Hik-Connect - for End user App Reviews

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Bug fix & more options. The problem I’m having is when you view a single camera and set the HD to better picture, it goes away after I view the next full screen camera. It will not hold at HD... So when you view it in full screen again you have to set it to HD again. Needs to be fixed. We also need to be able to adjust the brightness and contrast. I hope this can be fixed. Other than that, it loads up fast. New update Nov 12, 2019 a little better but now in hd it goes into streaming and stuck at 60% you have to hit the clear button for it to come in.

New Customer with 16 Cameras Installed. This is my first night after installation/labor of 16 cameras inside and out and I’m pretty happy! I may need to add more outside lighting, however all inside/outside cameras are viewing great through the App in real time and I’m still learning how to view past video. I wish I’d done this many years ago!! A piece of mind, when you hear things bump in the night, is so worth the equipment/labor of cameras by ADT and the App works marvelous! I’m soooo blessed by it all, as a disabled senior, tetraplegic, wheelchair user, and widow trying to live independently for as long as possible!!

App is lacking some key functions. The camera i am currently using is HikVision DS-HD1 doorbell camera This app has some great feature But is lacking some of the setting I would like use like video ,image and audio settings as well as event play back settings The audio setting available is simply on and off I would like more control like adjusting sound volume and mic pick up range As for the video settings there is only a simple three toggle switch SD ,HD and Ultra HD I would like the ability to controls the exposure ,iso ,contrast ,ect The night vision settings are simply on and off I would like the ability to adjust the sensitivity Night vision looks good on my camera but it auto turns on about 30min to late So For about 30 min I have a mostly dark screen can’t identify any thing regardless of how close you are to the camera The 4x3 fish eye live view is great but when you play back an event for some reason the video is in 16x9 fisheye view which distorts the image by flattening it and there is no play back settings for adjustment

Dissapointed. I have had these cameras for 6months now. The installer said we purchased the best of the best as far as the cameras go. Only being able to view the cameras from an APP only is and not from a website disappointing. When trying to review past activity on this APP that never works the way it is supposed to i can only load past footage only up to 90% on the app then says network error. The app is updated. I have tried many times on both cellular and wifi. I am ready to have SecurlySound come and remove these cameras and go back to ADT cameras which i had for 5 years with no issues.

No complaints & I’m a tech dummy!. I really don’t understand any of these bad reviews. Unless the app just works perfectly fine for me and the other 5 star reviewers which is very doubtful. I had the iVMS-4200 system installed at my place of business a few years ago for security reasons mainly safety of my employees. I just recently started using this app in the last couple of months and it works fine. I don’t have any problems watching in real time with no lagging & picture quality is great. I installed this and have never did any of the updates since I read on here after people update they have problems. Very happy with this app.

DS-HD1 doorbell camera configuration. This app is required to properly configure the DS-HD1. iVMS-4200 can do a lot to configure it, but this app is the only way I found to set the chime type to mechanical, for instance. Make sure that you allow the app to have “precise location” turned on in Settings > Privacy > Location Services > Hik-Connect, otherwise the app will not be allowed to read your WIFI SSID to copy it to the DS-HD1 during installation. It will be stuck repeatedly asking you to connect to WLAN otherwise.

Please allow for Date changing while viewing the camera. You guys did an update that took away a very accessible and user friendly experience, I could easily click on a designated camera and go back serval days all within the same interface.. This was removed for some odd reason on your updates . Now I can only view up to 24 hours of a recording

Bad non responsive. I installed this update and thought it would be a new improvement. But boy I was wrong. Does not open every time. When it does open then you have to tap another icon or setting to open what you want. Then it lags you have to wait for video to catch-up. The old version is no longer available so I am stuck with this version that is horrible.

Terrible!. On my second system and it is not good. The Cameras are supposed to be HD, honestly I do not notice any improvement. The system crashes often. When this company provides an update you can count 100% that it will totally mess your phone, pad and computer viewing. If you call this company’s Tech Support, it prompts you to press #1 to leave a message as they only work bankers hours 9-5. Back to trying to leave a Tech Support Message... pressing the number 1 does nothing but rewind the message. Totally frustrating. If you are counting upon this system for your personal safety at your home... look somewhere else! I just emailed the company that I have a relationship with and who recommended this system to me and asked that they come asap and remove it then find me a better one that works. One whereby the actually company itself answers the phone and if you send them an email for tech support, it is kicked back as a bad email address. Very disappointed, going to dump it asap and never look back. Do your homework before you commit thousands of dollars in custom installation and get let down. Heaven forbid if you experience an act of violence or break in and this system is down. Oh and I angry at this company’s lack of customer service.

HiK Vision CCTV System installed by Vortex Security.. Not worth the money whatsoever. The system is NOT user-friendly, especially when trying to locate any possible incidents via “playback”. It’s a VERY poor design. The night vision is blurry and unusable should you need it for legal purposes. I’ve been thru 3 doorbells and I’m still waiting on my refund as their doorbell was taken out by them nearly 4 months ago. This was a terrible investment. I would’ve been better off paying a handyman installing something for less than 1/5th of this system’s total cost ($$5,000++!!) from some knock-off company.

Generally garbage and not reliable. The app gets 2 starts for working. The cameras connect slowly, but I guess I’m lucky that they do anyway. The app does NOT support the iPhone X despite it receiving multiple updates since the phone’s release, which is particularly annoying. And finally, it shows more cameras than you have on your account and lists them as buffering but they never load. For example we have 4 cams on our account but the app always shows 6. 4 cameras load and we can see the live feed but the other 2 say buffering all the time. This is stupid because we only have 4 cameras. Anyway, not a very good app and not a very good company.

App sorely needs improvement. The iOS app is clunky at best. The UI is very poor and cumbersome. Calls come through like typical phone calls; however, accepting the call really does nothing. If the Call button is pressed and my phone is locked, it takes multiple steps to be able to fully answer the call and communicate with the caller. I have launch the app, tap a fingerprint icon (not really a Touch ID) in the center of the HV screen, perform a Touch ID, then touch the icon in the app associated with my camera, wait for the video to fully load and then touch the microphone icon. A lot of times, the process simply times out and the camera says “we are not available.” Good gracious, could it get worse?

Horrible system and poor support from Adt.. We have 3 systems At home and 2 rental properties. We are unable to view all 3 on the hik app and the tech didn’t know how to fix problem. This is horrible. We wish we had bought Vivint. But Vivint is very expensive and we got tricked into signing a 5 year monitoring contract with Vivint. We don’t know what to do now. And don’t know who to call.

Default date. It’s annoying that this system doesn’t work properly, when sometime happen and there is no energy for a while, when the systems came back it sets automatically to the date 1970 which is insane, I mean you can’t not make a playback it something bad happen in that time lapse because of the date, if this work with internet, why the hell it doesn’t go to the actual date? You can’t no be all days all time seeing if the date change because of the system and then u do this for security but when u really need to check something on the cameras you can’t see anything for you bad system.

It’s not the app, it’s your network speed. The people giving this app a negative rating are not familiar with how their internet effects the stream of their cameras. If you have a poor upload speed at the camera’s site, you’re going to run into issues trying to view them remotely from this app. That is not the app’s fault, you just need a faster upload speed from your internet provider.

Love the app but please ADD portrait support. I’m an avid supporter and user of Hikvision and use the Hik-connect iPad app extensively in all my installs. I’m the one issue is the lack of iPad portrait support or rotation. Many of the IPads are mounted in Portrait mode since many other apps and uses benefit front such setup and the lack of image rotation to view the cameras is a major drawback. Please add iPad rotation so we can view in Portrait / vertical iPad mounting. It would be immensely appreciated!!!!! Thank yiu

S.A US17. Guys, this is the best application you can purchase, there are all the records of your history that you lived with the crisis of your cry with God, even if for some time the cameras record and everything can probably be erased if this application were human , he would be the only one to cry at the prayers of a woman crying out to a powerful God! He was also the only witness to the works and miracles and the faith that was born in the air she breathed. Buy it, install it, it can be the greatest guardian of your home's treasure! Anjo do amor!

They tell you to hire a technician to connect the app!!. The cameras are fantastic however the networking connection to the app is horrible. On top of that the customer service is rude. I asked them why they make the system so difficult to connect and their answer is that basically as an end user you should not be connecting the system to your network and Hik-connect app, as it is the job of a technician. I’m not sure why hik connect over complicates the set up Process. Why can’t they simplify or just spell out the process on the app instead of making you find some obscure menu on their web site to connect the system ? My cheap Arlo camera was a cinch to connect, I don’t see why Hik-Connect can’t make it easy., it’s not rocket science.

