RideKC MICRO TRANSIT App Reviews

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Very bad service. This app is ridiculous! I got picked up 30minutes late from Sam’s club Lenexa going to Overland Park 5minutes away but I find myself in Olathe because the driver has 2 pickups and 2 drop offs before dropping me off. I call customer service and the person that answers the phone says to me “it’s an estimated time, do you know what estimates are?” I was 5 minutes away from my destination but I’ve been in the car for 40minutes now and it’s not my turn yet.

Management needs a reality check. These drivers are professional, kind, honest, amicable and good at what they do. The management for this operation needs serious work. They have this new system in place that is causing HOURS of delays and they call it efficient. I was late for my classes and the girl riding with us was late for her interview. They expect a driver to turn around and bail on a pickup a quarter mile from their destination based on this new program. How can you justify trapping someone, who has NO other options of transportation, in a van for an hour and a half and say that works? Please, change your million dollar system. This isn't working as well as you hoped and your going to lose drivers and passengers because you are needlessly causing backing up timeframes. You don't dictate our commitments. However, I do also appreciate everything you're doing. Just stop ignoring the feedback you're getting. That said, I will never use this service again. I could walk faster then mu current pickups - and it's NOT the driver's fault.

TransLoc was better. I don’t know why they changed apps but TransLoc was a lot better than this app. This apps UI is not consumer friendly and buggy. It sends drivers to the wrong address.

Bad customer team. Really bad service. Tried to talk to their customer service team and they asked me to use a different service. Rahhh who hires these people

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