Revolut: Send, spend and save App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Idea is great.. But the app is riddled with issues. This far, the card has worked for me to make payments abroad and transfer cash at decent exchange rates without getting charged for additional fees like my bank will. However this morning I attempted to make a transaction online, which was initially declined by Revolut, thinking it was fraudulent. This I have no problems with, and rather see it this way than getting fraudulent charges. But when I acknowledge an email that it was me attempting to make this transaction, the card stays blocked, but it doesn’t tell me that. Next I have to “unfreeze” the card to allow the second attempt I made to complete, and this never happens. No matter how many times I try to “unfreeze” the card. Then I spoke with an agent, after first having to deal with an annoying chat-bot, who was very helpful but was not able to resolve my dilemma. There was also another issue with getting back in the chat with that agent after she asked me to logout of the app to see it this would resolve the issue, but this post would be twice as long to explain that too.

FRUSTRATING !!. I have been trying for over two months to sign up or log into this app without luck. Having never used it before, when I sign up supposedly another user has similar details as me so I’m meant to “sign in”. Obviously I don’t have a passcode so when I select “forgot my passcode”, it supposedly send me a new pin but never does. If you select “no access to device” instead or “SMS” for new pin, it tells you to signup. Comical if it wasn’t so frustrating. I’ve been in contact with customer service since Aug2 (had to get email from another user bc it’s not on site or app” unless you are sign in. All the suggestions including getting a new device have failed if their step by step instructions exist in the first place!! Apple should drop this app or at least require a minimum of customer service. Why do I keep trying?! Friends in Fx world compliment the app. Maybe the content engineers should spend some time on the login security interface or do a better job teaching customer support!

Hugely difficult to get access to money. Opening an account is easy and flashy. Haviing money transferred into the account is a snap. BUT try and take your money out and it’s a whole other ballgame. I tried to transfer funds to my bank account and kept getting an error message. I succeeded to transfer 5K one day and nothing the next. After a week on chat (they have no live support) I was told that it “might be a technical problem”, that it was due to a limit but they couldn’t tell me the limit — but only that it was in place every 24 hours and finally that I can transfer 6500 but I have to wait till the last transfer went through (which takes 5 days). I asked to close my account but was told I have to have a 0 balance to do so. And their own help information says that there is no transfer limit. It feels almost like criminal behavior as they are holding my money and not allowing me access to it in a timely manner. Apple should not facilitate this behavior where they withhold funds from unsuspecting customers. I would highly recommend not putting your money into this “bank”.

Students Beware - Federal Title IV Refund Held, No LIVE Customer Service. I’ve been waiting on my student refund and they’ve held it to the point my cell phone/internet service is off and I need the funds to turn it back on. They asked for sender’s website and I sent verification and screenshots in-app and no response several hours later and now it’s after business hours. “Title IV funds are federal student aid funds, which are from federal student aid programs administered by the U.S. Department of Education.” No one responded to my support email or feedback email either. When I called the toll free number, it’s automated, and when I pressed 0 to try for an operator, it hung up on me. There’s no human. No way you can hold people’s money without timely support during business hours. They don’t even respect government issues funds. I do not recommend. I completely regret trusting them. I did not read these reviews until today. The business app is just as bad. I reported issues with screenshots upon establishing my account and no response. They don’t care.

Cool story bro. Very happy with the app and my account thus far. Regarding the app, Ive been utilizing the budgeting feature and have some notes: If I change my budget for one month the app automatically changes my budget for the previous months as well. Fortunately, I’m able to personally keep track of when I do and do not stay under budget, but it would be nice if the budgeting feature took this into consideration. Also regarding budgeting and accepting payments from friends: it would be nice if you could assign the payments from friends to say, a restaurant charge. I’ve begun avoiding paying the bill with friends because it messes up my restaurant budget in the app. It would be cool if I could pay for a table of four, have my three friends pay me, then assign those payments to that restaurant charge. The app has all sorts of bells and whistles I don’t bother using. As the savings feature isn’t interest-bearing I don’t bother using it. I also don’t use the cryptocurrency feature since it seems pretty pointless when you can use other crypto-dedicated apps. I also don’t understand the donation feature—I just donate to organizations directly. I really think they should just focus on making the existing tools work extremely well with what makes Revolut unique and interesting, rather than bloat the app and the service in an attempt at appealing to everyone and no one.

I got scammed and they wouldn’t give me my money back!. This is my last resort. I was scammed into putting my money into Revolut then someone hacked into my account and authorized payments to a cryptocurrency site and Revolut did nothing. I told them the transactions were not made by me and that I never received an approval notification because the account was hacked into, and when I tried to dispute the charges all they said was “you approved them so there’s nothing we can do”! But the whole point was that I DIDNT approve the charges, it was a hacker!!!! Now I am left with absolutely no money to pay for my life, not sure what to do because Revolut was able to get a hacker in and approve the payments, and miss the entire point of my dispute!! Please Revolut, at this point I just need my money back! I need someone to speak to because the robots don’t seem to understand, and while it usually takes a few days to weeks to look into these things they rejected my request after a few hours! Please help me, I need it.

Bad service. Post Revolut response: The customer service is indeed bad as the response is completely irrelevant to my problem! I had a card type that was suitable to my location, but when I was forced to change it, they put the default on a different card type which is useless in Europe and they refuse to replace it and tell me I need to pay for the replacement! Part of good customer service is to offer solutions rather than refusing to solve the problems that were created by your own procedure! I like their concept, but the first and only time after a few years that I needed support I was not helped. So, I think they’re good until you need them. I received a notification on my app that I needed to change my card and their default was a different card type than mine so they sent me the wrong card and I ended up being forced to accept a card type that is not in use where I live and now I’m forced to pay for the replacement to get what I actually had before.

Hated it their is much better. Useless & misinformed customer service. When I was done & wanted to close the account they ignored me after contacting customer service. Wasn’t a fan of the app either looks like an amateur built the UI. Can’t tell you the issues I have a complaint to Financial ombudsman is on its way. I also can’t stand these woke companies that seem to want to promote their own ideas on everyone. Online banks (apps) are gender & colour blind money is money & that’s what they should be focussed on not promoting ideas that don’t need to be defended when it comes to what they do. Wokeness gone mad … I’ve closed my account. *Update * now they are asking me to contact them with a detailed explanation ( with a standard response obviously not reading mine)of the issues so that they can be resolved ..too late guys too late I’ve closed the account. Moved on & am happy banking elsewhere perhaps you should deal with complaints while people have their accounts not after they have left ! Because of that I’ve downgraded my review from 2 stars to just 1.

Account suddenly shut down, stay away. This is an app run by AI and hence offers zero support should you need it. Do not use if you travel a lot, you risk no access to your money. The short of it - my account was shut down for security reasons with no notification. Someone tried to send money and it was denied. A few days later I tried to use it and received a message to contact customer service. Got a message that they will respond next day!!! 2 hours later another automated message came that the account is closed. No live person, no reasoning. So it seems the account was already blocked days or weeks before that but there was zero communication. Imagine leaving for abroad relying on that money. The whole reason I needed it was because I’m a dual citizen and travel a lot. Even after my account was closed I kept getting marketing emails. The low or no fees can only be achieved by no customer service and relying on a poorly developed AI algorithm. You get what you pay for with this app. UPDATE: Several months after my account was shut down and I was told to move all my money out, someone who didn’t know actually managed to send me money. How is that possible with an account which was shut down months ago? This app is so mismanaged. I hope I can take this latest transfer out and never have to deal Revolut again.

THE WAR ON CUSTOMER - REVOLUT. I use to really love your company, my Metal Plan & evennorfeted 2 cards. However, in the last few months, the service went from great to terrible & you even have representatives messing with my account & fraudulrntly blocking my purchases, so you could hold onto my money. I even have screen shots i sent you guys that prove the agent was manually locking my card so my pin would work one second & the be lovked the next. I even checked my balance in the atm machine & it worked fine, went back to tmobile next door & it locked me out of spending my own $1,000! It didn’t work again until I changed the amount from $1K to $1,025 & for them to put thecrest on my other card. Talk about illegal & subversive. What kind of fiduciary are you guys at REVOLUT? Have you foxed those issues? Were you shoring up capital due to an impending buyout or even a bankruptcy? Are you actually ready for us to trust you with our $ again? After all, its our $. You are not a credit card company. 🤓

A godsend during my recent travel. Revolut was extremely helpful during my trip abroad. I travelled from the US to France and transferring money from my US bank account to Revolut then exchanging it to Euros was a breeze on the app. I like that I can go to the ATMs Revolut lists as being compatible with their cards and withdraw cash without ATM fees and pay Revolut less than $4 in service fees. It was, however, frustrating that I had to wait 24 hours to withdraw more money if I had already taken out more than $200. I recommend this for US-based travelers who only want cash when needed vs withdrawing a lot of foreign currency up-front just to not use all of it. I can’t speak for their actual banking nor their customer service, but as a casual user of the product, I would recommend.

MISLEADING PERKS FOR PREMIUM ACCOUNT. I am writing this review to express my profound disappointment with Revolut's travel insurance service. Initially attracted by the promise of amazing perks for trip cancellation coverage, my experience with the claims process has been far from satisfactory. I filed a claim last May, and despite assurances that all required documents were received and the claim was filed, I have yet to receive any updates or a claim number. The communication channels provided for additional information, including email and phone, have proven to be unresponsive. This lack of communication has left me in the dark about the status of my claim, causing considerable frustration and inconvenience. Adding to the frustration is the ineffective assistance from Revolut's support team. Despite numerous attempts through calls and emails, I have not received any resolution or meaningful information about the progress of my claim. The disparity between the advertised benefits of their travel insurance and the actual customer service experience has left me deeply dissatisfied. I hope this review serves as constructive feedback for Revolut to reevaluate and enhance its customer service and claims handling processes. Based on my regrettable experience, I would caution potential customers to approach Revolut's travel insurance service with skepticism and consider alternatives with more reliable support.

Do not use Revolut.. I have stoped using Revolut. The main reason is their chargeback system. it is based od AI robot, and filling with online form. Your options to explain situations when you are complaining about transaction are limited and predefined by Revolut (so they know in advance all possible reasons why something happened). This leaves you to only select what they think is correct. Selecting something different will lead you to loosing your chargeback dispute. Late presented transaction by Merchants even beyond allowd days by Visa will be charged to your account. I have received such transactio. 12 days after a purchase date. Merchant was on my vacation trip, 1000 km from my place. On trip I paid merchant in cash (becouse transaction was not authorized), and If I want my goods i have to pay merchant on the spot with cash. 12 days later Revolut charged me as delayed transaction. This is my second bad exporience with Revolut, and what I hate avoit Revolut service is lack of human contact via email or phone number. There is no such support, only via Revolut App and there will be after you pass AU Robot, a person who will just blindly repeat everything what AI did before. Pointless. Think twice before you start to use Revolut service.

One of the absolute worst apps I ever used. I signed up for revolut more than half a year ago. I was trying to play with it and was trying to transfer $20 but it was telling me that a $20 was exceeding my limit. I reached out to customer service and of course they never bothered to respond. I think only about a month ago they were like ‘oopsies there was an error now you can use your account’. I attempted it recently and it kept failing my transfer saying that the address didn’t match my bank address. I went to my profile and changed my address and also tried to find if there was a way to update my address for the connected account specifically. That app is definitely not intuitive at all to navigate. After a while I gave up and just used apple pay. I reached out to their customer service through the chat again today. I was waiting in line for 3 hrs, and then even though I requested help for that particular error message, I was told to clarify, which meant I had to go back to my transfer history, which I did, and then lost my connection with that agent. Tried to reconnect several times, and their chat just does not even work anymore . It’s a blank page. I’m just tired at this point. Too many errors for something that should be very simple and seamless. Creating a literal bank account took less effort than whatever this is.

Outstanding. I recently was upset that they used prepaid cards and I almost didn’t use this service.. man would I have missed out on the best finance app in the entire App Store.. this product is unrivaled..I understand now why they do the things they do and why.. transferring money to yourself and others could not be done better.. I’ve Used every product from capital one to chime.. nothing comes close.. if I could I would do free advertising for them just because of how much convenience Revolut has brought to my life..I can’t give enough stars..I’m shocked that they are ranked 96 of the financial apps.. if people words just try it they would see that it is far And away the best…I’m not even getting to the fact that you can create multi use cards and single use cards for security.. and the information on each transaction is unparalleled.. please give it a try.. it is by far the best financial decision you will ever make…

Potential that is not fully realised. This review is given over a series of unfortunate events in this year. Revolut has potential as being a great solution to cross border payments without the hassle from traditional banks and you are in control. With that being said, being solely an online platform it has had many problems since it’s launch in the US financial space in prior to 2020. Firstly it took longer than initially stated to launch there and when it did, I am regretting being an early adopter. I have encountered numerous challenges from incorrect information being stored to being locked out of the system at various times. I understand the financial regulations that govern banks especially in the US market but there has to be a systematic change on Revolut’s end to provide excellent service products on a seemingly flawless system because customers will not be enticed to move to this system in the US. My experience of having some friends use it in Europe is what made me want to try it with its introduction into the US market but Revolut needs to fix its back end issues for this to be a truly excellence experience.

