Spin — Electric Scooters App Reviews

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Absolute garbage experience. I just used two spin electric scooters in a row and both of them gave me the worst experience I’ve ever had. The first one stopped working after a few seconds couldn’t go faster than 3 mph and I had to end the ride. The second one worked OK, but I went into a restricted zone and it stopped working immediately while making the most atrocious alarm noise blaring in a peaceful neighborhood where people didn’t deserve to hear this nuisance. Since the app is extremely badly done, there is no way to know which areas you’re not supposed to ride into. And it glitches frequently. I had to backtrack by foot of course until I could hook the scooter away from the no go zone. When I tried to lock it, the app was extremely glitchy and only allowed me to start a ride until I saw a screen that said unlocking your ride which would stay on for several minutes. Also the scooters were dirty and had paint on the LCD screen which made it even worse.

Cheating you out your money. Scooter was very raggedy and Wobbly also unstable shimmer with a lot of shimmy Spin Scooter The scooter is a nice ride it’s self but The spin app has a Lotta flowers and flowers in it it overcharges you for your scooter it turns the scooter off in the middle of your rental I have been over charge each time I rent the scooter the scooter is supposed to be $10 to ride until the battery dies without turning it off once you turn it off and the battery is not dead you cannot ride rad off a bed saying $10 if you turn it off you have to re-rent the scooter which is fine with me but if it’s $10 to ride until the battery dies why am I being charged 1650+ a dollar and some change for the school 3×. Times I have been charged for the scooter at a rental price of 1650 and a dollar and some change has been taking out of my account for the rental of the scooter when it should’ve only been a flat $10 also when you call the customer service number it’s always a recording Bryce sell them you get lucky and are able to talk to a live customer service person

Doesn’t work!. I would give this app negative reviews if I could. I tried to unlock 4 scooters for a group, and with the third one, we couldn’t get the lock off of the parking spot, but it kept charging me as the minutes went by. I eventually called the company to ask them to stop my ride and refund my money, since we hadn’t even started riding anywhere. The man told me that “it’s hard for first time riders who don’t know what they’re doing” and basically told me I shouldn’t bother with it. So we tried one more time, despite his advice, with another group of scooters. I was immediately charged $75 at the beginning of the ride, for some reason, although I didn’t find that out until later. We rode the scooters for about 20 minutes, parked them, but the app wouldn’t let me end the ride. Again, I tried calling customer service, and no one answered. As I write this, the clock is STILL running on my time, over 2 hours. The company emailed me and said they would refund any overcharges. So we walked an hour back to our hotel. DO NOT WASTE YOUR TIME OR MONEY WITH THIS APP!!

Cheaper for college students, and better quality scooter, with some bugs. The main advantage is that there is a 50% student discount. So long as it is offered I will prefer this over uber scooters or lime. Some other benefits include: - you can’t prereserve scooters, unlike some of the other apps so if you see one it’ll be available for use. -the scooters themselves are pretty high quality and comparable to the uber scooter, except I think the speed limit they have built in is higher. This makes for a really smooth and stable ride The main drawback is the bugs. There are a bunch of bugs with locking/ ending your ride. -One time I got a confirmation that the ride ended and everything but then apparently it didn't work. I was charged for an absurdly long ride, using up all my balance. -locking the bike and uploading a picture each can take a long time. This shouldn’t be that way, because the other companies’ apps don’t take so long. Also if I have to wait next to the scooter for two minutes like an idiot because the app is taking its time to lock the scooter, it defeats the purpose. People who need to use it for short trips will migrate to an app that doesn’t have that wait period at the end. Fix this please. Overall the app is good, and the company’s service is good, but their engineers have kinks to work out.

SPIN-d Your Money. I’m not usually one to write a review, but Spins are awful. My campus outlawed Birds last Fall and we just got these scooters and they’re terrible. Not only are they flimsy, the app doesn’t work at all. Don’t worry they’ll be great at unlocking the scooter, but when it comes to ending your ride, good luck. Today my roommate and I rode the scooters to class and we had to try 3 different parking zones and even when we were parked in the right place it told us we weren’t. We ended up having to undownload the app, to which Spin told us we’d been using the scooter for “49 years.” I’m sorry but I can barely ride one of those things for 5 minutes let alone 49 years! These scooters are supposed to save time, but I’ve been late to class numerous times because of the crap app. Not to mention they charged me $11 for a ride that should’ve been around a $1. Now I can even find a place to contact the company to get my money back. You’re better off walking my friend!

Genius.. but. It was ALOT of fun. The scooters were quicker than I thought they’d be. I also like the fact that they’re providing a service that helps give people easier and perhaps more accessible or efficient means of transportation. Whether it’s a daily commute to work across the city, getting to your next class across campus or just a fun cruise around the town with friends, this is a quick and budget friendly way to do so! It’s pretty straight forward to start your ride but if you run into an issue like I did midway through my ride. Which brings me to my conclusion this probably one of the worst customer service/help set ups I’ve ever came across. I happened to run into an issue on my first ride and I ended my ride early which prompted the app to ask for a photo of where you parked it and thinking I had to reload my account with funds to ride longer I “parked” it in a non parking zone to quick reload and hop back on but ended up being locked off the scooter a mile and a half away from my vehicle. Also mind you that it states you can be charged a penalty fee if left outside of a designated parking zone and these things are locked and too heavy to just walk it to a parking zone. Their only means of support were sending and email and waiting for a reply or calling a number in which nobody picked up and it went to a generic voicemail to leave a message for a call back. I received a call two hours after the fact I and a email reply probably 4-5 hours later. Could be 4 stars?

Hassle. Unable to do two rides on one phone with the app, have to use work or student email, clock and money starts running as soon as you hit submit... not when you get on the scooter and turn the go switch. There is no navigation on the app, which makes no sense considering the scooters can and are left anywhere. The scooters are not given an exact location on the app, we are meant to be on the lookout for them as we are driving whilst we have put in the directions for the cross streets to find them in the first place. The battery percentage is made clear on the app before arrival which is nice, but if the scooters aren’t solar powered and can be left anywhere and there isn’t anyone policing them up on a daily and recharging them, then 🤷‍♀️. Also to have this many mis-steps for a company that is so established, the pricing at $1.00 to activate and then $0.29 a minute isn’t going to work...AT ALL!!!! Good concept...needs more work, also absolutely no advertising. Wouldn’t have known about this unless I happened to see a few people scooting by on a whim.

Read before scooting. Nothing compared to the pure joy I experienced scooting through the night life of the city. The exhilaration of whipping past pedestrians was a feeling like no other. At max my scooter reached speeds of 16 MPH, I was Usain Bolt. I’m not kidding when I say this was one hour of nonstop, continuous, constant, unrelenting fun. Unfortunately the app was trash. Slow, hard to navigate and ultimately did not allow me to end my ride. My anxiety soared as the timing meter continued to tick higher and higher and higher. Will I be able to Uber home after this? Do I have enough for a bus ticket? I found myself in the trenches of customer service. The phone number was buried deep within the folds of the gruesome, dark pages of their website. Ultimately I was put on hold and no one ever picked up. I resorted to sending emails- which they responded to in 20 minutes promising a refund of the time I spent trying to park and end my journey. While email was the most effective tool for ending my ride and getting a refund there were other scooter options that have better apps.

Use a DIFFERENT service!!!. Unethical!!!!!! I will never be using Spin ever again! First of all their GPS within the app does not work for sh_t. I can’t locate myself on the map, so how am I supposed to know whether or not I am in a no ride zone if I can’t use the GPS?!? FIX THIS! Because of this issue, the scooter turned off on me in a no ride zone where there were no other scooters around that had any battery to them for me to get back to my car. Also when I contacted them by email and I told them of this issue, they responded once and told me standard stuff but they never responded to my response! Another email came to me stating they hope that my issue was resolved. I emailed them back, letting them know that my issue had not been resolved and they never got back to me either…. I cannot even re-contact them again through the app because it defaults to a promo screen and I can’t do anything within the app all! So I can’t even contact support because their app doesn’t work properly.

It started out great…. My first ride was uneventful. (in a good way because I just needed to get home quickly) My second however… it started off with not being in the place the map was indicating, then the lock was being glitchy and when I finally got to ride it, I only made it 3-4 blocks before it died. I went to the app to contact support, no phone number or email but list of things you can report on; I selected damaged vehicle because I found out the front was messed up, like someone tried to steal the battery? I sent the report and wanted a refund for the very short ride I took, it wasn’t worth the money but they have yet to reply to my messages. So I decided to just delete my account and get it over with, but hey look at that ‘there has been an error in deactivating your account, please contact support’ Great. Who the f am I supposed to talk to when the support doesn’t help???

Charged me unlock fee twice. After I paid $5.99 for 30 days of no unlock fee. I get charged $2.00 directly after! Watch there going to tell me I had to wait 30 min for the $5.99 to be applied when it sure didn’t take any time coming out of my bank account instantly! Can you guys fix this. I have a photo to prove it. I want my $2 back. What was the point of paying $5.99 to not get charged that $2 so now it’s costed me $8 in total to drive the bike for $4.50 which is a 10 min ride. Crazy! Last summer you guys had deals where you could pay $30 and drive the scooters all week as much as you wanted with no unlock fee. I guess you guy got smart and found ways to make more money. Fun shouldn’t cost so much especially when you don’t have a car.

Thanks but no thanks. I’ve tried to like the service since Lime left town, but I have a major issue with the fact that usable scooters and broken, low-battery, and reserved scooters look exactly the same on the map. You don’t even know if you can ride the thing until you physically scan it, even though it’d be simple to implement a feature where a scooter that is unavailable won’t appear on the map. Whose idea was that? The threshold for low battery is also absurdly high and locks the scooter completely. There is nothing more frustrating than getting to your third scooter and finding out it’s also useless. Finally I got a new debit card and instead of prompting me to update my payment method it flagged my account and locked me out of the app, and they just suggested I contact my bank. Ill just stay locked out, thanks. I have no idea why Lime can’t operate here but Spin can.

