Zappos: Shop shoes & clothes App Reviews

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I love Zappo’s. I wear a size 11 M and I would spend a whole day trying to find a pair of shoes that fit me, and I would come with nothing. The stores may carry one size 11 and some have none. Then I discovered Zappo’s and my world changed. What could be easier than sitting at home ordering several pairs of shoes, trying them on in the comfort of your home, and if you love a pair...wonderful and return the ones you don’t like or that don’t fit. What could be easier. There is no shipping charge on your purchase or return. I can’t remember the last time I bought a pair of shoes in a store. Oh, and I forgot to say....they come the next day!!

Amazing customer service and product selection!!. I purchased a pair of shoes 2 weeks ago for my son and it formed a hole. I inquired about the return policy and it was a no hassle return! I emailed them and got a response less than 30 minutes! To me that’s light speed because a lot of online shopping businesses do not reply right away like that. They refunded my card no questions asked! They even let me keep the defective shoes. We will be donating them. I’ve always enjoyed their 1 day shipping because I’m a busy mom of 4 and it’s hard for me to step into a mall so they have made my life much easier! I love their selection of products and superb customer service!!!

Great Fun‼️. I actually ordered three pair of shoes!! Since I already have two new knees and am recovering from major back surgery now, shoes can make my day or break it. I also have a titanium rod in my back now and it has two cross bars too; I’m still having pain, but will press on! Something happened during surgery and my heart was damaged permanently. So, shoes make a difference! I have Algeria sandals that have three adjustable straps, and my knees and back feel much better! I wear strong compression stockings without toes, so sandals look good ‼️😎PS I just bought three pair of clogs! My foot grew from a lifetime 7 to a 10, and I’m going-on 63... enjoyed shopping immensely ❣️Mimi J.

App is fine but Service has dropped off severely. I have been a loyal VIP customer for 20 years and would shop no where else for shoes. The processing and shipping was crazy fast usually being received the next day due to VIP perk of overnight shipping. Now I am reconsidering, it takes them 3+ days to process order and then they are not even honoring the overnight shipping but sending items via snail mail. They are still using the pandemic as an excuse but it has been a year and most online companies have found a way to return to normal and the ones that do not suffer the economic consequences as we have seen are going out of business, ie Ann Taylor, Brooks Brothers and I would hate to see Zappos on that list, it is sad since the selection is great but many times I can not wait a week or more for items. I will have to consider other vendors who will honor they promises.

Great service!. I’ve used Zappos on & off for years. Usually thru the app.... so when I changed phones I no longer had access to the old email. The rep I spoke with was very very patient, considering my 3 year old grandson was interrupting every couple of minutes wanting me to play with him. Also I couldn’t remember which address they had, since we’ve moved a couple times in the last several years. She was awesome, waiting til I could find some paper with the most recent previous address. Then I was able to get back into my account & complete my order.

Cross Country Customer for Years!. Zappos has been my go-to all-time fave shoe shopper for nearly 2 decades! From living in a remote island town in Alaska, to the East coast, reliable free shipping, quick returns and huge selection has kept me coming back again and again to shop for my husband, my (now grown!) kids and myself. There’s just no comparison and no other like them! Even tho I now live where I can shop, I still love the convenience of Zappos. Can’t believe how much of my order history they still have. Thanks, Zappos for many years of amazing service and for the years to come.

Love Zappos but..... There’s one thing Zappos can do to make shopping on their app a lot easier: There should be a “back“ button on the shopping cart page so you can go right back to the page you were just viewing. It is maddening to go through all the filters and find a shoe you’re interested in, then quickly click on your car to be reminded what you have in it, then you can’t just go right back to the shoe you were just looking at! So that’s the *only* reason I have to give it 4/5 stars. Otherwise I love Zappos, been shopping there for years, and I’m sure I’ll continue to do so.

BEST SERVICE PERIOD!!. This company blows my mind! I can literally order a pair of shoes at 8pm and they will still be on my door step the next day! They have wonderful customer service! Returns seriously cannot be easier! If u want to exchange they will ship them out that day! You don’t have to wait til u get a chance to send in the ones you want to return! They give u another 3 weeks to mail those off but u already have the ones u exchanged them for! They are so nice on the phone! I’ve ordered every pair of shoes my girls have gotten from here for the last 3 years! I’m such a sucker for great customer service I tell everyone about this company! They seriously cannot be beat! I love them so much but I know this sounds like a bogus review because what company is this great??? THIS ONE IS! Adding to my review and it’s now been 5 years of perfect service

Over the top service. I literally had a problem solved by a customer service rep at Zappos that was one for the books. My daughter had her heart set on a strappy pair of heels for a very special event and they were sold out everywhere. I had purchased shoes from Zappos previously and was aware they were high calibre service so I phoned them and told them they were out of the shoes, my daughter was panicked and time was running low. The customer service agent, who sounded more like a CEO type, said he would check their Canadian supply that might not show in the US version of shoe stock. What!? Low and behold he found the very shoe, size and color in Canada and sent it by FedEx to us in Los Ángeles. It was almost too good to be true!! And my daughter danced the night away with her fabulous strappy heels. Thank you, Zappos, for your more than excellent customer service!

Out of Stock Notification NOT Working. Shopping on my IPhone and would love to use the out of stock notification feature and it's not working. I can't favorite the shoe because it's out of stock so that kills the option of going back to look to see if it's in stock again unless I keep a running list of shoes I'd like to check on. I messaged an agent who told me to tell them what shoe I wanted to get notified about and the agent would set up the notification. Are you kidding me? With so many shoe sizes out of stock is that the best Zappos can do? Zappos does not show up in the notifications section of the iPhone settings. Please fix it. You're a great place to shop, but this makes me tire of using your site to shop.

Awesome app and company but app needs some tweaking. I love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping. It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!

