The perfect combination - We Want Change
I love the app, but it needs a few more features. I would love to have more choices when it comes to the exercises. They have to think about your physical health, age, and weight. Some exercises are just made for people who are fit, young or both. At the beginning the exercises are modified to a beginner, but then they get more challenging. The problem is that after months of exercising when you’re overweight and older, your knees start feeling the pain, so I do recommend they stay on a modified exercise when it comes to putting all the weight on your knees or giving you the option within the app.
Also, it’s important to provide two feel good options because it helps you achieve that goal for that day, and also you have an option for those days when your life was crazy busy, active, and full of chaos.
Lastly, I have had many problems of it crashing down in the middle of my workout many, many times! This also discourages all the effort we put into a healthier lifestyle. I have even tried it several times, but it constantly crashes down. Also, I can’t even delete and reinstall the app because it might delete all my data. No easy fix for this until now.
Dina444 - Enjoyable, needs a few improvements
With gyms closed, I decided to look for alternate at home exercises. I am in my late 20s and looking to keep an active and healthy lifestyle. This app has great options. I subscribed and I really enjoy the daily 'do your exercises' that fit directly in what I am looking for. I also like the 'workouts' section if I am looking to work a little more on a specific muscle group.
Yet, for me honestly I do feel that the food and dietary section is not useful to me. I am not looking for nutritional advice, im only looking for workout ideas so this to me is not useful. I would advice BetterMe to have a full seperate app just for nutrition and one just for workouts with the possibility of merging data from both apps together if the user wants to. Otherwise, a lot of the data on this is just not useful to some people. I do get the whole concept of being a full plan of food and exercise but thats my experience.
Another think I want to point out is the 'do your workouts' section of the Plan page. Some days it recommends walking, other days it recommends a full 25 minute exercise routine -which is exactly what i love about this app and why I subscribed to it. Yet, skme days when i check the 'do your workout' section it says 'today walking' it doesn't make sense. I suggest modifying the Plan page to include under the 'do your workouts' section a 'walking' subsection and an 'exercises' subsection. That way you get to have both new options everyday.
Momwithlittlepeople - Maybe 3 stars if it were free.
However, for a pay-for app, it is lousy. The food recording is ridiculous-good luck finding what you are looking for in the measurement that is reasonable. Many different measurements seem to have been done by a completely inept person/machine, having 5 different measurements that all say the same calories. Then, you HAVE to give access to every part of your health on apple in order for it to track your steps or to even log your weight? I don’t use apple health and don’t want to share my information with it. I can understand the steps but allowing just the step tracking to share does not work at all, it still requires you to share everything. What is the point of having separate sections if yo can’t allow one section. These issues render half of the app unuseable, add to the fact it doesn’t sync with Fitbit, and I def wouldn’t recommend this app for anyone unless you are only looking to read the little quips which are nice but so far are all information you can get free online in weight loss articles, just broken down in smaller bites. The water tracker is nice, and I haven’t tried the workouts yet since I use another app for those that is easing me into them.
The daily log in award thing doesn’t even work correctly. For 3 days it told me I was at “day 5” and then I updated the app and it sent me back to 1.
And despite what the response to my negative review says, it does not sync with Fitbit. There is not even an option.
Jenni Foster - An App for those lacking time
It was really troublesome for me to work out regularly for a very long time. I work extra 20 hours or even more every week, it was really difficult to fit a full-blown training session into my daily schedule. It became the least important priority, and I regularly skipped training instead of regularly exercising. This app was a game-changer for me. There is no way I don’t have 15 minutes to train every morning. Plus, the workouts continuously change so I don’t get bored. I usually like to go at my own pace, and it seems to me that the system in the app motivates you to push harder, but it is not a problem at all. I measure my changes each week, and I can say that I got much leaner than I was a month ago! It is actually much easier to extend your sessions once you get used to the short ones. I think my friends don’t want to hear me talking about this app any more as I do so much, but it really is that good. Try this app, you will be surprised how easily it fits into your routine! I guarantee you won’t regret the dollar spent!
Idahoroots - Does Frustration Burn Calories?
This app has a lot of great articles, workouts, and recipes based on your preferences and needs. I enjoy the little quizzes you have daily, and the water intake tracker, but that’s really where the niceties end with this app.
Logging food is near impossible and not user friendly at all. The only measurements they have for most items is in ounces, and even then half the time it doesn’t pick up the fractions of an ounce you try to log in. Its food library is VERY limited, so good luck finding a barcode it will take. You’ll be entering in a lot of foods manually. While the fasting countdown is a great visual to use, you can’t reset it. If you forget to hit start or stop, it keeps on keeping on. There really needs to be a way to adjust the times on it to be accurate. Plus, if you’re done eating, but not yet to the end of your eating window, you can’t start your fasting window early! Sorry, but I don’t eat the ENTIRE 8 hours of my eating window. It’s like the developers don’t understand intermittent fasting? To top it all off, it doesn’t sync up with fitbits. It’s not even an option. So unless you have an Apple Watch and/or want to carry your phone with you 24/7, your steps aren’t counted, and you can’t manually enter steps or workouts.
Those 3 things are MAJOR fails for me as a user, and it’s very frustrating to know I paid to get a limited sliver of use from it. I really can’t recommend this app to anyone.
Charlyn95 - Has Great Potential....
I started using this App yesterday. Already have huge agitations. Let’s start with the Calorie tracker. I have used other meal log/ macro Apps that are way easier and less time consuming. For example if I meal prep I should be able to copy the meals from the day prior into my next day of tracked meals instead of individually typing items all over again, the food items are scaled to Oz even though they are inputted as grams which is time consuming to go and covert the serving unit every single time. Now let’s talk about the workout. Day 1 was labeled Brazilian Booty in which there was no glute exercise. This is a full body workout that had abs and shoulders. The movements being demonstrated are jerky and fast lacking in proper form/technique. I DO HOWEVER enjoy the way the workout is designed so you can move along with it, timer and everything. Water tracker, if I accidentally click too many times I see no way of deleting my mistake in order to accurately track water intake over time. AND LAST BUT NOT LEAST the app opens you to another item to sign up for (which also costs) once you have already paid for the services, I chose one that says “ live coach access” where is the live coach ?
Well I’ll see how I do in the end I already paid but I will be sure not to continue the subscription once completed. This app has such great potential just really needs to tighten things up for efficiency and accuracy.
Whitxoxo72 - Edited review after refund
*Updated review: I was told there was a return policy that I didn’t qualify for. After I gave a negative review, I was offered a refund and then was asked to edit my review. Days later, I was asked again to edit my review. I suppose I am more pleased with my experience now that I was refunded. However, my original experience hasn’t changed. I believe the only reason I was refunded was to fix their reviews. I should have been refunded right away because I was dissatisfied with the products I purchased. I would rate their customer service at a 1 and the app itself at a 3 so I will
meet in the middle and raise my rating to 2. I won’t lie and give a rating I don’t feel is true. Rating are a way for customers to get the truth before spending their hard earned money. This isn’t just a $1.99 purchase, people should know what to expect.
Original Review: I purchased the app but it was not at all what I expected. The ad was misleading and it didn’t function at all as expected. I requested a refund and they just kept replying without answering me about the refund. They finally sent me a link to their refund policy which basically told me I needed to follow the suggested diet to a T for a period of time, yet request a refund within a certain time, leaving very little time to do so. By the time they FINALLY sent me the return policy, it was too late. Waste of money!! Won’t refund if you are unsatisfied.
Cr@fty Mom - Not User Friendly, good customer service though
UPDATE: The developer reached out to me after I wrote my review and after free emails back and forth, they kindly refunded my money. I appreciate their customer service and no hassle.
Original review: This app has some good features, but it's not user friendly. I like that there is a "to do" list each day, but you can't customize what options are in the list. I'm a nursing mom, so fasting is not an option for me, but I am unable to turn off that feature. Adding the food I've eaten in the calorie counter is pointless because it barely recognizes any food I try to enter. I end up bluffing my way through it just to get a rough estimate of my calorie intake. And, most of the measurements are in ounces. My fitness watch is linked, but my step count isn't updated with it. It seems I have to have my phone with me just to have all my steps counted properly. I like being able to record how much water I've had to drink, but I can't seem to change my goal. I like that there are several fitness options, however I haven't tried a single recipe. I don't have time to go shopping for specific food and make a meal for myself... I have 4 kids and they're not going to eat these meals! I'm really frustrated that I paid for this app. It seems totally different than what was advertised (I signed up through a link in Pinterest). A free trial wasn't even an option.
OfficialNerd - Like the App, Hate the Update & SCAM!
I got the app years ago & have been in a love/hate relationship with it since. When it first came out the exercises were not as detailed as they are now and I was impressed with the updates they made until the most recent update. I started using the app faithfully (with a faithful monthly subscription) since March but since the last update, last week I believe, every time I open the app their challenges pop up and I have to click on joining one just to be able to get to the home screen. I refuse to pay an extra $10-30 for a challenge when the app barely allows me to enter my meals daily because elf the limited food selection. I shouldn’t have to go through the challenges just to get to the home page to perform my workout, log my weight for the week, or log my water for the hour.
Update: I agree with other reviewers, this app is a scam! It’s not worth the $9.99/month. The calorie counter section does not include many options the barcode scanner does not pick up barcodes leaving you to enter them on your own. It does not let you go back and fix previous day entries (i.e., water intake from the previous day), if you do a different workout aside from the one assigned to you in the app or in a different app it does not count towards your progress for the day. It is pt worth it.
VeroFromMO - Great idea, poor execution
Though the idea of this app is exactly what I want, the follow through on it has been awful. For starters, the food logging system is just pitiful, you all dont have the brand options that other apps do, and it makes it very hard to accuratley track my meals. Tracking my meals has been made significantly harder too because you all use a slider for the calories. The slider does not work as it should, because it moves as soon as you lift your finger. And even when you do get it to stay where you’ve put it, the slider locks in on what appear to be very arbitrary numbers, meaning that you can’t EVER get an accurate reflection of your calorie intake. I would also argue that this slider feature would make this app impossible to use for people with any sort of disability that limits their dexterity, and for individuals with poor eyesight or diseases that cause their extremities to shake.
I have sent the above information directly to the contact listed in-app, and I would like to say that if the developers changed these two things (the slider, and the sub-par food database), as well as the lack of reasonably priced/attainable ingredients in their in-app recipes I would be willing to give the app another try and probably rate it 5 stars, but until then I’ve got a year long subscription to an app that I can’t use properly.
Kit_kate48 - Great content, too many problems with the app
The set meal plan and exercise regimen is an awesome idea, and I think the workouts were pretty good and the recipes were fairly simple too. But there are way too many bugs for the price of this app. For almost a week, I wasn’t able to access the exercise videos, which is the main feature I was using. Then today I logged on and it said that my subscription had expired while I was still paying. So I cancelled my subscription and go figure even though I had paid through the 1st of April I can’t use the app any longer. I think the developers are more interested in making money off of people than providing a quality app, which is a shame because they could get so much business during this quarantine situation. Another thing is you cannot change the meal plan you are using or at least it takes a while to actually change. So that’s kind of annoying. If you use the keto plan, I checked and the recipes contained more than the 20 carbs that you’re supposed to be eating a day, so it wasn’t truly keto... But fortunately, if you have a Fitbit, Premium subscriptions are now free for 90 days, so I would just use that.
