Avigilon Alta Open App Reviews

Poor Architecture, Privacy, and Usability. I am frustrated that the Alta Team declines to support Apple Homekey or equivalent. It’s very frustrating as an iPhone user that I have to give Alta always-on background location even when I’m away from the office (and Apple notifies me that Alta is getting my location even hundreds of miles from the office). Very strange and also battery intensive. They consistently blame Apple for not yielding to Alta’s architecture (which is unrealistic) instead of being accountable to their customers and supporting basic functionalities. Alta is clearly Anti-Privacy and I’m concerned that user data sales is core to their business model. TLDR; Alta / Openpath either gobbles up your battery & privacy or is very annoying to use. The Alta Team did not address any of these concerns adequately over email. In fact, they punted the questions.

Sketchy concept. Thanks to my apartment building opting to use keyless locks, I have no choice but to share my location data with a company I do not trust. The app constantly pings you to share your location data at all times which is flat out ridiculous for a glorified FOB key and garage remote. It makes you wonder why they need this information and ask for your fitness information as well. Thankfully we have plenty of bot accounts pumping up the app rating for their media team so the executives never need to feel guilty about a business model intended to rob consumers of their right to privacy. After all, how could an app with a 4.8 rating be malicious?

Watch app needs phone.. The iPhone app works well. But to use the watch app, you also need the phone with you and the app open this is disappointing, especially if you have the watch with cell. The whole point of the watch is to not need your phone. The cell watch has everything you need - data connection, gps and Bluetooth. It is too bad it doesn’t work without the phone, especially if you want to take a run or bike during lunch.

Three Person Household with One Login & Device. There are three people in my household (including myself) but only one of us is allowed to have access, on one device, and have to use remote unlock for the rest of the family. This is inconvenient, especially when we’re in meetings etc. We’re contemplating breaking our lease just to have a better system for gate access. I’ve contacted support but they haven’t responded.

Needs to be more streamlined. This app does what it needs to do. But after using GateWise for some years, what Avigilon Alta is missing is simplicity. This app forces you to tap to confirm if you want to really open the gate. This is a minor detail but one that needs to go away. I am not going to police who enters my complex. My iphone is usually on the mount and opens the app automatically when I go near my gate. GateWise had 1 simple button on the screen for easy access. Avigilon has too much going on forcing me to pay attention to my app while I’m driving up to it. My gate opens at less than lightning speed so I usually try and time it from a distance away so I’m not sitting waiting and backing up traffic. That’s my complex’s issue, not app related. But this app really could be better because the functionality is there. It just needs to be slimmed down.

Amazing system. My company and I have been looking for something with high user control and functionality without losing all design. Open path really is the next generation of door opening systems for multi family or office buildings.

Functionless app for many phones & bad customer service. This app seems to outsource to people who are totally unconcerned you can’t get into parts of your building and they seem to be from out of the country. My complex changed the garage gate settings and now I’m unable to open just that door without physically getting out of my car and walking up to the reader. You can’t even select within the app to open the door, no matter how many times you press the button. On top of that, they’ve gotten rid of the feature in their app that lets you report an error to somebody, probably because they’ve grown tired of people giving them feedback about how badly their app works. Clearly they’re fleecing apartment complexes convincing them to waste money on an app that only half functions. Absolute joke of a company who are totally unresponsive to users needs for something as important as literally being able to access your building.

Makes life easier. Great app that gets rid of all the clunky access cards you have to carry around for work, parking, etc. This is the smart office I’m sure every modern company will have soon.

Reliable and frictionless. My office has Openpath and I just started using the mobile credential this month. It really does work the same each time without the inconsistency or delays I’ve experienced at my last job. Well done!

App Data Repeatedly Resetting. Twice now I've had the app data randomly clear and result in me being locked out of my apartment building. Absolutely infuriating. I'm not sure if it related to the background app management in iOS 13 but it seems like the developers should figured this out during the iOS beta period. The delay for the "magic link" takes at least 10 minutes so if you're running low on battery there's a decent chance you just might be straight up locked out. The property management company that controls the building I'm in has replaced all RFID entry points with this app. Although convenient to open doors with your phone in your pocket, I struggle to see how this is better than a key fob or key card for entry.

