AutoZone - Auto Parts & Repair App Reviews

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I drive pass two other auto part store to get to AutoZone. I always have at least two cars and no one ever works on them but me. I’ve used AutoZone for many years now and I find them the best. I really believe they care about their customers both in the quality of products they supply and the people they employ to service Their customers. When I use to use other stores I always felt the people thought They were doing me a favor for allowing me to shop their. I sure they don’t feel that way now.

No Loyalty. I have been shopping at 86 Boston St AutoZone since I have been old enough to drive. I get my fluids there my parts myAccessories even my batteries!!! In the last 6 weeks I have spent probably $1500. Some of the tools I bought have already broken, they have sold me the wrong parts and I’ve had to walk back only to be given an attitude and rudeness over a receipt. The people that work there do not know much about cars or the things they sell. I hear “I don’t know” from the employees more than from my 3yo. So today I am broke I get paid tomorrow and after calling and being told they had a part yesterday I walked the 3 miles there to be told “we don’t carry that” I asked who the hell told me it was there over the phone?! “Oh me! He says. I didn’t look I assumed we carried it.” Excuse me??? You made me walk 6 miles because you didn’t want to look in the computer?!. Today I needed to press a ball joint. He told me even to use the tool in house I had to pay $120 plus $7 after all the money I spent and what happened yesterday. He’s standing right next to the guy that won’t let me use the tool. They also refused to give me my core refund for an axle I literally bought from them. I’m done I can have an better experience at a junk yard. I have given them so many chances and i still haven’t heard back from corporate on the matters. AutoZone is a joke and will never get another dime out of me. I’d rather spend the extra money at Oreillys

Nice usability, some bugs throughout. The navigability of the app is great, very easy to find what I’m looking for. Big fan of being able to add vehicles and select either one while shopping for parts for that vehicle. There are quite a few bugs in the app. Even as I type this, the review overlay is making me type white text on white background. With some additional QA work, this app could be running even better

Headlights and wiper blade. I had spent over 2and 1/2 hours at Walmart getting this taken care . I would have done it my self but I had had dubbed knee surgery and can’t get down to fix my lights so I came to my local Auto Zone in Mercedes Texas and a very nice and wonderful young lady came to my aide and helped me out she was awesome 10 stars I have always known that our Auto Zone personal are great and always help their customers Thank You Jessica ♥️

No military discount on online orders. Why no military discount on online orders. Name and phone number are in your system when I buy in the store. I would have bought this item in the store if available, but since you don’t have it and force me to order online then you won’t give the military discount. I’m a retired soldier all the time, not just when I’m standing in front of the cash register. With that said; I do thank you for providing any military discount at all, I now it’s not a right and provided only by the generosity of Autozone.

N Henry Blvd. Stockbridge Ga Autozone is the best!. I noticed the Autozone in Stockbridge Ga where I work had a 4.5 stars avg rating! So I called it after being told at 2 other stores they did carry the part I needed! So I called the N Henry Blvd location and the guy told me they didn’t have it, but he would be glad to order me one! I was so happy with this I only go to this the location now since all the people working there also gave great service as well!😄

App is good except checkout.. Standard app, let’s you search, good filtering options, going back and forth when searching is fine but checkout seems to always be an issue. I’ve since learned my card with a middle initial can’t be used because there’s nowhere to enter a middle initial during checkout. This is a non issue in other apps that only have first and last name but whatever verification process Autozone uses says to check billing info. Also a pain to have to enter in a new card every time. So now I just use PayPal. If I could save the payment info and/or use the card I wanted I would bump this up to 4 stars.

Satisfied customer. I would like to compliment one of your employees at branch #6371, Mike Lee for the excellent service he provided for me last week and the week before. I have always been pleased with the service I receive when he's there. He helps me out all the time in getting me all the right parts and advises me about my vehicle. He’s professional and very kind. He goes above and beyond to get me the right price and services needed for my vehicle. This type of professionalism AND commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your employee, it would be my pleasure to continue doing business with AutoZone. Thank you.

Update no improvement. Update- received an email asking for the details of my order so that they could *help* fix the issue but it’s now been a week well six days but close enough and NOTHING this company used to care it’s sad to see them sellout I was actually told on the phone with customer disservice that I could not speak to a supervisor or anyone in billing unless I purchased the same part for the 3rd!!! 3rd!! Time at 153$ for the part it is not exactly chump change well still waiting if they decide to reach out I’ll update I ordered 4 parts at once three came in the mail when I called I was told there was a “billing problem” but they were all purchased together and they took the entirety of it out of my account so they told me to reorder which I did only to wait three days and the night before the part was supposed to come I received an email that my part was supposed to be delivered that my order was now canceled with no reason given however they took the money out for a second time and I have not even received a reimbursement for the first part 315$ and I cannot complete my work on my truck

Slow. Very slow.. I do a fair amount of online purchasing with businesses that have brick and mortar locations, it’s usually faster than physically going to the store, finding the item and paying for it. With most retailers the process is relatively fast and therefore an obvious time saving option. AutoZone is an exception. Went there to make a purchase-motor oil-couldn’t find it on the shelf, the (under)staff was occupied so I purchased several items I needed for the job, went online the following morning to the AZ mobile app, ordered the oil from the store I’d visited the previous night-the mobile app listed it as ‘in stock’ and waited. Got an email acknowledgement of the order almost immediately with all of the items listed correctly, that was 12 hours ago and since they close at 9pm-it’s past 830 now-doesn’t look like it’s going to happen in a 24 hour time frame, which based on my experiences with other retailers is ridiculous. Definitely will be looking to avoid doing online business with these guys in the future.

