Nordstrom App Reviews

customer service. I ordered shoes for next day in store pick up for an upcoming event. I arrived today after placing the order yesterday to learn that my order was canceled because Nordstrom no longer had them in stock at my location. I was disappointed and upset because I needed these shoes and the customer service personnel just said “sorry, your order was canceled….it looks like we don’t have them in stock anymore”. I replied “Ugh, I need them for an event in 2 days; can’t they get overnighted?”. She yelled to an associate “can we do that?!” 🤨. She could have looked in her computer to see where they were in stock considering I arrived dismayed to see that my order was canceled because it was no longer in stock. She could have looked to see if maybe there was another size in stock that could work for me. She did none of the above. I said “nevermind, I will look online” and she seemed pleased with my response. I am very disappointed as this is now the 3rd time in 2 months that Nordstrom personnel have been rude which I had never experienced in ALL of the years that I have shopped at Nordstrom. I try to buy in store because I was shamed for ordering online and returning because it didn’t fit. This is all very disappointing from my favorite department store that previously had amazing customer service.

So much work to scroll through items. First I always get stuck when scrolling. I can scroll through a couple of lines when looking at merchandise but then it just stops, I can’t move any further. It starts again fairly quickly but to get through any scrolling is extremely frustrating. I usually end up just moving to another site and buy there. Nordstrom is losing sales from me because this is an ongoing long term issue. In addition why is the viewing process so cumbersome? If I want to view an item I have to click on that item and then again when I see the item so I can get information about it. The information, details, descriptions are pretty bad too, most of the time there’s no sizing descriptions, length of garment, or what type of material is used in the garment. It’s like throwing a dart and hoping you get a good result. All this takes much too long so I don’t even bother most of the time to go to the app. And lastly I haven’t gotten credit for my notes even though I enter the all the information on my note it still doesn’t show up in the total as a credit. I will follow up with customer service and find out why. For the other issues Nordstroms needs a lot of improvement and streamlining for online sales.

Unfair treatment of web clients!. I opened a new account at Nordstrom and have never been treated as poorly as I have been by this company! I have shopped at other high end department stores using their websites and no other store has canceled my orders as many times as this store. Even when I call and speak with customer service to make sure there’s nothing wrong with order and am reassured that everything is alright the order gets canceled and because nobody bothers to notify me, I lose the merchandise. My emails were ignored. This has happened on several occasions and when I try to get an explanation from customer service I get treated disrespectfully and nothing is done to help me replace what I lost or some how compensate me for the poor service I have received! My recommendation is if you want a particular item try to purchase it someplace else if you’re using the web because web purchasers are not respected by Nordstrom. I guess they would prefer to sell in their stores where their salespeople hold on to merchandise so they can get a commission rather than release items to web customers where they get nothing. This is very disappointing to somebody like myself who because of bad health does a lot of her shopping on the web. I hope this helps others so they are not disappointed when they lose merchandise they truly wanted!

Unfortunate shopping experience. I went to Nordstrom to shop on Tuesday . Unfortunately, they lost power like most of Columbus. When I walked in the associate said that I could still shop and return like normal. It ended up being way more complicated so I decided to put my items - women tennis shoes, and baby native shoes-on hold. The associate said that he would call when they received power . I called Wednesday to let them know I wouldn’t be able to be in until Sunday and the girl kept telling me that was fine my items would be there . I went today, Sunday, and none of my items where there . Fortunately, my size was still available and I was able to find the LAST native size that I needed. I got home and realized that the associate NEVER checked out my child’s native shoes even though he had been waiting for me to return to purchase everything together. So two attempts to purchase something and I still do not have the product and will now be ordering from another site .

Nordstrom is, by far, the very best store!. Nordstrom is much smarter than your average store. Customer service has really deteriorated in most other stores and they are always trying to pull the wool over their customers’ eyes . They have made it more difficult on returns and just about every service provided. They forget that the customer no longer has to go through them to buy designer clothing. Most all designers now have their own websites where the customer can order directly. Nordstrom has kept its excellent customer service and provides excellent choices all in one location for one-stop shopping. Customers have taken notice and remain faithful to Nordstrom and they are also attracting new customers who are fed up with the other stores. I have all but dropped these other stores having had unpleasant experiences in many of them. Nordstrom will always be my favorite store because they actually care about their customers and go out of their way to keep them satisfied. Whoever is managing this store knows what they are doing.

Shopping Nordstroms. For years when I need to find elegant dresses or one of a kind tops and bottoms as well as fancy sandals that scream oohs and ahs. It’s NORDSTROM I turn to! Great sales, discount notes and personal shopping days with the ownership of a Nordstrom card! Alterations for free also! I love love love Nordstrom. Shopping here online is a great experience in itself! Shipping is free on most items and it is received in days! There is no store like Nordstrom from everyday affordable prices and sales on first class quality clothes to extravagant clothing worth whatever the cost. Designers clothing and shoes and bags and even jewelry, purses and perfumes are found throughout! I enjoy every trip in person and online because I always find exactly what I need in Nordstrom. The only negative comment is that Nordstrom should push designers who sell their wares here to make the exquisite dresses they carry for plus size women as well as regular and petite. Size 18 and above cut the exact same way as 16 and below. Sales would increase tremendously for both the manufacturer and the store! MrsNaps23

Nordstrom customer service is number one. Every time I either go to Nordstrom or even make an online purchase, the customer experience is always so good. I’m never left feeling frustrated or ignored by associates who are a vital part of one of the few places where I still feel happy to go. I’m a lifelong shopper, and I’m quite picky, so when I have someone ask me for help, I always feel like my needs are made a priority- not in a selfish manner over someone else, but rather a priority to be able to ask someone for assistance. The only recommendation I have would be to give the associates an iPad for customers to make a purchase on the spot and therefore cutting the time it takes to check out other areas of the store. After Covid many people are ordering online. I find that Nordstrom has not lost its touch, but to level up I’d really suggest offering the opportunity to use the iPad or iPhone swipe device as people are valuing their time so much more than pre-Covid. I hope this helps. :) Jill

Rewards Stopped Working With Nordy Club Rollout. Let me start by saying the app used to be amazing. Sadly, Nordstrom updated their rewards program and app approx. a year ago and renamed it the Nordy Club. Since that time, the app no longer tracks my rewards. For all you long-time Nordstrom shoppers, I was a Level 3 in the old program and now Ambassador level in the new Nordy Club program. The app permanently thinks I’m a Member level with zero benefits. That means i can no longer view or use rewards while shopping online. Based on a another review I just read, I’m now wondering if I’m even earning points while shopping with the app. I have no way of checking that. I have spent DOZENS OF HOURS of my time both in-store with customer service at the downtown Seattle Flagship store and on the phone with multiple levels of tech support trying to get this issue fixed. My information is current and my phone number linked. Tech Support gave me a ticket number and escalated my issue back in December 2018. Nothing has changed. I have been shopping at Nordstrom for 35+ years but now feel that Nordstrom no longer values my business. Consequently, I’ve all but stopped shopping there this year and will likely cancel my Nordstrom account altogether in the near future.

Returns now a PITA. I gave this 3 stars because I am a long time Nordstrom supporter (to the online tune of 2k to 10k annually for the last 30 years) and would have given 5 stars except for the new return change, to which I would have given one star. To want make a return and get a message saying something like “now returns are even easier, just drop off at your FedEx drop off”, then hit the “nearest FedEx” button and get a response saying “there is no FedEx in your county”. First of all, FedEx drop off is only available about 2 hours each day and the postal service is open business hours. Nothing easier about that! Secondly, MY nearest FedEx drop off location is 137 miles away, the post office is 7 miles. A massive inconvenience! Every town or county has a post office but not all have a FedEx drop off. Whoever made the decision to change the return shipping policy, and even more the PR individual who wrote the press release with such callowness, is completely ignorant of FedEx and USPS customer service hours as well as customer service in general. Unless the purpose was to alienate customers (former customers) where there is non or only one Nordstrom store in the state and, or rural communities. This has been a great disservice and cost for returns. If a change is not made, I will gladly find another high end shopping service and sell my Nordstrom stock.

YSL customer service is awful!. I stopped by over an hour ago at Nordstrom park meadows lone Tree Colorado. All I need is to get a new lipstick before my travel and hoping get in and out the store. First when I get in I asked one of the ladies if she can take me where the YSL department and she took me over. She was helpful but not familiar because is not her department 100 percent I totally understand her. So she asked one of the sales person behind the YSL counter if she can help me out what I need . She came over with a little attitude!!! Her response was telling her such whatever number for the product instead of looking and show me. In any event the person who took me over explaining to her that she is looking the product etc . She was not interested and showed more interest to sell. So I left unhappy!!! I never complained but I thought customers service need to improve. I love to shop but after today I will consider to cancel my credit card.

Latest app not compatible with my older iPad.. This note is specifically for your IT department Nordstrom. I am a long time Nordstrom shopper, since the 1990s. I am also one of your higher shopping level customers. This morning I received notification that the app is now updated on my iPad and that I must update to the newer app. So I go on the App Store and try to upload it but I get a message saying that it’s not compatible with my iPad. My iPad is older and will not update to the latestVersion of iOS that is required to upload this app. So as a result, I’m not going to be bothered with having to log on and sign in every time I want to shop at Nordstrom on my iPad to view my Wishlist items, etc. It was so much easier to have the app on my iPad with the older version and just click on it to shop. You should’ve done something to allow people who have older versions of the app to still keep it. Now I have no Nordstrom app on my iPad so I guess I won’t be shopping online anymore. I also wasn’t impressed with the way you changed the look of the website last year during the pandemic. It made it look like a cheap retail store site that I see on some other retailers as opposed to the way it used to look years ago.

