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young-nelson - One of the Best Apps for Sneaker Reselling
I downloaded goat one day in the summer of 2018 just to look at some options for shoes I would get for school or casual wear. After looking at the prices on Nike I realized a lot of these prices on GOAT were much cheaper and they had a really wide selection of shoes. Fast forward to now, I have been selling on goat since summer of 2019 and I have accumulated over $3000 in sales from selling my shoes on goat and buying shoes for cheap on goat and flipping them again for more profit. My shoes always get delivered on time compared to the shipping delays on stockx and especially during this pandemic I use GOAT because I know that my shoes will get authenticated on time for me to get my payout. Though I would say that they should add a system for sellers that lowers selling fees because especially for the shoes I sell (yeezys and jordans mainly) goat fees take up almost 20%-30% of my profits. I think they should make it so once you gather seller points and get to certain milestones your seller commission is lowered by 0.5% every 5 successful sales or some type of system like that
itsecurtyprofessional - You can’t be the G.O.A.T. if you allow this to happen.
I ordered a pair of Jordan 4 infrared that were listed as “New” and “In the box”. When I ordered them, I received a notification stating that they were being sent to be verified before being sent to me. When I received them, there was a card in the box that appeared to indicate that they had been inspected. When I pulled the shoes out the box to try them on, I noticed that the shoes had been worn. The shoes had been cleaned up really well, but is was obvious that the shoes had been worn several times. I found it extremely disappointing that the person reviewing the shoes didn’t catch the obvious flaws in the shoes before they were sent to me. To make matters worse, instead of giving me a full refund, I was only giving GOAT credit. When i asked the customer care agent what would be done to prevent the same thing again, they never responded to my question. This means that I am potentially going to have to deal with the same issue with the next pair of shoes I am forced to get from them because it is obvious that the inspectors they employ either don’t take their responsibility seriously, or simply don’t know what they are doing. If and when they get me a pair of shoes that haven’t been previously worn, I won’t spend anymore money with this company. (Can’t call you the GOAT when you do business like this.)
MellowAlex - DO NOT USE GOAT
Of all the times I’ve tried to buy shoes from GOAT, I’ve only had ONE successful transaction. And that’s only cause GOAT already had them in their storage. So one time, after buying shoes and not hearing anything for a week, the seller canceled the order and put the shoes back up for a huge markup. So after wasting all that time I had to go over to StockX and I got them without a hitch. Another time, a seller sent the wrong size of used shoes to GOAT when the shoes that were pictured were the correct size! I waited weeks until customer service notified me of this. Right now, I’ve been waiting a week for these shoes to ship after the seller had confirmed them, but now it’s showing that they’re unconfirmed. I already know I’m getting flaked yet again. It’s absolutely appalling that simply buying a pair of shoes has to be this difficult and irritating. Customer service has been little help, taking forever to update me on these situations on what’s going on. If you’re reading this, STAY AWAY FROM GOAT. The marketplace is full to the brim with flakers of every kind. Every purchase from StockX on the other hand went fine and the shoes got to me FAST. So I wholeheartedly recommend using StockX over GOAT. They may not have as great of a variety as GOAT, but you can rest easy knowing that you will surely get your shoes without any problem.
@ayejanaye - I should have stuck with StockX
Poor customer service!!!! GOAT is money hungry and could care less about its customers. I have ordered from GOAT 4 times but have had an issue with half of my orders. One order I received Seemed to have been worn although I order and paid for a shoe described as new/ unworn. The bottom of the shoe was dirty and scuff marks on the sides. They wanted me to send the shoe back and only give me a particular GOAT credit smh. My most recent order is what did it for me. I placed a bid and won and after a week of waiting for my shoes to arrive, I was informed that I would be receiving a refund due to the shoes not passing inspection. Some people would be fine with a refund but I wasn’t. I mean I had already been waiting over a week. And GOAT has this particular shoe in its own stock so why couldn’t they just replace it with one of theirs??? That’s what good customer service would do. Not give me back my money after 2 weeks? I could have bought the shoe else where in that time. Now I will not have the shoes for my photo shoot and GOAT could care less about how inconveniencing this was. I asked two different reps why couldn’t it be replaced. I never got a straight answer. I’m sure they keep the shoe from the seller. Or saw that my low bid won and decided to keep the shoe to sell it higher. I’m sure that’s what happened
Wordsworth-EMC - Shoes purchased are not promised
Paid for a pair of sneakers that were confirmed by seller. Seller never sent the shoes after I received a confirmation that the shoes were on their way through UPS. Seller basically reneged on the deal and now the shoes cost way more and the Goat says they'll refund me. Now they expect me to pay more on a new bid when I'm already paying a premium on the shoe, instead of them paying the difference on the new order after confirming that the original shoes were in transit. Why should I miss out after they confirmed the shoe was coming. If they had a better system I could've possibly bought the sneaker from another seller the same price or lower. I already have purchased other sneakers and want to buy more but this left a sour taste.
Poor customer service because in a store if something you bought was damaged or misplaced you would get the same item at the price you bought it, might I add, a discount.
I'll edit this review if it turns out that they did the right thing and honor my initial purchase.
MatthewMikell - Horrible Customer Service
I recently sold a pair of shoes on Goat. The shoes were new, but for some reason had a white marking on the sole making it appear that I had worn them outdoors and lied about their condition. When they reviewed it, they identified the problem, labeled them to the buyer of the shoes as “used”, and said they’d send me pictures of the issue. I never received pictures and yet I was pestered to lower the price of my shoes to convince the buyer to follow through with the purchase. I asked why they wouldn’t tell me what the issue was and still didn’t get pictures. Again, they didn’t give me any reason as to why they said they were used. Finally, after asking for a third time, I got fed up and selected the option to not lower the price. Of course, the buyer being misinformed by Goat, decided not to buy the shoes. At this point I had the option to consign them, or have them returned. I chose to return them and they charged me $16 for shipping. This is absolutely ridiculous seeing as I wasn’t given any good option after they had already screwed me, on top of the fact that the original shipping was free on my end. Not only did they waste my time, but my money as well. I do not recommend selling through Goat because if there’s any problem that arises, I guarantee they will handle it horribly.
sschmidt111 - Good Luck, you will be ripped off.
One more than 1 occasion my offered bid was accepted. My money was taken while GOAT did their “authentication”(basically a window for them to see if the market goes up and they are able to sell to someone else for more money), then after holding my $ for 5 or 6 days, send an email saying it’s can’t be completed and the seller will get a “warning” (oh no, a warning. We must be in 3rd grade), then my funds are released a day or so later. So, I lose out of that purchase, I can’t shop another place because they have my money, I don’t get a shoe that I paid for, the price of that shoe is now a lot more to buy everywhere, GOAT makes more money on the next sale(because they are paid a commission % of sales price) so why do they care. The only purchases through GOAT that have went through were items I overpaid for because I wanted that specific one and nobody else had it or I wasn’t informed of other ways of getting them. I know better now. This is a sellers app and they, along with their partner GOAT, will rip you off. So just know, if you found a good deal, and thought you found a steal, it WILL be cancelled and refunded after holding your money for 6 days, THIS SITE IS OBVIOUSLY OWNED/CONTROLLED by the SELLERS. Us buyers are like cattle waiting to be slaughtered.
S. Langi - Great app!
Placed my first order! Love the app and it’s design. Very simplistic and minimalistic, but easy to figure out and use. Excited to see how this order, and hopefully more, turns out. Only feedback would be I wish there was a way for a buyer to connect more with a seller (e.g. seller contact information, short bio, previous sales history, etc.) it would make the app much better and promote safer sales; but I do understand that GOAT wants its app to be a basic “browse and buy/sell” only. Will update soon!
Here’s the update!,
My order came in 11 days, due to weather conditions along its route, but only a one day over the promised 7-10 day delivery. Was happy and excited to open the package and it contained everything as promised! A brand new pair of shoes in a pristinely handled box, with a tailored note to prove authenticity. Couldn’t be more satisfied! Will be ordering another pair very soon. Definitely recommend if you’re looking for a way to shop sneakers of any type with out all the hassle of stores, lines, or scams! Big thanks to the GOAT Team!
YoungFlySin - Horrible Customer Service
GOAT at this point is a major consignment company with many obvious competitors, so at this point the customer service should be held to a higher standard. It’s absolutely horrible. I’ve had situations where I would have a buyer, but couldn’t sell the sneaker (hitting sell would crash the app) because of an error with the app which wasn’t fixed until the app was updated hours later. You guys send out LATE email response messages hours later encouraging customers to do the regular old trouble shooting (restart your phone, Erase and re-download the app etc.) when the issues are within your app. The response time has been really bad. If not hours days later. The latest issue is sellers doing everything that is asked (shipping out on time etc.) and when it’s time to transfer their payments the app is not sending out verification codes. You don’t offer email verification and you can’t change or update the number without contacting GOAT via email and ironically enough, you guys are horrible at responding to emails in a timely matter. Definitely considering deleting the app once and for all. Issues are too common as of late and it’s a headache reaching out and receiving help or simply getting a response when there’s issues.
rontheoriginal21 - Customer service is terrible. Simply horrendous.
I have sold maybe 4 pairs of shoes through goat, and let me say it’s ease is better than StockX, buying I’m not so sure. Yet the questionable thing is, why is your customer service so terrible, a well known company has no Customer service number? What so ever? And it took me unprofessionally getting belligerent to get a email back after i proved to them they were wrong? Terrible i hope you all consider this as clearly there are more than enough people telling you how bad there customer service is. I sold a pair of shoes and confirmed that i shipped them. The order was apparently cancelled on a Friday when i shipped them on a Thursday and confirmed it. How do i know because another pair that i sold went out and was confirmed this same day..so how does that work. They proceed to send me a late email i repeat a late email saying they’re cancelled two days later which i saved and sent to them to which they gave no reply until i got belligerent and told them off. It’s a shame really
Tkhafra - Official👍🏿👍🏿
My 1st time shopping with goat for the hyper royal 13 retro’s size 12 was better than all the times I stood in line for the jay’s! I been rocking jay’s since the early 80’s and when I saw these coming soon on another app I wasn’t impressed but on the day of the sale I was tuned in and had to have them but they sold out everywhere I usually get a ticket in 2 different states and 99% of the time my name get pulled so I remember a friend of mine put me on to goat and I thought it was cool back then this was in August of 2017, didn’t think I would ever pay more than regular price but I did and the process took less than a week the emails were on point keep me updated and my joints official!!! I will be letting all my people’s know that goat so far in my book is top of the line I look forward to future business with them I wanna create a good reliable relationship with them! it allways feels good when your money is well spent and in this case I’m completely satisfied with my purchase thanks Goat!
jdonte97 - New more like restored /goat credit?🙄
Ordered the Air max 90 viotech original color way , was just 2 weeks ago called footlockers all around they all claimed they didn’t have them (even though footlocker owns this app)so I decided to go online couldn’t find them on the footlocker or Nike app so downloaded other shoe apps GOAT ,stadium goods and stock x looked at vids on all just to make sure they where legit an they past the test. so I decided to order a pair of the viotechs from Goat Ordered new shoes and express shipment they came pretty fast no complaints there. But when I opened the box my heart sank , one shoe was completely damaged on the front clearly visible and the other was leaning off center! I ordered brand new shoes and appeared they sent restored, so not even 15 min after getting them I’m returning them filing complaints etc. they take days to accept my return , no explanation as to how these passed a quality test and they won’t send you your money back you can only get goat credit (why would I continue to buy from you guys with a screw so badly) not only that 30 dollars was deducted from my credit for “shipping” because of there lazy screwup. Hopefully I can get sum in store somewhere because the other apps seem to be just as shady. Be safe people 💯
Dlepley01 - Always on point
I’ve recently jumped in to the sneaker game and as everyone in it knows the level of fakes is getting to be off the charts. You can’t just go and buy a sneaker on eBay or other outlets without being nervous about its authenticity. This site gives you the go around to take that worry off of you. The level of insane profit that can be generated in basically 24 hrs after a shoe releases opens the door for the best fakes . Some of the shoes are going for 1000x what they are retailing for so the fakes are just about perfect and are getting to be harder to spot . If I’m going to throw $500 on a shoe I definitely want what it’s supposed to be. I tried this site before I had ever heard a great deal about it and always been beyond happy with the results every time. I have never not got exactly what I was supposed to and for that this is my main go to and will continue to. I’m waiting for a pair off OFF-WHITE AM97 now and I know they will be perfect when they get to me without question.
Joelzjr - Sold Fakes
Do not trust this app, they sold me fakes and I contacted them and they kept saying they were real and wouldn’t even offer me a refund. I showed them pictures and they kept saying they were real AND not used. The last thing I got from them were definitely used. I bought 5 pairs f shoes in the last month and I let them know I was very good customer for them and the best they could say to me was that it was real and not used and that all sales were final. I want my money back, I have spent a lot on shoes within the last month and a full refund is the only way I will continue to be a customer. I also asked to speak to someone who was important and had more power than the people that respond to the emails and they wouldn’t connect me with someone. Literally last week I was saying how much I preferred Goat over StockX and this definitely makes me want to shop at StockX more and on top o that they have clothes that they sell and the best part is they have refunded me my money the full amount when I had a problem. As of now until my problem is resolved I highly recommend to NOT buy from Goat, instead go to StockX. I would love to change my review to help the picture of Goat but as of now do not shop here.
