Gusto Mobile App Reviews

Finally!. I’ve been hoping for a Gusto app since I started using the service and am thrilled to see it finally come to life! I was prepared for a bare minimum app but, like all things Gusto does, it’s perfect. The attention to detail and inclusivity of 99% of the things you can do on the website is impressive. A solid app for a solid company! Thanks for listening & delivering.

Helpful when the website is broken. The only reason I got this app is because tax document downloads on the website are broken, and I can’t wait the several business days they say it’ll take just to respond to my support request. Luckily, viewing and downloading of the documents works in this app, but it looks really bad on iPad. Definitely not meant to run on anything but a phone. Also, the login didn’t bring up the normal interface for using a saved password, so with the app open on my iPad and my password open on my iPhone, I had to type out one of those crazy passwords that gets generated when you tell iOS/Safari to generate a strong password. Not sure why the login form wasn’t recognized as something that could be filled in. This app saved the day when the website was broken, but I doubt I’d use it on a regular basis.

Everyone saying they aren’t reviewing paychecks. I am one of those people sadly. Full month it’s been since I’ve been paid by gusto. Spoke to my boss and he has put payroll in Friday for us to be paid Tuesday every week and it still has this problem. Says it will pay Friday but it’s supposed to be Tuesday. I’ve had late fees applied I’ve had days where I’m scrimping because this app fails to provide on time deposits like I was told. Are you planning to fix this problem or are you about to close your company down and don’t care no more?

New customer. I had some initial problems that had me very concerned about my company using this service for my paycheck. However after a few hiccups the company was very responsive and did an outstanding job with communicating with me. As soon as all of the hiccups were addressed they reached out to make sure my account was setup to receive payment as scheduled. I am excited to work with this company after my experience.

You have no right to be forgotten with GUSTO. I had to use this app for a brief 3 week temp job as required by the employer. After my job was completed I reached out to GUSTO to delete account. GUSTO conflated keeping tax documents as required by law with my request to delete the account. I then asked GUSTO to provide me the information in the user agreement where they state that once you use their service you may never opt out (including unsubscribing from emails). GUSTO didn't have this information available as it isnt part of the user agreement. So basically your personal tax info etc is open to hacking indefinitely is someone knows your email and can figure out your password. I now have to compel them to fulfill my request possibly by legal means. I would have never had used the app had I known this. Additionally their "customer service" is not located in the US so if anything goes wrong with your paycheck good luck rectifying that. I have sent 7 emails and got nothing but canned gibberish responses which only makes me more concerned about my personal banking and tax info. User beware with this "service" as it is not worth the trouble or risk of identity theft.

Can’t get past the first screen. I downloaded the app for my work but every time I try to open, I get stuck on the “do you want to use Touch ID” screen except that it’s a blank white page because the click boxes are showing above the height of the screen of my phone. I can see them if I pull the screen down but can’t click anything when I do that to move past that screen and when I let the screen go it snaps back up so that I can’t see the text anymore to click on the box to move on. I’ve closed and opened the app, manually signing in each time, and the same thing happens. It’s like that screen is coded for a phone with a larger screen. So can’t use the app because I can’t get past this stage of setting up my account.

Favorite app for work. Been using this app for a couple of months and absolutely love it. super user friendly, and frankly wish i had found it sooner. Being able to save money i’ve always struggled with but gusto helped me save so much. 10/10 recommendation from a girl who really would love to keep this even if it wasn’t apart of my job

Love gusto. I feel very safe with gusto. I have had many fraud issues in the past and I have been very happy with my experience with gusto. I love the vault features and how you can create goals and split your paycheck. You can get a debit card as well. I get my direct deposit into this account and my employer goes through gusto to provide a space where I can just my money sit there safe and save for anything I need. You can use one debit card outside gusto to transfer money I believe once a month . You can transfer to an outside bank takes a few business days . Overall I’m really happy .

5 star app 1 star service. The app is really easy to use love it. I’ve been a gazelle member for over two years five stars on the app. The customer service on the other hand is horrible. I’ve been attempting to get a new card mailed out to me for the last three months can’t get a hold of a live agent I’ve already spent over $600 in the last four months transferring money wish their customer service was as good as the app

Love Gusto. I love Gusto so much. Every company should use them. I love their UI and all their beautiful design. On top of that it’s so easy to fill out documents, retrieve paystubs and tax documents, save money and budget it accordingly, and keep tabs on all of the companies other stuff. I think with time, more integrations, and the addition of features Gusto could CRUSH ADP and all the others. It’s just overall a way better experience in every way.

Garbage. This company is terrible. I’m asking my employer to switch. They say if you get their card you’ll get paid a day early as long as your employer has a certain processing time. Mine does, submits it on time, and I still don’t have my check by the morning of pay day. Don’t do this to your employees!!!!! Edit-Stop responding to everyone and lying when my employer has the required processing time and submits payroll on time. Those were the requirements. This company is garbage. No, I’m not reaching out by email, I’ve done that and they just ghost and provide no real solutions.