Walk. Avoid spin scooters. Look for lime/bird instead. Terrible!!. I rent scooters fairly often. Lime and bird are both good choices. Recently, spin has been very available in our city. Now I know why. Their parking and locking system is terrible. If you try to end your ride and happen to be in an area the app thinks is inappropriate, the scooter will in fact lock, but not end the ride and you will continue to be charged. Parking zones are not shown on the in-app map. We rented three for an hour. We parked them exactly where we had unlocked them originally. The app kept saying that we needed to find a new, approved zone. When we picked up the scooters to move them, they make a terrible alarm sound and tell you to unlock them before you move them. This is not possible as the app is still charging you for the ride, but you cannot simply keep riding anywhere. It took us an extra 20 minutes if walking around our park, trying to find an acceptable parking zone with three scooters yelling the whole time. This ruined our night, was exhausting, and embarrassing. The app also will not work unless you allow them to know your location even when the app is closed. Both Bird and Lime allow location setting to be active only when the app is active. This is the worst choice by far. I’ll never use spin again. Worst scooter service by far!!

Multiple issues. What should have been a 5-minute travel turned into a 40-minute nightmare. First, a scooter showed on the map that was available somewhat near my home. Not there. Reloaded the app, still showed that the scooter was there and fully charged but I was standing in the location with no scooter. I made the 10-minute walk in the opposite direction to the next closest scooter. This scooter randomly shut off on me 3 times. I had to go through a process of ending the ride (can take a minute to do so) and rebooting the ride in order to get it to restart. After 20 minutes of this adventure, I was no closer to my destination and even further away from the bus to be able to change modes of travel. So I decide to walk. I park it in an eligible parking space. It does not end the ride and starts sounding an alarm at me. So I ride around, pushing it manually, (alarm still going) to park it near other scooters. Doesn’t stop. Finally after restarting the app and trying to find support, I was able to get the scooter to successfully reboot with the power button and stop the alarm. I was extremely late for my commitment despite giving myself extra time to find a scooter. If it was just one glitchy scooter, that’s understandable, but with the second glitch of expecting to find a scooter some place and have it not exist is just enough for a 1-star

Worst app experience of my entire life. Holy crap. I tried this app because I saw a bike that said I could ride for a dollar and it seemed like an awesome idea. I got the app, put my credit card number in and loaded the number of a bike to see what would happen. Before I understood what was going on, a timer started indicating I was on a ride and there was NO way to get it to stop. I was on my way somewhere and got trapped at this stupid bike worrying that my credit card would be charged or that someone would steal the bike. In a panic, I read all the FAQs and submitted a bunch of support requests, and nothing could get this damned thing to stop. (Its still running right now while I’m writing this.) I honestly don’t know what to do other than to just cancel my credit card and walk away. There is no way to get someone on the phone in support. When you are trying to submit a support request it says “DONT PANIC”. This must happen to people all the time.

Worst scooter App I have ever used. The Gutur app did not indicate that a lot of scooters were parked in a no ride zone. I started the scooter. It started charging me, but it would not work until I pushed it out of the no ride zone and it didn’t notify me of this before starting to charge me. And then, when I got out of the red zone, it’s still would not start. I ended the ride expect a full refund because I’m entitled to one and then restarted the ride to see if it would work when it was finally out of the park area. But of course because this app is horrible, it’s still did not rush start writing, but it started charging me money for a ride. It wasn’t giving me. And then I walked about a mile tried another scooter because I’m dumb on this app, it started and then it notified me about a half a mile into my ride that I was in a no ride zone and I had to after it was late notifying. I had to push it back into a ride zone which was not even marked on the map. I just had to guess. Worst scooter, ride app ever.

Overcharged, still going. I take the e-scooter to work every day and park it in the same place, a parking zone where it says the scooters need to be within 10 feet of the post. Reliable and easy source of transportation for the most part. But today it was 2 min from my clock in time when I pulled into the designated zone and it said I couldn’t park there. I walk it around the zone and still nothing although the map has a slightly highlighted P indicating it’s a parking zone. 1 other Spin is there and 2 birds. I have to go clock in and the time is still running, it’s still going. I submit a report indicating the ID number and all, restart my phone, still not working, no response back from anyone. It’s a Monday, weekday in a work week I would expect customer service to be speedier. At this point I’m late to work and pretty sure I’m still being charged til this minute although it’s in the necessary area.

Garbage app and scooters. When you try to end your ride the app is constantly loading, regardless of your signal strength. So, it always takes an extra 30s-60s, meaning you always get charged too much. The other big issue is that the scooters stutter all the time because their speed regulator is so finicky. You’ll constantly get jerked from 15mph to a few mph lower, which causes a lot of instability. This even happens when you’re not at max speed. All the other companies manage to regulate the speed very smoothly, while spins just put you at risk of falling. They’re much worse on wet surfaces than any other scooter; a spin after a rainy day is suicide. They’ll allow you to unlock them even if they’re in need of a fix, so you get charged for a scooter with no motor. Lastly, they just randomly stop running sometimes mid-ride. Just use a lime/uber/bird. Only time to use a Spin is when they’re all that is left, which is quite frequent because everyone knows to use the others first.

Kept charging!. My first experience and I found it too be too fast for me, but my son has no problems with it. I rode about 4 min minutes and decided to end my ride and the darn thing would not stop! The app that went into a perpetual downloading mode and the time continued on! It’s Saturday and I called the number on the scooter itself, in addition to two other customer service numbers from the internet and no one picked up bc business hours are Monday through Friday. When it was all over it had been 35 minutes and now I had to find a valid parking spot. I checked the requirements as listed on the app and still it took a total of 4 minutes to get it in the exact spot! Omg! I was charged for 39 minutes for a 4 minute spin!! I am so disappointed! Well, looks like I owe Spin scooter an apology...I WAS WRONG!!! Apparently, these guys do work the weekends. One of the calls I made allowed me to leave a message. I explained my issue and left my email address and phone number. After being home a little over an hour , I again checked the app , and to my surprise, noticed my account had been refunded! I had a missed voicemail from Phill with Spin support advising me that he had located the scooter and my activity and refunded me. It WAS THAT EASY!!!! They jumped right on it and resolved the problem. I AM SO IMPRESSED! THIS IS EXCEPTIONAL CUSTOMER SERVICE. Thank you and I’m amazed at your professionalism and quick reponse.

Great Customer Support. I recently used the spin scooters in Orlando. Make sure you go over the options carefully in the app especially if using Apple Pay( the 20$ is security deposit doesn’t mean it’s the day pass). We had a great ride and they are accessible scooters anywhere downtown. The scooters feel very safe and only allow you to go 10 mph. I had a few issues with understanding the costs when we finished and realized how much we ended up spending over the 3 hours.(we accidentally paid by the hour) Make sure you buy a day pass or hour pass so you’re not paying by the minute(my gf and I made that mistake). I was able to talk to a customer support rep , Lisa, and she couldn’t have been more understanding and helpful. I had no problem accepting the fact that we probably made a mistake, but Lisa showed genuine compassion and detailed how the system works and the best options going forward. She gave us both significant refunds and understood our mistakes. I only to want use Spin electric scooter now because of her service skills and compassion. We have several different brands in Orlando and I’m so glad that I was able to talk someone who really understood the problem. I look forward to using Spin in the future. I always applaud and recognize quality customer care! Thanks again Lisa!

SO much fun!. We ride from downtown Portland to the airport. Bike lanes and greenways the entire way, using the bike navigation on Google Maps. Took about 55 mins and was such a great way to end our weekend trip. Car traffic is polite and patient. We chose this scooter over the competitor for one simple reason: a small hook that we could hang our bags from. We had daypacks on our backs but 2 cloth shopping bags full of Powell’s that would have been super frustrating to carry. We never noticed them hanging from the hook, and it never threw off our balance. One small hope for change: they should make a contract with PDX for an official drop-off spot. PDX operations was super accommodating and told us we could park there, but even they said they wish there was a contract in place so there could be a dedicated return space.

Was fun but needs improvement. I rented two scooters in Pittsburgh the first complaint is I think there should me more discounted options for group rides second complaint I understand there is no parking zones however if there is a charging station in the no parking zone you should be able to end the ride and put the scooter on charge, I found this frustrating as I stood for 10 minutes trying to figure everything out and had to drive the scooters 2 miles out of the no parking zone to end my ride which was very frustrating because it was extra money spent that didn’t need to be, and that far out of the way of the charging station I noticed no one wanted to walk them back to the charging station to get the dollar off a ride. The solution to that is either offer a higher discount for the return to a charging station or make it to where you can end your ride in a no parking zone in the event of the person putting it back onto the charger. Which would also help scooters be charged constantly and more people wanting to ride without worrying of the battery dying. Other than that we found it very fun riding on the scooters and how nice they are, I’d definitely recommend to friend if the company is willing to offer group promotions and or being able to end the ride in a no parking zone in the event of a charging station

Honestly review. Hey, Me and my friends enjoyed the spin scooters last year definitely fun !! The only bad thing about it was that it wouldn’t allow some of my friends use they card sometimes, they would even use they other cards but it still wouldn’t work but the big issue is that when we pay for the 7 day pass for 35$-38$ ( which we loved them passes so much hopefully y’all put it back on here this year because the ones on their now is coo but not as good as last summer but when we would end our ride overnight the time would still be counting down which we all hated because we payed for 7 days but the countdown to end would still be going if we wasn’t riding. So hopefully y’all can change that part but we just recently downloaded the app again and starting to ride back on them tomorrow !!

Has not yet worked seamlessly once (in 4 attempts). Attempt #1) Pre-Original scooter ban circa mid-2018. I signed up, deposited $5 into my account, because unlike the other services in SF at the time, Spin required a deposit. When I got to the point on the map where the Spin a scooter was supposed to be, it was nowhere to be found. Fooled me once, shame on you. Attempts 2 & 3) Twice in the past month, I have arrived at a Spin scooter ready to hop on, only to discover that due to my owning an iPhone SE, the Spin app literally would not allow me past the page where I have to check the boxes where users must attest to not riding on sidewalks and wearing helmets... the issue is that that page has one more checkbox attestations that must be completed than can fit in the screen of an iPhone SE (with its smaller screen) and yet, inexplicably, will not scroll to allow me to select the final necessary checkbox so I can submit and move on. Fooled me two and three times... shame on me. Attempt #4) Upon hitting the “ride” button, the scooter never unlocked. Then when I went to end the ride, first the app said it couldn’t lock the scooter (which never was unlocked to begin with) and there was a server error that prevented me from ending the ride, so I was incurring Billings long after I rented a Jump scooter instead so I could get to my train on time. Fooled me four times... we won’t get fooled again.

