ConnectEBT App Reviews

Failure- I hope money wasn’t spent on this app. Along with almost everyone else commenting here, I’m finding this app a total failure. Cannot create an account - the app keeps telling me my password choice is not a valid entry even though it meets the criteria. Since I cannot go beyond this, or file a complaint, I won’t use this app and I’ll continue to waste time calling in, so I can listen to the pre-recorded Maryland EBT message telling me to download this app. Once again, fabulous efficiency from our government agencies who seem to willingly remain in the technological dark ages. I just hope they didn’t pay good tax dollars to the developers of this app.

Makes life easier. Such an simple way to check my balance for the little bit I do receive. Since it’s not much I constantly have to check it to make sure I know exactly how much I have left so I don’t go over and using this app is a simple 2 clicks and I can see my balance for both food stamps and cash assistance. To ensure no one can access it you can use Face ID if you have an iPhone or you can choose a password that has to be put in to access your account. You can also easily change your password/PIN number in a few easy clicks in the settings.

Buggy. When this app works it’s fantastic, however it doesn’t work very often. Every time I login it makes me reset my password claiming my old password expired. This is the case even if I close the app, and immediately reopen it to try and login. Also, it shows someone else’s account for a few seconds upon login before it glitches back to mine. Good when it works, buggy 80% of the time.

Difficult to log in and no help. I used this app years ago when I needed food stamps but then I started “making too much” so I stopped. Recently I’ve started to receive them again and want to use the app, but I can’t log in. I click forgot log in and fill out the info but it pops up with an error message saying “you haven’t set up a security question for this account, please set up security question” then takes me back to the log in page. There is literally no info to be able to contact anyone. So I came to the App Store and looked on here and clicked on the link for app support and it takes me to the same log in page but in safari and not the app, still can’t log in there. So pretty much a worthless and time consuming app with no customer service. Very unhappy.

Decrypting Data Errors. No matter how many times I try and how many alternative passwords and usernames I’ve come up with (not to mention painfully making sure everything in punched in correctly every single time) I continue to get the same error message about how the system can’t decrypt my info what ever that means. I’ve tried setting up my account over the phone but it won’t except any of my pins neither - any fixes come up soon? The process looks clean and straight forward but these error messages won’t let up!

Worked great for awhile. I loved how easy it was to access my balance without having to call the number all the time and it worked great the first couple months I had it. In the past couple weeks though it suddenly started saying there was an error every time I tried logging in. Deleted and redownloaded the app and still have the issue so it’s just become an app that takes up storage space at this point.

No good. I used to love this app but for the last two months I can’t access it. After I type all my info it give me an error message every single time! I tried to delete it and redownload it and it’s doing the same thing!! Very frustrating!! I’ve had the app for several years and it worked great but now I can’t get on it!! App creators need to fix this issue quickly so I can use it again!!!!!!!!!

Removed facial recognition. Great app, very helpful. but why can I no longer use the facial recognition to enter the app? It saves time and I have a million other apps that I have to remember the passwords for and this just makes it easier.

Fix the lock feature. Love being able to quickly check balance without calling. Only complaint is the lock feature don’t work. I’ve heard of a few ppl having their accounts cleaned out. So I was like I’ll just lock mine I always have my phone anyways and locked it. The next couple days I used my card as normal with no issues.. with it still locked on the app.. once that’s fixed 5 stars

Awful app. I can’t believe the state of Maryland has partnered with a company that can’t seem to keep its technology functional. When this app isn’t crashing and having to be reinstalled, the message says the ‘server is down’ altogether. I have found that the best shots you have is either very early in the morning or late at night. I can’t wait until my benefits are exhausted so I don’t have to be bothered with this process any longer. The state of Maryland should have selected a better prepared provider considering the size of this program and how many people presumably are using it. This app is the only option we have to keep our benefits safe and locked (so they aren’t stolen - again), then it would make sense that it should work, no?

