Cruise Norwegian - NCL App Reviews

Just barely gets the job done. This app is about selling things, not about helping you while on the cruise. It even requires an up-charge to use the in-app chat to get help or enquire about something the app leaves ambiguous. (Up-charges are a typical and overly-common Norwegian Cruise Line feature, so no surprise here). And... It’s slow, especially when it needs to access something off your phone. Perfect example: it asked me if I liked the app.... I inadvertently answered yes. This locked the phone for about 90 seconds, after which it asked me to write this review. About 30 more seconds of locked app later, I was able to start typing. (And this is with me having the premium WiFi/internet package, which cost so much, it’s embarrassing to mention). I’m sure if I had said no to the “do you like this app” question, I would have suffered no delay, because the app would not dare ask me to enter a review. Having said that, I was able to order a diving excursion, and a few hours later the tickets arrived at my stateroom... so it does appear the app works for ordering things. Just don’t expect it to help you become acquainted with the ship, nor current goings on, if you didn’t already know these things.

Turn off private relay…. Update: The internet guy on the ship helped me with the app not recognizing g I was on board. If you have an iPhone and the private relay feature is turned on, turn it off! Works like a charm now. Original: In theory, this app has most of what you’d need. Once a cruise is booked, you can see your reservation, book excursions, make dining reservations, etc. Once on board, a messaging feature appears along with itinerary, deck maps, on board account status etc. The problem is the app doesn’t always recognize when you’re on board. It will log you out and when you log back in, it’s a good 24-48 hours before it senses you’re on the ship again even if you’re connected to the ship’s WiFi. If the developers could fix this, it would be a great app. Until then, it’s just mediocre.

Useful app when you're on the cruise. This app was very useful to find your daily schedule, book shore excursions, see your balance, and make dinner reservations. I would give this 5 stars but the internet package needs to be improved. The price of the internet is astronomical as expected (almost $1 a minute), but sometimes you can use your minutes but not even get signal. Even simple things like messages won't load. If you don't use this app to disconnect, it will charge you an extra 8 or 9 minutes. Also all minutes are rounded down so if you have 59 seconds left, you really have 0. The best is when you can connect but then their wifi doesn't work and you cannot disconnect. That also will charge your minutes.

Riddled with bugs. App works pretty nice for the most part but some key functionalities are very buggy... I couldn’t complete online checkin using the app because it erroneously was not checking off one of my sections as complete, even though I had entered all required fields and did not get error messages when submitting. I also booked dinner reservations weeks ago (or so I had thought) but the app didn’t register them. I received neither error or confirmation messages. Navigating around the app can also be very confusing at times... it’s not laid out very well. I’m pretty shocked that a big line such as Norwegian hasn’t made a user friendly app that actually functions as expected. Very frustrating experience. You know it’s bad when you call customer service and their own agents are telling you not to use their buggy app and do everything on a computer instead.

Eh. My family and I just went on a Norwegian cruise this past week. To clarify, we went on the Norwegian Breakaway ship. The app was not much help for us. To communicate with each other it was a 50-50 chance to get through to them. When trying to call my parents or my brother, it would just go straight to voicemail. (There were certain parts of the boat you could not get through to whoever you’re with no matter how hard to try) Overall, my family did like the app except for the communication aspect of it. Also it was a little confusing to navigate through at first, but once you got used to it, it was a lot easier. It was nice to be able to look on the app to see what all was happening that day and 24 hours ahead for any activities. Along with that, what you had booked for your cruise trip: dining, excursions (what you are doing on the excursions), and the activities on board. I’m mainly giving the app 3 stars mainly for communication issues and prices of activities onboard.

Recent Norwegian trip. I have been traveling Norwegian for many years on many ships, but this is day one of my current voyage on the Encore for the second time they have lost our luggage, our room keys did not function properly, we have been given wrong information about Internet access. And for the first time ever- I have encountered callous indifference to our concerns. This is not the Norwegian experience I have been accustomed to after many trips. My family is scheduled on a cruise in April, I am strongly considering seeking an alternative cruise line as a result of this as I recommended Norwegian to my family, and do not want them to encounter this type of service. Norwegian has obviously gone downhill. Loyal member who is reevaluating options.

Medicare app design. Inability to undo, for example should you make a dinner reservation you cannot undo it. Wife made two for the same date at the same time, cannot undo, potentially locking other people out of that slot we couldn’t fill. Also the back button in each page is embedded at the top of each page rather than at the top but scrolls away with the page so you constantly exit the page because the app itself has a back arrow at the top embedded to remain there Messaging is an extra fee (welcome to the new cruising norm of nickel and diming guests to death but if you have WiFi you should use normal texting with proper alerts to each others. It’s better than some cruising apps but still has interface and functionality issues.

Good and Bad. The good is that this app gives a great overview of whats on board the ship your on. I used to turn on the tv to see whats going on and to check my acct and such, but now I can find it all in the palm of my hands. The app works through the ships wifi so you can see all this info wherever you are. The downside of the app is the messaging and talk which is a paid feature. My family all paid for thinking itd be a great way to stay in touch while at different areas of the ship. However it definitely needs improvment since its a paid service. I had problems hearing the ringer since many times theres enough ambient noise to drown the ringer out. The ringer isnt the normal ringer on my phone which is defintely loud and also vibrates. Also several times when my phone rang, I wasnt able to pick up from my home screen and could only hang up and dial back. NCL should definitely study and immitate how other chat apps such as LINE, wechat, or whatsapp implement their messaging and calling. I felt that NCLs first attempt at this felt like the app is still in the beta stage and needs more debugging and refining. Hopefully some improvements will be made by the next time Im on board.

Norwegian app. The app itself has several errors and timeouts when trying to use it. On a day when we had multiple things scheduled, it would only display the dinner meal even though it said we had two items scheduled. Tried several times to pull up our on board account with no success. Waited in line for an well over an hour on 6/16 only to be informed the show was canceled and will be rescheduled. This is quite disappointing. With all of this said, we still like traveling with NCL. But the app development team needs to test their work.

Difficult to navigate, limited options, kills battery. I should probably start with the battery management on iPhone 15 Pro Max. This app ate 45% of battery mostly via background activity (22hrs+ of background activity within the past 24 hrs). Yes, we are cruising right now on NCL. Second, it’s really hard to find things on the ship. I have a dining reservation and the location of the restaurant is now shown. I have to search for that restaurant separately in order to find deck location. The deck maps are quite limited. Things like the shuffleboard are not shown. Also, I paid for unlimited internet and yet I cannot access websites that have nothing to do with video streaming. I was looking for an option to upgrade my internet access, it doesn’t exist in the app. We probably cruised 10 times so far on Royal Caribbean, this is our first NCL cruise and sadly it will likely be the last as well. So I’ll delete the app as soon as I return home.

All the info you need. The app works well, there’s limits to the things you can book online but for the most part it works well but my biggest issue is that a lot of things require your reservation number… hard to track that down with the app. Also wish it had a way to send message to concierge about why we’re cruising (it’s our 15 year anniversary). I did use it to figure out what shore excursions to do, so overall a five star app.

First time cruisers. There are some things that we loved about the cruise! And there are some things that we thought could be better about the cruise. Notwithstanding, there was really nothing that we hated about the cruise. Pretty much, we’ve loved everything that we’ve experienced on the encore ship. The staff Was well, accommodating, polite, and kept things clean, and orderly! There were a couple of minor incidents with staff, that we thought was rude, however, not enough to really even mention. It’s more understood that these folks deal with a lot of people every day on these ships so forgiven. The excursion times seem to be a bit rushed. And aside from being rushed, The NCL excursions are quite expensive. When you pay as much as we did for the whole cruise, hotel airlines, etc. it’d be nice to have a more affordable set of excursions. I understand that the business is here to make a profit but it seems like you do get nickeled and dined, in a lot of different ways on these ships! Consider free Wi-Fi consider a little bit more affordable drink package. Little more alcohol in your drinks. Regardless, we love the ocean we had a great time definitely a time to remember!