Misleading. When someone told me about what this app is capable of doing I was excited to give it a try. And I told my friends about it also. And when I received my revolut card in the mail. I tried to use the many cool features that other apps don’t have. Nothing the app said would work doesn’t work. My guess is that the company created this glitchy app and launched too early without testing it out. But was able to get the app going thru clever marketing. That’s my guess. Cuz nothing works on it. U can’t buy crypto. Can’t send crypto or receive. Can’t do the instant transfer from debit card to debit card. I told my friends how this app is going to take over other similar apps but it just made me look stupid. Don’t like to app shame. Maybe in the future the app will start working. I gave it 2 stars for the good marketing and good concept. I would have given it 5 stars if worked. Long review. I need to get a life.

Worst Ever Card - Beware, here’s some truths!!!. I have a Revolute Card and have been using the service for almost a couple of years but after over 12 months of continuously having my account locked with restrictions and inabilities to transfer funds then to verify my identity and provide all my personally banking data, I’ve finally told them to go and take a running leap…. While it’s worked from time to time and proved convenient, overall this card has been nothing but an absolute headache since day one and a constant battle to maintain and keep active due to their over the top security protocols and staff that seem to all display lack of empathy and common sense to the users needs and loyalty. The over reach for personal data is unbelievable and I would warn anyone considering Revolute to be prepared to lay out all your personal affairs to them in order to satisfy their databases. This was a mistake and I’m happily canceling this card if tyranny !! Good Riddance!

The single best online bank. Period. Where do I even begin? There’s so many positives with Revolut. Low transfer fees, low to no ATM withdrawal fees worldwide, easily integrates with my Stripe, sending and receiving money is a breeze. But security and support have to be their two best features. Revolut automatically detects and blocks any transactions they didn’t think I made. This has saved me so many headaches on multiple occasions. Whenever I have ANY issues their live chat agent is a click away and they respond instantly and intuitively. And their chargeback policy is amazing. I don’t have to wait 90 days on the merchant. Revolut gives me instant credit. Can’t rave enough about Revolut. What a fantastic product. Oh… and it’s free???!!! Insane.

I wish I never heard of Revolut. This has to be the most frustrating application I’ve ever dealt with. I downloaded Revolut months ago and have only been able to add money about 5 times, although I have tried 47 times. More times than not the transaction gets declined. I was told to contact my bank, to which I did, just to be told that it’s on Revolut’s side. This persisted for a few weeks, until finally the allowed me to send money. Now that I miraculously was able to add money once, it was right back to not allowing me. Like I said, I have tried almost 50 times to add money, but simply cannot. The amount of hours I have spent with their customer support agents is ridiculous. I was planning to add a few thousand dollars into the account but after these past few months, I’ve successfully added about $200. Such a good concept for a company, but unfortunately it just doesn’t work. Maybe in a few years time Revolut will be a legitimate company and will take their customers more seriously.

Complete disregard for customers, useless support. The account was blocked, allegedly for verification. They didn't provide any explanation. 24 days have passed since the blocking, and so far there has been no explanation from the bank. The support service does not comment on anything and does not answer any questions. The terms of the check are increased every time without explaining it. The incoming transfer was canceled, not credited to my account and not returned to the sender. 22 days have passed since the transfer and the sender still has not received it. The bank refuses to provide any documents confirming the return of the transfer and simply ignores any requests and requirements. Bank employees constantly lie in the chat of the bank application (there are all screenshots), do not give any comments about the progress of the check, the reasons for the check and the timing of the check. The worst bank in the world. To date, 24 days have passed, so far all accounts have been blocked and I cannot use my accounts. Support ignores

Nightmare hot garbage of an app and company. I’m now we’ll into my 3rd week of trying to cancel my 1+ year old heavily used metal account. Revolut decided I needed to be ‘reviewed’ which they said was random, and after supplying them all the detail they requested up to and almost including what seems like the blood samples of my firstborn, they said it wasn’t enough and asked for more. At this point I’d already given enough detail to their India-based team for them to steal my identity 20x over (tax returns! Bank account details! Details on EVERY SINGLE TRANSACTION!! And on and on!) and it still wasn’t enough. So I requested they just leave me alone and let me shut down this nightmare of an account I had used for one year and about 30k in transactions. And surprise surprise, they can’t accommodate my request because ‘your account is still under review’.. EFF THESE GUYS. A warning to all— beware this company and this app. If you are considering using it, go to an alternative like Transferwise, whose validation / verification process is there, but far, far less intrusive I to your life and personal data. RUN AWAY..

Don’t bother with the metal card for any of the benefits. I am a US cardholder. I’ve enjoyed using the card for transactions throughout Latin America without any fees. That and to withdraw. However, beyond those two activities the card ends up being useless. When one of my flights was delayed 4 hours, I was unable to use the “lounge access” benefit that supposedly comes with the card. The other perk that initially got me to join was the travel insurance. Well, if you take a look at the policy information, it’s all completely generic. There are no official insurance cards or certificates to be generated for official use, such as for visa applications. Although I have “active” travel insurance with Chubb allegedly, they informed me they are unable to generate or provide policy documents for individual policy holders. I spoke with support in-app as well as their Sure Assist through email. It’s very phony. Considering that I already have accounts in all of the countries I need, I will not be renewing my card for the following year. The highlight of this card was supposed to be the travel ease / international use, and unfortunately they don’t follow through with what they promise.

Idea-10, Usefulness-1. I am in Italy where this product would be a great help and convenience if it were possible to load money into the virtual card. I opened the account on May 2nd and transferred $20 to test how it works and found contactless payments to be superior to our primitive US cards which must be inserted into the payment terminals. Excellent! If there is no physical card, there is no possibility of skimming or reading the card details. Unfortunately, it is now May 16th and I am no longer able to transfer funds into the card and the error message is that I have exceeded the limit of my card account. My debit card has a daily limit of $1500 and I have been able to transfer less than $100 since May 2nd. Customer Service is basically non-existent except for a childish chat bot which suggests I use a different (unavailable) method to top up the card. I am offered the opportunity to upgrade to the premium version of the service but have no assurance it would would work any differently. Revolut may be useful if only inside the United States but in Italy, it is simply frustrating and annoying. Even if I were back home, I would still have only the one method of topping up the card from my debit card account. I don’t actually see the point of a service that is so restrictive it can only be used upt to a limit of $100 and fails forever after. One Star is too many!

Revolut Scam. People beware, Revolut is a front for money control of your own money and any kind of transfers you make.... Initially it may seem like a good platform on the surface but over time it becomes a very frustrating company to deal with, now hundreds of reports are starting to surface of account holders who have had their funds either withheld, hold up or restricted for no feasible reason or of accounts being so limited by their system that they cannot even be used. I’ve experienced the same and Revolut has basically limited my account so much that now it’s completely useless to me.... when I contacted their help people I get incredibly non sensible answers and the issue never gets fixed.... think very carefully before giving these people your personal data and using them as a financial platform, your in a very frustrating time, my advice is stay away and save yourself the headaches many others have gone through and continue to deal with, good luck !!

Don’t use this app they will hold your money Hostage!. I’m in the midst of arbitration with these shady individuals. I ask to speak to manager and I’m denied that for hours. They are holding my money hostage despite me providing the documents they requested, then one of the employees tries to sabotage my verification by changing the documents that I had uploaded to one of the documents I had sent via the chat with him. There is no phone number only chat they have no address, I’ve filed complaints with the OCC and the FCC and the consumer financial protection bureau. This is by far the worst customer service I’ve ever experienced. They are causing unnecessary hardship to me and my 8month old son who I can’t get diapers or food for, I moved all of my funds into this account because I was going to establish it As my main account due to its great features but now me and my son are suffering because these people are unjustly holding my money hostage for absolutely no reason! Don’t get this app im going to take every legal action I can to Be compensated for this stress and suffering they are causing me and my 8month old son who I need to get diapers for within the next hour, who Needs to eat more than once a day. I don’t know how Im going to take care of him if they don’t resolve this problem soon.

Stay away!! The company is great until you have any type of little problem!. I signed up for the metal plan awhile back and went with Revolut since they were suppose to be good for traveling to different countries and the exchange between currency's! I didn’t have any issues until I had a card stolen in Mexico! Not only did they not refund the money they argued with me for many hours a day over the course of two weeks on the chat within the app and gave me the run around! I not only lost the card and money that was taken out of my account and was stuck in a different country without a way to pull money out of my account. They prolonged this process greatly! I do not recommend you use this bank for traveling! Also they wouldn’t give me a refund for the money I paid to be a member since they didn’t provide any of the services the membership was suppose to provide! If you have any little issues like verifying a card they blame it on there security system and give you the run around instead of helping, terrible customer service not only from the general staff but also the managers as well! I’d give them negative stars if I could! Not worth the headache especially when traveling and needing a bank that actually is there for the customer and can offer real solutions to problems that come up unexpectedly!!

Absolutely awful and somehow getting worse. Can’t understand how the rating is above 1 star. Literally the worst app I have ever used from a UX perspective and now just straight up unable to perform the functions of a bank. Having been duped in by misleading offers, I’ll be transferring all my money out today and shutting down my account. Completely outrageous and their help function is 100% useless and basically built to keep people in a useless spiral of time wasting. They Recently started returning my salary without warning and for no reason, while casually letting me know my employer would get it back within 5 days. The only reason I Started using the app was for the savings bonus, which turns out to be complete nonsense (there really is no bonus no matter how much you have in savings / activity on your account). In addition, they just informed me that for some reason last May, they made an insane error which resulted in credits / debits from accounts not going through. Yesterday they just casually emailed me and today I have money missing from my account, without any actual rationale / explanation-as no transactions happened on the dates they advised. Avoid. Avoid. Avoid.

Obnoxious notifications, no IBAN, “coming soon” for over a year. Wise (formerly transfer wise) is much better. Revolut just sent me the last-straw notification that I didn’t need, so turned-off notifications for the whole application. Marketing notifications. Annoying notifications. Several per week. Friday: “Upgrade to premium” & “invite your friends!”, Thursday : “take our survey on how you save”, yesterday: “you can now send money to Mexico for free!” How about you quit bother me and only notify about transactions I make. Also, several features have said “coming soon” for well over a year. Coming soon means next week, imminently, not it’s and idea you had one time. Super obnoxious app. Let people control what types of notifications they get so I can opt out your marketing garbage and still get notified when my card is charged. Summary: get transfer wise. It’s way better.

Fantastic alternative to traditional banking. As an immigrant, it’s great to have a banking solution when you first come to the UK, as traditional banks will have a set of requirements a little more complex. Revolut allows you to have an account you can use for everything in and out of the UK in minutes, including money transfers, FX, contactless payments through physical or digital cards, online purchases, receiving salary, etc. All of this with no fees. Additionally, you can freeze or unfreeze your cards through the app in seconds, making it easy to react in case you lose your physical card, or if the app freezes your card due to suspicious activities. The bad part? No physical cash management. At the date of this review, Revolut remains a 100% online and electronic transaction based bank. This is sad because there are direct competitors to Revolut who DO have some ways of allowing you to deposit cash into your account. If you have some cash you wish to deposit into your account, look elsewhere.

Extremely Disappointed!. So I’ve used Revolut for a few months almost a year now and it has been great. But unfortunately, and just like in life, it takes one wrong doing to really dismissed all the good something or someone has ever done. I’ve recently been charged wrongly with a consume that I did not authorize, causing my acc to fall into the negative balance, obviously I reported the issue and my claimed was rejected. Now I have to get the money I apparently “owe” within 7 days or “else”. I’m extremely disappointed with this and after I get the money I will not be coming back to the app. This fraud error thing is really a deal breaker for me. The lack of human interaction made it 10x worse. I suggest to anyone using the app to always be careful, but for me, this is really it, I’m out! Thanks for the service you’ve provided until now revolut, but this issue is concerning, and the fact that you guys were unable to see the clearly fraud that I have been charged with is very disappointing.

Terrible & infuriating. This has been the worst banking experience I’ve ever had. There are a lot of really great features but lacks basic things like reliable access to your money. They lock my card at random times when getting gas in the state where I live. Super frustrating. They keep asking for verification for legit checks I’ve received and held the funds. Now they’re requiring me to verify my entire earnings this year before they lock my account. I don’t have time to continually justify myself to my bank just to use my money. Now they’re trying to charge me $20 to CLOSE MY ACCOUNT. I highly recommend you stay away. I ignored the bad reviews thinking they were surely one offs, but they are consistent. Customer service is terrible, as many have said it feels like you’re taking to a robot reading from a script when you’re not. No way to talk on the phone. Revolut could be so great but if they’re unable to be a constant hassle then they shouldn’t be in business. Maybe there are regulations or practicalities influencing how they function but it is completely unacceptable and a huge waste of time and energy.

It’s a Clown Show. Anybody who takes their banking seriously do not come here. The things that these people do would never be permitted in any branch location bank. I had an unusual circumstance with a few charges that I needed to dispute. I went out of my way to make sure to ask all the questions I could and get all the information I could before filing the dispute. THEY GAVE ME WRONG ADVICE!! Because of the advice they gave me about which category to file it under, the disputes were not even considered. I got an email stating that if I reached out to Chat Support I could review the evidence that they used to come to this determination.. yeah, that doesn’t happen. These people have no idea what they’re doing. after this, my account became frozen in which they didn’t even tell me I had to discover this, and will not provide me a reason why. don’t put your money here. These people take no responsibility and anything they do. I’ve actually been lied to misinformed and not help at all with any of my issues here. here’s an update these people are full of bull…They don’t wanna speak to me about these issues. They’ve closed my account because of them.

