My Vault Card App Reviews

Vault card. Solo funciona con personas residentes o ciudadanas

No tiene zelle. No se puede transferir por Zelle

Easy and convenient. This app is straightforward. It’s easy to navigate and tells you what you need to know. I like that I can quickly see FAQ as opposed to having to read fine print like you do with other types of cards.

Easy to use - high value - so well made. This app is so easy to navigate and makes it incredibly simple to check or transfer balance, lock my card if it’s stolen, or manage any other details on my account. I can even get paid sooner because I have it. Thanks Paycom!!!

No pay check. Woke up to no pay check in my account !

Will not recommend. This is a poorly designed, non-functioning app. Basic functions take days to approve or verify. When you try to login, it gives error messages. What a headache.

Unhappy customer. Terrible Customer Service they keep transferring you to different departments overseas. English is very difficult to understand not a good customer service set up at all.

Simple, User Friendly, Effective — No Fees. The Vault app is simple to use and an effective way to get my pay up to two days early (for any employer who uses Paycom). The app itself is well designed, making it super user friendly. I love that I can find hundreds of free ATMs near me in an instant. Oh and the “no fees, completely free” thing is really awesome, too!

Fraud. Vault Visa are associated with Bancorp bank They are theifs and a fraud they opened an account for me without me signing anything

Paid. Do y’all get paid 2 days earlier

Love the My Vault App. This app is great! Easy to use & straightforward.

Fail. Too many things don’t work still trying to get money off this card

Probably one of worst experiences I’ve had with a bank. So my job was depositing my paychecks into vault for a while and they have failed consistently to send me a new card. I’ve been trying to get a physical card so I can empty my account from an atm and put the money in my actual bank account. I’ve contacted customer service multiple times but they remain unhelpful they tell me to wait 7-10 business days and it’s been more than two weeks. All I want is to get rid of this app but they have trapped my money.

Don’t. Don’t use this app stole your money

Doesn’t load. This app rarely works for me. It’ll try to load and the screen just never loads. I always end up having to log in through Google. Very annoying.

Love my vault card. App is easy to use, and it connects to Paycom super easily. Love being able to drop some cash on my card to use.

Horrible. I have been having issues with this card. I deposited my first paycheck and I am able to get cash from an atm and use physical card but no apple pay. This card also does not work with Zelle. In addition, I am unable to transfer funds to my other bank that has Zelle. Customer service leads you on an all day journey, transferring you from department to department and the issue is jo closer to being resolved.

Unable to open my PayCom accounts. Please help me retore my paycom account on my iPhone .i already reported this to the PAGNY office here at Harlem Hospital center. Thank you so much!!

Review. Exceptional app 👍

Really, really bad customer service.. I could barely understand what he was saying to me. I was trying to communicate that it would not let me sign up for an account on the app and that it said my security information was incorrect, even though I checked several times to make sure I had everything correct. I'm not trying to be rude, but the customer service representative got mad at me and impatient when I couldn't understand what he was saying. Then he transferred me to another line, but that then just made a loud beeping sound like 10 times before the call just hung up. It resolved nothing, and I still cannot set up an account.

App does not work!!. The app freezes every time I open it. I’ve reinstalled multiple times and it still won’t work. Now they’ve removed the ability to login from a browser so I can’t check my balance at all!! This is a huge problem that doesn’t seem to be getting resolved anytime soon.

Simple!. Easy enrollment through my employer’s Paycom app. Easy adjustments to my direct deposit amount. Easy management of my account through the Vault app. Love it!!

Hey developers. Don’t know how many other people are having this same issue but I can’t get into the app. It’s been like this for a couple weeks now.

They take to long to deposit my check. I got this card because I thought that my money would be deposit before I got paid but no I didn’t get it at all. That’s why I’m going to take it off I don’t want it no more

App kind of works. I have been using vault card for a while now and the app crashes consistently. Upon relogin, Face ID is no longer recognized and when entering password when prompted it gives an error. Once the app is hard stopped and restarted, the Face ID is still turned off but I am able to login with password. Each time I login is requests a one time pin sent, I re-turn on Face ID and the cycle continues. Please update the app with a fix.

Too soon. I have tried to activate my card and they keep telling me my info is incorrect. Then when I talk to customer service, they send me through the same process to get the same result. I cannot access my money.