On a cruise now and can’t get past the E-Docs page!. I got past there-docs page after two days, finally and by accident. I am a tech savvy person and make my living on the internet. I tried to get guest services to help, which was laughable. I knew more about it than they did! Once I got off the ship for an excursion, I never got it back. Just defaults to the e-docs page again. That and a backed up drain in the head have made this a rather frustrating all the way around. I won’t be cruising with these folks again. Always had wonderful experiences on other cruise lines, but Norwegian is at the bottom of the barrel!

App improvements. I enjoy cruising Norwegian. I have been on 44 cruises, 13 with Norwegian. but this review is strictly about using the app. as a former programmer, they might be a little tricky to accomplish. I would have appreciated being able to click on a restaurant and being able to see the upcoming menu, particularly for the main dining room, which would change for lunch and dinner. it seems to me that it would require someone to provide information on each of the ships which could be tricky. It would also be nice to be able to add things to favorites that are not necessarily listed. For example, captains dinner, cruise critic meet and mingle, left right center game. again, I’m not sure where that data would be stored. if those could be added, it would be wonderful.

Useful, but needs some tweaks. Good features like showing my cruise account balance, my plans, and the ship's itinerary. Plus all the places to eat, be entertained, makes it really easy to find where to go. Very easy to book excursions. When the app is working properly, it improves my cruise experience. Activate/deactivate internet packages, etc. For the first several days of my cruise, the daily events/what's happening wasn't being updated so I had to take photos of the paper schedule to have it on my phone. Also the app has problems logging in to my account if I switch from ship wifi to cellular. Has other issues loading data. The part of the app that shows what's happening morning/afternoon/evening (the week view with tabs) was empty for the entire cruise. Overall a must to have for NCL cruises. Good experience, just needs a few tweaks

Poorly Designed. This is a very poorly designed app; you are forced to use it for certain aspects of the cruise. It has a lot of potential but falls far short from being the pocket concierge that it could be. It requires on-board WiFi which is difficult and expense to setup. If you are travel with others who are not on the same account, it is impossible to use to coordinate activities. The paper ‘What’s Happening Today’ newsletter, pencil and paper are more effective than this app. It really is not designed from the point of view of the traveler especially if this is your first cruise. It’s complicated, hard to find what you need and no ability to make changes to reservations. Many of the app features don’t work or take you to external web pages that no longer exist. Has potential but needs a lot of work.

Barely does what it’s supposed to. Pre-cruise, the app would not let us make reservations for restaurants or book excursions, needed to call the phone number to complete those. Also the app won’t let you cancel a reservation if you make a mistake. Once we’re on the ship, most things worked fine with the exception of the Wi-Fi. It worked fine at sea but terrible in port. On the plus side, we had no problems using the app for checking in. Not sure why there are so many 5 star reviews because the app clearly needs revamping. The one other cruise line app I’ve used had none of these issues. NCL needs to do better with this app. 2 stars as only the basics work.

Nearly useless. It’s was nice being able to have the daily itinerary on my phone, and see info about some of the activities/locations but that was about the only useful thing it did right. All over the ship and the itinerary it stresses making reservations for things, dining, shows, tenders etc. and to do so it always said to make those reservations in person, at a touchscreen kiosk, or with your stateroom TV. “Well why not in the app?” I thought. Well it turns out some things you can reserve in the app, and some things you can’t. Some things you can’t even find listed in the app. Seemingly random. Practically useless. Additionally when I tried to load my personal itinerary, it was a gamble as to if it would even load, and when it did, it was not correct. Useless. The app would randomly log me out at least once a day, usually multiple times. Very stressful in the beginning of the trip when I still though the app would be invaluable, and I could not recall my password, with no internet for a password recovery email. Thankfully by the end of the trip I became an expert in my login credentials. Pointlessly. Because as I said. The app was nearly useless.

Mostly well done. I like just about everything about this app except the in app communication from NCL. The app was great when planning my June 2023 cruise on the Joy. Unfortunately, it’s not been helpful for planning my May 2025 cruise on Aqua. I realize much of the information is not yet available but the internal messaging from NCL is terrible! There is a flag daily asking for a payment or loose my reservation. None due till Jan, 2025. There is no way to archive or acknowledge messages. Please see if this can be corrected. Thank you

Good but needs some updates. I like the app but they don’t allow you to make changes to your reservations in the app. You have to call ncl. Should add a feature to be able to change your plans. I really hate that you make an excursion reservation and can no longer see other available options. You have to call and ask what excursions are available. I understand why you can’t make changes directly but should atleast be able to see other options. Also, wish there was an option to be on a waitlist for items that’s sold out in case there is an opening.

Not so happy. This is the worse cruise I have ever been on from day one my toilet have been stopped up everyday and went you call the front desk they have a attitude with you that’s poor customer service and they act like it is our fault that the toilet is getting stopped up one of the workers said that they are having problems with other toilets as well. I’ve been on many cruises, but this is the worst one that I ever been on. I don’t even know if I’m gonna take another cruise line. Maybe I will try to see if it is the same and if so, I would never do Norwegian ever again, I can’t wait to get off of this ship I was so excited about coming here to have a 10 day relax vacation but it’s just not that way they do not have any entertainment on here for you so it’s really not much for you to do Internet service is not working too well they had to cancel one of the good entertainment because of the connections on the food on the ship is OK not so happy very disappointed with this ship

Bugs galore!. The NCL cruise consultant say the app is better than the webpage… the app is buggy, is hard to navigate, and continually informs me when I do anything that I’m “leaving the app”. I have to cancel to stay in the app. Beware of the webpage too! It doesn’t ask you if you want to arrive early or depart late. This is causing us to arrive by air five hours ahead of the cruise. Not much time for hiccups!! Would’ve preferred some check box or something where I’d info NCL of our wishes. Maybe I missed it?? Also, NCL website doesn’t adequately inform you that the names of the travelers need to exactly match passports. This will cost you $150 to change once airfare is booked (assumes you book your air travel by NCL).

App usage and issues. I normally do not write a review of applications, if they function then I work through the app to get things done. But in the case of the NCL app i have to admit it has not been that effective. Let’s start with the “email” function, you log in and see an alert number for a new email to view, all of the emails look the same and the date of the email is the day you are logged in. You can look at each one and ta-da nothing changes. You go back to the main menu and you still have an alert that you have emails to view. Selecting options, no matter where you are in the app, eating, excursions or even online check-in, you select to chose something and it immediately warns you you are being redirected to a browser, you have to “select cancel” to stay in the app. If all actions are supposed to be in the app, why in the world would you want to go to a browser? Ran into issue with pre-booking where it would not allow my partner take a picture for them on their app, it was like the app I was using was blocking there’s from working. No emails listed show packages that have been paid for on the cruise, it gives old alerts but no confirmations that you have purchased these in the app those go to your outside email, would be nice if it was all in one place.

The app is not very user friendly. Half the time I can’t connect - not sure if it’s the Wi-Fi, but all passengers should have access to the app at all times regardless of log in or Wi-Fi plan or age. It’s just to hard - I would rather carry a piece of paper with my calendar and a map of the ship. Also, consider the video screens at the elevators - they are useless and hard to read/follow. Hate to compare cruise lines, but Princess seems to be the easiest and most intuitive with the medallions. Tracking family and friends, finding restaurants and shops on the ship with the giant, horizontal screens at the elevators, wearing your medallion instead of carrying a card - super easy.

