Urban Outfitters App Reviews

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Changed their return policy and lack of transparency.. I used to be a loyal customer. It’s hard for me to find my size as I am size XS for upper body and medium for lower body but I used to order and spend thousands here because of their flexible return policy. Recently, a lot of unreturnable items which is okay by me if there ware warning in my cart that they are unreturnable or final sale but there wasn’t. You have to go open and read for each item details. I don’t have time for that as I ordered big orders. Urban outfitters, if you wanna start to become rigid about returning, you should be transparent. Now I’m stuck with two dresses that don’t fit me. Other stores would put it in RED in your cart that the item is returnable or final sale, especially when we are used of years and years of great customer service and flexible return policy. You shop obliviously. Definitely I’ll place less orders. It ain’t nobody has time for that.

awesome but needs to be more inclusive.. app works fine— this is a bigger issue than the app itself. there are SO many different types of bodies in this world, and don’t get me wrong, the models for UO aren’t all the same in shape and size... but they are so similar. that’s why I ask for you to consider reaching out to people who don’t “fit in” or are subject to scrutiny for not being slim or tall. I love UO’s products and the brand and I know not many other brands have inclusivity but I’d like to suggest this because such a big and popular brand should show everyone what they’ll look like when they wear your clothes. Incorporate (meant in the most respectful way possible) bigger, curvier, and/or bustier people. We all deserve representation.

My favorite store. I have been shopping at Urban Outfitters for many years. It is my go to store over anything. It’s at a great location and the store is always so presentable. Every single employee is so nice and caring and are always so helpful. For a while, I was going there so much, the employees even knew my name. Urban Outfitters always has the best clothes. I am petite and short in height. This store has really helped me find amazing clothes to fit my physique. The clothing gives me confidence and is so stylish. I always find something in the store even when I am not looking. I also have been using the online store during this pandemic and it is so convenient. It has made my shopping stress free and enjoyable. Not only have I no got my whole wardrobe from Urban, I have also shopped in their home section. My whole bed room is from urban. The amount of love I have for this company is unaccountable. I have been in positions where I spent my last dollar on this store and I will continue to do so. This is my all tome favorite store by far.

AMAZING🔥🔥🔥. It’s not secret UO is expensive, and i was trying to find a way to save money by shopping here because it has everything i love and all my favorite styles! I couldn’t just give it up, so i got the app to see how much money i could save on my shopping expeditions there. Right off the bat, you can get $5 free to spend, 10% off your next buy, you can enter giveaways, it’ll even find the closest store to you and tell you if it has any special assets like “Vinyl”. Another cool feature is under the discover section, you can look at photos taken by customers and press a button to see what outfit they’re wearing, and if u like it, u can buy it or add it to a wishlist :) If u love UO and are looking to save some money, this app is great!

I LOVE UO !!. I’ve been shopping at Urban Outfitters for 3 years now and it’s still one of my top 3 stores ! I like old looks and old school vibes, however, I don’t like old items if that makes sense. The collection at UO is always fresh from the clothing to the extras. This store activated my interest in vinyl records and I’ve been collecting ever sense. The only downside to shopping here is that it is pricy and with me being a college student, I have to be choosy on what I spend monthly. Thank goodness UO allows shoppers the opportunity to earn reward points ! That’s helped me a lot. I hope to continue shopping here ESPECIALLY for my college apartment and closet. Thank you for the easy to use app and friendly in-store service !

easy access!. This app is great— it’s easily accessible and personally, all the perks that comes with it are amazing. I’m a sucker for clean and contrasting layouts (graphic designer in me) and this is IT. Love love love it! One thing I would add though is maybe a social forum where customers and maybe customer representatives can chat via app. Talk about styles, ask for opinions—basically, making it more sociable for people who struggles finding their niché or for people who ask their friends or family of what they think about this particular product and then they say “I don’t know” (not that it has happened to me of course lol) I think UO has a great influence in today’s culture by which can be utilized in so many ways! There’s a sense of potential connectivity that will nurture longevity of the styles of clothing and lifestyle they promote; and to preserve that, connection amongst others seem to be an element that could influence it. Great job! Love observing everything about anything. Cheers!

Hard to Use. This app doesn’t track your orders or tracking. I’ve been trying to cancel an order that was supposed to be DELIVERED in March (it’s now end of June and it hasn’t even shipped!) It would be fine if they would just cancel the order and not charge me, but after contacting UO now 5 times to cancel this late item, they have just charged me for the item, even though it hasn’t shipped!! There is no tracking number, and I’ve tried to cancel for months as it’s shipping so much later than the date that was confirmed when I ordered it!!! And there is NO WAY to track this purchase on the app! That seems crazy to me! I would give zero starts if I could. All my other purchases from UO and returns have been much easier than this, so I understand this is an extreme case (or so I hope!... anyone else having this repeated problem???!) But nonetheless, the app should be able to track my purchases, order numbers and order status.

It’s an entertaining app, but has flaws. Honestly I’m just in love with the giveaways (even though I’ve never won even though I set reminders on my phone to enter them everyday!!..) the lookbooks, most popular, most liked, and finding dirt cheap things in clearance. I have way too much fun on this app, it’s kind of bad. It’s not referential in finding orders too well. also at the moment, i entered a gift card to my account which i threw out when i made a purchase, and the information just disappeared and didn’t save...so my money is MISSING. In another instance they sent me the wrong color of an item. Since it generally takes 2 weeks for returns to process I had to annoyingly wait after getting the wrong merchandise.

deals!. if you love urban outfitters and shop there a lot, or only a bit, this app will really help you. Ok the deals they give aren’t too extraordinary, everything at urban is really expensive, but just downloading the app and entering your email gives you $10 off your next purchase. The more you use the app and make purchases, the closer you get to earning more $5 rewards. The app also provides exclusive deals every now and then like 20% off 30% off etc etc. The app is sleek and easy to use, but I really just like it for the deals. All in all I recommend you download the app because who doesn’t like saving money<3

amazing. I really appreciate that the app has the option to track your package. usually I have to get the package number and track it through the postal service. it’s super easy to navigate through the app and I think rewards are earned faster on the app. you pretty much always know when sales are going on too, which is nice. there’s also giveaways for rewards members. I appreciate how easy the app is to use and you can easily search stuff. I really like the app and I recommend it to the people who shop at urban outfitters. it’s super easy to see all the sales that are going on.

My love for UO. Urban Outfitters is and will always be my ultimate paradise. There is not one thing in this store that i wouldn’t sell an organ on the black market for. That’s exactly what I’d have to do too for these prices. THEN THE HOLY GRAIL OPENED UP...and I learned that afterpay is an option on UO for $35 and up purchases. While this may not always be the smartest choice especially if you do it for several items at once it is sooooo rewarding to later get these items in the mail even if I’m broke. UO makes me so over the moon happy. I have never been disappointed when making a purchase in store or online. Always satisfied and the products never disappoint. To me UO is me. Everything about there classy, sometimes eccentric, but always different products; whether it’s clothes, jewelry, home decor (MY ABSOLUTE FAVORITE), makeup, etc completes me and lets people know who I am without talking to anyone. The only thing I’m always upset about...is the fact that they don’t have an urban outfitters in my hometown. 😭

Returned to sender. After making a large purchase on this app I saw that even though I had updated my address on the website to my new home address- the app still has it as my old one. I immediately contacted CS through email to have my address updated- they updated it and assured me that my purchase would ship to my new address. The first part of my shipment was instead returned to sender. CS told me I would have to reorder the first part of my purchase and repay for shipping (even though I was suppose to have free shipping AND 20% off my order CS told me I could only have one or the other). I asked if I could just go to the UPS shipment center and pick it up- I was told no. CS also couldn’t guarantee that my other purchases would go to my new address so now I need to try and intercept my packages from my old address. This is beyond ridiculous and mind boggling that instead of contacting UPS- something that ANYONE can do- this company is apparently incapable of doing that and I can’t even do it has to be done on their end. I’m about to cancel the whole order and take my money elsewhere.

Urban Outfitters Review. This is an overall great app! I have had a lot of fun browsing through the app. It is easy and fast to change sections and the different features are really helpful. I like how you can earn points and rewards. Making purchases is really easy and fast to figure out. I also like how you can check for any previous purchases and look at order history. The wish list feature is one of my favorite things about this app. My birthday was a couple weeks ago and instead of sending people individual pictures if my shopping cart items, I just send them the wishlist and it makes life a lot easier. There are some flaws with app though. Sometimes when trying to click on an item to look and or purchase the app can become glitchy, and it takes a while to load and change colors or sizes. This is just a tiny flaw though and doesn’t ruin the overall experience with the app.

