Indego Bike Share App Reviews

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Never Make Apps Again. The entire development team for this “app” should be fired and then sued. I don’t even know where to begin with the broken and ugly areas of this dysfunctional piece of trash. Do I begin at the fact that when I open the app it suggests that I download the app? Do I start with delivering the message that 2007 called and wants its app back? Do I start by pointing out that this “application” is nothing more than a crappy web browser? Do I begin with its broken API and authentication problems? I can’t even create an account much less login or pay for a rental bike. My friend had to ride on the back of one of the bikes with me because of how broken this so called “app” is. I’m surprised, given Apple’s standards of quality for what is allowed in the App Store, that this app even passed their QA approval process. Imagine being a company, and designing an app you so obviously have never used yourselves. Sad, just sad.

stranded. as much as I appreciate the convenience of these bikes, I don’t appreciate being stranded miles away from my home and being forced to spend more money on the subway or on an uber to get home, only because Indego doesn’t provide 24/7 support, or because the app goes down. This has happened multiple times and with zero effort on their behalf to make things right. I have never been offered any monetary refund and yet time and time again I am left miles away from home only to be left once again paying for an alternate route home. It’s getting old.

Unethical billing practice.. I subscribed for a month because my gf wanted to use their service. The company ended up continue to charge my card monthly for services that I never used. The company’s practice is somewhat unethical considering that I never received any email receipt from them suggesting that I was still paying for their monthly subscription. I just downloaded the app trying to cancel my subscription. What’s worse is I cannot find a way to remove my credit card information from the app after cancelling my subscription. Be careful when signing up for this service.

Nope. The prices are too high. Electric bikes are totally unreasonably priced

Took my money, never gave me the pass. Can’t log in through the app after resetting my pw

Nothing is loading.... downloaded app after a year or so of not having it (i used to have a $15 monthly subscription) because i wanted to take a ride downtown and nothing shows up. no docks, bikes at docks, nothing. not sure what’s going on with app but it’d help if knowing if a station had bikes or not instead of potentially wasting time walking to dock.

Useless. Downloaded latest version. Doesn’t show any docks or bikes. Fix your app

Buggy app. Does not let me save edits to profile

Bait & Switch. This company advertises all you can ride for $20/mo, but they don’t have any classic bikes available. They only stock e-bikes, which are 20¢ per minute plus tax on top of the amount you’ve already paid. The nearest classic bike is farther than my entire trip. Scam.

Good in theory. In theory this is a great service. In practice it will leave you stranded or walking all over to try to find the elusive station that is both online and stocked with bikes. I want to like it, I really do. Maybe once they can reliably stock bikes where masses of people are getting out of work, I could use the service without anxiety about not having access to a bike to get home.

Feature request:. I would love if there was a way get Apple Maps directions when looking at any station in the app I often have to manually search the address of the station I’m riding to in Apple Maps where it would be a lot more convenient to just have a button redirect you to Apple Maps with the directions to the station’s address you were looking at As for a general review of the app, it works pretty well for the most part with the exceptions of some small bugs like text overflowing from the view it’s in or the “All”, “Bikes”, “Docks” segment buttons sometimes being replaced by another button

No option for Single Ride. Having no option for a single ride / pay per minute is absurd. These bikes are all around Philly. I just wanted to hop on, ride a few blocks to my destination, and be done. But no, it’s $15 for a full day plus extra $ for over 30 minutes. Or more for monthly / yearly passes. Forget it, Philly, I’ll walk. And I’ll recommend anyone coming into town to visit to do the same. PS. Customer Service (via phone) was helpful and just as frustrated as I was that there was no option for a single ride. Apparently the company has received many complaints about this.

Easy and convenient. Easy to use, and convenientLu located in spots around the city that I frequently visit. I use it to commute to work!

Unreliable and unsafe. Bikes frequently have mechanical problems ranging from annoying ones like not shifting properly all the way to brakes that don’t work. Staff does nothing to fix problems and customer service is a laughable joke, refusing to grant credits for problems like these that put customers lives at risk. Do Not Use!

