MyCOBenefits App Reviews

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Thank You. Mail and Uploads could be more user friendly. Big thank you for the ability to access information when needed.

Great app. Nice to see everything in one place, and be able to make changes easily

Great app. This app is so wonderful I have been waiting to get a update on my status of my benefits and it’s not showing anything on the website but it’s up to date and showing what I have been wanting to see for a month ! Great app so helpful!

For real. This people got your back being always on time with everything

Colorado doing its best. So I would just like to note that Colorado has really been doing well with their mobile and also technological things as far as like the webpage is in the crashes and all the things that been happening in the past so I have to give them props and I really do feel like it’s very convenient with everything that we have been able to utilize in the services and also how almost every service has like a way to link to other services and the resources that are there are excellent as well🥰

Useless. I am trying to disenroll from Medicaid and while on hold “estimated wait time 84 minutes” with Denver County after DOZENS of calls where I was evidently over number 100 in the queue so my call was dropped. The message while I was on hold said downloading this app may help. But it’s not applicable for Colorado Medicaid. The Peak app won’t allow me to simply disenroll either. The State of Colorado Medicaid office won’t allow me to disenroll and neither will anyone in other Denver County offices. Please consider either increasing your number of employees or improving your software. It’s ridiculous that it takes DOZENS of calls and many hours of time to actually STOP receiving benefits!

Frustrating to make new passwords. The app is a nice tool however if you have to update your password it’s a pain in the rear. Won’t save your new password then when you try to make a new one again and use the same one that didn’t take it says that that’s an old password. It’s extremely frustrating.

Still needs improvement. Major differences between the mobile version and the desktop version you wont even know the difference until you’re told that you said no to things that you didn’t even have on your question/ application . it definitely has gotten better but I’d still almost go back to the mail at least more reliable..

Easy to use!. I love having all my messages and balance right at my fingertips. Everything is very user friendly. The only thing I would change is the fact my credentials to sign in never come back up even when I put “remember me” so I have to type it in every time. That’s such a minor thing, I really have no complaints

Update Not Available. I just downloaded this app & as soon as you open it, it says Update Required. Click on “Update” & it sends you back to the app store & there is no option to update it. It only allows you to reopen the app, so you just keep going in circles with no solution. I even tried seeing if I can manually update the app & there isn’t an option.

Pretty Decent!. The app as far as info goes is awesome! I like that you can do pretty much anything on it that you need to including checking your mail and sending in your redetermination packet, etc. The only thing I don’t like is how slow the app is to load.

Frustrating. Slow to load sign in screen and not as useful as going to website. I find myself going to the website most and just using the app to view mail.

App glitches. Idk what happened to the app. It was working just fine and all of a sudden it doesn’t log in. I’ll hit sign in and sign in, takes forever loading, then just goes back to the sign in page. The last time it let me sign in, i was signed in for a couple of seconds. Then it glitched and logged me out. Now it won’t even log in.

USE AT YOUR OWN RISK. While using this app I decided on a whim to update my contact preferences to email/text only, no paper. Save a few trees, right? A few weeks later I receive a letter in the mail saying that I’ve requested to opt out of my Medicaid services. Um, WHAT?! I call in frantically trying to fix this issue and realize that the date I submitted this alleged “request” was the same as the date I updated my preferences. Thankfully I got it sorted out, but I shudder to think what would’ve happened if I had been in a position where I struggled with reading comprehension, clear articulation, or anything else of the sort that could be impacted by a disability or by speaking English as a second language. This app is DANGEROUS. Use it ONLY to check your balance. Don’t use it for ANYTHING else, for your safety.

Was great. This app was great. Never had a problem with it until recently. It’s been a couple of days now that I can’t sign in because this app no longer supports medical cases. So now I can’t even look to see what the balance is on my EBT card.