Eh lately. I love the store but lately the app has been out of whack and so has customer service. I’ve gotten the wrong item the last two purchases I made and I wasn’t allowed to get my money back for one of them. They said the item was final sale but like I said it wasn’t the item I paid for (the receipt was shown) and the item received happened to be way cheaper than the item I did pay for. Essentially it was a rip off and i never received the correct item or got any of my money back. The other most recent purchase from them came very quickly but one shirt just wasn’t in the package even though online it says it was. Its always so frustrating dealing with their customer service though so I probably wouldn’t recommend purchasing anything online at least.

Annoying as hell. This app is really good when it comes to maneuvering it and finding the items/clothing you need/want. However, when it goes to check out, it will not accept any of my payments and is always like “there’s been a problem”. It did it to me on a huge sale and I almost missed out because it wouldn’t let me use any of my forms of payment and trust me, I tried EVERYTHING! So I had to call a representative and they had to place the order for me but it didn’t accumulate any of the points so now I have a shortage on points. And now I’m trying to shop for Valentine’s Day and it’s doing it again. It won’t let me check out, on my phone or on my laptop. It keeps glitching on me and it’s been like this for weeks, and the app is updated all the way.

Definitely my favorite store. If I could give it 10 stars I absolutely would UO is my ultimate favorite store!!!! I can always find what I need their. I love how trendy their cloths r and how they have a vintage section Bc I personally love the 90s and have a thing for their clothing and UO provides that kind of cloths. The app is also super super easy to use I’ve never had a trouble with the app or website but I would rather have an app instead of having to search it up online every time. I will admit their stuff is a bit pricy but the QUALITY IS ASTONISHING it’s so worth the price u pay!!! If ur on the edge of buying something from here just buy it you will LOVE IT ITS TOTALLY WORTH IT!!

Where do I even start with this.... The app crashes all the time. When you try to pull up reviews it tells you that you need internet/WiFi even though you’re connected; as though they just don’t want you to look at them. The colors in the pictures literally -do not- match what’s being ordered. I’ve ordered some things from UO last year and thinking it was a fluke with the way they looked I purchased some more. If and when the reviews get up and running again, pay attention to them. The negative ones - they’re not lying about the quality issues for the most part. The saturation is turned up so that the clothes, duvets, blankets, and sheets look way more vibrant than they are, I promise you. Thankfully I haven’t had to deal with the customer service yet and I pray I never will. Not sure what happened between my VERY first order in 2015 and my first order of 2019 but quality has gone completely downhill. Get it together with the app. And if the devs could somehow tell UO that they need to get the store’s quality together too, that would be appreciated as well. Update: reviews are still broken 2 years later (2021)

Good app, but needs better organization. I love UO and the desktop website crashes like no other so I prefer the mobile app. However, there are a few things that could be adjusted to make the experience better for consumers. They need to figure out a way to remove sold out items from view. It’s quite annoying to see an item you like that’s listed, but no way to know if it’s sold out until you tap on it. Why not just exclude it from viewing altogether? Another issue I have is not being able to select different color options without seeing the entire item page. I just want to see a quickview of the color options. Also, those color options should be condensed into a single item, and not shown as the same item multiple times on the viewing page. Overall, though, I enjoy the app.

If I could give zero stars I would. The customer service is non reachable if they even have a real customer service. I bought a quilt and it said it would take a month, I waited 3 months and I requested a cancelation through their customer service which would even give me a response. Now I put in an order yesterday while there was a big sale and I had reward coupons to use. After placing my order no problem, and checked my confirmation email, I received an email a day later with a cancellation email which I did not request. Now I refuse to buy my items without discount and rewards that are now vanished because it would’ve been an extra $50 I could’ve saved on things I don’t even need to be buying. I would complain to customer service but like I said there isn’t one. Save your money and time, shop somewhere that appreciate their customers and grants service as marketed.

Overall the app is great. The app makes it super easy to shop all your Urban needs however one thing that I continuously find myself disappointed about is the giveaways. I’ve literally been entering into those giveaways almost every day for the past year and I have yettt to win. There are usually 5-10 different giveaways that happen every day, which is great because it makes you believe you have more chances of winning but no. It honestly makes me wonder if the giveaways are even real, why give your members, and loyal customers a false hope. A few months ago I suggested they posted who the winners were for the giveaway so it didn’t seem like it was all for nothing. I think I saw it once or twice and then they never did it again. Or even on their Instagram if they add to their stories who the winners are, that would make it feel more real. This isn’t a huge deal but it is upsetting given I’ve been a UO app member for years and have yet to see any results from these giveaways.. stop giving us false hope.

Shipping Issues. This is the second time that boxes from the same order have ended up in different locations. It’s been sent to my old address despite being updated in the system and having placed many orders since living there. It’s been sent to the wrong apartment due to the apartment number being misprinted on the label. I don’t understand how this was possible given other parcels from the same order had the correct address printed on the shipping label. I’ve had an item sent to a post office and claimed by another person? Thankfully I get refunds for these mix-ups, but it seems to happen for at least 25% of my items and makes shopping online a game of “Will I actually receive my product?”

Poor. I love this store and I like to see what’s new on the app and shop, of course, but I’ve noticed that lately the app logs me off and I have to keep typing my email and password. When I log back in, all my rewards are gone, 0!!! and even my wishlist and shopping bag items are either all gone or it shows the old items that are even currently out of stock or stuff that I had already ordered & received... it’s very annoying and frustrating ‘cause I can’t remember the items I had on my shopping bag and I have no idea why it keeps doing this... is there a bug in the app or something or is it my phone????? Ugh!

In-Store pick-up errors & App sudden shutdown. All Urban Outfitters pick-up locations are listed as Walgreens, when several items I added to cart were marked as available for Pick Up at my local store?? Customer service is also impossible to get ahold of and I've been waiting almost a month for one item. I can't get ahold of anyone to solve these problems. I even had to pay for UPS in store pick up fee when my order was somehow not delivered to my address? UO has not contacted me back at all to remedy any of these issues & the app is glitchy. Beware of ordering through this app. Much better to just go in store.

Urban Outfitters review!. Urban outfitters has always been my go to shopping spot! It has great basics,great statements, great dresses, and much more. I’ve been shopping here my whole life (even when it wasn’t trendy)! Urban outfitters also has great home decor and kitchenware! When I bought my first apartment I went to go look on the Urban Outfitters site and I realized that they have amazing home goods as well. I would highly suggest this store for online shopping as well because they have a great app that lets you see all the newest clothes and goods! Urban outfitters also has all different styles packed into one store! All around this store is awesome and I would highly suggest it!

Do NOT order from UO!!!. I’m absolutely fed up with Urban Outfitters. I can’t order anything without there being a problem. Afterpay never functions properly with the app, I end up getting charged separately each time an item is shipped (rather than all at once), and the quality of the items that I order has never been decent. Also, customer service never knows what the hell they are talking about. A friend of mine ordered a mug, and it came back broken all because of terrible packaging. I ordered a record player on the 21st, made sure I spent $100+ to get free 2 day rush shipping, and it didn’t get here until the 26th. Overall, I think this app and website is sketchy and if you want to do business with them, I suggest going in an actual store.

Effortless Design!. This app is one of the best apps for Online Shopping period. The design and layout of the UO app makes it effortless to find whatever you are looking for in there very large catalogue of things to choose from. They also make it very easy to sync your UO rewards account if you have one and make it quite simple to track your points and other tier related things that have to do with your rewards. In general, this apps layout and East ability to sync with your rewards, makes it one of the best apps for seeing the UO catalogue online and shopping online in general.

Doesn’t work Properly. I have an account on the app and after two orders, my orders began to disappear. The order would initially go through and I would receive email confirmation; however, the order would disappear without a trace and would not be on the account or order search up. When I contacted and showed proof of purchase, the agents said I’d receive emails from the order processing teams. This; however, never occurred as no emails were sent to me concerning my account. I then made a new account but it was flagged for unknown reasons, probably because I spent too much - I was also told they’d resolve this (nothing happened my orders are still canceled). Now, they told me my first account has nothing visibly wrong with it (in the customer text chat) but my orders never stay.