So cool. Fun, Fun, Fun. I had a awesome experience so far so good I am a new member, getting set up was fast and easy. Just like this app!!!👍🏾

Somewhere in between 0 stars & 5 stars. We went to an eagles game. And there were at least 20 of us not knowing where to dock our bikes before the game. I called and the only solution was to ride FAR FAR AWAY. WHICH SOURED OUR ENTIRE EXPERIENCE

extremely inconvenient. I’ve been riding with Indigo for over a year now and it’s definitely one of the worst bike services compared to Citibike or Divvy. You could pull up to an Indigo stop with 15 bikes and only 2 will be available especially early in the morning or at night. Bikes are locked for “maintenance” without maintenance workers being there. Because of this riding with Indigo is extremely unpredictable and can make you late for work/events if you depend on it. Customer service offers no help either. It’s really disappointing because it would be a great bike service without this issue.

Would not let me log in. Took my money, but will not let me login

Never any Regular bikes. There are always electric bikes because they cost extra money. Their batteries are hurting our environment. PUT OUT MORE REGULAR BIKES.

Horrible Onboarding. This has been one of the worst app onboarding experiences. I purchased a monthly pass but cannot access my account. The monthly pass email says to use my phone number to check out a bike, but this isn't an option through the app? Further, I'm not able to login to my account with the email/password combination I created and the "Forgot Password" button has no functionality whatsoever

Issues but great customer service. This was a great way to get around the city. I did have 3 issues, 2 where the bike did not check back in and I was unable to check out another bike and 1 where I was overcharged; however, the customer service department fixed all issues immediately. Very friendly staff.

Would give them 0 stars if I could. While the convenience is the only real selling point, the bikes have issues 70% of the time, whether the gears don’t shift, the seat is falling off, or a tire is completely flat. And if by chance you find a working bike the station could be down and you may have to walk 5-10 blocks to find another working bike. I know they can afford to maintain the bikes/stations but they choose to do the bare minimum. They will also wait to rack up charges and hit you with ebike fees out of the blue. It’s really frustrating because there aren’t many alternatives.

Please add all size bikes. Bike was wiggley or maybe it’s because it been a while lol any way PLEASE ADD CHILDRENS BIKE,I want to go out now but my daughter doesn’t have a bike as of now.

Easy and FUN!. The bike share program is awesome! Super easy to use. I saw so many things in Philly on my 30 minute bike ride. I've just downloaded the app and look forward to using this method of transportation on a regular basis going forward. Thank you!

Was this app made by a child?. Scammed me for 2 trips and both times, with different emails, wouldn’t let me login. Thanks for the horrible experience!!

Attitude and approach to customer service is frustrating. Customer service standard is cheap. Indego is a miser. Will suspend your account for as little as a penny with no warning. Very inconvenient when your at the rack just about to start your work commute. Also, they won’t take my debit card for my transit spending account, issued by my employer. It works perfectly fine for Septa and NJT. Was told it only take cards issued by banks. Just a sneaky form of discrimination and exclusion. Customer service rep condescendingly kept repeating we only take cards fdic insured. They have more respect if it wasn’t a monopoly. I’ll still use as it’s the only city commuter bike service.

Lost Item. I've been using this service for about a year now, easily accessible with three docks within two to three blocks of my home. I misplaced my keys, they were left in a docked bike. Instead of the user calling the company they hand them off to some law enforcement in University City. I'm writing this review to be very clear, if you find an item on a bike please call the company. Do not hand over someone's property to a stranger they be local authorities or not. Everything is digital so it's easy for the company to trace everything and they can find who's item it is. Very inconsiderate, I lost my keys just think if you lost your keys?! Use better judgement Philadelphia is a major metropolitan area the keys could have been anyone's. The customer service just blew me off after while. Like we found the person, he handed off your keys so oh well.

the most thieving company of all.. I was visiting Philadelphia in the last week and I bought a day pass from this company I did two rides on the same day one to go somewhere and one back, 5 days later I was charged $500 for the disappearance of the bike. I got in touch but I've never seen so much unwillingness to try to resolve whatever my issue was. DO NOT USE THIS APP. they act with bad intentions and then you are the same as i feel now, robbed and deceived. the docks of this company by accident or out of sheer malice break, they say the bike didn't return and they steal from you, that's what you did to me.

