Center for Officials Services App Reviews

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Not worth it for Officials. Why the state of NC is trying to switch from Arbiter to Dragonfly is a mystery. Dragonfly does about 1/10 of the things Arbiter does for officials and assigners. As officials, we aren’t concerned with getting tickets to the game or watching it, we just want to know our crew and contact information. Can’t see crew until everyone accepts the game. And be able to write game reports that are honest but not for everyone’s eyes!! May work for the schools but for officials, not so much.

Very bad design. This app and the software in general have a bad design for official, I can’t talk for schools, but I will not recommend it. If I have the option not to used I will not

What a mistake. No calendar synchronization. No filtering for games that have been assigned but not yet accepted—so you have to scroll through an entire season of games regularly, just to make sure you didn’t miss an assignment. No ability to turn off useless reminder notification emails. Horrendous (ie, “no”) customer support that basically tells you your problems aren’t important to them. This app makes an official’s job significantly more difficult and complicated. It’s hard to imagine how Ohio moved to it, knowing how problematic it is.

Horrible customer service and issues throughout. There are so many issues I have had with this app. I’ve reached out to dragonfly several times and was basically told they can’t help. When I asked for my issues to be forwarded to another agent to help I was told there was no one else. And when I asked to have someone else in Customer Service speak with me I was told “I’m the manager of customer service and there’s no one else I can forward your issue to”. Dragonfly is unwilling to address issues and because of that I’m not getting paid my game fees and that is creating conflict between myself and the schools

Terrible performance. First year being forever to migrate to dragonfly and away from arbiter. This app just hangs when trying to log in and the website isn’t much better performance compared to arbiter sports so I don’t know why I expected the app to actually work 😖. Hopefully it will get rectified soon before fall soccer season hits full swing.

Going backwards. Nothing good to say here. Game are not linked, getting assigned when I already have a game at the same time. Mileage blocks are not flexible for people that work both at home and in an office in a different city. Blocks don’t work. Font size is not friendly.

Worthless piece of crap. Basically, the app is nearly useless and about the only good thing is being able to see your schedule and transfer your pay to your account. There is no calendar and you can’t see your blocked dates on the app. Of course, this should be no surprise as the full site is also pretty useless. Top it off with ZERO customer support and you have a whole state of unhappy officials, assignors and schools who would love to go back the Arbiter.

Truly bewildering how bad it is. There must not have been any business analyst and process coordinator that looked into what officials need, and it feels like no referees were talked to or their input listened upon. So many basic things are missing.

Poor performance. App won’t open, crashes frequently

Poor app. This app is always crashing. It the worst app for officials I wish our state would go back to arbiter

Poor iPad support. Yay, this app wants to use a tiny window on an iPad. Come on, Dragonfly, surely it isn’t that hard to code an app that will utilize a device’s full screen? I will hold any other judgement until I use what little else this app appears to offer the official.

DF Max. This app can’t hold a candle to Arbiter. Lacks everything and charges you $5 if you do more than 4 withdrawal transactions per month. An absolute joke that OHSAA switched from Arbiter to this.

Terrible user interface and unhelpful customer service.. The navigation on this app (and it’s web counterpart) is counter-intuitive, options are very limited, the ability to edit things such as blocks is almost non-existent, and customer service never offers viable solutions to any issues.

Not a good review. Dragonfly is the worst assigning app I've encountered. It has a fraction of the features that other assigning programs offer, and the features it does offer are mostly flawed or unusable. This program seems to be designed and run by people who have no connection to (or knowledge of) sports officiating.

Reportless. This app does not allow for proper match reporting. I fear that every high school association who has this will not have adequate post match reporting of yellow cards.

Junk. This app is so annoying can’t even see a way to get help . Need to add a sport on my list of things I can do but it’s not letting me do so . No place to add it. Just junk needs tons of work to do any sort of good.

App issue. App opens but will immediately close.

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