Well Made Asf. A lot of the bigger outlet stores have pretty unorganized and glitchy apps that lead to an overall unappealing and annoying experience, but the Urban Outfitters app is literally so amazing. It’s easy to find what you want and easy to use, with a lot of cool things to use. Some store apps resemble websites and are difficult to use (ex pacsun and tillys), but UO is well designed with an appealing layout and easy to use features. It is kind of like a social media app with shopping all in one (awesomeness). Lots of items alternate to clothing (furniture, art, books, music/tech). Countless language and currency options, and reward options galore as well. Cool giveaways, and you can link social media with it. 10/10 would recommend.

Boooo. I’m still waiting on items I ordered in November. I had to cancel two of the Christmas gifts I ordered due to the inefficiency of the app in regards to what is actually in stock. When I ordered the previously mentioned items (which I was super excited to give to my boyfriend) the app said they would be here before Christmas. However, each time I checked the status of the delivery it just said “has yet to ship.” Therefore, I was forced to do last minute Christmas shopping. Not cool… Now 10 months later, I have reached the golden tier of the rewards program. I have never received any coupon for $50 off of $150, nor I have a received the $20 off of $100 for being a silver tier member. I have spoke with 4 different associates, the only answer I have gotten was “it’s not on your account.” Duh it’s not on my account, that’s the reason I’m contacting you guys. Pathetic..

Good For A UO Addict. I’m constantly found myself browsing their website so once I found out that their app rewarded points (points that contribute to earning coupons) for browsing I knew I had to get the app. I love the user friendly interface and having wishlists easily accessible makes it really helpful to find my items during a sale when the app sends me a sale notification! Overall, it’s just made my UO shopping experience so much easier because I get coupons, easily find the things I want, and get notified for all the latest sales.🌸🤍

I love it. I love this app! First because UO is my favorite store, and second because of the multiple details that just make everything easier: it shows everyone detail about every product, gives you pick up options, if you’re part of the reward system it shows your ID, accumulated points and if you have any rewards, it gives you the option to enter to giveaways, see every detail about your order and even make returns! I enjoy it, there’s not a day that I don’t use this app!

App is mostly user-friendly. The app is mostly user-friendly but I really recommend implementing a filter that allows customers to exclude the Nuuly products from the sale search. If you have a deal like 40% or 50% off sale - I don’t want to get items that aren’t eligible for that to keep popping up. I’ve wasted so much clicking on them just to see they’re excluded from the promotion and they’re not brand new items. Overall, even if you’re not searching sale it remains obnoxious because I generally have little to no interest in purchasing used clothes from UO so it’d be helpful if you could helpful filter them out. Thank you!

Great!. I love shopping at Urban especially online! Online it shows you all the varieties of clothing, they might not even have in store )they mostly have everything). They also have cute accessories including hair stuff, WILDFLOWER phones cases and etc. They also have records of some of your favorite artists! but together the whole store is awesome! Urban also emails you when you have more points and keeps track of it and let’s you know if you have a percentage off or a great deal! I would definitely get this app so you can add more happiness to your online shopping!

Easy to use app. The UO app is so easy to use, and everything is so easy to find! If you sign up for rewards on the app, you get $5 credit every time you earn 100 points. I earn points by: making purchases, browsing the app, signing up for emails and notifications, and so much more! You can redeem your credit on the app, online, or in the store! Even better, you can do it as many times as you want. There is no limit to how many points you can get. If you keep getting 100 points, you will keep getting $5 credit. The credit expires 59 days after you get it, and your points reset every year on January 1st. They have such cute clothes and exclusive giveaways. The higher amount of points you have, the higher ranking you are. The higher ranking you are, the better giveaways you can enter! There are so many exclusive offers and promo codes you get by downloading the app, and I truly recommend getting it!

Love the app, customer service- not so much. 4 stars for offering points for a variety of things; downloading the app, shopping, leaving reviews on products. Their constant giveaways, early access to new products, promotional offers, and much more are a just a few of what I personally love about the UO app. The lack of access to customer service/support via the app is the only reason I deducted a star, besides that one thing, the UO app offers a refreshing, user-friendly way to shop, gain points to easily earn monetary rewards, along with the endless opportunities to win multiple, amazing gifts with their giveaways. Kuddos UO!!!

Would prefer to combine my rewards!!. I think overall the app is extremely well built. Works great. Hardly ever glitchy. I saw they recently added being able to review products from the app which is great but gee it took a while. Now urban can get pretty pricey so the rewards points is a really nice touch I just wish we were able to combine our $5 rewards or have point levels in which you can earn more. I shop here almost every 2 weeks and check the app regularly maybe 2-3 time a week I know I’ll always find something I NEED and extra rewards would definitely enable me to buy more. Also, what’s up with the giveaways? I’ve never won and there were times I was entering DAILY every frickin giveaway. Now I hardly do but I always hold hope. That’s as long as it’s not actually a scam.

Great!. I love this app! I don’t purchase items often for UO or any other store, but it’s so fun to have an app that I can use to just browse and go online window shopping with. The layout, to me, is not confusing and it’s easy to use. They have discounts and giveaways as well. Like other rewards app I’ve used, there isn’t a point system, and the giveaways are free to enter and it’s really just a press of a button. There’s also easy to use wishlists. You can create separate wishlists for certain groups of items (example: a wishlist for makeup and a wishlist for shoes can be separate). If you enjoy what UO sells then I would recommend this app because it makes shopping easier.

Pathetic. Online is better first of all and second the rewards program is a complete scan the person who made it should be fired I joined the program and automatically I should have gotten 50 points instead I got 0 it didn’t even count those 50 points in then I downloaded the UO app I was supposed to get 20 points for doing that instead I got 10 points then I enabled notifications which is 15 points I should have 85 points according to the list of things to get points instead I have 35 points are you kidding me right now get your system together and I recommend for no one to download this app or join the rewards program because it is a complete scan you will regret it it’s a pathetic effort on top of all of that this store is way over priced a single t shirt just regular fabric cost 40 dollars that is not a reasonable price at all this is one of the worst stores and it is way over rated it’s pathetic that this store is still in business not everyone can afford buying these clothes way to over priced

THEY SAID IT WAS MY ERROR. I ordered for things from the urban outfitter app. I was so excited to get all of them! I put everything that I wanted in my shopping cart put my billing address and information. I triple checked everything just to make sure it would go through and it did! Here’s the bad part only one thing came and it took about a week. The other three things took a month or I think it might have been two months. I called the people at urban outfitters and even tried to get their attention on Twitter they said that I had made a mistake in the billing address but I double checked and I hadn’t made a mistake at all. My transaction information said that everything shipped separately and were charged at separate times which didn’t make any sense. I bought it all at once. I discovered that they charged everything separate and messed up the billing address it was their fault and I didn’t even get help. I want to the urban outfitter store and this lovely employee health to be out and I got my stuff discounted and it shipped within a week. Aside from that this app is really sketchy

A Great Store, But.... Urban Outfitters is a great store, no doubt about it, but this app can be a little sketch. First of all customer service is basically not available through the app. If you have an issue basically the only way to fix it will be to go to a store, which can be a problem for those of us who live 4 hours from the closest one. For this app to be effective it really need a way for us to get in touch with urban through the app, because trying to figure everything out yourself really ain’t it. Also most of there stuff is great, but before buying furniture (especially things like mirrors and jewelry trays) CHECK THE DESCRIPTION. Most of the items look a lot different in the pictures that they really are. This means size, color, and even what is included. I recently saw an item that, according to the reviews, didn't come with a wire. Why, I don't know, but I am not an electrician and I bet most people who shop at Urban are either. Urban really is a great store, but the app lacks important features that would make it so much better.

Works great. Everything is pretty straight forward and managing your account is simple and easy. Only complaint is the recommended items are pretty inaccurate, but I get that it can be pretty hard to guess someone’s style based on their searches. I think something that might improve the algorithm would be including the option to mark an item as “not interested” because it would narrow down and probably make the recommended items list more accurate. It would be cool if we could favorite brands as well so that we get notifications tailored to that brand and have it advertised more directly to us in the UO app. But yeah, overall I like the point system and your guys’ sales are fantastic and a great marketing ploy considering how much I place orders haha. I’ve had no issues making my payments through Apple Pay so I’d say this is a really optimal app. Nice job.

