Neuron E-scooters and E-bikes App Reviews

Avoid, cannot park at destination. You are only told after the ride is over that you cannot park the scooter at your destination. You have to park it at a designated neuron parking area. So at the conclusion of your trip, you have to go away from your destination, often several blocks. Then after parking it there, you have to walk several blocks back to your destination. That is not how many scooters work elsewhere. This adds a major inconvenience. In my case I had to pay double the cost to take it to the parking area.

Tons of fun!. Take a couple mins to set up your account and the rest is a snap. Grab a scooter and zip around town. It’s a lot of fun, and they are everywhere. We used the scooters instead of the hop on/hop off bus passes we bought. 😬 Because they are so easily accessible. A must try in Singapore

Scam. Near impossible to find a working scooter, bills top-ups in minimum $20 increments. AVOID. Save the planet, walk.

Dumbest scooter app ever. Absolutely terrible.

App is good scooters often don’t work. Scooters often don’t work and don’t expect a refund

Drivers license required. It made me pay 6 pounds Then told me I needed a license which I don’t have. I’m over 18, like by 3 times. But I got taken!

Unable to end trip in parking zone. Very bad experience - Unable to end trip in parking zone - Small driving zone - A lot of noise - If you go through grey zone, because, it is simply faster and shorter, scooter turns off STRONGLY DO NOT RECOMMEND 1/10

melbourne. great fun

Never present. Love the app, the idea, and the rates. However, it seems like the scooters are never where they are reported to be on the map. Also, a compass like feature would be useful (the light blue shadow seen in Google maps).

Great, but way too pricey. it’s expensive

Scooter location map often inaccurate. I’ve been spending more time looking for scooters than riding them. Scooters are often not where map says. $5 fee for not parking in the relatively few parking zones.

Can’t try. I can’t try, because I don’t have a credit card. Please if you make the payments will be on “7eleven” so we can pay there. Thank you

Great app. I love this app. Definitely thumbs up

good. 다른 서비스에 비해 편하네요.

Tricked into auto renewing subscription. Highly annoyed that they assumed an auto renewing subscription and don’t even warn you the day before the debit is about to happen, shady business

Terrible polices your entire ride, not enjoyable at all. Makes obnoxious noises the entire time Absolutely useless, no riding zones are placed extremely poorly and if you even get close the scooter shuts down while i was on the street with cars. What is this good for if i can’t even use a bike next to the river, a bike path… will be deleting this app immediately, waste of time and money.

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Neuron E-scooter benefit to community. Awesome addition to the community honestly love riding these things around with friends and family so convenient and super easy to navigate set-up then ur on ur way from A to B in a fun, new and innovative way would definitely recommend for a fun experience with a group shared experience! 😇👍

Sneaky billing - stole my money. Purchased a three day pass that continued billing me every three days for the following month. $250 later and they would only repay about 20% of this, claiming that I had opted in for auto renewal and even sending me a screen capture that incorrectly advertises this checkbox empty and requiring to be checked by the purchaser. I sent back screen captures indicating that this was not an opt in service but actually prefilled, which I felt to be designed to catch people out and unfair. Their support then repeated the generic responses from their and we weren’t further helpful, watch out!

Service is okay but beward of auto-payments. The app and service are okay, but when setting up your account there is a pre-selected option for auto-payments. I have been charged 3 times for the 3 day pass for 2 days of use, and when I asked for a refund of the 2 over charges they are dragging their feet in providing the refund. Beware setting up an account and ensure you untick the auto payment option if you only intend to use this as a once off, like I did. I normally am good with this type of thing but in this instance they caught me and charged me triple what they should have.

