benefit card was much better

Easy to use. Very user friendly, however I wish there were healthier options….vitamins that are soy based cause inflammation, lotions with parabens, pop tarts are not a healthy breakfast ( food choices overall are deplorable I would not order any of them!), gummy vitamins are laden with sugar etc. you need to be savvy to navigate the options. Since this is primarily serving our elderly community on Medicare, many of which are experiencing health issues….that should be the first consideration regarding what is offered!!

Easy and simple way to get the items you need.. This app is awesome and consumer easy to use, it has made getting my medication and other types of skin and hair products an ease. They have everything the store has and is very good quality app. Love this app it has saved a lot of time and money. Shipping is also pretty fast one time I got my stuff i ordered the next day I was blown away. I also have not had any problems with any order I have received. My products are always in the package, no mix up or anything like that. I have had such a great experience with the help of this app and the A+ service it provides each and every time I used it and ordered things. Thanks CVS for this amazing app and the flawless experience I have had. Highly recommended by Joseph M.

Option not available. Why would you show an option that is not available? I placed an order for less than my spending allowance but the taxes put the total amount over by $4.52. I was given the option to enter an additional card # to cover the extra amount. The transaction would not go through and when I called customer service I was told that I could not complete the process of paying any overage with a second card. Why offer and accept additional card info if it cannot be used? I also was told that I had to delete an item so that the total after taxes was less than my amount allowed. I am also unable to delete my additional card info even though I am unable to use it.

Failure. This app is terrible! It keeps crashing or going back to the first page while browsing the product list. Plus it’s hard to spend the exact benefit amount and it won’t let you go over and pay the extra balance yourself. So we wind up unable to use the full benefit unless you get lucky picking the right combination of products. Why show me products that are more than my benefit because your app won’t let me buy them anyway. I had 3 products in my cart so now I have to start over again to try to get them in my cart and checkout before it crashes again. Also, only the front label is shown and the details don’t show the drug facts label on the back or even the ingredients in the drop down.

Not Too Shabby. Not a bad app, but good be better. The searching could definitely be better. Those with OTC benefits would rather know exactly, including taxes how much is left on our benefits card when putting product in our cart. Playing the “add a product, see if the added taxes don’t go over the benefit amount on the card”, gets old very quickly. Maybe have an option that you can toggle on and off that says “Include fees and taxes in total”, as some hotels do in their apps, would be helpful. Also, why can’t you Zoom each picture of the product without having to come out of the zoomed picture, then “tap to zoom” the next, etc. etc. Just little annoyances I’ve noticed. Otherwise, not a bad app.

So Far So Good. Just used this app for the first time and my experience was very good. The category section makes it easy to find items and there’s a search bar that allows for faster searches. I’m still learning about this app and one thing I’ve yet to find out is…if the monthly allowance rolls over to the next month or if I just lose it and also if I go over the amount in my account then can I pay the difference since some items are priced a lot higher than what my monthly allowance is and it would be nice if it allows for paying the difference but either way, I’m really enjoying this app because it’s free money to get some stuff I may want so it’s a Win Win!!

OTC CVS. The app can be frustrating to navigate. There may be multiple amounts of the same medication that are only found after scrolling through many other products rather than being grouped together. The grocery options seem very limited this time. While the image for the category is a jar of mixed nuts, clicking on it only shows a couple of liquid electrolyte solutions and no groceries. There is also a category for Diet and Nutrition but it only contains several protein shakes. It used to be possible to fill up the cart with protein bars and other similar snacks, but now it seems to be more medicine and band-aids or nothing at all. Perhaps that is better than sugary cereals but increasing the quarterly allowance while decreasing the selection of available products is really sort of a cruel joke.

Shop From Home. It’s convenient and easy to use this app and shop from home. Thank you to my Medical Insurance Company for adding this Over The Counter extra benefit to my Plan. Thank you to CVS OTC for making the shopping experience seamless. If you don’t feel comfortable or confident with online shopping, this benefit can be used in-store or over the phone with a CVS employee. However you choose to use the benefit, it’s wonderful to receive needed items free of charge.