One thing that was nice was that on the Facebook page they have been posting workout videos almost daily recently, so I’ll give them that.
Mrstealyomeme - Not worth the $
I really wanted to give this a try. Had the free version for a while so said why not. The workouts are tailored to your goals which is rlly a nice touch and different than any other app I have used. They get points for that.
But! And it’s a big BUT. After purchasing there’s not really anything added from the free version aside from simple log/tracking, most of which it just grabs from the iPhones health app anyway. You get these ads for extra “challenges” that are like 30-60$, not included. The tracker doesn’t let you log your own work outs which you will need to do some Bc theirs feels like it misses a few things. It tends to force quit when doing the outdoor walk/running work outs. The meal logging also makes you do some guess work as to the weight of any item you eat so it’s not so accurate.. That being said, You will end up using several other apps to fill in where this one fails. They do have a great IG account with plenty of challenges and food/diet recommendations. They have a support person on your account you can reach out to as well which is nice. But again, There’s no reason to spend your money here, the price is kind of outrageous for an app considering how much better the competition is in this space.
Hfidbdjha - Love but could be better
So when I started using this app (more routinely) in March I was 160 lbs now I am 146 so it works. I love the exercises and the meal plans it’s honestly an amazing app but it could be better. I don’t like that the exercises just jump from one to another. It would be really cool if somewhere in the corner you put “up next: ______ exercise” with a photo or video of the next exercise so I’d be a little more prepared. Also sometimes I can’t see my phone when I’m exercising so some type of ding when you switch workouts or a “3,2,1” kind of count down or something to let me know we’re switching exercises would be helpful. Another thing is I started the sugar free challenge and I’ve been clean since I started but I forget to mark down that I had a successful day and it automatically puts me as failed and it can’t be changed. That’s a bummer and it really brings me down because I know I’ve been trying. Other than that I really love this app it’s honestly helped me so much to change my lifestyle. Another suggestion is I would love if this app could remind you to drink water as well as workout! I really think this app can go places.
Mas4sam - Only 28 days?
I really loved this app when I did the free trial, so I bought the lifetime subscription. But it now seems that once I’ve completed 28 days’ worth of exercises, there’s nothing left to do in the app. Will you be adding workouts beyond the 28 days? I certainly hope so. If not, I recommend those who love the app purchase only a one-month subscription rather than waste money on a lifetime one, since you only get a month’s worth of workouts anyway. Three stars instead of five as a result of this issue. Tempted to move it to two.
Update: the developer’s response was misleading and entirely inadequate. They responded to my complaint about only having 28 workouts by noting that there are 7 different programs. These are in fact only the “arms”, “legs”, “abs” etc. sections, each one containing only 4-5 moves and lasting roughly 5 minutes. You have to combine all 7 to get an actual, full workout, and there are only 28 total. Once you have completed the 28, there are no additional workouts. If you’re serious about getting in shape, don’t get this app. You will only get in shape for 28 days. After that, you’re on your own. As a result of their response, I am lowering my rating to one star. Should they expand to additional sets of workouts, I’ll be happy to increase my rating. As it is, extremely disappointed in my purchase.
Stupid nicknames none avail... - Great app but not happy about other stuff
I signed up bought the app, have had it for a long time pay my dues regularly except recently. I got he app because I wanted to be healthier, life had other plans. And the app and I just couldn’t do what I needed to do to to get there. So I deleted it. And then saw I kept being billed for the service that I was no longer using. And there is no where within the app to cancel the purchase. Because what’s to point in having to pay for something that you quite frankly have Zero time for let alone cannot do half or more than half of the exercises because of personal injuries I have sustained. I think this app is great for someone who 1 can afford the time and actually do the exercises within it. You will loose weight, tone up, or raise your heart rate, and if you follow the diet plans inside it you will most definitely have a healthier disposition to be sure. My biggest issue here is I cannot use this app and I have no way of removing it from my phone let alone from having to pay for it each month. Which is not working for me. So please tell me how I fix this issue I just want it gone. I know I can remove it from my cell and have done so before, but I think it’s just crazy to have to continue to pay for it when you cannot use it. Please help me. Thanks...
-Not to happy-
Shelbyd505 - worthless “plan”
UPDATE: So I emailed them and I did get my money back. The developer asked me to update my review. I will say that they were quick to respond to my email, which I found in these reviews, but didn’t find in the app. Regardless, I’m glad they honored the refund and I hope that other people find the app useful. The customer service was quick and I’m pleased with that. . . . . . Well I paid for 3 months for a program that claimed to be geared toward metabolic typing— it’s not, claimed to have great meal plans that are really just lists of recipes with no actual guidance as to why they’ve chosen these meals, no shopping lists, nothing. And their money back guarantee is a JOKE. You cannot go through the App Store and have to send them multiple ridiculous screenshots. SAVE YOUR MONEY and use any other free app out there. I wouldn’t call this a scam, but it’s completely useless and misrepresented. Also, there’s some sort of comment from the developer saying they can’t find peoples emails? That’s not something that is even asked for upon cancellation. If these developers aren’t trying to just keep peoples money dishonestly, they’re doing a great job of acting like it.
Feelingbetrayed - Enjoy the meals, but…
These meals are delicious and though I just started the program 5 days ago, I’ve already lost several pounds. Problem is, and I’ve emailed customer service about this, there are errors in either the ingredients or the recipe. They don’t always match up. Example: the ingredients will mention one vegetable and the recipe never mentions that veggie or what to do with it. Or the recipe will say heat oven to 180 degrees, (180?) and Carbs 25 minutes. Carbs? Do they mean cook? I’m assuming , yes. Photos don’t always match recipe: strawberries in photo, but pears in the recipe. I just feel that the editing is poor. And if the meals are not edited, what else might be incorrect. That being said, I like most of the program. Not love, but like. The workouts and articles are good. The logging of the recipes could be better when it comes to scanning a barcode for nutritional value. The MyFitness app scans and all the info pops up immediately. Here at BetterMe, after scanning, so far I’ve had to fill in every detail, fat, carbs, protein, etc. myself. Hope this helps some people and I hope BM can look into the issues.
Kendrahj - Great app, I have one suggestion
This is a wonderful app. I love the workouts, I like how much you can find when searching to add calories. The day after I thought “it would be so cool if I could save foods I eat so that I can add them on later days” this feature was added. It was literally 1 day after I had the idea which was super cool. The only thing I wish it would do is include my water intake in the statistics. When I look at my stats I can see my average calorie intake and the trend, my exercise trends etc but not my water intake. I’d love to see that. I also think it would be nice if the article to read were more personalized. They address a lot of issues that I don’t have therefore they aren’t always helpful. Maybe if the user could choose what to read for the day that might be better. Plus if I could enter in what kind of equipment I have to go with the workouts (which is none) then making the app avoid showing me exercises with dumbbells would be really cool to. Just a few ideas but over all I love the app and I can’t wait to see results, been using it for about 2 weeks.
Laserchick3000 - SUPER Effective
I’m returning to this app after a year hiatus.
At the end of 2020, I decided I needed to focus on something other than Covid. My husband and I had been dealing with infertility for 10 years and I know I felt solely responsible. We had a talk about trying IVF and I decided that I was probably not at a healthy weight to be considered for it. An acquaintance suggested this app, so I downloaded it and hit the workouts and calorie tracking hard. I feel that I saw results pretty quickly and was super excited to be on the right track to healthy! Two months into using this app, I started looking into clinics that offered IVF. I didn’t need to though, because the same month I discovered I was pregnant. We welcomed our daughter at the end of October 2021.
I truly see now how important my health is and I have this app and my experience using it to thank for my new outlook. I’m excited to take up where I left off! Thank you for the hard work you’ve put into this program! It has been life changing!!
4thtryatanickname - Needs to be more personalized
Maybe I’m just not the right target group for this app but I do feel it is lacking
The workouts are nice. They start at your level and increase as time goes to make sure that you hit your goals. It also gives a great clip of how to properly do the workouts. You can choose the type of workout you like to do (run, home workouts, gym etc.) but it only lets you select 2 options. I do think the app should make an option to have the workouts run through instead of having to hit next or skip to continue. The meal planning is a nice feature but this is where I have an issue. Not a day in my life have I attempted to make an open chicken, squash and ricotta ravioli topped with brown butter sauce. I feel that the meals should be more simple than a recipe that just sounds nice. Especially right now during this quarantine when shopping isn’t the easiest. Meals and water intake are on a preset sliding scale so not much room to customize the actual numbers.
Also, I feel that a trial would be beneficial. I don’t like apps that make you pay for the membership before you even see what it offers. However, I did bite the bullet and purchase the 3 months.
Sunflower652 - Not worth the money you have to pay
For the cost of using this program it could be set up much better. The food tracker part is seriously lacking. I can not even accurately use it. So I’m paying monthly to use the app, but I have to use a completely different app to accurately track food which is a hassle. The food can only be recorded in ounces. If I am eating a cheese stick on the go, I have no idea how many ounces it is. If you scan it on the app it may show up as a kraft Colby cheese stick, but you still can only document it in ounces. You can’t just log one cheese stick with the correct nutrients. Several items I have used are not in the database. If you have to manually enter the item, you can only enter the calories. When watching carbs, proteins, and fats, only being able to record calories is not efficient. All the food that is not in the database for this app are in the database on other apps with accurate measurements. Any challenges you want to do have to be paid for on top of the regular cost. The program is not that well set up to account for the cost of using it. There are much better apps available that are significantly cheaper.
Chaza85 - Very Motivating!
This is an excellent app for weight loss, tracking calories intake, water intake, as well as workout and daily steps. I am doing the 16hours intermittent fasting and amazed by the results in terms of weight loss! I honestly never imagined an app would keep me as motivated as I am today as I usually lose motivation when it comes to healthy cooking and prepping meals. This worked out well because It lets you select the time you want to spend prepping meals and the ingredients you prefer using, so the suggestions for the Keto plan I chose are working great with my schedule, similarly to the exercise portion of it. The only thing I wish was easier to do is the food tracking, I wish it had a feature to group food in a recipe so I can use it another day if I made this recipe again, also if it had a history of the most recent items I used or the ones I keep reusing.
The last thing (and it’s not as important) but could be improved, is the ability to add fractions the your weight when you log in.
