Apple Support App Reviews

Watch ‘tell us what’s happening’ doesn’t allow selection of watch as device. When I select my watch under devices, I am given a list of options and tell us what’s happening. None of the options matched my issue so I selected ’tell us whats happening.’ After describing the issue, the following screen lists all devices EXCEPT watch, and a device or option has to be selected to move to the next step. Had to select drop off repair for damage even though device is not apparently damaged and works otherwise (probably software on swim exercise) to get an appointment, hopefully can meet with Genius staff instead of just dropping off

It’s more about iOS than the App Store. IOS is crap 💩. The last few updates are the worst. Like why would autocorrect anticipate words by letters and not by a combination and then predict and automatically project?? I have sentences that read like I’m a crazy person because the words that remain (corrected) are now a sentence that began as letters and/or fragments of a word that has taken a life of itself in the most illogical and stupid way. If you’re going to produce a predictive AI text function then at least run it through an AI logic filter for senytax and meaning. It is the worst on the most elevated AI stage. Also, the fact that this review page says I need to update the app is a failure. I was plugged in for 10 hrs. Any updates should have happened. This is such a *hit show.

Apple Support is the inner most circle in H*ll. I need to change my country of residence for my Apple ID which is the mosr futile task ever. I cannot change because I have $0.46 in my account and it must be $0.00 for that to be possible. I am currently in the ‘Check your balance / Request Apple Support / Check your balance’ loop of immense aggrivation. There are thousands upon thousands of people in the same situation and Apple hasn’t been able to address this. Apple Support is incapable of fixing this thing that has aggravated users for many years which means there is very little support to be had at Apple Support. If by chance this is read by an Apple person, please transfer the $0.46 to Apple as my contribution to the development of Apple Support division which seems to be lacking in resources all over. I just want to change my country of residence which should be a simple thing to do, but Apple has managed to thwart my efforts at every turn. Shiny products, very little substance.

Best tool yet!. I love the innovative minds that can work and function as a team at Apple! This app is ssooooo great for helping you troubleshoot your iPhone. I love the feature in it that gives instructions on using all the iPhone apps, and have found it very useful, and if you’re having problems with another area on your iPhone, just type your question in the search bar and it brings up possibilities! I can’t speak for how it works with their computers as I don’t own one (yet), but I have a feeling they got this…

Lee. I have used Apple support so many times mostly just for iPhone. I can’t say how grateful I am for the patients and the amount of time that it takes for me to understand and get the problem solved that they have given me incredible incredible patience as I said before because I am technologically impaired I’m almost 80 years old and I still can’t figure some of this stuff out. If it wasn’t for technicians that have been patient with me, I probably only be able to text and make phone calls on my phone. I love my Apple devices and again I am most grateful for the patience and help.. thanks again to all who have had the patience to help me the patience it takes for me to get through my problems for me to be able to use my devices be able to use my devices😅

Worthless. I asked a simple question then was led through multiple problem solving tasks. Then offered articles that did not address my question. Then my only option was text or phone support. Why was there no answer to my simple question? The very simple answer, which could have been and was not addressed. I could not connect with the App Store. Not because of a poor internet connection. But rather because my VPN was running. They could have put that in their debugging checklist. But they did not. Wonder why? And why do they require my location for me to even enter the App Store in the first place? If I’m traveling then I’m not allowed to look for apps? Such nonsense. Utter waste of time. Thanks much Apple, glad to know you’re watching out for us.

Apple tech support has fallen. Apple used to be top tier customer and tech support. Now… both have become incredibly unprofessional and even immature. I’ve now spoken to 25+ support techs and senior advisors. I’ve had to repeat myself 6-8x because they are too lazy to read the notes. They submit my iPhone issue to the engineers and I have to wait 2 days for them to get back to the senior advisors. The engineers ask questions about answers I’ve already given to at least 4 different senior advisors. Then I wait 2 days and the engineers ask questions I’ve already given again. It’s now been almost 20 days and I have to return my iphone because of all the glitches. I highly recent buying the iphone 16. Way too many problems and engineers want to point the finger at third parties even though every other iPhone I have works with the 3rd party system. Absolute junk! Both the iPhone 16 and the customer support.

Apple techs always have a solution for managing my devices. Apple techs always have a solution for managing my devices! I think we're sometimes the problem comes from is knowing how to ask the proper questions for some of the harder, technical issues. I don't work for Apple and I'm not that techy. Sometimes, I have to research to know how to ask for the solution, I'm looking for. Nevertheless, there are times I still cannot figure it out but with a little digging, I'm able to articulate what I need to the Apple tech and they always come through! :-)

As a tech. I use to be fascinated with how Apple platform operates and that it was only controlled by Apple even the apps and app developers. Now Apple is doing the opposite of what Steve stood for. Stealing information and selling it, going through all your pics, that’s why you will never see any explicit picture in memory suggestion column, but by privacy breach each time you get a new update. The iOS platform is trash now as well as MacOS. The highest radiation levels of all the day to day devices. I believe that you guys will do better, just going through a tough patch.

Lack of Service Excellence. I’ve been a customer for over 12 years. I have almost every Apple product except an Apple TV. I called in regarding another replacement for a leather case. Directed into the store. Turn away from the Apple store because didn’t have receipt or case that show that it was replace in that store. Called back in & the rep provided the original receipt & the repair ID number & directed me back in to the store just to be told that they couldn’t replace it because it’s a year from the original purchase date not the replacement date. A COMPLETE WASTE OF TIME- SENT ON A WILD GOOSE CHASE! Can you believe all I ask for Apple to consider a 25% off a new case for the inconvenience & supposedly the Apple Advisor, Apple Tech Support, & Apple Sales team (not sure who I was talking to because the reps and chat team kept transferring to different people). Sooo disappointed in the service.

Complete failure. I started off with the chat feature to get help and the person did not understand my request of getting support around my watch no longer receiving notifications. After sitting and waiting for the person to respond, I decided to call the support number instead. That person asked me two questions and then said she couldn’t help so she would transfer me to a watch specialist. After 10 mins on hold, the person the picked up only spoke Spanish. No English whatsoever so that was another dead end. I then immediately tried to call back, and they’re closed now. So 50 mins of completely wasted time. I don’t understand how Apple has this crappy of service for a products that cost as much as they do. Every computer product I own is Apple. I now feel like a fool.

Diagnostic Run fail. I was (am) having problems with my internet services /devices (suspicious activity). I have an Apple phone device, and using Apple Support app, would run diagnostic for cellular service (T-mobile). The result kept showing the yellow triangle stating an issue with cellular service (but not stating exact issue). iOS recently had update to 18.5 version, and after installing that update, the Apple Support app, will not run the diagnostic with prompt stating, can not connect to Apple. After speaking and doing all kinds of steps with Reps. of Apple, then T-mobile… the Apple Support App, is not connecting to Apple to do diagnostic run on my/this device. So that is why, I have to now give the app a one star, as opposed to higher, since I pay for service that I am not able to access.

Great for ordering support but stinks for follow up. Have a computer repair and nearly impossible to find out the status, been over a week in apple store and they send u a link to web support which is blank page or “error message” saying cant update. Then if u open this app there is no update either just the drop off appointment. You would think with all the money and skills apple has they could implement a simple WORKING system to notify the customer of whats going on. My only way to get update is call support have them call store, trick the sales department to ask one of the 2 genius people that work on mac there for an update and 30 minutes later be told 5 more days. Sad. Bad apple. Get it together. The overpriced devices should not be a struggle to repair, when the device doesnt “just work” maybe the support could?

Worst product on the market. It’s May 30,2024. I never needed an iPad but was actually in the T-Mobile store trying to find out what the problem is with my iPhone and iPad that I had just purchased (at my age, I don’t need anything more than a smartphone. Everything has been destroyed on the phone and I am finding emails that were sent in 2021 but just showing up is a bit ridiculous. My iPhone is brand new, maybe a week and it is already dying. Apple Care is the Geek Squad so don’t duplicate your costs because they give you 15 minutes period and you have to make another appointment. I absolutely detest this device and it’s a bad experience when you have to pay for extra insurance and get destructive Trojan’s within the first week! And Apple doesn’t return calls as they say. This was a reputable company but they screwed up my trust

Please update repair location database. I live in a rural area and needed to fix the back of my iPhone 13 Pro, so I used this app to schedule an appointment at the nearest repair facility which unfortunately was a 1 1/2 hour drive away. I elected to do the drive because it was still cheaper than paying $99 for the express mail repair, but when I got to the location they said they only did repairs on the weekend (the app scheduled me for a Monday appointment) and they don’t have parts for any phones newer than the iPhone 11 anyways so they couldn’t help me. The app should not have let me schedule an appointment if it wasn’t actually available, and there should’ve been a note that the location has limited repair capability. Not everyone has the luxury of living 5 minutes from the nearest Genius Bar.

Streamlined process, Impressed!. I had to file a claim for my iPhone and my AirPods in the same day. I have the receipt for my AirPods, but when I went to add them as a device covered by Apple care, they were already saved in my phone since they connected through Bluetooth. They made that process extremely smooth and easy. And I didn’t have to pull out the warranty info on my email or anything. It’s all just saved in my phone automatically - even gives me the date that my Apple care+ expires for my AirPods!