The absolute worst... I had to download and use this app not by my own choice. I am forced to use it for the building I live in. First, when I open the app and hit unlock/open the stupid app makes me confirm! What!? That’s like pressing the shutter button on your camera and asking, “Are you sure you want to take a picture?” As if there would be any other reason I would open this stupid app. Secondly, the app always wants to know my location…why? Even when I change the settings to only while using the app, I see the app continue to use my location until I shut it down. I can only assume the app is selling location data to third parties. For being used to open a garage door, I would think the developers would want this app to absolutely easy and not have to mess around with. It’s unsafe for me to be looking at my phone while also trying to exit/enter my parking structure.

Works well most of the time. App is easy to understand and works as expected mostly. Just run into occasional times where the sensor doesn’t think you have your phone. Opening the app resolves it, but that shouldn’t be necessary as I’ve set it to stay on in the background. Tesla has similar occasional trouble so not sure if iOS issue or app issue.

No Widgets; No Shortcuts Support; really annoying.. For Apartment Doors where you can’t use touch to open I have to open the door using the app; the lack of Widgets and Shortcut Support is just Annoying. I know users of the lock aren’t your customers (apartment complex management are) but I hope you fix this

Almost but not quite. I was sold on the idea of this app. Including the idea of not having to take the phone out of my pocket. Unfortunately, that part does not work reliably, even if you have all the settings right. And because it is not reliable, it is not taken advantage of as much as it should because of the uncertainty. But when I do take my phone out of my pocket and open the app, it does work. And that means a lot. I like not having to use a fob or a card. Although I must confess that I do, again, because of the uncertainty. The solution to the problem that I have found is to "warm up" the app. I have found that if I access or open the app that the "wave" feature will work at least for a while. I put the wave in quotes because it's not really a wave. You have to pause, I have found. Still like the app. But disappointed.

Finding the hardest way. Where to start with this? Probably best to begin with the fact that the app hardly ever succeeds in unlocking a door on the first try. It asks for infinite permissions, from ones that make sense (Bluetooth and local network), to ones that really don’t (always-on location and my motion/fitness data). All this to is ostensibly to try (and rarely succeed) at guessing if I’m near a door reader that has an NFC reader built into it. You know the readers have NFC built in, because Apple Wallet opens when you wave your phone near the reader in a desperate and unsuccessful attempt to get the door to open. So why don’t they add a card to Apple Wallet and use the NFC functionality that’s literally meant for this kind of thing? Who knows, but they don’t. And so every time I come up to a door, I have to get my phone out, open the app and pray that it works this time. All because they tried to find their own solution to a problem that already had one. Additionally, the Apple Watch app only works if my phone is nearby and has the app currently open. That’s not super helpful. The nice thing about the watch is normally that I can leave my phone behind! But now I can’t go for a walk without my phone since I won’t be able to get back in. Honestly this app has given me a whole new appreciation for metal keys.

Works fine if you’re willing to share your personal information with the developer. The app works fine and generally as described. Have had it for over a year as it’s installed in my building. If you’re at all aware of your personal information being stored and shared you should not use this app. For the “touch to open” function to work you need to share your location ALWAYS. Not to mention this is a major battery drain. Developer intentionally chose to disable this function “only when using the app” which is something I’m much more comfortable with. I have the app to let friends in remotely but it’s more convenient for me to use my keys at the front of my building which is insane. Simple fix that I hope the developers will take note of.

App issues. First of all, after installing the app multiple times and then using the provided link multiple times, the app does not respond, and am not receiving access. Secondly This app does not appear under location services for me. According to our admin, I need to always share my location in order to open doors. I’m on an iPhone 8 with current iOS version. I had spent many hours attempting to get this to work, and I worked with there support team who basically had no working fix for me.. I give up.

OpenPath makes life easier. I love the fact that I can issue guest passes and open the door remotely when I get caught unexpectedly between needing to be in the office and needing to be remote. This door access has changed my life for the better.

Couldn’t be easier!. I use the app to access my favorite bar the Red Phonebooth in Atlanta! The app works amazingly well and nothing is cooler than walking up swiping the phone and hearing the magic of that door unlocking to let me in while others are waiting.