Terrible returns and customer care!. I have been a long time customer of Nordstrom. I am a doctor and tell all my patients that is where I shop for myself and my 3 girls. As brick and mortar stores carry less items I have started shopping mainly online. I buy a lot which means I return a fair share for various reasons. Over the years Nordstrom’s return center has lost numerous items. At first it wasn’t much of a problem but it has become more frequent. I have learned to take photos of my items, return label and keep my post office receipt. Over the last few months Nordstrom customer care reps have accused be of theft and sending back empty boxes. I have had to track down “missing” items on my own and have been credited without apology. The most recent item returned has gone “missing” yet again. I was able to track it down and find out they received the item. However, another rep will not credit me for the item because I can’t prove the item was in the box even though it was the only item in the box! I have had enough and will never shop at Nordstrom again.

Disappointed. I love Nordstrom and had a wonderful 10 year career with Nordstrom ( some time ago) so I know what to expect from Nordstrom. Today we drove two hours to bring my 3 year old to the children’s shoe department for a shoe fitting and fun shoe shopping (mostly based on the Nordstrom’s reputation for shoe expertise). The person that assisted us was very nice however I had to wait for someone to come out and had to ask for help. The salesperson was nice and sized my daughter’s foot in a quick and standard manner. I expressed the kind of shoes we were looking for and how my daughter has been hard to fit ( this is why we decided to go to Nordstrom for a fitting). I pointed out a few styles that I liked and she went back to get them and returned empty handed due to not having the size available . Nothing further was suggested and alternate styles were not offered , so we left. I’m a little crushed by this. I had such a difference experience in mind and this was just not what I had hoped for from Nordstrom, we all know this can be a special and different kind of experience. I can imagine why lots of different options are not currently brought out for trying with Covid and being careful. I just felt disappointed today. And we still need shoes.

Favorite place to shop, second favorite app. Nordstrom has the best customer service & I love shopping both in store and online. My only recommendation or critique about the app, I would love to be able to put something on my wish list in my size, even if that size isn’t available. I may find something that I really love and don’t want to forget about it, however they may not have my size in stock at that particular point in time. But I don’t have the option to save the item in my size (medium for example) oof the item is only in stock in a S and XL, for example. Nordstrom often gets more sizes in stock, but I either have to save it in an inaccurate size and manually check the item periodically or I don’t save it to my wish list and end up forgetting about it. I wish your IT dept could program wish list for all sizes, even if it is a size that never comes to be. I would be confident knowing that if my size ever comes in stock, I will be notified. Other than that, the store and the website rock!

Absolutely amazing service !. I was recently visiting friends in Connecticut. Unfortunately my suitcase was lost , I was a ball of nerves and had an even that evening. I have never been to Nordstroms, So, I wasn’t sure what to expect. My salesperson Ann, was amazing ! Just full of energy and she kept going until we found that one perfect dress and shoes too! She took it all one step further and helped me replace a few items that were in my lost bag. Ann really saved the day . She was also very kind and went out of her way to make sure i had what i needed. Of course I needed to have some items shortened, and no time to do it. Ann brought me down stairs too Dominique (i think!). Again she was great ,personable and friendly. I was able to get my items altered that same day. She was chatty and , kind. We shared pictures of our kids and dogs. It was exactly what I needed. Those woman took what was the worst day of my life, and turned it around. While it seems that everything’s going online , it was great to have actual people assist me. i really never ever do things like this , but these women truly deserve to be recognized for what they do, Thank you Ann and Dominique!

Feature Loss, Background App Support. Hello! I just wanted to leave a quick review of this Nordstrom iOS app as a whole. UI and UX wise this app is definitley on par with a shared and abrupt positive experience especially when going back and fourth between your website and the app on a daily basis as I do. There is however on main downfall of this app that often causes me to use your website instead. And I honestly think that here we are in 2018 and this should’ve been dealt with awhile ago. Background resuming.. Essentially all apps these days support this feature however whenever I leave the Nordstrom app and return my current search, view, anything is removed and the app restarts a fresh. This is incredibly annoying. I could be knee deep into a style exploration and I get a text message that forces me to leave the app. Once I do not thinking bam my search and what I was looking at is now gone. I get that inventory is constantly shifting and things need to be updating in the background but every other app out these days can manage this appropriately so there must be a way. I think if you really want this app to truly be world class as your shopping institution is as a whole this is something that needs immediate revisiting and support from your development team. I hope that this will at least go into consideration as it really is a heck of a feature loss at this point. Thanks for hearing me out!

Extremely disappointed. I placed an order when the anniversary sale went live to cardholders and then 3 days later one item was cancelled and then another two days later EVERYTHING in my order was cancelled. I don’t understand a) what the benefit of being a cardholder and having early access does and b) why you list items on the site and say they’re available and then you oversell and can’t fulfill your customer’s order. It’s just so frustrating as a customer to have to deal with this. Other retailers had some of the same items but i didn’t purchase thinking that my order was confirmed by you guys via the confirmation email that i received and now the items are sold out everywhere. I did end up purchasing a pair of shoes that you guys did not have my size in from Macy’s and they were the same price and arrived on my doorstep in 2 days. I’m extremely disappointed in how you guys handle the sales during your anniversary sale as well as the customer care representatives that i spoke to. I spoke to a total of 4 different ones and was basically told that they were sorry but that there was nothing they could do and the items were now sold out. It will definitely make me re-think shopping any sale you guys have in the future.

Michael Kridel - St. Louis, MO West County, Mens Dept. Michael Kridel has always been my go to guy when shopping for my husband and son. He has excellent knowledge of the brands and styles in his department and is always spot on with his recommendations on how clothes fit. He remembers my name when I come to the store and is always friendly and helpful. A few weeks ago, Michael went above and beyond as a Nordstrom employee. I had the unfortunate experience of getting a flat tire as I entered off of the highway, making it to the Nordstrom parking lot. I thought I’d see if Michael was there to help me with my situation, and was so grateful to see his smiling face when I walked in the door. He immediately called a tow truck service, using his personal connections. Michael told me to do my shopping and he would call me when the tow truck arrived. In addition, he gave me several recommendations on where I could get a new tire locally, as I live in Waterloo, IL and did not want to drive that far on a spare tire. Michael was such a blessing to me that day and I wanted to make sure Nordstrom knows what a gem they have in Michael Kridel. Thank you!

Inaccurate inventory on the app. I bought the same item online via the app twice on 2 separate days only to have it cancelled both times because it’s no longer available. I called customer service and was told by their customer service representative that they only update their inventory at the end of the day so my item may have ran out of stock when they tried to process it - which is possibly a reasonable excuse for my first purchase that was cancelled (placed first order on Saturday morning and Nordstrom cancelled my order on Saturday afternoon). Then again, how is the app or even website not tracking their inventory as online purchases are being made? Then when I was browsing the app again the following day (Sunday), the app showed that my item was still available - which I then tried to buy again. And only to have Nordstrom cancel my order again the following day (Monday). Which then makes me wonder if they’re truly “updating their website at the end of the day” as they claim? Also, is the app so crappy that they’re not tracking their inventory as customers purchase the item? I get it if they want to reconcile their inventory at the end of the day but being told that I basically have to wait until Nordstrom processes my online order to know if I will be getting the items or not is just frustrating. I was also advised to call their customer service representative when I’m using this app before making any purchases to see if the item is still available if I really want the item. I use this app to shop because I wanted to save time but how am I really saving time if I have to call and wait for the next available customer service representative every single time before I make any purchases?

My “Go To” Online Store (& In Person When Possible!). The NORDSTROM APP is fabulous. I love how easy the search engine allows me to find exactly what I want, but THEN, suggests other related items I might enjoy, just as if I were actually browsing in the store. When I have the time, I very much enjoy investigating the suggestions to learn about new items! Often I’ll end up adding something to my purchase, which I’ll be extremely excited to receive, because the item will be something new to me. Most APPS aren’t able to offer me that ‘browsing’ experience to the degree NORDSTROM does. I love the Women’s Looks offered up, w/ each individual item easily accessible. And of course I am thrilled w/ EARLY ACCESS to the SALE; browsing first, then access to purchasing. All in all, when it comes to the items I most care about getting high quality & value in—NORDSTROM is “my store” for myself and my family, and the APP makes shopping from the ease of my home, and driving less than 2 miles for curbside pick-up!! Perfect!!

Amazingly Helpful Sales Associates. Yesterday at King of Prussia store I had the most best service in every department! Selma in dresses, whom I’ve worked with before, found the perfect dress for me and went with me to the jewelry department to help pick out accessories for another dress I’d purchased for my son’s wedding. She then brought me to shoes and made some suggestions which Nina helped me order in the correct size. Nina had pulled a similar shoe in style and height to hone in on the correct size to order. While I was musing over my recent purchases at a height top table I was nicely approached by Mary from Dior makeup who mentioned that they had their national makeup artist, Victoria, in-house and did I have time to have my make up done. So off I went with Mary to have a makeup application by Sally, regional marketing manager, and Victoria. I certainly took their advice after looking so natural once the makeup was completed. They explained all the products and how they were applying them. Honestly, everyone I met made me feel very comfortable, were so responsive to questions and went out of their way to provide good service. They were truly a joy to interact with, making connections with me throughout the processes. These women exemplified what it means to represent a retailer with the highest standards. Something which is difficult to do in today’s environment with staff shortages and internet competition for purchases. Thank you ladies for your professionalism in your field and personal care to your customer! This is what shopping in a Nordstrom store is all about!

LOVE NORDSTROM! ❤️. I’m a father of four and live about 40 mins from the closest Nordstroms so I do 98 percent of my shopping online. Nordstrom’s app or online store is great for many reasons, one being they sell the best brands and two they offer many shipping options at check out. There are some many retailers out there surprisingly in 2025 that only offer one basic shipping option. When I’m shopping online it’s usually because I need something right away or by the end of week etc.. I love that Nordstrom offers two day shipping. Sometimes the there are items that can’t be shipped in two days which I understand and respect because not everything is going to be in stock locally but everything still usually gets to me within 5 days if two day not available. Been many times I selected standard shipping and items still get here next day or two which is always a nice surprise! Nordstrom is my go too for my whole family. When ever my kids are like dad I need new shoes, shirts, or cologne I just open app right away have kids pick out whatever and bam order. I always get Nordstrom cash back too which is always appreciated! Today I ordered something for my wife for Valentines and was surprised to see I had $30 bucks cash back in Nordstrom cash! Love it! I have been shopping at Nordstrom for the past 25 years since I was 20 years old. Store itself is always very clean and their sales associates are usually very knowledgeable and professional. I honestly can’t say that anywhere else except maybe Bestbuy. Their sales people always say hello and seem to be very knowledgeable. Anyways, Nordstrom is a professional shopping experience! I have zero relationship with management or owners just a truly satisfied customer that’s appreciates a solid customer service and retail shopping experience. I never really leave many reviews but just sitting here thinking man Nordstrom’s is money! They have everything I love and everything my wife and kids love so it makes my life so much easier. Thank you Nordstroms keep up the amazing work!

