Hobby Lobby App Reviews

No more 40% off coupon. The app has improved since I last used it, which I don’t have many complaints about. The reason I’m writing this review is to let others know that if they download it with the hopes of getting the coupon, it’s been discontinued. Other than that, for a craft store, the app is pretty decent.

Love the store, but the NEW IMPROVED APP is a waste of time.. If it’s within driving distance just go to the store. Don’t waste your time with the app. It’s worse than falling into a pit of mud with little snakes coming after you. I recently had major surgery on my eyes to repair a retinol hole so I can barely see the prices on items; so it would be nice to see a larger print and the 40% or even a 50% off coupon return. That’s something every homemaker looks forward to finding especially close to Thanksgiving and Christmas. Well, like I and many others have said, we love the store but the app is horrible and not worth using. That is, unless, you trash it and bring back the old app or a better version of the old one.

Awesome app awesome store. Love the app and the coupons are awesome. I do wish the could do a little better with the coupons by having it a little more random or something like on some copic markers or some drawing books and such. Love the store I get stuck in there for hours looking at everything

Service with a smile. I have not shopped at Hobby Lobby much before this year but we have moved close to one and I’m thrilled! The variety of everything they carry is astounding. The only negative I saw anywhere was that they don’t carry a high pigment artist color but everything else is there ready to go! I love the fabric section, the collectibles and children’s items (including t-shirts and ball caps to decorate to your heart is content). Interior design, floral and even cards give a nice variety, whether you are “into” western, sea shore, or pink feathers, they got it! Last year, I was sorry to see their coupons go away but they reduced the prices so now I don’t miss them. I’m getting your app so o don’t miss a good sale!

Glitchy. It was very glitchy and hard to use. The app kept un-favoriting and taking out my items from my cart and wishlist as well as the search bar not working. It only takes pay-pal which was somewhat frustrating for me but not a big issue and I just wish they would make it easier to search and browse, maybe show the yard length of yarn underneath the main page instead of having to click on and search for specific description each time. Still love Hobby-lobby just wish the app was a bit better and more functional.

Changes. Been an avid fan of Hobby lobby for years. Even though there was a Michael’s and Joann within a half mile I always went to Hobby lobby. A lot of that had to do with the fact that it was a Christian store, but the other reason was because they always had what I wanted with my crafts, scrapbooking, and home decor. The recent changes they are making are a terrible idea. I understand that even some of the employees are calling it bed bath and crafts. I never went there to buy a toaster or a blender, I went there to buy crafts and scrapbooking supplies, and home decor. Extremely bad management decision. It will definitely cost you a lot of business.

DO NOT USE THIS APP. I tried buying items off the app, almost up to $100. First off, the search function is so bad. If you specify what you want it will show you some results but not all the results. Say I search for ocean, I’ll get some ocean results, but I won’t get all the possible ocean results available in their store or online. Second, they charged me so fast and did not send me a confirmation email nor proceed in the screen after I hit pay with ApplePay. It gave me an error and said something went wrong. Oh but charging me didn’t go wrong did it? I am demanding my money back and deleting this APP ASAP. DO NOT USE THIS APP OR THEIR WEBSITE!!

Great Store. I will always love to go to Hobby Lobby because of what they stand for. It's not just about the store but who runs it and what they believe in and people seem to forget that. Beautiful items and you get what you pay for. They also don't bombard you with personalized ads like Michaels does. You can see the fierce ambition Michaels has and the humbleness of Hobby Lobby. God Bless Hobby Lobby!

Hobby lobby shopping. I am so happy to visit our new store in Danbury, CT. I can’t be happier with the friendly and helpful customer service and look forward to my next visit! I especially love hearing the hymns thru the store as I shop and now think of seeing one of the family owners as a guest on His Glory to reveal how he and his family faithfully tithe to God’s ministries!! God Bless this family business!!!

Why offer a coupon you cannot use?. I have (had) been shopping at Hobby Lobby since 2000. This app offers coupons which cannot be used at the store. I was told that I had to update the app a few months ago to use the coupon because of changes. So I updated it and it still isn’t acceptable. Usually, there is someone who has the decency to honor the coupon, but as of late, no one even offers that anymore. They just inform you that the coupon “won’t work” and you have to pay the full price. Well, no I don’t. If Hobby Lobby doesn’t honor the coupon you present from the app, then they obviously don’t need my business. The app is pointless unless you just want to see the inventory but you can do that on the website and forgo the app. Personally, I think I’ll forgo the entire franchise.