Best Shoe Store Ever!. Throughout my life I have had to shop multiple shoe stores to find even one pair of shoes. And typically those shoes only “sort of” fit. But I needed something on my feet. I was blessed with a double-E width foot, so I was that girl that had to wear the dorky shoes while the others wore cute shoes. In those days (60’s) parents believed in putting kids in a well built shoe to give our feet the proper support you know! When Zappos hit the market I was elated! I could order shoes based on well written descriptions and customer reviews. And right from the start they delivered expeditiously. I even ordered 2-3 pairs at a time, knowing that most likely I would be sending 2 pairs back and occasionally all three. But that was just fine with Zappo’s. They made me feel appreciated and that it was okay to have wide feet! They wanted me to be happy with my shoes, that I mattered. This is one happy woman now! The selection of shoes is over the top amazing, ever since Zappo’s I actually have cute and well fitting shoes. Discovering Zappos literally changed my life. To all of you at Zappo’s , that comprise this service oriented, we care company, my hat is off to you! Thanks forever more. Patty

Best place to shop. I fell in love with Zappos years ago when I was on a quest for the perfect purse. I love their website where you can see your selections from every angle and on a real person. Ordering is so simple and so are returns, if necessary. Some other sites have misleading claims (i.e. materials/country of origin). I’ve never had items misrepresented. I took a vacation to Alaska and needed some hiking boots but didn’t know what size. I ordered the same boot in two sizes. It was so simple to return the size that didn’t fit. I have never had a bad shopping experience with Zappos!

Best pricing, fast & free shipping online shoe shopping ever!. After more than at least a half-dozen purchases of shoes (I’m a shoe junky), I’ve yet to seek a return/refund. The shoes (assorted “tennis” shoes, I don’t play the game), but a LOT of booties, mostly heeled, have been worn indoors and out and still don’t show it. Well, except for their molding to my feet. I’m tall with what my mother used the term “pencil box” feet, just like hers. She’s gone now 😣🌹, but I still hear her voice in my head saying “you paid WHAT for those???” That’s moms for you.❤️. Mom? I still hear you, and will forever love you, my dear departed best friend. And yes, I paid THAT MUCH for my booties - you’ll LOVE them! Anyway, I’ve only needed to re-sole one pair, and they are my faves. Thanks 🙏 for letting me lament about my mom. She’s always and will always be my my best girlfriend. ~ juli 🙏😎🌈🌷

I WAS WRONG!. There is no online shopping comparable to Zappos. Years ago, when you first opened for business, I was enthralled. And, frankly, I was sure you could never last. Zappos, I apologize to you. I was wrong. Apparently, I wasn’t alone in thinking that you were the out of this world craziest and best shoe shopping palace in the world. I mean, whoever heard of free return shipping back then? And thousands (maybe millions) of shoes to choose from in your inventory. And how did you manage to deliver within 24 hrs? You were, and still are, amazing! P.S.: I had to enlarge my shoe closet because of you.

Best online purchasing experience ever.. I’m shopping online every week.... ok, fine, almost every day. Whenever I spend more than $100 on an item I do a little more research than I usually do. Shoe shopping online is something I’ve never had good luck with. Zappos made it easy! I got the wrong size, they sent me a return label. I called because to repurchase the correct size was the day after the sale. They honored the sale price and made me a VIP!! It doesn’t get any better! My new shoes arrived the next day! I just ordered another pair, different color! Love them! And love Zappos!!!

Customer service. They have great customer service. I am a person who buys constantly from them because of the business I do. I did not realize you had to sign in and out every time to be eligible for your points. I kept wondering why I was only receiving a small amount when I know I have bought already 50 - 60 pairs of shoes from them. The nice gentleman on the phone explained to me how it worked and what I was doing wrong. He then proceeded to look over my account and ended up giving me some points. I thought that was really sweet because he did not have to do that. Cuddles to Zappos.

Too easy....dangerously easy to use. Zappos does it right! The selection of brands and styles, the layout of the app and their customer service make it a no brainer. I appreciate the little things other online stores miss - every shoe is pictured at all relevant angles, in high resolution. No more guessing how your shoes are going to look when you are wearing them, who ever looks at their own shoe from only a side profile?!?! They allow you to sort quickly and precisely, narrowing your selection from thousands to dozens with just a few quick qualifiers. Brilliant! Other sites try, but always fall short. While I may not be their prime demographic (more utilitarian than aficionado), but whenever I need new ones my first stop is always the Zappos app! And the free shipping!!! Seriously, who still offers that with EVERY purchase! Buy with confidence, but beware because you will be back.

LOVE is an understatement. I freaking love Zappos. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And Zappos is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to Zappos. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) Zappos forever has my heart. Die hard fan.

Almost perfect. I love the ease of shopping on the Zappos app. There are some limitations that are preventing me from giving it 5 stars. It would be great to have an option like “don’t show this again” when you don’t like an item based on reviews, description, etc. With so many product selections, I find myself getting confused and can’t remember if I looked at an item or not. I end up wasting a lot of time looking at the same shoes repeatedly. It would also be nice if the app would bookmark where you left off looking at search results. Again, with so many products, even setting multiple filters presents hundreds of search results that I don’t have time to go through in one sitting.

A non-shopper’s dream app. Hate the process of shopping for shoes but not a cobbler yourself? Despair at the prospect of going to the mall and trying on clothes without being able to refer to the rest of your wardrobe? Annoyed at evaluating potential purchases without ready access to product specs or other customers’ feedback to consider? Then just get this app and make it your go-to resource for getting the items you need. The vast array of items (so much more than shoes, and from vendors/designers both familiar and fresh), the effective filters and search functions, and the useful pics and videos of products mean that you become a customer empowered to make informed — and occasionally inspired! — shopping decisions.

Slick app. Incredibly helpful live chat service.. I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!

New to Zappos. This was the EASIEST experience in finding the EXACT shoe I was looking for! The App is so intuitive, user friendly, fun & actually some cute graphics, like putting shoes in the cart, it happened fast but I think it was a cat! Lol I was looking for a woman’s sandal, wedge heel in army green & I found the perfect one in sage-works for me! All in LESS THAN 5 minutes because of the great way you can filter your search-brilliant! Shipping is fast & free! I’ll have them in a few days which is great. Zappos has great reviews so I didn’t look elsewhere. Will review my shoes when I get them-can’t wait!