Very convenient and helpful. This app works great for me. Granted, I’ve only ever used the online option for ordering products. Choosing my eligible items, adding them to the cart, and checking out takes me all of 10 minutes (or less) each month and I always get my order in a few days. Super easy for me to use as I’m a ftm to a 7mo old. Thanks for all the recent updates to the app, it looks/runs better each time!

Disappointed. I used to get $135 per quarter. When the amount was decreased to $100 I called to inquire. I was told that because prescription coverage had increased quarterly allowance had decreased. I’m not on any prescriptions. So my punishment for being healthy is that my quarterly allowance has been decreased! Now it’s decreased again to $75. As if that wasn’t bad enough I now have to pay tax on the allowance which was initially included. So I went from $135 a quarter to $69 a quarter. Very disappointing. And so that I don’t forget I had filled my cart ahead of time and let it sit but it always goes back to empty. Also, I got a bonus amount but I can’t use it in combination with my quarterly allowance.

Not reliable and waste of time. Every time I log in to this app the balances either show up or disappear while I know the balances exist. Secondly, Every product that has the Blue OTC label on its shelf was not eligible at the cash register. This included Kleenex, toothpaste and floss which are all preventive type products. The only product that was eligible was cortisone cream as if only treatment type products are actually eligible. The store person said even though the blue label is there, the specific insurance provider may not consider it eligible. And using the app’s scanner told us nothing at all as we couldn’t even get it to produce any information. If you scan something, it should automatically display information back.

Kept on declining my debit card. I was $4 above my allowance and added my debit card to pay $4 and tax it kept on declining. I called the debit card issuing bank they said it’s merchant’s problem so I changed and used the other debit card from another institution and same problem persisted. I thought to change the item so that I could bring total amount to my otc quarterly allowance of $30. To my astonishment, the same debit card worked. Why it didn’t allow me to purchase extra amount when I was paying through my debit card? Correct this problem otherwise don’t say that we can buy over and above the allowance! Should not happen next time otherwise will complain to my healthcare provider company Thanks

Your app IS SEVERELY LACKING!!. This app is such a pain! AT first I was able to use the OTC Commercial reward ($25), within the app. My REWARDS is not working EITHER!! Y’all should just get rid of this app, and send 2 DEBIT cards to everyone. ONE for the OTC Commercial, and ONE for REWARDS! I tried using my REWARD, but this app is CONFUSED! It kept declining it and saying the rewards was for OTC only. NOPE! You are the ones who wrote this app, the explanation of what the rewards can be used for is for pretty much ANYTHING, and the OTC COMMERCIAL is for OTC items only! By the way- This app takes a nose dive when I attempt to use it for my OTC Commercial. It keeps ERRORING. Make a NEW APP, that works properly, OR retire it all together and send the cards like I suggested earlier in this review!!!!

Fair not mobile friendly. Expensive. Monopolistic CVS products or CVS relationship manufacturers.. Flip flopping between pages inefficient. (All OTC products are not available for view this way). In order to get to pages you must go back to original screen and start over if you’re looking for comparisons or want more detailed information. More products are available than are seen scrolling through pages. In order to do this you must put in specific items in search bar type in the product in order to find. Even then you may not see every product related to what you’re looking for. Very frustrating when you have to go through each and every page and in spite of that still not finding what you’re looking for if you can’t remember the exact product name or name brand. Products are much more expensive in CVS catalog than you could shop on your own. Perhaps Walmart.

Online Order. I made an online order today and experienced difficulties with the process. Everything went as it was supposed to until I tried to check out. I got an “something went wrong, message please try again”. The problem turned out to be that even though the deodorant I ordered was advertised as OTC eligible it really wasn’t for some reason. The order clerk said it was “removed from the plan”. My question is: If it was removed from the plan, why did it show as OTC eligible? This ordeal made for a confusing and disappointing experience for me (this was my first time trying your online shopping service).

Why are you only allowing a 5 star review?. I’m trying to leave a 1 star review but it’s not being allowed? How do you manage only 5 stars ? Anyway you are beyond expensive and you don’t ship for weeks and I need what I ordered you don’t even allow me to cancel my order so I can go and purchase what I need. I can’t wait weeks for it anymore! This is a terrible system and a glitchy app and soo way overpriced. 0 customer service support. There go ahead and call me a Karen I have legitimate complaints and no one to help!