Better than nothing. Great for watching schedule when it is working. On transatlantic cruise, they failed to update time or did not do so till late morning. With 5 time zones this is important. System kicks you out 2-3 times a day. If not used to the app it is hard to find place to log off so when you think you have logged off, it continues to use your minutes. Large lines at internet help desk due to users losing minutes. In our case my wife lost over 200 minutes. One would think, since you need it on board, they would do a better job of keeping it updated.

No way to communicate with kids under 13. Other ships have handyphones. The other Norwegian ships have the old apps that kids with phones can use. But this new app would not allow our 13-year-old to register. On top of that the ship has no back up plan (handyphones to rent). So it very much made for some bad days and time on ship when my kid either is unreachable and can’t be found, or I make him stay with us. Kids have phones and families communicate with phones. I want him to be able to hang with friends, but to be reachable for plans as a family. Find a way to make this work or we can’t go back. The entire rest of the cruise/experience was great.

Travel app has problems. One would expect a world class cruise line like Norwegian to have a world class app, but such is not the case. Very often when searching and/or placing items in the cart for purchase, the app freezes up, items appear and disappear from favorites and cart. Every time, you have to log out and then log in again. Also, much of the descriptions are full of fluff with lots of descriptive adjectives but little concrete information. Although I cannot say that this app has not been helpful in planning our cruise, but it has been very frustrating to use. And by the way, it is exactly what you’d find online which also does the same frustrating things.

Cruise of a Lifetime. I am so thrilled to be sailing the Encore with my husband for our 30th Wedding Anniversary in February of 2025. I spared no expense to make this trip as memorable as possible for the both of us by splurging on a balcony cabin and Vibe Beach Club. The app has played a crucial role in my planning as I booked directly thru the cruise line. I am able to make my payments, book excursions and purchase upgrades if wanted and I absolutely love the countdown feature! I am so excited for this cruise of a lifetime.

Bugs Bugs Bugs. This app has problems with booking activities specifically dining. It’s clumsy if you want to go through each day to book dining. Minor complaint is that My Plans shows the date for the days your in port but not at sea. When you go to book dining from one of the cruise days you have to keep track of the date because it’s needed for booking. It would make more sense to book by day instead of date or at least show the day and the date. It’s also difficult to tell if you’ve already booked a restaurant that day until you try to add it to your cart. It doesn’t help you organize the process of booking restaurants. It would also be helpful to know the port times when your planning for dinner. Again you have to keep track of it yourself. Major bug is that most of the time after adding a restaurant to the cart and then viewing the cart, it’s emptied out. I’ve tried multiple times and when you go to view the cart it’s empty. It seems like this is random. I guess I’ll try again another day.

Not perfect, but very useful. Overall, this app worked well and was a tremendous help to my group...being able to search through the restaurants was the biggest advantage to this app (and being able to book reservations directly from it was supper convenient). Again, overall, extremely useful. One thing I used frequently while on my cruise was the “what’s happening” feature...this shows all of the things happening in the next 24 hours (I was constantly looking at it to see what options were coming up). The one thing I didn’t like about this feature is that you can’t tap an item and get more information...that would have been EXTREMELY useful because some titles didn’t lend themselves well to what that event actually was. Another change I’d like to see (and some others have said the same thing) are menus for all restaurants...most have “sample menus” (which is better than nothing), but some don’t have anything so you don’t really know what they serve.

Expected more out of Norwegian. This app is so buggy. I just got done sailing with Norwegian and really expected the app to be more useful. First off, you can’t download the app until your connected to the ships Wi-Fi but you can’t connect to the ships Wi-Fi until you’ve downloaded the app. Soooooo you can see how if someone didn’t know this until after you have set sail they would be almost totally out of luck as far as downloading the app goes. It would constantly shut down when trying to book any shore excursions or just freeze up halfway through any online checkin processes. Luckily the TV in your stateroom is useful for checking dinner reservation information but I would think that would be something they could very easily add into the app. Anyway, that’s just my opinion.

Where did my account go???. I suddenly can’t login to either the app or the website. It keeps telling me that my info is incorrect (it’s not) and when I try to reset my password, it doesn’t even find my name or email address in the system. Did my entire account get wiped?? I have an upcoming cruise booked that I can’t get to. I’m not able to book any excursions or anything. I was on the fence about this cruise anyway and now I think I’ll just cancel it while I can still get my money back. On another note… I did a 12 day cruise with NCL last month and the app was terrible. You should take some lessons from Royal Caribbean, as their app is light years ahead and works great.

Crashes. When I first started using this app a few weeks ago, it was working fine. I’m stateside and not aboard ship. But these last few days, the app crashes while looking up the available excursions. I select sort by port, and scroll through the list. When I get to a selection and want to find out more, the app crashes. It’s annoying to have to start all over again each time I want to find out more. It makes me wonder how much worse it will be when aboard ship, especially after reading some of these reviews.

Really frustrating. The issue really comes down to communication with NCL. The messages they send are a mixture of advertising (sign up for our credit card) and really important (your itinerary changed) but you can’t 1) delete them, 2) mark them read or unread, or 3) sort them in any way. On top of it all, messages in the app’s message center all say they were received the same day for me. The day isn’t the day I booked the cruise or downloaded the app, so I have no idea what its significance is. I missed several really important messages because I had no “new” messages or way to see what was recent. Additionally, getting to your edocs is much more awkward than it needs to be with the button placed in the very bottom corner of the check in page. Half the time when you try to go to them it takes you to your phone’s home page thinking you’re trying to swipe up. Could be decent but it has serious issues with simple functions.

Why so many 5 star ratings?? App is awful!. This app does MANY things wrong. First off, it’s clunky and crashes every few hours. Second, it does the *extremely* chaotic practice of auto-saving every picture that is sent over chat. Meaning if ANYONE sends you a picture on the onboard chat section of the app, it will AUTOMATICALLY save that to your photo library. You may not even see the message but the picture will end up in your camera roll. This is very problematic as someone could send literally anything, maybe even child porn, and it would auto save to your camera roll. Please fix this NCL. also outsource your app development to a 3rd party like Royal Caribbean does.

Almost 5 Stars. So far the app has been great and easy to use but there is one minor issue. I keep getting notifications that something needs my attention. When I open the app, I see that I have a new message. However, when I open the messages I do not have any new messages, they are all old messages that I have already read. I wish there was a way to delete them once I’ve read them. Also the notification badge will not go away.

So much potential..... Let me start with the pro’s. For texting it worked GREAT!! It was a life saver for the 5 of us on a huge ship. Having the itinerary at your fingertips everyday to know what’s going on is wonderful as well as being able to keep up with your spending, or your kids spending, also a plus. Where it falls short, the phone option is spotty at best. While you can make reservations for some shows, you can’t for others and this gets confusing. Menus should be available for all the restaurants. This would be awesome. Description of shows would be a bonus as well. The other bad thing it is a battery drainer!! I had to charge my phone 2 times a day with that app running. I would still recommend this app, especially for groups.

DO NOT DOWNLOAD!!. I downloaded the app so that my husband and I could text or call each other while on the ship. When downloading, you agree to access of your photos. Of course we did for texting purposes. I just got off the ship yesterday. My pictures were scanned and any picture made on the ship that appeared to be taken by their professional photographers, although they were not, obviously caused a red flag and ALL of my pictures for two days were deleted. We had a stranger make a picture of us instead of a grand chandelier on Deck 8 of the Breakaway, and it is clearly by a pedestrian because I have my backpack on my arm-this was not a professional picture, but because they obviously have a ship photographer use this location in the evenings, this flagged my pictures and all of my pics were deleted from the Virgin Islands as well as the next day at sea. These were priceless pictures from my honeymoon that I cannot get back. I will never sail with Norwegian again and I warn everyone about to do not download this app!!!