Extremely disappointed. I recently purchased a MacBook Air M3 in July 2024, and my experience with the company has been nothing short of frustrating. After a rain incident, some water got into my laptop, and I rushed to the store for help. Upon arrival, I was initially told that I needed an appointment, but thankfully, a kind staff member allowed me to see someone after noticing my distress. However, the technician took a long time to arrive and, when he finally did, his attitude was dismissive. He even joked about the model being an Air, not a Pro, before shocking me with a repair quote of 1,100! I wasn't the only one facing issues—there were others in the store with similar problems, which raises concerns about the quality of these products. The lack of genuine customer service and the outrageous repair costs have left me feeling extremely let down. I expected better from a brand with such a strong reputation. I hope the company improves its customer service and addresses these issues, as I certainly won't be returning anytime soon. I will switch all my devices to better companies my parents have samsung and we never have been through all this mess before i will not wait i will but my iphone and ipad as a trade in better company

I use to be Apple’s biggest fan. Now I’m just ready to switch products. I downloaded this app to try to get support- perhaps just an email so I can explain my problem- you know, like apple use to do in a good way. This app wasn’t helpful at all. I’m about to cancel my Apple Card because of issues with Apple not honoring their own card in Tokyo when I went to buy an iPhone 15pro. That’s right. You can’t buy an apple IPhone with their own card. They insist that you order online to buy the phone here and you can’t just come to the store to get it and pay for it. The catch- they only accept Japan issued credit cards for online purchases at Apple only. Every single business in Tokyo accepts my cards except Apple online. So I can’t buy one before I leave. I want to buy one while I’m here instead of NYC because the phones here still have SIM card slots. The US versions done away with SIM card slots. Apple you are losing customers like me. Do better.

Customer support. I absolutely love the customer support service they have for my apple phone. They have always been so supportive and helpful not to mention solved issues and problems I have incurred with my phone. Thank you so much for being so supportive and kind. I have appreciated every step you have had to help me through and your patience is always so appreciated. Definitely 5+ stars, wish more companies had such service in th customer service departments were as friendly and welcoming as you have always been with me. Greatly appreciated and thank you for your hard work and dedication to Apple.

Get Started buttons. 4 stars for usability!. I don’t know about anyone else, but when I see a button that says Get Started, I am going to be seeing questions that have to be answered. So, I skip those. Incidentally, Apple dances around in this app by not naming a button for what it does. In my experience, the Get Started button actually means…Check Purchases. I didn’t realize until I went back and read text around the button (who does that?). Get to the point! Name buttons for what the do, don’t confuse with a button that infers you will be asked questions to “get started” when in fact it takes you straight to where you need to go…I will just move on.

Utterly unhelpful. Dear Apple, I hate you so much. You make it impossible to connect with someone and get real help. I looked online for about 20 minutes trying to find someway I could chat with someone online about my issue, but to no avail. The website leads you in circles, which wouldn’t be an issue if it had information that could ACTUALLY SOLVE MY PROBLEM but it doesn’t, and it gives you zero options for extra help if you need it. I’m trying so hard to contact you and you have made it a nightmare. THE ONLY REASON I DOWNLOADED THE STUPID APP WAS BECAUSE THE WEBSITE TOLD ME IT COULD HOOK ME UP WITH AN EXPERT BUT IT LIED AND I STILL!!!!!! CANT FIND A WAY TO CONNECT TO ANYONE IN APPLE SUPPORT WHO CAN SOLVE MY PROBLEM!!! So yeah, Apple is the worst, and this app does nothing. It’s the exact same as the website and doesn’t offer anything new or helpful. I’ve never written a review before but I was mad enough to write this one. I wish you the worst.

Great Help Received. Your Rep, Demetria solved my problem!! She was patient and wouldn’t give up. She was reassuring that she would get it done. Very professional in every way. I had tried for hours over several days without success. Because I have serious health problems it is urgent that my wife be able to locate me in a health emergency, like a heart attack. Thank you for providing the support I needed. My wife and I appreciate her efforts to connect with each other whenever a crisis occurs. Thank you for providing such competent support. We love your app. Joe Sties.

Great Service. I had some problems with my AirPods Pro. I can believe that it hasn’t even been a year and I had to take them back two times already. This time I decided to call and get support via phone call. This young man named Ladell, did an amazing job helping me find a solution to my problem. Everything was quick and clear, with employees like that, I don’t mind calling and going through all the hustle to get my product fixed. I don’t know where else to post my feedback on the service. I am thankful for the amazing job he did. Hopefully someone in corporate reads this and realize the amazing employee Apple has.

AppleCare subscription. I have used Apple products since the first Apple computers came out. I currently have a MacBook Air, an IPad, and an iPhone. I stick with Apple because AppleCare is there when a difficult situation arises. There is no equivalent chat/phone service with Microsoft. But, I have learned that it is now necessary to purchase an AppleCare subscription separately for each and every device. The MacBook costs about $67 per year. Now I learn that to use AppleCare for the iPad is $3.99 per month or about $47 per year. That’s $114 per year and I haven’t even checked into AppleCare for the iPhone. I inquired about one subscription that would cover all Apple devices and was told such a thing does not exist. So, I’ll keep the AppleCare for the computer and just get a different brand of tablet should I ever encounter a difficult issue with the iPad. Seems like a bit of Corporate Greed operating here.

Amazing!!. I just love Apple in general! Such high-quality service! I had a really complicated issue with my daughters phone because I gave it to her without deleting my information first and things got really confusing. I first chatted with someone who walked me through getting her password fixed, then I he handed me off to someone on the phone. That person was so patient and knowledgeable and helpful. he walked me all the way through getting her phone reestablished as just her phone. I’ve always known that I can trust Apple to give really good support and service service. I’m so grateful.

Daniel. Outstanding beyond excellent. April 10 4pm. Daniel provided the most intense and professional Apple Care session in my over 30 years of Apple Care interactions. I was hacked and unable to use my mail programs and I was trapped by a hacker. Daniel diagnosed the situation and used my Safari program to open the yahoo and google mail programs to release the hack and restore my programs. He guided me flawlessly to restore my mail programs. He was magnificent in his guidance, articulate in explaining each step while adding humor and asking questions to assist my participation in the process. My thanks to Daniel and my Apple care.

This is a scam. No one answers chat. Report fraud. I’ve download the app and try to reach customer support. No one has answered me in 6 HOURS. None of my messages will send. I know it’s not on my end because I just messaged 4 other people. It says 24 7 support. No one’s there on the line I work government contracts. Next time I see Apple, I will respond to each of your questions with an AI monitored 400 page FAQ that doesn’t come close to addressing your question. I will insulate all my employees from any complaints - you will never be able to reach a human. To even reach the FAQ you have to enter government serial number that was given to you 18 years ago and solve an AI puzzle that is illegible Do you think I’m laughing? I’m gonna cost you millions of dollars. I’m sick of this.

Share location feature. The update of the iphone software version is terrible. It says it was to fix bugs ect. But why on sharing location feature (my daughter keeps her location on with me for safety) why did it take away 3D as in actual satellite view of where she is at. This was changed without consent. We do have to update or the iphone won’t work properly but changing the whole view of location was not wanted. It does say 2D 3D but looks the same and no longer says Satellite view. Please fix it to the way it was it was a great feature with more to it than just what it looks like right now. We were able to see the mountains, parking lots, ect. It makes no sense now, technology was better why make it to where it seems ancient and cheap. HELP!!!!!!

Really disappointing. Thought this web 3 and all these safety features where here to make us safer. No all I’m finding out is it makes it easier for Apple to not help at all. I’ve been calling and writing and all I’ve found out is Apple dosnt care one bit about its customers all it cares about is selling you a phone. Every conversation ends with we’re sorry sir there is nothing we can do for you or that’s a third party app we are not responsible or my favorite we can’t do anything because of privacy laws. So the people that steel from you have more rights then the people getting robbed. Makes perfect since Apple I’ve literally lost everything and everyone in my life in the last year. wish I would have never left my 50 dollar flip phone.

Changed my support ticket. They edited my support post because I mentioned one of their competitors. I have still had 0 help with any of my problems. They have time to edit out and moderate their forum to make sure no one says they will switch but they don’t have the time to fix the issues of the newest updates. My will post my problem below. iTunes was working perfectly fine. I could transfer my mp3s from my windows pc to my iPhone. They recently killed off iTunes on windows. There are now 2 new horrible apps (Apple Music pc and Apple devices). I have to drag my mp3 files to Apple Music pc app and then open the Apple devices app to then sync the library. This doesn’t work cause any info and meta data on the mp3 is gone and doesn’t show up. They wiped my entire music library, took away access to songs I have paid for, and are preventing me from adding album covers to songs and albums. It’s crazy I am more likely to get screwed over by Apple than I am from staying on an outdated iOS version and getting hacked.

First use. Awesome!. Quick access and response. Helped me figure out my issue fast: I recently lost all of my emergency contact info and medical data and thought, the emergency contacts at least, were managed through the Contacts app, which is in iCloud account. Was worried about security and/or software. Both are (now?) apparently managed through the Health app even though I previously added emergency contacts in the Contacts app. As I restored devices recently, that data was lost as the Health app is not included in iCloud.