Great and convenient. Great way to save on parking and driving in the city

Please add pay by the hour. Only can rent for full days or months. No one in philly uses these. Would be a hit if you could rent for an hour

What a cool company. I used this app when I was visited Philly. I was mostly in City Center so the convenience of have a docking station on every corner was great! I ran into a few problems with docking the bikes. Like how my bike would be fully docked and locked but the app wouldn’t recognize it and continue to charge me for my time. I called tech support and they were so nice and accommodating. They told me I didn’t need to call if I didn’t wanted that they have a number to text that is just as convenient. Other than that, using the bikes was a great experience. When I left Philly, I guess I selected a renewing service with the bikes that I wasn’t aware of and called tech support to cancel. Every time I’ve called Indego, they have been nothing but nice and easy to work with. They refunded me my money and I left with a great experience. I don’t usually leave reviews but after using Lime, Lyft, and Rider services, I think I’m in love with Indego. They have a few kinks but overall, I am throughly impressed!

Bad UX. Every other city has figured out how to do this seamlessly, the app experience is terrible. Making and account and getting everything verified takes way longer than it should. Too many steps for renting a bike as a tourist for half a day.

Customer service is great. Didn't realize that you have to return the bike after 30 minutes with a daily pass... We got charged $20 in extra fees but Deb was a phenomenal help in getting our charges revoked when we called. Great customer service :)

Mixed Results. The bikes are great, and very convenient, when they cooperate. However, maintenance is not always up to date (parts rattle, the seats don’t latch properly, etc) and bike checkout and return is often finicky, to say the least. Customer support is pretty easy to get in touch with and super friendly, but I shouldn’t have to call them this often for a bike return that failed to register in the app. And I shouldn’t walk 3 blocks to a non-empty station just to have the app refuse to let me checkout an available bike due to a network error.

Impossible to cancel in app. This app has billed me 3x after I cancelled. I cannot remove the credit card. I have reported for fraud. Awful!

Amazing Bikes. Yesterday was my first time riding the Indego Bikes with my family and friends, we had no idea how to use to but eventually we researched how to use it and when we rented them to ride around the city it was fun. We all rented the electric bikes and rode from Drexel to Strawberry Mansion and from Strawberry Mansion to Drexel. We rode for 30 minutes then put it back and took a break then unlocked another bike after our break. It might not be the best price but it’s a good way to hangout with family and friends. So I would definitely recommend anyone to use the city bikes, sure it’s a lot of money, but you can just get the guest pass that expires the next day.

Price. Used to be $2-3 for 30 minute ride when they started 7 years or so ago. Now $15 for 24 hours. That’s the lowest option. It doesn’t make sense when Uber costs the same. I’d rather buy a online bike for $100, store it outside 7 times, and risk it getting stolen. Than pay $15 to rent a crappy bike. I understand they want more bikes for membership ppl, and they make money off subscription model. But I personally would rent a bike for $4-30 minutes.

Awesome customer service!!. Shoutout to Chris and Deb for being the most amazing people on earth! My friend and I got a day pass and didn’t realize we had to change bikes every 30 mins. These two from customer service cleared it up in 2 mins! Amazing service!!

Respects woo It. Err reddf F see ppltha see

Hidden fees. Charged my account over 50 dollars in e bike and over time fees for a ride the was an hour and 13 minutes. I called and got it refunded but I would’ve never gotten it back if I never reached out. It also caused an inconvenience because money was tight at that time. Used to love going riding with my girlfriend on these bikes, but now I can’t trust it. I might not be so lucky next time. Time to get my own bicycle, won’t be using again.

Love!. SO convenient! I haven’t drove my car since November 2021 and it’s September 2022

Don’t bother. I don’t ever write reviews but do yourself a service by saving your money. $20 for a monthly membership and $8 extra for a 41 minute ride. That’s a rip off. It’s not worth it. You’re better off walking.