Cute clothes bad customer service. I do not like how they don’t charge your card until your item ships. I ordered a pair of shoes back in November while they were on backorder. They tried to ship them to me a few weeks ago and my debit card declined it, so I called customer services and had the card changed. Well, the second card I put on there was lost, so I cancelled that card and my order declined again two days ago. I attempted to do the same thing as the first time and the lady on the phone was a complete b*tch. She wanted some kind of credit card information from me and I was like “no? Can I just change the card on file again please?” She said that they don’t do that. (Even though someone had done it for me before.) She gave me the option to give my credit card info or cancel the order. I went ahead and cancelled and ordered the shoes off Nike. The way they carry out orders and charging your card is unnecessary. The customer service lady was completely awful. I’ll think twice before I ever order online from Urban again.

Rude costumer service. I had this one lady at costumer service and she was really nice (Judy) and I had this other that was simply rude (holly). The problem was that I was a couple of hours away from the 2019 st Patrick’s say sale. The holly girl kept saying that she was that she can only request and never actually answered my question. The customer service is just rude and bad. You can’t even cancel your orders!! (They claim it’s because they work in it right away) (The issue was the same both times I contacted them and Judy was so much nicer about it ) The app is really good and fast most of the time. Stuff is super cute but WAY TOO over expensive. If you are rich then I recommend this app. If you can handle rudeness than I recommend this app

SIMPLE & EASY TO USE. I legitimately use this app at least three times a month to make purchases, and I’m always on it daily… My only main ‘gripe/concern’ is that I check in to the app daily, I have tons of five dollar off rewards and I enter every sweepstakes/contest 10 times or more and I have yet to win. I would just love to know what a person’s odds are because every single one is different. I also feel like I am not notified when the sweepstakes/contest is over - some sort of a list of winners. Besides that silliness, it’s an awesome app, and I absolutely adore and love all things from urban outfitters!!!

URGENT SHIPPING!!!!. BOYCOTT LASERSHIP SHIPPING Now since Urban Outfitters uses Lasership. Which has nearly 95% 1 stars on every review site and even the BBB. I will never do business with them again. I’ve Never recieved my package and Urban Outfitters as well as Lasership have been horrible as far as customer service (on both ends) urgency to help me get my money for a package of nearly half a thousand dollars that have gotten lost or stolen. I am very displeased at the customer service because not only do you have to go through a lot to prove you didnt recieve your package and try to claim a refund you’re also required to Wait nearly 3 to 4 weeks might even be a month for some based on a request for a refund for poor decisions they’ve made... I Litterally waited on my porch while doing homework (Because im a college student) for the shipping carrier they use to save money “LASERSHIP” to lie and say my package was delivered when no attempt was made. Horrible. I wont be coming back because Urban Outfitters didnt do there research & if they did. There was no care put behind a big decision for there consumers as well as the moral principle of there business as a whole. I would seriously hold off on Urban Outfitters until they get it together.

Sad. Urban Outfitters has really gone downhill. About two months ago they advertised “Spend $150+ and get free TWO-DAY shipping” I purchased about $200 worth of items and didn’t get them until a week later. Flash forward to this month, I placed an order for a medium-sized shirt, and they sent me size 4 pants. Upon speaking to a representative, she refunded me and told me she would replace the shirt. Something seemed off, but I said okay. That’s great customer service. My item never got to me, and after calling to check up, she never placed the order. I’m not complaining about not getting a free shirt, but if you keep making mistakes, then please make up for it. Back in the day when something like this happened, they would send me an offer with 20% off, etc. The other thing that constantly happens, is that I’ll buy something and then they’ll email me a few days later saying that they cancelled it because it was out of stock. Of course they’ll refund me, but it’s just a bit ridiculous. Please get it together.

UO’s app is well-done. this app in combination with the text/email notifications help me get the best deals at urban outfitters. the app is easy to use, simple, and includes way more clothing options than in stores. i’d suggest checking the reviews because staged photos don’t give the whole picture and reviews can effect your purchases. also, it has the rewards system within the app, and, if you’re in-store, you can scan a barcode on the app to open the item on your phone. overall, if you shop at urban outfitters, i definitely recommend the app.

Lots of glitches. Twice I’ve tried to place an order with items from an “extra 40% off sale items” event. Both times I had things in my cart that were the last ones in stock in my size. I wasn’t able to order them because there was a glitch saying they weren't able to be shipped to my address. I tried contacting support after the first time it happened, and never heard back and most of the things sold out, so I wasn't able to get any of them. This time it happened again and I almost just didn’t even order any of it since the main item I wanted was “unshippable to my address” for no reason. But I decided to order the rest of the stuff anyways. But UO, please fix this because its really disappointing to not be able to buy something at the last second because your website it glitching. Also wanted to note that this has been an issue for over a year, because I tried finding a solution to the problem online, and found Reddit posts from over a year ago of people having the exact same issue. They also supposedly contacted support and were ignored.

Never received $120+ items TWICE, no refund. Twice I’ve ordered from their app and didn’t get my items delivered. I’ve only had one thing from each order delivered, once a $5 face mask out of a $100+ order. Didn’t receive the clothing and didn’t get a refund either because it was “delivered” even tho I was home? No picture provided either. The second time I took precaution and ordered $120+ worth of candles and gifts to the business I work at where there is a front desk. Marked delivered and never delivered, the only item that was partially delivered was a $4 trinket glass container that came broken. Asked front desk multiple times and they said lasership had never delivered anything. Like you must be joking. Urban outfitters never refunded me over $200 worth of items I never received from them. Fr y’all are greedy and shameful, bad business. Found out owners also donate to anti lgbtqi+ organizations when they are making money off of queer peoples existence with never ending pride merch, so another reason not to support this greedy ignorant company’s

No, I Am NOT a Bot. Note: This is a review of the functionality of the app itself, not UO. I recently redownloaded the app, wanting the convenience of scrolling through their catalogue in-app as opposed to my phone’s browser. However, I was almost immediately reminded of why I deleted it in the first place. Within minutes of browsing, a “Press and Hold” test popped up to confirm that I was not a bot. That’s fine, no major inconvenience. The problem is what followed. Any time I would click a different listing, the same message would pop up; sometimes incessantly, not allowing me to click out of said listing. Even upon closing and reopening the app, I received the same message as soon as the app loaded. Then the cycle just started over and over again, not allowing me to use the UO app at all. After posting this review, I plan to delete the app, with no plans of redownloading in the near future. Phone browser, it is.

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Make Urban Outfitters more accessible to Aussies!!. There are soooo many things I want to buy but a lot doesn’t ship to Australia:( Come on guys we love you over here!!

Loveeeeee urban outfitterssss !!!!!. Definitely one of my favourite places to online shop :)))))

Currency. Hi, Just a friendly customer. I’m from Australia and I love what the states have, style wise. Was wondering if we can have the currency to Australian dollar (AUD)? Hope this comes through. Thank you.

American Based - up price for everywhere else. - No option to display other currencies - Tricking customers by skyrocketing prices when converted to other currencies - Most products shown aren’t even available for shipping, but they don’t tell you till the check out.

View diff currency, more size options. Would be great if i could see in AUD prices and to have more plus size options

Bit disappointed. Added my sizes to my cart only to find out they are sold out literally minutes later. I think there is a glitch as it still lets you add items to cart. Was really excited to purchase and was upset I couldn’t actually purchase some of my items. I also am not sure if it’s showing the Australian price or USD and there was nothing showing it converted on PayPal so a bit worried the price I paid won’t be what’s reflected in my transactions. Other than that very easy to use but a few things letting it down.

need different currency. I love everything on urban outfitters but i’m disappointed to see that they only have their product in usd which makes it annoying for people who live in other countries. It would be nice to have the option to convert to the currency that that particular person uses to see the conversion rate right away

Deceiving. I was sooooo close to buying a whole entire cart until I realised the currency was in USD. Nowhere does it mention that which is totally deceiving. Got to the part where my bank texts me for approval of the transaction to find out that the price was in a different currency. I figured that the currency conversion had already happened because it was an app and I had already stated I was sending to Australia…

Improve your wish list. Wish there was an easier way to add things to a wish list.

Can not change settings. You can change the country but you can change the currency on the app. There is items that appear on here but not the website ?

