Shopify Inbox App Reviews

VERSION
8.3.0
SCORE
4.7
TOTAL RATINGS
9,685
PRICE
Free

Shopify Inbox App Description & Overview

What is shopify inbox app? About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations


SHOP APP
Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com


Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

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App Name Shopify Inbox
Category Business
Published
Updated 12 February 2024, Monday
File Size 22.27 MB

Shopify Inbox Comments & Reviews 2024

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Functional. I like that the app is free and has some built in features like automated FAQs and integrations with Apple / FB / Shopify Chat. I don’t like that you’re only able to set an away message for your unavailable times and that the app doesn’t respect those times you set and notifies you “a customer needs a response or they may leave your store” when I’m trying to set some boundaries for work / life balance on my weekends. Ideally I wish there was a way that you could set those availability times to disable the chat option on your site. I understand the thought process that it’s a potentially lost lead, but having a chat feature display when the chat isn’t actually available is a worse customer experience. I sometimes go through the hassle of enabling and disabling the chat manually, but more often just finding myself leaving it disabled.

Quick and efficient way to answer customers. So far this app has been so convenient and has helped me complete sales. I wish there was a way for customers to send photos through the app though.

It’s pretty great!. It’s pretty great. I love the automated messages that are available, etc. since it’s only me responding. The only thing I’m having trouble with is that I noticed that if the same person reaches out twice, the second time they aren’t sent my hours and I just had an issue with that today. The first time they reached out was a month ago and this time they reached out at 4am and and obviously I was asleep, but the message about my hours didn’t send to them and they yelled at me.

Poor user experience. Limited images are available to be viewed. Why let customers upload images that I can’t view?! I can’t upload images to share with customers. Often, customers don’t receive my replies even when I reply immediately. Limited ability to organize conversations. Inability to assign a conversation to a customer rather than randomly generated id. Numerous other issues. Deleting app now. Nice in theory.

Great but needs away hours. The app works great especially for being free. I’m looking to switch from Intercom and save money however, you can’t set store chat hours which is a huge downside. Needing the chat to send a message after 5pm that says we will be back tomorrow as we get messages in the middle of the night. I would give 5 stars but the store chat availability is an issue that needs to be fixed. Sounds like a common issue amongst other reviewers so hopefully it’s added to an update soon.

Works pretty good. It functions pretty well. I find the “kit” feature annoying. Biggest issue with it is there is no option to have the customer at least enter there name before they can send s message. Makes it confusing when you get busy keeping them all straight. Would like an option to disable “kit” and most importantly, an option to require (or not) things like (customer full name, email, contact info etc...)

Works but….. It constantly shows a notification on the App even through the messages have been read, responded to and closed. I have to delete the app then reinstall to clear this. Another issue is not being able to clear or archive old messages only to move to closed.

No Images in Chat. I love the app, it works great. Sometimes there is a slight delay with receiving messages from the customer, but it’s nothing drastic. The only thing I hope to see is the ability to receive images from customers. One of the things we use the chat feature is for receiving discount codes. Customers need to be able to send in a screenshot as proof of giveaway completion. Unfortunately, we don’t receive images. We hope this feature is added in the future.

Not dynamic or user friendly. I don’t usually review apps but after having tried several apps for chat on my website I decided to use the Shopify built in app. I thought it would be better and instead it’s been worse than any other app I’ve used before. It’s a shame as it should’ve been a perfect solution. Now I have to try to find another one.

Awesomeness. Love how you can interact with the customers right through the app! Really allows a small team to make a great impact having conversations and making sales with multiple clients. The instant answers is also a great feature, really easy to use and create new ones. This app is a no brainer, 100% recommended!

Great overall, but needs availability schedule. I love this chat box. It is super easy to use. It stores all of a customers chap history. The notifications work great for me. I love how easy it is to link a product from you site into the chat. I’m honestly surprised it is a free option from Shopify. It is a great value add to my website This is a 5 star app EXCEPT, they need to install an availability schedule. The only way I can figure out how to do it currently is to manually switch it to “away”. First, it’s annoying this has to be done manually. And secondly, the customer still thinks your chat is active until they send you a message. This is a bad customer experience. The ability to schedule when the chat is active on the website would make this chat box perfect!

Unsure how this is helping. This app has the potential to convert shoppers into customers BUT what good is it if it sending my response as an email? It’s not real time chat. I’m also not getting notifications on my phone and I’m not in my laptop all day, that’s the point. My customers message winding up in the crappy messenger app is a downfall. I would rather have the ability of a chat to go to an actual phone number as a text message or creat an app that gives you a real-time notification that you can respond to from you app, not send an email

First Time Using Shopify Inbox. Hello! So last week I’ve have been informed by Shopify that they have came up with a new invention to help customers get all their questions answered as they are shopping in stores called Shopify Inbox. I’ve taken the time to download it just to see what all the hype is about and so far so good, i like it. . It gives me the options to add my own Most Commonly Asked Questions that customers would typically ask when it came down to it . The other thing I like is when it keeps track of all the conversations from each customer to pick up where they last left off. . Another great feature i thought was interesting is when they have space for the store owner to write down notes that other staff members can’t see unless they have permission. . Lastly the customization was my favorite part of the app I had the option to choose Let’s Chat or the typical message button I’m still learning the app since I haven’t had it very long so more updates on the way!

Okay, still needs work. Customers use this quite a bit, so that’s both a plus and a challenge. However, notifications seem sporadic, so I often miss messages. Supposedly you can set a message to auto-respond to customers , but when I try to do that on iPhone, I get an error saying I must pick a time zone from the picker below. There is NO place in the app to do that, and clicking okay to close the error results on losing the entire message I had set up. It ought to pull a time zone right from our site….. And, since you can’t actually choose away hours (big issue) it really doesn’t need a time zone anyway.

email integration.. realizing this is chat app, It doesn’t seem to make sense that an email sent from the email attached to contact us on the website wouldn’t 1. get a notification of receipt and 2. they aren’t logged in the customer’s profile. maybe it shouldn’t be called inbox but rather chat.