Love it. I am in shock reading all of these negative reviews but I think I know why. People simply don’t know what they’re doing. Nest cameras are no comparison to Hikvision. If your speed is not fast enough then you can’t stream high resolution. There’s a reason why you setup dual streams. My Hikvision NVR and cameras have never once crashed on me. I thought I had a problem with my Hik-Connect cloud account disappearing randomly from my phone but that was user error. My wife was logging into her phone with my account instead of me sharing. I’ve setup my cameras using the device connection and I get almost an instant connection every time. I’ve spent many hours reading and playing with all my settings, adjusting bandwidth and fine tuning the camera settings and I love my system. If you don’t know how to properly set things up then the commercial Nest system is more for you. No comparison with all the functionality and saving to your own Hikvision NVR to Nest’s cloud storage which you constantly keep paying for and again gives you no functionality.

Bring back custom alert sounds. I used to be able to specify what sound to use for the built-in alerts. That capability went away a couple weeks ago and now the alerts sound is too quiet and my employees can’t hear it. We are missing line crossing alarms. Please allow me to customize the alert sound. Developer responded "You can modify the alarm audio by going to Me->Setting->Personal Device Notification->Alarm Audio Settings." That sounds awesome, except I don’t have “personal device notification“ under my settings tab

People that complain are mostly ignorant. I have a hikvision 4k nvr and also have installed many systems for customers. They are a solid product and the app is legit if you understand it. Most the negative reviews are from people that don’t understand the technology and just want to open the app on their device and it work perfect. A couple issues with that.... 1. Quality high speed internet that is connected to the camera system(dvr/nvr) is a huge issue on most the complaints. 2. Good cellular or Wi-Fi connected to the device with what you’re trying to view the cameras dvr/nvr on. 3. All dvr/nvr units have certain tech specs regarding max users max bandwidth(not local internet BUT bandwidth between the nvr/dvr and the cameras) that IS STATED AND AVAILABLE on the systems box instructions and online for your particular unit model and all models. 4. Ive never had a issue with quality from the cameras that is outside the specs to the dvr/nvr if you are accessing from the dvr/nvr unit itself via hdmi or whatever video cable you use, everyone that complains seems to be all from remote access devices and probably don’t even know how to physically access their dvr/nvr 4. Stop giving bad reviews because you don’t understand the technology.

Absolute junk and outdated. There is no way to see when something happened. You have to pretty much scroll through the entire day to hopefully find what you were looking for. Any modern app show you what happened and when. Often you scroll to where you maybe think something happen, press play just to watch the playback stuck. This outdated and highly frustrating that in 2024 they can’t figure out how to design and make a proper security application work. The level of incompetence is baffling. The app update are telling of low level of application development care. Version 6.1.10 “some bug fixes.” What bugs??? Also have you ever considered putting a capital at the beginning of sentence? At least the bothered putting a period at the end of the sentence. This level of “I don’t give a bliiiip” clearly illustrates the level of care they have for what they do.

HiK-Connect a Must for PTZ Use. I spent the money and had the commercial HIKVISION PTZ dome cameras installed on my home. They are very nice and come in useful when you want to capture license plates from shady vehicles driving up your street, or other suspicious activity. I have 1gig fiber internet and the NVR is hard wired. It’s an awesome system! The App is very easy to use, and highly useful when you hear things outside at night while your in the other room away from the NVR and monitor. You can record, control the PTZ cameras, review playback and digital zoom on top of the zooming in on objects that the camera itself provide. If you are not tech savvy, then this system may not be for you. You gotta know a little bit about bandwidth, I.P addresses and such to get the most out of the system. I highly recommend this app.

Every update makes the app worse. I keep on making the mistake of updating this app. First, I could keep all of my cameras on HD. Yes, the cameras were choppy, but I prefer quality over quantity. Then an update made all cameras automatically display as Basic, and I then needed to set them to HD every time I switched cameras. So I tried contacting the company through the feedback feature in the app. No reply. Now, this most recent update only displays one camera and I must manually add each camera EVERY time I want to see my cameras. Close out of the app? Add each camera again. Maybe I want to multitask, and according to Hik-connect I lose connection for a bit? Oh, that's means I need to login again to Hik-connect, and I then need to add each camera, again. I can't view the cameras I have installed immediately when I need to. Please, change the app back to what worked before. This current version is not an upgrade. Ultimately, considering I bought my system to use on my mobile devices (like anyone else living in the 21st century), I would not recommend others buying Hikvision products until they fix the very methods you must employ to use those said products. A hi-def CCTV system is only worth buying if it's hi-def and a CCTV system. Not mobile friendly = not a CCTV system worth buying in my book. I'll wait to buy any more cameras (have 6, need 10 more) until this gets fixed.

UX needs a little improvement. Overall it is good. But everytime I want to see the playback, I’m frustrated with the timeline bar that always starts from midnight :( No one gotta watches things from the midnight. It should just point at the current time then we can easily navigate it back to 10 minutes before, or one hour before, up to our desire. And the 2x, 4x is nowhere. It’s the CCTV, that is a must afterall.

iPhone App Playback Haphazard. Both my wife and I have the app on our iPhones and everything worked great before the recent app update/upgrade took place. Now we can’t playback consistently and our high speed fiber network is working up to par. The app keeps stating “Maximum playback channel limit reached.” Once in a while with persistent tries playback functions. I could complain about many other unacceptable changes in functionality, but haphazard playback is our biggest issue. We need playback for our security. We have HikVision systems in both our store as well as home. Someone obviously made app changes without having knowledge or experience in doing so!!! PLEASE FIX THE APP!!!

Playback on the app is useless!. Cameras have great picture, live view works fine, but the whole reason for having security cameras is so you can easily playback recent events....not so with this app. Playback FAILS TO LOAD 95% of the time and even when it does you are stuck watching the video in real time i.e. no fast forward or rewind, to go forward or back wether a couple of minutes or 2hrs you have to move the slider which leaves you back with the fails to load problem. Unless you can sit an watch your cameras all day/night, or you happen to be really lucky checking them at the exact time something you need to see is happening, or if you have time to go sit at the base station(ff/rw feature works there) to review footage every time something happens then Don’t Waste Your Money On This System!!!

It’s Worth every Penny. I can’t get enough of my camera’s Now this system is not for the set it and forget minded. You will need good internet for offsite viewing and make adjustments to get what you want from it but, its loaded with options. It will take some walking away and coming back before you get it to taste however you will be happy in the end.

Horrible. The only way you can view is in real time or up to 8x but then you miss every 5 seconds. If someone is in your house it takes 5-10 minutes just to find them and by that time they are 5-10 minutes ahead of where you found them so you have to find them again and over and over. Even scrolling takes time to load so you can’t find people because you have to wait for it to load. Alerts don’t work nor do notifications. Basically if you have a home attack the police can review the video to help find who killed you. This is all scary stuff if you have the security cameras to defend your home. This product isn’t for you.

Auto connect to all devices feature - please restore. Please restore the auto connect to all devices to allow customers with multiple devices to scroll through all cameras/all devices without the need to manually select the device to view the cameras. It was removed on the last update. This was a great feature for customers with multiple devices. This feature is important for multi sites/devices. This is an advantage over other competitors and it’s a great feature. Please restore this feature. Other than that, we have no issues. Great app.

5 star app before the new face-lift, now it’s frustrating. This update that gave the app a new look made the app incredibly frustrating to use, now you have to click 10 times before you go to full screen, and it often sends you to a single camera view where you can’t just swipe to the next, but you have to select each camera individually. Additionally, when you’re able to scroll between different cameras there’s lag that wasn’t there before, and in the previous versions you could keep scrolling from the end of the cameras list back to the beginning, now it just ends.

Version 4.15.1 is good to go. Version 4.15.0 released on June 9, 2021 causes errors and full system crashes. After updating to 4.15 I could no longer view my cameras. On top of that I noticed that every time I did try to view them via the app the entire system would freeze up and reboot. My iPad with the older 4.12 version still worked perfectly……until it updated to 4.15 and now that one causes the same errors and reboots as my iPhone. Update: Version 4.15.1 released on June 24, 2021 and addresses whatever the problem was with 4.15.0. Everything works perfectly again.

