Sydney Health App Reviews

Absolute scam. I tried doing a virtual visit for an ear infection. Instead of getting any actual treatment I was told that there was nothing that could be done as I did not have an otoscope at home nor did I have the ability to provide photos of the inside of my ear. I paid to have a doctor tell me in under 5 minutes they can't do anything, and there was no indication that I'd need any kind of medical equipment or ridiculous prerequisites during the symptom check. If there is even the slightest indication that you'd need anything of the sort I'd prefer to be told before paying, only to essentially have money stolen from me as there was no service provided. I had to sit in the parking lot of an actual urgent care on the phone with whoever I was passed along to next for over an hour just to get to someone who had an inkling of how to respond. Really pathetic. They take your money and give you the runaround about how to get a refund. I'll dispute the transaction with my bank but these bloodsuckers will keep at it I'm sure.

EDIT: Very handy app that works well most of the time. I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.

More information should be included in the app. The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.

Irritated and going back to a paper card.. It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.

Extremely quick info at your fingertips. I love this Sidney App because it lets me immediately access all my pertinent personal information, treatment plan options, membership details and prescription history at the touch of my fingers! It’s very easy to use and extremely empowering. And if I cannot find something, I can quickly open a chat with a representative who answers my questions quickly and accurately. I’ve used this chat before and I really like it. You don’t have to be a computer genius to get all the benefits of this app. Just dig in and explore! You’ll be amazed at how much information to which you’ll have access!

Definite improvement over the last app. This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.

Great and Convenient. I really like being able to check anything related to my insurance without needing to call. In a life of lots of multitasking this is so important. Since the end of December, the Live Health Online appointments will not load in the app. You should be able to tap on the link from the text received, and that opens the app which loads the visit. Currently when the app opens from the link, Sydney refreshed but just takes you back to the “start a new visit” screen. Today I had to type the link from my text into a browser on my computer in order to finally join.

Needs serious work. I generally like the idea of an app that manages your whole insurance experience. There are elements of the app I like, but it’s extremely difficult to navigate. For example, the back button doesn’t just take you to the previous page, it takes you all the way back to the beginning. There is no way to access the rewards page except through your messages about them. The pharmacy portion is almost impossible to navigate and complete simple tasks, such as paying a bill and refilling a prescription. Even the simple task of calling customer service is made more difficult because the phone number on the digital card sends you to a scam number and the button in the app doesn’t connect- you have to retype the whole number into the keypad because it doesn’t have a 1 in front of it. I used to be required to use the mail in pharmacy, but we are not required to anymore. I stuck with it for the convenience, but now I’m switching completely to a local pharmacy, because I’m so fed up with this app.

Tele health option is pointless & waste of time. pointless tele health appointments due to your platforms inability to properly inform patients about what can and what’s can’t be serviced and waste of time AI symptoms reporter you’re required to do but doesn’t relate info to doctor or funnel into any “this can’t be serviced” (for a previous non life threatening non emergency non controlled substance issue - ) before you pay and have an appointment. No “here’s a list of what we can’t do” either which would prevent wasting time especially when you know exactly what you need support with. Feels like a money trap because KHealth is an external provider that is provided by Sydney as the only telehealth option and payment is taken after the lengthy AI intake but before you actually know what can or can’t be serviced. The app not relating symptoms entered to doctor & not being detailed on what can/what can’t be supported via telehealth doctor beyond “if you’re bleeding out go to the hospital” is a waste of patient time, a waste of physician time and a waste of resources. This app is not a free service and needs to do better or not give it as an option especially when it’s presented as a way to save time when it’s clearly not.

Fantastic & User Friendly. Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.

This app never works and always locks me out and you have to call a hotline to fix it.. Literally I’ve had to call their hotline so many times and get new passwords because even with two factor login I just get a “we encountered a problem” message and it usually only works for like one login after I wait on their hotline etc and then the next day it’s the same story. There is no explanation and I keep getting locked out. They always changed my password and even the correct one doesn’t work. How can I pay my bill because by the way their website is also garbage and just looks like an html error page from geo cities in 1997. At least there should be an online way to reset but no it’s just a phone number and you get to be on hold and then it never works anyway. I don’t even see how it’s possible for it to be this bad.

Won’t Show Provider’s. I like my privacy and don’t allow apps to have and share my location fully. So I typically will select ‘Allow Once’ when I open the app and am questioned about sharing my location. That being said the app crashes every time I look for providers. A basic function of the app is not afforded you unless you select allow the app to know your location at any time. It’s none of your business where I grocery shop or where I travel! Design an app that works on its basic function with all sensibilities of privacy! And before you say delete the app and reload it then it will work - try asking or caring about your user enough to find out if they’ve tried that. And it still doesn’t work. Heath app. Not a Health Care app. Useless as you have to use the website anyway. So the app is simply designed to gain sellable information from their unwitting clients. Use at your own risk.

Easiest way to find in-network care. This app is easy to navigate. I haven’t tried calling any offices to confirm they are in fact in-network; when I do, if there are inaccuracies I’ll revisit this review. One helpful category I wish the app listed is the medical center for which each doctor works. For example, my group of doctors are all under Sutter Health; my records, appoints, after-care summaries, medications, etc. are kept in MyHealth app making it easy for me and my different doctors to see and review. It would be a dream if, when looking for a new doctor, this app listed whether they were in-network and Sutter Health providers. I really appreciate this list of care providers in my network, though, especially therapists, which have tedious to find in my experience.

Inacessible! Useless!. This app is AI-based, and the AI is literally so bad. It makes nonsensical suggestions through its symptom checker. There is an option to have a telehealth visit, but this app makes it so extremely difficult and complex - asking a million questions. It hangs up whenever you try to photograph your ID as requested in order to see a clinician. If I am trying to access 24-7 care, then this is an urgent appointment. Ain’t nobody got time for an hour of paperwork with a horrid chatbot in this situation. It’s also so difficult to navigate for the finding care function and honestly doesn’t seem to work right. I have PPO coverage, and according to this app, less than one-third of the providers showing up on the full website are in-network providers. I mean, give it a rest with the AI, Anthem, and get something useful instead.

Just horrible. Tried using the chat with a doctor feature a few weeks back. The robot asks a bunch of questions, asks for your credit card information, then directs you into a meaningless void where nothing takes place or crashes, sometimes both. Then the process repeats. For maximum fun, it charged me for the privilege of being angry at a robot while trying to find healthcare. I called Anthem for support and I am now on call number 2, over an hour in, 2 ish hours combined between 4 people in 3 different departments and we have yet to agree on whether the Sydney app can charge patients in the first place. Does Anthem know they have an app? If so, the people answering the phone to help troubleshoot/refund for the app not working should: A: know how the app works, B: know how to handle customer service calls for the app, C: know they have an app called Sydney that can charge patients for “services”. I honestly would have chalked this up to “company started a tech initiative they can’t/don’t know how to support” thing all healthcare providers are up to these days if the customer service wasn’t sooooooooo baaaaad. Don’t use it if you can avoid it. Would probably be easier to communicate with Anthem via messenger pigeon or *insert outmoded communication method here*.