Love the app. It’s a super awesome app. I have been to the hobby lobby store and its great But series for real people really need to stop complaining about how sucky the hobby lobby app and how crappy the store is and what the store should do to please them. I get that everyone is entitled to their own opinion about stuff. But really if you don’t like something at this store then don’t go and go somewhere else

I love having Hobby Lobby near me. When you live in a small town with 50,000 people you’d think that this type of store is one is enough for the population. How wrong and this was a very artsy university town “goBengals.” One of my kids has graduated from the University with an undergraduate degree. It was a party that took her longer than expected to complete. I’m still very glad she got the opportunity to go live and get some experience in life semi on her own at age 18. Hobby lobby is laid out nicely but the ads still confuse me with my everyday 30% off. Always closed on Sunday for their own personal preference. That’s cool, go family values. It’s always a bit pricey but back when there were lots of craft stores it’s this or Walmart. I bought my granddaughter ( 3 ) a kit that was 50% off, I thought she made a mistake but each of four doors and a key for each door and it’s own different door bell. It comes with four cute hand sewn looking dolls that fit behind a door. Mix and match. It has four locking compartments and very cool for a three year old. The house itself is full of details and very well designed and it appears made to last long. I sure hope so. It’s Melissa and Doug, I think.

Needs easily accessible search bar and a back button. I like shopping at Hobby Lobby, but this app needs a search bar at the top of every page and a back button. It is too difficult to find the search bar. Once you have done a search and looked at a particular item, it difficult to go back to your search. A back button would help.

I love the STORE… the APP is terrible. The search capabilities of the app and the general function of the links within the app are just terrible. Keywords are virtually useless. Search results are usually 90% unrelated items, and if you do happen to find the category you’re looking for, odds are the specific item you’re trying to find still won’t be there. Unless you know exactly what the name of an item is, good luck finding it. I would love to see Hobby Lobby hire some really good web designers and app creators to fix it up a bit.

How does this have almost 4 stars???. I LOVE Hobby Lobby, but this app is worthless! I prefer shopping on an app VS. my web browser because it’s so much faster and more convenient. That’s why companies offer apps in the first place, right? Not Hobby Lobby! Download their app and you will find easy access to.... A coupon, a weekly ad, and a store finder. WOW! Soooo helpful! (I do ope you’re picking up on my sarcasm.) But when you click their “Shop” button on the app, what does it do? It opens up your old, lagging friend, Web Browser! Why on Earth, Hobby Lobby- Yes, I am asking you, directly- would you spend the time creating an app that keeps your customers from doing the most basic and common thing you need us to do- SHOP?! Why would I ever want an app for a business thats sole purpose is to sell things to me, but that app only has the ability to redirect me to another form of shopping? I can’t even begin to understand it! Such an incredible, well known company like this can’t even get with the times and make their customers shopping experience faster and easier, so that they can spend more money at a speedier pace via in-app shopping?! Your entire corporate headquarters has completely dropped the ball on this one, and you should be embarrassed that you have an app that does so little. I had this app two years ago and was stunned to find no in-app shopping capabilities. Fast forward to now and I downloaded it again, thinking, “certainly they’ve taken note of their competitors and have fixed this mess.” Nope! What about people who want to shop with you when you’re closed on Sunday’s? Or stay at home moms who like to easily browse and add to their cart over the span of a few days? Or your customers who don’t like getting out, prefer online shopping to in-store, or those without a means of transportation, or those without a computer? I desperately hope you see this and make some changes so that your customer base can have an easier, faster, less stressful shopping experience.

Holiday decor. Hobby lobby has some really high end looking holiday decor garlands and flowers for wreaths, trees and tables - granted they have a wide range of quality— you just have to shop the entire store to find the gems! Sometimes it takes several trips but I have never been able to match these finds at any other chain store.

Very nice customer service. I was having trouble with my hobby lobby app during online shopping so I had to call hobby lobby customer service and they were very professional about my purchases. And helped me get my order I would recommend this app.

App useless in product searches. Your search entries will yield zero results, sometimes it will show products without full spelling in the view below the search bar but try to finish the spelling it disappears all your search queries and you’re back to zero product found. If you skip spelling it out and try to click on the 1 or 2 choices the bother to list, we’ll that may or may not stay on screen before refreshing back to zero found. Big FKnwaste of your time. How this app ever got approved is beyond me.

Clunky, Kinda Pointless App…Basically Exists As An Online Only Retailer. The app is clunky and cumbersome to use. Cannot order things online/from the app to be picked up in store; online/app orders can only be shipped to you (and a large majority of the items don’t qualify for their “Free Shipping” even when you meet the minimum purchase amount). Also you cannot see what your local store currently has in stock. Online shopping/shopping from Hobby Lobby’s app is basically akin to shopping from on Online Only Retailer.

