Yogi90703 - Piece of crap
The app doesn’t let me log in, says the username/password are wrong OR the account is locked. Even though the exact same credentials work on the website & I can log in from there successfully. Spent an hour this morning with the support folks, trying to delete, reinstall the app, reset my password etc. and finally it worked - ONCE. Few minutes later, I try again and it gave the same stupid message that the account is locked/password incorrect. Called phone support again and they say my iPhone maybe suspect. Not true…, I have one of the newer iPhone models. And there is no issue with any other app.
Secondly, even when the app worked, it often does not show my prescriptions (“we are unable to show, there is an issue right now. Please use the website”). What’s the point of the app then? Jesus Christ! I’ve deleted the app now and at peace now. Thanks for wasting my time Anthem.
Hadhighhopes898 - HSA Glitches All Day
I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.”
I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
Patrick McCusker - Just horrible
Tried using the chat with a doctor feature a few weeks back. The robot asks a bunch of questions, asks for your credit card information, then directs you into a meaningless void where nothing takes place or crashes, sometimes both. Then the process repeats. For maximum fun, it charged me for the privilege of being angry at a robot while trying to find healthcare. I called Anthem for support and I am now on call number 2, over an hour in, 2 ish hours combined between 4 people in 3 different departments and we have yet to agree on whether the Sydney app can charge patients in the first place. Does Anthem know they have an app? If so, the people answering the phone to help troubleshoot/refund for the app not working should: A: know how the app works, B: know how to handle customer service calls for the app, C: know they have an app called Sydney that can charge patients for “services”. I honestly would have chalked this up to “company started a tech initiative they can’t/don’t know how to support” thing all healthcare providers are up to these days if the customer service wasn’t sooooooooo baaaaad. Don’t use it if you can avoid it. Would probably be easier to communicate with Anthem via messenger pigeon or *insert outmoded communication method here*.
JMATT79 - Fantastic & User Friendly
Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.
LABeachGuy - Video Visit Buggy
The video visit feature is buggy. When I initially clicked on it, it crashed. It finally allowed me to proceed on the third attempt. At that point. I was asked to enter my email address – it didn’t pass via API. When I entered my email address and clicked the button to proceed, I received a pop-up that asked me if I wanted to discard my data. It would only proceed if I clicked yes. When I finally advanced to the scheduling screen, it said it couldn’t verify my plan. Alright, lots of issues here, but this is what happens when you run a release without testing. Also, I later found out this is just LiveHealth framed into the Sydney app. It would be a MUCH better user experience to just use the LiveHealth app directly - especially if user information doesn’t pass via api and the user has to re-enter. Right now, it just feels like a broken system. Framing it in is obviously buggy. As a user, I’d much rather be told to just download the LiveHealth App. I get the branding angle here, but it’s not working.
B..f. - Easiest way to find in-network care
This app is easy to navigate. I haven’t tried calling any offices to confirm they are in fact in-network; when I do, if there are inaccuracies I’ll revisit this review. One helpful category I wish the app listed is the medical center for which each doctor works. For example, my group of doctors are all under Sutter Health; my records, appoints, after-care summaries, medications, etc. are kept in MyHealth app making it easy for me and my different doctors to see and review. It would be a dream if, when looking for a new doctor, this app listed whether they were in-network and Sutter Health providers. I really appreciate this list of care providers in my network, though, especially therapists, which have tedious to find in my experience.
LauraLaine02 - More information should be included in the app
The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
Hokieinotown - Pretty handy
This app is pretty handy and intuitive. One thing that was quite confusing early on however was we downloaded the app as soon as we received our insurance cards in the mail (a few weeks prior to our coverage starting). It showed our insurance card in the app and it seemed normal, however whenever I would search for ANY type of provider it showed there were none in my network. After a considerable effort spent by myself and my coworkers, we discovered that the search worked fine if we did it from the website. Ultimately it turned out that the app would not work prior to our coverage starting. It was quite frustrating and wish either the app would be updated or, at a minimum, the paperwork would’ve told us not to use the app until the first day of coverage.