Pretty handy. This app is pretty handy and intuitive. One thing that was quite confusing early on however was we downloaded the app as soon as we received our insurance cards in the mail (a few weeks prior to our coverage starting). It showed our insurance card in the app and it seemed normal, however whenever I would search for ANY type of provider it showed there were none in my network. After a considerable effort spent by myself and my coworkers, we discovered that the search worked fine if we did it from the website. Ultimately it turned out that the app would not work prior to our coverage starting. It was quite frustrating and wish either the app would be updated or, at a minimum, the paperwork would’ve told us not to use the app until the first day of coverage.

Cannot do anything. I cannot send a message. I cannot submit a claim. I have been attempting to for a week, the “customer service” agent in the chat said to try later in the day, that was a week ago, I’ve tried every day for a week. I just want the app to work so I can get reimbursed what I am owed. What is the point of insurance if it cannot be used and what is the point of an app to make things more convenient if it just causes significantly more stress. Just acknowledge your system is down and give me other options and stop telling me to “try again later” or “submit via the message center” when your message center is broken too!

HSA Glitches All Day. I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.

Questionable ethics. Before you sign up for Anthem-doing your homework is absolutely crucial. I checked my doctors, lab work, and specific prescriptions to make sure everything would be covered. The app is slow-if it even works, the information is either incorrect or not even there…and the customer service-WHAT CUSTOMER SERVICE? I have tried over a month unsuccessfully to get a medication from a mail order which Anthem suggests for maintenance meds. How in the world do they expect disabled or older clients to navigate an app that doesn’t work or even have up to date info. I have spent better than 5 hours in a month on this. Customer service is a joke. The wait times are beyond ridiculous, endlessly transferring to repeated individuals who can’t assist you. How is this possible? I’m going back to Humana next year.

Doesn’t have all the info I need. I’m not really interested in talking to this app. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We used it for dental so I know it should show up there by now. Also, when I search for care and cost finder, my dentist doesn’t even show up. I was just trying to find her information and I found her before on the old app but now it’s no results found. Also, I have something like a stipend that my job gives me and the old app used to show this and this app doesn’t show it. I get a lot of contact the hotline messages over information I had access to with the old app. I’d prefer to use the old app. I might as well just use the actual card and call the number since that’s what it tells me anyway. I hope this app improves.

Always requires one-time password, search filters aren’t consistent or correct. Healthcare is hard enough to navigate when you actually have a doctor- this app certainly doesn’t make things easier in finding one. Even when I’m actively using the app, but switching between other apps, it’ll log me out every 5 minutes or so & never “remembers” my device, always requiring a one-time password when using face recognition to log back in. And my search is reset & I can’t revisit previous searches. Sometimes there isn’t a gender filter or accepting-new-patients filter which are both pretty standard & important. I can rarely narrow down what kind of specialty I want & get almost no valuable information on providers from their profiles, always have to google search in addition. And their pcp filter just plain doesn’t help at all, I’ve had multiple doctors come up only to find they definitely don’t act as pcps when calling their office.

This app is embarrassing. If I could give negative stars I would. This app is poorly designed and poorly maintained. When you attempt to refill prescriptions it errors out frequently. Sometimes it won’t allow you to select a delivery address or won’t load the questionnaire for your medication properly so that errors it out. Or sometimes I’ll get all the way to the end and it errors out when I hit submit with a generic “something went wrong” message. I’ve used the app since it was introduced and maybe one in five times it will work right on the first attempt to refill a prescription. I also have hundred of messages that I have tried to delete but the button does absolutely nothing. Someone in a high level position should really be fired for the continued use of this joke of an app.

Worst customer service. I tried to use the telehealth with Sydney Health and it is a joke! I was charged for a visit I never had and no one will refund my credit card. I can’t get anyone competent on the phone or to respond to email. Calls drop and no one calls you back! I have been trying for over a week, spending hours on this issue. Also, spent more time trying to get a school excuse for my child’s diagnosis. Apparently, Sydney Health runs telechats and LiveHealth runs teleconference and KHealth also refund live video conference and none of them are responsible for my refund or the school excuse. Don’t waste your time here!

Telehealth fails 90% of the time. The app doesn’t refresh accurately on iPhone or iPad. I waited one night and With 8 people ahead of me according to the app. Waited and got a text that said return to the app I’m next in line or they’re reviewing my information. And nothing happened. For an hour. So I was also logged out several times “for my security” I tried again. Now there’s 12 ahead of me. Fine. I commit. Then I notice the same thing happening as before. So, I navigate away and come back to the request an appointment page. Which then goes straight to the virtual waiting room and, lo and behold, there’s 4 ahead of me. So I start navigating away and returning back periodically, about every three minutes. This is the ONLY WAY I can make the app refresh. It it doesn’t end there. No. What do you think happened when I was texted to return to app? The same thing. No refresh. I’d try a few times and severely times I had to get back at the end of the line. Until finally, five hours later, I get into a virtual visit. The dr said my information shows up several times. But when they try to connect, “no one ever shows up”. I guarantee you, I was sitting there staring at the screen. I was struggling from Covid and needed someone to help. This app is terrible for that function. Terrible.

Trash app 90% of the time. Ok the idea of this app is great: all of your health insurance related stuff in one place. The execution is horrible though. It’s not even a confusing UI or convoluted menus, 9 times out of 10 when I open this app to try to do something it’s broken or there are bugs that prevent me from accessing most of the features. Right now I can’t even click a link to access pharmacy information, it just displays an error message. It’s also very slow to load and the find care search is confusing and finicky. High schoolers can build apps that work more smoothly than this piece of trash and I’m insulted that I have to pay $300+ a month for insurance and they can’t even build a basic app portal.

Never rely on this App. This app is capricious and stupid me times doesn’t even want to show my ID card, making it impossible to rely on the digital card. Take a screenshot if you are fortunate enough to find it working. At least then you will have a record of your card at offices. The digital card doesn’t work for digital checkin at Quest anyway. The next problem is w remote doctor appointments. I’ve tried this 4 times now. 3/4 times the doctor and I couldn’t connect using the app after I waited for 30 minutes in the digital cue. Then I tried to get in the cue again, only to have it not work again. In short, when ill, this app let me down again and again. Our healthcare system is broken

App crashes when I attempt to download ID card. The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.