The best scooters & ride zones in Melbourne. This is an Australian owned company that are making a real difference in Melbourne. I’m a frequent user of scooters in Melbourne and around the world when I travel and I think neuron has listened to consumers the best. They have upgraded the suspension, speed, have blinkers on the scooters, helmets work most of the time phone holders and they have really broad rides zones where you can put your scooter back where you finish your trip in my CBD areas, rather than having to try and navigate and find one like often happens on Lime scooters and slow things right up. Give these guys a go - MK

Overall a terrible experience. The scooter looses power far too often. Then once you’re sick And tired of dragging a lifeless scooter around the city, you go and try park it so you can just walk the rest of the way home and the scooter tells you that you can’t park here there or basically anywhere. To make matters worse, you end up finding a spot to park the scooter and it happens to be completely out of the way from the path you originally intended to take and defeats the purpose of taking the scooter in the first place, TO SAVE TIME TRAVELING FROM POINT A TO POUNT B! After all that rigmarole and wishing I would have just walked passed the scooters and journeyed home by foot instead, the company charges me something like $25 for the pleasure of dragging their property around the city. Overall a terrible experience and I’ll be sticking to walking and Uber from now on. 👎🏻

Overcharged. Signing up and taking my credit card details was seamless, however, despite remaining within the CBD, only rode for 7 minutes, when I tried to end the ride the scooter said it cannot and I need to park in a “Scooter Zone”?? I moved it next to 8 other scooters and it still wouldn’t let me end the ride (the fee kept climbing). I moved it again in an actual car park with bikes and scooters yet it wouldn’t end the ride. No one could tell me where a designated scooter zone was and my $9 rode went over $20. Customer service said they’d resolve this within the hour yet I am still waiting half a day later for a response. For the return trip I used BEAM - no issues at all!

Listen and responsive to customer experience. We would all like to have a safer and more convenient communication between different places. It requires your sharing of personal experience to minimize its possible risk for our ride to be better secured. Thank you, Neuron, for taking customer’s feedback into account so that we will not keep trying after seeing the low electricity warning shown on the e-vehicle 👍👍👍

Beware 1 day pass only lasts for 45 min. Not a bad app but their one day pass only lasts for 45 minutes then they charged me more. I can’t think of any other form of transport where a one day pass wasn’t unlimited travel for one day. Why even call it a one day pass? It’s a 45 min pass. A one day pass lasts for a day. That’s why we have different names for minutes, hrs and days. Its hard to see how this wasn’t intentionally designed to be misleading.

Pricing policy a bit unfair.. They start charging from the minute you scan and then you have to release the helmet, adjust it and put it on- them charging you the whole time. They also speed limit the bikes in a number of places where the paths are huge and wide. This means you take longer to get where you’re going and therefore pay more.

First impressions. Good first use of the Neuron Scooter. Would like a warning though prior to going into a restricted area instead of traveling 200mtrs in and the battery being disabled. Also need a warning as to how much battery you have left when down to one bar. Can be very dangerous if crossing a busy road like I was this morning and the battery died. Otherwise easy app to use and get started.

Shocked. Usually I use beam scooters but decided to try neuron as beam had not enough battery power for our group. A group booking for beam is $10 and then you pay for just the one rate for all scooters. Neuron charged $10 holding for each scooter and then charged the rate for each individual scooter. It asks way more information for each person and charges you money while your having to enter in the details of each person. Overall individually no issues at all but as a group booking definitely will pick beam any day as $83 for a est. 25min ride is just ridiculous compared to the beam est. $40. Nowhere to place the phone during the ride to see battery or map information Then we had to ride the scooters another 5mins from our destination to park it as it wouldn’t allow us to park it where we needed as it had to be in a designated stop. Honestly deleted the app as soon as our trip ended cause unfortunately there was to much to fault compared to beam.

Massive headache. I don’t like to leave bad reviews without reaching out to the company first, but I’m really disappointed in multiple experiences with this service and I haven’t heard back about complaints. Out of bounds areas are unclear (one neuron scooter I was riding literally threatened to call the cops on me while I was walking it through an area on a bike path), and the end of serviced areas are poorly notified. I was riding home and it announced that I was approaching the end of the area so I had to turn around or risk being shut off. I checked the map and I was already 200m outside! It turned off the power so I had to walk the heavy thing uphill 200m to even end my session. Poor customer service and just a bad experience I haven’t had with Lime. I’m going back to them because these weird issues don’t seem to happen there.

Annoying... Doesn’t let me drop off out from my work for some unknown reason and had to put out of the red zone for about 6 mins before stopping the charges that were building up then had to get an Uber ride back to the location. Would recommend notifications being sent to you notifying you’re in a red zone. Would save time and money. Thanks.