Data stored without your knowledge. I’ve been using this app for a couple of days now, added my first card with no issue. The. Yesterday I added my second card but my bank declined it and Revolut app didn’t add the card to my account. Today they asked me to verify my cards and surprisingly enough they had stored credit card information for the last card that didn’t go through. I verified my first card since it’s the only one I could see and knew it was there. The second card I contacted their support team and asked them what they’ll do with that information and why they want my card details for a card that was declined and wasn’t added to the app and I couldn’t see it from the card section. I asked Christian the support person helping me to delete all my card details since I found it shady and instead of doing that they locked my account alongside my stored credit card details. Word of advise don’t add your cards there. if they were open he would have convinced me as why I should trust them with my data and give me reasons as to why they even store credit card details even though they’re not visible in your account

Complete Nightmare Paired With Non-Existent Customer Service. I downloaded and installed this app because it was recommended to me on the App Store, however during the sign-up process I accidentally mis-keyed one of the digits in my Social Security number. Instead of allowing me to go back to correct the error it just proceeded to the next page and would not allow me to back up and fix the error. I continued with the process hoping I could change it once I got into the finalized account and of course I was not able to do so. And of course like most companies these days there is absentee customer service - no information is listed to reach a support agent by phone or email. So I ended up just closing my account and deleting the app less than five minutes after I installed it. God forbid you make an error during the sign up process, because you won't be able to correct your mistake! You developers need to fix your app and the owners need to hire some support agents so you can reach someone by phone. Again, I would not recommend this app at all.

Glitchy tech, horrible processes and customer service. In the few months that I have tried to use the service there have been many technical problems with the bank from verifying my identity, receiving money to sending money to how their customer service works. Sometimes it says you have to wait for a day for a response and then a person will respond in a minute and other times it says someone will be with you soon only to take a few hours for a response. Also with the technical glitches you always have to go digging for versus them being proactive about. I also have a US account but it gives its outage notifications in British Standard Time and any issues you have to report on, you need to put it in £. Maybe it’s not meant for the US market. If you are using small money values, have very simple needs and never need to contact customer service this might work for you. If you need anything else, this might not be the right platform for you. Had such high hopes based on what I had read from their UK business.

Do NOT trust. This horrible app and business and their lack of ethics on every front has left me stranded in another country with no way to access any funds. It’s a totally nightmare and their customer support is just as bad. I signed up and ordered a card (which is supposed to be free but with shipping it was $23) and added $270 from my bank. They said the card would arrive at my destination, where I was traveling to, by November 8th. 2 days ago (November 6th) I checked the status to see where it was and there was nothing there so I messaged their support - there is no way to call this company. You can only chat with a bot! And they said it looked like the card was going to arrive on November 22nd! Which is after I depart form this location and the address where I had it sent. So today I checked again, and there was no card pending. So I chatted again with a bot and then finally with a person (again, you can’t talk to anyone on the phone) and they said they had cancelled my card order, would not give me a reason why, and still have my $270! So now I am stranded in another country with no card and no way to access my funds of any kind. And they don’t care at all. Do not use this company.

Really bad customer support. The app used to work very well. However, lately it was been impossible to add funds because identity verification doesn’t work. Tried multiple times over a 7 day period. The customer support is NON EXISTENT. They say they have chat support. They don’t. You open a chat window with a live agent, they tell you you wait one minute for him/her. I waited 15 min and nobody showed up. There is no other type of support except help menu in the app. Which is very frustrating. If you can’t log back into the account you have no recourse because the only type of support they offer is through the app. No other support online or email or text or chat is offered from outside the app. So if you have money in your account and for some reason can’t log back in you lost your money. I had to create a new account and even that is not functional because they can’t complete a simple Identity verification purposes. Is Revolut setup to skim peoples money?

“Approaching limit” = useless unless you say how much it is. For context, I think Revolut is one of the better cash management apps. They may not realize it - but that’s their main value proposition for me. Not the currency exchange. Also for context, the Singapore government decided to implement a rule limiting the amount one can spend with a ebank like Revolut to $33k per year. Will not comment on the reason, wisdom or efficacy of this move. It’s as it is. Now comes Revolut completely making a huge mess of a great app simply because they cannot do basic math. The government apparently asks them to calculate this restriction on a rolling basis. Basic math would allow Revolut to figure out how much I’ve spent in the last 365 days, compare with the maximum and decide whether to allow the transaction or not. Now they obviously do this math, else they’d be in violation of the regulation. However, the message we, users get is a vague and highly USELESS “you’re approaching the limit of transactions of this type”. Seriously, Revolut. You want me to believe you can handle my finances but you cannot be bothered to do a simple math to tell me how much more I have to spend? Also, since you’re at it, please be honest and change your advertising for premium metal cards to read “max of 33k in transactions” not “unlimited” as it reads today and which is false and misleading. Thank you

Was good, now not so much.... At first these guys were great. It was very easy to add money to the account, and the potential for using it for international transactions was helpful. Unfortunately things have gone downhill as of late. Nowadays I keep getting topoff issues- this isn't an issue with other apps using the same debit card and wasn't an issue before for Revolut. I want to move on at this point but because I have a small positive balance on the card I can't close the account, and I am unable to withdraw money to zero it out... bonus apy may be a dream if you get direct deposit, but doesn't help if your employer pays via paper checks. If you use only this account and get direct deposit into it this may work for you, but at this point it's not for me. Seriously Revolut, either fix your authentication server or let us withdraw cash! I'll be figuring out a work around then keep focusing on the money services that work better for my needs...

Putting holds on my money with no explanation.. I used to love everything about Revolut. Until recently they held my weekly payment for unemployment to verify its origin. I thought that was weird since it’s issued by the government but I verified it and the rep said I shouldn’t have an issue. One week followed without a hitch but now, they are holding another. This time, it’s been over a week with no explanation on why they are holding it. Every customer service rep uses the same excuse that “a higher team is investigating this, contact us tomorrow”. Investigating WHAT? I’ve already verified it, it’s an unemployment check I NEED TO LIVE ON during these Covid times and you are holding my money with no reason given. And giving me the same excuse over and over that it’s being looked into and the relevant team will contact you. Looking into WHAT?! It’s an unemployment check! If you have important deposits coming in, DON’T USE REVOLUT. They will hold your money with no explanation and no timing given on resolution.

Sounded like a good idea but does not work.. It sounded like a good idea. I am an American living in Sweden as a student. I never leave bad reviews. This is a first for me. I am quite frustrated. Everything seemed great at first. I got my new card fast in the mail. It was beautiful and I was able to top it up. However, I was only able to add money from a credit card. My bank would not let me add money for some reason. This meant I had to pay with my Revolut, then add money with my credit card, then pay off the credit card with my bank. That’s a lot of steps. Then after a couple weeks, even my credit cards would not let me add money to my Revolut card. I spent hours with Revolut, my bank, and my credit cards on the phone and virtual chat. Each of them blames the other for the problem that is related to 3D verification. No one has a solution. Now have a negative balance because the Revolut card is charging me for having the card even though I cannot use it. I will be canceling the account tomorrow. Maybe it works for others, but not for me and I am very unhappy with the service.

Scammers!. I am Egyptian and lived and studied in The Netherlands. Since I am not a Dutch citizen, and before my residence permit expires on June 30th 2022, I contacted Revolut customer service (have a record of the chat as a pdf) and shared my concerns that they only had me scan my residency permit to sign up for an account not with my passport which is a permanent document and insisted to share my passport and National ID to make sure they don’t steal my money one day. What I thought about is happening. Revolut is keep asking me to update my residency although I explained myself that I am not a Dutch citizen and I have the exact same documentation I shared with them which are my expired residency permit (I can’t renew it as I don’t live in The Netherlands anymore) and the exact same valid Egyptian passport and National ID and they didn’t accept them! They have put restrictions on my account so I can’t deposit money, and can’t receive transfers. I was so happy with my experience with Revolut but they ruined it. Now they are asking me to close my account or transfer my funds although I did purchase crypto and was planning to hold it for a few years and not to sell it now and lose 50% of its value. So disappointed in Revolut and their service. Don’t recommend them, they lied, exploited me and now trying to steal my money!

Full-time frustration. I got a revolut account because it was recommended to me. At first I absolutely loved it. It worked smoothly. Until something went wrong. From then on it has been a total failure from their part. Back in 2018 I tried to open a personal account and business account (I work with people mainly in Europe). Initially I was put on a waiting list for both. After around 9 to 10 months, my personal account was opened. Then after a few months I noticed that the business account was finally launched in the US. So I tried to open an account and nothing worked. I kept getting the same message, “something went wrong”. I put it off since I was getting payments through my personal account. Until one of my clients was not able to find me. Since then I have been trying to resolve all the issues and have not solved one. Their customer service is absolute trash. I have spent more than 5 hours for the past 2 days trying to solve simple issues. I have decided to close my accounts. Do yourself a favor, if you have a business, open an account with PayPal!!

Worst interaction I ever had with a company. I have been trying to verify my identity with this app for about 3 years. I submitted my SSN, picture of my ID and everything they requested and there is an e-mail that comes back every time saying they were not able to verify my account. I reached out to customer service that is almost non-existent, and instead of having a real person looking into this issue and verify me, they send me another robot generated message saying the same exact thing. This is just insanity. I have to ask my husband to use his Revolut all the time because it’s impossible for me to make an account for myself. I gave them all the documents they needed and they cannot verify me? Is this a bad joke? Despite the fact that this app is a joke and the whole customer service doesn’t exist, like they have nobody working there, I still recommended everyone I knew to get Revolut when they told me that they were traveling in Europe. It’s just crazy how I am the only person I know who cannot make an account like I am some sort of criminal. It’s humiliating and frustrating.

Holding your money hostage in the name of security. Not even close to the worst banking app in the state. My in-law in Australia asked me to open an account so she can send me the money she owes me. After receiving the money I transferred $1000 to my bank account a few days ago. I was trying to send the rest today and it got declined. As you may have noticed, there is no number you can call to talk to a live agent and live chat takes FOREVER till someone gets back to you with a scripted response and when you ask a question then s/he ghosts you. Long story short, after 8 hours they sent me a text saying there is a scam going on and we need you to write some information ( provided by them) on a piece of paper and take a selfie with it (my face in the picture) to verify who i am. It reminds me those hostage movies that they take a photo with the today newspaper to show they are alive. Anyhow, it is sad they don’t know the basic of business and customer services. That’s how businesses get screwed and not take off. I won’t comply with such a stupid request and already provided all information that tells who I am.

Another bad review. Honest review: This whole app works so freakin’ quick & smooth….right up until the moment you try to actually FUND the account, which, if I understand thing correctly, is the WHOLE POINT of this app — to fund it, and then use those funds securely. Well. I’ve managed to get two cents in my account from my bank debit card from the verification process. So it obviously connects. But I can’t get any self-generated transaction to succeed. (Yeah, the “oops, we have a problem” issue). Fine. I’ll mobile deposit a check. Except that the app. Kearny has targeting issues based on the schizoid framing and inability to focus. So, after 4 tries I got the front of my check snapped, but can never get the back endorsement to focus. And guess what? Without that, it’s also wasted effort. The developers made sure to program things, however, to blame my lens being dirty for the lack of focus. What utter crap. Meanwhile, I’ve wasted half an hour. Why did I NOT just listen to the ton of negative reviews and forge ahead? Guess I just like to torture myself.

A major step back. It used to be so clean and simple, in the period of 2018–2021-ish. It kept getting overloaded with everything, even on the main tab you can scroll and see so many unnecessary things you can’t completely get rid of. But the last major update hammered it out for good. I’m glad it has the option to keep the old interface, but please, Revolut team, take some more time to actually research if the users like it. From the brand perspective, I feel like you’re losing it. All-caps text is now reminiscent of your rival “Wise.” It feels like you’re trying to be like them, but actually you had a great sense of identity before, it stood out. Also :) Why purple all of the sudden? The bank money interface should stay familiar and recognizable, moderately strict; I believe blue is the standard for a reason. You might have been a little too quick, that’s how it feels like. Some interface elements of the new design don’t align and don’t feel cohesive—like action buttons. Tinkoff got also overloaded with stuff over the years, but they somehow manage to keep it structured and easy-to-use, though I absolutely hate freaking Stories on the main screen. Don’t make that mistake.

Be warned. Have used Revolut for just over a year and now having to close my account. App is real neat however the system just does not work. The cards only work at a very limited number of places. I have had to keep an additional account for all the times my card gets declined(the big two are Walmarts and any gas station pump, you have to go inside to try the card). There are several merchants who they accept their card however about 2/3 of places I go in my area (NE United States) do not accept the card. Customer support is possibly the worst I have seen. If you are lucky to get somebody in a day or two the answer is always “hmm try again and let us know” and then it’s a 1-2 day wait for the next available representative. I’ve also gotten completely different answers from CS. They told me once that instead of trying to figure why my card doesn’t work just to link it to Apple Pay and pay via my iPhone, I couldn’t connect the card and a few days later when I reached CS they informed me that Apple Pay doesn’t support a Revolut card. All in all a really really poor experience.

