Avis - Car Rental App Reviews

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Customer Service / cleanliness of car. I first checked in at the ORF AVIS counter. The lady at the regular counter was nice enough. However, I was directed over to the preferred counter inside the parking garage. That clerk was rude and seemed like I was bothering her. I was practically the only one there, besides her. The airport was pretty empty. I made it to the car, the car’s first check inside the dark parking garage seemed ok, and it had the “car has been AVIS sanitized” sicker on the mirror. Once I got out of the garage and into the light, I learned it was not cleaned. It had nose (or finger) smudges all over the back two side windows. A few days later, I opened the passenger side front door to get something. There were two chewed toothpicks in the door handle. I’m pretty sure more time was spent hanging the “cleaned” sign than actually cleaning. Other than that, the car runs great and is great on fuel mileage. The windshield washer is bone dry.

Excellent and Easy Car rental Company. I have rented cars from several rental company’s over the years. Recently I decided to give Avis a try. I downloaded the Avis app and couldn’t have been happier with how easy it was to use. It gives several options to choose from on a variety of things. I reserved my car and basically walked into Avis and the employee asked my name, handed me the keys and my rental agreement that was already printed and ready to go. It was fast, easy and the employees (Virginia Beach Blvd location) were friendly and informative. I won’t use any other company except for Avis. I also have turned my family and friends into Avis. Thank you Avis for your customer service and for making my car rentals a quick and easy experience.

Bad service for being an Avis Preferred customer. I’ve been renting Avis cars for quite a while now where Ive become an Avis preferred member for several years but when I go to pick up my car anymore at the airport at Midland international Airport they never have my car ready I always have to walk very far out to get my car and they used to have my keys the form set up ready to go all they did was hand me it and I was on my way so I’m very disappointed in the customer service on how long it’s taking!! I got one today I had to wait in line for 40 minutes to get my car not happy with that also the prices have doubled the last several months why is that ? So not being treated as a preferred member and prices have doubled hope this gets fixed or I will have to find another company to rent from

Horrible customer service at rock hill location. I booked a prepaid car using this app.. I arrive after taking a $30 Uber to get there and am informed they “can’t” rent to me. Keep in mind I am a preferred member with over 60 rentals this year alone. I was then directed to call customer service to return my car. I asked for the number and the response was “this avis site doesn’t have a customer service number call the number that’s on your email.” When I then showed this “avis agent” that the number on my email to call for issues was in fact her local branch’s direct number. Still no help.. finally I was able to google avis customer service and get through to the billing department and get a refund. This did not help the situation as I was at this location with a newborn baby and a rude Avis agent. After a little research I’ve seen several complaints about this specific location. Rock hill galleria is a privately owned franchise and they constantly have complaints about the owner himself being just as rude. Why avis hasn’t stripped him of his ability to ruin their name? I have no idea and until this rude, inconsiderate, and poorly ran Avis is not allowed to use their name I will never rent from you again.

Poor Service. I just signed up as an Avis Preferred customer and reserved a SUV pickup at the JIA airport. I had to walk inside to the counter, walk outside to the booth, then walk all the way to the very back of the parking garage. (So much for being “preferred”). Then, when I finally got to the vehicle, it was dirty both inside and out. The first person in site who worked for Avis didn’t speak English, so he summoned a lady over who them walked away to get someone else. A guy came back with her and took the vehicle to wash it. She said he’d be back in 10 minutes, however, if I preferred to exchange the vehicle, I’d have to walk all the way back inside the airport because they don’t have computers outside. Last week, I rode with Alamo at the Ft. Lauderdale airport and experienced EXCELLENT CUSTOMER SERVICE. I have appointments today and am now late due to Avis’ incompetency. The lady offered no apology, no seat, no NOTHING. I am HIGHLY UPSET with my first experience with Avis.

Disappointed and almost done with Avis.. Over the years, Avis has made a consistent decline in the quality and amenities included in the basic full size vehicle. It’s very disappointing to feel as though I’m getting less and less for the same amount of money I spend. In addition to this fact, Avis has become less likely to issue significant upgrades, unless it is clearly convenient for your station representatives. I used to be part of the Avis First program- what ever happened to that program? Now when I get upgraded, it’s to a gas-guzzling SUV (which I NEVER ask for because I prefer driving a regular sedan). It’s almost as tho you can’t get them rented- so why not give them as upgrades. I DONT LIKE RENTING SUVs. I just want a sedan with leather seats, and I prefer Ford since that’s what I drive personally. These requests seem to always inconvenience your local station reps. I used to be part of Avis First- a higher tier Preferred program that was actually pretty good. Bring that back please

New app updates. I’m so sorry! Because I LOVE your company, and I LOVE your employees, this app change is just not so great. I travel every week for work. I used to get push notifications every time I landed and took my phone off airplane mode. Now I have to sign In nearly time, I don’t get push notifications, and I am usually on the ground about 15 min before the app acknowledges that I have a car rented for today. Face recognition - I’ve clicked to turn it in every time I’ve signed in and it still isn’t kicking in. (Also, Sacramento Avis has a lot of issues picking up the cars and with even getting to the rental center, but all the other cities are great). I’d love to see this app improved to keep up with all the other great aspects of this company. (Aside note - SFO - best rental experience, consistently, every time, and your employees simply ROCK. Exceptional everywhere I go!)

Had for years, never works right. I have been a loyal Avis member for several years. Over 30+ rentals Over that time. The AVIS app is awful and I don’t understand why. This is literally the thing driving me towards a competitor most likely. The UX/UI isn’t good, it never matches with reservations I make online under the same account/user ID #, and I have never been able to just walk to the car with the app, despite being a preferred member and doing all the things I am supposed to. The reservations I have, when they do appear in the app, always disappear and I have to go hunting thru emails for confirmation numbers. I could go on and on, but overall, when this is the most customer engaging part of your company, it’s bloody terrible.

No words. This app is as bad as the growing incompetency of the company. Why are we all still here?!?! (My boss is a saddistic mule who prefers- awful customer service, incorrect billing, the “skip the line” farse....etc- over change). He spent 3 weeks trying to get a new password and change his primary email address (bc he got locked out of his account). I spent 5 hrs trying to set up an Avis for business account bc i was tossed around from one incompetent call rep to another. Its not so much that they were clueless but more so that they acted like they don’t get paid enough or trained enough to do their job..... But i digress— the app won’t let you change primary credit card; it autofills AWD with not associated with the account rather “guest”; you can not chose your car and the rate at which the app actually does one thing accurately is inconsistent at best. So again....why are we here?!? This company gets away with bad and the app is garbage.

Dishonest Company: Don’t Use. I rented a Jeep to drive it around to determine if I want to buy one. I did not take the jeep off-roading. I merely drove it around town while on vacation in Virginia (where is rains a lot). When they gave me the Jeep, the wheel well was already covered in mud. I should have said something, but I didn’t. When I returned the Jeep. There was a little bit of grass on the floorboards of the back seat from the kids shoes (from getting in and out of the vehicle for a whole week). They took 1 photo and duplicated it 3 times and then charged us $125 extra, for “sand” in the car. When we spoke to a representative about it on a recorded call, he agreed there was no sand just a little grass (we never went anywhere with sand) and it was the same picture duplicated. However the company decided not to do what was right, but to go after more money. They charged us extra for having to vacuum the vehicle, which is something they should be doing after each return. There was no extra work involved. There was just a little bit of grass on the floorboards. If you don’t intend to have the vehicle detailed before returning it, use another company. Avis care little about ethics, only about money.

Avis damage scam at OGG airport. Spent 10 wonderful days in Maui for a family members destination wedding, only to watch our family members get “taken” by Avis. When our trip was over and we went to drop our car off at the airport location, we were told that we damaged the car. I’m so thankful for the video I’d taken of the car when we first picked it up because I was surprised at how horribly damaged it was. The employee demanded I show the video to get out of all fees. She watched about 2 seconds of the 45 second video before she said "fine". She wasn't interested in seeing my video and me having it didn't allow her to proceed with her scam. As we were siting at our gate getting ready to fly home, one of our family members shared with us that they were furious that Avis is holding hem responsible for damage they didn't cause. They were so upset, especially after two more family members said the same thing had happened to them. Each of the 5 cars we returned were accused of damage. Coincidence? No way! We are absolutely disgusted in what they're doing at this location. It's obviously well planned out, as we all checked our cars in within 5 minutes of each other and had different employees doing it. Shame on you Avis OGG.

Hmmm. Where do I start. I tried to add a credit card online, but it wasn’t accepted and I was told to call Avis. I gave the information over the phone, which didn’t work either. So I was transferred, two times. The new card finally showed up online, not as an additional card as intended but as a replacement, after which my new reservation no longer showed online. I entered the long confirmation number from my email receipt into the search box and got only a pop up warning that the pick up location does not exist. So I moved on to check my points. The box showed Plus, above Preferred, above the total, but the box below it said Plus would be achieved after 25 rentals. I counted 21 rentals in my online history. So I have no idea whether I have Plus or not. I know I should call again, but I don’t care to waste another hour.

Can’t count on app - Update. Had confirmed reservation in BLOC / downtown LA only to arrive and be told there were no cars. Solution was to pay for a Lyft to LAX to pay a HIGHER rate and waste hours of my families weekend in the process. 2019, “the cloud”, modern telecom networks and AVIS can’t figure out how to keep their inventory updated in THEIR system??? Am I remised to state that this is their fundamental business? Not good... Update - Avis rectified the situation eventually and am glad they took responsibility for the situation, expressed sincere apology and reconciled. Would’ve put a 5star after ordeal if I had not had to put in >30min in phone, two different calls, and writing this review to get “attention”. I will be calling ahead to confirm future reservations at smaller distribution sites that have a high probability of being inventory limited and or not “up to date” in the system.

Lancaster Ca Avis Avenue J. This is the best car rental business I have experienced in my years of travel for my job. Kaylee and Sheri are always here when I do a Saturday or Sunday pickup. They are totally organized and on their game at Superior customer service. When they are busy they always come out to acknowledge to everyone they will be right with us, they move the line very quickly together. These ladies also clean the cars!! The cars are always super clean and washed and ready to go. If you are tired of standing around at enterprise and waiting for a clean car long after you rented it. Go here!!! You will not be disappointed. I’ve been coming here for 6 weeks straight and they do not miss a beat here. Forever Lancaster Avis!!! On Avenue J.

