NatWest Mobile Banking App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Worse bank to have an account. They will allow you open an account and wait for you to deposit money into the account. Then send you an sms saying they don’t have to explain why your account was closed and you can not get the money deposited in the account until after 60 days. Meaning they will be using your money for something else and will not care if you have to die. Use the bank and regret it.

Face recognition not easily accomplished. 6 groups of tries is not acceptable but I guess I am supposed to be grateful it worked at all.

Good, Something has changed recently.. Overall a great app! Rivals some of the online only banks. However it’s missing a key features such a notification options of all debits and credits. Online banks apps notify you when someone pays you or a debit comes out. Also something has gone off with the third party open banking paylinks. Two of my services used to recognise I had the app installed and did authentication through the app, but both services now take me to the Natwest website login which makes authorisations of payments more complicated (dreaded card reader). I miss the above features and hope that they are fixed soon.

Good app. App is overall good, it’s very simple and easy to use and works completely fine and smoothly. However I really really wish NatWest would add more personalization and customization features to the app such as different colour themes and ways of displays accounts and balance. Overall can’t complain though would definitely like some more personalization features.

No longer accessible from a non UK number. I was very disappointed to find that this app is no longer accessible from my US phone.

On the road. I like that I can use the app wherever I am. It’s compatible with Apple and android devices and easier to log on to than the web version of online banking. I can get nearly everything done from the app! Great!

Great app, but needs dark mode. Needs a dark mode now more than ever since the latest update has made everything bright white.

App crashes and Cora chat feature is not helpful at all.. I have used this app for quite some time and mostly have no issues. This morning I started a chat from the app with the virtual assistant, Cora. I wait ages to get someone to contact me back and when I go to reply to them they are gone. This is not a live chat and they don’t give people any time whatsoever to log back in after receiving a text message. Incredibly bad. Having initiated the chat (first time of using that and NOT impressed one bit) the app now constantly crashes. I have logged out and restarted my iPhone (which has the 16.2 update) and can get to the app and log in, at which point it just crashes again. There is no way to talk with a person on the phone about Apple Pay issues, we are just redirected to use the app or website to use Cora. I have spent about two hours on a five minute issue and am still waiting for a solution to the issue, which is that I need a verification code to add a card to my Watch. Prior to this, I would have given the app five stars but today it has been a let down. iPad version works fine but iPhone version is the one that gives me problems. I hope the developer reads this to rectify at which problem I would give more stars. Today, it’s two out of five, but only because I can access it with my iPad.

Needs improvement. Constantly getting indications that there is some new information on the app when there is not or it is not clear what it is when I open the app. Also limits on what you can do on app

App forgets who I am. Every time the app sends a message, it forgets who I am and I have to get a new code. It’s not a huge deal by a little annoying. Switched off notifications but it still happens. Glad to finally have it in USA iTunes though

Facial recognition. I loved this app until facial recognition. Making a payment is now a chore

Transaction Alerts. It will help a lot if you are able to send transaction alerts to your customers’ phone nos to get them informed instantly of any transaction in their accounts

Very helpful. Great app. It’s very useful.

Natwest = CANCER. Hidden charges. Zero understanding of modern day security. Zero customer service. To Natwest and its board of directors you are not a human being but a thing to make money off. They hate u. They think nothing of u. Phone customer service to experience what it is being treated like an animal. U will lose money. U will be abused. LEAVE NATWEST SCUM.

Very good app. I live in america a lot of the year and the NW a app is EXCELLENT even when living internationally and when you have a non uk phone. When I upgrade my phone the app transfers data seamlessly unlike another major uk bank I have an account with ( which has failed me more times than I can say!). Best piece of info - when migrating app to a new phone DO NOT do it while on home Wi-Fi. Ensure it’s on network coverage to get code and security texts easily.

The perfect banking app!. I do all my banking using this clear, easy, well laid out app. They got it RIGHT.

Thank you. Glad I can finally install this on my USA phone!

Needs work. Great start! One thing that needs to be improved is the ability to cancel previous actions. As an example, when using Apple Pay and needing to verify with code. If you don’t have access to the code via a text message when travelling with a SIM card, would be great to cancel the request. Currently can’t do anything with the app until I verify the code. Should be able to cancel and go on using the App.

Not much help with Cora. I’ve tried multiple times to reach out to get my credit card that was declined for a payment here in the US unblocked in case that was the reason the payment was declined. I am within my limit and used chip and pin and for some reason the payment got declined To call from the US is expensive. The app chat keeps suggesting things I am unable to do and have not been able to speak/ chat to a real agent directly. Extremely frustrating!!!

Great app, missing one or two simple things. Definitely the best of several banking apps I’ve used. The most functions (really easy transfer and payment system) and intuitive. Why don’t you guys add a ‘total’ though?! As in, ‘this is the total amount of money you have in all your accounts’. Surely everyone wants that?!!

IT muppets. What was a useful app is now requiring SMS activation codes -but only if you live in a few countries. Otherwise their IT system can’t manage to send a text. Nor can you opt to have the code sent by email as other banks offer as. unlike Nat West, they appreciate people actually travel and may not have access to a UK phone at all times. Perhaps that’s why it’s supposed to be a “MOBILE” app?!. That’s apparently too much for their IT system to manage, even though the online system does it just fine. So I can do online banking via internet, but not use their app. Mind-bogglingly stupid. This app is I ll-thought out, evolving backwards. Who tests these out? Nobody with any inkling of customer service, that’s for sure!