Way too buggy to be useful. Sometimes updated isn’t necessarily better. Last year this app worked on the Escape. This year on the Bliss it was useless. App crashes in the middle of use. Phone usually doesn’t work, calls go directly to voicemail, you rarely can have a 2 way conversation. Sometimes you need to restart app and clear cache to make a call. Sometimes loses connectivity in cabin (deck 11 midship so I don’t see why this should happen). This app is almost useless for phone calls. ***NCL has some nerve charging $10 for something that shouldn’t even be a beta release***. Also NCL, you should be able to add people by stateroom and name, or issue phone numbers in advance. Once in the ship you need someone’s phone number to add them, but you need to make contact with them to get it. On a side note, I notice many 5 star reviews are for the cruise line, not the app. Please people you are skewing the rating for this app. I had a great time too, but leave those 5 star reviews on a travel site, not for this crappy app! WOULD BE NICE IF NORWEGIAN WOULD READ THESE REVIEWS AND FIX THIS CRAPPY APP. For a company that’s so attentive to their passengers, I’m surprised they ignore these.

App always trying open a weird link. I have come to really appreciate using this app- both before cruising and while aboard. However, there is one hiccup that never seems to get resolved when updates are run- every time it loads a screen where the “chat” feature appears in the corner it pops a message saying I’m “leaving the app” and click confirm or cancel. I always click cancel and I can stay on the screen I’m navigating, but it’s a pain to constantly have this happen. Are they ever going to fix this glitch?!

Terrible app. NCL depends on people purchasing remotely. It would make sense to have a great App but they don’t. This app is the worst I’ve seen in a long time. Whoever is giving this 5 stars must have never actually tried to purchase excursions or schedule dinner reservations through it. A few times I tried to put items in the cart then switch over to the cart and it would be empty. Then, I put an upgrade in the basket then decided against purchasing it but I couldn’t delete it. You hit the “remove” button or you can also swipe left then hit the “remove” button but neither worked anyway. The remove button only appeared when I put another item in the basket with it. I tried to make dinner reservations, it would let me select them then prompt me saying they were no longer available. I finally called guest service and their response was “we get a lot of complaints about the app”. Thankfully customer service was helpful because I was getting discouraged from buy anything. I certainly lost confidence and trust in this app. Needs updating or an entirely new app.

Good idea crappy app!. This app is junk and wasn't worth the $10 x 6 people to use. Here is the list of issues, but let me be clear its a great idea with a failed execution. Crashes all the time. Only works on boats wifi so you can do anything from shore to boat even with data. Calls wont answer most the time. Nothing has ratings and you cant rate the excursions either. Most people devices need to have the app open to get notifications. Text and photos randomly double send. Time was never correct with “Boat time”. Thats just a few. Fix your at NCL and this could be a great app other wise save the cash for a taxi to go see something.

App is horrible, design is horrible. This app is one of the worst I have used! Everything has links to go somewhere else and those have links to go somewhere else instead of putting the required information in one place. Half the links don’t work so if you really need the info you have to go to the website. No real help just a link to call the main NCL number which makes it very difficult to get information. Details are purposely lacking. On top of all that there are links and prices to add packages I’ve already purchased making it very confusing so I don’t know if I indeed already have the package or not. As a software engineer, I am appalled by this app!!!

High Battery Drain Overnight. iOS 15.3.1, iPhone 12 Pro - This app worked fine on land with good performance and no noticeable battery drain. I am currently on the NCL Bliss and I find this app still works alright but it has very high battery drain for no apparent reason. At night my phone is fully charged and connected to the internet when I go to bed. When I wake up in the morning I find my battery sitting at about 49%. The first time it happened I thought it was a fluke, but it happens every night. When I investigate the issue I find the Norwegian app had 1 minute of screen on time and 9.5 hours of background activity. What is this app doing in the background while I am sleeping? There is no way this app needs to be doing anything in the background while the app is not in use. This high battery usage is definitely a bug that needs to be investigated and resolved.

Needs organization, but better than website. The title summarizes my thoughts. I just downloaded it last night and I like it much better than the website. However, I think the organization could be improved tremendously by simply offering categories, such as: Excursions, offer a filter by Port or by activity level Food, offer a filter for cost or complementary, also to filter restaurants that are participating with the food package purchase

Needs some work. Navigating through parts of the app isn’t always logical and easy. For example, when reviewing the ports of call schedule, one would expect to be able to select a port and view all excursions for that port, but it only shows three. To view all ports one must select “View All Shore Excursions” which takes you to a page that shows all excursions but they are not categorized by ports of call making it difficult to review. Why can’t we see a list of all excursions by port?

Not great. Third trip with NCL. Decided to use the app this time. Very clunky and confusing. Information is incorrect. We paid in full at booking and for 3 weeks it told me I had an additional 900+ balance. Contacted NCL to confirm and they told me it was a glitch. Apps should make it easier, not harder. Completed check in on it and it kept saying just a few more steps to complete check in. Can’t delete messages after you read them. Most are just trying to sell you upgrades. Depending on what you are doing in the app, it bounces back and forth to the website. Hoping it works better in a couple of days when we cruise. Still waiting on boarding passes as it was not clear if I did finish the check in, had to confirm with the 800 number that it was complete. We have two state rooms and it’s the same clunky thing on my wife’s phone with the other room.

Needs one more feature to be 5 stars. Overall this app does a credible job enhancing our NCL cruising experience. Once you learn to navigate the app, the amount of cruise information is impressive and it gets high marks for this. I would give this app 5 stars if it included a provision to communicate with other cruise party members. We are cruising with a party of 15 and are find it difficult to sync up across this many cruisers. Unless everyone purchases a full complement of internet services (silly expensive just for messaging), we are back to leaving paper messages on doors (terribly inconvenient…especially when people are spread all over the ship). NCL needs to find a way to satisfy this need.

Could be better. It has a lot of information, but is lacking things that would be helpful. 1. Excursions that you like and save, you should be able to organize them by the ports, once you have them in the like part. 2. It does not have in your reservation all of the extra offers that where included in your ticket purchase, at least with the deposit you made. (Maybe, it’s added once you pay in full) 3. You should be able to email them back. But, they are only able to send you an email and you can’t respond or ask them a question. 4. It allows you to book a cruise online, but does not allow you to add a day or two at the beginning or end of your cruise, with the airline request (you must call). It also does not tell you it must be within a 2 day time frame. You should probably go ahead and use a travel agent then book online, to make sure your getting what you paid for and what they are advertising, to be on the safe side!

Norwegian Pearl cruise to Alaska.. Just got back from a cruise to Alaska on the Norwegian Pearl. This was such a unbelievable cruise! Everything went great from beginning to end. The staff was great and I am definitely going to cruise Norwegian again, every day was so easy to plan from the day brochures as to what was going on and everything and times where and when to eat, this made my trip so much better. I was able to spend more time on other things to do rather than finding out why walking on boat what was going on! Great job Norwegian Pearl crew!

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App developers do some UX. This app interface is poor, I go in circles every time I try to find information.

The app was great till the latest update. When opening it crashes.

Great app. So much better than the old website booking option. Really well designed

Wonderful App.. This app is so easy to navigate.

Amazing overview to see what’s offered on your cruise!. Wish you could favorite everything mentioned, particularly “Activities.” Also if the love-heart could please be red instead of grey would make it easier to stand out if you’ve already hearted it or not.

Sensational NCL App. Truly an excitement app that keeps the avid cruiser excited

Excursion delight’s. Wandering through the excursions page, so many to choose from, adds to the excitement of our upcoming journey with NCL in November. The choices tickle the taste buds, but you can’t do them all. Which ones to do…. Waimea Canyon or Volcanoes National Park…?. and Luau Kalamaku or Authentic Taste of Maui…….? Haleakala zip line or Hilo Bay Kayak adventure. Ah well! Back to the excursion list to enjoy immersing myself in the wonders of Hawaii offered by NCL 🏄🏽‍♀️🛳️ Helen Towers

Helps plan your trip. Good app, has nearly everything needed. Would benefit from having port arrival & departure times and where the ship is expected to dock/tender.