Return Car Feature is Poor. I was excited about using this feature as it saves time, especially with after hour returns. I dropped the car off at the airport. Followed all of the instruction. Left keys in the car. Then clicked on return car. I kept getting the error, “unable to return”. Refresh GPS. Now I’m sitting in the Avis parking lot. I can’t go nowhere else as they have the spikes so you can’t leave the parking lot. There’s no attendant there as it’s after hours. So I kept refreshing GPS all the way up into the airport and still couldn’t return the vehicle. This features needs serious work. The concept is nice and it will be a huge improvement when it works but currently it’s in a failed state. I missed the shuttle sitting there trying to keep refreshing the GPS. All apps has its bugs but this one is a big one that was offered to me and didn’t work. I got the notification to use it and it doesn’t work. What sense did that make? Fix the GPS problem and you can move on to something else.

The modern day?. We talk about technology what is it? Just gathering data for whose benefits? What good is it to go to t He site and try to do something no matter what is it suppose to be the convience n time n direct map to your needs with ease n simplicity? So my complaint is just give me one company that wll do this without wasting our time just to get one general question answer or straight to what you ask for without playing musical chair with different agents that don’t nothing about anything you are calling about without transferring to another of the same! I see a lot of wasted time being used n that means money is being fork out to something that is not even the road to its purposes? Or is it just data they after n by that just junk up of emails with the same around and around again. I just wanted to know where can I buy this item if available or whatever the best next avenue is please provide? Location, contact info etc., etc. that’s what I thought all this technology is for. Simplicity n convince and service to the need of that petticoat item or services we inquired about.

Ridiculous operations management. I had a reserved pick up for 3:30am. I arrived 10 mins early to find no one at the counter. I then had to wait 40 mins for someone to show up. I called customer service twice during my wait and one of them actually told me that I just have to wait with no other assistance. After the 40 min wait 3 Avis employees show up together. They told me they were on break and forced to take breaks at certain times. Even though they had a print out on the desk that clearly said I was picking up at 3:30am, ALL THREE of the employees took a break at the same time. Truly unacceptable and weighs heavily on my future rentals. What’s the point of being a Preferred if your treated like you don’t even exist. By the way, the three employees could not care less and presented as if this is normal for people to have to wait for them. If it’s true to have all employees break at the same time, the management seriously needs to be re-evaluated.

Please fix your app. I keep getting an error that I will be locked out of my account if I don’t change my password. I have tried to change my password at least 10 different times on 3 different days, and I keep getting the same pop up that I can’t use a password that I have already used. None of the passwords were the same, or even close. I shouldn’t have to keep doing this. I have since cancelled my reservation for this week, and rescheduled thru Enterprise. Being that Avis has always been my go to for renting cars for business and personal trips, I hope this is fixed for my next trip after this one so that I can go back to using my favorite car rental company.

Yet another dirty rental. Twice in a row I have received a rental car from Avis that had not been cleaned, didn’t even have the trash removed. This time though, the previous user smoked in the car, it reeked of stale cigarettes and ashes all over. This is not acceptable for a second time in 2 weeks. I called customer service because I was in a rush when I picked up the car and could not complain to the Avis rep at the counter. When I called customer service, they didn’t even take my name but said they would notate my account. I had to force the customer service rep to notate it so that I would not be charged the $250 fee for smoking in the car. Hope the previous renter gets charged. Also, the last time I rented a car from Avis and reported it not being washed, they said “We will be sure to train the person to not rent a non washed car”, this time I will be expecting some type of retribution for the inconvenience of having to wash my own rental car and trying to get the nasty smell out.

You need to start over. After I signed in on the mobile app, where I was properly identified (been a member for at least 15 years), I searched to find how many reward points I had earned/saved. That information was not ‘readily’ available and maybe not available at all. I was invited to ‘ask a question’ - which I did was thinking that someone would respond to - telling me where to find my reward points- and then how to use them. At the bottom of the question box, before the Send button, there was a notice that Avis does not respond directly to questions submitted in this manner ???. No live chat, no auto answer to what must be a VERY common question, so way to get an email response to a simple question, and the absence of useful data on the member’s app. I think it could be time to bring in a new app developer.

Great for renting, bad for return. The app works great for renting a car, confirming car selection etc. my only complaint is that the ability to change credit cards for return doesn’t work. 1. I have personal and business cards entered into my profile, you would think it would let you simply chose “Personal Card” when returning, it doesn’t, you must completely enter the card information. 2. When entering the above information, the scan with camera feature doesn’t work. I get a complete green rectangle around the card image and the app just sits there. 3. Manually entering the CC data has never successfully worked for me. I get an error, yet presenting that same card at the counter always works. Would love for Avis to fix these things.

Horrific - Anti-Ease of Use. This applications setup process is totally broken and non-obvious. It automatically latches an email address without means of changing it. It grabbed my personal email rather than work. The app on first use has a giant create account button (80% of the screen) there is also a create account with wizard number. But if one has ever logged into the website, the apparent correct action is none of the above. Instead, one clicks the tiny login button. The error messages associated with try to create an ‘App’ account, when one already has.a website account are woeful. (The are apparently one in the same, but the error message doesn’t say, an account already exists, it says “parameter error’.. the AVIS customer support attached to the error messages was woeful. The initial screen shows a primary create new account button, or a create account with wizard number. If you already have an account, use neither, use the login button at top right. And then, in spite of prompts use only account name, not the promoted for wizard number. On a 2 to 19 scale, this app is -1 waste of time. Truly BAD, BAD, BAD. On a scale of 1 to 10, thirds account setup pages are a zero. Not to mention the use of 0’s embedded into alpha strings so users cannot tell if a given character is a zero or an ‘O’. AVUS truly gets a total fail on this app. It is as if the app was never field tested with real customers, just pure junk.

Pointless App, Still Requires Counter Wait Time. I have had the Avis “Preferred” app for two car rentals now. The first car rental I had to go to the counter instead of being able to pick my car and walk right to it. After I got to the counter the price was more than double my original reservation. It was eventually rectified but not without arguing with the customer service rep. My second rental I still had to go to the counter to be told which vehicle instead of being able to go directly to the car from the number on the “Preferred” board. Both times I was unable to choose a vehicle from the app as it advertised. I’m now trying to add a second form of payment using the app and it instead defers me to call Customer Service even though the app says it can store up to four credit cards. The whole point of this app is to aid in convenience, but it is nothing more than a hassle. Do not recommend this mess.

Avis lost my initial car, then the replacement broke down. It was pretty much a nightmare from the start. Someone else took my rental car in Nashville that had been reserved so they gave me a Mustang as a replacement that broke down after 4 days. I stayed on hold waiting for emergency roadside assistance for 30 minutes. They could send a tow truck for the mustang but could not get me to another car since the nearest Avis was 100 miles away, but offered to let me Uber and try to get reimbursement later. What a nightmare! I got a ride to the nearest Avis, and then turned the next car in a day early but never received any credit, nor an apology for all the mistakes and inconvenience. Lastly, they did not credit the account I wanted my points to go to so I had to sit on hold again for an hour to speak to someone, only for them to put me on hold again for another 15 minutes, and then hang up on me. Frustrating is not the word!

Dr. Mark. There are many aspects of the app that I really like and find the improvements to be better and better all the time. However — one EXTREMELY frustrating thing for me is the inability for the app to keep me signed in. It asks me to enable my Face ID each time and the app NEVER keeps me logged in. I don’t have this issue with any other app where I have log in information. I have even tried to delete and reload the app on several occasions. This doesn’t seem to be a difficult fix to make and I can’t imagine I’m the only person to have this issue. It’s very frustrating for me when I basically go from one Avis rental to the next. Thanks! Hopefully there’s something that you can do to improve this feature for me.

Terrible cars at this location. This is the 2nd time I’ve rented a car from AVIS & EVERY car I’ve ever gotten has been run down. Today I picked up a car & rep said there wasn’t any damages to it. After getting into the car, not only did it have chips on the bumper but the drivers seat seems broken (I went back into the location to info rep. & he said there weren’t any more cars. The car is suppose to be an upgrade and it rides HARD like there’s a problem with the tires, it pulls to 1 side as if it needs an alignment, it rumbles & accelerates hard as if there is a problem with the transmission. I had to wait over 45 min. for the rep because he was cleaning cars. Waiting caused need to be late for some very important meetings. Therefore, I had no choice but to leave in this broken down car. The last car I rented was a nice full size car with lots of upgrades ( unlike this one) but, it was obvious someone had smoked in it. I drove it out of town by myself at night and I wasn’t sure the car would make it. When I got to Atlanta I had to switch the car out & it wasn’t any better. This will be the last time I will rent a car from AVIS until they begin to get newer & better fleets of cars.

Lack of Information. The app should state something to the effect of “please be aware that the first time you rent a car as a preferred member, we will need to run your credit card and capture your drivers license.” This will prevent the first time Avis Preferred member from getting off of the Preferred stop, only to find that their name may be on the board, but you still have to see someone at the counter because the car wasn’t assigned. They go to the regular counter, only to find that there is a Preferred counter in a completely different building. While the logistics of the buildings have nothing to do with the app, clear information about could provide a better user experience.

Late renter beware I’m Albuquerue. I was worried when I reserved my rental for my late night trip to Albuquerque and trying to find a car that would be available after midnight but Avis said they’d be there. So when I arrived at the terminal in the rental car area I was ushered through to the garage where preferred AVIS renters were to be met by someone with my vehicle ready. Finally arriving all the way out there hoping to be quickly seated in my new rental, I was met by darkness and my name was no where on the preferred rental board. I also could not find any attendant at all due to the fact that they all went home. So I made my way back into the terminal to talk to Melissa who thankfully was still there and was able to help me access a car and put me in the right direction. Too bad the left-hand didn’t know what the right hand was doing as the inside counter person had no idea of the staff activities in the garage. So if you’re arriving late, call ahead and get the facts about your car and be sure to grab papers and keys before heading to the garage after midnight. I did try calling from my connecting flight in Dallas just to make sure everything would be well when I arrived late in New Mexico by calling the Avis 800 number , which put me in a merry-go-round of voicemails that took ne nowhere close to Albuquerque‘s car desk area to ask any such questions. In the end, all was well.

