Michaels Stores App Reviews

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Poor customer service. I have been a customer of Michaels for many years. Today is the first time I have had a bad experience at the Traditions store in Port St. Lucie Florida. I submitted an online order for pickup as I’m busy with holiday preparations and just wanted to get some cards without going inside. I got a text telling me my order was being prepared. After nearly 4 hours I called to check on the order because I had not gotten a notice that it was ready. A young man answered and said it’s too late for a pick up order. The shift manager “Ray” got on the phone and said that they are not allowed to “pick” orders after 5 pm. Nowhere on the app did it say that store pickup ends at 5 pm when the store is open until 10. She offered to have it ready in the morning. I told her I need it this evening and asked if they could get it ready so I could come in and get it. She hung up on me! When I got to the store site said she couldn’t pick it until I was in the store. Not once did any of the people I interacted with say “sorry”. They could use some customer service training. It left me with a very bad feeling.

Useful, but consistently glitchy. The app works. However, I’d estimate that 25% of the time I open it, it gets hung up on the home screen, and about 25% of the time I’m shopping on the app, it freezes or takes me to pages that make no sense. Of the two purchases I made in the app, one was so glitchy, that it kept removing items from my cart. I had to figure out which items were missing, track them down and re-add them. Then something else would be missing. This happened four times in one attempted purchase. It took twice as long to complete the purchase than if I’d done it on my laptop. The app has discrepancies between the number of items in my cart, versus the actual number of items in my cart. I had to scroll through to count the items, to verify they were all there. During the purchase, after being redirected to PayPal, confirming the payment, and being returned to the app to complete the purchase, the app stuck me in a loop that prompted me to “pay” twice more after I’d already completed the PayPal portion. It’s just... a very glitchy app. Even with a reinstall, it doesn’t stop being glitchy until it’s ready to stop being glitchy. With that said, it’s very useful and convenient.

Michaels app and Rewards Account are a Farce. I attempted to place an online order this evening, but I was unable to apply the rewards voucher I received in an email and that voucher expired tonight. I called Customer Care and a representative named Maria attempted to help me to apply the $15 voucher to my order. After being placed on hold several times, for several minutes at a time, Maria told me there was no record of my account and I needed to open an account. I told her that I regularly got emails about my rewards and I am able to view my account in the app. She was not able to help me so I cancelled my order. A few minutes later, I called Customer Care in the hopes that a different representative could help me. Patricia also tried to help but said she was unable to. She suggested that I reorder and apply the voucher. I reordered and this time there was a place to enter the voucher #, but when I did, it said the number was not valid. Why bother having an account and accruing rewards when they cannot be used. Michaels account and app are not useful at all and are actually quite frustrating! I will do my craft shopping at aHobby Lobby from now on.

Online order wrong. I guess theyre struggling to keep up with other stores that offer pick up or curb side pick up because it really needs a lot of work. Theyre inventory is wrong because when i tried ordering a cart in a color that it said they had the after being in the actual store that same day and seeing they didnt have it, it said that they did in fact have it. After waiting 3 days for my order to be ready for pick up i get there and they just gave me whatever color that they did have and not the one i ordered. Then after asking if i wanted to do a refund and me saying yes she told me to wait for her to check out the next two people in line even though i was in front of them?? The whole process was a huge waste of time. I asked if i were to try again after they get their truck if they would give me the wrong color again if they didnt have it still and she said yes. Whats the point of trying to order things online then id rather them cancel the order if they dont have it instead of making me think they have what i actually want.

Michael’s. I like the app, that said, what puzzles me, and my wife, I’ve looked everywhere in the app to see my balance, due date, available credit, and a “pay now”, which, In your app, are none existent 🤔 Shouldn’t these selections be what consumers Really need, in the app? Isn’t that why you download an app, for flexibility, transparency and ease of use??? Why make everything, But….paying, seeing your balance and available credit, unavailable??? Those things really are, a must haves!!! So 3 stars So UPDATE….I can’t find Anywhere on the app or in your Web Site, that I can pay my bill or even part of it!!! So I removed a star….2 stars🤦🏻‍♂️ Note…to be fair, I Did receive your email to pay, however, That is Ludicrously irresponsible!!! Even logging in online…I can’t find where to pay😞😐 I’m seriously considering paying IN FULL and canceling this card!!! Also, to be fair, I’m using my iPhone….but still….I want to pay when I want to pay, Except…LATE😐 PLEASE….can’t you Fix this needed information and access to your online as well as your app??? Signed: Totally Bewildered PS….I do appreciate how diligent programmers work, just….extremely frustrated….

Not a big fan of the app. First I find it slow. Then sometimes when I select something and try to add to my cart it will get stuck and I will have to go out to the main screen and go back and research the item and try again to add to the cart. It will usually take it the second time around. I adding 10 items to my cart this glitch happened three times. Lastly I the search engine doesn’t work as well as I would expect. If I go in and ask for a specific brand of yarn and the select that yarn and the scroll through the colors I can usually find what I want. But scrolling through all the colors can be cumbersome. If instead I type into the search engine the brand of yarn and then right the color the search engine cannot find the color do I’m stuck having to do the long way of scrolling through the colors. I just wish they would make it easier to find what you need.

Poor customer service. This is the second time I have placed a same day delivery order and not received it. I called on Friday about my order and the person could barely speak English and couldn’t help me with my delivery. I ordered the items Wednesday and this was Friday. I asked about refunded the same day delivery fee. The person who I could barely understand said it would be delivered that day and to call back for the refund. Now today is Sunday and I’m on the phone again with someone I can barely understand. This person is trying to tell me that some the items were canceled on Friday and it takes 3 to 5 business days to deliver the order. I explained to her those 3 items were canceled on Wednesday and it’s Sunday and that a person told me my items would be delivered Friday. I asked again about a refund of the same day delivery fee due to the items that were not canceled not being delivered Wednesday. Now she claims she is getting someone which I no is a lie because she put me on hold and picked up the phone 3 times to see if I had hung up. I have now been on hold 45 minutes because she is waiting for me to hang up. This is terrible customer service and I spend a lot of money in Michael’s it makes me not want to shop there at all.

New APP version is horrible. I updated the latest version of the Michael’s app for my iPad and do not like it one bit. The app will not allow you to rotate, so if you use an attached keyboard you have to turn your head sideways to see what you are typing. The font and pictures are gigantic now. It’s absolutely horrible. And if you click on customer care, it takes you to a list of ‘issues’ people have, but if you do a search of those ‘issues’ for FEEDBACK, it comes back ‘no search results’. If you search for how to e-mail customer service, it comes back ‘no search results’. Why that would be is unbeknownst to me. Especially, in today’s day and age of technology, I should not be required to physically pick up the phone and sit on hold waiting to talk to customer service at all. There should be an option to e-mail customer service. Why would anyone want to waste their time sitting on hold just to talk to a person on the phone instead of e-mailing the department? Why should companies have recordings stating ‘this call may be monitored for quality assurance’ or ‘this call may be recorded’, etc…. Yet on the customer’s end they have no record of what was said. I would much rather have a written e-mail to fall back on when it comes to contacting a company about an issue. Why is that so hard to comprehend?

Four Star except New Icon. The app is easy to navigate and easy to checkout. The SEARCH really needs work. For example, I can type in an exact product name and it won’t be able to find it. Several times I fall into that trap. Sigh . . . As to the “Quilter’s Mat” app icon, IMHO that was a huge mistake. White with gray lines, when everyone is looking for the Red M, makes no sense to those of us who don’t quilt. And quilters are a low percentage of your customers, trust my experience on this. Why you had to change it in the first place is very questionable. “Don’t change what ain’t broken”. If your SLT insists you have a new icon (did the Business Analyst ask what is their reasoning?) then at bare minimum make it RED and an M. Using the science of Human Factors, this would never have been changed. Change the font of the M if you want to modernize.

One stop for all! Priced right!. I Love love my store, the employees and managers are truly the best! Being terminally I’ll with special needs, the crew cares enough to stop what they are doing to make my secret stop so enjoyable! Pat goes out of her way to make it speedy! When I’m not able to make it to the store like today the app is the second best way! You can easily navigate to what you need and more! Plus it allows you to sign up for free zoom classes!!!! Michaels has re “Did” the way we can shop since the pandemic turned the world upside down! Never missing a beat listening to their clients needs! They definitely the leading edge in evolving with the way the world is changing. Giving us in store options to couch surfing!!! Thank you for caring Michaels, about us creators . As well as the disabled! Pat has never not has anyone on the team made me feel disabled…….. I call them my shopping secret (I always say if my husband comes in, this was a deal !!! And they never miss a beat. Then I get into the car and he says. One day they won’t lie lol for you! As we both chuckle!!!) please let Pat and the crew know i appreciate them like family!!! Michelle Holden

Needs MAJOR work!. I have never written a review on apps before but this has me FRUSTRATED! With what’s going on and not being able to shop in-store at Michaels, I decided to do curbside pick-up. The app was fine the first order, HOWEVER, the service was poor. I was given the wrong item and didn’t realize until I got home, had to call and let them know and they told me to return back to the store and exchange it. The manager had to come out and verify. At first he said it’s the right one, but I told him it’s not, he then read the serial numbers and finally agreed that someone had given me the wrong one. Smh! So that was that, but currently I am trying to place a new order and the app keeps crashing on me. I have to constantly exit the app then go back in every time I add an item to my cart. It is frustrating me to the point where I want to call the store and place my order that way! Please fix this issue! Due to the circumstances I have to order online, otherwise I would’ve went in-store!

