Apple Support App Reviews

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Impossible to contact. Apple it would be nice to know how we can ACTUALLY contact you ! This app is brilliant for anyone who doesn’t live in Africa ! As there is no option for South Africa or even Zambia ! We have your stores we buy your products but that is as far as it goes ! We have no apple support we buy your products with restricted usage and again have NO APPLE SUPPORT ! Seriously sort this out ! Your support system is worse than a phone operator . For queries push 1 for iPhone , Mac or iPod push 2 for wasting your time and needing to repeat push 1 . If you still don’t get this push 3 . It’s ridiculous for a first world phone ! In a nut shell ?….. WE NEED TO ABLE TO GET HELP and especially since your last update clearly had massive Bug issues !!! And our expensive phones are bugging out !!!! Love apple but hate the lack of support !

Please update repair location database. I live in a rural area and needed to fix the back of my iPhone 13 Pro, so I used this app to schedule an appointment at the nearest repair facility which unfortunately was a 1 1/2 hour drive away. I elected to do the drive because it was still cheaper than paying $99 for the express mail repair, but when I got to the location they said they only did repairs on the weekend (the app scheduled me for a Monday appointment) and they don’t have parts for any phones newer than the iPhone 11 anyways so they couldn’t help me. The app should not have let me schedule an appointment if it wasn’t actually available, and there should’ve been a note that the location has limited repair capability. Not everyone has the luxury of living 5 minutes from the nearest Genius Bar.

Disrespectful and nonsensical. My first experience with support felt like i was talking to a 12 year old. I had to repeat things I said several times and none of the messages made any sense. The second support person (i called with my mother as it was a problem on both of our phones) had repeatedly referred to me as “they” “their” “them” after my mother had only referred to me as “she”. i called the support person out and they denied it. incredibly disrespectful. what was the reason for that? UPDATE: After meeting with several associates over the past 2 weeks i’m officially done with apple support. this is ridiculous. i’ve been trying to link my applecare to my apple ID and it gives an error every time. I’ve screen shared with support and was on call for over an HOUR for all of the support sessions. being passed around to different associates and nobody having an answer or seemingly asking the same questions and just completely wasting my time. it’s been WEEKS and i still can’t get this insanely easily fixable issue solved.

Very disappointed. I literally had the worst support call ever I’m just stunned. I came to Apple because I wanted safety, security and my privacy respected. Today was shown differently. I literally took screenshots of what was happening since it can be hard to explain. The advisor just didn’t care and it didn’t matter. Instead of figuring out the cause and fixing that so my iPhone works properly like every other model I needed to just switch some settings which are optional. That’s great until I would ever have to reset my device and it goes back to the factory settings and the issues resume again. Then I was literally told after showing a serious issue with my account to just delete the document it’s probably just a coincidence. So basically I bought the most expensive paper weight ever and my security hinges off coincidence.. This is not what I expected my experience would be like.

Helpful. For starters I am NOT a tech savvy person. I like my iphone but often struggle with the more “technical/settings” side of things. I was gifted airpods for Christmas & right off the bat had issues with muted sound/connection. I wish I had reached out to this app/service sooner. A very helpful tech named Rinky walked me though step by step in easy to understand language and was so patient despite my naivety in navigating iphones. The assistance they offered was not only helpful but HUMAN- tailored to what I needed help with. So grateful not only for the help, but for the real human assistance- I dread robots/automated responses. They were kind, polite & really went the extra mile to make sure I understood what I needed to do to remedy this problem. I never would have figured this out on my own. Saved me the hour trip to the apple store! Thank you again & would 100% recommend using this service if you have issues with apple devices.

First use. Awesome!. Quick access and response. Helped me figure out my issue fast: I recently lost all of my emergency contact info and medical data and thought, the emergency contacts at least, were managed through the Contacts app, which is in iCloud account. Was worried about security and/or software. Both are (now?) apparently managed through the Health app even though I previously added emergency contacts in the Contacts app. As I restored devices recently, that data was lost as the Health app is not included in iCloud.

Just One thing. Everyone who I have connected with if kind and extremely helpful with my problems. I don’t know if it is standard protocol but they(Costumer Support) ask way to many questions. They need to ask questions like your serial number and other I.D. questions . When you ask Costumer Support why they need that much information they say statements like “We need you to tell me what device you have and what IOS it is running”. If that is the main reason then they can just ask us that. If a person does not know that information then they should ask for things like device serial number but beside that everyone is 100% GREAT!!!!

Share location feature. The update of the iphone software version is terrible. It says it was to fix bugs ect. But why on sharing location feature (my daughter keeps her location on with me for safety) why did it take away 3D as in actual satellite view of where she is at. This was changed without consent. We do have to update or the iphone won’t work properly but changing the whole view of location was not wanted. It does say 2D 3D but looks the same and no longer says Satellite view. Please fix it to the way it was it was a great feature with more to it than just what it looks like right now. We were able to see the mountains, parking lots, ect. It makes no sense now, technology was better why make it to where it seems ancient and cheap. HELP!!!!!!

Support that is above and beyond expectations. I had recently purchased an iPhone using Apple Card monthly installments, and I had waited approximately 10 days for shipment. My new phone was not making progress with shipment and the only update that was received was that the label had been created, but the courier was still waiting for the package. I knew I needed to request a refund but with my fairly busy work schedule, I didn’t have much time (or patience) to explain the the situation over the phone, and I generally find that explaining my issue in writing is more effective. I was able to engage in a chat support using iMessage, and I was relieved with how quickly the support staff was able to investigate the issue and issue a refund! I was able to resolve my issue in such a short amount of time, during the day, without cutting into my work! Thank you for helping me breathe a sigh of relief, Apple. 😄

Amazing customer service!. I had amazing customer service from Monica tier 1 IOS advisor. Not only did he help with the issue at hand he helped with several others. He met 21 objectives during our phone conversation. He helped with billing issues all the way to new Apple ID’s and phone numbers associated with them. He was patient and kind especially since I’m legally blind and it takes a lot of detailed explaining on where to go and what to click on during each step of the process. I can not brag enough about what a huge asset he is to the company. While not every agent is great we all must remember 1 bad Apple doesn’t make the whole tree bad. Apple should definitely keep this agent and use him to train in the future.

Outstanding Support. I’ve owned quite a number of Apple devices and loved them all. I’ve had to rely on Apple Support many times. I’ve found them to be extremely helpful and take all the time necessary to answer any questions and provide invaluable assistance. This is true online, by message, email, or at the local Apple Store I go to. In particular their phone support and local store are out of this world. They’ve stayed on the phone with me for hours at a time. All the people I’ve talked with are so kind and pleasant to talk with by phone or in person. I highly recommend Apple if you want a fabulous support team.

Review system is inflated and scam. To make this short thumbing thru some of the apps reviews mainly the one I use and or have done businesses with all seem to have this 4.5 or 5 star rating but if I briefly thumb down thru it I see more 1 to 3 negative stars giving out by individual but some how. The bigger companies rating always seems to be 5 stars . I like Apple and I use Apple products and I think they make a great product but I think their whole review system has got a glitch. How much are the companies paying Apple to keep a five star rating ?big money tops, which is a shame because they not really know what company or product you’re doing with

Watch ‘tell us what’s happening’ doesn’t allow selection of watch as device. When I select my watch under devices, I am given a list of options and tell us what’s happening. None of the options matched my issue so I selected ’tell us whats happening.’ After describing the issue, the following screen lists all devices EXCEPT watch, and a device or option has to be selected to move to the next step. Had to select drop off repair for damage even though device is not apparently damaged and works otherwise (probably software on swim exercise) to get an appointment, hopefully can meet with Genius staff instead of just dropping off

Downgraded the moment you took away how we could delete texts!!!. So annoying!!!! We use too be able to just hold down a text from someone’s msgs with ya back and fourth or group whatever just inside someone’s mags with you and click the more button and check mark your selected messages you wanted to delete and it was so convenient when we were able to just hold one msg down quickly and just slide your finger up to check all the other msgs to delete and just save the ones you want too keep and save like photos or special texts or don’t matter because it shouldn’t be a problem!!! Stop downgrading please! Put that back because customer satisfaction is suppose to be your duty!

Apple iPhone 12. I have an Apple iPhone 12 that is 2 months old. I stayed on the phone with Apple Support yesterday (July 1) for over an hour because the speaker does not work. This phone has had problems from day of purchase. I have been on the phone several times with support with no problem solved. Yesterday Apple support told me to go to an Apple store and turn my new phone in and Apple would give me another new phone. An appointment was made today (July 2) for 10:30 am. I drove 2 1/2 hours to an Apple store. They checked my phone. Still no speaker working. The girl said I needed to send my phone back to “see if it could be repaired”. I even called corporate with NO HELP. I have 5 Apple products. At this point APPLE GETS A BIG FAT ZERO. The only reason they got one star is because it made me choose a star. FRUSTRATED IN SC..

Utterly unhelpful. Dear Apple, I hate you so much. You make it impossible to connect with someone and get real help. I looked online for about 20 minutes trying to find someway I could chat with someone online about my issue, but to no avail. The website leads you in circles, which wouldn’t be an issue if it had information that could ACTUALLY SOLVE MY PROBLEM but it doesn’t, and it gives you zero options for extra help if you need it. I’m trying so hard to contact you and you have made it a nightmare. THE ONLY REASON I DOWNLOADED THE STUPID APP WAS BECAUSE THE WEBSITE TOLD ME IT COULD HOOK ME UP WITH AN EXPERT BUT IT LIED AND I STILL!!!!!! CANT FIND A WAY TO CONNECT TO ANYONE IN APPLE SUPPORT WHO CAN SOLVE MY PROBLEM!!! So yeah, Apple is the worst, and this app does nothing. It’s the exact same as the website and doesn’t offer anything new or helpful. I’ve never written a review before but I was mad enough to write this one. I wish you the worst.

Apple techs always have a solution for managing my devices. Apple techs always have a solution for managing my devices! I think we're sometimes the problem comes from is knowing how to ask the proper questions for some of the harder, technical issues. I don't work for Apple and I'm not that techy. Sometimes, I have to research to know how to ask for the solution, I'm looking for. Nevertheless, there are times I still cannot figure it out but with a little digging, I'm able to articulate what I need to the Apple tech and they always come through! :-)

Really disappointing. Thought this web 3 and all these safety features where here to make us safer. No all I’m finding out is it makes it easier for Apple to not help at all. I’ve been calling and writing and all I’ve found out is Apple dosnt care one bit about its customers all it cares about is selling you a phone. Every conversation ends with we’re sorry sir there is nothing we can do for you or that’s a third party app we are not responsible or my favorite we can’t do anything because of privacy laws. So the people that steel from you have more rights then the people getting robbed. Makes perfect since Apple I’ve literally lost everything and everyone in my life in the last year. wish I would have never left my 50 dollar flip phone.