Failure to add new debit card. I have been trying to add my new debit card to my gusto account for over 2 months now so I can get paid and transfer money out. However, I have yet to be able to add my new non gusto debit card. I’ve reached out multiples times and talked to over 4 different people and each failed to help me fix the issue. I was told that the reason is because my addresses didn’t match. However, I checked multiple, multiple times to make sure the addresses were correct and matched and confirmed that with the gusto help center as well. There should be no reason for my card to not get added to my account yet not a single person I have talked to was able to help me fix the issue whatsoever. I’ve tried to keep my composure and be nice but this is unprofessional for me to have to reach out multiple times over months to get a simple problem fixed and not a single person has been able to help me get my debit card added.

First review I’ve written since owning an iPhone. Well, I’ll start off by saying this app sets itself aside from other payroll types by being extremely easy to use and incorporating functions that make life easier. Whether you’re trying to submit a time off request or pull up a paystub or perhaps you’d like to check out your benefits all of that is at your fingertips. I wish I knew a start up company that I could suggest use it so that I could collect their $600 referral bonus, I digress.

Title is so confusing. Calling this app Gusto Wallet vs something more intuitive like Gusto Payroll is so confusing and frankly brand-damaging. The wallet feature is an upsell, adjacent business to the core payroll functionality where you have 90%+ of your users. Your 90% use case just wants to mange their payroll etc with cool features, not be upsold to other services. You’re abandoning your core use case to focus on growing the pie. No issue with your expanding your business, brand or use cases but you’re doing it at the expense of your core, and you’re confusing people and eroding your brand. When people think of Gusto they think of payroll, not wallet features. Stick with what you’re good at. It’s too early for you to assume users will make this leap with you.

Has its ups and downs. I use this app as its through my employer. I wish there was a widget that i can put on my lock and or home screen to easily clock in and out with as i tend to forget to do so or even a reminder when you’re outside the radius of the workplace. I’ve been having the issue of unable to get into the app as it says there is some error present to which i have to clock in and out on the website rather than the app it’s self

ENTERING TIME IS SO COUNTERINTUITIVE. Unless you clock in and clock out immediately this app's time cards are ridiculous. First of all, the scroll is stupid. Let me type it in. It takes three seconds. Also, when I enter time, STOP CHANGING THE MINUTES TO THE EXACT MINUTE IM AT. Why am I entering time for last Friday on a Monday and it's rolling back from :00 to :22 just because of the time it is RIGHT NOW? it's not even the same day! why would anyone spend time making this feature? UX needs help. I gave two stars because I love the pig and how it changes with the seasons, that's all.

Add time tracking please!. Glad to see there is a mobile app for Gusto now. Will be great to check my paystubs on the go. However the biggest need is for a mobile version of the time clock. My employer uses Gusto for time tracking and clocking in and out is a constant hassle because I have to log back into the website and select the right company every time. Having the app log me in with Face ID and let me clock in and out with a tap would be a dream come true.

Easily the most frustrating part of my work day. Is when I have to clock in and out using Gusto Wallet. My company switched from Tsheets earlier in the year and I lament that change everyday. The app takes forever to load even when wifi signal is strong but working in a shop with steel beams and metal siding wifi signal doesn’t travel that well. I have a wifi booster right beside my station, but even when Im in the same room as the router I often find myself watching that sanctimonious little porker trot in place while I wait for this barebones app to load. Besides that, the app will often not recognize when I clock out which creates payroll issues because every so often I’ll open the app in the morning to find that its kept me logged in from the day before. Lastly, Im not interested in some app-centric bank account or cash card, but there is no way to get rid of the two ad bubbles advertising the card and bank account.

Bad UX and poorly tested. The testing of features like hours entry is poorly tested. You have to add your hours for the day, save them, then go back and edit to add a break. Trying to enter hours and break together doesn’t work, so I assume it wasn’t tested. Now a new behavior has been rolled out where you are given a pop-up to sign up for their spending account after you enter your hours for the day. It’s extremely annoying, especially if you add your hours for the week all at once. The UX is poorly thought through.

User type: employee - wish it had more things. Loading is a little sluggish. Sometimes it fails to clock me in or out which is annoying. Would be nice if edit clock ins screen had radio buttons for common selections so I don't have to type "forgot to clock in" or " app glitched" every time. (Forgive the personal deficiencies, this does happen a lot.) When I need to submit receipts, I can't do it from my phone cause the browser redirects to the app without asking. Most of the time my docs are on my phone, making for multiple extra steps and delays until I get to my computer at work. Inconvenient that the app does not have a document upload option or the web doesn't let you choose to continue in the browser. Otherwise it's fine. It's nothing special and nothing horribly awful. Perhaps a time clock widget could be developed for the Home Screen? Not sure if widgets allow a feature that would still need Face ID to work.