Best customer service. No matter the store, always the best customer service. Have been broke down during a road trip on different and never failed to find an autozone to get on the road again even got help finding a shop to do what I couldn’t do. Will never go to another auto parts store. Even drive by a couple just for the customer service and quality.

Great buying experience. I have used this app for several purchases and I find it that it works properly every time I needed, easy to use if you create an account it saves all the information in it so faster purchases and check out is available this is a time savings feature for your next repair jobs, and I’m able to find what I’m looking for very fast the app lets me know if the parts are available for pick up or delivery, The app is great.

Promo codes don’t work and won’t honor discounts at store. Trying to buy two front rotors (like most people typically do, buy in pairs) but as soon as I add second rotor it says SUMMERPROMO does not work. So frustrating! This happens so often with promo codes where they don’t work correctly. These online only discounts also take business/sales away from my local AutoZone. Why do you force us to wait three days for parts by having items delivered to our front door wasting time and cost to have FedEx deliver when the parts are sitting on a shelf at the store 1 Mile away from me? Treat you local employees and the customer better and do the right thing.

Not as good as website. It’s better to go to see the website. I can see nearest store, I can track my rewards, and I can add my vehicles. I would say the best feature is you can scan products in store and learn a little more than the tag in store. Searching for products not great at all. I search “ Valvoline” it returned no results. I searched “ engine oil” and then it return with results similar to using the products tab. I can go to the tab of products and then narrow down what I want but seems like extra work. Also the app doesn’t show any saving, bundles, promotions that they have available. Again the website seems to make more sense.

Does not show the right products. Interface appearance isn't bad; not the best, but would be worth 4* - if it worked. I tried looking for a battery for my car (2018 Subaru base trim of my model). It showed me options "For your car" - which were either Specialty batteries (just want to look at battery prices; don't need Specialty), or were truck batteries that the app says don't fit my car. Yes: it showed me batteries "For my car" that are explicitly NOT for my car. That's a waste of my time, and that's the kind of shoddy programming that is sending me to other companies. There's no lack of competition in this space; use one of the many, many other options so that you can actually get what you need.

The app won’t do anything. I downloaded this app to get a better experience than buying online on safari. That was a mistake, because, as soon as I opened the app it started having issues. It takes like a full minute and a half to load things, so I closed the app, went to my mobile network rather than Wi-Fi, tried multiple different things but nothing is working. I have a few items in my cart and I’ve been trying to load the cart for like 10 minutes now. What a waste of time, you think for a multibillionaire company they would have an app that actually works

Would have been 5 stars. So it took sev times to get the order to even process the problem was I was using my phone shopping for stuff for my mother in law’s car using her card and I had to go back and change everything to her name exc the shipping address. Then after all that I wake up to read that the order got canceled cuz they didn’t have one of the parts?!?! Why list it as next day delivery if you don’t even have it. So I tried again just now just in case it was a fluke. Will update after order is complete.

Massive issue with pickup/shipping location. Within the cart it seems like everything in your order is going to be sent to the same location. I even ensured everything in my order was in stock at my local store; however, after you check out, the app randomly decides where to send some of your items after the fact. Last week I ordered a few items all in stock at my local store, for some reason just the fuel filter was sent for pickup at a farther store. Which when I showed up to pick up the order at the local store, they had in stock and I bought it there. This week I ordered a sparkplug and accessories, for some reason the app decides to ship the anti-seize and dielectric grease I ordered with it to one of my shipping addresses in another state… despite it being in stock at my local store along with the other items.

Staff really went above and beyond to help. *update* After writing this review I called up my local shop and the manager offered to deliver the bolt to my home himself, which he did. Autozone might have errors in their inventory system but their employers do their best to make it up to consumers. *Original review* I needed a wheel bolt and my order confirms it is in store so I drove 60 miles to pick it up. Turns out they don’t actually have it in stock and I wasted an hour of my time chasing this bolt from autozone. Never again, I’m done.

Away from home and stranded. May child attends WCU and she calls and say her car won’t start. I called the nice people at the store in Sylvia and they send someone out to help her get her car started. They have made a customer for life of me. They were very helpful and polite and got her started and to the store. I highly recommend this store because you never know when it’s going to be one of your children. I’m so grateful to you all. Thank you all so much for your help

Buying spark plugs. I needed spark plugs for my 2003 ford f150. I went to the auto zone on Blanding Blvd in Jacksonville Florida. The employee suggested the best brand of spark plugs for my truck which I bought. Employee also suggested buying spark plug boot grease which I also bought. I didn’t realize auto zone had spark plugs grease which will keep the spark plug from sticking to the boot. It will be easier next time I change my spark plugs thanks to your employee.