Great app. To the developers, when you archive messages, they reappear. There’s several glitches similar to this. The app does a great job allowing you to search your store for products and allowing it to have canned responses. I would like improvement to the AI functions where it doesn’t require an order number if you can look up the customers first and last name, or their email address, or their phone number. This would help when they are looking for a tracking Information, so a live agent does not have to get involved. It would also be great if you can add some other intuitive AI features that would suggest resolutions for the customer.

Lost all Saved Replies and Can’t recreate them. Very disappointed in this version, we seem to have lost access to all our saved replies (without any notice) and have no way of re-creating them nor is the app allowing us to do so. The few that we have been able to recover, keep saying that keyword already exists, but they are not available in the latest version. Please fix ASAP! We rely on saved replies greatly to provide a lot of info without having to spend the time writing them again and again each time.

Attracts total garbage. If you really want to turn your business into a waking nightmare- integrate this app into your store. You’ll find that the only people who try to contact you via this are total sociopaths or just pranksters. You may even get the occasional stalker. It is completely and absolutely unnecessary unless you’ve designed a site so bad that it needs instant feedback from a debugger who can message you instantly which, again, pointless. Post your email address visibly on your page so that people can reach you that way. Otherwise you are only adding something that will irritate you and not lead to any kind of sale 9/10 times. Not worth it at all.

No customization. It’s drives me nuts that I can’t set my availability hours. I’m getting chat requests when I’m in bed at 1 am because my store shows I’m online and available to chat. I reach out to customer service and they confirmed there is no way to set hours. What? On top of that, I don’t always get a notification when someone chats. I opened the app today to see a message that was 4 hours old. It would be nice to set hours and let people submit their question for a later reply. Also, it would be nice to have a text sent to me when I have a chat request, and even that I could just reply to that request via text (using a masked number). This is all standard functionality that was included in most apps when I was using woocommerce. I will upgrade my review when some changes are made.

New integration is losing my company money. I absolutely appreciate the app being free. But!!!! the whole point when it was Ping was for a customer to be able to reach you in real-time if they had a question by clicking the ‘Chat With Us Button’. The speed of being able to reply to a customer while they were in the store was invaluable and converted to sales. This new Shopify Inbox….absolutely no notification. I’ve had to add a Quick Reply message to compensate that says we are helping other customers and we will answer their question as soon as we can because we are not being notified. The Ping was amazing because even if I was sleep that distinctive sound would alert me a customer had a question and I could respond before they left the store with items still in their cart. Lastly when I tested the Inbox the delay from me acting as a customer and sending a question was an intensive amount of time. I know change and bugs need to be worked out. But I would literally PAY to have PING. The inbox leaves a lot to be desired. The premise was that this was to make it easier to manage customer conversations but if we are not receiving notification that a customer needs assistance in real time this is actually doing more harm.

Love it but it’s not consistent. Love this option for my customers inquiring about our hair care but it signs us out constantly and completely freezes at the most random times. Being able to catch a customer while on my website is vital in closing the sell so I definitely appreciate this app and all of the features.

Great idea but...... This app is randomly intercepting messages from FB from other devices and then crashes every single time I try to access the messages! So they are lost in cyberspace and my customers think I am ignoring them. Not good! UPDATE: This app is significantly improved since I posted this review and I am really enjoying the functionality. Thank you!!

This app is just so scammers can message you. This is so ridiculous, dozens of messages of “hey” when you already know it’s a scam because the same name did it 4 times already, block conversation, it comes back because this app lets them. “Why don’t you want my service” dozens of times . And also CREATES THEM, I go to my store and there is no visitors, and the email sign up says created from inbox, I am completely disappointed Shopify would annoy or allow completely false people to sell completely false advertising to store owners. Block means block. This is absolutely 🚮🗑️

Great concept. I love the concept of this app but I don’t receive notifications. I’d love the ability to archive old messages in bulk. If you use live selling on Facebook, it picks up every message. I have over 2000 messages that need archived and the only way to do it right now is one by one. As a business owner, there is no time for that.

Basic but works. Extremely basic chat app with no other functionality. The notification sound is very quiet. Would be nice to be able to change that like with others. It shows you the product name the customer is looking at but that’s not really enough. It needs a clickable link to the product and to include the product SKU. Other website chat apps have more advanced features, like the ability to see a list of visitors on your site in real time, their location and cart. Would be nice to have that live visitor view on this app.

Has shortcomings.. It would be great if it had a feature where notifications don’t show up on the devices for messages sent outside of available hours. It could be optional. The point of available hours is not to be bothered outside of them. Also, Facebook Messenger integration doesn’t work very well. I have tried several conversations and none of the messages I sent were actually delivered. I could receive messages from FBM, not send them.

Constantly Shows 1 Notification. I have opened everything in the app and to no avail that notification on the app shows I have ONE something not read/complete. And since it is in the folder with my other selling apps I’m not sure if it’s a new message, sale, or what!! I have closed the one chat in my app and still nothing. It’s quite annoying especially if I rely on the apps to alert me - sometimes I’ll miss a ping sound but I won’t miss the number notification. Make it stop!!!! 😣

Great app but ideas for dev team to improve. Hey- first, this a great value to your SMB customers. Chat is working to drive more conversions for our store. Suggestions- 1. Ability to only get push notifications for customer chat, I get 1-2 notifications a day from Kit with no ability to turn them off. 2. Web interface, would be great if this was offered on web and not just mobile to improve productivity and response times. 3. Chat as revenue source is not yet in reporting and I think you should add it. 4. Offline hours should either have the chat disappear or give better chat bot prompts, such as hey we are offline, what is your name, what is your email and what is your question to figure out the issue. Thanks for listening to the feedback.