Mansa.Mu - Too slow and too many fees
My overall experience was not terrible, however here’s what prompted me to write a bad review. Goat took over 1 week to authenticate My items after it arrived to their NJ location via UPS. Once items are authenticated, the “GOAT Credits” become available to you. That was the second part that was surprising and disappointing. So basically after you sell something on Goat for CASH, they keep the cash and issue you “GOAT Credits”. It’s basically store credit. You can use those credits to purchase other items off of Goat, or you can have the balance direct deposited into your account. Here is the part that really disappointed me. On top of GOAT charging over 9% to sell the items, they scam you out of an additional 2.9% in order to do an ACH transfer. So you basically have to surrender another three percent, to wait another 2-3 days, just to get your money. Many other apps charge that fee to immediately deposit funds, and issue ach transfers for free (it’s like the bank taking 3% from you depositing a check into your account... SCAMMMM). So overall, prepare to pay 12-18% of your overall proceeds to GOAT, leaving your profit margins on the floor, or 6 feet below depending on the item you sell.
fuming55 - Awful- beware
Bf and I have been using goat for a while. Over the last year everything had gone downhill. Ranging from issues of shoes not coming on time and sellers cancelling after over a week on multiple occasions. Being aware of the no return policy on used shoes we have always been very wary of purchasing used shoes. Photos are studied heavily and they need to be good photos. Purchased a pair of used Yeezy Turtledoves the other week for a steeper price because they looked almost new, possibly worn once or twice. There was very little wear in these photos. The shoes were clean, the outsole had paint still on them. Suede panel was black. Shoes came in and they are NOTHING like the images. They were dirty, been clearly used since the photos were posted (with no note in the post), the suede was a light green. Been a constant back and forth between bf and customer service just to hear about the no-return policy and being able to sell the shoes on goat. Even if he sold them, we’d be out $500 at least because of how much they’re worth in this condition and the cut goat will get from it. Will no longer be purchasing from this company. Don’t believe all the positive reviews because when something happens they will not help.
TinaLacey - Overall Totally Classy
I am always wary about purchasing anything online—esp shoes. I did a little research first and based on what I read, I chose GOAT and STOCKX (I found the latter company to be very disrespectful and overall unprofessional!). Every sneaker I have ordered from GOAT has been processed and delivered in a timely manner. One order I declined after purchasing bc the Sender did not specify a missing box lid (this was reported during the Authentication process)-GOAT gave me an immediate credit which I used immediately to purchase a different pair. Every package I have received in the past has been tip-top. Unwrapping each new box I receive, I know that I don’t have to worry about what’s inside bc I know it’s exactly what I ordered. I find GOAT to be a very professional business that delivers a classy package. I love the quality of product and that little signature card they put in every box. I strongly recommend this company!
Lisaloo1234567 - Rip off
I bought a pair of glow yeezy a and a pair of cloud yeezys. Both pairs did not fit. I paid for the “fast ship” I paid 290 for the cloud yeezys. When I returned them for the correct size they only gave me goat credit for 200 dollars. So I asked them where the other 90 went. Apparently that fast shipping you paid for to get them quicker is non refundable PLUS you have to pay for it again in order to exchange the shoe for the correct size. Complete rip off will never do buisness with GOAT ever again. So they took 200 from me just for shipping and I don’t even have a pair of shoes in my hand and I have 800 in GOAT credit from the shoes I have to pay another 200 in order to get the shoes on time. So 400 dollars JUST IN SHIPPING! Be careful spending the money on “instant ship” because if you get the shoe and it doesn’t fit and you want to exchange... you don’t get the money back. So when you exchange them you have to buy that “instant ship” all over again. But they don’t tell you that. I want all my money back. Oh and not to mention! Even when I paid for the instant ship it still took forever. Don’t reccommend buying from goat. Read the reviews for yourself. First and last time ever buying from GOAT the JOKE
StockX=💩 - Scammers!!!!! Thieves!!!
I have been fighting with goat to give me my refund for over 6 months!!!! Goat sent a pair of Yeezy blue tints that were supposed to be dead stock but the soles were yellowed very badly so of course I sent them back because for one that’s not what I paid for and for two I paid $500. After two months of sending email after email and never getting any answers as to when I would receive my Goat credit I finally contacted my credit card company and filed a dispute. Three days later I have my goat credit. Convenient right?! But now they send me an email stating that my account will be disabled due to filling a dispute. So they gave me the goat credit just to not let me use it. It has now been over 6 months and I’m still fighting with them. I hope this company burns in hell and chokes to death on a hard 🍆on their way there. I’ve never been scammed like this from an actual company before. And I wondered how they were getting away with stuff like this? My suggestion is to just stay away from this place do you don’t get your hard earned money stolen from you and if they already have then contact your bank, credit card company, and the Better Business Bureau.
op is not my dad - Bruh
Bruh. Package was promised in 7-10 days. At the time I ordered the shoes there was no closures or delays due to Coronavirus. Their FAQ at the time of the order said they were open for business. I even triple checked after I ordered my shoes if they were open, and was told by Nia they were indeed open. The day after nia told me they were open, I received an email from GOAT saying my package was delayed. Annelyn, then told me that they were trying to find someone near me who could get me my shoes. It has now been 9 business days, and they just found a new seller, and it hasn’t even been sent to GOAT. Felt misled, and was very upset I paid this much in taxes and shipping just to have trash service. Never ordering from GOAT again.
UPDATE: it’s now been 13 business days since my order. I have emailed 5 different people and all have given me the same generic response about delays. The hilarious thing is my friend, who is a seller on GOAT, shipped shows on the 30th of March, and they got to the buyer by the 8th of April. So obviously they are lying about delays. I tried to be courteous in the beginning, but I’m absolutely floored with my experience and the customer service at GOAT. STAY AWAY FROM GOAT IF YOU WISH TO BUY SHOES.
MCTaylor_IV - Return and Refund Deficiency 🚮
The biggest fault that GOAT has is the return policy. A seller has 72 hours to opt out of a deal where as a buyer only has 3 hours to cancel a bid.
I understand the fluctuation in pricing but if you’ve already agreed to sell somebody a shoe at a certain price unless that shoe sells out a seller should not be able to back out of any deal.
I ordered a pair of Vapormax Fly Knit Lasers and 4 days after my bid was accepted I received an email saying that the seller backed out. So I have yet to try and purchase them again. At the same time I also had a $345 bid on the Travis Scott Catcus Jack Retro 4’s that was accepted. Again with no notice at all was I told that the seller backed out of the deal yesterday. I am now reading everyone else’s reviews to find out they’re not being refunded money, they’re being sold fake shoes, there’s damage done to brand new shoes and the overall customer service is absolutely horrible. I am terribly afraid that I’m going to be sold a fake shoe, will have no way of being refunded my money and I will have no one to speak to about it. Whether everything works out or not after this purchase I WILL NEVER ORDER FROM GOAT AGAIN and the app will be deleted from my phone.
Jr.harold - Worst service ever
I had listed my pair of yeezys on this app because I heard a lot of good things about it. So I list them and everything thing was going smoothly. Someone offered to buy them off of me and I accepted. I go and drop off the shoes at the goat drop off location instead of shipping them. The next day I get an email saying there was in issue with my shoe. They told me that the shoe was used and they had sent me pictures of the shoes. The shoes are literally deadstock. I’ve never worn the shoes while I had them. I only took them out the box to take pictures of them. So the buyer refused to buy them because they were “used” so I basically lost a sale. I had them consigned listing for a day and took it off and ordered them to ship it back to me. They charged me $10 just so they can ship it back to me. I ordered the shoes OVER A WEEK AGO and haven’t gotten a single email on an estimation on when I will be receiving my shoes. I contacted customer support about the issue and they said they would reply at the latest in the next 42 hours from when they replied to the email. I haven’t gotten ANYTHING at all. Worst service ever and I won’t EVER list another pair of shoes on this app
Prasand J - Great App, Unwanted Notifications
I’ve been a dedicated Goat buyer for a few years now. I like it much more than StockX to the degree that I actually refuse to cop from StockX.
But lately I’ve been getting notifications about sneakers I did not request and am not interested in, and there’s no way to disable it without disabling all notifications from the app, eliminating notifications about price drops and available sizes for the sneakers I actually want. This annoyance is pushing me to remove the Goat app from my phone for the first time in like 3 years. There really should be an option to disable the unsolicited ads. I think most people who’d be buying on a resell market would already clearly know what they want and don’t want. I don’t see the point in notifying people about sneakers they aren’t interested in, since anything they are interested in they’d request such notifications for.
Goat is essentially spamming their users now. I wonder if StockX does the same, maybe it’s time to switch.
Dyneece - Waste of time AND money
I purchased some shoes from GOAT. They sent me shoes with a yellow sole, when the sole should’ve been white. Evidently whoever shipped out the order didn’t care or didn’t inspect what they were shipping. This was my first order with this company and I paid it through AfterPay. I have contacted GOAT so many times about trying to send them back and I got no response. It literally took 20 days to get an authorization to send the shoes back. Then I was authorized to get the credit once they receive the shoes back. I did not want to Credit I wanted to be refunded because I paid in installments. But today are fine, but I have to use GOATS credit because they don’t do refunds. I will never, ever, ever, ever, ever, ever, ever order from this company again. They have bad business practices and ever Denteley they do not do quality-control. I will gladly spend my 100+ dollars somewhere else. Before ordering please read the fine print before you order because they are very sneaky and tricky. Our use after pay all the time and have never ever ever had a problem until I ordered from this company. Please be very cautious. Try eBay or somewhere like that. I hate GOAT!!
Corymp1 - Bad customer service
I ordered a pair of sneakers on the 6th. On the 7th my purchased had reached the second stage which is when the seller confirms and sends the merchandise for verification of authenticity. I purchased another pair of sneakers on the 8th which I have received. It is now the 11th and for the sneakers that I purchased on the 6th I am back at square one which only says purchased. Yesterday I decided to purchase another pair of sneakers for which I was told that the order was canceled due to insufficient funds however the money was removed from my account and I received no confirmation of my order that I placed. I’ve been emailing support and trying to get a refund for both of my purchases however it is extremely hard to get into contact with their support team. I’m trying to get my refunds before the price of the sneaker goes up. It wouldn’t make any sense for me to purchase any more sneakers until this matter is solved. Be careful ordering with them. Their customer service is extremely slow and their website is misleading. The shipping dates are not accurate as well as their response time.
sophiag0108 - Terrible Customer Service
I gave GOAT 2 stars instead of 1 because I understand that the coronavirus is causing a lot of stress to businesses. I can also understand that there may be minor delays during this time. But my most recent GOAT order had a delay of over a month and then the order was cancelled. The worst part of this was the terrible customer service. I would email them and they would take weeks to respond. When the staff would finally respond, I would never get messages that were specific to my order, but very generic and unhelpful ones instead. Plus, my account had already been charged during this whole process, so I had paid for the shoes but was given no information on where they were. Since my order was cancelled by GOAT, I will now be getting a refund, but I wouldn’t be surprised if that takes a while to process. Long story short, I understand that businesses are going through difficult times right now, but this horrible ordeal with GOAT’s customer service is the reason that my recent order will be my first and last with GOAT.
Chinahm - Never Buying From This Company Again😤
Although some people may have had luck from purchasing shoes from this site, I did not. I ordered the Nike Air Max Plus in Metallic Gold for $185 after shipping, which I couldn’t find anywhere in stores where I live so that’s why I bought from this resell site which I normally never do. 2 days later I got a tracking update saying “a shipping label was created for your item on July 26th” , it’s now August 21st and I still haven’t received my shoes or gotten any other tracking updates besides that one. I also contacted them 3 times with no response, so finally I got in touch with USPS to figure out if it was something on their part. They confirmed that the shipping label was created but that the package was never even handed over, and told me to contact them again and see about getting my money back; but of course no response again. So basically they scammed me and took my money and I ended up having to contact my bank and do an investigation on the transaction to try to get my money back which I’m still waiting for. This may not stop you from purchasing from them but I would just be careful.
Dinkleberry!!😂 - I love the app
I love this app! At first I was a little worried about being cheated, not getting the right shoes, or losing them along the way, but now, I love this app! I recently just bought a new pair of Adidas For a great price. I think they find the cheapest shoes on the internet and sell them, because the shoes I got were a third more expensive in stores than in the GOAT app. Overall my shoes came with amazing quality, my only complaint is the shipping time, which is 13-14 days. So whatever shoes you are thinking of buying, buy them two weeks earlier. Another great thing about this is app is the simple order form. When you buy the shoes it gives you all the details (except when they arrive). It’s like a pizza delivery app that gives you the step by step process of your shoes being shipped. Would highly recommend this app to anybody who is looking for shoes at a great price!
SunneG - GREAT PLACE TO SHOP!!!!!
My husband‘s birthday is fastly approaching and I had to do some last-minute shopping being that all the major shoe stores in the mall were out of stock for the shoes that I was looking for. luckily I was presented with the opportunity to shop on GOAT. At first I was a little apprehensive about buying shoes online but I went ahead and bought the shoes anyway. In less than a weeks time, I received the shoes via UPS. I was also able to get tracking along the way which was very helpful to ease my anxiety. When I opened the package the shoes were absolutely perfect. I love the way that they were wrapped the presentation alone was an all-star situation. I also loved the authenticity card that they place with the shoes and the sticker from GOAT was cool as well!!! It shows that they take pride in what they do and are serious about their brand. I would highly recommend this Company !!!!!