This app desperately needs another feature.. For those of us who have had vehicles for a long time and make the added investment of buying lifetime warranty parts it is a struggle and a major TimeSync for the guys at the store to find warranties. Too many times, one man could not find a warranty, when others were able to. I wish that Auto Zone would allow us to look up our own warranties to help expedite the process. Auto Zone, please add the feature for us to look up our own warranties.

misleading and deceptive. Well, I guess the only place that I can start is a lot of your stuff is overpriced. I find a lot of your products, cheaper or products that I can’t even find it all on AmazonThen I can’t activate reward points on orders for next day delivery or pick up that’s kind of ridiculous and then another thing the promo codes can only be used for at home deliveries kind of ridiculous I prefer to go out and get my stuff myself with an in-store pick up and I can’t get a discount bogus f Not to mention all yesterday I couldn’t use the app on either one of my phones because it was having technical difficulties

Decent app for specific cars.. It’s good for looking up parts for your car at autozone, though it ticks me off that app prices can be different than in store prices. Unfortunately it has two major flaws. 1- if you have too many vehicles, then you can’t save all of them in the app. 2- if you want to search generic products, like say, tire lube for mounting tires, there’s no simple way to search without it being for one of your vehicles.

App is ok, but needs features. Need the ability to buy online, and pickup in store by another person. When we tried to pickup in store with another person, who had the order on their phone and the pickup barcode in their Apple wallet, they were told that they needed to show the credit card used for the purchase. It was purchased via PayPal. There is no credit card. The only option was to contact customer service and cancel the order. BIG miss on this feature and a policy that contradicts their own app: PayPal to purchase, but need credit card to pickup.

Easier online.... I have made online purchases two separate times at the Oneal ln. Store and both times have been super convenient, I just order on my iPhone and when I get to the store shortly thereafter I simply walk up to a register and give them My name and they have my things waiting for me so I’m out as fast as I walked in ! ! I recommend this for anyone who want to buy something from autozone . Thanks Autozone!!!!

App makes buying parts easy. Everything about the app is easy and convenient. I am able to select the correct parts for my vehicle that I choose from a stored list. This saves time by not having to re-enter vehicle info each time I use the app. The shopping cart and checkout process are both easy as well. I also like how I can track rewards credits during my shopping trip. Communication on purchases is very professional as well.

Crucial Store Selector Bug Fix ASAP 🙏🏾. For some reason I can’t change my store within the app. It just takes me to a black screen then I have to restart. The only way I figured out changing my store is possible is by creating an entirely new account where I would then add a new address for the “first time” again. It would be a lot more convenient if I could just change what store I wanted it to recognize as that area of the app is intended. Thanks. Nate Wooldridge

App has serious functionality issues. I suspect this app will be nice for ordering parts, or even just looking them up, however there are some issues with a couple features in the app which I noticed within the first two minutes: 1. A pop up opened asking me to sign up for auto zone rewards and link the accounts. I attempted to do this, however after entering information, when you click the sign up button, literally nothing happens. It just stays on that screen and you don’t get an email or anything. 2. The TSB list for specific vehicles is a nice feature that I’d like to use, however all it does is show you the name of the TSB, when you attempt to click on one literally nothing happens, it doesn’t show you any more details other than the name.

Easy peasy. This app worked very nicely on a first time use. I did however have an issue. I am assuming it may not be as compatible with my Iphone as it needs to be. I couldn’t see what I was writing (everything was showing up in half letters or half screen on information screens) descriptions of items wouldn’t show up in full descriptions... a lot of issues in these areas. That being said, I still was able to place an order fairly easy.

Solid in every way!. When you do hit the feedback button and try to comment something it glitches you out every time but other than that, the filter where you can add your car and specific car parts for it is amazing! Also I do want to find out how to scan receipt's from past purchases to get credit points because the employees tend to forget to put in my phone number for rewards.

Wish odometer wasn’t required. As the “family mechanic” I’d love to be able to nickname saved vehicles like “mom’s car” and maybe even upload a low-res photo WITHOUT being forced to enter odometer readings. Otherwise it’s a good app. My favorite feature is that I can see other nearby stores where a part is available if my local store is out of stock. Much of the time, that’s all we REALLY want to know, and whoever made this app gets it! Now, if the developers could somehow get the store employees to keep accurate inventories… :)

Favorite Store McKinney Texas. I have always enjoyed shopping at autozone especially the one in McKinney eldorado the employees are like family they always there with the heart in need with any issue I come in with. Stress is eliminated and on with my day with a smile with my new toys, tools, detail wash products, and love the body work items. I always help others with fixing there cars. I never think about getting parts somewhere else that I am always after the $20 discount. Locked in and looking for more! That is Huge smile. Haha not to many places can do that. Thanks guys as always, much love!!!