Rating. Takes forever to process

Worse with every update!!. Update: Now I can’t see my EBT card balance. It says N/A. I have to log into the website instead. Honestly, at this point I’m going to delete the app and just use the website. Every time you update the app, it screws up the ability to log in with just a pin. I’ve set this up repeatedly, but as soon as I close the app, I have to go back to logging in with email and password. The updates don’t improve anything. They make the app even slower. It doesn’t show deposits in transactions or refunds. As of today, I can’t see any of my transactions at all. Your app developer needs to find a different line of work. Horrible app. Updates have made it nearly unusable.

Thank You for your hard work. I really appreciate the app and what it stands for. Making it easier for you to be able to get into your account faster and more efficiently. Super convenient and useful.

Slow & doesn’t function. 1. It’s wildly slow to load & navigate. 2. It doesn’t allow for saved passwords or Face ID. 3. It will not allow you to upload pdf’s. It will only allow photos- which are always too large. 4. I have made employment edits repeatedly to no avail. 5. It won’t allow you to edit or print correspondence (which REQUIRE my response).

Snap benefits 12 month review. I think this app is very user friendly! I love this app it is very helpful when wanting to know something!

Passwords. Stop making me change my password you don’t understand how frustrating it is.. it’s like everything we do we need a password? I got so many passwords that I can’t even remember especially with this app cause it makes you change your password every year which is bull. If my accounts hasn’t been hacked then I don’t wanna change it and don’t make them so hard if someone wants a simple password let them have it. We don’t need a lower case a upper case a and some many digits just let us do whatever it’s annoying

Works great for Mobile devices. Sometimes the website doesn’t work properly and I love how you now have an option to use the app instead to send change reports and upload documents for your application or redetermination.

Jeffco Human Services Employment First. Verona and Erin have been OUTSTANDING in helping to guide me through the process of finding a CAREER that will satisfy my need for Financial Independence after a recent divorce, instead of a quick low earning “JOB” that only allows me live “paycheck to paycheck” and won’t help me with other goals I have for my life. They are also helping me to find work that helps me feel like I am fulfilling my purpose of helping humanity. So far, with a lot already on my plate even before my orientation, It’s a lot of work in a small amount of time but I feel confident I will find a great career, earning enough money, not only to survive but to thrive. I’m sure everyone else in the department is great as well but these two have set the bar really high so far. If I had one critique it would be to slow down the Orientation with how fast they go through everything because it’s all new information for some of us. Thanks!!

Missing data. Lots of info pulls up as blank but n the app, can only be seen in the website. Information from file system not updated. No updates on backed up processes

Excellent. This App helps me with Total Benefits Amounts and I can check for Mail, as sometimes I don’t receive them from the post office, like I should!!

Useless in my case. Started an application for SNAP and I can’t get past the “add citizenship details” screen. I’m not a citizen, but permanent resident, so I choose my name from the pull down menu, then I enter my USCIS# (alien #) from my greencard, choose No for the sponsor question and the “Done” button is still grayed out and I can’t save the info. If I tap “skip” on the precious screen, it goes to a default “No” answer to the citizenship question, so I can’t submit my application because that isn’t correct and I’m signing under penalty of perjury. On the computer, I can’t find a way to open the application I started and saved on the app. So now I have to spend time trying to find help, waiting endlessly on the phone, etc. So frustrating.

Good job. I think the app is simple to work thru and I can access my need each time. Thank you

Dates for deposit. Two things 1.Dates for deposit would be helpful on this app , retroactive monthly helps to keep track for records . 2. Why does it have a pin to log on but then it stills wants your email and password???? Even my bank only asks for a pin ...otherwise a good app.

Thanks. Very effective, efficient and overall functional interface and easy to navigate.

Busted. I’ve never been able to use a quick sign in feature. The other day it prompted me to update my pin so I’d be able to use a quick sign in feature. Now the pin won’t sign me in (yes, it is correct, when I use incorrect pin numbers it tells me I have limited attempts remaining). There’s no way to get back to manual log in now, it just keeps taking me in circles to the pin entry. I have tried pushing the small “x” and takes to the log in/create account screen. When I hit log in, it takes me back to pin entry. I wouldn’t have left this review without trying every option first.