Gokuvsichigo - Needs improvement
Finding a primary care physician should be easy, it hasn’t been with this app. I found one after struggling, she left her practice and I resorted to using the app again, with no luck. You can filter for telehealth, but you can’t filter out telehealth. And I just don’t believe that within a 100 mile radius there are no primary care physicians practicing medicine for adults. And I don’t think they verify contact numbers, because I called a psychiatry practitioner through a number listed in the app and the person who picked up responded to me asking if about mental health services with “no this is randy, but I get these calls all the time for the past few years.” No one experiencing psychiatric illness should have a phone interaction like that because the app isn’t verifying information, that’s the kind of experience that will make you doubt your whole reality depending on your mindset( I was luckily in a place to laugh it off)
Bway guy - BEYOND Annoying!!
You get 1 star for three reasons: 1) Why on God’s green earth are you called “Sydney Health” when we are Anthem members in Los Angeles?!?! To get the Anthem app loaded, I had to first figure out that you were called some random name that seems to have ZERO connection to your branding that I’ve ever heard of? Fire the person that decided that idiocy! 2) Fire the App Developer that FAILED to realize that a LOT of us use our iPad’s for dealing with these kinds of apps, as many of these apps require a LOT of typing - and it’s FAR easier to use the iPad connected to its keyboard. Instead, you idiots have created an app that will NOT change orientation, so it is UNUSABLE with an iPad. So you would get ZERO stars for that! 3) you offer virtual visits, great. BUT your app and your virtual “help” will NOT tell us what the pricing will be on scheduling a virtual visit. Nor does it have any clue what we are asking for when searching for any variation of “what is cost/copay for virtual doctor visit”. Ridiculous. Useless app. Fire the lot of you!
Sydney Health App - Horrible App with Issues!
I am completely frustrated with the Sydney Health App. The app downloads to my Iphone and tries to open when I click in it;however it will not open so I can login to my account. I contacted Anthem and was advised to delete the app and reinstall it. I have installed, deleted and reinstalled the app several times and it still will not load or open. P.S. I do not have any type of issues with any other apps I download to my Iphone which is a clear indicator that there is a problem with the Sydney app not my Iphone! It would be nice if someone could fix this bug so I will be able to fully utilize all my Anthem benefits.
Vixenboots - Remote appointments haven’t worked
I’ve tried to conduct three online video appointments so far and have had three fails. The first time I was attempting to connect to the video visit, tried several times, thankfully the doctor just called me. I was at home with a strong stable connection. Second time the audio would not work on my phone though I had my settings as instructed, on my home Wi-Fi. The doctor called me, again, thankfully. The third time I was trying and trying to join the visit, and it never did connect. No phone call this time. It is very frustrating because a virtual visit does save drive and waiting time, but if only the app would work as it is supposed to that would be great. But my time was wasted and I am still dealing with a health issue that I missed care for today because the application does not work as intended.
I can see my test results however, so a star for that.
Dboyes99 - Irritated and going back to a paper card.
It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next.
First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window.
Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement.
Automatic fail if you fall or unbalance yourself - and then we’ll talk.
The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.
A J office - Won’t Show Provider’s
I like my privacy and don’t allow apps to have and share my location fully. So I typically will select ‘Allow Once’ when I open the app and am questioned about sharing my location. That being said the app crashes every time I look for providers. A basic function of the app is not afforded you unless you select allow the app to know your location at any time. It’s none of your business where I grocery shop or where I travel! Design an app that works on its basic function with all sensibilities of privacy! And before you say delete the app and reload it then it will work - try asking or caring about your user enough to find out if they’ve tried that. And it still doesn’t work. Heath app. Not a Health Care app. Useless as you have to use the website anyway. So the app is simply designed to gain sellable information from their unwitting clients. Use at your own risk.
CLRV99 - Doesn’t have all the info I need
I’m not really interested in talking to this app. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We used it for dental so I know it should show up there by now. Also, when I search for care and cost finder, my dentist doesn’t even show up. I was just trying to find her information and I found her before on the old app but now it’s no results found.
