TaxesToGo App Reviews

Don’t recommend until features are added. YOU’RE FORCED TO CROP UPLOADS & THERE’S NO WAY TO EDIT OR DELETE UPLOADED DOCUMENTS. I miss labeled a couple of documents and couldn’t edit the name or re-upload under the default titles. Had to upload as a separate new document. There’s a bug that doesn’t allow you to view the documents already uploaded. You can’t upload a full image so you have to upload in parts because you’re forced to crop uploaded documents. THERE’S NO WAY TO TRACK THE STATUS OF YOUR TAX APPLICATION. YOU HAVE NO IDEA WHETHER IT HAS BEEN VIEWED, IF IT IS IN REVIEW, OR STILL PENDING. These are features that would help after submitting an application. I completed my tax application on 2/28 and didn’t get any feed back about it. Found out 2 weeks later my application hadn’t even been viewed and wouldn’t be for a while. Although this was negligence on the part of my preparer, it’d be nice if the app could update you on the status so you don’t sit around waiting. THERE’S NO OPTION TO DELETE YOUR ACCOUNT, DOCUMENTS, OR CANCEL YOUR SUBMITTED APPLICATION. After a month of submitting my tax application, and my preparer neglecting to work on my file, I went ahead and filed taxes on my own. I want to delete my account and documents I uploaded but there’s no option do it. So now my personal information is floating in cyberspace and I’m definitely not happy about that.

Question !!!. Am I suppose to see my tax results before the signage ? And can my preparer see my results after I upload documents or after he signage

Delete my data.. I hereby demand that you permanently remove, delete, erase, all content that I created, uploaded, or otherwise caused to be on your systems, servers, and any other data storage devices or equipment that you own, rent, or lease. Furthermore, I demand that you advise me by replying to this email when the above has been effected. Thank you for your timely attention to this critical matter.

Delete Docs. If you’ve changed tax preparers, how do you delete documents you’ve uploaded? And/or you no longer want to share your information?Apple user here....

Updates. I cant do anything unless you guys fix the update it was great for my sister and others but im having trouble!

Great. Is a great app easy to navigate and uploading your documents is so friendly user, saves a lot of time to get your taxes done

Love, love, love!!!!. I am and always is satisfied with DW tax preparation! I have been using their representation for years now!! Ms. Darvencia is the best!

You can’t delete files once uploaded. I think for safety, people would feel more comfortable if this was an option. Please look into this.

I like it but…. As an end user there is ZERO support available for issues. No chat, email or phone number. The website for the app has nothing on it to help. The signature panel is not responding when i write my signature which means i cant sign my documents to actually have my return submitted. This is a MAJOR problem.

Super easy and very efficient. My tax preparer recommended me download the app so I didn’t have to go into his office! I just plugged in my info and took pictures of my W2 and everything was sent to my tax pro! I never stepped one foot in his office! This was a BREEZE!

I love this!!. Used it for the first time and I loved it easy and convenient! I was able to upload and sign my document at the comfort of my own home

HORRIBLE App Do NOT Download. This app is horrible! I downloaded the app at the direction of my tax preparer. And once my tax process was completed and tried to delete my account I realized I was unable to do so. There is no where in the app where you can delete any files you upload neither can you delete your account. If I knew this I would’ve never downloaded the app. Therefore all my private information is going to be wandering on that app in some cloud space somewhere forever. The app developers are incompetent. Users should have the ability to delete their account at their choice. This app is total trash and hope they go out of business.

Password. The app will not let me create an account because it says my password doesn’t contain the appropriate letters, numbers, or symbols. I have tried different variations of passwords and nothing.

Does not let you delete your sensitive documents or data. I had hired an accountant for my taxes who uses this app. I decided to not use them after all and went to delete my documents that I had uploaded and realized there’s no way to remove them. This really pisses me off because it’s sensitive data being stored that I now have no control over. I’m reporting this app.

Patrice226. I submitted the wrong information but it won’t let me delete it ! To re submit the right information I don’t wanted anyone to have my personal information

Only compatible with taxslayer. I’m giving the app 4stars because I tried it on a user end however my main benefit is wanting to use it as a tax professional and I’m not able to if I don’t purchase and use taxslayer. Are you able to work with other companies to get the overall benefits from more tax professional side using other tax software? I’m really interested to introduce to my clients but unfortunately I’m not going to be able to because of limited availability. I’m a drake software user.

Terrible NO CUSTOMER SUPPORT. There is absolutely no customer service support I want to delete my account and I can not do so. I do recommend this app at all. NO!!!!!!! customer service support at all.

Editing information. I used TaxesToGo and when it came to edit my information, I edited it. Them saved and it went back to my information page. The information was not edited! I tried four times and still no results.

Signature. I can’t sign my name and submit my tax document. So once I go thru all 42pgs and click my name to sign and physically with my finger an click save the app closes

Notifications don’t work. I’ve been asking for years to have the notifications fixed but it always comes on deaf ears. When I send a chat message, clients do not get a notification so they never know I sent a message! I still use it because overall it is good but not great.