Accessibility. I have to give this app a 1 star rating to pull its overall rating down because it is far from perfect. The fact that you absolutely have to have your phone in hand or nearby in order to use the app on other devices such as a watch or a tablet is RIDICULOUS. I have an Apple Watch with cellular service which under other conditions could perfectly be used to unlock doors around my apartment but the app won’t allow it unless the phone’s Bluetooth is on and in range. It’s frustrating because I got the watch to be HANDS FREE. I’m so sick of constantly having to hold my phone or worry if it’s going to fall out of my pockets and since ALL of the doors in my apartment require openpath I literally can’t leave my unit without it. So when I take out the trash I have to use my phone. When I haul in groceries my phone has to be on me and it’s unfair to assume that everyone wants their phone on them like that. Especially when there is a hands free option like the watch. So yes I’m irritated with the openpath developers because the watch app is literally POINTLESS if I have to use it in conjunction with the phone.

Useful but privacy concerns linger. The app can make some things useful if you live in an apartment you are an unwilling subscribers to this service, just like those mail package box centers. As of rent wasn’t high enough, these services keep piling on the cost whether you want to use it or not. Also, it forces you to carry your phone at all times when in my community to access places that a simple key fob would allow. The BIGGEST problem is that it continues to track you unless you force close the app. I have it set to use my location only ‘while using the app’ within this app + on the iOS settings yet it likes to keep tracking you. I can’t imagine it’s a bug i.e not a deliberate attempt to keep gathering data. Really makes you question the company’s ethics and what other nefarious ways they’re opening doors into your personal life in guise of opening physical doors. Other users have the same concerns and the reason they give sounds like baloney. No other app continues to track you once youre done using the app w/ the same settings.

Almost perfect. This system is pretty great, compared to traditional keyfobs that need batteries replaced, get lost, or simply break. The one aspect I find puzzling is the Apple Watch app. Why can that not function stand-alone, without having to have your phone nearby? That seems like a missed opportunity.

Lack of support. After numerous calls trying to get the system to operate as sold to us there has been no resolution. It works well with the fobs but you have a 20% success rate when using your app and hand waving. That means one day a work week it works. Any other business with at success rate would be out of business. We are sorry we invested in Openpath. The are alternatives. Spend your money wisely.

Works OK, but a major battery drain. When location is always on this app is the major power hog. No. 1 in fact, according to the iPhone battery usage data. I think the developer team should look into this issue and fix the power management issues to make the app much more usable. As it is, I have to switch the location to “when using” and then quit the app after each use to save the battery.

Does not work as advertised. Unfortunately the app does not work as advertised. I specifically gave the app permission to use my location even when not open so I didn’t have to open my phone to open doors, but it does not work. I still need to open my phone whenever I get to a door and it’s honestly a big let down. Also, my text in this review shows up as white text on a white background so I can’t really see what I’m typing, which feels like another oversight unfortunately

Openpath is so convenient!. We use Openpath at my synagogue and it works great all the time. It’s so easy to install and super convenient since I always have my phone with me. We feel so much safer now that Openpath is installed. Can’t recommend Openpath enough!

Like the Idea... Not as impressed with Results. The concept of using a phone for entry into secured areas seems great. I was told just walk up and the access will be granted. No need to remove phone from pocket. Well the truth is instead of waving a small key fob or card, you have to wave your phone within a few inches of the front of the reader. Convenient in that you don’t need to carry the card or key fob, but far from the the idea of just walk up and your in. Needs some improvements

Great Change. Are usually don’t like change but I have to say this is a delightful change the security system is easy to use and I feel more safe.

Great app, but I have one suggestion for battery improvement.. I often see Openpath ping my location while I’m at home, on errands, and during the weekend. For this reason I believe a user adjustable “9-5” toggle on the gps and Bluetooth functionality of the app would be greatly beneficial to the apps overall battery usage and privacy confidence.

Please create widgets. Easy app to use. Would be way better if they were widgets available to add to my iPhone’s lock-screen/home-screen. Instead of scrolling for the app.

Set and Forget!!. This app gets 5 stars because of how little I actually have to use the app! I just go up to the reader and tap it with my finger and the door unlocks. My phone stays in my pocket with the OpenPath app running in the background. Once you’ve configured your system, there’s no reason to actually take out and open the app unless you want to remote unlock/lock the door for someone else! I wish the rest of our office building (garage / elevators) would get with the program and integrate OpenPath. They are compatible with all of our existing readers.