Also, I have something like a stipend that my job gives me and the old app used to show this and this app doesn’t show it. I get a lot of contact the hotline messages over information I had access to with the old app. I’d prefer to use the old app. I might as well just use the actual card and call the number since that’s what it tells me anyway. I hope this app improves.
Holiday1328 - MOVE DASHBOARD TO ITS OWN APP!
Update-took away a star considering the dashboard does NOT update like it should. I sent an email to the SydneyAnthem email. I have stayed at 5 days of 5k steps for an extra two days despite doing over 5k today & yesterday. I login each night to sync the information. The steps update but the badge info still shows the same number… Please…please…please…move the dashboard to its own app!! It’s a great app, but I think it would be nice to have the health dashboard part on its own app. I think having it combined with insurance claims/benefits information overloads it to a degree. Not sure if that has lead to an issue where paper EOBs have gone out despite the fact I have been set to paperless for several years…which unfortunately lead to a financial penalty for paper. There also is not an option on the login of remember my username/password which does not allow for touch ID to be used.
SeriouslyStuck21 - It seems nice BUT…
The app seems nice BUT I am having a great deal of difficulty with figuring out how to deposit money into the HSA account. I added my bank account to the app several days ago. I have not been able to figure out how to validate the bank account from within the app. I gave up and verified my bank account by going to the actual website. Unfortunately, that still didn’t help inside the app. The app keeps telling me that I need to add an account however it won’t let me use the same account (because I have already added it). The only thing the cute little seal (Sidney) does is put me back on the same app page. It does not give me any additional information or help and apparently no people are available to chat with except during business hours when I have to work. This is not helpful!!
Splme2 - Horrible and useless
App Doesn’t provide the most basic info like nearby pharmacies in network (defaults to 50 miles - this is hardly nearby to anything. In my area I probably have 50 pharmacies within 3-5 miles but this app shows up with “doh we can’t find anything”) Hides basic usability items such as enter on login and has too much of their own pictures and content prioritized over the user’s basic questions. If you hit one of those screens you can’t get out and have to close and reopen and login again. Anyway tried using it two years ago and haven’t since but this latest update is, once again, a complete waste of my time - making any current symptoms worse. This app is not good for my health. Anthem’s online services are not good for my health. But obviously they are not a healthcare provider- they are an insurance company. That’s two different things
Tontib - Good app
So far it’s a pretty decent app. It’s nice using the health dashboard and getting little tips on health and fitness. And being rewarded for being active and healthy as well. The reason I gave it 4 starts is because there is a feature where you can speak with a doctor over video chat, but every time I tried using the link to connect to one it would not work. Luckily I was able to see a doctor the next day, but with kids and the longer waiting time it takes to see doctors lately, it would have been very nice to have had access to video chatting with a doctor online. So hopefully in the future that feature of the app with be fixed and able for me to use if needed.
Jgmac68 - App crashes when I attempt to download ID card
The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card.
Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012.
I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
Ro_bie - Poorly Concepted, Poorly Designed
Awful user experience start to finish. Information is unclear or nonexistent. In addition to the design looking a decade old, it isn't responsive either. Words run off the screen in many random places. The actual service flows to connect to doctors (in any of the ways offered) are terribly designed - severely prioritizing a company's myopic desire for maximum data at the expense of understanding the patient's need, sense of urgency, and where this attempt to connect with a doctor fits into their overall health situation. It's like you're interacting with a V1 wireframe that was concepted without any customer-centric thinking or understanding of standard UX practices in 2022. It's a joke this is supposed to be a trustworthy, legit and valuable health entity.
Overall I'd say the fact this app is acceptable/publishable from the insurer's perspective is concerning enough that I'd prefer to switch insurers.
BipolarPrincess - Maybe or maybe not
When I first got my new insurance I logged into my insurance site and there was a big banner with a link to download Sydney Health. I clicked it and logged in about four times over the first week. Then all of a sudden this message “something went wrong” kept popping up. So I called the number from the message (just over 1hr on the phone) and they said they would look into it. They messaged me and said I shouldn’t have access based on what they found. Just on a whim I checked the login and lo and behold I had access again. Color me confused but I was happy because I had an upcoming dr appointment and needed the access because I misplaced my insurance card. Day of appointment came and I went to log in and again “something went wrong”. Why can’t I access something that I was directed to and understood was part of my insurance benefits/features. Such a headache.