Great App!. Great and awesome app! Love it!

Terrible app. This is a terrible app. I'm constantly having to delete it and reinstall it because it goes blank.

ABSOLUTELY TERRIBLE BANKING APP. I HIGHLY ADVISE TO NEVER USE THIS AS A CHOICE OF MOBILE BANKING! THEY DID NOT MAKE MY SERVICE A PRIORITY! I CALLED MAKING A DISPUTE AND THEY TREATED MY CRISIS AS A JOKE! MY DISPUTE IS OF YET TO BE SETTLED!!

EJ. Easy to use and set controls

Cant even register. Have made several attempts to register for my account. Called customer support and was told to uninstall and reinstall the app. This did nothing to fix the problem.

Simple, easy, intuitive. Such a great way to quickly add funds to a payroll card! Very easy and intuitive enrollment process and UI.

Great pay card- easy to use app. Very easy to use and super convenient.

So simple and straightforward. Could not be easier to use! I deposit $50 per check onto the card as a way to save money for gifts/fun things. It’s great to be able to get paid earlier than check date day too. Easy to find an ATM with the map feature.

No longer works. No longer works, I get an error message when trying to sign in. “Sorry, we are unable to process your request at this time. Please try again later.”

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Poooooooo. Locked me out of 400$

Don’t. Don’t use this app stole your money

No tiene zelle. No se puede transferir por Zelle

ABSOLUTELY TERRIBLE BANKING APP. I HIGHLY ADVISE TO NEVER USE THIS AS A CHOICE OF MOBILE BANKING! THEY DID NOT MAKE MY SERVICE A PRIORITY! I CALLED MAKING A DISPUTE AND THEY TREATED MY CRISIS AS A JOKE! MY DISPUTE IS OF YET TO BE SETTLED!!

Worst. Terrible customer service

Fraud. Vault Visa are associated with Bancorp bank They are theifs and a fraud they opened an account for me without me signing anything

It’s a Scam. This application absolutely sucks. They say early pay but you’ll still be waiting for your check even after it’s been processed by employer. The customer service is even worse feels like your talking to a scammer. They gave no help at all. Only tried this application due to Paycom Payroll. Overall it’s a terrible application. PayPal better.

Greenskys Payment $162.00. The payment need to be released on the 6th of November, 2025 on time…

Trash. Everyday pay is nothing but a big scam

Vault card. Solo funciona con personas residentes o ciudadanas

Not a good start. I downloaded and redownloaded this app. It keeps telling me to come back later…..

Excelente. Servicio excelente

I hate it here.. Terrible customer service & i cant even access my check on the app. The code wont send to my phone i tried to turn my phone on & off and it still hasn't been sent. Then they keep saying use the email option to receive a code and yet theres no option for the email so now i have to wait 3-5 BUSINESS days meanwhile im getting transferred to 10 different people who can't help me but to just tell me i have to wait ... this is such an inconvenience.

The app won’t work. The app won’t open up and let me check my card

Review. Exceptional app 👍

Fraud. I was robbed and I called to make a dispute and they weren’t helpful. I want my money back.

Great App!. Great and awesome app! Love it!

Bad customer service. I called customer service and they gave me the run around about updating my email and ,rushed my call ,along with telling me it would take too long to update my virtual card while I wait for my card ,Paul seemed like he did not enjoy being customer service or answer my questions.Its very unfortunate to get this treatment when all I need is usage of my card info and card fraud information.

Useless. When I try to activate my card it asks me what my card number even though I don’t have it yet. I’ve called multiple times and they just say wait for physical card. I can’t figure out card number from username because I don’t know what it is. It’s an endless cycle. Why did three different people I talk to on the phone for this company ask me multiple times what my card number is? I told them what the problem was from the get go. I have an entire paycheck I can’t even use because I got to wait 7-10 days for the physical card. I can’t even transfer it to another bank account either. I hate visa payroll and will not use it again.

Limited Access. Not good explaining financial mishaps or transactions.

Unable to open my PayCom accounts. Please help me retore my paycom account on my iPhone .i already reported this to the PAGNY office here at Harlem Hospital center. Thank you so much!!

App. This app never opens

Excelente. Muy recomendable