Overall Disappointing.. The Good was quite good to use before the cruise. Once on the cruise and out of mobile coverage the app made it easier for the 10people in our group to keep in touch. The Bad Once on board to communicate using the app each person must pay usd-9.95 to enable use of the ships WiFi. Battery life on my and others iPhones was drastically reduced. Works on board only through ships WiFi and you cannot run your 3/4G mobile connection at the same time. Checking app will shut off the music being played at the time. The App would often crash, requiring a restart. You cannot see your onboard account with it. You cannot add members to an already created group chat. The daily itinerary content for, morning, afternoon, evening was not all there, just snippets of some shows etc. Overall it allowed 10 of us to communicate while on board, but it was a chore a lot of the time. Being really hard on battery life, some of us would often miss messages due to dead battery or the App crashing. Considering the $ NCL are pulling in per passenger using this App it should be a lot better. It’s really a rip off once you’re on board.

Viva las cruise liner app!. Easy to use app. Detailed information includes costs and conditions. Thank you NCL

I like an app that’s easy to follow. Of course we are curious about things and we all want to see what’s happening on our cruise. Using an app that’s easy for one to follow and use. It takes time to get use to an app to learn from an app. Time is precious & so is your money. This app is easy to use to find out what’s happening on your cruise. From excursions to shopping on board. To eating out to shopping. Norwegian has done it again. Easy , helpful & delightful 🙂

Norwegian cruse ships. We will only ever cruise on Norwegian we have been on six cruises with them,would never change.

It’s a very easy app to follow. App covers everything from Dining to gifts etc it’s very easy to use. I love it

Poor design, unreliable content. The app is extremely unintuitive compared with other cruise lines, lacking basic functionality to book experiences and missing key information you’d expect like restaurant opening times. However the biggest issue by far is the repeatedly incorrect schedule that can severely impact your holiday experience by providing wrong times and locations causing guests to miss out. Based on the numerous inconveniences we encountered on the Norwegian Bliss because of the app, I wouldn’t sail with NCL again.

Phone numbers Invalid. The two phone numbers at bottom of app one for tech support and another will not work in Autralia.

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Can’t do a thing.. I’m not able to do anything in this app. Shore excursions I can see but it won’t load (I constantly get the spinning wheel) Dinner reservations are the same. It would be nice if I could actually book thru the app and not have to call.

Started Out Good. It was working good now every time I try to go in you have to re-enter reservation number. The days until the cruise is incorrect. Frustrating having to keep entering information.

Bonne application mais connexion difficile. Cette application présente presque tout l’information dont on a besoin pour la vie sur le bateau. Mais les usagers Androïdes ont de la difficulté à se connecter sans consommer leur forfait Internet. Plusieurs abandonnent.

Incorrect field length. It seems such a simple thing but I’m unable to add by reservation to the App because the reservation code provided by NCL is 8 digits and the App only accepts 7. I tried dropping the fist digit but that didn’t work either.

it doesn’t load. open the app and it doesn’t load and just keep crashing.

Garbage, usually hangs at startup. Whenever I start the app it displays a message “The page failed to load” and then hangs. Garbage.

En français. Mais pas tout je suis francophone et l’appli n’est pas entièrement en français la description des restaurants et des activités sont en anglais seulement dommage

En amour. Je suis en amour avec cette compagnie. Je vais faire ma 3 iemes avec eux en février 2022. La nourriture est excellente les cabines sont propre et le staff accueillant. Merci ncl

Ridiculous lines. NCL has taken a nose dive in service while charging 5 star pricing. 30 minute plus lineups at every bar at all times is inexcusable. So easily avoided by adding 1 bartender during the busy times ie-dinner. Last night the bartender not only had to make the drinks but also clear all the discarded glasses. It appears that the suits in the C suite offices decided to cut down about 25% of the staff on the front lines reducing the overall experience for all while padding their pockets. I’ve been cruising with NCL since 2013 and feel forced to explore other cruise lines.

Deception. Le personnel semble fatigué et moins aimable .

How to plan your trip!. The NCL app has everything you need to plan an amazing vacation!! The app is easy to Navigate. Every section gave a clear view of what to expect. The excursions were very detailed with some great reviews to make you selection. I will be very ill prepared for our vacation had it not been for the terrific app. Thank you NCL!!! Can’t wait for our trip in August!!

Bad experience on board. Not a good app at all. Hard to switch on and off from internet packages and can easily waste all your minutes thinking you logged off. Warnings were posted on ship screens but too late for some. To use it you have to put phone in airplane mode so you cannot use cell service or other phone functions. You can just login on wifi without airplane mode but it blocks/ interrupts your regular cell service and functions. Odd when you turn off the app everything works great again. I deleted app halfway through the cruise trying to reset it and couldn’t reload and login on the ship. Only way to get it working again was in port away from ship wifi. I deleted again before the trip was done and didn’t bother with it again and not needed. Brutal compared to Royal Caribbean app which is great compared to NCL app

J’aime NCL. J’adore l’application NCL!!! J’ai réservé nos excursions et j’attend le moment pour réserver nos restaurants!!! Ça nous fait rêver à notre croisière 🚢🤗🤩

Cannot create account. After numerous attempts and ensuring that I have properly filled all required fields, the app does not activate the CREATE button. If this is standard for the app’s functionality, I can only imagine issues later on if I am able to creat an account.

Brutally buggy. The app is full of bugs and half of the time doesn’t load the screens you want. The charge for messaging is a ripoff because it is unreliable and fill of bugs too. This app needs a complete rewrite.

Why NCL. From the first search you take to the very well trained operators who guide you through a very involved process. You are listened to and directed without issue or complaint because you might be unsure. NCL are low pressure sales professionals and the best product serving the seven seas. Thanks NCL I’m taking my twins as a graduation present on our next cruise in March.

Vive Norwegian cruise. Nous serons à notre 4 Eme croisière avec Norwegian et nous sommes toujours aussi satisfait

Awesome!. We did our first ever cruise because we got a casino voucher. I always said I wasn’t into cruises but figured let’s try it. We’re hooked! Booked our 2nd one 5 months later😃❤️ NCL made us love cruises, we booked again. And I love the freestyle, you want to get dressed up? You do. Playing casino and being lucky? Stay as you are. The cleanliness (a big one for me) is beyond reproach, everywhere on the ship. Also, I’m a big girl. Ok, I’m fat😂 never felt out of place. People are friendly (crew and passengers) and I just felt I could enjoy being me. My only gripe, I’m a smoker. So other than the casino there was only one other smoking spot on the ship. The upside: we met all the same people going for a cig and had great talks and laughs with them. Sailing to the Caribbean April 2nd🥳

Going back, need to leave app to view other cruises booked.. Need to leave app

Most features don’t work. * caveat* I am fully aware the features intended for on ship won’t work, but a user should be able to navigate to their booked trip more easily. Similar to other reviewers, finding my itinerary and cruise details (aside from the date/countdown) are difficult to find. There are scrolling banners that have (I can only assume) helpful info with titles like “Here’s how to get started …” or “Book your before or after cruise hotel… “ clicking any of the slides doesn’t take the user to anywhere .. it’s the epitome of frustration. Stop driving traffic to your app if your app doesn’t allow the user to use it 🤷‍♀️

Doesn’t use full iPad screen. This app would be even better if it could be developed to use the full iPad screen. When using it on an iPad, it displays the information using a mobile screen size which makes it difficult to see all the information.

Sick and tired of having to login most times I use the app. Sick and tired of having to login most times I use the app. Is a piece of #### Fix that problem and I’ll give you a better review.

