Lugg - Moving & Delivery App Reviews

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Movers are great, app gets a little stuck. Love the concept and so glad Lugg exists! The movers are hard working people who take care with your stuff. The app itself however needs some work. It will get stuck on some screens, especially during setup. I had to quit the app and start again a few times to get it to work. I wanted to be able to add a photo to my profile but it won’t let me update that. Liked the push alerts before and during the move, like the gps/map the drive feature. Was expecting a final push alert to rate the move in the end, but it never appeared; had to open the app to do that. Would be great if it was more clear on how the toll is paid when crossing the bridge. Will continue to use Lugg.

Hit or miss. The real issue is that the company has zero customer support. Even the live chat is 10 minutes delayed. If you have questions or problems there is no help. If the guys that show up are cool everything works smoothly, but you don’t have a choice who shows up. If a four or heaven forbid three star crew shows up you are better off canceling the whole thing and trying again later. The faq is also useless. They specifically list pianos as things they move, but in my experience that is just plain wrong. I had two crews (4 guys) show up, after stating that I needed to move a piano. They looked at the Yamaha U1, said this is too big& heavy and left. I called a local mover, 2 guys showed and moved it no issue.

Customer service. My movers Robert and Omar were great but customer service is no where to be found or heard of when you have questions or concerns about the movers whereabouts. Lugg texted me that my movers had an estimated time of arrival of 25 minutes. When 25 minutes had past I tried to get in contact with Lugg or tried to communicate with them via text I got no response or any concerns on their part to at least reach out to me to let me know that my movers were in fact going to arrive an hour later. Communication is very hard to come across once you have chosen a service and after your credit card has been imputed in. This was my first and last time using Lugg. Very disappointed and dissatisfied with Lugg. Would not use this service or recommend this to anyone.

Beware major “glitch” in system. I had an 800lb armoire that needed to be moved down to garage and I stated that upon scheduling that it was heavy. Rather then calling me to check on weight the company Lugg sent out two guys to “assess “ situation telling guys it might be typo. When guys arrived they looked at my armoire and said “that’s to heavy we need more people”. So at that time I had to order another crew to come help. In the mean time I had to pay per minute for the original two guys to wait until the second crew came. The second crew took over an hour to get here. A job that should have only been $80 was now $300 when all was said and done. This is a major glitch in system. All they had to do was call and double check weight. Furthermore, there is not a number to call for customer service.

Train Wreck of a Company. This platform is absolute rubbish. A week ago, I hailed a Lugg for a Craigslist pickup, and got a push notification that no Luggers were available at this time. Put my phone down in my car, went to pickup my kid from nursery school. Come back out 20 min later to find that not only was that Lugg push notification false, a Lugg had been scheduled at the CL pickup location and had been waiting for me (read: I was on the clock, without notification, for 20 minutes). I popped over hastily, finished the job, and the Luggers delivered to my home. The next day, completely unprompted, the Luggers showed back up saying that they got a push notification that I had scheduled a job for moving a sofa from my house (we’d been away all morning and no Lugg was ever scheduled). Stay away from this train wreck of a company!

No longer impressed. I was impressed with this company the first two times I used them to deliver furniture from Z-Gallerie’s warehouse. That changed when I had this service move personal items from 1 house to another on April 30th. The two movers were as slow as snails and could move only 1 thing between them. They had 1 dolly and would together take 1 box at a time out to the van. They also had to stop and move the truck twice because of parking in areas where they shouldn’t have. It took 118 mins to load a few things and only 12 mins to unload. I complained but only received compensation for the time it took them to park correctly. I ended up having to call Lugg the next day to move the rest of my things. It was a holiday weekend and there weren’t other options, to their credit. I also tried to give a 4 star rating to the 2nd crew but accidentally gave it to the 1st crew and couldn’t change it.

Late, Unreliable Movers. I had two days of horrible experiences with Lugg. The first day, they arrived two hours after the ETA I was sent through their automated system, and then arrived without one of my items. I tried to contact them to arrange a second pick up, but the only way to contact them was via email. They didn’t respond to my email until I had already gotten the notification that someone was picking up my missing item in the middle of my work day. I specifically told them I couldn’t speak to them on the phone during work hours due to the nature of my job, and yet they called me repeatedly until I picked up. I couldn’t get home to meet them, so I arranged for them to leave it inside the gate. When I got home, they had left my gate wide open with the furniture inside. The entire experience was unprofessional and unreliable.

Great workers, misleading app. My Lugg driver 5 STARS HE WAS AWESOME. This low review is not a reflection of my driver, it is a review regarding the app itself. Had to have something taken to my place I had the pick up from store set to 7-8 pm from there to my house was 25. They arrived early and started charging it as “labor at destination” before I even spoke to my driver. Definitely shaved off a solid $10 I honestly feel I shouldn’t have been charged. I only used the app due to the discount I have through home goods. To move my item which I could have carried but I couldn’t have fit in my car $36 was kind of pricey. There is no way that I can see on the app to adjust any of the pricing or info. The guy who moved my stuff was nice and very helpful. My original estimate cost was a decent amount cheaper than what I ended up paying, which sucked. I don’t think I’ll ever use this app again. More annoyed by the misleading/lack of info regarding charging and that my order was picked up earlier than I stated which caused me to not be able to meet my driver on time.

Extremely frustrating. Costco says they are working with Lugg now, so we bought a 1 ton pallet of flagstones. We used the app, putting in the comments exactly what we needed moved with the weight amount and a pictures. There is no where to put the weight other than in the comments. This is not a large pile of stones, just heavy. The comments and picture seems not to mater at all. When the Lugg people showed up they said their truck couldn’t carry it, as did the next few drivers (who often were the first two repeated). They told us we needed to ask for a bigger truck (basically a moving van) for twice as much money. I want to stress this is not a large pile stones and would do not take up much space. After a wasted day dealing with this had to return them and are going to rent a pickup (rated for 3,000lbs) from Home Depot and do it ourselves.

Unreliable and wasted 2 hours of my time and $30. Stay away. Lugg strung me along for 2 hours after sending me messages that my Lugg almost on its way. After spending over $30 in Uber to get to my pick up destination on time for Lugg, and 2 hours of waiting, they cancelled on me last minute saying that it’s because the store closed, but there was no store to pick up from, it was my residential address. Now it’s too late to find another mover this late at night, and all the things that I prepared to get moved are now sitting unsecured in a hallway because I can’t get them up to my in myself, which is why I hired a Lugg. So disappointed and stressful, I now have to spend even more time to try to scramble to find a last minute solution late at night. Not only that, Lugg offered to compensate me only $30 in credits, when it costed me more than that for an Uber to get to my pickup location because I wanted to be on time for Lugg in addition to wasting two hours of time waiting.

