Cory0820 - Terrible customer service
The only form of customer service they provide is just, essentially, throwing your money back at you. They figure if the wrong item is refunded that that suddenly resolves the issues. They, apparently, have no guidelines upon their presentation of advertised products, they have no guidelines on how to treat their drivers and upon first moment when a complaint is made they take the money allotted to the drivers even if I personally request that that money not be taken from them and if I ask that the tip remain the same since the driver had done their job in a way that exceeds expectations, and they have no guidelines upon how to ensure that food is delivered correctly. Every order that I receive has a missing item, or no cutlery even though I request them, or the entire order is completely different than what is pictured. Then when I make a complaint and say it is not the drivers fault their only form of reparations is that they refund the order but do nothing to ensure that the mistake does not happen again, refund everything including the tip, and just accost the restaurant and the driver. I have been using this app for years now and I am just done with it. I can never receive a meal and enjoy it. Instead it’s a headache of having to speak to customer service, be treated like I’m a liar and that everything was correct, and just feel as if the company is throwing my money at me only to appease me.
Claudia's bar - The customer is always right even when they’re wrong.
We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
PeachTheTeach - VERY Hit or Miss
We have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth.
Angmor09 - Horrible customer service in the past year
I use Grubhub a lot due to not wanting to have to keep up with restaurants who deliver in my area. It use to be that when you placed your order through Grubhub and and item could not be prepared, a representative from Grubhub would directly call you and ask you if any other item could be substituted. If you said no they would allow you to cancel your order in full, if you said yes they would find a replacement for the order and your order would go though.
Now however it seems like their customer service team doesn’t want to call customers or try to make it right. They will just go ahead and refund the item the store can’t provide and you WILL NOT know anything until your order arrives with missing items. Why are we using a delivery app if they can’t even contact the costumers if items won’t be delivered? This has happened multiple times through different restaurants in the past few months. Zero contact from Grubhub like they use to. Even paid for the Grubhub membership so you would think they would want to support their customers but I guess not. I deleted my membership, my information from their site, my app and I’m not going to use them for food delivery anymore as their care of customers has really gone downhill this past year. The customer service agents use to really be on top of things in the past and I have been using Grubhub for years now. Not anymore I’ll be installing DoorDash to give them a shot now.
Izzlefoshizzlemanizzle - Continually frustrated
So many frustrations with this company. One huge one is when my orders are randomly cancelled, but nobody lets me know for an hour. By the time I’m told I need to figure out different food everything is closed half the time. And it’s usually with no explanation. Delivery time is entirely unpredictable, it will give you an estimate that ends up being literally half of how long it actually takes. But one of the biggest complaints is price discrepancies. I’m not even talking about the ginormous delivery fees, but rather the difference I price of the actual food items as listed on Grubhub compared to the restaurant’s website. I only noticed this recently, but they often charge a higher price for the food itself than the restaurants, which seems so screwy. High delivery fees are one thing, but the food itself is more expensive too?? What?? And so very often my order is missing items or just wrong, so what was I even paying extra for? Lastly, they used to make up for some of these annoyances (at least in my head) with fairly frequent coupons, and that fun wheel thing you spun with every order. It doesn’t feel worth ordering anymore unless I have a coupon, but they took those away (except for the ones that you have to use within like 24 hours of receiving them, which I seem to only get after ordering when I’m not trying to shell out the delivery money twice in 24 hours) so I guess that’s that. Disappointed and hungry.
Doordash regular - Stick to doordash
This was my first order through grubhub and I am EXTREMELY disappointed. If I could, I would rate everything 0/5. To start off, when it said my order was delivered I was expecting it to be right outside my door but instead I found it behind my car in the driveway. When I first messaged the driver He claimed that there was a snake on my front steps. When I check my camera the driver doesn’t come close to my door or even bother to look at it. And when placing the food down, he basically threw it on the ground. I’m not sure if all drivers are like this but mine was unfortunately appalling. On the camera it shows he quickly came to my driveway just to drop the food and leave. The container of the food broke and to top it all off it was the wrong order! I order one item and got 2 items I had no intention of ordering. On the physical receipt it does say my name and the mistaken order. So I am not sure who messed up because on grubhub it does say my correct order.
It’s safe to say I will never order from this app again or recommend it to anyone. My grandma just came out the hospital and I was trying to get her favorite soup for her to eat but it seems this app is far from being professional to even provide a simple order that can safely arrive at my door. From this experience its safe to say I’m going to stick to doordash and if the driver is reading this I’ll be sure to call animal control to take care if that enormous python at my front door 😁
Anon.43 - I love it.
IAs a college student, I know how to get cheap food. My friends and I have used every other delivery app you can think of and tried all the free premium trials of them so I also know how valuable it is. All this to say I use Grubhub the most out of all the delivery apps out there and it’s by far the best. They have a great selection, they don’t have ridiculously high fees like UberEats and (the worst delivery app ever(Postmates), and they have excellent customer service! They rarely ever cancel your order(Postmates), they typically have speedy delivery and wonderful, kind drivers who deliver your food without spills or mess. Like I’ve mentioned I’ve also tried the premium of almost all delivery apps and imo Grubhub’s premium is definitely worth it. You get perks every week which invited me to find new local restaurants I fell in LOVE with, prompt customer service, and free delivery almost every time. Some premium accounts are completely useless(Postmates) and others just don’t give you as many reasons to pay monthly. It’s just a reliable app which is what I count on when ordering food. It also uniquely caters to students! I love it, I tell anyone who asks, and will continue using it.
Bot1313 - Worst service
Tonight we tried to order from a pizza place. When our food was almost a half hour late we called the pizza place and found out they did not even start on our order; they said the issue was with Grubhub. Irritated by how bad the service is, I decided to contact customer service through chat to check the status of our order and cancel my Grubhub membership. An irritated customer service rep through chat canceled our food order instead of the grubhub membership . When I told this person to stop they claimed the order was already canceled. I spoke with a customer service rep over the phone at the same time and was told our order wasn’t canceled. At the same time I am on the phone with customer service the rep in the chat said the order was not yet canceled because she was on hold; she deliberately and intentionally proceeded to cancel the order when it was not already canceled. This experience was so bad I have decided to never use GH again. Right now I am on the phone waiting to talk to a supervisor to get a refund on my GH membership, and have been on hold for 30 minutes.