Promising but not there yet. The app needs more options to book an in-store appointment. At the Apple store when making Genius Bar appointments, there is a comprehensive list of possible issues that necessitate an appointment. That same list is not available in the Support app. Data migration, for example, is not something you can easily book in the app (had to text an Apple Support representative to make the appointment). Also, Apple Care subscriptions default to the card on file in the settings app respective to the current Apple ID user. This overrides the card “put on file” when you purchase an Apple Care subscription in store.

Helpful. For starters I am NOT a tech savvy person. I like my iphone but often struggle with the more “technical/settings” side of things. I was gifted airpods for Christmas & right off the bat had issues with muted sound/connection. I wish I had reached out to this app/service sooner. A very helpful tech named Rinky walked me though step by step in easy to understand language and was so patient despite my naivety in navigating iphones. The assistance they offered was not only helpful but HUMAN- tailored to what I needed help with. So grateful not only for the help, but for the real human assistance- I dread robots/automated responses. They were kind, polite & really went the extra mile to make sure I understood what I needed to do to remedy this problem. I never would have figured this out on my own. Saved me the hour trip to the apple store! Thank you again & would 100% recommend using this service if you have issues with apple devices.

Can you help me get a new phone right now at the t mobile store with a wallet pass. This is the stuff right here folks. I’ve been using this app for many years and it has never failed me yet and I recommend it if you need support this is the hottest thing in town. I have done a lot of things to help get my job done and man I don’t know what I would’ve have done with out these people. I thank you apple support for everything that you do. They even listen if you just want to talk. Everyone can have a bad day and sometimes the best place to go to is someone who is in the support business. Love you guys. Five star rating.

Not over the hill!. The individuals at the Apple Support outpatient and very helpful because there are some things with a computer degree that is new to me, degree back in the 90s. I still need help with some of the new lingo with most of the time it involves something that Apple cannot help me with. almost a year ago. I did a download and Apple could not help me with reversing the download. That locked me out of my phone. I had to go to AT&T for new Ecard before the matter could be taken care of. I love the security but sometime it can be annoying and seeing all of that I still enjoy talking with the Apple Support personnel. And they are eagerness to help. I am glad that I do not get someone from the Philippines, India or South America.!! Thank you😎 from my 🫀!!

Clearing Safari history became unreasonably inefficient & difficult!!!!. Ever since iOS 17 or 18, it’s become a nightmare to clear Safari history and even worse when I need to turn “Block All Cookies” on or off. The update is insanely horribly designed. Please count how many steps it takes to go into Settings, then into Apps, then into Safari, then to block all cookies or clear history. Apple programmers cannot tell me that they don’t know it’s important for users to clear our Safari history multiple times a day especially prior to entering sensitive apps!! And we need to block cookies until a shopping website requires us to turn the setting off in for the shopping cart to work. But after we order that pizza, we need to turn the setting on to block cookies again. These Safari settings should be right on the top layer within reach. We should be able to access these Safari settings in Control Center or as a standalone widget with as few steps as possible. But noooo, Apple did it the opposite way, and made it even harder to access than before (which had already been no picnic for years). Now it’s just absurd and annoying. Please fix this!!!! Thank you!

Outstanding Support. I’ve owned quite a number of Apple devices and loved them all. I’ve had to rely on Apple Support many times. I’ve found them to be extremely helpful and take all the time necessary to answer any questions and provide invaluable assistance. This is true online, by message, email, or at the local Apple Store I go to. In particular their phone support and local store are out of this world. They’ve stayed on the phone with me for hours at a time. All the people I’ve talked with are so kind and pleasant to talk with by phone or in person. I highly recommend Apple if you want a fabulous support team.

Disabled-never will understand Apple. Apple is great if you took a course are can read 24/7. Well I can’t. Do not let anyone hold,get close etc… to phone. I bought Apple care! I have been to the Apple Store about every 5-6 weeks and the customer service is not all that- they start with one person then they end up giving you someone else that does not know your problem! About March 2025 I thought I was calling Apple Support the phone did not ring then a lady came on the phone and was kind of pushy asking me questions I should have never answered-later realized wallet money was gone. I guess shame on me, but I will never get it. Hope you do.

Apple Support has really gone downhill. I have never gotten good support from this app. Most of the time the only solution has been wipe everything off the phone and reinstall. The only time I fell for that trick I lost years of my health data because the support tech never checked if it was being backed up. It wasn’t despite being checked in iCloud settings. I haven’t had GPS data in the workout app on watch for years, or my photos haven’t synced to my Macbook since Big Sur upgrade. The only suggestion they give me is wipe everything and reinstall. Never real help or even comprehension of the actual issue. The issue is the trick Apple plays. They make this stuff appear to work so well for a while you become reliant on it. Then when it stops working (and it always does) it’s such big let down.

USELESS WASTE OF TIME. THIS APP IS WORTHLESS!!! I’ve always raved about how superior Apple is to anything else available and while I still believe this to a large extent, their customer service is ABSURD for a multi-billion dollar company! Apple does NOT stand behind their products OR their clients. They have no problem charging your HUNDREDS or THOUSANDS of dollars for their equipment, but when it malfunctions, you get ghosted! Even if you have paid for extra warranties, even if it’s a well known issue, etc… TOO BAD! This app is a JOKE! It’s a bot responder. And we all know what a hassle and JOKE it is to go to any Apple store and deal with the “geniuses.” HA! So fed up with the consistently terrible customer service by Apple. Any other retailer wouldn’t get away with treating customers so poorly after a sale. I guess when you make billions, who cares about the customers lining your pockets. SHAME ON YOU APPLE!!

Refund. Apps say 7 day fee me trail. You see a charge of $64 come straight out of you acct you cancel the subscription within 5 mins tops and they deny you a refund. Thats fraud! Then when you speak with apple support they tell you sorry a final decision has been made with no explanation to why. You ask for supervisor and get told I will get you over to them but you will get same answer and yet she was correct still no explanation at all to why you are denied a refund on when you didn’t even authorized to take $64. And the supervisor says I will put in a complaint for you but the outcome will still be the same you will not receive a refund again no explanation why! When the app didn’t say zero refund or your agree to pay $64 today. 7 day free trial. Wow just false advertising.

Agent making fun of me. I told the agent that every time I do the update, my volume goes slower, not only on my cell but my iPod and she keeps asking me. What’s the problem? Can I explain? What’s the problem again? I think I speak English when I say every time I do the update, the volume goes lower my mom’s having the same problem my brothers my dad, my friends I had spoken before to one of the agents and that agent help me to raise the volume. I just checked the volume. It’s all the way up, but I can’t barely hear it and this happened as soon as the update happen you can’t tell me that so many people between my family and the people I know together 30 people have the same problem and the agent from Apple keep asking me to explain to her. What’s the problem so I say the same thing again every time I do the day the volume goes lower and lower and again she asked me what’s the problem maybe she’s slow.

Apple getting worse with “progress”. I’ve had every iPhone since the iPhone 3. Now I’m on the iPhone 15 pro max, which is marketed as the best one ever. The battery is at 100% efficiency yet the phone has to be fully recharged twice a day with minimum usage or kept plugged in for constant usage. The action button is the worst idea ever. I loved just being able to switch sound on or off. Now I have to go into my settings for everything. And the only one that works is the flashlight, which is pointless because it’s also on my Home Screen. Oh and the health sleep settings made me late for work. My alarm did not go off when I set it because my sleep settings ended after my alarm time. I never even set it by the way. The phone decided all that for me. I tried using the Apple support app but the bot couldn’t understand the problems, no human called me, and I gave up. I begged Apple to swap me back to my previous model and it wasn’t an option so now I’m stuck with this intolerable thing.

Impossible Patience. I am almost 80 years old and, therefore, did not grow up with an iPhone, iPad & the internet at my disposal. If it weren’t for the impossible amount of patience and understanding of the Apple Care folks I’d still be scratching my head. When I moved to Texas in 2011 I was wowed by my son’s iPad and wanted my own. Shortly after my Samsung phone was stolen in the Bahamas. I was afraid to replace it with an iPhone because I didn’t know how to use it. My son said if I could use my iPad, it was pretty much the same. As they say the rest is history. I now am up to an iPhone 13 pro and still have many questions. But I have my “friends” at Apple who keep me going. Thank y’all.

“ Axomaly “ I don’t believe you. Axomaly what’s your social media account so I can follow you see if your telling the truth💪💪💪 this app is a one star app 🤫 with that review trying to get Apple to endorse 🤷‍♂️. Ashtion34 I believe you 100%. Apple still using axomaly review lol switch reviews maybe we will learn something new. I’ll be back. I’m back I absolutely hate hate hate hate… my iPhone 11 I’ve been so frustrated for about a year now. I need a Samsung after what you apple does. And I’m back 2024 and more problems with my service. The Apple wallet or Apple Pay whatever it is where else do you want my checking account you money hungry. is wak don’t give out information like they should on purchases transactions are different hard to understand why i don’t know. But Apple don’t care they haven’t replied to me once in any Apple iPhone app. No help.