Poor customer service. So I ordered online from our local store yesterday, May 28, 2021. I received a text confirmation at 11:15am that my order had been received and they will notify me when it’s ready to pick up. Well it’s now 8:15pm May 19, 2021 and I just got off the phone with the manager. This is how that conversation went down. The first person who answered the phone answered it by saying welcome to Michaels, this is (name given) how can I help you? I asked if a manager was there and could I speak to them. She said yes one moment. I waited a little while, not long then I heard a voice say hello? I said hello, is this the manager? She replied yes. So I asked her what is your name. ( Why did I have to ask a manager this?). She told me her name, then I asked about my pick up order I ordered yesterday but never received notification it was ready. The manager put me on hold and went to check my order. After a bit she came back on the line. Oh my gosh she told me they were in the middle of a reset so they didn’t get my all my order pulled. WHAT? This is the 3rd time I’ve had issues with the store not getting my orders pulled or shipping to the store and the store never calling me to say the order is there. I’m done with Michaels for awhile. The app is ok but it’s nothing without customer service.

Marina CA Store. Your stores USE to be the best! Now I just get frustrated and have stopped going. With the competition all around you, Joann’s and Hobby Lobby within blocks of each other, I think it’s time for you to clean up your act. I use to enjoy my trips to the Marina CA store. I spent 2 hours looking from aisle to aisle planning and looking at stuff for my Halloween party. Prices were great, I had my coupons and vouchers ready online so I could afford what I was buying. But No! There is no internet in the store. I know it’s available for your employees, but not customers?!?!? I couldn’t call up coupons and my $15 voucher. I left and went to JoAnns and used their coupons and vouchers. I didn’t even have to spend more money than allowed in my budget. In my book, it’s Michaels no more! Wasted 2 hours, 5 trips to the parking lot trying to get the internet. I’m too old and sick to waste time. Every minute is precious and I’m certainly not going to have another horrible and wasted trip to Michaels again. I’m deleting your app and will give my business to JoAnns and Hobby Lobby! GOODBYE!

A transaction from …. Well …. It was!. I must let you know I have been a customer for many many years. I ordered online a Cricut Explorer 3. I Made A Mistake I was supposed to have ordered A Cricut Maker 3. I took the item back to our store here in Morehead City,NC. And I was given a run around by your store manager. She was very unhelpful. She said my item could not be returned because of the extended warranty. And indicated she had tried to refund my money but your computer system would not allow her to do it. I am disabled and it is hard for me to get around with this item and she did not even offer to assist me to my car. This simple transaction to purchase an item and have to return it should be an easy correction to be made. I am also elderly and this was a mess to try to get all finalized. I have ordered the correct item and took the one I did not want to ups to be returned. I hope I can get my online order today without any further problems. I am sorry my review is so long but I felt it important to include all details.

App is unusable. When trying to shop thru the app, there is no button to take you back to the previous page. Meaning if I’m searching for something, and click on an item to get more information, if that item isn’t what I’m looking for I have to start the search from the shop tab. None of my filters or page history is available to continue where I left off. Also, the app often doesn’t save what’s in peoples carts. Many times I have put together an order and realized that half of my cart got deleted because I closed out of the app for a second to google something. It’s incredibly slow and if it lags even the slightest, there’s a good chance it is going to refresh the app and take you to the main page. This is incredibly annoying both as a customer and as an employee when on the floor and at the registers. It’s not 2010 anymore, it’s time to catch up. Do love that the vouchers show up in the app. That y’all did right 👍👍

Buy In Store instead :(. I always order online because I need larger quantities, as I have a business I buy supplies for. The last 3 times I’ve ordered they’ve sent my the wrong product but my invoice is correct and corresponds to the product I actually wanted and selected in my order from the app. Had to go in store to do a return and they said they couldn’t refund me because it wasn’t the right item on the invoice ??? Okay so what am I supposed to do if I ordered the item I wanted and the invoice reflects that, and I’m stuck with products I did not want/order and don’t have proper invoice reflecting that I did not order that product. The store tried to do what they could but I wish the online orders shipment procedure was a little more careful. I don’t mind waiting longer for my orders if it means they will be the correct items, and maybe not come in 10 different packages as well. Now I’m stuck with items I didn’t actually order and can’t use

Pretty handy, but has issues. I'm currently running iOS 13 on the iPhone 11 Pro Max, and the app constantly spams an alert stating there was an issue that had occurred. It pops up several alerts layered on top of each other about 10 times. It will do this every time I open the app, and it is not fixed until I completely reinstall the app. After I reinstall the app it is fine for a few days, and then it starts again. This is particularly annoying because I work at Michael's and use the app quite often to help customers locate something I'm not sure if we have or not. Finally, the pop-up that thanks you for shopping at Michael's is annoying considering it waits a good minute before actually appearing. I'll be in the middle of searching something, it's just like "boom in your face." Load times are also a bit slow. Other than that I love the fact that item locations are included on the app with a map. That's amazing. The app has a lot of potential!

Preview of its Grading!. Dear Michael’s, I have a favorite route I always take while visiting and going through you as well as finding all your products ideal and on sale every once in a while! Your business is as greatest as ever! I wonder if you could also sell murals, postcards, greeting cards and pictures of any type just like the puzzles. There can also be paint of every color for automobiles; for a wedding couple, for favorite characters and for a catchphrase! Do you ever sell the normal-sized canvases single-amounted? I guarantee there might be a machine that can allow anyone to create anything just like Photoshop. There may also be props for a train table (I am starting one already)! Would you also be willing to make images on clothing with a string weaver and applier? You can even make a brand icon with yourself on it! I enjoy new experiences! Your greatest customer, Dillon Parker Johnson.

Good but not so good. I actually really love this app and have used it often in the past. However today I went on to the app and add items that say they are I stock at my pick up store so I loaded them to my cart and attempted to pay. I received an error that said card cannot be verified. Thought I did something wrong so I tried to cash out several more times and then was kicked and my cart emptied of all my items. I called like the error message told me to it didn’t specify a number or where to call so I called my store and was rather rudely told to call the 800 number for help. I then called the 800 number and was asked about 15 times to (slight exaggeration) repeat my email address so they could look at my account. Then I was told that the reason my card couldn’t be verified was that items in my cart were not in stock. Really? That’s an odd error message for out of stock items. And why does the app/website tell me that these items are intact in stock at my location?? What a waste of my time!!! She kept telling me the same thing and I finally just said thank you and hung up. Don’t waste my time. If the items are not in stock then be sure your site it up to date. And if that’s really the reason I couldn’t purchase my items then say that. Don’t give a random error that makes me think something is wrong with my card!

Unsatisfied customer. Horrible!! I tried to cancel an order five minutes after I ordered it, and they have nothing on the app to be able to do this. Even on the website for Michael’s, there’s no place to cancel an order. I even called customer service five minutes after I placed the order, and they could not cancel it as well. They say they can only cancel curbside pick up, but cannot cancel an item that’s going to be shipped, even after five minutes that you place the order. I explained to them that I thought everything was coming from curbside or pick up from the store, and I didn’t realize a portion of the items were being shipped. Then they told me that you can cancel the order within an hour after placing it. I explained to them that within the hour I did cancel it, and they would not allow the cancel to go through and that it was not possible for items that are being shipped. I even called the store that’s shipping it, and they said they cannot cancel the order, even though they have not even packaged it. I have been on hold for over an hour calling back-and-forth, and still no results. Horrible app, horrible customer service for the 800 number too! Horrible horrible horrible!

Best Craft App!. I got this app right after it was released. I remember having the app in my phone and the cashiers at my store unaware of the app: meaning -> I had the app before they knew it was out. The App is easy to use. You can create a wish list and keep track of the items you’d like to purchase. The app also connects to your Michaels Store using your location and you’re able to 1) easily located your saved items in the store using a “store map”; 2) know if your store has your item; 3) You can scan items at the store and read prices. The only time the scan didn’t work was if the item was on clearance (for that use the store scan reader): 4) find your Michaels rewards barcode. Just present the barcode to your cashier at the register and they scan it as an item. That way you don’t have to type your phone number for the rewards. Summary: This app is just wonderful! I haven’t had any issues w/ the app since it’s release (2018). Definitely recommend the app.

I LOVE MICHEALSSS 🤌. When ever I’m there the employees *CHEFS KISS 😘 * The employees are nice, and happy to be there! They are also genuinely interested in what your doing or making! I am decent (might even say good) at crocheting so I do it every once in a while and get yarn from here! Not to mention sales 24/7 and cheap prices! Not to name names but Joann Fabrics up charges yarn soooooooooooooooooooooooooooooooooooooooooooo much and everything at that!! 100% shopping at Michaels forever (not to mention my location is right next to a target and ima target kinda guy [ I’m there 24/7] so it’s really convenient!!) also it’s about time to start getting the early Christmas and winter things for really good deals and I love love LOVE Christmas so they might at well just send their whole stock to my house because I’m going to buying it!

Horrible Checkout Process!. This is the 3rd time that I’ve tried to make a purchase for multiple days in a row, only to be told one of the 50+ items in my cart are either out of stock or the quantity I want isn’t available.. ok, fine. But it should TELL ME WHICH ITEM THAT IS! (IE: the quantity of that particular item turns red, or the item description is highlighted, or otherwise distinguished from the others.) Instead, I’m going thru the cart removing item(s) or changing quantity, resubmitting order, then repeat.. over & over again until I finally find which ONE ITEM was holding everything up, BEYOND FRUSTRATING! Not to mention that the site limits how many items can go into your cart. Well if I’m buying beads, stones & charms for jewelry making, I tend to hit 50-60+ items in a blink.. which just exacerbates the issues w the checkout process by 1,000! I spend quite a bit of $ at Michael’s, but if they don’t resolve these problems, I will be taking my business elsewhere!

I love Michaels!. I have shopped at Michaels for years. You have a wide variety of products. I can always find inspiration for my next craft. Your sales are great as well your coupons. I really appreciate the fact that you offer curbside pickup during covid. Many of us are at home more or quarantining, and being able to keep busy working on something has made this all of this easier and more bearable while keeping safe. . I have used curbside numerous times since March. The process time is very quick. And the workers are always very courteous when bringing things out. Hobby Lobby unfortunately does not offer curbside, and it feels they are not appreciative of their customers or in tune to the value they could be offering. Thank you so much for being the craft store we can count on.