There is an error when decrypting the data. I would love to be able to use the app. Unfortunately, anytime I try to do anything, including logging into my account, an error pops up with the message “There is an error when decrypting the data.” Hopefully this gets fixed soon; however, based on some of the other reviews, it seems that this has been an ongoing issue since the last update they released. I’ll happily fix my review if I ever get the chance to actually use the features the app provides. I’m not too lazy to call and check my balance, lol. I was just looking forward to better ease of access provided by the app.

What’s the purpose?. I used to use the website years ago. Then stopped because I didn’t qualify. Now I am not able to work I am trying to log in. Since it’s tied to social security number I can’t make a new account. I don’t remember my old password so I tapped “forgot password” it won’t allow me to do that. So I go to the app and it’s the same exact thing. What’s the purpose if it’s not going to function at all. Years ago when I used it I loved it and now there’s an app I’m sure it would be even easier to use but it just won’t work for me.

Does what you expect convenient. Just an FYI for people the reason why I asked you to change your password, seemingly randomly is because they require you to change your password every 45 days. Oh so far as of iOS 16.4 it seems to be working fine and yes I'm on the beta version.

Can’t log in anymore. I love this app and use it constantly, but for the past couple of weeks or so I’ve no longer been able to log in to my account. This is really unfortunate because, as I said, I use it quite frequently. I’ve been having to go onto the actual website and log in that way. What happens is that, whenever I try to log in like usual, it gets stuck loading and spins for a while, before timing out and showing a message that just says, “Server Error.” Is anyone else having this issue? Is the app simply down? Either way, I really hope it gets fixed!

Using EBT app. It is really easy to use. It will tell you almost everything you need to know. However, there is one thing that would improve the site and that would be to tell you what day your EBT amount would be available. Walmart has changed the way they handle this account and you have to have the amount securely in your account before you can check out.

It’s Ok. It does what it’s supposed to, which is tell you your balance, but it’s frustrating to have to change my password every single time I login… It shouldn’t be doing that. I’m not sure how my password can expire when I changed it not even 10 minutes ago. I actually prefer the providers app over this one, but I like to lock my card when I don’t use it to prevent my benefits from being stolen, and the providers app unfortunately cannot do that.

TERRIBLE. This app is an absolute MESS!!! since I’ve downloaded it I have NEVER been able to login it tells me either the app is down or an error message saying my password is wrong THEN when I try to reset it I do the alphanumeric thing along with characters and it won’t do ANYTHING just throw the whole app away idk who Created this but they need to go back to the drawing board this ain’t it sis this is a whole mess and I’m mad about it...it takes less time to call in and check my balance than to login to this crap don’t even waste your time downloading it’ll just tick you off

Terrible update. App was fine until about two months ago. Asked me to change my password, now every time I log in I have to create new password-says precious one expired. Even if I close the app and open it right back up, requests me to change password evwrytime. Then it loads an outdated screen showing cash deposits when I only receive food benefits. Please fix. Also uninstall and reinstall multiple times with same affect.

Bad Recovery Services For APP. I Keep Trying To Recover My App ID And Password And I Do Not Get Anything Sent To My Email At All. Those White Racist And Those Dirty Negroes Who Have Been Stalking/Gang Stalking Me Fanagled Their Way Onto My Phone While I Was Sleep At A Help Shelter. That Is The Only Way I Can Fatham This At This Time. This Is An iPhone So I Don’t Believe It Is From A Stingray Or A Root. The App Will Not Let Me Use My Card Info To Reregister And Will Not Send Any Information To My Previously Used Email For This App. -Garbage-

EBT User. This app is basic and simple and very easy to use. What I would like to see is not only the balance but the deposit as well. This app only shows debits (receipt transactions) but not the deposit transaction. I had to renew and didn’t know if the funds were given. If you would please add this feature for all of us to use. Thank you

Not so safe. This app requires you to change your password so much that it becomes a game of forgot your password. It then won’t let you use any of the past 12 passwords that you can’t remember anyways so what’s the point. It should require a pin change more often instead as that is the part that needs guarded. The app doesn’t actually give any information that needs that protection. Any change in the app can be undone with a cancel the card and request a new one. Stop acting secure and find ways to actually be secure. The password changes didn’t stop a million people from having their cards cloned and hacked. STOP ACTING SECURE AND START BEING SECURE.