These guys moved my elephant!. So we got a free table on craigslist and Michael and Dominique showed up promptly when the app said they were going to be showing up they brought a truck and all of the tools needed to move something very heavy. What I mean by elephant is this was no joke it was Supposedly the heaviest thing they had ever lifted by far it had to be a 500 pound table and these guys handled it like professionals and champs. It took a lot of effort and they never complained just got it done. Then when they were done they offered to move a plant from the driveway that was pretty heavy as well because they could see that it was going to go with the table really professional really good workers I’m very impressed.

Wow!!!. Amazing! What a great experience. I was struggling for a few days about how to get a little loveseat I got on Craig’s list into my second floor apartment, especially with little ones around. I found out about Lugg and within 2 hours it had been picked up and delivered into the exact spot I wanted it. They were fast, clean, courteous, helpful, I couldn’t say enough good things. I loved that I could track their ride through the app so I knew exactly when they would be arriving. This is definitely providing a major service for something that was always a challenge to figure out. I already have another delivery scheduled for tomorrow and look forward to being a regular customer.

Great luggers but terrible Lugg customer service. I requested for 4 luggers so thats two teams. I received a confirmation for two teams but when the day came to move my piano, I received a notification that only 1 team only was on the way. I tried contacting customer service. Lugg’s customer service is via email only. So it takes forever to get a response. The other team tried contacting customer service as well. Lugg finally got in touch and said that it’ll be 1hr wait for team 2. So team 1 is waiting and every minute is charged so charge services adds up. I ended up canceling order. The two gentlemen waited patiently and were great sports. My piano was never moved from my garage to my living room. I do not recommend Lugg for two team services (4 or more people).

Wanted my furniture delivered faster than 10 days to 3 weeks. Purchased a long overdue replacement sofa with memory foam sleeper and electric recliner for my mom (both heavy items). The store I purchased from has delivery but would be 2-3 weeks before delivery (and they do not pick up the old furniture for charity). One of the store staff mentioned that a few other customers have used Lugg. So I tried them. Easy to schedule. Only a few $$ more than what the furniture company would have charged (yes, they would also charge me as a thank you for buying from them). You can ask for 1 or 2 Lugg-ers and they were so nice to my mom and sister! I recommend Lugg highly :)

Still not reimbursed for damages. Not only did Lugg not perform the services they were hired for, they caused significant damages that are still not paid, with no imminent resolution. During our job on June 19, Lugg entered our home, made deep gashes to the walls, damaged the fabric of our Restoration Hardware couch, then left after cancelling altogether "because the couch would not fit down the stairwell" though it was once delivered up the same stairwell. After 3 weeks of back and forth with Lugg support, there is still no resolution for these damages. Worst of all, Lugg does not have a phone number and will pass you between different support reps over email, with several days delay by before giving a response. As a customer, we would have never expected a lack of professionalism to this degree: 1. Damaged home interior with gashes to walls, trim and wainscoting 2. Did not have ample protective materials for the sofa included in the job description 3. Did not wear gloves or protect the fabric 4. Removed the screen door that now doesn't slide 5. Movers were rude, dismissive and unapologetic 6. Left home in far worse shape, still have not covered the cost of repair Strongly advise you to stay away from this company!

AVOID LUGG IF YOU CARE ABOUT YOUR HOME OR POSSESSIONS!. AVOID LUGG IF YOU CARE ABOUT YOUR HOME OR POSSESSIONS! Moving 1 bulky item up 1 flight of outside stairs...no pads or dolly despite my requesting it. Very inexperienced. They almost dropped my heavy item over handrail to pavement! Dropped item several times on ground and floor, bashed item against railings and doorway, worker (no gloves?) cut himself and bled on item and house. He had no first aid items in truck, luckily I did. Will take multiple sources and repair people to address more than $2K of damage to house and item - parts and labor for wood work, metal work, metal fabricating and plating, laminate repair, installation and painting. They expect me to find, call, get quotes from, hire and manage all of the people and get parts for repairs in a SF labor market and COVID supply chain where barely anyone returns calls. Spent hours getting verbal and texted estimates for $2K+ They offered me a refund of the $81 Lugg fee for the 30 minutes of destruction they caused. After I complained they offered another $300. If they want to cause all if this damage and make me do tons of work to get it fixed and pay for most of it, I'd rather write this review and warn others.

Great idea, terrible in practice.. I attempted to use this service today for the first time, even after reading some yelp reviews. The movers were not prepared to move a cabinet up stairs(this cabinet is heavy) and because it’s heavy I expected a dolly. It end up me watching them scrape the metal legs against the floor scratching them, then providing a solution of “sliding” the furniture back down the stairs on its service, using blankets at lubrication. It end up being me lifting the furniture and returning it to the bottom of the stairs. I want to feel bad for the guys because they are trying to make some money for the holidays, but they were ill prepared. They didn’t even have good shoes, one was wearing some leather dress shoes or something. I have no idea how this app has so many positive reviews, as such I would not recommend this service. In sf there are many good movers, and while they don’t have an app they offer professionalism.

Very convenient but inconsistent. I use Lugg at least twice a month for moving furniture. Very convenient and flexible scheduling. Guys mostly are in good spirits. About half are good at loading a truck, half aren’t. This is ok even though about 30% of the time something gets slightly damaged (scratched or dinged). The convenience is worth it to me. My biggest complaint is that lately, the Lugg XL has been inconsistent. XL should not be a van, even an oversized van. That simply doesn’t hold enough stuff. XL should only be a box truck. Also, the last two times there were issues with being notified properly. One time the guys called and said they’d be there at 2:30, but my window was 3-4pm. I wasn’t at the location and they said if I couldn’t meet them now, they’d have to cancel. Then yesterday I did not get notified that the guys were on their way, which I always do. Just customer service things like this have faltered lately. Hopefully it’s just an anomaly.

Easy simple process. I was left in a pickle when I found out the couch that had been donated for my school office couldn’t be moved on the weekend. Since anyone who could help me was working I had to come up with another plan. I had seen lugg mentioned on next door arranging took seconds. The guys were super nice arrived on time giving me a half hour notice. It was handy to be able to watch them on a map so I knew exactly when to leave and meet them. Using a coupon it was $41. To move a couch 1.7 miles. Plus gave a $20. Tip. It looks like the clock was not running during the drive—there was a $4.00 fee for travel. The convenience factor was huge! Definitely recommend.

Terrible experience- late arrival and damaged furniture.. My experience with lugg was incredibly disappointing. My arrival window was between 12-1 and they arrived close to 2:30. I don't believe this was their fault, but there was no communication that they would be an hour and a half late. Then they parked on the sidewalk and got a ticket. The response was "add it to your bill" then they left me with the ticket. Lastly and most upsetting, there are deep gouges in my three items of wooden furniture: dresser, chest, and nightstand. $4000 with of furniture that now have multiple deep scratches across the top and front. This move was literally 6 minutes in the same city and came out to $500. I would have been fine with that except my furniture is terribly damaged and my time was not respected. I'm very disappointed and unhappy with my experience.