Product selection and prices are great, website is very difficult and awkward. It took us hours to order nine items from your website. We started with hundreds of dollars worth of items, and reduce it down to nine so we could get our order done. Every time you go to look up at a picture of the item in your cart, it sends you back to the beginning of your card again. Every time you edit a quantity it sends you back to the beginning of your cart You are a great craft supply store, and your people in store are awesome, but your website is very primitive and needs serious work to make it a non-frustrating experience for shoppers. We would have spent a lot more money, but every time we got sent back to the beginning of our list we reconsidered those items and then eliminated some. Because we had to go over our list multiple times just trying to view our items in our shopping cart. Take another look at this, try to order something yourself, especially larger quantities of items, and you will see what we mean.

Poster a frame issues. I had to drive quite a distance( 30 minutes) for some poster frames that you had on sale. I bought 3 online no problem. The store had them waiting for us. However one of the frames they gave us had a broken corner which I would have thought would have been checked. While there my husband and I went to see if they had another particular size which they did. The problem was it was in the wrong price slot and not even part of the sale. The cashier was extremely friendly and tried to be helpful but the manager she was communicating with was not wanting to be helpful at all. After all of the issues came to a head the manager finally came up she came across as very put upon to have to help us or make any concessions with us. At the end I took the frame with the broken corner back to her and explained I wanted to swap it for one not broken. I even apologized for the difficulty of the pricing issues and she basically told me I was wrong and blew me off. I don’t think I will ever return to that store again. I would not ever recommend the Shawnee Mission store to anyone.

App Needs Work. I love Michaels as it has a bit of everything I enjoy doing but the app needs work. Whenever I look at an item and go back to the previous page, it kicks me all the way to the top of the page. It doesn’t matter if what I was looking at previously had been towards the bottom; I end up all the way at the top regardless and have to scroll all the way down again. This might be fine if I was only using the app like once a month. Also, I recently made an online purchase. It took a couple days for it to be updated that it had been shipped. However, whenever I go to click the Tracking button for the items the button doesn’t do anything. When I tried tracking it through the email Michaels sent me it brought me to the UPS tracking page. But the tracking number wasn’t correct apparently. It wasn’t until today, a week after I placed my order, that I discovered that it’s actually USPS sending my order and only because I get daily emails on what is being delivered by them to my house. I understand the wait times are ridiculous right now and I have no issue waiting since I wasn’t in a rush to receive my items. I just wish the information they gave me was accurate and useful.

App Has Its Faults. First, I absolutely LOVE Michael’s, BUT their app drives me crazy! First, every time you click on an item to check it out and then go back, you are always returned to the first page of the search results instead of the page where you stopped to look at the item. So you are forced to page through the entire list every single time you click on an item. Also, if you filter the results for your searches for “shipping only,” you still get items for store pick-up only. And again, if you find something you want to look at on pg 17 of the results, when you go back, you go back to the beginning and have to page through everything again! Finally, it would be IMMENSELY helpful of items that are sold out are not included in searches!

Happy with curbside option but not perfect.... So I was glad to be able to order curbside pickup to stay out of store. I spent an hour making sure the frames I wanted were in stock before driving 30 minutes to pick them up. Only to get there and get 1/2 my order. No note saying they were out of stock at that store. I would have ordered it all from one store that was a little further of a drive if the in-stock quantities were updated correctly. So, I was forced to order the frames from another location and enter a whole new order there — driving 30 minutes in opposite direction. I am worried that this other michaels may have a similar problem and won’t have the frames, even though they show they have them in stock. The “in-stock” items need to be updated daily to prevent this problem.

Phone customer Assistance.. I had a problem with my sign in today and was locked out of purchasing with Michaels. I called your help line and the woman who helped me was pleasant and courteous and avoided stress for me. She immediately found my problem and resolved it. Thank you Michaels for having a love person to contact for any problem rather then being sent to a recording. This shows that Michael does business for the customer and shows respect for your customers. Today too many business’ leave customers frustrated when having someone like I spoke to today was actually a nice experience as she walked me through easily to resolve my problem. Let me add that after getting a message that said I was locked out I was ready to not shop Michaels any longer. The one suggestion I would add is that a message telling customer that a live person can help them if they have any problems would result In many more happy customers. Thank you n Happy Holidays. Please thank the woman that helped me today.

Disappointed. The app freezes constantly, especially when trying to go “back”. There’s no way to filter what is currently in stock at the specific store selected which is pretty annoying when you can’t go “back” after looking at each item. I paid for same day delivery, got an email from the store saying it was ready to be picked up. When I called to ask if it would be delivered, or if it somehow got changed to a pick up order, they confirmed that a third party delivery service would pick it up. I called again at 7 pm because I had yet to hear back from anyone and If I needed to come pick it up I could. They reassured me that it would still be delivered. Nope… now,the store has closed and nothing was ever picked up or delivered. There’s no way to reach customer service after 9 pm, and it is now impossible to complete the project I ordered these items for in time. What is the point of same day delivery if they don’t bring it or even let you know it’s no longer coming?

I ended up using an internet browser instead. First, I think there used to be an option to not just see what’s available in store, but specifically in my local store, but I can’t find that option now, so despite filtering for “in store”, I kept finding items that then weren’t available in my local store. Then, when I’d find those items that weren’t available, I’d hit the “back” link and it did nothing, making me start my whole search over again. Finally, I got to checkout, put my PayPal stuff in, only for it to ask again for me to log in to PP after the “text me updates” screen; I logged in again, got back to that same screen, only for it to keep not letting me get to the “review” screen. I’m the end, I couldn’t complete my purchase and am too frustrated to go through the whole thing again in the browser, so I’ve given up. I wanted the ease of just walking in and grabbing my purchase, but will either go somewhere else entirely or I’ll have to go in and find the items. What’s even the point of this app?

Room for improvement. While I love to shop Michael’s , the app I’ve found has a few limitations that could use some improvement. A recent order has a status of shipped but nowhere is there a tracking number. Only the order number ( that did not work when I pasted it in the bar to track it ). I’ve found the search engine to not always be very accurate. Some brick and mortar stores are better than others. But this is about the app. If I’ve submitted an online order I’d prefer to see that status 1st or somewhere on the home page. Perhaps online orders could have their own tab. Currently I found my order history including a current one under the my account tab. 3 days after receiving a notice it shipped, It’s still not traceable. And there was no estimate of arrival. Not very happy about that. I don’t care that it’s not overnight , but I would like to know an estimate of time in transit. A week , two weeks ? Fine. It helps me plan to be home to receive it.

Great store, terrible app. I love Michael’s but their app and website needs some work. For the past two days I have been trying to look at the ad and search for items. Only the first few categories show up on the weekly ad and after that any categories you click on just shows a blank screen. This happens every week. Then I’ve tried searching a few items and the app will either give me an error message or shut down completely. I also was in the store recently and couldn’t pull up my coupons or rewards. It kept giving me an error message. I don’t shop there as frequently as I used to because of these issues. The website is no better either. I tried viewing the weekly ad and search for items and there was no search field or link. You had to scroll all the way to the bottom to find the weekly ad. As soon as you go to the website all you see are a bunch of sale ads you have to scroll through. Nowhere to log into your account, view weekly ads, or search. Normally these things are easily accessible. Hopefully a new app and website is coming soon….

Great products, but phone CS..... Placed an order, was missing a set of beads, 1st rep very understanding and sent out replacement, which has yet to arrive. Noticed 2 days later that some of the other beads of a $96 order were now on sale. Called back and was told that they could not refund difference because I missed calling by one day. What? You can clearly see when I ordered and when the sale started. Ok... So, I had placed another order on Saturday and the item that I ordered had gone down by $2.40 and I had ordered 2, so I called back again, and was told that I had to wait until I received the items and if it were still on sale I could call back and get an adjustment. Oh heck no! So I insisted that he put in for the adjustment, that it may take well over a week to arrive. So then he takes his time verifying the difference, adding the difference because I ordered 2, but informed me that he could NOT refund the tax on that amount! ??? I REFUSE to go into the store as I am severely compromised and highly susceptible to this CoVid, or so I am told. So I have not left my house since last March, so I rely on everything being delivered. But if this is the kind of thing I can expect as far as customer service, then there are other stores that would be happy to have additional business.

Do not buy online, Their return policy is completely unrealistic. Do not buy online from Michael’s even if it’s an item that is only available online. If you make an error on your online purchase they will not do anything to assist you and say their system cannot change or cancel an order unless you contact them within 30 minutes. Yes 30 minutes of your order. Because of their app being difficult to use I purchased for Christmas trees online which were not available in stores and only found out that I erroneously ordered four because we checked the bank statement a couple hours later. Upon calling them the same day they told me their system would not allow them to cancel the order because I did not call within 30 minutes. This is not customer service whatsoever. Given the current state that we are all dealing with Covid, financial stresses, Christmas stress, etc. You would think that a corporation as large as Michael’s would have some flexibility in order to satisfy customers who clearly made an error in their order and it was not a situation of buyers remorse. Never and I repeat never buy online from Michael’s unless you are sure within 30 minutesThat your order is 100% correct.