Security Q&A … Still?. In this day and age of proven, robust, and convenient technology like Passkeys or authenticator apps from Microsoft, Google, Authy, 2FAS, iCloud Keychain, etc., and given the duty to protect medical records imposed by HIPAA, the current process of creating Q&A as part of registering and logging in needs to be reevaluated. More importantly, despite following the requirements – allowed symbols, (too short) character max, etc. – the Security Q&A process keeps rejecting my attempts to create them, as required: this design could be improved and it is not seamless nor convenient during the registration process. Additionally, there does not seem to be a process to update it, and because the Q&A is just as vulnerable – if not more so thanks to social media and ubiquity of information- and records-gathering electronically – as the chosen password. If Target, CVS, and Google is able to implement and rely on it for logins, I think it would be a great idea if more medical and financial records apps, like Sydney Health, implemented Passkeys and (NOT SMS) 2FA / MFA.

It seems nice BUT…. The app seems nice BUT I am having a great deal of difficulty with figuring out how to deposit money into the HSA account. I added my bank account to the app several days ago. I have not been able to figure out how to validate the bank account from within the app. I gave up and verified my bank account by going to the actual website. Unfortunately, that still didn’t help inside the app. The app keeps telling me that I need to add an account however it won’t let me use the same account (because I have already added it). The only thing the cute little seal (Sidney) does is put me back on the same app page. It does not give me any additional information or help and apparently no people are available to chat with except during business hours when I have to work. This is not helpful!!

Poorly Concepted, Poorly Designed. Awful user experience start to finish. Information is unclear or nonexistent. In addition to the design looking a decade old, it isn't responsive either. Words run off the screen in many random places. The actual service flows to connect to doctors (in any of the ways offered) are terribly designed - severely prioritizing a company's myopic desire for maximum data at the expense of understanding the patient's need, sense of urgency, and where this attempt to connect with a doctor fits into their overall health situation. It's like you're interacting with a V1 wireframe that was concepted without any customer-centric thinking or understanding of standard UX practices in 2022. It's a joke this is supposed to be a trustworthy, legit and valuable health entity. Overall I'd say the fact this app is acceptable/publishable from the insurer's perspective is concerning enough that I'd prefer to switch insurers.

No way the 5-star reviews are legit. Someone referred to this app’s 5-star reviews as “astroturfing.” I wasn’t familiar with the term, the definition seems very applicable to this app. There is no way this app could have received so many legitimate 5-star ratings right out of the gate (many of which were curiously grouped largely during the period from Aug 30 to Sept 3). Then the tone changes during Oct-Dec where 1-star ratings are much more common than any others. Was this app even beta-tested? The standard response from the developers is “we will continue to release upgrades frequently to provide users with an even more robust and enjoyable user experience” followed by “please provide us with specific examples of problems you experienced so that we can address them.” That really should not be necessary. Users should not be forced to serve as beta-testers; that should be done pre-release.

Horrible App with Issues!. I am completely frustrated with the Sydney Health App. The app downloads to my Iphone and tries to open when I click in it;however it will not open so I can login to my account. I contacted Anthem and was advised to delete the app and reinstall it. I have installed, deleted and reinstalled the app several times and it still will not load or open. P.S. I do not have any type of issues with any other apps I download to my Iphone which is a clear indicator that there is a problem with the Sydney app not my Iphone! It would be nice if someone could fix this bug so I will be able to fully utilize all my Anthem benefits.

Mostly Works. When the claim submission process actually works, it’s easy, efficient, and effortless! But when it doesn’t, it is so incredibly frustrating— and it doesn’t seem to work often. I have been trying to submit a claim for two days now, and every time it throws a generic “something is broken, please give us time to fix it and try again later” error. The last time I tried submitting a claim, I got this error for a week before I was able to submit a claim- the help desk couldn’t do anything to help me, I just had to wait. How often is the claim submission process down? What is broken month after month after month? I don’t understand how such a vital feature can be so consistently broken.

Clunky. I give 1 ⭐️ for app being what it says it is. And I give 1 more ⭐️ for it offering a variety of ways to input and/or find information. But that’s it… the info I’m getting is mostly irrelevant to me. When asking for a PCP in general/family medicine, why would I (as a cis male) need the slew of OB/GYN referrals that come up, along with half a dozen other specialties? And why is it that the window for conducting searches (or for displaying options on a map) is so small, and the headings of that section of the search process takes up 80% or more of the phone screen? It looks like I’ll need to skip using this app and do all my searching on a desktop computer, which raises the final question: Why did I bother using this app? It’s extremely frustrating to try to navigate.

THE ABSOLUTE WORST APP!!!. This app is the ABSOLUTE WORST!! Many of the 5 stars reviews here are fake, beware. I am a new member and cannot see my imported data after transferring it (visible on myFHR only), cannot chat with tech support, cannot contact doctors (and they won’t reach back when you leave messages), impossible to have a telehealth appointment. It’s been a nightmare and it’s scary to think I may not be able to get my prescription refilled and necessary care because my medical record is not updating on Sydney, and I can’t speak with anyone. All I leep on getting are error messages stating “Something went wrong”. There’s no way to o fix this, not even after uninstalling/reinstalling the app and restarting the phone. And no, this is NOT a phone problem because my spouse is also experiencing the same issue on a different phone. Thinking about possible legal actions and who to contact in California to have this properly investigated and the developers forced to fix this asap.

Remote appointments haven’t worked. I’ve tried to conduct three online video appointments so far and have had three fails. The first time I was attempting to connect to the video visit, tried several times, thankfully the doctor just called me. I was at home with a strong stable connection. Second time the audio would not work on my phone though I had my settings as instructed, on my home Wi-Fi. The doctor called me, again, thankfully. The third time I was trying and trying to join the visit, and it never did connect. No phone call this time. It is very frustrating because a virtual visit does save drive and waiting time, but if only the app would work as it is supposed to that would be great. But my time was wasted and I am still dealing with a health issue that I missed care for today because the application does not work as intended. I can see my test results however, so a star for that.

MOVE DASHBOARD TO ITS OWN APP!. Update-took away a star considering the dashboard does NOT update like it should. I sent an email to the SydneyAnthem email. I have stayed at 5 days of 5k steps for an extra two days despite doing over 5k today & yesterday. I login each night to sync the information. The steps update but the badge info still shows the same number… Please…please…please…move the dashboard to its own app!! It’s a great app, but I think it would be nice to have the health dashboard part on its own app. I think having it combined with insurance claims/benefits information overloads it to a degree. Not sure if that has lead to an issue where paper EOBs have gone out despite the fact I have been set to paperless for several years…which unfortunately lead to a financial penalty for paper. There also is not an option on the login of remember my username/password which does not allow for touch ID to be used.

I love this app!. I just showed my colleagues that I can see my insurance card AND COVID-19 Vaccination card right in the app and they were amazed and thrilled and went to download the app for themselves. I order my prescriptions on this app AND it includes coupons for various prescriptions (when available) so I can save money. I have also used the chat feature to talk with a representative quickly rather than wait on the phone. I love that my benefits are clearly listed too. This is such a help for someone like me who seems to lose everything. Thank You Sydney!