Support Staff can’t seem to get it right!. We keep getting app updates, and still this app is the WORST pharmacy app of the Health Insurance Companies. Over & over, we work on creating an order, only to get the msg “Oh, oh, something went wrong. Try again.” Or, trying to open the app & it freezes in the process of opening! You can’t set the app up to open with Face or Touch ID. After your online order is processed, it supposedly gives you a chance to “Print Invoice” but no matter how many times you try to do that, nothing comes up to print! After your order is filled & shipped, you get a text that it has been shipped. Shipped by which method??? No tracking information is provided, so all you can do is sit and wait, hoping that when it’s delivered, someone knows it, before a “Porch Pirate” finds it. I could go on with more problems, but I’m getting frustrated just typing this review!

Time and Life Saver. I love this app! Granted, it’s my first time using it, but it’s been super helpful when it comes to receiving my OTC benefits for my children. Before the app, I struggled at CVS in a number of different ways—figuring out what’s covered, staying within budget, and dealing with employees’ varying moods. It honestly discouraged me from even using the benefit at all. This app lets me shop for everything covered under my plan and have it shipped to my home for free. If there’s an item I really need that goes over my plan’s allowed amount, I can check the app first to make sure it’s covered, then go to a local CVS, use my benefits, and just pay the difference. It might sound silly, but I cried tears of joy. You have no idea how much this truly helps me. I LOVE this app so far!

Love new items. Just want to say how much more easier the app is in signing into. Also thank you for all the extra items that have been added. This definitely helps my budget that I don’t have to pull out of my pocket. Does CVS offer tissue (Kleenex) in boxes instead of the purse packets. Just wondering and if not it’s ok. I haven’t tried shopping in store yet wasn’t sure if it’s easier. Thank you again for all you do in making it easier.

Love it!!. If you are a person who gets insurance this is a literal godsend!! Only problem is that I had to hear about this app from a family member, I’d say that people who get insurance should be told or something about the fact that they could be using this. There’s been too many instances where I’ve ran out of hygiene products and had to make do with whatever, whole time I could’ve been using this. But yeah this is great I’m 20 and I’ve been using this app with my insurance to order hygiene products for about 2 years now. If you know your insurance information I would definitely recommend taking advantage of basically getting this free stuff with free shipping as well. :)

APP. The app was easy to use, however each time you added something to the cart and wanted to continue shopping, you had to start over from the beginning. This is a lot of unnecessary scrolling and it is more time consuming than it needs to be. There is also no great organization in how the items appear. Like items should be grouped together so there are not constant repetitions. It also makes it difficult to choose products because there are more than one option, but they are not near each other, so it’s more thinking as to what would be the best item to choose. It would also be helpful to have the pages to advance to the next at the top as well as the bottom with pages greater than 5, because it would make it easier to advance to the next page if the end is 10 versus 5. I didn’t get through all the pages before the allotment was used up. Although, It’s a great service. Thank you! I subsequently received the OTC item Catalog, and found it much easier to search items, once I knew how they were classified. It is a great benefit and greatly appreciated. Thank you!

Convenient. This app makes using over the counter benefits super easy because it accumulates what my insurance specifically covers. In the store items will be listed as OTC but quite often is not included on my insurance. I’ve spent so much time scanning in the store and things still not working, but this is WAAAAY easier. Also, by using it I’ve seen items I didn’t even know my insurance covered and the app in store wasn’t working so I was able to buy them! Very exciting bc I bought them on my own and they’re pricey so it helps.

Bug issue with UHC Insurance Member ID. Your development team just recently rolled out a bug fix and minor improvement to the regular CVS app and when I used it on Sunday, 29 March, the app did not work correctly as it did not allow me to click the blue + on a coupon to turn it to a green checkmark and when I did that, it just kept telling me the problem was CVS’. Along with that improvement and bug fixes there were two additional apps that I’ve never heard of so when I updated my regular CVS app that I always use it automatically downloaded onto my phone, the CVS over-the-counter or CVS OTC health app and another one that’s green the CVS essentials or something like. So today, Tuesday, March 31, I opened up the app for CVS over-the-counter Health and I started to create my account and when I got to where it asks for the insurance member ID, I entered my nine digit member ID and then there’s a and then I have two zeros. However, your app tells me that I must have a 10 digit member ID number as my medical insurance member ID. United healthcare insurance does not have 10 digits. They have nine digits and then a-and then two digits after that. I’m not able to use the CVS OTC health app until that field is updated to allow for nine digits or up to 15 digits. Would you please have your product development team quickly fixes issue so I’m able to use it tonight? And if not tonight, maybe it’s on the next Sprint agenda, with your company. Thank you.