Awful. I’ve reached out to tax preparer heavenly ash beau just asking of how I can get a copy of my 2022 tax return, she sees my messages and has ignored Im them since January! I’ve sent messages through chat on the website and nobody response.

The Future. This mobile app has allowed me to keep track of all of my tax documents and also gives me the opportunity to file my taxes sing Leslie year after year while keeping a separate file for each year this Will protect against audits and allow me to be more organized.

No way to save. I’ve used this app for 2 years with the same preparer. I need to submit my tax return for documentation for something and there’s no way for me to download it or save it to my phone. My tax preparer is not responding and there’s no customer service support. So now I have to screenshot, email, and print out 37 pages.

Not Working. I used this app last year no issues. This time it says I have no account. Also if I try to create an account it keep saying Oops. Error etc. Very inconvenient.

Works Perfectly. I see some people saying that they can not login, but everything works perfectly for me. It’s so easy to upload documents and not having to go to a physical storefront is a huge benefit.

Don’t rely for keeping your documents here. Tried to open my tax return from last year. Not accessible and have no access

Downloads?. I am unable to download a copy of my completed tax return. I believe this is a critical component of the process. Please let me know if I am missing something.

Really. I have tried to create and account using the app and it doesn’t allow me to create the account to upload documents or check anything

Easiest way to share my documents. I moved two years ago but love my tax preparer. This is the easiest way to securely get her my tax documents. LOVE IT!

GENIUS. Very user friendly and makes a dreaded process ten times easier!

VERY UNPROFESSIONAL. You're better off filing your own taxes. between the app & the customer service. this was the absolute worst to go through. do yourself a favor & don't even bother wasting your time.

Best Tax Experience I’ve Ever Had. Getting more money back then I ever have before. Very happy ! Very user friendly!

Clients cannot sign. clients cannot sign the return When the option to sign comes up the client tries to give the option to sign but they cannot sign it

Taxes to go. Why is it kicking my signature out when I try to sign my documents????!! This is horrible!!!!!

Signature issue. Decent app as far as preparer payee interface yet will not allow me to chat with my preparer(says she isn’t getting them) also I’m unable to sign, every time I attempt to sign the app closes and doesn’t save signature

Horrible. The Shantell was supposed to be my tax preparer. She does not respond nor conduct business right, through this ap. I can’t delete none of my documents and there is no update about any of your personal information. Very very upsetting.

Don’t Trust It. No way to delete your info. Uploaded some of my docs, didn’t feel right about it so I went to delete and couldn't. Found out tax preparer was a fraud because she filed using half of my info anyway.

Mysherri Rhodes- tax consultant. This app was great, easy to upload documents and user friendly! However what was even greater was the quick but personal attention I received from my tax consultant Mysherri Rhodes. She provided me with the link to download the app, was always available for me via the chat box in the app or on her work phone. She also completed my taxes in such a short time period then called me to go over the results. Then she set up an appointment with me to go over the taxes in more detail, verify if the service was excellent, and to see if I had any questions. Taxes can be so stressful but I literally was not stressed out at all working with her and she completed the work with the most excellent customer service! If you need your taxes done use this app and get an appointment with Mysherri Rhodes!!!

No Login. I love my tax preparer, but this app is horrible. I’ve changed my password like 3 times, still unable to access my account to check on the status of my return. Gets frustrating, but other than that minor to major issue, things are good.

Do not upload any sensitive info!. I wouldn’t recommend this app to anyone. After using a tax preparer, I was told to download this app and I wish I hadn’t! You can’t delete any personal information or sensitive documents that’s uploaded to this TaxesToGo app. This app has no help support, email or phone contact to assist with any issues that I have. God forbid this site gets hacked like all of the other tax sites...the app developers need to change these settings ASAP!

Can’t download anything or print. There is no way to save your tax return them out I need mines for a loan and I can’t just simply download them this is holding up my application !!

MEDIOCRE. As a tax professional using this app for three years now it has major flaws. Every year MID SEASON my clients information stops forwarding to me. I have no way of retrieving the clients information when this happens. Tax slayer need to work out the kinks bc it’s a huge inconvience!

Easiest and Best way to get my taxes done.. Using the app made of very convenient for me to upload all my information for my tax preparer and she was able to quickly look over things and call me and we finished things fast. It is simple to use and she can see my information quickly after I get things loaded. So easy and convenient!!!

All information disappeared. I used this app at November 2023. And open my account on April and all information disappeared!

Great app. Great app everyone is complaining about information not being deleted are u able to delete you information off turbo tax? No so what’s the difference

App Glitches. I cannot count on how many hands this app has consistently made me change my password and glitched on me to log out because an old number is attached to it. I love the app for what it is used for because it is simple to use for uploading purposes but other than that it is so annoying and it needs new updates for software purposes.

Tax Number. Please fix this issue! I completed my taxes through this app but now my tax number isn’t showing on the main screen. How am I supposed to get my taxes done?!

