Cars.com - New & Used Cars App Reviews

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Awful update. This went from being a daily app for car shopping and car research just car browsing to being totally useless for an iPad user also of the most recent update. It’s stuck on a mini screen like it’s designed for a phone and just stretched to fit the screen. It won’t even go to landscape mode which is the only way I use my iPad. I’m going to have to stop using this app until it returns to useable form for tablet users. I feel like I’ve lost an old friend...

Mobile App and Max Digital. The DealerCenter Mobile App is amazing. It is very easy to use and brings all pertinent information to the fore front. Max Digital gives you all the vehicles’ market values so that you know exactly how to properly price your vehicles. It is also easy to add the vehicles and photos to your inventory from the app. Our representative for DealerCenter Maryann Iglesias is one of the best that I ever encountered. She goes over and beyond to make sure that all of our needs are handled and always seems to be available. I totally recommend this application and its service to anyone looking to making their car marketing experience the best!

Good app but broken in a bad way.. Two things, firstly, I was trying to filter the cars so that I would see used cars made by Toyota, Honda, Mazda, and Nissan, that were under 10,000$, and had less than 10,000 miles on them. However for some reason the option to select maximum or minimum mileage was not an available on the filter. Secondly, there is an option to sort the cars by lowest milage to highest mileage, however when I had the app sort the cars by lowest to highest mileage, thousands of cars with NO mileage entered showed up. There should be an option to filter out cars than don’t have a mileage entered in on them. It’s a great app otherwise but those two things are unbelievably frustrating. Would not reccomend.

Needs Options to Search for Accessibility Features. The overall search experience is great and it’s usually relatively simple to find what you’re looking for. However, I have been looking for wheelchair-accessible vehicles and have found that it’s extremely difficult to find what I’m looking for. Wheelchair ramps, lifts, and steering assists are not available as features, and when I use the keyword search to look for these features, I find maybe 10 results across the entire US. Giving dealers the option to add accessibility options to their features list would make the car shopping much easier for people with disabilities, as most accessibility-oriented websites have a very small selection with outrageous prices.

Better than most. If you’ve been searching for a car you’ve probably downloaded every app and realized most of them work and feel like they were built by an intern. This app is slightly better than that, but that’s not saying much. Honestly I’m surprised this app has so many five star ratings. I guess the average person has extremely low expectations when it comes to buying a car. One “must have” feature I wish someone would implement is the ability to block/filter dealerships from results. There are dealerships I don’t ever want to see because I know they’re shady. And I absolutely do *not* want to see anything from Vroom, ever; who the heck buys a car online without driving it?! That’s insane.

Thank you. Thank you, looking forward to seeing these features added back. Glad to see some developers taking the community’s feedback into account. Why keep making the app more and more complex? Other than a few bugs/crashes the app was great prior the most recent update. Please go back to being able to set custom prices(not 30k-40k,big difference.) and have the option for make/model separate. In its current state I do not recommend as they keep making changes that are ruining the app.

Glitchy and Too Narrow for iPad Screen. What’s wrong with this app? I have used it on my iPhone for years and liked it. However, I loaded it onto my new iPad and it does not fill the entire screen, but is instead too narrow, much like a standard definition TV program that fails to fill an HDTV screen. This is pretty basic, isn’t it? Failing to fill an iPad screen? It’s also glitchy, as it locked up several times and would not allow me to return to the home screen. I’ve tried it several times, hoping they had corrected these problems, but ended up deleting it every time.

The ups and downs of ever changing software!. I use this app daily for the past 6 years. I’ve seen it improve to the point of being a useful tool and then it goes the wrong way. I’m wondering if they are using a different software company? Anyway the most effective tool for me is the filter/features after defining the make and model. Currently the most popular vehicles in the US are pickups, SUV’s and crossovers. The software does a pretty good job on SUV’s and crossovers. However, on pickups the features options available are missing some very important options. First, on half ton pickups we need an option of long or short bed. For example, the f-150 crew cab can be configured in 5.5 bed or a 6.5 bed. If I want to find a 6.5 bed, I’m SOL and will have to look at every single truck to find the few 6.5’ beds out there. It would also be nice to specify max trailer tow options or max payload options. These are important options and should be part of the options list.

New version is crap. The new version is crap. The sold cars that I saved used to show up on the bottom so I could easily delete them that doesn’t happen any longer. Keep getting error message that says I can’t save anymore because I have reached the 100 saved cars limit even though my saved count says 40. When I review my saved cars and exit from one I am looking at or delete one it jumps back to the top of the list. I hate this new version but I could not open the app unless I updated. Dealers are losing business because this app is crap. Stop making people update if they like the old app!

Filters Need Improving. When filtering by vehicle features the app shows you “or” results not “and” results. If I’m looking for a vehicle with a heated steering wheel and third row seating, I don’t want those selected options to show me vehicles with either of those options, I want to see vehicles with BOTH of those options. I feel like the app used to show vehicles with both options but now it shows vehicles with either option. That makes selecting more than one option completely useless.

Horrible app. Been using this app for wow yrs and still same old issue. Runs slow. Very sluggish. Constant pop up that says (can’t download) press (done) or (retry) so stupid. As well as the annoying million post of same car by whatever dealer or private seller that just spams the F out of reposting the same exact vehicle… very annoying. Also not having the ability to report fake or scam ads or ads of same exact vehicle lol Like market/program team terrible. How do you not give people the choice to report stuff like that. I rather pay $10$ one time and improve this app then it to be free and piece of cow Sh!t.