Unacceptable. This is by far the worst app that we have ever used. If I could give zero or negative stars I would. Hours on the phone with multiple reps regarding the item scan feature, which does not work. The solution? We will send you a product book to take with you to the store. So now let’s turn a 40 minute shopping trip into a 3 hour trip. Try taking a special needs person on this journey. It’s grossly unfair to anyone who is handicapped, elderly, or special needs to put them in this position. The big lie here is it will be corrected in 24 hours. That has been the common mistruth. This has been going on since January 3rd with no resolution in sight. Another solution? Order online, which means that an in store item that sells for $ 10 now becomes a $ 15 item, which basically reduces a persons benefits even further. CVS, you have failed everyone who is affected by this situation.

CVS OTC APP. it has been really better than before but ever since January, it started showing items not authorized to my account like before where everything shown was authorized and anything unauthorized was not shown to avoid confusion, delays and inability to make purchases. The other problem might not be the apps problem but problematic just the same, and that is taxation, which apparently varies depending on items selected and complicates the overall purchase and experience. Lastly, the credit card issuance, I’ve had to replace it three time so far and this is only the second month of the year… but again things were much simpler before and now way complicating. 🧐🤷‍♂️😡

Easier way to shop. Shopping with the app is definitely more convenient, and I really appreciate the feature that shows how much I need to pay—no more mental math at checkout. However, the experience is far from perfect. The app crashes constantly, and I’ve had to delete and reinstall it multiple times just to get it working. In-store shopping isn’t much better: nothing is clearly labeled, and the employees seem unfamiliar with the checkout process, which makes things even more frustrating.

This App’s Great. I just love how I can order anything I want and some things that I need from over the counter. There’s some I didn’t know that I can order like condoms and lubricants for instance. And it never ask me for my card number. Unlike some other apps that claim to be OTC. Or unless OTC is stands for something else. But anyway or any who I’m glad that they only take money from my insurance. I just wish that my insurance insurance could give me more money to spend but I’m just grateful for this app.

Difficult to use full benefit. You allow $40 quarterly for over the counter benefit. However, when I buy a product that’s less than $40, it’s impossible to spend the remaining amount on a product I can use, effectively limiting my benefit to less than the $40. You should provide an option to buy other items until the $40 is exhausted and if the total is over $40,, I should have the option to pay the balance with a different payment method. Alternatively, you should allow this benefit to be rolled over to the next quarter. You clearly are taking advantage of us with these purchase limitations so you won’t have to pay out the full $40 per quarter. You should be ashamed.

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Very functional. I can manage on the app with ease, it’s not too complicated and I love how it tells you how much you have left after adding a item to your cart. I like how it shows you what the products look like and if they’re in stock or not and the price is shown. I also like the filters you can use for specifics like prices or categories for what you’re looking for. Overall very helpful.

Horrible App!!. My Aetna advantage plan just switched to this app for our OTC benefits. The app they used last year thru benefits pro worked great. We could scan items in store to see if they were eligible on our OTC benefits. This app does not even have a scan option (that I can find) even though it shows it in the App Store across the bottom of the app screen, and is referenced in our OTC book. How can we know if an item is eligible? I do not want to have to use trial and error at the check out. I called customer support and received no answer from two representatives and eventually was disconnected while waiting for another representative. This app is a total joke.

They ask for ratings. But do they listen? Of course, not. The app is buggy, you can’t resize the window at all, so you can’t make text larger when you’re mostly blind. Cvs loves to discriminate against persons with disabilities., And charge them for the privilege. And the Otc benefit will charge you way over a normal price.. For example, if a wound cream is $10 at CVS or on CVS website, getting it via Otc. Will be 15 or more. They’re gouging Medicare, but politicians only care about playing the game of chicken with the budget shut down mess. And Cvs/Aetna are laughing all the way to the bank.. They love it. They’re certainly not spending their profits on IT.