1 minor problem. The very is quick and efficient for getting your taxes done quickly, the fastest I’ve used. There is an issue with notifications for new messages but other than that 5 stars!

I’m nervous. I used this app at my preparers request and she didn’t receive my information. The app is telling me that it’s waiting on the preparer. She’s not getting a notification about all of my personal info that was loaded to the app. I’m feeling very uneasy, there’s no Help icon or customer service contact info. My credentials are just sitting there and I can’t afford to have identity theft as an issue when I’m already Covid anxious 😩

Help. How do I deactivate my account and delete information from app? Update: I’m still not able to deactivate account and I’m not able to connect with developers

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Useless. I downloaded this app after speaking to the office administrator from my tax preparers office. I did everything the app allowed to do. There was no submit button, no send. Nothing. That was on 2/3. As of today 2/10. Their off still has not received my documents and they can't access them with the "tax code" provided... According to my tax preparer, he's has received another customer who used this service... BUT NOT MINE NOT MY DAUGHTER. I also tried to delete this app from my phone. It won't delete. The only option was to delete from homescreen... WTH?! Need assistance ASAP

Password. The app will not let me create an account because it says my password doesn’t contain the appropriate letters, numbers, or symbols. I have tried different variations of passwords and nothing.

LOGIN. I CANT LOGIN TO MY ACCOUNT

Worst app!!. Unable to delete documents I previously uploaded! Unable to delete account with personal information stored!!!!!

Stolen identity. We need to get in contact with the owner to this app that says the app is safe & secure which it isn’t, someone had stolen my fiancé’s identity on this app?

Recover. How do you recover a previous filing using tax code ?

Patrice226. I submitted the wrong information but it won’t let me delete it ! To re submit the right information I don’t wanted anyone to have my personal information

Username and Password. No matter how many times you put in the correct information, the app will say it’s incorrect. No matter how many times you create a new password and seconds later and use it, the app would still say it’s wrong. They this fixed ASAP

Verification. I won’t allow you to change your phone number, it’s sending the verification code to my old number. It should have 2 ways to verify, either use an email or phone number like TaxOfficeManagement does.

Signature. I can’t sign my name and submit my tax document. So once I go thru all 42pgs and click my name to sign and physically with my finger an click save the app closes

Question !!!. Am I suppose to see my tax results before the signage ? And can my preparer see my results after I upload documents or after he signage

Where’s support ?! Customer service ?!. Used this app to communicate with my preparer last year. Yet this year it’s telling me my account does not exist. THERE IS NO WAY TO GET HELP WITH THIS ISSUE. Tried to create a new account it texts me the link to download then I get all the verify account part where they have to text you a code but I’m not receiving any code Ana’s again THERE IS NO WAY TO GET HELP WITH THIS ISSUE. Website has 0 helpful information. Can’t find contact info for the developer. Extremely annoying. They are doing their users a disservice by having no way to troubleshoot issues

All information disappeared. I used this app at November 2023. And open my account on April and all information disappeared!

Won’t let me even make a account. Won’t even let me log in

Not working. App is not working, used it last year and now it won’t let me sign in.

Help. How do I deactivate my account and delete information from app? Update: I’m still not able to deactivate account and I’m not able to connect with developers

DELETE MY INFO PLEASE. PLEASE DELETE MY INFORMATION FROM YOUR APP OR K WILL REACH OUT TO MY LAWYER!

Delete. Why can’t I delete a document I mistakenly uploaded

I can't delete info. I can't remove my info such as w2 or license.

Esign. Will not let me see my signed documents! Who can I contact?

Not Working. I used this app last year no issues. This time it says I have no account. Also if I try to create an account it keep saying Oops. Error etc. Very inconvenient.

The update. The update is bad for my phone

Can not delete. This app does not allow you to delete

Terrible NO CUSTOMER SUPPORT. There is absolutely no customer service support I want to delete my account and I can not do so. I do recommend this app at all. NO!!!!!!! customer service support at all.

App doesn’t work will not let you register. Fix the app please it’s to early in tax time for this bug FIX IT

App doesn’t let you create an account. When I try to set up an account on me iPad, I get the message “ oops Failed to create an account. Also the set up page is different from the instruction video in that it does not ask for a username. Please fix!

Add the 2 suggestion down below⬇️. Good evening, everyone I’m rating the app a 1 star because it don’t let you delete your account if you don’t won’t it anymore. The app is a good suggestion to use because of the COVID-19 don’t get me wrong. The app also doesn’t let you delete your documents you uploaded from your iPhone or your android phone if you want to delete it. I feel like the app need to add those to options in as well. Especially if you are going with another tax preparer and they’re not using this app.

Buggy. This app logged me out a few days ago and hasn’t allowed me to long in ever since.

Can’t download anything or print. There is no way to save your tax return them out I need mines for a loan and I can’t just simply download them this is holding up my application !!

No thanks. Very unprofessional

Horrible. Dont use this app these tax professionals aren’t professional at all