Great for travel. Neuron has helped me get to more classes on time than I care to admit. Its more affordable for short trips than beam I think and not being able to drive, the service allows me to get around canberra with ease and speed.

Amazing. Simple and and easy to set up and connect with scooter using the QR codes on each Scooter. Love the speed zones they keep everyone safe. Also like the way the scooters can only stay in certain areas Allows for easy access and finding of the scooters before rides. Great value for money for fast and easy transportation around city’s using the day pass or week pass is great value for money. Exceptional customer service when replying to questions, scooter or payment issues. Would 100% recommend this application

Expensive journey. Before you ride, check for approved parking stations where you will leave the scooter at the end of your trip. You can’t end the trip on the app until you are in the correct parking zone. The meter keeps ticking until you arrive in the parking zone. The app GPS will show you where the approved parking stations are, but as soon as you get close to them, the GPS shows that you are actually not close. You could be riding around and around while the GPS takes you on a wild goose chase. My $8 ride turned into a $25 ride.

Limited and frustrating parking options. A nightmare to park and overcharged. I used to love Neuron but they’ve changed their rules and will only let you park in tiny specific zones(these are 2m wide and not labelled). I had to go 500m away from my destination to park, and then couldn’t figure out where to go. They have a photo but when I tried to park in that place it said I was off by a meter and wasn’t allowed to end my trip. Instead it wanted me to park in a driveway filled with council trucks. Eventually I got it to work but it took longer to park then it too to ride and this doubled the charge. I recommend Beam instead because you can easily park in most places without a massive headache. I won’t be using Neuron again.

These goofy lil things are so convenient. 10 minute commute to work Don’t have to bring a change of clothes Looks extremely uncool but it’s fun so who cares Service area is a bit junk and sometimes they’re annoying to to start/end trips on But is preeeetty goooood

Complete disregard for safety of the elderly. After my grandpa fell over trying to pass a scooter on our very small footpath outside my home I was told Neuron had blocked our footpath for parking because it was too unsafe for pedestrians or my grandparents to pass when a scooter is there. However a month later scooters are back parking there and my grandpa cannot visit if it’s on the footpath. They have a complete disregard for customer feedback or the safety of our elderly population. Would never use their scooters, I’ll be using Beam for sure as they have happily blocked the footpath outside our house and it has remained blocked, unlike Neuron.

Fabulous way to explore Brisbane. Amazing fun way to explore Brisbane. When the climate is hot and the hills are steep and it’s too far to walk - this is just the best! I was very nervous and would recommend people start on the go slow level while they get used to it. Loving the experience and appreciate the fact that it enforces go slow areas and no scoot areas so that riders do not become a menace to society! Only had positive friendly feedback when I rang the bell and sometimes stepped off so as not to cause problems to pedestrians.

True opinion. Mostly pretty streamline, needs to appeal more to broke people who can’t afford to buy one, incentives and ability to earn credit would be great, also haven’t fully explored app

BEST SCOOTERS EVER. GREAT CUSTOMER SUPPORT!!!. I recently got the Neuron app to use around Australia, as I am currently traveling, and i think Neuron is an amazing idea! I used it a lot in Darwin, and its nice to explore, in an enjoyable way at the hold of a button !!! Their customer support is great too! I wanted to add my parents to scoot with me, but it wouldn’t work- I think it was my fault as I am not tech savvy and had no idea what I was doing. Anyways I couldn’t work it out and sent a review because it asks you about your trip all I said was “why won’t you work” as kind of a joke, not wanting a reply, but someone sent a reply, refunding my money!!! I think that’s so nice considering it was my fault I couldn’t work it out!!! They are a great company, and I recommend it to any people who like fun, exciting experiences!!! BUY NEURON NOW!! IT IS THE BEST SCOOTER APP!

Fun but. I just used for the first time. U fortunately I didn't realise that the time keeps running after the helmet is clipped back into the unit. I only noticed that 5 minutes later so my 2 min right turned a bit expensive. Please refund me 5 minutes.