Making car buying even more of a headache. If they would simply put the necessary fixes into the app, this would be invaluable. But pictures never load, and the sorting of info is terrible. It must be the method the sellers input info that doesn’t get detected when you filter. If you choose you want a sunroof, well it will narrow down 500 vehicles to 10. But if you don’t filter that way, there are waaaay more vehicles that actually have a sunroof than it showed through the filter. So you’re forced to manually search through hundreds of vehicles, and pray to God a picture will load showing whether it has the features you’re looking for or not. There is also a tooooon of shady business practices done by dealers here. They consistently mis label vehicles, say they have features they don’t, and out ridiculously low prices ($1000 on a brand new vehicle) just to get them to show up in every search. It’s clear this company is just collecting money from the sellers, and pocketing it. The app has been this way for years, it’s nothing new. Autotrader has its own issues, but it does at least work the way you’d expect it to.

Terrible user experience. Who approved this update? Searching for a car is an insanely terrible experience. It forces you to “reset” your current search by allowing multi-select. Also, after selecting a Make, you have to hit the “back” button in order to select a model? What? So weird. It’s really not hard to make searching for a car an easy experience. I really hope they update the search again and get rid of the current search method.

Bug report. Devs, when you select multiple features, it treats it as an OR operator instead of AND. That means that searching for cars with heated seats and a moonroof actually returns more results than if I just search for cars with a moonroof, since searching for both will return any car that has heated seats OR a moonroof. It doesn't work this way when using the website so I assume this is a mistake with the app. Also, it becomes more difficult to specify price as a filter after the initial search. While these bugs make the app less usable, it's overall much better than other apps. Not just because of better design but saved searches, alerts, and filter by auto-emergency braking are hugely helpful features that I haven't found elsewhere.

Stop abusing the app with excessive ads.. Nothing feels better than finding what you’re looking for and making a satisfying purchase. The app is very intuitive and compliments the desktop version, but the latest updates makes the mobile experience horrible. There are ads within the search listings, there is non removal banner ad at the top and there pop up ads when you press a button just to navigate through the app. This is ridiculous. Bombarding users with non relevant ads is very annoying and counter-intuitive. I recommend creating an ad-free “Pro” version for those who enjoying querying through your database of a million plus listings without the headache. It’s only a matter of time when users will realize this and uninstall this app, while going to competitors who offer a better experience, or simply use a mobile ad-blocking alternative.

Day 50 no car no refund. Delays every step of the way and most worrisome is that the car they sent to me had an obvious defect - whirling noise due to bad brake pad and wheel. I decided to swap cars instead of fixing. The replacement car was due to be dropped off, but an hour beforehand received a message that there was a quality issue with that car and it would take a week to fix. Prior to that there’s lots of confusion with them withdrawing the payment from my bank account and I ended up having to go to the bank and request a cashiers check. It took them over a week to pick up the first car with bad wheel, and since then since then, I’ve been trying to reclaim my money to no success. It’s really frustrating experience if it doesn’t go as planned. I imagine if you finance through Carvana and your car doesn’t have a defect the process is pretty smooth but if it doesn’t. Buckle your safety belt and try to not go mad. Peace and love.

Amazing Car Buying site. This is super easy to navigate, and to contact the seller, it usually has all the information the car needs with pictures. I live in long island, and even though i live in the state of new york, i live 15 miles away for connecticut(across the Long Island Sound) if you can have an option to find cars that are let's say a 15 minute drive from you, not in a mile radius, because most of the cars on the app are across a body of water.

The best app I’ve ever used to search for a vehicle!!!!. So simple, so easy to use and best of all, is that almost all the listings I’ve been looking at, have the Carfax that you can easily click and check to see about the history of the vehicle. It’s soooooo helpful to be able to look at instead of having to wait until you actually get to the dealership!!!! It is so freakin nice and convenient and it really really helps to save time while looking at all the options for cars. It can really get overwhelming and frustrating having to ‘hope’ that the Carfax for the vehicle you’d looking at has a great history! So to the app makers many many thank you’s!!! Words can’t express how much I appreciate it. I don’t have a car now and don’t have any friends to be able to take me around all day to look for a car. And so this app is so wonderful to help to eliminate so much anxiety!! I really really appreciate you guys putting the Carfax history and for making the app so easy to navigate! I sincerely applaud your efforts and common sense for making such an easy to use app!!! Wish more were like yours!!! All the best and peace be with you ✌🏻✌🏻✌🏻🙏🏻🙏🏻🙏🏻🙏🏻👍🏻🙏🏻🤝🤝🤝👏🏻👏🏻👏🏻👍🏻👍🏻👍🏻🙌🏻🙌🏻🙌🏻👊🏻👊🏻👊🏻👌🏻👌🏻👌🏻💜💜💜💜😎😎😎😎🙂🙂🙂

Bad update. After the last update the app became not user friendly. You search for a make and after looking at cars and if you want to search for another make the make from the first search stays checked!!! To select the year now you have to select newest and oldest year in two different screens and you cannot skip a year between oldest and newest instead of checking the years you want in one screen like before!!! With this update you need to go over many screens and clicks which is too much and annoying. Why make complicated an app that was working great ???