Sheepdog1000 - Do not purchase this app unless you wanna spend a lot of money
Well first off this was supposed to be a app that offered many things like a guide,menu’s, and workout guide to follow to a specific persons need. After purchasing the app I later found out After I already paid that I have to pay more to get the hole perks. You literally get nothing when you purchase the app you have to pay extra for a guide, then menu and everything else cost extra. Then after figuring this out I wanted a refund since the app said satisfactory guaranteed and I was disappointed from finding out all the extra charges if I wanted the full help. After reaching out 2 or three times about trying to get a refund they kept offering me other alternatives instead of giving me a refund. Then after repeatedly telling them to just give me a refund they finally offered me 50% of my money back which it did not say nothing about me only getting half of my money back if i didn’t like the app. This app is a scam! Now after saying that, if you have plenty of money to pay for all the add ons that was supposed to be included in the app then you might like the app but in my eyes it was extremely dishonest and a money gimmick.
Gamebaby2 - Wish I had selected the lowest option...
I thought this would be a great option to help with accountability and extra guidance through my health journey. I signed up for the 3 months of fitness and food, totaling $50... however, cataloging meals is pretty nuts, everything defaults to the same ounces when scanning upcs, so u have to change everything, there’s no way to add recipes or extra nutritional information... I’ve had a lot better calorie counter apps and just wanted the daily workouts, but realize after only a day or two that this app isn’t really helpful at all and has very little customization compared to other apps. Also there was no option for a workout that couldn’t be done... for example, the workout today should have been a 10 min walk, but I don’t own a treadmill and it was pouring rain outside, there was no way to swap for something else. I wanted to cancel and get some money back, but unfortunately I’m stuck with the loss of my $50 until my months are up. Thankfully I know to go into my Apple account and cancel when the time comes so I don’t get charged over and over and using this app has caused me to research and download several other similar apps in hopes of finding one that’s got less kinks and will be a better fit.
Sharchen Norbu - Meh. Not worth it
I’ve used several health apps over the years and thought I’d give this one a try after seeing an ad. I was prepared to potentially waste $40 if it wasn’t as good as it appeared. Aaaand… It’s not. I found the process to track food cumbersome. The barcode scan didn’t work on a single food I tried and many foods weren’t found in the database at all, so I had to manually enter the macros. No ability I could find to copy a meal, so I had to go through the same annoying process of entering each component of my breakfast every morning. After Day 3 of that, I’d had enough. Other features, such as weight and exercise tracking, were difficult to navigate to and set up. Nothing user friendly at all about this app. $40 blown. That they don’t offer a 7-day trial should tell you something.
There are far better options out there, so I’d suggest googling “best health and fitness app” and reading a few articles to find one. That’s what I did and found a far superior option for about the same investment.
Oh, and I find the responses BetterMe gives to critical reviews here annoying. Don’t blame the reviewer, folks; make a better app.
Purdue70 - Loving this
I had back surgery a few months ago. I am 68 and looking to get back in shape. Last year at this time I was 121. Two weeks ago I was 160. With being home recovering and with the pandemic; this 5’5 foot person was OUT OF CONDITION and feeling miserable. I couldn’t get through my day without sugar be it candy or cakes or ice cream. I was eating junk food for my meals. My only exercise was from a comfy chair to the fridge or pantry and back. 😬😎 I don’t have those cravings anymore. I have followed this program with ease. It keeps me on track and I am down 7 pounds. I expect to be 130 by end of September. I am never hungry between meals and the exercises are awesome. You put as much energy as you’d like for 15-18 minutes and your done. You can add more if you’d like. I like to walk and add walking every day. Something I couldn’t do before my back surgery. Lastly, it keeps me accountable. I used to talk myself into sugary this or that but if I stay true to this program; the results will be a happier and more fit me!!!
Enolatonmai - Thirsty app
Everything cost extra. Wanna do some face yoga? Pay. Wanna avoid sugar? Pay. Even recipes say they are locked then ask you to pay, but you can not. The pictures don’t match the recipes. If you log food it has all sorts of store bought stuff to choose from but that’s not what I’m eating because I’m trying to lose weight. I like the scan the barcode of food option but why does it automatically log 3.53 ounces of everything. You can change weight but it lets you click on once’s as if you can change it to grams or liters or? and a menu pops up but there are no other options. This app is ok if you are vigilant about not paying extra but its not worth the price and then they have the nerve to wanna charge extra for all sorts of options. It’s crazy. The only thing I think is worth paying extra for is the personal trainer. But I never would bc this app seems desperate to over charge you and I would not trust them to be clear about your actually getting upfront. I’m already not pleased with what I did pay for.
You responded to my review by asking me to email you guys but your contact us link allowed me to write a long email but the button to send never became active. I just want my money back.
Please refund my money.
Hoopsters12 - A Great Workout App
One of the best apps of its kind! I rarely write reviews for apps, but this one makes me want to make an exception. I love everything this app has to offer. It is extremely easy to use, never lags or crashes, as some of the apps that I used. The workouts are not tiring, yet effective. They also take not that much time, but you can literally feel how your muscles get stronger. You can also try various challenges, which spices up the routine and keeps it interested. It is a perfect option for you if you don’t like gyms but want to melt some excess fat. I also want to mention the diet plan, because that was the thing that caught my interest and made me download it in the first place. So, your meal plan is completely customized, I believe it is a once-in-a-lifetime finding for vegans, cause I’ve heard that it is rarely that apps offer you a decent vegan meal plan. Anyway, you won’t regret downloading this app for sure!
IIASTROmicII - Horrible customer service
I got this app because I was looking for some structure to my workout routine and it seemed relativity interesting, so I decided to give it a shot. However I didn’t like ridged the app was, and how it kinda goes from 0 to 100 with certain things. So I tried contacting support trying to ask a couple of questions, and waited a few days. No response. Did it again. No response. I contacted support again asking to cancel the subscription so that I wouldn’t get charged 40 dollars for a product I don’t even like, I have contacted them several times both through email, and on the app, and still no response. This apps customer service is absolutely awful, I can see why some people would like this app, but I’m not giving it such a low rating because I don’t like how it functions. It’s because of the awful customer service I previously mentioned, this app is not friendly to its customers and it’s a joke of a service. So unless you want to go through several headaches while trying to get help from it’s support team, don’t even bother. And mind you my subscription still has not been cancelled, cause it seems that they still refuse to do so.
Gillie45 - Fix the Diet Portion
The workouts are awesome and I like that the app shows you how to do the workout as you are doing it. I also like how it tells you how many calories you burned at the end of each workout. The workouts are targeted towards specific problem areas so you can tailor your workouts to your needs.
However, the diet part of this app needs a lot of help. There is no way to put food preferences in to avoid seeing those recipes (ex I don’t like quinoa or beef liver). Also, not all the recipes match. The directions will be for something other than the recipe or ingredient list. The ingredient list doesn’t always tell you how much of something you are including in that recipe (ex 1 piece cottage cheese - what does that mean?). Calorie counts per meal are not included. I would expect this from a free app but not one for $10 a month. I’m on my free trial right now and I’m not sure I want to pay for this unless it was fixed.
I see other people leaving similar reviews back in December and it’s now June. Please developers: fix the app! It’s a great start so tweak the diet part to match the thoughtfulness of the exercise part! :)
Ky3863 - Needs more instructions
I’m enjoying the app so far but there have been a few exercises that didn’t make sense just based on the graphic. An option to select more information before starting the day’s exercises would be nice. Also, being able to actually track the meals eaten rather than just a menu to look at. I love that it has the recipe provided for the meals, being able to build a favorites list of recipes would be awesome!
After reading other reviews, I checked out the billing and it does seem pricey for what is offered ($10/mo). Mine had the 6-month automatic $42 subscription selected already, so that would have been a crappy surprise. That does lower the price by $3/mo though, so I can see the benefit and will likely leave it that way. An earlier warning about the price would be good though, I’ve seen other apps put the subscription prices in the app description, so people don’t feel deceived when their account is automatically charged.
The app itself is beautiful and I like the target areas. Some of the meal choices are a little different haha, you guys must really enjoy livers! 😁
Ms. Planet - Could Be Great But Lacks Basic Functionality
This app could be great, but it lacks one important feature. I signed up on my iPhone with my Apple ID as my login. However, I like to work out with my iPad because the screen is bigger. Imagine my disappointment when I discovered there is no way to login to the app on my iPad with my Apple ID. There is only the option to login with my email. ‘No problem,’ I thought. I’ll set up an email login in my iPhone so I can login on my iPad. Reader, you can’t. There is no way to set up an email login if you signed up with an Apple ID login. I reached out to support and they said that even if I could login on my iPad (which I can’t), my workout info wouldn’t sync. What?! My other workout apps all sync across devices. It seems like that should be standard for any workout app these days.
I really like this app. The workouts are great and it has many cool features, but not being able to change my login so I can use my iPad and not having my info sync across my devices is a deal breaker for me. I’m canceling my subscription. Until they fix these issues, you’re better off choosing a different app.
Jew Jew😝 - DO NOT BUY THIS APP!
I am very disappointed in this app. I bought the one year package for over $100 and it isn’t even working! At first it was nice, I picked my meals for the week and decided to go shopping using the grocery list they supply for you. While in the store, every time I would try to select an item to check off that I’ve gotten it, the app would crash. I then had to go through the store memorizing what I did and did not pick up yet to ensure I got everything. This led to me spending two hours in the supermarket for something that could have been finished in one hour. After having this difficulty I still used it to prep for my first full meal day using the recipes. Everything went smoothly until the next day I began to get ready to prep again, and this time the app wouldn’t even load in. It has now been two days. The app won’t work at all, it won’t load the home screen or my meal plans. I purchased so much food and now I don’t have the recipes to cook it. I am extremely disappointed and still haven’t had the chance to use the exercise portion of this app. I would very much like a refund and to delete this app from my phone. What a waste of money!!!
Trimomsarah - Update/ excellent customer service
I purchased this app in March! Yeah- amazing access to meals and workouts! I purchased the year subscription. Well something glitched and now I cannot log in. I have contacted the developer and they asked for ALL of the possible emails that I could have used to create the account. None are found. The next message- looks like you signed up and just need to fill out the profile… uhm, I cannot do that if I cannot log in. Please help. This is such a disappointment for weeks now!!! I finally got ahold of someone who reset my account so I could log in. (After trying all the normal things: delete app and reinstall,reset password etc.) Although I lost all the data I was tracking daily- they finally reset my account- and challenge I had also purchased and they updated my renewal. They thankfully reset so I have a year access since I only used about a week- Frustrating at first but so glad they could help!
Jujualexis - customer service reps lying to customers lol
i haven't used my app in over a month from being too busy and have been letting the weekly charges stack up since there's no "skip the week" button or cancel subscription button. I looked through recent reviews on here to see if anyone knew how to cancel since there is no FAQ or quick help available on the app, and found the company responding with false info as recent as two weeks ago lol. multiple responses had instructions of going to the app, clicking "more" on the bottom right, tapping profile, then scrolling down to see the "cancel subscription" button. which is not a thing, doesn't exist, hasn't since i got the app or I would've a long time ago. what does exist is a "subscription terms" button which if you select and read through, you'll eventually find you have to contact them for cancellation. just tell people that??? or actually create a cancellation button? most people want to be able to have control over their money/purchases, without having to ask someone...