It's only Zappos for us!. When my two busy, energetic boys were little, I tried shoe shopping at department stores with them. Not only did the experience leave me frazzled, but often the stores didn't have the styles we wanted or the sizes we needed. Enter Zappos! A small investment in a shoe measuring device (or Brannock device) and we were in business. Zappos' selection is unparalleled, their free 1-day shipping unbeatable, and ordering through their app couldn't be easier. (My boys particularly enjoy watching Super Kitty fly into the shopping cart with their selections.) I haven't had to brave a department store in years. Thanks, Zappos!

Best website ever. I shop online for just about everything. Shoes can be hard to shop online for but with Zappos they make everything so easy and everything comes so fast it’s perfect for ordering last minute gifts. If you need to exchange for a different size they ship the size you need out free (and fast) and they won’t even charge you twice unless you don’t send the first pair back within like 14 days. No other website does that I think it’s amazing. I would like to see some more coupons, promos etc but either way I will continue shopping at Zappos.

Best customer service!. I had an issue with a pair of shoes I had received. When I emailed to complain, I received an immediate response. I was at first afraid it wasn't going to be what I wanted to hear, but it was more than what I had expected. On top of accommodating my needs to have a pair of shoes in time for a little girls Christmas gift, I also received a courtesy certificate towards a future purchase. Even more so, when I went to make this new purchase, miss you certificate had expired, but as soon as I contacted customer service, they reissued it to me right away. Zappos customer service team is not only speedy and effective, they are also very friendly and personable! I recommend to all my friends use Zappos!

Love Zappos. I purchase a lot of shoes and clothing from Zappos and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. The app is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to Zappos I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.

Why I Love Zappos!. This review is not about a particular item or product, it is however about what makes Zappos the best in customer service. The first introduction to a company is usually, for most of us, is customer service...Zappos is all about customer service! I’ve always respected Zappos for giving a much broader authority in decision making to rectify customer issues. I, for one, never understood why certain companies would have a customer service team that needed to “check with a supervisor” for the simplest of requests or concerns of a customer. I’ve thought on many occasions why don’t I just pass on the csr and just ask for a supervisor off the bat! Zappos invests the time, training and support to their team to enable them to give the best customer service and that leads to happy customers! Zappos is all about the Happiness factor... and it’s consistent. Keep up the great work!

Love it!. My original review is below. Now I am wondering what on earth has happened to Zappos. It used to be that an order of several shoes would come in a large box two or three days after I placed it. Now the shoes dribble in over weeks. Shoes that I ordered NINE days ago have not even shipped. The last time I ordered shoes to try for a vacation they came too late. This time I thought I had compensated for the new (mystifying) slowness, but apparently not. While all other on-line stores sped up their responsiveness, Zappos seems to have become lax and indifferent. As a customer, I guess I'll have to become indifferent, too. Too bad. They had a wonderful game plan. Old review: I have hard-to-fit feet and love being to check out shoes in privacy. The easy return policy is wonderful. I appreciate being able to filter for wide shoes and to see alternative views. I know I end up buying more shoes than I would if I had to go in a store, have an employee run back and forth to fetch boxes from the back, but I also know that my shoes are more comfortable. That said, I have a wonderful shoe store in my area so I only look on line after I have visited it. They specialize in comfortable, healthy shoes, so for dress I am glad I have Zappos!

Order and returning is easy. To be honest it is nice to go into a store and buy a pair of shoes that are just perfect. It seems that it is getting more and more difficult to do. But with Zappos they have the selection and sizes so I can order what I like and decide at home what works. Returning for free with the click of a button and printing out a return label from my phone is a breeze. And no 30 day return policy! It’s a whole year to make decisions. Not just shoes, but swimsuits, winter coats, and clothes for my teenage boys (who hate shopping and Zappos’s makes it painless!) Thanks customers for all of the product reviews too. I count on reading many of those to make my decisions, but sometimes I just buy and decide on my own because of the great return policy. Thanks Zappos’s!

Need a “Save for Later”Option. Yes, I know you have a “favorites” option on this app, but when I load up my shopping cart and realize I spent too much money, I’d like to have the option right from my cart not to just delete the item but “save it for later”. As it is now from the shopping cart the only option I have now is to delete it and then maybe find it again later. This option would definitely add to yours sales on my end! Zappos is my favorite clothing/shoe company, please add this option to your app and the app will quickly become one of my favorites, too!

SEARCH ENGINE DOESN'T WORK!. I love the Zappos website! However, I am greatly disappointed with the app. There are zero filters for shoe size, width, or heel height in the app. I love those filters on the website bc they are so helpful and convenient. Also, the search doesn't work properly at all. For example, I searched for "wedge for women size 9", and it returned all kinds of jeans along with shoes. It doesn't help and is very inconvenient bc it returns many thousands of results and doesn't narrow anything down. Yet the Zappos website only showed wedges in my size after I entered the exact, same search request on it. This app needs so many fixes in order to be useful. For now, I'll stick with the website.

Zappos rocks!. This company has been my go to (first, for shoes but now everything else they offer)! Why? Because they ship in days or less and offer returns longer than anyone! Customer service can’t be beat! I accidentally had a package shipped to my moms address (since the last time I ordered, it was to go to her and then I didn’t check to see the default mailing address was changed to her) and my mom is out of town for three months! So, I called yesterday about the problem and the very nice representative told told me not to worry! She sent me the same item and it is scheduled to arrive today, at no extra cost! I am not sure if this treatment was given to me for being a “VIP” customer, but it makes me want to keep Zappos as my “go-to” for online ordering, that is for certain!!! If I had some extra money, I would buy stock in this company!

