Krispy Kreme ® App Reviews

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Hate the new rewards system!. Krispy Kreme used to have it where you could order anything and just accumulate points and spend those points on any product in the app. Now, you have to purchase that specific product in order to receive and redeem points on that specific product. I loved how you guys had it before. I always purchase your variety dozens and I would treat myself with a coffee every once in a while, but now it’s requiring me to always purchase a coffee in order to be able to redeem a coffee.. Please go back to the old rewards!

Tipping. I’ve attempted to place multiple orders for delivery with the app. The order gets accepted, then the store cancels it. I call the store and they don’t know why it was cancelled. Had to call customer service to get a refund, which takes way longer than it should. I think the problem may be in the tip amount. The app only allows me to tip up to 25%, but it seems it is calculated based off the price of just the products ordered. I place an order that came out to $40 but would only allow me to tip $4 and change. I personally tip at least 25% of the total after all the fees. I’ve also recently read that delivery drivers won’t pick up orders if the tip is less than $8-10. Please add an option to put in your own tip amount!

Love Krispy Kreme but y’all need to work on your delivery system. I love their donuts, they’re the best; but I have issues with you guys’ delivery system. A week ago I ordered a dozen donuts for delivery. They took the money out with the quickness, but cancelled my order no sooner I placed it. Turns out it was an issue with their system & my order was never sent to the store. So I instantly wanted my refund. Well I’ve emailed them multiple times, I even called them yesterday & I STILL haven’t heard back from them! It’s been a whole week at this point, I want my money back! Your app is good when it comes to making a pick up order, but idk what you’re trying to pull with that delivery stunt y’all pulled. & why hasn’t anyone gotten back to me about my refund? Fix your delivery system.

App Doesn’t Work When Registering For Rewards Program. Installed the app and tried signing up for the Rewards Program. Enter my info and get a message that I already created an account (I did?). Select the Forgot Password link and get an e-mail with a 4-digit pin. Type the pin in, and get an error that the pin # can’t be found. Request new pin, get new pin, type it in: same error. Went through it 3 times without success. There is no customer service link or contact to follow up with, so I think I’m done trying. UPDATE: Tried to give this app a second chance. Again, I was told that I already had an account (I do not). Tried a bunch of my commonly-used passwords and none of them worked. So, I tried the password recovery option and was given a screen to input a 4-digit PIN that was being sent to my e-mail. I exit the app, check my e-mail, get the pin, and go back into the app to type it in (takes maybe 5 seconds max)... and the app has reset to its home screen! I can’t get back to the PIN input screen, so I try again and... in order to get to the PIN input screen, I have to request a new PIN (the “old” one sent 30 seconds earlier no longer works). Yet I can’t exit the app to check my e-mail because it will loop back to the home screen every time I do so. Sensing another endless loop of futility was beginning, I quit trying. How am I supposed to input the PIN when the app goes back to the home screen EVERY time you exit it?!?

App Broke. We Love the doughnuts… but your app bites! I logged in using saved password on keychain. I tried manually entering info, I deleted and reinstalled the app, powered off my iPhone and restarted. I stood on one foot and made an antenna from foil… ( ok I didn’t do that one, but you get the drift.) it says the credentials are invalid, it won’t send me a verification. It will not let me make a new account with same email because apparently it’s only useless when you try to make a different account. I tried to login from FB and it says it’s unavailable… someone out there in donut land does not want me to order donuts… so… When you fix the app… we’ll get donuts! ( at least our new years resolutions are safe until whenever your IT people figure out how to make the app work. ( btw I’m on iPhone iOS 15.3.1 Also.. my birthday was Jan 15… and I did not get my birthday donuts! Maybe at least the app will work soon?!?!? It’d be awesome if something went right this year! Thanks for letting me vent…

Great donuts bad app. Every time I have tried to do a mobile order this app has failed. I have two physical stores in my city. Right now the app only shows one to pick for an order. However, if I go to my favorite store, I can setup the order. The problem is there is no way to pick a reward at that point. If I pick the reward and then try to order, it won’t find the location. I’ve had problems with the rewards before (BOGO for $1) where if you start your order but don’t select the reward, you’re screwed and have to start over. It should not be this complicated. Break out the order flow so can 1. pick from ALL the locations and 2. add a reward to my order at any time. Other apps have this, there is no excuse for yours not to as well.

App does not credit reliably, in midst of a time-wasting adjustment. I liked the app at first as I thought it would keep track of my points but it doesn’t track purchases reliably. Even worse, recently I purchased points in-store and was charged 3 times but the points never credited so I had to go back to my credit card company and initiate a time-wasting complaint, I’ll end up spending an hour on it to get my money back. This is the absolute worst thing that can happen with an app, 2 stars are only for my early experience. Don’t try to credit in-store with this app (or wherever WiFi is spotty), if you want to add points, do it when you have a reliable WiFi connection well before going there. In addition, some of the newer store employees have a lot of trouble using the app to take payment and have to call their manager over.

constantly crashes. I went to place an order and as soon as I hit the place order button, I was logged out and unable to log back in. I tried logging in on the website, as soon as I put in my info i was blocked. Tried on my computer, blocked. I tried a few minutes later, unblocked, but suddenly my password is wrong I’ve been using autofill for is wrong. I changed it, and it’s still wrong. So I continued as a guest, and now the thing I wanted isn’t on the menu anymore. And this happened earlier this year on my birthday as well when I was trying to use my free dozen, I couldn’t get it because it would not let me log in. I hate this app.

Unusable and app support returns 404 error. I wonder if app support or anyone from Krispy Kreme actually reads these reviews because you have some pretty upset customers trying to use it and losing points and patience with what appears to be no response. I downloaded the app a couple weeks ago but could not get signed in. This morning I signed up a new account and got into the app but it’s pretty much unusable - the rewards and offers page won’t load and crashes the app - ie throws me out of the app, and pretty much any other menu choice does the same. All I have been able to see is the location stuff. Running iOS 11.4.1 on iPhone X. And hoping to get at least one free donut for downloading the app as promised!

An awful app experience. I don’t usually write app reviews but this app genuinely infuriates me. Trying to sign in fails constantly. I have no idea why. I used Sign In with Apple but it insisted that it couldn’t work. So I try create an account normally. But of course Apple doesn’t remember the keychain generated password it recommended so tha didn’t help. (Less the apps fault but still annoying) After a while it some how works I literally did nothing different. I go in and try to place an order because there’s a deal going on. I select my store but as a try to order it insists that the one store that is close to me has no donuts. It instead show coffee under the donuts tab and Merchandise under the coffee tab. I tried reopening the app thinking it was another bad glitch. But nothing worked and eventually the sign in issue came back. I just wanted donuts on sale man. I check the website to try and order but apparently it’s the same issue No donuts. Weird right? A hot and ready sign yet no donuts. No donuts at a donut shop. I’m losing my mind at this point and I decide to check at another store. Would you look at that! They have donuts! And everything you could ask for. So why doesn’t it work for my store? Who knows because there is now way to ask for help in the app. Also the other store is way too far away. Just my luck.