Login is a hassle. I agree. You have to use your PIN and email/ login. It often doesn't accept the password even though I know I entered it correctly. The result is usually having to totally reset the password and try to remember it. It's almost like they cannot have anything about their program simple, easy or convenient. This app is just more of the same drawn out process as the glitchy website.

Ms. To open the mail in the app is extremely hard to do the rest of it it’s OK to find out your balance and something to communicate is very difficult and it may just be me not understanding the app

Rarely works. The set up of this app, it’s load time, the navigation and on and on. Poor app altogether but I’d blame CO HHS most of all - they do everything poorly. The only difference between the app and any single person at HHS is that the app is not rude or a jerk. Sorry my wife died and we needed some help. HHS CO should fire every single employee and hire new from the ground up, including whatever tool made this app so bad.

Nice app. This app is very convenient and now I don’t have to go down to the building. I can just do everything online.

WORKS GREAT! Thank You’s. First off, I would like to say thank you for giving all of us an opportunity to have a digital form of contact with our benefits through online and app services. Secondly, I would like to say that it has helped me extremely as to. I have a very busy schedule as most of us do, therefore it helps tremendously with getting my notices, making sure I stay on top of my information, and it makes it 10 times easier for me to submit information instead of having to find a day to go in to the building to do it!. The only thing I would like to recommend is that there is a number of some type of customer service that is strictly just for the app so if we were to have any questions regarding anything on there that there is a direct line for that, instead of having to call the Human Services main line and having to wait and go through all of that. But overall, it’s a five star for me. Thank you.

Finally. Thank you so much for reinventing the app. Now I have a quick and easy way to check my balance on my snap card (EBT). I hated having to listen to the recording. Every time it took forever. The only disappointment with this is I have to sign in every time, and it doesn’t use face recognition. That’s why I only gave it three stars.

No way to see transactions that I can tell. No way to see transactions that I can tell. When calling the ebt line by phone there is a way to check transactions besides the deposits but not on this app. Also, ebt said the Covid would stop AND SAID Feb. would be the last extra put into my account. My ebt for that usually goes in the 3rd Wednesday of the month but this month A GIANT ZERO WAS ENTERED. What a way to make us feel the love for Valentine’s Day by dropping off and making us of those who still are not going out because Covid is still out there even if the government won’t accept the fact. I am a immune compromised individual that feels absolutely and completely abandoned by the system.

Frustrating. This app gives me a lot of trouble signing in to my account, then it locks it after 3 attempts. That would be fine if the email links they send me to change my password actually worked. This happens over and over again. I have never had such a hard time signing into other apps, so I know it’s not me.

Bug. It takes me over 10 times to put my information in to login, and it will redirect me to sign in. After those 10 times or so it’ll sign me in and go to the main page.

App doesn't function right. I used this app to apply for SNAP due to a major change in my housing situation that is making me pay for everything by myself now. I wanted to log in so i can upload documents and it keeps giving me an Unsupported Case message for medical assistance. I don't need medical assistance, nor have i ever applied for medical assistance as my insurance from work is perfectly fine. I applied for SNAP. It's incredibly frustrating for this to happen and, frankly, more demoralizing than the process of jumping through bureaucratic hoops already is. This is a major issue that needs to be fixed as it not only gets in the way of trying to get necessary help, but could risk people losing their help assistance if suddenly our accounts are being connected to the wrong cases. Pretty shameful.

Good… not great. It’s wonderful to have an app for easy access to your benefits and case details at a glance, but the app is often glitchy and takes a long time to load your information. It would also be great to have face recognition or even have id/password remembered on the login page from personal devices. Truly I’m grateful to have an app for this but some small improvements would really streamline the process.