Got refunded at least. Don’t really like the $1,00 activation fee but then again who does. First time I tried one the helmet stayed locked during my “ride” and the accelerator and brakes weren’t working. Paid $2.50 for literally nothing (incl. activation fee). Was refunded for this though. Had to walk further down to find another with its helmet missing, until about 1.5km from my original location I found one that worked perfectly and unlocked the helmet during startup. At least I got refunded for the first

First ever ride !. We arrived in Canberra last night and saw all these scooters around the streets. So… this afternoon we decided … why not go for a ride. A Sunday afternoon scooting around Canberra was lots of fun, even in the chilly air. Not sure it would be quite as relaxing on a weekday with the pathways no doubt being busier … but maybe we will go again tomorrow and see :) Love this mode of transport. Well done Canberra and Neuron 🧡

:D. I usually Uber or walk to work but recently I’ve been using these scooters. They’re very good in low traffic times where there are less cars around. They have a flat rate with the unlock fee and pay per minute, unlike Uber that has surge pricing. A 40 minute walk turns into about a 6-10 minute ride, scooter rides are also about half the price of an Uber(plus you don’t have to deal with rude uber drivers). I don’t usually write reviews, however I rode a scooter with a broken high speed button, left it a bad score and then rode another scooter to my destination, I was promptly emailed and informed that they would refund my ride and fix the scooter! They have excellent customer service, and I will continue to happily use this service. Some people ride these scooters around the neighbourhood and get in the way of pedestrians and cars. I wish there were more bike paths to ride on- there’s just not enough infrastructure in the area to comfortably use these scooters as much as I’d like to.

First ride!. Let’s ride to the fireworks from East Perth! First time on a ‘leccy scooter. Pricier than anticipated at just over $8 for a ten minute ride, Uber would be less for the same journey and no bumpy ride, no risk of hurting a pedestrian or finding yourself underneath a truck! However riding a scooter is a lot of fun so for an occasional fun journey across the city it is great. The scooter badly needs suspension as the ride is very jarring with having solid tyres.

Ever so grateful 🙏. Walked a good 3ks then found a scooter. Best 17 minute ride ever! Must say I’m glad I didn’t have to walk up the hill on Rockhampton rd 😅 awesome for agency nurses who are trying to get around to see the beauty of each town. Worth the ride especially in Yeppoon. Be nice to have some for nurses in WA Midwest Carnarvon hospital. Thanks again!

False information. I was very disappointed with my first and last attempt at using Neuron. I found 2 scooters about 50 meters apart in Darwin, so engaged one and walked it, with my wife, to the second scooter. Engaged the second scooter then they both said we were in a no-ride zone. What does that mean? It was a wide walkway in a park! What to do? Couldn’t cancel. Neuron wouldn’t let me. Couldn’t ride. Meter still running. Eventually after about 10 minutes of trying to cancel I was informed that due to lack of activity the contracts were ending. I got false reports showing that we had ridden both scooters over some distance and returned to the starting point, when in fact one travelled 50 meters and the other had not moved. I was charged a total of about $10 for nothing. I complained the next day to the phone contact but was brushed off. I will not use Neuron again. Darwin if you are going to run an experiment with scooters provide support for users and try another app. Neuron is not user friendly.

TERRIBLE CUSTOMER SERVICE. I hired 3 scooters, through the group ride function. Half way to our destination one of them ran out of battery so we had to push all 3 to a designated parking area… the nearest of which was like 1km away. I ended up being charged $45 for what was meant to be an 800m journey. Called the customer service number THREE times and reported the malfunction through the app, and was still charged for all three rides. Watch out for the hidden fees!!!!!! Such a scam… use beam or just Uber instead. Would never recommend at all.

Easy and fun. It took about 30 seconds to figure out it, plenty of step by step instructions. It was a lot of fun. I took some sanitizer wipes to clean the helmet (coz I’m Germophobic), I’m definitely doing this again, It was enjoyable, and easy (I’m 48 years old).

Cashgrabby service to use only if no other choice. Where should we start? By the fluctuations in per minute price? Let’s just say that when the price is low, your ride will be the quickest somehow. However, when they rise the per minute price, typically during rush hour and weekends, the “low speed zones” and even “no riding zones” just multiply themselves. I use this service to go to work only. My riding time goes from 5 minutes on a normal day with regular traffic, to 10-12 minutes when they impose all this nonsense. They do have some tests to check if you’reintoxicated, but they only run it on Friday and Saturday nights. Way more efficient for them to put low speed zones everywhere, which actually makes it all the more dangerous for you on your bike. Even better when the chunk is no riding so you have to ride the bike as if it was a regular one, pretending it’s not MUCH HEAVIER. Bothering traffic AND people on sidewalks depending on where you choose to ride. Looking forward to never using this service again in a couple of weeks due to a move. Would highly recommend taking anything else rather than this.