Previous Version Better. They did an update about two months ago to try to “improve “their product, Now you have to go through 2 to 3 steps to get to the camera you need to view. So if you have an alarm event you have to spend more time going through the app to find out what the alarm is for. Sometimes you can just be too smart for your own good.

Playback bug in latest versions. Within the last two weeks, my iPad app can no longer scroll backwards in time past the midnight hour of the current day inside of the Playback function. For instance at 1am, I can only scroll backwards 1 hour, and at 12 noon, I can only scroll back 12 hours. Previous to these updates I could scroll back for weeks of time. Now I can not even reverse to the previous day.

Top Notch Service and Product. Old black control box of Camera system was troubleshooted remotely and very effectively by Dermot Breslin of Reliable Security Products Ltd. From Dublin to our home in Rosslare Co. Wexford. Without Dermot’s skill and perseverance we would never have found the root cause of this problem. It is vitally important to us as we live abroad and rely on the Camera System. Dermot sent the Hikvision control box and a camera to us overnight and it was picked up in Wexford at 8:00 am next morning. The new system was up and running by 10 am same say with Dermot’s guidance and expertise. This was just a brilliant customer service experience backed up with a great brand.

Can’t get push notifications to work. I have been trying for hours to get notifications to work. I have read the instructions and watched a bunch of YT videos. This version of the app does not match any documents I have been able to find. Live view is working and notifications appear to be enabled on the camera and on my phone but they don’t work.

Good app that accesses my location data regularly.. I recently had to re-add a camera to the app, and so I enabled location data, which it requires to add. I forgot to turn the location data access off in Settings when I was done. When I went to do a privacy checkup, I noticed it had recorded my location about 15 times over the last week. I’m just wondering why it needs to know where I am while I check my doorbell camera. Makes me think twice about buying more HikVision gear. Also, I still really need Internet Explorer in 2022 to access the feed on a computer? What a joke.

App promptly fixed. Thank you for promptly fixing the app through latest update. Though the previous loading screen freezes issue could’ve been avoided by thoroughly testing before making it public, I am satisfied to know that HIKVision takes user feedback in consideration quickly and ensures quick fix.

Good function system. I have purchased a HIK camera and recording system for home and linking it to HIK connect application, using it for three months. The application is reliable and easy to use but not in the beginning for there is not intuitive function built in for the user. There is a significant learning on how to use what the application offers. This application is more geared for commercial use where persons are more experienced with security systems. Download the manual from the companies website for there are key learnings to get.

User Experience. Overall app is pretty functional in meeting my needs. It does have a few flaws that need fixing, the main one is after logging out and logging back in at times you have to start the cameras again. Much easier if once you present your credential it brings up live view with all the cameras. Overall it’s pretty fast and provide quick access to notification, live view and play back

Ugh. We recently had several cameras and a doorbell installed. Nothing but problems. We get hundreds of notifications daily because the cameras will not save changes we made. We have changed all sorts parameters but they change right back (microphone, sensitivity). What good is it when you get over 500 notifications in a day. We can’t possibly check each one because it continues to send a notification every time afar goes by. We have shut off microphone ( comes right back on) moved sensitivity to the minimum and changed area to steps of the porch. But still hundreds of notifications daily. Horrible app!!! I would give it a “0” if I could.

“My Review”. “I really like having my car parked at Rockwell Storage” knowing that it is secured at all time’s”. “Suzanne does an excellent job there and is alway’s very pleasant and she is very helpful whenever I ask her for some assistance”. “Thank you for giving me this opportunity to respond to your request of this survey and I hope it is helpful”. “My Best Regards”, Joe Simonini “Happy Holidays To All Of You”⛄️ “Glad I have my car in a safe place and I like how you keep the area clean all the time”.

Not a pro app - downgrade from iVMS-4500. I have hundreds of Hikvision cameras installed for clients around the country and generally have at least 200 on each of my iPhones. iVMS could easily handle this and was a pro-grade app. I could make my own views and quickly organize and view cameras that I need to see and switch between playback and live view with efficiency, which is impossible now. Hik-Connect is a very consumer non-pro app and the layouts take up way too much space, like they are trying to copy Ring. Totally unacceptable for us professionals and might be the end of Hikvision for my company. We monitor cameras live and respond to security incidents real-time though the iVMS app and this will be impossible with Hik-Connect. Now we have hundreds of thousands of dollars into installs and we cannot do our job. Our customers are beginning to complain and some are demanding refunds because we can no longer offer what we promised. What a disaster. I will never forgive Hikvision for this madness and absolutely cannot trust this company. Whoever decided to delete iVMS should be fired!!! This app simply does not replace iVMS and they deleted iVMS from the App Store and it is impossible to load on any devices now. Absolutely unacceptable and irresponsible. With all of that said, if someone was a very very basic consumer, the new app can handle a couple cameras around the house more smoothly than iVMS, but it totally screwed us!

It does what it’s supposed to do. I suspect that all of you who are having problems with this app must not know what your doing. It works just fine for me. I’ve never had an issue adding a camera, or NVR. The stream is selectable. It defaults to the sub stream (for a reason) but you can change it to the HD feed if you want. My only complaint is that I haven’t figured out a way to separate different alarms. I want to be notified by my doorbell camera if someone hits the button, but I don’t like my phone constantly alerting me every time a cat walks by! I wish I could silence the motion alarm, while retaining the intercom alarm

Needs support for shortcuts as soon as possible.. App works great, but I believe if support for shortcuts is implemented, actions could be done a lot faster. If we script shortcuts using Hik-connect, we could open doors at the push of a button or by asking Siri. (Instead of having to access the app and look for the device responsible, access it and activate the unlock function) Thank you

Unstable and often says device offline. I am not impressed at all. We had security cameras installed and specifically requested to be able to have remote access. The cameras are wonderful, but the remote access via this app has been very inconsistent and unstable. Initially we were getting a lot of “device offline” notices when we tried to access the cameras from a remote location. After talking to the security company It was explained to us that the cameras were working as expected, but that the instability was coming from the app itself. This problem seem to have been corrected after a short period of time with an update and then the most recent update that occurred a couple of days ago has been nothing but trouble again. It is been “device offline” ever since and there is nothing we can do about it. Not impressed And now we have a need that continues to be unmet. No remote access!

Since last update when i run the app it is (crash)!. Since last update when i run the app it go out (crash)! so i hope you have solution for that soon as possible. Generally the app is good but should be ( preset ) in PTZ control when i use 4g/5g ,because now preset jut work when i connect to the same wifi that Hik NVR is connected and use local network configuration , but when i am outside my home and use remote configuration thae preset not work with 4g/5g network.

Loved the Hikvision app before they changed it. I use the Hikvision app on both my IPad and IPhone about 2 or 3 months ago the app was updated. They changed the PTZ function previously the pan and tilt functions were separate from the zoom, the pan and tilt icon was on the bottom left corner of my screen and the zoom was on the bottom right. “Very easy to operate” now for some stupid reason they combined both the pan/tilt and zoom into one icon which now means you have to exit out of pan/tilt in order to use zoom or exit out of zoom in order to perform pan/tilt. You have to continually do this step constantly if you’re following a moving object. I hope Hikvision gets enough negative feedback and changes the PTZ function back the way it was previously “separate icons for pan/tilt and zoom”

Great App-Again!. I generally don’t write reviews for any app. The update that was released about 2 weeks ago caused me to lose the ability to control the camera from my ipad. I am running a Hikvision PTZ camera through a Hikvision NVR. I never had a problem with either device. In my opinion,the image quality of the Hikvision camera is unsurpassed. I was really disappointed when this problem occurred. Within days, Hikvision released an update which corrected the problem. I am very happy that unlike a lot of developers that release updates and abandon them, these developers seem to be pro-active and worked quickly to resolve problems with the app.

Good so far. Download, installation and setup was quick and easy although I could only find this version through Safari on my devices. My camera images load much faster. I haven’t tried the playback feature yet. Hopefully that was improved also. So far I am very happy with this version.

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Latest version not running. Latest version of Hik-Connect 6 is stuck at the loading screen and unable to do anything. Re-installed the application and it only works for the first time and then back to stuck at the loading screen. Please fix it.

Great App, But could be better. This App works really well, the only missing component is the ability to fast forward/rewind with the playback option. Really frustrating to only be able to watch playback in realtime only. Surely this is a simple add on with next update.