More Purchase Suggestions. Overall the site is good and it functions as it should. My only suggestion would be to add purchase suggestions to each item. For example give a list of what items are commonly purchased with the item currently being viewed. A feature like this could increase your add-on sales and help your customers know what other items they may need for their project.

Online orders. I’ve only used this app a few times because I have 2 stores maybe 20miles near. They didn’t have what I needed so I ordered online thru the app. App itself is not the focus on my frustration but my part was to arrive next but it didn’t so I called. They apologized and even gave me a $10 gift card. 4 days later still no part and it hadn’t even shipped. I requested a refund and 5 days nothing. Just did live chat and was informed that it takes 3 to 5 days to process and another 10 days to post to my account… so be mindful if something goes wrong and you need your part or money back. I’m going to try advance auto from now on

Discounts never attainable. App works well. Like your products. Also well stocked on most items. But prices are always higher than elsewhere and the discounts never seem to be able to be applied. For some reason there’s always something in the cart that keeps it from ever being applied. Also, I’ve spent a few hundred over the past two months, yet the rewards never come through. The public ends up, interpreting these things to be nothing more than a gimmick in the end. Some things to consider, Honest Horse-trader

Best way to find parts. I really like the AutoZone app because you can put your car in, as well as several other cars and then search for the part that you need. For other parts places you have to put the car in each time you want to buy a part which is a bother. I make almost all of my purchases from AutoZone because of this app and because of their reward system.

Better descriptions would be helpful. Certainly easy to use and order with good options such as PayPal. Some items such as driver/passenger side parts are not clear. This doesn’t matter much if buying both but easy to get the wrong part if not careful. Similarly, when comparing technologies such as headlight parts, it is difficult to compare. Lastly, some parts indicate the need to call store for ordering but it seems these are “vendor parts” so autozone is the middle man for these.

Dead Battery. I started my day with an unexpected dead battery. I only have one car and with the rain we had this day, that was a bad start. I called Autozone and asked for the battery, so Rafael asked the details to ensure they had it. I asked him if they could deliver it, and he told me no. I said “man I really need the battery and only have one car and the rain was very heavy and needed to pick up my kids from school; we hanged up. Then 1 min later here is Rafael calling me, he said Doug is going to deliver the battery for you, So, in less that 15 min he was in the driveway of my house. I told him please leave it in my garage, then and he pulled a rachet and the battery and installed it for me. I cannot ask for a better service, Rafael and Doug thank you for being such a wonderful people, you guys are great.

Member discounts lacking. Simply put, I’d shop here much more if the member discounts and benefits were better. Kind of ridiculous that you can’t use any rewards on in store pick up or same day delivery purchases. That singular point is the reason that I only shop here when Advanced doesn’t have something that I’m able to find here. If Auto Zone wants loyal customers that are working on different vehicles several times a week, then they need to take a page out of Advance Auto‘s book when it comes to rewarding members. They do a better job at making their members feel appreciated for the return business.

Next Day Shipping, more like we don’t know when it’ll ship. Needed a new alternator for my car. My car was dead so, ordering it online was my only option. Upon opening the APP, the first thing they advertise is 20% off Next Day Shipping…. Well, here I am, 2 days AFTER I ordered it and STILL no alternator and STILL not shipped. This is ridiculous and I will never order anything online with them again. So, if you need a part and it’s urgent, you’re better off going through some other company because if you use Autozone, you may as well lay down, put your feet up and have a few drinks because you’ll be waiting a while

Years later STILL a terrible app.. I always end up having to call my local store to check for products and prices. Can’t look up a specific product by searching brand name, all you get is choice of categories, and products i saw at the store earlier today are simply not to be found by way of the app in any of the category choices. Don’t use this app to order for either delivery or for pickup from your local store, you’ll pay way more than if you just go to the same store and buy it. A $2.24 drain plug gasket was only 99cents at the store, other gaskets I’ve searched here were also 40% cheaper in store.

I'll never shop at Autozone again. I'm in the process of improving my 1999 Dodge Ram 1500. Autozone was my go to parts store. Brakes, water pump, hoses, belts, bulbs, tools, electrical parts and many fluids, were all purchased there. I earned two $20 credits over the last year. One I used on my front brake rebuild. The other, which I earned in May, was going to used on rebuilding the rear brakes. On 9-2-19 I checked my account and find I have zero credits available. Before the credits were good for a year. Now they expire after 3 months. I wasn't notified of any changes to my account. My 20 bucks just disappeared, as I have from your store. This review is aimed for corporate headquarters. I always received excellent service at the store.