Blongirl220 - Disappointing
While I want this app to be great it is not. It looks pleasing to the eye but the ease of use is poor. The calorie tracking is off, they offer you recipes with the option to press “log” but pressing that does nothing. You still have to manually log in the meal. It’s very frustrating. I like the fitness training portion of it but it’s not guided by voice or ANYTHING. so you have to stare at your screen to see when the time is up and you move on to the next exercise .rearing your neck around to check the time is counterproductive. Plus you have to manually press next through a lot of the warmups . So basically you kind a need to hold your phone or have it so close because you need to touch it to proceed. I’m super disappointed . I paid 60$ so I’m using the app but most def using Lifesum app for my food calculator. If they could make the fitness portion guided, and update the food tracker to reflect the content that they put into the app logging wise it would make this app much better and user friendly. The exercises are good and I do feel like I’m getting a good workout. Also the recipes are good too.
MickeyMike3810 - Great content Lots of options
The exercises are challenging and effective. The reminders and motivation are really helpful too. I do struggle with some of the meal plans as they do not seem to coordinate well into a shopping list. I will see something like rye bread for a meal (2 slices used) and then won’t see it again for weeks. To me that means buy a loaf, eat two slices, and then hope someone else eats it or let it go to waste. The logic there is a struggle for me. Fortunately I have obtained good results even when I sub a few things in to make the meal plans a little more economical. This app is best at just giving you a plan and not over complicating it. I always got stuck in paralysis by analysis from too many years of physiology and nutrition instruction with too little practical application experience. It is nice to have good foundational principles mixed with the simplicity of just doing what works.
MOTGc1 - Not worth the frustration
I was pumped and looking forward to the daily workouts, meal plan, trackers for every aspect of the journey, and the data logs that synced with health app! Until... I purchased it. Within a couple of hours the regret set in, as I learned the app is just another run of the mill workout/meal plan. I was let down like the lever on a slot machine. Nothing is customized, preferences don’t matter, and once you make initial selections there is NO going back. It asks you about preferences and goals yet still gives the same basic generic plan to every user. Allergic to a food? You’ll either get over it or not eat, because it will be in your plan multiple times daily. You not a fan of eating all day and want to choose intermittent fasting? Too bad, because with this app you’ll get a meal plan filled with several large meals and snacks daily. Accidentally choose the wrong diet type? Oh well, locked in for life. Avoiding certain workouts due to disability? Heal yourself quick, you’re working whole body on day two! I wanted to love this app, as much as I love mid afternoon naps, but it is so far from user friendly I can’t give it more than one star.
Rx2178 - Bad Customer Service
I was not impressed with the app at all. I personally did not like that everything you do on the app requires additional purchases despite purchasing a subscription to the app in the first place. I paid almost $35 for the services upon my download of the app.
With that said, I chose to rate this app poorly due to their horrible customer service. After purchasing, I immediately realized the issues described in first paragraph. I emailed their customer service (Same day of purchase) through the cancel chat portion of the app with what I believe was within the cancellation policy I agreed to. I got a response saying sorry and asking what I did not like. Ok fine. I responded with a polite explanation and again asked for refund. They just stopped responding to the messages after that despite another request for an update. I wound up just disputing through my credit card and I was refunded.
I rarely rate apps because some people may love it while others don’t. But horrible customer service is something to be aware of if you’re paying these types of recurring charges for an app.
Gln2012 - Love this approach and program - app has room for improvement
Love the approach of exercise, steps, hydration and food tracking. All these together are giving me a chance at a better me. Loving the program so far.
Reasons for not giving a 5 are, iPhone and IPad apps don’t work together. App should be device neutral- Use the devise you have and have any activity or workouts sync up.
Also app is a little buggy with playback of some workouts with no prompts or visuals. Just ticks down the time remaining in the exercise.
Also, profile asks for focus areas yet always provides the same types of workout recommendation even with all areas selected…Arms. I would expect that if more than one focus area was selected, that the recommendations would not always be arms. I don’t have the time to preview the possible workouts everyday to pick the one I want. Want the app to do that for me based on the focus areas selected.
Lastly, scheduling reminders for workouts if setup, should also drive when workouts at suggested. I use the app to supplement Taekwondo training twice a week. I’d like to not get workouts on those days but the schedule doesn’t really do anything other than pop up a message. It should have those days as off in the suggested workouts.
Overall, I plan to stick with this program. It has helped start to form some good habits even after 2-3 weeks.
Carol670 - Has it’s perks
I’ve been using betterme for 25 weeks now. My plan was to rid of all soft belly fat. I started as 125 pounds and set my goal to 112. I’m 16 just wanting to tone my stomach. It’s estimated time to reach my goal was only 28 days but I knew that would be too soon. I’m a little short of 175 days in and I’m at 115. My only adjustments to this app are in reference to messaging and meal plans. In my meals, I am allergic to all nuts and processed fish. Most of my meals have both of these, i went to the messaging app and wanted to ask how can I filter my meals to where fish and nuts don’t come into it? Instead there were prompted questions that only told me to substitute allergens. I’m not sure of alot of substitutes for fish and nuts which left me with more questions. I would only change to be able to enter allergies pre meal planning and direct messaging typing your own specific message instead of chosing between pre prompted questions.
Zeweirdogrl - Great idea, bad design
This is a great app. I really do love it but there are some major flaws. When I first got it I was really looking forward to the exercises but when I started doing them I realized that there was no time to change positions. You’ll be standing doing one exercise and they expect you to already be on the floor and ready for the next one in less than a second. Also it says that this app is supposed to be for people who are trying to lose weight but use who are out of shape and not ready for all this bendy stuff it’s really hard to keep up. I personally am not able to pretzel myself up because I’m not very flexible. It feels like it’s more geared towards people who are already in shape. And some of this beginners stuff is just crazy. Maybe you could tone down the beginners exercises so beginners can actually do them and put some time between the exercises so we can get into position instead of just going right into the next one every time, just like 5 second or so would be great.
KaeNriysmom - I like it, but...
So far I am enjoying the app a lot. The workouts are just my speed and the interactions are fairly easy to keep up with. I also love the reminders and accountability provided via the notifications.
The areas I think need improvement:
Food tracker: Everything is measured in ounces. I do not plan on weighing my food. Having the option to adjust the serving size makes it compatible for all types of lifestyles. I currently don’t use that feature because it just doesn’t work for what I’m doing.
Fast tracker: I love this option and the reminders to start or end your fast. My complaint is I cannot adjust the times of my fast. If I forget to stop the tracker, I cannot edit the end time. If I forget, then the tracker is completely off until I decide to start it again. Some days are busier than others so being able to edit would be nice.
Demonstration videos: The videos are extremely helpful as several of the workouts are new to me. The issue is the voice and the video don’t always match. The video will show arms down to the side, but the voice will say, arms bent at a 90 degree angle. Which is accurate? It’s a small issue, but when aiming for safety and effectiveness, it matters.
I do wish I would have used the free version a little longer before purchasing a subscription because I think other individual apps could give me exactly what I want at a lower annual cost.
Songifjoy89 - The more I use it the less I like it
I’m torn between at 2 or 3 star rating. I purchased 3 months worth of this app and would not recommend paying for it. The first week I used the app I liked it a lot but as I realized some of my expectations of myself did not fit with what I was actually capable of doing I found I was not able to adjust my plan. I could edit my profile but my plan stayed the same and this discouraged my desire to continue using the app and keeping up with streaks.
I also found it frustrating that i paid to use the app and then also was expected to pay to participate in challenges.
I loved the menu and diversity of meals suggested but the pictures don’t match the recipe and the recipes are so basic that they were hard to figure out exact how to cook something. Also, once again, I was unable to change the way it had set up my plan so that it fit what I actually needed. I also was unable to save or find meals that I had made and wanted to make a second time.
I like the idea of the app but it definitely needs some work.
Drena23 - Refund
I have the app and so does my daughter. We actually like it and has helped with our goals. There was an add for the meal plan onetime purchase for $9.99, I jumped on the offer and was excited to try the meals. Unfortunately I got sick and wasn’t able to try due to restrictions. But that’s not my issue. A week later I was charged (pending)another $9.99 and my statement said it was a subscription. At that point I wrote customer support to cancel my subscription. I wrote reviews and even tried through the app with no response. An automatic email was always sent saying someone would contact me within 8 hours. Then a week later I was charged again. At this point several reviews were written, multiple emails sent, apple support was contacted and nothing!! Apple support said that the purchase was not through apple but the company directly even though I made it through the app. I’m highly upset that this company has stolen my money, will not cancel the subscription I didn’t want, refuses to respond and it doesn’t look like I will be getting a refund. I have had to cancel my card due to this. Worst company ever!!!
Good games.wet - Won’t show my workouts
So I’m having some issues with my app. I’m not sure if other people are experiencing the same thing but for me it won’t give me the workouts for the next days? My first day was fine, when I clicked “start workout” it would pop up asking me to buy a trial, which I would click the X button to close it, and the workout would start and mark it as completed. Then it asked me to schedule my workout for tomorrow which I did. The next day I was ready to work out and when I clicked “start workout” the pop up came up again. I clicked the X but this time the workout didn’t start. It just went back. I did it numerous times again and still nothing in all the workout sections. It was fine though because I just viewed the workout and did it like that. However doing this doesn’t count as “completing” the workout. Now it’s day 3 and I can’t move to a new workout since the app thinks I didn’t complete day 2. This is very frustrating to me and I can’t seem to find out why this is happening. I’m hoping me writing this review will get my question answered but I don’t know if it will.
Maikayla jlj - Good, but needs work
I got this app because I needed something that had a bit of everything. I’ve tried food tracking apps and I have the Fitbit app, but it’s hard to find workouts on either. This app has great workouts for newbies, like me, and I’m sure higher levels. So far I have been just the right amount of challenged by the workouts. HOWEVER, the food tracking on this app is absolutely awful. I don’t tend to be on my phone throughout the day to log what i eat so I log everything at night and god forbid if I’m a minute past midnight, everything logs for the next day and you can’t go back and log for the previous day. Also, there is not many brands on here as far as food choices go, I mean they didn’t even have Starbucks anything. Very frustrating to keep accurate logs when you just have to click random a foods and drinks that only half match what you actually consumed. It’s not quite worth what I paid because of this, but I’m hoping it will improve.
Really?1234 - Paid reviews!
These have got to be reviews from people who were paid or compensated somehow because there’s just no way this app has any positive ratings at all. Well, I do like the idea. It has potential. But is so flawed I cannot believe they are letting it run like that. Their food tracker doesn’t have simple common foods listed. The portions/serving amount in their food tracker can only be measured by ounces. So even if you had 1/3 teaspoon of something you couldn’t properly log it. The WATER tracker & the STEP tracker not only do not reset every new day, but they also tend to glitch and reset in the middle of your day. All of a sudden, your 24 oz of water drank has been set to 0.