Impossible to contact. Apple it would be nice to know how we can ACTUALLY contact you ! This app is brilliant for anyone who doesn’t live in Africa ! As there is no option for South Africa or even Zambia ! We have your stores we buy your products but that is as far as it goes ! We have no apple support we buy your products with restricted usage and again have NO APPLE SUPPORT ! Seriously sort this out ! Your support system is worse than a phone operator . For queries push 1 for iPhone , Mac or iPod push 2 for wasting your time and needing to repeat push 1 . If you still don’t get this push 3 . It’s ridiculous for a first world phone ! In a nut shell ?….. WE NEED TO ABLE TO GET HELP and especially since your last update clearly had massive Bug issues !!! And our expensive phones are bugging out !!!! Love apple but hate the lack of support !

***** ALL STARS For Apple Support *****. My horrible mistake was I didn’t write down my tech name’s (SHE was amazing)!!! My tech listened and remotely went into my iPhone SE and instructed me what to do and “WE” fixed 1 of 2 problems. The one that couldn’t be fixed was an Apple hardware problem and that may result in getting a new phone. Thank you Apple Support for getting me as far as we could go over the phone. She sent me an email to take to the Verizon store which backs up the problem I’m having. Great service and She went beyond being helpful and professional. I feel Apple only hires the best of the best techs.

Customer service. This isn’t a review on the app but customer service. Customer service gives you the same story “out of warranty” sorry we can’t help you, you need to buy a new product. Even after troubleshooting the device and clearly understanding its the fault of the product and not the customer. I complained about my Apple AirTag no longer working. Customer service will be nice and compassionate but this is an issue with the higher ups and corporate because they don’t care to fix your issue even if their product is faulty and completely their fault. They charge you to “inspect” and fix their product instead of inspect it. I think customers need to be treated fairly and not just spoken to like we have tons of money to fix and replace. It’s an AirTag, they should replace it.

Scammed. Thank you so much for apple support and I feel silly because I’ve had an iPhone for years and just learned there’s an app for this.... while being out and about today I received calls saying my Apple ID was compromised and some suspicious activity with my account and I kept declining the calls but they called back for three hours so contacted Apple support and they made me feel so much better and even gave me info as to how I can stop the calls and what to look out for.... so I’m giving you 6 stars for being my rock star today... thank you so much Apple support

Support Service Recommendations. In my opinion So Far Apple Support has some of the kindest, quickest, most patient, best quality, Customer Service Workers over the Phone & In App in The North American U.S. Region. They had My Phone Up and Working to the best of their ability in about 20 minutes from what I recall. Which is really good considering the past troubles I’ve had With trying to reach out to Apple Support. I thank Apple support for helping Me especially in my time of struggle, I appreciate it, Your kindness and support, It will not be forgotten. Thank you so much Apple. I don’t know what it is Apple does to have such a good quality company/corporation but I’d love to learn. 5/5 Stars Would recommend Apple Support services to anyone who needs Quality, Caring, Patient, Services.

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Fantastic!. The Apple Support app is an amazing app that allows users to talk online with an expert, get information and book an appointment for free! This app is very fast and reliable to all Apple customers. I have never experienced any issues or bad things ever on this app. I highly suggest this to all Apple devices :) - Jacob

Lack of Apple support SYDNEY. Face to face. As a preference request, I asked a male to speak regarding issues with the iPhone settings. Scott, a manager in Apple Sydney, came back to scream in my face how Apple deals with discrimination, fabricating a questionnaire of my preference to an huge physiological issue. He forgot the iPhone issue, I needed to leave the store, as Scott is not my psychiatrist or psychologist, and definitely Apple is not, by far, my preference to discuss my “psychological issues”. Does anyone know who can help with iPhone settings issues? Juan By the way, tried 100x100hrs to fix the issues with Apple support app, calls from Singapore…. No option to book a local appointment…. So… rating should actually be -many stars

Poor Customer Service. I am a 75yo Apple iPhone user. My iPhone worked well until last week. I took my iPhone to my local Mac shop, by the way (not the same staff, but contractors). Like Microsoft, they,(apple)have outsourced their businesses, including Customer Support, if you can find it. The only outcome fjord me was after visiting the store 4 times and $69 was nothing!!! $69 may not sound very much to most of you, but as a disabled pensioner is a weeks food budget. I am not a happy customer and will not be purchasing any other Apple products

Amazing App. Such an amazing app!!!! It helps me keep all of my products in check and has some really helpful services include. Had a question about my MacBook, the service team helped my find a solution in under 10 minutes!!!

iCloud storage. I have been constantly receiving storage full notices every time I try to go on line. 1 year ago I purchased 200 gigs of iCloud storage pay$4.99 per month. So why am I paying for something that is not being used why does the extra iCloud storage not get used. It has been a waste of my money. I have not been able to send or receive emails for about a month. Please help to fix up my iPad and get it working again.

Some support is restricted.. I tried to search webpages not loading and the sorts for my apple watch, but it only brings a screen that has my other devices (which I have no problem with). I had the same problem fixed last year with the website. Will have to contact apple without the support app.

NO SUPPORT!. In the preview video, it shows that Chat Support is available within this App. No, no it’s not (not for everyone)! My error/issue is not listed anywhere on the App or the Apple/iTunes website! I found a very important error within Apple ID and billing addresses. I’ve contacted Apple so many times now about this issue (and similar billing issues in the past) and contacted Apple on many different platforms about my issue and no help! I am unable to call Apple about my issue either and I cannot continue anything until the internal error I found in Apple ID has been corrected. Again, my issue is not in any one of the help support options or FAQs. I have tried different multiple searches about my issue and no help has surfaced. Apple Support has not been supportive as of late and customer service has gone down hill since 2016. Disappointing.

Apple is not open to feedback.. I sent a number of complaints about how Apple is advertising their headphones as hearing aids and watch’s as emergency health devices then using software updates to make their obsolete with software updates. The latest IOS 26 bricked my watch and slowed down my phone to the point it is no longer reliable. They also made all their phones smaller so if I did “ upgrade” it’s actually a downgrade unless I buy a pro max which is unaffordable. I have been with apple since the first iPhone but I can no longer afford it. I got a new watch, it’s scratches so easily compared to the old one. My iPhone 15 also scratch scratches so easily compared to the old ones. I complained over the phone and in writing and no one responded, despite numerous follow-ups and following their processes. They also make their complaints process as prohibitive and difficult as possible to avoid dealing with them. Apple has lost sight of their customers needs. I’ll be slowly moving everything away from them. And when I say everything I mean all 7 devices, my husband’s five device devices, and my mum’s three devices. So it will only cost them, but they don’t care.

The worst. I’ve had a terrible customer service experience through this app this week and they won’t let me make a complaint unless I call them which I’m reluctant to do as I want everything in writing given the hours and hours of personal time I’ve wasted trying to get this solved, including a call I’ve already had where they hung up on me by mistake and didn’t bother calling back. So I’m complaining here as there’s none where else. Do better Apple!

Great App with Great support and customer service. Some people are saying that you can’t chat with Customer Support, however all you need to do is find your problem in the app, click on it, scroll to the bottom and you can press Chat. The experience I had was brilliant. I chatted with Crissy and we sorted out our problem easily. The great thing about Apple is that they help you for free beyond when you buy the product. They care about their customers. Thankyou Apple for your help!

Disgusting. I am trying to login to Paramount which I paid for via Apple. I cannot log in. It took ages to get any contact with support. I finally found a 1-300 number. An automated voice said they were open 9am-9pm but didn't say WST or EST. They sent a link to "help". It was a link to the "Apple Support" App. The App on my iPhone is still downloading and that started 1 hour ago. The App on my iPad is frozen. There is clearly no such thing anymore as Apple Support. Monsters.

Scammers!. Be careful to share any information with them if your device is faulty. My iphone X silent button won’t work, then the support team asked if I did anything with the phone, I raised the hypothesis there was a bit of sand on my pocket. Immediately the staff told me that I broke my phone, and it was my fault. They are scammers! I paid a great amount of money to have a phone that can be easily broken. Also, I had apple care, but they said they could not do anything because my phone was from Japan. So, if you think that apple care is global, it might be better to check the coverage. Yes, those terms and conditions that are almost hidden.

Apple’s Replacement Policy Is Financial Blackmail — Absolutely Disgusting. Apple confirmed my iPhone had a speaker fault and offered an Express Replacement. I was clearly told I wouldn’t be charged unless I failed to return the old device. But as soon as I accepted the replacement, Apple tried to charge me $2,299 upfront — even though I’ve already paid for the phone and have AppleCare. Here’s what makes this worse: I just buried both of my parents, spent over $25,000 on funeral costs, and I’m financially drained. I don’t have $2,299 sitting in my account for Apple to “hold.” Because of that, I’m now blocked from getting a phone I’m entitled to under warranty. And what’s Apple’s answer? Go into a store so they can try to fix it instead of replacing it — that’s the trick. If you can’t afford their hold, they push you into a store, backpedal on the replacement, and make you wait even longer. It’s a scam disguised as “policy.” When I spoke to Apple’s resolution team, they were rude, dismissive, and completely unempathetic. They didn’t listen, didn’t help, and made things worse. This is not customer support. This is financial coercion, and it targets people when they’re most vulnerable. I will be reporting this to Consumer Affairs, the media, and posting this on every platform possible. Shame on Apple for treating loyal customers this way.