Highly Recommend Lugg!. I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!! I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items! One Lugg, they donated furniture and a fridge and building supplies (bricks, tile, ladders, tools, carpet, etc) to the local Habitat for Humanity donation center! Another Lugg, they moved a piano from the garage to the living room. Another Lugg, they moved a large desk and filing cabinet to the local Goodwill. Various Luggs, they’ve moved an entire bedroom or living room set to a buyer’s home. My clients are frequently buying and selling on the OfferUp App, and Lugg has made it possible to quickly get these things moved same-day. It’s just been a godsend! Highly recommend Lugg!

Ok if your time is flexible. Scheduled 2 days in advance. Right before the pickup window start I was notified that the Luggers would be an hour late to pickup but would find another nearby crew. The crew was great but the scheduling is ridiculous. I was picking up from a business so it’s fine they were late within business hours. If you’re using them to pick up from a private home/individual person (ie CL or FBM) forget it! What a pain for both parties. Also ridiculous I could schedule online/mobile without app but must download app to rate the crew so they can get credit. At some point we don’t need an app for that when it’s a one time deal.

2nd time. This is the 2nd time I have used Lugg for a move. In both cases I carefully detailed the items I needed moved and the time frame. In both cases, the crew showed up with a vehicle that was too small. The 2nd time the guys told me that I need to request the box truck but there is no way to do this on the app. The guys could not move all I needed due to truck size and other moves that day. This of course messed up the day for me. There was no way to tell me in advance that what I requested was not going to be possible. It was simply a note that “LUGG will meet you at ... .” This is a big flaw. One can’t expect to get what they requested moved as asked in the sign up and then have that not happen without warning. I have to move to a new service for me and my business after two such good incidents.

They start the clock early. It’s a convenient service if you need a couple of guys with a truck and are prepared to spend about $100 / hr. Oddly the app says movers “have arrived “ a full 10 minutes before they arrived. I called the movers to see if they were at the wrong address and they said, no, we’ll be there in a few minutes. Naturally Lugg starts the clock at the time the app says they’ve arrived so you’re overcharged about $15-$20. I also responded to the text message that said movers had arrived “no they haven’t “ but didn’t get a response back. The service could easily have the customer sign-in on the movers phone to start the job and provide an honest account for billable time. I imagine Lugg likes their way a lot better.

Best experience/reliable/fast/on time. This was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it.

Unprofessional and customer service doesn’t care. I had heard such great things about Lugg and wanted to try it for myself. My movers were unprepared and unprofessional. They didn’t have a rolling dolly for my boxes and carried them all by hand, stopping to complain to me that they were heavy. They also did not complete the moving process properly and restarted my move several times on the app, confusing all the people I had notified of pickup and drop off. It’s June 7th 2020 and they were not wearing masks for Covid-19. Finally, customer service reached out after I left a negative review in the app, and I haven’t heard back from them since. My price is wildly inflated and I’m disappointed that I tried Lugg. All of the friends who helped me with this move are turned off from Lugg in San Diego too.

Life saver!. Such a cool concept. I was in the process of finishing up moving out of our old house and when I arrived today to get another load of boxes, the power was out, yet we still had our big chest freezer in the garage. It’s pretty hot out already in AZ (95 today) so I was worried about all of our food going bad if we couldn’t get movers here within a few days. Lugg was able to come in 30 minutes! Super quick, friendly and very professional. Will definitely recommend and use in the future! Thank you!

They save us. We were on a short time frame to get PODS repacked from a previous moving company that not only did a horrible job but did not complete the task. I had heard about Lugg and thought I’d try, and I’m so glad we did. Daniel and Kris showed up and saved the day. They completely emptied the PODS and worked tirelessly to repacked them properly, working late even using car headlights to finish the job. I can’t say enough about the excellent service and professionalism these guys did! We are forever grateful

night mare!. i have used this app 3 times. horrible! Do not do it! these are random people who have no idea how to move things around. they scratched my window edge first time i used them. second time i used them the deli every guy could not find my house and i was charged for something i should not have. third time, they smashed my table on floor. This is a beautiful solid table from RH beautiful wood table, when i reached out to their customer service they where going to give me $100 back. A joke. they said my table base came apart which is not true. my base weighs 200lbs and the top 60lbs the guys picked the table over their head, which could caused a very bad accident on them selves. they could of gotten hurt badly on the job site. When i saw how they where carrying over the gate i jumped out but it was too late, the table already smashed on the floor, causing a crack on our floor, and a crack to my beautiful table! Customer service crap!

Gone way down hill as of 2022. I’ve used Lugg for small moves, furniture pickups etc before and been satisfied. I used it in nyc recently and was appalled. The Lugg guy showed up 4.5 hours after the end of the arrival window. There were supposed to be two people and a van (they charge extra for this) but there was only one mover. He refused to wear a mask and kept taking it off after I provided him a clean wrapped one since he didn’t have it. On top of all this, Lugg has eliminated all customer service except email. They take hours or even days to respond to emails making it useless when you have an issue during a move. I would never use Lugg again after this. Oh btw the rating prompt in the app is broken probably intentionally- if you give your luggers less than 3 stars it won’t do anything when you press save. Probably why all their crews have 5 stars… now cue defensive responsive from this sleazy startup in 5..4..3..2…

Delivery People Are Tops. This is a great service. The guys were very prompt, took pains to avoid the walls as they took a big piece in, helped me put felt protectors on the furniture to avoid scratching the hardwood floors, and positioned it where I wanted. The only issue I had was with the online system. It shows available dates/times. Three times I proceeded with my information and payment, thinking I had an available time, only to be told on the final screen that the time was no longer available. I sure hope I didn’t pay 3 additional times! If a time isn’t available, it should be the first thing the customer sees, no?

Deceiving and Poor Customer Service. I used Lugg under the recommendation of my realtor. The movers that came were very nice guys and were there to lugg furniture and that is about it. They did not tell me that if they needed to drive to my storage unit more than one time, which was 1.5 miles away it would be considered another trip and I would need to rebook the van for $117! What a ripoff! Had I known, I would have paid better attention to how the van was being packed, as well as not given them all the little things and brought them myself. When I emailed the company, the reply was a link with “here it is in the terms of service” and no we are not refunding your money, you will pay for the van two times for each round trip 3 mile drive. What bad business! Ok, so maybe I should’ve known, and also maybe it would’ve been good customer service for Lugg to send me something that spelled out the terms of service. I received NOTHING from them. Also, it would have been nice for the movers to give me the heads up, “just so you know, if we make another trip, you will be charged for the moving van again!” Getting charged $117 again to go 3 miles round trip is nothing to say “oh well” over. I tipped the movers generously, over $100. To split. Lugg sees nothing wrong with these charges. Beware! I will not be using them again. They are not keen on customer service at all!