Don’t expect to get paid on time. Two pay periods in a row my check has not come when it was supposed to. I’ve seen all the other reviews and responses from this company saying that it’s dependent on our employer and when THEY send in our information; but that is completely false. My employer turned payroll in on time both times and when reached out to customer service at Gusto, they very nonchalantly said : “your boss turned in everything on time, but we didn’t see that your employer submitted payroll until the next business day and it takes 3 days for it to process..so you’ll be paid next week instead”. I have bills on auto-draft and I’ve already acquired 2 late fee’s because the inconvenience and I’ll most likely have more. This is unacceptable and if there becomes a third time that this occurs I WILL be contacting the BBB as well as taking legal action to recover late fees due to THEIR negligence. Do not play with people’s money, cuz you wouldn’t like it done to you.

Lovelovelove this app!. Gusto Wallet is seriously a game changer 4 me. I started using it bc it connects to my debit card, and it has so many awesome features like early pay, budgeting tools, and wage advances. It’s like having a lil financial safety net in my pocket. There was this one time when I was rly struggling. My car broke down out of nowhere, and I needed $ fast to get it fixed. I didn’t have enuf saved up, and I was freaking out bc without my car, I couldn’t get to work. Then I remembered Gusto Wallet had this wage advance feature. I used it, and within mins, I had the $ I needed to cover the repair. Honestly, it felt like the app saved my life that day. Without it, idk what I would’ve done. And that’s not even all. The early pay feature is such a lifesaver too. Getting my $ before payday has made a huge difference in how I handle my bills. The budgeting tools are also super handy—they help me keep track of every dollar w/o feeling overwhelmed. Gusto Wallet has rly made me feel more secure and in control of my finances. I seriously tell all my friends to download it. It’s that good!

Super user-friendly!. My company uses Gusto for payroll and I love it. I opened a bank account with them and it’s super user friendly! You can have up to six accounts I believe it is and I have an account for each of my bills and set it up so that it automatically allocates for my bills every time I get paid before depositing my paycheck into my other bank. This way I don’t have to worry or think about overspending money that’s meant for bills as all the money for bills has already been taken out. It’s made managing my finances soo much easier!

Moving in the right direction. I have been using Gusto for years. The app is another step in the right direction. As I process payroll for about a dozen companies on the platform I would request 2 new adds to the app now that there is time tracking. Geofencing and ability to switch between companies. I have people that work for more than one business and being able to toggle between businesses on the app would be extremely helpful just like you can online.

This app ruins peoples lives. Just looking at the reviews seeing how many other people have had their money effectively trapped in no man’s land by your app. Unacceptable how many times this has happened. This could very easily be solved by requiring banks to be linked before money is moved into a gusto account. It would be so easy to fix. A very simple change in order of operations. People assume that because Gusto already has their Bank info that it will already be linked (why if you already have direct deposit can’t you link to my account) My guess is that your aim to to make it so difficult for people to access their money that they will just give up and forget it.

This is not a good company. They don’t seem to know what they have gotten themselves into. Their debit card never works, the phone number on the card doesn’t lead anywhere, and they will take two weeks to respond to your email. They seem to have taken too big of a step without any kind of infrastructure. Do not use this company for anything. There is a good reason my company is leaving their services. I can’t access my information. Edit: Their “customer service” department said I could email them to see if they could fix the issue. I emailed that weeks ago and never got a response. Now I am literally inside a doctor’s office trying to use my HSA card and it declined. What a horrible service and company this is. Avoid at all costs.

Do not use this app.. My employer sent me a paycheck in October. I didn’t have a bank account yet, so it sent the money to some JPMorgan account. It made this account for me. I can’t access it. I tried logging in through their website but they told me the account number is invalid, AKA doesn’t exist. You’re supposed to be able to transfer funds from one account to the other, but this feature also Does Not Exist. I’ve looked everywhere. Website and app. It’s not a thing. The help guides are a lie. I’m glad my employer had to let me go after my first paycheck now, because that’s $150 I’ll never be able to get back.

Fix your app!. The amount of issues I’ve dealt with from an employee and normal person point of view is staggering. There are plenty of times where the app is non functional like today. The app opens but displays a message saying that it’s “unable to reach Gusto at this time”. This cheap platform constantly has issues making it hard to either access your money, get paid when you expect to, or even use the app! And they do nothing to address these reoccurring problems but force those unfortunate enough to have to use the app, to wait for them to be resolved. The frequency rate of the issues is the worst! Bad app, Bad quality.

Poor Customer Service / App Not Working Corrctly. When it comes to people’s money you better have the kinks worked out before you launch. This isn’t a fun gaming app, this app is meant to track and mange TIME AND MONEY! After a week of no email response from customer service, I felt the best way to get their attention is to address my problem in their public forum. The app is not accepting documents at this time. Documents that are necessary to get paid. Neither my boss nor I know whether I will actually receive a paycheck next week, and I can not reach a human at Gusto to confirm, we’ll anything. You get 2 stars because the app design is awesome, but functionality is low at this time. When these problems get fixed, so will my rating.