It is SHOCKING. I used texting support. Within their working hours, Sometimes it works and sometimes it shows that your location is not supported. Tried in calling was and it never resolved issue regarding my apple music. I cannot remember how many times I had to explain my situation and go through step by step from beginning to end.!!!!!!!! Everytime I call, I had to spend at least an hour on phone sometimes two hours but it never resolved. Even though I provided my case number but I had to do everything from the scratch and non of manager(staff insisted) did not fix my problem at all. Even did not get closer. It is very SHOCKING CUSTOMER SERVICE!! I won't never purchase any of apple's service again. Been with apple for a half of my life. But this is END

I need support for my other phone,. but to get support I need to update the app… to update the app I need iOS 18… but it’s an iPhone 8+ and it’s up to date at iOS 16. Why do I need to update to send a text message to support? I would love to use the other phone but is zoomed in, wont zoom out, and don’t get me started on Siri….. she always shuts down my phone when I ask..not today though, everything else I need to unlock my phone, buttons aren’t on the screen, and for some reason Face ID doesn’t work now. The 1 star is for attention, i figured it’s better than the only other option I have which is call emergency services.. I have texted support many times before and the support staff on the other side are AMAZING… if ONLY I could contact them.

Can’t reset your apple password. Can’t reset your apple password unless you buy new apple product. I have an old apple air computer, went to go look at some old photos which need to be downloaded from icloud, even though I pay $4 a month to apple for more storage, I can’t access on my laptop because it’s out of date. Can only reset my password on someone else’s device and even then have to wait 24 hours. Basically paying apple to not give me access to my own photos and videos. JUST MAKE A WEBSITE WHERE I CAN RESET PASSWORD WITHOUT NEEDING AN IPHONE/IPAD.

New system update. Since Apple has released their new update they have completely screwed up music that is on my devices. Not only playlists and albums purchased, but all the cds and MP3’s that I transferred to Apple so I could listen to them - (because you can’t buy CD players easily). Some are not even available on Apple anyway. It seems that Apple want everyone to subscribe to Apple Music so they are assuming that everyone can afford to pay constant subscriptions to everything....Apple TV, All Apps, Apple Music, Storage, Books. etc etc. Although some people are obviously millionaires there are many that aren’t and I feel that Apple are becoming greedier and greedier. Shame because you have a great product but you are slowly losing it. The support is awful for repairs and sorting out problems, you have to search online and on u-tube to learn how to do resolve issues. You have closed down most of your stores and many unscrupulous repairers have called themselves ‘Apple Approved’ when in fact they are not and they use second hand parts and just rip you off in other ways I won’t bore you with on here. They even tell you that it’s impossible to get new parts from Apple. Beware Apple because there is nobody to regulate these unscrupulous people and it’s because Apple doesn’t have the customer service it should. Please sort out all the bugs that this new update has caused - you released it FAR too soon. Also, think of the poorer people who can’t afford subscriptions and just want to listen to the music they have or can afford to buy. I updated to Catalina and it was a nightmare to sync my music, kept telling me my own cds were not available in my country 🤔🤔 because you wanted me to subscribe (will happily do that if you want to pay for me) Although you still won’t have some of the music I have and want on my devices. PLEASE SORT IT OUT

Overpayments. I bought my iPhone at Apple shop in Garden City, Perth, WA last April. I was not told that I would be opted in for Apple News, Apple TV, Apple Music. It has been charged to me each month since then and I have not used any of it. I request a refund for the months I have been charged. I have received a few refunds, but not all back to April. I am an 83 year old Pensioner who has always used Apple Products. Please look into it and refund!

Great support. I was helped on a complicated issue with my laptop and tried the app for support. I expected I needed to get an appointment with the genius bar but when I was connected to a senior support person, he actually solved it for me. It took about 25 minutes but they worked through the issue diligently.

Terrible customer service. Open weekends but understaffed. Some departments aren’t available, long wait to speak to customer service representative and then advised 30 minutes to speak to a supervisor. If you’re unable to handle the call volume, you should either increase your staff or not open on weekends. I ordered a battery exactly 2 weeks ago. Was advised it would get confirmation 3-4 days after. I called on the 4th day, advised they changed the service standard to 3-5 days and to call 1 day later. I waited until today to call, and got the spiel about the department who could answer the enquiry was not in, and to speak to a supervisor was 30 minutes. Which at that point I gave up.

Thieves. I received 3 unknown charges to my payment method and I am unable to find them in my purchase history to dispute them. I contacted Apple directly to refund the unknown charges to which they declined and referred me to their T&Cs but would not tell me which part the charges (that do not appear in my purchase history) relate to. So they’ve basically stolen money from me. Apart from calling the Police what other options are there?

The Advisor was great. I had a problem with an unrecognised purchase and we called Apple Support about. Our Advisor, Alvin, was AMAZING. He was polite, kind and funny. Although I didn’t get the problem solved with Apple, as it wasn’t related to them. I did have a very sweet phone call with a very nice man, especially since it was quite late at night. He also advised what else I could do to solve the problem. This man deserves a promotion. (Apple Support Australia)

Apple Store credit. They really helped out and the person I was taking to was Rockell at first I didn’t trust him but when he asked for my Apple ID I was a bit sceptical but I gave him it and he restarted my balance which is what I needed so I think this app is great for problems whith your apple products

AppleCare is a waste of time. I have always believed in the service of Apple expecting that it will not let me down. Paying for AppleCare for many years and now waiting more than 4 weeks for a replacement phone, 10 hours wasted in phone calls and multiple senior staff later, I am still kept waiting with no end in sight. Not the kind of service I was hoping to get from Apple. It’s been super frustrating and a huge disappointment

Always aim to land on all freo not one Sulky strong shampoo or conditioner but in the ingredients.. Thank you to everyone who have been supporting us, who sometimes do need a bit of extra help to meet up with expectations and chatter about positive.

Help with 2 mystifying issues. Fixed! 5 stars.. Was very satisfied with the Apple Support i received today. And all via text messages too! Clear. Patient. And resolved. One thing. Then the other. Excellent! Thank you ! Barbara Sindhu Quinn. Canberra.

Fantastic service!. I had problems with my iPad and an invalid Apple ID, and a deleted email address. Within minutes I was told to download the app, find the problem and I had a call back within 60 seconds, and a further 15 seconds was talking to someone. She fixed my problem and was so friendly. I never ever write reviews but good on you Apple!

Not Expert in resolving issues. I have an issue with my Purchased softwares with My New Mac Air M2 . Softwares were already installed in my mac but they were unable to update , those soft are not linked with my apple ID. Apple Tech dont know whats the issue is and how to resolve it, they are putting me to the next person on line, and next to the next and next to the next , but strange thing is they dont know how to resolve it. It’s frustrating, they put me on hold about 2 hours and 3 days with multiple calls . I am so disappointed. 👎🏼 i would give you minus -5 star if i could .

I can’t download apps that cost money even though I have an apple gift card. It won’t let me download apps that cost money even though I redeemed an apple gift card yesterday! It says that I have to put PayPal details In but I shouldn’t need to. I have tried multiple ways to try and get it to work but none are working. And I don’t even know how to contact apple support so that is not very good Apple. I hope that you can fix this so that other people like me can download our apps that cost money.😡

Utterly disappointed. The Apple support people have always been wonderful . Unfortunately for years I blindly trusted Apple with everything . If I messed up I could always rely on support for support . Late Jan I lost my phone and I could not remember my Apple ID password . I had always trusted that apple would be able to help me out in such a situation . We place so much blind faith in them . For the first time I did not have insurance and I had to find almost a $1000 for a basic new iPhone . To my horror I had to create a new Apple ID . We pay the premium because our lives get bound to our iClouds. For the next month I try to take out Apple care . Meanwhile apple accepted 7 payments for subscriptions that are linked to my original Apple ID . They can’t reset my password but they can take my money even though they are aware that I can’t get access to my old Apple ID . My credit card can only be linked to one Apple ID . I can not use it on my current Apple ID . Which means that I can not pay for my Apple Care insurance until Apple is able to unlink my credit card from the Apple ID I can’t access because I forgot my password and I lost my phone .

Useless and unhelpful. Staff are polite but unprofessional. They took my money for an unauthorised transaction. I don’t have the product. They won’t refund my money (even though the game company support my claim for a refund). Apple support won’t explain why they won’t refund my money. They won’t switch me through to a manager or escalate the complaint. They won’t put the “denial of my claim in writing”. They won’t put anything in writing but my claim number. Clearly they stonewall customers in the hopes that the customer will have no evidence against them when the customer is forced to put a complaint into the ombudsman.