So easy to use. This app is awesome I can’t stop buying stuff

Needs local Currency. I’m in Australia, and like other apps of this kind it doesn’t convert the currency to AUD, meaning I need to go to an external source to check the exchange. Annoying.

loves it but please add an option for australian dollar

Awesome app! Come to AUS!. Wish more Home items could be shipped to Australia, I’d spend so much money ! Love the furniture designers and all the homewares. Start a UO store in Sydney, Australia!! <3

Awesome. Excellent app. So easy to use and buy stuff quickly. It gives to you many chances to win great discounts!!

AMAZING. all the best clothes for everyone, plus everything else

love but pls add aud currency. i loveeeee the store urban outfitters & the apps great but it’s sooo hard not having an option for having all items in aud. it makes me want to go and find the product from another store. i’ve also noticed the stock in australia isn’t as good as america. overall good app tho

A great range of gear and prices. I do like what you’re selling and I’d be buyer if when I change my location to Australia I can shop in my local currency. Not too hard a task really. Most online stores convert currencies when you change to a non USA location. Perhaps the app developers could take this on board and add a shop in my local currency feature. Until then I will only browse rather than buy.

Constant item loading problems. Every time I try to view items, only the first 4-8 load. The same items then repeat themselves over and over. Not a connection issue - have tested it.

Awful company. The worst company I’ve encountered. Terrible customer service and constantly changing prices not to mention their app won’t even let me even log into my account

Currency. Love the app, would be great if you could choose your currency ie. Australian Dollar (AUD).

Good :). Annoying not delivering some items to you country but everything else is easy to use and to understand.

Didn’t receive my package. Ordered something about 2 months ago - never received it. I put in my phone number so that they can send me a message when my package would arrive. it’s been about 1 month late. Don’t buy anything from here because you will waste your money! Just checked and my package said returned but I never received it or press return! What a complete waste of my money

DO NOT USE IF IN AUSTRALIA. I ordered something on the app on the 13th of February 2018...it is now the 1st of March and I have heard nothing from the company since the 14th of February - they have not delivered my package OR provided me with a refund...and from looking online this is a very common problem! DO NOT BE SUCKED INTO THIS SCAM OF A COMPANY/APP - SAVE YOUR MONEY AND YOUR TIME!

Catalogue will not load. Have tried restarting phone, restarting and uninstalling/reinstalling app. Please fix this

Doesn’t update size availability. The app doesn’t update size availability until you attempt to purchase. And when you pay extra for express shipping, UO doesn’t actually do express shipping. Scam! What a waste of money.

Great. An overall great app, easy access, perfect layout. Only thing I would recommend would be to add in-app currency conversion to allow for easier international purchases.

Bad service for international customers. Still WAITING for my order that I paid extra to have delivered in 5-7 business days After 7 days & no emails at all I asked to cancel the order & for a refund & within a couple of hours I received a dispatch notification!!! Of course!! But , its still not here!!

Like the app just annoyed about limited stock and payment methods for AUS. I like the UO app itself I think I just gave it an average rating because I’m still a little salty half of it isn’t available in AUS and the AUSTRALIAN afterpay company that they use wont let AUSTRALIANS use it. Yep, still salty

has basically everything. UO has a great collection and range on vinyls

Currency. I absolutely love the UO app but it’d make it so much easier if it were to have the option of showing prices in different currencies.... for instance AUD

Great. Really great but i just don’t like that you can’t use your own currency when shopping, it is all in USD.

Excellent app!!!. This app is very convenient especially for someone in Australia where there is no Urban Outfitters stores. This app is very user friendly and I haven’t come past a single problem. Overall a 10/10 and would recommend to anyone who loves to online shop!!

How an App should be. It’s a very well-crafted app, very easy to use.

Amazing app. UO rewards are great, so many ways to earn points and all the features are super accessible

i love this app!. UO is an amazing store/app. they sell everything you could think of, i live there room decor too. i really recommend buying from their store :)

Currency. Easy to find things you’re looking for, only problem I had was with the currency, it’s only in USD with no option to change to AUD

Good app. Very good app if you Want to find all sorts of clothes ( a lot more cheaper sometimes )

Currency. Pretty annoying that the only currency is USD. Would be a good idea to expand on the currency options :/

Useless outside of the US. No option for currencies other than USD, doesn’t tell you it won’t ship to your country until you get to checkout, don’t bother if you’re not in the US

A bit confused. I got the app, I put in my location and choose the product I wanted to buy, but when checking out... it said that the product could not be delivered there. It’s frustrating to have to go through the whole checking out process and then being disappointed. Everything else is good.

Reserve items in our carts for us!!. Love shopping with UO but it’s soooo heartbreaking when something you add to your cart is “almost gone” and when you go to check out with it literally 2 mins later it’s already sold out! Please be like ASOS and reserve items in peoples carts for them for like at least 30 minutes. Also, have an exchange rate for Australia please

Some frustrating flaws. A good app but frustrating that I cannot. Ha he the currency from USD despite shopping in, and having my orders sent to Australia. Also inconvenient that the app offers different items (smaller range in records for example) to the online store for Australia. Overall a great app but doesn’t replace the need for the online store, and as there are no bricks and mortar stores in Australia very few of the UO rewards are relevant or useful to me.

No Afterpay for aus. So why can’t I use afterpay for my order while living in Australia!!!

Easy use / Great notifications. Reasonably frequent notifications about sales (once a week or a fortnight), and app clear and praticable.

Please fix. Not loading at all, saying it’s having issues loading catalog and to try again later. Been happening for the last week.

Urban outfitters. Súper easy to use and layout is simple- everything a good app needs! Keeps it up :) love your stuff!!!

Not bad. Good app and love the products but when I set my country to Australia it still shows prices in USD with no way of changing it. Please fix this!!

Amazing. I am so fancy you already know I’m in that fast lane from here to toyko (repeat) that is the smog stuck in my head

Latest app updated is broken. Downloaded the latest UO update and it’s broke asf. It kinda makes me feel like I’m losing my mind cause it keeps looping the products over and over again as I scroll down the page! When I first opened it I kept thinking “I swear I just looked at those exact same shoes!??”. Please fix!!

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Stock. Items show in stock in size and the unavailable at checkout

Easy to Use!. One of the easiest shopping apps out there to use!

Yes. so good!

Super easy. Great app and a great variety!! Very easy to use and great deals!

UO. Amazing!!!

Wish i could buy everything!!. Just an awesome store with great clothes amazing prices and just overall perfectness!! Just wish i could buy everything from here and i think i’d be pretty happy :)

Good app. Wooo!

most functions are super easy to use. track order function is really difficult to use when you don’t order something from the app and tracking numbers are recycled so you cannot actually find your package with or without the number

Great app. I find it works very well! I love UO

Amazing. Awesome store!! Everything is super great quality, definitely worth the price. Also the app works great!! I love the way it’s set up!!

Wonderful record. Love it!

Great app. great app, so helpful and efficient for purchases and checking your account and rewards !! highly recommend

Confused. I’m a bit confused about this because I cancelled my order but I don’t know if I still payed so I’m a bit on edge but imma just yolo

Cool. 😎💪

Great. App is easy to navigate and functional, the process to sign up for emails was a little weird, you cant do it on the app! But you guys have a great rewards program!!

Great app. Love the clothes and the app is so easy to navigate to find the things am looking for

Hi. Very

You have an account but can’t sign in. You have a password but doesn’t work. App says an email was sent snd nothing comes in. I tried once again using my mobile instead and no text message comes in either. There’s no customer support either. Absolutely ridiculous

#love it. I would give it a six out five if I could, the outfits are so cute. All of it is nicely organized and easy to find. GET THIS APP ASAP IF YOU HAVE STYLE!!

Great!. Works well!

Sizing. No size chart

♥️UO♥️. I love UO

Easy to use. Great app very easy to use and browse for items. Seamless online shopping experience and can easily earn points towards your next discount just by going in the app. Makes it very easy to join giveaways and check promos.

AMAZE. i am in love with this shop! my whole closet is all urban outfitters clothes. They always have what i am looking for. If i go on this site looking for one item, i’ll end up checking out with way more

Great app. So easy to navigate

Crewneck sweatshirt. Overall, experience in UO is great & amazing deals!!!

good. the app is good

Urban Outfitters Review. UO has been a life saver for me when it comes to decorating my home just the way I want it! They provide everything im looking for and more when it comes to making my home cozy and a vibey place that suits my style!