Bad experience to worst. I was sent wrong items. items didn’t come in the mail. I was told why don’t I do in store pick up but during a pandemic the purpose of ordering online was not to go to the store. still waiting on items after ordering a month ago. items that were sent through Fedex over two weeks ago (tracking last said, Ohio)I’m now told the order was canceled because they didn’t have the part. I’m still waiting on items to be replaced because they were missing. stay away from the stores because all you get is rude people who walk away from you and don’t finish ur transaction, walking away to deal with other customers in the middle of your transactions. Employees that know nothing about cars. The app is worthless. Total bad experience and it’s not even over for me I’m out money for missing things that they’re not replacing I’m out time because I had to go to stores and return all these wrong parts.

Why wouldn’t there be a receipt?. I deleted my email thinking that the information in the app about my online order would be enough. Well no it wasn’t. I ordered the wrong part the first time. I tried to cancel the order and couldn’t find a way to do so. So I ordered the correct part. I figured that I could return it later. When I took it to the store to return it. I had no receipt. There wasn’t one on the app or in the box with my parts. I’ve learned my lesson. But you really should fix this problem.

Garbage. This app does not allow you to checkout with visa/Mastercard. I used the app 5 days ago to order $400 in parts for my broke down truck. I wanted to do same day delivery as I don’t have a car to go pick them up. There was an error message during checkout and it took the $400 from my checking account, but did not complete the order. Now I have an incomplete order, no parts, and no $400 to fix my car. This app is a complete waste, it is trash. And since the app is trash, autozone has lost a 20 plus year customer. I will never use autozone again for even an air freshener.

The irony. Each time I’ve attempted to use the app to order parts intended to solve an unexpected mechanical issue, an unexpected digital one occurs. The cart seems to automatically adjust its own item quantity, and I’ve even experienced automatically canceled orders that I was only informed of after calling the support number once my parts hadn’t arrived. I’m grateful to have access to parts needed to solve problems and that I’ve been able to eventually speak with someone to resolve the issues that occur during my commerce but; having an app with so many bugs that it requires customers to call in anyway, defeats the purpose of having an app at all. Refinement is better than perfection and I hope things can be smoothed out in the future for other customers.

Wish list??. I enjoy using the app rather than going to store and browsing isles I do not know by hand. But i really really wish y’all would add a “wishlist” on the app. I keep on having to move stuff to the cart so I won’t lose it, but then when I’m ready to buy something I would have to delete the items I am not buying then add the items back into cart after my necessary purchase. It’s frustrating and time consuming and I really wish there was a “wishlist” or “Save for Later” or something like that.

Don’t order online!. The app will let you order online for ship-to-home, but after they take your money they leave you hanging. The “order details” page doesn’t tell you anything, you only get an order number and a dollar amount. No item names, much less any details or quantity, no shipment tracking number, and no links to the help menu if there is a problem. It does work to search your local stores inventory, but that’s about it. Changing stores works and updates the inventory when you go back to the “shop” page, but it isn’t the most intuitive.

Really?????. Trying to buy some simple trailer tail light lens. After entering description three different way I was going to give up but kept scrolling and scrolling and scrolling and found them. 3 pack mind you only $3.99! That’s the deal!!! But wait checking out the price was almost $10 what happened? Check the shipping cost and it defaulted to express delivery!!! If I wanted express I’d drive to my local Auto Zone and pick them up!!!! Shame on you Auto Zone for trying to upsell me. Going to have to earn back my trust.

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REWARDS MISSING. I wouldn’t normally rate ANYONE 1 unless they were super terrible. But in this case, the app, it’s NOT RELIABLE. Why?! Well FIRST OFF… how is it I have no rewards on my account AND my order history shows NOTHING purchased in the past year (2023). Yet, I have emails telling me I have made a total of 4 out of 5 credits for the $20 rewards. purchases til I receive my rewards. I know for a fact I have made SEVERAL purchases in the beginning of this year (2023). someone selling or thriving my info because of that “opt out clause” these apps have now. I’ve been wondering WHY these apps aren’t as reliable and why does the apps automatically update without my permission or notification? Anywho, I hope truth is found and issues are fixed soon. I don’t like making negative reviews. But if it’s necessary, I will.

All around a pretty good app but.... It’s pretty decent for looking up and ordering parts but it always signs me out of my account and doesn’t let me sign back in, Also whenever I try and change my store location it never loads. When I try and make a new account it doesn’t load either, I would love this app a lot more if it didn’t have these problems.

App is outdated. I have been searching for a purge valve and the app said no autozone had it and I had to order it a store. The delivery was supposed to be free over night shipping to the store. 2 days later the store and auto zone customer service has no idea where my part is or how long it will take to get there. I finally call different stores to see if they have it in stock and they do. There is a major problem with the tracking system used to track parts, no employee at autozone had any idea about the eta of my package. I will never use this terrible app again or order parts from autozone online.

Auto Inventory database. I can store all of my cars and a few of my friends cars in the app and shop for each one without having to ask each person for their year, make , model. Instant prices and next day delivery if I need it by the weekend.

Great Parts, Great Customer Service!. My truck’s battery needed to be replaced, so I went and bought a battery at AutoZone. They even offered to replace it for me. They did just that, and now my truck works better than ever! Going to come here instead of the dealership next time! I recommend coming to AutoZone if you need to get parts instead of other places.

