ACN Virtual Care App Reviews

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App is truly a Godsend. I absolutely love this app so far I have had care for my self and my children. The providers are amazing and always seem like they truly care.

Great visit but no way to contact after visit. Registration was easy enough. Wait time was as listed. Nurse Practitioner was knowledgeable, empathetic and helpful. She followed up with a phone call with additional information in a timely manner. It was all great until I went to the pharmacy to pickup the prescribed medication. The pharmacist didn't have a script phoned in and the website customer service was completely useless. There is no way except to pay another $39 to get follow thru on the prescription. Beware and ask questions. Other than that, it was a great experience.

Your all AMAZING!!!. Thank you so much for your help. This app and service is beyond spectacular. I always feel like people get paid to write good reviews but I truly see why this one needs to be written by me. Thanks Kim (nurse).

Wow!! Wish I found this sooner.. If it weren’t for the trust I have in the Providence name I would never have tried. I was short on options at that time of night so I took a chance. I’m glad I did. The experience exceeded all expectations. I was instantly connected to a kind & knowledgeable physician. The conversation never felt one-sided or rushed in any way. She even called me back to let me know the pharmacy would have my prescriptions filled before closing!!! Better experience than the local clinic and at $39 it cost less than my co-pay.

Success. My goal was met,I was really in a pickle not being able to get to a clinic till Monday,The NP met my needs and showed concern.I will use this site again if I need to.

Open?. So your claim is that you can just get on and sees provider or make a appointment. Humm it’s a little hard to do that when NO PROVIDERS ARE ONLINE!! You have to then make a appointment for almost midnight. Yeah this is stupid, used to be a great idea now nope

Awesome. We ended up with Linda Fredericks as our nurse for my son who is not feeling so well with cold/pink eye and I absolutely loved her and felt so great about her. We were so upset with the wait at first but happy because we didn't have to drive far away to emergency room and then when Linda came on and was so totally awesome all I could think was how we could make her our family primary physician. Thank you so much to Linda, and also thank you so much providence for this awesome and convenient way to see a doctor/nurse !!!

Providence Health Express. Installed the app. Was shown a video on how it all works by one of your Reps at our in-service meeting for Evergreen School District. I have Providence ins. and an account on line on the website for Providence. I cannot get any further that the name, e-mail, DOB page. The next page says they have a record of my account with partial info. and to call the support phone number. I contacted them and at this point they were going to put a team on it and return my call. Still waiting.

Service not available. We live rurally in Oregon and wanted to use a virtual visit to avoid the long drive to an urgent care clinic. It’s Sunday so maybe that has an affect on it? The Providence app for virtual appointments said that we needed to download another app, directed us to a national providence virtual app which told us that there was no service in our state yet, but check back because there ever expanding 🙄. When you finally find a virtual appointment phone number, it says that they are too busy to answer the phone and hangs up….what service?

Amazing. This was the best urgent care experience ever!

This was Super!. I was able talk to the doctor, she asked me all the pertinent questions, she had access to my account; it was just like going in but in the comfort of my own home!

Exactly what I need!!!!. For small annoying issues that happen often, especially for us ladies, urinary tract infections, ect this app is an absolute life saver. When I'm traveling for work or busy with every day life I can't always carve out enough time to sit in an office for 3 hours for something that takes 10 minutes! Love this app, used it 3 times already! It's the wave of the future!

High quality. Just what I needed. Sure beat driving twenty minutes to urgent care at 10:30 pm on a Saturday night.

User. It was simply outstanding for me to be able to see and speak with a medical professional through my smartphone! Excellent technology! Within one hour after opening my account, the personable, competent provider was able to examine me through my smartphone's camera (I could see him and he could see me on the split screen), which made the experience much like an in-person visit. This is one major part of the future for the healthcare profession.

Amazing. I have the flu, using this service ensured my bed rest! They sent me a doctors note for work and gave me recommendations of getting better and medicine. Saved me an expensive trip to the ER and answered any question I had. Professional and efficient.

Amazing service!. I love being able to see a provider from my cell phone when I'm sick! Instead of calling into my provider, waiting for a visit, then driving there, waiting in the waiting room, waiting in the examination room, all while I'm sick...instead I can sit in the comfort of my home - and it costs less!!! Thank you for this innovation!!