Fast, Reliable, Easy. I have been a Zappos customer for over 10 years. I love the speed and reliability of delivery, and returns are a breeze. I do not enjoy, nor do I have time for shopping. Since I am not great at going in to stores and being able to tell what a garment on a hanger will look like on a human, I love having the photos of clothing on models with views from all directions. In addition, I have a very difficult shoe size (9.5 narrow). While no style looks great in this size, I appreciate that I can quickly filter on my size and see a selection vs. finding a shoe I love, only to click through and find that they do not have my size. Finally, the customer reviews are usually very thoughtful and helpful and are critical to my purchase decision. Great concept, great service, fast and easy. I love Zappos!

Customer Review. I’ve been a customer of Zappos for maybe 12 years? During that time, I’ve bought shoes for myself, my son, daughter, girlfriend and a few friends. I don’t believe I’ve purchased shoes from anywhere else during this timeframe. I’ve only ever had to call them once, regarding a return where I ordered the wrong size for my daughter, and the gentleman upgraded me to VIP status. I love it!!! Get my shoes the next day. I realize it’s a bit different now during these trying times, but it will get back to normal. Would not purchase shoes any where else.

Best website and customer service. Zappos sets the standard. I can always talk to a human being if I have an issue with my order and it always gets corrected appropriately. I have never had an accounting issue with Zappos, they always refund promptly. Once I had a one-year-old and a three year old in my sisters wedding and I had to order and return shoes for them to walk down the aisle three separate times due to their foot growth before we actually settled on our final size. With two little boys and rapidly growing feet my life would be more challenging without this wonderful service.

“Add to List” Banner Lag. When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait. It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.

Zappos are indeed the BEST website to order from!. I made a huge mistake on Jan 4 and ordered a pair of short boots from an ad that popped up on my iphone! Impulse shopping! Believe it or not, it is now Jan. 29 and I still do not have the product! I have contacted the sellers by email two times, and they promptly email me back saying my order is being processed. I have a feeling, when I do receive them, I will be returning them and order a pair from Zappos’s! Zappos have easy website, fast, easy, next day delivery and free delivery both ways! What more can anyone ask for? Nothing! KS

No Other Way to Buy Clothes. I have been using Zappos for over 15 years now and I would not shop any other way. If you know your size then why root through a bunch of stores only to find they are out of your size. I just log onto Zappos, put in my desired product and 99.9% of the time they have it and I get it in about a day or two at the most. And hey, even if you’re not sure of your size you can order a couple sizes because Zappos makes returning items so easy. You don’t even have to leave your house.

Anyone who thinks quality customer service is a thing of the past, be optimistic.. Customer service was outstanding. I was fortunate enough to speak with Kerry who showed so much patience with all my questions and was clearly knowledgeable as well as efficient. I would appreciate it if this could be reflected on her personnel records, as this is precisely the person any company would be lucky to have representing them. Zappos should be pleased. She even stayed longer than her shift to make sure she was thorough and that I, the customer was completely satisfied...all done with a smile.

Great Service. Great service- I haven’t used zappos in a long time. Today was a hard day, i woke up to two canceled orders from foot locker went thru hell and ended loosing both shoes due them selling out and canceling my order. Then I remembered ZAPPOS. Well here we are ZAPPOS HAS MADE MY DAYYYYY, yall saved me . I was able to log in all my account info was verified cause ived ordered so much over the years but also to know with in minutes that you guys are processing my order like im lit right now. Thank you zappos for being reliable and giving great service when others fail. I will continue to shop wit you foreva.........

Love Zappos but missing recommendations feature!. Love Zappos for same reasons as most others - best product images and bonus when there are videos (they are good and showcase the product well, unlike some other videos that are distracting due to the models lumbering around and offscreen for 2-4 seconds at a time -why?) Anyway the one thing I’ve noticed missing is the Similar Products or You May Also Like Feature. That is my favorite thing about the site and app - and it helps me shop more so you should reinstate it! I like finding new things; that feature made me spend waaay too much time on the app and it was useful to find cool things I wouldn’t have before. Please bring it back!

Zappos. Honestly, Zappos is the best website/ app I’ve ever used for shoes. I buy what I want receive it in a day or two max plus it’s free shipping every time. I’ve been with the company since I was about a Sophomore in high school now I’m 22 years old so a very long time. They give me discounts/ sales. You can try everything at home and if you don’t like it simply return it. I Also love that Zappos makes it sooo Easy to make a return. You’re order already comes with a return label and you simply put it over the other label and that’s it. I love that Everything is LEGIT ! Not fake or imitation. The customer service is Amazing like seriously. They treat you like your important and they want to make you happy and satisfied. One more thing lol there’s just a lot of great things about this company. Another thing tho is you get rewards for every 1$ you spend ! Now that’s great ! :D

Class.. Wondering if Zappos is going to give workshops on customer service. I think there’s a lot of internet companies that could use a couple of lessons. I’ve been using this company for a few years now and it’s one of- if not the best for shoes. I’ve had a couple of issues that were resolved in seconds of calling them. I’ve bought many pairs of shoes,boots, and Trainers. They've always arrived on time and the issues I had were from the Manufacturer’s defects not them. The last shoes were from sketchers and again no issues. Would recommend this company to anyone seeking shoes.

20+ Years of Greatness!. I have been shopping Zappos for at least 20 years, maybe since it started. I have bought more shoes than I should admit (especially to my husband who is not a shoe fan) for myself and my boys. In my town there were so few options for boys’ durable, active, wide width shoes. Zappos was the only place I could find some, and we always did, and still do! I always tend to ‘need’ a shoe style that I currently don’t, and Zappos seems to have something I like. I have never had a problem with returns and in the one and only instance I had a problem with shipping, the staff at Zappos was so incredibly friendly and helpful, I could not have been taken care of better. I am a big fan and look forward to many more years of finding another perfect pair of shoes.....and another....and another.....!

Great app until now!. I had used the Zappos app to make several shoe and some clothing purchases over the past few years. Until now it was a really good app but as recently as two days ago the app is no longer working. I had made several shoe selections and placed them in the shopping cart. I went in the following day and my shopping cart was empty. I tried to pick the same shoes but I now receive error messages. I contacted Zappos on line and they said that they could see that my shopping cart had items in it but I still couldn't see it. I then logged off and on but I still couldn't see anything in the cart or purchase anything. I even deleted and reinstalled the app but same problem. Maybe I'll try again in a couple of months but for now the app is not working!