Edit: I was on hold for over an hour then was hung up without speaking to someone. I am now BATTLING with Grubhub to get my account deleted and they want me to take so many extra steps to permanently delete the account. This reason ALONE is a reason to never ever use grubhub. Literally no one anywhere wants to spend HOURS trying to delete an account!!!!!
Classtaker - The app is better than the service
I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
DesEnfants - App Hiccups
I’m only leaving a one star review because this issue needs to be addressed. I have all three holy trinity of food delivery apps, uber, dash, and grubhub. Grubhub has been my go-to since the service fees are always lower than the other two. On top of which, I have grubhub+ which gives me credits on my orders. I’ve been using grubhub for years, but come this January, something changed. It used to be I can use credits to deduct my total at the checkout page, but despite accumulating $8 of credits, I’ve tried on numerous occasions to go to checkout and not be able to use my credits, which in turn made me decide to give up and cook that day instead. On the last occasion I decided to text customer service and see if they can resolve the issue. They decided to just reduce $6 on my order, but the credit issue is unresolved. On top of which, the customer rep who was helping me just abruptly ended the convo, had two more customer rep come in, view the chat, and just leave. It wasn’t until the fourth person, which I assume to be a supervisor came that came up with the $6 fix. I should mention in no way during our conversation was I rude or used profanities. Seemingly the original customer rep didn’t know how to answer my question and just decided to leave without a word. I will withhold my judgement and let you decide whether that was an appropriate customer service response. But fix the credits problem and I will fix the one star review, thanks.
ARE_123 - Iffy customer service
Honestly it wasn’t the food that was the problem...it was the driver...at first the ETA was between 9:15-9:25 which made sense considering it’s FAST FOOD...it took a while for someone to pick the food up which I understand due to COVID but while a driver was able to pick up the food or was en route to pick up the food within the 9:15-9:25 ETA when the time moved to 9:35-9:45 I was confused on what was happening so I went to track the order to see that the driver was stuck at the same location for at LEAST 15 minutes...I had attempted to contact her to see exactly how far she was so I can try to figure out the eta again but she took about 20 minutes to respond to me...by the time she did respond she said she was coming to me (which I felt was a lie) but nonetheless I still waited for her to arrive to which my order was delivered literally an HOUR after I ordered it..my drink was watery (which I know isn’t the restaurants fault) and the food was on the verge of being cold...lack of communication is the main reason for this rating and the fact that I couldn’t get in contact with Grubhub themselves makes it worse...seriously debating if I’m going to be using this service for future deliveries cuz it doesn’t make sense for it to take an HOUR for fast food and that I was unable to get in contact with customer support
Man2Man - GrubHub & Their Drivers are Horrible
Have paid fees, delivery charges AND 20% tips on every order, not because I like spending twice as much to get food, but because I liked supporting local restaurants and drivers. Never again.
A restaurant called when the driver had just left to tell me that the “driver forgot” the side orders. I know the restaurant probably made the mistake, but once the driver picks it up, the restaurant is paid and the mistake now becomes GH’s. I used the text button in the app - driver doesn’t answer. Used the call button in the app - driver doesn’t answer. I can see he’s within one block of the restaurant - and it’s only four blocks to my house. So I wait. My security cameras go off, but not my front door. I go outside and the driver has parked so that he can leave my order at the curb (not at the door as instructions state) without being detected. He takes off but has to make a u-turn to come back down the street, so I stop him and tell him what I’d been trying to reach him for. He says, “it’s not my fault. Call the restaurant.” GH tells me when I call them that there’s nothing they can do because they can’t get ahold of a driver once they accept a new order. So, I’ll just stop putting a third party in-between the restaurant and me and just “call the restaurant” from now on.
What’s worse is if you go to Reddit and read the comments these GrubHub drivers make about their customers, it’s horrendous and completely unconscionable.
BesCody - First order was wrong
Decided that since we’re in quarantine and my car battery died, I’d use the app to order dinner from KFC. At first it seemed like an easy and seem less process to order my meal and it said it would take about 20-30 minutes (the restaurant is literally down the street from me). So I waited and decided to check the status, the time kept getting pushed back which was pretty annoying but I thought ok whatever not that big of a deal. So after almost an hour my food finally arrived, the driver was nice and kept me up to date with my delivery. When I got my food I thought cool this is pretty neat getting my fast food delivered now, but when I opened the bag my order was completely wrong. Now I’m not saying one or two items were wrong but the whole meal with the exception of the drink 😅 I ordered a 5pc strip combo with 2 sides (mashed potatoes and gravy, and Mac and cheese) but I got popcorn chicken with wedges, a chicken sandwich with pickles, and 2 biscuits. Needless to say I was upset that my order was that screwed up, but I was happy that reporting the issue gave me an instant refund from GrubHub so that was cool. I’m willing to give them another chance and just placed another order from Panda Express but if this happens again then I’ll just delete the app 😕
I just wanted my wings - Never using this service again
I placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time
I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience.
And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous.
Merp8472619484628 - Two strikes, might not get a third
Today was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him.
Ellemno - How on earth do they have 4.8 stars?!
The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!
Javevwhirro - Not happy...
So today I ordered Taco Bell through Grub Hub (obviously). It was like my fourth or fifth time doing so, all of the other times were all good. But today I ordered it at 1:02pm and it usually takes less than 30 minutes for them to be at my house with my food. I noticed the time for my ETA was getting later and later, so I call and tell them what’s going on. I was super nice because accidents happen and I’m an understanding person. They tracked the driver and said I should get a call from them in the next ten minutes. Ok. I get text ten minutes later saying my food should be there around 2:17pm. Ok great. 2:30pm...still not here. I got annoyed and called again to cancel my order. All was fine, she didn’t seem very sorry but whatever. I’m probably not going to order again, just because getting my food isn’t guaranteed. The only bad part about all of this, is that I had a hungry two year old waiting for his food that never came. Of course I gave him snacks to keep him happy until his actual food came, but he needed a real meal. I couldn’t drive anywhere to get food because my baby was sleeping. Also I’m breastfeeding, so when you don’t eat for a while it messes with your milk supply. Once my baby woke up we went to DQ. Because we had a late lunch, that meant no nap, and because no nap, I couldn’t get my shower for today. So thank you grub hub for making me hungry and stinky. That is all. (I never write reviews, I honestly just want to know how this even happened.)
Ethan_xander - Horrible service
First off their GPS can never find my home. Every time the food comes late and cold/soggy.