Darius 💯 - BEST PLACE TO BUY SHOES
so i was looking for a good app to buy jordans and nike’s cause i like to collect those. i came across goat and i thought i would try it out. EVERYTHING WAS PERFECT. the prices weren’t high the process was easy and it’s really nice. i bought multiple shoes from goat like sport blue 6, black toe 14, royalty 4, white yin yang 1 and a lot more. i trust goat more than any other shoe website and it’s a lot better cause the prices were below retail and the app is really easy to work. i bought french blue 12 size 11 for $175 and usually now they go for around $270+. i would HIGHLY recommend this app to anyone who collects shoes or is just looking for a pair. and the best part is when you buy a shoe the app tells you what’s going on. first the seller confirms and boxes the shoe, then ships to goat, goat then verifies the shoe(if it’s fake you get a FULL refund), then they ship it to you and you get your shoes. best shoe app!!!
uhhuhyouknowwhoitis - Terrible.
They send shoes that are damaged but listed as new first of all. I bought some shoes that were at goats facility that had went through “inspection” but when I got them the left shoes was completely defective. It was like the left shoe was a display model. That was the first red flag. If the shoes aren’t instant ship, you better have some time on your hands. It will either take weeks to ship or something will fail along the way. You buy a shoe and wait 3 days for confirmation from the seller and they go ghost. I waited a week after I bought a pair of shoes that were used and in the description it said “NO BOX”, That didn’t bother me I just wanted to the shoes to fill my collection. When the shoe arrived at goat for “inspection” they said it didn’t have an OG box so they wanted to ensure me I got the best deal. So they said they’d find a compatible match, they couldn’t because it was the only one left so they said oh well good luck looking. That screwed the seller over and the buyer(me) over. It was a terrible customer service move on GOATS behalf, you made me miss out on a shoe I really wanted. Probably will never shop again.
CJ0788 - Worst Customer Service!!
I bought a few pairs of Air Jordan 1’s and placed them in Goat storage to resell them later at a higher price, and to also skip the whole shipping my shoes out to them for verification. To anyone thinking of placing their shoes in Goat storage, Do Not!!! My first two pairs sold without any issues, although I feel like Goat uses our stored shoes for their “instant ship” option and keeps the difference because there is no option to list your shoes at a higher price for having your shoes stored with them and you are always competing with other sellers who are shipping their shoes in for verification. Very smart on Goats ends! My last shoe that I had stored with them sold and it has been on hold for 72 hours now! They haven’t released my money or relisted my shoes for sale, this is ridiculous! Considering that I have my shoes consigned with them. I emailed their customer support and they haven’t been able to give me a straight up response about why they are holding my sale. If it is an issue with the buyer, that should be resolved between Goat and the buyer not me. Their customer service is the worst!
rico 12222 - Goat Scam :
I was successful on 1 of 5 attempts to make a transaction on Goat . They immediately charge my credit card but the seller is in no rush to send the shoes . Waiting for a better offer ? Also has them on another site ? Not sure . All I know is I didn’t get the sneakers I was charged excessively for and after waiting up to 3 weeks was told the seller decided not to send the shoes . How about this novel concept, make the seller put a credit card on file and charge him if he reneges ? The goat scam is great for goat ! Risk nothing and extract a large profit for having an expert 😁 funny , authentic a pair of overpriced sneakers . Good luck ! The clock is ticking on goat 🐐 6 months they’re out of business. I may open my own place and call it float ! Because that’s what they do with your Money . David DeLisi. Had to put 4 stars or they wouldn’t accept my review !
espiinla - BEWARE If you like being treated as a valued customer…this app is NOT for you!!!
I’ve been a seller and an occasional buyer on GOAT for about a year. They consistently have some of the worst customer service. There’s no phone support, so you’re always depending on them replying to your email inquiry. They take forever to respond (pre and post Covid). When I finally do get a response, the reps have no problem solving skills or ability to resolve any issues brought to their attention. Sometimes I wonder whether or not they even read what is written as their responses have nothing to do with the email I sent.
I have tried really hard to stay with them because I’ve been able to sell sneakers with them quite easily … but the minute I need to make contact for help it’s a disaster. I finally had to pull all my sneakers I was selling and am looking for another option. You would think that paying such expensive fees, sellers and buyer would be provided with quality service, this is not the case with them. They do not value their sellers or buyer. Would love recommendations of other apps?!?
Derek1495 - What has happened??
I used to LOVE this company. It was better than the competition in many ways. Over the recent months there’s been a severe decrease in the quality and care of the people working. I’ve been shipped incorrect things. I’ve been told my shoes were missing things when they were not. Goat has even apologized and purchased the sneakers the first said were missing things. My biggest complaint here is how obvious it is that the people working for you have not even the slightest knowledge of sneakers. Especially those who are handling the tickets and online customer service. I used to love you guys. No your just headache after headache. You never notified us that we’d be charged tax. And then you ever so cautiously just add it to the bill. You don’t even show that it’s been added on the screen we have to physically scroll down to see that the total has changed. Step your game up. You used to treat us like family. Now we’re just customers. For anyone who made this far I have well over a 200 seller score. I use the app a lot. It’s sad that it’s changing the way it is.
E.le1 - Scam
I bought a pair of Jordan 12 taxi's off of this app and they were fake. I'm not a hater or anything but I've trusted goat for years and have been buying shoes from this app constantly. But when they let one fake get through and I didn't even check for it to be authentic because goat has never sold me fakes before so I didn't really think too much about thinking they're fakes. It even came with an authentic verification from one of their employees and it was even hand signed. But now when I ask customer service for help they say they'll respond in 48 bunnies hits but it's been weeks and looks like I'm not getting my money back for fakes they sell. It's complete bs. Never buying from goat again. StockX from now on or flightclub. Every time I email the customer support about something else they will email back in about half an hour but every time I ask help for the fake Jordan 12 taxis I got from them. I never get an email back. I've emailed them about it the fakes and then they don't respond but when I ask for something else they respond quick. It's weird, I wonder why they do this.
willyjc543 - Do not shop with GOAT
I ordered a pair of shoes just over two weeks ago, Jordan Tinker 3’s, and they were “delivered to goat” within days. And that’s where they have remained for two weeks. I contacted customer service to ask what the hold up was and they proceeded to tell me that somebody in the shipping department would reach out to me within 48 hours. Whatever right? I just figured I’d wait it out and see what the fuss is about. Well 4 days passed and I hadn’t heard anything back (I’m not sure what kind of time schedule these folks run on but it’s not accurate) and I was slightly flustered so I may have said a few “French” words in my little message to them. They got back to me within 13 hours and told me to watch my language and that somebody would reach out to me in 48 hours, that there was a “craftsmanship defect” in my order. They give you no information and there’s no physical phone number to call. I’m sure I will wait at least a month if not more on my shoes (that’s IF I ever get them) take your business elsewhere. This app is a joke. No clue how these people run a business.
Oiyr - If your going to buy online use stockx
Let me tell how bad the customer service is first of all. I have sent out multiple emails over a period of 2 weeks today is April 29th 2020 I still have not heard from them regarding an order I placed in March they are using the covid 19 as an excuse, so when you email support they send out an auto reply for a statement of covid 19 so no matter the subject line you put you will get the covid 19 auto reply nothing else that would answer your questions, because if they are the direct competitor to stockX they would be on they A game just like stockX is doing during these unprecedented times I will never use goat again in my life for the simple fact that customer service is straight trash and I have used stockX plenty of times before so I will continue to use stockX even with their new fees because I know I will get great customer service when I need it. So to anyone who wants to use goat be my guest I can’t tell you not to use just giving you my 2 cents but apparently others are having the same issues so let that sink in
bangsat84 - Bad
I buy Nike uptempo wheat from their app brand new it took me 1 week because of goat need to verify its authentic or not
When I got the shoe I check the shoe I found a scratch in the back of left shoe and there a lot of glue around middle sole on both shoe it’s take them 3 days just to reply my email and the email they send me told me that they read my email and gonna email me back in 48 hr business day ok after wait 2 day they told me they gonna give me full refund in goat credit but it’s almost 2 week and at my first time buying from them already like this so I tell them that I already tired with this and I want my money back to my bank account and they say their policy they cannot return to my bank account because it’s already past 3 hr since the seller confirm they take the order well I buy brand new shoe I expect it’s perfect if not glue everywhere anywhere u go if u say brand new but have defect u should say it or write it in the app so the potential buyer can decide they want to buy it or not not like this
U guys better think twice if u gonna buy it from them
richeyrich26 - “No return policy” allows sellers to sell inaccurately described shoes at buyers expense.
I have had several issues with this “company” and how they “verify” shoes, but because I can find shoes on this app cheaper than I can on stockx, I still utilize it. My biggest issue and their biggest flaw is GOAT does not hold the seller accountable for inaccurately described shoes. Bought a pair of used shoes which, based on the pictures, merited a higher than usual price tag. However when I received the shoes, there is a very visible scuff which has lifted the leather and taken the dye off, over an inch long. This flaw was not shown or mentioned in the sellers description. Sent email to GOAT. They come back nearly 4 days later and tell me tough cookies because their “verifiers” verified the shoes meet the sellers description and passed.. I said no, no to that because I actually take screen shots of every post of used shoes I buy as backup to any claims such as this. But none the less because of that and their “no return” clause, I am stuck with a pair of damaged shoes.. be aware, they do not hold bad sellers accountable.
Zuber23 - horrible customer support
It’s hard to not call these guys con artist. They will pick apart all kinds of problems with shoes you send them so that you are forced to offer discounts or pay for return shipping. Don’t fall for the idea that their shoes are a little less expensive, they will tax you in every way they can in every angle and drive that price up by the time the transaction is completed. Buy a pair at a good price good chance they’re going to say they are fake with no verification. Makes it hard to believe they’re not doing it in their own self interest to drive up prices. Definitely not on the side of you the small guy buying a pair of shoes or two. They’re going to tear you in every direction possible and try to tell you your shoes aren’t good enough. Multiple times they have sent me horribly damaged boxes when they were advertised as good condition while telling me brand new shoes I had bought and never even tried on were used and forced discounts. Find a different company as this one has gotten really bad over the past year
7jjj - Best sneaker app
This is this best sneaker app hands down 100% legit no scams all sneakers are real they also have used sneakers you can buy if they don’t have your size new or you can make a offer on a shoe brand new ur size and if ur offer gets accepted they will notify you when ever they get the sneaker and they have something call want it’s basically like a wish list just get the sneaker you want in ur size and then they will notify on the shoes they even show you what brand shoes got released lately and they even will show you what sneakers resell the best and the ones that don’t if you sell sneakers i can go on for days on how good this app is but I’ll write for days and did I mention that they have every single sneaker you can imagine of but truly thank you to the developers of this app it’s so amazing
style renaissance - Please Beware - Don’t Deserve 1 Star
The worst by far. I’m a seller and my most recent transaction with them was a complete disaster. First of all, it takes a week to get there, no problem. Then it’s stated that their authentication process is done by specialists. Which is a lie. Any fashion curator would know that Off White sneakers comes in only whole sizes. So, after waiting a few days I was told that they cancelled the order stating that I sent the wrong size shoe. I listed a (44) which is equivalent to a US (11) and I was told that I sent a 10.5 .. Really! You waited this long to tell me that. Insane! The customer service is pathetic. I reached out to them several times to see how they were going to clear up the matter and they stopped returning my messages and also told me that I had to pay for the return shipment. Really! Even though this was an error on your part. STAY AWAY and sell your items on another site. Great app functionality but everything else is poor from the customer service to the reliability guarantee. DISASTER - DISAPPOINTING - STAY AWAY
EB.1027 - Good app bad staff
I’ve been using Goat for around 3.5 years now and have mixed emotions. When I started using Goat it was my favorite place to sell and buy shoes, however it’s just been on a constant downfall. Over this time I’ve found a few things in particular that have irritated me. First off the developers update the format of the app almost ever 2 months to be more “modern”. While this may sound like a good thing it isn’t because every two months you have to re learn how to use the app. Second off the app has become extremely unintuitive. With all these design changes not only is the app harsh on the eye but it is also a totally mess and way too annoying to figure out and operate. Another thing that hurts this app is most of the competing platforms are much better, and while those platforms are improving Goat is too focused on how modern they can make their app, and drawing in new users and good reviews by offering ‘giveaways’. If Goat doesn’t figure out how to get back to their roots I wouldn’t be surprised if they end up out of business.
Kd🧚🏽♂️ - Costumer Service Improvements
I have bought multiple items from this company with no issue. I was recently trying to make a purchase and I kept receiving an error message. I called my bank and they assured me my information was correct and they could see that there was a 1 dollar charge. So I proceed to try again. To no avail, I went to look for a number to speak to customer service but there was not one. The only form of communication with this company is via email. I sent the email explaining the issue with a picture of the error message. This message was sent on the 24th of July. Today is now August 5 and I have messaged multiple times on the thread along with submitting a second request( which they recommend you not do, due to slowing down the response time Due to Covid) on the 30th of July. Both requests have yet to be resolved nor have I received and update. This is very unfortunate because I love this company, but costumer service has to be a bigger priority.
Apixia - Scammed...