The best place to shop!. Zappo’s is the best place to shop ever! They have so many different types of top level, brand name merchandise with competitive pricing and good sales. In addition to the competitive pricing and good sales, they offer additional coupons and incentives to people who join their site (no cost or commitment). But the best thing about shopping at Zappos is the customer service. If you join Zappos, you have up to 365 days to return an order. They are great about refunding your money and always so cheerful. If I have a choice of ordering from Zappos or another place, I’ll always order from Zappos.

Back Again For A Reason. I’m ordering another pair of shoes for a very good reason. Zappos has customer service that is second to none! Had a problem with duck boots on my very first order with Zappos. They were making a squawking noise with each step taken, etc. One quick call & all was taken care of! The shoes that I just ordered were out of stock originally but signed up for an email reminder when available. It’s worth the wait to know that Zappos has your back! I’m just an old Wayne County, Mississippi country boy....not someone promoting this company. Where I come from we try to help folks & be a good neighbor. That’s the intent of my review....thanks again Zappos!

Best service!. I will forever be a Zappos fan! Taking care of the customer is priority and it shows. My husband ordered a pair of heels for me, which unfortunately didn’t fit. We did the exchange deal a few times and the shoe and my foot just weren’t meant to be. Not only did every single exchange happen flawlessly, but super quick; when the customer service rep we spoke to for the refund heard how much I loved them, she found them in another brand or store and ordered them and had them shipped to me! They fit perfectly! Thanks for making me a fan for life!

Zappos is the best. Started shopping for my shoes at Zappos about the same time I got my first desktop computer, I think in the 1990’s. Before that, I shopped at a nearby shoe store that carried more double wide shoes than any other local shoe store. But they didn’t have hiking boots or athletic shoes. Now all my shoes come from Zappos. Usually I just put in my size, 7WW or 7EE, and browse. Sometimes I’m looking for something more specific, like hiking boots. I finally discovered my favorite hiking boots, Merrell Moab 3 mid waterproof. They only come in wide, not double wide, but are more comfortable than several other pairs I have bought that were supposedly double wide. Lovely that I can return things that don’t fit just right, and it’s my own fault when I’ve decided to see if shoes would get more comfortable after being broken in, then didn’t. It is also a wonderful way to send shoes as a gift. Love you, Zappos!

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Zappos meets my shoe needs every time!. I am a nurse who is on my feet all day long, and long walks are a big part of my exercise regiment. I wear women’s 10.5 and need neutral stability shoes for my feet, which can be hard to find at retail stores. Zappos has the greatest selection, hands down! Their fair prices, super informative & easily navigable website, promo & efficient shipping (my orders usually arrive within 24 hours), great return policy & excellent customer service keep me coming back every time I need shoes! Thank you Zappos for making it easy for me to walk in comfort!

What the heck?. What happened to your website that all of a sudden I needed to go through so many hoops just to purchase two pairs of jeans? I do appreciate the security but dang! I am a long time customer and this is the first time your website was clunky. It has always been the standard. Anyway five stars because I do love Zappos. Not sure about the Zappos/Amazon connection tho. Don’t fall to their level of horrible website and service. Bring them up to your gold standard please and thank you.

Still Love Zappos!. I’ve ordered from Zappos for years, and it’s still my “go to” site for everything from bags, shoes, and today I ordered a new back pack. I love all the different views and size perspective against a model, and the descriptions are very thorough - I only buy bags with an outside pocket for easy reach for my phone, I prefer a key attachment, etc, and they always describe the features I need. I just called customer service and listened to the joke of the day during my short wait - terrific service with a smile :-)

Where’s the AR. I like this app a lot Zappos is a really good site and app and it’s where I got my favorite pair of shoes at but the reason why I’m making this review is that what does this have to do with AR and why is it in the AR section of the Apple App Store like seriously what does this have to do with augmented reality. can you see how shoes look on you in AR? Like seriously I WANT TO KNOW. I think that will be a cool suggestion If that’s not the case which was can you see how shoes look on you. That will make the Zappos app really handy and make not just a ordinary shoe buying app.

Great shoes great store great prices!. I have been a loyal customer Zappos I believe since 1999. Their shoes are incredible I love the reviews that people make the bother shoes it gives you comfortable information with which to make decisions I love the way that they show on comparable or similar pics that you might like. I also love the fact that they carry clothes shoes jewelry all types of retail basically across from gender and family lines. I can’t say enough about that nowThat Zappos is part of theAmazon family!🤙👯🙏🙏😘😘

Zappos changed my life!. I want to thank Zappos because I have huge size 11 feet. I cannot walk into a shoe store and have them have an assortment of styles to try on. They will come and say” sorry we don’t have that style in your size but we found these shoes in your size”. Then they show me an assortment of styles that are not in-style anymore and not even close to what I wanted! Enter Zappos into my life! I no longer have to endure that embarrassment as I can shop from home and have several styles sent to my door to select from and usually within a day. I can try them on, walk around my house match them to my wardrobe and make my selection without any pressure from a salesperson and then return the ones I don’t want for free. AMAZING! I now have a row of shoes in different styles that I can choose to wear depending on the occasion, weather or activity! Yay! Thank you sooo much!

Good deals and great customer service. I appreciate that I can still call and talk with someone if there’s a problem. I live in Alaska so I often order many shoes and send back the ones that don’t work for me. They have free shipping even here! And their report policy is great. Recently I had a tracking issue with a return I sent. I called them, spoke with a living person, and my problem was resolved immediately. They didn’t badger me for information, and they exceeded my expectations. They have earned my loyalty.

Shipping speeds have changed. I’ve been a Zappos customer for many years and have always loved the 1 Business day shipping and easy returns. Starting a few months ago my shipments have been arriving 3 or 4 days later. I’ve asked about this and been told it depends on when they can get it out of the warehouse. Never had a problem before - I always received my order if not the next business day then the one after, now it’s at least a day or two after that! Not sure they should be advertising one business day shipping. Other than the shipping issue, I’m a big fan of Zappos.