Can’t upload documents. I’ve been trying all weekend to upload stuff for my case and it keeps coming up with a “cant process this request. Try again later” what’s the point of an app that says you can upload stuff when it’s not even working. This would have saved me soooooo much time, but now I have to go back to the office once again. Waste of time.

?. This app would be useful in an honest world … but it logs you out and doesn’t alert you of anything for security reasons… for a first-timer seeking assistance ? It leaves you to miss deadlines and have unanswered questions every time you log in…

It works!!. This is a very handy and attractive app. It's simple and it works when you want to check on your balance.

It works!. It’s got a few glitches. I’ve been using the app for years. I find that it’s best to do most things online from their website- but I like the app to check my balance and read any correspondence from them.

Very Good App. This is a very good app to keep track of my benefits and balances through the Colorado Peak program. The only thing missing is a way to make a comment when you need help from Peak or Medicaid. Otherwise an excellent app.

Review. Initially the App worked very well, user friendly and easy access to information, I give this a 3, because at this time the app is malfunctioning- Update- the app runs great!

Continue to work out the kinks. Submitting documents and changes through the app is like throwing away your time! Nothing is inputted on time for anything and then you end up having to go in person to take all the documentation in because it didn’t go through even though you have the confirmation number it give you. If you’re going to allow submitting documents through the app at least enter it into the system on time! [I changed my phone number a year ago and still to this day never changed it in the system but the rest of the other changes were noted]!

Takes forever to login. I have to reset my password almost every time I try to log in and sometimes I have to reset it multiple times for one session. Once I'm in, it works fine.

Glitchy and soooo slow. One benefit of having an app is that, ideally, I could double check my balance while at the grocery. Unfortunately, the app wouldn’t even load the login page for the entirety of my grocery trip. When it does load, it often shows a zero balance, despite me knowing that that is not accurate. When it works as intended, it’s perfectly fine.

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Slow. Very slow to load and sometimes makes me login again

My Colorado Benefits. So much easier to use than the Peak app

Really. Just spent an hour trying to figure out how to apply for benefits and it keeps crashing. Not easy to use crashes is slow. Too many bugs

Horrible Apps. I am finding that Colorado is just not in the position to put money into self-service options for its residents — 9 out of 10 apps are not easy to access and have multiple programming and developer issues....this app is no different!!!!!

Adrian. Awesome app they hit it on this one. Very good job. Easy way to get things done. I love it. Thank you guys I Colorado peak.

Not perfect, but ohhh so good now. Used to be impossible to try and use their site or app. Now it’s pretty easy to navigate and will save your progress. Thank you!

Your App. I’m disabled and it makes it much easier.

Helpful. Always very convenient

PIN why??. The only problem I have with the app is why set up a personal PIN number for easier login when they make you put in your email credentials and password also. So dumb. Pick one. Not both.

Absolutely garbage and misinformational. First off I cannot sign in to access my snap information. Secondly it CONTINUOUSLY says this app isn’t for medical benefits and won’t let me sign in. Mind you I’ve only submitted a application for SNAP…. I thought Oklahoma didn’t have their stuff together sheesh….

New user. Password reset was easy

Troy Kiggins. It’s a work in progress. This app is the reason my certification did not go through three times ! Single father of three getting no child support. Son placed 4 in the district for his weight class in wrestling. You folks are harming good families. Incompetent at best . For now. .5 stars

Faulty app. When attempting to sign in it tells me does not support medical assistance cases and to download a different app. I don’t have an existing medical application. I submit an application for SNAP and TANF. But when attempting to register after failure to sign in, message prompt states an account already exists under my email.

Touch ID sign in still not working. After update yesterday, still no fix for Touch ID sign in

Great app. I have no problems with this app... i just cant get on it all of a sudden. It wont go on to the sign in page can u fix that? Thanks

Good app to have. Really easy to use. Definitely more convenient.

Ok could be better. Would like to see the option to message someone for help or questions that’s almost a must for all apps these days.

Convenient and user friendly. This app is great to check balances and claim information! Would like to see credits reflected.