It won’t let me in it just keeps loading. I’ve had this app for a while now, and it worked great in the beginning; absolutely no problems. Now no matter what I do ie. re-install, switch networks, gave it weeks in case there was an ongoing glitch etc. The app was so much easier than having to call or go on the actual website. I really hope this isn’t permanent (and no, it wasn’t because of crappy internet service- I have high speed internet for these EXACT kinds of issues)

Poor customer service. The app works great! I loved it when I first made my account. But it makes you change your password very often and I forgot mine. I have reached out to customer service to fix the issue and gotten no where. The customer service line for the app is the same number they tell you to call to check your balance and there is no option for app problems or help. When you try to get to a representative the automation hangs up on you. The one time I did get through to someone (and I’m not even sure how I did) they said they would put in a ticket and someone would call me back, no one has ever called me back. All I need is some help to reset my account. They definitely need to improve on customer service/troubleshooting for this app.

Has loading issues. I had to switch to this app when the providers app was switched and ever since then I’ve had some problems. This new app I’m using takes an extremely long time to load deposits and transactions. Also it doesn’t save your password any time I need to check my balance I have to keep entering my password. That’s the worst part Please fix other than that it’s pretty straightforward

Easy to keep track of balance. This app allows you to keep track of your balance easily, so you always can check before you head out to buy your body fuel. Can also see your past purchases and location where you bought food from. This app is easier than checking via telephone number.

Used to be great. I checked this app regularly because unlike the website reino, the app shows pending deposits up to two days before the deposit is fully processed, however as of the latest update it’s been nothing but troubles. First it says my password is wrong, so I attempt to reset it… it prompts me to enter my card number and other information, then it tells me that my account is valid… the issue persisted for several days before I went online and changed my password through the desktop website instead. Now when I try to login, the app has a loading symbol / is “thinking” after I enter my password.. after 2-3 minutes I get a message saying “server error”. It happens again and sun and again. I’ve deleted and reinstalled the app, no success. I just can’t use it. From what I see on reports online, thousands of others have this same issue.

I can Lock my card. I love the fact that I can lock my card so other states or any one can’t use my funds if someone happens to obtain my information unbeknownst to me with the string of funds fraud going on it’s a great feature to be able to access

New password (logon). That's not right to have to change the password everytime the app is open and logging in with biometrics (touch/faceID), it asking to change the password because it has expired, that not right, I mean I can't go and changing it everytime I open it as I'm opening the app while at the store to check the balance and such, this needs to be fixed, and like last year...

Unsure about this app. At first I thought this app was great. I originally used the EBT Providers app. After a month of using this I will be deleting and reinstalling EVT Providers. This app glitches too much not to mention it wants me to reset my password every time I log in & I have the biometric setup. What’s the point? I honestly hate hassles and this app is that exactly, a hassle. It isn’t convenient and does not provide as much resources and info as the other app. I may try back in the near future just because I like trying new things. I don’t recommend it and gave two stars 1 for the thought & effort and the other star for service intended to be provided..

Annoying password bug. The app itself is easy, and to the point. However, it tells me my password is expired and asks me to create a new one ALL THE TIME. it has to be a bug. It is SO ANNOYING because without that it takes two seconds to log in with Face ID and see my balance. Having to create a new password every 2-7 days is frustrating!

Doesn’t work. This is the worst designed app I have encountered in a long time. First off after creating my account about a month ago it was working fine. I went to log back in and it no longer worked. I have been trying to reset my info through the app even been calling the EBT card number but it has no option to speak to a representative about this app go figure. I then called my county assistance number to seek help and they are just as lost as me. I come here to seek help and I see that everyone else is basically having the same issues. I stumbled across the “App Support” and it takes me to an online version of this application and that’s where I was able to reset my information without any hassle. I went to the app and what do you know it works. This app needs a serious update or a better version needs added preferably with a chat function or a number with representatives that are available to assist. I mean come on this is ridiculous now and this will probably get no response but I’m going to share anyway. This may help out anyone else that needs it click on “ App Support” and change your passwords and retrieve your usernames there it worked for me with no problem and it let me log into the application.