Poor service. Where do I start? Poor customer service after the morning shift. No Preferred or President line Rude staff and no visible ID tags. No on site or hands on manager. The manager I was told work remotely from Birmingham Al or Knoxville TN. The cars are almost never ready or cleaned and the servicing staff for the vehicles are lazy and there is a high turnover rate in that department and shortage of staff. The representatives are without working printers, lack of pens, Avis booklet covers, etc. Customers are going to other agencies while at the Airport for a car due to lack of availability. I’ve talked to several staff members and the morale their is at an all time high. Frustrated staff members with no management support and no tools will always yield poor customer service. Many times I’m always late for my business meetings due to waiting on a car or waiting for someone to check for keys or waiting for someone to clean the vehicle or waiting for someone to come in or the representative to get a break from the desk to go find a car. This is unacceptable. Today I have a vehicle not of my preferences/choice that I had to wait almost an hour after my pickup time to get. I’ve waited as long as 2 hours past my car pick up time. This is the ONLY location in Huntsville Al and it is at the airport. Please fix these issues asap because I’ve been a loyal customer for over 8 years and I have a business account with Avis. Thank You Mona J G4F729

App never works and terrible customer service. I have had the avis app fail time after time again. The app never works and leaves me stranded at the airport having to book last minute with another company. Do not trust or rely on this app. Prepaid for a reservation last weekend in New Orleans. I arrive and the app assigns me a car. The exit booth will not let me out because no car is assigned. I was then told to wait in a thirty person line serviced by one rude agent. I call customer service for help and they tell me they cannot assign me a car and cancel my reservation. I get an email from customer service saying that I will not get a refund because my reservation is canceled after my reservation started. What a terrible experience at midnight! Then I had to walk over to Hertz and pay $800 for a last minute reservation. Do not use this app!

Ontario Airport Staff(Love Love the App). I have rented a lot of cars over the years but the Customer Service of the Avis Preferred Counter at Ontario Airport and the Avis Counter when Preferred is not available is awesome! They always take care of me one way or another. I love the way this Avis App is set up now that I know how to really pay attention to it I was going to the counter all the time not realizing my car was already available with the lane number, what type of car and the fuel status. Having this feature takes the guesswork out what your getting and if you need to make changes because it was not what you expected, the process at the counter is easier to adjust to accommodate you to getting into more of what you desire! Thank you Avis!

Poor customer service. We arrived at DFW very excited that we were going going to be able to rent our Toyota Prius that we prepaid online almost $400 for a week. When we got to the counter the agent asked if that was what we rented? I showed her that and her reply was we rented it out earlier that day. I explained to her we wanted the Prius Becuase we were looking into purchasing a Prius And this would be our opportunity to test drive one. She said we don’t have any Prius and the only car they had was a Toyota Corolla. I then asked is their anything that was similar to a hybrid? Her reply was we only had a Toyota Corolla. I then told her that Avis bait and switched my purchase for the rental. If I would have known that I would not be able to rent my Pruis I would have went else where. They did not to remedy the situation even though I gave them the opportunity. I added a driver and they charged me over $150 dollars as well. But they did thank me for being a preferred member. I will never rent from Avis again. Very poor service.

Go Lucy B.. I was in line awaiting my turn at the counter at the Atlanta rental car center. There were approximately 6 people in front of me. It was taking unusually long for the people at the counter to get their cars. I thought they were just too chatty. Finally when it was my turn, Lucy greeted me with a smile and told me that it may be a few minutes because the my car wasn’t ready. They were running a little behind. In the mean time she encourage me to download the Avis app and since I was already a member, to update my profile. She made waiting pleasant with a big smile a great customer care. Lucy when your boss sees this, you have some explaining to do! ;-) Sincerely, Carlos Henriquez Preferred Member C9E513

Vehicle and Service Great but..... I have used Avis for the past year and have told everyone I know how great the service and cars have been. Well, this Camry I currently I have now, runs great, was clean but someone had smoked in the vehicle. The car was dropped off at my workplace and when I got in the car I noticed it right away and didn’t have time to exchange the car if I wanted to keep my schedule. I have been driving with a rear window partially open even though it is cold, it prevents me from getting a headache. Just wanted you to know. I am renting a vehicle for a personal trip to Albany NY this weekend and hopefully don’t have this issue again. I totally understand that it is difficult to managed drivers who smoke vs those who don’t but it is a big concern for me and my wife. Thank you for your time. Mr. Albert Vazquez

Far from usable. I’m surprised to see such a high rating given all the technical issues with the app. I can’t update my credit card information, says I have to call. No reason why. Checking out with the app? That feature hasn’t worked for me in at least a year. Want to see an image of your rental? Not happening. Filling out a change of address or credit card info? Not a native app experience and requires complete manual entry of data except the state where they use the clunky iOS spinner selector. I could go on and on but for the people from Avis that will read this you need to do a heuristic review and usability test of your app. If I had a choice (for business travel) I’d use a different company but I’m stuck with you. Hoping to see some improvements in the near future!

Avis customer service Auckland New Zealand. I never had so much grief dealing with Avis in New Zealand. I rented a car for 3 weeks and had to extend it by 2 more weeks so I called Avis and asked to extend. Avis representative in Christchurch New Zealand was very nice and cordial and confirmed I can keep the car for 2 more weeks at the same rate. Few days after I returned the car I was shocked when I received the invoice. Avis doubled my rate from the day I rented the car. I called many times arguing with customer service in Auckland that I was told the rate will not change. A few days after, I received a very frustrating email for a lady (I still have her email on file) from Avis Auckland customer service letting me know the rate is the rate and my request has been rejected. She also added I need to provide her with the name of the person I talked to to validate my claim. She implied I was lying. Im used to Avis in the US which would never do that to any customer. But I guess outside of the US, customers are at the bottom of the list. I’m going back to National!!!

Terrible service. I have multiple names and I’m unable change them in person at a counter, over the phone, or on the app. If m names don’t match in my account, I’m not even able to cancel a reservation or edit it. It’s very frustrating and I strongly suggest people go to hertz. Their customer service is way better and they actually make you feel like they want your business. I’m very disappointed in Avis and the long wait times of over 40 minutes just to inform me they can’t help and that I need to send an email to change my information even though I’ve been with Avis as a loyal customer for over 10 years. Very disappointed and will most likely only use Avis as a last resort. If you have multiple names, Avis is a difficult car rental place to rent from. Be sure all your information is correct.

Car Return. I joined Avis preferred for the first time. When we arrived we were sent to our car and there wasn’t a car there. Then we were given a different car. This car sounded like it was going to fall apart after we had already arrived at our destination. The rear axles made a terrible vibrating sound and didn’t feel safe. We had to return the car in the middle of our vacation. I called and reserved a car for return and they said they would have the exact car for us. We arrived this morning and it wasn’t there. They said we had to wait for a similar car. Obviously, there were many other SUV’s available just sitting there. They may have been a little more expensive, but I would think customer service would give us that after what happened with our original car? Kind of not great service to me? Thanks, Donna Mosher

Make my UX magical...Mind the gap!. While this latest release is leaps and bounds better, there’s still some work needed to make my UX an A+. Give us full access to all rental modifications. As a user I would like the ability to return my vehicle before the date of the scheduled return. For example, the app will not let me return my vehicle one day early. I am only able to add days to my rental. Full access to reservation mods would make any change far more efficient for the user, and here’s why: The 1800 preferred automated/rep phone user experience is very clunky, very slow and forces the user to *only* use voice prompts, no keypad entries are allowed. Not only does the user need to repeat their entries, but annoyingly loud. This is a security risk when making mods in a public space. Aren’t most customers renting cars away from home or in a public space? With that said, my other alt is to make the mods via web, but the web’s UI and UX is buggy, often timing out during fetch, or just does not have most basic rental modification features. Calling and speaking to a rep is an absolute nightmare, even as a preferred plus member. Please consider my user story for your next app development sprint, it would greatly improve the UX. Make my UX magical...Mind the gap! The details are not the details; they make the design.

Ridiculous. I tried to reserve a mustang GT on the app. It would not give me the option. It did however say Mustang with no real details. I arrived at the site and in the spot was a regular Mustang. I went to the counter and asked why I wasn’t given a GT or the option to rent a GT. They said they could do it but it was going to be 1000 dollars more expensive. And they were giving me the car I requested. I explained this did not happen the last time I rent or the time before. And that I never was given the option for the car I wanted even though it was there. The counter clammed up and said take itnor leave it. All while telling people cars were coming and having no one was receiving a vehicle. The last time I rented I got the vehicle I was looking for with great service. I was expecting to have a certain vehicle for Memorial Day and felt like I was taken advantage of. I excepted the vehicle that was there and left highly disappointed in the whole Avis preferred experience in Denver.

Impressed!. I was having a hard time finding a rental company that didn’t cost me a fortune plus a deposit on top of that! This company worked with me and I didn’t have to go into detail and explain myself as I often feel I have to, I am very comfortable in their vehicle! In fact I actually love it! 2020 Kia Optima. Since I’ve had the car, it’s been a complete turnaround on my mentalState of mind.,It has greatly affected my moodAnd emotional status in a positive way! I recently lost my Toyota Camry and the unfortunate car accident on route 1A. I had only liability insurance and unfortunately I didn’t have collision. My insurance company paid the other party involved in the accident $7905! When my car is completely totaled, they hit me, and they were able to drive off! Their front bumper was a little damage sure, anyway that’s besides the point clearly I’m still upset about it. But besides all that, yes I have been extremely grateful and hopeful that I can get a lot done while I have this rental so I can get old blue back on the road! So thank you Avis company for working with me!The two young folks that were working the desk the day I picked up the car we’re extremely kind and helpful and got me in right away! The airport was pretty dead because of the snowstorm but they both seemed like they took pride in their job and we’re also dressed very nicely by the way! Very professional! I love the app I love the rental car I love everything you guys are awesome! 👍👍😊

Reservations “Not Honored”. This is a company that values some customers a lot more than others. I have a lot going on and regularly need to change plans to book flights and rental cars last minute. Today was the 3rd time I have booked a car with Avis (and Budget) in the morning to pick up at the destination airport later that evening… only to be told at the counter that “we didn’t plan well and are running low on cars — my manager is not honoring same day bookings unfortunately”. Why is it OK for a company to allow you to make last minute travel plans with them and confirm a rental car pick up— and then simply say oops we are out when you arrive in a new city?? I was told that people who booked months in advance would be priority for being honored. 1) Why are customers who have the need to make last minute travel plans valued so much less than customers who happen to have been planning a trip months in advance? 2) The real question is why guarantee a booking for someone online if there is any chance at all that they won’t be able to get a car when they arrive? I love Jetblue and love that I can get TrueBlue points with Avis and Budget, but I’ll be moving on from this incompetence now.

Almost but just not quite. Would give it 5 stars but just a few minor big things. First they should let u add multiple Drivers on one account so that me and wife can accumulate together. Second, when trying to use free day points it doesn’t always allow me to go through with the reservation. I do the exact same length and time of my rentals when I do it so it’s not what I’m putting. It’s just the app some weeks don’t let us use our points and that can be also annoying when u have saved something up and planned to do something only for it to not be working that week. Otherwise great app easy to manage and scroll through

Unable to return my car using the app. I tried to return the car using the app and it would just say that it could not confirm my location at the facility. I called the Avis help line and talked to someone with chickens and roosters in the background who could not understand what I was telling him. Then he just put me on hole and I was suddenly transferred to someone else who had a hard time understanding me. He said that he sent the return info to somewhere. But as a result of the phone call I have received three copies of the rental contract and my car is still showing as not returned. The app works ok only some of the time.