Highly recommend! The movers are very nice, friendly and hard working!. Moving is very stressful and costly but Lugg did a great job in giving us the most affordable moving options. This is my first time moving with lots of stuff and first time using Lugg. Was hesitant at first but decided to give it a try. GLAD I DID!! Compared to traditional moving companies, they offer more flexibility in terms of time, cost. There’s no minimum hours, it all depends on how much stuff you have (price per minute). So it’s fair and reasonable. They’re also very on time. They let us know when the movers are on the way through messages and also update every progress through messages. Very transparent and innovative. The Lugg app is very nice, informative and easy to understand. My stuff was moved safely and in good condition, no damage. They’re very dedicated when handling our fragile stuff. They deserve a good review and that’s why I did this here. I love Lugg and want to use and support Lugg. The product like Lugg is transforming the moving industry, making it more customer friendly, affordable and hi-tech. Please keep up the great work! I’m rooting for you!

So Happy - First Time Using!!. Friend recommended this service. It was very transparent with what to expect- easy app to follow the steps being first timer ( if new do look online for any promos being offered, I didn’t think of that ahead- but apparently offered by the service) - both the pick up person was informed when they would arrive as was I. Couldn't be happier with booking same day and the pick up & delivery were on time. Both guys were wearing masks (Covid) were super courteous, personable and quick. Would highly recommend (and will) to friends. Thank you for a cool service! 5*’s all around.

Design Flaws Cost $ and Delays. I was very surprised how quickly my order was picked up. However, I quickly discovered that app had first swapped the pick up and drop off points. I canceled that order after the guys were already minutes away and placed a new order. The pickup place took a couple times to stick and the drop off was my current location saved. After the order was in process the app dropped my saved current location in favor of some other street miles away for some unknown reason. That caused another panic session trying to reach the guys with my stuff. They were really cool, though. This is not their fault and they handles it really well with courtesy and a smile. This whole thing took more time and drove up the cost which I will sort out later. Except for the guys handling my delivery so well, the first experience with the Lugg app was a mess!

It’s depend who comes on that day. I had horrible experience with Lugg and complained to support team. The support team immediately responded and resolved the issue within a week. I have no doubt Lugg have great personality workers however there are many areas to improve and it’s really depend who comes to service on that day. In my opinion, I strongly suggest to have professional movers if you’re planning to relocate 1 bed room size furniture. The professional mover have 17 feet depth truck (vs Lugg’s XL Van-10 feet) and faster to make action which it will be much cheaper labor hours to have the best results for 100%. Please make sure to research local choice what’s convenient for you.

Awesome!. I literally never write reviews but would like to say great app, affordable move, really glad to have this service in the area. Was very happy with app experience, the service, tracking, and the dudes moving my stuff. Made getting a couch with 15 hour notice SO much better. And was not too crazy $$ for moving one couch from Oakland to SF... and the costs of doing something for just one thing is usually what prevents me from getting furniture so was relieved. Only complaint is there’s a bug in the Instructions to Movers section that has the caps lock spazzing out keeping it in caps then taking off then on. Made writing notes to them hard. Would definitely suggest and use again.

Absolutely amazing!. I had purchased two EXTRA large mirrors from HomeGoods and wasn’t able to fit them in my car and my husband had told me that there’s a service which they bring items to your home and it was such an easy way to choose the vehicle of my choice for the pick up and delivery. Very professional team! They picked it up and brought it to me just in time. The fun part was that you could see the vehicle on the app making all the turn and seeing when they will be arriving. Love love love!!!!! I will definitely be using this service for alllllll my big and even small deliveries!!! A+ 5STARS

Disorganized and laggy. I booked a lite Lugg to grab a few things from Ikea because I was there on my motorcycle and figured it would only take 45 minutes as the app said. I ended up having 2 drivers cancel, was unable to talk to them, couldn’t see where the car was as it didn’t appear on the map and also wasn’t able to reach out to Lugg for customer support. After waiting for 2 hours my movers showed up but they were nice enough to let me know that someone from Ikea was supposed to have all my stuff pulled aside and they weren’t even supposed to be talking to me, so it was a weird feeling to just leave my stuff with someone who wasn’t sure what to do with it. And what looked like it was going to be an organized partnership with the store ended up being and drawn out confusing experience that I wouldn’t recommend to anyone.

Many issues yet expensive!. Loggers came 20+ minutes late, yet it was counted towards my bill as extra $40+ dollars. Then they take their time moving and wrapping very slowly, much slower than the other moving services I used. I’m guessing it’s because the slower they are, the more labor minutes are counted, and the more they will earn. It’s like if Uber is charged by minutes and driver takes detour to get you there. It’s horrible experience watching them wrapping and inching slowly while I’m in a hurry to finish up moving and continue with my work. I even helped them move because they are so slow and I couldn’t stand it. Then I contacted Lugg support. And there was no response. I WILL NEVER USE LUGG AFTER THIS TIME. Update: Customer support told me they refunded me 10 dollars for courtesy reason and claimed there is not wrong in their calculation that only 31 minutes were counted yet the app clearly shows 40+67 minutes were counted respectively at pickup and destination. After I responded that, customer support never care to respond again. What’s worse, I don’t even see that 10 dollars refunded in my bank. What a customer service I can only say.

Problem with your App. On Saturday your App did not work very well. Besides Lugg was dropping off furniture at my house so it made sense to use them for a move of my outbound load of furniture with Lugg to my new house since Lugg was there. A decent App could have easily given the Lugg people who were already there my outbound load of furniture to deliver to my new location. It did not. The Lugg drivers and I waited and waited for confirmation. Eventually the Lugg people who were already there were sent somewhere else We we all unhappy.... and guess what ...then your system dropped my move..... and was only available 2 hours later!!!pretty bad system and pretty bad App... I wasted an hour and a half and got nothing:(

Not user friendly & lacking. Downloaded app while in a Costco to set up a couch pickup and delivery. Submitted the request on a Friday for the following Tuesday. App gives you day and 1 hour time frame choice. Chose Tuesday from 4-5pm. Received a text message the day of stating luggers will be heading out to pick up some time between 4-5. Pick up from 4-5? Who cares what time they pick up. It’s a Costco, I only care about what time they will arrive! Very vague with their wording. And the pickup time really does me no good if I’m trying to coordinate what time to be at the destination address. In this case if they arrive at Costco at 5pm they will hit traffic and I have no idea when they will arrive. Here’s the problem: the luggers called and said they had just received the order a coupe hours ago. They were coming back from the Bay Area and would not be to the pickup location until 6 or 6:30. So my initial time frame was not even close to accurate. They ended up delivering about 7pm. Which means I lost 3 outs if time waiting for moving due to this apps inability to comunícate effectively. Thais app is horrible and a waste of time. I would have been much better off just being someone off CL with a truck. Don’t use this App

BIG fan of Lugg. I cant say enough good things about Lugg! I’ve used them 6+ times in the last couple years so it’s about time I wrote a review. Every time has been equally positive and I honeslty see no room for improvement. They communicate every step of the way so you don’t have to guess when they’ll arrive and you know exactly where your stuff is. They handles my stuff with care and always wrap up any items I request with a blanket and plastic wrap for extra protection. Every single mover I’ve had has been professional and friendly. I would never use another service and recommend them wholeheartedly. Two thumbs way up.