Best service. I live in the middle of no where and Zappos is my go to for shoes. In 1-2 days time I can have new shoes delivered to my house. It’s great for finding those large sizes for my teenage son. I have been known to order 6 pairs at a time when I am looking for a pair of shoes for myself since I have problems with bunions and so forth. The returns are super easy to do. Zappos also have replaced a pair of shoes when the strap broke. I now order shoes from Zappos for my 16 month old grandson. Zappos has the best customer service!

Old school vs online shopping. I try to support my local brick and mortar stores, but when they stop stop treating customers with respect, I quit! Yes, I was bummed when Zappos had to start charging state taxes, but that only leveled the playing field and Zappos still out competes brick and mortar because ZAPPOS STILL PROVIDES SERVICE! Why would I drive to a store to be ignored and treated poorly, when I can sit in my comfortable living room and order the same thing from Zappos for the same price and have fun doing it? It’s a no-brainer! Zappos rocks!

Pleased in TX. Zappos has always been exceptional. I’ve unfortunately had prior torn Achilles and fractured toes (15 years ago) resulting in footwear changes thought the years. The customer service is top rated and they definitely backup every purchase. I’ve had to return many shoes due to being hard to fit however, each experience has been very efficient. I continue to cross train in my mid 50s and highly recommend Zappos for all your footwear needs.

Excellent service!!. No one holds a candle to the excellent service I always get from Zappos. I have been ordering from them for 16 years. They are super friendly, always 100% accurate, free returns, and when I lost the ability to drive a car they went above and beyond to accommodate me when I ran into issues involving my disability. Amazing. I think they are still family owned and I would imagine this has something to do with it.

Smart kid starts an awesome on line shoe store...then,... Next thing we know, we have a great place to shop for A LOT of great “stuff”! Customer Service is “Top-Dawg”! You won’t find any mean people in the Customer Service Department either;) If you have “Duck Feet”, (like me)—there’s are a ton of shoe choices inside the Zappos Shoe store— the shoes look great, and not like grandma wore. It’s the ONLY place I shop for shoes, and if that’s not enough, shipping is a bargain, both ways! That’s my “Two Cents”, and I’m stickin’ to it!

Not a very good experience.. My friend recommended this app to me for all of my needs when it comes to shoes. She said that the shoes come quick and are cheap. So i tried it. When I placed my order, i had the option of how fast i wanted my order to ship. I chose one day shipping because i needed my shoes before the school year started. After about 4 days, my order had not still not shipped. I was so frustrated that my shoes were taking forever to ship especially considering i chose one day shipping. So i canceled it. Next time i know to place the order about 2 weeks before hand.

5 Star Experience. Zappos is great. As someone who doesn’t like to buy shoes from the store and wait for some underpaid, poorly motivated employee to begrudgingly fetch my shoes to try, this is best way to do it. They ship fast, and return without question. I will literally never buy from anywhere but Zappos as long as they keep these great features. Searching for shoes is easy too. They have a really good filter where I can select only the brand, size, color, etc that I want. I 100% recommend using Zappos for all show buying needs!

My Go-To for Shoes. Whenever my husband or I need shoes, Zappos has been our first (and usually only) stop for many, many years. Their website is absolutely FANTASTIC! Their selection is MIND-BOGGLING! And their accuracy and customer service EXTRAORDINARY! With my foot problems, I always have to try several pairs to find one or two that work. Zappos has always had free shipping BOTH WAYS so whatever doesn’t work can easily be sent back. It’s like having the world’s biggest and best shoe store at my fingertips!

App crashes and deleted cart items. This has happened more than once. Didn’t write in the first time but this time I thought it might be helpful. App is easy to use but when scrolling through items and have added at least one item to my cart. Without warning, my screen temporarily goes black and the app is gone (shut down by itself). I’m left looking at my home screen. Upon relaunch, sadly, my cart is empty. The cart items were deleted and no way to get them back other than to start search all over again which is just too much effort. I am taking this a sign to keep my money in my pocket.

So easy to use! Excellent prices. This is my First time ordering with Zappos. I’m impressed with all the options. I’ve looked at a number of sites this trying to get some opinions on different Vans slip on shoes. Zappos has more then any other website I’ve been on. Not only do they carry shoe but accessories like purses, jewelry sunglasses and so much more. Talk about one stop shopping. I definitely would recommend to anyone wanting to save time and money on a endless inventory of name brand items.

Zappos wins at everything!!!. I have shopped here for many years and their customer service just can’t be beat. Free next day shipping + customers get 1 year to return shoes. Who else does that!!?! Zappos customer service people are there whenever you have a question and they go out of their way to help you make the best decisions. I love the selection of shoes here and the range of sizes, all of which really accommodate my family. Socks and accessories are fun too! Thanks, Zappos! 😃😃😃

Shipping process needs work. Overall I think the app has a great selection of things, but as far as the shipping process goes they could do better. I was expecting my package the day it said it was in transit, but didn’t receive it because I wasn’t home at the time they came. Most carriers bring the package to the office if someone isn’t home. Now I have to drive to some random “ access point” to pick up my package. Thank goodness I didn’t have to pay for shipping.

Zappos is my go-to!. I’ve been shopping for shoes from Zappos for longer than I can actually remember. Always have the biggest selection and the absolute BEST customer service of any company I shop from. Now that I am a mama I have been able to find both of my littles 2 new pairs of shoes for the new school year all 4 years in a row! I seriously don’t even look anywhere else!! Update: yet ANOTHER win with Zappos! Alwayyyyys find what we are looking for in shoes!

Easy shopping, quick quality shopping!. I bought my son a new pair of church loafers in less than 5 minutes today. The quality brands and filtering features helped me find just what he( and I) were looking for. I love using Zappos since even from my small town I can reach a wide selection of choices and it takes no time to get my order done. And they’ll be here before church next weekend! One project for today crossed off my list!!