Logs Me Out. I love Krispy Kreme but the app isn’t working for me. It said I already had an account with my email but I never made one and when I tried to reset the password through email I didn’t receive one. I made a new account w/ a different email this time it didn’t ask me to input my birthday and on my profile it says to call a number to change the birthday. I don’t want to call just to put in my birthday, I’m not even trying to change it - just put it in for the first time. After that it logged me out and now the app closes when I press ‘log in’ and I have to either make yet another account or just delete it. Please help KK I really would love to have the app.

The app just keeps kicking me out.. I wish I could get into the Krispy Kreme App. I tried everything for the last month or 2. Every time I log in the app logs me out. I have a iPone 8. I event took the app off my phone and tried re-logging back in. Each time I try it kicks me off the app when I click log in. Luckily each time I have gone in the last two months Krispy Kreme has been able to determine my account by my phone number. But it would be nice to be able to access the app like I used to to see what rewards, offers are available after two months. I like what it does offer with a dozen donuts or regular donuts. I wish there different rewards like if you buy mini donuts or buying drinks besides coffee. My family really does not drink much coffee and we may visit the restaurant normally in the afternoon. I also wish there was a Krispy Kreme closer to Amelia Island or in NASSAU County rather than a Dunkin’ Doughnuts or driving all the way to Jacksonville. There is not many breakfast restaurants where we live except for the Waffle House or Dunkin’ Doughnuts so a Krispy Kreme would benefit our town.

CANT USE MULTIPLE GIFTCARDS & OTHER ISSUES. I have over $40 worth between three different gift cards. First, there is nowhere to save the gift cards in the payment section of the app. Secondly, I’m only restricted to using one gift card at a time for online orders?! This is frustrating because sometimes we have to preorder our build-your-own custom dozen to ensure we get everything we want in our custom boxes (some of the specialty donuts sell out quickly, before we can pickup). I shouldn’t have to be forced to pay out of my own pocket when I have well over the amount in gift cards to cover the whole order. Also when creating the custom build-your-own boxes, if we need to switch one or more of the donuts, we have to click on “Start Over” and input all of our options again instead of just switch out one donut at a time. Lastly, the app crashes a lot! It doesn't save anything in my cart if it crashes or tomes out. And what’s the point of adding a “Favorite” shop if I have to search and select it everytime I want to make an order or continue an existing order? When the app crashes or times out, we have to start the whole order all over from scratch!!

Major kinks. For one, you’re not actually able to make purchases in the app. Instead it routes you to the website which prompts you to input your email and password, which does not save. Also when I tried to remove something from my cart, the drop downs do not have zero and there is no remove button. Since the purchase is not in the app, you cannot swipe either to remove. On top of this, if I log out and re-enter, the things are stuck in my cart. Aside from the rewards this app is not very useful. I plan to purchase from the store and scan for rewards which is almost pointless.

Recent promotional. On June 27th Krispy Kreme advertised a promotion for rewards members. If we purchased 2 dozen donuts we were to receive the Krispy Kreme sunglasses. That afternoon when I stopped in to buy the donuts and get the sunglasses, I was told they were all gone. They informed me that they had just been handing them out to every customer that came in! As many as they wanted! I showed your email that explained the promotional to the young lady at the counter and she said they knew nothing about this being a special item. Doesn’t management at the stores read your documents? This was the store in Harrisonburg, Virginia. Just a little disappointed.

Horrible. We came and there were no doughnuts except the pink and chocolate sprinkles. We were going to get kreme doughnuts but then so random stupid person came and took all of them. There was a coupon in the app that said buy a dozen and get another glazed dozen free. We were going to get that but then it didn't go through. We asked for the manager and see of he could do something, but the worker said ”the local manager couldn't do anything”. The worker didn't do anything, acted like he didn't care, and kept on pretending to act like he cared by saying ”sorry”. To top off this horrible event I scanned my app 5 times to get the rewards the worker even said: ”ok, it scanned”. However, on the receipt, it doesn't have my app name(so it didn't scan) and I didn't get the rewards. Never trust the workers, the Krispy Kreme app, and the Krispy Kreme store. Never coming back again, the app offers are fake news, I'm telling everyone I know( which is a lot of people) to never go again.🤬😡🍩🤮

BE AWARE OF GETTING DOUBLE CHARGES. Be aware of potential double charges and lack of response. I used the app to make payments for their rewards program and was charged $30. While attempting to make the payment, I encountered error messages but eventually succeeded. Later, I discovered two charges totaling $60 in my bank account. I submitted a form on their website, but received a coupon in response, indicating they didn't read my comment. I called them, and despite assurances to reach out, I heard nothing for months. Upon submitting the form again, I received only another coupon. My main concern is confirming if I was indeed charged double, as indicated in my bank account. If so, I would like a refund. I'm disappointed and frustrated, especially as a long-time fan of Krispy Kreme.

Edited Review: Not Optimized for current OS, plenty of weeks after iOS update.. Edit: So for the first day the update worked. But now we’re no longer able to log in, and the app is telling us the account isn’t recognized but we’ve not changed anything, same email used for the last 6 years.. Hi, your app isn’t optimized for the current iOS, and we’ve been on this iOS for a few weeks now. There were betas for said iOS as well. Not having an optimized app, while also encouraging customers to sign up for deals and rewards, is a very bad business strategy and I’m unsure why Krispy Kreme, quite a major brand, is dawdling here. Users can’t even open the app without it force closing on them. Please update soon.

App Issues. I ordered on the app with 2 different different cards, & my my money was withdrawn from both accounts without actually completing my order. I contacted my local Krispy Kreme (the worker was extremely nice), but they did not see my order in store. I was given a 800 number to call, but unfortunately COVID-19 has customer service hours only for a short period of time during the week and Saturday's. I’m not upset with Krispy Kreme as a company, but it’s very frustrating to have the ease of using an app, only to realize the app withdrew money from my card without processing my order. Now I have to wait until customer service opens at 9am cst on Saturday just to prove to customer service that I made 2 purchases and never received what I ordered. It’s safe to say that I won’t be using the app again!