It’s very discouraging. The WORKOUT also doesn’t change. I’ve had the same recommended workout for a week now. Every time I have contacted their customer support they don’t respond. There’s literally no one to help you. After I realized I HAD BEEN DOUPED, I asked for my money back, and of course there’s no one there to help assist me. This company is either a SCAM or a JOKE❗️❗️❗️❗️❗️❗️
Brianna8362728 - It was okay but now it’s not
I haven’t been using this app for too long so I don’t think I’ve seen all flaws if there are any. But I think it’s great, I love the quizzes to give on nutrition and exercising. There is one thing, the tracker to see how many steps you take is great. Although I’m not sure if it’s tracking when I’m driving as well. I don’t know if it knows when you’re going too fast and that you’re not walking, but if it doesn’t I wish you could turn off the tracker temporarily or be able to edit the number. But besides that this app is great.
Edit: Like I said this app is great but then apparently I’ve been using premium features I guess? I don’t know but all I know is that I’ve been tracking my calories, water in take, doing quizzes and getting my steps in. Then I open the app today on home screen and it said get premium and it won’t let me access the home page. So I can’t use anything without paying and I’m not paying so I guess I’ll just delete the app.
Bawnquisha - Great idea
This app would be excellent if it was executed a bit better. I paid $20 for a year membership and would not pay a penny more. I feel bad for those who have paid $120. The calorie counter is not at all user friendly. Half the foods I search for are not there. I can’t log that I’ve eaten one hard boiled egg, I have to log the exact grams or ounces of egg I’ve eaten. Honestly, that’s way to much work for a full day of meals. I wish that when adding in calories you could add the macros from that item as well. The workouts are good, but there is no timer or beeping so that you know when to switch to the next workout. It’s annoying to constantly look over at my phone so that I know when to switch exercises. It’d be nice if there were like 5 seconds between exercises to change positions. That way I’m not wasting time going from a squat to laying down for sit ups. You also can’t restart the timer for a set once it’s started. There are lots of little things about this app that just make it not worth it to me.
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Cargo ship - I’m loving it!
I signed up for the 90 course, I’m over 30 days into it. I’m in Australia. I hadn’t read any reviews on this app before signing up but have just read a heap and I’m actually shocked so many people have been unhappy with it!
I love ticking off my goals every day. Logging my water intake encourages me to reach my goal and I’m feeling so much better for it.
I love the daily workouts. There are loads of extra workouts available too.
All the meal plans are amazing and so many to choose from!
I wish the fasting tracker could be manually altered if you forget to log that you’re in a fasting/eating period.
I has an issue with my workout streak score being cleared so I sent a message to the team and always got a prompt response. The issue wasn’t resolved but they offered me to choose between 3 add-on challenges (that are usually paid for) for free, so I chose the 30 day plank challenge.
Overall I’ve had a great experience.
Jepalic - Absolute waste of money and false advertising
This company does not even deserve one star. In bold and highlighted by the website, when plan was purchased we would receive a personalised meal plan according to our preferences; which I optioned for meat free, vegetarian. Upon opening my meal plan, it not only included meat as the main protein, it also was incomplete with no recipes. To add, my partner and I both signed up with two significantly different diet preferences and with different health goals as required by the questionnaire. Despite this and their “algorithm” to craft a plan tailored to our personal nutritional requirements, we both received identical, generic meal plans with another company’s logo “Eat & Fit” . Attempted to reach out multiple times only receiving one email back asking to retake the quiz when this was never an error on my part. despite the several messages. I have lost all trust and question this company’s integrity and wonder how they continue to deceive and gain the money off customers who are really trying to make a difference for themselves trusting their services. I have been blindsided by their false advertising and now reviewing the many complaints and reviews on multiple platforms, I wish I had read them before making my payment. Would not recommend this app/service to anyone.
Saltattoo - useless app,waste time
Hi, I do not hide that I am regretting having chosen this app ... I was thinking of something more specific and intuitive ... I work every day from 9am to 9pm and I was not asked about my typical day or the actual possibility that I have to cook or prepare to eat, then even if I managed to organize myself I would have only one day to go shopping and then I would have to go and see all the recipes, recipe x recipe, to write down what I need for the week and this takes time, so time that I could use differently ... there is no possibility to insert various physical problems that limit my ability to do some exercises, but can you change the exercises ??? yes but if I choose the exercise to do , what do I need the application for ??? then I was asked what ingredients I would like to include in the diet from a choice of 20/25 ingredients ... but in the recipes there are 2 billion that I would not be able to get at work if not by preparing them first, which, I repeat, would require one expense that I should transcribe recipe x recipe x a whole week ....
Tk70"" - They deducted money when i had clicked that I didn’t want renew
Beyond angry- do not recommend this app- i tried for a week the extendbarre for seniors- after 3 days I decided it wasn’t for me. I followed the instructions to remove auto renewal because payment would come out by the 3rd. And to my horror they took money out today. The app itself is an AI image doing the exercises!!! Unrealistic. Prefer humans to robots when following exercises experiences!!! So i removed the app from my phone and it been very hard to gain access again to see what went wrong and why money was deducted. I even sent feedback after each exercise that i did to indicate i found it difficult- nothing was adapted to fit. I have sent about 4 messages demanding my money to be refunded back since they have taken without permission. Remember i selected not to auto renew!!! I just want to unsubscribe from this horrendous app. I thought I had by clicking don’t renew. I will tell everyone about this horrible experience if my money is not refunded asap- Tiffany Richards
Sheniqwre - HORRIBLE
I downloaded this app having not very high standards because of most fitness apps. I was whilling to tru out the app and the was a deal going on so I decided to pay for it. I must add that before I purchased it said if you’re not happy you get money back. So I paid for it and all is good looking at the meals and what not, these meals are very complex with the food you have to buy. Atleast for me due to being a teenager with not a lot of money. I explored the app and decided it wasn’t for me, I decided to cancel my subscription and ask for my money back and what not. To cancel or subscription you have to message them so I sent them a message saying that it didn’t suit me good app but is not for me and I’d like my money back. It took them about 4-5 hours to reply and they asked for a review and whatever and completely ignored where I asked for money back and I have messaged them numerous times asking for it back and they have just not replied PLUS I might add they charged more more then was supposed to be charged. So disappointed.
A$$holw - Won’t cancel
I signed up on the 4th of February and they took money which was in USD, I’m in Australia so it should’ve specified
Anyways I tried to navigate and see what they had to offer realised it wasn’t for me. I immediately looked for the subscription information as it said I could do it on my phone. No such thing
So I emailed asking for it to be cancelled, they suggested 24 hours prior to renewal. It was 5 WHOLE DAYS before renewal. I get a reply but not saying yes they’ll cancel. I wait a few more days and ask again for it to be cancelled, nobody replies. I asked for the 3rd time, again I was ignored. 4th time I ask and instead they say I’ll get charged and then offer me 3 months free. I didn’t ask for more time
I want it gone. I don’t want money being taken away from me even though I asked 4 times!!
Stupidest app and equally stupid customer service. WOULD NOT RECOMMEND
PT Jamie 7 - So close to being a great app, unfortunately it’s RUBBISH!!!
The main reason I am disappointed with this app, is because it is so close to being amazing. Unfortunately, the problems just keep adding up.
I am a personal trainer and I have been looking for an app to recommend to my clients in order to track their progress and make them accountable. The major problems I found are:
1/ What was offered within the subscription was not what was received. By their own admission it is misleading so they refunded half, which is actually illegal, but I don’t have time to waste with businesses who have poor ethics.
2/ The meals are great, but recipes are often confusing.
3/ Customer service although prompt, very unhelpful providing short answers with no real care.
4/ Meal and calorie tracking is hit and miss. I log my meals and sometimes it is calculated other times not. I manually log and it logs it in a different area, once again depends on how lucky I am.
5/ History is not stored correctly, especially with calorie intake, in fact for me it was completely false.
All in all, I would definitely NOT recommend this app. Perhaps I am spoiled with my Fitbit app who just know how to do things properly, from product to customer service, it is A class.
All1ifesgoodstuff - Misleading & No customer service
It is such a shame that the foundation this is created on is rotten because the app itself is actually great.
I signed up under the impression that I was on a monthly plan only to be charged $9.95US/wk to use this app! I contacted customer service at least 10 times over a 48hr period asking for my subscription to be cancelled only to be told to wait a month an see how I go.
Tell me how are you suppose to cancel a subscription when you can not do it yourself and the service team that can won’t!
I am beyond annoyed and have informed them that I will be taking this further if they do not respond to my emails and cancel my subscription!
Disgusted, as I see in these revieiws that I am not the only one having this problem- wish I read them before hand.
Tmndk.6 - Won’t cancel my subscription or answer my emails
Honestly it looks like an ok app, I just can’t afford the ongoing weekly payment of $13. I emailed before the first week finished and received an email saying they will get back to me after 8 hours.....yet no. They charged me another $13. I emailed again and received the same email back. I dislike dud services that keep scamming money. Please return emails when you say you will.
Edited to say that they did end up getting back to me and refunding me. They were kind to offer one month free, but I didn’t accept it as I don’t want to fall into the same situation of not being able to cancel before money is withdrawn.
Changed star rating from one star to two as I still think the cancelation of subscriptions needs to be better.
Unhappy mature age newby - Unhappy!
I joined up a week ago and had no idea I had signed up to pay money already! There was no trial period mentioned.
I do not recall being asked to set a password, and the app is not asking me for one as I try to log in to cancel my subscription.
I have been charged two times in one day, on two separate days a week apart, for a total of almost $40 Australian.
I was asked very few questions about my ability to do the exercises and given the pictures off the models this app is not fir me. Yet I’ve already paid almost $40, in a week.
I had one question about food entry on the first day when I put in my minimal profile and wanted to enter a mandarine as something I ate, as part of breakfast.
The food list popped up as: “mandarine flavoured yoghurt”.
This immediately turned me off as I buy food that is as little processed as possible.
I wrote in asking for help with entering specific foods such as fruit, and was asked to provide screen shots, not with advice on how to enter fruit types.
Either they are in your lists of food or not. If they are, tell me how to enter them so they get into my food list. If they’re not, tell me.
I’m not happy with this.
I now read others’ negative reviews.
I wish to unsubscribe immediately.
Vihaan2104 - Horrible customer service ! No response to transactions
Before you proceed, please check this review and take your step in all senses.
This ad came through Facebook. I have had payment done with the required subscription and see there is no traction on required services by BetterMe. Unfortunately, I haven’t even received response on their Facebook messenger as well ( it says typically within 2 hours they respond). It has been 2 days no response yet :( . Again am sure one of them will pop us and say it is unfortunate that I had to go through such experience!! Horrible customer service and for me the entire process looks fraudulent now ! Payment done with no services delivered till this moment as writing a review ...! Please refund the subscription amount back immediately... !