Great Place To Shop. Hobby Lobby is such a great place to shop and such a good environment. When I go into the store it brings my inner child and creative mind out. Highly recommend! They always have great deals! If you want something and it’s not on sale, more than likely it will be on sale the following week. My advice, go there!

Who designed this app??. Hobby Lobby is frikin awesome and it’s sooo fun to go to in person. The website and or app on the other hand is so bad. It’s like it was all just thrown together and everything is so oddly placed and buggy. And it’s been this way for years. I literally wonder if the creators of it have actually tested their product as if they were a customer. Whether you’re trying to find something specific or you just want to hop on the app and browse like you’re in stores, it’s just a mess. It doesn’t make sense how a store can be so perfect, but the website/app fails to be anything remotely close to what you’d expect or to the store itself. Every time I get on the app I get off in 2-5 minutes because it’s just a mess. I feel like I’m on a poorly executed foreign website. For example, Victoria’s Secret or Bath And Body Works websites have everything organized and right where you need everything to be. I’m 22 and I feel 82 trying to navigate this. I’m only writing a paragraph because I love Hobby Lobby and if the website was organized and more efficient, I’d love to shop it online. And just because I’d shop online doesn’t mean I’d stop shopping in person.

Terrible design. The user interface is far from user-friendly. The items are not efficiently organized on the app and the filters aren’t very useful. The app will not let me apply two separate gift cards on the same transaction. After I backed out and went back in, my entire cart had been erased. I had over 20 items in there. There are some pages where the search bar disappears, that should be available no matter where you are on the site. There should also be the option to filter out the in-store only items. I am shopping online, I don’t care about items I can only find in store.

Unusable. I love the store, but what is the point of an app for a mobile device when you cannot use the app while mobile? Trying to look at the sale ad while riding in the car, but it’s refreshing every two to three seconds, even when I turn off location sharing, making it unreadable. What good does that do anyone? If I want to wait to see the ad at home or in the store, why would I need yet another app taking up storage space on my phone?!?!

NOT User Friendly. I love Hobby Lobby, and I love that I can view and purchase their products online. However, the app is wonky and difficult to use. Both the menu and the search bar are not on the home page of the app. You have to click on something else to get to them (what??). It constantly signs me out of my account every time I leave the app, OR any time I view an item in my shopping cart (again, what??). When you search for an item, it resets everything the moment you click on an item in the results. I have been on the 4th page of search results (or beyond), trying to locate a specific item, clicked on something to view the details, and then tried to go back to the results list...only to find myself on a blank search page (SERIOUSLY, what???). Additionally, the search bar doesn’t remember previous item searches. Having to type it in over and over—and flip back through pages to try to find your place—when you are looking for something specific is ridiculous. The store is fantastic, but the app needs an overhaul.

Please fix it!! I’m begging.. I absolutely love hobby lobby!! This app though.... frustrating! When I click an item to view details, price and a closer view, then want to return to where I left off looking, it sends me ALL the way BACK to the home screen. Then I have to start my search all over again! Makes me not want to click an item to view it because I’ll have to start over afterwards. Please fix it! I’d love to be using the wish list feature, but this prevents me from clicking.

Stuck. Stuck in a never ending loop. My password (which is saved on my phone) is supposedly wrong. Click to have them send me a link to reset. Change password- at least attempt to. Then I’m told I already reset my password- which I didn’t. I can’t get into my account at all. Been like this for a week now. Oh, and I’m also randomly told my email isn’t in their system & if I try to sign up for a new account, I’m told I already have an account with that email. I can’t even get it to connect to Facebook.

Search engine is awful and archaic. The search engine in this app is about the worst I’ve ever encountered for a retail store. A lot of times I can put in exactly what I’m looking for and multiple irrelevant items pop up, instead of what I’m actually looking for. It’s uncertain if I’m actually seeing what’s available in my store and having an aisle location is out of the question. If I’m in the store and wanting to use this app, any signal or WiFi rarely works. The app’s search engine is archaic at best. Come on, techies, step it up the search engine on this app.

Glitchy app. Hobby lobby- I always have and always will love you , but pretty please hire some 20-something computer science major to fix this app. The interface is super buggy and very difficult to navigate, I’ll open a page just for it to glitch out and return back to the home page, I can’t save items easily because the touch sensitivity is off, etc. I promise a high-tech teenager could help y’all fix this app.

App Doesn’t Work. I love Hobby Lobby in general, but their app is not the best. Every time I try using it, it won’t let me scroll any further than two items before it sends me straight back to the top. Won’t let me look at anything without sending me straight back to the top. I tried looking to see if there was an update that needed to be done, but it says it has already updated and is still having this problem. Their website, right now, would be easier to use than this app.