Needs to have local inventory search. At best average. Let’s see, sometimes when you go to a product detail to try to buy it there is no back button (sometimes there is). Even when I filter to pick up only and my store is set I’ve just spent 20 minutes trying to find some paper only to always get out of stock in my store. I can understand the out of stock but I’ve given the store and limited the search to store stock. Apparently it’s potential stock. Grrr. Then to add insult to injury some of the product detail pages come up with no back button on the top and I have to restart the entire search. Why am I doing this? When I ordered last week for pick up something was out of stock, understandable that the inventory might be sold between the time I placed the order and when it was pulled. I thought I could get by without it but my options at home aren’t working as I’d hoped so I was going to buy more. After the amount of time I’ve invested in searching only to find nothing I don’t think I’m going to continue the search at Michaels and I’ll try another store

Useless. I love Michaels as a store, but their mobile app and their customer service on their website is awful. I am a michaels rewards member, give my phone number every time I am in the store, but can never log into my michaels rewards to check my rewards. On the mobile app, there is an option to “sign up” for rewards but NOT a “sign in” option. I already have an account, so I don’t want to sign up. When I type my phone number I to sign up (because that is the only option) it says the number is in use, but doesn’t give you the option to sign in. I asked in store for help and they said they didn’t know and dismissed the issue. I went online to their actual website and tried to email customer service, but when I hit submit, it goes no where and it won’t send. I also got an email this morning with a coupon, but when I clicked “get coupon” it took me to a page that did not have that coupon on it. This all needs to be fixed and I’d like to be contacted to fix my rewards, since I can’t get help on it any other way apparently.

App NEVER works while in the store. Why does this app never work while inside any Michaels store? I can’t access coupons, my rewards card or use it to locate products when I’m in the store. Because of this I have missed out on eating rewards which is wrong. I have had the person at the checkout tell me they can’t give me the coupon if my app won’t open. I know they have something they can scan at the register as they have done it in the past but I was told that the manager said not to do that anymore. ??? I asked how many people have problems with the app and she said pretty much everyone. !!! So wow, that’s crappy. I can’t use my app in the store & can’t earn rewards and can’t use the digital coupon. Seems slimy to me. Also when using the app at home (the only place it works) when you search for an item and get a page of say craft paint to review; if you scroll down and look at something then get back out of it to keep looking the app sends you all the way back to the top. So frustrating and inconvenient! Get you app to work in store!!! If you can’t get your app to work you need to honor the digital coupons at the register because YOU/MICHAELS choose not to fix the app. It looks like you are trying to rip customers off by jamming the Wi-Fi in your stores so rewards aren’t earned and discounts aren’t given. Not a good look.

Hard to find items online. The search engine on the app and online is horrible. Usually putting in the SKU number would render the exact same item as the number, but that doesn’t work anymore. And even if you search for the item by some reasonable terms, the app rarely shows up with that item, even if you know it by name/collection or know where it’d be located in the store. Sometimes stuff in the store isn’t even online. This is all if you can even get the search bar not to automatically delete what you typed upon opening it. Regardless of any of those things, it has so many popups and other banners on the app when you’re trying to show the cashier the coupon, that makes it neither a fast or easy checkout. The website isn’t much better either. The best thing the app is for is having the rewards card easily available for the cashier to scan. But really the search engine needs a LOT of work and no one needs a thanks for shopping at michaels popup when they’re trying to leave the store.

It’s great! But.... The app is really great! It’s very helpful when figuring out what isle you need to go to or to figure out if they sell a certain art supply. They also give you very good coupons! There are often deals and you see it right under the “buy online” option and it shows you what the deal is, if it’s only accessible online, and even will tell you if certain items are only available online or out of stock. Although, there is an issue. the problem is the app has random issues having your item lists don’t load. I try to access my list and it has a pop up that says “Alert! Not found.” Then I hit “ok” and it makes my list blank when I know something is there. This alert also pops up for trying to access my coupons / card. It’s very difficult and frustrating. I’ve restarted my phone, everything. It just doesn’t work.

There are some things they need to work on.. Let me start off by saying I like this store as a whole and I love the fact that I can do curbside. BUT I’m the past 3 years things have gone downhill. It’s very hard to get someone to speak with about online orders. When you use a voucher and the order is cancelled due to out of stock items they don’t refund your voucher(this is the second time this has happened.). Chat button doesn’t work on the website. Coupons you are sent don’t always go to your account. I have several instances where 40% off coupons didn’t show up on my coupon list in the ap despite being valid. I think these issues wouldn’t be too hard to take care of us customer service was easier to contact. It shouldn’t take a customer 3 hours to reach someone via phone or email.

Great store, bad app. I want to love having Michaels at my finger tips. I want to be able to spend way too much on crafts and get in trouble with my partner. Instead, I find the app so frustrating I almost never make a purchase. I like to favorite a bunch of items and then go through at the end to decide what to purchase. To favorite an item, I have to click on the item listing (I love apps that have the favorite option on the corner of the product thumbnail for convenience), scroll down after waiting for the product page to load, and select favorite. Then it takes me from the product listing to my favorites page. If I hit back to return to the product page and continue my search, it automatically removes my favorite and thus undoes all of my work. If I want to keep my favorited selection, from my favorites page I have to re-enter my search parameters and begin my search all over again from page one. Please, for the love of crafters everywhere, just make the app more user-friendly. I taught myself how to design websites and this is the very first thing I have to work out for clients. The easier customers find your website or app, the more money they will spend.

It’s ok. Navigation is not user friendly. The back button should take me back one step, so if I am looking at a product page and want to go back to The list of products I should be able to press the back button to get to the list not all the way back to the menu where I pick a category. When I type in the search I want to see items to shop not a whole list of topics and categories, specifically cricut. When I type in cricut I want to see cricut products to buy not a bunch of fluff to scroll through about videos and projects. I want products. My main reason for this review is to say add an option to check the balance of gift cards, or an option to save gift cards to my account to use at check out. I’ve had the app a few months, it’s frustrating to use but I manage.

Southlake texas store. I am a commercial artist and often go into your Southlake store… I always have to walk to the back find an employee and ask them to get my canvas down from upper shelf. They then have to find a ladder and get it down. Rarely do they offer to take it up front for me 4ft by 5 ft canvas ! Never do they offer to take to car! So the other day my client has to have 3 by 4 canvas and the walls are bare. I can’t find employee so I go into stock room because door was open and this guy says ( I think he was mgr, not sure) if it’s not there we do t have it. So I head out. Well I have an in with one of the nicest hardest working employees you have named Michelle and I see her . She and I go to canvas shelf she scans it with scanner, she goes into stock room and comes out with my canvas. She has done this many times for me.. as a professional I am up against deadlines so this really means a lot to me!!!! I love checking out with Pam because she is just great also!!!!!! These are fabulous employees and I should know. Your frame guys are great too because I have to bother them every single week I go into store because you have horrible netting no one buys on the lower shelves and canvas everyone buys on the high shelves. Please re think this!!! Beautiful clean store!

Atrocious and Buggy. I don’t know how people can give the Michaels iPhone app five stars let alone two stars. As someone who works in UI development, it is one of the worst iPhone apps I have ever seen and had to use. Most of the time I avoid using it and stick with a browser because of how long it takes the mobile app to load just the homepage let alone anything else. The app often freezes and crashes. Heck, I have gone from iPhone 12 Pro to 13 Pro and now a 14 Pro, and the app STILL doesn’t natively fit the screen. I can barely engage any buttons or navigate as a result. Is the team doing any QA on usability and compatibility? Because trying to use the app is painful. It’s especially worse when you’re standing in a Michaels on the Michaels store Wi-Fi and the Michaels app still fails to load product details or tell you which aisle a product is located in. I even tried to open it today, the Sunday after Black Friday, while on my home Wi-Fi because the desktop app is broken and won’t let me check out without looping me back to my cart after I submit payment details. The mobile app still fails to load and is over-blown on the screen. Michaels corporate should have never complicated the buying process by making online discounts different than in-store discounts. Otherwise I would just be going to the store to buy the same products at the same savings and not spend my afternoon wasting time trying to troubleshoot problems ordering over Michaels’ desktop or mobile apps.

Works for me lol. I think it works fine! I find my coupons alright, it tells me where things are if I can’t find things in a particular store and it runs a smooth checkout! I haven’t had any issues with the app aside from an occasional lag, sometimes it feels like too many steps may overwhelm the program of the app and you might need to close the app and open it again. But it saves your cart, your likes and things along those lines. I think it’d be pretty neat if it had a feature where it can filter the type of paper to go through. I was buying journals not too long ago and I wasn’t able to find any graph lined ones and I had to search every page of product they offered. It might be a little too much narrowing but something along those lines would be a big help for me since I use multiple kinds of paper and media for art.

They really need to improve their website and app. Both website and app are ALWAYS slow as molasses. SO many errors and things not working. Always freezes. I always have to put in my new address multiple times because it keeps defaulting over and over to my old address I’ve already deleted from my account. I always have to put in gifts cards or other payment info multiple times for it to work. When I pick “pick up at store” it changes it to ship when I add it to my cart and then I have to back into my cart and change it. It’s SO annoying that after I look at an item and I exit back to my search it always puts me back to the top of the page so I have to scroll back down to figure out where I left off. Same thing happens when making adjustments in my cart. It won’t ever let me look at my past orders to figure out tracking or if items where canceled. I’ve had stuff just not show up then gift cards sent to me with no explanation. SO many other complaints that I can’t think of them all. I always end up frustrated after shopping with them which tempts me to never shop here again. Oh and don’t get me started on shipping. VERY VERY slow.

Decent, Could be better. The app is a bit glitchy. Not sure if it’s just my phone or not but it’s tiring to click on an item from the searched products to further explore it and then have to start over because I can’t simply back out of it and continue from where I was. The back button just doesn’t want to work for some reason. This makes it difficult to browse new items and instead I need to have a pretty clear idea of what I’m searching for. Which is a bit unfortunate since there are so many options that are available on the site that I’m unfamiliar with and would be interested in exploring, but if I’m looking for something in particular I don’t want to have to start over because I got sidetracked and have to start again. Also, more pictures would be helpful. And instead of just showing an opened palette, the colors could be swiped and even compared when they are unique in some way. Most of this information is available in other places, but It would be helpful if it were readily accessible from the site that I’m trying to purchase from. It’s more engaging and less overwhelming than searching on various sites. Checkout is a breeze. Glad PayPal was an option, made it clear and easy.