The Run Around. Avis rentals wasted soo much of my time and money, from the unreliable rentals given (2 system malfunctions rendered my 2 separate rentals to be inoperable in ways that you sent your servicemen to help “resolve issues” just to not fix anything and leave me in the same cycle to redo the exact same thing the next day, to then get it towed (this scenario happened twice, on 2 separate rentals..) for me to be charged for such, as well no reimbursement towards the rental, as well have be continued to be charged over a vehicle I have not had in my possession in over a month… I have lost thousands of dollars attempting to rent through Avis, let alone the time and energy spent just to be heard, and understood, let alone have any of my issues resolved. Thus here I am, making a public statement about such, so maybe my issues will be valued in was to resolve your customer experience issues (which I thought was the foundation of a Truthful company.)

Chaos. I am new to the Avis Preferred group but after 4 rentals, I am very much less than impressed with the service, the app, and the system. My first rental with Avis ,I waited 1 hr 45 mins in St Louis to get to the counter and had to wait an additional 30 mins for a car After I had reserved online etc. I had signed up as a preferred member. The following week in Indianapolis I was told Avis couldn’t rent me a car because the system showed I hadn’t returned my previous rental. 2 weeks later in San Antonio, the app alerted me that my car was ready the night before and to go straight to the preferred counter. When I landed, the app told me there were no cars available but to check with the preferred counter. I waited 30 minutes in line AGAIN and was told there were no cars available. When I gave my Wizard #, viola the car I had reserved came up and was ready. Am currently sitting waiting on a car after I had reserved is wizard# etc…. Strongly reconsidering my choice of change rental companies. BTW, came to Avis via the Capital One United Club MilagePlus card…

Beware small airports. Beware of small airports. Upon landing at Burlington Vermont I used the Avis App to select a different vehicle. I chose a four wheel drive Explorer as there was no additional charge. Upon arrival at the counter I was informed that there was a “glitch in the system “ and too many customers were taking upgrades that they weren’t entitled to. I was given the basic Elantra (original car) which caused real problems crossing the mountains. Previously I have used the App to change vehicles without problems. The switch option has a limited timeframe. I have never been able to change prior to landing (I have always been honest and booked at my scheduled arrival time). I’m thinking of switching rental companies to compare vehicle change options. Lastly beware of using the App to change the drop-off city. My plans changed and I used the Application to return to a different city. I’m can’t say I wasn’t told but on returning the vehicle I had exorbitant mileage charges that were not in my original agreement. Making changes with a real computer allows better control of actual charges.

Shady and deceitful. Rented a vehicle with avis for an out of state visit with family. Was able to prepay and the app said I was good to go. Confirmed my reservation, total price when I landed and check in was easy (to a fault). Working on the assumption that all my options (declined all added services) would be honored and went directly to choosing a vehicle on the app. When I returned my vehicle I noticed I was being charged almost double what I was quoted. Tried to contact support but as I returned my vehicle after customer service hours, I had to wait until the next day. They informed me I accepted liability protection (I did not). Provided them with a screenshot of the original agreement showing all options declined. They informed me that they could not do anything about it. If your reading this double check your agreement before driving off and just because you declined the services AVIS IS ABLE TO ADD THOSE SERVICES ON LATER AND CLAIM YOU AGREED TO THEM. Will be taking to my credit card company about a partial chargeback as they refuse to work with me regarding this.

Different quotes. I drive for ubereats & with them your suppose to get a discounted price. I’ve gotten 3 different quotes from different representatives. When I went in person to the kennesaw location & was about to pay I got quoted $321 for a week, $100 included in that price went towards the security deposit. When I called last week, I got quoted $300 for security deposit & $385 for the week. That was the actual price I’ve paid before for a week & security deposit without going through the Uber rental program because I only had prepaid cards which they do not accept. I called today & was quoted $200 for a security deposit & $345 for the week. I’m not sure if prices fluctuate during the week or holidays or if they just changed depending on who I talk to but it was very confusing. I’ve paid at over $200 cheaper for a rental going through a different company and I will continue doing so!

Decent app until time to pickup car. The little issues (mentioned below) combined really make using the app a chore when picking up the car. Making reservations: - Upcoming rentals seem to be sorted by modification date rather than pick up date (e.g. later rental listed at top before earlier rental) - Pictures in app look cheesy, always outdated or un-rentable vehicles shown - I like option to select prices with tax, that’s helpful, should be a profile level setting to keep on/off continuously Picking up car: - When trying to chose/view other cars in app, that has been disabled for me and I receive an error message saying “There was a problem with the payment method on the account. Please update it and try again”. - No idea why since the credit card saved to my account is correct, not expired and used to pay for rental (confirmed obviously by rental charges on that card after return) - And my name/space number wasn’t listed on board at pickup, no email informing me about me assigned car either - I asked the associate at Preferred desk about error message - they told me it’s because I wanted to pay with cash?! How’s that possible when my reservation used the credit card on my profile?! Very annoying - Express pass doesn’t work all the time at exit gate either - Frustrating process ruins whole experience Returning car: Returning process through the app was pretty easy.

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Great update to the app. Having used Avis for business and personal rentals for the past few years I am enjoying the updates to the app. Being able to swap vehicles at the time of arrival is a good addition. App works well, and enjoying doing business with Avis.

Cumbersome - you broke the App. Disgusting. Difficult to use. Servers are almost always down. I stumble around in Avis’s butchered counter intuitive crumby interface until I get angry. I’ve been a long term Avis preferred member since 1989. But now I’m bailing out. Avis you shouldn’t have changed the App’s user interface. You just lost a customer. Your software engineers are immature idiots. GOODBYE 👋🏽

Will not load upcoming rental. I have to enter the confirmation number every time. When I look in the rentals screen it always says unable to find any upcoming rentals. It also says I can add my wizard number to the reservation but there is no capacity to do so. I may as well just print it.

Avis Darwin. Very up to date online rental update options and car damage report with pictures, very easy and time saving.

Useless app. Sick and tired of this useless app telling I can’t book the discount price of pay now and when I ring customer service or reservations they tell me I have to ring New Zealand to talk to the Avis tech guys there, ridiculous. Hertz here I come.

Dirty car and tried to upscale up to make money. We arrived to pick up the car I had reserved- a BMW1 which I specifically requested as I needed a small car with room for 4 people and some luggage. I specified automatic with a GPS built in. On arrival I was told the bmw wasn’t available but a “luxury” Alfa was. I told them it was too large for the parking space and did not want it. Then I was told I would have to have the Audi 3. Then it apparently was having mechanical trouble- so did I want to pay more for the Alfa- no I didn’t . Somehow a Toyota CHR was available. All good. Then the upsell again to take out insurance . Down to get the car- it was dirty inside and out and the GPS was blocked. Back up to the office to get a small Garmin - not what I wanted because their visibility is poor - but all there was unless I wanted to pay more for the Alfa. I had booked months in advance and was very upset all round. I think a discount is in order for the mucking around and lack of service once it was obvious I wouldn’t give in and upgrade my booking .

Good app, missing arrival modification. There’s no way to notify Avis if you missed your flight and are arriving at a later time. Otherwise, helpful app.

CAPTCHA not working. When trying to reset my password you drive me crazy making me answer so many questions and then at the bottom ask for a captcha which didn’t appear on the screen! Overkill on the questions while failing on the basics of a functional captcha

Member since 2011. I’m preferred member. Why ? Because for work I used all rental services and found AVIS to be more superior at all stages—- bookings, service at counter, cars, easy to modify and always have enough vehicles. Frequent free upgrades are bonus.

APP is Appalling. The APP crashes frequently and while trying to update my profile it crashed after taking my credit card details. Really poor digital platform. No excuse in 2019 for this sort of sloppy service and waste of time. Messages to ‘ring Avis’ defeat the whole point of online service, convenience.

Team at Avis Marriott Circular Quay. Cars are always ready and very efficient staff

Road Side Service. Normally I have seemless service from Avis But.... Yesterday the trunk lock failed (with luggage and passport in side). 3 calls to the road side assistance resulted in extreme frustration and receivers who could not deal with the issue. Unfortunately the car had a Car# beginning with 4 not 9 (first they said not possible! But it had Hawaii plates) and they sent me to International center??? And then to an external service who obviously couldn’t help (think it was an emergency service!). Also they had trouble entering my international mobile number. Eventually I had to drive to LAX (nothing else open) and the boot was opened and the car exchanged. An extremely frustrating afternoon (and time wasting on my behalf). This was unnecessary. Ivan Holyman

What is the use. Avis don’t care, you spend time to make a booking and show up as a preferred customer to your car not being ready, not available and have to make other arrangements. You talk to the Avis people and they are not interested, you leave messages in surveys to be called back to dead silence and neglect. One PERTH customer service even threatened to cancel booking if I did not like here trying to sort out a booking that was meant to be for 30 minutes prior even their own emails to customer service go unanswered

So Efficient. Arrived at Adelaide for a last minute business trip and Avis was able to accommodate all my needs without any fuss. In, out and on the road within minutes - thank you!

Login info. This app doesn’t seem to remember log in details. If that is so then why offer a remember me option on the front page?

Absolute waste of space. Only got the app to chase receipts that the Avis retards couldn’t seem to send more than 1 in 5 rentals. So, they have my email, just special. Tried the app. It just doesn’t send receipts. For everyone out there that needs them for expenses, it’s useless. I hoped to get something to cover for Avis people’s ineptness, but even their app is the same. So now I can waste even more time on hold waiting to chase up receipts that should have already been sent

A complete disaster picking up car at Charleston Airport. After arriving from a New York flight we queued for an hour at the Avis desk in the terminal only to discover that was the least of our wait. As a ‘Preferred Member’ I had expected to collect my prebooked car easily. We were then directed to join a group of about 40 other people, some of whom had been waiting 2 hours for their car to be brought around from some distant location. After trying to find an Avis rep to talk to and trying to contact ‘Customer Service ‘ we eventually were shuttled to a location about a mile from the airport to pick up our car, which wasn’t ready Staff said this was usual as they were constantly understaffed. It’s not their problem - Avis: would you like a pic of my cut up Wizard card? Never ever booking with you again

Great service. Thank you to the Mascot Airport team. Great service every time.

Useless - poor security. Apps’s useless as it does not support the use of a password manager with the keyboard and does not supporting pasting in the password field. Consequently the is forces the user to use shorter less secure passwords. My password with Avis via their website is 40 characters long and the app does not allow the entry of more than 25 characters in the password field. Consequently I cannot manually enter my password to log in to the app. Unfortunately with such poor security and design this renders the app useless.