TERRIBLE COMPANY. This is the worst banking app I have EVER WORKED WITH. I am so disappointed in this company. They lie to you, they steal your money. They’ll freeze your account and decline transactions even when the funds are there!!! They won’t respond to your chat messages for hours (BECAUSE THERE IS NO LIVE PHONE CALL OPTION, only automated system.) and they will repeat the same thing over and over with no kind of update or result. Then you’ll get passed around to different agents every 30 mins so you have to re-explain yourself. They’ll not authorize your transactions at times and your purchase will get declined, again, even when the funds are there in the account!!! I am warning you to not go with this company and stay far away, you will ultimately regret it and there is a possibility you won’t have access to your funds either, it’s actually a guarantee. I was stranded away from my home and locked out of my account for simply making deposits. I can’t believe I have been treated like this and I STILL don’t have access to my funds. They even had the audacity to offer me to file a complaint through survey monkey which is not a site directly connected to the company which shows you how not serious they are. In times of emergencies or urgency, I was ignored and mistreated terribly when it’s literally my own money. Banking with Revolut is the WORST decision I have EVER made. The company is trash and worthless. BEWARE and save yourself a headache.

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Use Wise app instead - Thieves that do not take disputes seriously. Avoid these clowns.. Reporting to Australian financial consumer ombudsman. They shouldn’t be able to operate in Australia! Provided evidence of service purchased not the same as delivered.. they would not remove the payment off the company. Have a habit of just closing off communication. No phone number to call.. Cowards hiding behind their keyboards. Also will pull back a payment randomly and then months later put your unused account into negative. Use Wise app instead.

Where is the Auto Exchange and Price Alert list?. Thanks for a great app! I must question the need for constant layout changes and dramatic updates though. As soon as I’m used to one layout and method of accessing different features, there will be an update and everything changes again with completely different menus, sub-menus and locations of features. I do understand that you want to provide the best app possible with the best ease-of-use. But please, at least stick to one general idea of an app layout. It’s hard to keep up. I can’t find the list of my previously entered auto exchanges and price alerts anymore. It used to be under Rates. Now I can’t even find that. Can you tell me the way of getting to it now please?

Wise Is a far Better option. I would chose Wise over Revolut any day of the week. After setting up my Revolut card in Australia I was ready to head over to Europe for work. After arriving in Europe I tried to access my European account information but this was not available. Although having a European account I was not able to access account details to get paid into. So this card was useless to me. Also to break your metal card plan it’s $50 which I found ridiculous. Wise is so much easier in every aspect and you instantly have access to any account details to get money transferred or paid into.

Non-existent customer service and unsuitable for travellers. I signed up to Revolut as my friend recommended it to me. It requires you to first load minimum 100SEK then verify your identity. I was given three ID options all of which are Swedish local IDs. As a traveller from the other side of the world I was unable to provide any documents and contacted them on the Live Chat to ask for a refund as I cannot access Revolut at all and had no idea this was the case. I waited more than an hour and a half with no response on the Live Chat. This is poor practice and I wonder how many other people are stuck in my situation. I highly recommend N26 instead, far superior in every aspect.

Good- some features are missing but easy to fix. Love the bank and app! Revolut Pro is a nice feature it misses some easy features tho. When issuing an invoice i should be able to add my tax id, some other infos such as acc number where they could transfer money. If this gets fixed absolutely beast

Ok-ish. For US to US accounts and use in the US - brilliant. Transferring money from my AUS to US - I’m out $200USD in fees. No one at revolut really helpful. Revolut always say it’s the other banks fault. Other bank says it’s revolut. My Australian bank has no problems transferring to any other account, anywhere, any other country. Just revolut apparently. Super poor customer service with this. And you can’t actually talk to anyone. They’ve grown too quickly, in my opinion, and are trying to do too much. They’re doing a lot, poorly, instead of a few things well

STAFF ARE RUDE ARROGANT AND HAVE ZERO CUSTOMER SERVICE MANNER. Wanda insisted on trying to be right and demonstrate her arrogance instead of helping me. When i requested a supervisor i was ignored 3 times i was spoken down to and none of my requests where acknowledged! Not only that but apparently a proof of age card issued by the government and accepted as official form Identification at all banks, courthouses, and other government dept isn’t able to be used with this company… even tho an 18 plus card was designed to proof one’s identity???!!!!!???? Absolutely ridiculous must be overseas company and staff as they have no idea about this Identification even though it is in a catergory one for acceptable forms of proving one identity 🤦‍♀️

Very Disappointing Sign Up. Some how my sign up got corrupted when attempting to sign up. While I tried months ago to sign up - the app crashed. I’ve tried numerous times to complete the sign up but can’t get past entering my phone number and getting the annoying message “ Something has gone wrong, please try later” On retrying Revolut says I’m already a customer because they have my phone number / but they don’t have my customer details. There is no easy way to contact them to resolve the issue. It shouldn’t be this hard. While Revolut may be improving the way we do business it is not great at customer service or to resolve a simple customer sign up issue. I think the founders and executives need to realize that their app creates lots of usability issues when a simple sign up can not be completed due to their app capturing corrupted data through a previous app crash. Simple issues like this need to resolved if Revolut is to be considered a serious long term player in FINTECH. It’s a case of the developers not realizing that customer service must be integrated into the app to provide a successful product. Unfortunately this is a fail for me based on my experience.

Amazing bank killer!. Been using this card for over a year now as my wife’s Italian so we had it when it was released there. Now I’ve gotten my own as I’m Australian and it works a treat. Love the ease and the way I’m in control of the security and exchange of my money and the different currencies we use. Can’t recommend this app and service enough! Thanks Revolut for giving me an alternative to normal banking!

Great product but terrible customer service. A great product. I’ve never used an app based bank before but I’m now sold. But when things go wrong it’s AWFUL Customer service are absolutely useless and don’t even bother to read your question before pumping out a generic reply that doesn’t even apply to the question. Waiting 20 minutes for each response. So great product but a very long way to go with the customer service

Great concept Slow. Been waiting 4 days back and fourth with 6 different agents who have all been amazing but have passed me onto “the relevant team” long story short I am a normal human with basic interest to trade but my acc says “declined” for no valid reason even though I have supplied a relevant passport and drivers license no one is able to help me and I’ve lost out on certain asserts being on a low buy in because of the time Revolut customer Care had taken to get back to me. My whole conversation with them has been positive on my end but very frustrating! I’m still awaiting help so I can have an active account! If someone could help me I’d be so grateful! Thanks! Emma

Very difficult to use. I used Revolut to transfer money from my Australian account to my own overseas account. I like to transfer money when the exchange rate is good. Revolut are continually blocking transactions, I then have to show where the funds came from. They know both accounts are in my name, the account numbers are the same, yet they still keep blocking transactions. The only way to contact Revolut is in the app, and the buttons to get help do not always show, so sometimes it’s impossible to reach out to them. I would not recommend their services.

Can barely use it in Singapore. I’ve had a Revolut card for a few years but it’s only been put to use for the first time now in Singapore that I’m on my first overseas trip since the pandemic. I’ve not been able to use the card at many places, as it seems to not be trusted by local merchants. The card simply declines at half the places I’ve tried to use it, including Grab, which is Singapores version of Uber. As a result, I’ve had to revert to my Australian bank-issued ANZ credit card, which is widely accepted everywhere I’ve been. I was also under the misconception that cash withdrawals up to the equivalent of €200 were free, but you do still pay a fee depending on the ATM. Given the issues I’ve had using the card, I’m not sure I’ll be using it again. I know my Australian credit card will charge more in fees but at least I can depend on it working everywhere I go.

Dont use. Dont see any benefits with this. Accidentally signed up as one of my friends sent an invitation. Never signed up for premium plan however $9.99 keep deducting. Tried to close the account however it didnt let me close as there were funds available around $25 available in my account. And $9.99 deducted from it. I bought something from ebay and still $4.5 left in my account. I tried to close again but it stopped me and warned me to withdraw funds. I just got an email from app that my funds dropped to below 0. Now when I tried to delete it is saying insufficient funds. It doesnt let me close the account. I will file a complaint in ombudsman as this is literally seems to be scam. Stay away from this app if any of your friends send you an invitation.

Immature service, not clear on policies and risking your investments with them. Due to the fact they are still learning how to navigate through policies and regulations, most of businesses are not supported. For the least transactions they will block your account for two weeks until you get a notification for deactivating your account. Without even asking for any information. Just deactivated. And no clarification. As they don’t have the resources to deal with each case separately. I advise you to avoid them were my funds have been blocked for a while until someone was available just to send me through the systme that account is blocked with no reasoning

Amanzing service and easy to use. Revolut has been a life changing for me. I’m Italian but I live in Australia since 2015 and anytime I needed to send money home I always paid multiple commissions using traditional ways like an international bank transfer. I never knew how much money were arriving to Italy due to no-fixed exchanging rate plus additional commissions. I was always so disappointed but I didn’t know there were alternative ways. Revolut is just so convenient and easy to use (even my mum understood how to use it 😎). It uses amazing exchanging rates and you can even set up an auto-exchange! No needs to check the exchanging rates everyday anymore! Thank you founders 🙏🏻

Way better than Wise. My experience so far with Revolut has been great. Made an account, verified with my identification document and was able to immediately deposit via Apple pay and execute transfers with no issues. Compared to Wise who have constant delays, issues with transfers as well as an inefficient proof of income verification process. Give Revolut a try!

Bugs and not support service. The good thing is that I faced a lot of problems with the app before put my money in it. I tried to register many times, after I could register (after talk many times many days with support center), when I try to login the app show a generic error “We are sorry ... try again later”. Luckily I didn’t put money, just imagine that I have credit in my account and I cannot login is very sad... I think a company that give you a service where you manage money, should be more serious with this kind of issues and should give you more efficient support service.

Ate my money with no explanation. I transferred money to my account, then exchanged it for another currency. It subtracted the correct amount from my original currency but then also subtracted it -- plus some more -- from the new currency. So now I have no money again. I'm running under the assumption that it needs to wait for my original transaction from my bank to revolut to be completed. But there is no explanation or indication of this. When I search for an answer on google I only find that transactions should be completed in a few min (it has been a day and a half for me). Also there is practically no customer service. It is all chat bots and FaQ, and I cant find any relevant info to my situation.

Receiving money, making Payments and Travelling made Easy. Love Revolut. It’s the most savvy solution out there. Receive or send money in any currency. Hold different currencies in your accounts and make payments with the currency of the country your with your Revolut card while avoiding being ripped off by banking and transaction & exchange fees. It made me consider closing a few of the bank accounts I have across the globe. It’s superb!

So Many Fantastic User Friendly Features I Love Revolut!. Sign up for a free account, get a free card delivery but begin using Revolut immediately with your Apple pay, perfect! Virtual credit cards are unbelievably useful, need credit card details to open an account? Instantly create one in app! Top up your card with Apple pay , brilliant! Sign up a friend and get $100 cash, up to $500 per month! between %1.5 and %2.5 crypto exchange fee is awesome, exchange instantly through this app so easy. Card works for free at all the Australian ATM and eftpos and apple wallet this is so good. This application is by far the best banking I have experienced in Oz. Better than ANZ,Westpac, Commonwealth and Suncorp. Highly recommend this service 5 stars. Thanks Revolut👍🏼

Worst banking app ever - Use Wise instead !!!. My friend recommended Revolut so I created an account and got the all clear. Decided to make a transfer out of my Revolut account and it has been over a week and no one from customer service has an answer for what is happening with my money that has been sitting as pending for the past week. I am unable to cancel the transfer and find a different way to use my funds - would be very frustrating if that money was needed urgently. I would highly recommend using Wise (ex TransferWise) instead of this useless app. Customer service is non existent with Revolut and I can already tell you their go to answer on the direct chat “the issue has been raised to the relevant team”.

I got scammed. I have got scammed because they firstly showed me I received money and then that money got reverted I got every proof of my payments and I have provide them every proof of my income but they are asking me for those kind of information which are sensitive and can lead me to lose my all life savings so plz if you give any service online do not use this bank . You will lose money still I got around 450$ in their account hold and they restricted my account I have provided them all proofs I got every proof 👎

Poor customer service and integration with Apple Pay. I have been using Revolut for a while now. It was great but not until recently, it has been a pain. Top up via Apple Pay just stops working and they asked me to contact apple and bank instead. I spent several days contacting multiple organisations and at the end, it was the Revolut app that is giving the problem. On the customer service side, it’s poor that we can only chat with the supporting staff members. The reply is not always quick and they change the staff supporting me pretty quickly. Each time I get a new staff supporting me, I was asked to do the same thing and the cycle continues. After 3-5 various people supporting me, I still don’t get a solution.

An amazing app and service that will give the banks heartburn. I have now been using Revolut for a couple of months both in my home country (Switzerland) and elsewhere. The experience is lightyears ahead of the various credit/debit cards. Instant confirmation. Clever smartphone and Apple watch integrations. Superb user interface and very good exchange rates. Have recommended Revolut to many friends and their feedback has been even more enthusiastic. Highly recommended.