Absolutely terrible service. I love urban outfitters but I hate ordering off this app. The costumer service is terrible. Will not make another purchase off this app. Only put one star so that this would be posted

disappointing for canadian customers. your silver and gold tier “benefits” and the shipping fee (no matter how much you spend) are garbage, and are the reason i haven’t used any of my tier rewards.

wow. Bon site

Horrible app. I have an iPhone 11 Pro Max and the UO app just crashes every time I try and open it. I deleted the app, reinstalled it and same thing, over and over again. I deleted the app and don’t plan on reinstalling it. Very disappointed as I love Urban Outfitters 👎🏻

Never Again. The app’s default setting shows prices in USD but it does not state that on any of the items. It just shows ‘$.’ The website recommends either the US or CAD site depending on the region you’re accessing it from so I trusted the price I was reading was in CAD on the app. I placed my order and it wasn’t until I checked my credit card and was charged way more than I thought that I figured out the problem. Customer service was not able to assist me. The app needs to be updated to show CAD vs USD. I was very disappointed and will be my last time purchasing from UO.

Love UO. One thing I would love for them to fix in the future is not being abel to add sold out items to your wishlist and more than five wishlists.

Good Store. A lot of diversity & really good quality

they steal your money. i ordered a tapestry MONTHS ago and its just now being shipped to me aparently; i dont even want it at this point cause i dont like it anymore tbh. i was already charged $19 for it when i bought it and the company just went and stole another $30 from me which put me over my card limit entirely. Dont shop from this company.

Love it. Love this app

yes a review. yes

terrible customer service and shipping. Worst shipping and absolutely terrible customer service. Order two times and both times my order never arrived. Never order from urban outfitters.

Does not show tracking number. Customer email never get back to me. Call hotline no one pick up phone.

Can’t even open the app. What the title says... I like the site and the clothes they offer, but I haven’t been able to open the app for like 6 months, just crashes right away.....

Easy to order. Love everything in this website

Can’t read or write comments. The app bug for more than a month now. As usual, they will fix it in 2 years. I want to be able to read comments before buying. Please fix it. I can’t believe this company with such high priced items have such a miserable app. Even with Afterpay, I have to delete it and go to the website because they don’t offer the option to pay that way in the app. And If I don’t delete the app, it won’t work, because Afterpay will redirect me to the app again. I love the items, but it’s always a hassle dealing with them. Not worth it.

Bad customer service. I ordered some clothes and received the wrong items (someone else’s order). They refused to reshipped the item that I ordered unless I sent back the wrong item (a lipbalm worth 10$). AND I had to pay to reshipped the item back to them. I try contacting someone else but they kept writing the exact same email to me.

great. love

Tritri. Love there clothes

racists. they donate money to trump’s re-election...never shopping from them ever agaim.

UO is the bomb. You just can’t miss on Urban Outfitters. You just cant.

UO. Amazing!

Love UO. Best store in the App Store

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it’s cool but prices are weird. i love urban outfitters. the aesthetic, the clothes, the environment when you first walk in to the store. everything about it is great but the prices are sometimes overbearing. i use to think expensive meant better quality but it feels as if some of the quality on the clothes feel poorly made but they are sold for +45 dollars. i find that insane to charge that much on a baby tee or some sweatpants. i honesty love this shop like i said before which is the only reasons i’m giving it 5/5 stars but they could definitely change some things around price wise, quality wise and customer service. although most urban outfitters i’ve walked in to were nicely organized and the staff where really nice, some have also been extremely snobby and arrogant. i know that is not every location but some.

UO REVIEW. I have been a long time consistent UO customer living right in downtown Omaha it is the only shop that is my style and what i’m looking for with the wide variety of graphic tees, wish they would bring back more of a variety of hats! Another recommendation i’d have if it’s possible to consider maybe have more size variety within a certain product for us thick dudes! Always great customer service every time i walk in the door and while i’m in the store. Always been a huge fan of the not only the product but the employees. Ultimate rating 8.5/10

I hate urban outfitters. I love the clothing but if I could give this app and customer support a zero I would. Nothing ever comes on time and the one time I really need it to for a music festival it says it’s coming in a week and a half. So I frantically call because I really want to wear what I bought to the festival, customer support is passive aggressive and can do nothing for me. I shop here all the time and never have a pleasant experience. I wish customer support wasn’t full of people who can’t give me any help.

Amazing!. They have honestly come such a long way as to how the app was. I love getting their notifications and knowing if an item is in-store or not or if I can pick it up. It’s so organized and such a good way to shop. I love shopping here and getting all the promos and points. I can scroll for hours. I’m so satisfied with this app and am so happy they’ve fixed the app here and there to make it much more easy for one to shop and look. There not much to say other than amazing!

Great App, but.... I have been shopping with UO for a while now.. maybe 5 years. Everything is great, but what happened to UO community? Where they would put some things together, or you see other people put outfits together and if some of those clothing/products were still in the store, you could buy them. That was great, it gave many ideas to put your own style together. I loved that. Please bring it back, or if it’s still on the app, where is it now? Thanks.

Scammers. I have had multiple problems with Urban Outfitters but this time I decided enough was enough. They continue to STEAL my money. I have made multiple orders in the past and when something has gone wrong on their end I am not compensated an entire refund. This time I ordered a comforter and paid shipping and tax. I received a notice with NO explanation that my order had been cancelled and I was not given back all my money I paid. I would understand if I cancelled the order but I did not, they did and now I have been stolen from. They did not ship the item so why do I have to continue to pay for the shipping?? I will NEVER be shopping at UO again. This company is ridiculous. Their customer service is rude and everything is done in an untimely matter.

GR8 but sometimes expensive!. i love shopping online or in the store but some items are overpriced and not even worth it. the customer service could be way better bc as of now, it’s among the worst i’ve encountered. i think members should be allowed free shipping, if not that, then at least offer us free shipping on orders over something reasonable like $25 +. also i think you guys should make COTTON panties as well not just nylon, spandex, and polyamide.

Almost great!. The only thing I consistently have a problem with on this app is when I’m looking at “my cart” or if I’m looking under “saved for later” and click on an item to view, when I press the back button it takes me to the browsing page and not back to where I was which would either be “my cart” or “saved for later”, it takes me to the browsing page. Every time. It makes it difficult to go through my items and choose what I want to purchase.

Probably my favorite clothing app!. I love everything from the look of the app to the special giveaways. It’s so easy to get to everything. Out of all the other clothing app this is the best when it comes to your wishlist. Lots of other companies struggle with the wishlist which is somewhat surprising. I love how you can make different categories for your wishlist and add as many things as you want to them with no limit. I love everything about the app and there is nothing I would change! Except more ways/options to earn points.

Great app, makes shopping at UO much easier & less costly. The UO app makes it easy to enter giveaways and earn rewards by regularly browsing their inventories. Thanks to the general ease of opening it once you’ve got it downloaded, I’ve even been able to open it up at stores a few times to get a price match on something I knew to be less online than what the store was selling it for. I sometimes refer to it while I’m in a store too, to see how a piece I’m eyeing is modeled in the catalogue.

checking out process. I didn’t like that I put an item in my cart that wasn’t sold out yet and when I finished shopping and went to check out they had sold it out in that mean time. I think if it’s in your cart there should be a reserved right kind of situation, I don’t think because I didn’t check out fast enough I should’ve been removed from me. now if I didn’t purchase it in like a 10-15min time frame and they put it back for someone else to buy then that’s fine. just really kinda annoyed me because I liked that shirt a lot. but I still got other stuff for like 1/5th of the price value so it’s whatever.

Glitches. I am so frustrated with this app. My gift card wasn’t working, so I called the help line. In the middle of me talking to an agent, the app logged me out and completely cleared my cart. Lastly, it took away my 20% coupon for my birthday, I didn’t even get to use it. It just cleared that coupon away when it cleared my cart. Lastly, your phone agents are unprofessional and ignorant: I had to talk to two different people because the first woman told me my gift card didn’t exist. The second woman did but said I was putting the PIN in wrong- she told me to use different letter and numbers than what was printed on the gift card to see if I could unlock it. Glad that you’re stores are a much better environment than the online experience.

Issues 99% of the time. I really do love the clothes on urban outfitters but every time I order online there’s usually issues. My last order I ordered a few things and one of the items never came but it was clearly on the packaging slip that the item was suppose to be in there and I had to reach out to get help. And before that I ordered a pair of expensive jeans and those never came either after about a month… I understand that sometimes people make mistakes and with Covid some items can be delayed. But my most recent order there was no notice/ warning of any delays when I paid extra for Express shipping and of course the order is delayed this is the third order in a row that I’ve had issues with.