Rubbish. I have been using ivms-4500 from hikvision for years. It has been great. Now i have installed its replacement hik-connect and it is absolute rubbish. What genius came up with this useless app. Cant even work out how to view all my cameras at once. The previous app was straight forward. This is so basic looking that hikvision should be ashamed to release this and call it a replacement. Im glad i still have the original installed on the phone.

Does not work as it should. I have the latest iPhone and am on a 5g network and my app never works properly. It is allways jerky on hd mode it is forever dropping out and just is t user friendly compared to some of the other security camera brands that my friends have. I went with hik vision as I was told they were the best but we have been very disappointed so far. If anyone has any solutions to bypass all this I would be very grateful.

Version of iPad/iPhones the live view works properly (without green screen pausing)?. Can anyone tell me the version of iPhones/iPads this app live streams video best without have the video image pausing and not actually seeing live motion (more like it’s stop motion)? Since a recent Hik-Connect App update, I’m told my older iPads/iPhones will experience video issues but I find this hard to believe. My iPhone is not that old (iPhone 8) and as far as I’m concerned the video stream and/or playback should be viewable. It’s not!

A little clunky. App is a little clunky and not sure why when I open app and click on favourites it goes straight into edit mode of favourites rather than just bring the live view or the cameras up. This is critical if you want to check something out on your cameras straightaway live!

Terrible app - playback non existent. Clearly the people that have given this app 5 stars have a different app or software as this is atrocious. The whole idea of having cameras is so that you can view playback if needed. Playback doesn’t work, I have high speed nbn yet every single time I want to playback from my phone or iPad I get a message saying failed connection. The previous software I had put this one to shame. Unfortunately it is no longer available. I would never recommend this app to anyone. There is no support whatsoever. Waste of money setting up cameras if using this app. It must have been set up by someone who doesn’t want to get caught doing something bad on camera because if you can’t watch playback they can’t be caught!

The new 6.0 release today is broken. Looks like the latest update as of 11 Oct 2023 is broken. My cameras slowly load to about 85% and then hang. No issues from my PC, and it worked about an hour ago on my phone before this update :(

Have to keep reinstalling. Since the latest update my cameras do not remain visible in the app and the only way I can get them back is to keep reinstalling the app which is very frustrating. Not sure why this would be happening as I have had the app for a while now. The app is unreliable and clunky. Please fix it.

No playback of daylight video. The app does not playback any daylight video which is useless. It will playback all night footage which is black and white no problems at all. It will show live stream which is in Color no problems at all. But as soon as you try to playback any colour daylight video it gets hung up and won’t show anything. Frustrating is an understatement!! C’mon guys please fix this. You have known about this for a long time now!

It’s okay, could be better!. It’s okay! Firstly it’s expensive so you want it to be really easy to use and worth the money. I don’t understand why you can’t get notification for garage door reeders? Eufy do a cheap magnet that can notify through the app if a garage door is being opened or closed or left open. I don’t understand what’s the point in installing a garage door reed when it’s difficult to go into the app and see if it’s open or closed. This doesn’t help if you’re away and you want to get an instant app notification if a garage door has been opened or left open. Secondly, it’s hard to answer the intercom on the phone via the app because of the face authentication you have to go through first. By the time I can answer it, go through the authentication and then answer the intercom it’s a long time. I get it’s for security purposes but there should be a quicker way.

Nik - Vision - This security camera system is amazing. This was recommended by my electrician who specialises in security systems. I thought they were going to put in a wi-fi system. He suggested that it was better to have a wired system. I love being able to see what is happening in my yard half way around the world.

Would not recommend. I don’t know where they got 4.6/5. The system worked well until some support was needed.....then.....crickets. I would not recommend this system to anyone Looks like people aren’t even bothering to write a review Just an update.....disgraceful customer support from Hikvision. We are unable to buy batteries for the sensors installed by a Hikvision installer. Alarm system now failed. After 2 years.

Where’s the Preset Function?. I like the revised PTZ UI, having the PTZ tracking control and zoom function on the same screen allows for better tracking/zoom coordination/speed. However the ability to select a pre-defined preset position appears to have been removed with this new update? Can it please be reinstated as it’s useful to return the PTZ back to a pre-defined position especially when using auto-tracking. Thank you.

Needs improvement to motherboard ,camera and App. It functions as a traditional CCTV well but much of the touted smarts about recognition of human vs animal false trigger hasn’t materialised. Still doesn’t accomodate app to camera connection to allow 2 way communication via Gen 2 IP cameras. The main competitor “Ring” camera and app for outdoor surveillance is better in distinguishing human vs false animal triggers and also allow smooth 2 way communication. No Avenue of switching on or off the motion triggers via App which makes it much poorer in functionality than “Ring”! On the whole it more expensive , poorer function and haven’t deliver the smarts that it supposed to. Have it 3 star as I hope an upgrade of firmware will fix the IP camera and app. In truth only deserves 2 star at the moment.

Good program. Needs more updates. Overall stable . However could be evolved into a more intuitive program Getting better . Needs more advanced icons to select easier playbacks

Nice app - some improvements needed. The app works well and is nice to use and navigate. Would be great if when you save a video or image, it would save directly to your local storage of the phone, and you don’t need to navigate to a place in the app to save it actually save it again

Not working. Version 4.24 does not work on iPhone any more. Can’t see cameras. Very annoying and frustrating. All that money for nothing. One stupid upgrade and puff… Sad

Many features missing. The update is horrible. When you want to scroll through screens go from one camera to another you have to exit the screen you’re on to view the other cameras. You can’t simply swipe across. Also when you open the up it doesn’t refresh to current view. You can to go into each camera view and open it to refresh it. When your searching for time stamps and to go back on footage. You can’t manual put the time stamp you want to search, as we did previously. The new update isn’t user friendly at all.

Can’t playback cameras. I have problem with playback options for cameras which work good when its dark at night and in the morning playback doesn’t work it gets stuck. I have been told i have problem with my network but which I don’t believe i got 100 mbps NBN plan speed is nearly 92-95 mbps all the time and it can’t playback cameras. I think their is issue on their back end once the cameras start taking 6 mega pixels videos it can’t playback videos in morning

Not too bad. I like using this app but quite annoying u can just flick left or right to see another camera, use to be able to but now doesn’t do it anymore

Okay... but few settings. Positives - the app is mostly stable, and fast to get to an image of a camera (1 or 2 seconds). It’s faster than desktop software, which is junk slow (sometimes 30 seconds wait!) Negatives - you can’t set basic settings such as motion sensitive setting for a camera, and sometimes if you’re not careful it keeps running in the background when phone closed, and flattens your battery and chews all your data

Doorbell feature needs stability. The doorbell rings through iPhone like a phone call which is great, but when answering the call I cannot speak or hear the visitor, then when clicking through into the Hik app, it doesn’t take me directly to the doorbell view, then when I do go into the intercom screen and press the voice button, it always says operating failed unless I quit the app and start again.

Worst updates on earth. Before app update I had no issues receiving intercom calls on my phone when someone rang the door but now my intercom doesn’t ring on mine or my wife’s phone. This has happened multiple times when we have updated our app and the whole point of buying the intercom was to get notifications on our phone and to answer the door using our phones. Now that function is gone once again. Should have bought the ring intercom. DO NOY UPDATE YOYR APP OR IT WILL STOP WORKING.

Poor app, disappointing. This app needs a good update and look over. This app has always played up, connected then it’s not connected over the last 2 years, and now the last week when we have checked it, again it will be offline when we have been out, with wanting to check it prior to us going away, as soon as we are home and connected to our home wifi it will work, but without the wifi connection it will not with mobile data, we have tried again when out to connect to another wifi connection but it doesn’t work, seems the app will only work at home with the home wifi connection, what is the point of that, it is supposed to give you peace of mind when you are not home, let alone all the other bugs with playback, this app needs THOROUGH shake up, or people will slowly start opting for other camera options.

Hik-Connect. This is a very good app to download if you have the camera installed laggy if your here and your camera is somewhere else sometimes laggy sometimes not

Yuk!. Like so many others here I’ve spent a lot of money and whilst I’m sure the hardware is good quality and was fitted by professionals the software is dreadful! I had no idea about security cameras and trusted that the people I signed up with knew what they were doing. I had no idea that this software was such an integral part! Didn’t know enough to ask how I should and could view playback... I wanted to be able to view this on a larger screen while at home- To send the images to the TV for example but no, none of that is possible! I can only see it on my iPhone and I was told to buy an iPad (yet more expense) so that I can watch it on a larger screen! In addition, whilst prior to the installation the company I signed up with were awesome, & very helpful, since the installation they have been dismissive of my questions and in fact quite rude. So much so that I removed my initial review! I’m sure there are other people like me have no idea and I can only suggest to people they ask about the software before they go buying CCTV at great expense! I wish I’d gone DIY at half the cost!