Great - Easy to use. Loved the app. From making the booking to returning the vehicle was easy, smooth transaction. My preferred vehicle ready and waiting for me in the allocated bay just as the app advised. No queuing required.

Additional drivers. It should be possible to add a driver to a booking using the app. The app could send a photo of the drivers license and digital signature. That would be a huge feature.

Unable to create account. I have an old Avis account linked to my email. I tried to use the app and it seemed pickup some things linked to my account eg old credit card and phone number(which is correct) but it would not accept my phone number! I tried dropping the ‘-‘ adding the zero back in etc but nothing worked. Error message was not helpful, just told me it was invalid without telling me why it thought it was invalid. Wasted my time!!

Brisbane City Office. Meriah and Donna and their staff are amazing!! Customer service and problem solving specialists. Thank you Avis City mob!!

Please hold my car. My flight from Gold Coast was cancelled this morning and I have had to wait 7 hours for the next flight. Thank you for holding my car for me I should be there at about 3.20pm cheers Greg Dixon

Receipt error. My receipt consistently gives an error. Very frustrating. Much prefer just a print out - this has happened before

Nicole Ec. Unable to log in, tried to rectify by emailing and speaking with ‘bot’ still unable to log in to app. Charged membership card fee which I can’t use or log into app to use. Not user friendly at all.

Broken App. Have tried and called many times about my app login details not working. Can log on to the website fine. But the app is broken and says call customer service. Call them and get stuck on the phone to have them reset my website details and tell me they have nobody that deals with app support. Have been loyal to Avis over the years, but the everything is apps these days when traveling!

Reservation. Every time I try to make a booking, it constantly says my credit card is expired (it’s not). Then it also doesn’t like my postcode (apparently it’s not a valid one) because I live in remote Qld?

Avis service and app. At majority pickup locations although I am Avis preferred my car is never ready/allocated for express collection. At Melbourne airport I waited 50 minutes to collect a car which was consequently allocated to another customer. The service at Melbourne airport was exceptionally appalling on this occasion and the attitude of the attendants was inexplicably unacceptable. The only airport the Avis preferred actually works and a car service is provided usually is Brisbane airport. Majority of my pickups at Brisbane have been flawless but occasionally the car is also not allocated and ready for pickup. One of the benefits of Avis preferred is free upgrades but every time I request an upgrade I am charged for it. On the app it does not give my the option to indicate or request my cat preference so it is also a process to get the car changed on pick up. I have added this to my online profile however it does not seem to be ever taken into consideration. Having been a Preferred customer for several years I must say the service has gradually declined and more noticeably this year.

Cannot import the current rental record. As the topic, I have contacted and they said they couldn’t do it,. Now it is 2022, you cannot make this simple thing work, then I think this company must be run by bunch of elders.

Rental. The service at the counter at the Brisbane International airport was fantastic.. I had a rental booked through the preferred member but it was at the Domestic airport not the International one .. I booked using the Avis app and it didn’t give you a choice of choosing ether International or Domestic so if you can fix it that would be great

Avis all the way. The new app with select your car is brilliant for the busy traveller

Great Service. Even though using this app eliminates contact with your customer service agent, the experiences I’ve had so far has been nothing but a Great Service.

Easy App. Found it easy to understand and applicate the details .

Modifying a booking. The new Modify a booking page is just so simple. Previously I had to call, wait for the manual calculation, listen and pay over the phone. Now, 3 clicks and all is good. Well done Avis techno people.

Avis Review. I do a fair bit of business with Avis and this one was at very short notice. And now I have just added a day, the night before the vehicle was meant to be returned. Avis has been extremely accommodating. Thank you.

Changing booking for extra 2 days. Changed booking for extra 2 days very easy to do

Unhappy. In my previous two trips with Avis I have arrived at the office to collect my car my name was not on the board and now car was allocated I have had to go to the office and wait in line for upto 20min to get the keys to my car All of the preferred be idiots don’t seem to be followed in Melbourne line is long lots of staff doing nothing and preferred customers are not getting the preferred treatment If this continues one more time I will change my supplier Avis is more expensive that other and for this I expect my car ready to go when I arrive and listed on the board Overall not happy with this service

When it works, it’s great….. For a global company in the service sector, it shouldn’t be as annoying & frustrating to get a key function like a booking reservation system to work. When it does, it’s great! When it doesn’t, wow! It is very, very “not great”!

Good app. This app is easy to use and convenient, with a nice layout. A suggestion for improvement is better corporate integration. When searching for a booking made by an agent it doesn’t allow it to be added to one’s profile for easy access. Having this functionality would be a welcome improvement.

Great if nothing goes wrong. I have been using the Avis app for about a year now and everything has gone well until I wanted to modify a booking from overseas. It doesn’t work at all so I’ve had to make numerous phone calls even back to Australia to try and modify the booking. Even the operator in Australia couldn’t do it. So I go to the French website to call them they charge €0.15 per minute to ring them so after being on hold for 20 mins I gave up wasted $5.00 and rang Australia again.

Best of all rental car apps. All I can say is- well done. Having used most of the big name rental car apps, AVIS has got to be the best. Very easy to use and straightforward. Modifying existing bookings is very simple and intuitive. The designers have obviously used this app and thought it out well.

Great apps & user friendly. I’ve used the apps to book cars when we were travelling around USA. It’s a great apps to help is to book, pay & pick up the car is even easier if you have the Avis Preferred. The apps has all the information required about the car including the car rego number. This is handy at the time when you checked in to the hotel. Although booking everything using apps, we still received excellent customer services from the staffs.

Can’t Search for Pickup Location to Start A booking.. I mean, what is the point of this app if the most basic location search doesn’t work to initiate a booking. I tupe a City location and it consistently comes up with error. Completely and frustrating unusable

Wizard F5A15Z. I have just landed & picked up this car I reported on exiting the Avis Compound that the cars interior stank of smoke. I was informed politely that if I required another car it would take a considerable time. I chose to get to my destination in a timely manner. Unfortunately the odour in this car is very unpleasant. I am very disappointed

Misleading pricing poor form. Love avis app in general but this practice of thinking its ok to display a low price against a car and only well through the booking does the substantially higher real price display. Its really not ok to add the fees and taxes later in the process sorry!!!!!

Wrong reservation number? And no answer on the depot number to pick up the car. The location I have to pick up the car from (San Sebastián) has not answered. Called over 10 times

App is clunky. I can never actually use app to return vehicle, it keeps saying GPS doesn’t work. Also if there is damage on the vehicle on pick up, there is no way to deal with this in the app.

Always awesome service. Hats off to Avis. Great service 100% of the time. App is also very user friendly. Highly recommended.

Hurts more than Hertz. Creating an account kept crashing due to password error malfunction a no. of times so I had to keep calling the Avis support staff. The captcha on login sometimes does not work since it doesn't appear on the screen properly - expect to see captcha but it is not viewable. Sounds like app is in beta - Avis please try harder

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Sweetness. App is by far the best rental car app. So easy to use. Had to extend and it was silky smooth. A+

Love it, super easy 👍🏻. Super easy to use, no hassle, just great thanks.

Très difficile de récupérer les infos. L’application est a peine en français, mal traduite. Impossible d’avoir du support ou de parler à quelqu’un

Terrible and useless. This app has absolutely no working features starting the day of the rental. If you have mechanical trouble do not try to use the application. So disappointing!

Can’t extend rental on App. I wanted to extend my rental on the App but it wouldn’t let me and it did not explain why. As a result, I had to waste 30 minutes of time I didn’t have to spare, wait for an available agent on the phone….

Excellent staff at the Preferred Counter. Your staff are amazing and very accommodating when I pick up my rentals. Always going out of their way to provide the best service

Worse app for signing up for account. I signed up for an account online. I then got the app for my phone and logged in. Most of the information was missing and after repeated attempts to re-enter credit card info and DL info, I kept receiving a message with “missing info”. A notification finally came up and advised that the info couldn’t be updated online and I had to call the customer service number. I did that. The very disinterested service representative told me that she could not do anything and I should delete the account and try again. I did this 4 times, after getting to the same point every time with the same message. 90 minutes of my life I will never get back.

Options don’t work. Lovely idea, not great execution. Can’t modify anything on the reservation, yesterday my reservation didn’t even exist…

Your Avis app sucks. Constantly locks me out and tells me my account has been disabled,

Poor app. The App does not allow to select return when you launch it or search for the existing reservation. Please take a photo of when you returned your rental along with photos of your rental condition.

Never works.. When it does work it assigns you a vehicle that has already been assigned or tells you to go to the counter anyways which defeats the purpose.

App isn’t synced with user info. Log in and password works on the website; doesn’t work on the app. And calling customer service was no help at all. I don’t want to reset passwords when it’s working fine on one platform but isn’t on another.

I rent a vehicle every week and get NO free upgrades. I will be renting at National or Enterprise from now on

Long Wait for Preferred Service YVR. Too long of a wait

Postal codes. I've tried to book using this app and the Avis website (both on a laptop and mobile device) and it won't accept Canadian postal codes when entering billing information. Since it's a mandatory field, I can't book. The app is otherwise great, but if I can't book, it's useless!

No rental location at Billy Bishop airport.. It is impossible to make a revision either by phone or app once a car is picked up. Our problem arose because Avis confirmed car pickup at Billy Bishop airport where in fact, there is no pickup available. You get a shuttle to the nearest rental site. Because we didn’t know this we went to the airport and they could not find the shuttle so we ended up taking a cab. We then tried to modify the return location to YYZ but cannot modify at all. This means we have an additional cab cost. This is no way to treat a loyal customer.

Automatic charge in foreign currency. App does not remember your preference, can’t talk to agent

Always a problem when using the app. The app has given me major problems over the years including allowing me to book reservations in locations that have access to the public. This happened in Mexico twice. Now I can’t book because of two more problems. The app doesn’t recognize Canadian postal codes for billing. App is stuck asking for a country code and there is no indication where or what that is for. Tired of wasting my time with this app.

Prior bookings. Difficult to find out how to input a prior booking for future pickup in London LHR

Zip code keeps bugging making it impossible to modify my reservation. Ma

Dry Disappointed. First time using Avis after being longtime Hertz customer, so many things went wrong. Couldn’t process car with app, had to go stand in Preferred line for 15-min+ in SFO. Took more than 10-min to process car. After return, app won’t generate receipt. Junk all around.