A menace to society. I had only previously had positive experiences with spin scooters- I found them very fun to ride and they were convenient too. However, this changed for me after riding one that I think was defective- I tried to stop it and not only would it not stop but it veered sharply to one side as well. I fell off and landed in the middle of the street, and to add insult to injury, the spin had stopped entirely so I couldn’t even get back on it and ride to safety. Luckily the cars behind me had stopped at a red light, or that easily could have been a fatal crash. Afterwards, I left multiple reviews demanding to know what happened and not only did I get no refund but not even a response from the customer support. These rides are super expensive anyways- I highly recommend you just get your own electric scooter and bypass the randomness and potential to crash and burn on a random spin that is simply broken, only to get ignored by their customer support.

Spin scooter rides. The scooters are very light weight and narrow… which causes them to wobble (warble as I call it!) the battery seems consistent at least but it’s very small battery life, good for recharging but bad for the consumer and their tasks at hand. In the rain the device fishtailed a bit, to the new consumer that yer aiming at that’s a error they might not know how to fight. With scooters there is little/ no room for error… and you guys are aiming at the jovial Everyman consumer that just wants to have fun… I’m glad you have some check marks to ride but I myself have endured a brain injury riding/ living my life on these things. Again, there is little to no room for error… part of being a business is knowing your consumer and tailoring it to the consumer… not just being a cashgrab… that kind of mentality will be what’s getting you guys sued.

App is garbage and constantly freezes ride is fine. I’ll preface the only reason I chose this over Lime was the handle bars were lower and not as intimidatingly high. Of course unlocking is fast and they make you rate the parking beforehand 🙄. Each of my 3 SHORT trips (less than 20 minutes) I’ve fussed around with trying to end the ride for several minutes adding onto the $0.27/min premium in PDX (which is on the more expensive side compared to other ones!!!) because the app won’t register what I’m trying to do. Thus I have to restart the app repeatedly before I even get the option again to end the ride! It freezes then FINALLY it registers while continuing to tick away. Just using up the initial balance as much as I can and abandoning the rest probably. This is honestly MORE EXPENSIVE than public transit when you factor in all the time wasters like the super glitchy app. Even toggling the menu it will freeze up. Now I’m in a slight negative balance. I attempted to submit a complaint but it did not go through. Also there are a few different designs of the e-scooters out there... where you have the pull down throttle for stop/break or a manual hand one vs. foot one on the back. Is there a way to incorporate that into the app???

Used to be usable.. I live downtown, I have no car because overall it’s just a greater expense. I’ve used this app for years and it’s been great. Well, recently the quality of the scooters has drastically degraded, speed falls on any incline, can sometimes slow to a stop. Sometimes they’re fast but it never has anything to do with the battery percentage so there’s no way to guess. Other scooter apps would comp the bill if you ended the ride within the minute, in case the scooter is faulty, Spin does not. Now this wouldn’t be the biggest issue if they didn’t DOUBLE the rate. So you end up taking double the time to go the distance at double the rate. It is cheaper to take Ubers and tip. I have completely uninstalled the app and will likely never use it again. I’m writing this negative review giddily, hoping that it will prevent at least a couple of you from giving this company money. If you have other scooters in town I recommend using those. Spin is the only scooter company in my town, and I’m passionately deleting it.

Overcharge. Let's just say they false advertise, I went to DC with my son and his friends for his birthday. They had this sign saying they pass for $12 so obviously that seem like a great deal and we took it vantage of it however I am being charged over $106 for using to scooters because they said the day pass only works on one scooter per scan (per phone) nowhere is that listed. I've spoken to three representatives( Ivan, Moises, and Gab) to see if they are able to show me where on their terms is this displayed. None of them have been able to show me. I asked each one of them to have their manager Luis reach out to me via email or phone. This has been an ongoing issue since July 12. We are now a week into this matter and I have yet to hear back from anyone. I have disputed those with my pink but really want it to have him explain to me why I was being overcharged. Please have someone reach out to me ASAP!!!!!!

Total scam. My friends and I were parking Bolt scooters (which we use all the time w/o issue) when a Spin truck pulls up to unload a bunch of scooters. The guy says “Why are you riding those?” And hands us all the SPINFOR10 card that says “Enjoy $10 off your next ride.” So, we use them later that day. 3 of us got our scooters up and working, after putting in our ccrd info. The 4th in our group couldn’t get the app to read any of the other available scooters so, we all rode up & down the street waiting for his to work. After a few min we gave up, parked them and went back to our Bolts. 3 days later I see Spin has charged my CCRD $11 and in the app, used $5 of the SPINFOR10 promo. When I emailed them (because calling only got me to voicemail) “Belle” told me they don’t refund the $10 initial “credit” to my account so that “free” $5 ride cost me $16. No other scooter app makes you preload. You can’t even go in and remove your ccrd info without giving an alternate card. I won’t be using Spin ever again. They’re scammers.

Enjoyable, but not dependable at all. On my college campus these bikes are super convenient and fast, but only when everything goes right. It can be very difficult to locate a bike- more times than I can count, the bike doesn’t exist where the map says it is, which is a huge pain when I’m trying to find one to get to class on time. When I do actually find a bike, sometimes the bike doesn’t unlock but the timer begins- making it impossible to find another bike if you’re short on time. Using Bluetooth to lock or unlock a bike is also quite fickle when this happens. Sometimes the app asks me for my payment information again, even though I already have money loaded on my account. I would say that about 75% of my rides have gone perfectly fine. They are not dependable at if you are in a rush to get somewhere, and oftentimes when something goes wrong, it can take longer to fix/look for another bike than if you had just walked to your destination in the first place. I do have to commend the support team, who usually fix any problem quickly. One time I accidentally forgot to lock a bike after a perfectly fine ride, and they refunded the whole ride to me. The bikes have adjustable seats and the step-through style are really nice.

Use any other company. Riding the scooter is fine, no issues there. The issues come with the buggy app and trying to end the ride. App charged me money twice after it had told me that there was an error and they payment didn’t go through. App constantly loses track of where you are and does things like tell you that you’re in a no parking zone even when you’re trying to park your scooter next to 20 others. Speaking of no parking zones, they’re everywhere. Anywhere you try to go, you have to drive an extra 5 minutes and walk an extra 20 because the entire block you’re trying to go to is probably a no parking zone. Example, I was trying to go to a museum. Right in front of the museum was a bike rack with some of every other brand scooter you can think of parked at it. But guess what. Not Spin scooters. I couldn’t park there because I guess the entire face of the planet is a no parking zone. Had to drive 50 billion miles to a spot I could actually park the little orange headache, and by that time I had spent twice the money I would have on a cab and ended up walking further than I would have if I’d not used the scooter at all. So take the name as a warning, and if you see one of these scooters, spin around and walk the other direction.

I urge you to try anything else. I have given this app the benefit of doubt over 5 times. It a single good experience from costumer service to the hardware to the software. Finally connected to a scooter and honestly wish I never did. Despite its 82% battery reading, it died on me twice. The first time it died was in the street while moving. Not fun not safe. I really needed to get home so I I tried to reconnect but it said I wasn’t close even though I was touching it. So I had to end the ride after the app and scooter crashed so I was charged an extra dollar for a scooter I had already unlocked. The brake button was getting jammed and some notification about Bluetooth came up. Throuout the past couple weeks I have emailed them twice asking for some sort of explanation or at least my credits back since I haven’t been able to unlock any scooter until now. NOT A SINGLE REPLY. So overall everything has sucked from customer service to its actual use. I’m giving up on this. Try anything else but skip. They’re garbage and they don’t care.

Huge design flaw.... #1 A cell phone holder would be great so that we can use google maps for route guidance while riding and not have to stop so much and pull out our phones, reopen the map app, wait for it to orient to our new location, etc. #2 Design Flaw: I was riding along the sidewalk when I realized I was about to ride off the curb. I quickly jumped my feet off the board to bring myself to a stop, but my hands were still gripping the handle bars and therefore the throttle. You would probably think it’s easy to let go of the throttle, but when you are riding as fast as the scooter will go and then take your feet off in order to stop the thing, your grip becomes tighter because it is the only thing keeping the scooter to you. You are wanting to come to a quick and complete stop, not launch the scooter down the street or off the curb. Anyhow, this is how you see people stumble-running with a scooter. It’s because your body doesn’t let you release your grip (and throttle) and so the wheels keep spinning, so the scooter keeps going. The Solution: there should be a weight sensor in the foot board so that as soon as there’s no more weight on the board the [motor] acceleration stops. Again, as soon as a person steps off of the foot board the motor cuts off. You don’t have to apply the brakes—stopping the motor’s acceleration should be enough help to prevent someone from crashing or stumbling when trying to quickly stop.

Kinda Weird I Guess. My family and I decided to go for a ride, but the scooters kept acting up. They deactivated in the place where we found them. At me point, my brother’s scooter stopped when he was cruising at max speed. He immediately fell off and onto his face in the cement. On one other occasion, everyone else in my party had their scooters deactivated when we reached the no-ride zone, but mine didn’t. Then, later, when we reached the reactivation zone, my scooter deactivated and I was left behind. All these things happened, but there were some other problems as well. One of the dividers between a no-ride and ride zone was literally a lamppost in the middle of a parking lot. A warning would also be nice before you get to a no-ride zone. My group was just cruising on our local bike path when we apparently reached the no-ride zone. By the time I realized that we had somehow crossed the line, I was at least 40 feet past it and had to drag my scooter back. Payment was another of many problems we encountered. My mother was paying for the rides, but couldn’t pay for all three of them. Instead, my brother and I had to download this clearly flawed app and enter the information ourselves (and you know how kids can be when they get their parents’ credit card info). All around OK, but you’ve clearly got a lot of bugs to work out.

