FortiFone App Reviews

Buggy. For instance... I answer a call from another extension and the microphone doesn't work. Other party says they can't hear me. Press the mute button... The unmute and now the microphone is working. Just one of too many bugs I'm dealing with. Most users can even sign in on their phone.

Finally!!! A FortiFone SoftClient for IOS!. Now I can have an extension created for my iPhone and receive my work calls without giving out my personal phone number.

Phone won’t ring.. Phone won’t ring on incoming calls and support link on app leads to customer support with no ability to assist with the app. ???

No sound on my phone. I am running FortiVoice behind a Fortigate. When I make calls the call is picked up. However I cannot hear them and they cannot hear me.

No scheduling. No ability for end user to schedule the app on or off. Hourly employees cannot use this app otherwise we have to compensate them for the calls received. If they hit DND they have to remember to turn off DND, which causes issues of not being able to reach them.

DO NOT INVEST/TRUST YOUR BUSINESS WITH THIS APP. If you are trying to find an app for your company/business then do not use this horrible app. Connectivity never works Answering calls - don't work rings all the way through then you have to call them back If you decide to use this app after reviewing my very important review you must like to waste time/money!

Unreliable. Frequently have take steps to get the app to allow incoming and outgoing calls. Sometimes the only solution is to reinstall the app. That should not be necessary. Can’t have the desk phone plugged in and have the app work. Great concept, but needs some work.

Most recent update broke it. Currently, incoming calls are silent. You have to call back to get any audio. I believe this started happening since the most recent iOS update.

Stop Breaking The App. This app is great when it works. Allows our people to work from home or on the road and still make and take calls like they’re in the office. Seems like every single time there’s an app update it breaks inbound calling to the app. About a week ago after the app update inbound calling to the app stopped working yet again. I also updated our FortiVoice to the latest version and it still doesn’t work. Please, please, please stop breaking this app, seriously. People use this for business operations. The FortiVoice logs show the push notifications being sent successfully, but the app never rings.

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Bugs all the time. Unable to receive call, always crash. Even if bugs are reported nobody knows why it occurs and how to fix it. It's been 9 months since we started to use it and it's a big waste of time and money.

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