Touch to open function not consistent. The major benefit of moving to an access control system like OpenPath is the ability to use your phone or Apple Watch to open the doors. However, it’s been my experience (and my fiancé’s) that the “touch to open” feature only works after “waking” the app by opening it on your phone. I have the latest iOS, have it set to using cell phone data and ALWAYS sharing location. Have no idea why it only works after opening the application on my phone

Always getting better. I was happy when my company took away my key cards ( I had 3 for work) and said we’re going to use our cell phones moving forward. This app has worked for parking, elevator and our offices. I love it! Better yet, it keeps getting faster and smarter so my experience is simpler every time.

Unnecessary location tracking. This requires location tracking, but this seems to be necessary with NFC. Why does this app need location tracking to swipe me through doors when a credit card reader doesn’t?

Cumbersome, asks for confirmation + Watch app horrible. When driving it is hard to click multiple buttons and answer multiple questions like confirming if you want to open the gate “Are you sure you want to unlock…?”. Should be simplified and quickened. Apple watch app needs our shorter list of favorites and not make us sort through dozens options. Same issue when driving as well - too cumbersome.

The god place. It is great to have a place where my 150 lbs lap dogs can go and relax, play, meet and make new friends, unfortunately they come with some people who do not care at all and are not even a little grateful for having a place like this, it’s very sad to see some pets having a nature call and the people do not pick up after them, it would be nice to have cameras and track them GIVE THEM A TICKET FOR LITTERING that would help these people either to clean or quit the park and the money help to improve the park itself

Requires precise location until forced close. We use this app to access all doors at our apartment complex. It does not work without precise location access. I set location access as “while using app” and yet it does not stop accessing location until forced close. This is an undue burden on the user to “force close” after every use. Apple Maps stops using location without a force close. Our apartment door lock uses another app and can open the door from at least 10 feet away and does not request or use any location. Openpath privacy does not allow opting out and specifically allows selling aggregated data.

Doesn’t Open with Siri. Please help. With arm in a sling, it’s incredibly difficult to handle the phone while driving and trying to open the garage gate. Please enable this to work with Siri for everyone else who doesn’t have an arm in a sling for 6 weeks as well. The app on the watch is usually useless, but still not helpful while entering/exiting our garage, and then traffic gets backed up. Please help. Thanks

Slow and inconsistently effective. I do not have to option to grant Bluetooth permission to the app in iOS, so I always have to confirm after clicking g to open. The NFC functionality is spotty, so I sometimes have to swipe 3 or more times, then it takes up to 10 seconds for the door to open. If things supposed to make my life easier, it absolutely does the opposite.

Stylist/clients. Extremely convenient for my business and I feel secure walking up or leaving my business when I have my hands full. The phone tap is amazing!! Great idea. Highly recommend it.

"While Using" still shows location usage in background mode. I've set my location sharing to "While Using", however iOS's blue location sharing bar still appears when the app is no longer in the foreground. You have to kill the app completely to stop location sharing. Otherwise the app works pretty well. I usually see my iOS wallet popup when near an OpenPath reader, but I dismiss that and it seems to work fine afterward.

Simple entry. Multiple offices. Eliminates hassle.. We replaced our card entry system with Openpath a few months ago and are very happy we did. We have multiple offices with employees traveling back and forth and site access was always very cumbersome. Since we rolled out Openpath, it’s been simple: *No need for cards. Your mobile phone is your card. It just works. (tip: make sure your employees turn on “always” in location services). So when our team travels, we aren’t handing out temp cards any more. And we’re no longer struggling to get the temp cards back! *Easy admin. Openpath syncs easily with Active Directory making user management simple. Everything is in the cloud so no servers to manage. *Remote access. The system let’s you open a door remotely. We didn’t think we’d use this feature, but we have found it very convenient when needing to let in guests. *Compliance. For our business, security and tracking entry is critical. With Openpath it’s been easy to manage and ensure compliance with access control requirements. Beyond the product, customer support was great when we were getting started. Big picture - it’s been great for us. We’re never going back to a simple card solution.

Needs work, brand consistency and straight forward privacy info. App is flaky. Does NOT open doors reliably via bluetooth with known good phone — sometimes inches only, sometimes feet. And you never know. End up giving up and going back to fobs. So, whats the point if app is unreliable in basic use? Company branding is a MESS, which gets in way of USE. Three changes since HOA installed. Really. Stop with the brand baloney from marketing and make the darn app reliable and ALWAYS under the same name as first installed. Users could care less about corporate name baloney, but do want app to work. App is also scary in its privacy settings. I can sense even from the disclosures co is including, users don't trust it not to scrape location data when not needed. How about a NON happy talk email to users not in legalese explaining how privacy really works with your app and ANY third party OR your use for ANY non- strictly necessary access control?