Good but. Ok so I love your doughnuts so I asked my mom if she could Order some and she said yes so she ordered and she ordered herself two doughnuts and we went there and she didn’t get her doughnuts that she Deserves because she works so hard she doesn’t have a job because my grandma and grandpa and one of my uncles and my grandma goes to work and my uncle my uncle drives himself so work and my grandpa drives my grandma to work and my mommy has to clean feed me play with me cook food feed my pets take care of our foster puppies I’m public home schooled so she had to log me on every day almost and she doesn’t even get 2 dumb doughnuts give and last time she ordered she didn’t get her doughnut treat my mom good you mean brats I can’t believe I like you stupid doughnuts I should go to dunking doughnuts or somewhere else that treats my mom hood oh and you’re so expensive it’s 25 dumb dollars to order doughnuts and 13 dollars to go on the store how awfully mean you are to people I love my mom your brats I hate you

Awful. this has happened to me twice now: the app won’t even let me log in. every time i try, it says uh oh there’s a mf problem. like how bout y’all shut up. so anyways, i finally hacked the mainframe and got in by resetting password. it’s worth mentioning i had to reset it four times because it kept logging me out and crashing. but alas, when i was so excited to get my free birthday dozen, the barcode to scan for it never even loads….after MANY attempts. couldn’t get their website to load either. i understand glitches, but the fact that this has happened to me twice now is kind of freaking ridiculous. i guess the tech layoffs got to krispy kreme and they’re never gonna fix it idek

Can’t use giftcards in the app. I wish I could use giftcards in the app (and combine the remaining balances on giftcards too! Think Starbucks.), but unfortunately there isn’t a place to enter giftcards anywhere in the app…only ability to purchase them. It makes things super frustrating for people in the store when it could save them time by not having to enter the giftcard manually sometimes when it won’t work, vs if I was able to scan and go already having it entered + be able to earn points!

Can’t get rewards with online orders!!. How disappointing, that I just ordered $65 dollars worth of donuts using the app, and I cannot get any rewards for my purchase! When you order online e/using the app you DO NOT get a check number which is what you need to claim your rewards to earn free donuts! The app itself is great, easy to use, so much better to order when you are getting assorted donuts, especially for a group! It’s fast and easier than the drive thru, and you don’t feel pressured by the long line behind you to hurry! I’m so disappointed 😞

No place to add gift card??. The app is good overall. Easy to order online from your local store, easy to track and redeem rewards, easy to add payment methods. But I just purchased a gift card and wanted to add it into the app to keep up with it. Can’t figure out how to do that - apparently there is no option to add a gift card. Really?? In this digital age, that’s really a must. If you are going to run promotions on electronic gift cards, then make it easy for us to use them. Krispy Kreme - step up your game.

Amazing Donuts @ Amazing Prices. Of course their donuts are amazing, but everything else is as well. Often people tell me they think it’s too expensive, but I explain how KK is actually less expensive than all other donut stores. Between the coupons (mail, paper, email, etc) & the rewards program (app) I never pay more than $11 per 2 dozen (hot & nows &/or picked-assorted). On top of all that I get free dozens from the rewards. So amazing donuts at an amazing price!! ❤️🍩💚🍩❤️🍩💚🍩❤️🍩💚🍩❤️🍩💚💚💚💚💚

Good. I personally think it’s a really good app you get great rewards for shopping there. If you don’t shop there very often or aren’t willing to go you most likely won’t like this app. If you don’t go regularly or even once a month you don’t get many rewards you will get a couple of coupons and maybe even a free donut but that’s about it. If you are a regular or you come once a month and you use your app when they scan, you earn points and then you get things like a free donut or a free dozen and if you save your points you can even get free keurig coffee things that go in them... which may I say they are REALLY GOOD!!! So if I where you and I went to Krispy cream often I would totally get his app you will save so much money and you won’t regret it. 👍

Love Krispy Kreme. I love Krispy Kreme Doughnuts but the location in Charlottesville Va is having problems every single time I go in or drive up. Last week I ordered a chocolate covered cream filled and a banana cream. Got to the they were having a problem make Banana cream. 3rd time I have tried to get that one. Got on the road and my chocolate cream filled was custard filled. Called the location cause that happens a lot. Did not answer their phone. Yesterday not enough help for the buy one dozen get one for 1.00 had a problem ringing the deal. Said the rewards thing was down. Twice the glaze machine was not working. Ugh I give up

Stole my money. I wanted to get points so I could get rewards so I decided to put $15 with my card into the app. When I went to the store and tried to pay they couldn’t take out the money so I had to pay myself. I went ahead and went to another store another day to try and see if maybe it was just the employees but the employees at the other store could not take the money out either. They even tried transferring the money to a gift card and that didn’t work. This app has a lot of issues. It also states I have a free donut but there’s no way to redeem it. I ended up emailing customer service about the issues because I felt that I was robbed by the app and to this date there is no response. This is horrible. I went ahead and disputed with my bank. They really need to fix their app ASAP.

Need Menu Improvements for Ordering. When I go to order in the app and select a menu option there is no option to hit “back” and go to full menu categories. For example, going to coffee & chillers, selecting chillers, I can’t go back to the menu listing categories. The only option is going back to select the store location for pickup and that’s irritating. So far app works great besides that! I like the setup- convenient and easy to use! I haven’t tried ordering through the app though (due to no back button to full menu).

Way too cumbersome and just doesn’t work. I love Krispy Kreme. Seriously, it’s an amazing product. However, this app (at least my experience) is far below the standards of their restaurants. I downloaded the app thinking it would be as easy and streamlined as others in this segment like Dunkin and Starbucks. Those seem to work smoothly and allow me to reload cards swiftly and with no glitches. However, the Krispy Kreme app has gone completely off of the rails. I downloaded the app, set up my account, attempted many times to load funds onto my account with multiple methods of payment and every one of those triggered a “whoops! Something went wrong” message. After quite a few attempts I deleted the app to try again another day. Today was that day. I downloaded the app again, logged in, tried to load funds and again was greeted with “Whoops!...). I know these MOPs work as I use them daily and have no issues except for the KK app. So it is now deleted, again. Hoping that Krispy Kreme can Trouble shoot this as I love their product but this app falls short of their reputation. P.S. allow touch ID instead of continually logging on.

Crappy App. The only good thing about this app is the rewards section. More than once I have put in orders (once up to 5 days in advance) through the app in order to get the doughnuts I want and then showed up for them to tell me THEY SOLD OUT of the doughnuts. How does that happen if they get the order so far in advance. Not to mention ordering at a specific location so that you can ensure you get to have the flavor you want (as it shows online they have it), driving there and being told they do not have half of the doughnuts you ordered!!!!! I understand sometimes things do not update quickly, but in this case there needs to be a way they can alert you they need to cancel or change your order. The only time this has happened was when I was having it delivered and I think it was the delivery service that called me. This is extremely poor customer service created by problems with this APP!