Sooooo much better than urgent care!. I had a horrible nagging cough and considered going to urgent care, but I always seem to catch something there...too many sick people in one place. Then I remembered a sign at work saying Providence Express has an app! I had been to a kiosk location before, but this sounded easier. I downloaded it and registered easily. It asked me a few questions about my personal info and my insurance plan name/ID #. Much less work than filling out paperwork at a clinic. The app showed me there was one NP online with two people ahead of me and the app said it usually takes about 10 minutes per person. While I was waiting for her, someone confirmed some information with over a text message-style chat. When we were done, I was told it would be another 10-12 minutes but it was much less. The NP Katharine apologized for my waiting 20 minutes, but it seemed like less and the app prepared me for that wait. She was very nice, personable, informative and thoughtful. The app was very easy to use...I just sat in a comfy chair and talked to her FaceTime-style. I will DEFINITELY be using this in the future and recommending it to others!

Revolutionary. Simply amazing!. I live in a small town where Doctor appointments can take weeks to get in and walk-in clinics are around $200 without any labs/tests. Stuck with a sore throat and having to work Monday, I was kind of out of options on this Sunday afternoon. I figured I would give this a shot- I was worried it might be a scam- but with how I felt, $39 seemed like a reasonable gamble. OMG! I was so pleasantly surprised. NP Dunsmuir was so kind and helpful. I also felt like she listened to me more than my doctor does. I am so glad I tried this!! Talk about healthcare of the future! I was so overwhelmed with relief by the end of my call that I was almost in tears. I could not believe it was that simple! This is revolutionary. And now I just need to go pick up my Rx at my local pharmacy. AMAZING. Thank you!!

Waste of Time. This was ridiculous. The NP I was connected to told me straight away she couldn’t do anything and to go to urgent care. If I was well enough to leave the house I would have done that in the first place! 🙄 She was curt and cold and seemed irritated by my symptoms. Besides going to urgent care she suggested a warm bath. Thanks lady, that never crossed my mind. AND drink plenty of water? You don’t say! Worst $49 I ever spent. This is just a glorified nurse hotline and you can call those for free. That is my recommendation.

This is great!. It's such an easy to use app and helped me get the help I needed without going to a dr! Awesome!

Works in Oregon too. App says Washington but works in Oregon too.

Convenience + & Fast, Friendly Care. Easy to schedule an appt., the app is intuitive and user friendly, connection was good, and the provider was able to see me right on time. She had access to my chart and utilized my past history in a very intelligent and thoughtful way. Often in our Urgent care or walk in facilities rarely do the providers go over your history. They rx their way and scoot you out the door as fast as they can. So I found this refreshing. Kudos to the team!!

Good usage experience, be careful of setup. Like other users, I had issues with initial registration. It would crash when adding insurance info. Workaround for me was to finish registration without ins. Info, then add insurance information *after creating user* but prior to seeing the nurse practioner (ARNP) on my first virtual consult. I had a sinus infection and the kind nurse was able to see my electronic medical record (EMR) at Swedish and leave me a message on MyChart. They also had my pharmacy info when writing me a prescription for my treatment. All in all a pleasant experience from the comfort of my own home.

Great service! Saved me trip to the urgent care.. Easy to use great service.

Great tool for remote care!. I've used this service twice when I was unable to find an opening with my primary care physician and it's worked great. Granted, you'll need to self care and measure your own biometrics if you want it on file, but the guidance and service is superb. For serious issues where self care isn't sufficient, I recommend going into a clinical setting.

This was kinda dope!!. This was super neat and I really appreciated this service. I needed clearance for activity and knew I had plantar fasciitis but needed a doctor confirmation and a note for coaches and such that required me to go to urgent care. I didn’t have time or resources to go there, and I got the care I needed and the note as well. I saw Brianna and I really appreciated her personable appearance and her clear care for patients. She was quick and efficient. She provided me with her license so that I could confirm her identity and it was very professional. Run like a real urgent care but over the camera in my home. Much appreciated and highly recommend it.

Technology at its best. On vacation and forgot a routine prescription. It's a Saturday and no nearby doctors or walk-in clinics open. This came to my rescue. I did have to wait in line about 40 mins but honestly NO BIG DEAL. I have my prescription waiting at the nearby town!!!! Will use this again for other non emergencies I'm sure. . App worked perfect!

Pinkeye and a speedy, convenient resolution!. Wow ... Medicine taken to the next level and kudos to Providence for making this leap forward to invest in the technology necessary to make this happen! Eldest son had pinkeye (we knew because this wasn't his first bout) and we were able to save the hassle of getting in our vehicle in the hot (for us) weather and drive to a clinic, sucking up at least an hour! I downloaded the app, met w/the provider, and had resolution in LESS THAN 15 minutes! All was handled on our iPhone from the comfort of our air conditioned dining room! Thank you, Providence!!