Room for improvement. I would like to go give a few suggestions and thoughts for the Revoult. First of all, it is a great app and I love using it. Easy to navigate and manage money But with the new features, the “chat with us” feature is gone which is not good and I believe that feature was making Revoult stand out from the competitors. Also even tho the investment feature is great and impressive, I am not willing to invest because of the fees and other costs, as other investments platforms switched to no fee system. It would be great to see that Revoult is heading to that way.

Review. Sign up for a free account, get a free card delivery but begin using Revolut immediately with your Apple pay and activate card it needs verification!! Virtual Debt cards are unbelievably useful, need credit card details to open an account? Nope Instantly create one in app but needs Verification to . This application is by far the not the best banking I have experienced in Oz. Better than ANZ, Westpac, Commonwealth and Suncorp. Highly recommend this service except For Verification Purposes shows only passport And drivers license can be used for verification purposes! I wait for additional verification methods to be added So I can use app

Can only transfer in my local currency (AUD), then exchange. The whole purpose of me downloading this app was to set up an international account (GBP), then have my family in the UK transfer me GBP direct, without having to change currency. I was recommended this app by them as they have been using this app for this purpose (in euro) for quite some time now. Now that I have opened and activated my account by depositing my own funds, I have been told my customer service that it is not possible to make an inbound transfer in a different currency, as this function is currently not supported in Australia. Complete waste of my time.

Australia. Received my card after 10 days. Cannot transfer from my Australian bank account to the card. Cannot transfer from my German account to the card. I made transfer from card to one of my bank accounts to test how long it takes. After one week: No money has arrived. Wonder why this is called an advanced debit card with all the fees for the extras! Hope the details to really use this card will come soon. If not / will definitely give it back!

Great services not offered by banks. Bad customer service options.. Brilliant services such as transferring currency, vaults and disposable single use credit cards. Unfortunately suffers from the inability to have a shared account with your spouse which limits its use somewhat. The lack of contact options for support is concerning, as is the only real way to use it via your phone, with very limited web browser options. Must use phone app for customer service. No web or email options. Is good when it works but if you have a glitch it will be painful.

Do not use this service if you value your money. I would give this company minus stars if I could. Got a virtual card and topped it up, never gave my details to anyone and never used the card yet had all the funds on it spent somewhere and Revolut couldn’t care and instead blamed me. I asked for details of the dispute investigation & crickets!!! This company is, in my opinion, a money scam and should never be used, in fact financial authorities in each country they operate in should investigate and shut them down. They should be driven out of business as they are unprofessional and dishonest. Please do not use them in fact stay as far away as you can from them.

Scam App! Be careful. So i decided to transfer a $1500 AUD from my Aussie bank account to my overseas account where i pay for my credit cards & loan to support myself as an international student here in Australia! They took my money and held it hostage since June 27th till today the June 30th and today is the due date for my payments before my credit cards get suspended (I wasn’t able to pay for the last two months—life is tough here in Sydney). I’ve contacted them via chat countless of time and they are absolutely useless and struggle to pacify me! They are holding my money and they dont want to tell me what they are doing with it!! If you want your money, dont put it in this scamming app! You will regret it!

Keep asking for verification. I verified sources of money and every time I deposited a large amount or made an international transfer, it triggered the verification again and I had to do this again, again and again, too many hassles. Never had any issues with TransferWise. Also, the customer support is a joke, I am on premium plan and their priority support time took a couple days to respond.

Great finance app. Does everything you need - fast transfers, no hidden fees. Would be nice if they incorporated a savings account with an interest rate in future. Would recommend for easy transfers and Internet payments that you’re unsure if you can trust to keep your card details secure (throwaway, single-use card feature).

Updated App is not good. I have been using Revolut for years now and love the concept and functionality of the accounts. The recent update of the App, however, has left me really disappointed. I can no longer find current rates of exchange ( seems like this would be an basic feature, nor can I see all me account transactions easily. They have taken a really good App and over complicated it and dumped relevant features. Not good guys.

The App is Great. Im fortunate I can live on. Debit systems which is what this card is, the ease of use of this card with the reporting in the app is great :)... Along with future updates, two issues though, No Apple Pay yet, and no ”internet view of the account, I want to be able to download the statements to pocketbook but their date format in the CSV file is not recognised in excel :(

Worst customer service. I can’t tell you how irritating/borderline criminal it is to be unable to access my account due it not recognising my old number, but then there is ZERO perceivable way of speaking to a human being to resolve the issue. I have money in an account and I can’t access it and I can’t talk to anyone on HOW to access it. I’ve been using TransferWise and Revolut both for years. Revolut has let me down so many times. TransferWise has always been so user friendly I’ve found myself in shock at times that a finance company could be so inexplicably pain free. Do I need a lawyer to get my money back from Revolut?

Unreliable Transaction Verifications Process. In multiple occasions the transactions gets to a pending status, even though it’s between my own accounts, which is weird, surprisingly the funds I get from overseas don’t have the same problem which I suppose a higher risk transactions, the moment I do an internal transaction within Australia either to my account or my spouse account it gets into that status and the support is horrible, no ETAs whatsoever, escalations team doesn’t respond to messages, very unreliable I would recommend to steer clear from the platform if you need the money for emergency. Just to clarify never had similar problems with Australian or overseas banks.

Worst customer service ever!. This app has the worst customer service ever. You can only reach them out on chat service and you receive an update for your request only after 24hrs from a bot with a auto script message. They have an endless verification process, they need all your personal savings account details and payslips to prove your transfer is from your bank account each and every time you transfer money to your account. There is a new support person online each and every time and absolutely no customer service ethics,they have no history of your past chats and verification details.

Let me down when I needed to work. Absolutely great app but, today it wouldn’t let me add any money. It kept saying I had exceeded the limit of $4000 US. I’m using AUD in any case and have added less than a quarter of what they say. Looks like it won’t be working for some time now. Disappointing. No way to contact anyone only one of those stupid bots that can’t answer questions. I’m going overseas next week but I’ll be leaving Revolut card at home.

Unable to help me with a scammer who took my money. I was unfortunately scammed thousands of dollars by someone who used Revolut as a medium to send money from Australia to the UK. This has been a traumatizing event. I contacted Revolut who would pass me onto multiple representatives through their chat. They let me know that my funds were unfortunately not able to be recovered because they supposedly had the correct security warnings in place. Why would I spend the past few days begging for help and providing them with screenshots if this was no accidental scam transaction? They can see that I had only made the account a few minutes before the money was sent to the other account and the recipient had not been sent any money from me prior to the incident either. I will taking my case to the Australian Financial Complaints Authority. Horrendous assistance from the help body at Revolut.

Horrible experience. I got this card with the purpose of using it for overseas travel. The issues began when I was setting up my account. Firstly, the app is quite complicated and I struggled to successfully work all of the applications. It took almost a week to verify my identity and I needed my card to activate as I was leaving 2-3 weeks after I got the app. The support team were no help whatsoever and kept transferring me to different staff members who all told me the same thing. None of them told me the reason as to why my identity was not being verified, and they all told me to wait until there were any updates, recommending that I’d check the app daily. They were also unable to give me a timeframe of when my card would be activated, and were not responding to my frustration. After 6 days of my identity still not being verified, I got a message from a member of the support team saying that my account has been completely suspended and there is nothing I can do. I asked them why this was the case and they simply responded by saying ‘the decision has been made.’ Following this, it has been a struggle to get my money refunded. Overall, I would absolutely not recommend this app.

Need this App. It’s one of the best apps to transfer money between different currencies. It has most major currencies as well as other currencies but I would like if it had Malaysian Ringgit. However, transferring money between your bank account and this app is almost seamless. Highly recommend if you travel.

The Best!. Hands down the best banking app for me, especially with all the travelling I do. Beyond just sending money overseas, the brilliance isn’t only the ease of international transfers; it offers investment options and the ability to set up savings pockets for specific goals. The interface is intuitive and I particularly appreciate the collaborative features. For instance; a friend and I, both use Rev, set up a joint saving pocket for an upcoming trip which has been an awesome motivator for us and it ensures that we both stay committed.

Careful not what it says. “I’ve heard much about this app, but I’m disappointed that it doesn’t allow transferring crypto to your own wallet. You can only transfer between REVOULT users. When I joined, it was possible to withdraw crypto, but they have stopped it now, which is a massive drawback. It feels useless; Please give me my hard earn crypto back." This is what they saying: "Unfortunately, it's not possible to transfer cryptocurrency outside the Revolut platform (i.e., external wallets) yet. However, you can still buy, sell, exchange and even send cryptocurrencies to your friends (Except US users) within the Revolut platform."

Teething problems I think and other issues. Great idea this card. It works well at most atms (cashpoints) I tried in Croatia and Italy on recent holidays but not all of them. The same at retailers. Just didn’t work at some of them. The app is easy to use. However I did have a big problem which I haven’t been able to get a good answer from service. All my funds were withdrawn from cash points somewhere in Indonesia in three different transactions after my holiday and I have never even been there and I still have my Revolut card on me. And I have never shared my pin with anyone. I am at a loss how this can happen. It took me a long time to get Revolut to refund me the money stolen out of my account. The service made me feel like I was at fault for giving out my pin which I would never do. So there are issues here and I will hope they do improve as they grow. Service should focus on the customer and what their customers feel in the event of problems. Hopefully you won’t have any but if you do the measure of a good company is how well and how quickly they correct any problems.

Decided against opening. I downloaded this app as I wanted to compare it with another app that I use. Fortunately I chose to revisit the reviews, where I always reorder them by ‘most recent’. From there I will read many reviews and the responses. From the developer responses, they say numerous times to contact them via Facebook, Instagram, or X. That may sound great for some, possibly a majority, but not for myself as I refuse to use these ‘social media’ apps anymore due to their intrusive nature. As I have been a programmer since the inception of these ‘social media’ platforms I am more than aware of how unsocial these platforms have become, together with their data collection techniques and their deceptive practices. Result? This app was deleted, without registration, and I will remain with the app I currently use.

Love It (so far!). Finally a travel wallet with full Apple Pay integration - add funds immediately via Apple Pay, spend via Apple Watch or iPhone and not have to a carry a physical card. Competitive exchange rates too and this is looking like a great product, especially compared to my old travel wallet which took 2 business days to load money, no Apple integration and uncompetitive exchange rates just for the sake of frequent flyer points which I can earn elsewhere. Thanks Revolut, so far you’re living up to your name!

Cannot open a new account through app if you closed an old account. I tried to change my old uk address to an Australian address but was told through app chat that I can’t do that. They said close uk account and open Aus account. So I closed uk account - no issues. I went to open new Aus account but the app thinks I have an account and asks for mobile number, and when I enter the number is correctly says there is no account, but there is no ‘create a new account’ option! Your support service is all through in-app chat so how am I supposed to talk to you for support when I can’t get into the app. Unless someone responds to this review with help I have no other way to contact Revolut support!

Disappointing updates. I joined Revolut to transfer currencies with family members overseas and to do small trades on currencies when the timing is right while understanding how currencies fluctuate. It has been interesting and fun watching the live feed and comparison charts and guessing where currencies will go, setting alarms and trading without the worry of losing savings. For some reason Revolut keeps updating the app to take away the very features that made me like the service and platform in the first place. I’m all about updating services and improvements but not taking them away. I hope that they see that these new updates are not what their users want and make the necessary changes to reflect what customers want.

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Thank you Revolut for coming to Canada!. IMHO Revolut is a much more polished and features complete service compared to other similar services available to Canadians. I especially appreciate the informative and timely notifications for all my Revolut activities, and the comprehensiveness of the abilities to manage the security of my Revolut cards. Mind you the interface of the apps still have rooms for improvement for better readability and clarity. The ability to support the iOS dark mode will be very nice. To me, Revolut will be perfect if the following features are supported: - Interac e-TRANFER - The ability to add funds in other local currencies (for example, when I am in the UK it would be nice if I can add £ cash into Revolut via bank or Post Office deposit) - Apple Pay (to me this one is most important and urgent) Thanks again for coming to Canada!

Non disponible au Canada. L'application semble intéressante, mais il n'est pas disponible au Canada :/ Ce qui fait en sorte que vous perdez beaucoup de client potentiel :/ Dommage :/

WHY NOT IN CANADA?. I’m in Canada and can’t use Revolut. That’s sad..

Canada. Wanted to use it to put money aside for future location but fortunately Canada is not there

Le Canada N’existe pas?. Si on est au Canada on ne peut pas avoir de compte

Used to love it. App was fantastic until they started to ruin the UI by prioritising features you don’t use. Also, be careful when trading crypto. First of all, they don’t show you the market rate. Second, they sneakily skim you when you convert - showing one value in the Rates view, but another value in the fine print when you actually go to execute the purchase. They need to make money too, just be aware that this is what they’re doing.

Non disponible au Canada. Dommage, pas disponible au Canada.

Canada is not includ. Dans les pays de résidence le Canada n’est pas la… malgré tout ces un des plus grand pays

Sérieux. Une chose à dire mon pays est même pas la woooww…

Default theme. It would be nice if the app gave you the option to revert back the the blue theme however after clicking on a different colour there is not option to return to the default blue theme, please add this back as the other colours ain’t it.