The worst platform compared to competitors. Too many software bugs and customer support sounds uninterested, Ill-informed, and unwilling to help. Had a error with entering card info, and the app ended up charging me twice. Called to get the amount credit back. Rep said the request was sent but couldn’t give a confirmation number or TAT OR ANYTHING to let me know the request was actually sent. Called back 3 business days later, new rep tells me there’s no request open for me; tell her about the initial conversation, she turns the whole story around “well if she said she sent it, the it’s there. We don’t have confirmation numbers or email correspondence but something like this takes about 5 business days.” 🙄 okay but you just said you didn’t a case open with my registered email... once I get my money back Krispy Kreme has lost my business FOREVER.

Very disappointed. Well we dearly love Krispy Kreme. We do not have one near us so when we planned our vacation we decided to go through Lubbock where there is a store. All 8 of us traveling together got out of our vehicles excited to start buying our doughnuts. When we got in the store there were very few doughnuts we couldn’t believe our eyes we went ahead and bought two dozen of what they had of course none of our favorites. They looked like someone had set on several others were very small others were oddly shaped & very greasy needless to say they even tasted horrible so in the trash they went. 8 people left very disappointed & we will see how this complaint is handled to see if we ever go back again!!

App is fine but history button not working, terrible customer. The app had been recently updated and I had noticed the points history button is not working. It had before the update anger does. I’ve attempted to tell app support who’s really customer service about this issue. Instead of a simple reply like ‘thank you, we’ll let tech support know’ I get “You may have to contact iPhone to see if they’re having issues on there (“April- Krispy Kreme Customer Experience” made the typo) end.” Umm, excuse me?? April had said this twice. I’ve kindly tried to explain that this is not an iPhone issue!! Krispy Kreme’s app has a broken button. How is that iPhones issue? At this point I’m fed up explaining. 🤯

Free doughnut. How do you get the free doughnut for downloading app ? I don't see a message or a link to send messages. The card seemed like fun until I started reading the negative reviews. I probably just old and slow at figuring out the app 😜. I suppose the best option is to physically walk in the store and interact verbally with the employees and maybe a fellow customer or two. Shouldn't expect anything for free because they are in business to earn money to support their families. I would prefer to not be teased with a free doughnut 🍩 if I download the app but after I download the app I search for the free doughnut but cannot find it 😏. Thank you anyway KK for making the best doughnuts I've ever tasted! I hope you don't let it go to your head and start treating customers poorly because we will take abuse to just get a hot fresh now doughnut! 😂😂😂.

Fails every time. This app has a fatal bug. I’d give it zero stars if I could. When I try to sign in, it says my credentials are invalid. When I try to reset my password, it says I previously signed in with Facebook. When I try to sign in with Facebook, it says it can’t find my account. This is an endless circle, and I am not able to log in on the app or website. I tried contacting them through their contact form, but it always makes me include a store location (even though this error is not tied to a specific store). A phone call led me through a series of voice messages and never to a live person, and there also was no chat box. Sometime later, after leaving a comment to who knows who, they sent a coupon in the mail with no return address so that I could write back. It is for a free doughnut for my troubles, but they never addressed the problem! I still cannot log in anywhere.

Can’t place orders. There’s a menu, which shows all their products, and tells you all about them, but doesn’t let you place an order. The only thing you can actually do with the app, is pay for your purchase at a Krispy Kreme Store, if the store has the scanner, and it works. To do this, you have to enter your credit card information, manually, because it won’t scan your card. Then you have to transfer funds from your card to the app. Then when the cashier rings up your order, you hold your phone under the store’s scanner, and it takes the money. It keeps track of your purchases, so you can collect rewards. Once you load money from your credit onto the app, you can’t get it back out. You can only use it to buy doughnuts, and only if the store has the scanner. Instead of making purchasing their products easier, the app makes it more complicated. Sort of defeats the purpose.

Locked out!. For like a year now I haven’t been able to get into the app. I created and account with my email address and when I go to log in I get the “Uh oh” screen. So I go to reset password and it saves it can’t find my account. So I switch to FB to see if it will let me log in that way, nope same error. So I have no way to use the app because it would let me sign in! I saved my rewards card to my wallet so it’s there and I can use it. I know it’s attached to my email but absolutely no way to get into the app using it. Super frustrating when I want to order for online pick up or see where my rewards are at!

Not able to load Gift Card. Got a $10 e-gift card from my mobile provider. Instructions are to show it to cashier. I show cashier and she looks puzzled. Blames it on that it’s not loaded into the app. I say it’s no big deal and pay cash and decide to come back another time. I come to find out that there is not a section to load gift cards on like every other major company from Starbucks to chick fi la. I’m not giving it a 1-star because of my poor experience in store. I am giving it a 1-star experience because you the app will only take new money from a debit card. I am not able to use my “Krispy Kreme Gift Card” which are American dollars that are only valid at a Krispy Kreme.

Why?. I wonder why I have to wait 30 minutes to get cold donuts ! I’m more than willing to wait for hot donuts because let’s be honest, they are worth it! But if I go through the drive thru when the hot light isn’t on.. with the expectation that the donuts are cold, I don’t expect to spend much time waiting...especially when there are no other customers in the drive thru line and there are sparsely maybe 4 or 5 cars in the parking lot! Every time I go to this park meadows location the workers act like it’s a hassle to serve... maybe I’m wrong, but I thought that was why they’re paid. Krispy Kreme is an awesome donut shop but park meadows give them a sour taste!

Overall Krispy Kreme Technology Isn’t Sweet.. Their product may be sweet but their tech and this app are not. Every message every received remain cluttering the inbox long after no longer relevant. The menus don’t match the actual selection at the local store. There’s no way to order ahead to have selections ready upon arrival. The mobile payment system within the app is useless when the store’s system can’t receive payment from the app (leaving funds stuck inside the app, wasted). There’s much work to be done here and such a large chain ought to be able to handle it. Sadly disappointed.

Rewards Issue. I filled out the information for the Rewards Program and I noticed I want given an option to put my birthday. I called the number, but it was giving me all types of options other than to talk to a Customer Representative for the app or anything. So, I emailed them and was given an apology about people not receiving their points. I made sure to be clear and concise when explaining my issue and was given an irrelevant reason. I ended waiting about 6 days to see if they at least changed it for me or would contact me back, but nothing. I emailed them again and it's been 6 more days and no response. Very unprofessional on their part and clearly they do not care about others. It seems silly to be upset about this, but I have been extremely patient about this and the whole experience has deter me from ever going to any Krispy Kreme or products as a first time consumer of the brand.