Strengths and weaknesses. Michaels customers will be overall happy with the app. I prefer it over the browser experience obviously. I’ve got a which list though: Devs: please add ability to filter by yarn weight (dk, worsted, jumbo sizes, etc). Also please change the UI to indicate a sold out product so we don’t have to click on them repeatedly. If I am looking at a yarn that has 20 colors, I cannot remember which of those I’ve clicked on to find out if it’s sold out. When a use in browsing the product’s details page, please outline in-stock item icons in a solid black line, and remove it / grey out items that are out of stock. We can click on the item to see its real color, but I having to check individually what I can buy stinks. It’s a good app that runs smoothly but there are key missing pieces that I run into most of the times that I use it, mainly because it’s hard keeping things in stock so it’s more noticeable

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Worst shopping app ever. It KEEPS deleting items from my cart, every time I refresh the page, add a new item or proceed to checkout, I can always find some of the items that I JUST added disappear for no reason. Tried add them back but the same problem shows up repeatedly. Won’t even let me buy what I want, definitely worth the first 1 star rating in my life. Good job!

Why no prices?!. No one drives around to 3 different stores to compare prices anymore... they go online. Get with the times.

price. I wish prices are shown for each items

Produit non disponible. Selon mon expérience de l’application (sur tablette), certains bugs créent un gel de l’application et je ne peux plus rien faire. Je dois fermer et rouvrir. De plus, j’ai voulu ajouter un magnifique coupon, mais cela ne se fait pas facilement non plus. J’ai conservé le numéro du rabais, car il ne s’est pas ajouté. Sur l’application sur mon téléphone, après 2-3 essais, je n’ai pas encore réussi à ouvrir une connexion sur mon profil. Outre l’application, vu le manque de stock en magasin actuellement (et c’est comprenable), lorsque je veux utiliser un rabais sur un produit en rupture de stock dans ma ville, mais présent dans d’autres succursales, je ne peux sélectionner l’option de livraison à ma succursale : je dois payer 15$ de frais de livraison pour faire livrer chez moi. C’est dommage, car je voulais aider l’économie d’ici, mais « internet » va livrer chez moi, pour moins cher que l’achat du produit lui-même chez le commerce de ma ville. Je vais peut-être tenter ma chance de nouveau un jour, mais étant donné que ça ne me donne aucun avantage économique par rapport à aller en boutique, je ne sais pas si je vais faire autre chose que regarder sur l’application.

still not adapted for iphone 14 Pro. No capacity to click on Home (house) and do a search after a first one. The fields are in conflict with the kind of black rounded rectangle at the top of the screen. I have to go on the laptop to make my search.

App doesn’t work. “Sorry! Something went wrong, but we’re working on it. Please try again later” shouldn’t be the prompt for every function on the app. Already tried reinstalling it.

App crashes and glitches. 1.) when you try to open the app, it won’t load properly. 2.) when you purchase the items that said it was in stock. Once you buy it, they cancel the item. The app needs to be updated

Compte. Peu importe l’application ou leur site jamais capable de connecter au compte toujours un code erreur…

Lost my whole cart. Had one more colour of floss to add… and then the cart was empty. Nope.

Michales. Michales is my number 1 favourite store you should shop from here

Not functioning. The app has no idea where I am, doesn’t log reward points for me at all.

Website is overwhelming. There appears to be no simple way to perform a search for a single item that returns results in any sensical way. Searching the word “tote” gives 400+ results. So frustrating when looking for an item, the search parameters are too broad, this happens every time I am searching for something. Also no prices on anything, so unhelpful!!

Horrible. This is one of the very worst App’s to date, I can’t order the products I want because the website is very out of date, products clearly in store are not available to purchase online.

Not working properly. It was good but now it’s no working properly. My account barcode doesn’t show up anymore and when I try to load new offers from emails I get an error. I’ve missed out on a couple of them now because of it

Nothing is in stock!!!!!. I am looking on the app (because it is usually easier to use than the website), and I am looking at the new discount sections (Halloween, Thanksgiving, Christmas). Most of the pages state there is “no product found”, or the ones that show products are NOT AVAILABLE TO PURCHASE!!!!! Why have an app, if you cant actually shop with it?!?! This, on top of the rude customer service I received on my last visit to Michael’s is enough that they’ve lost my business now indefinitely. DO NOT BOTHER!!!! You wont be able to buy anything through the app, and you will fall in love with product you cannot buy!!!!

Scanner couldn’t find any items. I downloaded the app in-store because I couldn’t find a price for an item. Scanned it: “not found”. Tried 5 more items; all of them were not found. I’m not sure what the purpose of the app is.

Won’t sign me in. Says my email doesn’t exist but if I create a new account it says my email already has an account.

Frustration. While app is easy to use, online ordering is misleading. Ordering an item and being bounced back to checkout and left wondering if order went through and why being bounced back. Have to call customer support to find out means order has been cancelled by system due to being out of stock even though website shows items in stock.

On a downhill slope. Feels like this app is worse and worse off every time. Half the time I can’t find up to date stock on what I’m looking for and not seeing the prices is also a big bummer. To top it off, I’m seeing items at the top of my search that are not sold anywhere in my city! First I thought, no big deal, it’s not sold in my preferred locations, let’s check others but none have it. So, why tell me about a product that I can’t buy cuz you don’t have an online store and I can’t buy it at any location... epic fail. One star cuz at least I can get my coupon on it.

Poor practice bad App. Dishonest practice used in this app. app prevents shoppers from viewing of ratings from customers who bought overpriced items presented as higher quality of larger scale than they really are. Higher ratings are displayed to unsuspecting buyers instead. Fat chance any of the displayed ratings are even real based on what arrived in my delivery. Not even to measure.

Keeps crashing/freezing. The features and descriptions are great, unfortunately they aren’t much use when I have to force quit the app after each product selection. Also, the UPC code scanner keeps adding a zero in front of multiple barcodes, meaning that the item “doesn’t exist” when scanned. If you enter the UPC manually, it’s easily found for stock inquiries and price checking, but defeats the purpose of the scanning feature. Hopefully there will be an update soon.

Back button. To go back on a page after selecting a certain item hasn’t been working for quite some time now. Please fix this as it is very annoying. Thank you.

Not user friendly. It’s not user friendly and it’s sluggish

Debbie. You don’t provide pricing. Very annoying

Rewards program doesn’t work. I keep getting ooops the page no longer exists or sign up to our new rewards program And when I try to sign up it tells me this email/ phone number is signed up already I get emails saying I have $5 rewards and can’t get to them. Not very happy with this system.

Prices Finally. I am grateful that they are now including prices on their app.

Could be better. When I click on an item to see the info, most of the time I cant go back to my search and have to start over again. Its frustrating when you're a few pages in. Also you cant check the store availability until you click the item, it would be much easier to be able to filter to whats in stock at your store.

Happy Place. This is my happy place because I can buy any items I want for any occasions and hobbies I have. So many varieties to choose from.

A bit slow. Love the store. App needs some work - a bit slow to load and not as responsive most apps. A few bugs once in a while.

Love Michaels Canada. It has everything imaginable for all craft projects. There are some really good ideas in the projects section. They only thing that bothers me is like for example in the projects Carts section, not everyone has a Cricut machine. At $299.00 CAD plus all the supplies, it’s not something I can readily afford. Time to put on the Creative Thinking Cap for sure. Otherwise Michaels Canada is the best.

Terrible terrible app!. Constantly freezes. Goes squirrelly when I change store location in the middle of an order due to lack of stock. Feels like it was written as a high school class coding project. Not worthy of a big store like Michael’s. Not sure who wrote such good reviews but they obviously haven’t really used the app. This things sucks!

Garbage. Freezes.. Can’t click on categories. Freezes up. Garbage

Needs an update. I love everything this app allows me to do EXCEPT it really needs to be updated for the new iOS. It’s also pretty slow.

Prices. You don’t show prices on your products

NEEDS PRICES FOR ITEMS. I like this app but I want to see the price of the item not just if it’s available or not!!!!!! 😑.

Email subscription. I have unsubscribed numerous times and I’m still getting the emails. I even did chat support to remove my email and I’m still getting them. Even on my account on the website or the app, still won’t let me. It’s stupid!!!

Easy to Use, Nice & Organized Design!. I think it’s pretty good! I really like adding the aisle number to assist your customers. My suggestions would be to display similar products when you’re viewing something, as well as the price.

Poor location for delivery items… they cannot find 17480 Fort road. Love micheals but the delivery needs major work. 5 to 10 orders are missing as the location I type in says it correctly and the app and the door dash cannot get the items to me.

Problems. The app doesn’t work well. The cart shows an incorrect number of items. Sometimes item number is correct but cart only shows part of the items. Changes made are very slow to show up or not happening at all. A Very frustrating app to deal with.

No prices. No prices on your website, no prices on your app. I’m not going to take the trek to your store if I don’t know how much an item I’m looking for is going to cost. 1 star review would be a high rating for the experience of phoning 3 separate Michael’s store to not get the price. Amazon made another sale today, I’ll never know how much the item costs at a Michael’s

No prices!. Add prices

Can’t access my account. The app won’t allow me to access my account, I can do it in a browser but the app won’t.

Crafting. I love the app. Having a coupon at my finger tips, knowing what’s on sale, early notice of fun classes to participate in. Love, love, love😊❤️

Super Glitchy App. More trouble than it’s worth. Every page has errors, you can’t achieve anything on it.

Bug fix. It’s ok but needs an upgrade and a bug fix. Keeps on crashing and doesn’t load.

Good start but. It’s a good app, easy to use. Better than their website. I like that you can look up the location of a product in the store. However there is no price available. It seems like a big miss by the company. People don’t just check for availability of a product, they want the price. As it is, I have to call the store or go there to get a price. It seems like something silly not to include in a shopping app.