Very questionable app. The app requires permission to read your precise location AT ALL TIMES. This drains your battery since the Bluetooth and Gps chips are constantly on. To solve this, it also requires permission to read your motion and fitness data. Both of these requirements have huge privacy implications. The app store information does not say the app is tracking motion data and also lists location tracking as data that is not linked to you but this is an Entry Access app so it definitely knows who are you to allow you access

Denies entry way more than it should. I’m having to delete and reinstall this app way more than I should to gain access to the gym where I have membership. Attempting to get support for the app- even worse. I’m now considering canceling my membership here and going somewhere that doesn’t use this inefficient app.

Location access. This app is functional, easy to use, and works pretty consistently. However, once it is opened it continuously uses your location until forcing the app to quit. This aspect is a privacy issue, negative impacts battery life, and is an annoyance.

Great app. So easy to open every door/gate/elevator by just waving your hand. You do have to have your Bluetooth on all the time which may use up your battery, but I just turn it on once I get to my apartment complex. Haven’t had any issues so far

User Friendly. A system that isn’t overly complicated and when you call tech support you get someone that you can understand—English.

Needs More Features. This app gets 4/5 stars. I live in a community that is 100% Alta Open and keyless. It would be a HUGE improvement if 1) I could use my cellular Apple Watch as a key instead of having to carry around my phone. And 2) if there was support for iOS widgets. Having to fumble for my phone gets annoying and then having to open the app to open my door just adds steps.

Need a better solution for location always on. Very annoying to get Apple alerts that this app has been running in the background with location always on, asking to allow or not. This has been popping up every few days.

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Flat battery? You're locked out!. This is a great idea ... in theory. But it's constantly glitching out, doesn't work where there's no mobile service (including in lifts!), and if you ever drop or lose your phone, you're stuffed. You can beg strangers to let you use their phones to call a support number, but the wait times are ridiculous. Don't ever let your apartment complex switch to this clown show.

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Good App… Needs Car Play. I like this app. It works and it’s easy. If the devs can add Apple Car Play access so that I could use it directly on my truck’s infotainment system to open our parking gate … then we’re looking at a perfect app.

Cannot get internet connection. This app doesn’t work whenever I open it at the elevators - ‘Cannot get internet connection’ - and security is always annoyed when someone buzzes them. I would have preferred to have a card.

Can’t give bt permission. Keeps asking for bt permission but there is no way to authorize

Disappointing watch integration. The app is functional for tracking you near its devices but other than being a required tracker for where I use it it’s pretty useless. It also wants to be tracking your location all the time and isn’t fond of you when you dial back it’s invasiveness. Other complaint are the useless watch integration. If you don’t have you phone the watch app is utterly worthless as it is non functional.

Updates wayyy too often. Our company has one entrance that requires us to use this app to open the door. Don’t understand why this app needs an update at least once per week. They should have different versions of the app so that customers, like our company, who have basic requirements do not need to suffer having constantly update the app. Our hardware is likely to never change unless it breaks.

Step back update. This app was at step back from the previous version. I can no longer activate lock on last to leave unless I’m close to the door. So if I’ve left my business and want to lock it remote I can’t. Also I don’t see the status of each door anymore. They all show as locked even though I know for a fact 2 are on a schedule and are unlocked. Please revert back to the previous functionality.

Awesome!!!. Freakin awesome!

User Friendly!. Super easy to use, great for employees!

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Openpath is so convenient!. We use Openpath at my synagogue and it works great all the time. It’s so easy to install and super convenient since I always have my phone with me. We feel so much safer now that Openpath is installed. Can’t recommend Openpath enough!

Better Support for Location While Using Needed. Wave to unlock should be available if location services are set to Only Allow When Using App. Right now the app requires location to be on all of the time.

New update killed Bluetooth. Had no previous problems with Openpath, until this recent update/new company. The new app has zero option to enable Bluetooth on iOS so you have to manually open the door with your phone every single time, instead of before it being an automatic unlock.

Great App. This app is one of the best Apps I’ve seen in a long time. I could be in a friends car and still open the gate to our complex.

Cool pool. Move here a year ago, this community pool is so refreshing! Even if I just swim across and back I’m cooled off for the day!