Second I bought $35 worth of food that was never delivered to my door even though they app said it was delivered. I went through their help service and the person told me since it says delivered they cannot refund the money to me but they could offer me a coupon for 10% off my next purchase. I said that I would either like my money back or the food that I ordered. Again they refused. Then I said I want to become a Grubhub driver, just check that the food was delivered, and eat for free all day. After some time the person agreed to give the full refund “as a courtesy”. When I asked why that is a courtesy and not a standard the person said they gave me the full refund and will not get the 10% off coupon that I never wanted. That person’s before I could answer said I was taking to long and hung up. The next person then said that the food was set for pick up not delivery. Once I told them in had proof otherwise they said it was my fault for not going out to the delivery person’s car to get the food. I did not order to walk out to some random person’s car I bought it to be delivered to the door. After realizing the person was just trying to give me the run around I ended the chat.
On top of it all when I looked at the receipt Grubhub charged the restaurant for the refund even though it was their Grubhub driver that failed to do their job.
Jackson 5 - No Guaranteed Delivery Driver
Ordered my food on a Sunday morning at 8:00am. Estimated delivery time was 40-50 minutes. It came upon 50 minutes and the tracker still showed that the food was being prepared, along with adjusting the estimated delivery time to 10:00am. I called the restaurant and they told me the food had been ready for 20 minutes but nobody had showed up to pick up the food. The app, at least at this point, doesn’t say who the delivery driver is or allow you to contact the driver, if there even was one assigned yet. I called grub hub (very pleased they have customer service on a Sunday morning) and the first option they gave me was to wait for the food and if there was anything wrong with the food to call them back again and say there was something wrong with it (it was pancakes and eggs, chances are after them being ready for over an hour they would not be how anyone would want them to be). The second option was to just cancel the order and receive my money back in 3-5 business days (4-6 days with it being a Sunday). So then at this point, of course, I need to go find a different means of breakfast. While breakfast is not the biggest deal, this is not a pleasant way to start a Sunday, nor to have your one and only experience with Grubhub to tell your friends about. There are many good reviews out there about Grubhub, I just wish I had the same experience as the others.
Wrong--- - Drivers are unprofessional and Grubhub backs them
So I preferred from grubhub last night because I was exhausted from working all day and when my driver got to the restaurant he started texting me which I’ve shown grubhub to ask the restaurant to speed up my order and they were busy at the time. So fast forward a few minutes I get a call from the restaurant saying the driver had an additude with them and left without my food and the manager offered to drive it to me. I was so grateful that he offered but I went to pick it up seeing as it wasn’t the restaurants fault it was the grub hub drivers fault. So I went to pickup my cold food and called an emailed grubhub about the driver and all the did was give me 10 percent off my order. And said I was reimbursed for the order that never got picked up. Well I paid for the cold food at the restaurant because again it wasn’t there fault all this happened i feel I should atleast get a free meal or that meal should have been paid for by grubhub seeing as it was there fault. I’ve worked in the food industry in the past and understand how hard it is on them so it also really bother me knowing that a driver they employe gave these young girls working at the restaurant an additude. I will no longer order from grubhub so there 10% is pointless seeing as I can’t trust to get my food with them. Please be cautious about using them since they think it’s ok to employee people like this.
Rinthsda - Overpriced and ridiculous
I ordered food from this app/service and noticed first that they charge an additional fee they don’t mention, which should’ve been my first red flag. But with a coupon on your first order, fine. It was $10 off, and yet I still paid a several dollars over my order subtotal(basically the tip). So it literally just covered the fees, which I was choosing a very close restaurant so it was the smallest delivery fee they charge. My order arrived nearly 20 minutes late and was missing THREE items. There’s not way to log a quick problem with your order like with other similar services so I had to contact their support. Who took at least 5 minutes to just “look up my order details” before even asking what I was missing. When I tell them my missing items they just say, “you’re all set! You’ll get an email for your refund. Is there anything else I can assist with?” Without telling me what the refund is or anything. The email comes and I see they only refunded me part of what was missing, for the the third item. When I asked they said it was “a free part of the order”. It wasn’t. It was part of my combo. They start to list off the prices of my combo items individually and this happened to be the “free” item in it, which is so ridiculous. It was food that was supposed to come as part of my meal, so I should’ve had something come off of the price of the combo. Needless to say, I will never use this app/service again.
AlyM89 - Under a mile away my food was cold.
GrubHub... idk what y’all are doing but this was the worst wait I’ve ever had for food less than a mile from me- under 15 city blocks and my food was cold and soggy. I live downtown so all my driver had to do was make a few right and left turns then presto! he’s right in front of my door! But no- it took an hour of no updates, no car icons on the map, no calls, one text to my driver who kept getting lost cause the app sent him AWAY from my building - it’s a brand new building, too! Properly lit, you can see it from the highway, near the baseball stadium... no excuse!!! When he arrived the poor guy was too confused to even park properly so he just came to a halting stop in front of the building, put his flashers on, hopped out with a million apologies- my god! He looked so flustered and frustrated I felt so bad for him! He was a sweet guy too! I don’t want a refund either! I just want GrubHub to fix their ish so drivers can have proper navigation and not feel frustrated when delivering food to their customers on quiet, game-less, Sunday nights. This isn’t even the first time I’ve had issues in my city with GrubHub, the general consensus is this: if the driver hadn’t delivered to the address before with other delivery apps or just opted out of the GrubHub app and used either Apple or Google Maps independently, the drivers then have issues getting to deliveries to their destinations.
Nrock1983 - Love .... but...
This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them.
FED UP WITH WISH - Typically not bad
Typically when I use Grubhub (which is a lot lately considering that we are virtual learning) the drivers get the job done and are very nice. I have only had 2 issues. 1 is my address doesn’t pick up in the maps so I have to use the address one apartment building over and put in notes to the driver my actual address with explanation of why because I’m afraid my food won’t get delivered to the right place. The 2nd issue has only happened once. I ordered and my food never came and the driver never called/text to let me know it was delivered however the app showed it was delivered. Grubhub refunded my money so that was great but I had to figure out at the drop of a hat what I was going to do for lunch for my kids because it was past lunch time and it had to be something discreet because most virtual teachers don’t want kids eating during their class periods but also didn’t have that money to just order from somewhere else. My hands were tied. Pretty disappointing when you can’t leave to go to a store because your kids are home, there’s next to nothing available to eat at home and you’re depending on a delivery that doesn’t show up. Again, this only happened once but I kinda lean away from ordering as often out of fear that it will happen again.