Canton, Ohio Store 983. One of the employees there that goes by the name Pickle(which I found hilarious and original by the way) was unlike any of the other staff I saw working there. Before she came along I either couldn’t get any help at all or all I got was “ Oh it’s in floral ” which considering it was my first time there and already being overwhelmed was very irritating and unhelpful to say the least. So while aimlessly trying to figure out where floral even was I ran into pickle. She immediately picked up on my anxiety and said “don’t worry I’ll help you, I know this is a huge store and it can be a lot but we’ll get it all figured out I promise” which immediately began to ease the anxiety I was having. Pickle on the other hand personally took me over to the section and made sure I got everything I needed. She was very positive and inviting and to be honest she most definitely goes above and beyond for the customers. I would’ve never went back to that store if it wasn’t for her. Hobby lobby needs more employees like her.

It won’t let me log in. So many issues trying to log in. I forgot my password. So I clicked on “forgot password” it sent me the link to change it in email. That worked. But when I went to log in, it still kept saying it didn’t recognize my log in info. So I tried my email maybe it was the wrong one. I tried to sign up again. It said my email already had an account. I resent the link to change my password and saved my password in my phone and used Face ID and it still kept saying did not recognize my password. It was a nightmare I gave up. Contacted them by email. Haven’t heard from them yet.

Absolutely awful app. I am vision impaired and would like to use this app because the closest hobby lobby to my home is more than an hour one-way. I would rather use the app than ask my husband to drive me to the store. The search feature Will not show me the products I want regardless of how specific I make my search term. It shows me products that have nothing whatsoever to do with what I requested. Also, if I do see any products I want, the choices are so much more limited on the app than the products I know my store keeps in stock that it is simply no use ordering from the app. This is really one of the worst shopping apps I have ever seen. I also cannot understand why hobby lobby has four locations on one side of town which is the farthest away from my home and no locations on the side of town closest to me. It is very plain that they don't want all customers to have the same access to their stores. Very poor business practice.

Where’s my Account?. Before I had downloaded the app I had made a purchase via the website And I had to make an account so that I could track my order and view my history. Terrific, as I like to keep track of things and reorders are something I would do. I assumed that the app would be set up similar to the website in that I could look at my account history and track my orders. This is not an option on the app. I can still place an order kind of through the app but it won’t be with my account so I won’t be able to view my history and I cannot track the order without going onto the website so what exactly is the point of the app other than a glorified sales flyer? It is no reflection of the store itself as I love going into a location whenever it is an option (I do not have one local to me) but majority of my shopping is done online. I can deal with not having the greatest search abilities as the search bar frequently vanishes but the app just feels like a flyer instead of functional shopping.

It’s a nice store but….. I was very excited to see a new craft store in our neighborhood. After making several purchases from yarn, beads, holiday decorations I find their prices are good but the quality is not there. The store is clean and organized but their company brand of products are and I hate to use the word but it’s junk. The yarn may say it doesn’t pill but it sheds. The light sticks don’t last the night or they fall apart. The alphabet beads don’t give you all the letters. And the squirt gun plugs don’t stay. These may be minor but very disappointing when you need to use them. Michaels may not be the most organized store and they have improved their appearance. But I have to say anything that whatever bought from them has really never disappointed me.

I love you hobby lobby but..... I love this store, BUT PLEASE BRING BACK THE 40% coupon!!! You have no idea what a perk that was for your customers! There are some things in your store that literally never go on sale. And sometimes I’m looking for a specific item and it’s the wrong week and not on sale but I need to get it. I just went in the other day looking at wreaths and would have bought one if I had a coupon but instead I left without buying anything. Seems like you would make more money by having that coupon available.

Not the same app. I have been using this app for a while. This new version has seemed to have lost two features that I enjoyed previously. The website “search “for product is no longer there or is very difficult to find. The other feature I do miss is the zoom in option for the weekly ad. I really enjoy shopping at this store there is so much to choose from, Thank You!

If it gave the isle for the item in the store, it would be perfect!!. I love how the app tells you if it’s available online or at the store but why can’t it give the isle number that tells you where it is at the store?? Other stores do it? I go into the store trying to find the item but have to find someone that works there and they take me somewhere I never would have thought to go to get it!?! Please add this!!!