I love Urban, BUT. I love Urban, but my only request would be for the UO rewards be more than $5 off if you’re using it towards products $50 and up. Just because some items are pricey and before I can wait for them to go on sale they sell out. Please work on stocking! I’ve order items before just to be told my item had to be cancelled since there were none in stock or it has been back ordered. FINALLY, I believe the rewards shouldn’t have a 4 month expiration. It should be longer.

Bad customer service, incomplete application. Not able to track returns via the app, had to open up the link via email to check on status. My item return status was shown as received almost a month ago but till date there is no refund processed. Contacted their live chat twice and they told me they cannot confirm if the item was even received. Keep repeating that they do not have this information and that I can only wait (mindlessly). So what is the point of the returns tracking number and status update? I have been more than patient but it is still appalling to receive such replies. ZERO customer service and after sales service. 1st purchase and never again. Bring your business elsewhere guys.

Perfect styles! Amazing in-store support!. I absolutely love this store! It's been my favorite ever since stumbled upon it during college. I'm so happy I did because I always find the PERFECT styles, the quirkiest gift ideas, and amazing prices! The clearance section is a hidden gem to me, I always have such a fun time looking for hidden treasures! The cherry on top is that the store teams in both Wisconsin and North Carolina have been super sweet and ready to help with whatever you need! Loyal UO lover for life!

best mobile shopping experience. after downloading this app, and apps from similar stores, I can say that this is the best one with 100% confidence. It is easy to navigate and has never crashed or glitched (unlike the pacsun, h&m, and forever 21 apps). I like the layout of the reviews, and how you can track your rewards and stuff. I also really love how you can create your own lists to further categorize your saved items. I could spend hours just browsing on here! 10/10 recommend :)

100 stars.. So so happy urban outfitters has an app. I purchases something every week, & this app makes it 1000x easier and 100x more fun to shop online! The more you visit the app just for browsing even, the more points you get. You can also enter free to win free gifts by one click, so easy, AND you also get more points for your rewards program. Urban outfitters never failed me. I enjoy scrolling through the sale section on a bad day! DOWNLOAD AND SHOP. I will forever support urban outfitters and their unique style.

Too many bugs!!!. It won’t let me review my purchases under my user name anymore, even when I’m signed into my account. Now there is no longer even an option for me to review my purchases on this app regardless of being signed in or not! It’s just annoying. The app also doesn’t seem to be saving my reward points on the upwards of a thousand dollars spent on UO products via this app. It also gives me trouble when I use valid promo codes. This app has so much potential, too bad I feel so ripped off.

So far so good. I just ordered for the first time today using the app. Says order will arrive by 5 days. We’ll see... that’s pretty fast. My go to for ordering online has been Express but I’m looking for a change. Five stars for simplicity of the app, easy checkout, great deals from a pricey store, good finds, reviews on almost everything I looked at, description of models size which always helps, and I’m finding everything I’m looking for.(ordered 2 times today) hoping for the best.

❤️ UO APP!. I love the UO APP! It is honestly the easiest APP I have ever used to shop, track rewards, enter giveaways. I usually always order through a store’s website from my computer because it’s so aggravating and time consuming. I usually always forget to enter giveaways through other stores again because the APPS are just not user friendly. This app is so awesome I can shop, track my rewards, and enter giveaways and not forget to enter them because I can do everything through the app. My opinion of the UO app is it is the best shopping/ retail app ever!

10 out of 10 would recommend. Makes it way easier to shop. It’s also super beneficial because I earn rewards. For example, I get 5 dollar store credit when I shop enough on Urban Outfitters. I don’t have to buy anything, I can just shop around and add things to my cart.. eventually that leads to a 5 dollar reward! You can enter in really nice giveaways too. Highly recommend getting this if you love Urban and want to earn a lot of fun things.

Amazing Customer/Delivery Service!. This isn’t really about the app, but I am SUPER impressed with their exchange policy. I bought the FILA Disrupter II Premium and they were a little snug on me, so I wanted to exchange them for a 10. I am not kidding when I tell you that the day AFTER I mailed the shoes, the new ones arrived!! I wasn’t expecting them at all because of everything that’s going on recently and in general it typically takes longer to ship to the store and back. 10/10 appreciate the fast delivery since I really like the shoes. This made my day!! :)

Great app. Urban outfitters always has the cutest trendiest stuff. They always have the best selection for whatever you are looking for. There sale section is also huge! The app also has giveaways you can enter to win things like a Fjallraven Kanken backpack, to a Polaroid camera. Once you hit 100 points they also give you a $5 gift card. Ordering there products online is so simple, and there products ship extremely fast for an online store!

APP SO SKETCH. I have no idea who the “mastermind” was behind this very flawed, very stupid app was... but may his career as a techy end soon please. 🙏🏽 This app is constantly freaking out. I’ve had to make multiple UO accounts just so I can keep records of my orders- the downside of this is I don’t keep all my “points” in one place. I’m constantly being logged out and when I attempt to log back in it says that I have requested to reset my password?! NO I DID NOT. When I attempt to reset my password, I’m informed that I cannot use any of my last 2 passwords. I can guarantee you that neither of my last two passwords were: UOSUCKs1 or IHATEuo1 ^ PLEASE PLEASE PLEASE HIRE NEW APP DEVELOPERS BECAUSE THIS APP IS TERRIBLE!!!!!! Please. Until then, you’re losing a very shopaholic customer ✌🏽

Review. Great app really nice things but the thing is a lot of the time they’re sold out on the good things and they don’t have the things that you see in the store but other than that, decent prices, nice things, good variety of items, cozy too underwear to make up to lifestyle products to beauty to even cards to shorts to shoes to blankets to water bottles to mugs, and sunglasses and jewelry! Good thing is if you see something if you’re going to a local urban outfitters store for, chances are, they may not provide the item you came for, but what I do is, turn to the app, and the app will always have what I want!

Poor customer service. Had a failed web order and used Afterpay to pay for products. It’s been 5 days and I still haven’t received a refund for the unfulfilled order! They told me it was going to take 1-3 business’s days and still nothing. This website is trash! Was thinking about becoming a member to receive 15 % off on every order not anymore. I don’t even want to purchase from this website after this experience!

Tweaks. The website has a plethora of options to choose from overall, but the only things I have qualms about is the configuration. i.e., Being some items IN STORE can't be found on the app. This is a little strange considering that you'd think the first drop of an item would be on the website, but when scanning certain items in store; it would simply state 'item not found' again, strange. Lastly, the app filter does not work whatsoever, so if you're trying to narrow down your size, preferred color, or even price range; won't work. The app has potential to be practically like any other clothing store app such as Asos, Zara, Uniqlo, etc. The UO app just needs a LOT of TLC.

$$$. I like yo clothes and stuff but y’all too expensive. I bought two sweatshirts. Not one not three not fo’ but two. And y’all was sayin I done had a 20% off and I was like hell thats kinda nice. But then I looked at the cart and it told me my total was 93$ and I was like wait hold up something is wrong because I know that with 20% off at Macy’s if I had gone and bought 2 sweatshirts that stuff woulda dun bin 5 $ but y’all chargin me 93$ fo 2 thangs. And I’m like bruh whet. Anywho yo stuff is güd quality so I let it fly. Keep makin yo clothes and stuff. But something is go’ haves to change bouts the price.

Great but slow. I love the UO app, as it makes it easy to shop and order whenever convenient to my schedule. It’s user friendly, although navigating can be difficult at times when jumping from products to my cart. It has also caused problems and made my shopping experience twice as long on my Sunday off because of its slowness. I’ve spent so many minutes just waiting for images to load, closing the app, reloading the app, etc. Even trying to type in the search box I had to wait for my letter punches to load for seconds after typing. All other apps on my phone are fine and do not pose this issue.

Why we love UO. My daughter feels like herself and her best self when she is wearing UO clothing. She wants to set herself apart from others style wise and really finds she can do that wearing UO clothing. She is comfortable, happy and confident wearing UO clothes. It is truly one of the things that helps her most when she is feeling stressed out or anxious. Being able to create an outfit or express herself in UO clothes (her room, music etc) is very grounding for her. Thank you from a Mom who knows that UO is more than just clothing to her child it is part of her confidence and helps her self esteem grow.