Sleep and step tracking doesn’t always sync. Overall app is lacking, coming from the Engage app which was much more intuitive and user friendly. Sydney Health app doesn’t always sync with my Apple Health data (steps and Sleep time). It always misses 2 days of a seven day week. Yes, I do log in every day to the app and it will show “no data” for my steps and sleep, even thought my Apple Health data has my steps and sleep time. I always click on the refresh button but that doesn’t change the result, it remains “no data”. Must be bad coding. This issue has been happening since I started using the app months ago. Since this seems to be a syncing issue with the app, maybe let users manually input their daily steps and sleep time since your app doesn’t seem to work/sync consistently with Apple Health.

Horrible and useless. App Doesn’t provide the most basic info like nearby pharmacies in network (defaults to 50 miles - this is hardly nearby to anything. In my area I probably have 50 pharmacies within 3-5 miles but this app shows up with “doh we can’t find anything”) Hides basic usability items such as enter on login and has too much of their own pictures and content prioritized over the user’s basic questions. If you hit one of those screens you can’t get out and have to close and reopen and login again. Anyway tried using it two years ago and haven’t since but this latest update is, once again, a complete waste of my time - making any current symptoms worse. This app is not good for my health. Anthem’s online services are not good for my health. But obviously they are not a healthcare provider- they are an insurance company. That’s two different things

Dr is not worth seeing worst visit ever. I am 48 years old and this is not the first time I have ever been sick. This dr did not help me at all- I gave her my symptoms not all of them as she was too busy looking over text books. I know what I have going on with me and it is not Inner Ear. I will never use this service again unless it is the end of the world - when I get pneumonia it will be because this dr didn’t treat me. She never asked if I was wheezing — only if I. Had shortness of breath. I have been sick for over 2 weeks and have had fever and am getting worse and this was just a waste of time and money and a very poor service ! Worst teledoc experience of my life and I assure you if she had what I have she would take antibiotics which she refused to give me. Again worst experience ever and I don’t recommend!!!!!!

My impressions after first use of S/W on iPad... immature. Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.

Not user-friendly. Updating. Still one star. App isn’t functioning properly and help in ineffective. Trying to take a picture of my vaccine card because my first two doses are missing from the record. Which is slightly absurd because they were provided by my employer so I have no clue why there is not a record in the system. However it won’t take a picture and help just sends me to the endless stream of phone tag of who’s responsibility this is not. Everything on this app takes 10 times longer than it did on the old one. So disappointed. And forget tracking your reward points… I can’t even track that she logged on for the day, much less keep up with all of the other ways of earning the points. I wish we had a choice about which app to use, because this one really isn’t cutting it.

Video Visit Buggy. The video visit feature is buggy. When I initially clicked on it, it crashed. It finally allowed me to proceed on the third attempt. At that point. I was asked to enter my email address – it didn’t pass via API. When I entered my email address and clicked the button to proceed, I received a pop-up that asked me if I wanted to discard my data. It would only proceed if I clicked yes. When I finally advanced to the scheduling screen, it said it couldn’t verify my plan. Alright, lots of issues here, but this is what happens when you run a release without testing. Also, I later found out this is just LiveHealth framed into the Sydney app. It would be a MUCH better user experience to just use the LiveHealth app directly - especially if user information doesn’t pass via api and the user has to re-enter. Right now, it just feels like a broken system. Framing it in is obviously buggy. As a user, I’d much rather be told to just download the LiveHealth App. I get the branding angle here, but it’s not working.

Maybe or maybe not. When I first got my new insurance I logged into my insurance site and there was a big banner with a link to download Sydney Health. I clicked it and logged in about four times over the first week. Then all of a sudden this message “something went wrong” kept popping up. So I called the number from the message (just over 1hr on the phone) and they said they would look into it. They messaged me and said I shouldn’t have access based on what they found. Just on a whim I checked the login and lo and behold I had access again. Color me confused but I was happy because I had an upcoming dr appointment and needed the access because I misplaced my insurance card. Day of appointment came and I went to log in and again “something went wrong”. Why can’t I access something that I was directed to and understood was part of my insurance benefits/features. Such a headache.

Notification won’t go away (fixed). I’m someone who hates having notification bubbles on my apps but I need them so I know if I have any tasks. There’s a notification bubble that won’t go away despite there being no tasks to complete and I’ve tried tuning my phone off and on again and even uninstalling and reinstalling the app and as soon as I sign in the notification stays. Please fix Update They contacted me and asked for proof of the issue and never followed up. It’s been months. Still not fixed so I deleted the app It took them a long time to fix it but they finally resolved it. Still not super happy with how long it took but I’m glad I can have the app downloaded again

Very dissatisfied. I am very upset by the service I received from Sydney Health! I used the “text a doctor” service, because it seemed like a great option after my 2 sons were diagnosed with bronchitis by their pediatrician, and I had developed the same symptoms. It seemed like the perfect alternative to finding a babysitter for my sick babies so I could go to the doctor myself. It was not! It was a complete waste of time and money! I spoke with 2 different doctors that both ignored my concerns and gave generic, yet conflicting, answers. After I googled the doctors, I saw that many people had the same experiences! I was very disappointed by the arrogance of these doctors! In addition, I found it very difficult to express my complaint through my Sydney Health account, and was refused a refund even though the last doctor I spoke with told me to go to an urgent care and that she could not help me.

A sick joke. Opens to a lovely black screen to show off the OLED display. Doesn’t do anything else. I guess it’s good it’s free. Update: After multiple uninstalls and reinstalls and reboots, I was able to run the app. I log in using a text verification. I signed up with my account using my email. The app now tells me I can’t a receive text or email notifications because you don’t have me email of phone number and I have to contact my administrator to add it. How did I sign up and sign in with no email or phone number? So I tried to close the app and reopen it. Now it says there’s an error with my account and the “Sign in” button no longer works. What kind of sick joke is this app? After more attempts, I was able to sign in and add my phone number and email. Still leaving a 1 star because wow is this app broken.

Good app. So far it’s a pretty decent app. It’s nice using the health dashboard and getting little tips on health and fitness. And being rewarded for being active and healthy as well. The reason I gave it 4 starts is because there is a feature where you can speak with a doctor over video chat, but every time I tried using the link to connect to one it would not work. Luckily I was able to see a doctor the next day, but with kids and the longer waiting time it takes to see doctors lately, it would have been very nice to have had access to video chatting with a doctor online. So hopefully in the future that feature of the app with be fixed and able for me to use if needed.