Love Letter To My Soul!. When I received my order from Minding My Glow, I was so excited that I forgot to do an unboxing video 😂. When I opened my boxes, I felt like it was a love letter to my soul! Every scent awakened a sense that I may have forgotten. The products drew me into myself, and I can be and do exactly what this brand says, ”Minding My Glow”. It’s a whole vibe! ❤️

Keeps crashing after latest update? Normally good. For the past day and a half (since March 19) every time I open the app it immediately crashes — I’ve tried closing the app many times and restarted my phone but it hasn’t helped. If a customer sends a message I can’t reply to them because the app won’t even let me get to the full message. Hope this gets fixed soon! I’ve never had this issue with the app before.

App crashes often. Although I like the idea of this app it does crash most of the time I use it. Usually right when I press send. I also wish I could upload pictures to respond to a customer with.

A good start... I’ve had my saved replies removed/deleted twice now.... why? I would like the customer to fill out who they are and possibly see if they've ordered before, if they have abondoned cart, etc so you know who you are talking to. Right now it's just a generic ID being assigned to each person and I find that most conversations because of this are very unnecessary. When I fill in my info on a chat box it's because I need something or help. I find because it's so easy to enter anything, useless time is spent responding to people who don't respond back.

Desperately needs a search function. I enjoyed this free app especially when I was able to text our customers offline messages instead of emailing them. But my biggest complaint is that it lacks a search function - and it’s very hard to find old chats with past customers. Please add this feature!

Product Image Upload. Thanks Shopify for making my business easier by allowing me to upload images of product ingredients or related information when requested by customers. You are awesome! Thank you.

Slow notifications. Notifications seem to be clumsy and slow, the inability to send pictures/videos from the me to clients is also super annoying. Not being able to have at least a first name for a person you’re chatting with for the sake of “privacy” is absolutely stupid.. I just find myself continuously annoyed with this app and am thinking about going back to Podium for the better more rounded experience.. even though it cost $400 a month..

Shopify Inbox. Once I figured out how to pay attention to this, I found it helpful. Customers now a days prefer to type rather than call so it gives people quick answers. Also, I appreciate being able to list a few typical big picture questions and answers, that they wouldn’t necessarily see on my site.

Convenient. This app has been one of the most convenient ways for us to communicate with our customers. Sometimes our other social media apps get to inundated with notifications and it’s hard to keep up with. With Shopify Inbox you know you that every notification is a customer wanting to get in touch.

Pretty good except for integration. This is a perfectly adequate messaging app with all the standard features and a nice interface. However, when it comes to integrations it leaves MUCH to be desired. The notifications will not go away, badges stay on the app icon, and if you're already communicating with customers via social media it does nothing but cause extra hassle. Download the app, but if you value your time don't integrate it with ANYTHING

LIMITED. I love the integrated features with Shopify like being able to seamlessly share product links, invoices and discount links...but the limitations with capturing the customer's information before starting the chat is annoying and actually counterproductive. If i dont know who i am speaking to or how to reach them if I missed their chat request then I have no way of following up with that potential customer. Very bad, and because of that reason alone I'm switching to the "Pure Chat" app until Shopify fixes these annoying limitations.

Love it! Wish they could integrate WhatsApp Business. I love Ping and how well it works with Facebook Messenger and Apple iMessage. However would be awesome if WhatsApp Business could be integrated as well easily, to allow the largest chat platform in the world to work with it. I have WhatsApp for business and it’s really great. Keep the updates coming...

Great Tool, Couple Annoying Things. Ping is a game changer for being able to help our customers immediately and effectively! It’s wonderful to have a tool that makes that communication possible. There are two annoying things: 1) there is a constant “new/unread” message prompting you to begin advertising with Kit. Imagine an ad that never leaves your inbox—especially if you don’t require the services it’s offering. Annoying. 2) The other has probably been laid out a thousand times, but there’s no desktop application for Ping. So you can look forward to running all your online chats from your phone. Not really the way we like to spend our days! Nor is it very scalable — even with setting up shortcuts.

Had I known!. If I could give 10 stars I would! only since putting the app on my phone! Prior to putting it on my phone I would’ve given it a one star, or even a .5 star! I wish I would’ve known that there was a Phone app … my customers did not get good timely service last year. Now since having the app on my phone , where I can do text talk … I can stay in touch with my customers, while being away from my computer, (so I can actually get work done ) yep, it has made all the difference in the world! GetThe phone app!

Great concept, poor execution. Ping is a great concept for small business owners to be able to provide live customer service via chat, but the app itself is clunky. When you’re having a chat with a customer, in Ping it gets broken out to different chat records (8+), so you don’t have the whole chat thread in one chat record. How was it built this poorly to function like this? Search is completely useless. So if you’ve chatted with a customer a few weeks ago, and you want to find that chat to look at the history, it’s impossible. All searches always come up empty. The welcome and away messages are nice, but they appear EVERY TIME a customer sends a message in a thread. So on the rare occasion that the chat is contained in a single thread, the welcome and away messages should only show once, after the first customer message. No desktop or web app? Luckily I use a keyboard with my iPad, otherwise I would have deleted it s a long time ago. Of course it’s nice to be able to respond to customers on your phone, if you’re away from your home office, but it shouldn’t be the only way to use if. Shopify is a phenomenal platform with excellent customer service. This app feels like it was thrown together as an afterthought.

Game changer. I have been able to stay close to my customers now more than every bc of this app, I love how it has my products synced so I can recommend products just in case the one they where looking for is no longer available or anything that may come up

very convenient for your shop!. Ever since we added this app to our shop, we have been getting more orders from customers who have questions about our products and they wish to get a response quicker. Ever since then most conversations have converted into sales!