5 years later and still broken. I installed the app today to make a order for pickup tomorrow. I selected “donuts “ and customized box, only a few very limited flavors were available. Strange for a order for 28 hours away I couldn’t even find 4 flavors to add to my dozen. So I closed the app and tried again a few hours later and now I select donuts and nothing comes up- the store is currently open but has no donuts to order? I went to the website and it is just as bad, it showed donuts but no way to order anything. After reading about all the people that had their payment stolen from the app maybe I dodged a bullet. But really a National chain has had a failing app for 5 years!!! Where is the IT department, the tech support. I have ordered from tiny little restaurants with one location and their app is easy and takes my order (and payment) why can’t a huge national chain get it right. Don’t you want customers?? Copy McDonald’s app, it always works and gives reward points. There are many donut and coffee shops in the area, stop taking your customers for granted. (Since the app is 5 years old and has not worked since it’s inception I will assume no one at the company cares at all about customers or loosing a few customers -sad) 😢

Waiting for a fix!. Just as everyone else having issues after this forced update over the weekend, I can’t log into my old account that had over 4,000 points! I spent several hours trying to reset the password until I saw all the recent reviews and realized that the problem wasn’t on my end, so I left it alone patiently waiting for a fix. I know my points are OK for now when I tried using my registered phone number in a store, but I have no control over how my points are being applied - the system is trying to give me “free stuff” arbitrarily and not when I wanted to redeem the points, like in the past. Very frustrating! The old app worked like a charm and the new rewards system is not better in any way. Please fix this problem and send out an update confirming the issue is being resolved, so people stop wasting their time and getting frustrated for no reason!

Consistent App Problems. The app mostly never works - it has only worked once out of the many times I have tried to use it. Whenever I login and start an order, the screen is always just blank and none of their donuts show up. The only thing on the screen is to click “donuts” or “coffees and drinks,” but there are never any donuts or coffees and drinks to click and order. As I said before, just a blank white page. This is a consistent problem - the app is just terrible which is unfortunate because they advertise such great deals, such as free delivery on any order. I’m not one to write reviews, but this is getting ridiculous. Why have an app in the first place if it isn’t going to work? Also, it is not just me who has this problem, I’ve asked others about it and they have the same awful experience.

Fake reviews, broken website. So many of the top 5 star reviews are people simply reviewing for rewards of some kind. The app is entirely unusable. You cannot create a new account. You cannot sign in with facebook. If you attempt to use it as a guest, it crashes after you select a delivery location OR pickup location. After it crashes, you can no longer use the app as a guest, and you get eternally locked into the sign in screen where the user is given 502 “Bad Request” or “Bad Gateway” errors. There is something seriously wrong with the server running the mobile website as well as the app, and until its fixed, this app is absolute garbage.

Stopped Working; Doesn’t Recognize Me. I used to use this app about every month just fine. Signed up/in through Facebook, got my rewards and all that. Updated the app, signed in, and it’s making me go through everything like I’ve never used the app before. I checked my email to make sure I had the right one, I did, and tried to sign in again. Still doesn’t recognize me. And it pops up an error message saying “Uh oh! The data couldn’t be read because isn’t in the correct format!” WHAT DATA?!? I hadn’t typed anything in. It wouldn’t have let me continue through everything if I had entered the data wrong. All my info and saved points are gone.

Where’s my points?!!!. I’ve been using the other version of the Krispy Kreme app and I updated today. On the website and emails they’ve sent it said that I would not need to register for a new account and that my points would be converted and transferred. But when I went to log in, it said I had to create an account??? And then I even tried to reset my password and it was not valid, I don’t know what’s going on but this needs to be fixed. I had enough points for a free box and now I can’t even get into the app. When I tried to make an account it wouldn’t even let me either. Update: I finally got into the app after reinstalling it, but alll my points are gone, I had enough for a free box and I was promised that my points will vary over but where?!!!! I want my points back

Get some new 12 year olds to write your app!. No longer works with Facebook login, but they still have it as an option in the app and online. So I lost all the previous points I had, spent forever holding for tech-support. They said they would get it switched over for me of course, that never happened because they can’t use the app either. Today, It keeps making me change my password and will log me in after I change it but then the next time I try to log back in it says incorrect password. So it makes me change it again and let’s me change it to the exact same one it was before.

Ordered donuts for delivery not received. I had used the app and paid for 2 dozen donuts to be delivered as a Christmas gift. I just realized today when placing a separate order that my last order was never delivered. Although bought and paid for my order is sitting in limbo. Nobody has notified me of problems with the delivery. Even worse, when I select the phone number to call to discuss online orders, the number is not in service! I love the donuts and service when I pick up or walk in, but online delivery and related online service is a complete failure! On top of it, I look bad because my gift was never received! Thanks a lot Krispy!

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KEEP TAKING MY MONEY. I ordered online twice. I never got anything for both orders. It would say it was delivered when I never got anything. No refunds or what! Call the branch they would say they don’t know what happened or that they don’t deliver. Such a big company, can’t coordinate anything. If a branch can’t deliver then don’t put them as they can, if you can’t deliver food, cancel it, let your customer know why and issue them refund not the other way around. Tried calling customer service, NOTHING. Tried sending an email to customer service, BIG FAT NOTHING!!!!! This company doesnt know even the basic customer service stuff.

Useless App. I am deleting this app. I have given them ample time to get something more consistently useful. I have attempted to use it on multiple devices and update versions. It has never let me add a credit card to my account, and I think I have only successfully placed an order with the app once in the past 4 years. I only get KK doughnuts 2-3 times a year, so this app is the epitome of wasted space: not used often and rarely works when I try. Love the doughnuts, and will continue to get them. I’m going to stop wasting time with this useless app.

Don't use Sign in with Apple. I used Sign in with Apple to quickly and easily create a Krispy Kreme account. It seems that wasn't a great idea though, because their website doesn't support Sign in with Apple. I've tried everything I can think of, like resetting passwords, trying to register with the same email, contacting support (twice with no responses), but can't find a solution. This basically means I'm forever locked in to ordering from the iOS app.

Not worth the trouble.. The main reason for the app is rewards and offers. In the new rewards system it’s broken into four categories and you have to buy 12 items within a category to get 1 free of that type of item. Also, quite often the purchases don’t even register. I’ve contacted customer service twice and both times they claim it will hit the account but it never does. Now, for the offers, half of them only hit my email and don’t even show up on the app...

