My Vault Card App Reviews

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Fail. Too many things don’t work still trying to get money off this card

Horrible. I have been having issues with this card. I deposited my first paycheck and I am able to get cash from an atm and use physical card but no apple pay. This card also does not work with Zelle. In addition, I am unable to transfer funds to my other bank that has Zelle. Customer service leads you on an all day journey, transferring you from department to department and the issue is jo closer to being resolved.

Easy to use - high value - so well made. This app is so easy to navigate and makes it incredibly simple to check or transfer balance, lock my card if it’s stolen, or manage any other details on my account. I can even get paid sooner because I have it. Thanks Paycom!!!

Cant even register. Have made several attempts to register for my account. Called customer support and was told to uninstall and reinstall the app. This did nothing to fix the problem.

EJ. Easy to use and set controls

Simple, easy, intuitive. Such a great way to quickly add funds to a payroll card! Very easy and intuitive enrollment process and UI.

So simple and straightforward. Could not be easier to use! I deposit $50 per check onto the card as a way to save money for gifts/fun things. It’s great to be able to get paid earlier than check date day too. Easy to find an ATM with the map feature.

No longer works. No longer works, I get an error message when trying to sign in. “Sorry, we are unable to process your request at this time. Please try again later.”

Great App!. Great and awesome app! Love it!

Simple!. Easy enrollment through my employer’s Paycom app. Easy adjustments to my direct deposit amount. Easy management of my account through the Vault app. Love it!!

Review. Exceptional app 👍

Too soon. I have tried to activate my card and they keep telling me my info is incorrect. Then when I talk to customer service, they send me through the same process to get the same result. I cannot access my money.

Fraud. Vault Visa are associated with Bancorp bank They are theifs and a fraud they opened an account for me without me signing anything

Great pay card- easy to use app. Very easy to use and super convenient.

Unhappy customer. Terrible Customer Service they keep transferring you to different departments overseas. English is very difficult to understand not a good customer service set up at all.

They take to long to deposit my check. I got this card because I thought that my money would be deposit before I got paid but no I didn’t get it at all. That’s why I’m going to take it off I don’t want it no more

Love my vault card. App is easy to use, and it connects to Paycom super easily. Love being able to drop some cash on my card to use.

Simple, User Friendly, Effective — No Fees. The Vault app is simple to use and an effective way to get my pay up to two days early (for any employer who uses Paycom). The app itself is well designed, making it super user friendly. I love that I can find hundreds of free ATMs near me in an instant. Oh and the “no fees, completely free” thing is really awesome, too!

No tiene zelle. No se puede transferir por Zelle

App kind of works. I have been using vault card for a while now and the app crashes consistently. Upon relogin, Face ID is no longer recognized and when entering password when prompted it gives an error. Once the app is hard stopped and restarted, the Face ID is still turned off but I am able to login with password. Each time I login is requests a one time pin sent, I re-turn on Face ID and the cycle continues. Please update the app with a fix.

Really, really bad customer service.. I could barely understand what he was saying to me. I was trying to communicate that it would not let me sign up for an account on the app and that it said my security information was incorrect, even though I checked several times to make sure I had everything correct. I'm not trying to be rude, but the customer service representative got mad at me and impatient when I couldn't understand what he was saying. Then he transferred me to another line, but that then just made a loud beeping sound like 10 times before the call just hung up. It resolved nothing, and I still cannot set up an account.

Probably one of worst experiences I’ve had with a bank. So my job was depositing my paychecks into vault for a while and they have failed consistently to send me a new card. I’ve been trying to get a physical card so I can empty my account from an atm and put the money in my actual bank account. I’ve contacted customer service multiple times but they remain unhelpful they tell me to wait 7-10 business days and it’s been more than two weeks. All I want is to get rid of this app but they have trapped my money.

Paid. Do y’all get paid 2 days earlier

Easy and convenient. This app is straightforward. It’s easy to navigate and tells you what you need to know. I like that I can quickly see FAQ as opposed to having to read fine print like you do with other types of cards.

Love the My Vault App. This app is great! Easy to use & straightforward.

Don’t. Don’t use this app stole your money

Hey developers. Don’t know how many other people are having this same issue but I can’t get into the app. It’s been like this for a couple weeks now.

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