Ridiculous Company. Tried to book online, says the rental was automatically canceled. Twice. Had more than enough available credit. Best believe they grabbed my money off of my credit card before they let me know the booking didn’t finalize. They take the deposit for a vehicle I’m unable to rent and then tell me I have to wait a week to get my money back. Is it really that hard to conduct yourself as a half decent business that operates professionally. Even times I’ve actually receive the car from Avis, always had problems with misinformation and lack of professionalism. Especially over the phone. Plus the hold is 500$ now. For regular cars. Lol😂 Fleet at my location dwindled by min 80% seems like. Need I go on.

Couldn’t adjust my reservation in app. I need to add a day to my reservation and cannot get ahold of anyone. The app is not allowing us to do the modification and I cannot extend my rental on the website. Every phone number either rings on and on or hangs up on me or states the hours of operation as Monday to Friday. This is Saturday. Lots of people rent cars on the weekend. I am very disappointed in the company for the lack of service and misguiding information on the website.

App sucks. Try to get a receipt, it don’t work!

Handy but glitchy. Some items allow you to change other such as preference of vehicle do not (even with an edit button). App needs better testing and bug fixes.

When you’re Canadian the App sucks. No Matter what you do the it always ask for a zip code when we use postal codes very frustrating!!!

Useless App. I don’t think this app has ever worked right. Won’t let me sign in. Can do it on a computer no problem. What is this nonsense?

Best car rental company!. I've worked and travelled the world. Avis can be trusted to provide the best quality service and vehicles on a consistent basis at any location.

Rate app. Terrible ap. Impossible to navigate b

What a waste of time. You already have an account. Reset your password. Try to find “reset your password” on the menu. I tell you - what a waste of time

Not everybody pays in US dollars.. How can you possibly have not thought of currency options when showing prices???

Where are my points?. Rented twice in the last 60 days. Don’t see my points anywhere. When I got to the booth they told me I had to call in to ensure my points went through. If you read this review I would like a call to straighten this out.

Avis app doesn’t work. Why do you have an app and offer car pick up if it doesn’t work. This is my 3-4 pick up at Montreal airport and it never worked. Waste of my time and energy.

Une app nulle alors. Excellent service en succursale par contre

Layout. Another app where the log out is hidden. Poor design but all too common.

Are you mad bro?!. I’ve been a loyal customer to Avis for quite a while and their prices were reasonable, but they’ve gone mad recently! You can’t rent a car for one day, as it will return a “no available cars at this location” but you can rent it for two or more days including the day on which no cars were available. I mean $180 per day for a Hyundai Elantra is 🤯. I’d book that if it comes with a complimentary breakfast, lunch and all you can use gasoline!

always getting ripped off. i hate avis

Worst Car Rental Check Experience Ever. Communication is the key to any relationship. AVIS provide a great platform for their PREFERRED members through the app experience. With a confirmed reservation, on-time terminal pick up - disaster awaits. Finally after 2hrs of dithering, failing to take responsibility and apologizing. SUCCESS! At this location, after getting the paperwork completed in a reasonable time, it took the vehicle readiness crew 2hrs to ready the vehicle. Yes, the vehicle was on location and we were the first customer of the day!! Receiving reassurance every 30mins that the vehicle would be ready in 10mins..... Lift your game and be honest with your customers....

What status info?. It said I’d get info about my car in advance. Nope

Best rental driving app on the market. With the combination of relationships and partnerships of Avis, Hotels.Com and Expedia, the world is yours! Great app that is user friendly and staff at Avis wherever you go are the best!

Does not work. It does not get your rental information and is giving me rates with the Wizard number that the avis rep cannot enter in the system. I just lost more than an hour of my time with this installing the app and multiple info they are asking and the being on the phone to end up managing my rental the old fashion way!

Excellent customer service!. Very helpful, especially Milena! Thank you to her and all the staff of Milano Malpensa Avis!

Not recognizing Canadian ZIP code for payments. This is the second time that I tried reserving a car via the app and it doesn’t work - for the silly reason that the app is not allowing me to enter the Canadian ZIP code of my credit card. I rarely give the 0 star review, but there is little use of talking about the rental experience and car selection process of I cannot actually pay for the rental… I had the same issue with the AVIS app before and ended up with a different rental agency.

Vasilis is the best. Kind polite knowledgeable and helpful

Vraiment mauvais beaucoup de bugs. Mauvais

Never work. Can not find location, can not complete the reservation properly with the application, Can not change a reservation, always an error at the end that prevents you to complete the change or reservation

Mr. Not impressed. Preferred client. Not only was I not offered a free upgrade. I had to ask. When I did I was told as I was renting the car for longer than 14 days it’s not applicable. It does not say that anywhere in Avis, if it does I’d like to see it. Even listening to Avis add as I’m waiting to speak to someone it does not say anything. I’ve also paid in full. I was told upon picking up the car owed nothing. Yet I see a $600plus charge on my card with no explanation!! I was also told I would be getting a substantial voucher from Avis for my next rental. I haven't received anything. Been holding to speak to someone for over 30 mins and still on hold. None of the phone numbers work to get a hold of anyone. Yet when you need to book Avis answers in seconds. So far not impressed.

Horrible customer service. Warning, if you prepay for your vehicle a head of time. Your business trip gets cut short and you return your car a day or two early. They still charge you for the full 2 days that you returned the vehicle. Will never rent from Avis again!

Great Service. Avis Managers, I recently rented a vehicle in Saskatoon (#968175666)and want to give a shout-out to your customer service representative Gurpreet Singh. He was very courteous and professional when setting me up with my vehicle, including accommodating me with my change in vehicle. It is for this reason I am a loyal AVIS brand customer. Frank Jantz

Saves time and Money. It is my go to app for car rentals. Easy, quick and transparent. Saves me at least half an hour a week in line!

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DO NOT RENT HERE!. Arrived at MKE at 6:30. Made our way to the garage to go to the preferred counter. Sign says it closed! Go inside and get at the back of an insanely long line. Go to the app and click on the Get my Car button. The app says there is an error. I call the Wizard 800 number. There closed! I call the regular 800 number. The customer service guy who barely speaks English, Manuel, says he can’t help me and that “maybe they are at lunch”! He actually says that, you can’t make this stuff up!!! Says I should call them. Call “them”? I’m talking to AVIS!!!! Says he will transfer me to another customer service person and then just hangs up on me. What an absolute joke of a company. Infuriating. If I live 200 years I won’t be able to tell enough people about this! So unbelievable pathetic.

App needs warnings to user before modify and making changes…. App is good and simple…but… On many features it needs to tell the user if the selection will be final or if user can explore. For example…the “pick up” Pass for the car I did when I landed at an airport, because we were running late, and I didn’t know it would only last 30 minutes. I was worried I lost my car because it expired. Also, I wanted to modify a drop off and know the cost to do so, but didn’t want to alter it in the app—for fear of losing my original drop off price. Summer travel is crazy right now and phone hold times are ridiculously long…I know the companies want us to use the apps, but If the app doesn’t allow us to see our options or make mistakes—call times will continue to be long regardless. Please fix these things.

Clunky Poor Functionality Weak Capabilities Lousy UX. The only thing that can make me dislike renting from Avis more than renting from Avis is renting from Avis using the Avis rental app. Most of the times it wastes my time and then suggests I call customer service by phone. Duh. Why did I use the app in the first place? Even the so-called helpful functionality is useless. It failed to make a reservation and had me call customer service. The customer service rep did not even know what an Avis Wizard number was. Then he could not look me up so I looked in the app for the current reservation. The app is giving me details of the car I am driving for the last few days - like it’s color and license plate number - but it does not have any information on the rental agreement number or reservation number in Current Rental tab, which I need to give the guy on the phone. Poor CX UX design all around. Fail.

Free rentals!. First of all I was excited to use the app when I saw the features it claimed to have. Then when I actually used it and was unable to access those features it was very disappointing. You're lucky if you can use to rental feature to actually check out your car and then you can't use the app to return it. So what is the point of being a preferred member when I still have to go to the counter every rental because something in the app isn't working. Oh yes, I called this review free rentals because in the past three months I have gotten you guessed it free rentals!! The app never actually tracked me renting multiple cars when it claimed I did. Then, being the good citizen I am, had to call customer service 6 times for them to give me a receipt for a rental.

Need Interface Improvements. The app works fine for The most part, choosing the car crashes 90% of the time and always end up with no car, setting up the preferred Car also is not working and crashes, also, the visual that a competitor like National have is much better , for example checking the points status or the status toward the next Tier are taking the user to the same interface showing points earned with no further explanation. Also, no clear descriptions on what are the terms with a simple “?” Explaining the company terms to the customer.

Outrageous Charges!. Because of the app not working properly , when I did my return over the app, apparently it never did and for a 1 day rental of $129 it went to almost $1600 charged to my Credit card. Still waiting on an email after 2 weeks and no one has reached out to me to give me MY MONEY back! I could even track the rental on the app since it has been already rented to another customer. How you don’t know where the car is and I do??? Unacceptable! I should have had my money within 5-7 Business days! We are going to week 3!!! Long hrs to get any one on the phone and the 5 times I’ve call they couldn’t revolve this issue. I’m beyond livid and will only use Avis when I absolutely have too! Also the cars are always filthy and smelly! For what we pay you can do better Avis!!

Bad customer service. I Had a reservation Avis sent me an Email if I want to call with 1800 number, when I call the Lady is doing Promotion of medical and she talks none stop I have to cut her off. When I call Avis in my City the lady keeps saying I cannot understand what you are saying all the time I ask her a question I can’t understand you that was the answer I called another 1800 number the guy pick he said his name I said my name I ask him my concern he hang up on me in seconds This is the worst customer service I have never had ,

APP is GREAT!!. Avis App is wonderful when it works. I fly to Texas monthly for doctors appts. I rent from AVIS each time I come. Last month I wasn’t able to choose my car from the app and when I got to the counter and was told I couldn’t use my debit card bc my credit wasn’t good enough. This had never happened before. If I’d had known, I would have used a credit card. This month I did and didn’t have any problems at all. I was able to choose my car again and it was an easy, smooth rental process. Hopefully it’s like this every time in the future.

Horrid - find a different rental car company... for good.. I have been a preferred member for over a decade. This is the last time I’ll ever rent from Avis. My first car had a flat tire within 24 hours. Avis emergency services pointed me to a close location and said they have a car for me. Nope, they have no cars and point me to the airport, a call will be waiting. Nope, I have to get in line. The line at Avis counter at the airport is literally 200 angry people long and a two hour wait. They give me a new car, and I go to leave the parking garage, and the battery in the car is dead. Nope, back to the line says the unhelpful Avis person in garage. Back to Avis counter for another car, finally works. I’ve lost two days when I’ve supposed to be working, and I’ve talked to Avis on at least 8 telephone calls and seven exceptionally unhelpful employees. Boycott Avis and all subsidiary companies; horrid customer service.