Deep scratched table. First timer Lugg user, I bought a nice wood table and needed delivery. The Lugg drivers arrived in a large Enterprise truck which I didn’t order, I ordered a truck. The truck was equipped with an automatic lift gate. I was watching them remove the table which was not protected coming off the truck. Lugg site states they have blankets for protection. They did lay a blanket on the lift gate but I noticed two metal tabs sticking out from the sides of the lift gate as they moved my table I believe that was when the table was scratched in a few places where it was dragged across the metal. They placed the table in the garage and left. As I was clearing things in the garage I then noticed large scratches on the top of the table. I’m very disappointed with the handling of my table and the cost I was charged for delivery. Use caution if you decide to use Lugg you should not have to watch movers who are hired as professional movers.

Awful. I was excited about using Lugg. The first time I used it to move some boxes from storage into my temporary apartment it was great. But when I used them to move our furniture to our new home, the ugly truth was revealed. Not only did they ruin $1900 worth of furniture (4/6 large brand new furniture items were damaged), but they showed up 1 hour late and left an entire car load of stuff that we had to take because they were running late to their next Lugg. To add insult to injury the process of getting reimbursed for our ruined new furniture was incredibly difficult and they were only will to offer a fraction of what was damaged only after we showed them original receipts. We paid $1100 for the 2 Luggs, had $1900 of new furniture damaged a received a total of $452. While 1/2 crews were very nice people (the other was not), If you have nice things the you care about, I would avoid at all costs and go with professionals instead.

Does the job but an ick way to treat workers. Underlying service is as good as you’d expect from gig-work. However, I scheduled the move more than 2 weeks in advance and my Lugger didn’t know until 20 minutes before the scheduled time. Why not offer drivers the option to take a nearby job ahead of time?? You can still pull people suddenly if you have to, but why can’t a customer try to help someone plan ahead and allow client and Lugger to communicate ahead of time? Would’ve given both client and Lugger better experience. Otherwise well-designed app, and the Lugger themselves was quick and friendly. Most likely a case of app & execs trying to CYA.

There’s no other app like it. Lugg is the one app that brings together great user experience with great offline service in unexpected ways. I have booked 3 Luggs - one same-day, after another mover dropped out at the last minute - and every single one has been prompt, friendly, affordable, and extremely professional. I am shocked by how seamless and delightful this experience is. It’s the kind of thing that was unimaginable just a few years ago. Lugg has set a new standard for moving, hauling and furniture delivery. I’m such a fan!

This was great!. I had a heavy wardrobe I had to return to Ikea and a busy work schedule with new furniture scheduled and I had no idea how I was going to do it all. This service saved me. Pedro and Blake texted me early this morning - arrived on time, we’re totally friendly and fun, took the wardrobe and were gone in 15 minutes. They took it to Ikea, waited in a return line, got all my refund info and texted to me. It was great for me (pricier because they waited in line) but got it all done in a little over 1 hour. Just couldn’t have been better! Highly recommended.

Love Lugg. I have used Lugg various times and they are the best! They come on time if not early and move with efficiency and speed but they don’t break your stuff. They are friendly and they do a great job. You know what the costs will be and it’s just a great company! I can not recommend them enough for ALL of your moving needs. They also do so much more-from picking up items from stores, to taking things to the dump! They are just a well rounded company that you can rely and depend on! Thank you Lugg for being well above the fray of other moving companies!!!

DISASTER.. After hearing good things from people about the app, I decided to use it for my furniture delivery from Macys. DISASTER! They didn't wrap my IVORY sofa like the app says they will, they didn't bring adequate tools to move it so they ended up dropping the back end on the sidewalk and pushing it along the floor. Again, I repeat- IVORY sofa. Oh wait, second best part- they forgot the other piece of furniture I ordered and had to go back for it. It's going on 3 hours past my original time slot and I haven't heard from them in over an hour and had told them I had somewhere to be. I had to call Macy's and have them put a sign on my bookshelf saying "This item must be wrapped with blankets" to avoid having to explain to them a second time that that's how this whole moving thing works. This app is a reminder of why you just pay the little extra and get people who know what they're doing.

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Can't sign up!. Hi. I can't sign up! While signing up using Facebook Login the application crashes. When I try to sign up with my phone number the verification code sent is incorrect. Waiting for your next update to change my rating :) Thanks

Multi-location pick up. It would be amazing if you offered multi-pick up delivery in San Francisco

Can't evaluate. Downloaded the app. No indication beforehand of service area in description. Apparently services only in California area. No option provided to delete profile once set up.

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Amazing experience. It is the Uber of furniture moving!! What a delightful experience. We purchased a couch and the delivery service the store recommended let us down. We called the store back and one of the reps then recommended Lugg. We downloaded the app and for the same price our couch was delivered in 2 hours!! No scheduling weeks out in the future. It was done immediately and with great care. Very professional movers. We plan on this being our go to for future furniture purchases.

Need credit for work not finished. I hope that someone will call me and work on making this price I was charged be a fair amount so I can be satisfied. The workers did their best but were not able to get the sofa in and the old one out so at this point both sofas are sitting with me and I have to get a handyman to come fix all the knicks and bruises on my walls and also getting this sofa to my upstairs unit I am willing to pay something but not the entire $227 when the work was not done fully and I now need to pay more to get this done. Basically I should be charged for delivery and nothing else At this point the guys tried and were not equipped with tools to get this job done

Lugg is a great service to have available. Lugg makes formerly hard things easy. No need to rent a truck, borrow your friend’s, or hire a big moving company. I’ve now had the pleasure of using Lugg just twice, and both experiences were excellent. I’ve been spreading the news by word of mouth, and have encouraged several acquaintances to download the Lugg app, and have it handy when they’ve got moving or hauling to do, large scale or small. Thrive and prosper, LUGG!

Low stress and highly professional. We used Lugg to move a very heavy and expensive piece of furniture from the store to our apartment, which is quite difficult to navigate even with small furniture. Lugg was so easy and quick to set up, with options to get the furniture to our place the same day. My husband and I just sat back while we waited for our furniture and the movers were very careful, with all professional gear and know-how. 10/10 would use again.