Love this store but. I love shopping at the actual store but the app is a complete mess! I recently tried to purchase a few things of this app. I received an email like a week later that my order has been canceled for some odd reason. They had said I didn’t verify my card which I shouldn't have had, but first of all they should have told me I need to verify my card right then and there, they shouldn’t tell me a week later before my order is supposed to come. So then I had to call my bank and urban outfitters customer service and dispute the money that they won’t give back. That’s $155 they are getting away with. Do not recommend app go to actual store if possible.

Men’s selection. Urban outfitters really don’t care about the guys like that, the selection for guys is legit minimal and barely any variety. I feel like with the guys they just be like “just give them this, they will be ok” but with the females selection it’s a wide variety and their clothes are more affordable. Just like now they have a $10 sale going on the women’s department has 324 different items to choose from the men’s department has 59. That’s messed up in so many ways.

AMAZING!!. this app is everything! it has every style and genres of clothing! a size guide would be nice but you can just look it up on google. UO also has a wishlist feature which is so appreciated. they have a very nice sale selection. i was very surpirised that not only does UO have cute clothes, but they also have skincare, and cute furniture and room accessories. i sometimes look for clothing inspiration and i overall love it. i kind of wish there were more wishlists available instead of a limit of 5.

Please stop using LaserShip. I’ve always counted on UO and other Urban brands for fast and reliable shipping and good customer service, but seeing that my most recent order was shipped using LaserShip (instead of USPS, which I was used to from UO) I will think twice before ordering again. My package has been saying it will “be delivered” that day for the last four days, and even with an “out for delivery” status for over a day no updates. This sadly isn’t the service I’ve come to expect from their brand. The app itself is clean and easy to navigate, just be wary of shipping times if you need anything urgently.

Love it!. Love this app! It is very easy to use, notifies you when there are sales, and the reviews are really helpful. They encourage people to review items by giving you points that go towards rewards when you review an item. Only think I wish they fix is the reviews. Whenever I want to read the reviews a lot of times it doesn’t let me scroll all the way and a lot of reviews just keep repeating (like I see one review several times rather than just one time) and the photos that people post for reviews often glitch

For Clothes Only. This app is great for shopping for clothes. You’ll actually have no problems receiving them through the mail. I would not recommend ordering furniture or home goods through this company. They have a track record of extremely long waits for shipping furniture, etc. and this was before the pandemic started. I’ve waited over 4 months for a headboard to ship and the shipping date continues to get pushed back. Same thing with the nightstand I also ordered. No real date for when the item will ship and no one working in customer service knows where or when the furniture will ship. I understand a delay because of COVID, but I’ve still been able to receive packages from other companies.

UO is actually my home. 🎉. Urban outfitters is amazing. I love the clothes, jewelry, accessories, and home decor! While you shop they play a bunch of cool and funky songs that you can add to your playlist. The workers are always nice and helpful. The clothes are really good quality and they have clothes from any era which is so cool! They also have really cool books you can check out and they have a bunch of vinyls from new artists to old to go with your record player! Overall I think urban outfitters is just such a cool store it makes me feel happy. Just really good vibes.💛🛍💛

Love love love!!!. Absolutely adore the UO website for obvious reasons such as wider stock & selection of the extensive trendy pieces urban outfitters is known for providing, to all the cool ways to earn from uo rewards program!! I am constantly searching for new online boutiques to purchase one of a kind pieces that make MY style unique, always on trend, and constantly Jocked by less than impressive ‘style fans’ 🤔🤨 I take great pride in the originality my closet boasts & urban outfitters has quickly become one of my favorite places to expand My ever growing collection of fashion ❤️❤️❤️

The worst online costumer service. I am moving to a new apartment and decided to buy my bedding through urban outfitters. It was the biggest mistake. My order went on backorder which I was not notified for and I purchased my order with expedited shipping. They had trouble with my card information so I gave it to them again, it went through just fine but then they prolonged my back order another week. I expected they at least refund me on my expedited shipping but this did not happen. Their app bugged out on me several times and would not allow me to view my shipment. I will move into my new place without my new bedding. This has been a nightmare to deal with along with moving to a new place. I will never again shop at urban outfitters. Save yourself some time and go buy bedding elsewhere.

Very convenient and aesthetically appealing. I really like how it really resembles the layout of the website. I like everything about the app but there’s a small feature that would be added. I made an online order on the website and then after that purchase, I had decided to make an UO account. I just wish that there’s a feature where I can add order id and keep track of my package status on my account without having to remembering the id and the info is just on my account in a tap.

☮️ baseball hat & 🇵🇦 brim hat. I received my ☮️ baseball cap as expected, & recvd many compliments, but I have yet to recve my Panama brim -reason, for its on back order. Thank you Urban Outfitters for the e-m, to let me know why I have not recvd my package. Other companies should follow. Consideration, acknowledgment, is all it takes to have customers know when, or why they have Not recvd their merchandise. I would give MORE ⭐️’s, but 5 is all you can give. This hat must be popular, I cannot wait till it comes to my door. Respectfully, Val ✌🏼

Interface could be better. When editing my wish-list, i had to delete one by one. When shopping for clothes, initially there are excluded items unless you put in key words in the search bar and look for clothes that way. Would be nice if Urban Outfitters shared it’s affiliates and social media in an “about us” section, or at the bottom. Not everyone can leave a review on an item which makes it vague/difficult to know about a products quality, would be nice if you can leave a review and have it verified by website holders.

Cart reservations!!!. I literally can’t even get enough time to check out my bank account before I get back on the app and my item is now sold out! You really need to install some type of cart reservation at least for 5 minutes so people can gather their thoughts and make a decision! This has happened to me on multiple occasions and is very frustrating, especially when buying sneakers.

Can’t view reward. The UO app works okay besides the fact you can never view your rewards. I love the graphic tees UO has available so I do buy multiple shirts throughout the year. I never know if my purchases have gone to any point system that supposedly UO has to offer like most stores. It’s disappointing because I would to see the reward points that I have with my purchases I have made. Anyways, it would be great if the app actually showed your reward points to actually give you more of an incentive to buy more, but what do I know I’m just a customer. That is all…

This app is okay, but. This app has a variety of very nice stuff at decant prices. But here’s the thing, I signed up went on the app to get a $5.00 reward to get something cute for $4.00. But I live 2 hours from the nearest urban store. So I went to check to see if it was free to ship and it was. So I’m like cool, then i get a text from my friend who is doing the same thing and she said you can only buy something with the reward money if it’s higher than $5.01. Bruh one cent off. And she said that there was $5.00 shipping. You really juked is urban. Y’all really need that money huh. So tired of this. Why can’t y’all just tell the truth. I seriously don’t understand. Y’all are so expensive ain’t nobody shopping there, like bruh.

Checkout. Your checkout stinks! I was trying to move from screen to screen to insert the shipping information because my purchase was a gift. Each time I moved off the screen on my phone your system took me off the shipping information screen and erased all info I had inserted. Looking back at the zip and the phone of my recipient caused me to have to completely restart. Not efficient at all. And now your comments...ugh! It requires a nickname, which I have now attempted to compete 5 times but each selection is taken and there is no way to bypass it. Very bad setup you have, if you actually care about what customers have to say.

Issues placing orders. I have been in possession of this app since January 2021, and have only experienced problems making purchases each time that I have attempted to use it. Pages lead to glitches and errors after putting in valuable credit information, payments made without authorization and unfortunately UO has haphazardly allowed these issues to continue without investigation, despite my calls for help and assistance. Navigating the desktop version is worth more than this. Signed, Nea-Sa’Mon (fae/they/them/femme)

Urban App. This app is great and i totally recommend purchasing it. However, once you order something you can’t cancel the order even if it hasn’t shipped out yet. I had this problem where I accidentally bought the wrong color of something and I wanted to cancel my order, but it was too late. I will just wait for it to arrive to return it, then purchase the correct color. Besides this case, this app it amazing and is easy to access “liked” items and rewards. You can get $5 off or 10% off by being on the app or purchasing something.

Checkout process needs work. I frequently add things to my cart and will come back to it when something goes on sale or there’s a promotion. I love almost everything at the store and will accumulate over 99 items in my cart. Once it’s time to buy, I have to remove each item one by one and wait for the screen to update which is extremely slow! There should be an option to remove multiple items from your cart easily. Since this is such a time consuming process, I rarely have the energy to buy the few items i want because it takes two hours just to edit my cart!I