I can’t sign in my Apple ID on my MacBook.. Usually I don’t write reviews but rather give ratings, I’ve been using the Apple support and they’ve been doing great so far (no lies). Today, I updated my MacBook to macOS Catalina and boom everything changed, it won’t let me sign in my Apple ID... I contacted the support as usual and these great women attended to me but couldn’t get the problem fixed... after hours of trying I was told that I’ll be redirected to the engineering department that’ll help with that after safe booting and all... do you know what the department did when I was redirected? Keep ending my conversation before it even started 😂😂 I guess they couldn’t help me out but instead of stressing they kept on putting me off.. I don’t get it, why would I be using a MacBook but can’t use my Apple ID (including AppStore).

Amazing!!. I just love Apple in general! Such high-quality service! I had a really complicated issue with my daughters phone because I gave it to her without deleting my information first and things got really confusing. I first chatted with someone who walked me through getting her password fixed, then I he handed me off to someone on the phone. That person was so patient and knowledgeable and helpful. he walked me all the way through getting her phone reestablished as just her phone. I’ve always known that I can trust Apple to give really good support and service service. I’m so grateful.

Support, eh…a really polite script spoken by a FAQ Troubleshooting AI.. If you have any sort of issue, with any device, just hard reset it. That is their go-to, first swing advice for EVERY problem I have encountered. I asked if that is their general go-to solution, the person I was speaking with confirmed. HomePod issue? Screw your ENTIRE smart home setup, reset the HomePod and see if that works. iPhone issue? Reset it! Asking any question that isn’t commonly asked, EG. Account specific, or anything more specific than “for iPhone(etc.)” is similar to speaking to a help bot. They’re very nice, yes. But this is the only support I’ve ever spoken to that has not presented a “recap” of my statement that conveyed understanding, and solution. Maybe it’s the forced recaps, possibility of managing multiple chats at once, or *Human’s* need for coffee for heaven’s sake, I don’t know. What I do know, is Apple hardware is the best on the market. Apple support, Care+ is an excellent idea. IDEA. It doesn’t deliver the greatness that Apple’s self-set standard expresses. I do hope Apple continues to dedicate resources to the development of Support.

Customer service. This isn’t a review on the app but customer service. Customer service gives you the same story “out of warranty” sorry we can’t help you, you need to buy a new product. Even after troubleshooting the device and clearly understanding its the fault of the product and not the customer. I complained about my Apple AirTag no longer working. Customer service will be nice and compassionate but this is an issue with the higher ups and corporate because they don’t care to fix your issue even if their product is faulty and completely their fault. They charge you to “inspect” and fix their product instead of inspect it. I think customers need to be treated fairly and not just spoken to like we have tons of money to fix and replace. It’s an AirTag, they should replace it.

Worthless piece of junk. Apple should immediately take it’s name off of this monumental waste of time. Every developer who had any decision-making responsibility for this worthless app must be fired immediately and laughed out of the business, so they can start new careers anywhere but in tech. Staffers who worked on this travesty for more than a year should be banished to entry level call center jobs in Bangalore. This app is so obscenely worthless at first I thought I’d been pranked by the Apple employee who recommended it to me. Not once, not one time, never has this app answered any of my questions with anything even remotely close to the subject. I’m gobsmacked that Apple released this as anything other than a cruel joke. I implore Apple to immediately pull this app from the App Store and start from scratch.

Great for ordering support but stinks for follow up. Have a computer repair and nearly impossible to find out the status, been over a week in apple store and they send u a link to web support which is blank page or “error message” saying cant update. Then if u open this app there is no update either just the drop off appointment. You would think with all the money and skills apple has they could implement a simple WORKING system to notify the customer of whats going on. My only way to get update is call support have them call store, trick the sales department to ask one of the 2 genius people that work on mac there for an update and 30 minutes later be told 5 more days. Sad. Bad apple. Get it together. The overpriced devices should not be a struggle to repair, when the device doesnt “just work” maybe the support could?

Lack of Service Excellence. I’ve been a customer for over 12 years. I have almost every Apple product except an Apple TV. I called in regarding another replacement for a leather case. Directed into the store. Turn away from the Apple store because didn’t have receipt or case that show that it was replace in that store. Called back in & the rep provided the original receipt & the repair ID number & directed me back in to the store just to be told that they couldn’t replace it because it’s a year from the original purchase date not the replacement date. A COMPLETE WASTE OF TIME- SENT ON A WILD GOOSE CHASE! Can you believe all I ask for Apple to consider a 25% off a new case for the inconvenience & supposedly the Apple Advisor, Apple Tech Support, & Apple Sales team (not sure who I was talking to because the reps and chat team kept transferring to different people). Sooo disappointed in the service.

***** ALL STARS For Apple Support *****. My horrible mistake was I didn’t write down my tech name’s (SHE was amazing)!!! My tech listened and remotely went into my iPhone SE and instructed me what to do and “WE” fixed 1 of 2 problems. The one that couldn’t be fixed was an Apple hardware problem and that may result in getting a new phone. Thank you Apple Support for getting me as far as we could go over the phone. She sent me an email to take to the Verizon store which backs up the problem I’m having. Great service and She went beyond being helpful and professional. I feel Apple only hires the best of the best techs.

Worthless. I asked a simple question then was led through multiple problem solving tasks. Then offered articles that did not address my question. Then my only option was text or phone support. Why was there no answer to my simple question? The very simple answer, which could have been and was not addressed. I could not connect with the App Store. Not because of a poor internet connection. But rather because my VPN was running. They could have put that in their debugging checklist. But they did not. Wonder why? And why do they require my location for me to even enter the App Store in the first place? If I’m traveling then I’m not allowed to look for apps? Such nonsense. Utter waste of time. Thanks much Apple, glad to know you’re watching out for us.

Scammed. Thank you so much for apple support and I feel silly because I’ve had an iPhone for years and just learned there’s an app for this.... while being out and about today I received calls saying my Apple ID was compromised and some suspicious activity with my account and I kept declining the calls but they called back for three hours so contacted Apple support and they made me feel so much better and even gave me info as to how I can stop the calls and what to look out for.... so I’m giving you 6 stars for being my rock star today... thank you so much Apple support

Apple Support is the inner most circle in H*ll. I need to change my country of residence for my Apple ID which is the mosr futile task ever. I cannot change because I have $0.46 in my account and it must be $0.00 for that to be possible. I am currently in the ‘Check your balance / Request Apple Support / Check your balance’ loop of immense aggrivation. There are thousands upon thousands of people in the same situation and Apple hasn’t been able to address this. Apple Support is incapable of fixing this thing that has aggravated users for many years which means there is very little support to be had at Apple Support. If by chance this is read by an Apple person, please transfer the $0.46 to Apple as my contribution to the development of Apple Support division which seems to be lacking in resources all over. I just want to change my country of residence which should be a simple thing to do, but Apple has managed to thwart my efforts at every turn. Shiny products, very little substance.

Apple Support has really gone downhill. I have never gotten good support from this app. Most of the time the only solution has been wipe everything off the phone and reinstall. The only time I fell for that trick I lost years of my health data because the support tech never checked if it was being backed up. It wasn’t despite being checked in iCloud settings. I haven’t had GPS data in the workout app on watch for years, or my photos haven’t synced to my Macbook since Big Sur upgrade. The only suggestion they give me is wipe everything and reinstall. Never real help or even comprehension of the actual issue. The issue is the trick Apple plays. They make this stuff appear to work so well for a while you become reliant on it. Then when it stops working (and it always does) it’s such big let down.

Too notch app. I actually didn’t know this app existed until I accidentally typed Apple Support into my pull down menu from the main screen. Figured I’d get a link to the website. Instead, this app popped up on the App Store. Tried it out and someone worked with me for hours to resolve my issue. It is fantastic! I didn’t have to talk to anyone on the phone, I talked to them through the app, messaging back and forth. However, there is an option to have someone call you, from the app, if you’d prefer to speak to someone voice. I haven’t tried it. But the help I got through the app was amazing. I highly recommend it if you’re having issues. I used the app through my iPhone, for an iPhone issue. And, you can give them video and screenshots through the chat portion of the app, which is extremely helpful. Thanks, Apple!

Complete failure. I started off with the chat feature to get help and the person did not understand my request of getting support around my watch no longer receiving notifications. After sitting and waiting for the person to respond, I decided to call the support number instead. That person asked me two questions and then said she couldn’t help so she would transfer me to a watch specialist. After 10 mins on hold, the person the picked up only spoke Spanish. No English whatsoever so that was another dead end. I then immediately tried to call back, and they’re closed now. So 50 mins of completely wasted time. I don’t understand how Apple has this crappy of service for a products that cost as much as they do. Every computer product I own is Apple. I now feel like a fool.

Fantastic!. I am truly impressed with this app. Yes it starts for giving all kinds of articles you can read for help and then it asks you what the problem is and gives you the opportunity to “chat“. When the virtual assistant couldn’t help they sought another specialist. It was like talking to a person. Like I was in the Apple Store talking to one of them and they always seem to care about what your concerns. That’s what it was like and when it was done I thanked them and they responded with a beautiful text one that not only thanked me for being a member of the Apple family but gave me encouragement in my endeavors. They really made me feel like I was a member of the Apple family . The experience really made my day! Thank you Apple!

Lemme be real for a min k?. Ok so my mom is worried about her child yk watching “inappropriate stuff” which is completely normal! But don’t have a screen time down time thing! I’m going to a new school this year and the only way to contact my friends is by FaceTiming, messaging, and all that stuff and I can’t do it between 9pm and 8am! Well I’m awake before 8am and up after9pm! Why should there even be a screen time thing? Our electronics are our personal property! We shouldn’t have a bunch of restrictions! Honestly if you let the over protective people get a hold of that, it’s not even fun to have these things anymore. So why don’t you guys just quit the crap and let me learn from my own mistakes instead of having my parents prevent and restrict my learning! Ok? Oh wow there’s even a screen time thing on apple service! How nice.

USELESS WASTE OF TIME. THIS APP IS WORTHLESS!!! I’ve always raved about how superior Apple is to anything else available and while I still believe this to a large extent, their customer service is ABSURD for a multi-billion dollar company! Apple does NOT stand behind their products OR their clients. They have no problem charging your HUNDREDS or THOUSANDS of dollars for their equipment, but when it malfunctions, you get ghosted! Even if you have paid for extra warranties, even if it’s a well known issue, etc… TOO BAD! This app is a JOKE! It’s a bot responder. And we all know what a hassle and JOKE it is to go to any Apple store and deal with the “geniuses.” HA! So fed up with the consistently terrible customer service by Apple. Any other retailer wouldn’t get away with treating customers so poorly after a sale. I guess when you make billions, who cares about the customers lining your pockets. SHAME ON YOU APPLE!!