Apple or SCAM??. I have use Apple products for over 20 years because it was supposed to be “simple” and “secure”. The last few IOS updates on ALL my Apple devices (iPhone, IPad AND both my Macs) since the COVID era circa 2020 have resulted in absolute MAYHEM, every time. After endless attempts over the years to get it sorted myself by following the advice on their forums, I have given up and contacted Apple via the phone. I spent 2 hours with one of the “senior” advisors trying to rid my phone of “system data ghost files”, which were making it IMPOSSIBLE to use for ANY tasks. I had to give permission to random “engineers” from Russia (!!!) to access my phone and my computer. The issue never got resolved, and now both my phone and even my computer are COMPLETELY out-of-use. I’m literally stuck, with no way of opening even the most basic of apps (like my emails and messages) - but MOST importantly, I’m unable to access the weather and state emergency apps: and, right now, this could LITERALLY cost me my home and my safety, as we have an actual Catastrophic Fire Emergency in the area nearby. I am so disappointed and furious, that I truly will be abandoning Apple / selling on my Apple products as soon as I’ve resolved the IOS issues (when the fire danger is over).

Amazing service. The person I spoke to was incredibly helpful and understanding of my issue not to mention a lovely person. The conversation made my day they were so kind! If my person is reading this I’m Jazmin with the broken Mac battery and I love you, you are amazing! (I used the message option)

Fantastic service. I requested a call about an iPhone 13 pro issue. Thought I’d have to wait but a lovely young man listened to my issue, investigated and got back to me, apologising for the delay. He wasn’t able to help but has emailed Apple with the issue do an update can be arranged to fix. Fantastic service.

Service booking. Had a terrible experience week or so ago, after booking via app. Fact- have 2 phones for work ( 6 and x) and have every phone Apple have made . -spent 10’s of thousands of dollars on Apple products for my business -had Apple 6 crashing and just turning on and off. I thought I did something wrong as I was in Usa on a break. -when I got back to Australia I find that I have friends and staff that had simular problem so I booked . -I came in earlier than my scheduled appointment and although I waited 3 hours or so I was grateful to have someone at genius store at cbd to help me. -I found out that my phone issue was triggered by latest update. -they tried to restore ... unable to -only other resolution , restore from scratch ... this also didn’t work. - then the manager has refused to help me any further and a replacement handset was to be charged at $390 , and that I should be happy. -After more painstaking time ( had now been in store for 4hrs with my irate girlfriend) I was told that I would get a replacement 6 for $180 and that’s it . I had 24 hours to think about it , that was from the manager. -I have always been completely loyal to Apple and have about 20 desktops and 10 MacBook Air and pro and 40+ iPads in my medium size company. This was not even factored in. - the whole issue was triggered by a software update ... I have now had enough of this . I have never had a real issue with Apple (other than Apple business dept offering a worse price and service than other stores ... yet I still used to buy from Apple by getting a price elsewhere and price matching) I am so disappointed in Apple , the staff were polite , but there was no gesture of goodwill and zero using the opportunity to further enhance their reputation from me . This is the first time I have ever written a review but felt so misunderstood and unappreciated.

Apple TV remote. I called Apple support this morning and spoke to an amazing gentleman named Anthony. I was enquiring about a past generation Apple TV remote and he helped me so much with trying to find it and it made my day. I would highly recommend to use Apple support for anything regarding there devices they are amazing. I did also have a little joke around about with the Apple TV remote about how much easier it would be if it had find my phone/device on it and the lovely gentleman Anthony said it’s a great idea and I should write a review. Have a great day Apple and Anthony 😊

Just works. Some of the negative reviews are ridiculous. If you want support than simply typing your problem into the Apple Support app will give you the solution 98% of the time. Need to talk to someone just click the call option and Apple will call you back and walk you thru your problem. If you struggle to operate a light switch maybe give up and go live in a cave.

Images sent via the chat are not viewable by support reps. It's a bit of a silly bug, but if you are chatting with Apple Support using this app, and use the function to send/attach images from your photo library, the support rep (in my experience over numerous chats now) is not able to view it. They all say that they're not able to open it. I have a suspicion that the app is sending the images in HEIF, and the backend platform that the support reps use to carry on the chats simply cannot view HEIF images. I've been asked by some reps to send images in JPEG or PNG format, but the app doesn't give any option to choose the format as far as I can see. So either the backend needs to be updated to be able to view the images that this app is sending, or the app needs to be updated to convert images into an appropriate format before they are sent.

Apple is selective about publishing reviews. Don’t bother reviewing as you’ll notice they don’t publish all the critical reviews. On photos app I’ve attempted 3 to 4 times for a critical review and it’s no where to be seen. We used to be able to access Genius Bar simply and usually the issues were resolved ( that we can’t do ourselves) now Genius Bar is like Fort Knox. All roads to navigate for assistance will lead you away from Genius Bar. Instead you’ll talk to some one and it will generally result in resorting to wipe your phone. End up wasting so much time reinstalling and it’s not really worth it. I’ve had apple devices for most of my life but it’s gone down hill and my recent issue with the horrendous os26 and ruining my videos is the nail in coffin. My warranty runs out next month. Not that there was any benefit to having a warranty or the rip off Apple care ( money for nothing) as Apple is slow to act and provide obstacles at every turn. I’ll look at A Google phone as Google photos seem to work well.

Support for Loyal Long-Term iPhone Users. I have an iPhone X and many of the apps I previously relied on can no longer be used because the required iOS updates are no longer supported on my device. I have been an iPhone user for almost 15 years and I would like to continue with the brand, however it has become increasingly difficult when app functionality depends on purchasing a new device that now costs over $2,000. I believe Apple could address this by extending iOS compatibility for older devices or by allowing a wider range of app updates to run on previous versions of iOS. The iPhone X still performs well for everyday use and it would be greatly appreciated if it was not rendered obsolete purely through software limitations. I hope Apple will consider supporting loyal customers in this way as it would encourage many of us to stay within the ecosystem rather than feel forced out of it.

Great experience . I would recommend this app to everyone who owns an apple product. I hade a problem with my MacBooks Bluetooth and I got my phone and got on the  support app and the lady I chatted with asked me what the problem was and some information about the computer and them sent a list of steps to follow in the end I got my Bluetooth working. Another thing you can send a photo to help with your issues so you don’t have to try to explain the problem if you don’t know how to word it.

Failure on Flagship iPhone 15 Pro Max - Very Disappointed!. I am extremely disappointed with my experience. I am using the iPhone 15 Pro Max, Apple's most premium device, and suddenly horizontal white lines and flickering appeared on the bottom of the display while I was just scrolling. There is absolutely NO physical damage, NO drops, and NO water contact. Despite being a well-maintained device, the display has failed. This looks like a clear manufacturing defect in the OLED panel. For a phone that costs over 1.5 Lakhs, this kind of hardware quality is unacceptable. I expected better reliability from Apple. Now that my warranty has just ended, l am being asked for a huge repair cost for no fault of my own. Apple should take responsibility for such internal hardware issues in their flagship models.

Don’t relie on everything. I went to an Apple Store and they sent me back to Apple Support App. It’s incredible how apple doesn’t want to solve their faulty products. This app should for you try to find a solution and talk to anyone by chat, instead they have a bunch of “faq” for you try to solve by yourself and give up of your warranty or pay for a new purchase.

I use alot good idea bad customer service!. Not all problems listed to choose after connecting to people the last three times has resulted in long conversations with no support or solution who say sorry your going through this and I’m happy to help you today further I understand what you’re going through WHICH IS A LIE WHY LIE??? End result please take it in to the apple Store not everyone has one nearby nor do we want to go in support should know how to help in the same way ridiculous!

They dont know how to answer questions. These guys avoid your enquiry and want you to understand they have more power than you! Unpleased by just one experience, asked why my iPhone 11 was slow when I turned it off and they keep saying that I dont know how to turn it off properly that I am meant to hold the power and volume, but again I said I turn it off by pressing the power button once and its delayed by 2 seconds. Then the lady kept ignoring my enquiry and began being such a complete cow! Kayla, you better lose your job after this

Really excellent, much easier than using the support website, particularly for iOS devices. This is really great ato use and much more reliable and searchable than the Apple support website. It’s a real time saver and the integrated contact support options work really well too.

“Thank you for thanking me”. I cannot believe it was Apple that I was chatting with. After numerous security checks, u finally make it to the advisor. Who, 7 minutes into the chat wants to throw in a free ID check, thanks for every single thing, wasting so much time, knows nothing, reading something of the screen takes minutes, puts u on numerous holds comes back with absolutely nothing. I could have taught a dog how to shake hands in the amount of time I spent to make an Apple support advisor understand the issue I’m having. Unbelievable! Unbelievable!

They didn't support me. 3 chats, 3 phone calls 9 days, no resolution. I can't download apps unless I allow a developer to take $20 for an app I never used. The solution? Make a new Apple ID and lose access to my existing apps, let the developer scrape $20 or get a lawyer. I don't have spare money. I don't have the capacity to fight Apple. There is no escalation channel. This isn't not the customer focus that has kept me in the Apple ecosystem for 20 years. It feels like a violent and illegal exile in which I am no longer welcome as their customer.