BEYOND Annoying!!. You get 1 star for three reasons: 1) Why on God’s green earth are you called “Sydney Health” when we are Anthem members in Los Angeles?!?! To get the Anthem app loaded, I had to first figure out that you were called some random name that seems to have ZERO connection to your branding that I’ve ever heard of? Fire the person that decided that idiocy! 2) Fire the App Developer that FAILED to realize that a LOT of us use our iPad’s for dealing with these kinds of apps, as many of these apps require a LOT of typing - and it’s FAR easier to use the iPad connected to its keyboard. Instead, you idiots have created an app that will NOT change orientation, so it is UNUSABLE with an iPad. So you would get ZERO stars for that! 3) you offer virtual visits, great. BUT your app and your virtual “help” will NOT tell us what the pricing will be on scheduling a virtual visit. Nor does it have any clue what we are asking for when searching for any variation of “what is cost/copay for virtual doctor visit”. Ridiculous. Useless app. Fire the lot of you!

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Avoid unless you don’t have a choice.. Unless your insurance makes you use Sydney for telehealth, avoid it. If there is any problem with your visit (like a presciption not going through) expect to spend a solid hour on the phone/chat to get it figured out. Additionally, the provider we saw sent in not one, but two medications that weren’t even on the market anymore. When questioned, she told the pharmacy support line that she had spoken with the pharmacy, which was a bald faced lie considering that I had just gotten off the phone with the pharmacy who had been trying to reach someone in pharmacy support for over an hour. Next time, I’ll stick to urgent care.

Bad. I tried to find an urgent care center near me. It opened a page, but it showed I wasn't logged in now, as if it just opened the website in a browser tab in the app. When I was finally able to search, most of the results were the same location over and over again. Not helpful at all. I also tried talking to the boot assistant, and it didn't help either. I asked if I could even go to urgent care, and it said it could point me in the right direction but never did. Instead, it immediately sent a second message asking what else it could help me with. Genuinely useless. A miserable experience and a waste of time

Never been able to log in and they haven’t Helped. For a year now I’ve been with Anthem, they’ve been wonderful in all ways, but with this app, it’s not accessible for people on Medicare or dual Medicare and Medicaid eligible individuals even though they keep pushing me to use it with pop ups, it keeps telling me I’m not registered with anthem. When I am. I’ve tried to talk to customer service months ago for the app and they gave me things I had already tried uninstalling, reinstalling, changing my password for me, none of it worked, I already knew that since I tried it. They didn’t seem interested in fixing it on there end just trouble shooting in my end when it’s not an issue with me. It’s the app. Love anthem but I hope the app gets fixed.

Have NEVER been able to log on successfully.. This is a VERY frustrating App. They claim that I have already accessed it, and yet it denies me access every time I try to log on. Says that my plan may not be valid and yet I know for certain that it is valid. My option is to call “customer service” but that is an ugly wait time and frustrating experience that I am not looking forward to. Frankly, I have gone without healthcare questions being answered, just so that I didn’t have to deal with this. What a great deal!

Everything works great EXCEPT the online pharmacy. I really like this app and was mostly impressed until I started using the online pharmacy. I think they are early products so I get it, but nothing is clear! I think yall need to actually use it and see how frustrating it is to push through a prescription. I had my Doctor send a script. It took a week of inactivity for me to reach out to the support team for them to tell me I had to confirm some stuff. That could have been done in app or an alert to tell me I missed something? The in app pharmacy does not make progress clear throughout. Which just makes it unclear if things are moving along? Then there is a payment hold, but I have to reach out to support to tell me the payment cleared. Keep waiting and I follow up again and they tell me payments stay on hold till shipment. All of this could be made very clear in the app. Please do some user testing on the pharmacy app. I think there is a lot of potential!

Okay-ish app. This app is fine, works for me. My only gripe is that it FORCES you to download any new updates before even letting you into the app if you haven't logged into it in a while. NO other apps I know of do this. What if I'm in the hospital with barely any service and have to show my insurance card on the app? But then I CAN'T because the app won't let me get past the pop-up to update?? That is some dangerous stuff. This app is the last app that should be forcing this kind of stuff. I know darn well I can see my card and claims just fine regardless of any new updates needed. Please fix that BS.

Purposeful obfuscation of info affecting the health of users should. This app is really janky and has out of network docs listed as in network, which has resulted in me having unforeseen medical bills. The doctors listed are largely not accepting new patients and there is no way to know without spending hours calling each doctor listed. It feels predatory, as they are directing people to doctors that they won’t pay for, which only results in them having to pay less and their users having to pay more. I’m disappointed and thanks to this app I’ve now also got medical debt for visits that should be covered with doctors that were supposedly in network. Cool!

Overall fine with a couple of obvious problems. Overall, it's fine. With some frustration, you can eventually find what you're looking for. The issue is that they recently changed the appearance of the menu under "Menu," and it makes it way harder to navigate/find what you're looking for. The other glaring problem is how typing works when you're chatting with an agent. It just works incredibly poorly. Among other problems, you can be typing and suddenly the cursor moves behind characters you've already typed. That really needs to be fixed.

Bad Customer Experience / not functional. This isn’t a good app. I’m not sure how it can have so many good reviews. Internal customers? I can’t even reset my password. Also, Where it asks for member ID, the iPhone is inserting a strong password suggestion. Then, authentication doesn’t work properly with Touch ID. The info in the app is not sufficient for basics such as looking up doctors or checking benefit and eligibility. What a shame because the phone customer service is absolutely horrid. Calls drop, phone quality is bad, it takes so long to get to the precise person who can help and they ask twenty questions before you can get to what you want. I was on the phone 5 times today just so I could get a very very basic piece of information. The last person kept me on hold for 20 minutes checking on something. Then the line dropped. Before that, The line was bad, and rep promised to call back and never did. Wasted a whole morning. But the worst part of it is I couldn’t get this information from the app even if it were working properly.

Engage was better. I recently switched from engage to Sydney let me tell you this is a joke…I had 1867 points on my rewards woke up one day all my points were gone I didn’t redeem anything it went down to 421 plus it used to give me 50 to 70 points per day for my steps it went down to 5 to 7 points a day😳😳😳like at least warn me before you take all my points and the store to redeem your points never works!!! So what’s the point!!!!!! I am so disappointed ☹️ I never had issues with engage.

Still Has Bugs. If this new version fixed bugs, I’d hate to see what the previous version was like. The messages say that I need to redeem my rewards before they expire, but when I tap “view my rewards,” the app displays a blank page, and there is no “back” button or “menu” button to get out of the blank page. The only way to get out of the blank page is to use the chat bot at the bottom of the page. Likewise, from messages, if you tap “redeem my rewards,” the app once again displays a blank page that you also cannot navigate away from. If you enter “rewards” in the chat bot, it helpfully directs you to the My Health Dashboard, which you apparently cannot access any other way. And once again, from the “My Health Dashboard,” if you tap “Show My Rewards” or “Redeem My Rewards,” the app once again only displays a blank page. I guess this is an effective way to reduce costs - simply by making it impossible to redeem cash rewards.