Langue. Bonjour J’aimerais que l’application soit aussi offert en français car je comprends mal l’anglais Merci

Badly written app.. Destroy battery life. With installed the app drained my battery in 6 hours every day on trip Don’t install. Bad developers. What worst cruise app I’ve ever used

Best week of my life. I have passed the best week of my life in the Norweigian Getaway Cruise Line . The staff , the food the activities the beaches are excellent !!

Love NCL. Always a pleasure to travel with NCL. Great service, amazing and professional staff. Very good value for the money. We will always be back.

Mr. Dave. Tech support on board NCL Encore is useless. Arrogant, knows nothing and can’t understand public issues. Long lineups. Frustrations, people loosing minutes and can’t log on. Find several better tech support representatives. Ship is great and service in other areas is best.

Bon service sur tout.. Les membres du personnel sont courtois , la nourriture est excellente, le navire est propre. C’est notre troisième croisière avec Norvégien et c’est pas la dernière

Doesn’t work. App doesn’t work, it keeps loading after logging in then gives an error code when it’s unable to load the page.

App. Love checking in Browsing the excursions I am a planner The app allows time to plan as well as budget how spend Your money I am a nurse and my travel buddy is a nurse We are exhausted so looking forward to this cruise I will be checking in regularly and countdown has begun at 224 days til cruising. Nursery Linda

Frustrating and buggy experience. Worst aspect of NCL.. We had a good time on our NCL cruises, but this app is by far the worst thing about NCL! The main issue is that it disconnects you at least once a day (while on the ship, connected to WiFi), forcing you to reenter your NCL credentials. Then, it often refuses to let you login due to a technical error until you delete the app data. This happened consistently on 4 different phones in our last 2 cruises on the Breakaway and Jade. Here are three suggestions to make this app better, other than fixing the disconnection issues. 1. When you’re off the ship at a port, the app refuses to show you any information, not even the ship’s departure time from the port you’re visiting! This should be visible whenever not connected to the WiFi. No, the eDocs aren’t sufficient as they can be out of date. 2. There should be a WiFi Login/Logout button always accessible in the header of the app, whether you are logged in the app or not. This, I suspect, would alleviate a lot of the pain in using your WiFi package; Every time I walked by guest services, I noticed people complaining they wasted all their WiFi minutes because they couldn’t figure how to logout due to the bad UX design. Come on, this is an easy fix. 3. Note to the developers: On IOS, you need to configure the info necessary (the app URI) for password managers to work with your app. It’s VERY aggravating given the frequent disconnections. The disconnect issues happened on iPhone 15 Pro Max, iPhone 13 and a Galaxy S22+. I suspect this is caused by bad error handling: The app shouldn’t disconnect you when it encounters a transient connection issues due to spotty WiFi.

Crédit sur excursion. J’aurais bien aimer avoir la possibilité de prendre le crédit aux deux passagers par chambre

Bug-ridden rubbish. Failed constantly whilst on cruise. On day of embarkation all info about cruise and excursions was reset so we could not access it. Was unable to login and so tried password reset but was redirected to a Mexican page in Spanish which had nothing to do with password reset. Finally after resetting the password I logged in only to get a Page Not Found error. What a joke! Not exactly helped by the ridiculously poor Wi-Fi on the ship (which we paid an extortionate amount for by the way). My wife was unable to access wifi until the penultimate day of the trip. What a joke!!!

Waste of $10. Never works, don’t pay for it!

Very little value. The app is not intuitive and provides very little value. NCL should do some competitive analysis with the Royal Caribbean app. Significantly better in many ways.

Français. Version française serait appréciée- Merci !

Entertainment booking…. Excited for cruise although the entertainment and tours process is sad. Booking so far in advance is madness. Lots of emails although nothing changes on site. NCL just sent an email to advise can book entertainment now and when checked cannot book. Frustrating. Please do not send emails that are inaccurate. Also all the excursions are now booked. We want the Tram tour and there is no avails or for months out. I feel sorry for guests who did not book 200 plus days out. Thank you. Marie Powers

Need Ship Map. Please add the ship map to the app.

Do not like cruise. Internet hard to connect Cruise line charges for the water

Ellen. - The whole trip was great. - Our family love every minute of it. - Extremely friendly staff - Get our foods very fast from dining restaurant - Lots food selections ( Western, Indian, Japanese, Chinese, Mexican, etc). - Very tatey foods Thank you Norwegian Escape crews, you are amazing!!! And we will be back!!!

A lot of bugs. And very hard to navigate

Français. Bonjour j aime bien l application mais je suis incapable de mettre les informations pour les excursions en français.

Trash. App keeps on crashing! Unable to use for boarding.

App is broken. You cannot print docs - PDF files are empty. So, if you want to see a summary, you have to ask technical support to send you via email your documents. Formatting inside the app is broken - a lot of text is outside the margins. Navigation is counter intuitive. It’s as if they expect you to be familiar with all their packages and terms. Sorta hard if it’s the first time you are cruising. I was expecting better. Tech support is friendly and is transparent about these issues. Norwegian you can do better. This is hurting your brand.

NCL App. Very easy to use and fun to watch the days count down to departure date

Not happy with the app. So far I am not having any luck with the app ! I’m finding it very touchy, it hasn’t worked for me once since I booked our trip , I still cannot finish our safety sign in I have tried at least twenty times or more I’m almost ready to cancel the whole trip It’s been so frustrating !

Glitchy and slow. Had to delete the app and just use the web version. I couldn’t remove or delete things from my cart.

Norvegian Prima - Europe cruise. Cant wait ! 🎉🥳 November 1st to 11th 🛥️

Merely ok. So once you’ve made ONE reservation it becomes pretty much useless. Hey NCL what if someone wants to make another booking?!

Restaurants. Incapable de réserver mes restos et pas capable de vous rejoindre

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Closes suddenly. The app itself is good because it allows you to plan your cruise trip however it doesn't have much information about how to or when you could reserve for certain activities and also it keeps closing suddenly when I try to make any reservation which is very inconvenient and defeats the purpose of the app .

Clunky. App is useful enough if you can get used to the constant prompts that you’re leaving the app for no particular reason, since the information you’re looking for is in the app (specific to “my plans”). It would be helpful for deck maps and other useful options not to be buried within the hamburger menu. Also, the check-in process is particularly painful. Really needs to be smoothed over and reorganized.

Staff was Amazing Everywhere on the Ship. My husband and I traveled with my service dog to Bermuda and The Norwegian Joy Staff went above and beyond! Never felt out of place. You can really form a connection with the staff, feels like we are adopted into the cruise family. 5 stars for food, entertainment, staff, the bar attendants, cleaning staff & cooking staff. Everyone deserves a 5 star!

Greatest vacation EVER!!. We have had the best times here! The level of hospitality and service is next to none! All staff are very friendly and welcoming! The food is spectacular, and the entertainment is above expectations! There is always something for everyone to enjoy!! Please don’t skip on the spa if you’re looking for relaxation! We will definitely be cruising with NCL in the future!

Repetitive and errors. I jad to repeat the same email address, credit card and pertinent information 5 times to get through what another cruise was completed in one. The app is different from web based, and half our party now can go to a restaurant and the other half could not get reservations. And don't get me started on the annoyance of the picture portion. Images didn't work, it hates glasses. Id rather jeffery dahmer take my picture in a ghost town than deal with this app to check in again.

1980’s technology, designed by high-school students. 1). This app is filled with bugs. 2). This app constantly quits/logs-out randomly. 3). This app is not integrated with other NCL systems and/or customer information, reservations, etc. It’s information os more often wrong than correct. 4). This app is not dynamic or interactive. This app only shows a historic snapshot of outdated information… if/when it is working correctly. 5). This app does not enable or facilitate communication: to NCL, between customers, etc. 6). This app does not enable reservations, updates, excursion purchases, etc. This app was designed with a 1980’s spec, and developed by high school students. I would award these high school students an A- for their project in 1983… and NCL an F for deploying such a horrible, buggy, and useless app as we enter 2022.