Location Services Work Sporadically. Even with location services on “always” the readers do not always respond. Have to get phone out and open app for it to work occasionally. First world problems I know!

Apple wallet request. App works well! I just wish i could put the card in my apple wallet! It would be so much more convenient. Everytime i scan the card on the app it randonly opens up my apple wallet anyways. Weird

Always malfunctioning. I have had so many problems with this app since I started using it. First my back gate wouldn’t open and now my front gate. I did everything to reboot this app and still nothing. I’ve contacted Alta and no response. I’m over it. I wish my complex did something different.

Great. Very easy to use, quick and will setup in a second. Its really the last generation

Lack of support. After numerous calls trying to get the system to operate as sold to us there has been no resolution. It works well with the fobs but you have a 20% success rate when using your app and hand waving. That means one day a work week it works. Any other business with at success rate would be out of business. We are sorry we invested in Openpath. The are alternatives. Spend your money wisely.

Wow - that was easy. Just used OpenPath for the first time today. Received a welcome email. Downloaded the app. Clicked on the email link to auto-provision the app. Door opened. Couldn’t be easier.

User Friendly. A system that isn’t overly complicated and when you call tech support you get someone that you can understand—English.

EASY!. This app is so quick and easy to use. I used it for the first time today and it was great!

Great Change. Are usually don’t like change but I have to say this is a delightful change the security system is easy to use and I feel more safe.

Apple CarPlay would be nice. I love the keyless access, but having to use my phone while driving can be a hazard. If there was a CarPlay app that I could open the gate from my car, that would be very nice and safe.

Location services always on?. Requires location services to always be on for some reason, which drains my battery. Phone dies and I’m locked out of my building. Why does it need location services and Bluetooth? Why can’t I just load the app when I need it and set location services to when I’m using my app? Besides that it is clunky. Awful.

Great app. Great app, easy to use, only problem is it only allows for 1 device, point being I can’t get my gym account on both my personal and work cellphones at the same time.

Doesn’t Open with Siri. Please help. With arm in a sling, it’s incredibly difficult to handle the phone while driving and trying to open the garage gate. Please enable this to work with Siri for everyone else who doesn’t have an arm in a sling for 6 weeks as well. The app on the watch is usually useless, but still not helpful while entering/exiting our garage, and then traffic gets backed up. Please help. Thanks

Difficulty in using. I like traditional key fob system because I can press it in pocket or from Car when I am in-front of the gate. But this app ruins that freedom of single click. looks like This app developed by some Old guys without some creativity. I can’t even add it as widget or automate it with shortcuts. every time I need to unlock my phone and open this app have to find the correct gate and open it. it was too long than key fob. I think the only advantage here is for communities. they no need to spend on key fob. by trading this as advantage to community and selling this hardware

Location access. This app is functional, easy to use, and works pretty consistently. However, once it is opened it continuously uses your location until forcing the app to quit. This aspect is a privacy issue, negative impacts battery life, and is an annoyance.

Terrible anti security app. 0 stars if I could. Constantly fails to open doors. Fails to use Bluetooth properly or even present the option to enable Bluetooth. Has left me stuck in elevators despite having worked minutes before. Sensors constantly open Apple wallet instead of Alta preventing access. Possibly the worst security app I’ve ever used

Such a beautiful place to live. Coming from one apartment of 9 years and moving to The Palmer is like going from the pit to the palace. This place is magnificent!!!

Makes life easier. Great app that gets rid of all the clunky access cards you have to carry around for work, parking, etc. This is the smart office I’m sure every modern company will have soon.

Works great! Just missing one essential feature. Dark mode! I blind myself every time I open the app at night while driving to open the garage.

Need a better solution for location always on. Very annoying to get Apple alerts that this app has been running in the background with location always on, asking to allow or not. This has been popping up every few days.

Unnecessary location tracking. This requires location tracking, but this seems to be necessary with NFC. Why does this app need location tracking to swipe me through doors when a credit card reader doesn’t?

Location buggy. Why is the app keep running locations in the background after closed the app… it’s never does it before only after the new updates.

5 stars. Easy and conventional provides an easy access without the worry of keys and door locks

installed customer. It works as advertised, would highly recommend

Denies entry way more than it should. I’m having to delete and reinstall this app way more than I should to gain access to the gym where I have membership. Attempting to get support for the app- even worse. I’m now considering canceling my membership here and going somewhere that doesn’t use this inefficient app.