Worst searching capability. Whenever searching for items, the Hobby Lobby app brings up many totally unrelated items and few or none of the items you want regardless of what search word entered for whatever you are seeking to find. Compared to ALL other online shopping, Hobby Lobby online has the worst. Programmers at Hobby Lobby ... get with it, make your site competitive!!!!! I used to shop Hobby Lobby store frequently before COVID-19. Now I want to search online to see if I can find items I want either online or in the store. I want to know whether it is worth my effort to don a mask, worry about catching COVID-19, just to enter the store. I have yet to enter Hobby Lobby in the past six months not have I been able to shop online. I shop online at other similar businesses who have significantly better search feature. I have tried online at Hobby Lobby numerous times over the past six months searching for various items that I know were at Hobby Lobby before and should be there now. The search feature is so bad. I search because I want to know if they have the item either at the store or to buy online. Because of my frustration with Hobby Lobby, when the restrictions are over and we can actually shop without worry, I may rarely go into Hobby Lobby whereas “before” I often shopped weekly for crafts for gifts for grandchildren, for photo scrapbooking supplies, for card making supplies, for batting for quilts, for sewing notions, etc.

Can’t find anything by browsing. I used to be able to find things by simply browsing the categor but now they only show you SOME of the subcategories (the top categories) which is extremely annoying and makes it much more difficult to browse. I can search, but the problem with searching when I would like to browse a whole section is that it leaves out a plethora of items I’d be potentially interested in if I’m too specific with my search term(s). uggh, please restore the old functions. The biggest issue with this lack of functionality is that this app already lacked a lot of functionality other apps excel with and I don’t think the newest update actually fixed much 🙄

Horrible. My goodness this is a terrible app. You shouldn’t have to be signed in for a SHOPPING app to save your cart. A shopping app shouldn’t randomly clear your cart (and not be able to retrieve it). A shopping app shouldn’t sign you out and ask you to sign in every ~5 items you look at. An app in general should remember your log in information and keep you logged in. But this app isn’t a normal shopping app, it’s an absolutely terrible one. I cannot believe there hasn’t been an update in 7 months with how terrible it is. Shame on them.

rudimentary app. Search criteria are extremely limited. Search results can be really slow to appear. Can't save a favorite to a wish list local to device; must create an online acct instead. Would be helpful if product pages identify what aisle in store to find item. (Michael's app has that feature.) I don't see an advantage to app over just opening website from an internet browser tab.

Time consuming. Extremely time consuming due to the fact that after you click on an item, there’s no way to go back to the page you were on. You have to go back to where you started 🙃 even that wouldn’t be too big of a deal if you were able to search for the last page you were on but you have to do two at a time which after clicking on a few products takes forever. It’s especially frustrating that there’s no way to sort out items that have been sold out and are no longer available. I’ve clicked on 10+ things that are not available online, had to go back to the home page and start all over again. 45 minutes wasted, definitely not making a purchase now.

Extremely glitchy and multiple location prompts. The app is extremely glitchy. I can’t even get down the page. I was able to get one word in the search bar before it glitched and took me back to the homepage. That’s after getting past the location prompt that I had to close five times. They do not accept tap or contactless payment methods in store. The app is supposed to provide a workaround. But, that’s unsuccessful if customers can’t get anything into their cart.

Horrible! Needs some work!. I just recently started using the Hobby Lobby app despite having it installed for a few years. This is by far one of the most user UN-friendly apps out there. For starters it took me a good 10 minutes to find the search bar to shop by a specific item. Secondly, it’s difficult to shop by category because of how general they are. Trying to narrow down over 9,000 products is difficult to say the least. Lastly, and the most annoying, is when looking at a specific product page there is no way to go back to the previous search page. It takes you back to the main page. So if you’ve spent the time filtering out unwanted things and narrowed down your search you have to do it all. over. again. No thank you! The only thing this app is good for is finding the coupon quickly and easily.

Did not receive gift card purchased. Bad service . I purchased a gift card for $14 plus $1 shipping charge through your app . I never received an email acknowledging the payment or purchase of the gift card . The only proof I have is the text message from the credit card where you deducted the money. I filled out a claim with the app , but got no response back from them . This is not very helpful. Will someone, somewhere in your organization, help me?

Not a fan. I have a few issues with this app. 1) the search button is hard to get to. 2) anytime I click a certain item to see more info when I go back it takes me back to the home page instead of my search thread. Other than that I love the app. Coupon linked is a plus, price matching, and more features. Just for the inconvenience of having to search the same thing over and over I’m giving it a 2 star, because it’s tedious trying to stay on track.

Poorly designed app Great store. Sorry but this app is poorly designed. Search bar is not obvious or available on home page. You must click DIY button at the bottom. Once you are in a search mode and you find an item within your search, you may tap on it to view further details but good luck going back to the search list. You have to start all over retyping your search topic. That’s ridiculous. Plus numerous completely non related items constantly show up in your search results which clutters your search. Some items in search are totally off the wall. I also get logged out of my account randomly. Nor does HL have a tool to see if the item is even in stock at the store. They are not store specific. I may just delete the app. I don’t use it much anymore.