Error. I’m not sure what’s been going on with this app lately, but I swear it only works when it wants to!! Everytime I go to log into my account lately (I’d say for the past 3-4 months) an Error message pops up for a “Server Error”! I have done everything from restarting my phone to deleting and reinstalling the app and nothing works. On a very rare occasion will it actually allow me to log in. I know people are gonna say well what’s the big deal just log into the website (which obviously I have to do if I want to look at my account) but I just prefer the setup of the app over the website.. so can you please figure out a way to fix this issue?!

EBT (SNAP). Love the app. Very convenient, for when your shopping, and forget your balance, or want to make sure you don’t go over your current spending limit etc…I think we can all agree that calling the 1-800 number was a bit time consuming …needless to say, I wish that it also showed your future deposit amount. That’s the o my reason why I have it 4 stars. Other than that, it would have been 5 stars.

Easy to use. Great app to check your transactions and balance. The good thing is that you can also lock and unlock your card right away. Haven’t had any issues and is very easy to use.

EBT app. I love this app!! It is easy to check a quick balance when you need it. Transactions are up to date and easy to cross-check when you need to. My ONLY complaint is using the card. I have recently discovered that the card is not recognized by some grocery terminals like Giant Foods. The card must be entered manually in order to use it and this rather holds up the line. In discussing this with a manager I was told it would be better if the card had the magnetic features it needs for automatic use. Redesigning the card would be helpful but I realize would be costly. My card is so old its even hard to read the numbers! At any rate “I love this app” no matter how it has to be used.

Developers owe us some answers!!!. Shame on my local Social Services for encouraging us to use this app!!! Attempted to create an account- they said one already exists despite the fact that I just downloaded it. So I thought maybe it’s a random error so I’ll try logging in with the info I just used to create my account. Well it then locked me out saying too many failed log in attempts- I tried one time. What else really bothers me is that we’re asked to enter our social security number into an app that’s clearly flawed! DEVELOPERS: When will the app be fixed so we are actually able to use it?? Look at the number of low ratings and common issues, it’s a shame! The many user concerns should let you know that you need to fix your product!

Smiles A lot. This app used to work great for me and I loved it but for the past month I can’t even log in to the app anymore. I tried deleting the app and downloading it again but to no avail. After I type in my information and click log in an error message pops up about encrypted data?? Not sure what’s going on. It would be really awesome if this issue could be looked in to and possibly fixed. I would love to continue to utilize this app. Thank you,

So annoying to use. Every time the app is launched you have to change your password. I guess a positive to this would be that you never have to remember your password because you just enter a new one every time. It also loads false info at first and takes about 30 seconds to switch over to the correct view and correct amounts. The only real pro to this app is that I can check my balance. Everything else about it is done very poorly and is very annoying.

Server Error. I gave it the full 5 stars because when it works it is a huge help. However, with that being said, I have used this app for a long time and it does tend to have one thing after another happen with it. It use to be that it made me change my password frequently for no apparent reason. Now I can’t use it at all because it constantly says “Server Error” which is definitely a pain because it’s naive to be able to bring up your account at the tap of a finger rather than having to call in to check your balance. If this issue gets fixed I will gladly keep using the app.

Have to reset password after every use!!. For the past year or more I’ve had to reset my password after every successful login. (And nope, I’m not entering wrong.) I reset it and it works fine for that time only!! Then if I use it a week later, It fails the first time, then if I retry it once, it pops up “too many login attempts” verbiage then I have to reset it through the even-worse desktop browser version which hates literally every browser, and looks like a website from 1992. Both the app and the website need upgraded & fixed. Btw, if I only use the web browser version, it too only lets me have ONE successful login. I emailed for support a year ago and had no response. Frustrating portals!!