Great app!. Easy to use and so much better than carrying around an access badge.

Could be better. Not the most functional app compared other similar alternative cloud based solutions. Wave-to-unlock and BLE almost never works without the app open. Adding support for Siri shortcuts in iOS would be extremely beneficial and convenient.

Doesn’t work. When I try to get into my gym in the morning really early, it doesn’t work and I’m left standing outside at 4 o’clock in the morning in a dangerous situation waiting for somebody else to let me in. Amp’d blames Alta open and say there’s nothing they can do about it. Completely useless app if it doesn’t work.

Open app is awesome. Never had any issues with this app. It’s very top of the mark very convenient. Keyless entry is much more convenient.

New membership. This gym is great for me. It’s close to the house, open 24/7, equipment works and the staff is great. Second to none.

Slow and inconsistently effective. I do not have to option to grant Bluetooth permission to the app in iOS, so I always have to confirm after clicking g to open. The NFC functionality is spotty, so I sometimes have to swipe 3 or more times, then it takes up to 10 seconds for the door to open. If things supposed to make my life easier, it absolutely does the opposite.

Pings your location from highway and yet doesn’t work from your pocket. Driving down the highway, I’ll see that Openpath has pinged my location to multiple bnearby business, but when walking into my own workplace, the I have to pull my phone out and touch it to the door just like a regular fob. What’s the point of this app

Sleek new app, seamless user experience. Our office building uses openpath on their elevator and office doors. Re-provisioning access on a new device is a breeze. If only our apartment complex had the same setup...

Does not work on iOS 26. This app no longer works on iOS 26. It requires Bluetooth permissions but there is no option in your phone Settings to give it Bluetooth permissions. Incredibly disappointing it has been 3 months since iOS 26 release and this simple fix to a critical issue is not implemented

Incredibly invasive!. This thing demands 24/7 access to your location just to unlock doors. No frigging way. The most personally invasive permission possible! Complete human surveillance over everything you ever do. To open doors at work. No thank you. Grow up and learn your place Alta.

Requires precise location until forced close. We use this app to access all doors at our apartment complex. It does not work without precise location access. I set location access as “while using app” and yet it does not stop accessing location until forced close. This is an undue burden on the user to “force close” after every use. Apple Maps stops using location without a force close. Our apartment door lock uses another app and can open the door from at least 10 feet away and does not request or use any location. Openpath privacy does not allow opting out and specifically allows selling aggregated data.

Terrible. I hate that I have to have my phone with me to be able to get into the parking lot. I also hate that I have to open the app and pick the gate entrance and then a warning pops up and I have to state yes it is okay to open the gate. A Fob would be much easier and quicker like they used to have.

Sign up problems. I have been trying to make this app work and it won’t. The first time I downloaded it, it made me put in my email without asking for Bluetooth or notifications or anything like that. When I put in my email it says “email not found”. I don’t know what is going on or why I can’t sign up

Will kill you phone battery. If the apartment your are touring is using this system, don’t sign the lease. It’s frequently down, no app support, no key fobs Edit: still killing the battery, still does not work half the times. There is a monthly fee paid by the apartment, unclear where it goes to as they won’t acknowledge issues nor fix them

Why does my door need my genetic data?. By using this app, you give up your rights to protect your genetic data. Since Motorola is not a healthcare provider, they do not need to adhere to HIPPA laws. There is absolute no reason why an app that is designed to open doors to collect this data, other than for stopping people of a particular race ability to entire a building.

Easy to use - extremely convenient!. My only gripe is that you cannot revoke guest passes when needed.

Need Siri shortcuts. My building switched from ButterflyMX which allowed for a simple siri shortcut to open the car gate while I’m driving in. Now I have to open this app and tap open then confirm that I want to open it.

Let’s turn simple access into a pain!. Will not be using community building that requires Openpath. Just too convoluted to set up multiple family members for a building we might access once a month. Not to mention going into phone settings and tweaking an uncomfortable number of always on settings. Deleting app.

Please create widgets. Easy app to use. Would be way better if they were widgets available to add to my iPhone’s lock-screen/home-screen. Instead of scrolling for the app.

Share a Guest Pass doesn’t work. I love this system and app but the share Guest Pass doesn’t work. When I put the description in or change the time everything goes blank. I’ve tried everything.