JAHO2011 - My impressions after first use of S/W on iPad... immature
Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard.
Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public.
Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims.
Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description.
Context Switching away from the app for a couple seconds results in a forced-logged out.
Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ?
The web site works better.
No way my name is gone - Very dissatisfied
I am very upset by the service I received from Sydney Health! I used the “text a doctor” service, because it seemed like a great option after my 2 sons were diagnosed with bronchitis by their pediatrician, and I had developed the same symptoms. It seemed like the perfect alternative to finding a babysitter for my sick babies so I could go to the doctor myself. It was not! It was a complete waste of time and money! I spoke with 2 different doctors that both ignored my concerns and gave generic, yet conflicting, answers. After I googled the doctors, I saw that many people had the same experiences! I was very disappointed by the arrogance of these doctors! In addition, I found it very difficult to express my complaint through my Sydney Health account, and was refused a refund even though the last doctor I spoke with told me to go to an urgent care and that she could not help me.
MysticHymn - Clunky
I give 1 ⭐️ for app being what it says it is. And I give 1 more ⭐️ for it offering a variety of ways to input and/or find information. But that’s it… the info I’m getting is mostly irrelevant to me. When asking for a PCP in general/family medicine, why would I (as a cis male) need the slew of OB/GYN referrals that come up, along with half a dozen other specialties? And why is it that the window for conducting searches (or for displaying options on a map) is so small, and the headings of that section of the search process takes up 80% or more of the phone screen? It looks like I’ll need to skip using this app and do all my searching on a desktop computer, which raises the final question: Why did I bother using this app? It’s extremely frustrating to try to navigate.
Firebane25 - EDIT: Very handy app that works well most of the time
I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done.
The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
Pnut319 - Not user-friendly
Updating. Still one star. App isn’t functioning properly and help in ineffective. Trying to take a picture of my vaccine card because my first two doses are missing from the record. Which is slightly absurd because they were provided by my employer so I have no clue why there is not a record in the system. However it won’t take a picture and help just sends me to the endless stream of phone tag of who’s responsibility this is not.
Everything on this app takes 10 times longer than it did on the old one. So disappointed. And forget tracking your reward points… I can’t even track that she logged on for the day, much less keep up with all of the other ways of earning the points. I wish we had a choice about which app to use, because this one really isn’t cutting it.
Sheepiegirlie - This app never works and always locks me out and you have to call a hotline to fix it.
Literally I’ve had to call their hotline so many times and get new passwords because even with two factor login I just get a “we encountered a problem” message and it usually only works for like one login after I wait on their hotline etc and then the next day it’s the same story. There is no explanation and I keep getting locked out. They always changed my password and even the correct one doesn’t work. How can I pay my bill because by the way their website is also garbage and just looks like an html error page from geo cities in 1997.
At least there should be an online way to reset but no it’s just a phone number and you get to be on hold and then it never works anyway. I don’t even see how it’s possible for it to be this bad.
ElvisPrez - Sleep and step tracking doesn’t always sync
Overall app is lacking, coming from the Engage app which was much more intuitive and user friendly. Sydney Health app doesn’t always sync with my Apple Health data (steps and Sleep time). It always misses 2 days of a seven day week. Yes, I do log in every day to the app and it will show “no data” for my steps and sleep, even thought my Apple Health data has my steps and sleep time. I always click on the refresh button but that doesn’t change the result, it remains “no data”. Must be bad coding. This issue has been happening since I started using the app months ago. Since this seems to be a syncing issue with the app, maybe let users manually input their daily steps and sleep time since your app doesn’t seem to work/sync consistently with Apple Health.
Linear_circle - A sick joke
Opens to a lovely black screen to show off the OLED display. Doesn’t do anything else. I guess it’s good it’s free.