Fraudulent app. App locked my scooter after i clicked end ride but timer didn’t stop and said could not end ride, contact customer support. Tried reaching out to them numerous times to find out it took and additional 30 minutes to end the ride and they charged me for the full time. No one rides scooters for that long the battery wouldn’t even last 30 minutes, not to mention they forgot to adjust the time. After the fact they sent me and email saying I parked in a “wrong zone” when I didnt even ride the scooter on a street and parked it next to other parked scooters. I was with my friend who parked his scooter next to mine and he did not receive the same email. the email also stated that normally it would be a 25$ recollection free but they would “let it slide”.app is a total fraud out for people’s money with horrible customer service and slow scooters. If you’re looking for an app like this I would highly recommend bird as they have no bs parking rules, good customer support, scooters that actually go fast, and a reliable app. I hope others that see this do not get the app so they don’t have to deal with the fraud I did.

Stranded me. This app played me y’all. I bought the spin pass to use these scooters to get to and from school. Today was my first and last day. I get the scooter perfectly fine, no extra fees and $0.39 and minute, go to park I owe $5 which is whatever I had my card linked and paid. I go to get on a scooter to ride back to my car (around 2 miles away from campus) and for some reason it tried to charge me an unlock fee. Not only that I find out that they charged me 15 extra dollars and won’t allow me to use my card to rent another scooter. Even though I have more than enough money in my account for another ride even after the 15 extra. The spin pass was supposed to help me get too and from school without any unlock fees. That clearly isn’t working that’s just another $3.99 wasted and not once did they tell me about the extra 15 dollars either. Why don’t y’all put all of this up front instead of doing it behind my back like college ain’t enough stress on my back account now I got y’all robbing me too.

Location great; bike needs repair. I love the concept. We don’t own bikes so this was a fun Saturday experiment. Confusing that a family can’t share an app. We were all set to go, having put the app on my husband’s phone, and left everything else at the house, only to get to the bike site and not be able to unlock more than one bike. Maybe it is only intended for single people and not families? I know users need to be over 17. Then the pricing for the second bike was also confusing, one dollar for the first bike and five dollars for the second? We will do more research and I’m sure we will figure it out, and as I said this was an experiment. Definitely willing to try it again but seems a little hard to jump on and go. I do like the bike it’s self and it is easy to use. Mine needs some sort of repair because it squeaked with every rotation of the wheel, but the other bike my husband used worked great.

Great scooter experience, terrible in-app support. I had a good experience with the scooter and app, but when I parked and attempted to take a picture of my parking job as the app instructed, it got stuck on a loading screen. I tried to go back to the previous screen, but the app wigged out on me and ended up failing to load the picture and charged me $5 for not uploading the picture. I went to the FAQ/help section to submit a report, but the app would not let me select a location! Every time I tapped an option in the drop down bar, it would close the menu and leave the spot blank. I tried to submit a report for roughly 15 minutes, restarting the app several times. I called the support number and was on hold for another 10 minutes or so. I was finally prompted to leave a voicemail, which I did. It has been two weeks and I have not heard back from them. I will be disputing the charge through my credit card company if this isn’t resolved soon. It’s a shame, because it was working so well for me until then! I would still recommend this to people, as nobody else I’ve talked to has had this issue. I’m pretty sure it’s not a common problem.

Not a fan. We have Lime and Bird scooters galore in Salt Lake, and these orange ones just started popping up. Why not, give it a shot? First impression, it won’t let me get anywhere in the app without giving it permission to know my location “always” instead of just when using the app. (iOS user) All the other apps don’t require this and work fine, including Uber and lyft. I don’t think that some company knowing my location at all times is necessary like that, so that’s my first issue. Secondly, I can’t even use the service without providing a picture of my drivers license in a form of a photo. It’s reasoning for this, it says it’s state law that you need a drivers license to drive the scooters. It’s simply not true, and it feels like another way to poke into ones personal privacy and give them all of your personal information with a photo ID to boot. I know the laws here in Utah and you can drive an electric scooter legally without a drivers license. Summary, don’t bother. Lime is my first choice, and Bird second. I’ll just walk if there is only an orange scooter sitting there.

Expensive ride that would have been better as a walk. Charges for time used while moving barely faster than walking. An option on the app limits speed to 8mph, and I repeatedly checked that the option was turned off, but the scooter topped out at 6-7mph anyway. Also directed me to an area that it then told me was out of bounds after I was halfway to my destination, requiring me to turn back and take another route. After using up all the credit I’d loaded, it continued charging me, which isn’t in of itself a problem, but a notice would have been appropriate. Fed up with the slow pace and cost that climbed well above a ride share, I stopped and walked the remaining distance; ultimately I spent way too much to get to my destination at roughly the same time I would have if I’d walked and didn’t really enjoy the crawling pace. If I try a scooter again, it will be another company; this was thoroughly disappointing.

Easy to use and get going fast. The Spin scooters kinda popped up out of nowhere in Miami and Coral Gables but they work just like Birds and Lime. The interface is easy to use and get around. I haven’t noticed any issues for some time now. I like that the developers are constantly updating the app and keeping it in check because really the only thing they really need to get right is how fast the app launches and gets you on a scooter and I’d say it’s pretty fast once you’ve got past creating your account. The app connects to the scooter very fast and I’m off with in seconds! I’ve only noticed some scooters may have funky brakes and accelerators but I’m sure this is due to wear and tear as people don’t tend to treat things that aren’t theirs so well. Other than that I love Spin!

Lots of bugs and issues. I’ll start by saying I fully support anything that gets more people riding. That being said, after using the service for a month I finally called it quits after all three bikes in different locations I tried to use today were either “currently on a trip” or “in need of repair”, according to the app. Before Spin I used my own bike, but for bouncing between buildings at my university I figured Spin might be more streamlined than locking and unlocking my own bike with a U lock. In practice, I’ve found the experience to be extremely buggy, having to force close and open the app again almost half the time (I have an iPhone X, so not an old phone issue). In addition, I’ve had 2-3 trips continue after locking and parking the bike (true to their word, I wasn’t charged, but still stressful). After a month, I would venture to say that at least half the bikes in my city are in disrepair. I’ve opened at least a dozen support tickets this month... support has been prompt and I appreciate that, but I can’t justify spending money anymore on this service.

The first impression was so bad and not lucky. I get out of the metro station and I was looking to find a scooter to ride home never found any of Lyft and lime around so I found only Skip, I downloaded the app and I tried to use it, the scooter started with the problem on the app and I rode the scooter and was very slowly 5-7 mph, the battery was flashing then I arrived to home and the app was messed up and the scooter never turned off, I parked in front of my house, so no one can steal it, and I am sure there is someone took it or steal it. Btw you should buy the balance $5 to start riding the Skip Scooter, others Scooter providers are free signing up fees!!! I will give them one another chance and I will edit this review after or I will keep it the same its depending on the service I get. Sami

Onboarding is hostile to travelers, feedback not accepted for app or service. This review is about the poor sales and onboarding experience and the hostile approach to customer feedback, not the scooter service which I haven’t tried yet. I just want to decide if I should sign up, and the app and web site provide no help. There is no way to check the presence of scooters in another location. I want to get a feel for the presence and distribution of scooters in my desired location on the West coast where I am headed. But there is no way to check, except to try scrolling the zoomed in map across the entire country from the East coast, and then the app crashes after I get to Kansas. When I tried to leave feedback for the app, the Contact Support page allowed only feedback regarding the scooters, and does not accept any feedback about the app or service (denied without a valid scooter ID number). This passive aggressive posture towards users is a bummer. I’m turned off about using this service and I haven’t even seen one of the scooters in person yet. Update: the feedback attempt generated an email response, but it came from a noreply address… passive aggressive once again.

Customer service and lack of user friendliness. I really do enjoy the spin scooters, I do, however today I ran into an issue with the scooters which took me 40 minutes to solve. I was riding the scooter back from my university gym when I had to stop by a local grocery store to pick up something’s so I locked the scooter. Little did I know this was out of campus, which means I cannot park there. When I got back and tried to unlock the scooter, it did not allow me. I got a message telling me to move the scooter back to campus but every time I tried to move it, it made a ridiculous sound. I tried calling customer service but all the representatives were busy and I needed somebody to tell me what to do so the scooter would stop charging my bank account. There was nothing I could to unlock the scooter, which is a major flaw considering the app keeps telling you to move the scooter into campus to unlock it. In the end I had to carry the scooter back into the campus grounds despite the awful sounds it made. This was probably the most annoying experience I’ve had with Spin and I hope this is fixed. I understand that the mistake was mine however the app charged me 5 dollars and didn’t even let me unlock my scooter. This is absolutely ridiculous. That’s 5 dollars down the drain for nothing! I was just standing there trying to figure out how to unlock the scooter and i got charged for it! I always loved the Spin scooters but this left me quite disappointed.

Needs work. I like these better than the lime, they’re bigger and have a better ride but the software needs a lot of work. Trying to unlock these is a pain. I had 10 dollars in my spin wallet and it wouldn’t let me ride it without adding another 10 dollars. And then it just refunds me the extra 10 the next day. It happened the previous day too but it made me add 20 instead of 10 that is extremely annoying since I already had money in the wallet. Extremely annoying thing two is it’s shut off if you’re in a no ride zone and makes an alarm. We were cutting behind the sidewalks near a parking garage to get to the bike lane and it shut off and kept sounding the alarm. In downtown Ogden there isn’t always easy access to the road from the little shops people leave these at. I probably won’t ride them again because those two things are far too much of an inconvenience.

They steal your money. NEVER use “spin.” I was using spin in Phoenix for the first time and loved it. But I only went 3 blocks back to my hotel, and then tried to end the ride. (This seems to be a reoccurring issue). I spent 30+ minutes trying to end the ride, I was in a parking zone and even tried a second one a block over, I tried to call-no answer, I filled out their forms-2 weeks later still no response. The GPS still had me in a no park zone but that wasn’t even the block I was on. I eventually just had to walk away because it was so late and I couldn’t get hold of anyone. The “ride” didn’t end till hours later when it wanted to steal MORE money. This was a very frustrating experience and I will never use spin again. However, there was another one called Lime, and they were amazing. I rode those several times that trip and never had any issues. They were even sturdier and more balanced I think than spin was. Choose any other one than spin and you’ll be glad.