Great business. Always love the app . Easily put your vehicle into your app (auto zone app).. Then search for what ever you may need & it automatically lets you know next to the part “fits your vehicle” which prevents you from buying the wrong parts.. Thank you AutoZone and the makers of the app. Simple & buy with confidence!

Terrible business modal. I could only take advantage of the 20% off coupon by ordering on line and ship to home (free shippinng) Seems like autozone could have let customers use the 20% coupon for store pick up also and saved paying freight to my house. I would have been able to get the parts today instead of waiting 3-5 days and no autozone employee hours would have been wasted pulling my order and packaging it in boxes that add additional cost and trash to the globe.

Good folks.. Would love to take the opportunity to let you know that the West Morristown store is going out of their way here lately to make sure they can get you the parts and even go get them and deliver like they use to. This is a great team please don’t bust them up. They are awesome. Thanks, Chris.

So difficult to use. The app and their online website do not correlate or work in unison. There are items that say you can ship them on one but not the other. Their coupons won’t work if ALL items don’t qualify. You enter your VIN and it doesn’t correlate to the specific products for your vehicle- only the year and make (parts can vary by date of manufacture). Some items not specific to a vehicle cannot be searched easily. It’s NOT user friendly, doesn’t make ordering easy and local deals and ads cannot be looked at- only on the website.

Helpful and Convenient App. I love that you can add vehicles in order to find parts more conveniently. Being able to track rewards credits is also very helpful. I would give the app 5 stars but I have been experiencing the app crashing constantly and/or not responding with the search function. Hopefully this will be fixed soon with an update.

Website needs to move in to our Century. 1. Did not recognize my password I reset it and immediately changed it to the password I wanted. Phone died in middle of order when it came back up the order was nowhere to be found and I had to sign in again... I signed in and my password again did not work. At least the temporary password was still functional 2. Filtering is a joke By brand only ???? What about high to low, low to high, newly arrived. Available for pick up today, size, number of wires, highest rating, OR HOW ABOUT INSTEAD OF NOT VEHICLE NOT SPECIFIC. LEAVE OFF CAR PARTS IF IM SEARCHING FOR A TRUCK /NOT LISTING items that won’t fit

SHARING MY CART. Would be a nice feature to be able to put a cart together on my phone and share the cart as a whole rather than sending each individual product. Would make it easier for sending to customers, family members, and friends. And I’m sure there are more situations that would benefit from this. Would definitely bump my 3 star review to a 4 star quick. Thank you

Description does not have any information. Looking at the website and have to guess if this is actually the right part. The description only gives the same information as in the part list

Store employees are unaware of app. I wanted to like this app. I liked that I could store all of my vehicles, and when searching for parts it verified it would fit that specific vehicle. I liked I could purchase ahead of time and (supposedly) have the parts ready when I arrived. However, the employees have never seen the app, nor understood what to do with the barcode when it was presented to them. What I expected to save time and simplify the process actually proved to be more difficult and time consuming.

Search confusion. This app has a major flaw. When I searched for brake pads for my BMW, the only vehicle on my account, it listed 6 or 7 different choices in different price ranges, even different materials and composites. The problem was, none of the pads listed FIT MY BMW. And it said so in red letters. Why then list them at all. In addition, the app tells you that a part is available but when you ask for it at the store, it is not there but at another store. Surely you guys can fix that.

Don’t recommend ordering off website. Autozone is a complete joke. I don’t recommend ordering anything on their website. My car is at a complete standstill because they have decided to cancel my order for no reason. I ordered a part on the sixth just so they can say sorry reorder it thanks to jack from autozone. What a complete waste of time. All they can say is sorry. Didn’t offer anything. Jack said to order it again to the house or at the store just so I can wait another week. What a joke.

App is confused. Not sure what happened, but when I go to search for tools it only brings up a list of parts that “got my vehicle”. Tried deleting the vehicle and searching then, only comes up with “car parts”. For example. Searching for “foam cannon” and it only tried to find related items that I can use for my vehicle like oils, engine additives, etc. I know autozone sells more than just car parts. Please fix the app!

First time using app. Had to reset my password but that was not the app’s fault. I added a new vehicle and selecting it was simple and quick. Searched for a couple of parts for it which was also very easy and quick. Paid via PayPal which was very smooth. Overall, a great experience.

iPad iOS app uses iPhone display. Unfortunately the App Store reviews for this app are predominantly about the stores and their staff rather than the app like they should be. Apple split the iPhone and iPad iOS systems because of both hardware, display, and its use are quite different from each other, requiring coding changes to allow for landscape mode, for instance, given that easily 95% of iPad users exclusively utilize their device that way. Automatic screen size adaption is another basic. The app designers got lazy with this app and cloned their iPhone app to iPad iOS, making the app impractical to use on an iPad.