Simple app that works, but…. Hey! I enjoy the app. It works and I appreciate it very much. I would’ve given it 5-stars if it weren’t for 1 teeny, tiny little thing. On one of those last updates you removed the facial scans to unlock the app. I prefer to use to use facial scanning to unlock apps and features rather then typing in a password. Plus, this is a more secure feature to this app that we’ve lost. Could you make it so there’s a choice? Thank you!

Works well. No problems so far. Everything functions smoothly for Lock/unlock & checking balance & transactions. Nice & simple interface. Only wish it had 4 digit passcode option instead of having to type in full password every time since I don't use faceid.

The app would be perfect if…. Granted, this app is awesome!!! The only improvement, which I am surprised was not done initially, was to have it Apple Pay ready! Or, enable the touchless feature through the connect EBT app itself!!! So much time on the line could be saved by doing so. Other than that, it’s great to quickly look at my balance, and then pay for my food. Thank you all!

Lacks basic features. Don’t get me wrong it’s nice to be able to easily check my balance, but the fact that there is no option to get notifications, such as when you get a deposit is so inconvenient. For the first 10-14 days of the month every month I need to log in to this app to see if I got my money yet. I really need my food stamps that’s why I want to know as soon as they are available. It would save me alot of trouble if the app would just notify me when I get my money. Please give us this feature then I will upgrade my review to 5 stars.

Pretty great except…. I gave it four stars because it’s a great app, but lately, I haven’t been able to log into it. I keep getting an error message that says “there is an error when encrypting the data”. Can we please fix this? Update: it’s been a month and I still can’t log into it

No Accesss. I was glad to see that there was an app created, it will make it easier to check my balance since the website is restricted to only being able to login while using Internet Explorer or Fire Fox now. So, I downloaded the app. Yay. But when I started to sign up by selecting my state there was no option. Ohio isn’t there!!! I really want to write a review to what I think about this app but I am not able to sign in to give a proper one. Please fix this so I can start using this amazing app!! Thank you!

O. M. G.. I didn’t forget my password. All of a sudden this app tells me it can’t authenticate my input. I tried to change my password. The app itself checked off that my new password met all the criteria. And yet that, also, could not be authenticated. I have notified them twice. I’m waiting for a response. I can’t speak to a live person who can tell me whether or not there’s a problem with the app. So at this point, I don’t recommend it. If you don’t suffer from headaches, you might now. If you do suffer from headaches, either stock up on aspirin or just quit fighting with this app.

No Thumb print login. I have to use this app to protect the balance on my snap card by locking and unlocking the card (my card was skimmed and balance stolen a while back) but I hate this app for practical use. For whatever reason, it will not save the password so I can unlock the app with my thumbprint. So I find myself at the store having to type in a password on my iPhone. Not only is this annoying, but I find it stressful that I have to remember the password as well as the pin. Literally every other of the tens of apps I have on my phone I can unlock with my phone. Don’t know why everything surrounding snap cards is so crappy. I mean, they put out these antiquated cards with no chip that you have to slide through a machine and then the app to stop you from being ripped off can’t be opened with a thumb.

Good app overall. I’ve only been using the app for a month or so, and it’s super convenient to use and check my balance, versus the website. I can check it on the go, and it updates my balance and transactions nearly instantaneously.

Can’t create accountI. I have been trying for over an hour to create my account. I get all info entered including my phone number and the continue button turns orange but when I try to click on it the button does nothing. I have tried using two fingers and nothing. I even had other people try and nothing. I am legally blind and don’t have the patience for this. I just want to be able to click the continue button so I can move on. Not happy with this ap at all!!!

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Disappointed. I loved this app. I’ve been using it for months and then all of a sudden it stopped working one day. And now it still hasn’t worked since. It’s keeps saying server error. I’ve tried deleting it and redownloading it, and it still doesn’t work. It’s useless to me now and I don’t know why. Not very happy about it.