Can’t use anymore :-(. I am very disappointed in the required updates. Due to the pandemic money has been very tight and I am now forced to upgrade my phone because the model I have does not support iOS 13.... As of now, this is not possible financially which means I can no longer utilize this app to search for my next vehicle.... thanks for nothing Apple!!! 😡 The developers should be aware that not everyone has the funds available for a new phone and not require users to have updates that are not compatible with their phones. I know several other people with the same issue and it’s very frustrating trying to use an app that up until recently “requires” a certain software to function.

Best car site, very user friendly.. Love the site best user friendly one on the market. The only thing I do not like is there is no icon to have a post looked at by administrators to have a post removed because it is misleading. I always search lowest mileage but there are people who put 0 or 85 miles in which these are high mileage cars which I refuse to buy. Their should be a review icon so this can be modified or removed from site because sometimes I will scroll through a whole page of cars that have 0 miles which they have very high mileage when I look into it and waste my time.

Great app....has a serious Glitch and crash issue though. I just downloaded the application. The search filters are pretty good but I would like to see more filter options for specific options, specifically for the interior, and the ability to search multiple different brands/models at one time for a direct comparison. The glitch and crash....After you select a vehicle to view out of the filtered list you have created you cannot return to the original list without the app crashing and restarting. It happens every time. All in all it’s a great app and it seems to have a connection with more dealers than the “other” automobile search app. Please fix the issues.

Best App to search for cars!. I have been using this app and a couple of competitors apps for some time now searching for a car to get at the end of this year. I can say with 100% confidence this is the best/easiest app to navigate. The UI is incredible with all of the different filters you can add to your search. I love how it narrows it down and tells you how many cars are going to be in the search based on which filter you select i.e exterior color, year, etc. I don’t typically write reviews so, obviously this app has given me a great experience!

Love it but needs some tweaks!. I love using this app, especially being able to check the Carfax with one click. What would put this app over the top for me would be the ability to add notes to my saved cars. Especially if I could share with my husband and he could see my notes on why I liked that specific car. I also really wish I had the ability to eliminate cars from my search. Sometimes the Carfax reveals something I’m not ok with but then I see it in the search again the next day and forget that it wasn’t up to par for our needs. I end up feeling like I’m wasting time viewing the same cars over and over again accidentally. Other than that, it really is my go-to car finder app!

Great app. Only one thing im not happy with is that you should be able to save the cars you like without having to open an account... i dont sell cars im just interested on them... im looking to buy a car in the future but i cant save them to compare prices and packages... on safari if i leave the page open i can save all the cars i want... if thats the case then theres no point of having the free app.... just saying... maybe it will help more

Used to be a great app. I used to love this app and it was my go-to source for all car sales info. However it’s been a while since the app fully worked. I’m not sure what’s going on but when clicking to see the details of the cars most of the time the pictures won’t load despite a picture on the main search screen. The app is also funky in how it saves searches by adding parameters that weren’t in the search (e.g. radius of 30 miles somehow saves as 20 miles). I’d really like to continue using this app but it’s just been buggy for a while now.

Not Very Helpful. The features section is worthless and does not include manufacturers options and packages in an organized or useful format. Gives you a laundry list of irrelevant features. Window sticker access would help this shortfall. Leaves you guessing if the dealer really has the car you’re interested in. Another auto app engineered to get you to call or visit the dealership…waste of time. I’d rather shop online in a productive and meaningful way, find the exact car, and then reach out to make a purchase. I have had better luck going to each dealer’s website, but that is time consuming.

Host lied, Turo took his side. In short, the host represented he had an EZ pass. When I picked up the car there was no EZ pass. Host said I dont need an EZ pass because the cameras will pick up a license plate and bill him. What he didnt tell me was each bill would add a $50 fee, so I ended up getting billed over $200 in fees by the host about 3 months after the trip ended. Told Turo about what happened and they said I didnt request the EZ pass - when I did - and offered no meaningful compromise or solution other than you have to pay. They charged my credit card without my review or approval. I deleted my account immediately because I can’t trust Turo to do the right thing or even something close to the right thing after this experience.

App is ok, please update. Picture loading time takes too long. This could possibly be due to too many posters have too large of file size they’re uploading & it’s doesn’t compress properly. I feel that allowing a user to select multiple models from a manufacturer (or from several manufacturers). For instance, let’s say I’d like to only see Toyota: 4Runners & Landcruisers as well as Jeep: Wranglers all in one feed. That’d be nice. Perhaps another feature would be to allow to shop for engines without models. Meaning, maybe I wanna see any auto which features a GM LS3 motor. Or anything with a Cummings? Furthermore, you’ve a lot of post which are incomplete. There should be a fail safe that a seller cannot post a listing if the form isn’t complete. Too many, “unspecified” vehicles in here. This could also allow for potential user to discover/search for a feature which they may be unaware of as an available option on other autos. For instance, a rear (back) window which rolls up and down. Some Tacoma’s, 4Runners & Tundras have this feature but another manufacturer has a model with this feature too (I’ve forgotten who & which model. See, this is a useful feature to have). I’ve more ideas, but you get it. I’m not putting it in blast. It’s a decent app. It’s my ‘go to’ when researching rides. It’s not been updated in...forever. Perhaps some of these things are in the next version.