Easy online ordering but…. Easy online ordering but, quite a few things CVS was out of that I wanted to order. Also, I couldn’t get hydrogen peroxide and also Dentek Temparin Max to show up & I know they carry both…so those 2 items along with a few other items, didn’t get ordered. Hopefully next order I make, they won’t be out of quite a few items I need. I hate having to go to 2 different stores to get what I need

Ordering online. I’m not enjoying how the products are listed. You have it by category which is good, but it would be easier if you could type in what you’re looking for instead of going through a bunch of products that are listed in the same category that you have no need for. For instance you have under personal care toothbrushes , toothpaste & feminine products. Then you have to scroll through them to find what you want. So 3 stars.

Love this app.. Having other health insurance, I had to search through a booklet, write down what I needed, then mail it out. Wait for it to get to its destination, then someone would call me days later to ask me what I wanted, then ship it out. It would get frustrating. But with Devoted, it is made so much easier to do the ordering through the app. Thank you so much Devoted! Very satisfied…

This App -Horrible. This over-the-counter health solutions app is ridiculous. First of all, I couldn’t view it on my iPad because it was only the sign size of my phone. Secondly, I went all the way through the app and when I got to the end, it told me I was over on my funds however it told me I could add two more dollars to get to 120 so I did then when I get back to my basket I owe four dollars that never happened before. Now the app completely shuts down. I can’t get back in it. I signed in and I get a blank page so yeah, it’s horrible! There you go needs much improvement! I would give it a zero star if I could have.

Online Beats In Store. This online option was a real BREEZE! In store I’d see the price tags show that items were included only to get to counter and get product denied. Plus the employees never seemed to know how to process the order. I’d have to show them how and it was hassles at every step. Do yourself a favor and download this app and make your life simpler. Also, makes it easy to get ALL your benefit dollars vs store. PLUS FREE SHIPPING!!! Makes the App a NO BRAINER 🤩😎❤️🙏

App review. The CVS over-the-counter app is so easy to use. I find it much easier than going to the stores themselves. There are a lot of things marked OTC in the store that aren’t covered. I’ve also find that seeing what the packaging looks like also makes it very quick. You don’t have to look things up online like you do if you Used the OTC booklet.

Could be a lot better. It is incredibly difficult to look for specific products that are normally covered by an FSA. The first time using the app glucose test strips were available on the app. Now you can’t find any glucose monitor test strips. The number of products available is quite low. You search for a product and other products come up, the same ones constantly. If we are only allowed to shop at CVS I would hope all of the products that can be available would be available. If not, give us access to purchase elsewhere.

Terrible. You’re not even recognizing my date of birth, which I put in 15 times open up my account! My name shows up on the front page, but there’s no name inside my account. The girls just set this all up. Aetna had me call in and we set it all up. And now the first time I’m going on here to activate my card. It doesn’t recognize me. You’re kidding me right. Terrible

Good but a little slow. The website is good, but it is a little slow and maybe a little behind the times. You shouldn’t have to click on zoom to zoom into the photos. You should just be able to push on it and zoom with your own fingers. It is nice though you haven’t divided out my category. And I do like that you show how much over I am on my health allowance so it keeps me on my toes.

Very convenient app. Love this app !!! Makes shopping easy and I don’t have to worry about going up to the register with products that aren’t OTC approved, because all I have to do is scan it and this app lets me know and it’ll show up for most stores that accept OTC cards !!! Also convenient for at home deliveries I order maybe 2-3 a month and it comes VERY quickly !!

New Usser. Spend 20 minutes picking out products and opps something went wrong on our part. The app doesn’t allow for a camera to scan the codes in the store. Very hard to work with. The first $5.00 item I added to cart it says you don’t have sufficient funds when there is still $45 in account. Took 4 times before it worked. I like the card but the app needs major work .

OTC APP. I decided to order my OTC medications on line and downloaded the CVS OTC App. This app is very easy to use and without viewing the tutorial, I was able to look up the items I needed and complete my order in less then 10 minutes including a little browsing. If you are looking for over-the-counter items this app is very easy to use, even for this 80 year old semi computer illiterate man.