Poor Booking Experience. Little Attention to Detail. Arghhh. I am a regular Avis customer. Good clean cars, lots of locations. But every time I book my blood pressure takes a hit. Tonight no different. Finally work through the selection, the dates, the pick up times ... you get it.. and click reserve. An error message briefly flashes up and I have to hit reserve several times before I can read the quickly fading message. Apparently I have not clicked the accept terms..... 10 mins later I am still looking for the accept terms. Go through the whole process again, no accept terms, give up and go get my laptop. It’s basic stuff Avis. Website no much better, but at least I can actually make a reservation.

Loyal customer Breeze. I’ve been with Avis for over 4 years and I honestly have had no issues with them the prices are way better then my ther companies I have never had any issues with team members staff and when I did have a couple of hiccups they were resolved so I will continue renting from Avis and I do recommend this company everytime one of my friends or family need to rent a car or even think about going to someone else I tell them Avis Is The Best One to Rent

Came thru in a pinch!. Got stuck in NOLA when Southwest Airlines cancelled 2K flights today due to computer issues. Grabbed my app and reserved a car in minutes to make the long drive back to DFW. The rental center was crazy but sailed right over to the preferred desk and out the door fairly quickly. I am usually a National fan first followed by Avis. After today, Avis will take the top position. Friendly people in the face of so much chaos and no extra fees for a one way car rental. Nice! Thanks for helping us get home.

Current Rental. The vehicle was not clean. I have been a member since 2010 and I don’t feel my status serves as a purpose. Without looking at my reservation the person was already denying me for an upgrade. When I thought I was completely eligible for an upgrade. I saw there were other vehicle types that I requested in the garage but he stated they were reserved but I used to work for a car rental company and we’re suppose to say that. I never had any problems with this company but my last few rentals have been horrible experiences.

Disappointed Customer. I wanted to return my car a day early close to where I was staying and called to set that up. We went to the address provided and they were closed even though the time said they were open until 5 pm. It was 3 pm. I called again then was told to drive another 15 minutes to another location. We drive there and they were also closed even though the sign said they were open until 6 pm. It was 4:30. Now I have to return it tomorrow at the airport which is inconvenient for me. Why are they closed without explanation or even a note on the door. Highly unprofessional!

Service. The people you pick up your car with are very misinformed and do not know their job or how to work the technical things on the vehicles they are renting. I argued and that I needed a car with hands free navigation and everyone from customer service to the rental person said that they didn’t provide the service instead of telling me I could hook up my phone todo it. Much un needed confusion if people took the time to learn their jobs. Then the clerk avoided my phones calls and was just letting the calls go to the reservation desk. I would have given 5 stars if someone would have helped instead of avoiding.

Prepay didn’t work cost me $90. I made a reservation in the app. They charged me. I got a confirmation email. I showed up to pick up my car and they said my credit card did not match the reservation. I showed them the Apple Pay receipt. They told me to call customer service. They said they couldn’t see the card and all they could do was cancel and I’d have to go to the counter as a walk up. They wouldn’t match the prepay rate and added an additional $100, so I went to another rental car counter and got it for a little less. VERY disappointed in Avis. When I called to see what they could do, they offered me a coupon on my next rental. Avis is now on the bottom of my rental list and I will do everything I can NOT to ever rent with them again. Sad.

Issues in Wilmington NC. I picked up the Mazda at Wilmington NC airport Avis to find the car dirty, a smell of burning oil after I started and oil service light on in the dashboard. I went back to the counter to tell them I wasn’t comfortable with that car, so after zero apologies and the gentleman shaking his head, they gave another Mazda. This car wasn’t full on gas (a little over 3/4 of a tank), and smelled like an ashtray. Now, this oil light has come on and I have another several hundred miles yet to travel this week. Very disappointing to say the least. I’m in Conway all day tomorrow and need to know how the oil gets addressed. Please advise. Thanks, Todd Weckbaugh

Profile changes are awful. I can even rent a car as the app tells me my credit card, which has a 7/22 expiration on it, is expired and I need to update. So I have to cancel the reservation and go to account to change card which is valid. I do that and I get the same error. I also get an error with my phone number and I try to delete the valid one there to replace it, and I can’t delete it even though I get through the whole process successfully. It says changes were successful, but the number is still there. Nice work!!

Not Fast. I recently signed up for Avis preferred. I had not used Avis Rental before so I thought I would try a different rental company. I was previously with Enterprise and had no issues with them. I did find a cheaper rate with Avis and Preferred allowed me to get in and out easily. The day I went to pick up the rental I noticed a line of 50 people waiting for preferred service. I went to the App and could not get my rental car as quoted. In fact no one could get their rental car. This was horrible as I had a dinner with friends at 8. I landed at 18:10 and waited in line for an hour and a half. I arrived at my destination at 21:20. This put a damper on my entire weekend and experience with Avis. Will I give Avis another chance?

So Helpful in Syracuse. Let’s start late! After my flight stranded me in Orlando and my flight would land hours after Avis closed, I called the counter from 34,000 feet just before closing and they and answered! In Syracuse!! The exceptional young lady informed me that she would be waiting. At 2:30 a.m. I arrived and she quickly and with a smile, hurried me to my car. Then, as snow and ice built up and the southern car did not handle well, the same person helped me switch cars...fast, easy, no pushback, all smiles! Give this outstanding employee a raise and Avis a pat on the back!

Avis Preferred. I’d have to agree with many of the previous reviews in that the new UI is much better, much cleaner and has a more current look to it, which is nice. But unless I’ve missed some trick or hidden button somewhere, there is no longer the ability to view Avis Preffered points. Also, when looking at previous rental history, it only goes back so far and does not allow for the ability to select date ranges that are either further back or custom. So I now have to go to the desktop site or through a web browser to view this info which completely negates the point of the app. Overall I like the app, but I think some of this crucial info is missing and needs to be brought back.

Refund. I have been awaiting a refund from them for almost a month and a half now. I was told 3 different times that my bank has denied the refund. So I called my bank and they said there’s no record of any refund from anyone that was denied. I had my bank send a request for the refund and I am still waiting. This is for almost $400. I was given false information from them in which I was told that I was ok if I had a picture of my license and a virtual bank card.( I lost my wallet and was trapped in New York.) So I followed the advice of the management team from avis and they accepted my money and said all I needed was my confirmation number when in fact I needed my physical DL and the physical card used to pay. So I paid $380 for a big hassle in getting my money back from them.

Terrible experience with Avis staff. I had a terrible experience with an Avis staff member at the Pleasanton, CA location. The woman lacked common customer courtesy. I am a regular customer of that location and I rent cars there on a weekly basis. The staff knows me very well and instead of treating me as a valued customer she was rude and declined my request to select the kind of car I wanted claiming that other customers hand-picked their cars. When I said I was a regular customer and a Avis Preferred member she still declined my request claiming that other customers are as well. I ended up taking a car I did not like because I had a trip already planned. I think this will be my last time to deal with Avis and especially this location. This woman singlehandedly succeeded in losing a Preferred Avid member and regular customer. Thanks for the experience!

Best Car Rental Place!!. Ive been using this car rental place for about 3 and a half months now. Accident caused a family members car a total loss!! This place has been less of a headache then i initially thought since i had been to other locations whom their policy's were ridiculously over the top etc..avis has been very helpful and accommodating me and my changing needs. Customer service had been 100% great as well!!! Id give 25 stars if it was allowed to get that high of a score haha. I recommend this company to anyone needing a car rental at great low budget prices but with equal or greater quality!!!.

Modifying rentals does not work.. I had an issue that came up that resulted in me needing to have a rental. Last time I had a rental for almost 30 days and with recent weather incidents I wasn’t sure how long I’d need one this time so I booked for 20-some odd days. I no longer need the car so I remembered seeing an option to modify a rental in the app. I go in and tap modify and it will not let me choose any date earlier than the reservation’s end date, which seems silly. You’ll allow me to extend it to take more of my money but not shorten it to take less. Got it. The problem with businesses nowadays is the focus is on the bottom line and the end user takes a back seat to that.

Mixed Feelings. Sometimes the app works great and sometimes it does not! The App will tell you one price but when you get to the counter the price is different. Some of the staff is really helpful. Jill, TJ, and a few others are cool at the airport location but there are at least two employees that ALWAYS seem to hate their job and it shows in how they deal with the customers. For me it depends on the day on what type of service I receive. The App can be convenient but if you need to extend your rental, I suggest you call the customer service number.

DTW Return Lot - Great customer service!. I was greeted warmly on a very cold night here in Detroit by a woman who was in a great mood teasing a co-worker who waited to drive my car in for cleaning. She offered to have me park and wait for the Delta bus (tonight) and then offered to get me a printed receipt in the building. She also checked to see that I had an updated email address - I did not and offered me the device to type it in. I liked Tayeb who drove my bus who also greeted me warmly and told me how nice my hotel would be even though it’s in the airport. Very nice people and service all around!

Horrible experience. Up until today Avis and the app have been pretty reliable. Today I went to book a car and the app said there was an error. Silly me I figured it was a glitch and proceeded to book the car again. In response to my several attempts I was Charged 3 separate times. The worse part is that when I went to rebook and verified with a live rep the price had doubled. It was fortunate that I took a screen shot because the only was the “manager” said he could adjust the rate was after I returned the car. So in one day I was charged 500 dollars for what started as a 64 dollar rental. Of course their response is, “they are just holds and will be released when you drop it off” Horrible horrible horrible

Waiting again at HNL. Maybe 20 different rental customers waiting at the Preferred area to pick up our cars. This is after waiting for 30 min in the queue at the Preferred desk—they took my credentials and then asked me to sit until my car arrives. I rent perhaps 100 times per year with AVIS. Do not fee very “preferred” today. HNL is notoriously bad (drop-off and pick up) for AVIS but if AVIS really tries harder, it does not show. There is no excuse for this kind of customer relationship management. Pathetic. This is on top of a growing number of issues with AVIS—tires that are low, gas tanks not full, smoked-in cars given my non-smoker preference, dirty windshields and mirrors, cars with defects that had to be returned immediately after pick-up. I am preferred because of both my employer and frequency of rentals. Even if I was not preferred I would call this among the worst rental experiences.

Fantastic Experience. Fantastic App. As a frequent flyer, the best experience of my trip is the car rental, which sounds funny since it’s usually the opposite from most. With the app, I’m able to book before I take off and have my vehicle and it’s location confirmed by the time I land. What’s even more amazing is that there at times when I’ve ordered a smaller car than needed. Changes were made and a new vehicle was ready for me before even got to the car rental center. Fantastic Experience. Fantastic App.