When you get it set up it is awesome. I love the chat and my customers do also. When you set up your products in the chat channel you can send over recommendations 3 at a time all they have to do is click and go but the chat follows them so you can close the sale. I used to use LiveChat and this is 100% better for me as a single store owner on Shopify.

Does what it’s supposed to but…. It gives me ghost notifications. I have went through everything I can think of, including every conversation of the thousands we have since starting this last year, and I still have a notification for an unread chat. It is very very annoying. It also needs to communicate better with the web version. I shouldn’t need to mark as complete on every conversation on every device that is used.

Needs improvement. As the founder of the company and only Admin of the company Shopify store, Ping should allow the user of the company iPhone to chat with customers on it. Instead, it gives the message “You need permission to chat with customers” when a customer asks a question through Ping. There is no clear path for the Administrator to use to correct this. Not happy. This was not a problem prior to the recent Shopify Ping update. Fix this.

Uninstalling. The customer chat feature leaves much to be desired. There is a lag between when a customer sends a message and when you receive it. Often times, the customer seems to have closed out of the chat even when I reply instantly. It would be great to know whether the customer read and received the message or if I am just typing into an abyss. The Kit marketing feature is kind of lame. It doesn’t result in any sales for me and it is always suggesting to market products that “are popular this week” when they’re not actually popular products. It’s all counterproductive and I’ve spent a couple hundred dollars on advertising and have only lost money.

Amazing feature, but I get a ton of spam. This app is great when customers have questions and I LOVE that I can see if they have open carts. However….lately I’ve been getting nothing but spam in the middle of the night waking me up. Sometimes multiple chats over and over again at 3am. I’ve edited my store hours, but wish I could close the chat for anyone outside of the US/Canada. I know all those chats coming in the middle of the night are from overseas scammers and it’s bothering me so much I’m considering just turning the whole thing off…which I hate to do since I have closed sales with the chat feature and do really love it (in the daytime!) I hope the shopify chat developers would consider adding a location filter to the chat. 🙏🏻

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All I receive is spam. Since installing, all I have received is spam in my inbox.

Not fond of messages. I find that each reply from myself or a customer is showing in Ping as a separate message. This disjointed feature makes it very hard to communicate with potential customers successfully. Otherwise Ping might be good. Until this part is fixed, I can’t say that it is good.

Fantastic!. This is a very helpful app, and I find it really great to use!! The only improvement I think it may need is when a client makes contact, I can’t anywhere in the app copy their email address so that I can reply easily to them w no typos! Thank you

Good but needs ability to send images and files. You can only send text messages to your customers it would be good if you could send images and files as well using the chat option

GKarts Oz. So far this App has been fantastic

LonelyChild Review. Amazing quality clothes and fast affordable shipping I recommend buying from them as I can definitely vouch that they are valid.

Fantastic product. This is a great way for us to give greater customer service to our clients. Would fully recommend.

Spam. TO many spam emails , to many annoying people trying to sell services

Good Overall. Overall a helpful add-on for Shopify stores but agree with others that the ability to send images directly from the iOS device should be a priority. Also, whilst I appreciate this is a device app, it would be helpful if you could also reply at the desktop level.

Awesome app. Would be awesome if you could add the function to have multiple stores off the one app, other than that amazing app would definitely recommend!

A Read Button. This is a great app however I never know if the person has received my response so a read sign or tick to show they have would be very helpful. Also the option for them to go back and add to the message at a later date would also help. I have people message a few times the same question as I think it must drop out. And if they send a message and I respond later they have already lost the connection and never receive my response. Otherwise has been great!

Unreliable at a stretch. This app is pretty flaky! It crashes often, it seems like live chats end or get lost resulting in poor customer service on the fly to ultimately get the sales over the line. It’s handy to have on your mobile device, but would also be better to access this app/plugin from a desktop to help with quicker custom replies. I’m rating this app poorly for 2 stars based on it needs much improvement.

Needs refining. Doesn’t link up very easily a bit glitchy with inventory available and email replies, not sure if I'm doing something wrong but i feel it should link up if your logged into the same account. Other than that it’s a good way to chat to customers it just needs refining

Not user friendly for people without a PhD in IT. Should be much easier to turn off and change settings

Good app. It is a very good app if you are selling something online!

Really helpful. The app is super simple and really makes your life easy as you can reply to store messages whenever and wherever you are.

privacy issue. sends home address to every spammer and you can't change it. when u reply it emails them with your address. If you are based in physical business that would be ok but i am a web store and had to turn this off so it wouldn't do that. Support told me you can't turn that off

I so wanted this app to be good. I want sirens going off when I have a customer wanting to chat. It doesn’t appear I can change the notification settings

Can’t send photos. Really annoying app. Can’t send photos. Repetitive messages.

It’s great!. I highly recommend this app! It’s a really great way for customers to reach out while they’re on the website , you can download the shopify inbox app as well and it keeps all the queries in one place. You can close queries and view them later if needed.

Not good. Having to log in every time, app has 1 notification tag and I can’t get rid of it

Too many unsolicited emails. I receive message after message after message from marketers, some transparent but most are annoying and time wasting and rude. Apparently shopify advises the marketers of new store openings.

Kicks me out constantly. What a joke of an app this is. Don’t waste your time time

Disappointed. Why would you have changed this feature it was excellent!!

Not reliable. Too many customers weren’t getting their replies. Tested between my laptop and phone and found when I’d sent replies from my brand, they didn’t appear in the customer chat window on my phone. Better to have no chat than one that leaves customers thinking you’re ignoring them. When it did work it was handy to be able to send links to products easily. Please improve this.

Can’t Login to Multiple Stores?. Great app however the only issue I have is not being able to login to multiple stores. Hoping this feature is added soon!