New password. About every 90 days I think you have to make a new password and every time I go to make a new password so I can login to my account it always says common server issue. What’s the point to have a app to make it easier to check balances and so forth if it never lets you on!!

Problem with app. I’ve been using this app for a while and it was working fine but now when I try to sign in it tells me there was an error when decrypting the data. Not sure what’s going on. I’ve tried deleting and reinstalling the app but same thing. Also I know the login info is correct.

Convenient!. This app is amazingly simple and makes checking food benefits easy. I also really like that I can deactivate/activate my card from the app so no unnecessary purchases are made!

Ok when it actually works. When it works it’s nice to be able to check your balance and where you spent the money without having to call the automated system BUT EVERY TIME i attempt to open the app it makes me change the password from before and its so PARTICULAR with the password its ridiculous, and it doesnt work the first 5 times you try to change it, its so FRUSTRATING. If the app operated better it would be great.

Does Not Work. So every dang time I call my card number the automated system tries to shill this app for me. So after how many months I tried it. Long story short it’s the worst thing ever. It won’t let me create an account because it claims my number is already in use, and then when I question about it using the “forgot ID” function, it errors. EBT either needs to get it together or stop harassing me with this every time I want my balance. Just really really BAD.

Latest update fixed all but one issue:. Outside of a the occasional glitch that ultimately prevents use of the app for an extended period of time, the app does everything exceptionally well for it's purpose. Simple, and convenient.

Removed facial recognition. Great app, very helpful. but why can I no longer use the facial recognition to enter the app? It saves time and I have a million other apps that I have to remember the passwords for and this just makes it easier.

EBT App. The app when you try and log in the log screen seems bigger than your phones screen and it will not allow you to hit log in after you try and reasign a new password once you put in your new updated password the screen will not come up enough to hit log in

Great App But Constantly Wants U to make New Password Constantly is Annoying!!. The app works Great but more then several times it wanted me to update my password and doesn’t let you use a previous password . Soo is hard to keep track what password you are having to use !! Just Plan out Annoying!!!!

Works. I have no problems with this app. Every now and then you’re notified to change your password which can be a pain, but other than that it works well for me!

Never works. I’m not sure why this app never works anymore. It used to work great! But for the last like three months it just keeps saying error. I was hoping it would eventually just fix itself but it’s clearly not. I’ve started to use “providers” instead but even that app doesn’t let me see my recent transactions to kinda keep track of everything. I wish this app would work again.

Development issues. Wish I could give NO stars. Everytime I use this app, I have to reset my password. This time, I’m unable to get into my account because I forgot my password. The reset password page wouldn't leg me click “done” after I typed in a new pw and confirmed. Cant speak to a real person on the phone in customer service and there’s no topics on the customer service line that explains how to resolve this. App just useless

App Malfunctioning. Used to be very useful and convenient to check my balance without the hassle of calling the number but for the past month I have not been able to log in because of some encryption error, I’ve tried redoing my password, deleting and re-downloading but I still get the error.

Greatest thing since sliced bread!. I love the convenience of having the card and being able to get the food we need for our family. Thank you for keeping up with the times.

Great app. Love the app my only complaint everytime I log in I have to “recreate “ my password! Not sure if it’s because I use the facial recognition? Other than that so much easier than calling to check my balance!

Interesting. This app makes it easier to manage your account but I am finding that the information isn’t always correct. I am not talking like after a purchase but instead of where the funds are, which part of your benefits have what amount. Hope they fix that soon!

Can’t seem to stay working. Tells me my user ID is incorrect, when I click forgot user ID, go through the steps, and press next, I get an error message. Before that it was the password, which I’ve changed 3x now and still cannot access since the first date of download from the apple store. On the one occasion I could access the app, it had my cash balance under food. I don’t even receive a food supplement. I think it could be useful if they get all the kinks out.

Easy and convenient. The app is great and very convenient. The only thing I don’t like about it that you can’t see all of your transactions. It only shows purchases not amounts deposited. Other than that makes things a lot easier having this handy app.