Happy to review!. Short review: It’s a great and intuitive app! So easy and detailed! You won’t find better results using anything else. Long review: Just find the make, model, price range, and distance (you’re willing to travel) and you get great results. (I usually ‘sort by’ “Newest First”) If you want to search with more filters such as a mileage cap, or specific features you want, you can narrow down your results! The app will save your preferences for your next session so you won’t need to go through the process every time. You can contact dealers or users directly from the vehicle you’re interested in and even see dealer reputation, reviews, and other inventory. It’s easy. I’ve been using it for years. Btw. A really cool and rare thing is the developers of this app listen to its users and do their best accordingly. It’s greatly appreciated Devs!

Good search app, except scrolling could be better.. I like using this app to find used cars. But when scrolling quickly and then using my thumb to stop the scrolling, if my thumb happens to hit an advertisement, I inadvertently click on this advertisement, and the app takes me to the ad. Is annoying because I would need to close the ad and return to the Cars app. This doesn’t happen when scrolling on social media apps.

the app is glitches. I love this app because I am able to make a profile and heart all the cars I like & check the app weekly to see if the cars have been bought or not! Lately I’ve realized the app freezes then it closes automatically! If you can fix that ASAP I would greatly appreciate it! Also when the saved cars get purchased it would be better if you just remove the cars from our saved profile rather then having us remove each purchased car one by one.

Update is terrible. Using a different app from now on. Not sure whose idea it was to change this. Whoever it was needs to be fired. The old app was the same for many years and worked PERFECTLY. I’m not sure why they decided to suddenly change it completely because now you guys are losing everyone who used the app before. This new app is completely useless. And when it does work, it’s so hard to use to not user friendly at all. It’s a complete pain and you can’t even do a simple search without having to hit multiple buttons and selections. No user friendly at all. Not even close. I will be using autotrader now unless they decide to go back to the old version. It’s a shame because this used to be a great app.

Terrible selection. Nothing older than y2k, nothing less than $2,000, even if they did have something good to offer I couldn’t find a system to set up notifications for the year, make, model, price range I'm looking for when they show up. Aside from the poor selection and that one very important feature the actual app design is very nice and I hope the app developers were paid well. I would love to use this app in the future when it changes but as it is now it’s not even on the same playing field as apps like ebay motors, lkq, and marketplace.

Almost unusable, pictures don’t load. I’ve been using this app for years and bought a lot of cars through it. But I’m the lady two years it has become almost unusable. The thumbnail pictures only load on about 20% of the search results. And when you click on a listing, almost no pictures load. Same on all my devices and even on the web version. I literally can’t use it to find a car anymore. I’ve left feedback dozens of times over the years and they don’t seem to care about users. There are so many little things that make the app annoying and they don’t seem to have any care for the actual user experience. I guess I’ll have to use one of the others apps

Great resource but bad slow. It’s good when it works because you can look up cars in your area and beyond. Biggest gripe is that it’s been getting slower for the past 12 or so months and seems to be getting worse. At the beginning it freezes for about 3 mins, I’m guessing to update databases. Just not very efficient. Lately it’s just been freezing altogether when looking at specific vehicles. Hope they figure this out because it is a good app when it works.

Sync Problems. creating searches on website (iMac w/recent software w/ Google Chrome) works good, however when running the searches on my iPhone get no results “No information Found”. Searches I created 6 months ago work on the website work fine on the iPhone App, but newly created searches do not work. Seems to be a sync problem between website account & recent iPhone App. Developers please fix this iPhone App, & yes I am using the most recent version available in Apple App Store.

Issues with the app. I love this app and use it off and on to look at vehicles for sale. I have a daughter that is about to turn 16 so I have been looking for a car for her for some time now. But my issue is that recently when I do a search for a car it will totally kick me off the app all together. I can’t even search for any cars because as soon as I push the search button it kicks me off. I am really disappointed with the app right now. I really hope this issue is fixed.

Great Tool for Car Buying. This app is fantastic. It shows you both new and used cars in your area, compares prices on the vehicle you want with others in your area to get you a fair price, provides you with the car fax in one easy click, and it even has its own calculator/estimator so that you can play around with the numbers of what you’re thinking to put down as a down payment. I highly recommend this app to anyone looking to purchase a new or used vehicle.

The app is incredible and makes finding the best vehicle easy to find. This app is so slow / glitchy that every time I scroll through I almost inevitably click on the wrong car or on one of there MANY ads they have playing all the time. I get the need to make money but every time I click back another full screen ad pops up. And after 5-10 I have to watch a 20-40 second long video about a game I will never play in my life. They keep adding new features and the app keeps getting slower. I would recommend just using the online version as it is much easier to navigate and much better functioning.

Bad update. Whatever update y’all just did totally ruined the efficiency of the app and created bugs. Having to go back and choose the manufacturer before being able to choose the model , every single time, is ridiculous. It worked great before, with the manufacturer and model in 2 sections, why change it? I also noticed that since the update you can’t select the mileage option under the filter section, you have to go all the way back to advance search to use the mileage criteria. I’ve used this app nearly every day for the past 3 years and usually the updates are helpful and y’all seem to listen to your users, I hope you’ll listen this time when I say, you’ve made the app worse with this update. Also, side note, an iPad specific app would be great, just a thought.

Latest updates have taken app downhill. App worked fine for years, the latest updates have left me scratching my head. The app constantly freezes during searches, it crashes while loading, not to mention the drastically changed UX that is borderline embarrassing. I felt the need to go out of my way to write this review after purchasing 2 cars through the app in the past and now being unable to even browse the cars I want to see without facing some sort of backend issue. My biggest gripe right now in the UX experience: when I select a car make, why in the world would I want to be automatically directed to see every single available car from that automaker? Sometimes this returns 5k+ results which is guaranteed to freeze the app. When the app was simple is was perfect, stop trying to complicate it!