Never Works. I’ve had to use this app for a few years now as it’s what my health insurance company offers to access care, but this app never works. It always takes several tries to login while I’m inputting the exact same information each time. The function to find care always spins and spins and spins, at times with no results. Also beware that the app errors can cost you money. I’ve tried accessing the video care only for it to stop working as the provider was joining the call and still received a bill for care I never received. I’ve tried deleting and reloading the app, but nothing ever improves. It’s really unfortunate how bad this app is, as the concept has good potential. Avoid using if you can!!

Totally inadequate. I guess this is useful for people who call for ultra basic questions. But that’s not me! For almost everything I’ve tried to ask it, it says the app doesn’t have that information and I have to get an agent on chat or phone call. Plus it loads slowly, not just on opening but everything I select. Yes I update- it actually forces you to, which means it takes even more time if you’re in a hurry. My iPhone isn’t the newest and best but neither is it nearing the end of a normal lifespan, and this was the case both before and after I got this phone. The only thing I use it for is to renew Ingenio prescriptions.

Definite improvement over the last app. This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.

Terrible on Phone. I got this app for my college-aged daughter so that she could find care in her college town. But, whenever I or she visits the “find care” spyglass at the bottom of the page, it brings up a screen that is clearly meant for a web browser, not this app. Worse, the screen doesn’t scale to fit the screen of an iPhone 8 or 11, so you cannot read the choices you are selecting. It is useless for finding care. It does a decent job viewing claims, viewing your insurance card, etc. (although my phone won’t fit into the card scanner at my physician’s office, so I still need the physical card), but until the find care option is fixed, the app doesn’t work.

Slow, glitchy, and useless chat tool. App is slow. Frequently shows error messages. Notification badges don’t indicate what the notification is for. Insanely slow to load and impossible to navigate back while loading. Chat is beyond useless. Even when signed in, you have to repeat all your personal info. Sydney chat directs you to the wrong department frequently so you waste time typing the same thing over and over and waiting on hold. Chat utility doesn’t let you send screenshots. Also doesn’t let you copy text . A fricking TEXT CHAT TOOL doesn’t let you copy text. Who makes a design decision like that? Morons.

Sydney Health-AVOID IF YOU CAN!!. IF I COULD GIVE ZERO STARS I WOULD!! Initially, app would not work. Then after hours on the phone with them it started to work but showed no insurance info not even a member number. Couldn’t get health care beause of this. Finally after spending literally all day on the phone I finally managed to get a hard copy of my card snail mailed to me. The “24/7” chat with a clinician is a farce. Took 3 hours for one of their cliniciams to get back to me to ultimately and incorrectly state that I had not completed their form and that anyway I wasn’t eligible for the program. Sydney’s “bot” is at best a giant pain in the ***! Gives unavailable solutions to your questions and problems. Totally without any value! Your better of sitting in a COVID infected emergency room that dealing with these idiots!!

Locks out account after one failed attempt. Ok you guys are not CIA or NSA. Why would you lock my account after one failed attempt and direct me to call your help desk? Apple (like always) sends useless “updates”, knocking out saved passwords and credentials, having users scrambling to retrieve the right password that may result in a few failed attempts— and you guys exacerbate the situation with a “single-fail-lockdown” policy. Even US govt websites like Social Security and DHS allows upto three attempts and so do a lot of secure banking apps. Please change this extremely annoying feature. And Apple — please TEST before RELEASE. It’s not ok to kick out saved credentials on the phone!

Does this app do anything helpful?. So I wanted to find a clinic near me. I type in “find a provider near me,” and I receive a message I do not have access to provider finder. I literally cannot find in and out of network providers in the app. I then clicked the “Care & Cost” finder option that it provided. That option, does nothing, and the option list came up again. I hit Care & Cost another three times with nothing changing. So finally, just for fun, I hit the COVID-19 banner at the top. Corona is typed into Sydney, and she replies, “Not sure I got that. Ask me again.” I’m really not the type to leave reviews, but when your health insurance app can’t tell me about something you made a banner at the top, that’s an issue that needs fixing NOW. (Also I should be able to find providers, but maybe that’s just a me issue.)

Poorly prepared app!. This app is always pointing you toward features that simply cannot be found. Right now the pharmacy is giving notice that certain medications are out of stock and to check your local pharmacy. It says that if you need to find a pharmacy in the network, “use our Find a Pharmacy tool.” No such tool can be located in any section of the app. Furthermore, the robochat tool is also unable to help and just sends you right back to the pharmacy section. Over the last few years, more and more issues crop up with this app. It is totally unprofessional in it’s mediocre performance. FIX THIS APP!

Unuser friendly. I have been trying for days now to submit my prescriptions per order of the insurance company. The app says there is someone available 24/7, but there is not! I want to know why one of my inhalers are not covered, and what really is covered by my insurance! I can’t get answers! But the company doesn’t have a problem with charging over $700 for one of my inhalers! Oh yeah! I see how much this insurance company and app cares! How do I know? Because I wrote a review yesterday and it is no longer here! So that tells me that not all of these reviews are truthful and the company is deleting the ones they do not like! Boo on you again! Boo on you not covering anything! Boo on you for all the lies you tell!

Crashing. I used to use the app regularly, and while it’s not perfect, I did find it very useful. But now, whenever I try to open it, it crashes. I’ve even tried uninstalling it and reinstalling, and restarting the phone, but when I go to the App Store, it just gives me the option of opening it, even though I cannot find the app anywhere on my phone. HELP!! UPDATE - The new update fixed everything! I only gave it 4 stars because nothing is perfect!!! THANK YOU for listening to the reviews!

Seems Fine. I saw a lot of 1 star reviews with some serious hate for this app which made me nervous. The old app I was using is gone and a message popped up saying I had to switch to this one, which is the only issue I had at all. Once I downloaded it, things worked at least as good as before and I was able to do all of my normal tasks in the app. It didn’t crash. It was pretty quick. Nothing seemed off. So either the app was fixed or the negative reviews have some grudge. I am a college professor and don’t work for the company and I have zero invested in the app. I just want to make sure an honest review gets posted.

I have had nothing but issues with this app. No matter how hard I cross my fingers, I’m doomed when it comes to the Sydney app. I can go online and log into Anthem, and everything is perfect and I may have been naïve to think this would be just as easy. I have deleted and downloaded this app several times to no avail. IF - and that’s a big one - I’m even allowed to log in, I don’t get more than a few short minutes into it before it crashes. Before anyone asks, I have an iPhone 13 Pro Max with plenty of room!!! This is incredibly frustrating when Anthem now wants us to carry digital versions of our insurance card and store it in Sydney. I have a feeling I may never be friends with “her”.

System Hangs and BOT Nit Useful. Frustrating app. Even when I have the exact info and type in search the BOT brings up things not even related. All I want to do is confirm a physician us in or out if network. I do not need the entire catalog brought up for 1 exam. Also trying to complete survey to qualify for health dollars. The survey should take 4 minutes per the app. I’ve attempted 3 times and spent over an hour trying to complete without interruptions on my end. The app hangs, saves constantly without my request. My internet speed us 325 MBPS. I’m not the problem, this app and performance is.