Good, but multi shopify support needed. Good app, but can’t use with multiple shopify stores :(

Cant search conversations or customers. Annoying that you can’t search previous conversations or customer Cant block junk, Hard to tell which channel it comes from

We need a block button and report to the police option. This app needs a block button for customer not a filter actually block button

Annoying. This is annoying...getting the same messages from messenger, pages messenger, then Ping. Useless

Excellent. Easy to use, efficient and quick.

Why build something like this just for Apple?. Great concept, but not great for multi-platform teams. Fanboy product management.

7 day window then message closed. Terrible can not contact my customer after a 7 day window it closes and customer can not receive my messages this has been a horrible experience for my business

Amazing. Testing the app with the website, so far works amazing

Non stop spam. I installed this on my new site not long ago and all I get through it is non stop spam from shopify marketing “experts” located in Nigeria and the USA. Close to 100 of them today alone. I’m searching for a solution and seems to be very common. My only option might be to delete it. So frustrating that shopify inbox is aware but does nothing.

Shopify inbox. I find Shopify inbox very handy to be able to communicate with my customers

Notification sound no longer works. When someone clicks to chat, the mobile app does not ping or notify. Just an email. I have tested this with all different setting and still not working. Bring back ping

Shopify inbox. It’s great! All communication channels in one place just makes life easy! Only way to go. 👍

Cannot set away message. I can’t set an away message as it says I need to pick a time from the screen below. But there’s nothing there, the screen is blank. So my only option is to discard my changes to exit the screen in the app.

Scam. Full of Nigerian people trying to scam you and send you the same exact messages 100 times a day

Shopify Messenger App. I’m disappointed with the chat facility.. every time it updates I have to sign in and are left with a blank screen. I have to delete the app and reinstall it everytime to access the messages. I’ve also tried contacting Shopify via chat and email and both systems fail to allow me to send either a chat or email. I’m now trying to delete the chat facility off my store .. wish me luck

Lots of scammers. Most of the messages are from scammers. It would be great if this could be filtered out somehow or people trying to sell other services unrelated are blocked

Great but needs improvement. Great system and will be good when it’s fine tuned a little more. Seems to work well although it is extremely frustrating to get notifications of when someone visits back to the store and doesn’t actually message or need any help. It’s great to see a users history of visits but we don’t need to be notified every second someone returns. Otherwise I’m sorting through outstanding unread message notifications to find there is actually no messages to reply to, just tonnes of alerts of customers leaving and returning to the store. Makes no sense why we need alerts for this.

Missing function. Since installing the message service, I am continually sent spam, and there is not function to block these messages. Frustrating

Spam. Nice tool but getting so much spam. Would be nice to block all overseas ip addresses so at least I just have to deal with local spammers.

Great help. This is a great app it helps me run email campaigns and promote products. Not to mention does a better job at msgs that come from my fb page than the pages app.

Great to increase conversion. This has already helped improve our conversion rate. Being able to answers objections or questions on real time makes a huge difference.

Not finished.. A chat app that integrates all the channels is needed, and this is part of the way there. It doesn’t import chat images from Facebook or IG messages which makes it basically unusable for our business

Does not work properly. Messaging service inconsistently works

I like the idea of the app. I love having the app for my shop, but need more notification options. I’d like to only get notifications from my store only

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Don’t always receive the notifications. Love that shopify has added this feature. However, we don’t always receive the notifications.

Chatting with customers. Please allow customers to leave a message and the merchant to reply when they are available. This will allow the customers to find the answer when they come back online! Otherwise, “customer left and can no longer receive your message” is not productive!

Local Delivery. Sonya was very helpful in answering all my questions and her delivery to my door in just one day was a refreshing change to ordering online.

Dehors Meta. Plus de Messenger, merci Shopify !

So many scammers. So much scam accounts always messaging

Glitchy. This app is a hit and miss. So many glitches and the web based app is not any better.

No notifications. Am missing all customer messages because notifications don’t work

Not notifying of new messages. Update causing problems with iOS. Doesn’t give phone notifications so we are missing responding to customers. Had to disable until fixed. Update: tried enabling it again. Does not load now. Need to send yourself a test message to make it work at all. All previous messages and the FAQs quick responses we set up are gone.

Crashes all the time, slow interface. When many messages, app is unusable. Difficult to serve many clients. No way to setup multi-users to answer clients. Can’t send a client chat log automatically by email and crashes everyday minimum 3-5 times. Other features are nice but too many issues.

Nice application really useful. I love this app it make getting in touch with customers really easy !

Best way to communicate with clients. This is the best way to immediately communicate with your clients 👍

Doesn’t work. I thought this was working just fine until this morning when dozens of missed messages going back months all of a sudden showed up in my inbox. All these potential customers now think I’ve ignored them. I have this on my phone, iPad and desktop and get notifications regularly so I had no idea it wasn’t working properly. For the app to be sending me about 10% of messages and then the other 90% all at once long after the customers have left them is completely unacceptable.

Missing other ringtones. I wish it would have more ringtones, I keep missing messages because the current ringtone is not loud enough :(

No spam control. Needs help with spam control and a way to actually delete conversations instead of marking them “inactive.”

Very happy with this app. Shopify app has great features, for quick chats.. Also nice to have your requests and replies sent to email.

Spam Magnet. Love the idea, don’t love being bombarded by spam offering marketing help. Most is from other countries and scams.

Keep getting the same message. I had a convo with a customer now Chat keeps sending me the same Message every hour from her. I can’t figure out how to stop it. I’ve deleted the convo and deleted the app nothing works

Ping is too quiet. When a customer pings me the sound should be a siren not a literal “ping” sound, I need to hear it loud and clear so I can give my customers speedy service! Please let me change the sound and make it loud!

Need ability to view file uploads. Great app just need to be able to view files like photos when customers upload them.

Weak offering. Free and integrating.. Lol terrible. Use it but I hate it. Only good thing is the notification works. Other apps don’t have fast enough notifications.