Information. Doesn’t provide enough online services

Wow, great app I can view everything I need.. Great app, recommend

Garbage. This app is so frustrating! I downloaded it, got registered and when it comes to actually logging in I KEEP getting an error message that said "unsupported case this app does not currently support medical assistance cases download the PEAK health app to view this case" what does this even mean? I'm trying to get food assistance not medical!!!

Not helpful. This app lags and it won’t allow you to upload documents and doesn’t tell you much that you need to know.

The app is awful!. My benefits ended and when I tried to reapply, it wants me to sign up for an account or sign in to do so. When I sign in, it does not let me reapply, but shows I’ve been denied for not reapplying by 10/31. I DID reapply on 8/22. I’ve been on hold for an hour and can’t get help.

Still can’t login. Says my medical case is unsupported even though I have recent applications in for leap and snap. My case # appears to have been blacklisted from the app and all Peak benefits. Could it be that the corrupt EPC officials have permanently kicked me off of the peak app just like they are known for kicking people off welfare???

Its okay. Freezes way too much and takes forever to load.

Great App. Love being able to see what’s charged and when

Can only check balance. Won’t allow me to do anything other then see snap balance. Need to set up idea and submit documents and it says properties don’t match

Rating. Not enough detail on what you are doing and what is needed. It also just kicked me off and I had to log back in and start doing this again!

No longer works!!!. The app does not open anymore and does not let me log in!!!! Just shows a blank white screen!!! You messed it up with the latest update!!! Extremely frustrating!!!! I rely on this app!!!!

Great app. Everything you need is centralized on this app to handle your business with the state.

Bad communication. This app does not communicate well with our current agency Steele st office there is never any relevant information concerning our case I have an Apple phone and can never view submit or receive valuable information pertaining to my benefits very counterproductive

Great app. Much easier to navigate

Usefull. I check my bal constantly and this site makes it very easy.

This app never works. This app literally never works, sometimes it allows me in to see my balanace. Other times it will load for a while 30 seconds and bring me right back to the log in page. This app needs some serious bug fixes.

Great service. Easy app to understand and navigate

Hard to navigate. I have to sign in every time. The only reason to download an app is to bypass signing in every time. Hard to navigate

Why doesn’t the My CoBenefits app work?. MyCOBenefits is not benefiting me because it hasn’t been working for 3 months. It won’t let me login at all. This needs to be fixed because going on 4 months is a long time for the app to not be working. This is extremely frustrating and not beneficial

It seems to work well.. Having paperwork and resources in one app is very convenient.

Slow………. Limited function and slow.

Stay updated. Think faster and more efficient

Can’t log into the app at all. I guess maintenance was being done and that was weeks ago, I have new correspondence that I now can’t see because I decided to go paperless… you tap sign in and you just get a blank screen with no where to put in info.

Good App. It’s a good app considering it a State App, and it has just about everything you need regarding information about your Benefits!

App isn’t worth the download most the time. This app crashes quite often or won’t load after logging in! So frustrating!!

Fix the bugs. Always having a hard time getting this app to log in.

Garbage. People have been making apps for over 15 years! It’s 2023! No face/finger print login. EVERY time I log in it takes me 10 minutes or more. It keeps kicking me to the login screen and then I have to get 6 or more email verifications AND change my password EVERY time. GARBAGE FIX YOUR APP!

EBT. I love this app! It makes it so easy to check your balance. Easy access at your finger tips!

App. I hate that I have to sign in every time I get in the app. Can’t you update it to where you can just do a face recognition or just like a 4 digit pin. I hate that I have to type in the email and password every time.

My Colorado benefits review. This is the fourth time I’m trying the app, two times it got stuck opening the app, trying to save my application and lost my work.

Update. The app requires an update but won’t let you update.

Have to use this app because the state forces me to. Crazy slow login, and doesn’t save login information. Work ok once logged in tho. Just takes FOREVER