I ordered a pair of new size Men’s 7 ultra boosts from Goat. I’ve used goat for shoes in the past and always had great experiences, but not this time. I received not only a size 4 (wrong size), but one was also clearly used while the other shoe, brand new. Something so obvious to the naked eye, clearly no one actually checked the shoes. This was very disappointing. I reached out to GOAT customer service... Three days went by with no response. So I obviously sent in a return. They then charged me an extra $15 for return shipping on top of the $10 shipping to get the item to me. So I end up losing $25 because of a mistake this company promises won’t happen. When I received my money for the return, it was given to me in GOAT credit and I was not able to transfer the money back into my account. So I ended up losing about $200 because of a company that couldn’t do what they promised their buyers they would do. Still haven’t received an email back from them and am very upset that I am not out this money. Will never do business with them again.
#hashtag go hard - GOAT APP
This app really is the GOAT. They are a little different than other online “stores” i buy shoes from but this app is legit and great. I DID have to wait a little longer because they make the sellers ship them to GOAT first so they can “authenticate” the shoes and make sure the seller didnt lie about anything and then from there, they ship you the shoes but I didnt wait forever. Their emails were a little spaced out, as in I didnt hear from GOAT for a week or so when they originally receieved the shoes but i was PATIENT and i waited and then boom, a week or so later, they sent me an email saying the shoes were on the way. This app has TONS of shoes and pretty comparable prices. I will be shopping here again, and like i said you will have to be patient when ordering shoes from them but they sold me on this app, 10/10
MikeyN115 - Beware- a Scam
After selling a couple pairs of shoes on GOAT, I received an email that I “qualified” to be a GOAT Clean seller, which means I would ship my shoes to GOAT Clean and they would professionally clean a photograph my shoes and list them for me. The services they perform would mean I could sell them at a higher rate, but they would take a bigger cut, which I understood and was fine with as a motivated seller. I shipped three pairs of Jordans in very good condition (one was never worn) to the address provided (the shipping was free). A couple of weeks later I received an email that one of the three pairs of shoes wasn’t in good enough condition and that if I wanted the pair back I needed to pay them $20 for shipping. $20!!!???? A few hours later I received a follow up saying that actually none of my sneakers, including those never worn, were I good enough condition and that I needed to provide $60 (20 per pair) if I wanted them shipped back. What kind of shipping costs $60!!!?? Total scam operation. I now have to pay them for shoes that I own - they made a quick buck. Don’t fall for it.
ke-3 - Don’t not buy pre-Released items
I’ve been waiting for my items for almost a week and UPS says they never received the package but a label was made 4 days ago. UPS told me ask Goat why haven’t they brought the items to there facility. When I contacted goat they where very rude and sounding angry. They told me they can’t do anything thing about it. The lady I spoke name was Mia she told me they don’t refund on pre released items, and that seller doesn’t have a time limit on sending my items. See the real problem is that Goat makes you pay $65 for instant shipping that they claim takes between 3-4 business days, but today makes day 6 no updates or response from goat, and UPS says goat just made a label 4 days ago but never actually brought the package. Goat doesn’t care about buyers who already paid them. Goat only concern is getting your money. I’ve emailed them at lest 5 times only one response saying I can’t get a refund, however before I made my first purchase from goat, they emailed daily about promotions and new items.
boogero t jones - Please do not buy from here it’s a nightmare
Don’t listen to the review average, trust me. I’m sure many people have positive experiences, but do you really want to risk it reading all these bad reviews that are the most helpful?
I was so excited to purchase a pair of shoes I loved when I was younger but couldn’t afford as a graduation gift to myself. Turns out that to them “new” means “obviously used and worn a lot” because I got a pair with creases, rocks and sticks in the traction pattern, scuffs all over, paint chips on the lace eyelets, and stains everywhere. Also to them a “good condition” box means no box at all. I am so immensely disappointed because I saved up a lot for this and was so excited for them. Instead they crush that hope of mine and stomp on it with some dudes used J’s.
If you want to do any returning, you also have to pay for shipping. And since I had to pay shipping to buy and they don’t return that, I lose like 30 dollars from this little try on. Not only that but they only give you the return value in GOAT credit, so thanks I get the privilege of getting my hopes crushed again when I get something entirely different than what Was advertised.
Once you give them your money it’s gone for good and they will give you only a portion of your refund and only in store credit which is useless when you cannot trust the products to be authentic to description.
This was my first time using this service and It’s truly heartbreaking. Please do not use them.
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ya better run - Goat is the goat
There are several things I could comment on that are good with goats practice but I’ll mention the best. Goats system of authentication is very tight and well done so there is almost a guarantee that it is a legit purchase and if it is fake, then they offer a full refund. I ordered a pair of Air Jordan 1s for my dad and when we were told that they were fake, they gave a full refund without hesitation. I adore that goats system is so good for the customer and I’m happy to use it as my way of purchasing and selling sneakers because of its good policy.
The Prophet 08 - Consitent Poor Service
Basically bought 2 pairs of shoes from
Goat. 1st pair were fake OFF white unc which I had to pay import duties. Than has to pay the return shipping even it’s there fault. Customer service takes for ever to reply. Took at least 2 months to get approved to send back. Second pair I received were damaged and had scuffs marks everywhere. Again same thing had to ask to get them sent back. Being in Australia shipping shoes is $60 dollars a pair. Do they care? No compensation not even a refund. No you just get credit, which I used up thinking I would be done with this terrible excuse of an app. Than I use my credit only to have to spend more money again to send them back and still have credit. They have a lame policy, where basically as a consumer you are not looked after. Fakes and damages are coming through there app and yet they do not take responsibility for this. I’d love to give them a 0 for rating if it were possible. Stick to stockx at least if they mess up, you can get your money back.
Keep_A_Leash_On_It - Goat
Amazing app these guys are super reliable, they have made sure all of my LeBron’s have been quality checked.... they even cancelled and refunded one of my orders because the sellers quality wasn’t up to scratch. Since then I have now bought five pairs of new LeBron’s through Goat, at ridiculous prices, especially what I have to pay OS to Australia great to be able to finally wrangle a decent price. This app is awesome and does exactly what it says...
Zoë_356 - Start
I’ve only just started using this app and I already am loving it and don’t want to put it down. It’s very usable and you could use it for just 5 minutes while your waiting or you could use it for hours and be up all night. My brother showed me this app just now and it’s the best app ever. This is a great app and I would highly recommend it.
Suishynote918 - Mad app
Non bias review coming up I’d never heard of this app till a few days before I post this review my friend referred me and it instantly had the shoes I had been looking for for ages just like that no hassles involved and by what I can tell they have the shoes you’re after. Also easy to use and clear display of products just a great app
Dd_1dcd1 - Great App!!!
Awesome, clean and user friendly app. Have purchased multiple times and I must say I’ve had a 5 star experience. Great collection of sneakers, all legit, or will run through there pre verification before shipped, also an awesome place if you want to sell your own kicks.
ok, buns - Patience, just for my Nike’s!!
Dam best runners I’ve came across, I am still waiting to purchase my first pair of Nike,s from goat. Gotta love ya Nike.s I have a pair that still look like new and they are ova 7 years old. But I do take pride in looking afta them and wearing the symbol. Next review will be about my purchase from GOAT here,s hopeing. Cheers anne( tassie)
Rvmanok - Confirmed $80USD, charged $110USD
When you use Apple Pay to confirm a purchase it displays your address, but it doesn’t change the shipping - I used Apple Pay and confirmed $70 for shoes and $10 for shipping, but then I got charged $110 because of international shipping. This is very misleading and if I didn’t have my bank app sending notifications of when I spend money I wouldn’t have known it was $110USD till it was too late to cancel.
DO NOT recommend if you live outside of the USA unless you’re willing to spend on shipping
Poppadompalish - Greatest Of All Time (GOAT)
I love this app I have bought multiple pairs of shoes on this app and they're great. I like the filter for it but if you could add one of those price sliding bars for a price range that would make the app even better! Highly recommend this app if you like nice shoes.
Bit Randy - Fantastic App and Excellent Service.
Easy to use app. Buy sneakers, they get authenticated, express shipped to your doorstep! Legit sneakers and an excellent service to ensure you get authentic kicks. Approximately 10 day turn around from purchasing, authentication and delivery to Australia. Highly recommended!
Ishdbdjdjrnfkfj - Worldwide
Great app makes buying easier but would be better if for people outside of the US you could show the price in the country they are in for example I’m in Australia show the price in aud so I know how much I’m paying straight away,
If this happens it’ll be perfect and worth 5 stars for sure
Gezza1977 - Sneaker Candy Store
Living in Australia, we didn’t have access to some of the gear released in the USA. GOAT is the only place I shop for vintage sneakers. I’ve purchased absolutely stunning Jordan 11s, vintage Kobe’s and will scout and buy more. Easy, reliable and credible.
maxyrogers - Great, easy to use app
The Goat App is by far my favourite sneaker app to use. It's simple, easy to navigate and very aesthetically pleasing. The purchasing process is simple and the customer support was fast and effective. My only complaint is the lack of combined shipping which does make it rather expensive for overseas shipping.
CMQLD - Great Shoes App
I love buying shoes from here. I have bought multiple pairs of shoes and will continue to do so. Shipping was quicker than expected. Extremely happy and I would highly recommend anyone to use this app.
CozFifa - Mad Ting
This app is mad. I bought Skepta Never Sleep on tours and it was obvious that goat had secured me the real pair. The app itself has such a large data base filled some shoes that imma bout cop, much easier to use then the website as well.
Oh_Yeah1234 - 4 weeks still no item. Expensive
It's been 4 weeks & I still don't have my order. Tracking shows out for delivery for the last 4 days & still nothing. No response from Goat Customer support
Prices are expensive. Better service & cheaper prices on Stockx. I've ordered 4 pairs of kicks from Stockx which were cheaper than Goat & all arrived with no issues
I won't be using Goat again
Lablight98 - Convenient
Goat is so convenient for everyone whether they are at home or in office. You can buy sneakers in this app as a gift for your parents on anniversary.
Assanphetimeen - Money
GOAT needs to tell you what currency you are using. I live in Australia and bought new shoes that were $420 since when i made the account i said i was Australian i assume that the currency is in AUD so i just spent $700+ on some shoes that i did not know were that price! Please state what country the currency is!
cwizztion - Its amazing
It has literally every shoe but it for example if you are scrolling through shoes and you see nmds for like 110 you go on it and it says like 200 but other then that it’s a great app and has female male and kids.
TokmHyper - I love goat
I have just ordered a pair of NMDr1 and I have had a lot of troubles recently with ordering shoes off of the internet and apparently this is the right place to go :)
Deent1991 - It's for me
Instead of buying in stores,I use this app to buy my favourite sneakers easier. It has changed my shopping habit.
026NAT - Excellent!!
I have now bought 2 pairs of Nike’s from GOAT and they have both been great! Really happy to be able to get ahold of styles I can’t get in Aus directly.
Hatereargedss - Blissful
I bought adidas shoes for $ 400, which is $ 50 cheaper than the web-based price tag. I feel very happy because of that :)))))
Sabayhy - TAKE FOREVER..
It has been OVER A MONTH since I submitted an application to sell a simple pair of NMDs for $70 and yet IS IT STILL BEING PROCESSED????
Very slow, do not recommend, haven’t bought from them before but it’s probably no faster than selling? You’ll probably have to pay now and get your shoes two years later when you’ve grown out of em or they’re old 😒😒😒
Gois1992 - Easy to use
With Goat, I can find various types of shoes by several clicks. So easy.. And I can also sell my used sneakers for anyone need them.
ChristopherAlngindabu12 - Interesting app
GOAT makes my shopping becomes easier and more interesting. Really really nice. I'll invite my brother to use it.
Jaystidey - GOAT REVIEW
I live in Australia and we can’t get everything that can be easily bought in the US. So I want to Thankyou for the variety the wide variety of shoes and clothing.
thebont04 - Free yeezy
This is a question would you be able to give these to me for a low price
Cowbrb - Why you should buy at goat?
It’s same as the name goat.
Very convenient and legitimate place to buy sneakers.
Their customer service is excellent.
Libus1957 - Best app ever
A best place to buy auth shoes, easy to use, and easy to create an order. This items will deliver to u on time or as soon as possible.
Yyfibyiuuouuogotovtout - Pricing tags
Hey can u please add price designation tabs for people who are limiting purchases, so if your looking for smthn for $300 you can get all the shoes that are in the $300 section
Hisevout1990 - Try it now
If you are looking for an app to buy real sneakers, I think GOAT will suitable for you. It's so great, easy to use and user-friendly.
JorjaDew06 - An useful app
Useful for both buyer and seller..If u want to get your favourite sneakers but don't have to go to stores, GOAT is made for u ! I recommend it.
maharindo - Import tax
Not worth using of you are an international buyer. The import tax related is too high. If you had to return, you wouldn’t get the tax back and have to pay again if you ordered again. Imagine if you had ordered a fake pairs and had to pay the tax for for something that is worthless and wont get the tax back
nomasc22 - Language
The app is completely in Chinese which means I can’t even find the settings to switch language...
jakepualismydad - Great app, one suggestion
I really like this app but I with you could filter the prices from low to high.
Mitchell Gambinnnnnnnn - Easy to navigate, even from Australia
Took the parcel to my local DHL warehouse and it was shipped and authenticated with 3 business days (from Australia!!!)