Easy banking. I love use this app make my all transactions in daily basis is super easy and convenient to use in any shopping that you want it for personal and business also. Thank you NatWest you are the best

Transferring money. It has taken me a couple of hours, com I'm No and going. I could not find the link. Help line was useless. I just went round in circles. Finally have achieved my aim but not too sure how!

Trusted app. Easy to use and safe!

Annoying false Notification. In notifications I have one item permanently there. I can’t get rid of it and it’s annoying.

Does not work. Biometric setup does not work. Help does not work. Annoying to navigate as well. I rely on this app to perform almost all my transactions, and I'm supremely frustrated by it. Biometric setup does not recognize me. I have good lighting, minimal reflection from glasses, and I'm blinking like a crazy person. Does not recognize me. Last time I used help, the whole app reset and I had to re-register for online banking when the customer service rep replied to my question about biometric setup. I didn't even get to see the response. Now, I have to dismiss the app from memory to see any updates in the help area. NatWest, if you are going to use technology to create a barrier between me and my money, you need to make sure it works.

Afshin. Great app but verifying for changing the reference is a pain!

Great App. Now I’ve found my way round it, I think it’s great. Easy to do all banking procedures. Thanks!

Love the new look!. Just updated the app and it look great! It looks a lot more modern.

Good but no pay-in by scan. A phone camera can scan in a cheque to pay-in. And then credit the sum to your account. Surely the best British banking app would have that feature. They’ve been doing it abroad for 3 years now....

Incompetence!!. I’m suddenly unable to make an international transfer, which I’ve done many times before. I’ve wasted money and hours of my time trying to resolve this. I NEED MY MONEY!! What are you doing??

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Love love love it. The new savings goal feature is very handy! It enables you to set an amount as a goal, for a certain date, and then calculates the payments need to reach that goal! Other than that, the app itself is very easy to use, with both basic, and advanced settings.

Does NOT support overseas users. Issue after issue and a lot of wasted time with this bank and app. They do not support those living overseas and refused to let me withdraw MY money after 2 weeks of visiting a branch during my visit back home to the UK. Closed account and moved elsewhere to a bank that supports its customers and users.

At last some improvements thankyou. I have been waiting for four years to use this app, but only recently has it allowed me to use my non-uk mobile phone number .. at last!

Great improvements since I last tried the app. Much improved since the earlier versions which didn’t really work for international customers. Nice work NatWest, I can now conduct my work when mobile with the same security level as working from a desktop

Don’t bother. NatWest’s app is hopeless for anyone living overseas or not in the UK. Can’t get a single thing done, can’t log in, can’t find support. Outclassed completely by my other banking apps.

Annoying. Annoys me when there is a new update it logs me out and I have to re-establish login details.

App no longer supports overseas users. Had to update and now I never receive the activation code despite entering all other details correctly. Called customer services and they couldn’t help. Nice downgrade NatWest.

International payment hangs at confirmation and limits not displayed. App gets stuck in confirmation screen after making an international payment, unable to click done button to progress on iOS. No warning messages on international limits when making a payment, was a tiring process to work out amount by trial and error as the faq did not even address this or directs you to where the relevant limits are displayed. Fix your apps peeps, not acceptable

Problems with facial recognition. The app is fine but the new facial recognition technology is highly unreliable. At best it takes many attempts to get it to recognise me and at worst it fails leaving no way to complete the transaction

Nat West App. It has got better over time and is now easy and quick to use.

Latest version crashes on iPhone. Scenario: app asks me for passcode to login. At the same time ( if relevant or not ) I need to authorise a transaction made on a 3rd party website. After I enter the passcode....the app takes a second or so but crashes every time. I am running latest version of iOS on iPhone 12 Pro

Easy as. Using this from Australia is very easy. Card readers and cards sent over without any drama. Invaluable when you have UK income and want to chose when to exchange depending on the rate.

Great app. Haven’t put a foot wrong

Delighted. I only recently installed this App. It is easy to use and so convenient. You have all your banking activity at your fingertips and are always in control.

Too many connection errors. While on good quality wifi, I find the app won’t connect even when there isn’t an outage. I probably get an issue one in three times. Add to that, that banking with NatWest has been a hateful experience so far. I won’t detail everything that has happened but suffice to say, I’ve been given the runaround from their chat people to email to the branch to a phone number that NatWest doesn’t use, another phone number that couldn’t help, back to the branch. All to add a second person to my account.

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Too political. Nice app - being greeted virtue signaling messages is very irritating though.

Excellent. So easy to use when living abroad.

Just gets better.. Been a customer for 50+ years, a mobile user as long as they have had it and I must say the bank and the app just keep getting better. Update The app is certainly capable of completing many new tasks but the original, simple things like cash transfers between accounts have become a little harder to complete.

NatWest. Living in Canada the app seems to work very well. Easy to use and saves on postage

Excellent App. Fast and easy to use as all information to hand and well laid out!

Buggy App. App is very buggy and error messages do not indicate what the problems are. For example the View Pin screen errors out with a very generic error message. I’m surprised that this app gets such high reviews given its many faults and flaws.

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