Great Shop. I'm old enough to know how to shop. Zappo is the best online place to find any shoes, slippers, boots and clothes. They have every thing you need and with the fast delivery service and fantastic return policy you can't go wrong. I have been with Zappo forever and you can see what you bought 10 years ago because they keep track of it. Do yourself a favor and buy yourself something you need or not but see how perfect a shopping experience you will have!

Great app. App is very simple and easy to use. Some additional contextual filtering would help make it even easier to shop...for example, in shopping for Birkenstock sandals, I could not find a way to exclude new-style soft footbeds; the traditional type doesn’t have a noun or adjective to describe it, limiting the search function. It only took a few extra minutes to scroll through the list after filtering for my size, but it would be nice to filter for or to exclude a descriptive word.

Incredible. Absolutely incredible site. Whoever thought to offer fast free shipping and 365 day free returns, not to mention 24/7 customer service...is a genius. The customer service is very helpful and pleasant. Best experience online shopping and I online shop A LOT. Especially for shoes. I also never write reviews so that’s saying something. The ONLY thing that I would like to see from Zappos is a website revamp or something. It’s hard to explain but the website seems dated. Besides that 5 stars all the way!

Zappos Rocks!. I don’t buy shoes often, and I hate the idea of doing it online (I’m old fashioned and like to browse the shoes, try them on and whatnot), but Zappos makes it just about as good as it could possibly be. They have a wide variety of shoes and prices. The website includes a pretty good filter to help you find what you’re looking for. The shoes are shipped very promptly and the return/exchange process is pretty painless. It’s not as good as a brick and mortar store, but way better than anything I could have imagined.

Shoes. I get all my shoes from work boots to sandals and everything in between and on the rare occasion I don’t like something Zappos has taken care of it immediately and sent the new ones immediately before I even shipped the others back I can’t say enough about how quick and how good Zappos has worked out for me !!! I love this app ! Best customer service I’ve ever dealt with ! Thank you keep up the good work love Zappos

SBsammy. I really like how it was super easy that you could ship it and I really like how everything so smooth and it’s not too shabby and it is really give my kid a very nice texture and my kid loves it and I like the hood that comes off it’s very fancy I hope you guys like it to my daughter did and I like Zappos it’s an easy way to get what you need I hope you guys use Zappos again I really like it so I hope you guys do to I gave it five stars leave you I think it is super good and I really love it...

Love Zappos, love the app!. 😂 Really, what's not to love? Obviously, Zappos has outstanding customer service, and the product selection is amazing! The app is so easy to use. And I love all the sorting and filtering features! ************************************************* The above was pre-scripted when I came to the write a review page, and normally I’d be irritated by that...but in this case they nailed it! I love Zappos, and I love their app! Second only to the big A, it’s my most used shopping app. I highly recommend Zappos and their awesome app!

Shoe heaven. Until I found Zappos I was a shoe lover that never felt fulfilled. Stores never stocked great shoe styles and when they did they never had my size. Then Zappos came into my life and changed how I would buy shoes forever! Free shipping and returns! UNHEARD OF! Quality reviews that have always been reliable. Great styles and your size is almost always available. Life is good for this shoe lover! Zappos has never let me down! Also I love the cat that takes my shoes to the cart. Totally happy experience!

4 stars are really good. I only give 5 stars if everything is perfect so I’m not ready to give 5 stars until I receive my next order. I’ve ordered shoes for both myself and hubby today, so we’ll see. . My recent order for my husband was great 5 stars because finding sneakers that fit his very wide feet with high arch is difficult so he usually deals with it whether they fit well or not but these 990v5 6ee seems to be the ticket. So I’m planning for future since it seems when I try and buy a year later none can be found so I’ve ordered another pair for future use.

Ridiculous rules. I had a prepaid card and placed two orders. One order was shipped with out problems, second order was flagged for verification. I called to verify and was told I can’t use pre paid cards which the card has to have funds to purchase anything!!!!!! I don’t and won’t use my bank debit card or credit cards because I’ve had countless thefts ordering on line and I have never had an issue with a prepaid card. Their reasoning is that they can’t verify it’s me using the money... NO? CANT VERIFY IT’S ME???? My name, billing and shipping information is the SAME as my order but can’t verify huh? Oh well your loss! I’ll order from another vendor and you? Well you will continue to lose paying customers for ridiculous reasons 🤷‍♀️

Positive Customer Experience. Anyone who has shopped with Zappos knows their customer service is great. With the app they are clearly trying to maintain a fun, positive customer experience. It is now easier to shop for shoes on my phone. (That could be problematic but it is a refreshing change from the store apps that are more tedious than their mobile websites.) Occasionally I would like to filter my search further than options allow, but can work around.

Best shopping experience always!. I’ve shopped with Zappos now for 6yrs... never a disappointment. I find everything I need, and it always ships next day & free. Also, returns are not usually needed, but when they are, this certainly is the nicest, fastest, easiest to return too. They make it a breeze, send you a free ship label, and will also send YOU a fast next day replacement without having to wait for the return & additional charge... who does that??? ZAPPOS!!!! Love them!

what’s not to love? the days of finding and trying on shoes at stores are over…. Not even Nordstrom can stock the size and style ranges we need. I’d own very few shoes if it weren’t for Zappos and the fantastic customer safety net of quick delivery and easy returns. As we age, we develop foot problems, and it’s so hard to find shoes that fit! No brick-and-mortar stores can come close to their range of choices, especially for hard-to-fit feet like mine!

Best customer service. I love shopping at Zappos. I have large, wide feet (11W) and find it horribly difficult to buy shoes. Not only does Zappos have a great selection, but their overnight shipping and free return policy is absolutely amazing. I often buy 2-3 pairs of shoes in order to find one that fits and the return process is totally painless. I love the filters while shopping so I can narrow down what my options are right at the start. Nothing worse than loving a shoe only to find out it does not some in your size. Love Zappos!