Roolearm1990 - Suuuuper app
my sister likes using this app to buy her favourite sneakers and either do I. All sneakers which I and she have bought in GOAT are authenticccc. Love it
Hess1959 - Helpful
An interesting app help users choose and buy authentic sneakers with good price. Shipper is friendly and delivery is quickly.
Jerome9877 - Excellent Service
Can’t be complementary enough of this site. Ships on time and has all the freshest kicks 👊
Sacai buyer - Expensive and long time shipping
It’s worse and more expensive than StockX. StockX is not everything authentic as well. No sneaker apps are reliable. I am so disappointed about it. See you and I will delete it owing to poor purchasing experience of long time to wait and more extra fee.
Mempitys - A good app should have
All sneakers which are supplied by Goat are authtentic and have a reasonable price. So, when shopping on GOAT, i'm very excited and happy.
jjjaidan - disappointed
I was charged 330 when it said 250 so i tried contacting them to get a return and i’m yet to get a response from them. I tried through the ticket system and email and have gotten nothing back from them. extremely disappointed
czecxs - My review on goat
I love this app i love shoes and finding them I honestly find this more entertaining than instagram
avant.li - Disappointing
Ordered a pair of used off white shoes at a great price. After 2 days my shoe was not shipped, so I contacted support to ask if they can contact the buyer to ship my order. The support team went ahead and cancelled my order, still waiting for a refund. This is disappointing, so terrible!
Tening89 - 5 stars
I'm a big fan of sneakers and also a big fan of goat. With this app, i can buy any kinds of shoes here. Hehe. Love all !
khronicjake - Got the wrong size
Got the wrong size shoe as it really didn’t specify on the app and for some reason always shows me kids sizes even though I’ve changed my size several times! Spent 250$ that I will never see again 10/10 won’t recommend
Savannah Hillary - Smart application
I love how things are arranged. Thus, I can choose sneakers easier. Highly appreciate !
damnbu - Not good at the pay out
I try after pay and paypal for the payment option, but it doesn’t work. I ended up using my own card which is I don’t wanna do it but I haven’t got a choice.
gstarau - Refund
This app is terrible, they have a refund policy where you can cancel your accepted offer as long as it is within the first 3 hours. I emailed them and they replied with sorry this rule does not apply anymore.
Ridiculous, never buying from them again :(
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Awesome19294838 - Banks?
anyone here from Banks
Lucas Dabs - Shady ?
I installed it because I'm a sneaker head and they kept appearing on my Instagram ads so I figured why not give it a shot. Firstly this is an American based app so what I thought was a decent deal turned out to be in US. Not even including shipping. I couldn't even see the shoes without it taking me almost straight to check out, I'm just supposed to assume someone will send me a pair of legit shoes for all this money I'm spending ? Come on guys, your app barely has any reviews.
Thisappamazing - Okay
Shoes are decent in the app and seem to be okay priced if you live in the US, saw a pair I really liked for $50 and ended up paying $115 with some hidden fees, this app would be amazing if you lived in the US but if you live in Canada it’s not great, the process they do is cost of shoe+tax+shipping+exchange rate+hidden fee=price of shoe, instead of getting a killer deal I paid average price if not more, the shoe told me it was $80 CAD final cost but turned out to be $115 CAD final cost, we will see how the shoes turn out.
flukkykidd - Shipping
‼️People ordering in Canada, DHL will charge you $75 more for shipping than what it says in the payment review‼️🤬
lauren__Armstrong - NO
The shoes were 140$ so i get to checkout and all of a sudden shipping is now $45. So i decide to pay the shipping. It takes 2 1/2 weeks to get ready to be picked up by DHL express. I’m waiting for the shoe then i get a call from DHL saying i owe $80 in “fees” and if I don’t pay they won’t send them to me. I pay the $80 more so then i’ve payed $125 in fees for only $140 shoes. To top it of my shoes were supposed to be here yesterday and i needed to sign for them. So i stayed home all day waiting AND THEY NEVER SHOWED UP. Now it say “delivery day unavailable”. Absolutely horrible shipping prices, hidden fees, takes forever, not accurate times, and terrible customer service.
sirspyro - garbage
waste of time and money. could have ordered the shoes and got them much cheaper and faster anywhere else.
JJ Noo - No Goats for sale
Searched for Boer and Nubian and both turned up zero results. All I see is running shoes. :(
Wheelz604 - Fix the app icon
I love the app I buy a lot of my shoes from goat but since recent app updates the icon is just black can you switch the icon back to the old icon it looks really stupid with an all black icon
GooseMcgook - Bought from Canada
Just have to say that as a Canadian I was hesitant , with the duties , tariffs and everything on top of everything. But I’ve had a great experience with GOAT. If you look for it there’s so truly awesome deals to find on this site, and although it’s in American currency, simply asking siri what it was in Canadian was very helpful. The bad reviews from Canadians, are because people are stupid, and expect that paying 230 us and shipping to Canada will be as advertised. It’s not, if you buy intelligently (I.e the VERY consistently surprising used shoe section which are very advantageous) you can buy some dope kicks that you can find anywhere. Copped some dope kyrie 2s that retail for 350 cad for only about 170 after shipping! Try this out northerners, and do yourself a favour and request them to ship to you with USPS. Customer service will hopefully be as consistent as they have been with me
Schtroumpf-man - Goat>>>>>StockX
Don’t even holla at me
hxbdndnd dn - Apparel disappeared
The apparel section in the app has disappeared out of no where
benneyhsnsnndd - bruh
fr don’t buy i bought 313$ shoes and the customs were 122$ a waste fam don’t do it
Cynthia Lamarre-B.. - THIEFS
I WOULD GIVE 0 STARS IF I COULD.
I ordered on April 24th, we are now June 18th and I haven’t receive anything. I asked several times for help, but they keep answering the same thing: be patient. I think I’ve been patient enough ( 55 days!!). I keep on telling them via emails (only way to contact them) that I didn’t received anything and that I want a full refund, all they could answer me (after 2 weeks of my refund supposedly being issued) is that they will give me 70$US which is half of what I paid (130$US). I am not the one in the wrong, yet I still haven’t got an answer and will start legal procedures because in a legal point of view that’s called STEALING.
TeddyTwoHands - 100% not great
If you don’t believe me go to they’re Facebook comments on any post. No returns of funds just refund in goatbucks. Not shipping included
我拉的那些年 - Too much extra fee
Saw a pair of $100 shoe available for 170, ok. I can afford that. Extra $42 handling fee, fine. Another $66 customs fee, so I spent $300 for a $100 pair of shoe. Yay
raiize - Trash
Been dealing with their customer service for over a month and when I finally got tired of dealing with them they threaten to suspend my account because they said I need to be professional, they didn’t answer anything they actually re directed our conversation like a 14 year old girl instead of dealing with my complaints I’ve boughten many pairs of shoes from them and now I’m treated like flaming trash good job at having THE WORST customer service possible! If you’re canadian or anywhere not in US don’t even bother they don’t care they use the worst shipping possible they hide fees I bought 190$ shoes and paid 78$ in fees and taxes that’s not the going rate on our taxes but keep lying to customers as you go forth. Complete garbage stay away
yanpeter - Dissapointed
Bought a pair of zebra yeezy’s for my brother for his birthday. Opened the box and noticed spaghetti sauce color spots on both shoes and one shoe had scraped off letters in the soal. These shoes were definitely not new. Also, when it arrived In Canada, I got destroyed by a 217$ charge for duties. Only star given was for fast shipping. Will definitely never buy from them ever. I was able to take off the sauce from the shoes with some cleaning products but when you pay 800$ you should never get this product quality.
legitdeals - CANADIANS BEWARE!!!
If you are in CANADA I strongly suggest NOT BUYING on goat. The shipping is too much. I ordered 3 PAIRS of shoes and got charged a total of $292 just for SHIPPING. I contacted goat asking if they could change the shipping provider to usps instead of dhl and they didn’t do anything. Save your money and buy on kijiji or letgo.
shbd f dndd - Horrible shipping
I live in Canada, and in their website is said it’s 40$ for shipping, a lil too much, if u ask me. But whatever. The they decide to ship it by DHL, forcing you too pay extra 78$, making it a total of 118$ just for shipping, bruuuh💀
CSG3187 - Terrible
This app is one of the worst shoe apps out because it’s American based and you have to pay extra after the delivery too
13gbd234 - Shipping and customs fees are RIDICULOUS
I love the way tge app is set up but for people outside the US (im in canada) the shippibg and customs fees almost cost the same amount as the shoe 🙄. Almost 100$ in customs fees and $40 for shipping which is crazy considering customs is not covered.
memozhd - Don’t download
Worst customer service ever-
Do not recommend
anikahoran - Great shoes, awful duty fees
Would recommend finding another source to buy sneakers. Ordered a pair of jordan’s and the import cost was $172. Not Goats fault but they could use another company instead of DHL
Firebollt1 - Horrible App
Bought shoes that were listed for $350 and ended up having to pay over $700 for them when everything was said and done. Such a scam. Wish I never used this stupid app.
RK_- - Order never received
This app is useless. Ordered my product a month ago and never received it. I sent them an email and they give me useless reasons like, “it must be stuck on customs”. They don’t specify a date on when I receive it . Please never order here!
NNToronto - Hidden Fees to make the sale
I put in an order for a $289 shoe with 14 dollar shipping. They changed the quoted shipping price from 14 to 41 dollars after i put in the order, and I just got hit with a 126 dollar customs fee. An order i expected to be $303 turned to over $450. I totally understand that customs and shipping are a part of the process, but my problem is two things. Firstly, GOAT completely lacks transparency in reporting these values to the customer, I dont even understand how my shipping price changed from 14 to 41. For customs, theres apparently an option to ask for a different delivery service to bring the price down, they dont inform you of this option. Basically, it seems like they want to make the price *look* as cheap as possible to make the sale. And to make it all worse, when I tried communicating this to customer service, they showed no understanding or willingness to help or understand or anything. AWFUL service, I do not recommend, especially to Canadian sneakerheads.
ice gg fish - Communication between buyer and seller
The app is really goodbut the only thing that bothers me is the fact that you can’t text the seller.
Would be great if change.
emanuel bobby - The best shoes ever
I have never seen a better place to buy beater shoes and cheap air jordans with verified authenticity 10/10 would recommend.
Wb_647 - Amazing
If you are simply in to fashion in the slightest, you would LOVE THIS APP
godam i feel amazing - really good
prices can be bad compared to StockX but stockX doesn’t sell used shoes so GOAT makes up for that. it’s also way easier to find nice shoes cus the interface and the design is alot better, but it’s really annoying how it sometimes shows you the lowest price, not price in ur size. it should just say that there isn’t ur size, not tell u a random price. also it’d be great if the “SAVE WANT” button on the bottom of the screen was a little higher up so that i wouldn’t have to worry abt accidentally quitting the app cus i have an iphone XR. really good for looking and finding new shoes, i’m gonna buy shoes soon from here but i haven’t bought any yet.
Tree carter Rex - RiceGum
I'm here because of RiceGum lol
Zero_cool09 - Hard to rate experience
I ordered Jordan 1s from this app. They went to verify and said the box was damaged. I inquired through the ticket system to see if the shoes were okay still. I waited for a response before asking for a refund or accepting a discount they offered. Instead they never got back on that issue and offered only two refund options. I chose putting it back on my credit card instead of a credit on the app. *if you are an international customer, be aware that when this may happen, you could get less money back because exchange rates change.* I ended up getting a refund of 12.50 less than what I paid originally. Thankfully I was able to solve that with my bank, but other people may not be as lucky. Also when I did end up getting a pair of shoes shipped to me at a later date. I ended up paying a bunch of duties and taxes, it was 40 dollars Canadian. Overall it’s not a bad experience, but some information could be more transparent.
nigerian99999 - review
goat is phenomenal and i love shopping here periodt.
Baanan._ - too many bugs 😡
Dec. 8. 2020. ~ When you start scrolling through shoes long enough and looking at used photos, most of the photos on every profile show up white or black, and it’s very annoying when comparing shoes. Another thing you should fix is putting the size beside the price of shoes when your scrolling, because its very annoying when you get hyped for a price and then tap on the shoe realizing it’s in a different size than what you wear. Why have shoe size preferences if your not even going to show the price of your preferred shoe size.🤔😡
Dec. 9. 2020 ~ Ever since this new update, my app keeps crashing every 3-5 minutes?! Not impressed at all.😡👎
Dec. 10. 2020 ~ App is still crashing continuously and cannot even browse for 5 😡🚫🗑
fcvxbcx - Horrible
This app is horrible for people outside of the US they will stick you with sales tax and shipping fee of 40$ and then once it’s about to deliver they also add an import fee of 130$ and the only way to return it is if I want store credit. This app is horrible.
whyhate.dalebouchard - Payment issue
When I go into the place where you pay for the shoes with a credit card it never works, and I know there is an issue with this because I have tried it with three different cards. Please fix this ASAP, I see shoes that I want to buy.... but then I can’t get them and they go out of stock.
bvfbhfvbbgf - refunding
anyone buying in canada please do not, it u are attempting to get a refund they will scam you i bought some air max’s for like 140 including delivery fees and it took almost a month to hit the border when i get a email and a call about DHL saying i need to pay 90$ for it to be delivered. i instantly got a refund but they said the same thing everytime i tried to email them, they would say their will be a delay on the refund due to covid so i was ok with that but i emailed every month and they said the same thing and even trying to act innocent and apologize but still haven’t gotten my shoes it’s been like 8 months now maybe and kinda annoyed that these guys are doing this. someone needs to take legal action as soon as possible
38779195629 - A scam and horrible service
I ordered size 11 women’s with proof and receipts and they sent me men’s so I contacted them multiple times and it took 4 months for them to reply and they only gave me $180 back because they couldn’t “solve the issue”when the shoes were $400 and it was $175 to ship but you don’t know that until they come to your door saying there’s a fee. A scam
Nxrcotic - It’s like my account is disabled..
asks me to complete a captcha puzzle every time I try to login, however the puzzle never appears, looks like you guys just up an decided to Alt-F4 my account 😪
adamyourking - Unexpected fees
Please don’t order from this app your better off ordering in real life or from the actual brand. I ordered a per of shows the other day and i payed 40$ for shipping which is already a lot for shipping that is standard and takes more than 1 week and then they charged me 80$ for import fees and which were very unexpected. So trust me your better off ordering in real life
Dipshitdumbass101 - Superb
rickycolocho - Shipping charges
It would be nice to have a better deal for shipping fees ....