Awright75 - WOW...slowest delivery EVER!!
I don’t know how this gets such a high rating with all the negative reviews I see...
Ordered for the very first time tonight at 4:45pm. They originally claimed a 40-50 min. delivery window. It just kept getting pushed back and back and back. I tried to contact Grubhub to see what on earth was going on over an hour later, but it just kept bouncing me back to the Order review page. I finally called the restaurant at 6:45 to see if my order had even been picked up yet, and they told me that a driver had JUST walked in. The food had been sitting there, getting cold, for well over an hour!! So then it was another 45 minutes after THAT before the driver pulled in my driveway...I was tracking his route and I have no idea why he went the way he went. He went MILES out of his way!! I don’t even know how he GOT to the area he was in!! So what should’ve been about a 15-20 min drive, took almost an hour!! I had preheated my oven because I just knew the food would be cold by the time we got it. And of course, it was.
I’m an avid doordasher, and I have NEVER had even close to the delays or problems I had with this one first order of mine!! I’m sorry Grubhub....you guys take WAY too long with everything!!! Never again, unless I’m cool with waiting HOURS for food!! P.S. this was an over $65 order...at that rate I could’ve driven there myself in shorter time, or dragged my whole family out and we could’ve been in and out in shorter time!!
Kalpal000 - not user friendly
The interface of this app is so painstakingly dumb. First of all, I live in a decent sized town, it’s not a major city but there’s a ton of restaurant options. With this grubhub app, those restaurants don’t even pop up when you search by category- you have to type in the restaurant name to get it to come up. I wonder if that’s some kind of under-the-table promotional idea Grubhub has with some restaurants. It’s moronic. This brings me to my next point of restaurants not showing up when they’re not open. I could care less if a restaurant was open to browse the menu!! For me, the app is rendered useless before 8AM, I cant do anything but look at the places I’ve ordered from in the past. The main screen literally just tells you to come back later. If this app is designed to help restaurants gain business and to link customers to places they may have never known existed, Grubhub is doing a pretty pisspoor job. I mean, at least have a live tracking option. On numerous occasions, drivers have had difficulty finding my place of work. Provide a better GPS interface and hirer smarter drivers who actually read the delivery instructions.
Sidenote; even the fact that their ‘Leave Feedback’ option doesn’t bring you to the app store but asks you a survey-like question in which you have to choose from 3 options, goes to show how archaic their customer service is.
ACBDFEIHKJMLONQPSRUTWVYXZ - Bad communication
So i ordered food obviously, and was given a wait time. I am guessing that this includes time for food to cook and for the driver to deliver said food. In my circumstance i ordered food around 12:05 at noon, the app said that the food would be delivered estimated 55-60 minutes. So i waited till time and still no text, call, email.. nothing, so i decided to make a couple of phone calls and spoke to a grubhub customer service agent and they told me that the driver will be on their way shortly. This all could have been avoided if the app tells you when the driver is running late or that my food got completed and is waiting on a driver. They should make setting in the app that lets you choose what kind of text messages you receive.(like when the food has been finished, and when the driver has gotten the food and headed your way) hopefully they see this and understand i am not happy with the lack of communication but still want the food. Shortly after i got told to wait, my order got cancelled now j dont know if this is because the agent said “hey ill take care of it for you” or if it is just they dont want to deliver. Definetly needs more customer service and communication without having to call someone.
Mandymoore8613 - Worst experience I’ve ever had
This morning I received a notification from my bank that grubhub took out their $10 fee for grubhub plus. Given what’s going on in the world right now the last thing on my mind when dealing with a sick child was to cancel my membership so I called customer service only a few short hours after I was charged and the charge was even still pending and customer service told me that there was no way they will refund it but they’re sorry. And then asked to speak with a supervisor and she informed me that they have a no refund policy and that even though my son was sick and I’ve been dealing with that and the fact that I am a single mother who recently lost her job due to this coronavirus I can’t afford a luxury such as free delivery on food that I won’t even be ordering. I was only told that again they have a no refund policy and that at least I still have the rest of the month to have free delivery even after explaining I won’t be ordering food due to my sick child and the fact that I have no income coming in right now and they still could have cared less and tried to do absolutely nothing to make it OK. I will never order from GrubHub again because I think it is ridiculous for a company to be more worried about $10 and making money right now as opposed to looking out for people like myself who have been greatly affected by this coronavirus as well.
MG429 - Absolute worst
Worst customer service ever. The delivery ETA for my order kept changing every time I refreshed the page. When it got to an ETA of 45 min after the original ETA I called to find out what was going on. Customer service tried pinning it on the restaurant so I sat on hold while the rep called the restaurant. 14 min later she finally admitted that my food was in fact ready but they didn't have any drivers to pickup my food and had no idea how long it would be until they found someone. She told me I could cancel my order or wait. I asked if I could go pick it up myself and be refunded for the delivery charge and tip that I paid. She said she was taking care of that while we were on the phone and confirmed it was done before I hung up. I drove to the restaurant to pickup my food and as I am pulling in the parking lot, I get a text that my food had been picked up and was on its way to me. Called customer service back to confirm and told him about my previous conversation and he blamed it on a bunch of new employees. He offered me a discount on my next order and I told him to apply the discount to this order bc I won't be using them again. And asked again that they remove the delivery charge and tip bc the previous person failed to do so. Received an email receipt and was still charged the $9 tip despite me driving to pickup my own food and have it already be picked up. Finally after my 3rd attempt the charges were removed.
Dr travelguy - Worst of the delivery services , by far!