Update killed the app. The latest update dated 11 Nov has killed app causing it to freeze on the initial load screen. Restarting the phone and manually closing the app does not fix the issue. Update 13/11: a revised update was conducted and rectified the failing to load issue. I’ve upgraded my review to 3 stars. Implementing the ability to re-order the cameras on the home screen would warrant an additional star!

Pretty useless. It does not allow to keep the interface for all cameras, each time when I open the app I have to open and program 12 cameras to the 12 window interface. It does not retain the format. This does not allow cameras form two regions on the app. You have to keep 2 phones or log in with a different account, ridiculous! It does not allow continuous viewing, it turns off in couple of minutes. Replay function not working. Cameras max 3-4 years then you start seeing the smoky appearance and you need to replace whole lot. Next time I ll go for a different option.

Zoom in quality low. This app was updated to a new interface a few months ago and since then, the video quality when zooming in has been horrendous. Not sure if anyone else is aging this issue but it was never a problem under the old version. The old version was better in many ways

Pretty good app. I use it with my NVR and hik-connect wifi doorbell. However, where the iPhone version allows you to intercom to the doorbell, this version doesn’t seem to let you. Having intercom (ie answer a ringing doorbell ) on the iPad would be a great feature to add to my wall mounted iPad that has all my home automation and CCTV integrated... please include. Thanks.

Latest update ruined the app. This app is now a blank white screen where devices should appear in the hik main screen. No matter how many times I try and re add my device even though it says successfully added but it’s never there. Tried everything from reload to refresh. No good. I should not have updated the app, was fine until I did the update. FYI running iPad Pro latest  ios

Works fine. Works fine for us Would like to see a feature where you can access/turn on the duress alarm through control centre (so don’t need to unlock phone and enter app if in an emergency)

Bad update. The latest update has introduced an annoying add and some bugs. 1. The app get stuck in landscape view and I have to quit it to fix. 2. When you reopen the app previous camera view is displayed as before but the jumps back to the entry screen and the stupid add. Extra steps are now required to see your cameras as resume no longer works. 3. The camera view layouts sometimes get confused. It tries to display landscape views layouts in portrait view so half the layout gets cropped. I have to go back to main screen to fix. Menus under the camera also loos options. Please loose the add. It’s causing many usability issues.

Recent update 5 days ago does not work on my iPad.. It works on my iPhone but not on my iPad. I cannot see any camera at all. I uninstalled it and reinstalled it and it worked but I lost a lost of videos and photos I needed. I had to wipe and restore my whole iPad to get the data back. So now I am wondering if I use the ‘OffLoad’ function in Apple to keep my data but in-install and re-install the app. Urgent help needed. Your App support does in the App Store does not work. Please update the app urgently and re-issue.

Broken. Version 6.0.0 I’m not sure what passes as testing at Hikvision, but this latest version is nothing but an absolute disaster! It freezes randomly, the PTZ option now shrinks the screen down (why?) and the PTZ presets are not completely missing!! If a single camera is offline, the whole app freezes and just displays a black screen with no way to back out. If this is the best that Hikvision can do, I will be forced to look elsewhere for camera and recording hardware. Absolutely shocking for a larger company. Fix it or find somebody who can!

Please do better checks when you release updates.!. Updated to this version and it crashes a lot, It can’t see my cameras when I launch the app so I am forever reloading. So much slower than last version. Who does these final checks and releases this as an update needs to have someone else double checking?!

New update is terrible. I’m not sure what, if any, improvements were made in the latest edition but it seems like I’ve lost the ability to do virtually everything i could in the earlier version. When I click a notification it doesn’t automatically open the video clip and play it. When I open the app I can’t just simply scroll through my cameras for a quick check. It seems I need to open each one individually. Frankly it’s a dog’s breakfast!

Don’t Don’t Don’t buy this!. What a waste of money this is. We installed approx 18 months ago via a qualified provider and have had nothing but problems. We have been unable to playback any videos for weeks now, with the installer no longer responding to contact. Do not waste your money on this system. Anything has got to be better than this rubbish. It’s so bad that I felt compelled to write my first App review. Hopefully it makes at least one consumer rethink their purchase.

You have got to be kidding me!. Avoid at all costs! Where to start. Terrible UI that would have still been terrible 20 years ago. Unable to make any reliable remote connection to cameras. Works fine when I’m on the same network but that isn’t really the point is it? Significant security issues (HackVision is a term I’ve heard). Overall a massive steaming pile of.... After much effort I’m now giving up on it and flushing several $1000 down the toilet and getting something that works. The other issue here is how the heck does this get 4+ stars. Shows how easily industry can corrupt the process as there is now way real punters have given that vote.

My system. I have found it a great advantage!! I had previous attacks on my vehicle!! I now have the ability to view my property even when I am not at home!! I have the ability to download any problems that I have and hand them to The Police!! It’s a great system!!

Latest update. Since the latest update you can’t scroll through from the last camera across to the first camera have to go all the way back. For instance with 16 cameras used to be able to swipe left through all cameras then after 16 would start at 1 again now it stops, so have to scroll right through 16 cameras to get back to camera 1, very annoying and silly! Cameras still pick up birds as humans even on 15% sensitivity.

Completely waste of space this app is.. Disgusted along with everyone else for all the same reasons… connection fails all the time, playback never works and very disappointed for all the money spent on professional installation to be told the original app is no longer available and we are stuck with this rubbish…. Before getting professional cameras installed find out what app it works with and stay away from this one…. Get your act together hik-connect and do something about rectifying these issues with the app……😡🤬😡

Horrible, clunky no support function. Where do I start. This is horrendous. I'm really peeved I've spent thousands on professional installation of hard wired quality cameras only for this clunky app to be what's handed over effectively preventing me accessing all features & full functionality they can provide. I can't set perimeters, alarms, activate web feed, remote control. Even after downloading the GUI, trying to go in via web I still can't activate. The website is even worse, dated, clunky and cluttered like grannys overstuffed closet made of archaic dated technical BS. Did the tardis slip back to 1990 and I missed it?!? But apparently I got the new & improved software! Appallingly no access to support with the hope of trouble shooting to get it up and running. Totally unacceptable given many of us have paid for professional licensed installation & quality cameras to avoid the cheap diy trap that this is clearly targeted at.

Need to delete and reinstall app too often. Not so happy with my purchase of cameras, or is it just the app that is to blame? The feed is good if I’m at home, but if I get a notification that somebody has entered my property while I’m out I try to connect and it fails to every single time. Also I need to keep deleting this app off my iPad at least once a month, because it fails, it won’t turn around on my iPad to view correctly, I always need to turn the iPad upside down to view my feed the correct way. It must be a problem with the app, because all my other apps work correctly. Fix a few of these bugs and I will really enjoy it.

Corridor view not working in app. Previous version of the app had arrows at bottom right of image to expand images to show corridor view for cameras set up with this view. Unfortunately the latest update has removed this functionality and images look weird (stretched) and unable to view properly. Please fix

Playback not jerky. I’ve used a similar app for surveillance before. It’s playback was smooth. I could recognise someone by the way they walked. Hik-Connect has jerky playback & that’s regardless of my internet connection or device. Any day. Any time. Playback is jerky. It skips moments as your watching it. One minute you see someone next minute they have fallen over or they are off screen. Or the car accident happened and you can’t see moment it happens cause it’s skipped it in playback . Jerky playback.

FANTASTIC APP!. For the past one year I have been using HIK-Connect and not once have I encounter a problem. This app works smoothly and I am very pleased with this service. However, the Playback system in my opinion should be updated due to only holding 2 day's worth of footage, overall fantastic app.

Not so smart. Works well as a standard and camera and has Basic NVR features. Not worth for the money spent especially with professional installation. Tooo many false alarms, even after refining the smart detections over the months. WASTED EFFORT and TIME Doesn’t differentiate people vs car vs pet vs shadows. Advanced or customised Search doesn’t work. Night view is pretty basic black and white view, cannot view number on car plates. You will have a 24 hr camera working that’s pretty much. No proper support, installed by small companies, they vanish quickly after installation. Not sold in big retail shops.