App is great, countdown to paycheck not so great…. I love how user friendly the app is, especially the time tracking functions. As a payroll admin, the loading screen with the walking pig and “your next paycheck is in … days” is extremely frustrating when it comes to new hires, who haven’t logged hours for that “next paycheck” status. Very misleading for them, and then we often get an earful or they assume we simply didn’t pay them because the pig said they were getting paid and they didn’t. It would also be nice to have the option to add a photo through the app vs. getting on a computer. Definitely worth a 5 star rating if the pig would stop telling employees when their next paycheck is coming.

Poor customer experience management and miscommunications. They discontinued Instant Cashout (a month or so earlier than they promised which I’m sure was not appreciated by people trying to adjust for money they were due for repayment on previous advances) but they still advertise it as a feature in the app images here on the App Store which is literally false advertising. It’s been a year. You haven’t been clear about your instant cash out plans since the day you announced you were getting rid of the feature and you guys still lack the professionalism to update the app images (and left Twitter replies on read from people angry about the sudden change to cashout during your own conference. who is your community manager?)

Not worth it.. To set this up the app clearly requested the authorization to credit or debit your account. If hacked they will be able to empty my account. If they go belly up they can empty your account. No other app I’ve worked with has requested authorization to debit. Second this apps policy can deposit your money at anytime over the course of the day. Even after business hours. Every like app I’ve worked with the money is available Friday at the start of business. Meaning it is possible for any auto payment to hit prior to your check deposit. Technically if it was too late your money may not be available until Monday. No thanks.

Worst customer service ever!!!. Same issues from two years ago. Asked about benefits my company offers and got this reply from AI Misty “Hello Bob, Thank you for your email. Once your team is close to your renewal your group will receive an email with all the information needed for you to enroll. I looked into your groups account and see that you are part-time eligible, so you should be included in the renewal. Best, Misty” The company IS NOT coming due for renewal and when I submitted another request for information on 2/26 (over a week ago it’s still in “progress as of 2/26” They may be great for the business owners. But for those that actually need to use their services in a timely fashion. They lack ANY human interaction or any form of customer service. Place for a call request. “0 wait time” and no call. I don’t think real people work there

Horrific customer service. Do NOT sign up for one of their savings accts. Gusto does well with basic payroll functions. Where they fall short is the offering of debit cards and savings accounts. They make it next to impossible to access the funds and if you ever need Customer Service it is a impossible task. They send you the same emails responses or chat responses back over and over again without solving any problems. They also do not offer phone call service so you are fighting constantly with a chat online or emails. It took over five days for them to get me any information on how to fix a fund transfer. I would look elsewhere

Do not use gusto. Worst company ever they put a lock on my card I called fraud and they said it wasn’t fraud and to wait till the customer service is open which is only 8am -2. When I called I waited for 40 mins only to be greeted by an extremely rude man telling me that it was fraud on my account ?? And couldn’t answer any of my legit questions but insisted I listen to him as he told me things I already knew and he would cut me off every time I tried to explain my situation in a defensive tone. Don’t use gusto I’m a banker for 7 years and I would never throw the policy in a customers face or belittle them because we put a hold on all their money that they need to live.

Slow Pay- Great for Stats. Our company switched to Gusto for payroll. Gusto claims we will get paid earlier, not true. This is the slowest paying payroll I’ve ever seen. ADP and Paychex to name a couple make sure your funds are in the bank when you wake up on payday. If your bank had early payday, which mine does, I’d be paid a day or two early. Not with Gusto. Your funds aren’t available when you wake up. They aren’t sent until the actual payday and may take as long as 5PM to reach your account. It’s never at the same time. The app and service are great at tracking your stats, time off, benefits, etc. You have to use a kiosk to clock in. Too bad they can’t get your funds in the bank earlier.

IOS force 16 update. You should not force updates on users. Some of us have old phones or doesn’t like the update and with your ios 16 force update, we are not able to use your app. It says ios 16 or download compatible version but when I am clicking on it, it still forces ios 16 update. Why it says download the compatible version to your phone when its still forces ios 16 update. I will be deleting the app even though I get paid through it, just because you force us update and the app doesn’t work if I have Ios 15.3.1

Overly complicated with late direct deposits. This app has been a joke since we were asked to download it for work. Crashes constantly, inaccurate geolocation tags creating punch in punch out issues, lazy UI making for a clunky experience trying to get anything done trying to assure I’m paid properly. Oh let’s not forget late direct deposits. I could wake up at 3am on the day of deposit on our last app & I could go get breakfast in the morning. Not anymore! Love sitting here in suspense wondering if I’ll have enough gas to get to work becuase my funds aren’t available. I had always been paid what I’m owed on HMCToGo. Gusto is a joke & I despise using this janky app

Great app. I have no complaints about Gusto. Everything works great. They do a great job of easily managing money especially when it come to managing direct deposit accounts. And making savings goals has made it so easy to save up for different things. I’d love to see support for Siri Shortcuts so I can clock in with my voice

User friendly. The app is very user friendly. But I would prefer to stay logged in rather than continually logging in every time I interact with it. For something that I have to use a minimum of 4x a day, I spend too much time trying to log in. Also geo fence is way off. The geotag place my place of work about 100 yards away from the actual location. So, every time I clock in or out, I have to explain why I am not at an authorized work location.