Rough ride. Experience has been good so far just how they are built going over things like tram lines in Melbourne or small section of bluestone because you have no other choice is rough compared to similar companies. Be aware they do peak rates so check before unlocking.

Not just for the young!. We are both over 60 and don’t move as well as we did in our 30s. The scooters are stable and easy to use. If you have used a scooter as a kid, you know how to ride these powered scooters. If you haven’t it does not take much to work it out. They do not go too fast to make you feel unsafe. The app is easy to use. David Reynolds, 62 of Sydney

Love Neuron. Wow. Have been riding scooters for 12 months but always bought a universal pass on the other scooters. Force of habit. Their system was down tonight so I grabbed a Neuron. No comparison. After 1 ride I am a convert. Neuron hands down in every category Great scooter. Wider. More stable. Quieter. Better tech. I am done. Completely converted after 1 rise. Thank you

Only use this scooter if you want to pay ALOT more. I have used many “last mile” styled scooters and bicycles, this by far is the most expensive and least easiest to use. The product is probably the least powered and least able to navigate terrain, you will be disconnected then reconnected for no apparent reason. The scooters have no power and you will find yourself out paced by a leisurely walker. So why Five Stars........ simple they have made it so easy to take money off you I don’t need to be mugged out in the street anymore I can just get this company to do it for me. The prices are abomination. I selected a $15 and still got charged $45. What’s the point of advertising a fixed rate. In my opinion do yourself a favour and Use anything else other than this company.

Got to do it!. This has got to be one of the funnest part of my holiday. I love it so much. The fact that there is a long ride makes it even more special. In Busselton, you can ride the whole way along the coast from Bayview Geographe resort, all the way to town. Thank you so much for providing the service!

Super fun!. There’s no busses on weekends where I live, and the scooter meant I was actually able to get into town without walking for 40 mins. Plus I went on the bike track so I could go fast which was awesome! All in all very fun and I highly recommend

Profits before people. I too had a sad experience with neuron, long story short and an ex rorted my account left Me with a one trip highly shelved Bill in pending! Therefore I can’t add money to my wallet until I pay for that trip, I’m already struggling in this crisis and I know that would cause me more stress and financial hardship name Tim experiencing any detrimental issues! Clearing my fear wasn’t going to send them to receivership but did end up costing the more on the long one because I’m not putting any more money on them And the customer service was the most rudest arrogant Support team member and any in industry I’ve experience I’m done see you later neuron. #bringbackbeam

Terrible app and customer service. I used this vehicle only twice, the first time was ok but the second time was a nightmare. I used it to get to a place early and I ended up wasting more time. When I arrived the app didn’t let me to finish the ride and ended up charging me almost 30 minutes more. When i made the complaint they gave me a basic answer and they didn't even investigate my case. Terrible! I will never use it again.

Scammed by Neuron. I bought a single pass but received multiple charges because of a disguised auto renewal function. After discovering this I read the FAQ and found the information about cancelling the auto renewal was incorrect - there was no option for cancelling. Issue resolved only after contacting help. Besides the trouble I suspect this is actually criminal. If it was an attempt to generate extra revenue it backfired - will not use again. Scam operation.

Would be great if it worked. I’m sweaty and late since the scooter I reserved via the app said “service unavailable” when I scanned it. Why did the app show it to me on the map AND tell me it had 1.7km range AND let me reserve it AND ask if I wanted to unlock the helmet?? Why not simply remove it from the map view since it’s unavailable. What a complete waste of time. The user experience of this app is bad. No consideration for users. Would give zero stars if it were possible to do so.

So much better than walking. We love grabbing Neuron spotters whenever we go to major cities. They are fun and easy to ride. Allow you to see so much more in limited time, travelling about 3 times faster than a casual walk. They really save your legs and you just hop on ond hop off so you don’t waste a minute. There great for the environment too. Great concept and initiative!

