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The applications Apple Support was published
in the category Utilities on 2016-12-14 and
was developed by Apple.
The file size is 48.08 MB.
The current version is 3.0.3 and works well on
11.0 and high ios versions.
Performance improvements and bug fixes
The first one
Don’t bother with this app. It’s a waste of time, doesn’t produce any results, is a rip off, and doesn’t even deserve the one star I gave it.
Don't even think of using this app for help with refunds. Once you submit the refund form, you'll get an automated reply (there's no obvious human review), and you'll get no explanation or chance to appeal. There's also no way to submit documentation for a refund request, even when as in my case the third-party app agreed I was due a refund. (Apple has a non-competitive monopoly on the billing process, so the third-party app could do nothing.)
This is infuriating trying to stop a payment for something. And an app that does absolutely nothing for any purpose at all Pointless, like Pence
It just keeps saying update.
Whenever I’ve kind of an error or problem I get excellent support and advice from Team Apple. I was from the other side of the world; Asia. This app is the one of the great ideas of Apple’s customer satisfaction service. Cheers!
I don’t know where to turn to ask this question so I’m starting here, if it’s wrong perhaps I can be directed elsewhere. Why does the calendar drop reminders after a month or two? What if you need to refer back to something that took place? This means you need to record things somewhere in addition to the calendar. My question is: Why?
Timely and accurate information with excellent results.
Even if you can find the apple product in the app, you’re restricted to choosing an existing support topic for that product. A problem I have with VoiceOver has no existing support topic.
As a family we have been using Apple products since the introduction of iPhone. Apple used to be the overall best in support overall. Now we use this app, and you never know what you get! What a shame Apple, can we trust your support, usually it is more troubling for me to contact you than to try and resolve things my self. I feel that apple is no different than any other company, just pricier, I will have to make the transition to other products, I feel I have no choice, and I know Apple does not care about losing older customers.
Apple support app can't be downloaded on an iPhone? Try an older download? Ffs, if you didn't bring out $2500 phones every year then maybe I'd upgrade. Sincerely, a single father of one... What a corporate joke!
Be careful to share any information with them if your device is faulty. My iphone X silent button won’t work, then the support team asked if I did anything with the phone, I raised the hypothesis there was a bit of sand on my pocket. Immediately the staff told me that I broke my phone, and it was my fault. They are scammers! I paid a great amount of money to have a phone that can be easily broken. Also, I had apple care, but they said they could not do anything because my phone was from Japan. So, if you think that apple care is global, it might be better to check the coverage. Yes, those terms and conditions that are almost hidden.
Hello Apple Teams, PLEASE ADD these FEATURES, so can upgrade to new versions ASAP -> no notch -> AMOLED screen or 👍🏻 version -> TOUCH ID under Screen -> 3+ cameras on back 60MP+ ( 20MP+ each ) and more MP for front and back cameras -> 2m+ charginging cable ( 1m is too short ) -> 18W + charging unit and 18W + fast wireless charging -> sooo much longer lasting battery -> headphone jack dongle -> WiFi 6+ -> 5G+ -> Dolby Atmos or 👍🏻 speakers -> space grey color ( same as MacBook Pros ) -> Imited run of Product Red color ( cause it’s sooo AWESOMES color ) Really hoping these features can get added into next version, so can upgrade to 2019 iPhone + versions ASAP , cause these features would be AWESOMES to have available from BEST PHONE MAKER cause can’t justify $2,500+ if doesn’t have these added to new ones coming soon Upgrade to 2019 iPhone + x 2 if has 👆🏻 added from 5 and 6S using cause needs everything 👆🏻 ADDED for me to UPGRADE to NEWER VERSIONS also PLEASE add these features to iOS 13 1. Dark Mode - same as MacOS Mojave 2. Update Apple News - “saved stories” , so that stories are saved in categories, same as channels following, so that it’s easier to find stories 3. Update Siri - saves songs playing after saying “hey Siri, what songs playing” or other ways of getting song info, so that I’m able to add them to playlists, cause they ALWAYS DISAPPEAR before giving me chance to find them cause would be AWESOMES having these added on next iOS version soon Thanks Apple Teams
I find my iphone both the Ten and 5s the settings change when connected to internet and when not connected its ok. The update last two times have made my phone insecure. And what was protected by passwords is not protected any more. But i get more help from this site than walking into a store. Where they just want to get rid of u in the store.
Yet again today I purchased coins for Slotomania™ and money has been withdrawn from my account but I don’t have the $14.99au worth of coins As this is not the first time it has happened to me I am totally annoyed with this I have even changed bank account as I thought I was being hacked but it’s still happening please can you fix this problem not just for me but for other people
MY IPHONE 7 KEEPS FREEZING TRYED TO RESET IT STILL FREEZES
In the preview video, it shows that Chat Support is available within this App. No, no it’s not (not for everyone)! My error/issue is not listed anywhere on the App or the Apple/iTunes website! I found a very important error within Apple ID and billing addresses. I’ve contacted Apple so many times now about this issue (and similar billing issues in the past) and contacted Apple on many different platforms about my issue and no help! I am unable to call Apple about my issue either and I cannot continue anything until the internal error I found in Apple ID has been corrected. Again, my issue is not in any one of the help support options or FAQs. I have tried different multiple searches about my issue and no help has surfaced. Apple Support has not been supportive as of late and customer service has gone down hill since 2016. Disappointing.