One thing different about newest version of the app. The only thing I dislike about the newest version of the app is that there’s no clear way to tell whether or not the cars that have been “saved” are still available. On the old version, when you clicked on your saved cars list, if the cars were no longer available, that would be clearly stated across the place where the picture of the car was. If this could be fixed it would be extremely helpful. Thanks!

Excellent but.... Can’t select more than one make at a time. Plus when you want to select more than one feature it doesn’t filter both, it add all the cars that have each feature. For example I want a car with leather seats and a third row. I select both features and I get ALL cars with leather seats and all cars with third row, not just the cars with BOTH leather and third row. Hope that makes sense. Otherwise easy as pie I use this app often.

We want the old app back!. I’m clearly not alone when I say the redesign is TERRIBLE! I’ve been using this app for almost ten years (yes, essentially since its inception) and this update is so bad, I’m considering uninstalling the app altogether, unless they make some MAJOR changes. I’ve sent the feedback team several emails practically begging them to fix all the problems: 1. No longer able to sort saved vehicles 2. App often times says it’s unable to connect, even after restarting and trying both wifi and 5G data 3. You have to clear your search selection every time you change the make/model that you’re searching for, or else it compounds the previous search with the new search (LIKE, WHY?) 4. There’s no quick way to unselect individual filters that you’ve applied. You need to manually go through each filter and unselect them one-by-one now. Again, what were they thinking? 5. Photos often times don’t load for listings (this has been a problem for years… still isn’t fixed)

The app is great but could use some minor improvements. Every time you get a notification about a price drop on a vehicle when you click on it (hoping it takes you to the car that had the price drop) it doesn’t it just takes you to your saved cars which isn’t helpful either because if you have multiple cars that’s the same model how would you know which one had the price drop. And the saved cars without the notification still doesn’t show you what if any the price drop was. Definitely could use some work.

Very user friendly. I am pleasantly surprised at this app. I’ve always gone to autotrader for all my vehicles whether it be with through the website or app but I have a strong feeling I’m going to find my next vehicle and future vehicles through this app. This has vehicles that autotrader doesn’t using the same exact sections. This is extremely user friendly. I will get notified on price drops for vehicles I am interested in. Cars app just got a new user.

TMI. When it works, it's great! Too bad it only works about 10% of the time. Crashes more often and works more slowly than any other app I have ever tried. Maybe the volume of information they provide is just too much for my little phone to handle. UPDATE: Not sure whether it was an upgrade to the software, or the fact that I got a new phone, but for the past several months (other than having the app freeze when you first open it, presumably while it is connecting to the remote servers) there has been no instability or any other issues. So, to quote myself, "When it works, it's great!" UPDATE 2: Really wish they would re-develop the app for iPad. Nice that the old version still functions. It’s just kind of odd to view because the iPad version looks as though you have set your phone on top of your iPad screen.

I really tried to like it..... I’ve used this the app for the past 5 years. I even found a my first luxury pickup and purchased it because of this app; If it wasn’t for that I would not have been as long suffering with it’s many consistent flaws. I’ve used it on the iPhone5, iPhone X, and now the iPhone 11pro Max. It has literally had the same quirks (sluggish, crashing, not seeing a network connection, etc) and the developers have still not been able to resolve them. Normally I wouldn’t give such a bad review before at least working with the support team to let them know of the issues; however, the updates stated that these were the issues they were addressing, yet to no avail. I’ve just given up and turned to AutoTempest. I’m looking for another luxury heavy duty pickup and I just can’t deal with the app issues any more.

Not good on iphone x and above. When you open a car page. The pictures on top are cropped due to ‘the notch’ on the phone and the remainder of the top of the picture is blurred out like it’s ‘tinted’ so you essentially get the bottom half really. Please change that so there’s a bar up there instead of the picture starting from the top. I know it’s more minimalistic the way it is now but it’s not practical on these phones which are prevalent enough out there. It’d be great if you can take this feedback and improve on the app experience. The remainder of the experience is great!

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Disappointing/not useful. Drop down menus often don’t work- Sometimes they let you enter info of your search search (i.e. the model of the car you’re looking for). Freezes sometimes. Doesn’t let you list a car for sale. When managing your listing, it won’t let you do anything with the pictures (so you have to do the last 2 on the full site). Editing the wording is hard as well. Crashes sometimes if you look at another app. You can’t seem to find your own listing when you search it in the app, though you can find it on the full version. Often have to sign back in again.

Constant Ads!. Listen, I get that ads help keep apps going but they're constant! What is more irritating is that they're videos, and so it pauses whatever I have playing in the background on my phone. It's one thing if it's a few times I'm on the app but I literally get an ad every time I swipe on my phone. It's such a nuisance that I don't bother using Cars app anymore.

Sad. Extremely disappointed since the new update. I have been using this app for several years now in fact, I have used this app to purchase at least 2 vehicles and now I can’t search for specific dealerships nor can I view dealership inventory. Unfortunate but will have to move onto something else

Saved cars. On the saved cars can you add back date saved? Also when I car sells from your saved list can you have it where we can see what car sold and it’s listing price? Gong to be selling my car with you this summer and adding those two features would help me price my car. Why can’t we share cars anymore? The share button is not working?