Mixed feelings. At age 72 I’m enjoying using an e-scooter but can see there are hazards for some. The position they’re left in is one, if care isn’t taken to see they’re not an obstruction. The bell doesn’t seem loud enough to alert pedestrians in shared spaces. Otherwise silent, non-polluting fun is a huge plus. Hope this trial sorts the problems.

Good way to get around but too costly. Like using the Neuron scooters, except they end up being quite costly my phone went flat and it cost me just have a scooter going as I couldn’t in my mind, it would be good if they had the concession rates in place of their rates in Melbourne etc to be able to use more as I would think that it would be students and income owners that would want to be using the neuron scooters the most, however they are too possibly to use often

Dissatisfied. Bitterly disappointed. Rode home, just find out I had to turn around and drive all the way Back to a designated parking area. While I was charged at full rate for the whole period, not to mention the cost of getting home from the designated parking area. I do not recommend and while I was eager to try it, I will not recommend it to any of my friends, nor will I ever use it again, bitterly disappointed in what was an exciting product. Clearly the technology is not up to date as inferred.

Using a Nueron in Darwin. Took the plunge and navigated downloading the app etc. Took a while but it was fairly straightforward. Cycling and scooting are the ideal way to cover short distances around the CBD. In Darwin. It’s mostly flat and traffic is generally light. Once you know the rules and restrictions it is an easy system to use and is effectively monitored. My only regret is that I didn’t know about the multiple day pass which I would’ve used. A holder or slot for a mobile phone on the bike or scooter would be god as I had to dismount and take off my back pack to check on my phone. Something to secure a bag or item in the carrier would be good . Overall I found the system fun and efficient and reliable to use. It has complemented a very enjoyable stay in Darwin. Highly recommended!

New user of Neuron Scooters.. My car is currently undergoing repairs. I am now using public transport & taxi’s. I used a Neuron Scooter today to go to my gym in the next suburb & found the cost of the ride $23, more expensive than a taxi. It would be convenient for me to use a Neuron Scooter to go to work, but at $17 for a cab the scooter proves to be the more expensive option. I love the freedom & fun of the scooter but my use of them will be limited unless a very short distance.

Charged $6.00 each unlock. These money hungry pigs take $6.00 every unlock even though it is advertised as $1.00. If you try to contact them and ask why, you will be taken through 3 different web page support pages horrendously put together in hopes of you giving up and never being able to fight the complaint... I clearly have an account hence why I’ve used the scooter but apparently my account doesn’t exist and my password is incorrect leaving me unable to fight the complaint and thus entailing me to lose $12 on top of $2.55 and $3.30... equaling close to $20 for about 5 minutes of riding. Absolute pigs. Use Lime with their no hidden costs and actually functioning support page. Neuron Dogs.....

Super convenient but definitely needs improvements. On our recent visit we found these scooters super convenient & a super fun way to get around! Unfortunately there are no phone holders & you can’t put directions into the app so you’re having to regularly stop to check your maps AND check the neuron app that you’re not riding into a no ride zone. Having to stop regularly is very inconvenient & on occasion it will let you ride outside the no ride zone then turns off but when we turned around our scooters didn’t turn back for on for over 500metres. Great idea overall but definitely add Prahran to your ride zone

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Careless company. Sick and tired of these scooters being left everywhere, blocking sidewalks, especially for disabled people. Be responsible and designate areas to leave the scooters that don’t inhibit infrastructure

Brakes. The brake are terrible. The reallly. See to be serviced.

Fun. It was a fun…Nice ride ..

I’d rather walk. What the point of riding if you’re not gonna talk dirty to me, you make me pay for a ride, which is illegal in this province, and then you talk like I just walked in HRs office at work this morning. If I’m paying for a ride, I want it dirty. Enjoy your ride, more like enjoy being eternally flaccid, not only did I arrive late, I don’t think I’ll ever be arriving again. On top of that, I think it brought back my schizophrenia, either that or I gotta up my dosage. Gotta call my doctor.