Best Shoe App. I love Zappos! We are a family of five and I buy all of us shoes on the app. The reason? Because returns are so easy! We live in an area without great access to a variety of stores. Zappos allows me to get all the brands and styles my family is looking for. I order multiple sizes of multiple shoes, we receive them quickly, try them on, and return what doesn’t fit. The turn process is SO easy and I get my refund quickly. Zappos is the best!

Great Selection. I have been trying to find sneakers and shoes for my size 12 feet that are comfortable and address my many foot issues. I have found Zappos VIP to carry a fabulous selection of both sneakers and sandals. Not just no named brands or brands leftover from the previous 5 years but current, stylish foot wear. The prices aren’t bad either. Will fit any budget. When I had a problem with a pair of shoes, customer service immediately sent out another pair at a discounted price. Will be sticking with Zappos!!

I am Narrow Minded. It is difficult for my wife to find size 7.5N shoes in varying styles. Over the years I have hated to witnessing her frustration while shopping for shoes. I am the more patient shopper, so I occasionally troll for her size and style preferences when ads pop up in my email. 6PM/Zappos makes my job easy. I am often viewed as heroic 😇once I land some stylish shoes that fit her well. Our living room will sometimes appear to be a shoe store when the box arrives. Thanks 🙏 for helping me to keep my 42 year marriage fresh.

Great products, one of the best customer service experiences ever. The prices are a little on the high side, or maybe I just have expensive taste, but the quality and customer service make the few extra dollars every penny worth it. With descriptions, pictures, customer reviews... you know beforehand what you are getting. But still something could go wrong, and their no hassle, free return shipping, adds to the awesome experience. Plus, I love their sense of humor. Watch the screen when you put something in your cart. 😎

Timberline Pro Direct Attach in black. Zappos always has a large selection of boots, shoes and accessories; and the prices are fantastic. These Timberline Pro Direct Attach boots are my third pair, because I'm very hard on my work boots. Working for Verizon as a Cable Splicer in Washington, D.C. I do a lot of walking in and out, and up and down many flights of stairs throughout the work week, so I need a comfortable and durable pair of steel toed work boots that can handle those rigors. These boots usually last about a year and a half, and Zappos and Timberline come through "erry" time! David F.

Great Customer Service = A great company!. I had a mom dilemma, ordered the toddlers marvel vans sneakers a half size too small. I needed these quickly but was worried about how soon I could get a refund. I called customer service and the agent was AH-MAZING (had to split it up he was so helpful) suffice to say I’m getting my refund as soon as UPS scans my return box... and I’m getting all three pairs of shoes tomorrow! *does a corny dance* My only regret is I cannot remember his name with all of my excitement:( but Mr. Zappos you were the best! Happy shopping people!

Small Foot. As one who has a small foot and has no store in my area that Carrie’s a size 5, Zappos has provided the shoes I need and love. Not one to wear heels, but who wants not only comfort but style, I have always found it here. Being able to order, receive shoes quickly, try them and return if they don’t fit ( not all size 5s are the same) is an added bonus. My only concern is that some of my favorite brands seem to have been eliminated…Merrells for one. Please return these to your lineup of comfort casuals!

For the most part great. I think Zappos has a terrific selection and great customer service. The mobile website, however, can prove frustrating. I was searching for winter snow boots and had gone through the filter, making the selections I wanted. Twice while browsing it suddenly went to another unrelated page. I was unable to return to where I’d left off and had to begin all over again. I buy A LOT on line and have rarely, if ever had this happen. It was very aggravating! Who has time for that??

Mostly love :). I do *mostly* love Zappos....except that I almost always end up paying full retail price for items that I could generally pay less for out in a brick and mortar store. Another issue is that items are frequently out of stock in the sizes I want. But, Zappos has such an incredibly extensive selection of items! And the ease, oh the ease, of shopping from the cozy comfort of home while everyone else is sleeping is hard to beat. Shipping is fantastic. The Search feature truly is great!

Zappos is the Answer!. I love Zappos in general and their app is amazing. Great search and filter functions, all the views of the shoes helps imagine it on you feet, and if you read customer reviews, you can adjust the size to make it a perfect fit. I once ordered 11 pairs of shoes (I was living in Japan and have a size 8-1/2 foot - they think size 6 is giant) and ended up ordering 3 different sizes based on reviews and every pair fit perfectly! Shipping is fast and if you return anything, super easy. Ordering shoes online is the final frontier and Zappos makes it a breeze.

So disappointed. I placed an order with Zappos for my daughter birthday gift and a day before we was expecting her package, I received an email stating my account was on hold for verification. After calling the verification department. I was informed that my bank doesn’t cooperate with their verification process and I would need another debit or credit card to order,in which I only have one bank, one card . Unfortunately, I will be deleting this app cause I can’t order anything and the disappointment on my daughter face left a sour taste in my mouth any

Had to call. So I signed up for after pay where I guess it charges you every two weeks I’m wondering why my order wasn’t recieved it said something about my card I tried re entering my card information repeatedly didn’t work so I called them and told them that I signed up for after pay for I can make payments and instead it just whips my card for the full 323 instead that didn’t help at all , happy I had money on my card anyway but at least could have told me they where going to charge me the full amount before, after me telling them I tried for the after pay option!!! 🙄

Bring back similar item search!!. I have always been a huge Zappos fan, and I use the app for not just shoes, but pretty much any clothing items you could possibly purchase. I’m a VIP and I’ve always thought the app has a great experience. However, the last two updates have REMOVED the best feature in the app, which was allowing the user to browse similar items to something on the page. This was SO, so, useful. Without it, I find myself having trouble finding what I’m looking for. Bye Zappos, I’ve found google shopping has a better experience at this point. 😢

Life saver. Zappos is such a life saver for a busy family. In the time it takes to find the time to go shopping and go from store to store to hunt down the right styles and sizes, Zappos has already delivered what we need. Even if we have to exchange through Zappos, new ones still get to us faster than physical shopping. I can shop from the convenience of any device, 24/7. This translates to late nights after kids have gone to bed. Our whole family have been devoted Zappos customers for many years because we live them!