Not very up to date.. You can’t click on the photo and read the product box or container. We have to depend on the “description” given under the items. We like to be able to click on the items, zoom in and actually LOOK at the product and read for ourselves what we may wish to purchase. It also does not have the option to FILTER more precisely the items we wish to shop for. It’s very broad. The app needs more fine tuning if it’s going to be our only option to purchase items on card balance which honors only CVS online purchases.

Check out options. I chose the delivery option for the first time on your app. When you hit the checkout button it’s bought period with no option to change or cancel the transaction action. In addition there aren’t any delivery options my email confirmation said January 12 delivery that’s 6 days away if I had known I wouldn’t have ordered delivery. Lastly, your email indicates that I need to bring it back to the store in order to receive only an in-store credit, zero refunds. Wild…not really customer friendly I would say.

Easy access to health benefits. I have to say that this was the easiest online orders that I’ve ever placed. It was easy to set up the online account. I used my book and put what I wanted into the search and it came right up with the product I was looking for. Clicked on it and how many I wanted and went to the checkout which was just as easy as placing the order.

Difficult search. I searched “diabetic socks”and “socks” and got messages the item couldn’t be found. I finally opened the pdf catalogue and read it page by page till i did find “diabetic socks and by typing in the item number was able to locate the xl black compression socks i wanted. Your search engine needs more choices for each product. I would give your website 5 stars if this were handled. You get 4 stars because of how long it took for me to search that 1 item.

WHERE’S THE SCANNER??. Why are we reduced to using an app that doesn’t work when the last one was PERFECTLY FINE?! I’m disabled, get paid once a month, & rely on this extra benefit to actually eat & buy paper products/laundry items, etc…but I can’t scan a product to see if it’s eligible? And the stores can’t tell you on your receipt either, so I end up having to leave the entire cart, & my ability to eat, at the store & leave. I go to the store ONCE A MONTH. So thank you for leaving a disabled widow with no food for a week or 2, & losing whatever benefit money is left bc you won’t roll it over. If I’ve used it at all 😢

CVS store. The app is great but it should include all items that are available at the store. I have found it somewhat confusing what items I can buy at the store with my debit card. The items have not been well marked and I had to check at the register to see if my item qualified. This can be time consuming and frustrating. Thank you.

App needs improvement. At the beginning it knows about my card and the balance, at checkout I had to enter the card info. I then tried to place the order, got a message, something went wrong try again. No idea what went wrong. So I used the website using Safari. Something still went wrong, but at least it told me what went wrong. Ends up the app let me place an item in the cart that isn’t qualified. Why let me put it in the cart if I can’t buy it. Like I said, this whole thing needs work.

The OTC CARD. Since I don’t have a CVS store within 50 miles of my home, I have to do my OTC shopping online. Everything is overpriced, and this year they started taking taxes out of the purchases. Which they never did to me before. It means you never get to use the full amount on your card, since you have no idea how much they’ll charge you for tax. And they don’t have anything for $.89 or $1.46. Where I live, we’re not charged tax on foods or feminine products. Seems a bit unfair to me… Oh well.

Slow & Aged!!!. This app has many flaws that should not exist in this day and age. It’s not only slow but it’s also a pain to navigate. It should be completely trashed and redesigned updating how the navigation works and how one can filter out products not wanted. It’s a very frustrating app to use as one spends so much time going from page to page and after looking at a product you have to start over. This app should get a 1 star but I found some positives in it and upgraded to 3. Which is being very generous!

Online ordering is working again. Three days ago the order check out couldn’t understand that I had confirmed my address already while using the phone app to purchase. Using the laptop didn’t do any better, because the ordering page just kept redrawing before I could do anything with it. Today iPhone app worked fine to check out for my purchase

Nice to help older people. We always look forward to the products that CVS offers us. Nowadays it’s really difficult to find assistance in any form, but the CVS, OTC, is free, and we gladly accept it. There’s an outstanding amount of items to choose from, and it includes free shipping, so it’s hard to turn it down. The only downside to this is they continue to cut the overall benefit, it just keeps getting smaller. Thanks CVS

Ok but could be better. This app takes a while to navigate but it’s still a ok app. I wish you could adjust it so you can look at similar items on one page. I have used other apps like this and it actually lets you look at the directions and ingredients and what it is used for. It would be nice to have that feature on here. If I didn’t know how the other app works I would be happy with this one. I just feel this app could use some better features.