Literally, the joy of my shopping life!. This app is fun, its quick, it's convenient and it knows exactly what I like.I cannot express how many times I've left my own retail store of 16 years, after serving countless customers all day, and I run straight to this app or directly to the Nordstrom store to decompress from my day and do my own bit of retail therapy. I kind of feel at this point but Nordstrom is really the only store I need to shop at - for myself and my whole entire family. I appreciate the added bonus of Nordstrom notes that come as a great surprise at checkout. Sometimes you forget you have them and it's like a little treat or a subliminal "thank you ". And to actually feel appreciated. I bring my daughter and my nieces, all teenage girls along with me just so they can acclimate themselves to shopping at a place that offers a great service to them consistently. It is important as a woman of color that this is taught at a very young age, unless they will not expect it. Thank you Nordstrom for always setting a high standard. and for taking care of us hard-working women who truly enjoy being pampered by you. Sincerely.

Abysmal customer service. 12 hours after I spent $1500 online Nordstrom announced a $50 for $250 deal. I called Nordstrom to see if I could get the deal. The associate said only if he put some items on a new order. He moved $500 more than necessary to get the promo, causing me to lose most of the triple points I had arranged for the day before. He also - without telling me - lost items I wanted because they were no longer available. I did not understand how badly my order was screwed up until I looked over the written documentation. I wrote an email to customer service with no response. I called customer service just now and the solution was to let me use another points day that I had earned. When I said this is not a solution they suggested escalating. I gave up after 6 minutes on hold waiting for the manager. What happened to Nordstrom’s legendary customer service where associates are empowered to solve problems within reason? You have lost a great customer.

My Go To Store, Nordstrom. I still have the Nordstrom brown credit card from the early 80’s which is a keepsake to me as that’s when I first learned about the Nordstrom Company and lived near Seattle. Growing up a CA girl, I missed home and Nordstrom became a friendly place to visit and shop for my children and myself. It’s 40+ years later and Nordstrom is my favorite store to look for particular shoes as they have my size 11 in most shoes either in store or on line and are known for carrying varied sizes and types of shoes from on trend to comfort shoes. I shop Corte Madera and Stanford Nordstrom typically. I love the friendliness and helpfulness of Nordstrom, and you can always depend upon the quality of the brands in the products Nordstrom carries from cosmetics to shoes, clothing, accessories and fine jewelry, and everything in between, and returns if not worn are always welcome as well as fittings and alterations, and ordering your correct size if not available with free shipping. I always expect quality when I shop at Nordstrom and I aways receive it. I can’t say enough good things about Nordstrom. Karen Taylor

Service experience review from Yolanda t. Nancy Tomaras I believe she is in the downstairs shoe department at woodfield mall. Nancy handled a return transaction for me and had to leave her department to do so , she was kind and patient and understanding she went through all the steps to make tha transactions correct. I had originally dis a return upstairs and was told I couldn’t get a cash back return and it had to be put back on my credit card, then was sent downstairs to do a separate return and that’s how I met Nancy. I had asked her why I couldn’t receive my original payment with cash and she was shocked that an employee refused to give me cash so she took it upon herself to educate the lady who was not correct or friendly, then she proceeded to return things one by one and explained every transaction she was doing and all with a smile and was very apologetic on how I was originally treated! So I’m just thrilled to write this review so she can be recognized for be a wonderful employee she’s a diamond in the rough. I don’t usually do reviews but i really appreciated her kindness.

Share my wishlist! Make reviews easy!. I LOVE shopping Nordstrom’s and I do 99% of my shopping through the app but I have two major issues. Leaving reviews; why on earth don’t you make leaving a review as simple as creating a link on the item in the “purchases” section and name it “leave a review”? You know I bought the item, you see I’ve received my item. For me to leave a review I have to go to my emails, search Nordstrom, search for “review your item” in the subject and then, because the item isn’t listed in the email subject....I have to open every single email, follow a link, leave a review, return to my emails and sift through the “leave a review” emails to see which email belongs to which item. Frustrating! I buy 20-40 items a month from Nordstrom’s...that’s a lot of email searching. Secondly; it’s my birthday month and everyone wants to know what to buy me. Why can I not share my wish list?? I cant even share my shopping bag items. There’s the arrow link to share on each item in my cart BUT when I share the item the color and size does not travel with the share so the recipient just see’s that I like a particular sweater but no idea of the size or color. These are really basic capabilities, I expect better from Nordstrom’s. I had to share my wish list items from another app.

Plus size style. I continue to be more and more disappointed with each passing year with your plus size clothing options. Just because we are a plus size person, doesn’t mean we would don’t want the same style offered to regular sized people! I combed the entire plus line styles available for this anniversary sale and could only find one thing that I would even think of purchasing because of the lack of style! It was sold out by 8:30 in the morning. That’s probably one of the only things the other plus size people liked, hence sold out immediately! I’ve been a customer for over 40 years. Having gone from a regular sized person with lots of choices, I have now been a plus size person for at least 10 years. The plus side world is starving for Nordstrom to give them the same style and choices, given to regular size clothing! It’s an overlooked and untapped market. My only reason for writing this, is to plead for more stylish, clothing. I am so tired of solid colors and florals. We like and deserve all the latest patterns that regular size clothing has. when the occasional super stylish plus size clothes appears, it sells out immediately because we are all starved for style. Thank you for reading this to the end, I hope someone takes up this challenge and will surprise and delight us plus size women. Thank you, Always hopeful

My Name is Never Associated with My Pickup Orders. When I place a pickup order though the app for pickup in the store, the associate can never find it because the app attaches the name for the first address listed under my 'Addresses' in the app. This first happened in December 2024 and has happened 3 times in the last month. If I pickup curbside, I give my name and the associate is confused, starts looking for another car, and then asks if it could be under a different name (which it shouldn't be). A couple of times the orders were under my in-laws' name (one of which has been deceased for almost 4 years, so I haven't even used the name/address in years). I've now deleted that address, but the system just assigned the new name at the top of my address list for the next pickup order. There is no reason for any of these names to be associated with my pickup order (especially if my name is not also associated). The store associates just tell me to call customer service as if customer service is not also their job. Each time I call customer service, they're heavy on the empathy and apologies, but nothing changes. I shouldn't have to delete all of my saved shipment addresses, so that I have to reenter them each time I send something, just because the app is broken.

Fan Since 1992. I’ve loved Nordstrom since my first experience when Nordstrom arrived on the East Coast and I went to the Paramus, NJ store. I found beautiful top notch merchandise presented by friendly and super helpful sales people. I had started a new job and needed suits, shirts, ties, socks, etc. I had just had a knee surgery and - literally - was on crutches. I had overestimated my recovery, and when I got to the store had to sit because my whole leg was throbbing. I sat and the sales team outfitted me from head to toe. With that visit I left behind the sales people at Saks and Bergdorf, and even Bloomingdales, who sometimes acted as if they were doing me a favor by assisting me. You’ve continued that tradition in store (I go to the men’s store on 57th Street in Manhattan). And the Nordstrom online experience is the best. It tops online shopping with any other major department store that would carry similar merchandise. I appreciate the easy adjustments, the watch feature, and, of course, the free returns. Finally, I am a shoe freak, so I am delighted to buy from such a wide selection of footwear presented by a retailer whose genesis was with footwear.

Updates not improving experience. Update: August 31, 2018 - newest issue I've experienced is the login page not loading so I can't even attempt to log in. I was advised by customer service to uninstall and reinstall the app which is annoying. Probably a server/API issue that should be fixable without requiring the user to do anything. Oh well. It works now but quite annoying. Looks like things in the Account section are finally working properly (opens natively in the app rather than opening a web browser window). This is still happening: anytime you go to the wishlist and hit edit, it takes FOREVER to load the functionality, we're talking 3-5 seconds on wifi or my LTE network in the US. Then, when you select an item, it's another 3-5 seconds before you know the item has actually been selected. These types of responses times shouldn't be acceptable. Go and look at industry benchmarks. The folks at Nordstrom who work on this feature must not actually use it in real life. Same advice, dogfood your app. Lots of low hanging fruit to help improve the user experience and help users spend money via the app.

Annoyed for some time now. While I enjoy shopping at Nordstrom and will continue to do so, I really hate the fact that items are not reserved for a specific time frame while I continue to shop my other selections. It is totally unfair that I have taken a long time to find my items and size through the long list of items, more specifically when it’s the Anniversary Sale, and ultimately my items sell out if I dont purchase in a millisecond. Is this Nordstrom Im shopping at or a Swap meet get it fast before it’s gone place? Nordstrom should definitely have these accommodations for its customers since we’re not exactly shopping at just any store. ( I know Nordstrom rack has it) Also, I agree with a previous review posted; there should be an easier way to manage items in cart! It’s frustrating and the whole process needs to run smoother. Update on review: Well, happy to see that a service team rep answered to my concern, vaguely, but answered. Felt a bit acknowledged up until I kept reading down the rest of the list of reviews and saw that a service team rep answered another review prompting the customer to send them their info in order to give them the VIP TREATMENT for a simple concern they had on their Wishlist display/ order of items? SERIOUSLY? VERY DISAPPOINTED TO SAY THE LEAST.

