Fidelity Charitable App Reviews

Useless. App blows up on login

Touch ID enabling screen broken - FAIL!. When you try to enable Touch ID, you’re obviously asked for your name and password first. But when you try to enter your password, the iPad’s on-screen keyboard blocks the password field so that you can’t see what you’re typing and you can’t access the field to copy a password from your password manager. Since the page is short, you can’t scroll down to see the password field, you’re just screwed. So, for me, it’s totally unusable - I’d give it zero stars if I could.

App no longer working. I have used this app for years but now I can’t even log in let alone use faceID. Please fix!

Crashes. The app crashes consistently upon loading. I tried rebooting my phone, and uninstalling and reinstalling the app and it still does not work. Disappointing.

Mostly Great. I cannot activate FaceID which is a feature enabled by the latest update. The screen used to activate FaceID will not accept my username and password as valid, the same username and password used to log into my account. Also the submit button in the Feedback section of the app did not seem to work so I’ve registered my FaceID feedback through this review. The rest of the app is really great and makes giving through my donor advised fund very easy.

Can’t log in. First time trying to use this app, it tells me that FaceID isn’t working and to enter my login info manually, which is what I had been doing. I’ll be interested to actually use this app if I ever get logged in.

App doesn’t recognize login credentials. I can log in fine on my desktop browser, but the app doesn’t recognize my login credentials.

Needs more work. It would be helpful to have the full website capability in the app, most importantly document manager (confirmations, statement and check images)

Not able to log in. Bad app! Stopped working!

Almost..... App is limited in how you can only make distributions and not contribute to your account. However, there is a major bug. When I try to schedule a future or recurring grant. The app freezes. The app works fine on grants sent "as soon as possible ".

Does not work. Can not parse label, error:-1. Something like that. Completely unprofessional. Version 3.0 on iPhone 10.

Great user interface. As expected with Fidelity, the user interface it top notch. I wish Fidelity Charitable would let me invest in FBTC, the Fidelity Bitcoin Trust.

Crashing on login. App loads to login page, but crashes when logging in.

Simple and Intuitive.. Love an app that just works with simple interface. Quick and easy, just the way I like it.

Feedback screen hangs. It shows “Loading…” forever. Last year it showed a blank screen. So, progress…? Apart from feedback not having worked for years, the app does what it’s supposed to; let’s you send donations.

Decent start. I would like to see the ability to contribute to my account from the app.

App crashing. Version 2.3 crashes after touchID login on iOS 10.3.1

Can't log in. Stopped working with latest upgrade. No time for QA?

App NOT Working. When I try to use the app, it says to go to App Store to download latest version, but, when I do that, it says I have latest version and only thing at App Store is link to “Open” the app, but when I do that, it’s back to saying I need to download latest version. In other words, the app doesn’t work!

Can't log in. It keeps changing my user ID and the keyboard will not disappear. Deleting it.

App Stopped Working!. Though my account is fine, when I use the app I get a log in error. Please fix the app. It’s been like this for over 2 months now!!

Not able to log in. I have loved this app for years, but it has recently failed to stay up-to-date with iOS updates or something. Not only does it say that my face ID is not available but also I get stuck in the oh yeah, security credentials step with no ability to login. Please advise.

Buggy. The app won't accept my user id and password.

Much better GUI. The look and feel and overall GUI design of this latest version is night and day compared to the old version.

App crashes. Have it installed on two separate iPhone devices both with latest iOS. App won't consistently load and when it does it crashes after login attempt.

App errors out when retrieving accounts. I have an iPhone 11 with iOS 15.0.1. When I launch the app it authenticates and then throws an error retrieving the accounts and quits the app. Can someone investigate? I’ve never had a problem before.

Login prob. As others have mentioned, I keep getting error message when logging in. It’s been going on for the past 2-3 months. Please fix this problem.

Update lost my password. I don’t like to remember a thousand of passwords so I saved password for this app. But when it does software update, it loses my password and requires me to re-enter the password to use it. I say forget it and remove it from my iPhone. It is useless.

App Hangs. The app always hangs on the User Agreement page and is unusable. Reinstalling doesn’t help.

Current version crashes. Each time I try to schedule a gift, the app will crash.

Update. Now that the screw up in the last version has been fixed to restore login with facial recognition and to remember your login the app is great and furnishes all the features needed in an iPhone app. Although you can't contribute to your fund that is probably not a feature that would play well on a phone screen.

Touch ID broken. This used to be a great app until I moved to new phone. Not sure if it’s iOS12 or IPhone XS Max - when I enter userID and password to enable touchID/FaceID, the app crashes I can still login by using password. But cannot use touchID/FaceID anymore 😩 My previous review: I was able to download and enable Touch ID and look at the balance, search for charities etc. I have not yet attempted to send money to the charity, will do shortly. So far I was able to find almost all of the charities I regularly donate. So far so good.

Login issues. Not sure what happened but I can't login to the app. It won't let me type in my whole password. Consequently the app is useless as it is.

Crashes. Can't get past login screen; crashes immediately.

It does what it does. If you are a Fidelity Charitable donor, the app makes it quite simple to make grants and review your previous grants. It would be nice if you could see your history of donations to a charity within the app, but instead you just need to scroll back through the whole list.

Lousy. This app is so poorly built. It’s constantly forgets who I am. It’s next to impossible to sign in using my finger print. If the organization wasn’t so good, I’d look elsewhere. The computer login is way better.

Add functions please. Good app but please add Touch ID support and ability to grant from a specific fund like you are able to do online.

Same problem with login. This is a great tool and I hate to give a poor review, but unfortunately the app is unusable.

Crashes constantly. This app crashes everytine you try to set up a new grant. It’s kind of worthless for anything but viewing the account and existing grants.

Not ready for prime time - avoid. As a Fidelity customer, I'm disappointed in the quality of this app. I couldn't get past the User Agreement section without the app crashing. Usually Fidelity is so much better with technology, but not here. Something was missed. Avoid this app for now.

Awesome app. Love this app. So easy to use. I was able to make a contribution to the account and process a gift with ease.

Nice app. Makes donations simple

Crashes on open. When I try to open the app using TouchID, the app crashes every time. Please fix!!!!!!!!!!!!!!!!! Update 11/4/17: STILL crashes on open. Please fix!

Broken login. Come on… get it together. This is financial services you can’t have a broken login flow!

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