Amazing Help!. I got to text someone and send screen shots of what I was looking at. They literally spent hours going back and forth with me and were super polite. At one point I took a break from it because I was getting frustrated. Then my husband said he actually was getting the verification codes sent to him. So I went back to the same conversation in my messages and after making some progress they helped me the rest of the way! Thank god! I will be using this more it’s so easy!

Poor Interface Integration. I had an issue attempting to change my Apple ID on my iPhone. The system would not allow me to update any old application, asking me for the password to my old Apple ID that I had deleted through Apple. When looking though the listed browser options for “apple customer support”, I noticed that there was an Apple Support application in the iPhone App Store. Unfortunately, when navigating the application designed for support, there is no easy option to communicate with a support rep, and my technical issues are not listed. With the application on the phone, any attempt to scout the Apple website for support needs will automatically redirect me to the home screen of the support application. Please adjust the support application to pre-open support content associated with the link request from the initial browser search.

Look,. To have an app, that has many options to choose from when fixing/troubleshooting an apple issue, ( While also providing you multiple answers or ways to fix most issues ) is quite a innovative twist. You won’t be using this app day to day, you would use this if you’re having an issue with a product, can’t get it to connect need to get a repair (ect.) boom open the app, you have every product, and every subscription, that could have ever possibly been bought or thought of from apple, you can then choose from a laundry list of fixable quality of life changes that you may not even know you could do! I encourage anyone who has more than a single Apple product / subscription, as managing one single apple product really isn’t such a pain, however, this is what I consider a “all for one” app. Great job apple!

They need to semi annually do a system audit on the information that they provide. They need to do a audit of the information they provide every time a new iOS version comes out. The information they give us is sometimes invalidated when a new iOS version is released. In one case they say to force close an app (Shove it out of memory) on a IPad we should swipe up from the very bottom of the home page. Only now this action does totally nothing at all. The tried and true method of getting to this page has been for years now to simply double click on the home button. That’s what this action does and nothing else. It shows you your history of recently ran programs. You simply swipe up on the previews off the top of your screen to “Force Close” (literally shove them out) of memory.

Streamlined process, Impressed!. I had to file a claim for my iPhone and my AirPods in the same day. I have the receipt for my AirPods, but when I went to add them as a device covered by Apple care, they were already saved in my phone since they connected through Bluetooth. They made that process extremely smooth and easy. And I didn’t have to pull out the warranty info on my email or anything. It’s all just saved in my phone automatically - even gives me the date that my Apple care+ expires for my AirPods!

Condescending and hung up on me. I requested an express repair. FedEx screwed up and said they couldn’t find my house so they sent it back to apple. I called apple and was on hold for 30 minutes then they hung op on me and no call back. So I called again and waited another 20 minutes to get a supervisor to find out that not only did fedex screw up but Apple screwed up and deactivated the serial number on my broken device. Two screwups and the supervisor tells me I need to send the broken device back so they can deactivate and then start a new repair. I said no I have a special needs child that needs the device right away and they already have a $592 hold on my credit card for the device I never received. I said go ahead and charge me another $600 just send out my replacement please. Then he got condescending and said he explained it as simple as he could. I said no I explained it to you as simple as I could. Then he hung up on me. A company like Apple and they treat the customer like a piece of crap.

Airdrop Problem. Hai, After I upgrade my iPhone to iOS 17.0.3, my Airdrop just auto canceled when I share a bigger size of file that needs more than 10 minutes to be finished of sharing. I’m a content creator, I think it’s not enough if you make a limit of sharing file in just 10 minutes. Because I usually have big size files, sometimes more than 7GB and it takes more than 10 minutes to share between my macbook air and my iPhone 12. Could you fix it, please, because I can’t do my job anymore. Thank you for your attention.

Great Service. I had some problems with my AirPods Pro. I can believe that it hasn’t even been a year and I had to take them back two times already. This time I decided to call and get support via phone call. This young man named Ladell, did an amazing job helping me find a solution to my problem. Everything was quick and clear, with employees like that, I don’t mind calling and going through all the hustle to get my product fixed. I don’t know where else to post my feedback on the service. I am thankful for the amazing job he did. Hopefully someone in corporate reads this and realize the amazing employee Apple has.

Get Started buttons. 4 stars for usability!. I don’t know about anyone else, but when I see a button that says Get Started, I am going to be seeing questions that have to be answered. So, I skip those. Incidentally, Apple dances around in this app by not naming a button for what it does. In my experience, the Get Started button actually means…Check Purchases. I didn’t realize until I went back and read text around the button (who does that?). Get to the point! Name buttons for what the do, don’t confuse with a button that infers you will be asked questions to “get started” when in fact it takes you straight to where you need to go…I will just move on.

Best tool yet!. I love the innovative minds that can work and function as a team at Apple! This app is ssooooo great for helping you troubleshoot your iPhone. I love the feature in it that gives instructions on using all the iPhone apps, and have found it very useful, and if you’re having problems with another area on your iPhone, just type your question in the search bar and it brings up possibilities! I can’t speak for how it works with their computers as I don’t own one (yet), but I have a feeling they got this…

Terrible. I just downloaded the app for the first time and asked a very simple question. In Apple Music there’s a section called recently played, I asked where the button went that said “see all”. The conversation takes forever and it was literally impossible to understand what the person was writing on the other end I’m not sure if it was typos or their English was terrible. I believe they asked me the same question about my question five or seven times I kept repeating myself and then I get the usual well we need a bunch of information about your operating system well Apple don’t you have that information considering I just downloaded your app onto your product which is my phone? It certainly seems more like you want to take peoples time up waste their time and go slow so they don’t bother a human again. Meanwhile the whole time I’m using voice to text Siri is botching every other word up as usual. I’m pretty sure they wanted to talk in circles and not answer which should be a very very simple question. Again the question is did you remove “See all” from recently played section in Apple Music. I was also overwhelmed with the amount of text spam and voicemail spam I’m getting recently and Apple seems to do nothing about it. NOTHING. yeah it’s great I can block a number but why can’t you filter incoming spam ? I was going to ask today but it seems like I would be here all day to even get an answer on that.

Apple iPhones don't buy. This Apple 14 Pro has been the worst. Apple tells you their phones are safe. Every iPhone I've had has been compromised as well as this one. I've called Apple Suppot, T-Mobile and the Apple Store literally over 100 times all togather. No one can never seem to find an issue but when the screen share with me they will see the issues but can not fix them. They always want to reset your phone back to Factory and you losses everything. I'm being Hacked periodically on this phone to where the Hacker actually over takes my phone, changes my passwords and login pretending to be me. I had to purchase an emergency phone and I'm not having Hacking issues. This iPhone I will be paying the pay off amount in FULL and will be Glad. It's being examine right now is the only reason I still have it. The Apple Store should be Sued with all these features to allow anyone to excess your phone by outing in a different ICloud email, along with all the other features that are now on iPhone. They are an easy access for anyone. Bye iPhone ✌️👋

Horrible service. Great concept for an app, but the Apple “techs” are useless. I’ve asked at least four to help reset my watch and they all refer me to an article on how to reset the watch that we have tried multiple times, even after I tell them that we have tried that and it doesn’t work. After wasting 30 minutes of my time, they tell me I have to go to an Apple store. After explaining the issue and how the reset attempt did not work, a competent Apple representative should be able to tell me if there is another way to reset the device on my own or should be able to immediately tell me that I need to go to a store. Apple should keep the App but take a good hard look at the individuals that they employ if they plan on keeping customers happy.

I use to be Apple’s biggest fan. Now I’m just ready to switch products. I downloaded this app to try to get support- perhaps just an email so I can explain my problem- you know, like apple use to do in a good way. This app wasn’t helpful at all. I’m about to cancel my Apple Card because of issues with Apple not honoring their own card in Tokyo when I went to buy an iPhone 15pro. That’s right. You can’t buy an apple IPhone with their own card. They insist that you order online to buy the phone here and you can’t just come to the store to get it and pay for it. The catch- they only accept Japan issued credit cards for online purchases at Apple only. Every single business in Tokyo accepts my cards except Apple online. So I can’t buy one before I leave. I want to buy one while I’m here instead of NYC because the phones here still have SIM card slots. The US versions done away with SIM card slots. Apple you are losing customers like me. Do better.

Can you help me get a new phone right now at the t mobile store with a wallet pass. This is the stuff right here folks. I’ve been using this app for many years and it has never failed me yet and I recommend it if you need support this is the hottest thing in town. I have done a lot of things to help get my job done and man I don’t know what I would’ve have done with out these people. I thank you apple support for everything that you do. They even listen if you just want to talk. Everyone can have a bad day and sometimes the best place to go to is someone who is in the support business. Love you guys. Five star rating.

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Average. It’s ok for quick common problems but I was hoping for a live feature. Ended up calling Apple just to get bounced around departments and no help in the end. Seriously disappointed with apples performance today.

Useless and unhelpful. Staff are polite but unprofessional. They took my money for an unauthorised transaction. I don’t have the product. They won’t refund my money (even though the game company support my claim for a refund). Apple support won’t explain why they won’t refund my money. They won’t switch me through to a manager or escalate the complaint. They won’t put the “denial of my claim in writing”. They won’t put anything in writing but my claim number. Clearly they stonewall customers in the hopes that the customer will have no evidence against them when the customer is forced to put a complaint into the ombudsman.

Used to be so good! What happened.. I am honestly so disappointed with the current state of this pathetic app. My phone switched off because of power saving mode and when I reentered the chat I had spent 40 mins of my precious time on, it went ahead and disconnected me!! Despite the fact i pressed reconnect and it said i had an ongoing chat. Not only this but it constantly freezes and quits on my new iPhone. Please Apple, fix your app.

Changed payment details. I changed my bank and I’m awaiting new credit card and account number. Meanwhile I have spent 40 minutes just trying to pay from another account I have but I have to give up. Has anyone ever been able to get an Optus ‘voice’ on the phone?? Let me know!

Amazing App. Such an amazing app!!!! It helps me keep all of my products in check and has some really helpful services include. Had a question about my MacBook, the service team helped my find a solution in under 10 minutes!!!

Fantastic service. I requested a call about an iPhone 13 pro issue. Thought I’d have to wait but a lovely young man listened to my issue, investigated and got back to me, apologising for the delay. He wasn’t able to help but has emailed Apple with the issue do an update can be arranged to fix. Fantastic service.