Sorry, there is a network issue.. Your chat ended because of a temporary system issue. Please wait while we connect you with the next available Advisor. And advisor will be with you in a moment. We look forward to helping you. After the 3rd time I got this message, I gave up. ‘Promising’ though.. the Advisor’s were trying to help, but I did NOT get a resolution on my issue, because I’d go through a whole speech describing my problem, just about get an answer.... then..... “Sorry, there is a network issue”... I don’t know 100% whether it was mine or theirs?... but I’m on broadband... and with names like, ‘Viswajith’... I’m wondering if they aren’t in some 3rd world country, with a couple of tin cans connected to the internet?

Mr khoa. I booked an appointment with Genius Bar for battery replacement. Battery health stuck at 86% for years and drained within 5-6hours. They refused to replace the battery even though I have been paying apple care plus for many years. Have never get anything replaced before but the only time I need actual service they refuse to do so. Apple care is a scam and the service is getting increasingly worse. I just bought ip15 pro and regretted. Will not be future customer of apple.

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Apple and their Apple support are a bunch of crooks. They stole my $160 with faulty gift card that rip off code and REFUSE to refund money due to the power of the adhesive they use to cover the redemption code. I tried contacting their online support and they “escalate it” to their phone line where the individuals I spoke to in the first claimed they would send me an email with a form to fill out and NEVER sent the form. On the second call they sent the form and I filled it out giving them photos of what they asked for and they asked for me to label the receipts and card with the case id and resend it back. They then wanted everything in 1 photo and then claimed they can’t read it and I send them extra photos where you can see each item individually and nothing happens (Essentially ghosting me to the point where they hope I forget about it). After numerous calls and online chats with their online and offline support. They essentially have now ghosted me and are trying to Hide my negative review of the poor performance. If needs be I’ll post it on X and see how they “censor” that feedback. They gave me the runaround for a whole month hoping they can get away with it. I’m no longer purchasing any more Apple products for myself, family, friends, etc.

Necessary. It works. I must say that people amaze me. How can anyone write a bad review because the app does not work on very outdated iOS versions and are paranoid to update. That's the way software improves, with updates. If you are smart you wait until the update has been out for awhile to be sure it doesn't have big issues. To NEVER update iOS is just foolish. I always have the latest iOS version and always wait a week to be sure and NEVER had a problem. People have to stop complaining and use their brains. If you are paranoid then find a good psychologist or shrink because the problem is you, not the way software is improved. Do you think that the way software gets updates will change with giving lousy reviews about updates that no one else has any problems with? It's the old thing that if everyone thinks you are crazy then you probably are or at least if you don't think you are it doesn't matter.

Worst service ever. I called to see why they put recovery in my account they said because changing my phone number then this lady very very rude calls back before we finished talking she hung up the phone and said I can’t help if she can’t help why is she sitting on the desk we have total 11 apple devices and 4 icloud accounts that we pay every month i will close up everything i will deal with Google and other companies much much better at least they will listen to you and your concerns..

Doesn't work and won't book appointment. Diagnostics on iPhone complains about not receiving diagnostics through a link which hasn't been sent and then greys out the option to book an appointment at the Apple Store. I tried to follow your method, got no value, and am now walking into an Apple Store without an appointment.

By weekly fees. Well I’m not sure what I’m i or dying for that I’m being charged almost weekly different amounts I would like a print out sent to my email with the dates , amounts and what the charges are for exactly!! From the first payment until the last payment taken out last week please

MY IOS ISN’T HIGH ENOUGH FOR THIS APP?. Rubbish! I’m a senior who cannot presently afford to upgrade my iPad. Most apps routinely offer the opportunity to download an “older version, compatible with my device”. Most, but not an Apple Support app for an Apple device? I won’t discuss the optics of this here but with decades of business management experience & education, I’ll just say that Apple cares nothing of customer service, in my opinion. This is just one of many examples, so they don’t deserve our business.

Payment scam. Don’t download this app. After an hour of asking me about phone issues, the customer service rep sent me to a webpage that didn’t work then emailed a payment request. When queried, they were unable to provide me with any of my account basic information. Then they asked me to summarize the my issue, after explaining it to them for an hour. Total scam.

So impressed with the aptly named “Geniuses”!. The staff at the Upper Canada Mall Apple Store in Newmarket, Ontario, are unbelievable! So kind, patient, and friendly, as well as very smart. The place was jammed today; I had my appointment scheduled and was looked after immediately. I cannot think of enough accolades ,and superlatives to aptly describe the staff. I just had my battery changed, but they made me feel like I was the most important person in the store. Their kindness and patience knew no bounds. I so appreciate the attention and help I was given and I feel they should be made aware of how very special they are. I don’t grasp new concepts very easily any more, but they were not the least bit concerned. Kindness and patience seems to be at the forefront of their customer service. It was a great experience and I hope the staff are shown this missive. Thanks to all the Geniuses! You are all so very appreciated. Denny Diamond

No support. No support from the rep on the app. Seems like they are preoccupied with something else. Not a one on one experience. Rep avoided questions. I had two issues, rep passed me of both times, once to thier web site. I could have dine that myself not waste 20 min to be told to look at the web site. I also had to ask to end the chat 4 times so I could leave feedback. Don’t waste your time just research the issue on your own.

Do it yourself?. Hardly useful! I chatted with three separate people about my issue. Two hours later nothing is resolved. Being told to read articles and then left to figure it out on my own does not equal good customer service in my books. I am extremely frustrated and still have a non-functioning iPad seeing as my issue seemed to stump all the agents. Overall not a good experience.

5 stars review seems fake. - Apple recovery system is terrible. - Their customer service will tell you it’s out of their hand and there nothing they can on their end - Honesty whoever designed this recovery system is definitely aiming for a smaller market.

Nuts. Says it will work on my iPad mini, but won’t download unless I upgrade to ios 14. My iPad mini will not upgrade to iOS 14. Also says support for all your Apple devices. I have around 20 Apple devices, the only one which will upgrade to iOS 14+ is my latest iPad pro, which also has many faults and glitches, swipes, touch selections, continual disconnects of earphones and buds, wired and wireless. I am not a happy camper. The other issue is fancy hi-tech machinery but virtually nothing on the software front that has any actual useful function. My old trs80 Tandy had better apps. I don’t buy expensive computers or tablets to play games which seems to be the trend nowdays. I would prefer opting out of seeing any games on any of my machines. Please add this option.

Doesn’t go beyond the continue screen. Downloaded the app. Doesn’t go beyond the privacy prompt

Your mistake. I didn’t order the app. I was signed up by the salesperson without an explanation was to wha it was. Please cancel this. I don’t want or need Apple Care !!!!

One stop shop. Has everything needed to get Apple support.

Avoids helping any way they can.. All the cards I’ve tried have always been declined, requiring constant corrections even though my billing information never changed. Even my default card was declined for no explained reason. Attempts to change this went nowhere as apple decided that my password was suddenly incorrect, requiring several new passwords over the course of two years, and even then my cards and passwords were still invalid. Attempts to contact apple support were useless since a human could never be bothered to help.

Poor service. Hanged up on me and lied to me about fixing my iCloud photos

The worst customer service I’ve ever experienced. Literally stabbing my leg would be more of a pleasing experience than reaching out to your customer support

Don’t use unless you have all day. I’m SO frustrated I could cry. I tried for help 3 different times tonight. The last guy I stayed in the chat for an hour and he still hadn’t resolved it. So easy...wanted to know why my daughters screen time was not blocked when I blocked from my end. What the heck is the pint of this app? To waste peoples time and frustrate the heck out of them?!?!?! . It shouldn’t take 25 minutes for the rep to figure out what the heck I need help with. So bewildered right now.

The dumbest recovery experience possible. Trying to unlock an iPhone 6 to give to children. Cant remember the unlock code. Device said it can send a recovery code to another device, an iPad I dont have anymore. Ran through the troubleshooting to recover passcode. Wanted me to login into an @icloud.com account I dont remember the password to. Attempted password recovery to the @icloud.com email and it offered to send an unlock code to the iPhone 6 that isn’t working. Did “text me an unlock code”, entered the code, then the program wanted to send a verification code the the @icloud.com account I was trying to recover! Sure seems like Apple’s got a team trying to make owning their products as frustrating as possible. Thanks for nothing Apple

Requiert iOS 15 minimum. Dommage pour l’utilisateur qui possède un appareil « obsolète » pour qui demande une réparation. Je vais sur le site web, qui va me donner le choix du service requis. Alors pourquoi une telle approche? Merci

Outstanding. Excellent app with great content. Perfect for any age group and skill level: covers helpful info that can vastly improve everyones day to day experience and benefit from- teaching interesting facets of IOS they may not have known otherwise.

planned obsolescence.. Perhaps making the support app incompatible with older devices was not the best plan. I’m running an older iPhone6 with the most recent available iOS (12.5.8) and the app says to update for use, and of course the update requires iOS 13.1 or above...

Support is horrible. I never write reviews however I live remotely no where near an apple store. Lost my phone skiing. Got a new phone but forgot my Apple ID password .there is no way to reset the password with out a new number as I have to wait for my phone provider to mail a new SIM card. Pretty much told tough luck here are some numbers to call to see if they will help!

Extremely poor support. Long time apple supporter but recently experienced extremely poor customer service from Apple support agent. The representative was unhelpful and lacked effective communication, leaving me frustrated and dissatisfied with the overall support. It's disappointing when a company known for quality falls short in addressing customer concerns.