Accessibility. I would have liked to try the application but it is not accessible in Canada you can connect with your phone number but when you come to put your address in Quebec (Canada) nothing is available for this district

The Best. The best bank I have ever used.

Promising but the app is confusing. There are two things to distinguish: the financial services and the app itself. Your account comes with a free visa debit card that works online and in what’s left of the real world. You can top up only in CAD using a Canadian credit card (your bank may charge a cash advance fee on this transaction—so far I haven’t been charged any by Desjardins or Tangerine). There’s no way to top up from other countries. You don’t have an actual account number that you could use to wire money in, unlike TransferWise. You can get money sent from Revolut to your CAD bank account by electronic transfer for free, but not to other countries, so the only way to get money out of there in other currencies is to spend it. So as such, it’s more of a prepaid travel credit card. That being said, the exchange rates are unbeatable. I exchanged CAD to EUR and immediately back to CAD and lost only a couple of cents. Even TransferWise is quite a bit more expensive. As for the app itself, the interface is clunky and confusing. They keep shifting things around from one update to another, without ever addressing the deeper design flaws.

Ne marche pas au Canada. On ne peux même pas créer de compte au Canada 🤷‍♂️ tu peux partout sauf au Canada

Manque 1 Pays. Il manquerait le Canada dans les pays de résidence pour que je puisse en profité ☹️

Pas assez de pays. Le Canada n’est pas dans la liste des pays de résidence même si on peut utiliser un numéro canadien j’aimerais donc que vous ajoutiez le Canada

How?. It's sad that the 2nd largest country (Canada) in the world is not eligible for your application. 🥲

The greatest becoming the worst. I was one of the first client of revolut in Europe o moved to Canada and kept it here. Revolut was the greatest when it has small number of customers . Today all my friends including me are complaining. Double charge on credit card, delayed transaction , customer services very very bad. Close accounts without reasons. I am even questioning if real agent are not in facts bots because they give you always the same answer. Fin tech you become exactly what we left a normal bank with poor customer service. And if your clients are leaving for other neo banque you won’t survive

Situation. Why there isn’t Canada ?..?

Satisfactionary. Loved that app and I recommend everyone to use it!

Bruh. No Canada?

Great and easy to use. I used Revolut as my main European bank account when I was on exchange in the Netherlands. I also tried to open an account with ABN Amro, and Revolut was exponentially better. I was able to quickly access my funds and secure a maestro card to be able to pay retailers. The process with ABN Amro took 4 months and the account still didn’t work. Actually ended up costing me money because they wrongly charged my account a fee and wouldn’t tell me why. Definitely would recommend Revolut, great service and great application.

I’m a Canadian constantly visiting EU. It sucks not being able to use this app as a Canadian citizen… I only have a phone number from Ireland so it doesn’t give me a Canada as option for residency

Confused. I just made a payment using Rovolut and was offered a $30 cash back by signing up with the app. I tried to join but when came to the country of residence, Canada was not available for selection. I am confused about this if Canada is not on their list of countries to do business, how the vendor can send a payment request through Revolut, and even offer the $30 cash back when?

Canada. can you put canada in the country choices because I really need your splendid application plssss ??

Where is Canada and Quebec?. I was kinda happy to install the app and all… but I can’t find Canada as my home residence.. so the app juste doesn’t work! I know it’s a great app who do great things but I can’t even use it and that make me very sad! I hope they’ll be Canada one day so I can redownload it and actually use it

Not working in Canada, but on the Canadian Apps store. What I don’t understand? You are playing with Canadians?

Impossible de crée un compte. Je ne peut même pas passer la première étape je ne reçois aucun sms appel ou courriel

Service. One of the best app on my phone !Best regards; Eliaz Daniel

Stupid no Invite yet. This is freaking ridiculous. I’ve been waiting since 2021-11 -08 for an invitation for a credit card. Still no email from Revolut, this is a stupid company. While a customer from work already received their card, and now it is 2024-03-30. I even updated my app, when it was supposed to be updated because it was too old already. Why Revolut?.

BLURRY BACKGROUNDS. Hi the new version of Revolut is really cool. The idea of having backgrounds is really nice but most of them are blurry. Can you fix that? Thanks a lot

Your cards are not working on AeroMexico website. I have the Ultra membership, I tried to pay with few of the Revoult cards on Aero Mexico website to purchase myself a ticket flight but they all got rejected. What kind of premium membership is that if an international airlines are not accepting it?

CANADA. Le Canada ne paraît pas dans les pays à sélection lors de la création d’un compte

Non disponible au Canada. Je suis intéressé par le service mais je réside au Québec Canada malheureusement vous nous permettez pas d’ouvrir un compte car le Canada n’es pas proposé dans les choix disponibles un fois que je pourrais ouvrir un compte je mondifirais mon avis

Accepting transfer. I’m a Canadian resident and have received a transfer from a friend in the UK, I clicked the link through the email notification and downloaded the app - however it doesn’t have Canada as an option to set up a profile. I reached out to revoult and they said it’s not available in Canada yet. I am confused….help!

Convenient to spend in Canada. I use it to spend in Canada, from my Euro account and reasonable exchange rate

App thinks my iPhone is jailbroken. I’ve used Revolut for months without any issues, but today it thinks my iPhone is jailbroken and won’t allow access to my account and funds. I’ve never jailbroken my iPhone. Hopefully they will fix this. For now this app gets 1 star.

Thanks. I like revolut because always it is back to me

SCAM account access. REVOLUT has had thousands of complaints to UK financial regulator. All the same issue, their login verification routine can LOCK YOU OUT from accessing account ! Two step verification, pswd reset, etc. NOTHING WORKS! Chat routine almost never available, and of no help. Taking a selfie with ID does not work either. STILL no access to account. TRY TO GET TO A LIVE AGENT. THERE ARE NONE! Only emails to "feedback" because no email address for client support either. So, if you VALUE YOUR MONEY, and don't wish to give it to eastern European/Russian owners of this fraudulent service, do NOT PUT MONEY INTO A REVOLUT ACCOUNT! Or spend months or years trying to get it back. You've been warned !

Don’t see Canada while signing. Install app -> sign in -> while choosing country don’t see Canada. Is app not working for Canadian residents?

Kifff. Trop pratique

Revolut peux tu venir au Canada et quand je passe a la vérification sa marche pas. Bof

no responsibility. Money has been withdrawn from my account for Amazon use, even though I have not been an Amazon Prime user since 9 months ago, and no matter how much I followed up, I did not receive the correct answer, and the money was neither returned to me nor deposited into the Prime account.

Awesome. Been using Revolut for a long long long time as a metal member for the last year I could recommend revolut with confidence

L'amérique du nord. Pour quoi l'amérique du nord n'est pas dans le choix de pays ses injuste

Canada?. Why do I keep seeing this advertised in Canada if it’s not available in Canada?

I love Revolut !. I am really sad they announced cancelling their service in Canada. I hope they will be back some day.

Cannot open after update. Help please.

Revolut. I really love it. Revolut is so much easier and convenient to use than any bank app I ever had!

Éclaté au sol. 45 minutes que j’essaye de valider la vérification de création de compte, rien ne va. Les images sont net et parfaitement prise, je me dais refusé 5 fois d’affilée car ce n’est pas net? Ensuite j’ai essayer avec 4 types de documents, a chaque fois la raison du refus n’as strictement aucune logique. Bref merci pour cette perte de temps

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Stupid mistake. So I’m a teen and I thought that the original revelut app can be used by teens because it says 4+, and I started my account signup and entered all my details and tried to enter my birth date but it says I need to be 18. So I downloaded the juinior version instead and I tried to sign up again but when I put in my phone number it says I’ve already created an account? I’m just so angry that now I can’t use revelut because of a little mistake that could’ve been avoided if you had just made the age rating to 18+. Please help. Update: I contacted them and they fixed it.

Pure scam App. I used my apple pay to add money to this stupid app. Before you even add a card to apple pay you must verify it. This guys locked my account after I added $240. On top of that they say they won’t give you a specific timeline to the resolution. When you ask them to refund your money back to your card they say they can’t. Please FDIC and Apple pay should have this application checked. They asked for my ssn, id details, bank statements and even debit card pictures and I provided all that info. They refuse to refund your money at all. Keep away from this app like fire. They’re pure scammers and their operations here in America should be closed permanently let them go back to Europe. in America our own made apps are better and customer service is on point because after they limit your account they’ll never ever reply back to you. Starting an online petition to get this app removed from America

TOTAL FRAUD for US customers!!!. I used the Revolut payment service in the past without problems when in beta mode, but now it’s not beta anymore I tried to create an account in the app and ask me my personal information and Social Security number with the excuse that the US Government requires this info and after I stupidly put it they put me in a waiting list of 15k people or invite friends to escalate positions in the list because I live in USA and the US clients are on a waiting list HAHAHA A TOTAL FRAUD that put your personal information at risk to the hackers. I tried to comunicate with Revolut but the phone number is from Europe and don’t have a contact email outside of the app, only offer me to communicate inside the app that I can’t open because I’m on this stupid waiting list and don’t even have an account with them, but they have my personal information a my Social Security number!!!! FRAUD FRAUD FRAUD!!! Please don’t download!!

Thief’s! Scammers! DON’T SIGN UP!!!. My initial problem started when I signed up under someone’s link. I did ALL of the requirements yet myself and the referee had all sorts of issues to get the bonus!! I then referred 3 people and low and behold that was also a nightmare to have to prove once again ALL steps were completed before they would push the bonus through. At that time you could actually chat with someone but let me tell you right now they cut that all the way out. My last and current referral is yep you guessed it having issues with saying they have not done all of the requirements. We have tried for FOUR solid days to chat, you cannot not even request it, we’ve sent countless emails and have not heard back from a single soul at Revolut!!! RUN RUN RUN unless you like a challenge and to be ripped off then in that case these are a perfect fit for ya!!

Use with caution!. I have transferred a large sum into my Revolut account to pay off my bills. I tried transferring cash to pay the required bills and the transactions would not go through. Therefore now I’m got this sim of cash sitting in the app and asking chat support. All I keep getting is, “we will update you when we have further information.” I have now waited 2/3 weeks and nothing! I have to reach out again and again to get the same robotic answer! There is no contact information to call, or email the company/customer support! So now I can’t pay my bills and all the cash I have worked hard for is just missing because they don’t want to just place it back in my account or authorize the transactions. Very upsetting and I don’t recommend this app at the moment as it is a very poor service.

Terrible service. I’ve been using Revolut since it was opened, and since then, the quality of all their services has been significantly deteriorating. I can report, guys; it is unbearably horrible now. Do not buy these cheap headings about easiness and other bla bla bla. The app crashes all the time; support is useless and extremely rude. They ignore my messages. And now the best guys, I was unable to pay with a Metal card four times in 5 days! Processing partner and other fairy tales... I’m sorry, but I can’t care less. Why am I paying for a Metal card? To feel awkward when I try to pay, and it doesn’t work?... I was lucky that a merchant accepted Apple Pay, and I’ve had my sound bank cards connected. Revolut let me down so many times when I was abroad. If you have other options, go for them. Revolut is unworthy!

Disappointing customer service. I really like the concept. I tend to use it only when I’m traveling. A few years ago I got their metal plan, but it wasn’t what I needed and I downgraded. Or so I thought … Not sure what happened, but when I logged in today as I was getting ready to leave for a trip, I noticed my balance was in the negative. I went to see the culprits, and realized that I had still been in the metal plan and had been charged month over month, not simply bouncing but creating a negative balance. When I reached out to customer service it was a struggle to even have them take me seriously. I had to explain multiple times that I don’t use the metal card, and haven’t for a very long time. I use none of the services, I haven’t been converting money or honestly using the card much at all since March. They sent it to their “team” for review. It has been hugely inconvenient. I can’t begin to understand why it would take so long - I don’t have that many transactions to begin with. And I certainly can’t imagine why they can’t see that the card number associated with my metal card hasn’t been used since last fall, and that I’m not using my account in a way that benefits from that plan.

Does not work. I was a Spanish student living in the US. So therefore this was an entire problem because of my American phone number but Spanish documents. They kept telling me I couldn’t use my Spanish passport to register even though it has my face and name on it, it had to be my Spanish ID card which had been long expired. I finally got my social so I thought I would create a new account using my American info and when registering it wouldn’t send the text. I deleted the app and after redownloading it, it doesn’t allow me to open the app, just keeps saying to try again later no matter how many times I try to redownload it. The worst part is they don’t have a contact number and say if you want to contact someone to do it via the app which, as stated previously, will not allow me to enter so complete waste of my time.

Difficult to set up. Very disappointed. I was super happy to have found such app but it is such a hassle to set up. The app did not want to accept my billing information even though it was correct. I even went to my bank to see if it was an issue on their end but they said it was a merchant error. Tried to contact customer support, which is not very easy to find, they can only be contacted via chat. They ended up asking me for a specific document from the bank to verify the information. Thought that would solve it but my bank said they do not have such document. Then tried to chat again on the app but they seem to have blocked me from the chat option because every time I click on « chat with us » the page becomes blank. Tried to deactivate my account but that does not seem to work either...