Apple Store credit. They really helped out and the person I was taking to was Rockell at first I didn’t trust him but when he asked for my Apple ID I was a bit sceptical but I gave him it and he restarted my balance which is what I needed so I think this app is great for problems whith your apple products

Some support is restricted.. I tried to search webpages not loading and the sorts for my apple watch, but it only brings a screen that has my other devices (which I have no problem with). I had the same problem fixed last year with the website. Will have to contact apple without the support app.

Great support. I was helped on a complicated issue with my laptop and tried the app for support. I expected I needed to get an appointment with the genius bar but when I was connected to a senior support person, he actually solved it for me. It took about 25 minutes but they worked through the issue diligently.

They dont know how to answer questions. These guys avoid your enquiry and want you to understand they have more power than you! Unpleased by just one experience, asked why my iPhone 11 was slow when I turned it off and they keep saying that I dont know how to turn it off properly that I am meant to hold the power and volume, but again I said I turn it off by pressing the power button once and its delayed by 2 seconds. Then the lady kept ignoring my enquiry and began being such a complete cow! Kayla, you better lose your job after this

Not Expert in resolving issues. I have an issue with my Purchased softwares with My New Mac Air M2 . Softwares were already installed in my mac but they were unable to update , those soft are not linked with my apple ID. Apple Tech dont know whats the issue is and how to resolve it, they are putting me to the next person on line, and next to the next and next to the next , but strange thing is they dont know how to resolve it. It’s frustrating, they put me on hold about 2 hours and 3 days with multiple calls . I am so disappointed. 👎🏼 i would give you minus -5 star if i could .

Great experience . I would recommend this app to everyone who owns an apple product. I hade a problem with my MacBooks Bluetooth and I got my phone and got on the  support app and the lady I chatted with asked me what the problem was and some information about the computer and them sent a list of steps to follow in the end I got my Bluetooth working. Another thing you can send a photo to help with your issues so you don’t have to try to explain the problem if you don’t know how to word it.

Easy way to get support. So easy to jump on the app and get support instead of making a phone call or going into a Retail Store

Amazing service. The person I spoke to was incredibly helpful and understanding of my issue not to mention a lovely person. The conversation made my day they were so kind! If my person is reading this I’m Jazmin with the broken Mac battery and I love you, you are amazing! (I used the message option)

Workers passing on info to SCAMMERS, be careful!. They have a bunch of scammers working for them. It’s interesting how I always receive scam email pretending to be Apple directly after chatting with there support team, obviously they cannot be trusted with our personal information, as they are passing it on. Also when I last spoke to Support Team, it was a complete waste of my time, as no one was able to assist with my concern.

Really excellent, much easier than using the support website, particularly for iOS devices. This is really great ato use and much more reliable and searchable than the Apple support website. It’s a real time saver and the integrated contact support options work really well too.

Fantastic service!. I had problems with my iPad and an invalid Apple ID, and a deleted email address. Within minutes I was told to download the app, find the problem and I had a call back within 60 seconds, and a further 15 seconds was talking to someone. She fixed my problem and was so friendly. I never ever write reviews but good on you Apple!

Mail Accounts. Many thanks for your assistance today. As instructed I have been successful in deleting and adding back on all email accounts. Thanks Apple Support. Tony.

I use alot good idea bad customer service!. Not all problems listed to choose after connecting to people the last three times has resulted in long conversations with no support or solution who say sorry your going through this and I’m happy to help you today further I understand what you’re going through WHICH IS A LIE WHY LIE??? End result please take it in to the apple Store not everyone has one nearby nor do we want to go in support should know how to help in the same way ridiculous!

Keyboard will not appear!. I’m trying to contact Apple Support for an issue with my iMac and the scanner won’t scan my serial number and the app won’t let me enter it manually because there is no keyboard. So instead I try to schedule a call later only I need to update the phone number they have on file but again there is no keyboard so I can’t enter the new number! I just wanna get help with the OSX install so I can have my computer back!!

Apple TV remote. I called Apple support this morning and spoke to an amazing gentleman named Anthony. I was enquiring about a past generation Apple TV remote and he helped me so much with trying to find it and it made my day. I would highly recommend to use Apple support for anything regarding there devices they are amazing. I did also have a little joke around about with the Apple TV remote about how much easier it would be if it had find my phone/device on it and the lovely gentleman Anthony said it’s a great idea and I should write a review. Have a great day Apple and Anthony 😊

Very good. The support people are very helpful and replied to my chats in less than 1 minute. Highly recommended before going to the Apple store where the queue are pretty long.

How do I book Genius Bar appointment if my phone needs ios13.1. I can’t update my phone to book a Genius Bar time ... I have ios 12.5 that’s it!! So I throw out this iphone 6s ...? amazingly however I can book an appointment to buy!

Updating to iOS 13. Is apple able to address the concerns of may many customers who feel disadvantaged that apple support has deserted them as shown by the unanswered reviews on this subject. Also can apple please supply review nicknames instead of wasting time with the current “system”of guessing.

Sorry, there is a network issue.. Your chat ended because of a temporary system issue. Please wait while we connect you with the next available Advisor. And advisor will be with you in a moment. We look forward to helping you. After the 3rd time I got this message, I gave up. ‘Promising’ though.. the Advisor’s were trying to help, but I did NOT get a resolution on my issue, because I’d go through a whole speech describing my problem, just about get an answer.... then..... “Sorry, there is a network issue”... I don’t know 100% whether it was mine or theirs?... but I’m on broadband... and with names like, ‘Viswajith’... I’m wondering if they aren’t in some 3rd world country, with a couple of tin cans connected to the internet?

Can’t reset your apple password. Can’t reset your apple password unless you buy new apple product. I have an old apple air computer, went to go look at some old photos which need to be downloaded from icloud, even though I pay $4 a month to apple for more storage, I can’t access on my laptop because it’s out of date. Can only reset my password on someone else’s device and even then have to wait 24 hours. Basically paying apple to not give me access to my own photos and videos. JUST MAKE A WEBSITE WHERE I CAN RESET PASSWORD WITHOUT NEEDING AN IPHONE/IPAD.

Country change. Apple support was very helpful and fast on removing credit on my account that I couldn’t spend to change my country. Thanks apple

Mitsaklas. from Apple I will try to find everything was complaining with my Id soonImpossibly

Useless. Endless Loop on iOS 12.4.8. When you attempt to install the app it offers the old version for compatibility. When you open the app it challenges you with the requirement for the updated version. It takes you to the App Store. And around and around and around you go.

Lost my beloved airpod pros in Brisbane.. They kept picking in signal but unfortunately I left them in an uber. The uber driver is uninterested in ren turning them, even with a reward. Wish I could leave a reward for returning without and unlock. like health ID. Also wish I could brick them.

Apple could be earning more.. I love apple, but they could be earning more if they keep Fortnite in the IOS AppStore. I need a response, everyone is waiting for Fortnite to come back.

Scammers!. Be careful to share any information with them if your device is faulty. My iphone X silent button won’t work, then the support team asked if I did anything with the phone, I raised the hypothesis there was a bit of sand on my pocket. Immediately the staff told me that I broke my phone, and it was my fault. They are scammers! I paid a great amount of money to have a phone that can be easily broken. Also, I had apple care, but they said they could not do anything because my phone was from Japan. So, if you think that apple care is global, it might be better to check the coverage. Yes, those terms and conditions that are almost hidden.

I can’t download apps that cost money even though I have an apple gift card. It won’t let me download apps that cost money even though I redeemed an apple gift card yesterday! It says that I have to put PayPal details In but I shouldn’t need to. I have tried multiple ways to try and get it to work but none are working. And I don’t even know how to contact apple support so that is not very good Apple. I hope that you can fix this so that other people like me can download our apps that cost money.😡

App Login Problem. I firmly and Strongly Believe that Apple - or a Related Company (possibly Google or the Open Borders Foundation) has been Deliberately Blocking my Login to an Independent Website for Political Reasons. 🚫 This has happened to many other Users as well ! It isn't merely a Conspiracy Theory either. I checked All my Settings, which are Correct , and my Software IS up-to-Date. Apple LLC is Incorporated in the United States - therefore , If Apple is Denying my right to Login, that is my Right to Free Speech (access) under the First Amendment - it probably Constitutes a Felony Crime ! 🤐 The mere Fact that Apple Definitely Does NOT Allow access to numerous details of its' Algoriths and other Data of Public Significance - could also Amount to a Felony offense 🫵 ❗️ Personally, I believe it is Wrong also - to Promote Transgender , and Mixed Family Agendas and Homosexual Perversion Agendas - not to Mention The Violent Terrorist Organisation like Antifa 🥷🏼🔥 on your "Social Platform " Apple !🫵 In fact, the mere Symbol itself is a Threatening Device intended to Scare and Divide Nations. It Should be Deleted immediately. 🚯

The Advisor was great. I had a problem with an unrecognised purchase and we called Apple Support about. Our Advisor, Alvin, was AMAZING. He was polite, kind and funny. Although I didn’t get the problem solved with Apple, as it wasn’t related to them. I did have a very sweet phone call with a very nice man, especially since it was quite late at night. He also advised what else I could do to solve the problem. This man deserves a promotion. (Apple Support Australia)

Fantastic!. The Apple Support app is an amazing app that allows users to talk online with an expert, get information and book an appointment for free! This app is very fast and reliable to all Apple customers. I have never experienced any issues or bad things ever on this app. I highly suggest this to all Apple devices :) - Jacob

Purchase rip off. Beware... if you purchase credits for games and discover you have insufficient funds at the time you purchase.. then transfer money to your billing account you will be charged for the purchase but never receive the credits... very hard to try talk to someone about your account... never again

Great App with Great support and customer service. Some people are saying that you can’t chat with Customer Support, however all you need to do is find your problem in the app, click on it, scroll to the bottom and you can press Chat. The experience I had was brilliant. I chatted with Crissy and we sorted out our problem easily. The great thing about Apple is that they help you for free beyond when you buy the product. They care about their customers. Thankyou Apple for your help!

“Thank you for thanking me”. I cannot believe it was Apple that I was chatting with. After numerous security checks, u finally make it to the advisor. Who, 7 minutes into the chat wants to throw in a free ID check, thanks for every single thing, wasting so much time, knows nothing, reading something of the screen takes minutes, puts u on numerous holds comes back with absolutely nothing. I could have taught a dog how to shake hands in the amount of time I spent to make an Apple support advisor understand the issue I’m having. Unbelievable! Unbelievable!

They are so awesome. They helped me so much lead me through all the steps and even have polite manners defiantly recommend this app

Love the articles!. It's saved me heaps of time calling up. But if I can't fix it myself I love the options it gives me. Chat support is cool! Right through the app! I don't even have to go on my computer.