Frustrating App - Good Scooters. I have no idea how this app has a 4.5 star average. I’ve never used the app without issue. The screen freezes and the app begins my ride without telling me. It has too many buttons to press and has 10+ second lag times for the prompts at the end of the ride. Currently, my app has been frozen for over 10 minutes on the screen where I took a photo of my parked scooter. In the past, I’ve simply not been able to submit photos at all because of the slow prompt issues and essentially not realizing that more prompts are coming. Then the app tells me I will be penalized. Customer service response emails seem canned and robotic, and don’t address all issues. On the other hand, the scooters themselves are pretty great. They’re placed in locations where Bird and Lime scooters are not, and they make a cute droid noise when they’re activated. Throttles are positioned a little too low to get a solid, steady push with my thumb, but I have that problem with all of the scooter brands. I like the handlebar height and base width too.

“ Downtown Spinnin’ “. I live in the heart of Downtown Memphis. As you know we are located right next to the mighty Mississippi. When it’s cold, it’s super cold. The wind off the River whips through the buildings and takes your breath away. When it’s hot, it’s not your typical hot, it’s Memphis Hot. I mean it’s muggy, you can’t walk outside with out breaking a sweat, and the mosquitos will carry you away. Saying all that.. it’s a nice to be able to hop on one of these amazing scooters and get to where your going a little faster. I hate being cold and most definitely HATE being hot. I do love the accessibility of these little whips. Almost forgot.. they are the best way to see Downtown! I recommend you definitely give them a try, have some fun, and see how beautiful Downtown Memphis really is!

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I wanted to hire 2. It wouldn’t let me hire 2 scooters

Won’t lock and won’t tell me where to go. I am appalled that this app doesn’t give you clear instructions on where to lock the scooter. I can certainly appreciate there are certain places that you don’t want scooters left, but I wasted 5 minutes trying to find somewhere to park and lock my scooter as there where no instructions on where the no parking was or was not. Highly disappointed and will not be using this service again. In a city where there are multiple rental companies, you would think customer satisfaction would be paramount, and this information is needed as to not frustrate the customer (as I am now)

Ran out of battery left me in between my laces. Fun to ride, not reliable

It didnt work. As above

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Battery. Wish I could see the battery before commuting to a scooter.

First and last ride. Tried SPIN for the first time and definitely the last one! They billed an extra 20$ for parking in « wrong area » even if parked just across the street. The scooter kept lagging all ride long as speed was like a YoYo. Total of 30,08$ for less than 30min. Don’t waste your time and money!

Cruise San Francisco!. Easy to unlock and super fun!

Worst verification process ever.. Enough said. Try to use Apple verification and it fails. Probably because I wouldn’t share my email address.

Great ride. An excellent ebike … smooth, comfortable, feet touch ground and I’m only 5’2”. I love the automatic transmission. A bit expensive, but I did stop to visit en route.

Orange screen. App doesn’t launch. Just shows an orange screen.

Dvertido. Divertido

To get started. All you needed was your ID, your passport, your social Insurance and your pin code to your bank. so that was cool

It didn’t work lol. For a scooter called “SPIN”, it didn’t spin much. Pretty mid ngl. Lime is better.

My ride got taken while paused!. My ride got taken while paused

Glitchy app hard to end ride or know where to return the scooter once stranded. Glitchy app hard to know where to return the scooter once you are stranded and scooter won’t move but you are still being charged for ride and also warning about $25 charge for leaving scooter in wrong spot!?

October spin was cold lol. October was cold here

Wouldn’t go. Sucked. Wouldn’t flash when it said it would to pass the sobriety test, wasted 15 minutes trying to make it work.

CHANGE THE LEGAL AGE TO ALL AGES. would love it if it didn’t have to be at legal age to ride a scooter a damn scooter… disappointing

Complete ripoff. This platform is a complete ripoff, 16 Usd for a 15 min ride come on it is worst than having a uber this is crazy screw this

Super fun. Took a few minutes to get it working but was fun

Scooter. The best day of my life 🤷🏼‍♀️

Great service but cant use wallet. I have $15 in my wallet but when i want to use the wallet that i have topped up already to buy a spin pass, it takes me to credit card payment right away instead of withdrawing from the wallet. I love the service but want to be able to pay with my wallet. Thanks

RECOMMEND. WAYYY cheaper than lime scooters

I WAS RIPPED OFF. I wanted to try to ride these around down town edmonton for a few minutes to a cafe because it was shorter than walking and our totals at the end were $4 and $3 and THIS APP charged me $35 TOTAL i want my money back please

Doesn’t work. App wouldn’t load on 3 separate devices and for multiple other people who all came and tried to get a scooter. No point having them out if there’s no app support

I love you Spin, but the recent upgrade means my phone is no longer compatible. DAMMIT!. My phone is seven years old. (iPhone6) Does that really mean that I can’t ride your scooters!? Yesterday, this phone worked perfectly well with your app. Now the app won’t work with my OS. But I can’t upgrade my OS because my phone is too old. GODDAMNIT I hate it

Billing issues. There are some bugs in the billing system. Money placed in the wallet cannot be used for rides. For more detail, I ran into the following scenario: On the first use, a payment method was successfully added and charged to load $10 into the wallet. Spin credits of $5 were also added using a code to invite another user as a part of the launch promotion. After the first ride was completed, the $10 and $1.25 of spin credits remained. When attempting to unlock another ride, the app now asks for a payment method to be added. This is despite there already being a payment method added that has been successfully charged according to bank statements. Force closing and logging in again has been ineffective. I have also spoken with others who have had the same experience. Side note, it also has no option for guest riders like the competitors apps.

Voice notifications. Riding in Knoxville, I hear a garbled message and so keep going and the garbled message comes up again and then no throttle. I went to park the unit and wasn’t able to and so had to walk it back a few blocks to park. Notifications in the app would be better.

Nice. Excellent

Add more for a family. Is there a way to get a family off of one bank/credit card

Bad ride. Won’t run or move and still charges you money... stay away from these scooters.

Dead scooter. The scooter had no power ! Charged for nothing. Hope they will reimburse me.

Didn’t work. I signed up and started a ride but it didn’t work. I would like a refund.

Dang. Love it

Soooooo bad. this app sucks. I thought it would be better than lime but nope, I paid for the funds to be added to my wallet but it continuously says ‘error with payment’ even after deleting and redownloading the app. It’s honestly awful, save your money and go with Bird or Lime because this is garbage.

I want my money back. I’m in town for a week and my first 12 hours of needing a ride, there a no rides available. I want my money back.

FromNashville. App is so slow. Brakes were brutal. Not recommend

Scooters lock randomly leaving u stranded. I do not recommend this app. Spin is not accurate at all, & will lock your scooters randomly leaving u stranded (even if u are in a ride zone) with no refunds. 100% would Not recommend. At lest lime won’t lock your scooters while u are in a ride zone for no reason

Battery. Died. Not fun

Broken. Scooter didn’t work

Fun when phone works. Bad network connection kills the system. You can’t lock it properly with a bad signal. Also map borders (a notable zone) is not obvious in the map. Otherwise really enjoyed it.

Amazing bikes. Amazing bikes

Spin unlocked bike wouldn’t go. We unlocked the bike but it wouldn’t go so we didn’t even get to ride it at all.

Better breaks, bell and a very smooth ride !!. Super fun and like the added speed.

Was charged for a scooter that didn’t work and it wouldn’t relock. See above

Didn’t work. Did not start. Tried several times. Waste of time.

5 star. Very nice to ride

Battery died. The app said the battery had 42% but it quit after about 25 minutes and had to walk to get another scooter.

Doesn’t work - bad customer service. I was charged $25 for scooters that didn’t work after 10 minutes of trying. Now they don’t seem to have any record of the charge and won’t refund my money.

Bad. Scooter stopped working after one minute and then wouldn’t allow me to lock it and continued to charge me for the time.

Did not work. Did not work

Review. This was pretty fun!! Just wish it went faster

Happy ride much.. Thank you for the experience.

Scooter didn’t work. Scooter power doesn’t work!

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Worst App Performance Ever. It really shocks me how a company can have so many holding (ex. Scooters) but still have the worst app I have ever dealt with. I remember when I first started using spin, the lock button would never work, inflating my time and increasing my fare. It’s been 3 months and the button is fixed but the lag is unbearable, even it comes to unlocking and still when I try to lock it! I’ve come to believe that spin is just a quick l pump and dump “Start-up”. I’ve seen school projects have better app performance than this. It’s actually quite sad, it’s made me hate spin as a company and has made me assume that they are trying to secretly finesse their customers. Don’t waste your time with this app, if it weren’t for the immense amount of scooters they have around campus I would never use this app. EVER.

Worst of the scooter rental brands. I was not impressed with the Spin scooter and app. Rather than pay by the ride, like others, it wants to preload a charge, that is after one scans a scooter first on the first go. The location services on this app drained my phone battery over a few rides of about an hour total. My phone was hot from the location services being active on my phone during the rides. I also don’t like how there’s no option to only have location services only on while the app is in use. When we had problems with a ride, the customer service portion of the app is unacceptable and didn’t help. Other competitors are much better with problems. Three of the five of us had problems with scooters malfunctioning before or during a ride. The other scooter rentals are much better and I’ll leave Spin scooters alone next time.

Terrible experience. I walk to work so I thought it puke be fun to use the scooter just to lighten the walk. It was in a no parking zone, had to move the scooter, no way to stop the ride to do so while my card was on Apple Pay and time timer kept going. Absolutely no way for it to stop unless I moved the scooter, made 2 minutes turn into 20, total nightmare, just locked my card and called it a day. Not user friendly, why can’t you stop using the scooter to put it into a driveable area… then start timer, I’ve used bike share never had this horrible issue. Tried charging me 23 whole dollars after an hour of deleting the app to force reset. Will not try to use the scooter for a quick way again.