Use code Resgde9jmn For free ride.. Great service

Dangerous and useless. Side walk detection consistently malfunctioning and forcing users to drive in heavy traffic. Its ok not to drive on sidewalks but it doesnt detect when you’re not on one

3200$ in damage to my vehicle. Not expecting this to solve any of the last issues I’ve had with this company but thought I’d tell my story. To the gentleman who took off after throwing a scooter at my vehicle in downtown Calgary, I would like you to know you caused 3200$ in damage to my vehicle and I had to go through insurance to get the damage you caused covered. Thanks to neuron you were able to hide and get away clean as if you did nothing at all. I hope you’re happy that because of your actions a company was willing to let you hide behind their privacy restrictions. I used to be a frequent user of this company but for the foreseeable future as this company will not hold their drivers accountable, I will be boycotting the use of them.

Geo Fencing is Terrible. I don’t love being in the middle of traffic, going 15km/hr and having power killed because you think I’m on a sidewalk. Being asked to provide ID as I’m trying to get my first ride really disrupts the flow of the trip. Just ask me when I make the account. You billed me for the time while I was adjusting my helmet getting ready to ride. Seriously?

Perfect. I like it , use my referral code for get 5$ discount REKCVTABJL

Just terrible. This is a terrible scooter service. Can’t even ride it on bike lanes.

Scooter. On the scooter, straight up “scooting it” by it well haha… lets justr say, my wheels.

Meh.. It was ok. Slow.

Nice ride. This is my first time ride,it was awesome 💕

Slow but fun !. They are slow up hills if they get up at all but they’re fun

Awesome ride. Easy app to download and the ease to f use was amazing

Riding zone. Increase riding zone area

Good but can get expensive. I love the service. I would use it more frequently if it was a bit cheaper.

Great. Great

Scooter convert... Amazing way to get around Calgary.

Old account user still linked to this account. I downloaded this app and used my new phone number. Well apparently the person who used to have my number had this app and owes money (along with owing everyone else, based on the collection calls I get looking for this person). Even opening the app through Facebook does nothing; it still has it as the old account user and won’t let me do anything. Here’s the thing; I have ALL their data….basic credit info, every single trip taken, full name, ect. I have emailed the app but still can’t get help. Unless I pay off the old bill, it won’t let me change the name or even delete the account

Terrible location tracking. Very limited riding zones. Additionally, the poor location tracker on the scooters make them turn off if you get close to sidewalks.

PERFECT. Let’s go

Smart way to get around Calgary. At the FCM conference and getting around downtown was so simple, convenient and inexpensive that it was an obvious choice. 😎™

Neuron Scooter. I had lots of fun riding around the city and the scooter was very fast.

Frustrated. Imagine a scooter that tells you that you can’t ride on sidewalks then proceeds to beep a lot loudly as if you’re retarded then limits your speed automatically until you get on a road where your max is 15km/hr all the while literally everyone in their cars mutter under their breath “f**king losers. if you can’t keep up with traffic then you are the traffic. The price is stupid high considering it’s a rechargeable battery that costs the company nothing. Then if you travelled far enough you end up outside the bounds and can’t find a designated ‘parking spot’ for which if you can’t find, will just charge you until you find one. Don’t waste your money. Save up two paychecks for a real electric scooter that isn’t being run like an authoritarian government.

Gh. I feel like I was robbed

The goat scooter app. Cheap and reliable

Pricey, annoying to use, but definitely fun.. This is a review for the entire service, not the app. I paid to unlock it and since it was parked outside of the zone I had to manually push it into the right area, while paying per minute! And it said I was riding on the sidewalk when I wasn’t so it killed my power. Really annoying. But it was fun to ride, I will say that. But not very fast. I ended up paying almost 4 dollars for less than a kilometre. A bus ride for less than that can get you across an entire city. I’m glad I tried it but personally it’s not something I would use regularly.

Threaten me with legal action. Keep your scooters off the roadways Or I’ll actually sue you

Trip. I had to drag the Scooter to the place where I got it from, otherwise the money would be withdrawn from me and the journey would not end(((

Amazing. The let you do stuff to get credits it is the best electric scooter company

Fun. Fun night out

Ruined. They ruined the fun experience when they made them stop when detected on sidewalks. Scooters going 24kmh in a 50kmh road is very dangerous, much more dangerous than going on the sidewalk.

Good. I had so much fun I love going fast!!!