Options: Every Person, Every Family and Every Home. Amount of items and or purchase options are amazing. Every Person or Family in any Home (if eligible) can access over 900 items w/ the OTC Health Solutions - easy access to health benefits. The App always works for me, shipping is free w/online orders. And scanning items for in store purchases is another great option to doublecheck the item(s) qualify. Outstanding Thank You.

It’s helpful. I help my dad order his products because he doesn’t do computers or apps at all. So every month I sit with him and we place his order or he gives me the list and I place it from home. This app made it feel easy to order and navigate the app. Not easy enough for my dad to try it but I’ll sure take anything that helps make things work more efficiently.

Ridiculous. I have literally spent over an hour placing an order, did everything right, entered info multiple times, only for the app to say “something went wrong, please try again.” I have been trying to place an order 3 weekends in a row. Of course there is no support on the weekends. So tired of this app. If it’s not one thing it’s another.

Starting to conclude more brand name and higher quality products as they can that’s a plus !. I appreciate all of this help it’s been tremendously wonderful for me bc this economy at the time has really really impacted me more than I thought it could I’m disabled I can only cap a certain amount but I can’t afford to keep my weight on at this point thank you for all you do for us Aetna !!

Completely nonfunctional. My OTC benefits have expired without being used every single benefit period since I enrolled, and they’re about to expire again because the app just doesn’t work. It crashes constantly so I can’t use it to figure out what (incredibly limited) items are even eligible, and it won’t let me sign in at all while inside CVS due to the poor internet connection, so there’s no way to access the benefits card while in the store. And it forces you to sign in again every single time you exit the app even for a second. It works so poorly that I have to wonder if it’s an intentional scam to prevent customers from using the insurance benefits we’re paying for.

Can’t use the app to pay in-store!!!!!. What’s the point of having the app when the barcode doesn’t come up in order to pay in store! Tried several times…wasted 10minutes waiting …….this needs to be fixed!!! I also wish you have the same selection online as the store….there are products I’ve purchased in-store but not available online. Otherwise, it’s very convenient.

Password not able to be remembered by phone. I dislike, after opening cvs otc app, having to go into my iPhone system, thumbprint to show passwords, find cvs, show password, copy password, then reopen cvs otc app, and then finally get into the app to browse and order the quarterly $30 worth of stuff. I can open my banking and investments apps easier. All for $30. Come on!! Oh,btw, once you get the app open, then you get to guess into what “group”’the cvs app developers decided to place various items.

Fairly Easy. The app is easy enough and using the printed catalog I can search for products at a glance, then check out ingredients, size, etc. or I can use the search feature to search for a specific item or a generic category to see what’s available within my plan. A lot easier than shopping in CVS stores! The app is not helpful in the stores for scanning UPC codes and so far, few stores carry more than just a few items I use. Easier to order through the app and shipping is less than a week, usually 4-5 days.

Lack of features. It would have been nice to have a favorite option to mark items for future purchases. Also, navigating between views is not so friendly as it doesn’t remember which page were you on. For example, you are on page 20 and you tap back icon which takes you to the main page and if you want to go back to continue exploring items, it would take you to the first page which is inconvenient

Not helpful. I don’t know why they had to change to this app! It’s not very helpful at all, it doesn’t work at all! You can’t scan items in the store to see if it’s covered or not, this app is definitely a hassle and a bit confusing if you have 2 cards in the wallet, the amounts are separate and I’m not sure how to use the benefit from the other card. Last year we had Nations Pro and it worked perfectly, I could scan the items in store, both of the cards in the wallet were able to be used with the same benefit card and much easier to understand so WHY fix what wasn’t broken! This year’s CVS health card is ridiculous! Not happy!

In-store purchasing. It is nearly impossible after the third try every three months to go into the store pick up two bottles of nasal spray have your card have the app open and can’t be purchased. I wish you would make it easier. I hate to have somebody bring me two bottles of nasal spray when I could pick them up in the store which I just tried. Please correct this somehow. Thanks, Kim.

Easy to Navigate. Using our OTC Funds in the stores has been difficult. We struggle to find things we need, and many times items are out of stock. Using this app to browse and search for items we need is easy. I had some slight problems adding in my card number but was able to overcome that issue. Thanks for making this great app.