Not all problems listed to choose after connecting to people the last three times has resulted in long conversations with no support or solution who say sorry your going through this and I’m happy to help you today further I understand what you’re going through WHICH IS A LIE WHY LIE??? End result please take it in to the apple Store not everyone has one nearby nor do we want to go in support should know how to help in the same way ridiculous!
Very well engineered app I found the workflow / UX good and quite natural to use. The ability to send diagnostic data while in a chat with support staff is a killer feature.
Tried to send email with a problem that I see with some apps in the iOS App Store. Filled out all the details but could not send the email. Have spent over an hour trying to find a way to contact someone. Given up as a lost cause. Just so you know my wife and I both have Apple Macs, iPads and iPhones. Think that might change.
This app is extremely helpful. Easy to locate my personal devices and articles on how to fix my products and learn more about them. It is easy to use and learn. I would definitely recommend this to anyone who wants to learn more about their Apple products and features.
I am an American living in Canada so my Apple ID is American. When I try to book a Genius Bar appointment through the app, it only shows American Apple stores instead of the ones closest to me in Canada. Also, when I’m chatting with tech support, if I background the app, my whole conversation gets wiped out.
الرجاء أضيفوا منطقة الجزائر
Honestly, I’ve purchased every Apple product since 2011 and have encouraged others to do the same. I’ve spend over tens of thousands of dollars and after today, I couldn’t be more disappointed. I’ve contacted support two times for not being able to make in-App purchases after funding my Apple ID. Both times took a few representatives and phone calls before getting resolved. Today I called for the 3rd time in the last WEEK for the same issue and was told that it would take 48 hours for a review before anyone could do anything to help me. I’ve had just about enough of this nonsense and I’m finding other brands to be a lot more desirable. My hard earned money is up in limbo and customer service is not what it used to be. I would rather go back to Android or Google than give Apple another chance to steal another cent from me ever again. I’m so disappointed. I’ll also be selling all of my stock in Apple.
There was a lady first her name was Melissa she didn’t help so I contacted again and she was helpful and she fixed my problem
Helps me know what to do
Accidental purchase makes no sense my younger sibling hands me the phone with my Touch ID already up boom I buy a 7.99 +tax game so I go to cancel it cause I don’t have the money what’s the solution must pay the money before I can get a refund cause I didn’t have the money to buy it. Now tell me what sense does it make to charge me when there’s no money to be taken but yet still buys the game. If I go to a store buy something and I don’t have money what’s gonna happen they say sorry and put back the item and I go on my way. Apple support ? You don’t have money ? Well we’re gonna charge you so you have to pay it or else you can’t use your App Store or update anything till it’s paid well you don’t have the money ? Oh well what you gotta do is get the money then pay it and then POSSIBLY be accepted for a refund. WHAT ??? It makes no sense !!
The ability to find help and connect with an advisor is really great. However, nearly every time I’m in a chat, the app keeps saying “We haven’t heard from you in a while” even while I’m typing, and too often the message I send is apparently not delivered. And if I switch to a different application to get info like a serial number for instance the chat session becomes completely unresponsive and gets ended. In short, the chat functionality is extraordinarily buggy and often results in complete failure and ends up being a waste of time. When it does work, it’s great.
Why can’t I simply and directly make a reservation at the Genius Bar?
I think the concept of an app from Apple to help their customers with Apple Support is a convenient and awesome idea! But, there are some glaring issues that seriously needs to be resolved. While talking to Apple Support via the Text Chat method, occasionally, I’ll get disconnected from the session, I’ll see no response, before eventually saying that it was disconnected by an advisor. Also, if you tap the down arrow at the top right corner of the screen, it minimizes the chat, which is cool, since it allows you to look at other stuff while awaiting a response or looking at something. You can even receive notifications when your advisor responds while you’re outside the app, which is awesome- that is, if the keyboard didn’t disappear with no way to pull the keyboard back up when you return to the app. At this point, your support is pretty much done for, and is forced to do nothing but end the session and hope to dear lord they understand that you aren’t trying to be rude. I was recently trying to get in touch with Apple Support with some assistance about my AirPods, but got disconnected from the chat method twice, before eventually calling Apple Support via phone thanks to a great representative who left a convenient number to call since I briefly explained that I was talking to someone else but was unexpectedly disconnected, and he was very understanding about it, so he gave me a number I could quickly call. And the lady that answered the phone was also very nice and understanding of my experience. Fortunately, since I’m an Apple Enthusiast, I know how to deal with this, but it still doesn’t take away from the fact that these issues are so annoying!
Overly complex, nearly ridiculous to use it effectively, a simple contact for the 4 main sections of any business is all that’s needed, it’s very clear from this app, APPLE don’t want to be bothered with customer care; making it almost impossible for customers to contact them
How great is it to have an app where you can contact the company and get instant help with any problem or question you have. Brilliant.
So easy to use and with iOS 11 on iPad, makes it so easy to multitask with this app as support is talking you through steps. Feels like a chat app rather than a support service, very friendly. Can’t recommend enough.
A very good app.
Poor app... you cannot contact Apple for support... it just provides you with articles.
Smooth, gliding feeling, subtle and gentle, yet very responsive feedback, clear and guiding! Love it!❤👍🏼😍
App is very responsive and easy to use. The user interface is sleek, what you would expect from Apple. Chat feature is similar to iMessage and runs smoothly.