Buggy, clunky, but works.. I’ve been using this app for a few checkups and chats. Login is a bit clunky. I don’t know where all these notifications are coming from. One chat will result in many notifications and I don’t know how to clear them. The app says you can chat with a primary care provider but then it connects you with a nurse practitioner which isn’t the PCP. Confusing. Then I wasn’t able to follow up with the nurse practitioner regarding something we talked about before because the chat window had closed? Maybe send me a message asking me to checkin or close out? App needs work but it’s cool to get care from a nurse practitioner pretty fast and other information.

Great app, just needs 3 things.. 1. The health dashboard won’t sync with my Apple health even though I’ve connected the two just won’t track my data. 2. Please have an option to add my card to Apple wallet so I can just use that instead of downloading the card in the app. 3. The health pass doesn’t load and keeps giving me errors whenever I try to load it, a fix would be great. If you can do these three things that would be amazing, other than that everything is very good and easy to use.

Super easy to use. I am so impressed using this nutrition tracker. It’s doing a great job recognizing food and keeping a log of my data without tedious typing or hunting through lists. I don’t even have to weigh the foods I eat, it does it for me. It also tells me the percentage of protein, carbs, & other nutrients I eat and is intuitive to use. I am loving it. I would recommend all Anthem insured users take a look, particularly each of my family members on the same plan. Thank you Sydney health for an amazing app.

This app is here to block access to healthcare. This is quite literally the WORST user experience I can imagine for a healthcare app. It kind of feels like a sick prank to keep you from actually accessing healthcare. You cannot just search for a doctor’s name or the name of their office- it wants you to go through a flow that is asking you to repeat yourself SEVERAL TIMES. (And it still doesn’t get you to your final answer!) You cannot just ask it’s Chatbot if you’re covered by a certain doctor or provider- it wants you to go through a flow that is asking you to repeat yourself SEVERAL TIMES. (And it still doesn’t get you to your final answer!) If you live in NYC, it will tell you about providers in NJ (even as you are sitting in the office of the provider you know exists in NYC that is in your network). This is spectacular! (spectacularly terrible!). It is designed so poorly and achieves so little that it actually seems like someone deliberately put effort into it working this way (and by that I mean, it doesn’t work at all) Please fix this. FIX IT! People need healthcare and Syndey is a huge blocker!

No Chance for Virtual Visit!!!. I signed up for a plan through my employer to have virtual benefits specifically because it was a lower cost and I am happy to keep up with things that I can virtually. However, this app is so freaking messed up that I can’t even use that basic feature that I wanted to be able to use!! And, clearly, from all of the other reviews on this terrible app, I am not the only one having this issue!! Developers, maybe you should listen to the reviews here and actually do something about these customers not being able to use features that we are supposed to have an essentially paying for through our benefits?!

Fast, efficient, and effective. General, non-complicated questions can be answered without wasting time on the phone. Human counterparts are still the best resources for individual questions on specific cases. Humankind are complicated and unpredictable. We need other people who are flexible, intelligent, and patient to help us weed through our own daily challenges. This is a form of comfort and socialization. Thanks for your time, support, and attention.

Need to outsmart the app but good resource to have. I had so much hope with this app trying to find a therapist however lately it’s been more time consuming than anything. Most of the therapists I’ve found are either not practicing , not accepting clients, or no longer within network and now private practicing. It’s helpful to store your important info. If you’re able to lock down a provider I believe it works well. It’s just that they need to update their database or have a team to manage it manually.

Really hard to find a specific provider!. This app probably does lots of things well, but pretty much fails at the thing I most want it to do: help me find a provider. The search turns up an overwhelming number of providers, with minimal helpful info to filter through them (it feels like throwing a dart with your eyes closed). When I try to look up a specific provider (seemed promising from my Google search), I can rarely find them. I tested the search with the name of a provider I know is in network, but the search couldn’t find them either. Very frustrating!

Search Results Never Stop Loading. Most of the app functions as needed, but when trying to find a new care provider, the search results never stop loading -the little spinning loading circle just goes in and on, never stopping. I can see the number of results in the background behind the spinning circle but can’t tap on them; for my current search it’s showing there are 914 results within a 10 miles radius, so I know it’s not a matter of no results being available. So until this issue is fixed, I can’t find a new provider.

Worst App I’ve Ever Used. I haven’t experienced a tech failure this bad in at least 5 years. 1. I went through all the steps to make an appt. I had to put in my insurance twice. Why? 2. I got a text saying that most people were waiting 1 minute, and to wait for a text. I waited an hour without a text to start my appt. 3. I called the help line in the email (not in the text, unhelpfully), waited on hold for about 15 minutes, only to be told to make another appointment. 4. I made another appt. I finally got a text that my appt was starting. I clicked the link immediately, only to be taken to a web login screen, (when I was already logged into the app). It wasn’t logging me in so I had to reset my password. 5. I finally got logged in and the link took me to the Home Screen, rather than to an appointment. I couldn’t find where to click to join my appt. 6. Immediately after that, I got a text that my appt was canceled. 7. Tried to submit this complaint through their app and got a tech error. 8. Tried to use it to find a real urgent care in network, and it wouldn’t search. 0/10 terrible experience.

Does not connect to apple. The app does not connect/source my health data from my apple health kit. I downloaded the app a LONG time ago so that I could get exercise credit via my apple watch for the rewards program. Although I have completed all the instructions multiple times and across all pages, it shows to be connected, the data never generates so I never get activity credit. I've tried messaging the help team so many times to get this corrected and they always just say they don't know how to help. It's ridiculous. The lack of a working app is withholding the opportunity for me to earn $65 each year and this issue has been going on for at least two years. Talk about bait and switch. What a joke.

Thank you for trying!. It’s great to have access to health resources on demand. I hope there will be a way to more easily navigate plan coverage at a glance. Search by type of care is a great idea but so many results are returned that are irrelevant to me / could be potentially solved with better filtering. The health check survey reloaded every time I submitted a response, I’m guessing to save my response to the questions. Perhaps a progressive survey would be better for this to make the saving a feature vs bug? It took 5x longer than expected to complete the survey. It would be helpful to understand people’s needs and previous care experiences in more detail and use AI to make smarter recommendations. I could imagine using this app for everything from learning to booking appointments if it was more user friendly. Thanks for taking the time to read this.

Be Careful!. The app allowed me to pay a claim through the app. The biller that provides the statements did not generate a statement for a week or so, and the app allowed me to pay a few days before the biller generated a statement on their website. I thought I would use the option to pay a claim through this app. Worst mistake. I am now in a 30 day hold to pay my statement with the biller because they never got the payment. I am waiting for anthem to figure this out behind the scenes. It’s already been a week and no resolution. I highly recommend you find a way to pay a claim the most direct way possible instead of trusting one of these services.