Customer care experience. It was my very first bad experience with a customer service person at Nordstrom Santa Anita. A customer care representative Nancy showed us an attitude when we were returning an item and she said she can’t find it in the system. Finally, she was able to find the receipt in my account and after she printed out the return receipt she gave it to me and without even asking if we still need anything else, she left without saying anything. We were still at the counter waiting for her but true enough, she really left and thought we’re done. My husband saw her just standing talking to someone and called her and said we want to return another item. She came back to the register and was not even apologetic of the situation. Instead, she reasoned out that we failed to hand over to her the other item we were returning. So, she is now blaming us for this. After the transaction, she didn’t say anything at all. For the record, we are at Santa Anita Nordstrom around 6pm.

YOU CAN’T WRITE PRODUCT REVIEWS. I’ve been using this app for a while now and so far it was going well. As I purchased more items from the app over the course of the time I’ve been using it, some of the items were just a disappointment when I received them, other times the courier which Nordstrom uses to deliver my orders wouldn’t drop my packages outside my house (if I’m not home). But the main reason for my dissatisfaction is the issue of customer product review. I don’t know if Nordstrom is intentionally preventing me or thier other customers from writing product reviews for their orders but for some reason, I just can’t seem to leave a product review for most of the products I’ve received lately. I feel like Nordstrom has intentionally blocked me from writing a review after I left a poor review for a product I received a while ago. Since then I haven’t been able to write previews for my purchases which to me I find it extremely bad tactic by the company. People to be able to write and leave a product review that they’ve purchased so other potential buyers can get a sense of what they re about to spend their money on. This is such a coward tactics by Nordstrom. No wonder I never see reviews on many, many items I’ve come across on the app that should have a lot of reviews. SMH

MY NEW SHOES. Feet are my best feature as far as remaining upright and earning a sweet ,days living. The existing shoes that I wore to work, were a size too small, causing my pathetic hammer toes to continue to decline. Safety is vital to my forward days creating pastries and decorating exemplary donuts. I enjoy my craft, being fastidious about the gorgeous presentation of these normal every day simple soft and delicious pasties. I could taste every pastry, and devour three more in unison. Weighing only 117 pounds and am quite aged, my appetite is sufficiently alright with no diabetes disease. 6 other co workers managed to train me for the donut making procedure. Being a wee bit ADHD , understanding the difference between white cake donuts and RING DONUTS caused a brain malfunction and made my teachers rather skeptical of my success. One afternoon I under thought the entire sha bang , everything clicked. Now creating tasty dessert treats is a highlight in my day. My supervisor is the real thing. Her patience honesty and sweet disposition was a gift to me. May all alive on Mother Earth , eventually receive the kindness that she showed me. I owe to her a mountain of gratitude. I would still be applying for jobs had it not been for her benefit of the doubt. My soon to be OUTSTANDING shoes are gorgeous practical and actually priced 40% discounted. I feel as if I am a QUEEN. I can now work until I croak. Nordstrom has been and will continue to be a designer future shoe option for me. I will dance in them the day that they arrive. A match made in Heaven for my finicky 113 year old feet ! Greetings From AMERICA, Margaret Anne

Very disappointing experience at Washington Square store. I’ve have been a longtime Nordstrom customer (greater than 40 yrs). I am also at a level where I can shop the “pre” pre Anniversary sale. I shopped today, but won’t go back for a long while. There were almost no sales people, they were naturally all busy, and many of the departments had no one around. One young woman was staffing all of the fine jewelry counters, and while she was very friendly, she did not appear to be familiar with the different brands. Even the make up/beauty counters had only a few sales people covering multiple counters. The Mac counter was out of basic items, like loose powder. I visited the “sale” area of shoes….there was not one sales person there. Had I found anything I wanted, I would have needed to hunt for someone to help me. The yellow tape separating the sales from the regular items is so visually unappealing and confusing. I witnessed many customers having to ask which area was which because it is hard to see where the tape begins and ends. As someone who could shop “early”, it was a complete waste of my time. It did not make me feel like a valued customer. In this very competitive department store/clothing market, I think Nordstrom can and should do better.

Nordstrom’s, YES! Lasership, NO!. I’ve been a longstanding customer for Decades and I don’t think that will change. I Love the variety and affordability of products offered, and the fact that I can usually find something for everyone, from budget friendly to the occasional indulgence in a luxury brand, and I’ve Always had pleasant experiences with any customer service issues - by phone and in person. I Don’t know why Nordstrom’s uses Lasership to make its Deliveries, but Every Time, and I mean Every Single Time my order is shipped with Lasership, there’s A PROBLEM. Packages come up Missing despite emails indicating “delivered”, the tracking feature is fraught with Inaccuracies, and talking to a Lasership Agent is Useless. It’s like they are staffed by College students, and don’t get me wrong, I’m a Parent of A College Student and I know they are relative novices in professional dealings with the public, but the ones I’ve had interactions with over the phone at Lasership have had Zero People Skills. I’ve actually even complained to Nordstrom’s about the Poor Lasership Delivery Service and have had Nordstrom Reps tell me “Yeah, we know…we’ve been dealing with this for quite some time…” SERIOUSLY? USPS/UPS/FedEx - Make it Make Sense because Lasership does NOT!

Terrible customer service!!!. I called to receive information about possible price adjustment on an item I just purchased. After ordering my item online, I noticed it went on sale for 50% off. When I spoke with the representative named Barbara, she was very nice when answering my call. As soon as I asked about possible price adjustment she immediately changed her tone of voice. She looked up the item and let me know with a negative demeanor the item could not be adjusted due to my size being sold out. I asked her where that is written in the Nordstrom policy and instead of letting me know why I could find it she hung up on me. I was very disappointed that she couldn’t help me answer my question and also just simply apologize that it couldn’t be done. I am at the Icon level and do spend a lot of money at Nordstrom. This isn’t the first time I felt Nordstrom customer service was terrible, but this time it made me sad that she was very unprofessional. I really need to think about spending my money somewhere else.

Undeliverable packages. Please don’t put an extra line for apartment number and then not add the apartment number line on the package. I had several packages returned to the store because it was marked undeliverable. As a result I lost the double points I had used for that day, I had to rebuy the same items and either they were no longer on sale (originally bought on Black Friday) or the size or even the item itself were no longer available, which means I had to spend extra time to figure out a replacement gift. Not only that I can’t edit the address, you have to delete the address and then re add as a new one. And usually I send gifts to the parents. I would like the option to edit address so I can change the name to the child for bdays and Christmas. Instead I have to add a new address so now I have three of the same addresses for instance in my address book for different members of the same family . And if the post office is going to return to sender (the store ) what’s the point of having my number added as part of the address otherwise I can’t add an address to the address book? And if it’s undeliverable and sent back to the store, could you at least CALL ME first and be like yo, this couldn’t be delivered. Do you want to fix the address or just pick up in store? It’s no secret hot items sell out quick. I don’t want it returned when I obviously bought it for a reason and I still want the item.

Nordy’s. Love Nordstrom and am a long time customer, but I do have a couple of complaints. One is that the app does not make good recommendations. If I’ve been a customer for years, surely there’s an algorithm that can predict recommendations based on previous purchases. The recommendations now are based off the exact item I just purchased, i.e. if I bought underwear, it recommends underwear. It should aggregate all my historical purchases and make recommendations accordingly. Second, their inventory system is not good ESPECIALLY during the anniversary sale. Many years in a row I have purchased items within the first hour of anniversary sale, only to have them canceled. This is very frustrating. Nordstrom knows which items they’re sending to influencers, they should be able to predict which items are going to be popular and adjust inventory accordingly. It’s really just not that difficult to do the sale right. It would be great if they could address this recurring issue for their card members.

Nordstrom Notes Pick up Order Payment Bug. There was an issue using Nordstrom Notes as payment for my Pick up order. While placing an order through the app for pick up in store, I used two nordstrom notes, a gift card, and charged the remainder on my nordstrom credit card. I noticed the confirmation email displayed the full total price, and was missing a detailed breakdown of the 3 combination payment options applied to the order at checkout. Also, order lookup within the app is missing the same detailed breakdown of payment options applied to the order. A few days after picking up the order, I checked my credit card statement, and discovered I was charged more than the amount shown during checkout because one of the nordstrom notes did not get applied to the order. Please test your app more thoroughly to include scenarios using multiple combinations of payment types (gift card, credit card, nordstrom notes) for pick up orders to ensure that the order processing system is functioning consistently. Also, improve your order details info in the app and email so that order totals remain consistent with the actual total displayed at checkout.

Why I Love Shopping Online at Nordstrom. I always loved shopping- even though my career was in the retail industry both buying and selling womenswear. And if truth be told, I always loved wearing the clothes I owned. There was fun in changing my look by changing the way I put them together and then adding different accessories to change the way I looked. Now that I’m no longer working and I’m almost too old to be going from store to store to view the new fashion, I save my energy by looking at “what’s new” online. And the best online store to visit is Nordstrom. It doesn’t disappoint-ever! There are always new items and old items put together in different outfits, so there is always something new to see. And new ideas emerge for me in how to wear my own clothes in different ways. I guess I’m just an old shopper who discovered a new way to shop - online at Nordstrom. And please enjoy the experience as much as I do! Barbara Katzman: info a/dreamgoods,com

Missing the mark. Customer service is 5 star, but “plus size” selection is mediocre. As a professional plus sized woman, the options over the last several years have declined. I used to rely on Nordstrom for fashionable, moderately-priced plus size options for what would be considered a classic professional wardrobe (ie - suits). Nordstrom has seemingly taken a more “modern” approach to what is acceptable attire for professional women. I used to be able to purchase a great variety of suits from their in-house brand Sejour or even Halogen. However, suiting options for “plus size” have diminished over time to practically non-existent. Unless I want to pay over $1,000 for me minimal suiting options, the “plus size” department has transitioned to what I only can assume they consider a more modern option (read: “suits” with shorts, crop tops, exercise pants….nothing remotely professional for any woman in a career that necessitates a more conservative approach to dressing). While Nordstrom may now include what they consider “modern” attire for the “plus-sized” woman, they have still completely skipped over the career woman in her 30s-50s. I could dress like I’m 20, or 70, but the generations in between have been ignored. They may think the crop tops and skimpy skirts make them more “hip”, but the transition is an over-correction, resulting in the exclusion of a major demographic. I used to buy all of my suits from Nordstrom. Now I can’t even recall the last time I did.