Update: After multiple uninstalls and reinstalls and reboots, I was able to run the app. I log in using a text verification. I signed up with my account using my email. The app now tells me I can’t a receive text or email notifications because you don’t have me email of phone number and I have to contact my administrator to add it. How did I sign up and sign in with no email or phone number? So I tried to close the app and reopen it. Now it says there’s an error with my account and the “Sign in” button no longer works. What kind of sick joke is this app?
After more attempts, I was able to sign in and add my phone number and email. Still leaving a 1 star because wow is this app broken.
Clelldeaver - No way the 5-star reviews are legit
Someone referred to this app’s 5-star reviews as “astroturfing.” I wasn’t familiar with the term, the definition seems very applicable to this app. There is no way this app could have received so many legitimate 5-star ratings right out of the gate (many of which were curiously grouped largely during the period from Aug 30 to Sept 3). Then the tone changes during Oct-Dec where 1-star ratings are much more common than any others. Was this app even beta-tested? The standard response from the developers is “we will continue to release upgrades frequently to provide users with an even more robust and enjoyable user experience” followed by “please provide us with specific examples of problems you experienced so that we can address them.” That really should not be necessary. Users should not be forced to serve as beta-testers; that should be done pre-release.
Slntreader - I love this app!
I just showed my colleagues that I can see my insurance card AND COVID-19 Vaccination card right in the app and they were amazed and thrilled and went to download the app for themselves.
I order my prescriptions on this app AND it includes coupons for various prescriptions (when available) so I can save money.
I have also used the chat feature to talk with a representative quickly rather than wait on the phone.
I love that my benefits are clearly listed too.
This is such a help for someone like me who seems to lose everything. Thank You Sydney!
Permanentdaylight - Trash app 90% of the time
Ok the idea of this app is great: all of your health insurance related stuff in one place.
The execution is horrible though. It’s not even a confusing UI or convoluted menus, 9 times out of 10 when I open this app to try to do something it’s broken or there are bugs that prevent me from accessing most of the features. Right now I can’t even click a link to access pharmacy information, it just displays an error message. It’s also very slow to load and the find care search is confusing and finicky.
High schoolers can build apps that work more smoothly than this piece of trash and I’m insulted that I have to pay $300+ a month for insurance and they can’t even build a basic app portal.
Insaineyesay - Definite improvement over the last app
This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool.
The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future.
Again. Great job Anthem.
Dummblonde - Have NEVER been able to log on successfully.
This is a VERY frustrating App. They claim that I have already accessed it, and yet it denies me access every time I try to log on. Says that my plan may not be valid and yet I know for certain that it is valid. My option is to call “customer service” but that is an ugly wait time and frustrating experience that I am not looking forward to.
Frankly, I have gone without healthcare questions being answered, just so that I didn’t have to deal with this. What a great deal!
Neomikin - Does this app do anything helpful?
So I wanted to find a clinic near me. I type in “find a provider near me,” and I receive a message I do not have access to provider finder. I literally cannot find in and out of network providers in the app. I then clicked the “Care & Cost” finder option that it provided. That option, does nothing, and the option list came up again. I hit Care & Cost another three times with nothing changing. So finally, just for fun, I hit the COVID-19 banner at the top. Corona is typed into Sydney, and she replies, “Not sure I got that. Ask me again.” I’m really not the type to leave reviews, but when your health insurance app can’t tell me about something you made a banner at the top, that’s an issue that needs fixing NOW. (Also I should be able to find providers, but maybe that’s just a me issue.)
Scott's iphone 1 - Sydney Health-AVOID IF YOU CAN!!
IF I COULD GIVE ZERO STARS I WOULD!! Initially, app would not work. Then after hours on the phone with them it started to work but showed no insurance info not even a member number. Couldn’t get health care beause of this. Finally after spending literally all day on the phone I finally managed to get a hard copy of my card snail mailed to me.
The “24/7” chat with a clinician is a farce. Took 3 hours for one of their cliniciams to get back to me to ultimately and incorrectly state that I had not completed their form and that anyway I wasn’t eligible for the program.