RUINED THE APP!!. The app used to work flawlessly for at least the past 7 years! This most recent update made this app unbearable to use! I had to download the Cargurus app smh. It crashes every 2 minutes. If not, it’ll lose connection randomly. The search engine is more complicated and takes longer to search for the exact car I’m looking for. For example I used to have it search all BMW 5 Series. But now I have to search each model individually that is in the 5 series family. It’s annoying! Very very dissatisfied and disappointed. Can no longer use an app I used to use everyday for 6-7 years.

Easier to Click Ads. Whoever made the top-level decision to make it easier to click on ads in the app, you’re a horrible human being. In addition to that the filters are even harder to use than before. After all of these recent “updates” this app has become less useful than before, but since you know you have a search monopoly in a way, you turned to the dark side. D+ developers too, for having no spine. Don’t give me a crappy reply. You messed up.

Ford maintanence. Hi, l am Frank Campbell and I would like to comment on service received at Grapevine ford today. I have owned Fords off and on since1950. But the prompt service I received from Aaron Macvay was above and beyond all expectations. He was most polite, kind, and courteous. He is a winner and Grapevine Ford is fortunate to have him. Numerically I would rate the service a 10 out of 10. A tip of the hat to your entire service department and car rental team.

Experienced customer. My experience was the ability to find the right car for the right price, even cheaper with extreme low miles. Features help to choose right to avoid spending too much time looking for what you really need or want. Thx for making it easy. I have already bought 2 cars through this app.

Used to be good!. I’ve been using this app for the past 4 5 years, it’s my go to for searching for cars. But this new update killed it. Now I can’t search for anything without having to clear first. It’s so stupid. Like why change things that are already perfect and turn it into a garbage!!!! I think I’m gonna uninstall soon.

Makes me giddy. In a man way...(clear throat). I can't stop looking the distance you can search and the accuracy makes searching the dealers websites one by one or anything else a waste of time. If you reach out you can be sure to get a ring in no less than 40 minutes or the next day. I found a 2018 BMW B7 Pearl white with peanut butter insides. Everything else is nighttime...

Latest update unusable. The latest update has rendered the app almost unusable. The update seems to have deleted my account, so I created a new one with my exact same info.....okay, not a big deal just annoying. The biggest issue for me, however, is when you save a car and that car is sold, it doesn't update your saved list. This makes it impossible to track a car and any price changes through the app now. I'll wait to see if the developers respond to what seems to be pretty consistent feedback on the update; otherwise I'm removing the app.

5 starts but fix the back button. I’ve found my last 4 cars for me and my wife on here. very easy to filter to find exactly what we want. Only suggestion is to fix the back button when you are viewing a car. If you are set to dark mode, the bottom is invisible

Pretty good with a few minor problems. Seems like most of the crashes are in the past. One problem that I have in seeing the ads is that it is sometimes hard to see the name and location of the selling party. If an Ad says that it’s 200 miles away, I have no idea where the dealer is, and I would call the number just to find out the location. It should be more obvious in the ad.

An app that doesn’t do what it says..... Imagine an app that is supposed to tell you what people are paying for cars. This isn’t that app!!! IF you want an easy way to get on EVERY dealerships contact list - this is the app for you. If you want an app that helps you research cars and prices - go somewhere else. Now, I’m going back to trying to get all these dealerships to stop calling, texting, emailing - argh!!!

New Layout no good. I don’t like to use this app anymore, don’t really have the feel for it, loved the older version. New one have too many options to search multiple brands, multiple models etc. which is good for some but don’t like it. Especially when you need to choose the years make and model it’s very complicated. I don’t like the check marks ✔️ for selecting things( use the bulletin kind like before) Please lighten the options or hide some. Thanks

Mr. I have been using this app since 2013. I really love it. I bought more than 40 through it. I am out of Iraq. I have partners in USA. But I have the biggest problem That I can access to the carfax. It is always says error. I bought a 2018 Ford Taurus last year. I thought it is clear title, when I received its hood had prior paint. What should I do to have the carfax as well?

Great app with small learning curve. Yes, the search features can be a bit discouraging at first. Once you learn how to filter things down to what you want. It is a great app. The only issue is learning how to filter down your search through one or two searches. My example: I would have to search “ Crew cab trucks “ get that search. Then do another search with the filters for brand and model. I could not just select Chevy Silverado, Ram 1500, and GMC Sierra 1500.

Highly recommend! Will save thousands!. This app has been constantly changing over the years, except for crashing. As of September 2021 I have had issues with it failing on me! The searches are detailed or broad, based on how you search, and I have saved my favorite dealership to watch their inventory change.

Ok. App is fine, works fine...my biggest gripe is deleting cars off the saved list that have been sold. If the car is sold why do I still want it on my list? You have to manually select the car then a pop up comes up to confirm you want to delete the car. I’ve been looking for a new car so I might have 20-30 cars saved. So when these cars sell I have 20-30 cars to delete one at a time....time consuming and frustrating for something that could be fixed by adding a delete all feature.

It's finding in the area!. It's great this app searches near bye so well. I love that there is an abundance of pictures. I did get very specific once and I'm not sure if it's because this app searches for just big sales or if dealers are not posting more modern and inexpensive vehicles. I did not find anything for chevy pickups in any price range in my area. I guess that's just how it is around here now. Anyway this app is definitely going to be very helpful and is on the way to becoming something for anyone to use.