It’s a SCAM. It’s a scam. Anything that involve you using the money fails without any clear reason. Sign up was easy. Depositing money was easy. Paying and subscribing to the metal was smooth. But as soon as you try to use the card to make a purchase, even just to buy a cup of coffee, the card declined for no clear reason. The app only says nothing more than “something went wrong, please try again”. Then everything is frozen you have no idea why and you don’t know who to call. The whole premise of this service is to make travel easier. Now imagine you’re stranded in foreign country and all the money that you have is in that card. Now you’re blocked from using your own money and there’s no clear contact on who to call for help. Uninstalling this and will withdraw everything as soon as I have this unfrozen.

So far, not a good experience.. I downloaded this app months ago hoping that the wait time wouldn’t be to bad. I was waiting patiently with 53,000 people ahead of me. After four months passed and that number never changed I decided to reach out to friends and family to get my position bumped. A few friends of mine signed up and I saw my position change. I sent a final invite out to my father who signed up and nothing changed. So I am sitting here with 9,903 people a head of me, and a message that reads, “For every friend who signs up we’ll bump you up the queue by 9903 places.” There doesn’t seem to be a way to contact support as it’s just a screen asking you to keep sharing the app for more people to sign up. I’ve never seen a legitimate app that doesn’t update its users position or wait time. So this has me concerned. Along with reading other negative reviews here starting to feel like it’s easier to delete this app than wait for something that apparently is still going through growing pains and working out bugs. For me, the hype has died. I’m writing to see if someone can actually do something to help out and get me using this or if I’m just going to be left in an unresponsive eternal queue.

SCAM! SCAM! SCAM!. It's been months since I've been able to get into my accounts (plural, I had two) I lost my metal card placement, all the money in my account because of the monthly charges for premium accounts rendering both cards useless. BEWARE! They have very cleverly made it impossible to contact them. Scenario: I'm a premium member but I cannot access my accounts through the app therefore I cannot get priority help because I cannot verify my premium access through the app which I need to use to get priority help....however the monthly charges will continue.

Love this app. We have been using Revolut for nearly a year now and it has made travelling hassle free, cheaper and simpler. While travelling abroad, we no longer have to pay exorbitant exchange rates and make a trip to the exchange bureau. We simply top up our revolut account at really favourable currency exchange rates and then track our spending on the Revolut app. Since the card operates on Visa/MasterCard, there hasn’t been any place where the card hasn’t been accepted by a vendor. Using the card allows you spend exactly what you require over the course of your trip. I would highly recommend using this app, particularly for your travels abroad.

Locked out of account. This review may seem harsh and I don’t mean to give this app a bad rep but for the past 4 days I have been locked out of my account. The app puts me on a page asking for my credentials which then transfers me to a live chat but for the past 4 days no one has responded to my multiple messages. Because of this I have been locked out of my account and do not have any access to it at all. I’ve been patient but the truth is I do need access to my money. On top of that they do not have someone I can speak to about this matter. Their phone number sends you straight to a machine that navigates you through the app, but since I can not do anything besides enter that chat room,that no one has responded to ,I am simply stuck. Otherwise the app was pretty much flawless. Just help me get into my account :(.

🔥🤟🏾🔥🔥🔥🔥. Definitely one of my favorite banking institutions. I ordered the metal card and I’m absolutely in love with it. Also the benefits that come with being a metal card holder! I definitely recommend revolt to anyone looking for simple banking with upscale luxury banking! Even if you don’t upgrade to the metal card status. The free banking is also a great way to start out. I wish that they had a rebuild credit card for the upgrade card holders. Also same day mobile deposit. Other than that I’m definitely glad I choose revolt for my mobile banking.

I don’t know what else to do. Because I couldn’t prove the IRS sent the relief.. I did not react the best. But now my account is suspended, my paycheck hits Monday ( I just changed the direct deposit information and I hope that goes though) I asked the Twitter Revolut people to help. I have a one year old, my mother and my grandmother who I thought I was helping by using Revolut to receive the stimulus but now I only hope that their checks are going somewhere else. I have no idea what I’m going to do as Revolut has become my primary bank. i Am in shock that because I couldn’t prove the IRS sent me a relief check that my bank closed my account. I reached out to support on Twitter who after 3 messages and tweets told me to stop spamming them or they would block me. I don’t know how this is legal. I was a metal subscriber for six months. How will I buy formula and pay rent? Took all my money.

Bad app. Bad app. I downloaded this app and tried to register. It stuck in the verification process for more than a week now checking my details and loading. Every time the loading is complete it says that there is a problem and returns to the loading process. I tried deleting and downloading the a couple times but nothing had changed. Also the app is not giving any help on what the problem is and how to solve it. I also tried logging in through the web and get some help through costumer service but there is no way to contact anyone. You only get answers for questions that are already made and have nothing to do with the problem and, as I mentioned before, there is no way to get some to talk and get the problem fixed. I can’t even find my status and what informations they got on me witch is a very big problem.

Unreliable service, grotesque customer support. First during our recent trip with my wife we had a single ATM accessible which paid-out money with my wife’s Revolut card and declined to pay-out cash on my card. Number of times. I have a premium Revolut account, my wife has a standard one. Customer support when contacted failed to give me any explanation for about 14h after which Revolut employee closed the chat. Moreover topping-up an account with another credit card works randomly. Revolut does see a large number of failed attempts on my account and never suggested anything to rectify the situation. I accept it may be an issue with my cards issuer, but you could reasonably expect a ‘fintech’ like Revolut to see a problem, diagnose it and suggest a cure? The top-ups do not work regardless of being done directly through a third party cards registered on Revolut app or through Apple Pay.

If you add up the number.... Of 5 star reviews this app has it’s like 430 something. The number of 1 star reviews is well over 600. Yet the average rating is 4.8... How is that possible? The longest bar on the graph is the 5 star reviews and the shortest is the one star reviews. That’s not correct. What gives? And those one star ratings warn people this app isn’t trustworthy. That’s it take peoples money, doesn’t respond and has a non existent customer service team. So why is it Apple not only lying about its rating, why are they openly suggesting it to users? Does Apple want people to get ripped off? Seems so. If an app is truly good it doesn’t need a grading curve to skew the results. So if you read this Apple apparently lies about the rating of their apps on the AppStore. This app should have half that 4.8 rating listed, if that. Don’t believe me? Count the number of 5 star ratings and 1 star ratings for this app. You’ll see which has more. The 1 star rating outnumber the 5 star ratings by a lot.

Good concept but a lot of bugs. The application is a good idea, business model and timing. The exchange rates are better than almost all competitors. However the app has many many bugs and issues. The application uses a third party processor to process wires. When I tried to use their wire/deposit service. Their processor declined me every single time even when my account is verified. I also had issues depositing cash in my account from a debit/credit card. It declined every time for no reason. I contacted my bank and I was told that it is not a problem on their end. I love the application business model and idea but these issues need to be resolve first before even thinking on expanding.

They will limit your account.... ... weeks, WEEKS after a deposit is made because they have to verify the funds. So imagine you’re in bed on a Friday night and you get an alert that your account is limited until you can prove with a rectal exam that the money came from a valid source. You can forget privacy of any kind. Then when you provide what they want they’re closed... they’re closed when you account is limited. Weeks after the deposit and you just have to wait until they get around to responding to you. I just read another 1 star review. Similar thing. They couldn’t care less about you or your problems that THEY caused and I have the black card. My god help your soul if you have the blue card. I’m looking for another option beyond Revolut tomorrow. Terrible customer service. Terrible attitudes. Not worth your time, money, or aggravating experience.

My worst experience. I travel a lot and at the beginning I thought the experience was great. But the nightmare came when an airline cancel on me and Revolut team basically showed no empathy or help. I lost a $1,000 and as a single mom that hurt so much. I provided this company proof of conversation and still was told I will need to work out this issue with the airline. Although this company seen that after this company cancelled my flight 2 days before leaving Bogota I had to pay for a last minute ticket paying double of what I already paid before. Please stay away!!! What is the purpose of paying for fees when you receive mediocre customer service. No one that deal with real time issue and everyone pass the blame on everyone. Now this is my last straw with this company and I know I am the fool with this one. But I will be closing this account asap. Recently I order some grocery on a platform. The company took $120 USD from my account. But cancelled and sent me a message that a refund will be issued. I feel like I have PTSD now because Revolut chargeback team is once again showing no sign of support. I can’t tell you where to put your money at. But at this moment the most I can do is warn you.

Ridiculous Security Measures. Revolut’s security system is incredibly stupid. Save yourself from some embarrassment because more than likely, your card will be declined when out shopping regularly. I don’t understand the app’s security system if they have local access to my location within the app and shopping within my location’s proximity. Customer support is a hit or miss, highly inconsistent. They are no help. This Revolut card is supposed to be controlled by you with controllable security measures, yet even on the lowest security measures you still deal with some stupidity like locking your card for your “protection”, when it’s suppose to be controlled by the consumer. I had high expectations and hopes with this new banking company. I am extremely unsatisfied with the way how they handle things. I expected way more from this company, like having a logical security system instead of having a ridiculous one. For the love of God create an new AI for this, have it standard like any other banking app. I rarely ever give an application a review, let alone give a one star review. I tried them for a few months and I can tell you that it’s not worth banking with them.

Worst experience. Trying to add money from a debit card to my account. It tells me I reach my limit and when I spoke with an agent, here is her answer. I tried to add $20 and it’s still too much. Gave up and will not use again. “I have checked your case and there's no need to worry. It's because of our automated security system - after some time the limits should be relaxed and you will be able to top-up with bigger amounts. If you get a notification saying that you have reached the set limit, please remember you can also send a domestic ACH transfer to your Revolut account details to top-up the amount you need. Unfortunately, it's hard for me to say exactly how much you can top up because it's not visible for me. Based on my experience the limit should be lifted automatically after a few weeks, even a few days once the system recognizes top ups made by this card.”

Updated review. This app runs “referral campaigns” which you invite people, they follow the steps to sign up and you receive a cash bonus for the completed referral. When I invited my son and he finished the process they tried sayin it wasn’t within the campaign time frame, but the campaign didn’t end until 11:59pm tonight. We contacted support and were givin the run around. Do not link this to your bank!! All the support people we spoke to were Abdul or Mohammad… UPDATE: after over 4 hrs chatting with Abdul he finally did the right thing and gave me the bonus. Now if he compensated me for the time I spent I would be impressed. Only after hour and hours of me not agreeing with him giving me the run around did he finally give me the bonus, about 4am . Ridiculous but worked out for the most part

Requests expire! And Revolut doesn’t keep track!. Imagine this… you use Revolut everyday in your household, with friends or for business. One day you make a money ‘request’ and wait for the money. If the sender can’t send right away or forgets, 10 days later Revolut erases completely the requests from the feed and only sends a notification that disappears. What is the ‘requester’ doesn’t see that notification and doesn’t know about the 10 day expiry. Then that request is gone FOREVER! It can be hard to track down or remember every money request. Now, I have no clue how long this has been going on, years for me probably. I’m sure a few requests will never be paid or remembered. Had a chat with customer support today. No help whatsoever. Solution for Revolut: simple, just add a tab for ‘expired requests’. Come on Revolut, you can do better than that.

Blocked out of app. No way back. Worst service ever. I recently switched phones and once I tried to log back to my account, my PIN won’t work and my Revolut cards were erased from ApplePay once I tried to re-establish them in the new phone. I tried to change my PIN then, and surprise, there’s absolutely no way to do that from the app or the website (even though the help section on the website claims you can do so). Revolut doesn’t have a phone number to call to, they don’t have a way of reaching them other than through the app, but they won’t let you in. It’s all black hole. This not just some dumb subscription to a catalog. This is a bank account! There’s sensitive personal and financial information tied up to this service. How are people supposed to get help when there’s an error on Revolut’s side?! I’d recommend people to stay away from this service unless their customer service improves dramatically.

Best app for international travel. This app is a godsend to anyone who travels or is planning a move abroad. Gone are the days of high foreign currency exchange rates or running out of cash in a foreign country. I’ve just made a transcontinental move and having this app has made life so much easier by allowing me to hold different currencies and somehow just knowing which currency to deduct when I’m in each country (ie. I was originally worried it would use AUD when I was in the States but this isn’t happened). I get so much peace of mind using the disposable virtual credit cards online and there are no issues when shops have to refund to your “destroyed” card. Highly recommend this app!

Benissimo. So far so good! It’s not my main account but great for savings and traveling. I have a trust fund I’ve linked and converting Euros to Dollars has been painless. Highly recommend. The vaults are great. I have three trips I’m planning all with vaults. Change can be rolled into one. I see this bank going far. Some users have complained but honestly I think it’s mostly user error. I work for Apple and know people are really dumb when it comes to technology. Give it time it will get even better. Also I heard the U.S. is going to get metal cards soon. Now my AMEX will be matched so exited. The app is great very thoughtful and Apple like. Keep up the good work!

Don’t trust them. So I tried to create an account with Revolut because of the tinder promotion, it told me you could get $25 and free tinder plus for 3 months if you signed up via the link in the tinder app so I did it and here I am 2 weeks later still waiting for my account to be verified. I contacted support and they told me they don’t know when I’ll be verified as there’s an issue and it’s going to higher level. There’s no real person you can talk to except for in app chat, they prolly sell your info or use it somehow as I’ve gotten multiple scam calls after signing up. Needless to say I’ve provided them with my ssn, drivers license, dob, name, address etc for nothing, no sign up bonus nor the tinder plus for 3 months which is the whole reason I signed up in the first place… pretty sad and don’t get your hopes up for the promotion only to have the same issue as me.