Don't waste your time, and money!. I got a sinus infection, and on the same day a postcard about this app came in the mail. I thought why not give it a try, because I live 40 minutes away (one way) from my primary care doctors office. Well it was a big waste of time, and money! The app wouldn't connect to the Nurse, and she ended up calling me on the phone to inform me that she couldn't help. She was supposed to cancel the charge, but didn't. I then had to track down the nurse, because on the app there is no contact information. It's day two of trying to get my money back, and all I'm getting is the run around...Save yourself the time, and stress, and skip this app! Just do what I ended up having to do, and go to your regular doctor.

Affordable and convenient. Virtual visit is a a great app. The health care professionals are knowledgeable and treat you like a patient and not a number. It was 5 mins from the time I signed in to the time I was talking to the nurse practitioner. The nurse practitioner listened as I described my symptoms and she was thorough in explaining the medications she was prescribing to me. I highly recommend Virtual Visit!!!

Great first use. An excellent option to see if my teenage son’s conditions were a bad cold or flu. Nurse was kind, helpful and engaging.

Fast times and lovely NP. I get UTI's pretty frequently and just needed to be prescribed antibiotics. I love the app and will only be using that from now on.

Great, Professional, friendly, affordable. This was the first time I used this app while visiting WA from out of town. Dolores is wonderful!!!!!!! She got my burn infection under control with the right antibiotics and made my vacation much more pleasant. Very affordable service. Dolores F. is a professional, friendly, nice, kind nurse practitioner. Thank you Dolores!!!

11pm care without an ER visit. I developed an earache with symptoms coming on right at bedtime. I thought I would be able to go to sleep and go to an express care clinic in the morning. Rest was short lived with that awful ear pain. Access to a virtual visit meant I didn't have to go to an ER at 11pm just for an ear infection and wait time was way shorter!

Patient. 2 hour wait, when I was supposed to be next patient. Very frustrating.

Great visit. I saw a PA and she was very nice. App works great. Thanks for the help!

Used first time today. I'm a frequenter of Urgent Care and Emergency room due to anxiety/PTSD and lack of consistent access to care. I found out about this app through HealthShare when I was enrolled and was like *this is too good to be true* surprised. I have been having respiratory issues today and would have gone to ER to figure that out but was able to have "a nurse in my home" so to speak, thanks to technology! She diagnosed reactive respiratory and sent in order for inhaler, and counseled me through my anxiety about taking new meds. It was so great not to waste the time and resources of the ER, and to get such quick treatment. It took about 15 min wait time, wayyy faster than dropping into a clinic, and face to face via my iPad was a lot better than speaking to an advice nurse on the phone. I wish everyone had this kind of care and access.

Medical care has upped the ante. After 5 days of feeling miserable with varying symptoms that are different for me I found and used this app. My vision has been blurry and husband out of town so options to seek health care are limited. Having a medical provider give me advice without having to ‘bum’ a ride is amazing. The provider was kind; thorough and efficient. I highly recommend this option instead of waiting a week or so to see your regular health provider when you are needing professional attention quickly. Amazing experience for me.

Super convenient. Thank you Providence for giving me another option for seeing a provider immediately. Easy and way faster than going to urgent care. Will definitely use again.

Cost effective quality care. I saw Dolores Foglio, Nurse Practitioner and she is wonderful! She answered all my questions, was very patient all throughout my visit. She even offered that I call her back free of charge if I missed to ask her any question. My prescriptions was sent quickly to my pharmacy for me to pick up. Wonderful service! Swedish providers are the best-- very thorough and genuinely caring.

Great Affordable Option. In an age of high deductibles, this is a great affordable option for health care! Not to mention the ease of not needing to leave my home and tote my two year old and 5 month old to the Dr.s office for a sick visit.

So helpful and easy!. Easy to use, quick wait and the nurse practitioner was fabulous. I have asthma exacerbated by a cold and would have had to take my son to urgent care with me or wait days for an appointment with my regular practitioner. This way we stayed at home and I got advice and a prescription called in.

Amazing!. I'm so impressed. I could not get my daughter into her doctor and I did not want to drag her to urgent care to sit for 2 hours. Plus we don't have insurance and it would have cost over $100. Health express took 1 min to sign up for and cost $39. We talked to Kim, the healthcare provider via my iPhone. It met our needs perfectly and was so easy I had to write a review. I totally recommend the service!

Not available.. This has become the only virtual visit option allowed for Providence Health in Oregon, but there are no providers in Oregon. Make it make sense.