Sydney’s “bot” is at best a giant pain in the ***! Gives unavailable solutions to your questions and problems. Totally without any value! Your better of sitting in a COVID infected emergency room that dealing with these idiots!!
Sam_mcguire - Seems Fine
I saw a lot of 1 star reviews with some serious hate for this app which made me nervous. The old app I was using is gone and a message popped up saying I had to switch to this one, which is the only issue I had at all. Once I downloaded it, things worked at least as good as before and I was able to do all of my normal tasks in the app. It didn’t crash. It was pretty quick. Nothing seemed off. So either the app was fixed or the negative reviews have some grudge. I am a college professor and don’t work for the company and I have zero invested in the app. I just want to make sure an honest review gets posted.
Bairnns - Totally inadequate
I guess this is useful for people who call for ultra basic questions. But that’s not me! For almost everything I’ve tried to ask it, it says the app doesn’t have that information and I have to get an agent on chat or phone call. Plus it loads slowly, not just on opening but everything I select. Yes I update- it actually forces you to, which means it takes even more time if you’re in a hurry. My iPhone isn’t the newest and best but neither is it nearing the end of a normal lifespan, and this was the case both before and after I got this phone. The only thing I use it for is to renew Ingenio prescriptions.
CuteMariMari - Never been able to log in and they haven’t Helped
For a year now I’ve been with Anthem, they’ve been wonderful in all ways, but with this app, it’s not accessible for people on Medicare or dual Medicare and Medicaid eligible individuals even though they keep pushing me to use it with pop ups, it keeps telling me I’m not registered with anthem. When I am. I’ve tried to talk to customer service months ago for the app and they gave me things I had already tried uninstalling, reinstalling, changing my password for me, none of it worked, I already knew that since I tried it. They didn’t seem interested in fixing it on there end just trouble shooting in my end when it’s not an issue with me. It’s the app. Love anthem but I hope the app gets fixed.
Sorybeth - There is not really app for iPad...
There is not really app for iPad and the app for the iPhone doesn’t work at all. I had to change this year my health insurance, so I set my new account before December 31, 2020. All looked good but when I attempt to log in again it said that it was required to wait until January 1, 2021. I wait, I tried again to log in but all the time rejected the data I sent. I had to reset the data and create a new password... it looks like I’m already in the account but it just gives a blank screen with only home tab active, it does nothing and suddenly close the app so I have to repeat the whole process all over again, and again and.... so 1 star just because I know the insurance company and I know they are good!
PMH - Crashing
I used to use the app regularly, and while it’s not perfect, I did find it very useful. But now, whenever I try to open it, it crashes. I’ve even tried uninstalling it and reinstalling, and restarting the phone, but when I go to the App Store, it just gives me the option of opening it, even though I cannot find the app anywhere on my phone. HELP!!
UPDATE - The new update fixed everything! I only gave it 4 stars because nothing is perfect!!!
THANK YOU for listening to the reviews!
CHUCKEL999 - Bad Customer Experience / not functional
This isn’t a good app. I’m not sure how it can have so many good reviews. Internal customers?
I can’t even reset my password. Also, Where it asks for member ID, the iPhone is inserting a strong password suggestion. Then, authentication doesn’t work properly with Touch ID.
The info in the app is not sufficient for basics such as looking up doctors or checking benefit and eligibility.
What a shame because the phone customer service is absolutely horrid. Calls drop, phone quality is bad, it takes so long to get to the precise person who can help and they ask twenty questions before you can get to what you want.
I was on the phone 5 times today just so I could get a very very basic piece of information. The last person kept me on hold for 20 minutes checking on something. Then the line dropped. Before that, The line was bad, and rep promised to call back and never did. Wasted a whole morning.
But the worst part of it is I couldn’t get this information from the app even if it were working properly.
Lil dave n - Worst app ever!!
We tried to use a live health option through this app. We were charged twice, but never got to consult with a health professional. They claim there is a technical issue with their system so they submitted an IT ticket for us. There is no way to get a refund as “Sydney” says it’s an anthem issue and anthem says it’s a Live Health issue but it is clear that none of these three will refund my money.