Celine 940619 - Unable to cancel subscription
I’ve contacted the team for more than ten times including email , msg on apps but nobody response as yet . Regardless , I have to cancel my credit card and requested a new bank card from my bank to stop further deduction from this betterme apps . At first I thought it was a monthly subscription in AUD but who knows it turns out to be weekly USD cost. Therefore I tried to msg them on apps to request cancel of my subscription but they just ignore and I still haven’t get any response until now , it has been more than a week. Pls note that I will not bear any further fees or debts from this betterme apps as I’ve strongly requested to cancel my subscription . What can we do when the team just ignore their client from cancelling subscribe and ourself can’t do anything about it ?
GHSyd - No service and will bill you after subscription cancelled
You can’t get a response from “support”. They won’t cancel your subscription or communicate. Avoid at all costs . Be warned. 0 stars would be more appropriate.
So here is how it goes. Asked to cancel subscription as per instructions. No response. Developer responds to this review asking for a issue number - but no ticket number is provided in correspondence. A week later I receive a response saying sorry to see you go, how about another month for free. Declined immediately. (Read some other reviews). Over two weeks later I receive confirmation that the subscription has been cancelled. BUT THEY KEEP BILLING. Steer clear of this app. Probably easier to cancel your credit card and reorganise your life than get an honest response.
SKh81 - Misleading and too much up selling!
The app is probably ok (once you do manage to get in that is!) But I’ve found the amount of up selling ridiculously high to the degree that it’s not clear what you actually get when you’ve subscribed. 70% of notifications is to upsell you yet another thing. Every time you open the app you probably need to skip 3-4 prompts of the next best challenge they want to charge you for or that next meal plan you don’t have that you can buy that you’d give up on going to the app and come out immediately. But when you do go to the apps the workouts are done well. Not so much the meal plans or calorie counter. I definitely don’t think it’s value for money for such a high subscription fee.
AlyaShya - Confusing App & No customer service
This is not an app but this is a trap.
The app is pretty much confusing and always ask to renew or take new subscription. It’s billing me twice each month via Apple ID and PayPal. Tried to contact the customer service and got zero response(I’m still waiting I think once they receive the money they dump) and tried myself to cancel my subscription nothing is happening. After all app never says which is your current subscription plan and all re-logins wipe your past data which is important including fasting window and all previous workout histories.
I regret by downloading this app and subscription. Will never recommend to anyone. I wish I would have read the previous reviews before downloading this app.
Anks303 - Cheaters, scammers, frauds and thugs
They put you in auto debit option when you register very first time and you even don’t know it happened. And next month close to auto renewal they will send you an email just 4 hours prior and deduct the money from your account and never return it. Keep saying we have money back guarantee with certain conditions. Who the hell asking you guarantee. One is asking their own money back which you deducted by fraud and don’t have transparent policy of putting someone in auto debit category.
I don’t recommend this app, not useful at all. No results. No good features. But they focus more on charging you money.
Not good for anything. Just keep sending push message for logging your meals. Nothing goood for any other cause.
Vudljhn - Responsive and responsible
I signed up for a 1 week trial and realised that the app is not suitable for me but I forgot to cancel the subscription after a week so it got extended to the whole 7 months subscription package, which is my fault since I was careless and forgot to unsubscribe earlier. I emailed them, requesting for a refund and they willingly helped me unsubscribe my plan and gave me a refund. The team is responsive and the whole process was carried out quickly which made me pleased.
Sacown20djnf - It’s a scam. Do not download!
I downloaded this app about three weeks ago as I didn’t know much about fitness or dieting. After the first week it wasn’t much help so I wanted to cancel the subscription which was charging me $6.50AU every week. However there isn’t an option to just cancel the stupid thing instead you have to contact them through the app for someone else to do it. After a couple of messages I got a response that said I needed to wait 48hrs to get in contact with an actual person. That was 10 days ago and I still haven’t gotten an email and I’m still paying for there useless scam. Do not sign up what ever you do, they will scam you for as much money as they can.
Xo.camille_de.xo - This app is AMAZING
I must say, the workout I just did almost killed me because it’s my first workout for probably more than 8 months or more probably 1 year and I must say, I feel great and I will definitely be using this app more, great work on whoever made this app, hope you get really good reviews like this one. AMAZING!!!!! I just hope I can walk after that workout haha 😂. But if there’s a trial I’m not going to be happy, most people just like to take care of themselves without paying premium, like there’s no point. That’s my feedback.
Sharonlisa1972 - Annoying add on selling
After using the app for 3 days having paid for a 1 month subscription covering meal planning and exercises each recipe now has a lock symbol on it. When trying to access the recipe the screen is covered with an ad to up sell me to an annual subscription. Whilst I can click off that screen and finally access the recipe (already paid for in my 1 month period) it was not obvious that this would be the case. The app is misleading and I will not be signing up for any more periods because of this. Otherwise seems like a decent app but your greed has lost you a customer.
Nellischl03 - Love it so far!
I just had my first baby 3 months ago and as happy as I am, my self esteem has been at an all time low as my body has never looked so flabby! I’ve only been using the app for two days now but the workouts target my personal problem areas, have got my heart pumping and have me sweating which I see as a good workout!
Also, for any Mums who are home with baby, the workouts are really easy to do without a gym :)
5 stars so far!!! No issues. Happy to continue use after free trial is over.
10 regt - Great support
I am using this app to assist and guide me to reaching my goal weight and fitness. This app is not just for your keen fitness enthusiast but also for people like myself (61) who would like to get and more importantly maintain a healthy lifestyle . It is very user friendly with support coaches there to answer any questions. I did have a minor technical issue however the great support team fixing the issue in an incredibly fast time, I thank you.
Paragasj18 - Horrible customer service
I gave the app a chance and it was ok but I am not willing to pay for the subscription which was not clearly said after signing up for it. So I wanted to stop my subscription and it took them almost 4 weeks to stop it. You have to go through hoops before you can stop your subscription. I had to pay 3 times again before they cancelled it. Totally unnecessary. If you really think that your app helps a lot of people then it should be easy enough for them to stop their subscription instead of making it difficult to do so. This makes it feel like the app is just a means to get money from people.
Marrowmoon - Charge is not one off, it’s weekly!
Aiming to get the basic version, I initially paid and was shocked to find that I was being charged weekly for the app that I was barely using.
The content is good, and it’s nice that you can buy add ons, but given all that he free info available out there, I definitely don’t think this app is worth it. Sorry. Maybe if the charge was one off, quarterly or even monthly, but weekly is just greedy, especially as that detail clearly wasn’t that visible on signing up, I wouldn’t have purchased it.
Anupriya Hariharan - Never subscribe the app
I subscribed for this app and and in a week I had requested for cancellation of the subscription as I found a better app. I didn’t even ask them to refund the current subscription but to stop from next month. They didn’t stop the the subscription and next month they have again take the amount and today I see one more amount deducted from betterMe total close to $50 deducted in 30 days. This is very cheap. They didn’t even have a proper customer service. No reply and can’t load the previous request I had made. NEVER EVER SUBSCRIBE THE APP. It would be great if some can respond to my request and refund the money taken.
Singhangel - Worse app I ever used
It got subscribed and money is auto debiting from bank account , tried writing emails to support for no one response. Also there is no option in app for cancelling subscription. Money is getting debiting by itself and no one is responding from the app support, even my purchases are not reflecting in application. No one should get this app for time and money wasting. Worse app ever i have seen. They don’t respond. Such a care less support and useless application. And the surprise is the cancel subscription option in application is not clickable and that’s totally useless there. shame on you guys for taking money like this from people.
Deb@d - Glitches
The reason for three stars is because the app keeps glitching. It worked well the first couple of weeks and then the settings automatically changed which led to the disappearance of all my progress data. I have deleted and downloaded this app thrice so far and the glitches continue to happen. I paid 20 AUD for the services so I should get what I paid for! How can this be fixed!?!!
Dragon killer 65 - Really good app
I only found your app recently and wow. As a person with little to no money in really thankful that your app allows me to access and actually use it without paying a fee. I have found it hard in the past to find good workout and unsure of how much calories I actually burn but your app has not only great workouts for everything but when completed one it tells you how many calories you’ve burn. Definitely a 5/5 for me
Hj fighting v C j - Unauthorised taking of money from credit card
Yes very misleading app. I signed up thinking it was a one off charge for a program and then found out I actually had to send an email to cancel subscription which I did. This was acknowledged immediately and I was told no further payments would come out. A week later they took more money out of my credit card. I have sent about 10 emails over 4 days and no response. Beyond angry at unauthorised transactions and no response so now it’s up to me to cancel my credit card! Don’t use this app! I advised in one email I would give a poor review but still no response...
:): georgia :): - 10/10 <3
I think this app is very helpful and empowering I’ve only done one work out and I already feel great. (Mind you I’m only 12) but it’s made me feel just that tad bit more amazing about myself would highly recommend and is obviously very effective as they also track your steps carbs burned and so much more. Ik this sounds like an advertisement but I honestly love this app already and hope it takes people to a better path<3
Dopmnsor - Also cannot cancel subscription
This is a ridiculous service that neglects customers and does not allow customers to unsubscribe themselves. I have never heard of a service that requires customer service to unsubscribe for you. Sounds like a cash grab to me. I messaged to unsubscribe on the 4th of feb, only to get a message back talking about ‘how we can make our platform better’ and not addressing my cancellation. I was subsequently billed a week later unlawfully as i gave them ample time to cancel the subscription. I have messaged twice since then with no reply. I believe a refund is in order and i hope the developers see this.
Stuart wouterw - I improvement but overall good app
So on my last excersize I was like half y through it then it said the next thing was workout completed, I thought it was a glitch so I kept doing my excersize as usual, but on the next thing it went to rest then it went to where the excersizes should be it was blank just white and no sound, please fix this! But overall great app.
SarahWasho - Awesome
I really enjoy all of the workouts in the app and they challenge me and I believe the price is a reasonable amount. However, I can’t log any of my meals in the app as it only allows American foods or restaurants, I am Australian and it doesn’t have any of the store bought items such as frozen vegetables and such to track, so I have to use another app to track calories and this one for my workouts. I hope in the future you can add other countries foods
QueenOfDiamonds2K18 - Wouldn’t let me unsubscribe
I tried the free trial and it was fine but I found it wasn’t for me. I tried to unsubscribe but then crashed. I tried again and it did the same thing. I deleted the app and thought it would be fine. A few months later I realised unknown payments were being taken out of my account. After an hour of trying to figure out what the payments were for I realised it was this app. I’ve been trying to find out how to unsubscribe for the past couple of hours how to cancel the subscription and yet there is no way to do it on the website and money is still being taken out of my account. I am furious and I DO NOT RECOMMEND
Nothappy!538194 - Stupid!!