Kept Charging me. What was supposed to be a 8-10 minute spin ride turned into a 22min spin ride as after I reached my destination I tried to stop the spin ride and the app wouldn’t load properly. I spent like 3-4 mins trying to do it on my own and gave up and went to call support to talk about my issue. Support was able to turn end my spin ride and when I asked about a refund for the minutes I didn’t use the scooter the customer support officer quickly handed me down saying it was my fault and my problem with the phone and I should learn from my mistake?? Then after going back and forth with support he promised to refund me for the minutes the scooter was not in use and I said okay thank you. It has currently been 2-3 days and I still haven’t been refunded. I’m pretty sure the calls are recorded if you’d want to go back and listen to the recorded call to see what I was promised.

Spin 4 the win!! 💫🪐👍👌🏼☀️. The best out of all scooters. Visited cali from New York with my boyfriend and went on a spin for the first time riding any scooter and loved it so much. The price is so good don’t change it, we rode for a whole hour for the $3.99. Although I don’t live here in California, they need more of them around and also more areas to ride!! Because the spin was so fun and cheap, we tried a bird and that was horrible because the price was way too high than the spin would be. Before our last day, we made it a MUST to ride a spin one more time. I felt so sad lol they need them in ny!!

let me ride on the sidewalk lol. everything about the app is fine but sometimes it will think i’m in a no ride zone when i’m just on the sidewalk. the sidewalk can’t be a no ride zone. it’s public grounds. so if one stretch of sidewalk is unable to be ridden on, by that logic, no sidewalk is able to be ridden on. but that’s not the case. please just fix the location accuracy so you can know that i’m just riding on the sidewalk maybe near a no ride zone, not actually IN the no ride zone. it’s super inconvenient because i know for a fact i’m not in the no ride zones yet i keep getting stopped and it’s a waste of my time and money

Way too much money! Never again! I’ll use a diff company! I feel ripped off!. People spoke about these scooters being affordable and easy to use so while downtown I thought I’d use one and try it out. Bad idea!!! I used this scooter for 1 hour. 30 min b4 of that hour I had it paused to go eat. These crooks charged my card $37! I could have bought a used electric scooter for that price! This was my first and last time! Nowhere on the app or payment portion did it say the rate was this high. I put $10 onto my Slide account and expected to be able to ride for a while or at least have the scooter shut off or alert me when that $10 was gone, giving me the option to add more funds/time if I so wished at that point. But instead they robbed my credit card for $37. I will definitely be filing a complaint with my credit card company and Slide! Total rip off!!!

I got a Spin my friends got a Bird. They’re birds went to the next brewery in Denver mine stopped halfway through and said I had to go back to their “area”. But it wouldn’t let me ride it. I had to push it back get a Lime and meet up with everyone. Tried to report the problem from the next stop on our tour of Denver and Spin wanted to know the specific number of the scooter I had! Couldn’t send a complaint, no phone numbers for customer service. Found an email for support and said the above and never got a response. I would like a refund please. Also, I think having a better way to deal with issues would be a plus. Oh and the scooter was slower than everyone else’s and slammed on the brakes when I was going down hill to limit my speed, very dangerous. Ride with caution folks!

Brakes went out!!!. Extremely dangerous ride! As I was going down a very steep hill the brakes totally stopped working, thankfully I didn’t need to stop abruptly but if I needed to I would’ve crashed. Also after I’d gotten to the bottom of the hill the power to the scooter completely went out as I was coasting towards a stop the scooter started beeping at me and then the wheels abruptly locked up kicking the scooter up I was thankfully able to jump off and didn’t fall but could’ve easily hurt myself. I’m never using this service again and recommend my friends don’t use it either. I’d like my $5 reload refunded ASAP!

Horrible experience. Vehicle took off. Was unsteady. And exhibited full throttle when I did not want to. Very unsafe. Parked it. And it took forever to lock it. Then I am ask for the number and I can barely see it. It’s almost 2 o’clock in the morning. You need to get your customer service and your app together. This was an unacceptable ride. And I demand a refund. It took forever to lock. Your scooter is talking to me in gibberish and nonsense. What do you think this is? Some kind of a joke. I’m trying to get home. Utter nonsense… And now I am to enter a nickname that is taken. Am I supposed to sit here at two in the morning and come up with a nickname? You guys need to get your act together. This is completely and totally unacceptable from a consumer viewpoint. And I am not walking three blocks home. Thanks to your in efficiency.

So much fun!. I felt bad bc I initially left a bad review bc my husband and I rented the scooters and couldn’t figure out how to use them... I received an email back with instructions on how to get the scooter to start going (🤦🏼‍♀️ operator error- my own stupidity) and a refund on the money for the time I couldn’t get it to work. I’ve ridden them twice now, once with just my husband and once with my husband and sister and brother in law. Every time was a blast! They’re easy to use and steer... and not expensive at all! I would recommend them for a date night for anyone!

awesome scooters but a little pricey 4 a “more affordable mode of transportation”$$. this morning was my 1st ever experience riding these scooters & as much as I totally & completely HAD A BLAST RIDING THESE POWER-scooters…. i was shocked when I got back home to my apt to discover the price of this 1.2mile distance ride I used these scooters 4 this A.M. $$$ talk about pricey for a mile trip (or barely over a mile) it cost me $20 DOLLARS to ride a scooter 1.2miles! So much for a “more affordable mode of public transportation :( …. & tbh w/ gas prices about to hit $4.50 a gallon here in Portland in the next month I am definitely desperately searching for a way to not only save on gas money BUT ALSO REDUCE MY CARBON FOOTPRINT but at these s crazy high prices—let’s just say thanks for the fun ride but this will be my first and only ride with spin scooters. Thanks anyway, Hannah

It kept charging me. I went to get food with my friend and we paused our rides to go in and grab the food, when we come back out the rides are over, that’s fine, but it charged me $13 for that ride and her $4 when we rode for the same amount of time. Then we ride the scooters back home, it charged me $4 for it. That’s fine, a fair price. What is not fine is I check my bank account and see 4 different charges from spin totaling $20. I didn’t load $20 into the account, idk what those charges are from. I immediately deleted the account because I couldn’t see a way to take my card off. This is ridiculous, they were just taking money from my account, Im just a poor college student, i don’t have enough money for them to take whenever they feel like it.

There are other better companies. Cool service and would have given it a decent rating if it charged per ride rather than taking $10 at a time from my account for future uses. There are many other alternatives in my area such as lime and bird and they seem to have a much better system. Not to mention that they actually put a brake on the scooter in certain areas that forces you to push it with maximum resistance while the brake is on. It’s supposed to be easier to get around so why am I manually pushing your scooter with a brake on in the middle of summer until I leave the area? I’m paying you for a service, you should not be limiting my usage. If I rented a car, the risk of getting in trouble for speeding in certain areas would be my responsibility not the companies.

Use Lyft, Bird, or Lime. At least their apps work. I’ve been using spin for about a couple months daily as well as other scooter apps. Spin’s app is by far the worst and functions horribly compared to their competition. If you submit a photo regardless if you have good connection or not, half of the time it will not submit. The worst part is: you get penalized for it because the app doesn’t recognize that it’s its own error rather than the user’s. Recently, the “End Trip” button started not appearing, which left me standing on the sidewalk for 20 minutes trying to reach customer support to end my trip. They never picked up, and I was prompted to leave a voicemail. If the developers read this, please fix your app. Your scooters are physically really nice to ride, but I just couldn’t take the incompetence of the app.

Spin scooter.. I found the ride itself fine but the app is cumbersome and not clear as to you should interact with it and the scooter ride. For instance I didn’t see instructions on how to ride it on the app. I had to ask someone. When we parked the scooter it asked if I enjoyed the ride. I ignored that until I went and had a chance to relax. Once I clicked through that it asked me to “take to a picture” of the scooter parked so “You don’t get penalized.” Well is to late for that now that we left the parking area. Also in the beginning while I had to wait for the license verification process, the app keep acting like I need to keep signing up. Took me to a sign up page each time I went to check if I was approved. So it needs to be cleaned up and made more user friendly.

Find another way.... This service and app are horrible. There is no indication is given to tell the rider where you can park the scooter yet every time you stop the app tells you that you can’t park there! I was riding in DC when a huge storm blew in. I made it to the metro to seek shelter but there is NO way to end the ride! While I sat, soaked, during a massive thunderstorm, the timer just kept going. I attempted to call to have the ride terminated and reached a voicemail prompt that never gave me enough time to leave a message before hanging up on me! I tried three times... Finally after more than an hour the app notified me that the ride had ended. Luckily I only put $10 on the app for a ride and I’m hopeful that is all they can charge me. I am sending an email asking for a resolution as there was no way to turn off the ride and no indication of where I could have parked had I been able to!!

Charged me 5 extra minutes!. There are many scooter services in the market and one day I thought I would give spin a try. The ride experience was like any other scooter experience but when it came time to lock the scooter it took 5 minutes of me standing and fumbling with the app to lock it. The scooter was obviously parked but I could see the timer clicking away as I tried frantically to end the ride. I kept getting error messages saying the scooter couldn’t be found and to stand closer to it. The entire time I was standing right next to the scooter and my cell service had full bars. Needless to say I probably won’t be using spin again as there are so many other scooter services on the market that I have never had any issue with. Oh but wait, I still need to use the $5 in credits spin made me load onto the app instead of just paying per ride like every other service!!!!!!

Waste and poor (non existing) customer service. SCAM. The app should have notified me of the no ride zone prior to engaging the ride. There is no way to have seen or be aware of these restrictions in advance. The onboarding page only shows you “available” scooters, which are not technically available to use in those zones. Just downloaded the app to use a scooter and right after the transaction went through($15 holding charge), I was immediately told that I was in “an enforced no ride zone.” Tried to end the ride and it won’t go through. Never used the scooter and I am currently being charged for more than 30 minutes AND COUNTING service use fee….. when I have never used the scooter. There is no contact number and no way to stop the “ride”.