Not so Epic. Constant customer service visits due to wrong charges, no pre paid extras received. Skipped the first destination and a cancelled excursion on last destination. Too many lines constant waiting everywhere- overcharges. Still not credited back and family gifts of onboard credit were never received. Should have a great time trying to get back what money has not been given.

Message Center Broken. Message Center does not detect when messages have been read (still shows notifications as new unread messages). And, does not have a select/delete option to remove messages manually once you are done with them.

Time to move the app into 2022. The current app seems to be stuck in the last decade. (While your at it, the in room tv interactive information channel also needs much improving.) It provides basic information but aside from allowing a restaurant reservation, that’s about it. The RC app allows the cruiser to do just about everything from booking restaurants and shows to daily activities. Booking shore excursions is a great convenience as well. It’s like having a concierge in your phone.

Entertainment is going down. We have had some great entertainment on Norwegian in the past. But it looks like we just get the exact same thing on this cruise we had on our Christmas 11 day cruise. They are definitely cutting the budget for entertainment!

Great Cruising App. This App is great while you are onboard with many cool features. You can see what’s happening, make reservations for dining, entertainment or excursions. Best of all you can call or text other family members and keep track of the kids. The App needs a little tweaking and some added features but it’s going in the right direction.

This app does not work well. This app does not allow you to see your boat information. It also doesn’t allow you to choose restaurants or excursions. You have to go online to see most of the information you will need. I’m new to going on cruises, but so far Norweign is the great “bait and switch” company. Not pleased at all with the help I have received. Hopefully the cruise is better than the experience I have had so far.

NCL FAILING. Not enough staff to cover the amount of people on board. Very little bar staff. Deck 16 has no bar staff at all so you wait at the bar for 30 minutes just to get waited on because of the droids of people waiting on themselves. The rooms are only made up once a day and no cute animals anymore. Some rooms are not made up or fresh linens because administration has added more rooms to the stewards room count All of this is a major fail for NCL sorry to say. Not sure I will come back to such a lack of customer/service ratio

No support. Very excited about my first cruise seemed like a good app showed my progress towards paying it off, now it won’t let me make payment shows err 28 p called numerous times with the same answers, customer service is horrible no effort at all to fix a service they offer, technical support is horrible to, they just say we see no problem try logging in and out or try on computer, jumped through all there hoops with no conclusions, guess all stop making payments so they don’t make interest on my money.

Meh. It’s not the worst app but as big as NCL is their developers could learn a thing or two from Royal’s developers regarding a travel app. It’s also disappointing that the app is useless onboard. Also, in a post COVID world you would think they learned how beneficial a robust app could be. It’s mediocre at best. Side note, please clean the carpets in the ship. The first thing I noticed when stepping onboard for my first ever trip with NCL Encore is the funky smell. It reminded me of a restaurant that has carpet and all the funk is trapped in the carpets. Not a pleasant first impression.

NCL Getaway. Thank you Andrea Howard (NCL agent) for being such a sweet kind person, great personality and wanting only the best for your travelers...You made my first cruise beyond blessed... Everyone on board was so happy to help in any way they could and wanted all travelers to have the best experience possible..We have made many friends with the great staff at bars, restaurants etc and look forward to seeing you again in February...

What a letdown and I haven’t set foot onboard yet. You app needs considerable amount of work. 15 minutes to look over what’s on your cart is not enough time. And booking your dining experience online does not work. We called and were told we had to sit in line with another 3,000 passengers in guess services upon our arrival onboard to book a specialty dining experience. My wife has stage 4 pancreatic cancer and cannot stand for long periods of time. I’m sure many more passengers have impediments. I don’t understand why Carnival can do this much more efficiently and cheaper than you.

Account balances enhancement needed. The app should be enhanced to show how much is remaining on your on-board account as well as real money that ncl owes you. So two (2) totals lines. Today, If ncl owes you money then you only see that and you need to go to the ship customer service to see your balance for the on-board account. Please incorporate the much needed functionality

Can only use connected to ships WiFi. This app could be much more helpful if I could use it with my phone’s service provider and not with the ships WiFi. In order to get all the information during my cruise I had to connect to the ships WiFi in order to use the app. There are only so many minutes of the ships WiFi but had I been able to use my phone’s connectivity, which I had, I could have saved my WiFi minutes.

Battery eater. It's a good use of the freestyle daily for mobile use though sometimes it doesn't match the print out. The in app me$$enger is pretty handy for large groups or families. However we often found you had to “forget network” and reconnect to make it work. Carry a mobile charger cause it will KILL your battery. When you get off the ship make sure you force close the app as it will continue running in the background killing your battery.

Needs work. First this app is super easy to make reservations. That’s the only plus. The daily schedule is only available at midi ugh t day if. It makes it hard to see what is coming on upcoming days. Also the heart I on doesn’t work so you can’t build your schedule. It means you have to scan the entire schedule every time you are trying to see what is going on. The skeleton is the there the bugs just need to fixed.

Everything at your fingertips. The app is very good and contains everything you need to know about your cruise. You can do anything you want like booking Shore excursions or planning an evening meal. It’s a handy tool I have and you can use it anywhere. It has helped me make Many decisions right from my hand. I recommend it for everyone.

Only work on the ship and missing some key features. Recently had a 8-nights cruise from NYC. The app was inconsistent and mine (iPhone 13 pro) wasn’t opened up for the onboard checking in. Big trouble at the moment. My wife’s app (iPhone 12) was ok so we both got on the ship. The app couldn’t work well unless turning on the airplane mode for many phones. Paid ~$10 for messages and call but the call never worked. The messages were sent but the iPhones never showed nor alarmed any incoming messages. Surprisingly my Apple Watch was able to pickup the messages. Needs big improvements.

App is not working..for us. So unfortunate this app is not working for us, we are 39 days away from sailing yet it states 128 (yes I did enter the correct info multiple times. Besides that it doesn’t recognize us and I must reenter all our information each time I log in (ship, sailing date, reservation). Very disappointing. The ‘Shipmate’ app works better, but I need This app to work at its full potential so we are able to book activities, excursions, & meals. I’m hoping it gets corrected, I’ve troubleshooted everything.

Photo safari whale watching. I’ve taken this excursion several times and I find it the BEST by far. The boats only have 14 to 20 people depending on the tour name. You don’t have to look over the heads of the other guests like on the larger tours that are offered when whales are sighted. I highly recommend this tour!

Hands down best app and cruise company. This app makes cruising even more easy. Everything is at your fingertips. Plan everything at the touch of a button. And then when you get on board ... for a small fee you can text your cruise friends and family on board. I live the ease of it all.

Broken and unusable. Was very ready to add excursions and specialty dining but this app is so non functional I couldn’t. Can’t even get past the login page. I’m still in port and can’t use the app. Error messages all over the place. No idea why they would release this. No app would be better than a barely functioning glitch city app. Forces me to have to call or book things in person which I’m sure is much more expensive for NCL down the line. Just fix it up and make it work.

Great improvement but needs a few tweaks. Overall I think the new app is an improvement. I would like to see a couple of enhancements. 1. I should be able to add my own items to the my plans list. For example, the latitude cocktail party and events like the onboard wine tastings, dance classes, trivia… 2. I want the deck plans back. The old app allowed me to get to deck plans. Why did you remove it?

Getting better!!!. I’ve used this app in the past and it hasn’t been reliable at All. I’m using it on the encore and it has worked 75% of the time. I have to shut my phone off and restart the app throughout the day to connect sometimes to acquire a network connection. I’m not sure if that’s the app or the connection.