I signed up to this app as it said advertised on instagram that the app works out your “body type” and a tailored diet according to your figure. This was not an option on the app itself at all, instead it just had a meal plan and some basic exercises. I went to cancel and there was no one to contact. I saw another girl never got a reply after a week and was charged so I cancelled my subscription through the App Store. I phoned Apple and complained as I went through them to put in my banking details. Do not get this app!! Waste of time and should not be allowed to have no way of cancelling a subscription on the app along with having no means of contacting the company. 😡
Odeon75 - Disappointed
I’ve purchased the program via email and the pdf sent was a very generic plan which did not take in consideration my dietary options as well as the areas of my body I wanted to work on. It looked like it was a generic plan. I requested a refund multiple times and I have not received any reply. It’s also disappointing that you can only access the app for a week then you have to pay and it’s quite expensive. I still wait for a reply and a refund...
Can I add I emailed you the 6 digit number and have received no replied...what’s the best email, happy to resend the email I’ve sent you so many times now...
40somethingskaternewgrad - Cant cancel subscription
Have downloaded app but am cancelling subscription as I only want to try for 6 months. Trying to cancel this subscription leads you down a bunch of rabbit holes regarding Apple etc and won’t let you unsubscribe. Have emailed the company and am waiting on response (I have the 6 digit number they keep asking for in the other reviews, so I will see how they respond). This company requires a greater level of transparency and improvements in the ease of use of their app etc. I’m looking for a quick resolution and to be fair, I’ll write a better review if they deal with this quickly and appropriately.
Philat101 - Misleading and no support
After being mislead during the “trial” period. I had entered my card details, though was not sent any email notification to continue setting up my account. When my bank reported a suspicious payment I looked into where the payments where coming from. Each payment is from a different Better*** supplier. Support when it came through advised I had to create an account and then submit a cancellation request. I have done that 4 times and nothing, no longer replying to my original ticket. Now have to cancel card to stop the payment.
AHHHH HELL NO - Poorly designed
Initiation questions poorly formatted so you can’t read the whole question and isn’t clear if it’s talking about foods you like to eat, don’t like to eat, strengths or weaknesses due to it cutting off or having coloured text over a similar coloured image.
Based on this I don’t believe the plans ect behind the pay wall would be worth the money considering the sloppy design of the other pages within the app.
Seems to be rushed from a basic point of view but doesn’t even attempt to consider those who require accessibility. Eg audio for the vision imparted, colour options for the colour blind, large text for the elderly ect.
DandaraMB - TERRIBLE Costumer Service & Misleading - Part 2
I’m even more disgusted with the reply I did received today about my complain! I don’t think the Better Me costumer service understood that I’m not happy and I don’t want to continue even for free, I just want to get my Refund after so much waiting time!
This is the last msg! - Barbara (BetterMe)
Mar 4, 2021, 22:35 GMT+2
Hi! Thank you for reaching out to us.
We have stopped your automatic subscription.
You will be able to use the service until the expiration date, and you won't be billed automatically after your subscription expires.
As mentioned before, we would really want you to stay with us. That is why instead of a refund, we can offer you a partial refund in size of 4.99 USD. This way, half of the amount will be transferred back to your account, and your license will remain active.
Would you consider keeping the service on such conditions? BIG NO!
Flo.zzz - Unable to cancel subscription
I am very disappointed in this app as I have tried contacting the team multiple times and yet there is no response. When I signed online they failed to mention it would be a subscription charged weekly in USD. I noticed I am not the only one with this problem and although when I signed up online, I was promised a full refund if unsatisfactory, I am still unable to contact the team. It has been more than a week and I have not been doing the exercises as I don’t not have the time. I really wish I could give this app no stars.
Pro Excercise - Best health app to lose weight
This is a fantastic app to help you lose weight and help you with your problem areas. I would totally recommend for everyone to get this app and it helps with not only just adults to. You can get a 30 day risk FREE trial and this will help you to get fit, healthy and strong every year. I gave this app 5 stars. Get this app NOW and write your review and what you think about it NOW!
123walterwalterwalter - Police investigation
Illegal scams made against anyone that downloads this app, credit card information will be stolen, and no possible refund. If you have signed up once, (even after deleting this app as well as the subscription) there is no way to have your credit card information removed from this company and the only way to stop being charged is to change credit cards completely. This organisation and the people owning the accounts receiving this stolen money have been identified and a police investigation has been launched.
Blahman82 - Fraudulent Activity DO NOT DOWNLOAD!!!
I initially paid for a “personalized meal and exercise plan” but only received a generic pdf for my $9.99. I was then told to download the app to backup my plan, no mention of extra payments. Once in the app(which as usual says In-App Purchases) I was encouraged to subscribe to further services, which I declined. I was going to let this go and chalk it up to you live and learn. But now they have charged me again, less than a week later, and I assume, are going to keep charging me at least monthly, even though the app does not show up as a subscription in Apple ID.
Khukuri ko dhaar - Be aware - Don’t buy any plan
I bought a meal plan thinking one time purchase since it did not state any weekly, monthly or yearly plan it had to be one time purchase but it was not. after a week they charged me another big amount I emailed them saying cancel my subscription it’s been another week now they have not responded me yet. Yesterday they have again charged me.
This is a miss leading and false app do not get trapped in to it. Once you subscribed any of their plan they will keep stealing from your pocket. This is so sad scamming app like this is still surviving in Apple store.
Jbsagar - Unethical charges
After sending several emails and reporting that I am getting charged for something I didnt even subscribe for - No response . When I got a response I was told they cant figure which id I signed up with. Getting charged weekly when I never signed up for any weekly payments. After I immediately cancelled , nothing happened. You sent me instructions on how to cancel subscription! Are you serious?? I said in the first email I cancelled and still getting charged.
This is cheating. How far can someone go with cheating?! Worst experience with an app.
Dellogs - Misleading fees and charges
I must have downloaded the app previously but unclear of activity since there was no confirmation email that I could find.
Then I was charged for use, which it appears I later cancelled but again cannot recall an email confirmation.
Then I was charged another fee (even despite cancelling an apparent subscription). But when I emailed their customer service their response was full of jargon that didn’t make sense to me. I am still in the process of trying to understand why I am getting charged for something. Apparently if you download this app and no longer want to use it, then if you “react to a promotion letter” you will get charged a fee for responding to their promotion (which makes no sense… and where are the terms and conditions for this??)
This app will get in to the wrong hands and this person will likely sue!
Ht0561 - No response
Requested over a month ago to cancel subscription, after 2 weeks they came back and offered a “gift” for the inconvenience and its know been weeks since I politely declined and stated I just didn’t want to be charged anymore! I’m still being charged and they’ve taken even longer to get back to me so the payments are still happening!! If you read this please just want to cancel the subscription! That’s it! I don’t want to be charged for something I’m not even using and asked to cancel over a month ago
Hili72 - Rip Off Do Not Get This App
They will gladly take your money, will not respond to cancel requests and provide no service whatsoever. I tried this app & it’s good but it’s not for me. I contacted customer support to cancel my subscription soon after downloading. I was asked why I want to cancel, and after replying I have received no response to my cancellation request but they have the nerve to still charge me even though I was well within the cancellation period. I have tried since January 27th to cancel. It’s a complete rip off!! Save your money and try a different app.
Ambolol - NO TRANSPARENCY DOESN’T LET YOU UNSUBSCRIBE
This app is not honest enough to tell people about the payment plans. They get your attention with the really low price but not really tell you it’s only for a 7 day subscription. The app itself doesn’t have an option to stop or unsubscribe and you have to send them a chat/email. They asked too many questions as to why you want to stop subscription when it’s obviously the reason is the app and the service itself. Don’t waste your time on this. As of this writing, they haven’t processed my unsubscribing yet.
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Stacey Kemp - good
you don’t have to pay them or do the 3 day free trial. their meals seem delicious but i haven’t had opportunity to try them. the workouts seems very well put together.
Abby h@3833 - Love the app. But it stopped loading
I really love this app. I paid for the annual subscription. The workouts are really good and they aren’t too hard for beginners it helps people with injuries such as myself and has the challenges to further you on your journey. So far I really like it. But the problem is now the only thing that is loading is the workouts and the settings page. The calorie counter isn’t loading or the calendar. Is it a glitch? Please help because I enjoy this app
MTBelle9 - Took $60 out of my account
I subscribed to this app mainly because it said it would be $60 yearly which rounded out to be around $6 a month. At least that’s what the description says. However it took $60 out of my account. This app is a scam to get people’s money and I want my money back. If I do not receive a refund I will be going to other means to receive my money. This is a major disappointment. Will not be recommending this app to anyone and will make sure no one I know ever uses it!!!
Usegiaegba - Bad
I tried the 3 day trial and i did not know how to cancel it afterwards they automatically took 20 dollars from my card. I want my money back!!
James21079 - Disappointing
I literally just installed the app and used it for 1 day. I cancelled my subscription yet the app automatically charged me $59.65. Somehow they have the authorization to my credit card information.
Coco1238209 - not happy
i do not know how to cancel my subscription, it never gives you the option and they charged me $14.00. How do i cancel?
Niska123 - Interesting
I haven’t yet had a chance to try the meal plans but they do seem enjoyable and easy to prepare and I will definitely update my review once I have the opportunity to try them. But for the workouts them selves the thing I’m disappointed with is that they don’t seem challenging, I do feel tired when I come older them and my muscles are sore but I’m not breaking a sweat doing them. Also I’m just in the third of the first program but the workout has been the same so far since the second day, it doesn’t how you the next days workout until you complete the previous day but I can see that eventually the length of the workout increases a bit . So I guess we’ll see!!
Jubscanada - DO NOT DOWNLOAD THIS
Tried to unsubscribe they stole my money
Consuelo_1 - Cancelling
Hello I am trying to cancel my subscription the option in the app doesn’t work I have contacted support with no response and unsubscribed from Apple for this app
Kryys1029 - Don’t purchase!!
They kept charging me!!! I wasn’t even using this !! I want my money back!
Luhsiaosan - Support team was able to solve my wrong payment issue
I had an incorrect charge of US$4.99 and after quite a few emails the support team agent was able to retract the wrong payment and even refunded additional credits as a compensation. The support team agent was very accommodating, friendly and courteous. Thank you for the effort.
Microhala - Scam
Better me are scammers , they are not letting me end my subscription and they wont respond to emails plz do not install this app or you will be scammed , i game them my 6 digit number and still no response , they are liars and thieves how are apple approving this app on the store this is a scam app , apple plz remove it
Jakwowizzujeowjds - WONT LET ME LOG IN
Wont let you log in after signing up. I just want to cancel my subscription now and they’ve made it impossible. If someone from this team can please help me cancel the subscription and refund my money.
Guest013 - Fraud
I downloaded this and paid subscription fee for one week. Soon I unsubscribed it. I have been charged twice for that for no reason. There is no option of payment method removal in the app. There is no reply for my continuous messages to help. I am getting same reply in the mail. This is absolutely fraud.
Samsam723 - Rip off
I accidentally cancelled my 7 days after paying 16.99USD. I should atleast have access to the app for 7 days. But now it says subscription expired. Really BUMMED.