This group cares nothing about their customers and or customer service! On 3 separate occasions ( should have deleted app after first time) my orders were cancelled after waiting more than one hour. On one occasion after waiting 2 hrs for dinner. The whole time the app shows that the restaurant is "working on it" and the arrival time keeps getting bumped forward if you are diligent enough to watch it. Otherwise no notifications, you just wait. Then after enough time passes they simply say your order has been cancelled. These cowards give you a number to the restaurant but not to them. It is next to impossible to get a contact on the app to find out what is going on. In all 3 cases the restaurant did their part in preparing the food in a timely manner when I called. In all 3 cases restaurants said on their screen that a driver had not yet been assigned. It is interesting to note that the last time I called the restaurant they said they were dropping grub hub because this happens all the time. I talked to a few restaurant owners after that and they said they tell their customers to use any service but grub hub! The restaurants get screwed with unsold prepared food and the customer gets screwed waiting a few hours to then have to first figure out what to eat. This company needs to sell or change entire philosophy. Never again Grub Hub
JJ000-93 - Not using Grubhub again
Really disappointed with the service I got today. I ordered food and received an update that it was delivered but I never received a phone call from the driver . I attempted to call the driver with the number the app provided but I would only get a me voice message to try calling the diner again (which had a different number so I thought that was weird). After multiple times I tried calling the place I order from in which they said they could not help me get in contact with the driver and that I would have to call Grubhub. While switching between apps I happened to open my email and saw an email saying the the driver attempted to call me (using an old number that was not set as my default on my account) and to call the number provided in the email to “avoid further delays from my food” . So I called and was told that the driver called, could not deliver so drove away and that I needed to update my account even though it was updated and my correct number was set as the default . They said they could not refund me and only offer my 50% off my next purchase which means nothing to me because at the end of night I ended up without my food and no solution offer to try to deliver it again and paying for something I did not received with no explanation on why my default number was not use to call me when it was never an issue in the past. Highly dissatisfied and deleting app.
KD MamaBear - Still not quite there...
I use this app maybe a couple times a month at most when I don’t feel like cooking. The app itself is easy to use but the fulfillment of orders leaves much to be desired. Most of the time it takes much longer than is advertised (e.g. delivery time 45-55min has sometimes taken 90min), food has arrived barely warm despite coming from a few blocks away, drivers don’t know how to read maps (our condo complex is a little confusing but there are maps & they don’t bother looking - I’ve been called & expected to walk out to the front of my complex which I cannot do because I have a small toddler & probably ordered food vector was inconvenient to go out in the first place, & several drivers were rude or unprofessional. That being said, there have been a couple great driver & they have comped delivery fees or given ‘free next delivery’ codes when I’ve contacted the company but I don’t appreciate having to contact them with issues the majority of the times I’ve used the service. Hopefully hey can get it together & maybe take tips from Uber eats to have ratings for drivers separate from just rating the food. I still come back because of the restaurant selection in my area but always keep my fingers crossed that it will arrive in a reasonable time frame & be relatively hot still 😑
NiteFuze - GRUBHUB IS AWFUL! My experience:
I was with Alyson and her family and we decided to order food through Grubhub. We ordered 6 combo meals at KFC worth around roughly 85 dollars (I know pricey). The order was put in at 4:54 and had an ETA of about an hour, not bad considering only drive thru’s are open. The order got here on time, just to find out we only got 1 out of the 6 combo meals. Thankfully all the drinks came on time or we would have died of thirst. So I did what any normal person would do and called the delivery driver. He told me it would take 20 minutes for him to bring us the rest of my order. He told me this at 6:18 p.m.
SO WE WAITED. And waited. And waited. AN HOUR AND A HALF LATER the driver shows up with what we THOUGHT was the rest of our order. He said he’d wait to see if our order was correct. It wasn’t. His response, “Well I’m off the clock.” We were missing a whole combo meal and 4 biscuits. Everyone got to eat thankfully. Sharing is caring. Then I called Grubhub to complain. Said I wanted a full refund, but could only be refunded for the missing combo meal and tip.
I’m sharing this to my family, friends, and whoever else sees this to tell you DO NOT ORDER FROM GRUBHUB. There are much better apps to choose from. Any other app than Grubhub. It took two and a half hours to get our food. Ridiculous.
I’ve had better customer experience at the DMV than with Grubhub.
Thank you for coming to my TED talk.
La_glamourgal - The worst App & delivery people!!!
I’ve used the app several time and the delivery of the food was on time majority of the times I’ve ordered but my experience today was awful. I ordered my food at 12:00, with the delivery ETA of 12:45. I checked the status on my app and it said my food was delivered at 12:24. I spoke with customer service via chat and they stated they spoke with the delivery driver and he was three minutes away and my food would be delivered shortly. Another 30 mins went by no food. I called the restaurant this time and they stated my food was ready and had been siting there for 45 mins. I called GrubHub customer service to see what was going on, the customer service guy apologized offered me $10 off my next order and said he would call the driver. He got back on the phone and said he attempted to call the driver multiple times but the driver turned off his phone. I was outraged, the customer seemed rep gave me two options, cancel order for a full refund or have them deliver my order that has been sitting there for an hour at this point. GruHub offered new real solutions and it was almost 2:00 by this time and I was starving!!! I deleted the app, and never downloading again!!! I’ll stick to Eat24, at least on their app, I can call the driver directly and if something like this happens they still deliver the food and provide a full refund, now that’s true customer service. I guess I’ll go make lunch now.
Mrs> B - Customer service is awful if I could give negative stars I would
We have twice used the service and been shorted a meal. Their solution is to refund the cost of the Meal (which takes 3-5 days) and refuse to bring the meal they short you. ( they say it doesn’t meet the redelivery amount- my meal last night was over $20- besides how is it redelivery if they never delivered it?!) the will not refund the entire meal despite the big inconvenience of scrambling to figure out what the person who was shorted will eat. After screwing up a meal that we spent over $100 on they offered us a little $15 credit for our inconvenience. Do they really think we will order from them again? If you provide subpar service you loose business . In looking at their Facebook page, it is filled with comments from unhappy customers. Don’t download this app, you don’t need the frustration of dealing with their subpar “customer service” when they mess up your delivery. Door dash and delivery express may be better options. *** update we did reach out to them - apparently it is their policy on their mistakes of less than $70 they will not go back and get missing items they will only refund your meal. No fun when the rest of your family has their meals and you got nothing but aggravation. So if you actually want your complete order I absolutely recommend you use a different service
Zacheriah89 - Horrible
Idk how this app is rated so high they must of paid someone to get app over 4 stars because EVERY time I’ve tried to use grub hub it takes atleast 2 hours to get the food. Not to mention they mess up the order almost every time. First time I ordered a simple pepperoni pizza. When I got the pizza it arrived an hour and 15 minutes past the expected time and the pizza was missing cheese. We called grub hub to let them know they said the wouldn’t refund the money because it was the restaurants fault. So called the restaurant and they told us it’s how the pizza was ordered thru grub hub. In the end I never got even a sorry nor a refund. About a year passes by and I decide to put some trust in grub hub and go for round two. And Again my cheesesteak I ordered came an hour and 15 min later the the expected hour wait. ( 2 hours and 15 min to get my food from a restaurant that’s 10 min away from my house) called and they told me sorry but some one had to physically go to the restaurant order the food, wait for it to be made then driver it. I called the restaurant and they said the didn’t even do business with grub hub any more because they made so many mistakes. WHY would grub hub still offer there food still. And if you do atleast give an accurate time table for delivery. WILL NEVER USE AGAIN
Suggest you do the same!