The XL isnt an XL for a 1 bed. Happy with the guys who showed up to help me move. However, I ordered a moving vehicle that was suppose to move a one bedroom apt. It was a large VAN?! Not the size of truck to move a one bedroom apt - and my apt was small. Needless to say 1/3 of my stuff had to be left and moved the next day. Lugg did give me a credit when I sent feedback. But I wish they had a better approach on helping the customer to know if the vehicle will work for your move beforehand. :((((

So happy with Lugg and Ivan and Daniel!!!. I actually wrote a review earlier when requested, but want to be sure everyone knows how fabulous Lugg is and how exceptional our two workers, Ivan and Daniel were!!! They worked so efficiently and carefully moving our furniture from upstairs to downstairs, so that new carpet can be installed. We were absolutely amazed at what a tremendous job they did!!! Lugg will return on Saturday to move the furniture back upstairs. I hope we get Ivan and Daniel again!!! If I could give them 100 gold stars I would!!! Just THE BEST!!!

So happy for this service. My movers ran a little late but did an awesome job. I highly recommend Lugg but be flexible on the timeline. It would be better to schedule early in the day because things can take longer than expected. I had no way of getting my sectional from Fred Meyer to home. But thanks to Lugg, I have brand new sectional in my home. I will use them again.

Moving done the right way. This app and the service are incredible. It shows you where the moving truck is on the map, gives you heads-up for when they’ve arrived at the stops, and all payment is done through the app! Makes the travel part of moving simple and efficient and ended up being far more cost effective for my moves. Highly recommended!

I should file a lawsuit against Lugg. Booked a mover and was left stranded half-way through my move because apparently they only support *one* trip even if all of your belongings don't fit in one trip. NEVER was this explained or mentioned in the app or on their website. When I was left walking home at night with half of my stuff moved, Lugg's support told me "this information is shown in our FAQs". Who do you think reads FAQs when going through the booking flow?? Are you serious..? So Lugg left me stranded, 9pm at night, walking home, and half of my stuff still in my old apartment. I lost part of my security deposit because I wasn't out in time. And no matter what their support team says, this is completely their fault. NO ONE reads the FAQ unless they have an unanswered question. When you compare your service to a mover and say you're charging by the minute, at no point would anyone assume you can only make one trip. You shouldn't compare yourself to a moving service because every moving service would make two trips if needed. That's obvious.

Amazing!!. This app was awesome. I tried to find movers through Yelp but it was taking forever to get quotes and figure out scheduling. Instead, this app seemlessly let me find 2 amazing movers (a husband wife duo) and they were at my house within the hour, and had all the heavy moving done with 1.5hrs. The convenience is worth the 5 star rating but James and Candee made it a 10 star experience in my book. Would use this app over and over again. Thanks West Elm for promoting this - so glad I saw the flier promoting the app at the register at my local SD West Elm. 💯💯💯

Love this service!. Wow! Wish I would have known about this before. Choose the size of vehicle, one or two luggers (movers), same day move if you want , flexible times, etc. I needed furniture picked up from Macy's in Tukwilla and brought to Snoqualmie. I could have had the same day service, but I opted the following day. I chose two Luggers because I didn't want to help, but it would have been less expensive if I wanted to help. App tells you how much it will be, based on distance, size of vehicle, number of luggers, etc. The guys were great!

Best ever delivery!. Thank you for offering same day service - these guys were punctual, efficient and kept me in the loop from pick up at the store to arrival. I had originally scheduled delivery for Sunday but was able to be home Friday afternoon and Lugg managed a same day delivery! Amazing! I did tip my workers personally, but after service lugg offers an option to tip through the original contract online thru the app. Can’t say enough good things about this company. Will use again.

Happy Customer. Costco made a mistake by not giving correct merchandise to Lugg’s guys instead I received someone’s else merchandise when I realized what happened I contacted Costco’s manager with very little help they did not want to abmit their mistake. Lugg’s guys went the extra mile and made correction by going back to Costco and made the exchange and they did not hesitate to make the decision instead of waiting. If there was a 6+ starts I would give to the guys JOB WELL DONE! excellent service will definetly use Lugg again and will recommend!

Do not use this app. Today, using this app for the first time, I ordered a Lugg for waste removal. The pick up set from noon-1pm to go to a recology center. The lugg app kept postponing our pick up and the team didn't show up until 3:30pm, 2.5 hours late and the lugg team refused to take our items because the the dump would be closed by the time the lugg team got there. My entire afternoon was given away waiting on the lugg team, and my items were not removed. Lugg offered to comp me the full price of the pickup even after it was way to late for the drivers to make it to the dump. I can only assume lugg's plans were to leave the items with the drivers overnight as they would've had no other options. No part of my interaction with this app makes me want to trust them at all.

Clutch. I used this app for the first time today. Moving is already a crappy experience but this app really made things go smoother. I booked the time slot two days before my move. You have no clue what type of mover you will get which is no different than any other on-demand app service but if you get a quality mover this seems to be a very necessary app. I literally didn't have to talk to anybody and the move went about as smooth as a move could possibly go. It is worth at least one try.

AMAZING SERVICE. Movers within 30 mins?! Lugg is an incredible service. For interior designers like myself, the app is indispensable. Showrooms, clients, and retailers are always amazed when they learn about Lugg for the first time. I rave about the service and wish more people knew about it. I’ve used Lugg for years now, in multiple cities, with only A+ experiences all the way around. The “Luggers” are always friendly, hardworking, clever, kind, and courteous. I cannot recommend them highly enough! Thank you 🙏🏻

First time’s a charm. I was skeptical of this service but had an amazingly good experience - super professional and prepared movers came and hauled my new dresser to my house over 45 minutes away from the store where they picked it up. It was raining and they had a tarp handy; they belted down the box so it didn’t shift around in the pickup bed; they got to the store in about 15 minutes after I requested them on the app. Super friendly, professional and thoughtful - and for an affordable price. I can’t wait to try the service again.

Great Service!. Today was the first time I heard of this service when I was making a purchase at home goods in Jantzen Beach. The service was fast friendly and without damage. And the best part is it came within a couple hours of me making a purchase!! I would highly recommend this service and especially Jason and Savon. They get it done and on time. Thanks for making Saturday on this Labor Day Weekend! Life is good.

Lugg, where have you been all my life?. On time and perfectly executed, though we are in a difficult downtown building (older, no loading dock), have a smallish elevator and they had to move a big piece of furniture out of the way then move it back after. And several tight turns with a large sofa. Not a scratch on any wall. They were so cheerful and kind. The app works great. So easy! I’m a fan after one use. Not affiliated with the company in any way.

Exceeded hopes. I scheduled a few days ahead of time, needed to move two heavy items. Got a low-end quote that came in within $20. Received a couple of reminders, a confirmation an hour ahead of time, and an interactive map of approaching truck, which arrived within original hour scheduled. Movers were efficient and careful. My only problem was, knowing the minute rate made me nervous, but was very pleased with results. Movers are sub-contracted, so I realize each move may not be as positive, but very pleased with this result

This was great!. I had a heavy wardrobe I had to return to Ikea and a busy work schedule with new furniture scheduled and I had no idea how I was going to do it all. This service saved me. Pedro and Blake texted me early this morning - arrived on time, we’re totally friendly and fun, took the wardrobe and were gone in 15 minutes. They took it to Ikea, waited in a return line, got all my refund info and texted to me. It was great for me (pricier because they waited in line) but got it all done in a little over 1 hour. Just couldn’t have been better! Highly recommended.