Hiding the good stuff. Why are the rewards so hard to find? Because you don’t want us to use it and have to pay us :) There’s no tab for it and I can’t find it in any of the dropdown menus. This app is also just generally hard to navigate, not well organized or labelled. And the bot SUCKSSSS, get that junk out of here. I’ve never had it do anything helpful for me, including finding the Rewards. If you ask a customer if they like an app, you should give them the same option regardless if their answer is yes or no. It is unethical to inflate your ratings by sending happy users to the App Store to write a review and send unhappy ones an internal feedback form.

A sick joke. Opens to a lovely black screen to show off the OLED display. Doesn’t do anything else. I guess it’s good it’s free. Update: After multiple uninstalls and reinstalls and reboots, I was able to run the app. I log in using a text verification. I signed up with my account using my email. The app now tells me I can’t a receive text or email notifications because you don’t have me email of phone number and I have to contact my administrator to add it. How did I sign up and sign in with no email or phone number? So I tried to close the app and reopen it. Now it says there’s an error with my account and the “Sign in” button no longer works. What kind of sick joke is this app? After more attempts, I was able to sign in and add my phone number and email. Still leaving a 1 star because wow is this app broken.

horrible. The UX on this app is not intuitive. Imagine you fall sick on a work trip. so sick you can’t get out of bed — yet you have to use this app. I tried in the morning, finally got appt for 3 pm bc of a shortage of clinicians. Then at 3pm— nobody showed. They lost the appt. i go back in the queque. 1.5 hrs later someone appears — they have to call my phone to verify it’s me. They tried, but my phone didn’t ring nor register the call. now i lost my appt again. frustrating anyway but dealing with it while ill is awful. The ppl on the phone are helpful and nice but the app itself is full of stupid hurdles and obstacles and it’s not at all easy to figure out. Still waiting to talk to doc 7 hrs later…

Terrible functionality. I honestly hate this app. It seems to have an update every time I open it, and every time I do an update I don’t see any improvements. The care finder is awful. Once you select a doctor to view more details you can’t navigate back to the list to choose someone else. You have to start over. The phone numbers should be click to call but instead you have to key them in which requires going in and out of the app. I also just called a dr listed under a speciality to find out that dr isn’t actually that particular type of specialist. Thanks Anthem and developers for a very subpar app.

Completely unreliable. This app is terrible - the information it provides on care providers is out of date - listing doctors that are no longer with a practice, showing doctors as “accepting new patients” when they’re not. And you can’t edit Your care team in the app either - my assigned PCP is no longer even available but I can’t swap them out, the only change the app will allow is to change my dentist (which doesn’t really help the PCP situation). I ended up calling practices one by one to find a doctor that accepted this insurance and was accepting new patients - that was less work than getting correct info from this terrible app.

Worst app ever!!. We tried to use a live health option through this app. We were charged twice, but never got to consult with a health professional. They claim there is a technical issue with their system so they submitted an IT ticket for us. There is no way to get a refund as “Sydney” says it’s an anthem issue and anthem says it’s a Live Health issue but it is clear that none of these three will refund my money. Worst part is that for the past week I get a notification every night at midnight from the app saying I have a message from my doctor. The message always says the same thing: we are having technical issues please try again. I’m sure they’d love to charge me again to tell me the same issue.

Not quite there yet.... Seems buggy! Hope someone reads this. 1) the annoying robot assistant at bottom of screen and feedback tab on the right side takes away precious space needed to see more data on smartphone screen 2) When checking rx mail order claims, you can click USPS tracking number to view status. However, theres no way to return to the rx screen you had been on. You cannot click PHARMACY at bottom, have to go to main screen, then back to rx and apply filters. 3) if you have several claims, sometimes claims load times out and you have to try again. 4) no need to show dob for patient when viewing medical claims. I know who’s insured on my policy and their listed name suffices; show PROCESS date or direct link to launch eob pdf (in safari or preserve session if with app to prevent bullet#2 5) the ID card saved to apple wallet isn’t a replica of the ID card, just abbreviated details 6) I should be able to see an ID card for every insured member under my policy in the wallet

There is not really app for iPad.... There is not really app for iPad and the app for the iPhone doesn’t work at all. I had to change this year my health insurance, so I set my new account before December 31, 2020. All looked good but when I attempt to log in again it said that it was required to wait until January 1, 2021. I wait, I tried again to log in but all the time rejected the data I sent. I had to reset the data and create a new password... it looks like I’m already in the account but it just gives a blank screen with only home tab active, it does nothing and suddenly close the app so I have to repeat the whole process all over again, and again and.... so 1 star just because I know the insurance company and I know they are good!

Nonsensical. This app is functionally the worst healthcare app I have ever used. I try to assign someone as my PCP so I can make an appointment, and it does not give me options to make an appointment with them. I try and ask the “bot” to help, because clearly I am having issues with the app and it only tells me PCPs near me and not how to schedule an appointment. The only time it gives me options to make an appointment is virtual care. I cannot find my records from previous doctor visits anywhere. I want to easily be able to click on making an appointment with my PCP and it is anything but easy. I want to easily find my records, and it is anything but easy. This app only makes my blood pressure worse and frustration with the medical system even bigger.

Horrible AI and I doubt I’ve ever chatted with a live agent. This is a review much for the app as well as the website. The Sydney AI is horrible, barely ever gets me to where I want to go and offers generic options that I think have to respond to in chat before it brings me to the (often) incorrect page. If I ask to speak with a live agent I get directed quickly but then get no response from the agent and when I eventually do, another generic our systems are down response. The responses from the agents are also suspiciously generic which makes me feel like I’m still talking to the AI. And this isn’t a one off thing either, I’ve tried this multiple times over the course of months. Maybe the worst healthcare app I’ve ever used.

Awesome AI nutrition tracker. I’m a bit more health conscious than the average person when it comes to what do and don’t eat, and try to pay close attention to what enters my mouth. The AI nutrition tracking feature makes it really quick and easy to log my meals, and it’s nice to learn more about other healthy options. Kudos to the developers for adding this much needed feature. Can’t wait to see what features you add next!

App coders clearly do not have to use the app. Kudos to the insurance co for making an app to try and figure out what they’re doing. The insurance co is great - this review is about the clunky app. Two examples: Every time I log in, I have to use their MFA. During that process, I check the box to remember this device so I don’t have to it again next time. Every time I log in I have to do it again. I have a red “balloon” on the app icon indicating there are three things which require my attention. When I open the app (MFA yet again) the ballon is over the “…” option. So I click on that, and then there is nothing to indicate which of the numerous options contains something the requires my attention. So, annoyingly, I have click on each and every menu item to see which one it is. Except it’s none of them, because there are no active items there for me and when I have completed this task the red balloon with the three in it is still there. so I go around the app and click on every possible thing I can find, and still, the notification is there.