Frustrations from Canada. I really like the app even though my title doesn’t suggest that. My frustrations are, in Canada we do no get 1. Free shipping 2. Seniors discount 3. Rewards program when we use either Curbside/store pickup or any of the shipping options. 1. Rewards program is not available in Canada at all. 2. Seniors discount is only available with in-store purchases. 3. And no matter which shipping option no matter the dollar value there is no free shipping. Very maddening and frustrating. Please change your policy for Canada, I have purchased well over $500 in the last 6 months. My next order is currently sitting at $900. This should be worth something to the company for our loyalty. Canadian customer

Online shopping Canada. When will online shopping be available in Canada ??

The app works but very bad costumer service. Terrible costumer service, very rude sales associate. I have been their regular costumer for eight years and I would not step into this store ever again.

Clunky and Awkward to Use. Allows purchases of items they don’t have in stock

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Needs a bug fixed but I generally love the app. I am an artsy person and I love using the app as it makes things much easier for me when I want to make purchases. I love having the coupons right there and also knowing what aisle my items can be found in. My one issue is that in recent months, I’ve been getting an error message that reads “ Sorry something went wrong, but we’re working on it. Please try again later”. It will appear multiple times and then ultimately the app will not work. I’ve uninstalled and re-downloaded the app multiple times. Usually it will work for a little while and then I have to uninstall it again.

Loading Error. The Michael’s app has great layout. However, I’m rating it three stars because they have no other point of contact other than call the store or customer service. I need to report that the app is not correctly loading my orders that are currently shipped or processing. When I click the link for order details on everything excluding my recent pick up order these links do nothing but reload the order history page that I was previously on. Please update the app and provide feedback options such as email/messages for errors so these can be assisted and resolved quickly. Also, I tried to access the same links using safari on iPhone and it would not load either. Thanks.

Don’t order online. Unless you have 3 plus weeks to wait for your shipment go pick it up or pay $9.99 for same day delivery. I waited a over week to get notification it had shipped. But all they had done was create a label and shipping tracking number. After waiting and checking daily for an update. Once again I checked the tracking via UPS still only label. Called went through the whole thing twice including verifying every detail of my life. To be put on hold for 10 minutes and transferred to another person who I had to go thru the whole verification process with. Then she says check your tracking again wow now it shows it shipped that day and would be received in yet another week. Followed by if you don’t receive it call us back… I somehow don’t feel comfortable it shipped in the exact 20 minutes I happened to be on the phone. Well will wait another week to find out……. Good luck

LOVE LOVE LOVE the Michael’s app!. I love the hunt for the lowest price of anything I buy, and I can easily navigate through the app, comparing prices w/ other sites that sell arts & craft supplies! Michael’s is frequently the “Low Price Leader” on many of the products they feature. I can go into the brick & mortar store and get LOST in there...throwing everything I want into my cart! Before checking out, I have to decide on the items that I need or want the most into an empty cart. By then, my husband will come in to the store and gently lead me out of the store...sometimes empty handed, sometimes not! I love to be able to SEE and HOLD the items for which I’m looking. I 💙 the Michael’s app AND the physical store! It’s my happy place!

Website needs work. When I open up the app, it will only work in portrait mode, which needs to change please. I can’t plug in my iPad Pro AND open your app without bending my expensive APPLE cable. So, fix that. When I am trying to purchase products, it is VERY cumbersome. Have someone other than employees try the app out and see how easy it is for TECH-CHALLENGED people to use it. Please fix that. When I enter the info in for someone else to pick my Michaels order, it does not save it and I have to retype it numerous times. There should be a setting that will keep that information. Please fix that. When I go to check out and then want to add more to my cart, when I get back in, everything is gone and I have to re-select my reward points and the 20% off coupon. Please fix that. When in the cart and you make a change, it then takes you to the top of the page and you have to scroll through a lot of items to get back to the bottom. Your cursor should stay where you made the change. You can do this. Please fix that. When in the cart, you cannot see how many items that you are buying, only the amount. Really? Please fix that. This app is used by a variety of people and should reflect in it’s ease of use. Thank You!!!

App could be more. I’m a regular Michael’s customer and rewards member. It would be great if you could view any receipt for purchases made thru the app, online, or in-store linked to your rewards account. I work in app development and while the app has gotten better over time, you’re unable to modify your rewards profile thru the app. My address linked to my rewards account is an old address. I’ve chatted in and customer service can’t change it either. If I have questions I often have to chat in or call customer service because your app is not a true self-service model. I’ve scanned several items in store to obtain pricing only to don their now found they your app API or website.

Love the Michael’s store in North Attleboro but. . .. I give 3 stars b/c the framing looked beautiful or else it would’ve been 1 star. Problem: after spending over$ 1,000 on framing of 4 pictures, I found that different people worked on the framing of each picture. The problem is that that the hanging hardware and measurements were different. The pictures were meant to be aligned, like 1,2,3,4, (e.g., think Spring, Summer, Winter, and Fall) but when hanging the pictures the hanging hardware measurements were off on each picture. It makes it really hard to hang pictures evenly like that. It was a novice & ridiculous mistake! I hope Michaels responds to this like I respond to my customer feedback to correct for my customers. Best-

This ain't it. I used to enjoy shopping for art supplies and otherwise via the Michaels app but since the recent upgrade/refresh, and struggling with navigation since, I must say I detest the change. The overall look is improved, I will give it that much, but usability has tanked. It is now incredibly difficult to find anything via the search as anytime you are looking for something specific, you end up with random result. Also, narrowing your search by filtering results is effectively useless. I also no longer have access to favorited items from before, which eliminates the ease of finding the same items to purchase again. I hate this upgrade with a passion. Even going through established categories, such as art supplies > pencils yields ridiculously off the wall results. It's beyond buggy.

Not friendly to the elderly. To the non English speakers or those who have limited “smart” phones or do not have smart phones. A grandmother should not need an app to use coupons or be part of a rewards program. You may argue that you don’t need the app to use the rewards - umm actually you do if the Clerks repeatedly mess up entering your phone number and you want help, because in store they won’t help. Dealing with the call center I had someone who just stopped talking when they asked for the number and email and I told them my number is not correct on the account like they don’t care* and are just working off a script. I asked for a supervisor and I’m sure was passed off to another worker who At least could follow the No my number won’t help you find my account it’s not my number with my email. The app only has the option to call. I’m hard of hearing and my BF is deaf - chat would be better.

What I Was Thinking?. Is this suppose to be an online shopping experience? You either sell it online the same as the store or shut one of them down!! Every thing that I wanted and needed to order is not available online. It is only sold in the stores. My problem with that is several things. 1) Why have online if you do not satisfy the wants and needs. Even if you sold it in stores at least let us order online to be pick up in the stores. 2) with the health scare and they want people to stay at home and you still want to make money, would’ve it had of made sense to open the online shopping as the main source of shopping? But then again I do not understand Americans. The way they think is amazing to me. How they conduct business is even more mind blowing. The money I was going to spend here is going somewhere else!!

Why Michael’s why. I love shopping at Michaels and you have an amazing rewards program but your app is so difficult to use at times and now with the new app update, it seems you added a few more problems. I can no longer open up any coupons sent from emails (which is now a separate issue) and when I go to the app to locate it, it is not found. So basically I am now forced to shop online through the app since it is the only way to redeem a coupon. Now this wouldn’t be a problem but certain items are not on your website or are complicated to find and therefore would need to be purchased in store. Please fix this. I tend to spend more with the use of a coupon, but if I can no longer access it, sadly I may look elsewhere.

The app is trash!. I use the app because it’s convenient but it doesn’t work half of the time or it gives a “type something error”. The other night I had to go to the browser just to order because the app wasn’t working at all! Every since I moved (idk if it’s a legit thing or coincidence) for some reason it won’t alert me when my order is ready and every time I check the box to send me order updates for store pickup. It’s so frustrating because I have to go in to my order each time to check if the order has been filled. I’ve called CS and they couldn’t help. The lady said they are working on fixing it but it’s been 2 months. Idk what has changed but it’s not good. Note: yes I’ve updated the app when updates are available and I have done all the common phone tricks to “fix” the problem.

Wrong language. About a year ago I downloaded this app and at that time got emails in English as I asked for. Before Christmas, they started coming in French, which I did not request, or cannot read! I contacted the company more than once, since this became an almost daily thing in my email. Was assured it would be fixed, but to wait 10 days or so. Well...here it is August and I am still getting them in French! I deleted the app. Didn’t help. Have downloaded the app again to see if it helps. Sad to have this complaint. I live in Montana. Although it borders Canada I seldom have gone there and never studied French in school. Luckily we have a Michaels store in town, and shop there often, but sure would like to be able to read the emails!

Slow. I believe there was a glitch in the system , never had this problem before! First it would not let me switch store to pick up my order. I did get that fixed after many tries. Then I chose my items and went to check out and it said my cart was empty. So I went through and ordered the items. Then tryed to checking out and yes there were double of my order. Then after trying to remove the extra items more problems. Finally got everything fixed. Since I was only ordering three items, I think two hours was way too long. Hopefully this glitch is temporary or you might lose a lot of customers!

Worst Customer Service Ever. I downloaded this app 2 weeks ago, created my account, placed an order, received a confirmation email and even an email when my order shipped. I needed to return some of the items on my order so I called the number as indicated on my packing slip. It took 20 minutes to get through the return process with the lady on the phone. She said I would receive an email with my shipping label to send my items back and after 24 hours and no email I called them back. Come to find out my email address apparently didn’t match their system. Not sure how that’s possible considering I received a confirmation email and a shipping confirmation email as well! Took me another 32 minutes on the phone to be transferred to 2 different departments! Then I had to speak with a supervisor because they weren’t going to initiate my return request! Worst customer service and app EVER!!!!!