Needs multi store support. Amazing app if you only have 1 store. I run 2. (Both off the same email) The only way to switch between stores is to log out and log back in with the other one - (unless I’m missing something)

Doesn’t work if you have multiple stores. And closed conversations by one team don’t close them for another user. It’s always indicating that I have an unread message no matter what. Despite these glitches, I prefer having it on my site than not, so it’s a great feature but expect glitches

Dont add this to your shop. Since i added this app a recieve « marketing advices » 10 times a day, sometimes receiving multiple notifications at 3 AM. Its a pain.

I amoii📝. I am here

Too much soliciting. Since using our Shopify store we get at least ten solicitations. People wanting to sell us their marketing schemes to help us with our online presence. It’s frustrating. We have to answer all chats in case they are actually our customers reaching out to us. Out of ten chats only one or two are our customers the rest are trying to sell us their marketing skills. We pay for Shopify we didn’t realize that we would have to deal with solicitors daily and how much of our time is wasted on them.

Problème de fiabilité de réception des messages. Je peux recevoir des messages des usages après des jours. Parfois même jamais. D’autres fois les messages viennent mais aucune alerte. Ce n’est que lorsque j’ouvre l’application pour répondre à un autre message reçu que je constate d’autres messages.

Doesn’t allow to switch stores. I have multiple stores in Shopify and this app doesn’t allow to switch stores which doesn’t make sense since you can do this pretty easily on the Shopify app. Also you only receive messages from the store you are logged in so even if you have another store under the same account you will not get any notifications. You have to log out and log in into the other store which is a pretty annoying process.

Can’t switch between inboxes. You can monitor only one inbox in the iOS inbox app. difficult to monitor several stores in the app. You have login and logout each time. Even in the web browser it’s not conviniént. Besides that it does a very good job.

Chat availability. Good app but lacks the feature in order to set “store hours”. This means you will get notifications 24 hours a day, 7 days a week if you have notifications turned on.

Work amazing. This app will give auto order information if customer gives email. Works on many platforms. Work so great, just don't notice the messages some times right away

Wow. What a helpful tool

Inbox messages. I’m still pretty new at this, but so far it’s pretty neat. Still learning the app. Different user log-in etc. still a 5 ⭐️ love it!

Does not work properly. Ever since Ping became Shopify Inbox, we’ve had so many complaints from customers. 1 - We don’t always get a notification when I customer messages us. It’s hit or miss. Sometimes we open the app only to see we had a message awaiting response from the previous day. Terrible 2 - Whether a customer “sees” our response is hit or miss. At times we report, but the customer can’t see our response, it appears delivered on our side but the customer doesn’t see anything. Sometimes we get multiple “hello”’s or the same questions again and again because customer feel they’re being ignored. And the integration into the stores dashboard? Has yet to work/launch at all. Terrible…just terrible. Ping worked fine, how did you manage to eff up the upgrade so badly…

Malade. Fonctionne super bien. Par contre, ce serait bien d'avoir l'option d'envoyer des produits à nos employés dans la conversation d'employé! Mais, sinon, rien à dire de négatif!

Need desktop app as well. Having this mobile is nice. But for speed of typing having a web or desktop app would be really nice.

Needs a search function. So that I can go back and find old messages. A temporary mute button would be nice too, with a different automated message

Shopify inbox. Love this it saves time

Must have. Great app and I notice when I have messages.

Multiple stores. We works great but you can only use it for one store at a time. Adding the ability to use this on multiple storefronts would be very helpful.

New apps. Wow, justement ce que je cherchais. Fonctionne aussi avec Kit. Merci au développeur.

# of Stores. Why does it only allow you to open the inbox for one store? Please add multistore inbox access to this app asap!! Releasing it without that feature seems premature.

Difficult with multiple stores. Great idea and app except this is a real pain to work with when you manage more than 1 store. Unlike Shopify general store management app which easily lets you switch between stores this one requires several much more annoying and often difficult steps to title between store chats…

Shopify Inbox. Why can’t we just have open ! closed ! delete !!

Director. Great so far

Awful. Worst app ever all you get is harassed

Great start, but.... ***UPDATED REVIEW AGAIN*** STILL glitchy. Shows notification badge, but I can’t find the message that’s supposedly going unanswered. Sometimes I can respond to messages, sometimes I can’t. Photos may or may not show… definitely not a one stop handle it all platform. Becoming less impressed as time goes on. **Updated Review** Still glitchy. Still very laggy - messages often are delivered about 1/2 hr behind, so not cool when customers are trying to get in touch. I may as well stick with Pages. Sometimes the functions work, sometimes not. Still no ability to send photos, (very important with my business), so I have to keep switching between Ping and Messenger, which kind of defeats the purpose. I really like the ability to link to products, and create draft orders... Hoping for some updates and fixes, as I really want this to work for me. As it is right now, it’s not very helpful and is kind of redundant 🙂

Shopify does it again!. I adore this app. How handy!!!!!! Now I can get my messages to my phone and respond ASAP and improve my conversions. Happy camper!

Very good. Excellent!!! Thank you

Needs A LOT of improvements!. This feedback is so important, please listen to your customers. I saw this also asked in the forum for at least a year now and no change. We have multiple stores under the same login, and there’s no way to switch between stores unless I log out then log back in this makes it a hard option to use Shopify Inbox as a solution for chat.

Perfect app. Nice app

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Need Search Funsction. The app is easy to use but there is no search function to assist you in looking up past conversation with customers. It is extremely hard to look up old conversations and currently must be manually located. Hopefully that can add this key feature.

Works but….. It constantly shows a notification on the App even through the messages have been read, responded to and closed. I have to delete the app then reinstall to clear this. Another issue is not being able to clear or archive old messages only to move to closed.

Lacking multi-store supoort. Definitely convenient to have this as a stand alone app but when managing multi stores the only way to access this is to sign out and into your other site, which also signs you out of ALL other shopify apps as well. Really a pain. Multi-store support would be great.