Update and now not working. Just did an update on the app on November 11, 2023. And now the app just opens up and freezes at the title screen. Looks like someone has stuffed something up. Can you get your tech boys working on it as soon as possible? I need to be able to access my cameras remotely. When it’s working, it’s a great app.

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Zoom/Ptz Mode. We used to use the Guarding Vision app and found while using the zoom option in combination with being able to drag the screen to move the camera more convenient. With this app not being able to drag the screen and having to click back and forth from zoom to ptz is a pain for our application. It would be nice to have the ability to keep the zoom and ptz function open at the same time with a simple click between the two. I do like the playback feature a lot more on the other hand.

Help. Cameras are not connecting to app anymore. Keeps saying offline

Not good. Literally the worst. Playback lags or says network is unstable. It’s not we run intensive programs. This app is a piece of trash and so is the hardware. Replacing it with something else.

Visualisation. Pas très commode plein écran

Latest Update Regrets. I am required to use this app for work security cameras. The latest update took it from a bit glitchy at times to completely frustrating and for my purposes, unusable. I can no longer playback camera recordings which is a critical security gap. Additionally, I can no longer swipe between cameras for live views. I have to reverse out to the main screen to go back into individual screens to view live feeds. With a dozen cameras to monitor, it is frustrating and inefficient, and I only hope these changes were not made on purpose. They do nothing to assist the end-user.

Blurry. The new version doesn’t work, all my screens are blurry on iPad Pro & my iPhone 12Max with IOS 16.5.1. I have been using Hik-Connect for the past 3yrs on that iPad and also that iPhone and I never had any issues 👍,….until this latest version update! 👎 There is nothing I can do, it’s blurry & I cannot see clearly on any of my cameras. Please fix that issues. Thank you

App crashes on playback. When changing the date to a previous one using the arrows the app crashes constantly. Very frustrating

Was a good app. Since the last update, app is crashing when I am switch cameras or flip the screen for a larger view, playback doesn’t work 95% of the time. Was a great app, now just a headache

Not end user friendly at all. I keep having to go into different screens to see my life cameras. I wish I could just open the app all the time and just see my cameras too many screens not user-friendly at all.

Add support for motion detection areas. Please add support for motion detection areas.

Too slow to load. There appears to have been an update a few weeks ago and since then, when I start the app on my phone it takes almost a minute to load. Doesn't seem like much but in the night when I hear noises outside I need to see quickly what's happening.

Useless app and doorbell. Doorbell worked okay for the first year and now it’s completely not functional. The app updates did something to it because it no longer has playback, does not beep or take photos of people at my door, does not notify the app on my phone at all anymore. I’ve tried everything to fix it but nothing works. I’ve emailed and called tech support but they were useless or did not respond. Will be buying a different brand to replace this piece of garbage.

Manager. Excellent

Cameras. Very happy with those cameras the installation fantastic .

Painfully Slow and Laggy. Ever since the recent update with the new UI, the app has gone from being responsive to terribly slow and laggy to the point where it’s unbearable to use. The UI is now cluttered with all sorts of useless buttons that weren’t needed. Will have no choice other than to switch to a different app if this problem isn’t resolved soon, as it’s important for me to be able to view live CCTV footage from my place of business remotely.

Good. Let’s me spy on the people next door

App logs out all the time & Notification count wrong. Latest revision logs your user out FAR FAR too frequently. Had to login 3-4 times this week alone. And notification count shows +99 the instant you get a single event. Didn’t use to do this in 4.x.

This app needs to be updated ASAP. So many issues/glitches with this app since the newest updates. I had so many complaints from clients already, this is embarrassing.

Cameras. This has been the best way that I can keep an eye on the farm for safety and when my Hoats go into labour.I can watch from anywhere right from my phone

Hic. The only problem with system is it doesn’t allows you to change standard timing it goes to 24 hrs format.

Network unstable. Network is always unstable and your are not able to view anything live, pretty much useless app to not be able to view cameras live….

Please fix the playback. Since the last couple of updates the playback is not working properly. Failed to upload and no playback except on the following day. Very frustrating as it isn’t effective if you can’t see the video content. What has happened? Please fix the app.

Can no longer add DS-HD1 Doorbell Canera. We changed our home network supplier and I had to reset the DS-HD1 doorbell camera to add it to the new network. The app doesn’t let me add the camera anymore and gets stuck trying to input the new network SSID. The Support link on the app description page is no longer valid.

Motion. Does not show on playback when someone or something had been caught on camera, it’s constantly blue throughout the whole playback so you don’t know at what time there was activity in the playback. You have no choice to playback the zone until you see what you want ? Should be white for no motion, then blue when there is motion or someone when caught on camera.

Never seen an app so unstable. App is garbage now! You cant open the app without it crashing 40times before being able to watch something. Ridiculous

Recent Update Cameras Gone. I just updated and all my cameras and NVR are gone. Can’t get them back by logging out and in.

New Interface Terrible. This new interface that was added is a special kind of terrible, especially for someone that has more than one camera system. I can’t believe a botched software update can render tens of thousands of dollars of equipment absolutely painful to use.

Pile of garbage. If your speaking with someone on the phone. And the app decides to notify you of a doorbell ring. It disconnects your phone call.. great design!

Record to Phone. The recording button has disappeared. You can only take snap shots

Cameras. Not particularly reliable .

Avoid. Review for Hik-Connect Expect to see “Network is unstable. Connecting again...” a LOT, despite having an extremely fast, reliable connection. Many people report this same problem. My security system provider now admits the app is crap, and the whole system is flaky and hard to work with, but apparently the cameras are good. I would never have gone with this system if I knew how inconsistent and unreliable it would be. Absolutely avoid, and find something better.

Update Broke QR System. One of the latest updates broke how QR codes were working, making them non backwards compatible anymore. We had our own system of sharing and distributing QR codes to clients based for every 30 cameras we have. Now, the QR sharing option isn’t working either. The moment you select “Share via QR Code”, it fails to load, making it impossible to generate new QR codes! Please fix this ASAP.

What happened!. This app was so good. Since this new update I can’t do playback half the time it gives an error ‘maximum channels reached’. What is this nonsense? Please fix asap or I’ll be moving to another app.

Keeps Logging Out. Keeps logging me out after a few days of usage. Then I have to re-enter password. Very inconvenient.

Recorded Events. Used to be able to clear all recorded event at one time. Now have to do individually. Big step backwards.

CRASHES. Horrible app. Crashes all the time. Very frustrating if you have some important surveillance to watch. It’s been reported a year ago and nothing has been done about.

Camera on app doesn’t work after update. I usually don’t write reviews but after I updated the app a few months ago, the cameras became ‘offline’. I tried to troubleshoot it and it said something about gateway parsing failure so I assume something in the code changed so it can’t parse the information. Went to the website and it said my camera is outdated and no longer supported. Are you kidding me? I just installed this last year and it’s already outdated and you won’t be supplying fixes? Now I have a camera that doesn’t work and their troubleshooting guide isn’t helpful. I tried sending a message and no response from them (this was months ago). This is beyond disappointing.

Fix PTZ controls. Please place the zoom controls on the left side of the screen when the pan/tilt is on the right side while the phone is in landscape mode. PTZ controls are almost useless if you can pan and tilt but have to go into a submenu to access zoom.

Very poor performance❣️. The dealer, who sold us this equipment has used some off the market components to deceptively make more margin for himself, that has caused unresolvable conflicts. This system has not been stable and reliable at all. So we should not recommend it to anyone else until a credible explanation has been given to us and make this surveillance work properly.🥲

Please Unlock the Fast Forward Button. I keep sending this to be updated - fix this issue! Please update so the 1x button for fast forwarding on playback is usable! I dont have the free time to watch 48 hours of weekend footage in real time to see when someone came to case our place for a break-in but chose the neighbour’s house! why is this not available to use???!!!

awesome quality. purchased the l12 camera system for both locations of my business. great quality and user friendly

Version 4.15 NVR reboot issue. When you open your nvr cameras on the app, it forces a reboot on the NvR. Please resolve this issue. Version 4.15 is causing the issue

New update made it worse. Video quality is worse now. Also playback is laggy and skips e”3-4 seconds. What did you guys do??? Please fix it.

Works like poop!. Crap!

Fwd. Why can’t I fast forward on my cell when looking back at footage. I can only fast forward on my main system. Pls fix this problem and add a fast forward option.