Terrible. Be careful with this app. I ordered a dozen donuts handed the cashier a coupon for $3 off one dozen and my gift card that had a remaining balance of about $2.50. As I waited for her to tell her how much more I owed her she said, “ you had enough credit for a free dozen so AFTER I scanned your coupon and took the balance of your gift card, you don’t owe anything.” I told her that’s not right, I just gave you almost $5.50 towards my donuts which means I’m not getting it free.” Her response was, “ I’m sorry but that’s the way the new app works.” I would give the app less than one star if I could.

New Design! Some worries. Great design but I can’t find my rewards points from the old system. I need some assistance. I recently updated the app to the new Krispy Kreme experience and I am a huge fan of the redesign! However upon further searching I can’t find where my points transferred over from the old system. Still a fan and will continue to love y’all but a little frustrating.

Needs work. Definitely not a high quality or highly dependable app for that matter that one would expect from a corporation to release. Very difficult to navigate, logs you out at nearly every page change, and no real way of saving your favorite store? Mine keep defaulting back to Jacksonville Fl and I live in Virginia? Anyway, I digress, it needs desperate attention perhaps even they should look at a different developer to take over the project to make it more user friendly and streamlined.

Every week a new defect. First time I used this app it was great, was able to pick the drinks I wanted and customize a dozen with all the current flavors. Since then it’s hit or miss. Last week, the option to customize a dozen was missing and only box of joe coffee available. Yesterday I could customize my dozen, and no speciality coffee, and today no donuts at all show but there are pages of coffee options on the donut tab. If you need a complimentary UAT tester, let me know, just do something to stabilize the experience.

Sign In Problem. There have been countless times when the app does not let me sign in. I’ve tried powering off and on my phone to resolve this problem, but it doesn't budge. The only way to solve this problem is trying to login after a few hours or uninstalling and installing back the app. Krispy Kreme should solve this problem. Signing in is the most crucial and basic way to access delivery, but somehow, Krispy Kreme messes that up? I hope that in the future, Krispy Kreme will listen and solve this problem to assure the app users.

Can’t select donuts. Your app and website are useless. If I push to start an order it goes to doughnuts but shows nothing to select, Same for coffee etc. there is simply nothing there to select. I got it to work one time! But then had trouble with something else so had to start over and again doughnuts are missing to order. I give up. I’ve tried both your website and app with the same problem. I will just order treats from somewhere else.

Rewards doesn’t work - ever!!!. I have had this app 2 months in conjunction with a newly opened location. This app hardly every works. At the store, never once have i been able scan for the rewards program - they must ALWAYS enter my cell number to record a purchase for rewards. Offers come to my email (not the app), so when I click the offer, it opens the app, but the special offer is not there and i have to go back to the email. Finally, my new location just doesn’t exist... at least as the app is concerned. KK... i LOVE your product... your app should reflect the quality of your product

Hot donuts!. Yep,, I know when the best donut in America is hot now!! There’s not another donut shop in the world that has the donuts being made in front of the customer. This app rocks on so many levels!! I grew up with KK’s. That’s what we called them back in the 60’s. We would all load up in the car and go get KK’s,,,, usually on Sundays after church,,, and sometimes they were hot!! It’s a great day for the consumer when we know the KK’s are hot!!!

Buggy. The app let me add a couple donuts to my cart and then when I went to check out it told me those donuts are not available. If you’re not available then why did you let me put them in there. And then when checking out it gave me an error message so I started over from scratch and when I got to Krispy Kreme I had four dozen donuts instead of two dozen. The first order went through even though the app told me it didn’t and the people in the store just said “yeah both orders went through; they’re both yours. go ahead and take.” thanks a lot! now I have four dozen donuts and I spent twice as much as I want to

App doesn’t reflect doughnuts. How “funny”that is, for few days In the row, I can’t place order through an app, Neither website. Company that sells specific product, which is the only source of their profits, fails to fix their website and app. Went to the store to pick up from the store, there were only glazed doughnuts and no other varieties?! Unbelievable! Place was extremely dirty though, oil where doughnuts are cooked looked black, seems like it’s never being changed. Doughnut pieces are on the floor, it looks no one cares. Big brands in effort to satisfy shareholders, fail on primary purpose of their businesses, sad!

No birthday reward on app. I got an email from Krispy Kreme the day before my birthday saying I received a birthday reward that should appear on the mobile app within 24 hours. The reward expires in 30 days. Welp, after 30 days later the reward never appeared on my app even after I contacted corporate 3 times about the issue with no response. Thanks for the birthday gift even tho I was never able to redeem it since it never appeared on my app. I guess it’s thought that counts. Next time don’t lead me on and give me false hopes

Used to be great, but new rewards program no good. I used to be able to buy doughnuts and get rewards based on my spend, but now KK has revamped the rewards so all purchases are “categorized” into donuts less than a dozen, doughnut dozens, coffees, and specialty coffees. I now have to buy a dozen orders of a dozen doughnuts before I get a free dozen. It is *much* harder to get rewards now, and frankly, not worth it anymore. Best thing about this app is the hot light feature, but I’ve discovered it isn’t as accurate as one would hope. This app has gone from essential to a waste of time. Deleting.

Can’t access account. I’ve been unable to log into my account since I’ve switched phones. I used my Apple ID to create the account and when I try to login using Face ID, “The Email field is required.” ID the error i get. When I manually enter my Apple ID, “We don't recognize that account. Please try again.” Already called customer support and they have no idea what to do. The call was escalated to help desk, but I still haven’t heard back from them. No idea what to do…

Makes my life worth living. Before the Krispy Kreme app I was lonely and depressed but since I have started using this app to find hot and fresh doughnuts my life has been completely transformed. Just this week I have found over 4 dozen hot doughnuts every day with the app and I am so thankful for whomever created this app. I could not imagine my life now without doughnuts for breakfast lunch and dinner.

Needs Improvement. Placed an order for pick-up yet the app shows no order history & also didn’t give an option to save my card info when placing the order. I was not given a receipt so I couldn’t even get credit towards my rewards. It makes no sense to have to still scan in to get rewards when placing an online order. This should be like any other app such as Dunkin’ or Starbucks where the rewards points are automatically added.

Remind customers to use it. I love the app, but the employees rush check out and NEVER ask if you have the rewards program. I spent over $100 once and they said, “Oh, sorry, we’ll catch it next time. Ummmm no, you need to fix it now. That’s 2 dozen free donuts I would be giving up. Look KK already closed once in Billings, let’s not make it twice over crappy service. Finally a manager said, “Mam, I will fix it for you this time, but it’s not our job to ask. Well gee wiz gomer pike even Starbucks and JCP ask you if your a reward member. Hello, it keeps people coming back. Remember KK donuts aren’t a necessity. If I get that service again I will go to my local bakery, they sell bread, croissants, rolls, oh and donuts!!! Please be kind, and rewind the attitudes! Take a lesson from Starbucks, I waste $17 a day there, and I don’t care because they respect me.