App. It’s nice to use the App from home, however, it’s nearly impossible to get the App up within a Michael’s location to retrieve coupons or other information. Not only have I had this difficulty I’ve witnessed other patrons calling home for coupon information and trying to get network connectivity closer to front windows in the stores. It’s a shame that customers have discounts available to them, but cannot pull them up, and then the cashier NOT FINDING any when our number is entered, therefore we leave the store without our discount. You could make improvements to Wi-Fi for higher ratings and happier customers. Thank you. A FREQUENT Michael’s Customer

Not sure what changed?. When I first downloaded this app months ago it was awesome. However for the last month or so, the app refuses to respond at all. If I click the screen a window pops up saying, “Sorry! Something went wrong, but we’re working on it. Please try again later.” If I click any of the bottom menu options, weekly ad, shop, projects, etc., I get the exact same error message. I’m just going to delete the app and use my browser because this is entirely pointless. It’s a shame because this really only started since their last update and it’s been 2 months of this with no repair.

Horrible app. I tried buying one of their famous three tier cards from the app because I wanted a particular color (blush). First off, I was unable to change the store location in the app so I couldn’t choose my local store as my preference. Second, I placed an order for the cart and the order was canceled. I was never contacted about this. I tried placing the order again thinking there was an error, and that order too was canceled without contacting me. Calling customer service, the first person had such a thick accent I could barely understand them. They let me know the item was out of stock and I told them it should not be on their website then. Calling back to inquire where my rewards voucher was, this person was very apathetic, had a dog barking in the background and I could barely hear them as well. I am quite fed up with Michael’s!

On line order. This is my second online order with you and as with the first it has been a disaster. The items don’t come although I have been charged for them already. Customer service is a joke. They can’t find my order, my order is in transit, they will get back to me as soon as they know something. One excuse after another and no merchandise. That is exactly why I don’t use your store. No one is ever around, the checkout is backed up, and never a thank you for shopping with Michael’s. Right now I am waiting for an order that was place on August 25th and no one can give me a straight answer where it is. If the order does not come in the next week I will be canceling it. You obviously have the items somewhere if they are on your website. Very poor customer service. I won’t order from you again. Regards, Thomasene O’Connor

100s of $s and emails not answered.. I have no been accused of thieving. And waiting several weeks. Had scheduled surgery. Contacted Michaels again and again. Tried to do my serious return with the app. With my only credit card I used. What a joke of customer loyalty. Called ahead of time. Still no luck. That was the time I was accused of thieving with my Philadelphia collar on after being a victim of a life threatening assault. I am a retired correctional professional and not a thief. I walked a out of that store and will never be back. It was ridiculous. I called the manager and let her know of her employee’s action and she told me they were following protocol and trying to assist me. WHAT?! What does that even mean?! I told her she was speaking nonsense. No thank you. No help whatsoever.

Search issues and cart empties. It quite possibly is user error, but often I shop and add things to the cart without thinking about signing in and then as I go to check out it prompts me to sign in and my cart empties. This time I almost opted just to buy it from another store because it was so frustrating. It also does not let me change my original address (which thankfully is my parents address rather than one of the houses we moved out of) I tried to process my cart what feels like 100 times today but it declined every time until now thought to go into the app and check what address was on file there. Each time I tried to purchase I put our current address and got an “error” with my card until I changed my default address in the app. Then it went through right away.

Best deal on canvases I can find ANYWHERE. Level 1 canvases in the super value pack are less than $1 each for 8x10 or smaller and large canvases are about $2 each. I’ve looked everywhere online and off… and this is the best deal I’ve been able to find. I give 3 stars because as a huge corporation it seems like their other items (basically everything else) should be more competitively priced… or they should have sales. I went here this last Black Friday (‘21), they literally didn’t give ANYTHING off. Really? That’s unacceptable for such a huge, successful, biz. Michael’s has basically become synonymous with Art & Crafts, yet they are one of the more expensive places to buy that stuff (canvases aside). I’d spend significantly more money here if they weren’t always trying to squeeze every last dime out of their inventory.

Useful but frustrating. 1-filter to include in store pick up-but constantly includes item that are online only or only available to ship. 2-would not let me apply my reward member coupon (30% off) but let me use the generic coupon (20%off) and both had the same restrictions. Note: was not trying to use them together, just wanted the 30% off instead but no matter how I attempted to enter, it read “applied” but did not actually apply in my cart. 3-rewards for Michael’s expire too quickly. I am an artist and out of necessity I go to Michael’s quite frequently but my rewards are always expired. Either that or something is wrong with my account. It seems there are a few bugs to fix.

Returns don’t work when ordering through the app. I ordered two items in the app for in store pickup. Found out I needed something different so I took my items, purchased through the Michael’s app, back to the store. Nothing in my order history helped the cashier return the items. We then went through all the emails I got about my Michaels order & again nothing in any of those emails gave the cashier what she needed to return the items. After several minutes with the cashier & then a manager, finally they had to do a manual approval for refund. How stupid is it that I can order and pick up through the app but can’t return those items based off the information IN YOUR APP!! What’s the point of ordering through the app then?? Done with online ordering & ordering through the app with Michaels.

Disappointing service & app has issues. I recently placed an order through the app& received the confirmation email saying watch for email updates on the status of my order- never got any-the spot on the order history on the app where it says track it, doesn’t work, called the customer service number & chose the option to receive a link by text to check on status- never got that text,check the order details, says everything was in stock, but have gotten 2 packages & have maybe half my stuff- doesn’t clearly show how many packages I should be getting, finally get to talk to a real person on the phone, only to find out that the rest could be coming a week later than the first package did- would love a reason for that one when all items were supposedly in stock.

Please fix the back button. Please fix the app so items stay in cart, and so the back button doesn’t disappear, and so when the back button hasn’t disappeared and works that it actually takes you back to where you left off in the list of items previously. When the back button disappears, you can’t go back to the list of items and have to start all over in the search-reselecting the category, resetting filters etc. very annoying!! Also, you should be able to individually select the store for pick-up, item by item, rather than globally for your whole order (see Target app for example!) they allow you to select diff stores for pick up within the same order so if a particular item is out of stock at one store but available at another you can still include in the same order without having to do two separate transactions.

Unusable!. I couldn’t look at the weekly ad, events, or coupons unless I chose a store. The store locator doesn’t work unless I let the app use location services. Maybe I don’t want to let this thing track me in order to save 2 bucks on a $50 purchase. The app won’t let me zoom in to read the labels on the products, but rather when I click on things, it moves to a blank screen. It used to be easy to set the store. So, this app is worse than it used to be. I also used to be able to zoom in on things quickly with minimal clicks. Now, if I want to see something up close, it takes at least three clicks. I gave two stars for adding a tab on the home screen for mask making and face shield making. I applaud your creativity for thinking outside the box when suggesting all possibilities to take the place of elastic that is sold out.

Doesn’t work. My app has not been working for over a month. Every time I click the icon, the app comes up, then a banner appears on the screen saying, “we’re working on app, will be fixed soon”. I’ve got the 9.2 update installed. I’m also not receiving my coupons in my email. Occasionally they will come in to my ‘junk’ mail. Last issue, I’m not receiving any mail coupons. I know all of these exist, because I used to get ALL of the above! I check daily, because I’m an employee with Michaels. I LOVE MY JOB!!!!!!! I’ve been a rewards member since I started in 2016. I hope you can help me because it’s difficult to get ‘sign ups’ when I can’t get any of the rewards myself. Thank you for your help, I really appreciate it! Shelley

My favorite store. Michaels is probably my favorite store. I started doing crafts and baking two years ago and I really enjoyed it and I started to watch videos. But I didn’t have the supplies so my mom took me to michaels and I had just found my happy place. This store has so many products and has coupons all the time so you can save money. Also the app is really organised with the categories and all that, I’m really loving it. Every time I need something for crafts or baking, I go to michaels and I ALWAYS find what I need, always. It makes me really happy to go there and you know, finding everything you want and love. So good job and the only thing I would change is that some items are a little expensive

User experience is horrible. All of the items I needed for centerpieces were not available in store so I was adding items to my online cart if they weren’t available. The website needs some major updates. It booted me out twice. Then I was getting ready to check out again and another item was just completely gone out of my cart so I had to go back and add it. It also took three times for the system to recognize my credit card. When I scan items with the barcode half of them say cannot find. This is the worst website to make online purchases. I can’t believe no updates have been made. I don’t even know if my 20% off coupon was used…and At this point don’t even care. I will not be making any more online purchases. What a disaster.

Used to be better!. I have no idea why in the past few months they updated the site to make it more difficult for members to use. For years you could get your membership bar-code on the same page of the app as the coupons. This was great and made it so easy and fast for cashiers to scan the appropriate barcodes and complete transactions. Now the barcode for memberships is on a different page of the app so you have to bounce around the app while standing at the register! This is incredibly annoying since I normally have a very low signal inside my local stores so the app changes pages even more slowly - it makes the app crash all together! I get that businesses want to update their apps occasionally but these updates should make the app easier to use NOT HARDER!!

Awful app. Did this in store and they watched me and didn’t work. Tried at home and took me forever had to use a different email address. App freezes when using. Don’t know where the deals are. If you search, you don’t get what you searched for and prices are outrageous like how is this connected to Michaels. 75 bucks for a box of 12 ornaments like seriously. I don’t know but I keep trying and better to shop in store. I never got my points cause 3 people in store couldn’t get app going for me. Oh well. Weird!!!! You can’t shop online like all other stores with their deals and real cheap. This app shows you items over 75 bucks or more just for ornaments!!! Just to add, they say to put a nickname in for review, every name is taken so far seriously. I feel like I am trying to use an app to get into the FBI!!!! Actually that is easier.....omg still trying to get a nickname.

Can’t search for products. This app is one of the worst I’ve used for trying to search for specific products. I like to compare availability of products online before I go out to find what I need. When I search for something on the app I have to be VERY specific or it often comes up with 0 results. But if I am specific, the results it comes up with are based on one word in the search (like a color), and have nothing to do with the products I’m wanting to see. It frustrates me almost every time I try to use it. If I went by the search option on the app, I would think Michael’s is one of the most worthless craft stores to shop at with no variety and a pitiful selection. Other apps are user friendly and bring people to the store when they see the great variety online. Why not this one for an awesome store that has a lot of great products? I would love it if I could open the app and have accurate search results instead of getting annoyed every time.