Barely usable. First, I tap feedback tab on right side and a continually spinning circle occurs so I have to swipe out of the app. Second, I have to login each time I use it. Why can’t Face ID be applied? Third, it seems a little unwieldy for CVS personnel to use at the checkout counter, but I usually am able to complete the transaction after a few minutes. My OTC benefit is with Aetna and, as others have commented, mainly CVS products are covered not brand names. However, I have been able to get a brand-name recently. CVS’ OTC website leaves much to be desired, but this review is about the app.

Extremely inconvenient!. I completely agree with the review written by TelzyA, but want to add that there’s also no way to log out. I shop for both myself and my husband and I needed to log out of my account to log into his and I couldn’t. I had to close the app, wait an hour or more until it finally timed out on its own, and then I could log in into the other account. And that’s not even addressing the fact that the only items this wonderful “benefit“ is good on are CVS brand! And items change monthly so it’s impossible trying to keep up.

Faulty Search Option. Overall, the app is fine, but the search option is in need of improvement for two reasons. First, the auto-finish feature that comes up as you enter text provides selections that are not actually available in the app. Second, when using the search option, many items appear that are not even remotely related to the search terms.

Grateful recipient and active user of Aetnas extra monthly benefit stipend😄. Thankful for the extra help in caring for me and my family during times these days that these extras are just that….. EXTRA because these are items that while they are beneficial and necessary, they are also some of the things thatsvlllllpet pushed in the back burner just for basic survival and being able to afford housing cost ,A beeping

Love the convenience!. This app has been a godsend! I love how easily you can use your OTC benefits without having to wonder what’s covered and what’s your remaining balance. Being able to filter out by price has also made things so much simpler when the balance is running low. Not to mention being able to have things shipped to your door! One less thing I have to worry about 💜

Terrible useless app. This is a terrible app as nothing works. I lost my OTC card so I request through the app. A week passed and I still did not receive the new card so I requested another one. I also try to use the app to buy OTC items at associated stores but it did not work despite app instruction. So I tried to buy through app but that also didn’t work and showed that I had less benefit left despite not being able to purchase anything. When I gave up and called customer service I was told that the app does that. Well if it was already known shouldn’t it be fixed already?!

Like the app but…. The app works as suspected, so it isn't CVS that I'm offering my opinion to its really Aetna. They really should offer more items, and make it easier to purchase in-store. That would make using this app and extra benefits perk a million times better! Please Aetna! You should really expand your covered items. Also, giving people a designated card to use only when shopping at the store would make the experience so much easier and more enjoyable!

Who Knew!!. Aetna sent us info via snail mail. I downloaded the app, set up an account & ordered two kinda expensive OTC products, all for free. His was probably the easiest shopping experience I’ve used. I simply scrolled thru, selected my items, verified our address & it was complete. There is a search feature if you know what you want. App only shows eligible items. Worth the time to set up the app.

CVS OTC Health. At the checkout it shows that you can add a major debit OR credit card-when I tried to do exactly that-I was not able to checkout-it was confusing because I had placed TWO (2)VALID cards on the checkout site When I made a second phone call-I was told THEN that CVS OTC does not allow members to use the credit or debit card EVEN THOUGH IT SHOWED ON SCREEN YOU MAY ATTACHÉ EITHER CARD TO COMPLETE THE PROCESS. It should have been noted the ONLY THE OTC CARD IS ALLOWED AT THE CHECKOUT.

I ❤️ CVS!. We love CVS! CVS has amazing deals plus coupons plus cvs rewards plus CVS OTC i just realized a few of weeks ago that a few of my family members were eligible through their insurance for over the counter benefits through CVS OTC for their every day needs and this has been such a blessing to them ! We love CVS and everything they do to make sure that we are able to get the things we need to take care of our health and well being!

Need a fix. You need to stop blocking once you reach your limit in your shopping cart. Sometimes I would like to go over my limit only to review the sharpen cart later so I can delete items that I may or may not want in other words. It’s like putting all the items from a shopping center or from a grocery store into your shopping cart and then you realize you only have $50 therefore, you look at all the items you take out which ones while you allow you to become closest to your mark