Expense. We pay heaps to own this phone and then apple have heaps of hidden costs, if I add my bank card details they start charging me for different hidden costs and it can become a break and bust the customer situation, especially when we are already living on a very tight budget. I hate the hidden costs because it got me into a lot of strife and put me on struggle street with my last apple phone.

Gaensel. What an amazing app. I got some very detailed instructions for my problem. I’m happy This is the second time I’ve used the app and both times I got things fixed.

Terrible customer service. Open weekends but understaffed. Some departments aren’t available, long wait to speak to customer service representative and then advised 30 minutes to speak to a supervisor. If you’re unable to handle the call volume, you should either increase your staff or not open on weekends. I ordered a battery exactly 2 weeks ago. Was advised it would get confirmation 3-4 days after. I called on the 4th day, advised they changed the service standard to 3-5 days and to call 1 day later. I waited until today to call, and got the spiel about the department who could answer the enquiry was not in, and to speak to a supervisor was 30 minutes. Which at that point I gave up.

Atleast test your support website! It doesn’t work at all.. I have been trying the support website tobget my refund but everytime i click on it, shows me something went wrong with the website! So I cannot ask for refund! The apple support application takes me to the same website which shows me the same error! I never thought it would be that had to get the refund!

Images sent via the chat are not viewable by support reps. It's a bit of a silly bug, but if you are chatting with Apple Support using this app, and use the function to send/attach images from your photo library, the support rep (in my experience over numerous chats now) is not able to view it. They all say that they're not able to open it. I have a suspicion that the app is sending the images in HEIF, and the backend platform that the support reps use to carry on the chats simply cannot view HEIF images. I've been asked by some reps to send images in JPEG or PNG format, but the app doesn't give any option to choose the format as far as I can see. So either the backend needs to be updated to be able to view the images that this app is sending, or the app needs to be updated to convert images into an appropriate format before they are sent.

NO SUPPORT!. In the preview video, it shows that Chat Support is available within this App. No, no it’s not (not for everyone)! My error/issue is not listed anywhere on the App or the Apple/iTunes website! I found a very important error within Apple ID and billing addresses. I’ve contacted Apple so many times now about this issue (and similar billing issues in the past) and contacted Apple on many different platforms about my issue and no help! I am unable to call Apple about my issue either and I cannot continue anything until the internal error I found in Apple ID has been corrected. Again, my issue is not in any one of the help support options or FAQs. I have tried different multiple searches about my issue and no help has surfaced. Apple Support has not been supportive as of late and customer service has gone down hill since 2016. Disappointing.

Update available my a@s. I open the app it says update available. It is a new version available for download. The update is required to continue using this app. It has options below that update now or contact Apple support Update now I’ll take you to the App Store and shows you that there is no update available and the current update has been out for a month Version 4.8 It’s glitch effect on both, my iPhones Se and my iPhone X Obviously you cannot contact Apple support through Apple support Apple support needs support Maybe they are taking some time off

It is SHOCKING. I used texting support. Within their working hours, Sometimes it works and sometimes it shows that your location is not supported. Tried in calling was and it never resolved issue regarding my apple music. I cannot remember how many times I had to explain my situation and go through step by step from beginning to end.!!!!!!!! Everytime I call, I had to spend at least an hour on phone sometimes two hours but it never resolved. Even though I provided my case number but I had to do everything from the scratch and non of manager(staff insisted) did not fix my problem at all. Even did not get closer. It is very SHOCKING CUSTOMER SERVICE!! I won't never purchase any of apple's service again. Been with apple for a half of my life. But this is END

Well engineered app with good UX. Very well engineered app I found the workflow / UX good and quite natural to use. The ability to send diagnostic data while in a chat with support staff is a killer feature.

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FaceTime. Hello. Is it possible to add “screen share” feature to FaceTime? Similar to what Zoom has and what Google Meet has? It would make it so much easier for those of us who teach. Thank you.

By weekly fees. Well I’m not sure what I’m i or dying for that I’m being charged almost weekly different amounts I would like a print out sent to my email with the dates , amounts and what the charges are for exactly!! From the first payment until the last payment taken out last week please

Don’t use unless you have all day. I’m SO frustrated I could cry. I tried for help 3 different times tonight. The last guy I stayed in the chat for an hour and he still hadn’t resolved it. So easy...wanted to know why my daughters screen time was not blocked when I blocked from my end. What the heck is the pint of this app? To waste peoples time and frustrate the heck out of them?!?!?! . It shouldn’t take 25 minutes for the rep to figure out what the heck I need help with. So bewildered right now.

What an amazing app!. This right here is why Apple is and always will be the best! The new update makes it so easy to find the support solution your looking for, just like in iOS settings! it even ties in with all your device and account information so you can access everything you need no matter what device you used! An App like this puts Apple years ahead of the game for sure!

Not worth it!. I use an iPhone 6 still and downloaded the latest for it. It prompts me to upgrade and the current support software is BROKEN!! I can not use it at all, it just loos and says I need to upgrade.

GREAT!. The workers are so nice, and they helped me so much. get this app if you have any questions about apple devices!

Mise à jour la dernière. Depuis les dernières mises à jour de Apple mon écran de cellulaire reste allumé, ce qui rend mon cellulaire que la batterie se vide plus rapidement, même si mon cellulaire est bien programmé à 30 secondes si mon cellulaire est debout par exemple dans le véhicule l’écran reste toujours allumé

Help with iPad pro. Today I had occasion to need help with an overheating iPad. Used the app and got almost instant service and great advice. I’m sorry some people aren’t happy with the app, but my experience couldn’t have been better. Have to wait 48 hours for the iPad to assimilate all the upgrading I had neglected and then we shall see if the problem is resolved.

Requiert iOS 15 minimum. Dommage pour l’utilisateur qui possède un appareil « obsolète » pour qui demande une réparation. Je vais sur le site web, qui va me donner le choix du service requis. Alors pourquoi une telle approche? Merci

Helia. This app is very nice and they are always there.🙃🙃🙃

Very Helpful. Apple support has always helped me with some major problems. If you are someone needing professional help or are not good with tech and have a iPhone you should 100% download this. Thank you apple support!

Full of bugs; no response from advisors. Tried connecting with chat support (AppleCare should give priority access), wait time was listed as 2mins and less and waited for 10mins, no response. Tried calling feature and it gives an empty pop-up with ok button. Never going to use this app to connect with support again.

Payment scam. Don’t download this app. After an hour of asking me about phone issues, the customer service rep sent me to a webpage that didn’t work then emailed a payment request. When queried, they were unable to provide me with any of my account basic information. Then they asked me to summarize the my issue, after explaining it to them for an hour. Total scam.

Phone and service sucks. So I think I’m getting a 2000 dollar phone with all the bells and whistles No all I’m getting is a copy of my kids iPad and all their games and poke something cards . Wow great buy. Spend couple hours on phone to support whom then says they are sending me a paper with everything we talked about with the instructions Never got that info Meanwhile I’m getting mail frequently saying my care help is ending and I will now have to pay. So I’m rushing in all these calls Next thing the free one year Apple TV is messed up doesn’t work charges me. Get the charge removed they put the blame on me for what ever , then .. I stoped the charge for that year charge so you don’t forget and get changed for the membership. Well they canceled the whole membership . Am I dealing with bell someone shake my head. My phones and tablets are all messed up still all five of them. Its not like I haven’t spent enough money with the company. Everything I have bought new and outright. My phones and tablets are all connected as one. What does the rep tell me,,, buy more space on iCloud. No, I need to put separate names on them an the problem is when I do that the emails will not verify. That is what I need help with . All I get to day from a supervisor is -you can find all that help at WWW. Blaaablaaa. I know where that is and it’s is not helping that is why I am making these calls. I mains well go back to blackberry and talk to someone in the call Center ten thousand miles away What do I now do with all these phones and tablets I still have one phone I need to set up as a phone but haven’t been able to get a chip for it because I can’t get past this problem all this time. All because I bought this iPhone max pro. The whole family is against me to the point I have had to sleep outside which is dangerous for a woman I did cause the phones to join it is the stupid iCloud and if iCloud can cause a family to turn against a person who is crying out for help several times. Who doesn’t even know they are making the mistakes such as the Apple TV. You are an insensitive company. I don’t look forward to any more business with you

Hope for next software update plz!!!. Hello, I can’t believe this happened again!! I was writing a message in WhatsApp then I cut to paste into Notes, then a call come in, After answering the call accidentally I copy again something else before paste, then I lost everything that I just write. This is not the firs time. We need to add to the cut,copy,paste at least 3 options. For example, if I want to copy something from a full page I have to copy and paste many times. If at least I have the option to copy 3 times And then go to paste will be more useful. And will save me from this type of accidents.

Doesn't work and won't book appointment. Diagnostics on iPhone complains about not receiving diagnostics through a link which hasn't been sent and then greys out the option to book an appointment at the Apple Store. I tried to follow your method, got no value, and am now walking into an Apple Store without an appointment.

Unable to successfully update or access this app for MONTHS. For months, this app on my ipad mini has continually displayed the symbol to update the app. I click the app, it cycles through loading a supposed update, only to immediately again display the upload symbol on the app. It doesn’t seem to matter if I attempt these updates multiple times a day, it never seems to take effect. Due to the update symbol appearing, it is impossible to actually open and use the app, only click it to have it cycle through the non-effective update. As a work-around, I tried generically having having all apps ‘shake’ to display the ‘x’ to delete the app. When attempting to delete the app with intent to reinstall it, a message displays: Delete “Apple Support”? Deleting this app will also delete its data. Cancel/Delete. Folks should not have their historical Apple Support app data deleted just to reinstall an app clearly having ongoing refresh issues. Of note, none of my other apps have refresh issues and behave normally. I’m curious if others have been experiencing these same issues and if Apple is reaching out to customers unable to access and/or successfully refresh their installed Apple Support app, via the app itself? Also of note, the Apple Support app on my iphone works fine. APPLE STORE LISTS FOR THIS APP THE FOLLOWING MESSAGE:

Customer service. Customer service with Apple has taken a nose dive over the years. After being an Apple junkie and spending $10s of thousands of dollars on every new iteration of phones and desk tops and laptops I am done with Apple.

AppleCare is a scam. After being an Apple customer for over 10 years, I have had no problem until I went travelling last year and my AppleCare plan had been cancelled without my knowing, and it was impossible to reinstate. They said they cancelled the plan because I travelled to the US from Canada and changed regions. After many false promises from support staff saying they will fix the problem, I ended up talking to a very rude, unprofessional senior manager who did not offer any solution to reinstate my AppleCare plan. I can’t understand why I was met with such hostility from a manager when I have no record of even asking for support before. Apple as a company has gone really downhill and Applecare is a scam now.