I enjoyed the scooter!. I absolutely loved the scooter ride! It was fast which made it even more fun. I was in Salt Lake City when I used spin. But my confusion is that, I put 10 bucks into the app and it kept taking money out of the bank. I was charged 72 bucks but the app said I spent 50. Kind of frustrating but it was worth the $72. I rode around SLC about 3 times. Went back and forth between the University of Utah and Temple Square and rode around trying to find target. This was my first time riding an electric scooter in a city so I can’t compare to any other scooter apps or scooters but I will tell y’all I had a blast! (I would rather spend 72 bucks on a public scooter then buy a $300 one and barely use it). Have fun on the scooters!

Excellent customer service. After having a less than favorable experience with one of the spin bikes where I was unable disconnect the cable lock and end the ride, Destiny quickly and without question provided an excellent solution that will have me coming back to use spin in the future. My account was initially charged a heft fare, yet was refunded without question. I was not aware spin had such excellent customer service and I am very thankful for that. I greatly appreciate their prompt resolution!! Thank you, thank you!

Use Bird Instead. These bikes are nice..... when you can find one and it works, which has to be a miracle. My downtown has spin, lime, and bird. I’ve tried all except lime. Bird is way more reliable. Spin has missing scooters all the time, and half of them don’t work. i’m not even kidding, 50% of scooters i try don’t work. one locked up while i was crossing the street and it was really embarrassing and could’ve been dangerous! the wheels stop turning completely when it locks up and then you have to pick it up and carry it. super annoying. ALSO—- IMPORTANT! Apparently I never ended my ride (i always wait for the scooter to lock and then i walk away) and it charged me $25. They refunded it, BACK INTO MY SPIN ACCOUNT and not back into my bank. This is ridiculous! Sounds like a scam to keep my money. when am i gonna use up the $25 in my spin account!??? this has apparently happened to others and iM just disgusted. Just use bird or walk. it’s worth less the stress

So many bugs. My girlfriend and I attempted to use these scooters in Omaha. Big mistake. We spent so much time trying to find a scooter that was working or not low on battery, that we got our workout in for the day. Then, trying to end the ride was even more difficult, meaning that you are still getting charged while you find a “suitable” location to leave it. Ours took just under a half mile of punching the scooter away from our destination. So, we didn’t learn our lesson and decided to try them on the way back to the hotel. Bigger mistake! She rented a scooter that accepted her phone (only took 15 tries and 5 block) and after rental was flashing a big red wrench and wouldn’t move, yet it was still “rented” and was charging her card. Needless to say take an Uber or the bikes, because they actually work.

🚮. This app along with the scooters are garbage. The app crashes, full of bugs, doesn’t link up correctly to the scooter. The scooters bug up too. None of them are charged, if you get one that’s charged, it’ll be dead after an hour or so. The list goes on why you shouldn’t give them your money. Oh and if you do decide to give them your money, don’t preload more money than you’re willing to spend that day because I paid for an extra 30 mins because their app and scooter crashed at the same time making my session time out only when I ran out of money. Guess who hasn’t heard from customer service 1 week later even though I reached out in 3 different ways. Don’t let the ratings fool you either, everyone in my city never has anything nice to say around them either. They’ll be gone by next summer.

Fun but unreliable. It’s fun to zip around on the scooters, but the app can be misleading. The app shows you all the scooters that you CAN and CANNOT use. I’ve been burned by the scooters when trying to get to class because the closest scooter to me needs repairs or has a low battery forcing me to find another one (which might have the same problems) or wait for a bus. Sometimes the app doesn’t let me unlock the scooter because SPIN can’t process my request on their end. Being late for class because I relied on SPIN leaves a bad taste in my mouth and having fun riding around after class is just a temporary bandaid for how I feel in the long run. Having said all of that, I will still use SPIN if I’m in a pickle, but I will not count on it to be a reliable mode of transportation.

Great first time experience!. After walking around downtown Salt Lake City and realizing the walk back to the car would be long and mostly uphill, we decided to try the electric scooters. (We had some confidence since we had just successfully finished a segeway tour, which was a great experience !) We downloaded the app and followed the instructions. It was pretty simple and fast to unlock the scooter and get going. The slowest part was how long it took to download the app. Riding the scooter took a bit of getting used to, since I don’t have experience riding a scooter. But if you know how to ride a bike, you’ll be fine. The scooter was faster than I expected. But it worked out great getting us back to our car quickly. The return process was also very straightforward. Only downside was the price. I didn’t know what to expect for the price. A label on the scooter mentioned $1, so I was surprised to be charged $20. All in all it cost around $10 for 20 mins. There were three of us that rented a scooter, so I could have probably called an Uber for much less $$. But it was a great experience. I’ll definitely do this again.

Non working scooter. Please, please recall the scooter I last rode. The breaks were not properly working on this scooter. I literally had to jump off a full speed scooter every time I reached a traffic light in order not to get hit by a car. Since the scooter kept speeding I had to hold on to it as I jumped off. Also, if I rode off the scooter through out a “no riding zone” I would press on the break to slow it off and it would begin to shake uncontrollably ( so I had to walk with a vibrating scooter). Just FYI, I couldn’t stop riding the scooter since there were no others around and was on my way to work. However, this is my first time using spin and it’s safe to say that I would be skeptical of using this brand again. I am afraid this scooter will be involved in a deadly accident so please retrieve it from the street and check it out. I ride scooters all the time but this was plain scary. Have a great day!

Pedal assist deactivated on bike trail.. There is a dedicated bike trail near us, and since I didn’t have a bike and my girlfriend wanted to go in a bike ride together, I decided to rent out a bike. The pedal assist was wonderful for all the street riding, but when we got to the bike trail, the pedal assist deactivated and seemed to actually be working against me. The app said that it was a no ride zone, which was a strange decision that a bike trail is a no bike zone, but it didn’t seem to just deactivate the pedal assist, it seemed to actively work against me. I had to stand up and pedal as hard as I could to simply keep up with my girlfriend who was cruising at a comfortable speed with not a lot of effort. I would give it a one star experience, but when everything did work as intended on the street, it was a good experience, so I’ll give another star for that at least.

Spin discontinuing weekly passes is a disservice to users.. I don’t usually write reviews, but I have to say that I am extremely disappointed as a loyal Spin customer that they have discontinued their weekly pass. I am in the position where Spin had become my go-to vehicle of choice to commute to work and to generally anywhere I really needed to be because of the ease of access as well as the fact that Spin was the only service offering a weekly subscription. It had become the most reliable transit pass and I wish more services offered what they did. I was okay with paying $25/week because it is easier to expense out for a week versus 24hrs. They really had a good opportunity to help people who wanted an accessible option that lessens their carbon footprint, should they want to. Discontinuing a weekly Spin pass discontinues my use of the service for the foreseeable future.

Smooth bikes, pleasant experience. I took one of these bikes for a ride after coming across one in the city I live in (Charlotte, NC). I walked one way for about three miles on a local greenway and didn’t feel like walking back so it was placed in a good location to try it out. I’m also a person who likes to ride pretty often around town on my own bike. The bike had a really smooth riding feeling to it and even had a couple of gears to use, which was something I hadn’t seen on other bike shares I’ve tried here and in DC. The bike was also pretty light compared to other bike shares I’ve tried. Overall, a great experience and I would definitely ride one of these again.

To all the men and women that made it possible. I want to say happy holidays to all of you at spin! and thank you very much for all your hard work and dedication to not only making good money but making life more convenient for all of us hard-working people out here I should say honest hard-working people love the rides! but I do wish that they would have parking spots in front of all the parking garages that would be really convenient in the future but thank you very much to all of you! Happy holidays to everyone at spin

User error, customer service awesome. My daughters and I rode Spin scooters around Salt Lake City for half a day. The scooters were fun and easy to use. After our last ride, I forgot to end the ride on my app and only realized my mistake when I arrived home 20 minutes away. I wasn’t able to end the ride from home. I called customer service and left a message. Someone returned my call the next day. To make a long story short, customer service was professional and kind and helped me with my issue effectively. Thank you! We’ll ride Spin again soon!

Terrible app!!! Don’t bother.. ZERO STARS. First time I use the app, the GPS location of where bikes are is completely inaccurate so you’re walking around like an idiot to find a bike. Then, when you find a bike, the app takes several attempts to unlock and doesn’t. When it finally does unlock and you use it for 10-15min, you go to lock it again and it won’t update on the app. And the app has no fail safe in case this happens so essentially my timer of renting this bike continued and I couldn’t do anything about it. And it’s .50-$1/hour so it’s been on still for 15 hours....and I’m powerless against it. Do the math —stressful. They don’t even have a number to call! You send an “email” and hope someone answers. Worst experience ever. Don’t waste your time. If I see this on my card statement I’m disputing the charge.

kept charging!!. i needed a ride home and didn’t have hard copies of any currency to hop ona bus, but i had cryptocurrency so i saw the scooter and immediately downloaded the app. one thing i did not like or well found skeptical of, was how it required me to “deposit” 25 dollars in order for me to start riding it but it was supposed to just be a simple ride, so i began riding from the inner harbor to back up town and i dropped the scooter off outside my brother house because his moms was offering to give me a ride back the rest of the way, but when i got home, i got a notification saying i had been surcharged 63!!!! dollars, the 25 was alredy too much but it did basically take me that exact amount to get to my brothers house so i technically got my money’s worth on that part but 63??? for 3 hours of a ride when i was only riding from the harbor to bacc uptown by saratoga which is 15-25 mins, i would like to get my money back and i tried to report the issue but i didn’t have the scooter in my face to know which scooter, i just know the last 4 digits which was 6054, someone please help bc my moms needs 35 for her medication🤦🏾‍♂️

What?. I’ve loved the Lyft and Bird scooters, but this one charged me $15 as soon as I started my ride. Why? Who knows! There’s literally no explanation about pricing as you’re signing up. For that price, I assumed it was maybe a day long rental. So i took it to the academy of sciences and locked it up. It told me I couldn’t end my ride there, but didn’t say where I can end my ride. It makes you guess. It’s tricky like that ;) So I locked the bike, assuming I would not be charged more and my ride would continue until I left the museum. Well, I got out of the museum and saw I had a receipt of $50 more! Again, none of this is clearly explained. But okay, I’ll pay. But why did it end the trip? Now I don’t have a scooter AND it charged me $50! In short, stick with companies that have a track record and a much clearer explanation of pricing.