Complete breakdown after switch from ping to inbox. Back when it was Shopify ping, flawless experience. But now that they switched to inbox, none of my integrations work anymore. Not apple chat, Shopify chat (which is supposed to be native to the app so it should be seamless), as well as apple chat which used to be the main front runner utilized by my customers. After the switch, it’s gone to completely useless and support is so difficult to contact.

No banner change. There is a default “leave a number and we’ll text you back as soon as we are available (an email works too). This is not necessary and will only confuse the potential customer because the whole idea is that they are now on a chat where they don’t have to give more customer info. This app will be great of you can customize or eliminate that banner. But right now it’s just a decent option(not great)

Not enough appearance customization. It would be great if I could use my own name. Add an avatar photo so its a bit more personal. And some thing says “ usually response within 1 hour” something not too basic.

Poor user experience. Limited images are available to be viewed. Why let customers upload images that I can’t view?! I can’t upload images to share with customers. Often, customers don’t receive my replies even when I reply immediately. Limited ability to organize conversations. Inability to assign a conversation to a customer rather than randomly generated id. Numerous other issues. Deleting app now. Nice in theory.

It doesn’t warn me quick enough and I lose people as it doesn’t pop up on my phone fast!. It needs to warn me instantly there’s someone. Not in the app, as an alert

Logging in. I love this app, just wish we could stay logged in and switch between stores instead of having to sign out and then completely sign back in. It’s time consuming doing that whereas just switching accounts would be very efficient.

Need better spam filters. I am constantly getting spam from solicitors. Please fix this. And then when I block them, my inbox shows as empty, but there is still a notification bubble that I can’t get rid of. Very annoying.

Works but needs to support multiple stores. This is a good entry level chat app for Shopify, but many of us run multiple stores and this only allows us to be logged into one. It needs an easy way to either switch between stores or combine all messages into one inbox. 5-stars for single store is 3-stars for multi-store use.

Doesn’t notify you of an active chat. Learning to love the app, it doesn’t allow you to send pictures through the messages which would be great for sales flyer

Poor execution. Enabling a chat function on the Shopify store is a great idea but the fact that messages are not searchable or trackable makes it highly inconvenient. Furthermore, the automated features in the app create a frustrating experience for the customer and the store owner. Significant attention to this feature could make it great and hopefully Shopify will do so one day.

Add Conversations directly to Timeline. We use this frequently to help customers and IF inbox users are already customers it would be Fantastic if conversations could be automated to be on customers Timeline!! Then we wouldn’t have to copy & paste the conversation ourselves:) Thank you! Montana Ranch and Cattle

Let me get rid of Kit. This app works well enough, except it is constantly shoving Kit down our throats. I have zero desire to use Kit and never will, but there is no way to get rid of it. Recently it has been forcing me to try and set up Kit every time I launch the app, which then fails, and eventually bounces me back to the inbox which is where I wanted to be in the first place. Shopify, I'm sure you spent a lot of money developing Kit, but it's useless to me and I want it to be gone, *please*.

Excellent tool!. I love this messaging app. Being able to engage with a customer on my Shopify page from my phone in real time has been a huge benefit for our customer service.

Add a delete button. This is a great app to have, but I strongly dislike and disagree with the fact that there isn’t a delete button and that what earned one star unfortunately. It really is my only compliant but it’s a huge point. I had a customer send me cc info via facebook messenger/Shopify inbox. I could delete the conversation in messenger but not the inbox. That is a pretty huge flaw you guys have there.

Notifications broken.. Notification are frequently broken. Badges fail to clear even after all items addressed. Very annoying glitch since the main reason for the app is to get notified of new inquiries. Instead, badges always reflect unread chats so the only way to find new messages is to constantly check.

Amazing. The ease to see customers email, order number and products in cart or returning customers all in one place is unbelievably convenient

Very confusing. Have you folks done any webinars to explain how this works? I do t understand the integration with Apple chat. Don’t understand the automated messages. I change them and then what I wrote is not what customer sees. Don’t understand the automated prompts either like why does it prompt “what’s my order status?” I need help. Trying to make this work but might have to go back to pure chat...

Stinks. I’ve struggled with this thing for YEARS... between Kit & Ping & alllll the other programs I’m having to juggle with Shopify, I’m about at my limit. Kit/Ping has NEVER been reliable or correct with the analytics or making progress. Just made me spend an ungodly amount over the last few years. It’s sickening to look at the reports. Probably why they’re retiring the thing, thank God. After swindling so much $$ out of us! Good riddance PING-PONG! You will not be missed!

No Sounds To Alert of Message!. This app is great...if I’m currently looking at my phone. There’s no sound and the notification that someone has messaged me disappears quickly. You have to respond to the customer in the few minutes they are on your website. If you miss it, you lose the sale.

Works great. But double the messages. Love the quick notifications for messages from my shoppers! But it is sending me the messages two different ways. But getting the messages is important.

Great when it works, from time to time just stops working. Frustrating when trying to check messages and the site shows an “opps something went wrong” Please update it and make it smoother when updates happens Thanks

Customers. I think if you add an option that i can find the customers that i have already and send an email if don't are suscribe at my page going to be awesome .

Customers not receiving my response. I tested this after receiving emails saying they were not receiving any response from me. When I in fact did respond. I had tested this with my husband and a few friends and they both said the same thing. Even after waiting a few minutes they still never got anything. This is causing me to lose customers/sales. I reached out to Shopify and they said it’s an app problem. Please fix this.

Arabic messages cut-off. Messages written in Arabic are always cut off after several characters. What’s weird is that when the notification pops up in the iOS lock screen, the arabic message can be seen fully. When you open the app however, all arabic messages are truncated after several characters.