- Overpriced delivery/service fees
- Horrible customer service
- Extremely long delivery Times
Chitty Chit Chit - If I could give 0 stars I would
I place an order and get an estimated delivery time of 30-40 minutes later. It says the restaurant is preparing my food. Well 30 minutes passes and it still says that they are preparing it but now I have a delay and it’s gonna be another 20-30 minute wait. 20 minutes later I get another delay for 20-30 minutes but it still says the restaurant is preparing my food. I call the restaurant to find out why the hold up is and they tell me that my name and order has not even arrived in their system for them to prepare. I call grubhub customer service and you tell me that the order has been confirmed by a driver but apparently that is a lie because the restaurant does not even have it! You can’t contact the driver so you just tell me you’ll have them contact me. I don’t want to talk to the driver. I want you to put my order in the system and the restaurant make my food and it get delivered to me without an hours worth of delays because your driver is sitting around doing nothing. And then on top of that my order gets messed up because your driver can’t seem to actually read the order correctly. I quit using your services for 5 months because of these constant problems. Now I use it again and clearly you have not fixed a single thing!! Fix your broken system and then maybe you will be worth a 3 star review but I highly doubt you’ll be worth a 5 star review!
Tinagutzmann - HORRIBLE
Every time I order there’s a problem. One order was taking forever so I called the restaurant and they tell me have no connection with Grubhub, so then took me an hour with support to get it cancelled and get a refund. Another order I realize it’s past the estimated delivery time and still no updates. So again I cal the restaurant to confirm the order and they say the foods been done for 30 mins but no one has come to pick it up. I get on a chat with support and they tell me they can confirm that there’s a driver currently at the restaurant picking up my order and he’s about to be on his way to me. Okay fine. Then 5 minutes later I finally get an update on my tracker that there’s a driver ON HIS WAY TO PICK UP MY ORDER. So support flat out lied, and trust me I saved that chat transcript. Anyways I literally watch the guy on the tracker drive his way 10 mins to the restaurant to pick up my order that was SUPPOSED to be already picked up and on its way to me. Took almost 2 hours to get the food from the time I ordered. And if I hadn’t chatted with support who know how much longer it would have taken. Just unreliable and a pain. Never using again.
Wordsplayer711 - Terrible drivers
Ordered my food at around 1140ish, told me there would be a delay and the food would be delivered at 1245. okay fine whatever, 1245 comes around and another delay comes and takes it to 150. at this point i just wanted my food, i go to work soon and wanted something before work. Finally my driver was almost here so i put my shoes on and went outside to wait, (i live in an apartment complex with multiple buildings that look the same, each building is marked with a giant letter to let you know what building it which, at the beginning of the parking lot as well has a sign showing what buildings are in what parking lot) i waited and saw a car drive up to the first building, guy got out and walked in, came back out and drove off. Then my phone dings saying it was delivered, i have it set in my instructions to call me and hand it to me. It snowed a few inches over night so i walked through the snow all the way to the building i saw the guy go in and there was no food. Checked the building next to that one just in case i saw wrong and shocker- no food. So most likely the guy either handed it to the first person he saw without asking, or left the food somewhere and in the time it took me to walk down there someone grabbed it. Regardless he ignored the instructions and this is the reason I’ve stopped using grubhub, doordash wasn’t delivering because it’s a holiday
DubbyWubWub - Just read
Let me start this by saying the customer service reps are the worst I have ever had to deal with ever in my whole life. There has been a lot of times where I have had to call in and had to either get a refund or whole items were missing from my orders MULTIPLE times! This is by far frustrating to me, and is down right stealing at times! However, besides the horrid customer service department that just needs to be ushered out and replaced all together because they basically stole my money and didn’t give me it back. The app itself doesn’t always work right and the drivers are kind of rude as well and the food won’t be hot by any means, and like I said before there is a chance the drivers will not check your order to make sure everything is there and just flat out leave things at the restaurant and won’t go back to get your full order! It’s kind of useless as a service. I work night shifts so this is appreciated when it works right and all the food and drink arrives that has been ordered! Again, if you are thinking of downloading this be careful the drivers might just throw your food at you or leave the food at the restaurants.
Superannoyedandbaffled - Terrible delivery and customer service
I ordered food and had texted the driver through the number provided on the app to make sure he would notify me when he’s here. I expected him to just leave the food at the door and text me or something because it’s supposed to be contact free delivery. However, he called me from a different number than the one provided, so I didn’t pick up. When I realized that it was probably the delivery man, I picked up the second time. He proceeded to yell at me, say he called me many times (which is untrue, only called twice) and said he’s not coming back with the food. When I tried to call him back, he refused to pick up. So I contacted customer service to tell them of what happened. They offered half off on my next order, but wouldn’t give me a full refund until I asked over and over. Which is ridiculous: they expected me to pay again (even if it was half priced) for food I never got. And I tipped as well. When they finally agreed to refund me, they told me they would no longer offer the half off on my next order. They have done nothing to make up for the inconvenience and awful experience I had with the delivery driver. When I asked them to look up the delivery drivers name, they said they don’t have that in record. I find that very hard to believe. Overall, terrible unprofessional and rude staff, terrible customer service.
Helenbeiss - Waited 3 hours for food and they hung up on me
Incompetent customer service workers who go back and blame you for a situation Grubhub created. I ordered dinner at 5:30. The time kept getting pushed back until it was 7:00 and the food still hadn’t been picked up. I’m in Chicago, so food usually takes at least 45 minutes to get here, but this was longer than usual. I called Grubhub who told me it was the restaurant’s fault. I called the restaurant who said my dinner had been getting cold since 6:05. I called Grubhub back and the app had apparently glitched. On the phone, the worker I was speaking to told me if the food wasn’t there in 20 minutes, I could ask for a refund and receive the food. It had been 20 minutes, food was around 5 minutes away. At this point, I had been waiting for dinner for over 3 hours. I got in the chat option and explained the situation. He cancelled my order without me asking and just threw my money back at me. When I explained that this was not what I wanted, he told me I should wait longer before making a complaint and that this wouldn’t have happened if I was just patient. I called to see what they could do since the food was legitimately 5 minutes away; they could not get ahold of the driver. When I asked to file a complaint about the person who was rude to me, they just hung up. You are much better off using Doordash or Uber eats.