Where did the time off button go???. My employees just brought to my attention that as of the most recent update, those that have google pixel phones no longer have access to a time off request function in the app. This does not seem to be the case for iPhones, which makes it very difficult to guide my employees through using the app.

Feedback. I absolutely love this app, I have been using it for almost a year with my job and I never recall any issues. The only feedback I have is I wish it had a few widget options. It would be extremely nice to have a widget that I could clock in and out from on my Home Screen. I find it difficult sometimes to remember doing this at the end of the day. Other than that I love the app so much!

Efficient and easy to use. I would recommend gusto to anyone , based on my own experience using it for the past couple years. I love the ability to create separate savings goal accounts and name them whatever I want! Also being able to split my direct deposit up into multiple accounts based on dollar amount or a percentage, really has helped me start to save and not even feel the pinch, so to speak! Awesome job Gusto ! Loving it in Vermont 😊

Got forced to use this & don’t get paid same time weekly, it’s a guessing game :(. My employer basically gave us no choice. And then to find out they say, you’ll get paid by 8pm on payday. Like wtff??!?? It took me so long to adjust because all my bill payments came out the day I got paid and that day would be 2:30am of payday. Not 8pm. Smh. And nobody will help you to answer any questions. My employer submits pay on Tuesdays and Gusto won’t release it until 11am-3pm. But it does say up until 8pm. I’m sure now that I submitted this they will try to get me. But really to to Quikbooks or someone else. Oh and they don’t pay 2 days early. Bulljunk!

HORRIBLE SERVICE. This is the absolute worst service I have ever used. Got this app for my job and immediately had issues with clocking in. Now I got my first paycheck which I cannot use because they never sent me a card… I cannot transfer money to my bank account without waiting 7 business days and am unable to use the card-less payment without a PIN which you set up when activating a card (which AGAIN was never delivered) anywhere you go it’s $3.50 for a withdrawal and it doesn’t work without the physical card. Tried contacting them and their “Chat Bot” is incompetent as when you try to be connected with a service representative it says none are available. Sent an email and hoping to resolve the issue but will immediately be letting my company know that we will not be using this service any longer. Just awful really.

Refused. They refused to allow us get pay early with chime when chime plainly say get paid up two days earlier I got paid on a Tuesday one week and this week they held my pay when I check on the pay status it’s prossessing they could could’ve release our pay to our banks so we could have got paid this is crazy after I do this event never again. Me and my kids had to go without cause of this they don’t respect the early pay and the manager did payroll on Sunday so what’s the problem with release our pays to our banks like chime again I’ll never use gusto again

BAD APP BAD SERVICE. So I downloaded this app for work and at that time I had a different phone number that I used to make an account, now I have a new phone number and tried changing it to my new one but the only way is to call them I’ve called multiple times and have been on hold for over 30 minutes every time and I had to keep hanging up because I just don’t have time to be waiting on hold for that long. This is frustrating because they log you out of the your account very often and the only way I can get back in is from the number I do not have, so now I can’t clock into my job or look at my schedule for work.

Good app but once you set your payment split there’s no going back.. My company uses this as their way of payroll the app has been good for it and I always get my checks timely however when I first set up they account it asked where I wanted my checks sent i put 500$ to gusto and the remainder to my bank. Now I have tried to update this every week so that it can all go to my bank account and not gusto and for the past 2 months have been unsuccessful able to change it and it is quite irritating at this point. It’s like it’s only willing to send the money to gusto. If this can be fixed and I can just update my split I don’t see why this app can’t have five stars but that’s a huge disservice.

Love Gusto. My company had been using a competitor for time tracking and Gusto for payroll. We decided to try the time tracking option. We have several “projects” that we need to keep track of daily. It would be awesome if there was a “switch” button instead of having to clock out and back in. Otherwise it’s a great app! GLane00

We have emergency expense(2-3 business days). Hey gusto, just a novel idea an option to do an instant debit card transfer to your personal bank account because trying to receive your gusto debit card through (expedited mail) had been like waiting on a package shipped from China though fedex. If you can’t add an instant debit card transfer to our personal bank accounts, at least fix your grammar…. You need new terms for “expedited mail” and “emergency transfer”. Expedited means fast. Emergency means there’s got to be some sense of urgency. You fail on both definitions.