Lagging BIG TIME. I don’t know what you guys have done to this app but this makes viewing playback so awful now. Please fix this issue. It’s not the cameras or our equipment as when I go directly to the monitor it plays back fine. This is an APP issue. Please fix it!

Always crashes. The app always crashes when I open it. Then when it reopens it works. Super annoying. I am using an iPhone 13 iOS 16.3.1

Bogue. Le bogue sont extrêmes

Always says offline on my iPhone.. Recently every time I access the videos through my iPhone, it says it’s offline. This never happens before. I tried googling the issue and it seems others are experiencing the same. Any solutions to this issue!?

Bug. Bonjour, Chaque fois que j’ouvre l’app et que je veux sélectionner une caméra, l’application se ferme automatiquement…

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Audio port in the back of NVR. I use the hikvision system for security in my laundromat, I also use the audio port on the back of the NVR, which is plugged into an amplifier and into speakers, I used to be able to talk to customers through the hikvision app, with the latest update I cannot do this function anymore on my iPad or iPhone. The camera system has been great other than this issue. Very frustrating as this is a very important piece of my security.

Great app but improvements needed. The app is the best of the Hikvision apps I have found for good full screen viewing but they need to make the camera labels on the live view screen fully transparent (or not have them at all) instead of a dark black bar blocking the bottom 10% or so of the live camera view. Hikvision, please do something to that camera label bar so I can see more of the screen.

A little unhappy. The system has not worked since I’ve really had it. Sometimes it does sometimes it don’t .can’t do playback it’s very slow skips time that won’t do anything at all. Can’t get anyone to answer the phone when I call I really need help thank you Linda

Fast Forward. The App is Great. I have been using it for over one year now. It has all the functionalities at your fingertips but the capability of viewing playback at Fast Speed or Fast Forward has been eliminated after a few updates ago. Please add it back as it is a time saver. Why was it removed?

Ugh.. This software is awful, and is basically unusable for security. Last night someone rifled through our neighbors’ cars and attempted ours, but there is no way to search for a motion event. In addition to that, there aren’t any fast forward/rewind options to quickly jump through recorded video. There is only one scrolling time bar across the bottom of the screen that you fat finger into approximately the right general minute of footage, and there isn’t a way to skip forward/back 15 seconds, etc. It’s just so terrible. I am calling our security company whom installed it first thing in the morning.

play back on hik connect. Everything was fine until a few weeks ago. When you do play back, it keeps coming up multiple channels reached unable to play back. This has been an ongoing problem. I reached out to my distributor and he said it is an issue within the app of HikConnect and he hast to contact hikvision and we are waiting for an update that seems like it's never going to come as anyone else come across this issue? any help Will be appreciate it.

When it works.. The app works great I can watch my home while I’m at work. I can do play back to see when things come to my house. It all worked great. My problem is their are times and when I say times I mean weeks that when I check the app it will say off line. Did did find that if I reset my WiFi I can see everything but when I check again later everything is off line again

It just works. Never have a problem connecting, whether in my own network or remotely. This is the best app I have ever used for security cameras. When anything is breached, the videos are immediately delivered and ready for viewing. There is not much to write because I don’t have any complaints. No hiccups. It just works.

Love this app. I just love this app, easy to use, the most user-friendly app I’ve seen. Only feature I think it’s missing and would be most useful to have, is to be able to scroll on videos while being able to see the image, because as it is now, you have to jump from scene to scene, which causes you to miss a lot of the video that could be crucial.

Doesn’t respect dark mode now. The change to a bright white background is incredibly disappointing here. Videos should always be on a dark background so you can up your device brightness and be able to catch details in the video capture, but with this overly white interface, it’s impossible not to be blinded by your phone when you set the brightness higher. What are we supposed to do, lower the brightness, select the video, then raise the brightness back up? How did this ever pass testing at Hikvision? It’s now as poorly designed as the Wyze app.

recent update. The recent app update has something very wrong tap on one camera it takes 2 to 5 seconds for it to respond swiping left and right from Camera to Camera same thing the app was fine for three years if it's not broken don't fix it !! now it's broken!! you tech people and programmers need to stop trying to improve all you do is screw it up leave stuff alone when it works don't mess with it, in other words "put it back the way it was"!!

Keep saying network is u stable. Every time I go to playback on both of my cameras it keeps saying that the network is unstable trying to reconnect even when I am hooked up to my own Wi-Fi the app was pretty easy to navigate and the NVR is very easy to work once you get the hang of it but I am not happy with the app it is very hard to configure and it is very hard and frustrating for it not to connect on a playback

Run as fast as you can. Do not purchase this security system and then this app. This is the worst purchase I have made for my boutique by far. The cameras NEVER EVER WORK. I can’t watch anything on this app. I have spent countless hours on the phone going back and forth with ADT. I am locked into a 3 year contract for this garbage. I have bought an Arlo system and it fabulous! And I don’t pay a fee each month to NOT watch what’s going on inside my store. Please I’m telling you, run as fast as you can when the ADT guy comes knocking!!!!!!!!

Facing some problem. For few days my apps shows no camera view. I have already delete my apps and download again but same issue that I I have face for few days. Kindly solve my problem please

It brings needed security and peace of mind. This security system provides reliable assurance to personal and family security. Which is needed in today’s rising crime. Whether home or away from home. You can observe who is lurking around your home. Day or night.

Needs a lot of improvement. This is the app that our ADT camera system links to. Its so bad when it comes to syncing, our camera are working perfectly fine on monitor but the app never works. Sometimes it work if you uninstall and reinstall or logout & login. But sometimes it would just not work. We have them at our bussiness and this hs turned out to be Seriously worst app for camera watching. Like the whole point of installing high definition camera system by ADT is to receive real time footage of your house or bussiness.

Not bad, needs improvement. Hik Connect (HC) is improvement on 11 month older Hik Vision iVMS 4500 lite. Hope HC will update frequently, weekly/monthly, unlike the yearly or longer wait for other Hik apps. Please Hik, please add real world practical features, such as: 1. NOTIFICATIONS per cam! with Hik recorder at 16 cams, imagine getting 250+ notifications daily! this way you can turn Notification on specific cams on/off! 2. TURN ON/Off individual CAMS. in case you are not traveling/out & do not want your privacy, if every room has cams, to be disturbed. or in case there is a spiderweb on cam hogging all VCR recordings! 3. Allow Notifications per eMAIL and/or sms and/or screen, give choice. 4. SEARCH notification videos by cam to avoid 100s/1000s to scroll through. 5. RENAME CAMS in/from app thank you

Customer friendly. We use this for doorbell and cameras. When you go to playback we can’t speed up 2x or 4x we have to watch in real time. Same with door camera. No way to speed up to check for activity or when something happened unless you can watch literally 8 hours of night for 8 hours.

Frustrating. The app works for live view but the playback is a lottery on if it will actually work or say my network is unstable. This is whether or not I am on cell or the same wifi network the nvr is hardwired on. I can massage it along at about 5 min increments but after about 20 min of trying to get it to work, it gives me network unstable and I have to start over. Sorry, I like my Nest product better. It had a fee but worked correctly.

Fairly worthless system.. Cameras will detect motion creating a record of the event on the NVR and sending an alarm. Sensitivity can be set using a grid which is needed to stop alarms created from flying and crawling insects. Problem is bugs fly and crawl close to and onto the cameras all the time especially at night. No way to avoid numerous false alarms making this feature worthless. The system was installed by the people that sell it. I have a fast internet with no issues with it or any other apps. With Hik Connect I often have one of the cameras that won’t load image or play back instead I get network unstable message. This has required the installers to come out here to fix it. As far as I know there isn’t a way for me as a casual user to fix this problem. System is not worth what I paid for it. Disappointed.

Return de icon for Speed up the recording. Why did they remove the option to speed up the recording in the playback menu? It was a very useful functionality, so when you want to search for an event you are forced to see everything in real time, and it is a waste of time

Broken More Things. Todays update stated “Fixed Some Things”. After updating I cannot get in at all now. It reads my facial ID upon login then locks up on the initial HIK-Connect 6 splash screen. I cannot go any further. I deleted the app, reinstalled, configured and it let me in one time during config. I closed the app and attempted to relaunch and the same thing happened. Is this app being tested before release? Please help as I can get in and view my cameras at all now. If it helps I’m using an iPhone 13 Pro Max. Thank you for your attention in this matter!