App needs work. The app was a little outdated, but it was easy to use. Since the update, it’s nearly impossible to figure out how to shop via the app. From the main page you have to click one of the few categories offered, from there you can finally get a search bar, but if you find a selection of what you’re looking for and click on a specific item, then click the back button, it takes you all the way back to where you have to pick some random category then re-enter what you want to search for. This app is a mess. Please make quick updates to make it better.

I mean its not the best. First of all when you click in somthing its very blurry its not me i know its not me sooo its a bug i don't really think hobby lobby are app people cause i absolutely love hobby lobby but i don't have one near me cause im in a low life place cause i JUST HAD TO MOVE CAUSE THERE IS “ MORE LAND“ naw i hate it here what is wrong with where i used to live it had a dicks a hobby lobby witch i love btw a chick-fill-a and an actual SCHOOL but i ldk well sorry if my review was to much about my life but love your store and maybe just try to fix the bug that makes it blurry also if my review sounded like child wrote it im not a child im 20 people k bye and im not a phone addict bye love your app not so much but dowhat you want don't let people like me judge you. P.s where is my acount on here don't tell me there isn't one ok ʕ•ᴥ•ʔ

Losing my items. I love hobby lobby but I find the app extremely frustrating. Every time I use the app it has signed me out of my account even if I select “remember me” before signing in. And sometimes it will keep my items in my cart from the previous time and sometimes it won’t. So if I put 10 items in my cart and then close out of the app, I have completely lost all of the items and then I have to go back and find them again which is very difficult and time consuming.

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Get it. It is awsome I love hobby lobby

I can't open up the app!. Can't open the app

Trouble Opening the App. Used to love this app. It always worked...now it won't let me open it.

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can we get a search bar on the main page?. if you fix this, i promise 99% of my problems would be solved... it seems like a minor convenience but i hate opening the app and having to select a department just to use the search... the layout is okay, but i hate having the whole page start over to the main screen when i hit the back button. again minor inconvenience but enough to turn me away to it...

Helps with nothing. Crappy face, limited options, can’t log in to your own account. Every time you click on a different thing in the weekly Ad, it opens a new tab I. Your safari. And hate that it takes you to your phone internet instead of being able to shop in the app. Only good thing is the Coupon.

Worst App, so glitchy. Why even waste their money on creating such a poor quality app. So glitchy, constantly fails and I have to restart a checkout around 20 times before I can even make a purchase. Don’t download, just go through the desktop version.

No back button. I love shopping at Hobby Lobby but this version of their app is terrible! The search bar is difficult to find and once you click on an item that you searched for, there’s no back button to take you to the previous page 🤦🏻‍♀️

The coupons work now!. Everyone was saying they don’t, but they work now! I just wanted to try and it worked. So download this app if you want the 40% off coupons.

Not a good App. What happened to the search tab? Why can’t I change orientation of a page? I now can not switch iPad to landscape and see a whole page. It must stay in portrait mode where the side is cut off and you can’t see whole pictures. What happened with this? This is terrible.

Stressful. I absolutely love hobby lobby! But this app is so difficult to use, if you click on an item, it will not let you go back to the page you were just browsing. Everytime I go to checkout, (this is the 4th time out of 3 days) it has problems loading and deletes everything in my cart! Very annoying! And my internet works excellent! Guess I’ll just go to the store instead. Thanks for the waste of time! Uninstalling.

Don’t Bother. Every time you put things in your cart and leave it for more than 10 minutes, everything disappears. You’d think that a guy worth over 5 billion dollars could invest in a working app (and bar scanners in the store), but he has more important things to focus on like not offering health care that covers birth control.

Need to ve fixed. This app needs to be fixed. I’ve been using it for years and now it’s hard to make shopping. I go to see one item and can’t go back to the list. Instead take me back to home.

Clumsy interface. The app is miss basic features. It’s not obvious how to even search the app for products. Even after finding the search in “DIY” once you click on an item there’s no “back” button so you have to type the search all over again.

Needs work!. Good app to browse through items, but lacks basic thing like SCANNING feature. Shouldn’t have to search by an item by name or SKU #. Labels in store are also not very visible if you are trying to tap in SKU #. Needs major improvements!

40% off daily coupon doesn’t work anymore. I typically LOVE Hobby Lobby. I prefer their selection, organization and service. However, suddenly the app’s 40% off coupon never works anymore. I’m forced to access the website to obtain it now. Not as convenient.