Sweets2412 - Incorrect amount deducted and no help from the team
Hi, I recently took the yearly subscription and an additional amount was charged. I have reached out to the customer service and received an incorrect response. When I reached back, no one responded back despite the follow ups.
Neeners2435 - Scam
If I can give zero stars I would. I paid through the website ($60) and when I logged in on my phone it constantly asks me to purchase it. It does not allow me access the fitness and meal progams. Reached out to their support and no response. Feels like a scam. Deeply disappointed. Don’t waste your time.
3pti - Waste your money
Please be aware. Please don't pay for this app. This is a trap to charge you a lifetime. You can't log in to it and use the plans, you can't unsubscribe and you charge for a lifetime. They never support you they just said please login! And when you send them a message for unsubscribing they never care and charge you again! I don't know how can avoid charging!
Another Bitter Me - Kept being billed weekly after cancellation
I accepted the trial to see how it worked but I found the notifications were relentless and then was offered $29.99/year but I cancelled, was refunded a week they charged anyway and now I’m getting no response after repeatedly being billed $9.99/week even after deleting the app.
Moe123abc - Not worth it
This app is the only app on my phone that takes more than 30 seconds to load every time I open it. The constant ads make this app not very enjoyable to use. I contacted customer support but haven’t heard back from my last message when I told them all my data disappeared. Luckily the information reappeared later that day.
Jillyfish12 - No support
Sent two requests to get help with issues got no reply. Accidentally selected keto instead of regular meal plan, no option to go back and change it. None of the meal plans take any of your food preferences into consideration. Overall huge waste of money and they charged weekly! $40 just gone. The interface looks pretty but that means nothing if I can’t get the content I need or help when requested.
Cr8com - Bad app
Lots of ads and they just keep wanting more money
Dbernier73 - Scam Do not subscribe!!!
I bought a supposedly free trial for 9.99$ but it was immediately charged on my PayPal account. I downloaded the app but soon realized it kept pushing me to subscribed to other stuff. I asked for a refund and then I was informed that it was a 9.99$ WEEKLY subscription!!! It was never stated! It’s completely against Canadian and Quebec’s consumer protection laws. I want a refund and a confirmation any subscription will be canceled. I buy apps and subscribe to online programs frequently but I’ve never seen such a scam!! Ticket # 652473
Mb_farmgurl - Bad bad bd BAD!
I have been requesting time after time to cancel my subscription and they keep taking money! I have been in an email battle from hell trying to tell them I WANT TO CANCEL!
Annoyed_and_pissed - The app sucks!
I can’t see my stats even thought I already activated it. Tried contacting them but no reply since the 7th of December. I liked the workouts but lost interest on the app.
Qut3 p13 - Where’s the 1/2 a star ?
I joined this app through their online program. It’s was supposed to give me a meal plan and a fitness plan. Than it told me to download the app to log in. I can’t even do that! Same email address, same password. So than I try to change the email address, couldn’t even get a email sent to my inbox to change the password! I only paid 4.99 US ( close to $7 CAD) but it obviously isn’t worth this kind of hassle. At this point I just want my money back. And from what it seems other peoples experiences are, I want it back before they take more money from my accounts.
Vangoaler - False promises
This app promises personalized meal and fasting plans. Neither of which are true. I filled out the quiz several times only to be presented with recipes that contain things I am allergic to.
When I reported this issue, I was told I would not be given a refund, despite the fact that I never received the services promised.
Apple should remove this app from the App Store, it is a scam.
Wendyyyc - Attention
I have not yet try their program, I only did the trial for one day, then they started charging me, they said free for 3days, but not, for two month, the first month I contact them and let them know I want to cancel, they said ok, then never refund, then I let it go, this month keep changing me again, I have to downloaded the app again to be able to contact them, it has been a week, nothing comes back. So be careful this app, it is a big lies
Fl1223 - Rip off
Unreal multiple unanswered messages on the app and emails back and forth trying to get this cancelled. They dont show up in the app store or have sny easy cancellation option in their app like a legitimate company. When they finally answer your emails they offer to push your renewal out by a couple weeks. No thank you. And ask how does that sound . Really? Just cancel this. Total nightmare idk how apple allows them on their site
Ruks0528 - Billing scam!!
I started with this app keeping an open mind but was instantly turned off when they took payments out of my account on December 7th (sign up date), December 9th and December 14th. They took $45 extra when they took money the second and third time!! And when I contacted them all they said was that “the membership had renewed” so many times a month do they renew memberships?? They didn’t reply to that, the just ended that session. Needless to say I cancelled my subscription (I doubt I’ll get the $45 back!)
Keki0926 - Not Happy At All - SCAM
I tried the trail and was not interested in the app. When reading how to cancel my subscription I tried and was unable to so contacted support. I received an answer about having an issue with the app but as soon as I mentioned cancelling it they stopped replying. I still can’t click on the cancellation button on the app and was charged for another mont even though I requested that the subscription be cancelled as it outlined in the terms and conditions as below:
• If you purchased a subscription or enabled a trial on our websites: To avoid being charged cancel your subscription at least 24 hours before the end of the then-current period. Note that if you have purchased the subscription through our website, you will not be able to control it through the Apple App Store or Google Play. Instead, you may cancel your subscription via our support chat that is available within the app and through our website.
Now, I can’t even click on anything that has to do with cancelling the subscription. I want it cancelled now, and I want a refund for the month that was not supposed to be charged because I cancelled using the support chat before the end of the trial.
Achraf Achraf 2020 - A ne pas installer du tout - désabonnement pas possible
Je me suis abonné et j’ai payé l’abonnement ... j’ai trouvé que le programme est très basique et pas grand chose de plus qu’on peut trouver gratuitement sur le web ou YouTube. Alors, j’ai décidé de me désabonner, et j’ai tenté de le faire comme c’est décrit sans résultat!
Attention, vous aller juste perdre de l’argent! Regardez sur le web et vous allez trouver bcp plus et gratuitement.
Gateau875 - Not answering
I’ve been trying to cancel my subscription since Wednesday, they don’t give you any option to cancel unless you email, and they’re not answering my emails. Wouldn’t recommend if you’re trying to try it out and want the opportunity to change your mind.
Jadegiroux - AWFUL
I did not know i was subscribed to anything, i tried to message them multiple times to cancel. i keep getting charged & it doesnt show im subscribed in my app store. havent heard back from anyone either on how to cancel
Cleommarick - SCAM
So unreliable. I was very disappointed. Told Me I was going to pay 9.99 as their “special discount” for a year. I’m getting weekly charges of 27 dollars. I emailed and contacted them through every platform, and they did not reply nor canceled my subscription. They will always send an automated email about thanks for reaching out, but there will never be someone behind the actual screen. Very upset.
Skhese - Not nearly as good as I expected
I bought this app after clicking on an ad and filling out an online quiz. It seemed like it was going to be a great program for me. I didn’t realize at the time that the $27 I paid for it would be a monthly fee. I thought it was a one time purchase or an annual fee. I have now cancelled the app because it’s definitely not worth $27/month.
My biggest problem is with the recipes. They sound great and the pictures are awesome, but here are some issues I have:
1. The images are not of the actual meals. They are stock photos of similar meals.
2. The recipes are very poorly written. Ingredients are skipped over, and the instructions are vague. If you are an experienced cook you can improvise but you can also end up with some real disasters.
3. The caloric count on the recipes is not necessarily accurate. I have cross checked the ingredient lists with other calorie counting programs and Better Me was calculating a much higher calorie count. I’m not sure if this is some kind of strategy to make you lose weight faster by getting you to eat even less than you think you are, but it is a serious concern.
Geetika10 - Bad experience
I just installed the app and i dont want to continue anymore there are no options showing me up for the subscriptions as it is a one month it is gonna renew next month and i dont want it. What can i do
Ivanof229 - If you want to lose you money, download this app!
I paid 45$ for this stupid app, hoping to get a personalized plan.
My daily workouts just disappear from my dashboard, I never received my meal plans, and now I don't have a workout schedule anymore!
I tried to talk to the technical team, but apparently they are busy with something else!
DO NOT SUBSCRIBE!!!
Ratqueen - Horrible
I have tried cancelling and getting a refund within an hour after downloading as I can’t eat any of the meals due to a health issue. The guy (Jordan) who contacted me back literally stopped talking to me the second I asked for a refund. Wouldn’t help me at all. Horrible customer service. Do not recommend at all. If I could Give them zero stars I would.
MissEmae - Scam
I’ve sent two emails trying to cancel and they’ve charged my credit card twice. I will be calling my credit card to report them for fraud.
Suzanne Bourget - Buy before you try 😡
You have to buy before you try. No thanks
OwOkawaiibakapotatoe - I didn’t like the app
Hi, it was a free trail for $6.99 a week but I didn’t like the app so I canceled it within a minute after I downloaded the app. Please refund me back $49.51. It’s not right to charge people like this. Thanks.
L_kmj - Be Aware
Subscription options indicated as FREE SEVEN DAYS TRIAL, yet the money was taken out. Apple wouldn’t do anything to refund either, so don’t waste your money and time.
They charged 120.90 which was indicated no where in the subscription.
Not much contents and such a scam in getting the money.
Do your self a favour and do not download this app. Very disappointing.
Someone.89 - You can only do the free trial by submitting a credit card information.
Must remember to cancel.
Redrover8 - Be careful
Be careful - I downloaded this app to check it out as it looked good - I was going through and doing what I thought was exploring the app - filling out my name height weight activity levels etc. and all of a sudden it told me I had purchased it which shocked me - No offers of price no nothing I had no idea what I had purchased or how much I have paid for it and then I had to get on the phone with Apple who told me it’s going to be 30 days before I get my money back - I have purchased things before on the App Store and never experienced this - I hope and assume the app does work for people and great but that kind of underhandedness I will never go near apps like this again
Me357824 - Spam App
This app almost screwed me out of $160. Filled out the info, and hit continue... luckily I have every transaction password protected, so the payment wasn’t made. Cancelled, and the payment didn’t let me go any further without payment, didn’t even get to see a sample.
Madrg - Livid... STAY AWAY
I accidentally client the free trial, now it’s saying if I don’t cancel within 24 hours of the free trial my card will be charged?! That’s bs... I’m a very tech savvy person and for me not to be able to figure it out is brutal. Terrible app stay away !!!
Ahhsjdhdjdod - Disappointed
Downloaded the app on an old phone and did not re-download it but was still being charged without realizing. The app was not on my phone!!! I would like my money back.
Cool girl 😊😊😊😊😊 - 😞 failed
⭐️ I came back bc I don’t like it anymore it won’t let me login and when I do it restarts I have to log in to Facebook book which I don’t have I wish you can improve This could’ve been a great app sad to say it kinda failed❌ I had to delete my good review so it was kinda a fail❌ un till I see improvements with the logins and exercises(not that much of a problem for exercise but can improve for faster results)💔
SSUJosh - Can’t cancel!
Seems like a scam, getting all sorts of charges on my credit card with no clear way to cancel. Fraud!
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