Huge improvement. The app is so much better now. Definitely worth having on your devices and really well organized with links to everything you can think of to get the info (official Apple) you need rather than searching the support website. Tons of info. Get it.

Support is horrible. I never write reviews however I live remotely no where near an apple store. Lost my phone skiing. Got a new phone but forgot my Apple ID password .there is no way to reset the password with out a new number as I have to wait for my phone provider to mail a new SIM card. Pretty much told tough luck here are some numbers to call to see if they will help!

Nuts. Says it will work on my iPad mini, but won’t download unless I upgrade to ios 14. My iPad mini will not upgrade to iOS 14. Also says support for all your Apple devices. I have around 20 Apple devices, the only one which will upgrade to iOS 14+ is my latest iPad pro, which also has many faults and glitches, swipes, touch selections, continual disconnects of earphones and buds, wired and wireless. I am not a happy camper. The other issue is fancy hi-tech machinery but virtually nothing on the software front that has any actual useful function. My old trs80 Tandy had better apps. I don’t buy expensive computers or tablets to play games which seems to be the trend nowdays. I would prefer opting out of seeing any games on any of my machines. Please add this option.

Why did this functionality have to be broken off the Apple Store app?. Thanks Apple. Now I have another bloody app installed on my phone that will need regular updates. On top of all that the genius booking system is extremely kludgey if you are a parent trying to book an appointment for your child’s device. I would have expected you to have put more thought into this app before rushing it out.

Apple support NOT!. Useless says an update is available but after it fails multiple times, I noticed in grayed out print that iOS 13 is required. As I am using an older iPad I guess everything is getting outdated by these so-called improved applications that make your existing devices useless! Why force an upgrade when it is not compatible with existing devices making them even more useless. Should have left well enough alone for people with older hardware. Not a happy camper!

Caring Customer Support. Excellent rapport, knowledgeable answers and tips to troubleshooting, helpful, polite and courteous. Love Apple!

Alexandra Dear apple users. Actually iPhone 7 is actually one of the worst phones after all so maybe try a different iPhone you don’t need to just giving you a suggestion cause my oldest sister had a iPhone 7 and she also had a problem with it too she said there is something wrong with the iPhone 7 she has a iPhone 8 now and she seen a difference between them

iMessage forced. Forces you to use imessage

Sent from my iPad. I never realized I needed an app like this until now. Thanks!

Can upgrade. It is really cheap shut from Apple delivery an update who cannot upgraded my old 9.3.5 It is less professionalism about the leader and creator of IOS.

Extremely poor support. Long time apple supporter but recently experienced extremely poor customer service from Apple support agent. The representative was unhelpful and lacked effective communication, leaving me frustrated and dissatisfied with the overall support. It's disappointing when a company known for quality falls short in addressing customer concerns.

The best. Best support Service ever

The dumbest recovery experience possible. Trying to unlock an iPhone 6 to give to children. Cant remember the unlock code. Device said it can send a recovery code to another device, an iPad I dont have anymore. Ran through the troubleshooting to recover passcode. Wanted me to login into an @icloud.com account I dont remember the password to. Attempted password recovery to the @icloud.com email and it offered to send an unlock code to the iPhone 6 that isn’t working. Did “text me an unlock code”, entered the code, then the program wanted to send a verification code the the @icloud.com account I was trying to recover! Sure seems like Apple’s got a team trying to make owning their products as frustrating as possible. Thanks for nothing Apple

Toujours là. C’est toujours un bon aide. Merci qui ? Merci Apple !

Ipad. Bonjour, J’ai reçu un service impeccable. Aussitôt ma demande envoyée, aussitôt quelqu’un m’appelait. Mon problème a été réglé sur le champ. Vous offrez un service de très grande qualité. Je suis admirablement surprise. Merci beaucoup de votre service à la clientèle. Bonne soirée Diane Paradis

Necessary. It works. I must say that people amaze me. How can anyone write a bad review because the app does not work on very outdated iOS versions and are paranoid to update. That's the way software improves, with updates. If you are smart you wait until the update has been out for awhile to be sure it doesn't have big issues. To NEVER update iOS is just foolish. I always have the latest iOS version and always wait a week to be sure and NEVER had a problem. People have to stop complaining and use their brains. If you are paranoid then find a good psychologist or shrink because the problem is you, not the way software is improved. Do you think that the way software gets updates will change with giving lousy reviews about updates that no one else has any problems with? It's the old thing that if everyone thinks you are crazy then you probably are or at least if you don't think you are it doesn't matter.

Apple support. So when I hit Apple support open it won't open like hello that's pretty basic what am I having to do to tell you that you have a word spelled wrong in the Apple English Canadian and American spelling it's kind of embarrassing the word is focusing with two focussing

Perfect. This is great! Couldn’t find what I was looking for then this came out and the Apple staff helped so much !

Purposely doesn't work in iOS 10.3.3. Won't work in iOS 10.3.3. What if there's an issue updating to iOS 11?

Do it yourself?. Hardly useful! I chatted with three separate people about my issue. Two hours later nothing is resolved. Being told to read articles and then left to figure it out on my own does not equal good customer service in my books. I am extremely frustrated and still have a non-functioning iPad seeing as my issue seemed to stump all the agents. Overall not a good experience.

Doesn’t work. Doesn’t work very well. Half of my messages don’t go through. Sometimes it takes so long to get anything to go through that the agent disconnects me. The customer service agents are not very helpful and seem more like bots most of the time. If you need help with your account or anything more complicated than adjusting your volume you should not use this app.

planned obsolescence.. Perhaps making the support app incompatible with older devices was not the best plan. I’m running an older iPhone6 with the most recent available iOS (12.5.8) and the app says to update for use, and of course the update requires iOS 13.1 or above...

Garbage. This stupid app is no help at all. Apple is no help either. Too much of Apples junk is proprietary and that just makes using it a baffling frustration. I hate Apple and products even more now that I need a passcode I don’t ever remember using. Setting up this garbage is in me if the most irritating activities I know. If this crap wasn’t so ubiquitous I’d have binned everything ages ago.

MY IOS ISN’T HIGH ENOUGH FOR THIS APP?. Rubbish! I’m a senior who cannot presently afford to upgrade my iPad. Most apps routinely offer the opportunity to download an “older version, compatible with my device”. Most, but not an Apple Support app for an Apple device? I won’t discuss the optics of this here but with decades of business management experience & education, I’ll just say that Apple cares nothing of customer service, in my opinion. This is just one of many examples, so they don’t deserve our business.

Help. I need an ap cancelled. I have been talking to someone on this before and thought it was taken care of. I just received my Master Card statement and it shows 2 deductions from APL*ITUNES COM/BILL 866-7127753 ON. Amounts of 25.28 ..Sept 14. and 1.48 Sept 21. PLEASE have someone contact me ASAP.

Apple iPhone Keyboard. Hello, I was wondering, is it possible that Apple makes the keys on the standard keyboard built into the iPhone larger? It is more difficult to type with adult-sized fingers than with small fingers. Or make a function that allows the user to adjust the keyboard size. Please forward this to the Apple developers. Thank you.

Doesn’t go beyond the continue screen. Downloaded the app. Doesn’t go beyond the privacy prompt

IOS 12 hiccup. App Store requests agreement to new contract. When you hit continue so you can agree, the screen goes blank.

The pop up kings. All apple is is pop ups every where, Apple TV pop ups constantly press and hold for more options THAT NEVER GoES AWAY, pop up there’s ear pods near by THAT NEVER GOES AWAY, Apple Watch endlessly hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey HEY HEY…WHAT…Apple Watch can’t show you that, check your phone! my god am I sick if this over priced junk that only works properly some of the time, but you bet there will be never ending pop ups THAT NEVER Go AWAY. How about I get rid of this junk over priced crap and go away myself.

Great support team👌🏻. Support team is litteraly chillest dudes ever 😂 They provide actual help and try to solve the problem in any way they can.

AirPods. La personne était incapable de régler mon problème qui était pourtant très simple, j’ai dû répéter 5 fois mon problème avant qu’il le comprenne vus qu’il parler a moitié français. Je suis très mécontente car il ma fait faire des manipulations sur mon téléphone qui on enlever tout mes réglages et mon contenus en général de mon telephone. Extrêmement mécontente.

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Rate the App!!!. It seems like most of the negative reviews are from people who can’t seem to figure out the difference between the App and their personal grievances with Apple . If they can’t make that very simple distinction it seems likely that may have trouble figuring out other very simple issues. The app is great with lots of great info about the particular issue I might be experiencing and if I do need to call or chat they already know what product and issue I’m calling about. Great App and amazing support team.

Chat and Call only Options. Apple providing this app is great overall, and I’m sure it would be useful, but I was looking to send an email or start a chat and the messages option is not available in my region (Georgia, USA). Call option is only option available otherwise, which I would prefer to not call send a picture with my inquiry for a response via email. Calling isn’t a major inconvenience, but I would prefer to type out my inquiry rather than sit on a phone for 30+ minutes (my average call time with Apple).

card. Hope Boss Cook launched Hong Kong Mainland debit card payment method to add this payment method Google Store has been launched and I have been successfully bound and successfully spent 23 HKD gift card balance for most of the app games do not support the Mainland debit card used in the Apple Store in Hong Kong definitely 100% can be successfully purchased within the hope Boss Cook to consider Look forward to your Gospel thank you very much

Not as trustworthy as you think. A while ago while iOS 14 was still in a pre-release beta. I wanted to go back to iOS 13. Well to make a long story short. After contacting apple as my phone refuses to cooperate with me. I was LIED to by a representative. Asked another about it and the other representatives told me they had NO idea why they decided to tell me that. So now I’ve lost 4 years worth of family pictures, special memories, and now my phone refuses to go into set up mode so I can back my phone up to my original back up before I was told to reset it. This is unacceptable in my eyes. For such a large company. You’d expect them to be trustworthy with their own products. I’m really disappointed.

$80 rebate for newSR 2020. I have contacted Apple at least 30 timessince the month of May begging to received the $80 rebate which Apple promised if I purchased the new SE 2020. I have spoken to numerous reps and a escalation Supervisor . They ALL lied to me. I feel as if I was scammed because no one from Apple will assist me. I was told to go to )now open) Apple store. I stood outside in the lengthy line, in 90 degree weather and No shade. I was told by Pat at the store, the representative Peter on the phone, should have never told me to come to the store. They are not linked up with the same computers. So the Apple store people, could not assist me either! This is a Billion dollar communication company and they can not communicate with each other! SOMEBODY HELP!!!!