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Payday friends 👍. Whoever is behind the seen creating the funny characters to let me know I’m getting paid is super fantastic - very personal and uplifting and I look forward to next weeks characters - thank you!

Gusto Wallet Rocks!!!. I started using Gusto throughout my last Covid Testing Job and let me tell you, I always got paid a week before payday including holidays. They also raise there Payout percentage every time. I’d recommend it to those Gold Diggers that need money on the A$ap.

No stars. Switched to this from another payroll system January first. Difficult to use. Does not break down the information I need for other reports. Two step authentication process, completely annoying and unnecessary. Would never recommend this system to anyone unless they enjoy a constant headache. Uninstalled the app. It was useless, didn’t give me the option to edit the punches of my team. Can’t wait until we dump this for a new system.

PTO via the app is broken. I put in for pto a Thursday thru Tuesday using the app and an iphone 8. The app should have charged me for 24 hours and ignored the weekend. However it charged me for 40 hours which included the weekend. After many weeks of back and forth with support, the only solution was for my admin to reverse the payroll, fix the vacation days and resubmit. Which would have been a nightmare. So we chose to leave as is screwing me out of 16 hours of PTO. And I don’t think the problem is fixed with the app.

Do your job.... How many bank accounts do I need to add before I actually see the money I have made go into my account?? Why is it constantly asking for me to update my bank account details like the routing and account numbers aren't being pasted in directly from my banking app? I don't think I have ever seen a company struggle so pathetically to do what they promise to deliver. Oh and I can't wait for some canned AI response to this here that tells me how it's me or my employers fault.

No better than broken website. Trying to onboard with new employee and couldn’t review the documents I need to sign. They don’t load for review. Thought the app might work better, assuming a broken browser interface. Nope. can’t view the forms here, either. Not a good first impression. Oh, and no help, support, or feedback links apparent in app or browsers, so I’m forced to put the problem in a review.

Awful!. This app was used by my former employer for payroll! It was so complicated to set up. I accidentally must of set up to have the money withdrawn from my checking account, without the paycheck even reaching my account! Then my checking account was negative! Days later, I still haven’t been paid, as we try to work through this problem with customer service. Don’t get me started on customer service. Soon as this thing is cleared up, I can’t wait to delete this app!

Missing some features that online has. Hi, while this seems to be a great app so far. I’m really waiting for it to be compatible with all the online features. For example, why can’t I upload expenses on the app instead of needing to do that online. Seems like a no brained. I will give it five starts when it’s up to par with online

The Best. I have been involved with several different payroll companies and this one is the VERY BEST!! So easy to use, I feel in control of the monies I earn and how I want it deposited. Easy to look up pay stubs, can’t say enough about Gusto except I love the Little Piggy bank logo❤️

Saves the day. GUSTO cash out option. Has truly saved the day- ability to still pay a bill on time rather than wait for pay day. It’s such a great service available that I truly have been grateful for.

Bank. Do not bank with them. Had my bank account emptied and they offer no help. Their support team speaks broken English and tells you to send them an email since they can’t do anything over the phone

Great paycheck app. Like this app it’s a great way to keep up with my paycheck and my hours and I have my W-2s right at my fingertips so when it’s tax time I can go into my app and do my taxes long before they mail out my W-2 forms I give it at five star review

I love Gusto!. A transparent company. My employer used them for payroll. It was very simple and easy to follow, I still have the savings plan with them . I get my money in an instant - I do pay a fee though. That’s the only drawback but they pay good interest s on the savings.

Used to be an amazing app. This app was great but now I cannot see what’s in my spending account or in my rainy day account. I cannot go in and request time off or anything. Called the company they put me on hold for 30+ minutes when they finally came back they said they were still trying to get ahold of someone and asked me to hold again. I asked them to give me a call back…and still no phone call back! What’s the point of this app if you cannot do anything in it or see anything?

Linking bank account. After completing all necessary steps and prompts, multiple times, to link my bank account, all attempts were unsuccessful. I was forced to link a debit card so that I could transfer funds from a gusto savings in order to be able to access my money. Using a debit card charges a 1.75% fee, whereas, a transfer to a bank account would be free. This is extremely frustrating.

Horrible Customer Service. I signed up so that this company can track payments made to the contractor I used. Gusto knew from the beginning that I will use historical payments- yet, nobody thought to inform me for months that no 1099 will be generated at the end, since this did not apply to historical payments. They let me know, by accident and after I started searching for information, 2 days before due date. This is ridiculous. Great idea and kind of easy to operate but need to do a real maintenance of all the accounts, and to set clearer rules.