Almost accessible but just not quite.. I am visually handicapped but I still find time to do a little crocheting. I do it if I feel and not so much by site. I found through searching that Michael’s has the best prices on yarn. Unfortunately, this app is not really accessible. I’ve lost track of how many times I have had to put the same order in and it just does not work with voiceover on the iPhone well enough that it makes it easy. If it wasn’t for the fact that I needed the yarn I would go somewhere else. Being visually handicapped I can’t drive and can’t go to the store. And so I buy things online. I like Michaels but I wish they would just get up-to-date with new accessibility and make this thing easy. If they don’t know how they should contact iPhone people who can’t see would really appreciate it.

Excellent help over phone with customer service.. My husband was trying to order my Christmas present today online and had problems with our bank card and our bank blocking the purchase due an online fraud attempt. After spending several hours on phone trying straighten problem out with our bank the purchase still would not go through. I ended up calling Michael's customer service and speaking with the nicest & very professional customer representative. She took care of the multiple transactions and ended giving us a 50% coupon towards the purchase for our inconvenience and multiple attempts with the transaction. I was very pleased with the customer service from Michael's. Thank you Michael's!!!

Get it together. I haven’t previously had issues with this app, but yesterday made a purchase and it wasn’t until an hour later that I noticed my old address that I haven’t used in almost 4 years. I know I’ve ordered before at my new address so I was confused. I now have to call the carrier to change it when it ships bc your phone reps can’t change or delete an order. When I checked my account My only saved address was my old one. I deleted it, put in my new one and set it to my default. Go to order something else today and it again had my old address set as shipping even though I have set a new one. This is annoying and infuriating that I had again had to fix something I’ve already dealt with.

Love the store. Not the app. Michales is my favorite store. Love the selection and prices, however they frequently run out of in store stock. The app I like less. #1 - It freezes a lot and I have to close it and reopen it, even when it’s updated. #2 - when you are searching products and select one for details, then go back to the list, it takes you all the way up to the top of the list. Every. Time. It’s annoying to have to fish down through the list to find where you were at repeatedly. #3 - account profile is under the rewards tab. I had a hard time finding it to update my number and you can’t do it in store. That’s all for now. I will update my review and rating when these things are resolved

Worst customer service. I love Michaels so I spend quite a bit of money at my local store. I had my cart ready to checkout today but realized I needed to delete something I had duplicates of. I’m guessing that because of Black Friday the app kept lagging and not letting me complete my purchase, I was finally after a couple hours later able to check out. Turns out something happened so the order was never pushed through but it was however charged to my account so now I have no CriCut maker and no cash to buy another one for Black Friday. When I called customer service the woman refused to help me or push the order through, she was very rude and refused to allow me to speak to a manager. I can’t believe I was treated so poorly and I’m still hoping I at the very least get my money back even though in 7 business days Black Friday is over

App could be updated with a few conveniences. I mostly buy yarn from the app and my biggest issue is that they don’t X out colors that are completely out of stock (both in-store and online). I have to pull up each color, then scroll down to check. Makes it a lot more annoying when trying to come up with a color-scheme. I’ll find a color I like but then have to go thru 5 more colors trying to find one they have in stock. Today I just gave up and dumped everything in my cart and now I’m here venting my frustration because it’s not the first time. I know, first-world problem.

Confused about the purpose of this app. Michael’s has been advertising “shop online for curbside pickup,” so I downloaded this app not knowing much about how it was supposed to work. I searched for the items I needed and added them to my shopping cart. If you click on your cart in the app, it gives you the option of checking out via PayPal or a credit card. I entered my payment information, confirmed my billing and shipping details, and submitted my order. Afterwards I received an error message saying that the application encountered an error and to contact customer service. I called the customer service number given, and they’re not accepting calls right now and direct you to use the website chat. I waited over two hours for someone to assist via chat. In the meantime I tried to place orders on the Michael’s website using Chrome and Edge. Neither of those worked either. When a support rep finally came to the chat, they told me that you can’t place an order via the mobile app. They said it doesn’t allow you to check out on there. I had JUST gone through the checkout process on the app, so I know that’s not true. Even their customer support people don’t know how the app works. Also after 4 hours of trying to fix my order, no one could straighten it out. I ended up ordering items from elsewhere.

Wonderful Find. Just browsing through the web and came across the Michaels app. As I was looking around the app I came across an area that I didn’t know existed. Video’s teaching one how to do many things. WOW, did I get excited! I did not know this. I can sit at home and learn about things I want to make. Thank you so much. I am a retired nurse who loves crafting but with the pandemic have been at home with nothing to do that’s of interest to me, no longer! Now I can get my brain cells fired up , and putting a big smile on my face get to learning .Happy days are here again. Thanks so much Michaels.

Absolutely amazing. This isn’t so much about the app credit whatever star shopping Michaels that was what are used I shopped online and picked it up hundreds of dollars in dimes worth of items in my local Michael’s always had it ready for me when I needed it but now I don’t use the app that often other than to see if they have something and how much it is now I actually shop at my Michael’s store where the girls that work there are just absolutely amazing I have never come across a more professional yet personal field to a store before I give my store 1000% credit they are absolutely amazing there

Loosing me as a shopper. Trying to shop but the back button won’t work when you want to go back to the items you were looking through. So then you have to start your search all over if you click on an item and put back your filters you want and remember what page you were on and skip back to it. Also it is very annoying when you are searching and you click on an item and it’s out of stock online and out of stock at the store you choose. I only have one store close to me within reasonable driving distance. Wish it had the option to show available at my store only because I can’t tell you how many times I’ve clicked on an item and it’s not available. Wastes so much time and plus then I’m let down that I can’t get the item. I’d rather not see it as an option then

If only this app had a easy way to ask questions!. A simple question and answer section would be helpful and probably help customers make decisions on what they want to buy! For example, I’m looking for a specific artificial flocked Christmas tree and I’m only wanting blue lights on the flocked tree. Now all the trees I see have clear lights. Question is, can these clear light bulbs be removed and have blue lights and installed in the strings of lights? Or maybe have the tree custom ordered with blue lights instead of the clear bulbs? I’ve had several real flocked Christmas trees over the years with only blue lights on the tree and the tree is always gorgeous to look at! How the blue lights reflect off the white flocking just looks amazing! If I can’t find a artificial tree with blue lights, then I’ll be stuck sticking to real trees and adding my own blue lights!

Incredibly Frustrating - Test the App.  1. When utilizing an iPhone, the back button takes you back to the beginning of your search, providing no option no continue where you left off. For example, when searching for ribbon I want to search and then go into see the details, the app throws me back to the beginning of the search. While it’s great there is a button that takes me back to the beginning of the search, there should also be a place to navigate pages so that I don’t have to start over. Its incredibly frustrating when I need to purchase many rolls/item and I find myself giving up and purchasing from a competitor because their interface is better. I used to be a die hard Michael’s fan, love the ability to pick up my purchases, but this needs fixed! 2. App does not provide the ability to weed out some items that are out of stock in your store. You do have the ability to see “how to get it”, but that’s not the same as “in stock” . at my store. You have to actually click on the items to see if it’s in stock. 3. Bottom line, the app needs better testing scripts and upgraded to match its competitors.

Cath E. I like the Michaels app. It is user friendly and helpful since there are no Michaels stores for 60+miles. Online orders have been terrific. However, if I am planning a trip to the closest Michaels store and want to order for pickup, the app loses stars. Even with the filter set for availability it shows items not in stock. Just now I made sure everything said in stock and even gave me the aisle in which to find it. (A fantastic app feature btw) When I went to the shopping cart to check out, all the items said sold out. I was unable to order for pick up at store. That is irritating.

Love App, Needs Improvements. I am a huge shopper of Michael’s and love the store but the app does need improvements to be practically perfect. I would have given five stars on this app, however 2 things need to be improved and that is the cart and going back while shopping. When I go to look at my cart I can’t see how many of the item I put in and there is no way to edit the cart. It only allows you to remove the item and then you have to go back (which back button doesn’t work most of the time) and do it all over again. There needs to be a way to edit the item quantity. Very frustrating. Every time I look at products and tap a item to look at and when I go back it’s goes all the way to the top again. These are easy fixes. Other than that I love Michael’s but not app. Ldmax

Glitchy. I usually have no problem with this app, but yesterday it would not let me check out. I went through the whole check out process about 15 times on multiple devices and it never went through. It was a large order because for some reason there was a 40% off entire purchase coupon in my cart so I added a lot of stuff. After an hour of not being able to complete my order, I gave up and called customer service today. After being put on hold multiple times over an hour and having to explain the situation multiple times, I was told it was an error and they couldn’t do anything. So be wary if there’s a random coupon in your cart that seems to good to be true, because it is and they won’t honor it.

User account. User should be able to have more than one phone number on file so a family like a husband and wife can share their reward. Also o can’t never remember which phone number I have on file and lost out on points that could have been added to my reward. I was told by customer support there was nothing they can do so I spend over $80 this weekend, didn’t get a receipt and lost out on points. Not sure I’ll will ever shop there again. Disappointed with the way the reward program works.

Please make improvements. Minus one star because many products are not found when using the price scan feature. If it’s on sale or deep clearance, it does not register. This is annoying as both a customer and worker as we frequently use the Michael’s phone app while on the clock if we are not near one of the store iPads. Minus two stars because any time the app is opened in the store, the search feature is interrupted by repeated pop-up messages welcoming us to the store. This is annoying both as a customer and worker because I want to quickly search for a specific product and don’t want or need that interruption. I open the app multiple times a day to help customers find what they are looking for, and it just adds time to their wait for the information. I don’t feel like this is a good feature for this (or any) app.