So helpful!. This app is so helpful! It is intuitive, easy to use and I rely on it. Thank you for making an app for a assistance program that’s actually streamlined and functional.

App. It’s working fine but mines not like the pictures u show, I don’t have any buttons to see my next deposit and it doesn’t show at the top either. I can only see what I have available! Where are the next deposit date?? Or the button for it? Ur pics show the date and a button for next deposit date but mine doesn’t.

Bet review. I love this app it allows you keep track of your spending . Also allows you to check your balance without calling or looking for an old receipt!!!!!!

Easy to use!. Love having this app, updates immediately after use or when the card is uploaded

Not as easy as you would think. I attempted to log into the app. It said my password was wrong, multiple times. It then takes me to their website, i log in fine. So i log out and go back to the app. Now it says i have another session open and another isnt allowed. So i go back to the site, confirm im not logged in. Hit “contact us” to try to send an email and it takes me to the log in page. Try to log in and now IT says i have an open session. I give up. Wont use this EVER.

Do not use this app. This app has taken my information and completely logged me out and refuses to let me back in to check my benefits. It tells me “it can’t be authenticated”, but I used this app for a couple months without any issues and now I can’t use any other apps because I started using this one. I’m not sure what they do with the information they’re given and it seems very sketch to me !!!!!! Save yourself the issues and do not use this app.

DO NOT INSTALL. This is the worst app I’ve ever used in my life!!! If I could give it zero stars I would! The EBT customer hotline needs to IMMEDIATELY delete this from their automated hotline. You are 100% guaranteed to retrieve your information over the phone in 2 seconds then trying to mess with this app. I even downloaded the Fresh EBT app and it was just as bad. It never actually loads your transactions and balance. It’s in a constant state of loading. Don’t waste your time..

Ongoing Login issues with app. Everytime I go in to log in to the app it tells me password expire. Doesn’t matter I go a week before logging back in or 2 minutes. If this problem continues I will delete the app. App creator needs to be better at upkeep of it. It’s been an ongoing issue for over a month! Shouldn’t have to change your password each time you want to login. Fix it please!!!

Very helpful. This app has become a very big help for me since getting benefits I can now keep track of what I have without having to call the number on the back of my EBT card

It works!!. I have always been wondering how much I had left…this works great!! I can always see my transactions and how much I have left!!! This is the best thing ever!!

Decryption error. It worked fine for months. It was a good way to check my balance quickly, then suddenly it gives a decryption error and never works again. The last update as of writing this was 7 months ago so clearly they don’t upkeep their app or read any of this. I hope it works again eventually but for now I uninstalled. I don’t even know why it’s giving the error.

Great app. Easy to understand and easy to log in and out with. I just wish there was a option to ask questions.

App Malfunction for NYC!! Ughh. I use to use this app daily to check my balance and transactions etc. for about 3+ years now .. as of this year (2024) i notice i was signed off of the app and when i tried putting my password in, it kept saying incorrect and now NY isn’t even an option to choose what state i receive benefits from and its saying my card number isn’t valid ???? Please fix the app!! Uninstalling for now ✌🏽

Doesn’t Work. I tried to create an account and it will not allow me to saying that there is no such account and the info can not be verified. It tells me to call my cards customer service number of there are issues. The cards customer service says it’s not their problem. I’d like to NA able to check my balance online and see activity there instead of having to call and punch in my card number each time. Who do I need to get ahold of to fix this and get registered?!?!?!

Beat app. This app is so good that it prevents people having to call and seek information about there benefits when all you have to do is just download it and Shazam all your benefits will show of course that if you still receive them.

Frequent problems. I’ve had repeated problems with this app. I’ve changed my password several times because there were glitches and I’ve deleted it and reinstalled it also. Currently I’ve been getting a server error message for weeks and can’t access my information.