Always use that app for car details.. This is my go to place to learn about cars. I went on here when looking at buying a used car. I aways wonder specs about some cars and it’s all here. I was a witness for a hit and run accident and didn’t know the type car. Within a couple minutes of browsing on here i was able to give a make, model and year!!

Update got rid of iPad support. I used this app all the time for the past several years on my iPad and suddenly it stopped working so I deleted it and re installed it. When I did that, it is suddenly the iPhone version and is totally crap on the iPad. Why would you stop supporting iPad?!!?That is the most ridiculous thing ever. Time to find a new car search app. Also, I read some of your responses saying to use safari, that’s a lame answer. If we are using an iPad it’s generally for the apps and ease of using them for specific things. Don’t fix something that isn’t broken.

Fix the prices. So I'm not usually one to review apps but since I'm on this app everyday and there's been something that has completely changed my experience for the worse I'm going to throw this out there. For some reason when I search up cars the suggested MSRP price shows up as what the vehicle is listed for in the list of all vehicles. You don't know what it's actually listed for until you open it. If that can get fixed I believe this app is completely worth getting 5 stars.

Good but could use improvement. This is my go to ap for looking at used cars. Unlike autotrader, it actually sorts the vehicles in the sort order you ask for and not by tiers of advertising. However it has annoying limitations. Like When you select filters in a certain category, and want to add another in that category later, you have to first deselect all the filters in that category. Also no sort by make model feature.

New but certainly not improved. The new version has lost functionality and usability. For example, I have not been able to find the individual user reviews. The interface is not great. A lot of scrolling required. UX was better before. Now requires me to make an account in order to save results and no keyword search function. A big step backwards. Looking at the most recent reviews the voice of the customer is clear and consistent. They hate it. I will delete the app and check the most recent reviews periodically in the hope the developer actually listens to their customers.

I remember when this app worked…oh, fond memories.. Every person in charge of creating, running, or updating this app should be ashamed. You are taking money from your employer and providing nothing of value in return. A review is difficult to write since the app constantly crashes. I have a newer phone, great internet, I’ve deleted and reloaded the app. Nothing works. I have over a dozen apps on my phone that work flawlessly everyday. I use “Cars” occasionally and it rarely, if ever, works properly. I will intentionally not buy items advertised on your app in hopes that maybe someday someone at Cars will care. Perhaps if they start losing ad revenue they will because they obviously don’t care about the user experience. Heck, charge a fee for the use if you have to but the current iteration is essentially useless. I would be ashamed to say that I had anything to do with your app design.

Missing so many features. This app is so outdated you can’t search by fuel efficiency, you have to jump through hoops to get information on your car, you can’t even search by SUV crossover or subcompact SUV which is a style of car that’s been out for almost a decade. I don’t know who is working on the UX of this app but they are doing a bad job it is ugly unwieldy and doesn’t have the options that most people are looking for in a car app. Uninstalled and moving onto one of the many options that actually takes this into consideration shame because the deal rating feature was really cool.

Cars. Love the app but today it’s been crashing back to back. Even now the apps itself is saying, “No connection”. My phone is connected to WiFi and cellular data; I don’t know why it’s not working correctly right now but I have used the app for yrs(probably since 2018) and never had a single problem until now

Back to the website!. The update is no bueno. It's uglier and worst of all, it doesn't work! I continue to receive a "Something went wrong. Cannot connect to network" error even though I know the app is connected because the few saved cars that weren't deleted load fine. I just can't search for anything else. Maybe it's just teething, but please fix it ASAP.

Very helpful. Very helpful by letting you choose using lots of criteria such as distance, mileage, price, features and even color! Unfortunately when you save searches the functionality of the app no longer lets me name multiple searches - several of the recent improvements are actually a step back for how helpful the app is

Updates. Every update seems to bring me more irritation with this app, everything was simple now it’s over complicated. It shuts down automatically and click those searches that are recommended even when I’m not trying to, and why place my recent searches all the way at the bottom if there is obviously a reason they’re recent searches.

This used to be a good app.. Unfortunately if you’re looking for a local vehicle you have to scroll through all the Vroom, Off Lease Only, and Carvana vehicles first. (These businesses get horrible ratings online) You have to scroll through several pages just to get to a local vehicle at a local dealership or private owner. It has really made this app user unfriendly.

Keeps freezing and closing. The apps keep freezing when I click on a car. I figure it out and I think It’s the small banner ad under the price of the car before you scroll down for more info. It fails to load or something and it freezes and sometimes shuts down and I have to start all over. It’s not my signal or connection as I tested it different ways.

Continuous Regression. Features that should just work are regularly changed. Latest update is you can no longer change location distance after the initial screen. Why?! Previous updates have limited selection of the features section to only being visited once, again why? You should be able to select multiple features, and have cars that contain all features returned. It seems they had some trouble with this, so just threw in the towel. There are other car apps that are much more effective for searching and saving (I.e. Autolist).

Why change? Ugh!. I do not like the new updated version. When you start a new search, you have to de-select the make of the car in your first search. If you don’t go through this extra step, it combines car manufacturers or models. No thanks! Please default back to a clean search! Why did you mess up a great app??

Horrible. I have never wrote a review in my 33 years of living. I don’t know what y’all did to this. But I’ve used this app to search for and purchase vehicles in the past. I use this app quite frequently and now there are no searches available..? Kind of weird when the previous version would show me many cars that I’m looking for. And this version does not . It shows zeros for mostly all models, even when I maximize the search criteria. Smfh. Can’t believe this is what updating an app or software has come to in this day in age.