Gusto Payroll App AMAZING. I literally love the Gusto app! I use it for so many things; it has sooooo many useful user friendly features. You can get a Gusto Debit Card, make separate “envelope” savings accounts to save money, it has a discount pharmacy card and many many more features! I’m literally their #1 FAN

Constant Bug. It seems like no matter how many updates are released the “break” settings in the time card don’t operate at expected. I. This current version when I input a break the system does not recognize it, so I have to delete the break entry and insert it again for it to confirm my shift with a break. Please fix.

Ms Betty Witherspoon. I’m very happy with the gusto after finally setting everything up. I was a little bit apprehensive, but I got walk-through the particulars by a company member and I am so very happy it took me virtually 10 minutes to complete the whole thing so I was stressed out for no reason.

Worst App and Support Ever. None of the supposed features in the app work. You can not use cashout, savings, or spending. It tells you everything is set up but then won’t let you use the features, and makes you submit you info over and over. Support is a joke too. I have been trying to contact them for 3 days, and have not heard anything from them. Don’t bother with this terrible app unless frustration is something you enjoy.

A bug?. It’s been like 2 days since I’m trying to move money out to my own debit card, but for some reason I cannot link my debit card and it keeps saying “oh no something went wrong” which I have no clue, even tho I’m filling out every info for my card correctly I still can’t transfer! Thanks,

Gets the job done. For the most part, it works. It gets the job done and shows me all the information I need on my paycheck and taxes. I’ve found that manually putting hours is difficult as tends to glitch. You have to scroll to the time you need because when you try to type it in it either sets it to twelve or at the hour. It’s frustrating.

In love. I am absolutely in love with gusto, and they have perfected their concept. The only thing I wish I could do is see where my card is because I’ve been waiting for a little over 2 weeks for it to arrive, but then again it’s Christmas time and COVID. I am leaving my job soon and I am going to refer gusto to anyone I can.

Days ‘til paid is a joke. Acts as a wall between you and employer who pays incorrectly.. Didn’t get paid until after I was done with temp hire. Not paid time-and-a half for excessive work over 8 hour days? Where is the accountability? Is this a built in barrier employers use to make it harder to file grievances for inaccurate and delayed payments to temp workers? Kinda feels like insulation seasonal companies would use. 123 easy as ABC to avoid employees seeking legit pay. You know who you are. Gusto in some cases you are basically a moat around greedy companies and their money. Where is the link saying: > I have a concern about my paycheck or hours?>My time or overtime is inaccurate. >I would like to submit a concern about my paycheck to my employer. I couldn’t find it. If it’s there and I missed it it’s VERY well hidden.

You guys are the best. Ervery time one of my crazy bills pop up and I need money fast out of my savings you guys make it so fast and easy so I could pay my bills fast I just want to say thank you very much

Terrible. Startup time is very slow. I'm ready to clock in and I have to watch a pig walking on a splash screen for 15-30 seconds When I accidentally forgot to clock out and needed to correct my timesheet the app was fighting me. I would enter the time I needed and it would change it before I could tap save. It took me five minutes and many tries to make a correction that should've taken 30 seconds. I'm a software developer so it was not user error.

This app is useless. I honestly hate the interface on this app. You have to scroll for a while to get a job number Instead of just typing it in. the lunch you have to put in, it doesn’t automatically take it out. The time doesn’t round up like any other app. And half the jobs never show up on the app and you can never read the full address and most of my company hate the app and are consulting with the office staff to have it changed

Solid app EXCEPT….. Everything is great for basic functionality. UI, performance, etc… HOWEVER, a big downfall is the inability to expense. That must be done via desktop and is a significant speed bump given app accessibility is designed for mobile use. Hopefully it’s on the roadmap

Terrible Experience. This app has not been working for me at all. It’s stuck on the main loading screen and doesnt go anywhere after. It just magically signed me out of my account and i cant clock out now neither does the app load up. Im connected to wifi and all my other apps are working fine. Please fix this, i have money saved on gusto wallet and i need to be able to access it ASAP. I dont want to take legal action but if it comes to it i will.

Finally a step closer. I use my cell phone all the time for work related things and mobile apps make it much easier. I would like to see all of the same features on the mobile app. Request time off and clocking in and out would be nice first though!

So slow. This is the slowest app I have ever experienced. Every single click takes multiple seconds to load but they want you to be ok with it cause there’s a silly pig trotting around. I like the pig, but would love to see less of him and have the pages load faster. Also it would be nice if you could clock in/out from the main page instead of waiting for others to load

Employee. Seems like there could be a quicker way to clock in and out. It would be nice if I could do it as soon as I opened the app. Even when I do get to the clock in clock out it takes a little while. I’m use to just clicking and clocking in and out on my phone. It’s an adjustment and I’m loosing a few minutes of my time in the process.

Stealing from my rainy day fund. Went to transfer money from my rainy day fund directly into my bank account and the error message they gave me was that my account number didn’t match my routing number. Yeah right, none of my other accounts have this problem. Instead I was charged a percentage to transfer the only way it would let me, onto my debit card. What a scam.