Excellent and fast service!. I was having issues with purchasing things on certain apps but once I contacted a support provider everything was in check again! Turns out a mixture of my wifi and time lags were causing the issue as I found out and they were super patient with my issue even late at night. I’d like to thank Hariel (the person who helped me) for this. Amazing experience, 5/5!

Support Isn’t Properly Trained. Had problems with my AirPods so was directed by an Apple representative that I would have to order a replacement to solve my issue. Representative confirmed in chat that I was out of warranty but would be reimbursed once I sent the defective AirPod back to Apple. Long story short I was eventually told by a Senior Support Representative that they could not reimburse me even though the original representative confirmed in writing that I would get reimbursed. The Senior rep told me the original rep must not have been trained properly due to the COVID issue and could not refund even though completely their fault. This is extremely poor handling of the situation on Apples part and I will be disputing with my credit card company.

Unsatisfied. I have spent SO much money on the game apps (Disney to be exact) and had a glitch where halfway through a purchase it told me I had to update payment info. I did that and it automatically took me back to the game and took the money out of the account but gave me NOTHING for the money! It was over $100 and I can’t afford to lose that kind of money for NOTHING! I have done this many times and now I can’t pinpoint which transaction it was but they are saying it is not accepted for refund!! I have spent over thousands of dollars on this game and now don’t want to spend another cent for new emojis or challenges!! $100 is a lot LOT to lose in this day and age for absolutely NOTHING!!

Strange my iPhones don’t show up only iPads. After doing the new update, my phone lost the ability to circle something if I take a picture. Very strange how Apple would think I would like to put a solid shape in the middle of a photo versus having the ability to highlight an object with a simple circle or square. What a stupid update came into this app to get help with that to find that the only products I own that show up in the app are my iPads, then it says choose a category for help categories are iPad or Mac nothing about helping with my iPhone and this annoying new update. I hope Apple takes note that they need to fix this.

Thank you Joshua!. The problem I had with my MacBook was probably super simple but nevertheless, this app is great since it’s very convenient! Apple really knows their audience, huh? I rarely write reviews (though I feel like I should start doing so), but the service deserved one! Awesome customer service; I didn’t feel like a bother at all and it was actually a very pleasant exchange even though I’ve been on edge because of the problem I had with my MacBook. The solution I was given was helpful and it worked!

Wish I could give zero stars. After paying for apple care for one and a half years, I went into the store to get a new phone to replace my broken one. I was told apple had flagged my phone and i had to send my broken phone to apple in order to get a new one. Workers also told me to use the support app because it would only take 1-2 days to get my phone. It’s been over 2 days and apple has not even shipped my phone. When I called the apple store they were very unhelpful saying there was nothing they could do even though they told me to use the apple support app. I’ve talked to 4 different employees over the past 2 days and I’m beyond frustrated with apple and their customer service.

Unreasonable. My Beats solo3 wireless suddenly stopped working on one side. I’ve only had them for 40 days. I paid 200+ dollars for them. I’ve had dollar store headphones that lasted longer than this. My last pair of beats also stopped working after like a year. Everyone I’ve known who has own a pair of beats have had them suddenly stop working. Apple… you’re a billion dollar company. You overcharge for things that are worth about $80 dollars at most. The least you could do is have better customer support especially when the customer has AppleCare+. So many people are complaining about this, maybe you could at the very least pretend to care.

A shame the way they so business. I am unable to purchase a blue trackpad for my mother to match her blue iMac. I have a ton of Apple products, and my mom has quite of few now, thanks to my recommendation. After talking to several of apple’s support staff, they informed me they cannot sell us the trackpad to match her iMac—she had to have bought it when she bought the iMac! Unbelievable and completely unacceptable. Capitalism is a bottom-up command structure, not a top-down command structure. Apple—you don’t get to tell us what we can and cannot purchase. You should be ashamed of yourselves, but you won’t be because of all the blind yes-men that protect you from any valid criticism. What a shame.

Great Help!. I had great service today! Had a really old iPad with old screen time settings. Wanted to release those setting for my teen and I couldn’t remember the password to save my life! They helped me reset screen time and update my kids Apple ID to the correct one and back up all the data so old drawings were saved. My rep was super patient with all my questions and she remote logged in to help. I thought it was great!

So patient and helpful!!!. The ladies who helped me out were absolutely amazing!!! I don’t remember the last two ladies’s names who helped me out (I’m sorry!!) but the first one was Sierra! All three were so patient and did their best to resolve my problem. I’m really thankful they did, and they were as sweet and patient with me cuz I know that they have people coming to them with their issues all the time. Thank y’all!! ❤️

Apple Support Employees. Apple is just to most nicest, most understanding, most patient service for customer service i’ve ever experienced. Everything they do and tell you is so easy to grasp if you ever have trouble doing something with your apple device and then when you figure out your problem they tell you you’re welcome back anytime there’s a problem and maybe have a great day or night and sometimes holidays/birthdays and any other sort. I love this company 🥰

Bug or something idk. I was using the Reset Password tool for my duplicate Apple ID because my end goal is to delete it, but when I typed in my passcode for my iPad (the device I’m using this app on) it said I “couldn’t complete the last step”. Apple is like the parent who still finds something to punish their kid for despite the kid following all the rules 💀💀🫠 Maybe chilling out on the lengthy requirements for creating a new password would help people not get locked out of their stuff so often, this isn’t rocket science, don’t you guys have like top engineers and designers working for you because I have a high school diploma and there’s stuff with your UX a 2-year-old would know is messed up.

This App is great however it is missing a very important section. I would give it a 5 Star ratting but they don’t have a section for people who have disabilities this is something that has to happen even Microsoft has this feature and a separate team that they specialize in it’s the only thing they need to have other than that it’s great for people who don’t have disabilities but I’m shocked that they don’t have any type of support for this if they had support for this it would be 5 stars

Worst support I’ve ever recieved. If i could give 0 stars i would. I just had an encounter that was so impersonal and unhelpful. I told them my problem and the response was unrelated and something i couldnt do because of the issue i need help with. And i am now left without a solution which is really frustrating. One of the last messages said did i help answer your questions and do you feel confident in our conversation? I replied no i dont have the answer nor do i feel confident to which their response was My pleasure! You would think for how much money apple products are they would have better support yet they dont. Why do I still buy apple products?

Apple Support App Corrupted. I think the app is corrupted. I get advisors on chat line who keep transferring me to other advisors only to get disconnected or I see reconnection issues. I can see the new advisor sending me messages, but I can’t reply because it’s still trying to reconnect or there’s an error message that there’s a network error or something to that effect. And when I do get help from one of the advisors, he was too keen on having me reinstall my MacOS or to even do a complete erase of my Mac, even though later I found on the Apple Support page that there were other options that can be done before going that route. I couldn’t help feeling that the tech advisor might not really be an Apple tech advisor and might just be a hacker.

Good. But too many steps involved. This is a great app overall and I have used it a few times to get in store support. One major problem is that it takes way too many steps and taps through the app to schedule an in-store appointment. There should be an option front and center that says “Schedule Apple Store Visit” and then I enter in my device and issue etc. Currently I have to select device and then issues and then sometimes the in store options isn’t even there — you have to dig through the app to find it. Please fix! Thanks.

Only call, not text like they say. Now this is a “small” issue to most people, but not for me. I travel to a lot of different places. Just in the past week, I was in England-France-Italy. I am now in Italy and I realize my photos were blurry. At this point, I didn’t realize that the optimize photos setting was turned on. I log out of cloud and log back in, all those photos that were optimized are not on the cloud which it won’t even tell me how to get it. May I mention I have no service where I am and I cannot call. I needed to chat with text in the app because I’m on WiFi. They say you can chat, but you cant. It’s only call.

Great customer service but.... They have good customer service. Always fast and prompt but I've had issues with technical support understanding more complex issues even when selecting a certain category of specialty when it comes to a problem. I've actually been able to figure out some difficult issues myself before support was while texting back and forth. I understand there's human error in everything --- but I don't think that should happen. Especially since I don't hold myself to high level of expertise when it comes to an iPhone. I'll give them credit on always being quick to respond but that goes hand in hand with having expertise in solving issues. Otherwise it's frustrating

Disappointed. Apple support is about as reliable as attempting to transfer an AppleCare+ warranty between iPhone 14 ProMax has proven to be. It’s incredibly disappointing a person has to go to such great lengths to get Apple to offer longtime consumers of what they actually pay for. After bringing my brand new iPhone to NYC & Puerto Rico & discovering it was truly broken I brought it to the Apple Store in Madison, MS. They assured me there was nothing wrong with my device. I then travelled internationally to Australia with the broken device. I had to get 15 new e-Sims before Verizon would warranty out the device for $100. Makes you wonder what you pay for AppleCare+ for when this is the level of support Apple has to offer.

Excellent Customer Service. Although this was not through the app - I went to the website, I still must write a positive review. I chose the option to get a call back from Apple support and received a call almost as soon as I pressed submit. The young man, James, who helped me was very courteous and professional. After the call, I downloaded this app for future issues. Thank you James and everyone at Apple Support, keep up the great customer service!

Easy!. This was way better than having to wait for an appointment at the Genius Bar or wading through the myriad of articles on the Apple site that didn’t address my problem. Got a callback appointment at a convenient time for me, and talked to a super helpful person. At the end of the call we weren’t sure if the fix would work, but he scheduled a Genius Bar appointment for me at the end call in case it didn’t. But it did! Problem solved. Would definitely use again.

Unhelpful support with an attitude. There’s a glitch with the new iOS 15 the causes the iPhone 13 to crash Apple CarPlay. Tried to get them to call, no call. Got someone on chat with and ran me through some potential fixes that didn’t work. Said I needed to go through someone else and that she’d get me connect all the while still in line running car. 15 minutes later, no call. Message back, told call would come within next 15 minutes, still no call. Finally gave up and had my kid do some research and had a work around for the issue within 5 minutes. Apple either needs to fix their iOS blunder or train their support staff.

Apple support for Beats products are horrible. I spoke to Apple customer service for help getting my Studio Beats 2 wireless ear cups replaced through the chat option. They could not give me a price for how much it would cost to fix them and I did not want to ship them out without a price so I was advised to make a appointment. I go to the Apple store and they told me it was $200 dollars to get them fixed. $200!? What a waste of my time! These headphones came out almost 7 years ago. I can buy a brand new pair for that price. And there are nothing wrong with them other than I need new ear cuffs. Beats by Dre need to manage there own customer service cause Apple is doing them a disservice to its customers and their brand.