They’re okay. I don’t like the fact you can only ride them on the road, it’s a little bit dangerous. Other than that there good, could go faster

Horrible experience. Terrible control of speed. It goes way too fast, even with a helmet. I'm writing this review from the hospital (AR).

Worst experience ever. We were visiting ottawa when we thought of using their e scooters but it kept on giving us stop reminders saying area beyond our service area and we couldn’t even go to 1km and wasted money on getting it. Had to return to the same place we got it from helmets were already broken and the service is worst. Come toronto and try our bikes and learn how to provide services

Great quality scooter. Scooter feels more durable and better condition than competitors

Not that affordable or convenient. If there’s more than one person an Uber or taxi in Ottawa will probably be cheaper than a group renting any number of scooters >1. GPS or whatever on the scooters is not accurate enough to tell if you are not on the sidewalk and will turn off the scooter or throttle it to almost 0 kph while you are out in traffic until it graces you with the safety to travel at full speed once again. GPS is also not accurate enough to know the parking areas. Had to futz around for 5 mins with 2 scooters cause the GPS thought we were across the street from the parking area and ended up needing to travel 2 blocks away. Guess it’s a nice way to earn extra cash on their end. Over all not a great time as you don’t save any money, you get to navigate traffic at night randomly speeding up and slowing down in front of full size cars with no hi vis material on the helmet or scooter, and you get to see the total cost increase while the +- 10m GPS picks when you get to park and close out the ride. ⭐️0️⃣0️⃣0️⃣0️⃣. Needs improvement.

Worst service ever. Inconvenient and pricey.. It doesn’t allow you to end the trip without parking at the designated parking stations, while your destination might be far from them. The e-Scooter was malfunctioning, stopping inadvertently and the bell was not ringing at times making the ride unpleasant and unsafe. For 3 km it took me 27 minutes (~$16.00) mostly due to trying to find the nearest parking station which ended up being way further from my destination. It would’ve been cheaper or perhaps the same if Uber or any other taxi service would’ve been used instead (taking into account the drop off would have occurred at your preferred destination. Worth mentioning is that in other provinces, other similar companies allow you to park anywhere you prefer, making it more convenient, while users could pick them based on each of their locations on the map.

Worst experience. If someone wants me to talk regarding this ,please don’t say sorry .i thought I can save my time to reach somewhere but it took more time than walk time . Need to follow so many steps that tools a rime .my riding was good .

Worst service in Ottawa AVOID at all costs!. Most of the time their scooters don’t work, constantly charged for failed rides. This company is a scam. One or if not the worst service in Canada!

Would give zero stars if possible. Beware. They over charge you . It is approx $1.14 per minute . That’s right . Per minute. It’s cheaper to cab . Or too drive a vehicle .

User-friendly. I’m not familiar with this motive transportation, but was very pleased with how user-friendly the app was. It did not take me very long at all to be up and running , that was With starting from Ground Zero

Needs more ways to pay. I have a credit card and phone, but I can’t use this without an app. That’s stupid. Why can I tap my credit card and I can buy, or use services with my credit card but I can’t use this?!? They do not need my data they just need my money . So I don’t use them cause they are an exclusionary service. Don’t use these. 0 stars

Parking Issue. Map showed a parking stall by where I wanted to go. Got there and it would accept it. Had to go 5 more blocks to park in another zone.

Literal garbage. Features don’t work like unlocking the helmet, parking is blocked even when in correct zones and the whole time it forces you to pay even though the issues are on their end. Avoid it, save the stress and take an Uber.

Easy to do. Was a great ride. It thinks the back alley is a foot path, so that should be fixed but very good overall.

Poor sidewalk detection is dangerous. Poor sidewalk detection caused scooter to lose power while making left hand turn on the street. On a busier route this could have resulted in a collision.

Waste of money and time. It’s the second time I’m using this scooter and problems are the same: 1- you feel every little bump on the road, it’s not like a bike at all. 2- while I was riding on the street, it kept turning off the scooter and telling “sidewalk riding detected”. 3- too expensive. I arrived half an hour late to my appointment physically and mentally tired. I was charged $12 by this app because it kept turning off the scooter, so it took much longer. Conclusion: do not use it, walk instead.

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