Shockingly good. I had no idea what to expect from Lugg, given the “Uber of moving” business model. But this was a fantastic moving experience and blew past all of my expectations. Luis and Ali were awesome - showed up on time, wrapped everything carefully and got it in the van in no time, and same thing with the unload. Totally professional and careful. Moving a 1 BR apartment, from start till finish, 1 hour 15 minutes total. I wouldn’t hesitate to use Lugg again. Highly recommended.

Great company. I can not recommend these movers highly enough. I requested an on-site move of a large couch. Professional movers who relocated my furniture a few months back said the couch could not be moved due to the stairway. They left it down in the basement. Lugg’s movers evaluated the situation and found a way to move it where the others said it could not be done! On top of that, it was very inexpensive. I give Lugg the highest ratings possible.

Be aware of over charge. Lugg app is good for ppl who need small move but their policy on how they compute is very shady and opaque. I bet you start your clock for time and your bill would say higher time. Their driver comes much before actual expected time and they start billing you Driver waits more then required time to have clock more money and Lugg would be a mute partner as they also earn commissions. Though not all driver but it Lugg who is to blame for not making transparency My case load time was 3 min 46 seconds but I was charged for 15 minutes. Always check time else you are being over charge for sure. I noticed this after 4 Lugg charging me more then I expected and then decided to track on 5th one...and I saw they over charged me for 15 minutes...and cold response on refund when asked on clarity Driver comes early you get charged but if they are late you won’t get compensation. They don’t honor your comment but do say add as drivers read it...but usually that goes to drain and they find new avenue to charge you more on time...so be careful.

RIP OFF. Drivers don’t know what they are doing, description of the van and capacity is inaccurate and while they ask you to write notes on the details of your move nobody actually uses those notes. I recently requested a van to move dining table and chairs plus sofa and large chair. (The van that claims to fit an “entire living room” The only thing that made it to me was the dining table and chairs and the sofa CUSHIONS. They didn’t even bother removing the legs on the table. Had they bothered it would have all fit. Instead I spent THREE HUNDRED BUCKS to have a dining table and 6 chairs moved in addition to five sofa cushions. When I complained they offered me a $20 credit to be used on FUTURE moves...lol! App has been deleted.

NO CUSTOMER SERVICE CONTACT, MOVERS WERE A NO-SHOW. We scheduled a Lugg a week in advance of the moving date. On the morning of, we got a text notification that the Luggers were on the way and should arrive on time. Well an hour passed and our moving window that we had scheduled closed. There is no way to call Lugg or reach out to the movers to see why they are so late. There is only an email address which does not offer a quick response (I didn’t get the email until the next day). We waited around for hours and the Luggers never arrived. We had to scramble to find other movers for our emergency move. I’ve never been screwed over so hard by a moving “company”. This is an absolute scam!

BEST DELIVERY EVER!!. Honestly this was the best experience I’ve ever went through with moving furniture. They were cheaper then the store delivery price and so precise and clean when bringing furniture into the house and up the stairs they did a even better job then any furniture delivery story could have done. Not to mention they were extremely polite, and punctual!! Truly thank you again Frank and Victor you both totally blew my mind and even my hubby was impressed which trust me says A LOT!! I will definitely recommend this app to everyone because it’s so worth it!!

Best Decision I made. I needed a very large sofa delivered immediately, i hired two luggers in a truck, the store said “we know Lugg, you can go home and relax just leave a copy of your receipt with customer service!” That was all! I came home. Prepped the area for the sofa and within an hour the guys were here. Very professional and cautious not to drag anything on my wooden floor without me even asking. Make sure to TIP your movers, but if you are like me and don’t carry cash the app lets you add the tip to the bill. Love that!

Sometimes one is pleasantly surprised.. I am no longer a young man. Not even middle-aged. I remember a time when gas stations were called service stations. A time when character and dependability were the standards in business and life. And, just when I want to lament their passing by the wayside, I have an experience like the one I had with Dee and Christian, the two gentlemen from Lugg. They were prompt, personable, professional and engaging. They should be lauded and prized. And, if they are examples of Lugg’s standards, thank you for creating your business. A fan

Easiest delivery option in LA!. I work for a well known furniture store in LA and I have more success allowing my clients to manage their own deliveries using this app than any other delivery setup. I suggest it often and have used it myself with little to no hiccups. The best part is just that I don’t have to manage the deliveries myself, and the client is in complete control. The pricing is also better than anything we offer in store. I definitely recommend!

Got charged for waiting for customer service. My item was too heavy for the crew, despite the fact that I already told them what I needed to move (an upright piano). I had to msg customer service to see what to do. First, there is NO PHONE support. Second, waited over 20min for the chat, and I was charged for the time the crew waited for their customer service (same rate as if the crew was moving stuff). Their rate ended up being 2x more expensive than the local mover and their staff were teenagers and extremely unprofessional. They offered a $10 credit next time I need to use their service. No, this is the first time and will be the only time I use their service.

Surprisingly easy!. This is my first time using this app, I tried dolly at first but I didn’t have anyone scheduled so I canceled it and used Lugg instead. I got a confirmation right away that my helpers would be arriving at the time scheduled, but I didn’t get the details about who they would be until a couple of hours before the arrival time. You’re able to track them just like an Uber and it was surprisingly easy experience. I would definitely use this again.

Terrible. We were referred to Lugg my the salesperson at Macy’s when we bought furniture. It was more expensive to go through Lugg than store delivery but, as we had a tight schedule, we thought it worth it as the big selling point is getting to choose a one-hour delivery window. We set it up and paid. The movers were over an hour late ( outside our delivery window) PICKING UP the furniture and they took an hour geting it to the destination. All told, it was a three - hour ordeal waiting. So I spent $20 extra to waste a whole hour more. No thanks Lugg. We got lots of texts about the movers status, btw - mainly oops they are late communications. As delivery was to storage unit rather than home we were still stuck waiting.

How were we going to get this home?. We bought a love seat from Costco. Too big and heavy for us to get home. Costco staff told us about Lugg. Downloaded the app and we were in business. The guys picked it up and were here before I even thought they could be. They had to get it upstairs and set it up. Hard work, but they did a great job. After moving it a couple of times to where I wanted it, they made sure the electrical worked. Great job, guys. I’m sure we will use you again.

Fabulous service. Love Lugg!! Where have they been all of our lives? It’s like Uber, but for moving tasks. We just had two of the most polite and considerate individuals come over and help move furniture and all sorts of things from one room to another. They also took a load of things to the Salvation Army for donation. They were eager and ready to do anything we handed their ways. The app was easy to use and tracked their on time arrival. Thanks for the service, Lugg!