👳🏿♂️✈️🏙 - Bru
They aint got the soljia boy shoes
gamemaster06145 - Do not use this app if you live in Canada.
I had to pay about 250$ in delivery/duty fees for a shoe I payed 500$ for. Never again.
normal name??? - Why
why tf did i have to pay 100$ shipping explain horrible never buying off this again 0 stars dumb app
ConmanG04 - Really not bad overall
This app and website is pretty good overall, but is it important that you really make sure that you have the right currency setting. Once you set up that it really is a great way to look at and buy some nice shoes
ChickenBatteryBar1983 - SCAM
This app is a bull**** scam
goat sucks - Goat ain’t no goat
If Canadian DO NOT USE looks like a good deal till they pull 2x what there supposed to and the customer service terrible I talked to bc 2 of three different people to refund my order and no one replied and now it’s to late to cancel but if you like getting your money takin this is the app
manyjddifj - A scam - BEWARE!!! Canadians don’t buy here!
I returned my shoes and put them up for sale on their app but they never credited my account and now they ignore my emails. This company is a scam! Do not purchase anything from Canada as the duties and fees are huge, 150$ CAN in my case, the shoes themselves were already super expensive. Now I’ve been writing to their “support“ staff for over 6 months (there is no phone support!!) and even though they claim that my shoes (that were in storage with them) have sold, THEY NEVER RETURNED ANY MONEY TO ME!
These are scammers, beware!
jst-sasha - What is the reason of this app?
I don’t really understand the meaning of this app.
The prices are very high. It’s better to buy same chose in official website. I searched yeezy boost 350 the prices are two times higher than in official Adidas website
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Wonn214 - Bad customer service
Ordered a pair of shoes , never received them . It’s been a month later & no one is writing me back . If you order shoes from these people you might not get them . Terrible . Written them
Dozens of times every other day & still no response . Paid with my credits from selling shoes so I can’t file a complaint with my bank . So they basically robbed me . Who knows if I will ever get me $700 or my shoes . Also there will be random shoes purchased on your purchased history & when you ask about them they can’t give you any information . Chances of your important cc information being compromised & all they say is we will refund your original payment within 2-3 business days . I sell on this platform all the time & never thought it would come to this
Sneakerhead103 - Find my shoes
I have a 2019 bred that has been missing since the beginning of April 15th 2020 it is now July 9th 2020 and your horrible customer service “support”, tells me every time, wait 5 business days. I do that and still absolutely nothing. I could’ve drove to california and picked up my shoes from the warehouse faster then your team works. You have snails and idiots working your customer service lines. I’ve opened at 20 tickets since the day you said you “lost my shoes in shipping” turns out you do have them and there is proof of that. NOW FIND MY SHOES! Worst company ever. Go through stockX or eBay the fees are outrageous as well! I have a 118 seller rating as well and that must mean nothing to them that I help them put food on there table but they can’t walk to a warehouse and find my shoe??
Awskar14 - Bad way to communicate with customers
I place an order to by 750boost yeezys and the app messed up my address I immediately try contacting support but no one answers the emails or chat, it took 4 hours for someone to answer me than the second attempt took 7 hours. Im trying to not get my 1k shoes I just paid for not shipped to the wrong place but they make it impossible to get a hold of someone. They need to have an phone number where people can reach out and fix problems right away not this email tag game that they play. If I would've know it was going to be like this since the beginning I would've never spend my money on this app, they are wasting my time. Do not get this app, is frustrating and they don't value customers time at all.
jstnshpr - Worst customer service
Ordered shoes for which it clearly stated 7-10 business days. Ok, not a problem. Two weeks go by and I submit a request just to receive a status update. No reply. Sent another one. Nothing. Finally, I get a message saying that my claim has been escalated and I should receive information within 48 hours at the latest. Not to my surprise, I received no status update or messages at all. I reached out again and was told that it has already been escalated to which I replied that I will begin an investigation to my charges if no status update is provided. It has not been 2 more weeks where I have received no information aside from a phony shipping number with UPS that was created the day of my order. Nothing has been shipped however.
The fact that the customer service reps are literally the only people to talk to and provide absolutely zero assistance is a huge red flag
Seems like a phony shop to me with non sense business practices. First and last time using this garbage.
Firatmeydan - Be aware! Never pay extra for instant shipping. The worst shopping experience ever...
This is the worst shopping website ever!! I wanted to purchase a pair of shoes. Normally, I use websites like StockX, Macy, Proper, and etc. For the first time, I wanted to use GOAT and found my shoes. On the shoes' price, there was an option of "instant shipping" with $25 more. So, I chose that "instant shipping" option. I've made the purchase and the status of the order changed to "ready to ship". Because they claimed that they've got the shoes in their hands as authenticated and ready to ship. It's been more than 8 days and neither they shipped the shoes nor want to help me. I've been emailing them and every time, I'm getting automated like answers which are irrelevant to my requests. First I asked for a refund for that extra $25 because they didn't fulfill the requirement of "instant shipping" service. They didn't respond... In the last 2 days, I've been trying to cancel the order, they are not responding to that request too. I don't know what to do...
syd9ey - …
I got the app awhile back and never used it because it’s so clearly a scam for money paying 100% markup on shoes that are in stores. Unless you live in Antarctica, there are much easier ways to get these shoes. I got very impatient and decided to buy the Adidas x Ivy Park collection. I placed offers and bid on a few but the price went up to the normal buying price so I just decided to buy it on another app that was cheaper. Then I got a notification saying my offer was accepted. I was confused but apparently I made an offer on the 9.5 shoe, I didn’t know about. There was no way of knowing I made that offer because no where did it say I made an offer on that shoe. And even if I did, it was nearly impossible to find a way back to the shoe and the shoe size. Now I’m $500 short on money. I’m broke and these mfs taking my money. I emailed them and haven’t gotten any reply back. I couldn’t cancel my order which makes sense but I wish I could contact the seller, which you also can’t do. I’m sick. I hate this so much.
A.D.'N'3.D. - platform g.o.a.t .. but service is w.o.a.t
selling/buying/trading sneakers for 15+ years around the world so generally very knowledgable about process and typical points of friction/contention .. goat has come in and provided a seamless, beneficial, accessible model to build trust into the transaction process generally
platform: well-designed, smooth, intuitive, fresh approach to mass inventory structure of 2-sided sneaker market, brilliant use of pricing touch-points in user-facing spaces
service: absolutely the worst of all time service i’ve ever seen .. for a platform that is so good/easy to use, the wall setup between users + service dept is abysmal and completely disorienting .. any issue with an order is unilaterally handled after multiple delays and unknowledgeable service people (with little power to boot) making decisions on what to do .. this creates a stream of open ticket being “worked on” by faceless, inept individuals who couldn’t care less about consumer needs .. this reality destroys every positive that comes along with the platform and makes the goat experience intolerable (there are other resell platforms out there with similar authenticity guarantees + cheaper prices + more willing service teams)
goat quickly become w.o.a.t (worst of all time) when they decided to build out front/feature set in a market that is CROWDED with players offering exactly what they offer in packages that at least offer some semblance of awareness/connection to consumer needs
mizzzzzzllleee - Clearly a seller
Are u really advocating for people to back out of a agreed business transaction. So you’d be ok with going to a restaurant, paying for a dinner, and then being told to come back in a week only to be told the prices have gone up and here’s a refund. No we will not get over it and because u sell on the app you should not try and make sense out of foul play. It’s terrible I ordered sneakers, the money has been taken from my account and currently the seller is still shipping it. I can only imagine that my order is going to get canceled. I think the fact that the sellers information isn’t readily available allows for these crooks and cowards to continue practicing this terrible practice. DO NOT DOWNLOAD. Your better off paying $100 more for whatever shoes u may want and knowing there in your possession then to be left hanging only to be told your ordered canceled because some crook somewhere wants an extra $50. I tried rating it zero stars but it won’t allow me so unfortunately I have to give it 1 star
Sprite LeBrons Mix - Best place to buy sneakers
Goat is the first place I look for all my sneakers I have bought over ten pairs and have had no complaints. The one thing people don’t realize is that if their order gets canceled it’s the sellers fault and not goats, goat is just the middle man. Sometimes the sellers take a little bit to ship the shoes but once goat has the shoes and ships them to you, you get them very quick. I think that sellers who cancel the order, or don’t ship the shoes on time need to get penalized more. Something else that would be helpful is if you could see how many people have viewed the shoes your selling and a like button to see if anyone has liked your product. Other than that, this is the best app, prices are always good and I’ll always use goat.
lxrdjack - They don’t care about their customers
I wanted to purchase shoes with goat credit. They have $500 of my money and their website states I can use it anytime for further purchases. I’ve been trying to use it for a month now and every time I do they say it’s an issue processing the payment. However I’ve called my bank and made other app purchases with the same cards. I contacted their support and they told me they escalated the ticket only to never respond to me then I made another ticket and they told me they delayed my first ticket. I believe they are just trying to take my money because they charged me a dollar twice but won’t allow me to buy my shoes with my goat credit. The customer support offers no help and doesn’t care. This is a terrible app. I recommend no one use it, tbh it’s just as bad as wasting your money on some fake shoes on eBay except the shoes are real but you never get them and goat keeps your money then makes you jump through hoops only to never offer solutions.
dollsB - Impossible to login from app.. no order status page on mobile site
I placed an expensive order and as many other reviewers are saying, my timeline is completely off so far. They advertise 3-5 to ship for authentication, 1-2 to examine, 3-5 to ship to you... I ordered 22 days from the birthday I’m trying to gift, and I’m getting really nervous. Unfortunately there’s no way to log in to the app as the Login and Sign up pages both just redirect to the home page. On the mobile site I can log in but there’s no order status page which is pretty nerve wracking. I spent so much on this that I doubt I will be able to find my boyfriend a nice Plan B gift in time for his birthday. So even though I was over three weeks earlier than his birthday in ordering this gift, unfortunately trusting GOAT was a mistake that will ruin the day for us. Wishing so bad that I had looked more into details— although goat appears to have a lot of Five Star reviews, it looks the like text of the reviews is very negative. Please beware!!
THAT USER IS TAKEN - Great app, past events disappoint me
The app is great, I use it whenever I need shoes or whenever I need to clean out my sneaker closet. But unfortunately my birthday was a little bit ago and I had 3 sellers cancel on me. Resulting in no presents for me. Thankfully I used another app and they shipped the same day. I definitely recommend the app but this was just very frustrating and very time consuming. Each cancelled order took around 5 days to tell me, I kept getting excited over a pair and then having them tell me nvm. I’m hesitant to keep spending my money without knowing I’ll get the shoes because I don’t want to wait for something that isn’t going to happen. This app needs the ability to contact sellers!!! I cannot stress this enough this would’ve made my experience better and it wouldn’t have been canceled orders.
TwitchPheonix - Great App!!!
First off, I was not paid to do this. There are many shoe and apparel apps that are high quality, but this is my favorite. It lets you ar try on shoes! It gives you what you are looking for instantly. You can make offers on the price of your shoes, you can use filters on the search bar, and you can even buy used shoes and apparel as well (if you want to lower the price). Also, some of the prices of these shoes are LESS EXPENSIVE than the ones that are store bought, such as the classic Air Forces, which are only roughly $75 on Goat, but something like $125 in the store (air forces are also instant ship btw). There is such a wide variety of sizes, starting at infant and ending in 15.5 in men’s size. All in all, I can say it’s the best shopping app I have ever gotten. :)
Tenacity04 - Great alternative
Like many people in this world, I live in an area that doesn’t get any of the shoes I love within a reasonable driving distance so apps like GOAT have unlocked my hobby on a whole new level. I buy and sell with full confidence on GOAT. Everything is always 100% legit and the process does not take too long. My ONLY gripe about GOAT is customer support could be a little better and I don’t like the extra fee just to cash out my money. They would rather you spend your credits in the app and I don’t like that. Other than that, I would still use this app and do. I still give it a five star rating because it has a great selection of old and new and the unique that I look for and I would let anyone I know use it without any issues.