Please update the UX of the Style Ideas section. I frequently use the Nordstrom style ideas section because I struggle with choosing what to buy and how to build outfits. Although I will continue shopping at Nordstrom based on the large selection of brands, my experience with the app has often times made me want to stop shopping from online Nordstrom altogether. Could there be an option to reply to a specific style board or message that the stylist sent? It’s frustrating when the direct messages automatically scroll back to the most recent message which makes it hard to refer back to an earlier one. I wish there was a feature where you could “follow” your favorite stylists and also a way to keep your favorite outfit looks in your profile. That way the style ideas presented in the dashboard are less generic and more customized for frequent users like myself. My work around right now is screenshotting the outfits I like and then manually looking for each product. Another feature I would want to see are outfits that were derived from our wish lists. Right now we usually get outfit suggestions only from items in our bag/shopping cart.

Mostly good. Items that look identical with no description nor differentiation make it difficult to shop online via Nordstrom. The video descriptions of items emphasize what can already be visualized in photos. And do not address discrepancies, eg says unlined, video shows lining… Videos would be more helpful if they showed dimension and interiors and closures and seams. And all product descriptions should include material constitution. Nordstrom used to have amazing customer service so it was less of a burden when things were errored. Now it is stressful and I see how I shop here less than I used to. It used to be my go to but other more streamline systems make it much easier and more efficient for the entire shopping experience. Also the in store inventory (Wauwatosa) is lacking and it takes longer than other retailers for items to arrive in store to try on. I was kicked out of the app a few times while trying to purchase. (Perhaps because item quantities were changing as I was browsing?) Hope this is helpful.

What happened to customer service?. I left two dresses with a seamstress in the Peabody, Mass. location. Received them today and found on the first dress that one sleeve was altered in the front but the second was mistakenly altered in the back. On the second dress, I cannot determine whether any alteration was done since it is still so ill fitting. Called cust svc and my first call I was left on hold. Second call, a baby was screaming in the background and the rep put me on hold where I remained until I hung up. He eventually called back and told me I needed to call the store. Why not say that before putting me on hold? I sent an email to customer service and the written response is barely understandable, a bunch of mismatched words. I am disappointed and surprised by this downturn in customer service. This is not the business it used to be. I brought the dresses back to the store to be fixed by a second seamstress, who charged an additional $96 to properly tailor the dresses and fix the poor work done by the first person. After reaching out to the store manager about the additional charge, she had the tailoring manager call me. That person was the first seamstress. She insulted me and tried to body shame me. What a horrible experience. In the end, she said that “just this one time” she would ask that the store manager void the second charge. This was not a courtesy for me, it was a way to cover for her shoddy work. I’m done paying high prices for poor service. Farewell Nordstrom.

Only great customer service retailer left in the US. App/online customer service is 24/7! While I love the Nordstrom app, something I ordered was cancelled because I probably took too long and someone else put it in their cart. So at 2:30 am I called customer service. I briefly got an AI rep that actually understood my problem and transferred me immediately to a live human. The human was able to confirm the item was available again and put the order back through. I was in shock that I got a real live human to fix my order in the middle of the night. She was super nice and fast. I was at Nordstrom today and was so pleased with all the attentive salespeople, I felt like I was back to the 2000s when good retail customer service was more common. Thank you Nordstrom for continued great service. Separately, pretty please put a Nordstrom or Nordstrom Rack back in Brooklyn. I miss the Nordstrom Rack on Fulton Street tremendously. It felt like shopping at a normal suburban Nordstrom - was quite a pleasure, like shopping at the beautiful South Coast Plaza Nordstrom and unlike the Manhattan 14th St Union Square Nordstrom Rack dungeon.

I am disappointed in their direction!. I have shopped Nordstroms for more years then I can remember and have always been very happy with their customer service, until recently. I ordered some shoes recently and it was getting billed to the wrong account so I immediately tried to change it but couldn’t figure out how, so I called customer service. First of all I had a problem understanding the rep, who I figured was home since I could hear a dog barking, he said he couldn’t do anything about it because it had been more then 2 hrs, which I could not believe, but since I was transferred twice and waited a while it was possible! So I finally gave up and put money into the account! I just felt it should not have been such a difficult problem. I was very disappointed Then I had bought 2 eyeshadow on line for pick up! When I went to pick them up there was only one they said they must be out of the other, I don’t live in the area so I went to the makeup department to check, they did have it and after some changes this very nice person was able to get it for me.

Nordie Addict!. Great, no, excellent variety, great sales and super quick delivery even during Covid-19! The Nordie bucks you get in the mail are a SUPER bonus! I just got two $20 Nordie bucks checks and was able to get Dior products! I also love and have come to rely on the videos with tips shown with most products so you can learn more about the items features, sizes and how they look on real people in the videos!! For those that are complaining about shopping on the app or being sent to safari and losing where you were on the app, how about just shopping on the website and not criticize a fabulous store because it’s app has shortcomings?? Every app does. What other store ships super fast AND gives you store bucks to shop with? Answer? None. People rely way too much on apps instead of shopping on the actual website. You all sound like a bunch of infants. Cut it out. If you are saying customer service is not believing you returned something, then video record your return shipping process with your phone and keep the return receipt from the post office, circling the weight of the box. If they say the box arrived empty, the employees could be stealing the items so at least you have proof of the weight of the box noted. I do this selling for Mercari and Poshmark as proof of what I mail to customers and now tons of people have copied my idea.

Working with a flawed system and ok with it.. They recently have had their 25% merchandise online. I ordered a pair of Dior sunglasses retail $495, discounted 25%. Extremely excited for my order I waited, and waited, and waited to see my order ship. After 5 days of “getting ready” I receive an email that states that basically their system does not interact with their inventory stock and therefore we have canceled your item. OK. I then call customer service which they pride themselves so much in. The associate calms me and tells me that as soon as the item is restocked they will price adjust and allow me to purchase them again. I of course check the app everyday multiple times a day (really wanted these sunglasses!) they became available so I repurchase again. Well guess what! They CANCEL my order AGAIN. I write in to customer service, and get a response that whoops, sorry our system doesn’t know how much inventory we have so please stop ordering and reordering. Even when the item shows up on the app we might not have it. And when it does show up we will not honor the discount price you purchase the first time. What a joke! I needed up ordering from a site called CETTIRE for 35% off. Ha! Taking my business elsewhere. Nordstrom, this cannot happen! Fix your system. Or when this does unfortunately occur, make it right! I’m extremely disappointed in how this was handled! (They filter out all their reviews, so hopefully the loyal customers see this).

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Easy as 123. I love looking up what I need at Nordstrom and then using my Nordstrom credit Card and it ships to me for free. Paying my bill sometimes is painful but is worthwhile cause I get my Nordy Notes at $10 each and I am back shopping again. I want to backup this business because it is such a pleasure to shop on the phone or in person or online!!! No attitude. This week my Chantelle Bras are on sale and they last for years…. The shoes I buy( Joseph Seibel) also are very comfortable and long wearing!! Yes, it cost some money to keep me lookin good but the quality is worth the price. I have my personal shopper… Tarika…. in the shoe department who goes out of her way to get me what I need and will have it shipped to me. I feel like a princess because of her kindness… Mary Ellen Vaden

I love Nordstrom...🖤. I’ve been a satisfied customer of Nordstrom over 20 years. I remember everyday after high school I would go shopping at Nordstrom or sometimes I would just stop by to visit and browse the store😍. My senior year, my dad gave me my first credit card I knew exactly where I would be making my first purchase. Nordstrom has been the bomb for yearsss. Keep up the great work & continue pleasing your customers with incredible customer service as well!! I’m very pleased that I was able to receive the in-store experiences years ago. There’s isn’t a Nordstrom where I currently live😞 but I’m still able to enjoy the experiences, just online now.😏 P.S I’m also now the proud owner of my very own Nordstrom credit card!🤭

Needs to be better tailored. Department stores and clothing stores in general are always focused more on the female shopper. This is understandable because well the female shopper spends considerably more and requires more options and items to complete a look. I feel like Nordstrom can do a better job at improving the shopping experience for a man. The landing page is still female focused. For example, your best date night ever, trending and from our experts is all female. I would expect to find more female items if I walk into your store because that’s the way it is but “walking” into your app should be 100% customizable for a male shopper. If I was looking for a suit would your associate ask me if I am interested in Skims or pantyhose? I would like to be able to turn off ALL items for female shoppers including “from our experts” if it’s not a male product.

How to resolve?...app and account issues. I have a question/comment for you: I have made several purchases using your app and can’t figure out why it’s not showing I have any points accrued on any of my purchases? It continues to show I have a verified phone number linking my nordstrom and nordy club accounts?? Yesterday I was approved for a Nordstrom card and as part of your advertised promo made a purchase with the card that same day but I have not received a 40$ note as advertised. I would like to use my card at Nordstrom rack for a purchase but it’s not showing up as a payment option at checkout. The nordstrom site shows it as a payment option, but only the last 4 digits of the card are visible, so I can’t transfer the info manually without the full acct #. ....Needless to say I am rather confused and hoping for some assistance in resolving these issues ASAP. Thanks very much~ Lauren

app only. i have used this app for years to quickly ship items to my home. i have sent a few items to my daughter over the years and now her address is the default address. there is no way to change it back per customer service. it is inconvenient to re enter her address every time i want to ship to her but if don’t delete it, things automatically go to her every time. WHY does nordstrom like her address better than mine? even when i delete and re-add it will still pick that as the permanent default address. it’s not the last used address either, it’s just always hers no matter what and i’m over here paying for all of it. annoying.