Worst part is that for the past week I get a notification every night at midnight from the app saying I have a message from my doctor. The message always says the same thing: we are having technical issues please try again. I’m sure they’d love to charge me again to tell me the same issue.
Davidnky - Not quite there yet...
Seems buggy! Hope someone reads this.
1) the annoying robot assistant at bottom of screen and feedback tab on the right side takes away precious space needed to see more data on smartphone screen
2) When checking rx mail order claims, you can click USPS tracking number to view status. However, theres no way to return to the rx screen you had been on. You cannot click PHARMACY at bottom, have to go to main screen, then back to rx and apply filters.
3) if you have several claims, sometimes claims load times out and you have to try again.
4) no need to show dob for patient when viewing medical claims. I know who’s insured on my policy and their listed name suffices; show PROCESS date or direct link to launch eob pdf (in safari or preserve session if with app to prevent bullet#2
5) the ID card saved to apple wallet isn’t a replica of the ID card, just abbreviated details
6) I should be able to see an ID card for every insured member under my policy in the wallet
IPad Paul - App coders clearly do not have to use the app
Kudos to the insurance co for making an app to try and figure out what they’re doing. The insurance co is great - this review is about the clunky app.
Every time I log in, I have to use their MFA. During that process, I check the box to remember this device so I don’t have to it again next time. Every time I log in I have to do it again.
I have a red “balloon” on the app icon indicating there are three things which require my attention. When I open the app (MFA yet again) the ballon is over the “…” option. So I click on that, and then there is nothing to indicate which of the numerous options contains something the requires my attention. So, annoyingly, I have click on each and every menu item to see which one it is. Except it’s none of them, because there are no active items there for me and when I have completed this task the red balloon with the three in it is still there. so I go around the app and click on every possible thing I can find, and still, the notification is there.
Soundslikeohyes - Be Careful!
The app allowed me to pay a claim through the app. The biller that provides the statements did not generate a statement for a week or so, and the app allowed me to pay a few days before the biller generated a statement on their website. I thought I would use the option to pay a claim through this app. Worst mistake. I am now in a 30 day hold to pay my statement with the biller because they never got the payment. I am waiting for anthem to figure this out behind the scenes. It’s already been a week and no resolution. I highly recommend you find a way to pay a claim the most direct way possible instead of trusting one of these services.
RikNem - Terrible on Phone
I got this app for my college-aged daughter so that she could find care in her college town. But, whenever I or she visits the “find care” spyglass at the bottom of the page, it brings up a screen that is clearly meant for a web browser, not this app. Worse, the screen doesn’t scale to fit the screen of an iPhone 8 or 11, so you cannot read the choices you are selecting. It is useless for finding care. It does a decent job viewing claims, viewing your insurance card, etc. (although my phone won’t fit into the card scanner at my physician’s office, so I still need the physical card), but until the find care option is fixed, the app doesn’t work.
SaraSide - I have had nothing but issues with this app
No matter how hard I cross my fingers, I’m doomed when it comes to the Sydney app. I can go online and log into Anthem, and everything is perfect and I may have been naïve to think this would be just as easy. I have deleted and downloaded this app several times to no avail. IF - and that’s a big one - I’m even allowed to log in, I don’t get more than a few short minutes into it before it crashes. Before anyone asks, I have an iPhone 13 Pro Max with plenty of room!!! This is incredibly frustrating when Anthem now wants us to carry digital versions of our insurance card and store it in Sydney. I have a feeling I may never be friends with “her”.
Jimmycanfly247 - Locks out account after one failed attempt
Ok you guys are not CIA or NSA. Why would you lock my account after one failed attempt and direct me to call your help desk? Apple (like always) sends useless “updates”, knocking out saved passwords and credentials, having users scrambling to retrieve the right password that may result in a few failed attempts— and you guys exacerbate the situation with a “single-fail-lockdown” policy. Even US govt websites like Social Security and DHS allows upto three attempts and so do a lot of secure banking apps. Please change this extremely annoying feature. And Apple — please TEST before RELEASE. It’s not ok to kick out saved credentials on the phone!
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