Stole my money. I wanted to use the app feature to pay so I added $30 using my credit card it gave me an error so I thought it was the card type, I used a debit card to repeat the process and got the error. No funds were added to the app but the transaction processed from my bank and 2 times from my credit card. Essential I wanted to add 30 to use. And they took $90 without reflecting it in the app. I have tried to reach out but there is no good contact info available I ended up submitting a concern thru the website With return contact info but have not received a response.

Disappointing. The app with its rewards system was one of my favorites. However, after redesign and reward system change - it’s completely useless. Take this for example, before if you buy a couple of dozen donuts you could score a free donut or coffee. Now if you buy 11 coffees, plus 11 donuts, plus 11 dozen - you will have nothing, like literally, with new rewards system you can spend more than a hundred dollars and not score a single free item. The design of the app is also bad and there is no way to link gift card to the account.

Don’t bother. I have yet to find a store that 1) has a scanner to scan the app, 2) has a WORKING scanner, 3) knows how the program/scanner works or 4) participates in the rewards programs. Employees seem untrained or uninterested in the program. Last two trips I was told the scanner didn’t work but give us your phone number and we will credit your act. I did....they didn’t. 13 trips to Krispy Kreme and have yet to get a single reward point. Zero! Rewards hotline said get a receipt and call us every time and we will credit your act. Sorry but I’m not going to work that hard for a free donut.

Missed Transactions blows up app. The app has been fairly stable in the past, but the latest version from a week ago blows up every time I attempt to enter a missed transaction in the rewards tab. The screen will load but the second I touch any of the fields to enter my info the app crashes hard. If I keep trying, the app forgets my login credentials, and tells me they are invalid when I’m entering them correctly. The only way to recover is to delete and reinstall the app. I may have to go online and reset my password as well. Not good. Not happy.

Unstable App. I have apps for nearly every restaurant and fast food place available, and this is by far the worst. Frequently, the app won’t let me log in. I just got an alert from the app, and I connected directly to see what the alert was - couldn’t get logged on after repeated tries. It would take my fingerprint, and then the little donut would spin and spin until it timed out. It’s almost like they have 24,789,623 people trying to use an app designed to be used by 125 people. Just awful app. The developers should never be hired to make another app for anyone.

New program! Exciting? No.... The old Krispy Kreme app was great. Then I started getting emails about the new Krispy Kreme app and the new program. I was excited at first, but then I realized that instead of receiving a dozen free donuts after buying five or six dozen donuts, I now had to purchase 12 dozen donuts. They essentially doubled the amount of donuts that you have to buy in order to get a free dozen. We almost always eat our donuts at the store as well, but the app doesn’t take into account me purchasing drinks or milk, only donuts. I don’t believe this was a good move for them at all and I will probably stop going there.

Doughnuts good, app annoying. Ok so I have no problems actually using the app, and enjoy the doughnuts. But my complaint is that every time the “hot and now” light apparently comes on I get a notification on my phone. No matter where I am or how far away. No biggie, I can go into the app and turn off notifications right? Well, I did that... turned off notifications in two separate places within the app. Couple of days later and it’s back on, and I certainly didn’t activate it. STOP MESSING WITH ME KRISPY KREME!

Cannot transfer $ into KK card. KK IT says that they have never seen this before. Have you? I am using an iPhone SE with current iOS, have tried an American express, and two different visa cards. I get an "error - try again" dialogue box almost every time I try to use "Transfer ." Occasionally, randomly, it will transfer. I have tried my wi-fi, LTE, and KK's guest wi-fi, all with bad results. I dumped and reloaded the app. I also restarted my iPhone. Also the "replace saved card" switch does not work. I had to go into my profile to remove the saved credit card. 8/4/17.

Nothing for delivery. I don’t like that you can’t use your reward points with online orders. When there’s a big sale it’s not available for delivery orders, that’s not fair and the delivery options is so overpriced. They make you go inside the store to use them. Also any time I order through the app they give me doughnuts I didn’t ask for or replace a doughnut with a mini doughnut if they’re out of them, it’s annoying that my order is never what I paid for. I paid for full sized not mini sized. That’s so wrong.

Horrible Experience Getting Refund using App. I ordered doughnuts & paid through the app when the location called and said they were sold out of what we ordered…and because I used the app, they could not issue a refund directly and we had to contact customer service via form on the app. ONE YEAR LATER & still do not have a refund!! I’ve filled-out at least 4 reports, called the corporate number, & contacted them on Twitter. It’s beyond disappointing and KK should be embarrassed. I’ve been a KK lover for 45 years, but have not purchased since and will not again.

Yum. I like the app for the rewards. Has been very beneficial until today. I tried to check my app for my points. I wanted to redeem them before I go out of town tomorrow. But the app is telling me “something went wrong while trying to open app”. Everything is updated they had an update last week to fix bugs... but def still has one right now.

Lies and tracking. First off, app doesn’t work without full location allowance. So glad I can have my battery dead by lunch time by allowing KRISPY BLOODY KREME to know my exact location even when not using the app. Fantastic. Also, the whole reason I downloaded was a lie. No free doughnut for app ordering. No special deals. Just Krispy Kreme’s way of saying “we know where you are and aren’t willing to offer any positive experience in exchange for this luxury” This app is beyond terrible. Why are there still so many braindead morons saying this app works? It doesn’t fulfill any of the intended or stated purposes. Wish I could give it less than 1 star.

Works well missing a key feature. I’ve never had any issues with the app it does what it is supposed to. But why can’t I add the rewards card to Apple Wallet? Just about every other app from a food company that uses a rewards feature allow you to add it to the wallet for convenient access. Some places even have it show up on the lock screen for even quicker access. Just a thought

NEVER Had A Problem ❗️OK, One😢. I’ve been a K-K addict for over a year now and go out of my way, about 20 minuets, to get to my store. I’ve got over 825 points and I’ve probably cashed in points for a dozen glazed dozen. I love the program almost as much as the donuts. PROBLEM: They need to clean up “Messages” or make an easy way for me to delete the expired offers. I’ve got them going back to June, 2017 and can’t get rid of them. FIX THIS❗️

Broken it doesn’t work. This app is beyond broken and non-functional. I tried to do a custom order of donuts an the moment I hit the button to customize my order the entire application hard crashed and closed. The one time it didn’t the only option for a doughnut that I had was the glazed donut. There were no other options, I couldn’t choose any other doughnut so I tried an I hit randomize my order and it crashed again. All of this on a day where the two only Krispy Kreme establishments near me are both having the same malfunction with her machine. All I want are some freaking donuts.