Customer care experience. It was my very first bad experience with a customer service person at Nordstrom Santa Anita. A customer care representative Nancy showed us an attitude when we were returning an item and she said she can’t find it in the system. Finally, she was able to find the receipt in my account and after she printed out the return receipt she gave it to me and without even asking if we still need anything else, she left without saying anything. We were still at the counter waiting for her but true enough, she really left and thought we’re done. My husband saw her just standing talking to someone and called her and said we want to return another item. She came back to the register and was not even apologetic of the situation. Instead, she reasoned out that we failed to hand over to her the other item we were returning. So, she is now blaming us for this. After the transaction, she didn’t say anything at all. For the record, we are at Santa Anita Nordstrom around 6pm.

Probably the best lipstick that is out there. I like many of you, I am sure, are make up enthusiasts. I am forever trying to find the perfect lipstick, foundation, etc. This is Saint Laurent formula is beautiful, as it glides on and has a very modern soft matte finish. It was hard for me to find a neutral color that was not too pale. A lot of them did not do my skin tone justice. The one I started with was the 311 released nudes series. I have since ordered two other colors, I like it that much!I was even complemented by the dealer sales associates when I was in the store. That’s saying a lot if another brand is complementing your lipstick. If you are at all skeptical, don’t be, just hit the purchase button.

Clerical sensitivity. I’m a woman who vacillates between plus and regular sizes. Today I purchased two XL tops (Caslon and NYDJ) and had a good experience in that department. Then I went to shop for bras, having already learned that the store had my size in stock from the app (44D). The clerk flipped quickly through the bras on the rack saying she didn’t know if she had any that size (despite the signage showing a size range beyond that) said she had to check the back. She came back, flung several bras on the counter. I asked to try them on and she hustled me into the dressing room. I tried them on, found two to buy but before I left the dressing room, heard the clerk and another. One said something I couldn’t understand but the other said “I didn’t know we had them that big.” I followed one clerk halfway out of the dressing room before putting the bras back and leaving the store. I don’t want to be defensive, but I’m not shockingly big. Imagine the hurt this team could cause if I was. The clerk in the other department had steered me away from plus size tops. Is it possible Nordstrom doesn’t want to sell bras to women who wear XL tops? There are quite a few of us.

Quality as a Brand. Like most any coherent person, I have looked for the best value when circulating my hard earned cash, I have shopped at other Large Department Store*s for decades, they seem to be more affordable... I’ve come to realize that quality has a price, there is no substitute. The most important factor in quality is how that particular clothing feels on You (style, fit, comfort) ANOTHER immense factor is the LONGEVITY of the product. I have jeans that I purchased from Nordstrom’s in 1998, I can’t let them go because they still look and feel so amazing. I have coats from 1999 that I purchased from Nordstrom’s. Purchases made from other Large Department Store*s life expectancy have proved to last a season and by end of winter, sweaters are too small, too worn, too grungy to be able to be worn the following year. The life of the items are short lived, like a Macy*s day parade. The local Salvation Army has hundreds of clothing articles from other Large Department Store*s that have passed through my closet. I shop at Nordstrom’s for the many top shelf Brands that they carry, most impressive is the Longevity of the life of the clothes. There is no substitute for quality.

Slow and buggy but I love Nordstrom!. The app is really slow to load and has some weird buggy features (brings you in and out of the app for certain searches). It also makes me log back in once every 3-4 uses, which I’m sure is for security but seems much more frequent than other shopping apps I use, and is a little irritating. They also make it difficult to see/search your orders. It should be visual like Nordstrom rack, or at least searchable. If you’re a frequent purchaser and need to return something, it can take forever to locate the right order ID. All that said I use it all the time because I love Nordstrom so much! I hope they get a better app version releSed soon but it clearly won’t stop me from spending loads of money with them. 😊

Exceptional customer service!. I wanted to compliment the customer service I always receive at Nordstrom located in Columbus, Ohio at Easton Shopping Center. It is always over the top friendly sales people even when I come close to closing. A few times I have not been able to make it until an hour before close. I shopped in beauty one day and the representative assisted me so patiently with color matching the Le Meir makeup. Even as is got closer to close she continued not to rush me. I had to do a quick return last night 10 min before close and I was assisted with buying a pair of boots and trading something else. Everyone despite how busy they have been was kind and friendly. You don’t get that kind of service elsewhere— it’s why I never mind to pay a little more. Part of what you pay for is the experience. Thank you Nordstrom Columbus!

Disappointed. My husband bought me a dress that was too big. I went to the store to try and exchange it for a different size. They didn’t have it in store, but had it online. Sales lady made the exchange and and said the item was going to ship to my house. (Return credit was put in a gift card and gift card was used to purchase dress. Gift card was discarded by sales lady because of a zero balance) Next day I received an email from Nordstrom stating my purchase was cancelled because they no longer have it in stock. No info on refund credit. Called 3X on different days to find out what happened. No one able to give me info. Finally someone able to tell me that I would get an e-credit by email within 3 days. Still awaiting credit. My husband then receives an email from Nordstrom saying that the dress is now available in my size. He ended up purchasing it and I have it. Still awaiting refund credit. Nordstrom used to be better. Truly disappointed.

App is slow or won’t load. First of all, I LOVE Nordstrom. It is by far my favorite store to shop at and if I see anything I want, I always check to see if Nordstrom carries before I purchase it. This review although 100% positive (5+ stars) for Nordstrom itself, I’ve been having issues lately with the app. I’m hoping this is just a bug that is getting fixed but I’ve noticed lately the app doesn’t load my cart or show anything when I search. It’s hit or miss and lately it’s been a miss. I will search for a product, brand, etc and it will just show a blank page of nothing. I update every time to see if this will fix it and so far it keeps happening. I still use the app daily but it is getting to be quite the inconvenience and not something I want to get used to. However, when properly, the app is amazing, convenient and very user friendly.

Ruined a good thing again. Again Nordstrom dev team... you “improve” the UX to match I’m assuming the revolve site? Only problem is revolve is annoying to shop online on with. It slows you down and you end up reading more about the specific product rather than browsing, especially when the pictures did not increase in size. The majority of the layout is text or white space. Honestly, it took away the window shopping appeal which makes me have more price driven and only shopping for things I truly need. Not fun. I want to view more products quickly, if anything go back to the old layout and have a preview hold that doesn’t take you off the page. That’d be amazing!

In store experience. I just want to take the time to highlight the associate that helped me today in the beauty department at the chanel counter. As a mom of 2, second one still being very young ive been due to refresh my makeup and so i went to go get a foundation… which led to a beautiful experience. She took the time to listen to my wants and needs, shared her suggestions and then went on to take the time with me to educate me on her suggestions, and showed me how to use it. I went in for one item and left with 6. I just want to take the time to recognize her efforts in going above and beyond leaving this mama feeling really beautiful about herself inside and out. Thank you to Lauren at the makeup counter at chanel nordstrom santa anita.

Not trustworthy. Nordstrom has an absolutely terrible supply chain system, one of the worst I’ve encountered: half of my orders always gets cancelled because they don’t have an accurate understanding of how much product they have, items get sold out but not marked in the system. Example: I was looking for a popular pair of boots, and when they were in stock I ordered TWO PAIRS, both of which got cancelled. This is my major issue with Nordstrom and I’ve learned to not rely on Nordstrom in urgent or important purchases because most likely it will be cancelled. There is no compensation for it. Another problem is wishlists - i want to put an item of my size to wishlist so that i know when it’s back. But when you shop for items, a lot of them don’t show sizes that are sold out - it would make sense to show them as sold out and add the ability to add it to wishlist, so that when it’s back, I know for sure. Overall bad. Will be stitching to other retailers.

Updated review:. Below is my previous review that included a one star rating. I wanted to change my review to say thank you for listening to your customers, Nordstrom! The improvements on this update have made the shopping experience much easier and more enjoyable! Previous review: As many others have said, the login process is super annoying and I hate being sent to Safari from the app. The old app kept me signed in which I liked. It is also impossible to leave a review on an item unless it is ordered online. If I buy it in the store I can’t go into the app and leave a review like I used to. Customer reviews are so important when purchasing an item and not having that feature is frustrating. I hope Nordstrom listens to the reviews and makes the appropriate changes.

Hate It. Nordstrom is completely annoying me with their inability to have a good app. I don’t want to see any adds that are pushed through notifications, but they won’t allow us to pick notifications we want to see. I have to turn off all notifications through the phone. If I have to go to a different screen/app for a minute, I hate how the app resets and restarts at the front shopping page. Let’s not forget have they have failed to handle all the traffic on their app and website during the Anniversary sale. The purchase/order status in the app didn’t even match the website. Why in the world would you release an app update the day before the sale???? Do you even do UAT? If you do, you obviously do not have appropriate or sufficient testing. Or you’re releasing it for go-live and just thinking who cares if it fails. Year after year of dealing with a down app and website during the sale is beyond frustrating. I’m ready to cancel my Nordstrom debit and quit shopping there. I can’t deal with such inefficiencies of a large store.

I like using the app…. BUT I love to see and touch what I buy before I buy. The app is great bc it shows everything Nordstrom sells + sale prices if on sale and has a wish list. I narrow down what I want/need and add it to the list. When I get to Fashion Island or South Coast Plaza, which are, in my opinion, above average Nordstrom stores, distractions are inevitable and I normally do not have extra time or money or focus to spare. I think the app streamlines my shopping and makes life less difficult for sales associates. They appreciate being able to help and are able to suggest relevant items based on what’s on my list as well as check stock for exact items from my list. Piece of cake. Win-win. I don’t feel exhausted or upset I bought things I don’t need but forgot what I really did need. You know what I mean. The app makes it super easy when buying repeat items I already know work well for me - staple items like make-up or Birke’s things I know I love, just order and poof, like magic, items are delivered - no extra time, or gasoline, or energy wasted I just like Nordstrom - can you tell? The app, the store, the Rack. The app is the most comprehensive and covers everything Nordstrom has to offer. Candace

Awful app. Nordies mishandling of my Orders, disgustingly stupid number of shipments used to complete an order, Orders that say shipped but aren’t and are later cancelled arbitrarily, and shoddy service aside.....unlike most of these reviews, mine is strictly about the app. It’s gorgeous but the use is hit or miss. Pages don’t load, any page, and the perpetual circle spins nonstop forcing a full app closure only to reopen and try to pull up the page again.....which is successful but the process starts all over again after 3-4 page changes. Address/billing address changes made don’t stick...even when made on the website or phoned in. Deleted address shows up as the default shipping address which prompts a call to fix it...and you still don’t get the item. Clarification for sold out sizes vs items would be helpful for items on the wish list...too many items state sold out when the reality is it’s just that size or color option.