Autozone is great. Could use a points system update. I earned a $20 credit and it never showed up in the system. Store clerk said I probably expired. I wish there wasn’t an expiration dates on them or a better way to keep track of points. I shouldn’t have to be forced to use credit I earned thorough spending if I don’t necessarily need them. Maybe only $20 can be used per transaction to prevent stacking if there’s no expiration date?

This most recent update is fantastic!. The most recent update that just came out in November 2024 is the best update. I have been looking forward for for a very long time. this update allowed me to view all my active warranties as well as see what date my warranties expire. thank you. All the app works great!

Hands down the best parts store around !. I have been dealing with Autozone for about 5 years now , they are awesome! I don’t care if your going into the store or buying online they rarely let you down , 99% of the time they have what you need , very rarely they don’t …..

Great customer service. I just stop to have my battery check, turns out I needed a battery for my wife’s Nissan Pathfinder. Ryan was super helpful, walked me through the entire process from start to finish. I’ve been a Autozone customer for over 10 years, Ryan is the best associate I have ever had. Keep up the great work.

Problems Ordering. I wish Autozone would fix App so that when I order, the order goes through on the iPhone. I go all the way to checkout and to pickup at the store, only for it not to complete. It’s been this way for 2 years. I then call the store, and the associates say they can’t take the card over the phone, but then take the card over the phone.

Excellent customer service!. I was at your Roosevelt Road, Lombard, Illinois store last week. My left break light had just gone out and I needed a bulb and couldn’t get the assembly out to put the new one in. I bought the bulb from you and Randy there was kind enough to install it for me! Thank you so much Randy for your excellent customer service! God bless you!

Not accurate. I had one day to get my battery changed on my vehicle. I trusted autozone,ordered it and payed for it on the app for store pick up. Well order never happened it was cancelled later that day. I reached out to costumer care and it was no help they pretty much said order was cancelled and refund was satarted dint care about how i could only get this done today or the car was going to be down another 3 days untill i had time again mean while i was wasting money on ubers. No discount no nothing when the problem was on their end i will just avoid autozone go to oreillys instead.

Best Run Cleanest store. I just wanted to say how Grateful I am to Tamlin cowart and the manager and leader of the cleanest/ bestes / kindest store in our little Town Phil Guerrero. I ordered an engine and was updated all the way thru with progress. Needed more guidance because the dealer was saying things that didn’t make sense. Mr. Guerrero just answered me like a “90’s” vanilla Ice song 🎵 if ya got a problem 🎶I’ll solve it” Ice ice baby- LOVE THIS STORE—-MY STORE

Helpful. I like your store’s probably because of my dad he always went there to get his parts if you had them but even though you sometimes hire people that ain’t got a clue about vehicles but I know if you talk to the right person they can help you plus I used to work for y’all back 16 or so years ago

SECURITY ISSUE!. I opened the app today to discover that someone else’s account was logged in. Since it was logged in I could see what personal information this person had on their account. I do not know the owner of said account and can not imagine how in the world that random account was logged into using the app I downloaded. It really troubles me to think that this could happen. I have never used any account other than my own through the app and when my actual account was logged in the app seemed to work fine. This is very worrying!

Store Service. Autozone is a good store. The customer service is great and I don’t like to go anywhere else. It breaks my heart when they’re so humble and they say try the other stores! Never!!!!! I am a loyal Autozone shopper. I like the new additions the store is getting and I hope they continue to grow.

Fixed crashes, still many problems. The crashes from the last version are fixed. But the app still has many problems. Some examples: If you have multiple vehicles and try to delete the last one, the wrong one will be deleted. If you search for something and get a list of items and then select one item to view details, there is no way to go back to the list of items. There is no way to search for parts without selecting a vehicle. The new look is good. But the functional problems tell me they prioritized look over functionality.

On line orders. Really simple to enter a vehicle and then order parts for it. Very user friendly. Only downside is you cannot get military discount online when you live 45 miles away. Not worth a 20% discount when with the price of gas these days. So the upside is the free shipping if you’re willing to wait a few days. Overall A+.

Most awesomeness place. This is one of my favorite places to shop. The technicians at the counter are amazing and know their stuff. I am so happy to be a customer of this establishment. You can even bring in your old oil and they will recycle it for you at no cost. I can’t believe I have the store in my hometown.

Bait and switch. I really don’t appreciate Autozone advertising a certain percentage off if you spend over a certain amount and then not allowing it to happen or calculate properly because of certain products when those products previously had been able to except a discount before. It’s annoying and frustrating and makes me not want to shop at Autozone again. I have drastically reduced shopping at AutoZone Specifically for those reasons and incompetence of employees at stores.