Horrible customer service. They have the worst customer service I have ever dealt with.

Decent utility app. Basics are all here. Stable, mostly intuitive. Chat history nice. No problems

Lucky Philadelphia. Indego is a top notch bikeshare service! This is exactly the same convenience that the best bikeshares like the one in Paris offer! I use the bike mostly to commute between my office and 30th Street Station, but I also take the bike around Philly. The app while not fancy has never failed me. They email you confirmations for everything to ensure that you don’t make any mistakes. The cost is so amazing too! I am so grateful for Indego!

Not good for tourists. What’s up Indego I’m in Philly for 2 days and my options are $15 for 24 hours. Are you smoking something? I got a rail pass for 72 hours for that much and I don’t do anything. Thanks for blowing up the environment choice with your charges!

Pay at kiosk. Let people pay at the kiosk so they don’t have to download a horrible app that doesn’t work

2 start for quick. 2 stars for quick customer service The app is confusing and frustrating Thanks for ruining our afternoon

App Review. First of all, I would like to say that using this service is a great way to get around the city. Though I use this service everyday, it can be unreliable because stations are often ‘unavailable’ and many times the bikes have maintenance issues that make riding difficult. Overall, I will continue to use this service but if another business like this came to Philly, I would absolutely try that. Not to mention, the customer service reps are a hit or miss in my experience. I’ve dealt with very rude agents who have handled issues poorly when I’ve called about station or bike related issues.

Quality Bike Share. Honestly shocked by the number of negative comments here, namely towards the customer service. I have had bikes not check back in correctly, minor billing mishaps, and questions all addressed within minutes through the text service. The bikes aren’t always the best, but it is a major city’s bike share, they can only do so much. Overall, the monthly pass pays for itself many times over if you compare it to SEPTA rates, especially if you have a regular commute. Definitely recommend, don’t be scared off by the negative comments.

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App closes down. Typing in my username and the app closes down. Also had trouble accepting payment. Garbage app through and through like most public transportation apps.

Great app. Smooth functionality and very useful features. It would be good to add an option to be notified when bikes or docks become unavailable at a selected station. (I've frequently been en-route to a station only to find no docks or bikes.)

The app. It’s slowly becoming a headache. Love Indego always will. You need to be super attentive with the app and where the bikes are. Since I changed to iPhone the bike map is erratic and unreliable even if you patiently wait for it to update. I blame Apple more because w android I never had a problem.

So close yet so far. This has so much potential, and when it’s working it’s wonderful! But every once in a while some issue arises that completely sours the experience. Just today I started a new job. I planned on renewing an expired monthly pass I was using before to ride a bike home. Unfortunately, the app decided to not allow me to renew. I even tried multiple phones and browsers. No error code or anything, just won’t work. Currently I’m soaked in sweat after walking home for an hour in 97 degree heat. Not fun. Might as well buy your own bike. I know that’s what I’m going to do. The promise of a service like this is so incredible, but if they keep making mistakes like this then they’re going to lose users.

(｡•́︿•̀｡) (•́へ•́╬). I buy tickets on June. I never ride bike on July But they charge me one month fee?！I agree ride bike is good for environment. And it is cheap for riding bike than take bus.Ony twenty dollar a month. But I NEVER AGREE CONTINUE BUY TIKETS AND NEVER RIDE BIKE ON JULY. WHY CHARGE ME FEE!!!

Trash app. Complicated rental system. They made it harder and more expensive to rent bikes. You have to pay $12 for a full 24 hour pass now, you cannot just rent short term. Tried to rent a bike, paid the $12 and stood at the disgusting crusty kiosk with a filthy touch screen waiting for a confirmation code and. I thing ever came, had to walk away and walk home after paying $12

Good show, Old Beans. What a great addition to an already well run and well supported bike share program. Philly should be proud.

Great app!. Yo, this is a really useful app for finding bikes, and I really like the color scheme!

Essential for bike share users!. Makes planning trips much easier! I've used bike share (and their apps) in other cities, and this is by far the most useful.