Issue in category search!. Tapped on “home decor & frames” and kept getting sent to art supplies. So I tried tapping “art supplies” and it took me to home decor. Then I had to back step from there to get to the frames category. Would really like the frames to be separate so there isn’t so many steps to get there. Thanks.

Life-saver!. The new update is very clean and easy to use, much more convenient for finding information and items to purchase!

Locks up. I have reset my password to try to fix it but it keeps saying my password is wrong my email is wrong but yet my email was the one that they emailed the reset password to. It used to work but I think the bugs were not fixed I believe that they messed it up severely now because you can’t even get in the app.

Love Hobby Lobby ... but hate the app. The issues have already been mentioned in previous reviews, you can’t go back to the page you were on when you view an item so making a wish list is near impossible because you also have to constantly sign in to even click on the heart. I have to click on art supplies to get to home decor and home decor to get to art supplies. Please fix this app already

It’s the homophobia for me. Walking around my local hobby lobby I could just feel the homophobia in the air, like what kinda candle is that luv because I think it expired in the 80s. And honestly the app radiated the same energy. I also saw one too many crosses taunting me and blue line flags (no❤️) so in the future I would like to see BLM merchandise to give your content a little diversity and until then I will not be shopping at your stores until this franchise finds a better organization to donate to.

Worthless App. I love Hobby Lobby but this app is worthless. Had stuff added to my cart, did the Checkout as Guest, filled in all my billing/shipping info, credit card and all, clicked on the Review Order and it took me back to the screen to Checkout as Guest and my cart was empty. So you apparently do not want me to purchase. So frustrating, I’ll just buy it somewhere else. Hire someone that actually knows how to program.

No back button via DIY. On the latest update you have to click DIY in order to search the website. Once you search from there and click on a product there is literally no way to go back to the previous page. You have to click on DIY and re-search again. Waste of an app. Might as well open up Safari on my phone and browse the website that way.

Fix the back button!!. Since the update this appointment is a pain! When searching for something (the search is hard to locate, first off), the back button takes you all the way out and you have to start your search from the very beginning again! Please make the back button return to the list you are searching through! Just one page back, not back to the beginning categories!!! Ugh

No Search Bar?. I tried to look for something on the app. And I couldn’t find the search bar?! I looked in a couple places on the app but nope I couldn’t find it....and the item I was looking for was a specific paper...I would have had to sift through the 1,000s of items they had for scrapbooking and such. Yah, no. I went o Michaels app and boom search bar was easy to find and found what I was looking for. Guess who’s going to get my money.

Back button isn’t useful. If I want look at an item more closely, I can’t go back to where I was on the previous page. Instead it takes me back to the home page and I have to click through all the pages again to get back to my spot. Who designed this? That’s a very basic operation. People want to look at an item more closely and then return to their spot. Please fix this!

Needs fixing. This is so time consuming to use this app. It constantly signs me out and then when I try signing in it tells me it doesn’t recognize my information yet, it worked the previous time. I can’t save anything to my wish list because it signs me out every time. Terrible, need major updates.

Like app and love Hobby Lobby. Look at the leather, very good quality, and quality of everything is the same as the other stores. Made a leather wallet for a family member for a fraction of the ones in the stores.

Not bad, could be better- some ideas. I love hobby lobby, a lot. I love the products, the company, what they stand for, everything. It makes since that I’d want to get the app, but it just isn’t that great. So, I’m going to give some ideas that no one will see. - Projects. I personally think it would be SO cool if you could save a product to different projects you have going on, such as washi tape to a scrapbooking project - Modernize. I don’t know, it just looks outdated. To draw in younger crowds, it would really help to modernize the app Okay okay I’ll stop, but I hope whoever sees this gets where I’m going with all this. Good luck, hobby lobby!

Desperately Needed. Please add item location information. There are times when there is an item that I need for a project that I’ve never purchased. Having the aisle location information available will save a lot of time.

A few annoyances. I like the app until I click on something and want to go back to the previous page. It takes me back to the main page so I have to navigate back to where I was. Also, it asked me to sign in about 4 times within a few minutes because I wanted to favorite something.

Coupon in App Never Works. Used to be able to use the coupon in the app but it quit working. At Michael’s and Joann’s, they will scan a coupon they have when yours doesn’t work. HL staff will comment on the app coupon but make you come up with s current one to get the discount.

Frustrating. Every time I click on a product to see the specifications or to add it to my cart, when I press the back button to continue shopping it goes all the way back to the home screen and I have to completely start over.

Terrible App. I just downloaded this app and hate it. After you click on an item and are ready to go back to the list, it takes you back out to the main page instead and you have to navigate back to seasonal->Christmas->decorations ->ornaments (or something like that). Why can’t I press the back button and I’m taken back to the list I’m on? I’m deleting this after ten minutes because what’s the point? I can’t browse.