Super Buggy App on iphone 12, ios17.5.1. App freezes and crashes very frequently, especially when adding or removing items from my cart. I had to log onto my computer to remove a sticky item that did not want to leave my cart! Even though this is a mobile app, not everything is responsive, surprisingly. This app needs a better user experience as I can’t imagine using this while on the ship with a spottier connection. I wish the app had a way to report bugs and add vid or screenshot.

Norwegian App is very Buggy. - When user opens My Plans tab in the app, then clicks on any booked activity there is a popup message saying “Leaving the app, this link opens in a separate browser” but the link does not take me anywhere and I just have to click cancel. This happens multiple times in the same session, all throughout the app. - During Online check-in, when opting into transportation from the cruise to the airport and searching for a flight, no results show up.

Good tool. But ... has a few bugs to fix: first of all it was very difficult to register. Then had to turn off app then back in to be able to log in to confirm I had finally registered. Keeps trying to redirect me “outside the app” for what I believe is a credit card application which I did not request. When I booked shows, redirected me to a blank page. I knew i had a reservation thanks to the email. Too much scrolling to find airline and flights. Easier if one could simply type airport and airline codes.

Substandard Application. NCL needs to really work on with improving this application. The on-ship communication which they charge you extra for works about 30% of the time. I want refund. Application does not properly integrate with iOS to provide notifications. You have to open the app constantly to check for messages even when it is properly on ship WiFi. The calling feature occasionally works. Half the time it errors out and sometimes will call a cabin, but calling another guest with application never worked. NCL FIX your application. You owe me credit.

Okay app but.... I love the concept of the app being able to know what is going on each day on the ship and and making reservations for dining and etc. but there is a flaw I had when I went on the Norwegian Breakaway back in July 2019. I didn’t receive any notifications such as messages and phone calls from my family. I only received them when I had the app open. Checked notification settings and made sure it was on but nothing. They need to fix it.

Work in progress. Not all booked events show on your daily schedule. Daily newsletter page showed the wrong issue for an entire day. The what’s happening page shows no activities at any time. Booked events don’t display on the app for all parties in a single cabin. This app is almost as frustrating as it is helpful. Someone needs to do some programming work.

Not intuitive. When you initially log into the app it is difficult to find the excursion, the a buried under a different heading. This app should be easy to use and find what your are lookout g for but it is not. Perhaps they should have a separate menu item for excursions booking then an option for booked. .Like I said once you login and play with it you can figure out where everything is buried but it should not be this way. If you haven’t logged in a while you forget where things are buried to find them it should be easily found all in your face under the menu bar.

Simplicity at its finest!. Your app is awesome, so easy to use and find what you are looking for from booking a cruise to picking excursions, dining packages and other essential cruising needs. It is also a great place to learn about the ships, the one you’ll be on to the one you want to try in the future! Thanks for all the updates and being so user friendly!

It’s ok, but needs work. So the app…. Well it worked ok, but some features need to be looked at. Phone and messages didn’t alert me when someone called or texted, and the navigation is sometimes difficult when trying to find things. It also uses a lot of power for some reason even when it’s not in use. Overall it did the job, but not as well as several others.

Faulty bugs/uncoordinated announcements. There are many bugs in this application but the most annoying is the app tells you when you can book excursions and dining but many times the app won't let you book. We keep checking for several hours and days to be able to book. The app keeps stating we are leaving the app when we view reservations but when you click ok, a blank page opens and nothing happens.

Use of the app & website. I am very disappointed with the app & website! I have not been able to book anything through the app or website on my laptop. I get the little spinning circle & because of that nothing I do will confirm. I’ve had to call to book a birthday package & my dinner reservations so far. Even as I type this I cannot see what I am typing. Smh. I hope I don’t have this problem when it’s time to check in! This is just crazy & very frustrating!!!

Not great, maybe not even adequate. I might give this a higher score if it actually worked, and it might work if I could sign in. I can do neither of those things after four days of trying. I spent 30 minutes on the phone with Norwegian, before they told me to call back to the same number on Monday and maybe someone could help me. We’ll see. This is partly about the app and partly about crappy customer service. But if they can’t deliver on something this basic …

50/50. I love the app and the events you can follow for each day of your trip leg. However, the $10 feature to text with friends/group members while on board was a waste. Texting was inconsistent and frequently(daily 3+ times) I had to restart the app in order for me to receive messages sent hours ago or send a message without an error. I have 1 Star mainly because of the texting feature you pay for and it didn’t work. It was important for me to communicate with a team of people while on the ship and the app did not provide that access.

What a joke. I have been trying to set up this app for over an hour. I’ve set up an account, and got in, we have 7 people in our group over 3 rooms. I had to go enter the persons name, cruise phone #, and room #. I did this three times for 3 different people, and they had to do it for me! Then I closed the app and now I can’t log back in, because my password is wrong. I just set my password don’t you think I would remember it. You need to go to Carnival or Disney and see how simple their apps are!

Unpredictable at best, useless at worst. On a cruise currently and saw in multiple FB groups that while the app can be awful on land, it is supposed to be better on the ship. What a lie. I keep having issues logging in. When I can get logged in there’s no telling that I’ll have all of the features - for example, I get an “unexpected error” message on the My Plans page and on the Home Screen several buttons are unusable (e.g. dining). Within the first two days alone, I was kicked out of the app 4 or more times. Always locked out and getting a constant loading icon on the sign in page or a “please try again” message. This app is supposed to be your main tool for viewing what’s currently happening on the ship, managing your reservations, etc. Given that level of importance, I expect it to function properly. The fact that it is so unstable has me furious. What are you doing, NCL?

Useful, but Unreliable. The app is far from perfect, and very inconsistent. It was useful in the schedule of the ship, but that was about it. Communication was my group’s main purpose in getting the app, however messages would be sent and received at slow rates, sometimes hours later. The app was useful but unreliable. In my opinion, the app was not worth the purchase. The information given on the app can be found anywhere else on the ship. It was just a way for the cruise to get more money out of us.

What happened?. My cruise embarks in just over 5 hours. Up until last night, the app has worked fine. Last night, the display changed from planning-focused to get ready to go-focused. At that point, the one feature that didn’t work was the section on what to expect on Day 1. Kind of important, right? This morning, when I attempted to login, I get an error message that says “Sorry, but this page didn’t load properly. Please try again.” When you click “Try Again”, it just cycles over and over. To put it lightly, I’m bummed. Please fix, ASAP, please...

Battery Drainer. This app was great on the ship so you don’t have to take your dailies with you around the ship. Just make sure you close it after each use or it will drain your battery like crazy. At the end of the day, I discovered it was running for 11 hours in the background. Yikes. There is no reason for that. Also, there’s no way to buy an internet package from the app. A link to the website is really all that I need. That seems like a real missed opportunity.

Great vacation app. If you are going to cruise with Norwegian, this app will make planning much easier. Clear descriptions and/or instructions for everything on and off board. But don’t get this mixed up with their other app that can be used on the ship while you are at sea and need to communicate with other members in your group. This a per person pre paid, on ship communication is called “concierge” and it is a downloadable app.

Beware of battery issues. The NCL app will destroy your phones battery life if you keep it on in the background. I first noticed this when my phone, charged to 100% before going to bed, was down to 20% waking up 8 hours later. Reviewing my phones app usage, the NCL app had doubled any other activity of any of my apps running in the past week by day 2. The app had 100% activity usage; leaving the app running in the background is essentially the same as keeping your phone on, even when the phone is locked.

Sue Tingley. We love Norwegian. We only book our cruises on NCL have tried other cruise lines and we feel NCL is our favorite so we’re looking forward to be cruising again. Always great food service and entertainment. We love especially right now how they are caring for our well being and safety. See you in 15 days on the Escape.