Please update your beauty section!!. I don’t understand why beauty/ make up shades are mixed up. It’s not helpful in this case to try to be politically correct. When users are shopping online, it’s best to have the shades IN ORDER from either darkest times lightest, or lightest to darkest. This helps us to determine our shade since we aren’t able to physically see the colors in person. It’s also helpful to have a description (eg medium to dark skin with cool undertones etc) —some description of the color shade apart from just the product shade name. I am finding that I’m having to visit other websites for the same exact product to determine my shade because the nordies app is so unhelpful in this sense. Other websites, including the brand, will have the foundation shade in a color order. This also goes for blushes and lipsticks...it helps to have it in some sort of shade range order with a description of the color.

Don’t use this app to order. I was using this app the other day and had 2 items in my cart. I moved the items from my cart to order them and when I did that, the order got sent. That may have been ok, unless I didn't want to ship to the default address (which I didn’t), or if I had wanted to change the payment method, like to a gift card. When you order from the web site, there is a step called REVIEW THIS ORDER. I guess with the app, that isn’t an option. So if you are ordering a gift or any deviation to your default information, the app won’t work. I then called the store to make the correction and the woman told me she was able to fix the ship to address, but the order shipped this morning to the default address - So thanks for lying to me Ms Customer service. Right now I don’t ever want to waste time or money using this company again!

The only luxury shopping service I can count on!. My family’s needs vary a great deal, and Nordstrom continuously provides those high-end and forgiving low-end products. I find that the convenience of returning at Nordstrom local sites is invaluable. The customer service is excellent and I order with no hesitancy whatsoever. I have found scenarios where tailoring purchased clothing was challenging. However that was mostly employee specific. Nordstrom‘s latest efforts to combine with Nordstrom rack purchases has been most helpful, as those work synchronously in our home based on different needs. Do not hesitate to purchase from their website it is diverse in its offerings, more so than in store commerce. The pricing of products is often more competitive than other online retailers.

My favorite shopping app. I absolutely love the Nordstrom app- it is easy to navigate, the picture quality is excellent, and I can keep items in my shopping bag indefinitely without them disappearing. I’m not an impulse shopper, so I love being able to think about items for awhile before committing. Another favorite feature of this app is the very thorough filtering options. Most sites will only allow you to filter one option at a time but with the Nordstrom app I can filter by item type, size, price, all at once with multiple options selected in each category. I am consistently pleased with the quality of my Nordstrom experience whether it be online, in store, or most frequently, in-app. I’ll be a forever customer!

Orders. I’m a long time Nordstrom shopper, I love the company, and tend to spend a LOT of time on the app and in store! However, the last couple of orders I’ve made through my app have not been ideal. I did some Christmas shopping on Nordstrom, only to find out that one of my purchases was mysteriously cancelled. It was annoying because I hadn’t cancelled my purchase, and instead of just re-instating the order I had to completely re-purchase it and wait for the refund of the first time I paid for it to hit my bank account. Not the worst thing to ever happened, but definitely irritating. Then, my most recent purchase included a free gift, which me being the kind of person to love anything “free”, I was looking forward to getting some samples! I go on the Nordstrom app today to see if my order had been shipped yet, and see that my free samples were cancelled. Major FALSE ADVERTISING. Don’t include “free gift with purchase” if there is actually not a free gift with purchase... I’ll continue shopping at Nordstrom because I admire the quality, but c’mon... you would imagine a huge company like this would be able to navigate the simple things. Not super impressed as of late!

Online pick up. Called yesterday 8/20 at 11:20 and asked if I could get all my orders for pick up taken out of the boxes and placed into bags (easier to carry) and the girl who answered asked for my email address (she didn’t want my last name like they usually do) then she replied that it would all be unboxed and taken care of. But when I went to pick it all up 20 minutes after I called it was all still in a ton of boxes and the poor guy had to carry it all outside and I’m still wondering why she couldnt help me with that simple phone call of removing it all from the boxes and placed in a bag. Seemed super unusual for Nordstrom, Usually you guys are so awesome. That phone call was Super frustrating to me and she still didn’t help me at all.

Love Shopping Nordstrom. I can shop anywhere but chose Nordstrom. The priority for me is the best customer service and Nordstrom wins by a mile every time. I think it might be the only place left where the customer is the priority and making returns is easy and simple. I do most of my shopping online as this is where the best selections are offered and as a result, I need to return a lot. The ladies who take back my returns have nothing but smiles and polite conversation. I also enjoy putting items online in my wish list and being notified if that item goes on sale. The Nordstrom app is very easy to navigate and user friendly. In a time where the shopper has so many choices with the online options, I still think Nordstrom lands on top of that list!

Cart view is not user friendly. My only problem with the app is the new Cart view that rolled out with the latest update. There is hardly any screen real estate to display the items in your bag; the “notify me when an item goes on sale” toggle, the “free shipping and returns” banner, and the subtotal/checkout/PayPal buttons at the bottom all take up most of the dang screen! Furthermore, if you scroll down the list of items in your cart (which you have to since there’s hardly any space to see them), if you delete an item from the cart or save it for later, the list auto-scrolls to the top, so that you have to scroll, scroll, scroll to get back to the portion of the list you were viewing. I’m really glad that the app accepts PayPal now, but the other UX updates need to be reversed.

It’s good. The site itself is problematic.. App is quite good. Site undergoes maintenance on no discernible schedule. It takes an indeterminate length of time. I shop late at night, compared to the rest of U.S. I think they know when the fewest customers are on line. Understandable but frustrating to get error messages every time try to take a step. In these periods of updating and upgrading the site, links and other features don’t work. They take you to a page with a non-standard message. Where you’d probably should see a 404, it’s something custom. Since going with custom message anyway, they could explain the state of maintenance and when to try again. They need to either go off-line or have a splash screen of roadwork ahead. I do believe they know their frequent on-line shopping customers and our emails and phone numbers for txt messages. They text me all the time when an item is back in stock. Customers could sign up for updates on system status so as not to bother those who don’t want a text. This vagueness about updates and upgrades and ability to shop and compare makes me think they don’t have a robust test environment. These difficulties and sluggishness should be resolved before migrating to production mode. If they do this to themselves during a shopping season, it will mimic a DNS.

Customer Service. The supervisor was awesome...prior to speaking with the supervisor the representative I spoke to was horrible we were not communicating correctly and instead of her trying to understand me she kept saying “I was strong arming her into saying she understood me or wanted me to have her agree with me”! I was asking her to make sure I wasn’t charged twice for an item she kept getting more rude. She transferred me to her supervisor and as she was she kept huffing into the phone. Thank goodness for the supervisor who all she said was it was a replacement and I would not be charged twice, which is what I was trying to ask the representative. People who are rude/have no patience should not be in customer service. I work in with the public and at times I know people can be difficult, but there is no reason for rudeness. I was very pleased with the supervisor who was reasonable and understanding. I do wish I remembered the first persons name I spoke with not pleasant at all.

Almost the perfect shopping app. This app offers a best-in-class digital shopping experience. Its item preview viewer, which sits on top of filtered and sorted search results, is a feature that accelerates your browsing and gets you to the relevant content you wish to see faster. It remembers your sizing information and elevates content based on your past interests and purchases. My only critique is that the app has not yet caught up with modern search gestures. A “back” arrow shouldn’t be the only way to resume your search after you view an individual item in the preview viewer or on the item’s detail page. You should also be able to use the swipe gesture, like on Tiktok or a dating app. That would make browsing easier and more fun!

Everything at Nordstroms. I have been shopping at Nordstroms now for about 30 years. It’s one of a few stores I shop at these days. People think it’s a very expensive store but: first, they have a wide range of prices; second they have great sales and last of all the quality can’t be beat. When people ask me why I pretty much only shop here I tell them about the unheard of great customer service. Also before I shopped here I would end up spending more in the end. I used to buy five pairs of jeans and only ending up with one pair that I liked enough to wear. I do spend what might seem like a lot on my favorite jeans, besides being so comfortable, it’s something I wear almost every day so it averages out to pennies for the amount of time I wear them.

Missing package. Ordered Chelsea Black Sweater December 1st 2020! Being shipped by USPS! Tracking was going fine. Received Estimated Date to receive my order was December 14th. On that day I check tracking and states order is still in transit but will be late. I checked Nordstrom’s site and it states package was delivered. My order would be in my USPS locked mailbox. Was not there. I called Nordstrom last night and was on hold for 35 minutes and then the call went silent. They cut the call. For a store that considers themselves high-end, this is unacceptable. Walmart has better delivery record!!! I will contact My credit card company to dispute the charge on my account. I am certain there are many others out there waiting for their Christmas packages. Good Luck!!

love all of N clothes. I pretty much only shop N and mostly online, because I am 79 and an not able to shop in-store. THEY NEVER disappoint me on various wants/needs. When N had their tremendous sale last year their clothing was beyond gorgeous. And I did not hesitate in buying. For every one on my Christmas list! Mag Mile, Woodland Hills, CA, Los Angeles, Cincy, Oak Brook, IL are just some of the N locations. I use to buy my Ferragamo shoes at any N when N carried in size 9.5 AAAA. And have wore the same model shoes since 1963. Unfortunately I now comb the entire web for this size. I have possessed all of their patten leather over time. I guess they felt we of this size died! N is really the only charge card I have.