Apple support is a dumpster fire without apple care. I purchased AirPods Pro and messed up and didn’t get apple care. I got service through the warranty. I sent the return shipping box to them. They signed for it and they still don’t have it marked as received. When I called support they said that if I had apple care, they could send me a replacement. Live and learn. Better to pay the protection than try to use nonexistent warranty support.

New update. I’ve used it on rare occasions with very high degressivere of success (solving most of my issues), but with the recent update to the app and how things are handled internally. I have to admit I’ve lost faith in this app! Reducing or making it harder to get in touch with a specialist to avoid being spammed by support requests is not the way to go and handle things. But leaving your loyal customers out in the cold is no way to go about your business, even when you create the best products on the planet! At the end of the day it’s my money and I can take my business somewhere else. I will not be a slave to the walled garden!

No support. There’s no self service or help for older devices. You guys keep rolling out new phones faster and faster. At least you could support the older ones that aren’t really THAT old. 😬 I can’t even use the self-diagnostic help to see if my old phone is ok inside. I’m not pleased about this. I suppose you MIGHT drive sales with this approach, but it’s a crummy move. My two cents… I can’t afford a new phone right now, but what if I go to a cell phone company? Will the deal they’re giving me be worth it if the phone is going to be unsupported garbage in a few years? I dunno. How many years is a phone going to be supported for? Return on investment plummeted!!

Pleasantly surprised!. Mistakenly thinking that someone was an iPhone user, I accidentally sent them an album from the iTunes Store. But since they don't have an iTunes account, they couldn't receive or listen to the album – so I was hoping to get a refund. I downloaded and used the Apple Support app and it was a breeze (AND I got my refund a day or two later)! If you need to contact Apple support, I encourage you to at least try this app. Hopefully, you will be as pleasantly surprised as I was.

Very Poor Chat Support. The app itself is pretty easy to use. Much easier to navigate than the website. However, the chat feature is very bad. You do not have the time stamp of your chat. And you do not even know if the advisor is still on line or not. An advisor left the chat in the middle without any sign and I have been left waiting and waiting. When I try to text back again, it just said “We're waiting for someone to become available. You'll receive a message when they're ready.” And this message is repeating itself after a while. Also feels that all the advisor in this app system is not as good as or knowledgeable as Apple use to have.

A good troubleshooting app. This is THE place to go for first try when omg! My Apple device ...&$@)@($ Apple puts in the effort but sometimes the technologies just does too much to get around your head. I would like to download everything on iCloud archive on an external still accessible through iMac. and start a fresh 5g or or 200g 2.99 wasn’t bad But now I’m up to 2T .. it seems iCloud docs are everywhere & won’t go to one drive or folder DOWNLOAD HERE . Mainly concerned about getting the 7400+ photos & vid archived available but off the iCloud so I can take a vid or pic lol without having to pay 10$ month for 2T for it to just keep Working smooth if I need an certain image I can access iMac with files folder aka - drive I suppose I should be able to download all Cloud storage to whatever file storage device Simply.. WHERE THAT BUTTON IS I still can not find Download all you iCloud files now : to ~ external folder / all iCloud 2020 Is this possible?

utterly useless. so my phone here, the first brand new from an apple store phone I've been able to afford has decided i don't have fingerprints. so I go to the support app it lists a bunch of stuff to try none of it works so i try to contact support. cause I got the apple care thing and all but when I touch "contact support" the app just resets itself. I cant just go into the store they tell me "make an appointment!". complete waste of money the apple care thing. honestly cant even afford it. theyre doing it again. going to cancel the coverage if its this hard to make a payment if anything does go wrong they will use a loophole to deny the coverage anyway. apple is SO LUCKY google is so much worse.

1st point of contact for Apple. Any time I have an issue with an Apple device, I check the Apple Support app first. Usually they'll share articles relevant to my issue, if I point out where I can't proceed with the article they've been able to help understand why. I've had advisors help me setup in-store appointments, callbacks, warranty services, and even suggest new products I was interested in. I hope to see more tech companies offer nearly as many points of contact as Apple with the same response times.

There’s still a problem and now I’m angry. Help came within minutes of selecting the chat feature. I’ve had the same problem with my iCloud and iPhone for almost a year. I’ve taken it to multiple stores and people to fix it with no luck. I downloaded the app in hopes of finally getting the problem resolved. After explaining the problem and telling the person on the other end what all is happening and what has been done, they belittled me and didn’t fix anything. Of course tones can be misunderstood through text, but this person was using exclamation marks and all caps followed by telling me “no” and telling me I’m doing everything wrong. Apple needs to get better customer service employees or not have so many issues.

I’d rather watch a donkey dance and fix my phone. You see apple has a unique way to make you pay more and more as they cannot fix a problem, they can only escape it. I was having issues with my phone and a senior advisor from apple told me to sell my iPhone on eBay and buy a new one. I will happily buy it if he pays for it. Seriously that’s the solution that you provide - sell on eBay. What a shame to Steve Jobs stunning legacy. Another alert Apple will remove this because they only prefer positive feedback, they cannot tolerate or handle criticism or an honest feedback as they don’t care about customers as such. True story. If they remove this from Here I will post it on LinkedIn Apple and that will mess with you.

How do I leave a review/comment for the App Store?. I have a suggestion for the App Store and cannot figure out where to leave it, so I hope you can forward this or tell me. The ratings in the App Store seem to average the ratings over the lifetime of the app. This is a problem when a new version is introduced that is much different in performance and/or user experience from the previous version(s). As an example, the Wall Street Journal (WSJ) app shows an average rating of 4.7. The App Store also highlights reviews from years (and many versions/updates) ago. If you look at the most recent ratings for the WSJ app, the average rating since the latest update is about a 1.1 or 1.2. It would be more helpful for users (and app developers I would think) to show more recent reviews, particularly after an update. I hope this makes sense and gets to the proper Apple Team. Thank you Apple, I love my Apple products (and own your stock).

REVIEW of the APP ITSELF. To review the APP ITSELF (and NOT the person at the other end), I’ve found it to work very well and makes contacting support really easy. As it already knows your devices, there’s none of the usual identification of you and the device before the problem can be addressed. Obviously, depending on your problem, what happens when you’ve connected will vary tremendously! So, ignore the reviews of people that didn’t get what they wanted immediately. The APP ITSELF is GREAT, and is a big help in getting support!

App was a little more helpful than first tier phone, but after the fact. I called in about my AirPoods and they wanted the serial number. I said I need to replace the case and don’t have the box with me and they said the ONLY option was to buy all new ones. After the fact this app showed me the serial is stored on the phone the AirPoods are synced with. CLEARLY they hire low end people these daze and don’t train or vet or follow up on them. I used to have ok experience calling in, although I usually have to go to a second tier anyway. Now the are dropping to the levels of all the other companies. The app, nothing amazing so far, other than this late help.

Representatives Can’t Pass On Product Feedback. The product feedback website is down due to error codes on Apple’s server that hosts the feedback website and I was trying to provide feedback on AirPods Pro not blocking out the loud metallic clattering noises inside of public transit buses here in Seattle. Unfortunately after going back and forth with the representative who thought I needed to trouble shoot the issue and leave my job to catch a bus to troubleshoot it I gave up and left a concise all caps message for the representative to clearly communicate my sole reason for contacting them. Now I will delete the app because it’s completely useless as the broken product feedback website.

Customer. I was helped yesterday by a wonderful lady!! She helped me find all the things my computer need!! I got all my updates taken care of and I was having trouble getting my internet to connect on several of my devices! She worked with me until we finally discovered that I had one letter incorrect in my password!! Once that was corrected it was all fixed. She walked me through all the steps needed to complete the updates. So kind and patient with me in every way. Saved my day and my internet concerns! I’m very thankful for the services you offer to your customers !! ❤️❤️❤️❤️

Don’t subscribe to an app through Apple. They are horrible.. Whatever you do people don’t subscribe to an app through Apple because if you’re one day late, cancel on the app they try to prevent you from updating any of your previous apps on your phone. You can’t do anything when I called and tried to talk to someone, they told me there was no one to speak to. There was no one in charge that I was just basically screwed. How do you still like apple but after this incident this is been going on for over a year and I still haven’t gotten anything was off. They are hateful there and unreasonable when I talk to them and I do not like them at all..

Apple is stealing money. I had broken pencil and I was out of country. requested new one and spoke with their support he said once you are back we can take of the broken one. As I arrived I spoke with another support who completed the replacement process without any explanation on financial part. I saw the bill and said there is $22 no refundable amount he said that is correct and he stated we put pencil original amount on hold till we get the defective one. Now it’s been a month and my money is on hold and apple denies to release my money for their support lack of knowledge. CARE is most important steps in customer support. Communication, Accountability, Resourcefulness and Empathy.

App a gimmick. I have texted support in the past and have generally received a quick response. I feel this app is a gimmick to make users feel as if they are getting better support. Not so. I used app and was redirected to the same text service as before. After a lengthy exchange I was given a case number to make in in person appointment due to complexity of errors with new iPhone. However, going online to select store snd request an appointment simply sends me back to chat. Calling was no help. An automated system offered to send me location if store (I have) and no option to secure an appointment with case number.

*AirPods Review*. I love my AirPods! They work really well. I even shower with them on at tiMes. Not all the time. Also Apple you should make some AirPods that soldiers can use as *(earpro)*. They are small & can be very effective especially on the battlefield. It would also be useful if they are more waterproof. I don’t know the density of the Airpods to water. Make these for soldiers would be very helpful. Even a Camo Series of AirPod would be very useful! Like *Limited Edition Set* 🙂.

Help me please. My phone is not getting incoming calls and has a speaker and a program downloaded in it something else is looking at all my passwords and ersomal banking information it’s been going for months now My phone never rings and my children are calling me and getting upset, could look for the program they installed. It has a creepy stalker Please help me I bought the phone in January and have have had trouble since money missing from my bank account extra Thankyou Allison Hyannis

Best App on the App Store. The absolute BEST way to get support on your Apple products! No more waiting on hold at 1-800-MY APPLE all you do is select your product and give a description of what your problem is, and they call you very quickly!!! Make sure you have your block unknown numbers off before you initiate your request, the call comes pretty quick! I wish every company had a help desk app like THIS!

Dead pixels, hardware issue.. When I bought my iPhone 13 Pro Max shortly after release, I enjoyed it. That was untill maybe a month later when I was watching Netflix in a dark room & when the screen went black & I noticed 2 very noticeable white pixels that did not turn black on that specific scene. Contacted support & they said bring it in. I said “okay” but life gets busy & the nearest Apple Store is 1 hr away & when I was trying to get this phone I had to go 4 days after another because they made it super annoying & hard to acquire said phone. All I want is a fresh phone with fixed pixels is that too much to ask? I can literally see them as I opened this application.