Why Avis Preferrd?. AVIS never has the capability to sync the app with the inventory in my experience. I have to always go to the counter and be assigned a vehicle. Then I get to the vehicle and something is wrong and I have to go back to the window. Today, it looked like someone vomited in the back of the car. The seat was stained badly. In addition to that, there was a maintenance notification with the big exclamation mark when I cranked the vehicle. I’m not sure how you all missed the mark with cleaning during this global pandemic. This makes me feel like none of the vehicles are being cleaned. I’m disappointed because when I first started using your services, I was able to walk to the vehicle of choice and drive away with no maintenance or cleaning issues. This location needs to do better.

Useless. Made a reservation for a car rental months ago. I confirmed on the app and online prior to travel. Arrived at the Kahului airport on Maui and went to the Avis rental location. The line to pick up cars for Avis Preferred members was 90 minutes long. You could not use the app to pick up your car. You could not use the app to communicate with an Avis employee. You could not use the app to get updated status of your reservation. The only thing you could do was to wait in line for the overwhelmed staff at front desk. The best improvement in the app that I could suggest would be for it to have a button that links you to Hertz reservations.

Fraudulent charges. Renter beware, Avis will charge you for fuel even when you show them the receipt at the car drop. This has become a revenue stream as they know business travelers are usually in a hurry and are not as concerned about the miscellaneous charges. Some sites are worse than others but I have had this issue at almost all of them. Last car I received had less than half a tank but was reported to have a full tank on the paperwork. Having left the lot already I called the help line and was told there was nothing they could do about it. I have rented almost 200 cars from Avis in the past 8 years with mostly good experiences. Things fell of the table when Covid hit and it is only gotten worse since then.

Like the app very much but it’s still a bit buggy. The main bug I’ve experienced is that the app crashes every time I View Rental Summary and try to scroll down the page (can’t get to the lower part of that page at all). Very occasionally the app decides not to accept Face ID on sign in and I have to re-enter my creds to log in. Btw, the App Support link on the Avis app page in the Apple Store just jumps me to the Avis mobile website prompting me to make a new reservation, not a page where I can actually contact Avis’s app support.

Bait and Switch. I just flew into Boston early this morning and per instructions front Avis used this App to “choose my car.” When I did the only cars presented to me were premium SUVs that were presented as $500 to $950 upgrades over my economy car reservation. No economy cars were presented for selection. I believe that if my class of car is not available that I am supposed to not be charged an upgrade to obtain an available car. Eventually I got the situation resolved by going to the Avis Counter and waiting while they sorted out this fiasco (the counter staff were very very helpful and very present to work with) the point is Avis preferred is supposed to allow you to avoid having to go to the counter to rent your car. This is the third time this has happened to me with this App. It’s a very poor design. From now on I’m going to ditch it or go to another rental company.

Avis loyalty program. I’ve been renting from Avis since the 1980s and have been largely disappointed in Avis loyalty programs through out the years. The company does offer a consistently fair to good job at making sure your reservation is kept and a car in your class is generally available. That is why I haven’t very often gone to a competing rental company. I travel probably on average 2 trips per month where car access is needed. With the advent of ride sharing companies I now find myself trying to avoid car rentals whenever possible due to convenience and cost advantages. If a better loyalty program existed it could change my behavior. I won’t hold my breath.

Modifying Date and Time. A few weeks ago, I made a reservation using the AVIS Apps. After I realized that I needed more times to pick up the car since at the Burlington location they give rides to customers nor allow them to leave their own vehicles in the lot I decided to change the time. I went on and did that. Later that day, I checked my credit card and noticed that there were two reservations and two charges. Evidently, I had prepaid my reservation. I have been fighting AVIS to obtain a refund since. Also, when you prepaid, it’s almost impossible to read the terms and conditions. If you decide to cancel for some reasons you will end up paying $50.

Horrible customer service.. I arrived to pick up my car, only to find it was a van, and it had scratches all along the passenger side of the car. I went to go to the preferred desk, only to see an agent in there, who refuse to even acknowledge me, and three other people standing outside, trying to ask her questions. After standing outside for 15 minutes, I decided to go back inside, where I stood in line for 30 minutes, and the line never moved. One of the guys simply was trying to ask if she could help him because he couldn’t find the key in his car, she said she was heading off to go on break. And then left everybody standing there. There had to be 20 people in line, and only two other agent after this woman went on her break. The van stinks and is huge, not at all what I requested..

This app will scam you !!. Rented from Avis at Orlando International airport. Fuel was just below full when we picked up the car. When we returned it, fuel indicator was ABOVE full. I used the “quick return” in the Avis iPhone App. The app showed our estimated charge to be the same as what we were originally estimated, so I clicked the “return now” button. And then suddenly the App showed a higher price !!! I asked the attendant that was checking in cars to fix it. He said it was too late, I had already checked in the car. He said we have to go to the Avis booth. Went to the Avis “customer service” booth. Waited there for 20 minutes while one clerk helped a single customer (customer was still at the counter when we left). The other clerk was printing and tearing the edge off of papers. He couldn’t care less about customers. Took over 20 minutes for him to FINALLY help us. He said that the “computer automatically up charges the fuel if you check yourself in” !!!!! THIS IS A SCAM THAT NEEDS A CLASS ACTION SUIT !!!! I am President’s level with Avis, but will never again rent from Avis/Budget. They have become crooks.

Terrible. If I could give this 0 stars I would. I’ve been in contact with customer service at least 5x this week. Nothing syncs from online to the app. Added my reservation confirmation number and my Wizard number. Nothing. Still says I have no reservation planned in the app. I check online and have called to confirm and it’s there. They said the app must have a glitch. If it doesn’t sync with your online platform it’s worthless. The final straw was when I called back again to figure out why it STILL hasn’t synced and they told me they have elevated this issue to their supervisor and to expect a call back in 7 days. My trip will be over in 7 days. One of the most frustrating experience I’ve had. Terrible app. One of the most frustrating

Love this company. I always enjoy the friendly attendants and service reps. My cars are typically clean, serviced and low mileage. I travel to Boston every month for the past 3 yrs, stying loyal to Avis. Last time, my car assigned to me didn’t start so I was assigned another similar car which hadn’t been serviced well. Windshield wipers didn’t wipe, the cars rear camera didn’t work but the drive was acceptable. This was the only issue I have ever had, but beyond that I don’t deviate Kudos to Avis from a loyal customer and part of the family.

Best way to rent with Avis. This is the best way to interact with Avis since on the phone they have only a voice-prompt chat bot that unless you are in an sound isolation chamber will pick the slightest sound as a prompt. I have never been able to make the return function work not in small local franchises or in the large airport facilities. Also gets tricky when they give you a Budget vehicle or any time you are attempting any change of sorts when you are already renting. If you are on a happy path this is the way to go. If you have issues or need something special - you have all my sympathy.

Key West Rental. Landed in key west last night and this morning went back to the airport to get a Car. Went to hertz (I am a gold star member) and they could do nothing for me. Went to Avis and talked to Kris, initially she said that there was no availability 😪but then she asked if I had status with Avis (I’m a preferred member) and she immediately told me she had a car. Kris told me that Avis always keeps cars available for their status members. She was absolutely wonderful and Avis has earned my business moving forward. Thank you Kris for your OUTSTANDING customer service.

New Haven Union Station. I will have say that I’ve had some bad experiences at Avis over the yrs. Currently I have been very pleased when renting from Avis. They always upgrade me when they have the availability, and treat me like a I’m their number one customer. Some of the new people at the counter may treat me a little different, but we seem to work it out. The only thing is that, they need to make sure the outside of the car is clean. I always have to the car wash and get my car cleaned when In New Haven, CT. Overall, I’m pleased with service I get at the New Have Union Station location. Brian Datcher

Inaccurate to a fault.. I am almost never able to book a rental through this application due to inventory not being updated (when there are plenty of actual automobiles actually available if you ask at the desk). Of course, asking at the desk, as opposed to booking through this application, costs far more. Also, whoever programmed this application put in a strange feature that I haven’t been able to figure out how to disable. It only shows me my “preferred” class of vehicles. In reality, when I’m traveling on business and need a car, my “preferred” class of vehicles is something that runs, has a steering wheel or handlebars, and from two to seventeen wheels. If it goes, and it’s available, I’m in. We can discuss “upgrades” when and if necessary at the desk. I just need a reservation.

Great app. I love how flexible everything is and given the fact that I can just walk up to my vehicle and update everything in the app. I would have given the app more stars but sometimes my rental status or vehicle would not be available to see. I just went into the app yesterday to see about my rental and the vehicle was not there to view. I had to wait two days just to see if my vehicle would show up in the app so I can make some changes and it finally showed up. The vehicle should always be available within the app in case I need to make any additional changes.

Wonderful service and great people. The location at Colmar, PA is the best. I travel a lot for business in the Philadelphia area always rent with Avis. By far, this is the best location. Impressive customer service, great cars and the people will do their utmost to ensure a good experience. I rent on-line and always have the car I requested, available on time, is clean and mechanically sound, and friendly people - - all that makes a pleasant rental experience. I can't say enough about the people who operate this location. They are great. If you are in the area, do not hesitate to rent from here.

Customer Service Terrible Car is unacceptable. I rented my vehicle this evening, upon opening the door was welcomed by the overwhelming smell of cigarette smoke , there was a large cigarette burn in the passenger seat which according to the not so helpful counter agent was not documented when I returned to the counter to request another vehicle.I was told there were no more vehicles and that a replacement could not be made because there was no one to wash cars, I find it difficult to accept that the one I was being given had been cleaned at all. The agent was overall no help whatsoever. I cannot believe that a major company like Avis that advertises that they are going above and beyond to clean vehicles right now is actually doing what they say. TERRIBLE if I did t absolutely need this car for a trip I would have requested a refund. YOU CAN DO BETTER!!!!

Rental car return. When returning our rental car today, there was 1 person working the counter on the busiest travel day of the season. After waiting over a half hour in line, the employee called the next person in front of us and told him the system was down. They never said anything to the rest of us in line. The gentleman in front of us told us about the system so we just left the rental the way it was instead of paying on our preferred credit card. For being a preferred customer this was very bad customer service and was totally unacceptable. Hopefully our return rental will be better.

Horrible! Horrible! Horrible!. I rent a car every week from Avis, mainly at DCA. Rarely does the app work. If on the off chance you are notified of the car’s location, it may provide you the opportunity to upgrade. If there is no upgrade or you press confirm, boom, the reservation is gone from the app and also does not appear on the board, leaving you to stand in line waiting for the rude and non committal attendants in the booth. Then the Return Var feature never works. I try it every week on 2 devices and it tells me I am too far when I am sitting in the car in the return line waiting for someone to come over and return the car.