Trying this online payment curbside pickup for a trail run,. So this is my second time attempting to do a online payment for this Autozone hopefully I get a betterment experience this time then the last time when I had my order sent to a whole store states away hopefully it will be a good day today for Autozone clubs

Much improved. In recent weeks the ordering process for curbside was not good ( You could not order online & pay for curbside pick up)Ordering through the app is now much better. The real test will be if the store can handle curbside pick up?.. IT department has drastically improved this app over last couple weeks

Ordering on line. It was easy and quick I even had to change vehicles because I had inputted my son-in-law a couple weeks ago to find his right parts so I changed my vehicle put it in a description and out came the proper part thank you for being quick easy and dependable

Finally updated look?. Yes, finally after having the iPhone 3 resolution for so long they finally updated the appearance of the app. But now the app is basically useless. So many glitches and bugs. 1/3 of the features actually work. Everything else constantly says “loading” for 5 minutes or “a system error...”. Will change my review once this app is actually functional. Autozone, please fire your current developer team. It’s ridiculous we had to wait 6+ years for an actually updated app and even then IT DOESNT WORK.

Just Go to the Store. I purchased 2 parts that I needed on a specific date and PAID extra for rush delivery. I got an email the following day saying that my order would be delayed and arrive at a later time. I just ended up going to the nearest store and got things taken care of that way. I returned the parts and called customer service for a refund on the shipping since it didn’t arrive at the date I PAID for and it led to nowhere. I still got the app to look for parts but I will no longer purchase items from the app.

Very Basic App, Not Polished. Need to be able to save things for later vs. having to buy everything in the cart. Sometimes you cannot go back to the list after looking at an item. The search results are exact. Which is a bad thing. If you type in Deralast Jack, no results will come up. Even though the word Jack should. Quit worrying about exact names. Most people won’t know manufactures spellings. Close should be good enough.

Login Issues. While attempting to create a login, the app says my email address already has an account associated with it. When I try the Forget Password option and type in my email address, the app says no account exists with that email address. So I just continued as a guest. Also, while entering my credit card information, the app screen keeps moving to the top and doesn’t allow me to actually see where I’m typing. I’m just blinding entering my 16 digits and hoping I’m typing correctly.

App good, next day and customer service horrible. My order had next day delivery. I got an email saying it was going to be a day late, not a big deal. But it never came. I called a week later to inquire and they said it shipped but had no tracking number. They couldn’t reprocess due to no inventory. I lost the 20% off I used for it. No way was i going to order it again, lose out on the 20% and give them my business. Horrible experience. I will never use autozone again. No communication. Poor customer service. Don’t waste your time.

Sorry to say A NIGHTMARE. I’m not a person who enjoys writing a bad review but I feel responsible to write an honest review I ordered a part I was guaranteed that I would get next day delivery it arrived two days late took the part to my mobile mechanic in order for it to be repaired in a safe heart spot depart was wrong and my vehicle got a parking citation when I try to return it to the North Hollywood AutoZone I was treated as a second-class citizenI was told why do you return a part to my store when you didn’t buy it avoid AutoZone at all costs read their reviews from previous managers good luck

Was good but not anymore.. I’ve had this app on my phone for years. It used to be good until recently where literally every time i have to buy a part for my truck I’ve had to go thru the hurdles of selecting my truck and trim all over again. What happen to it saving once and storing it? I can’t be adding the same truck every time i want to make sure a part fits. I’ll give it a better rating when this is fixed.

Kudos to autozone for a slick UX.. We are doing 80 on a road trip and my brake wear sensor warning light came on. So I thought I’d give the autozone app a try. Super easy to add my vehicle, find the parts, check figment and order at the store near us. Thank you for spending the $$$ to make a great customer experience. Will use again.

Trouble setting up account. A clerk at the store initiated the account for me, but he misspelled my name. Because that spelling didn’t match my payment information, I couldn’t order online. It should have been easy to correct, but it wasn’t. And the account keeps asking for an auto description, which I get helps to match parts with the car. But I’m not working on a car, so it would be nice to disable that feature.

Love this app. I can save my cars and select them when shopping for parts. Although the inventory at my closest store was depleted, I easily ordered items for delivery. Love that the items shipped for are correctly compatible with your vehicle. Living AutoZone. This will be my second set of brake pads purchased and the experience has been great.

Excellent app but slow. App is excellent just like the website however loading times seem slow and it is not due to device or internet speeds, but overall amazing which is why I keep coming back.

App crashes, won’t open. I have been a long time user of this app, and found it extremely helpful to lookup parts when I need the parts and not sitting at a computer. Latest update will crash every time I open or try to use the app. Not the system I’m running iOS 12.1. Not sure what y’all did do your app but you really screwed it up.

The App needs some polish gang. The App is poorly design and the user experience was not thought through. Navigation between screens is unguided and not intuitive. Entering email/password info to link accounts - after hitting “submit” screen does not not advance, screen doesn’t advise of an issue - screen simply sits there. I had to hit the back button (I think) then tried resubmitting and then was told - “there might be an issue with my account, my email address is already associated with an account.” I know... I just set it up - but you never provided confirmation, and account number... anything. When I had to enter in a field at the bottom of the screen, the keyboard pops-up, but the screen does not Render allowing me to see what I’m typing. The pop-up keyboard covers the fields I’m entering, causing typos and rework. It just needs detailing work. Your app should be an extension of your in-store experience.