Vherrera68 - Fraudulent and Sketchy
I order from this company for the first time a few months ago. In placing my shoe order I inadvertently ordered the wrong size of shoes and now they are telling me they were used when they were returned and are refusing to give me a refund or store credit to get the correct size. I am a grown male and the shoes are a boys size 4! I have no children in my home so it is impossible that I used these shoes. From the beginning I explained I just wanted a credit so I could order the correct size of shoes and they are refusing to work with me. Further they don’t have a phone number and only communicate through email. This process has been dragging on for weeks and they are still refusing to give me a credit or refund. I have never had an experience anywhere close to this with an online retailer and am extremely disturbed by how they do business. I would recommend you avoid giving this company any money and go somewhere else for your show needs. Super sketchy company.
JeRzBrY - The app is great, just a few suggestions GOAT...
Love the app. Been using it for close to 3 years now. Bought nearly 2 dozen sneakers and sold more than a dozen. Easy process every single time. Nearly perfect. The new update to purchase apparel is HUGE, and I’m hoping for more streetwear brands to be added soon (Supreme, BAPE, Undefeated,etc.)
Suggestion for further updates: When we are looking to purchase a pair of sneakers from the used section, allow us to communicate with the seller. Allow the buyer to ask questions about the pair they are looking to buy—(how many times they’ve been worn, further detail on any defects or blemishes on the shoes, if they would be willing to sell for less than asking price, etc etc.)
Thanks GOAT team! You guys are amazing :)
Zach. W99 - Customer service is non existent?
I tried getting a pair of shoes from a seller and it’s been 2 days and still don’t even have confirmation that the seller approved the sale. I tried emailing GOAT’s customer about it and have still yet to get a response. Also I can’t find anywhere online on how long a seller has to confirm it before I get my money back. My girlfriend bought the same pair of shoes for even cheaper than I did on the app from a different app and she is already getting hers today, 2 days after she ordered them. Meanwhile the seller hasn’t even cnfirmed my sale and goat hasn’t answered me at all about the situation. The price on the shoes has already gone up so even if I get my money back, I’ll end up having to pay almost 100 dollars more to get the same pair I tried to to begin with. Overall just have not had a pleasant experience with this app and will not be using it again after I get my refund. Disappointed
KMtrangKT - Multiple issues- NO solution
Although I believe GOAT is an amazingly diverse app that connects sellers to buyers in a professional and trustworthy manner, I’m very angry about various issues that were not solved through support.
1) There was fraud action on my account where I did NOT authorize to order or offer on shoes, yet they said I did and would not let me cancel the order. I spent over $300 on shoes I did not want, and they had no concern as to how my account may have been hacked or used by someone else. They didn’t even give me recommendations on how to fix this (possibly returns, which still doesn’t give you back the full amount you spent)
2) it’s difficult to find Information regarding your order unless you keep the email to link you directly to the spot in the GOAT app.
3) I have not received shoes that were said to be delivered. For the amount of money being spent on this site, it’s not okay that I don’t receive my product. On top of that, i still haven’t received a message back on this matter. Although it takes various steps to be reliable, I’m still having issues going unattended to.
I support this app’s ideas , and it’s collection of secure products, but am very unhappy with the service. Because I have not received my items, and the lack of care by the support team, I don’t know if I want to continue shopping with GOAT.
Awhawkeye - F- in customer service
This company has the worst customer service out of any company I’ve ever done business with. And I do a ton of online shopping. I have had periods of 3 weeks go by before getting a resolution on a pair of shoes I’ve purchased, I’ve had items presumably stolen by their employees (management refused to call me under any circumstances to discuss this), I’ve had several shoes sent to me with major flaws that are outside of normal glue stains etc. With over 100 combined sales/purchasing transactions, I’ve had about 10 issues in which I needed to contact them and about 3 were handled properly and 0 in a timely manner.
Every time you need to talk to GOAT you better count on 3 days between interactions and at least a week of your time wasted with their employees pretending they don’t comprehend the issue. It will take at least two weeks to get anything done.
When another company comes along with even decent customer service I will stop doing business with this company.
powerbabo - Poor experience from start to finish.
Final Update: Was able to FINALLY successfully sell a pair of sneakers. Even with the “instant sell” option I had to wait over 24 hours for them to approve the pictures of the item, even though they still take time to authenticate them in-house. Why even have us upload pics? Secondly, when I went to cash out my earnings, they say there is a 2.9% fee to transfer to PayPal. I didn’t think much of it because that’s PayPal’s normal fee. HOWEVER, they use the Payout method which paypal charges no fees for. GOAT actually takes that 2.9% off the top FOR THEMSELVES. Super shady way to do things. I will use GOAT in the future to sell used sneaks or new on the condition I can net more money. However, if the amounts are close, do yourself a favor and use StockX. It’s 10x less of a headache.
UPDATE: I was FINALLY approved for selling. Posted 3 sneakers for sale. It has been over 24 hours and my listings STILL aren’t live. Emailed support and haven’t heard back either. My rating remains until this gets straightened out, but I am very disappointed so far.
I submitted a request to become a seller almost 2 months ago and have still not heard back nor been approved to sell. I have a bunch of stuff to sell but customer service essentially refuses to let me use the platform.
Will update this review if and when I get approved.
Blackmassfit - Don’t bother
I wouldn’t bother unless you want some dirty shoes. I recently ordered the 14 last shots and they came in dirty and dusty it didn’t appear to be worn but I was concerned if it was this years version and not 2011 I sent them a message and they ask me to send a pic of the dirt when of course I wiped it off by myself it even had some grass I am going to pick up a new pair and compare them and if they are off I will get legal action because that’s bull on their part whack shoe site I’m going to try StockX. Customer service is terrible as expected because they were acquired by the notorious Flight Club NY who is known for the worst service. I do like that authentication is backed by Flight Club that’s it. But it’s a decent place to find older models of shoes that you may want
N81998 - Goat Review
Honest opinion from a sneaker head/purchaser. Searching & finding shoes/exclusives on here is very easy even with finding personal sizes. Some are often overpriced for the condition or seem ‘fake’. i’d know good fakes are on here cause my last purchase of a Kobe 7 Galaxy ended up as a replica so people do sell fakes on here. every sneaker head knows to check a shoe before purchasing either way or should at least. GOAT does honor their policy in giving a GOAT Credit or a refund on sight if purchase goes that route. I got great customer service related to that from email relating to the problem & a simple click to get a refund or GOAT credit. Other than that if they do pass inspection, shipping takes but two days if ordered in the beginning of the week. GOAT is legit for anyone who hasn’t used it and wants to give it a try.
Jr5thFresnoCa - Not impressed!!
I made my first purchase through goat last week. Didn’t have any problems ordering or receiving my shoes but I do have some questions regarding authenticity. My shoes were sent from Hong Kong directly to me so when did they get verified to be legit? Also, if I would’ve known they were being sent from another country I would’ve avoided the whole transaction completely.
Now, about the shoes, I ordered some all white Jordan’s which I have seen in person and the inner part of the shoes along with the tongue are more of a gray then white. Giving them more of a dingy look than anything. Like I said, I have already seen these shoes before and they are supposed to be completely bright white.
I’m glad I didn’t make an expensive purchase to try these guys out but I don’t think I’ll be making another purchase through them until they make it available for you to know where your seller is located.
__off__white__ - Fake/defective shoes
I ordered a pair of yeezy powerphases (grey) and everything went completely smooth until I got the shoes. When I opened the box I noticed the box had defects but i didn’t think it was a problem because after all it is just the box. When I saw the shoes they looked ok until I tried them on. After taking a closer look at the shoes I noticed that the shoes were not the same. The left shoe and the right shoe were not the same color. The toe box was made out of a different material from the other. I was extremely frustrated and messaged them. I got 1 response and after that nothing happened. I continued to send them messages to see how I can get a refund but again, no response. I waited about 10 days for a response on what to do and still. nothing. The customer service of goat is completely awful. The shoe checking is worse. And the overall experience with goat was atrocious. I will never buy from goat. Anyone who wants to buy shoes just use stock x. Goat is terrible.
Sacsta - Things could be better
There’s other apps I have for buying sneakers, especially rare ones. And GOAT was fine but upon placing my order and getting my shoes, I received my all white shoes with black smudges which was an inconvenience cause I had to clean them when they were marked as “new shoes” not used. I wore the shoes twice, to work, and when I went to wear them again I noticed the soles of the shoes were falling apart. I reached out and GOAT said I have to go to Nike for this issue, but they check the shoes to make sure they're in good condition and I still didn’t receive them in a condition that I thought I would. I would think twice before using this app. You might not get what you pay for since the verification doesn’t seem reliable.
illuminism - Goat is horrible (Don’t listen to other reviews)
I decided even with the reviews that Goat has received in the past to purchase a pair a sneakers from them, and they proved every review right.
They are horrible from the customer service to the advertisement. It’s all false. I opted for the pre authenticated pair of shoes which was another 20-30 dollars and faster shipping and still winded up getting the sneakers in 2 in a half weeks. Then once speaking to the representative I was reassured that I would receive a credit for the amount that was spent but have not received that till this day. This company is horrible and I need for whoever is reading this to understand how upset not only I am (your customer) but all the others that have left a comment that has either been ignored or unseen. I will be posting this to every forum that has to do with Goat so any one moving forward can see yet another customer who is un-happy with the performance and customer service that you (Goat) has to offer.
SonicYeti - Warning
So I just bought some blue suede retro 5’s for $200, $10 shipping “in the box new” according to Goat’s filter. Shipping was no more than 2-3 days tops which was nice. Upon recieving my shoes, the box was clearly either mishandled in tranzit or it was simply used before. The shoes are in good condition in my standards, but I know others want the box and shoes in 100% untouched condition and let me tell you, these shoes have been opened no doubt and keep in mind it had the “goat’s approval” or whatever it’s called. So just for anyone thinking they’re getting fresh shoes never touched at all in the box new, watch out. Regardless I’m satisfied with the shoes, in good condition and I’m not a collector so I just want them in good condition not necessarily 100% new, but that’s just me.
Double xtreme - Good for buying, not for selling
I have used Goat to purchase multiple shoes and have had no problems with that. However, I bought a pair of Cactus Jack Jordan 1s on the release recently and decided to resell them on Goat. I posted them and they sold right away. The very next day I printed off the shipping label like I was told and put it on the box I was shipping the shoes in. I took it up to UPS and had no issues. It was Memorial Day weekend so even though the package was supposed to be 3 day shipping, it was going to be probably 5. After 3 days however I got on the app and saw that I had 10 points taken off of my seller rating because I had a order cancelation. So I didn’t have the shoes, or the money I was getting for them. I messaged customer service and I am currently waiting for a response but I am very unhappy. I chose Goat for selling my shoes because of their low fees and easy to use app, but if stuff like this happens, I may have to find a new app or website to sell my shoes on.
angrysneakerhead312 - Don’t waste your money
Negative stars!!! I’ve made several purchases and never had a problem. Now on my most recent purchase a supposedly “new” pair of 300 dollar boots I realize I ordered the wrong size and ask if I can cancel my order. They said no which is no problem, they said to return the order when I receive them. So 5 mins after receiving my package I send them back WITHOUT EVEN OPENING the box that was said to be verified as new expecting to be able to just order a new pair once they see I returned them the package the same way they sent it. But NO! They send me a email saying the boots are used!! So why would you all lie and send me used boots in the first place claiming they was new!!?!? I’m not one to brag or boast about money but I spend upwards to $1000 a month on shoes from them and this will be the last time I ever deal with this SCAM of a company again!! Taking my business to stockx it may cost a little more but at least they don’t lie and scam their customers.
Yerp88 - Eventually this won’t last
I think it would be better if they just had more sneakers in storage because at this point you’re better off using Grailed or eBay or something because all Goat really is are middle man handling transactions between you and a random seller..I’ve had more success dealing directly with sellers. I also like to point out the instant shipping is a rip..it’s bad enough that the resell culture are vultures but to have a middle man in place to high Jack the price for instant shipping for a sneaker that’s been sitting in storage is ridiculous, it should be set at the price the seller has it listed for or you should be charging the seller the storage fee like any typical storage facility would..something like a monthly fee to hold the sneaker and the option to get it back from storage if it doesn’t sell. I have a lot more better ideas but eventually businesses like this will crumble for not innovating and people like me will take up your space no pun.
$PEKZ - Fees?
Goat is very scandalous with the fees. All fees should be stated upfront to any seller of Goat. Otherwise it kinda looks like Goat is trying to finesse commission from the actual sellers come up. Goat is just the platform, don’t play the sellers. There is too much competition for that. My first transaction I lowballed my price already calculating out a percentage that Goat would’ve gotten but it seems that Goat not only wasted a lot of time in the process of me earning my credits but also hit me with 2-3 hidden fees that I wasn’t even notified about. The only thing Goat really did display my price just like any other online app. If Goat is going to do that I will just take my business elsewhere. Sellers can’t even really sale because the overall Goat Fees is 22% which is a bit of a steal. Goat just needs to be on it with stuff like that and not be so distracted by all the hype they are displaying.
I love this app!!!!!!!!!!! - Customer service is TERRIBLE
Goat at this point is a major player in the sneaker resale market. By this point, you would think customer service would be something they ironed out a while ago. It’s unfortunate that their customer service is the worst I’ve ever experienced in my life. I’ve ordered around 20 sneakers from them and around 5 had serious issues. Most recently I ordered a pair of Court Purple Jordan 1s and after waiting 3 weeks for my order, incorrectly received a pair of UNC to CHI Women’s Jordan 1s. You would think they would rush to get me a refund or replacement. Nope. After sending pictures, and being told I would receive a response in 48 hours, it’s been absolute silence for 3 weeks. 3 WEEKS!! Haven’t received any replies to my numerous messages. Already 6 weeks since I placed my order. Never had an issue with Stock X and will only be buying from them for now on. GOAT really needs to speed up processing times and get their customer service fixed ASAP.