Adchix - Worst customer service ever in South Beach and GrubHub CustomerI was at Bri right here Service
This is your 4th and final chance Grub Hub. The last three times we’ve ordered the order was cancelled. This is unbelievable.
I stand by what I said WORST FOOD DELIVERY APP OUT THERE.
I ordered a meal from GrubHub and expected delivery to the room - a service that Door Dash and Waitr provide. My driver called to tell me it was raining so I would have to come out to the parking lot to receive my order. I had asked in special instructions for the food to be delivered to my room. I told the driver I had just had surgery and I would appreciate it if he would bring it to the room. He refused. He told me to “take my time.” He would wait. Rather than deliver to my room, he wanted me to come down to the parking lot to pick it up. He is too precious to get wet, but it’s okay for me to get wet. Then he texted that he was leaving it outside the front door. In the rain. He tried to leave my order at the front desk at a very nice resort. They refused to let him leave it there. I don’t blame them. I contacted Grub Hub via the app and they offered to refund the tip. When I continued to complain, they offered to refund $40 off the order. I’m sorry, but I simply refuse to pick up food from the parking lot and eat it. This was my first and last order from GrubHub. Unacceptable customer service from the driver and from GrubHub itself.
JWx10 - Infuriatingly Bad Service
This is the second time I’ve had an issue with GrubHub and their service. The first, the restaurant prepares food and the driver was late. By the time is arrived to me, over an hour late, it was cold. And they only refunded me for the hot items because it was the only one affected. This time, after placing the order and not seeing the restaurant confirm it after only 20 minutes, I called only to find they didn’t receive it. When I called GrubHub, they said the restaurant confirmed and received it. Suddenly the app reflected that. Then my order continued to be delayed. So I called the restaurant again and they again said they never received it, after double checking several times. This is not over an hour since placing the order when it should have already been delivered to me. Calling GrubHub AGAIN, they tried to tell me the restaurant did receive and confirm the order but they cannot call the restaurant directly because they requested not to be contacted by GrubHub. This is an issue with the restaurant and not them. Are you kidding me?? So the customer is now responsible for being stuck in the middle to fix YOUR issues? Why are you doing business with a restaurant you can’t communicate with? I’m not doing business with that restaurant, I’m doing business with YOU! I will NOT be using GrubHub again and will stick with DoorDash and UberEats who I’ve never had any issues with.
Shawnieforest - Worst App/Business
Does this app/company seriously expect to make money and compete with Ubereats running their business like this? The delivery fee is $8 even if the restaurant is literally 5 minutes away from your location ... compared to a $4.99-$6.99 delivery fee from Ubereats (which by the way the amount you pay for delivery w/Ubereats is determined by proximity). Then this app requires that you to tip BEFORE you receive your food and SERVICE.. Excuse the hell out of me but when did tipping become something that is expected rather than EARNED. This literally gives the driver no incentive to provide great service ... at all. However, with Ubereats you tip after receiving the food and service. I’ve never had a problem with Ubereats arriving within the timeframe and if the driver is running a little behind they always call and keep me updated. They always deliver to my door, unless I’m at work because it’s difficult to do since I work at a hospital and people often get lost. I ALWAYS tip and have no problem with doing so but definitely have a problem with giving a tip before services are rendered and feel like I’m being forced to do so. If the company is reading this and wants to stay in business , please take notes from Ubereats and treat your paying customers better. I didn’t even have the chance to use the app because I was so turned off. I’ll stick with the better option for now... Ubereats.
JustWorkAlready - Continually Unimpressed
I’ve had maybe one experience where my food arrived at the original time. More frequently, my driver changes and the order gets extended by 20 minutes, and then the driver inexplicably changes again and gets extended by another 20 minutes, and then it eventually arrives. Once it never showed up at all. We’re not talking about orders from restaurants light years away. We are talking about places 7 minutes from where I live. And not complex dishes—wings, pizza, something simple. The convenience is nice (and I’m willing to pay for it), but it means very little when the food regularly arrives cold or missing items. Tonight is my final straw with GrubHub. Exactly an hour after I placed my order, I received a call from the restaurant unsure of what order I even put into the system. What popped in from the GrubHub app apparently didn’t have the details they needed to make the order. I made all the required selections when placing the order. Here I now sit, an hour and fifteen minutes after my order at a restaurant 5-7 minutes away, and the order still hasn’t even been picked up. I’m on driver 3 right now, for this one order. GrubHub really needs to get it together. Assuming my hot food will be completely cold tonight, I plan to request a refund and be done with the app for good.
Rissroxx - Well...
So I used to love GrubHub and suggested it to all of my friends to download and use. Lately has been a different story. More often than not our food has taken at least an hour to get here, and I’ve had to walk outside and down the road or across the street because the drivers don’t leave their car. Now I’m understanding, so I called customer service to inform them of the issues I was having and the response I got was that they were short staffed and that it wasn’t policy to have the drivers bring the food to the door. But if I’m waiting for an hour, pay a delivery fee and tip, and then still have to go downstairs and outside down the road to get my food that’s ridiculous— what’s the point in paying for all that if they can’t even walk up to my door (and no it wasn’t raining or snowing or anything like that either). I talked to two customer service representatives and basically all I got was “I understand is there anything else I can help you with?” And felt extremely brushed off. I think we will be taking a long break from the app while they fix these issues. I’ve been using it for a long time and it’s upsetting that after having all these issues all I got from them was “oh I understand but if I can’t help you with anything else have a nice day”
Kewlcow334 - Needs improvement
I like the ease of ordering, but the layout of Katy Asian Town is awful. There’s about 15 different restaurants to order from, and when you go to order, you just scroll through about 3,000 food options instead of their being an option to search exclusively by restaurant. Then, some of the restaurants are closed on odd days. For example, one restaurant might be closed on Wednesday, while another is closed on Tuesday, and there’s no way to know which one isn’t open on the app…. so you order food, and then get a call later telling you it’s not open…. it should disappear from the menu option or have a disclaimer that particular restaurant is closed on certain days. Lastly, most of the food options don’t even have descriptions. Pictures would be best, but I understand that’d be hard to do , but to not even have a written description is dumb. Also, one of the restaurants I order from states they have a vermicelli bowl, but we’ve ordered it 5 times now, and every time we order it, they call and say they don’t have it but can substitute for a rice bowl… there’s not even an option for a rice bowl on the menu, so why not just change it? It’s very convenient, but this particular area is laborious to order from and it can’t be good for their business.