Seems to be a glitch in viewing mode.. The app is a great tool, my first point of ref when I want to investigate a vehicle for features, cost and availability. But on the iPhone 13, when viewing pics in wide screen mode, the top control bar goes away, removing the ability to return to the vehicle homepage and thus return to the search results. Only way out is to close the app.

Intrusive. This app has been interrupting me to ask for a review for years, and they're finally getting one. I look at cars a lot, but seldom buy them. Today, I logged on to this app because my wife and I are actually planning to buy a car. I start getting emails every time I save a vehicle, with no way to unsubscribe, while I was trying to save 25 or so cars to whittle down later with my wife. Great time to add this new "feature." This simply isn't acceptable. Don't bother with this annoying app, just goto Costco to buy a car.

App has been broken for a while. How hard is it to make a simple query and return the results? This app hasn’t been able to do that for some time now. For the life of me, I can’t get it to consider all of the parameters in my search for a manual-transmission SUV with a clean title from a selection of certain makes and models. For whatever reason, it ignores that I want to exclude certain models, making half of my results irrelevant. Is anyone doing QA on this app?

“Something went wrong” Dismiss or Try Again. How on earth can a “technology company” whose singular focus, business plan, and incoming generating principles center around a mobile application that is virtually unusable weeks after an update? How is this not corrected several days after the release? Ctrl+z, time machine, recovery tab....whatever it takes just revert back until the new app can have better QC/testing. You are severely losing customers/revenue. I am with the many people reviewing this application recently in the fact that I have never written a review literally since the inception of the App Store.

Doesn’t work with older iPad bc they won’t MAKE IT work. Been trying for a year now to get back to using this app. It continues to tell me to update the app that I already have. I try updating, it says you’ll need to download an older version. I DO this, it says I have to update to a newer version to use the app. Over and over again. What kind of sh_t is THAT?! Y’all need to get some professional app developers in here, that know what they’re DOING for gods sake, and figure this out. But, it really doesn’t matter to me bc, I’m moving on to something else. Hel,, Craigslist is better than this ridiculous mess.

Disappointing Redesign. The redesign, especially in dark mode, looks old and outdated - very disappointing. The color choices for the text, toggle and the top gradient bar are unappealing and do not seem uniform or complimentary throughout the app. You should, at least, provide a setting to disable dark mode (or disable use of the system setting) within the app. But light mode does not look that much better, either. You should restore the previous UI/UX, go back to the drawing board and follow Apple’s design standards / human interface guidelines.

The best app. I love the way this app is designed. I think the layout and features are perfect. I still think it’s the best one after spending time on other sites. The only two flaws I can see is it starts to become laggy after a while. You have to close the app and then reopen it to fix it. The only problem is I spend way to much time on this app lol.

Garbage in, garbage out. Autotrader’s database is mostly populated by car dealerships who are sloppy and careless. (Shocker, I know!) I just looked at 8 listings from different dealerships and all 8 were obviously wrong in some way, whether it’s the paint color that doesn’t match the photos, the trim level that is impossible for that model year, or mileage that doesn’t match the photos. This all makes me mistrust the data that I can’t verify and just turns me off. The app is so-so but the database behind it is poor. It feels more like leafing through the old paper book than doing a proper 2019-era search.

Use to be perfect!. This was my go to app for car searches. The latest update is horrible!!! I’m going to delete this app soon. You can’t select a maximum price which forces you to view hundreds if not thousands of vehicles well above your price range. Additionally, the make and model selection don’t work as efficiently as it once did forcing you to alter your selections to find the car you’re looking for!! On a scale from 1-10 it’s now a -2

Lost Pines Toyota. The location of Lost Pines Toyota, on the access road to 71 E. makes it very easy to find . The building is immaculate and so are all the models I looked at. The personnel gave me the information I was looking for and they all acted very professionally. In a very short time, I had the RAV4 I was looking for and very pleased with the entire transaction. I highly recommend this dealership to anyone looking for a new vehicle!

Car Hunter. I have bought three cars in the past 30 months using Cars. Com. First of all it gives you tons of information on what’s available. It allows you to search by body type, color, and interior. Really great feature if you have your heart set on a Corvette with red seats! Plus several dealers are competing for your attention all on one app!

Keeps crashing. 3 stars because I love the app, the quick search for prices, good filtering options etc. BUT after all these years of in-house development, it should be more stable (crashes every time I hit “search”), product should be more tested on various platforms before going live and maybe you should conduct more user surveys for major changes/design upgrades. People are resistant to change especially when the interface changes every 5 months...

Bring back the old search format. Please revert back to the previous search platform. I was a regular user of the app and enjoyed the simplicity and ability to narrow down my options based on mileage, color, make, price. The survey questions that force you to pick at least 2 vehicles is an annoyance, and limits my visibility to vehicles that I may not have considered. It causes more confusion when the user has to scroll through multiple listings based on the survey questions. Sadly I’ll have to use a different app for researching vehicles, this is just not user friendly.

It’s alright. Performing a filtered search is nice but once I sever something from a category (leather seats from features) I’m no longer able to select that category. Instead I have to remove the filters of the specific category in order to add more or change them which makes the app kinda cumbersome. Also, it would be nice to flag listings that have bogus information. Such as new cars that are selling for ~$200 or cars from the 90’s listed with Apple CarPlay even though the pictures clearly show a knob tuning radio