Yfgkfvjxg - Amazing
So I ordered a pair of sneakers the price was very good and I was very happy. The next day I went back to the goat app to check my purchase then I saw that there had been 3 other purchases made at 2 in the morning. Each purchase for about $115 so i freaked because I got charged and then I read in the app that there is a cancel button available to cancel orders made in the past 24 hours. It had been much longer then that. The app said that I could only be refunded in goat credit wich I was not happy about because that’s 350 dollars I did not plan on spending for shoes. So I contacted goat through the help section of there app and they canceled all the orders that I did not make and fully refunded me. This was a miracle.
Saulieh - Support is Useless for Sellers!!!
I have always found GOAT support to be spotty but it was ok as a buyer. However, as a seller it is a completely different story. I sold a pair of shoes on GOAT (size 41 Eu) and used THEIR conversion table to sell as a size 8 US. I soon get an email saying that during authentication my shoes were rejected for being the wrong size. I opened a ticket to see what the story is, and they tell me that the type of shoe I sold “has a deviation from normal conversion”. NOWHERE on the app did it say this. In fact, I checked the GOAT official conversion FOR THIS SHOE and nowhere did it say anything about a deviation. I begrudgingly accepted it and moved on. THEN they decided to make me PAY to get the shoes back when it was their independent decision, that I had no possible way of knowing about that led to my shoes getting rejected. The lady I spoke to was not at all prompt and frankly didn’t seem to know about my case or care in the slightest. I ended up just quitting from the sheer FRUSTRATION their “support” gave me.
Kabuki2307 - SOLID
The few I have gotten, even one by surprise months later, I think 6, had made forget. And I was STOKED when I saw the email confirmation. Everything I was promised/guaranteed, authenticity and clean NEW quality with box. Even the one I got used for a discount, it was everything as shown, just like in the vivid zoomed pics. No trick photography only showing the good angles and hiding imperfections in the shadows... “SOLID”, trustworthy, NO shade or “running smaller CHINESE KNOCK OFFS like I’ve gotten before on EBay...
And EASY, SO SIMPLE to use...
“IF” I could suggest, it would “complete over the to perfect”, “IF” one could message/contact a USED seller for a question: like how long u had em, how many times did u were em, what ya do in em, skate, casual, indoors or outdoors. TY ONE LOVE
OPlatypus - Joke
This company is a complete joke and shouldn’t be trusted. I bought a pair of sneakers that my son has been wanting for his birthday. Without getting into detail, let’s just say my son has had some challenges of late and getting these shoes represented more than just shoes. We ordered them together and he was ecstatic when we received our confirmation of purchase. They were even scheduled to arrive on his big day.
Well over 24 hours later, I received a form email stating that the order had been cancelled by the seller and we would not be receiving the shoes. We were told a warning letter was going to the seller but regardless, our order was closed and we should feel free to find another pair. Absolutely unacceptable and ridiculous business practices. Our order was confirmed via email, my credit card charged and in the end, I was left explaining to my son why he wasn’t receiving his gift after all.
Never using this site again.
Damog11111 - Happy
I’m usually a very loyal person. So loyal that I tried to come back to STOCKX even after my account was hacked. I tried to order something this week but when I tried to place the order, it said something about my account is not allowing orders to be placed as well as bids. Not sure what happened but I’m glad it happened!
My son really wanted these sneakers so i decided to give GOAT a try and I’m happy that I did!! At first, I really didn’t want to just because the price was a little excessive for the Travis Scott 270s on GOAT ($30 difference) and to my surprise the total cost after shipping and taxes, it was still some how cheaper than STOCKX!
Thank you, y’all! And please DO NOT EVER mess with your app by adding stupid fees...
Anthracite03 - Takes forever...
Goat has to be by far the slowest consignment store I have dealt in a longtime. I first placed an order with them on a Sunday knowing that it would give me at the very least 5 business days for the other party to get the package ready to send for verification. I received emails and watched the process on the app for the next few days as they were showing my package “being ready for Goat to receive package after the seller confirmed”. Well...that was total b.s. I waited a whole week for them to say that the order was canceled while they held my money. I then had to wait 4 days to be issued a refund. Mind you the purchase price was well over $850. I feel like they are not in great contact with the sellers either. They also take a pretty longtime to answer back to emails. I would rather go to another site that I know can deal with the sellers a lot fast by making sure the product is still available and that the seller ships ASAP.
Steve Gama - Support for returning shoes is terrible
I was really excited because I ordered some Pg2 Palmdale’s to play volleyball, but I ordered them for size 9.5 and they did not fit. The shoes were in good condition and came according to time so I was hoping the return would be just as smooth. I soon found out that was not the case. I requested a return immediately after finding out the shoes were not a good fit and was told by goat that they would send me a return label. They did not send me one for a week and I had submit a contract form explaining the issues and then they finally sent it. I was extremely confused on what to do and found out that I had to return my shoes to NEW JERSEY WHEN I LIVE IN CHICAGO. I emailed Trixie(my support) multiple times and she has not responded and it has been two weeks. I also submitted another contact form for goat explaining the situation and they haven’t responded for 4 days. I am extremely disappointed and upset. I was hoping for more.
Jco1101 - Needs improvement
It’s a great platform for selling sneakers and simple to use but the process to actually get pay is too long and so many steps and on top of that the amount of money they said you make is different because you have to pay another percentage to cash out you money they should charge everything in 1 simply and better way and deposit directly to you Paypal or Bank account I hope that they can improve the platform and the process so you can get more helpful data and better experience overall I like the goat app but they really needs a lot of work I hope someone in the company reads this review and they start doing something thanks.
glucero3245 - Terrible customer service
I had purchased some shoes that were listed as new and the only thing that was listed as missing was the lid on the box. And the next available option in my size that had a lid was $30 more. I received the shoes fairly quickly but they were clearly used and dirty. They had scuff marks and were covered in human hair as if someone had cut off their hair and shipped it in the box. At GOAT, they supposedly “inspect” the shoes to make sure that they are legit and come as they were listed. But these large noticeable defects somehow passed the “inspection”. I tried to get some help with their customer service but that has been a waste of time and pointless. At the time I am writing this it has been two weeks since I last heard from their so called support team and have not been contacted about the situation but only told that it has been escalated. An overall terrible experience with no hope of being resolved.
Yunggggj - Goat is the Goat Of Selling
Didn’t ever sell threw goat until I got the CDG/ Supreme Af1 And sold them for $280. I walked away with 240 after fees but the Goat service is very convenient for me, cause when my shoe sells all I do is print a pre-paid label and drop the shoes off at a UPS and Done! As easy as that, so recently I sold my Off-White Volts and just dropped them off and after that all I do is just wait for my shoes to arrive then get authorization as real and done! I get my money right after that. The only downfall that I don’t like about Goat is that the paypal fees and goat fees are high and the higher the shoe sells the higher the fee is... But other than that I love Goats service and I wouldn’t go to any other shoe selling service other than Goat!
Razrof1 - Worth leaving a review.
This is the first review I leave for any app and there’s many reasons why. I want everyone to know that goat is the best app or any way of purchasing sneakers for the fact that they’re shipping is real fast shoes are authentic and the price is fair. I used to use StockX but honestly they take about a month to ship and at times I would have to email them about the shoes and how they’re doing and they would tell me the shoes dint pass and have purchased new ones for me instead of getting me my money back. Goat in the other hand is step by step as soon as you pull the triggers on the shoes you like. I will continue recommending goat to anyone best app out there for sneaker heads.
datruther10 - TAKE MONEY ELSE WHERE & WASTE OF TIME
Before i used GOAT, i read some reviews and decided to give the benefit of the doubt, I was wrong. I recently tried to sell some Air Bred 2019’s using GOAT. I shipped out my shoes and were delivered to the facility by Wednesday. I was waiting for my shoes to be authenticated and that alone took a week. I emailed GOAT TWICE to let them know that I was still waiting on my credits since they say it takes up to 1-2 business days to verify the shoes. I received no actual response but was told to wait and if it took more than 3-4 business days, that I should email them again. I did. I never heard back. I was counting on this money to pay bills because COVID-19. After reaching GOAT one last time, I didn’t hear anything back once again until this morning when I received an email saying I needed to pay to get my shoes back because they had canceled my sale..... WASTE OF TIME, take your shoes and money to another sneaker app 🤷🏽♀️
ninan A - DONT USE THIS WEBSITE
I ordered shoes and i wasnt sure its a right size i got the shoes on Wednesday and i emailed customer service regarding the size if its gonna be small or big also i mentioned this shoe is a gift and i wont know the size Will fit or not untill Saturday, and then they informed me about the 3 days return and if i can email them asap which i never heard about 3 days return. I emailed them right away on saturday on top of that since the shoes didnt fit i had to order another pair, night and I keep emailing them since so i can return the shoes and get credit since i spent over 300 and they said they wont be able to help me, i emailed them back but no one answers, they ignoring the emails now i have a shoes worth 350 and the size is wrong and no answer, they keep delaying the answers and ignoring so i wont be able to send the shoes back and get my money back or goat credit. I would never ever buy any kind of shoes from this website
Heidi Pot - Customer service
The customer service here is a joke. They have no contact information but submitting a request. I submitted a request on Valentine’s Day since my boyfriend gave me money for some shoes he knew I was wanting. I went on the app to purchase and I had my account over a year. My first purchase there was issues with it. Then I try to purchase that day and couldn’t ... tried PayPal, and two of my different cards none worked. I submitted a request got no reply. I then made a different account trying to purchase and still couldn’t. Called bank and they said goat was declining my order. So new account I submitted a request on the 16th and still the 23 of Feb and still no one has contacted me about it. So price of shoes went up didn’t get them. So agitating they claim 24/7 customer service with a 48hour turn around during business hours
Bestestester - Stressful
The amount of stress this app causes, as a seller, is not worth it. Anytime I sell something worth more than $500 I always have some type of issue. Whether it’s with packages being “lost” after being delivered to GOAT by ups or it’s because of water damage to the box/the box was destroyed. The list surprisingly doesn’t end. It has come down to the point where I have to film myself placing the shoes in the box, taping the box shut and then leaving it at the ups store. I would highly recommend any local consignment store if you are trying to sell a shoe with any type of hype around it. GOAT workers have some sticky fingers. I’m sure it’s one of the worlds toughest jobs to do and it probably takes having a masters degree in philosophy to inspect a single pair of shoes but don’t you think $100 plus fees is enough to get the job done? You guys are being paid to be middlemen, at least add some type of insurance for shipping.
kusrey - UNRESPONSIVE Support Department
Be VERY CAUTIOUS about doing business with this company. My 15 year old son attempted to purchase a pair of Yeezy’s on the app. They charged his card for $285 and then requested a screen shot of the card to authenticate. When they didn’t receive an acceptable picture, they sent an email telling him his order had been cancelled. Weird that they would authenticate AFTER taking his money, but okay, cancel and refund the money. It’s been 3 weeks and they still have not processed the refund and the only communication we’ve received from our weekly follow up emails is “you should receive an update within 48 hours”. How is a business allowed to operate without any way to contact the business by phone?? I’ve seen several other similar complaints in the last couple weeks, this could be a sign that their business is in trouble. Think twice before sending them your high end shoes or your money!
natezubulake - Horrible.
I ordered a pair of Yeezys beluga 2.0. When they got here I immediately looked up legit check guides and watched a bunch of videos. The boost on the sole was off and had discrepancies, the heel tab was weirdly placed, and the back of the was pretty much straight up when it is supposed to have a curve and the top is supposed to go out. On top of that the tag on the inside was totally different from every guide and every legit pair I looked over. It’s been a week and customer service has STILL NOT responded to me and i returned my shoes to them and they have them but it still says return pending with no word from that yet. Plus as of right now I bought my shoes for $390 and they would only credit me 360$ with the return after all the stuff that I had to go through and waiting, I did ask for a full refund for. Is horrible service. Overall, Horrible app and horrible and slow customer service. Will never buy from again.
Please get this to work - VERY DISSATISFIED CUSTOMER
I of note have no issues with the shoe selection, or interface of the app itself. I unfortunately had a completely ridiculous experience with customer service.
I ordered a pair of shoes to have sent to my place of residence. Following the confirmation of the order, I noticed that the wrong address was listed. I immediately emailed Customer Service and requested that my address be changed from the Georgia address as listed to my current address in Ohio. I received an email acknowledging my request and they in turn quested the reason for my change of address.
I explained in my reply that I no longer live in Georgia and I currently live in Ohio, and that was the reason for the change request. The next day received an email saying that my request had been completed and the order was set to be shipped to Georgia, CONTRARY to what I requested! I immediately replied saying that there must be a mistake, and I need my shoes sent to OHIO. I reconciled the desired shipment destination once more.
Since then, I have had no correspondence from GOAT support, save for a notification that my shoes were being sent to Atlanta from both GOAT, and UPS. I unfortunately had to contact UPS myself to reroute my order costing me nearly $20 out of my own pocket. I could not be more dissatisfied and I have no intention of using this app again.
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G.O.A.T. - Buy and Sell Authentic Sneakers & Apparel
@NickCho @eBay Buy from Goat!