Smt5158 - Missing food, resolution unsatisfactory/fixed!!
I download this app about 3 days ago, all ordes were simple not complex AT ALL. My 3rd order I placed was for two meals and kids meals at Red Robin. Order was delivered but missing an ENTIRE KIDS ORDER.( missed my restaurant and driver) so I called customer service and I was told I’d have to reorder from the app to receive my food my driver cannot go back and get it. Another 45 minutes for my child to wait. They just refunded my money only for the one kids meal. Now I have to go out waste the time I didn’t want to to drive and get my child more food. I’m absolutely unsatisfied and would recommend everyone look for different apps that are similar to this one INSTEAD of this one.
I was contActed and given a coupon by Grubhub so I’m trying it again, review to be changed after this experience I’m about to have.
After my coupon I ordered from the same restaurant thinking it wouldn’t happen again, but it did. Now in no way is this grub hubs fault I don’t expect my delivery driver to root around in my food making sure everything is there, what I suggest is you DO NOT order from Red Robin. And grub hub I suggest you take them off your list to prevent a load of complaints in the future
Lonli_Gurl - Don’t use gift cards
It will just be refunded and your order will be canceled, I have expressed my complaints many times about this and they keep saying I will receive an email after 42 hours!!! 42!!! Hours!!! Like what? I have a lot of patience for people who work, I understand but this thing has been reoccurring, I talk about the problem over and over and over and I wait for 42 hours, just to have nothing, no email is sent to me at all, and then I tell them but I have to wait yet again 42 hours, just for nothing again. I wish I could get my money back from the gift card but I can’t, it’s infuriating. So I have to leave, and wait, so I’m left disappointed, annoyed and hungry. I just want food man, nothing else. I may sound like a Karen or whatever but my god, this is the first time I’ve ever been truly mad about a place, like my food was burned and undercooked once I still ate it (it was gross but I was hungry) and I complained, I didn’t even get mad because they offered half of the price off for next time!!! But this, nothing is done at all, I have to wait a long time for something that will happen again all over again. I’m just annoyed, so I’m ranting a bit, sorry, I may seem like a Karen but I’m so so annoyed and hungry!!! I would cook my own food but I can’t even cook french toast 😭😭
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Sasafras18 - Brilliant!
Used this app whilst traveling across the states - it was fantastic! Reviews were really handy when picking a restaurant in an area we knew nothing about!
Jocey79 - Not avail in Australia
Not avail in Australia
DJ Winzlow - Awesome app
This was really handy visiting the States. New to the country this helped us pick great delivery places!
CAFB5177 - Fast food
Super fast food great app love paying by PayPal
Tonssie - Very good
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Ut0p0s - Good App
Has always worked without a hitch for me. A little annoying that you have to enter certain information like cross street and additional instructions each time you order, but I've never run into a problem using it. It's a nice plus to GrubHub's regular service to be able to order delivery on the way home from work and have it delivered as soon as you arrive.
Jjjsjnw - Doesn’t work in Canada
Can’t find addresses
Suhanxli - App won’t let me change country
App won’t let me change my country from US to Canada
S.c.7. - They never like Canadians but loveeeeee to shove their products/ads down our throats.
Not even in the most populated city in the country or the capital city, both which are in the province which you say this app works might I say, are there not a single restaurant lol what a joke. We always get used and screwed.
Radianity - Say where you work
What's the point of installing and trying if it just assumes you're in the US and has nothing near you. Put availability in the description!
Ricky Up North - Useless in Canada!
Moving right along … … …
Westsidegirll - List cities available!
Why not list give a list of cities so we don't have to waste our time downloading your stupid app!! "Any city where you have food" is bull$6I¥
AlwaysWatching0011 - Why is this in the Canadian store?
Why is this app in the Canadian store when it doesn't even allow for Canadians to use it?
MzRain1 - Consistent
Frequent GrubHubber - Very buggy app!!!
There are big bugs like you can't sign in and can't see what you are typing.
Hi I'm lonely - Disappointing
I downloaded this app and no restaurants are in my city
Daisepoe - Does it's job
Good little app, easy to use.
Jackson1048 - They don't like Canadians
So yeah save yourself the time of downloading if your in Canada.
Goliath 3.0 - Doesn't work
Won't let you enter any addresses without crashing, also doesn't have any restaurants when you let it know your location. It's premature releasing this app in Canada when it doesn't have any support (not to mention the waste of money advertising on Canadian TV)
Michael Oxlong - Crashes too often
Crashes when I try to enter an address.
Incredible indelible Ed - Nice idea but...
It crashes every time I try to add an address and no businesses near me use the App.
Haleykiss - Crashes
Crashes all the time and I think it only works in the US, not in Canada
Gremus - Amazing
Definatly never cracking out the phone book or the operator again
Natalia R.S - Not working
When I downloaded the app it didn't work in Ottawa ON, when I tried putting my address there was an error and crashed
🌺Aloha Kaori - Doesn't work here
Had to delete. Nothing available in HI
Victorialane709 - 😒
Doesn't even work
Iadjejeskgwmdoaps - Good App for travellers looking for takeout!
Easy to use app with useful notifications. Worth a try.
Stan from Van - Grub hub
This app lets you order food from local restaurants.
Katergroip - Terrible...
Location services don't work. I put in my legal address and it wouldnt accept it. Is it USA only or something? If so, the app should say so on its description.
Sierra_dawn - Simply the best
I'm in NY, a place where grubhub has really been embraced by restaurants, so in a city like this, you can't beat grubhub!! Come on every other city everywhere!! Join the club!!!
Lj in vancity - Bah
Useless. No worky in my city.
I'm an app-hole, ee-oh ee-oh - App didn't work; friend starved to death
Thanks a lot, jerks. Told me to reinstall the app. I think not!
BOWB4ZOD - Not in my area
K_whitehurst - Broken
App won't even install properly. Tried twice, when I try to add my address it tells me to reinstall. Massive piece of garbage.
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