Changing policies without providing reason. For the last 5 days I have been working with support staff because I have been encountering problems topping up via Apple Pay. Receiving an error message that payment was not successful then a further error message encouraging me to add funds in another manner (via credit card or via bank transfer). I have used Revolut for over a year. And it was helpful during the pandemic to pay rent etc. My understanding is that there was a $250 daily limit (every 24 hours) to add funds via Apple Pay. This worked great for me. No complaints. I have not reached such limits this month or these past few days, nor have I received notice of any change in policies. I pressed and pressed with support staff this morning — “I cannot share more information due to internal standards” — so policy has changed and I can no longer use Revolut as I was using it for almost a year. Is there a lifetime limit for adding via Apple Pay? Is there a monthly limit for adding funds using Apple Pay? I don’t know, the staff won’t answer my questions. Instead I received this as a response: “You should try next month and see at what point it no longer permits you to add funds.” — that doesn’t help, I have to pay rent THIS month. The only solution is to find another banking solution.

expect lengthy transactions - significantly understaffed helpdesk. Summary: unreliable, understaffed service with undertrained people Would I recommend: no I was supposed to get a gift (one type of transaction in Revolut). The way this is supposed to work: sender opens a gift in the app, you receive a notification almost instantly, which you need to accept to be able to receive the money sent to you. In my case, the sender initiated this transaction (gift) 2 weeks (!) ago and still there is no sign of it. Money was collected from sender`s account, but I have never received the notification about the gift to accept. Revolute help had no idea how to handle. I simply asked them to resend the notification -which as mentioned I have never received- to be able to accept the gift OR send the money back to the sender. HELP: only chat is available, which -if you are lucky- is an immediate way of help, however most cases it takes 20-40 minutes till someone gets back to you. From that point on, still expect ~2-5 minutes between replies.

Fraud. I’ve used Revolut for three years and today out of the blue they asked for a picture of the card I used a year ago to add 100$ (!!!). I couldn’t even understand what card they want since it was closed few months ago so because I don’t have my expired b of america card on me they closed my account only !!! because I don’t have that b of america debit card any more. They don’t care that for the last year I am using my new debit card to top up the account. They didn’t ask for a picture of that card. But they want the card that was closed and basically never used. Such a shame. I though my fellow russians finally created something good. But Revolut is just another fraud , just like Transferwise. They are waiting for you to transfer all your money there so they can shut down your account for the most hideous reason. NEVER AGAIN.

Do NOT get Revolut. Revolut is a horrible app. I used it as my only bank account and they have blocked my account for 3 days and counting now because of suspicious acivity. Any other physical bank you could call customer service and they would prioritize getting access back to your own money but not Revolut - 3 days and counting is too long for any other financial institution for a review. Revolut customer service is only available in a chat and they do not care about individual issues or the need to get things done ASAP. To make things worse, the "suspicious transaction" is not even in my transactions statement, so I have no idea what Revolut is even referring to or investigating...it was completely out of the blue that they cut me off and they can't even give me a timeframe for how long this may take. Revolut is theoretically great for using in multiple countries but it is not worth the terrible customer service - do not get Revolut!

So far so good.. I’m currently traveling the EU and needed a simple and fast way to make purchases abroad and after trying other apps such as Transferwise and Xoom, I found Revolut way better with more features and customer service. Originally I opened the European version which did not work for US citizens but with money already deposited I thought it was a scam yet customer support was very helpful, pointed the direction I needed to take and refunded my deposit with ease. I now have the US version which lacks a little compared to the Euro version such as crypto currencies but it is still well worth it and hope to see that upgrade in the future. Regardless great app!! Keep up the good work Revolut!

SCAM!!!!! SCAM!!!!! SCAM!!!!!. They get you to sign up and as soon as you deposit money and try to spend it it will lock you out of your account and you cannot talk to anyone to get your account unlocked they locked my account and asked me for a bank statement for signing up for Apple Pay that is all I did was sign up for Apple Pay I haven’t even received the physical card so essentially they have stolen my money and I have no way to get it back. They have no live customer service team they send you the same automated message saying open the in app chat and send a message where no one responds to you this is a scam and they will steal your money they have stolen $700 dollars from me in the process of trying to find a new home for me and my little ones. This is ridiculous and then to not have anyone to help you I will be contacting the BBB and reporting them hopefully they can be shut down permanently they should not be in business.

TERRIBLE EXPERIENCE.. I was having trouble transferring money from my main account to Revolut. I started a chat for support and it was going okay for a bit. I ended up getting locked out of my account but submitted what they asked for and got back in within the hour. After a bit, with hardly any help, I was able to transfer 300 dollars over to Revolut. After this, I got locked out of my account AGAIN. But this time I need to start ANOTHER chat. My first chat took 10+ hours and had about 5ish different representatives. Now I’m in another chat and haven’t had a response since 11:44 AM (Sept 21). It’s currently 9:16PM and I am STILL waiting for a response. There is no other way for me to contact their support team and at this point I just want my money and delete my account. Wouldn’t even rate the app a one. Just had to.

Useless, no support available. No support available except to tell you that they’re not at fault and that you should not use their services for anything important (they literally said that!). Transactions get randomly blocked, or not sent, you can’t do anything once they do (except, of course, hope they don’t get blocked next time), can’t let revolut know you’d be traveling to avoid blocks… Support staff is only able to quote policy, contradicting both the app and emails (basically, they don’t know how their own systems work and claim you check the app.. and emails… then tell it may not be actually correct and they themselves are unable to check anything)

TERRIBLE BANKING. I just moved to Europe from the US, so a mobile banking app with multiple currency account options sounded pretty great. I added $10 to the card because I couldn't order a physical card without one, BUT nowhere on the app did it state that I needed my identity verified BEFORE making any monetary transactions. I have an American passport, I have an American driver's license, I have no European paperwork because I just moved here and am waiting for it. How does the app allow you to put in money but refuse to verify you, so you can USE your own money. Customer service number is 100% automated, and the "chat" automated as well. There is NOBODY to contact about this problem, my money is trapped in Revolut, which I no longer want, and I am unable to close the account because I can't verify myself, so I can't transfer the money out to my American bank account!! What a scam!

Why account block after I deposit money USA. Got my card loaded it tried to use it instantly like they claimed I could and my card is blocked now I sent the proof and got nothing in response calling the number on the card is boo t y hole ! *** update1*****1 star they respond back days later I can’t call on the phone either to talk about it to anyone hopefully I’m not just getting played and going nowhere like a hamster 🐹 on a wheel ... they’re asking for more information to “verify “ but asked questions I gotta look at the app to answer clowning around people is not ethical ******update2****** They actually got me back up and running wow? Ya want a cookie tho or something?? I’m gonna just leave my review at 2 if I don’t get INCONVENIENCED Again I’ll maybe give them a 4

Not at all Satisfied with Revolut. Nothing has worked properly for me. I cannot add a credit card. I cannot top up, I get two kind of errors: Something went wrong, or Please authenticate your bank account. My bank has been authenticated. I wasted my time twice, one hour each time, with Customer Service who is not extremely knowledgeable and did not help. I was told to clear the cache. Why would you need to clear the cache, if you never used Revolut on a browser? I did it, just to comply. No change. I was told to update to a newer version. I did it, no change. I was told there was a technical bug and I needed to delete and reinstall the app. If there is a technical bug, they need to fix it, not ask customers to reinstall the app and then go through the whole authentication process all over again. I did it, could not get back in, since the app did not recognize me, wasted an hour with support, nothing changed. Very disappointed.

LOVE LOVE LOVE. So happy I got accepted to be a part of the US beta!! I have never been able to budget well. Most budget apps take a couple days to pull info from banks and Revolut does it automatically. I love how it’s instant and it keeps me on track. Virtual cards are great for budgeting categories and shopping online. The ability to have multiple physical card helps me set budgets for different categories (food, transportation, shopping/fun.) vaults are a great way to save money. Not to mention the ability to add money to vaults with friends to save towards a common goal.... whattttt!!! I love Revolut and would recommend it to anyone!

Good job, but.... Revolt as a product - as a card is great. The support through with app is good... actually it has gotten messy. The possibility to follow all transactions via phone is good, but offered by others to. The product extension via the app to for example buy bit coin or gold also good. BUT the app has become very messy. The developer has to evaluate the app with real users and make it easier to navigate. For example every time I want to too up my account is takes me several minutes to locate my bank details - not acceptable. The other problem is the customer support. I have been waiting 2 month 🤣 now for a reply - but nothing🙄. Help - anyone listening at Revolut?

Con artists. Despite every bank account I have credit card drivers license passport despite every bit of information I have a syncing up with one address. This company keeps denying me access claiming that my ZIP Codes are all different and thus they cannot verify my identity. all of this after they took all of my private and personal information and after I uploaded and linked all of my bank accounts. I have been locked out and now don’t have access to my money. This company is a joke a scam and is not secure. they have absolutely no customer service you can’t get a live person on the phone and they don’t answer you in chat for like several hours. if they aren’t even competent enough to be able to verify a basic drivers license I highly doubt they’re competent enough to handle anybody’s money. they’re confident enough to take your money though. run away and use a real bank

I was an happy revolut user. I used to have an European account and I was quite happy with it but since they added a fee for using a foreigner card for the top up and I happen to live in the USA, I had to close my account and reopen a new one in order to change my residential address. I was already quite annoyed by that because I lost all the data I had stored in it but I understand the necessity of opening a new account since here in the USA there are other requirements such as providing a SSN to credit institution. Well, I am sorry to give 1 star (I would give 0 if I could) but since I have opened the USA account nothing is working. My American debit card is not supported and there is nothing I can do. I can’t do a direct deposit into my revolut account because the routing number assigned to it is not supported and/or valid according to my American bank account. If you live in the USA stay away from revolut. It is more problems than benefits.

Support is useless. I’ve using the app for a few months now and generally, it has been great. However, 6 days ago my card stopped working (as did the Apple Pay, etc). First there was no communication at all. When I reached out, I was bounced from person to person all saying they were sorry but couldn’t help. Finally, after 4days, I was asked to provide all kinds of details on the sources of income, reasons for transactions, etc. for transactions that happened months ago. What I don’t understand is if this was urgent, why take so long to inquire. If it isn’t urgent (as it appears) why block my card?? Furthermore, I’ve been waiting days for them to even acknowledge that I’ve submitted the requested documents. This service is worse than useless and it is incredibly frustrating

Transfer error. Revolute is useless. It’s customer service is a mess. Do not recommend anyone. 21 days ago made a transfer of 490 euros plus fees. My transfer is still nowhere and they cannot even explain where and why. Every day I get a new customer service person who writes long-reads how they suffer alongside me but I need to wait a few more days…And what is every day for 3 weeks. Occasionally (once-twice a week) they ask pretty much the same questions about the payment, it’s purpose etc and promise to resolve it soon…Today it is 3 weeks still they are not able to fix there mistake, not able even to understand and communicate it to me. Plus nowadays they introduce more fees on everything, becoming as expensive as a regular commercial bank. But not been able to provide case resolutions like a regular bank. Avoid!

Not a secure company. I’ve had Revolut for over a year. The only reason why I used it was to keep savings in the vault because it had some useful features that other saving accounts don’t have. Some scammers were able to hack into Revolut’s official sms service and sent me message telling me to call a number because there was suspicious activity on my account so I did because it was literally the official Revolut sms and there was an ‘agent’ pretending to be a fraud employee at Revolut on the other end. He managed to steal almost every single cent out of my savings.. it was thousands of Euro. Revolut chat team can do NOTHING about it. I was passed around to different agents and none of them were useful. Please don’t ever put large amounts of money into Revolut and honestly don’t use it in general. Way to unsafe. How could hackers get into the official sms of Revolut ? UNSAFE

Not much good to say about my experiences. I’ve been using Revolut Personal and Business for about a year. I keep a small amount of money on my personal account because of the constant issue of them flagging my transactions as fraudulent. They never are proven fraudulent. What ensues is days of delays with much back and forth on their inadequate chat system proving this and that to get my account enabled. I see many others with similar issues. It’s surprising they have such a positive review score. If you are looking to spend hours a month in support chats listening to excuses about their AI fraud detection system, then get locked out of using your account, then Revolut is the bank for you. But if you want a hassle free experience, then there are much better banks for you to choose.

Key issues with the app and the company. It’s really difficult to add money in increments beyond a $100. When you do finally figure out how to do that, you’ve wasted months. In the meantime customer service is not helpful. If you loose account info and are no longer able to login, it takes a serious search and a lot of time to reach something that could almost be described as customer service. I’ve been waiting 7 days for someone from the UK office to call me. I’ve also been in correspondence with someone from the US office at the going rate of one response a day. The responses are not particularly useful. Both people have suggested I just forget about my account, which has a few thousand dollars. Revolut is only ok when all things are working well. Don’t lose your phone, move countries or ask questions and you’ll be ok.