Special Occasion/Wedding. I have used Nordstrom online for my wedding attire several times and I love the great selection of dresses and sizes available plus the videos of what accessories to add. It is also so easy to shop and return online. My mother of bride dresses very beautiful as were the more casual clothes I purchased. I use the full length mirrors at the store to finalize my selections and request alterations that are reimbursable with Nordy notes. It takes the stress out of running to multiple stores trying to find merchandise. Thank you Nordstrom for making this an easy time saving process. Your salespeople are always knowledgeable and pleasant to work with, too.

Errors out with basic functionality. I’ve repeatedly attempted to edit my personal info and other contact info, but repeatedly get the error message “The app hit a snag, but we’re working on it. Please try checking your Personal Info and Account Settings again in a little while”, whenever I click/tap on settings < personal info. A little while appears to mean in perpetuity as it’s been over a week. My name and contact info were inexplicably erased when they (according to an employee) moved to a new in store system. I want to add that back in, but the app is incapable of operating correctly. Also, why are people coming on here to rant about Nordstrom as a company? This is a place for app feedback, not to complain about the change to FedEx or whine because the $400 jeans didn’t come in the color you wanted.

Anniversary Sale New Tier Level. I have been a Nordstrom card holder for decades and look forward the Anniversary Sale every year. In fact, my daughter and I often plan shopping trips to different states at this time of year. Customer service has always been one of Nordstrom’s claim to fame. However, this year I feel like the ‘general public’ based on my spending level. While I understand why top contributors receive special perks, the 4 levels of access to this special sale is over the top and slap in the face to those who aren’t in the top spending tiers. I loaded my wish list the first day and items are now marked ‘sold out’. I think Nordstrom truly missed the mark this year.

Nordstrom 5 Stars. I am presently an icon member. I am very disappointed in the customer service in the Walnut Creek store. I have shopped here for years. The buyer for womens clothes is not working for me. The San Diego store and Scottsdale store is amazing. The courier you use when placing orders online is horrible. For two years I have complained and never receive a response. I placed an order on Nov. 26th and it was just mailed. The estimated date of arrival is December 9th. I have placed other orders on line from other stores and receive within 3-7 days. When calling in to place an order at 9:00 in the evening, the last person who helped me had a child next to her wanting attention. The clerk could not understand me or hear me because of the fussy child. I’m sure I will no longer be an icon member because of less purchases.

Going above customer service. I was ill and was missing the return date deadlines due to this. All I had to do was go to the Rack with my returns I had for both Norstroms Rack and Norstroms. The two cashiers which I am upset that I lost the card , they were so helpful. I did all my Christmas shopping at both stores due to the quality of service of going above and beyond. Thank you Norstroms you are my go to store always ! The two cashiers i feel one perhaps in management helped me did my returns with speed and accuracy. I will always remembers how compassionate they were . They knew I was still ill and got me checked out fast . Grateful and returning to both stores as soon as I am well !

The Gold Standard for Clothes Shopping Apps. Not sure why Nordstrom doesn’t get more love for their app/technology as well as their overall customer experience. The app is super slick and easy to navigate. I’ve never had the app crash or freeze on me. Easy to check out. The one exception is with using Nordstrom gift cards. You have to log into the web site to register and keep track of the card value. The overall customer experience is great. Free shipping. Easy returns, made easier by option to return in-store. Price matching. Free alterations with the Nordstrom card. Nordstrom rewards for purchases. I don’t often shop here because their stuff is generally higher end than what I need, but when I do I feel like when I do I am getting a lot of value.

Anniversary Sale 2021. What a waste!!! Spent time looking thru all styles that were included in the anniversary sale but don’t bother. 7 items that were in my wish list were sold out before I could purchase. Now of the items I did purchase everyday I get an email telling me an item has been cancelled because it was sold out before they could remove from the site. So far another 7 items…WOW. I expect a few but what is happening here. My guess is no inventory to support the sale especially since my purchase day was at the beginning of sale. Also, none of my items shipped yet and they were bought over a week ago…Next year I plan to skip…Don’t bother. Worst anniversary event ever.

Poor customer service. This review is specifically for the Cerritos store. I have had many poor experiences with customer service in the store, but today was over the top. First of all when I walked in and they had a row of people handing out Perfume samples no one even looked at me they actually looked away. Then when I went upstairs to return an item, they were two female workers finishing up on another customer. When it was my turn, they both walked away. I gave him a second maybe they needed to grab some thing I don’t know, but they never came back then another worker came over and said oh this section is just for dresses. Now, if that is the case that’s OK but what was wrong with their mouth? Why couldn’t they tell me be glad to help you at another register or this section is just for dresses or even ask me if I need help? Then of course, a manager was not available for me to air my complaint. I am seriously considering canceling my credit card. I spent far too much money with Nordstrom to be treated like that.!

Shoes! And More Shoes!. I wear a woman’s size 5. Nordstrom is shoe heaven for me. I shop online as there isn’t a Nordy’s in my town. Nordstrom’s is great with returns. I buy my walking and sports shoes, my comfy work shoes, my booties and boots. I just treated myself to a pair of Frye boots! I ♥️ them. I like to read the reviews regarding the fit and can usually find what I’m looking for and Nordstrom’s is a trusted source. And my granddaughter loves Nordy’s shoes too. Great for all her shoe needs and I love to spoil her. She’s a size 6 and there are trendy options for her. Once I was laid over in Seattle and took a shuttle to Nordy’s. I went so crazy in the shoe department. And the sales person was so helpful. She arranged the shoes to be shipped. And she helped order the ones I liked but weren’t available in the store. I was set for shoes! And rewards are a plus. Life is short. It’s so nice to have shoes in my size. Thanks to Nordy’s!

Address change. Apparently when you put in the wrong shipping address you can’t change it yourself nor can a customer service agent change it until the product has already been shipped!? And not only can they not help you until then, YOU the customer have to track the status of your order and call them to request the change of address AGAIN, hoping to catch whatever window there is where you can have the package rerouted. Makes no sense why you can’t make the change in your order details yourself or have them do it on the backend before the order has been picked and shipped. **adding to the review. A positive note is that I received an email from one of the developers indicating that the issue has been surfaced internally and apologizing for the inconvenience (Good!). Negative is that in the email, there is a link to “update review-hence my update” or to “contact the developer”. Unfortunately, that link simply takes you to the main customer service page on the app, so another issue with the app.

My Go-to app. I literally don’t buy anything without checking to see if the Nordstrom app has what I’m looking for. The search filters are the best you could dream of. I can very quickly narrow my search for very specific needs, or I can open the search to browse from the wide selection of choices. The free shipping and returns are incredible. The customer service is the best in the industry. The in-store experience is fantastic, but the app has exponentially more items than what could logistically fit inside a brick and mortar store. I actually save quite a lot of money, because I can set my price range, see reviews, and avoid expensive shipping costs. Returns are painless. I have purchased everything from designer clothing to basic white T’s for my teen son. It’s all right at my fingertips. I’m a Nordstrom fan for life.

Please change “sort” filtering. Please please please - fix the filtering on the app. When I sort by “percent off” or “newest” the product remains the same as what’s “featured”. It’s like the “featured” algorithm trumps everything else. I now have to go to the advanced filtering on the side and select “sale” which doesn’t always stick if I toggle back and forth between men/women etc. The fact that I can’t sort by “newest” makes me feel like I am missing out on new arrivals. I go to new arrivals -> women etc and still see the same (sorry) JUNK. I sort by “percent off” and nothing changes - what the heck. Then I sort by “newest” and I see items I KNOW are not new because they’re either on sale or old ones I’ve seen. I’ll spend a lot more money if I can easily browse. Just saying!

Don’t purchase in store and ship. I recently purchased a pair of shoes in store and had shipped home since the size was not available in the color I wanted. After 2 weeks passed and no delivery, I called customer service and the agent explained the item had been lost. They would direct my concern to the research department and I should expect to hear from them in 3-5 business days. In the meantime, I have been charged for these shoes and expected to pay my bill on time for something I have never gotten. I asked to have the order cancelled and a refund issued to my card and I was told I would have to wait for the research department to approve my request if they saw fit. If the request was denied I could appeal. All of this hassle for a pair of shoes that I don’t have!!! Nordstrom has never been this bad…. I am certainly disappointed in this new customer service they seem to stand behind. I won’t have another item shipped again!!!!

A Loyal Nordy woman!. I have loved Nordstrom since the 80’s. I used to salute Everytime I passed by a Nordstrom store when driving on the fwy back in CA (as a joke). My friends would laugh at me. I’d say it’s my Alma Mater! Everyone that knows me, knows that! What I love about Nordstrom is when you buy clothes there, it’s like you’re the only one that has it! As many as of the same stuff Nordstrom sells, they are not so common that you would see on the street that everyone is wearing the same thing. At least from my experience. Plus easy returns. Great quality and the uniqueness of styles to choose from. I’ve always felt so unique because I don’t see anyone with the same outfit or jewelries, shoes as mine! I always get compliments too! All these 40+ yrs shopping at Nordstrom! My one and only love ❤️ 🥰

Ignoring Consumers searching/shopping parameters.... I ran a search for “boatneck” tops yet this one specific “mock neck” top kept coming (creeping) into my search when it clearly didn’t belong there... that typically doesn’t happen with Nordstrom & their app — so what gives suddenly? It’s incredibly frustrating when retailers choose to force their tech to ignore their consumers search/shopping parameters... This is the first time in as long as I can remember that I’m actually disappointed with Nordstrom — I seriously try to do ALL of my shopping with them bc of their (usually) outstanding Customer Service... but this is a big Operational slip... and if this is a sign of more Operational slips/changes to come, that’s a TERRIBLE forecast...

New filter for material :’). Update: I didn’t think I could love this app any more, however they added a filter for material. This make me so happy! I detest cheap synthetic fabric like polyester, rayon or acrylic, however I’m noticing a lot of stores are carrying more and more of clothes made from these subpar fabrics. Now I can filter out all the garbage. Makes online shopping even easier! Old review: This app makes it way too easy to browse and shop for products. Also shows what products are available at local stores, and allows you buy available products and go pick up then up with their curbside pickup service. Already spent way too much money because of this app, and now I pretty much shop exclusively at Nordstrom because of how easy it is to browse and buy stuff.