The worst! They’re capthcha security on the app won’t let you in. If you’re paying attention to this HIK Dash connect. Send me your email address and I’ll send you the video I took with my phone! I set up an account and have been using it until it stopped working. So I decided to delete the app and reinstall it and change the password, but I can’t get past CAPTCHA in order to use the app again. I’ve tried 20 times and the app just won’t let me in. It’s very buggy.

Epic failure. This is the worst app update in the history of all apps. The new version is completely unusable. On the iPad I literally have to sign in with my password every single time I enter the app. Here on the phone it uses Face ID, but from there on it gets infuriating. You can build your camera layout screens, but don’t bother; they’ll be gone the next time you change screens. And you’ll have to start over. I can’t possibly fathom how this made it past any sort of QA testing. If I could rate this negative twenty stars, I would.

Camera times out. I’m the road boss for South Franklin Twp and in the winter time I have to keep an eye on the roads. I use our security cameras to watch for snow. Our old system would stay active all night. These new ones times out after only a few minutes. That’s not good when your waking up multiple times in the night looking for snow coming down and you got a dark screen

Make device list shorter. Speaking of the iPad app...Having the expanded view of the devices does not allow a person with many sites/NVR’s to find an unit quickly. The phone app has a condensed view that can be expanded and then a view that is already expanded. Other than that things are going fine with the app.

Version 6 is a disaster. Until V 6 was released last month I didn’t have any issues with the app. Since then the app has been severely downgraded. From not being able to view some cameras, the app completely crashes at times, images are blurry, there are progress bars to view the cameras, some cameras never load, every function in the app is slower. It feels like I’m no longer using HikVision and this is a app that is buggy. Please refer back to V 5. The current version is a headache.

Good System, Bad App. Buffering issues for playback on app, and the default error message is always “network unstable” even thought it’s not really a network issue. The on premise system is great, but bitrate set to lowest recommended and app still has intermittent buffering issues on playback (even on new phone, strong wifi). How low does the bitrate have to be to avoid buffering issue? The app should be able to adjust, and support gave no details.

Awful. This app is awful it’s always showing offline. I called the company who installed the camera & stated this app would work. I deleted the app several times and reinstalled but that does not work either! I am so disgusted with the system because when it was sold to me they bragged on how you could monitor your home when you are not home was just a lie because the app never works. It’s so sad how I spent all this money for something that does not work as described & I can get no one to fix the problem!

Not very Impressed.... Hik cameras are ok, but their NVRs are archaic. The app regularly will give a notification and then refuse to show the clip for several minutes even with a really fast connection. The notification badge on the app gives meaningless counts like 88 events, then when opening the app and refreshing (why do I have to refresh, it should know to do so upon opening) it will have 2 events!

Account disappears when I move from home to work and vice versa. When I move my IPad from my work to my home and vice versa, my HIK account disappears. When I open the app, there is a brief flash on the screen and my account disappears. I cannot see my cameras again, even though i am still logged in. I have to delete the app from my ipad and reinstall the app from the app store and log back in. Then this will happen again when I leave my location. This is a big headache. Can someone please help me?

iPhone 15 hanging issue. After updating my iPhone 15 to iOS version 17.1.1 couldn’t open the app, so deleted and worked only for one time only and every time I’ve to do the same. Please upgrade to be compatible with iPhone latest update. Thanks

Push notifications don’t work. Live view and playback work great. Push notifications previously worked but no longer work (stopped after recent update). When going to the app all notifications are present, but badge apps have disappeared and push notifications no longer work. For a surveillance camera getting live push notifications consistently is a large reason I bought a hikvision NVR. Without push notifications almost makes system useless for remote monitoring.

Awful. I didn’t want to write a review but it seems there is no other way to express my frustration I have this system installed in 2017 and since then using the app EVERY TIME I USE IT FAILS. Right now im on vacation and wanted to check how everything back home, trying to connect to the system over wifi and it doesn’t work again and again! Rare times i was able to have a quick look what’s going on at our 4 cams but the was rather an exception Terrible awful app Looking to change the whole thing including that app

Works great. Once I logged in I was surprised how clear and “real time” the HD cameras worked from all 4 views on both our iPads and iPhones. Looking out our front window watching cars drive down the street appears simultaneously on the cameras in real time. All that’s missing is the sound.

Cannot access remotely. I did the settings while I was at home, and It worked fine!! In fact the app works good and the image is with good quality. The issue comes when you update the app, the you have to re do your configurations, but when you are away it could be an issue.... it will be great if the app does not erase the configurations so you do not have to do it again!

App only in horizontal view on iPad. Fir whatever reason app only works in horizontal view on iPad. It’s vertical on iPhone but only horizontal on iPad. So if you have vertically wall mounted iPad, good luck. Also app has strange interface. Different access and setup when on wifi in the house and separate for remote access And you need multiple passwords for different things. Overall, very “patchy” approach.

Great app. I love this app on my iPad, but I need it on my phone. GalaxyZ fold. In the Google play store, it is not available in my area. I had it on my last Galaxy phone. Just wondering why now I can't get it on my new phone. I don't carry my iPad around all day. I need the app on my phone, too. Help!

Limited user connections. The app limits the amount of connections for the doorbell cam. You are only allowed 3 connections at any given time. If you add the doorbell cam to your not it counts as 1 leaving you with 2 feeds left. Add the iVMS-4500 you are now only have 1 feed. So now I have multiple users that have access to the app who cannot view any video. This is just not accessible. Hikvision better address this problem quickly. I just might solve a lot of connection issues people have had and think it’s a network problem.

***Update fixed bugs- Thank you! Upgrade caused app to fail and NVR to co start reboot. **** New Update Fixed my connection issues - Thank you!!!! New update will not allow connection to cameras and it continuously cycles the NVR. PLEASE PROVIDE ANOTHER UODATE TO FIX THE BUGS! Cannot use ANY of my cameras for over a week now.

user. downloaded new version. it’s very buggy when viewing the camera set on the static IP. double click on camera and it doesn’t take me there. stuff like that. issue seems resolved

Why such a big Camera Number Banner while on playback?. In this last update every time I play back recorded video I see this huge banner on top of screen and with the bottom one together half of the screen is gone and I have to re-click on screen to get full screen to be able to see my playback video. Can you remove it I already have my camera number on the screen. Thank you

Awesome security!. I love this security camera and app! It’s easy to use and quite intuitive. I have had so many incidents of vandalism before getting the camera, actually think just having it deters vandals. If they do try something...I’ll know who did it and can use the footage to contact the police! Yay!

Functional but missing features and dumbed down. Now that IVMS-4500 is unavailable my customers must install this to view their cameras. Gone is the ability to access presets on a PTZ camera or trigger the output on a dome to open a gate. You cannot setup a page of cameras from different locations on one screen. This app doesn’t crash like IVMS-4500 used to but it’s far less functional. Taking features away is sure to upset customers. Please restore the functionality of the previous app.

Finally. Took a long time to work out the bugs but now that is solved…Wow. Amazing and trouble free. Truth is small town internet issues and power failures were the culprit. Once the system had good battery back up and internet became reliable works flawlessly

Move feedback to different screen. 1. In new version app Feedback is taking half of the page in messages section. Please move it to different page 2. We use message notification section a lot to see previous activities. It would be good if we can filter it by days. To see previous days notifications I have to scroll all the way till yesterday and two days old it’s very difficult to scroll. Else it’s the best app and product.

Event/motion playback only needed. So far so good, I haven’t had any issues. The app does need an event only playback. You miss a lot by not being able to view just event than playing back 24hrs straight of recording and looking for an event yourself. Too time consuming Many other apps offer it. I don’t know why this one doesn’t. Please add an event only playback on the app

Not easy to use. System has a difficult time in the play back mode. As a matter of fact I have yet to successfully get video retrieved. There must be a simpler more responsive app . Too bad because the camera and video quality is superb for residential use. Hope I never have to provide law enforcement or insurance companies any proof or video evidence for any reason. Such an expensive system to have such a simple function not work or be so unreliable.

Last update made playback experience painful. (1) the transparent background used in the playback timeline strip made it difficult to see the time marks over the video stream; (2) the playback recordings markings that used to be yellow are now red, same as the current indicator in the middle which makes it impossible to see where in the recording it’s playing (red on red now vs red on yellow as it was before)

Lost ability to swipe from the last camera to the first.. It seems on the last few releases, we lost the ability to swipe from the last camera to the first. That usually gets fixed, but the issue is back again. Hopefully you can fix it soon. Otherwise, I’m very happy with the functionality of the app.