Thank you. Still learning the app. Getting the hang of it. Not as good with cpu like in the past but I’m learning. Thanks for the advice. I’m also receiving messages from people, they ask to see if I need assistance then they disappear just like with their conversations??????

Love but.... I really do love the app. It makes emails and promotions so much easier. The only thing I don’t like. Is when ping suggests an action. They say “our store” lol I know it’s a bit trivial but I worked too hard to have an app try to take some kind of ownership.

Love it but i want to know how to view pictures that customers sent. I want to how to view a image customer sent me. I only see customer upload an image and I'm unable to see it.. Please tell me how to fix this problem

Great way to communicate with customers on the website. I would recommend this app to anyone with a Shopify store, it’s a great way to communicate directly with customer service representatives in your business directly.

Customers never receive our responses. Customer reaches out via live chat. We respond within seconds. Customer doesn’t receive response. We’ve been testing it this last week and are receiving the same issue. Our responses are not reaching the customers. However, if we send a response three times, the third time the message appears to go through disabled the app for now.

I love Shopify Inbox. Finally got a chance to use them for the first time and I have to admit, i didn’t know how it works until I’ve seen you have to sign up in order to have a real conversation. I’m cool with that! I love this app

Nitpicking. Why is the automatic message “leave a number and we’ll text you back” if it’s a messaging app? Please allow us to change that. The app is an amazing addition to my website but there is a message telling my customers to leave a number or email. I already have an email subscribing system and I’d rather not ask for their number if it’s not needed

WOW. This makes it SO much easier to communicate with your customers immediately. Shopify inbox is a game changer for customer service and is a must have if you don’t already have it. Highly recommend

Amazing!!. After using this app our company was able to make direct contact with our customers. This enable us to increase sales and make positive changes to our site!

TERRIBLE. I had no notifications that I was getting messages. I was using ping which was great but i didn’t know that i would no longer get notifications that my customers were asking questions. I had 350+ messages on there that were never answered and it has effected by business and has made my customers frustrated and angry. My sales have gone down by 70%.

Request permission with new update. App has a few bugs, I get double alerts for every message a customer sends (been going on for about 3 months now). And with latest update today it says I don’t have permission to view the messages and to request it from the owner. I am the owner (web version is working fine for now). Tried to log out and log back in, deleted and reinstalled and issue still stands.

App crashes often. Although I like the idea of this app it does crash most of the time I use it. Usually right when I press send. I also wish I could upload pictures to respond to a customer with.

Good and bad. My ping deletes most of my saved replies and I can’t fix. There is no customer service or reset and kit moves slow when you are mad inputting data so it won’t let me put on fb. There are just as many good features but I am making this post cause it surely effects my business

Great free app! BUT. I would give it 5 stars but I keep having to delete the app and reload it to remove this pesky red dot- it keeps saying I have a notification but everything is read, closed etc. I am one of those people who hates the red dots and this glitch makes it really difficult to stay on top of my tasks!

I love the inbox. Having a dedicated inbox is fabulous, getting a push notification, and having short message that are standard already to go!

Can’t switch between shops ?. Good enough but 1. Can’t switch between shops, have to logout each time .. 2. also can’t localize the instant messages ? 3. Not able to connect instagram , though I was able to connect fb messenger

Desperately needs a search function. I enjoyed this free app especially when I was able to text our customers offline messages instead of emailing them. But my biggest complaint is that it lacks a search function - and it’s very hard to find old chats with past customers. Please add this feature!

Need improvement. Good app however, I can see the full title of the items the customer is chatting about nor am I able to click on the items to see which items customer is asking questions about.

Needs more. Need to be able to send and receive pictures, also needs an iPad app. Glitchy. IG dms need to go in there as well, would like to be able to see all convos, once one of my team members replies, I don’t see the back and fourth anymore. Color coding for who is replied to by which team member who is on the account. Has potential

Bugs. I love the idea of having an app that can be used to interact with new and current customers and to be able to pull up the customer’s info from one app, but the app has too many glitches. * Notifications don’t work sometimes * When you have a notification and you click on it sometimes it opens and old chat * There is no search option in the mobile app, the desktop does have a search option, (this is extremely needed) * I wish there was analytics and to be able to have different folders/follow up labels like other platforms.

Must have for Shopify business. Rounds out Shopify app and allows for a better look at customers. Waiting for CRM and proactive messaging features. Surprised Inbox and Shopify email are two different products, though.

Helpful. Love the ability to answer customers questions on the spot. Do not like I can’t hear the sound the phone makes when a new message comes thru. Please make it possible to have a loud noise heard.

Works great but NEEDS one feature. Works great. However, it could use a pull to refresh feature. Would like option to view Twitter messages as well. Five stars after the refresh option is added.

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Shopify Inbox 8.3.0 Tips, Tricks, Cheats and Rules

What do you think of the Shopify Inbox app? Can you share your complaints, experiences, or thoughts about the application with Shopify Inc. and other users?

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Shopify Inbox 8.3.0 Apps Screenshots & Images

Shopify Inbox iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 8.3.0
Play Store com.shopify.ping
Compatibility iOS 13.0 or later

Shopify Inbox (Versiyon 8.3.0) Install & Download

The application Shopify Inbox was published in the category Business on 26 June 2018, Tuesday and was developed by Shopify Inc. [Developer ID: 371294475]. This program file size is 22.27 MB. This app has been rated by 9,685 users and has a rating of 4.7 out of 5. Shopify Inbox - Business app posted on 12 February 2024, Monday current version is 8.3.0 and works well on iOS 13.0 and higher versions. Google Play ID: com.shopify.ping. Languages supported by the app:

EN Download & Install Now!
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Shopify Inbox App Customer Service, Editor Notes:

• Track unread conversations across all of your stores • Improved spam filtering • Bug fixes and performance improvement

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Find on this site the customer service details of Shopify Inbox. Besides contact details, the page also offers a brief overview of the digital toy company.

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