First time user. This was my first time using an online doctor visit and was nervous I would pay and then get nothing out of it or it was something different than i thought it would be. I tried it out and spoke to a nurse practitioner who was nice and was able to give me a prescription to help my cough. So much easier than going in! If it is for something basic like cough or a common illness like UTI this is a great and convenient resource! The app itself is very simple and easy to navigate. Any technology skill level could figure it out as it pretty much walks you through everything up to your visit. Don't be skeptical like I was - try it!

Avoid this quagmire of a medical nightmare if at all possible. I threw my back out while on vacation. Thought downloading the Providence app (which then had me download the ACN Virtual Care app since I was in HI) would be faster and more convenient than going in person to an urgent care, since all i wanted was a muscle relaxant. I was wrong. I spent more than 8 hours in total trying to see a doc and get the prescription filled. Was ultimately not successful, despite hours on the phone and exchanging e-mails with more people than I can remember…. Simply the most frustrating medical experience of my life, which is saying something. If you’re reading this…please do yourself a favor and avoid using this app and it’s services if at all possible. I wish I could leave a negative star review. -99 stars. Would not recommend.

Great experience. Will use again. This was so easy to use and the nurse practitioner was fantastic. She was so reassuring and I was surprised how well she could relate to my medical problem just via video chat. I will use this again, especially with my kids.

LONG WAIT TIMES. Just trying this app. So far we've been on hold for over an hour, switched from one provider to another, bumped DOWN the line. Seems to me it would be easier to leave a phone number and have them return the call when it's your turn rather than sitting online using up internet...waiting, waiting, waiting.

Great app, reliable and easy to use. Used it twice in one week and was actually able to talk to the same provider both times. Prescriptions sent digitally to my local pharmacy, spent 10 minutes on video chat and then just had to stop at the pharmacy on my way home from work. Even got a follow up call a few days after my visit to check up on my progress. Great service, HUGE time saver and would absolutely recommend it to others!

Incredible service good prices. Subject and stars say it all :)

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Great. I was camping and had a female issues!! This was an awesome relief! Very helpful would do it again

Excellent!!. App worked very well and very easy for me to use. I recently retired as a Telemedicine provider so was familiar with the platform of care. Provider was terrific and the app made it easy and seamless to get the care I needed.

Excellent!!!!. I am hooked! How easy and convenient! Great product!

Very useful. Great use of technology most people have plus cheaper than a clinic visit without the traffic and long wait.

Excellent service. It was easy to use and the provider was very helpful.

App closes!. So frustrating! You only get so far and it abruptly closed. I tried it on my IPhone and IPad so it's clearly something with the app. In theory this would be fantastic.

Great!. I have used this service several times and it is wonderful. So much easier than going to the walk-in clinic.

Easy and thorough. The app was great for a busy mom. Provider was thorough, took time to answer questions and resolved our concerns. Terrific service!

Awesome!. Quick and easy - and inexpensive! My son had an ear infection and they were great!

Excellent & Caring!. Thank you for helping me!

Awesome for simple needs. but if you need to prove you have a fever...

First time using the service. There was literally no wait time,flawless transaction, and the nurse appeared to be very knowledgeable. she prescribed me a medicine that I hope will work for my bronchitis I will review again in the near future

Great healthcare option. Professional and friendly. Was able to help us diagnose and prescribe medicine for a foot problem.

Excellent service!. I just used this for the first time and was very impressed with the app and the Doctors. It made it so easy to be seen and the care I received was top notch!

Love Swedish's Virtual Vist!!!. Amazing practitioner who helped me immensely!!

Not in Texas. Snif

Great app. Great app and I will continue to use it in the future

Newport Beach. No more waiting in crowded (and germy) Urgent Care waiting rooms! Love this service.

Great. Kind practitioners who care about your well being and health.

Quick. Easy and painless. For someone who has chronic small issues, this saves me a lot of time, as well as everyone else.

After waiting for almost half an hour. After waiting for almost half an hour, my app showed message that Swedish is updating the site and when I tried to get back to my forever waiting session, I could not get back in.

Best thing ever. Such a convenient, affordable process. I loved the NP, Lindsey Baker! Eval with easy prescription in like 10 min.

HR. Great! Couldn't be better

Great!. Such a wonderful, time saving service! Great Nurse Practitioner, friendly and helpful!

Tita. Love this!

Snowed in. I slipped on a patch of ice going down a curb going to my carpool this morning and hurt my butt, tailbone, and back. I called out of work because I am in a lot of pain (I have scoliosis and previous back injuries). My work requires a doctor's not to take time off for injuries. I couldnt get a ride to a local clinic so I don't know what to do. I have never used a virtual doctor before, but this was so fast and easy! I'm going to be using it a lot more now.

Needs good internet. Just make sure you don't have bad internet if you want to use the app.