Too good to be true. I am beyond speechless. Since that was my first time using Lugg, I couldn't help but feeling skeptical. However, the experience EXCEEDED my very high expectation. They arrived on time at the pick up location, quickly brought the item which was a daybed to my location promptly. They handled the stuff professionally yet quickly. Pricing to me is a little high but I think it's worth the price. It would probably cost me more time, money and effort to rent a van and get extra labor. So yes, Lugg is the answer, and I am shooketh by the goodness Lugg brought me ❤️ thank you!

Lugg deals with problems quickly. My first time to lugg did not go smoothly. My luggers picked up a sofa set at Costco. On the way to our home, the ottoman of the set fell out and got damaged. Thankfully no one was injured! My luggers, Dangelo and son Josaf, were very apologetic and nice that I couldn’t get angry. The good news was that Lugg support who I contacted via email fixed everything right away. They refunded the cost of delivery and also reimbursed the cost of the ottoman within 24 hrs! This is really reassuring and now I know I could trust them next time to do the right thing!

Brilliant idea!. I have used Lugg since their early days. I have never moved with Lugg, I simply need to change furniture around from time to time with my own unit or in the rental downstairs. No longer a need to hurt my or my family’s or friends’ back! These people do the heavy lifting for you, and they come right away and change a very reasonable rate. Five stars, fantastic. The nicest workers to a one.

Damaged furniture. Beware of using Lugg. They are not accountable for any damage done by the Luggers to your furniture. Lugg will say that they’re trying to solve your issue: THIS IS A LIE. DO NOT TRUST THEM. They’ll wear you down by ghosting you and offering solutions that no one would take. I had my bed scratched and my sofa scratched, stained with paint and completely dirty (oh yes! They don’t use any sort of protection for your furniture), and the only thing Lugg was willing to do is give me a partial credit on what I was charged. That amount represents 12% of the purchase value of the damaged items, which were bought a year ago. Use Lugg if you need to move trash, DO NOT USE LUGG if you don’t want your property damaged.

Unprofessional and customer service doesn’t care. I had heard such great things about Lugg and wanted to try it for myself. My movers were unprepared and unprofessional. They didn’t have a rolling dolly for my boxes and carried them all by hand, stopping to complain to me that they were heavy. They also did not complete the moving process properly and restarted my move several times on the app, confusing all the people I had notified of pickup and drop off. It’s June 7th 2020 and they were not wearing masks for Covid-19. Finally, customer service reached out after I left a negative review in the app, and I haven’t heard back from them since. My price is wildly inflated and I’m disappointed that I tried Lugg. All of the friends who helped me with this move are turned off from Lugg in San Diego too.

Excellent experience; Makes moving stuff easy.. I used this app / service for the first time today. Great experience with it. Easy. Very kind and professional movers. I was able to track the progress of pick up and delivery (just like Uber); allowing me to duck out of work at just the right time for delivery; the. get on with day. I've used 'Dolly' in Seattle; but Dolly does not serve Tacoma. I'm glad that Tacoma has this service. Highly recommend.

Lugg/Michael were just what was needed,. Great app/ Great lugger! Michael showed up 7mins before I did, but waited (w/o charging for those mins- mostly because when arranging for a Lug, you never know how soon it’ll be picked up & how close by they are, and because I messaged him of my arrival time- HONESTY SAVES TIME!). Michael dived right in helping me move an extremely heavy/awkward Carlton House Writers Desk, from trailer, up the front walk, thru the front door and then flip it over onto its spindly legs. Easy-peasy!

Heavy cabinet. First time using Lugg. Easy to setup and use. Ordered late at night for next morning. App was helpful showing truck in route and exact time arriving-on time as promised. James and Stanley arrived and moved a super heavy and big piece of furniture. They were respectful, friendly and did the job quickly without any damage. Would definitely recommend Lugg and both these 2 men-(they have a big truck) you will not be disappointed! They also have a great personality!

Fantastic!. I have always had a great experience with Lugg. As usual, I got to pick the one hour window in which the item was picked up and to super friendly guys to help move all my furniture out of the way to make room for the new couch. They even took the area rugs outside and shook them off for me! They ended up moving about six pieces of furniture around so that the new couch would fit just right. This is the third or fourth time I have used Lugg and I’ve had the same great experience each time.

DO NOT USE THIS SERVICE. I have never written an app review before, but I am compelled because our experience with Lugg has been beyond awful. They didn’t show up the day we scheduled, and I received no notification or update as to why. They came the next day after I rescheduled (why didn’t I just abandon ship!?), and two Luggers showed up to my apartment with the cabinet, even though I had only requested one. They said that because I only requested one, my boyfriend was responsible for helping get the cabinet into our apartment. Absolutely ridiculous!! They have no customer service phone number, and only communicate via email. This is inconvenient for many reasons! DO NOT USE THIS APP!!!

Scam. Scam. No phone number to “customer service”. None. You cannot call anyone at this company even if one of the Lugg drivers has your belongings and fails to deliver all of them. All you can do is email them and hope they help. Lugg failed to deliver my belongings which means I’m out the $200 worth of stuff I bought but also the over $76 Lugg fee + what it will cost me to dispose of the useless things they did deliver. Lugg refunded me $25 for the “inconvenience”. Why would Lugg feel entitled to even one penny of my money after they 100% failed to do the job I hired them to? It’s like I ordered a pizza and they delivered me an empty box…no pizza…then kept most of my money as a charge for the empty box. Makes no sense. Theft really.

Good Picked Up and Delivered In 2Hrs!?. At first, not having a phone number as a point of contact was a bit concerning, but when it came down to go-time, communication was fluid. I was able to coordinate with them over the phone and it went absolutely smoothly, perhaps even moreso had I actually been there. So glad I didn’t resort to Craiglist. My sister recommended Lugg and from my experience I would definitely recommend to a friend and will.

Friendly and reliable!. Wow, I just finished a job and am impressed! The process was as expected and the Lugged is friendly and professional. I like knowing the estimate and breakdown in advance so that I know i can ask the slugger to wait but it would add on to my bill. The tracking system is pretty accurate and seamless - you get a reminder the day of, you know when the Lugger is heading over and when they’re almost there, and the other contact I got was able to track their whereabouts on the map too. No hiccups.

Great service. Enjoyed using Lugg for the first time. My furniture was picked up and delivered within an hour of signing up and entering the info. Very easy to use. A moving version of Uber/Lift. The drivers/movers were so friendly and nice!!! Fast too. When I realized the retailer forgot to give them a pillow to one of the chairs, they were kind enough to go all the way back and get it at no extra charge. Called the retailer right then and told them I was missing a piece. Great service!!

Great overall, one small suggestion. I would only change one thing about Lugg. When it gives you an option to tip your lugger, it’s not based on percentages of the service’s overall costs but $10, $15, $20. If you’re not paying attention, this can look like 10%, 15%, 20%, like most apps are laid out. This is frustrating when you accidentally click something you didn’t intend.