Waste of space on phone. If you want to shop online using the app you should just stay in the app not click on a link and be redirected to your web browser. Easier to just start at your web browser rather than waisting time jumping to it every timr

Not user friendly. This app is horrible. You have to fish around to search for the search feature. I have to word things several ways before I can find items I know they carry. When I tap to check out item description I can’t just simply return to the original search. I have to start over. FRUSTRATING!!!

Terrible App. You can search items but it’s easy to accidentally end up on the homepage and have to restart your search. The app never remembers your login and makes you sign in all the time if you want to save favorites. Even if you add your info the the passwords it won’t sign you in because it makes you prove you’re not a robot EVERY time. I wish they would show if its in stock at a specific location.

Time is Important. The app needs some fixing because when you click on an item there is no way to continue your search you have to start all over again and again and again,etc. That is aggravating abs so time consuming! I’m hoping someone would make some adjustments really soon

Hobby Lobby, please re-do your app!!!. I love Hobby lobby, but the app is not user friendly. No search or menu button on the home page. It is laid out more like a website rather than an app. If you use the back button it signs you out so you have to constantly sign in to your account regardless of checking the “keep me signed in” Love being able to shop online but this app makes it difficult. It needs major adjustments!

No “back” button. There is no back button in the app so after you view an item you have to start the search all over. Not user friendly.

Not well des. Hard to filter results so you don’t have to search thru a 1000 items and can’t tell which items are in your local store. Also you get a lot of results not related to your search. Needs a lot of work. Pretty disappointing for a company this big.

Wish it was better. Love Hobby Lobby and that you can see and purchase products online but app freezes a lot and does not load next pages. Very frustrating when trying to shop. My app is up-to-date with updates. Hoping a future update will resolve these issues for the users

Bad impact on other apps. Once I downloaded this app I immediately noticed issues with my other apps. The mail app that is native to iPhone started to act VERY glitchy. A few other apps also had slower response times opening/using. Once I deleted this app things went back to normal.

Search is worse after the big update change to search.. Need back the option to search yarn by different parameters. Especially by yarn size.

Don’t waste your time.. This app is absolute trash. I figured you’d be able to actually shop in the app, but if you click ‘shop now’ it just takes you to your web browser. Also downloaded it because it says ‘weekly coupons’ but the coupon says it only last for one day, and I literally just downloaded the app. Therefore there isn’t a single use for this app at all in my opinion🤷🏻‍♀️

It needs a Back button!. I love the app, it’s easy to use but it doesn’t have a back button, I have to go all the way back to the main menu and not where I left off, it’s pretty annoying.

Mrs Wanda. Well, I am so sorry that I didn’t discover this store before. They have soooo many beautiful things, great prices, plus the coupons 😉😉☺️😃So happy since they opened a store not far from home. 👍🏾👌👍🏾👌👌👍🏾😻

Worst app ever!. Is anyone paying attention to how awful this app is?? First of all, the search terms disappear after you searched once. There’s no prompting, no choice displayed of previous searches. Secondly, I searched for ‘rectangular plastic beads’. The search returned plastic forks and spoons! I searched for the same terms using the Michaels app. I found exactly what I wanted so I bought them there instead.

Limited Inventory and Crashes. The inventory is drastically limited and not kept up to date. Out of stock items are shown which is a waste of time. When you go to pay, the app crashes and you loose all of your cart items forcing you start all over. Just shop online or go to the store.

Unreliable App. Pros: convenience of an app Cons: Freezes and needs to be restarted regularly. Signs you out if app times out in background. Slow. Keyword search is awful; searching “Metal wall storage” yields zero results. But searching “wall storage” will bring up dozens of metal wall storage options.

Fix it!. Your app is not user friendly. I am trying to make an order, but every time I type in my address, it starts over before I can even get my information finished. I’ve typed my address at least six times, and I still have not been able to submit my order. I give up!

Problem with using at store. For a good 6 months the store can’t scan the coupon from app or enter the number listed...they get an error message. I decided to delete app and re-install. No one can understand why it does it since is the stores app. If doesn’t work on next visit and will discontinue use and use email coupons. Bummer.

Love this app. I love the app and hobby lobby but signing into my account does not work sometimes I have to call customer service and go on the website to actually sign in please fix or I will delete the app and go to the website for now own

Annoying. I love that they have an online store so I can order my favorite art supplies, but the app is terrible to use, it constantly logs me out of my account, and it is difficult to search sometimes and it’s hard to get to certain menu’s. Almost would rather just drive 40 mins to the actual store. 😒