Fix the server error. I’ve had this app for a few years before it worked great but for some reason a year ago this app just stopped working keeps saying “server error” and the ONLY time it will let me get in is every once in a blue moon just to make me change my password and go back to server error and never work again please fix this because I can not use any other app for ebt

Updated. The app doesn’t work. After I created my account and tried to log it, it keeps saying user info cannot be authenticated. I know that all of my information is right. Please fix this. *****update******* I fixed it, apparently I had to go to the full site to complete registration. Still giving it 2 stars because it was misleading that I could do everything from the app.

Deposits. My only complaint is that it doesn’t show the specific amount deposited. The amount available increases, but I would like to see the specific amount without having to subtract my previous balance from the new balance.

Terrible won’t create account. This app shouldn’t have been deployed. Will not allow account to be created. Has server error messages abound. I’ve been in IT field for 30 years and I have never seen an app this poorly designed. Doesn’t recognize password is the same, doesn’t follow its own rules of userid creation, then give server errors on secret questions. After 30 min I just deleted this app and I’ll keep managing my stuff via the phone. Geez.

Absolutely awful.. First heard about this a couple years ago. Worked great for like a month and hasn’t worked since even after resetting my info. Come to find out, my state isn’t even listed and when I went to go close the account so I could use a different app I can’t because I can’t make the state selection. Nothing but problems from day one.

Only as a last resort... I will only use this app to check my balance if I don’t have my card with me. It’s made me change my password numerous times, and won’t let me log in with my fingerprint. And on top of that it tells me my food supplement balance in the cash balance column.. surely needs some attention if I’m going to continue to utilize this app.

Was good. It was helpful for a while. But recently haven’t been able to log in. Just gives data encryption message. I’ve uninstalled, left and came back, still no solution.

Functional apps some glitches. App works good. It is something quick to check. Took a while for me to even make an account. There are times I have log in problems with something saying error in processing data. But it’s a fine app.

Errors. I was excited to try this app. Thought it would make it easier/faster to track the balance on my P-Ebt card. I’m disappointed. I can’t even sign in through this app. Tried to register my card and it kept kicking it out and saying error encrypting data. I registered it on the website instead. Go back a day later to try the app again and when I attempt to sign in, same message. Error encrypting data. I deleted the app. No sense keeping it if I can’t even sign in to it.

Useless -Will not take password. It worked like a normal app at first and it was very useful. But now it will never take my password. It says “cannot be authenticated”. I have deleted and redownloaded it about 3x’s and it will take my password for the first time. But it will not take it any other time after that. Really needs to be fixed. At this point this app is useless.

Nobody should trust these apps!. Nobody should trust this app your worker doesn’t even have access to your ebt pin and you guys have to give the pin to these people in this app I have been robbed 1,500 from people like this in a different app they r robbers don’t trust any of them! Sign out and delete this app right away and I suggest changing your pin quickly before you are another victim of fraud!

Terrible. This app does not work at all. Won’t let me create an account. Fill everything out then get an error. This is my second attempt with this app. I downloaded it about a year ago too and no luck with it then either. If I could have given it zero stars I would have. Why even have this app available to download when it clearly doesn’t even work.

Deposits not included. Just downloaded the app now the first time didn’t even know it existed after months of not being able to login online but that aside this only shows transactions made by the user it does not show any amounts deposited into the account therefore users still have to do the math to verify deposits are correct or login online the way we used to.

Awful. What the heck is going on.. The app actually dead walls me at the screen where I’m trying to create a user account. It’s the screen where is gives all the information as to what the user is and password should contain, but DOES NOT GIVE ME A SPACE TO ACTUALLY ENTER INFORMATION FOR A USER ID/CREATE PASSWORD. there is a verification question at the bottom (I’m assuming that it’s to determine that I’m not a bot) but HELLO!! I’m human. Anyway, I digress…. Yeah there is no actual space or option for me to create an account, blah. Waste of time.

Connect. It was great when I first got it then after a while I couldn’t log in because I forgot my password. I tried changing it but it kept say error. Now a year later I’m back in to logging in because I reset everything through my computer.