Nothing but horrible experiences. Since downloading the app a year ago, I’ve tried everything in the word to get it to work so I can use it. I’ve been told it’s unable to connect to my Facebook account for whatever reason. I created an account but it never sent me an email. Then when I go to log in with the apparent account, it won’t let me, and if I try and send a new password to myself, nothing ever gets sent. If I try to create a new account, it tells me I already have one. I’ve deleted the app and reinstalled multiple times and I think I’m finally done trying, which is too bad. There’s no winning with this thing.

App gone down hill. The Krispy Kreme app is very convenient when it is working. I would give it a five star except it hasn’t been working for at least this month. I constantly get errors when trying to make a purchase. I have to close out the app to get it to work again. Then today I went to order some doughnuts for Halloween and when I get on the app it only shows drinks in both the doughnuts and drinks tabs. Basically worthless for what I needed it to do. Now I have to go wait in a long line so I might not have time to buy any. Sad.

Worth it...when it works. The last 3 times I’ve tried to use the app it refused to log me in. Even when I reset my password and tried to log in 2 minutes later I got an error message that my login info was incorrect (I wrote it down and saved it on my phone so it couldn’t have been wrong.) When the app works I love it. Maybe to combat this issue there should be a way to scan got receipt so you can still earn points.

Limited Payment Options and Inaccurate Store Info. The first thing I noticed was the inaccurate store info. The location nearest to me has a drive-thru but the app says no drive-thru available. Then I discovered the only way to pay through the app is with a credit card. What if I want to use a gift card? I bought gift cards for my kids so they could use the app, too (they don’t have credit cards of their own and I’m not about to put my card info in their apps). If I can’t rely on the app for accurate store info and I can’t use my preferred method to pay, why keep the app? I won’t.

Placed an order, app crashed but still charged my card.. My first time ordering through the rewards app and it charged my card. The app gave me an error about my rewards and the order never went through on the store’s end but still charged my card. I Contacted both the store and the customer support number and neither were able to assist me. I was told that by customer service they are unable to help me with online orders. Now I have to dispute with my bank! fix your app!! 🤬 This ruined my morning because this was for my job!

App never works. I have an iPhone 12, I’ve tried deleting the app and reinstalling the app and restarting my phone and I still can’t place any orders. The app loads to the main screen just fine but then when you try to change to a different pick up address the app doesn’t let you and even if you keep the same pick up address that is listed on the app and you try to add donuts to your order it doesn’t let you add any it just brings up an empty cart. I love their donuts but not being able to place any orders through their app or even online on my phone is a dealbreaker

Where are the points?. Did KK recently change their rewards program so you can’t choose your rewards? I liked that I could accumulate points, and then use them as I choose. Sometimes I get a donut. Once, I saved up for K-cups. Now I’m seeing that there is no rewards point tally, but that I have a free dozen. What am I going to do with a dozen?? AND it expires in December! Points down the drain? I used to be motivated to earn points, but no longer. The fun is gone! And if I’m wrong, and everything’s the same, and I just haven’t figured out the app enough to know that nothing has changed?: Lousy version!

Yummy donuts. It’s august 8th and I wanted Oreo donuts. Unfortunately, when I tried to check out with a few in the dozen I picked out, it said that they were available until 7/29 and to redo my order. It’s also frustrating when I go to pick up my order 10 minutes after it’s supposed to be ready and I take them by surprise. And then my order is wrong. It was a frustrating experience today.

App bugged. I haven’t used the app in a few months because while I would love to order donuts on the daily, that’s not nice to my wallet. I decided to try and order donuts for the office, but when using the Sign in with Apple function, I get an error saying that an email field is required. I go to manually enter the info, but then it says that rewards account is linked to a Facebook account, but it says it’s unavailable. All of this happened when I decided to upgrade to iOS 16.0.3. When you manage to get the app to work, I’ll get my donuts then.

Great Doughnuts; TERRIBLE APP; LAZY EMPLOYEES. Every time I try to order I always have to delete the app and reinstall it. The restaurant doesn’t like to scan our apps nowadays so when I go to add my receipt I get kicked out the app. Why have an app if your not going to scan them!!! Why I have an app if it’s just going to malfunction every time I try to use it. I was supposed to been have like 3 rewards but bc the app isn’t fully functional and the employees don’t scan them like there supposed to if someone shows them they have the app why would I keep the app. Very disappointed!

Can’t use in store. What is the point of loading money onto this app if they can’t process it in store? This is the third time I’ve gone in store with my phone and they couldn’t process payment. I had to go back out and get my credit card, when I had over 12 dollars loaded on this useless app. Starbucks makes it easy, I can even order before I get to the drivethru and pay with my phone without ever having to interact with a single person! Get it together Krispy. Your coffees not that amazing.

Always down, doesn’t give points. I used to love this app but now it can’t seem to keep track of points (I’m still at 4 credits after buying three or four dozen), always seems to be down and though employees always take my phone number to supposedly put in points, my balance never changes. All my old points (I had several hundred) are gone. Haven’t had a reward since the update even though I go twice a week; it’s starting to feel like a scam. So sad, I always looked forward to going and seeing my points rack up

Can’t Redeem, Store Not Found. I went for St Patrick’s Day for the double dozen donuts to bring to work and share. I saw there was an app and have been a regular. Decided to download and put to use to get some rewards for being loyal. As I open the app to input this transaction it shows that my Krispy Kreme is not on the list, and therefore I can’t redeem the transaction/points. Yet when I use “Find A Shop” it’s there; WHY!? There is only one in town and the next is 11 miles away, this needs to be fixed in the app or I will just use another donut franchise that can reward my loyalty.

Usually good, few hiccups. Usually love the app, and it’s convenient to order online and pick up, as well as submit missed transactions towards my rewards progress. I haven’t been able to access the app for the past two days and get a message saying unable to securely attach to the server whether I’m at home on WiFi or out on LTE.

Glazed Donuts. I love Krispy Kreme glazed donuts. They remind me of the glazed donuts I grew up on. The only difference is in upstate NY we had bakeries on just about every corner. Jewish, Italian, etc. and the glazed donuts were not hot out of the oven. We liked them just the way they were. That is the way I like them still. They have plenty of glaze on them like when I was growing up and I prefer them not to be heated.