Easy to use. Except when you’re out of a service area, it turns the screen orange and hides the map, and good luck figuring out if it’s a mistake like your phone might have poor GPS signal, or seeing if the map shows you in the correct location - no way are you going to get that information BECAUSE YOU ARE OUTSIDE THE SERVICE AREA and we’re not going to show you what that area is! And you’re stupid standing there looking at a line of parked scooters, trying to rent one. How the heck did they just get there? Magic? If I try to see if they are 5 feet outside the service area it alarms and says please unlock and ride. What do you think I’m trying to do!

Nonexistent customer service. The scooters themselves are basically no different from Lime, Jump or Bird. However if something goes wrong you are out of luck. I checked out a scooter and after a few feet realized the accelerator did not work. No big deal, in a city like Baltimore you have to expect some broken scooters. However when I went to end the ride the app would not end it, but kept telling me to repark it somewhere else. I tried at least ten times, including parking right next to another Spin, but no luck. I think there was something wrong with the transmitter. So, I’ve got a broken scooter I can’t use but am still being charged for, and I’m late for work. I went into the app, and of course there’s a “contact us” function but no phone number. I sent two messages and finally after half an hour just left the broken scooter and took a Lime. I never heard back about those two messages or the third one I sent later that day, and ended up paying $11 for the experience, which apparently is never going to be addressed. I told them that if they did not make it right I would stop using it and tell others to do the same, and here I am. The scooters are fine but the company does not care about its customers. Take a different scooter instead.

App scams you out of money. Spin has the best scooters with great engines and responsive brakes but the absolute worst app I’ve ever used. Everything about the app is slow, tapping the options button is slow, trying to scan a scooter is slow, and worst of all trying to lock the darn thing after you’ve parked is slow - as in it takes 3-4 minutes for the app to ‘wake up’ and do it’s job while charging you for the time while you stand around like an idiot. My city has both Spin and Lime. Spin scooters are the best but the Lime app is more responsive. I always park the scooters in the same place during the work week after taking them to the office and have a solid 4 bars of cell signal. Lime responds immediately and lets me lock the scooter as soon as I hit the button. Spin on the other hand *always* takes forever. Restarting the app or even my entire phone does nothing, the app is just trash and always delays parking. I’m almost convinced this is intentional as charging millions of users across the country for an extra 2-3 minutes a piece is millions of ‘free’ revenue. Whatever developed they’re using to tune the app need to get booted and replaced by a more competent team. Fix that and Spin is the best in all categories.

The scooters are fine, the app not so much. First of all, navigation is completely broken. When you type in a destination address nothing happens so you’re spending your minutes trying to get the app working Then once you get to your destination, only the house find out it’s a no park zone so you scramble to use the stupid map that doesn’t work to find a park zone. And then when you get there the top of the screen tells you to park here to earn free ride credit for the future, but bottom half of the screen tells you you’re in a no park zone with no way to stop the timer. Had to restart the app and phone multiple times for it to finally let me park. Probably 10 minutes out of my 30 minute ride was standing still messing with this stupid app. You can keep the free ride credit as I will never use spin again.

Charged me $14 for 0.25 miles. Do not use. Every time I tried to get off, scooter would speed up to 20 (while I was off it), I wasn’t injured but an injury very well could of occurred. After that happened, I went to end ride I hit end ride then took at picture of scooter. I then got notified that everything was good to go. Several minutes later a got a notification that my card was charged almost $15 after it told me i only spent $2 on the app. Very disappointed. Lime and Bird scooters are better and safer as well as their user friendly app. I don’t not recommend these scooters at all. Do not use. If someone would like to reach out to me to resolve this feel free. If not, I have a large following base and influence a lot in Scottsdale. I can post a very public review on these Scooters that will impact sales. Very annoyed and upset.

Do not feel stable enough to ride.. I ride electric scooters regularly to and from work and I try my best to avoid spin scooters because they’re simply too unstable to ride in my opinion. They’re EXTREMELY wobbly—especially on sidewalks which is not urban friendly for a lot of places where it’s not safe to ride anywhere but on sidewalks. The acceleration also has a tendency to get stuck and send you flying. While I’m usually able to get it to stop and slow down before it does too much damage, this time I could not stop it—and paired along with it’s extremely wobbly steering system—I fell smack into the sidewalk and was forced to let go of the scooter, shooting itself into the street and nearly hitting a passing car. I’ve given these scooters a handful of chances now hoping I just keep getting a busted scooter, but I run into the same problems each time. Extremely fast without proper safety measures built into it to keep you from getting hurt if something goes even slightly wrong. Also not nearly as affordable as other options which does not make the risk of injury anymore appealing. Save yourself the money and energy and look for a Lime scooter instead. Much cheaper, safer, and just generally built better.

Complete waste of time and money!!! No support!!. I simply wanted to get to work on time. The only scooters within range were these spin contraptions. I like the spot for your phone, although spreading it open is akin to unlocking the jaws of life. The worst thing is pretty bad, it’s the constant attempts on my account, along with support responding to my first issue by saying that I needed to “give it a head start!” Itch, I kicked that thing for 15 min look at the map!! And anyway even with a remaining balance, kick starting 4 separate scooters, and a charge of over $54 I have yet to get a Spin ride to work for even 15 seconds. And support is a joke, they’ve refunded some but I still have $12 in debits that were never used, unless, say, the whole thing your charging for is attempting to get a scooter to turn on and chasing them around in the app. Then your app does exactly as you designed it to.

Faulty. I tried the scooter for the first time, when I tried it it was perfect but it started making odd noises. My phone ended up dying and the scooter was still connected apparently, it ended up not wanting to run and I left it close to where I found it, when my sister and I got back to the hotel it had charged 80 mins since we had trouble getting home with no ride. I thought that was the end of it when I just saw a charge for 16 dollars making it almost 60 dollars charged for something i didn’t even enjoy or use for even 5 mins. I deleted my account after the first time so I don’t know why the second charge happened but I’ll never use it again. I’ll be calling soon to ask.

Laggy App. Spin here's the thing: your scooters are super fun to ride and are a great alternative transportation option for short distances. Your new scooters are pretty awesome and are way more comfortable than the first gen scooters. BUT, your app is laggy AF. It takes forever to unlock a scooter (I once had the "unlocking your scooter now" screen even after I'd finished my ride) and it takes forever to lock a scooter (ending a ride takes on average 2 minutes for me instead of 30 seconds on other apps). Seems like small nitpicks but the competition in the scooter segment is heating up fast and you need to convince me that I should pick a Spin instead of a Bird on the regular cuz their app is way more user friendly.

Bad experience so far. So I have been trying for days now to get this app to verify my age so I can use the bike and to no avail I’ve contacted support and nobody has contacted me back I have $10 sitting there on the on the app that I would like to use to buy the scooter or at least a bike the bike is what I would like to use but I can’t because the system or the app can I verify my age by scanning my ID. And it’s becoming very annoying now so either update the app so it can scan in the ID or refund me back my $10.

Terrible experience. Has a big shaded red area that says no parking, did not see any indication that I was only allowed to ride in the area leading to my scooter not working after it whispered something at me. Realized after that the big area shaded in red that says no parking is actually the only place you can ride them. Walked it back a block and tried parking right next to a parking place with a marker on the map as well. It kept saying I was out of range while right next it. Had to walk another block adding another 10 minutes to my ride. Tried to go to support which did not work and then suddenly my ride was over on my app, but the scooter was still working. Had to re scan the scooter just to shut it off. Absolutely horrible experience, be more clear of where you can ride and have the location actually work for parking.

Slow App. I really like scooters themselves, they are comfortable to ride, very smooth, with good acceleration and braking. I would compare them to Bird scooters (way better than Lime!) The problem is the app itself. When locking the scooter after the ride, I have to hit the End Ride button over and over trying to get it to actually respond and end the ride. Then the app takes forever to end it, all while you have to stand there with the scooter because the app also requires you to take a photo of the parked scooter. This screen takes way too long to come up. I don’t want to stand next to my parked scooter for five minutes, nor do I want to be charged for it because the meter is still running while it thinks.

Extremely frustrating 1st experience. This was my first time trying Spin. I had a ton of trouble unlocking the scooters and the one I rode was the third one I tried. Then the scooter I rode wouldn’t work if I entered a no scooter zone. But I didn’t realize what was happening and the app wouldn’t show me what was wrong. So I had to close the app open it again and then I saw I was in a no riding zone. However, it would be much better if the scooter just said from it’s speaker what was wrong and wouldn’t let you park. Then you could just ride it out of the no ride zone and park where it’s allowed. Instead of making me lug this super heavy scooter for a while. This was such a poor and frustrating first experience I will probably never use Spin again.

Every time we end the ride the clock still runs. Every time we ride spin the app will not close out the ride and the clock still runs. I watched carefully today. By the time I contacted customer support and I was actually able to end the ride they got 5 extra min on my scooter. I only had an 8 min ride before that. Spin really needs to fix their app. Like I said every time we ride spin it does this. I figured after 6 months they would have it fixed. Next I pre loaded everyone’s app with $10. 6 months ago this was plenty for us to get around the green belt for some inexpensive fun. Wrong. Prices have drastically increased. Every $10 I loaded I got a $2.30 fee. That’s a 23% fee for all 5 riders. Also, prices have increased to: $1 to start and $0.25 per min there after. What happened to $0.10 a min. Definitely the last time we use these as fun.

Got Ripped Off. Rented 2 scooters in Nashville. Couldn’t find what Nashvilles rates were online or spins website, so I loaded $10 into my wallet/account and my sons account. I purposefully did not select “auto reload” since I only wanted to spend $10. I expected to ride until my $10 ran out and the scooter would stop as with other scooter services I’ve used. But not with Spin, without warning me they kept charging me after the $10 was up and I ended up paying $50 for a ride on 2 scooters that I only wanted to spend $20 total ($10 for each scooter.) I expected a warning when the $10 was up or expected the scooters to just turn off when the wallet runs out of money. I had no idea they had the right to keep charging when I only loaded $10 into both wallets. Renters beware!