App/company. I cannot stand this app/company I will be taking my business elsewhere for payroll my paydays have been altered so may times , and I have to tell my employees, y’all shouldn’t toy around with people money , bottom line is people work people get paid. Then one of my workers account was requiring some documents which he provided and they sent him through the ringer, he sent all the required paperwork and still till this day his unable to access his account. Just terrible

The most frustrating app I have ever used. This app is not user friendly and with the help/ support line always being closed, if you have an issue your screwed. Tried calling customer service line multiple times through out the day and the message said they were closed, went to the support page and was run around in circles for hours. I finally solved my own problem with no help from the customer service or support page.

Thumbs up! And a Widget Request :). Gusto has been very convenient and consistent with keeping all records in one place, easily accessible; showing me where, when and just how much money is moving- absolutely love the app. Just one request: can we get a widget for the clock in/ clock out feature

Verification. I wish they would add an email verification feature. My phone number changed and I almost spent an entire two days trying to long trying to log into Gusto which prevented me from clocking in or checking my hours for almost two days. Luckily I ended up figuring it out.

Horrible customer service. My card was locked for insufficient funds. “Banking compliance made the decision to end the Gusto Cash Accounts banking relationship with you. I had advocated for our banking partners to unlock your accounts to allow you to link an external bank account but that was not approved. The bank has closed your accounts and is mailing you a cashier's check for the accounts balance. It will be delivered by USPS mail delivery and should arrive within 10 business days to your address”

Uh oh !. App is overall super accessible and user friendly. However, I was having connectivity issues with the app so I deleted the app and tried to re download it, but it will NOT download. No message or anything. Just will not download. I see there was an update 6 days ago, and that’s about when my issues started to happen. Any ideas? Hellllpppp

Some benefits, but frustrating also.. Since my company started using Gusto for payroll, I get a lot of emails from Gusto that I cannot unsubscribe from, and my direct deposits happen on payday anywhere from 8am to 5pm, where before I would get my deposit between midnight and 9am. There are some pros to using the gusto app, but the cons are frustrating to say the least.

Horrible customer service. As a bookkeeper, I have happily used Gusto for about 5 years. About 6 months ago the knowledge of their customer support team deteriorated and they seemingly have put in multiple road blocks to solving clients’ problems. I currently have a support ticket that has been open for a full month. I can’t get them to escalate it. All I want is a 10 minute conversation with an expert in their platform. Then this issue could be over. Their rules only allow me to talk to their first tier customer support team.

Gusto support not available. Gusto held all my money in their account and when I needed it the app wasn’t available, customer service was closed, I had no available options.. money was in their account but Gusto dropped the ball and I had to wait till they came back online to pay my tab, it sucked. Of course Gusto doesn’t care, and this review won’t do anything to them, just a warning, transfer everything you get in Gusto ASAP or you may not be able to access it when you need it most.

Love the Gusto app!. Mobile app is so much easier to use than the website. Way more UI friendly and convenient. Especially now that they’ve added time tracking, I can do everything from within.

Highly recommend for companies!. This app is not only easy to navigate, but it also has so many great features that many other apps don’t even have! It’s definitely seems more efficient compared to other app platforms👍🏼

Time Tracking!. I have recently downloaded this app and love the platform. It is easy to use, understand and the layout is fantastic. Gusto is a great company and allows for our company to time track. This is the ONE feature that is needed to make the app completely useful.

Not at all helpful. I wish the company I work for didn’t switch to this. Honestly not at all helpful. I called them because of fraud being suspected on my account and they didn’t help me at all. Literally was told you provided your card info to this site even though 7 unauthorized purchases were made in your name that’s something you’ll have to handle yourself. I can admit fault. They were not at all helpful not even with giving the merchants number. I’ll stay with my Cashapp and Wells Fargo....even PayPal is way better.

Terrible-my work use this app. I use this app for work and I dislike it, I prefer ADP but this people only use this app, always late on payment and changing pay days, if you don’t get paid before 5pm you’ll get paid the next day, it’s like when ever they want to send you the money. It’s slow, never on time for pay day. I wish they had a better system for this app. Now I am paying late my rent because of them. Don’t use this app for work at all.

Good feature set, speed could use a boost. Overall happy with the app, but I feel it’s a bit sluggish even on my new phone. I also wish it had widgets or even just options to jump right to the time clock with a long press on the app icon.

Update. Since the update a day ago a few of us at our company can log in but then it goes as the employer has to approve us again and no place to clock in !! Very annoyed never had a problem with it until it updated

Payment comes in after 4pm. Pros: Best customer service. Cons: I don’t get until after 4pm….it’s so frustrating. There’s an option to get paid 2 days early….but I would prefer to just have my money deposited into my account at midnight. I’ve been on gusto as an employee for 6months now and have been getting hit with interest fees on credit cards bc payments come in after noon. Very annoying.