Apple support NOT!. Useless says an update is available but after it fails multiple times, I noticed in grayed out print that iOS 13 is required. As I am using an older iPad I guess everything is getting outdated by these so-called improved applications that make your existing devices useless! Why force an upgrade when it is not compatible with existing devices making them even more useless. Should have left well enough alone for people with older hardware. Not a happy camper!

Perfect. This is great! Couldn’t find what I was looking for then this came out and the Apple staff helped so much !

Code d’accès. Mon code d’accès ne fonctionne plus sur mon nouvel iPad 9e gen. car j’ai utilisé un code d’accès envoyé sur mon vieil iPad pour confirmer que cet iPad est le mien. Sans ordinateur, impossible de réinitialiser. Le soutient technique au téléphone a ne fût d’aucune aide; on m’a dit de me connecter à iCloud.com/find , effacer mon iPad. Puis rien. Mon nouvel iPad me demande encore mon code d’accès et maintenant indisponible pour 3 heures. N’ayant pas utiliser le Touch et n’ayant pas transférer mes données, on m’a dit de me rendre à un magasin Apple qui se trouve à 90 minutes en véhicule. Expérience vraiment décevante. 😰Je me rendrai à un informaticien afin qu’il utilise son ordinateur 🖥️ pour m’aider. Des frais inutiles.

FaceTime. Hello. Is it possible to add “screen share” feature to FaceTime? Similar to what Zoom has and what Google Meet has? It would make it so much easier for those of us who teach. Thank you.

Hard to make reservations in Apple Store. The staffs in Apple stores are more like scamming now. Each time I was asked to remove covers and they will check if there’s scratches instead of solving your issues

Very Helpful. Apple support has always helped me with some major problems. If you are someone needing professional help or are not good with tech and have a iPhone you should 100% download this. Thank you apple support!

Doesn’t work. Doesn’t work very well. Half of my messages don’t go through. Sometimes it takes so long to get anything to go through that the agent disconnects me. The customer service agents are not very helpful and seem more like bots most of the time. If you need help with your account or anything more complicated than adjusting your volume you should not use this app.

Privacy concerns. Not very impressed. I want to know if the connecting agents that assisted me during my report request at legions apple employees and are sending me genuine apps urls. Also the automated system agents always ask me for my email and information which apple should already know we

Exactly what you’d expect from a bunch of malnourished Chinese kids. Not helpful

AppleCare is a scam. After being an Apple customer for over 10 years, I have had no problem until I went travelling last year and my AppleCare plan had been cancelled without my knowing, and it was impossible to reinstate. They said they cancelled the plan because I travelled to the US from Canada and changed regions. After many false promises from support staff saying they will fix the problem, I ended up talking to a very rude, unprofessional senior manager who did not offer any solution to reinstate my AppleCare plan. I can’t understand why I was met with such hostility from a manager when I have no record of even asking for support before. Apple as a company has gone really downhill and Applecare is a scam now.

Toujours là. C’est toujours un bon aide. Merci qui ? Merci Apple !

Extremely disappointed with service specialist via message option. I'm extremely dissatisfied with the service I received. The response times were painfully slow, and there was no sense of urgency or empathy from the representative. It took them an entire minute just to acknowledge my message, another minute to respond with ‘You’re welcome’ after I said thank you, and yet another minute to say, ‘Let me look into it.’ This level of delay for basic interactions is unacceptable and nowhere near the standards of service I used to expect. It’s unbearable to see how far the service level has fallen.

Purposely doesn't work in iOS 10.3.3. Won't work in iOS 10.3.3. What if there's an issue updating to iOS 11?

iMessage forced. Forces you to use imessage

Help with iPad pro. Today I had occasion to need help with an overheating iPad. Used the app and got almost instant service and great advice. I’m sorry some people aren’t happy with the app, but my experience couldn’t have been better. Have to wait 48 hours for the iPad to assimilate all the upgrading I had neglected and then we shall see if the problem is resolved.

The pop up kings. All apple is is pop ups every where, Apple TV pop ups constantly press and hold for more options THAT NEVER GoES AWAY, pop up there’s ear pods near by THAT NEVER GOES AWAY, Apple Watch endlessly hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey HEY HEY…WHAT…Apple Watch can’t show you that, check your phone! my god am I sick if this over priced junk that only works properly some of the time, but you bet there will be never ending pop ups THAT NEVER Go AWAY. How about I get rid of this junk over priced crap and go away myself.

Apple refund denial. I like apple a lot since it has all the support available, it’s great since all the resources are available but someone made 4 transactions that I didn’t purchase and Apple keeps denying my refunds, I hope it improves. Better way to help the customers

Full of bugs; no response from advisors. Tried connecting with chat support (AppleCare should give priority access), wait time was listed as 2mins and less and waited for 10mins, no response. Tried calling feature and it gives an empty pop-up with ok button. Never going to use this app to connect with support again.

Customer service. Customer service with Apple has taken a nose dive over the years. After being an Apple junkie and spending $10s of thousands of dollars on every new iteration of phones and desk tops and laptops I am done with Apple.

Susan Allan. Best app I’ve found to do the job I feel so relaxed and relieved Great work Thank you so much

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Phone and service sucks. So I think I’m getting a 2000 dollar phone with all the bells and whistles No all I’m getting is a copy of my kids iPad and all their games and poke something cards . Wow great buy. Spend couple hours on phone to support whom then says they are sending me a paper with everything we talked about with the instructions Never got that info Meanwhile I’m getting mail frequently saying my care help is ending and I will now have to pay. So I’m rushing in all these calls Next thing the free one year Apple TV is messed up doesn’t work charges me. Get the charge removed they put the blame on me for what ever , then .. I stoped the charge for that year charge so you don’t forget and get changed for the membership. Well they canceled the whole membership . Am I dealing with bell someone shake my head. My phones and tablets are all messed up still all five of them. Its not like I haven’t spent enough money with the company. Everything I have bought new and outright. My phones and tablets are all connected as one. What does the rep tell me,,, buy more space on iCloud. No, I need to put separate names on them an the problem is when I do that the emails will not verify. That is what I need help with . All I get to day from a supervisor is -you can find all that help at WWW. Blaaablaaa. I know where that is and it’s is not helping that is why I am making these calls. I mains well go back to blackberry and talk to someone in the call Center ten thousand miles away What do I now do with all these phones and tablets I still have one phone I need to set up as a phone but haven’t been able to get a chip for it because I can’t get past this problem all this time. All because I bought this iPhone max pro. The whole family is against me to the point I have had to sleep outside which is dangerous for a woman I did cause the phones to join it is the stupid iCloud and if iCloud can cause a family to turn against a person who is crying out for help several times. Who doesn’t even know they are making the mistakes such as the Apple TV. You are an insensitive company. I don’t look forward to any more business with you

No rating yet BUT. Those of you with gift card issues, YOUR FAULT. Im sorry you got scammed but... thats CERTAINLY not APPLE'S fault. Those of you with issues recovering a device... Use a computer and the ITUNES APP on a computer to factory reset. I hate apple. But YOUR issues are NOT reasonable

Apple community has better info/solutions. You can’t seem to ask this site a question re:how an Apple feature works or why the device is doing this or that. And for actual issues where you need to contact an Apple rep, I find it more efficient to just call, but then again, I’m older and not very tech savvy lol.

Caring Customer Support. Excellent rapport, knowledgeable answers and tips to troubleshooting, helpful, polite and courteous. Love Apple!

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Refund. Apps say 7 day fee me trail. You see a charge of $64 come straight out of you acct you cancel the subscription within 5 mins tops and they deny you a refund. Thats fraud! Then when you speak with apple support they tell you sorry a final decision has been made with no explanation to why. You ask for supervisor and get told I will get you over to them but you will get same answer and yet she was correct still no explanation at all to why you are denied a refund on when you didn’t even authorized to take $64. And the supervisor says I will put in a complaint for you but the outcome will still be the same you will not receive a refund again no explanation why! When the app didn’t say zero refund or your agree to pay $64 today. 7 day free trial. Wow just false advertising.

Siris Volume,. STOP messing with certain so called improvements, please!!!! Siris volume should not change after setting it on its own. Also when I open my phone it always brings up a favorite contact, seriously? Now when you shake the phone to send a problem is occurring, nothing is happening. Yes we all know Apple wants to “improve”, YET it has NOT HAPPENED! So PLEASE go back to the previous operations at least 2 versions ago. Also before implementing the waste of space on the front screen after opening. It has NOT made locating favorites easier by any imagination. Then the automatic voicemail screening, I turned mine off YET, it keeps screening unknown calls! Really and this is an improvement???? Not!

Great for ordering support but stinks for follow up. Have a computer repair and nearly impossible to find out the status, been over a week in apple store and they send u a link to web support which is blank page or “error message” saying cant update. Then if u open this app there is no update either just the drop off appointment. You would think with all the money and skills apple has they could implement a simple WORKING system to notify the customer of whats going on. My only way to get update is call support have them call store, trick the sales department to ask one of the 2 genius people that work on mac there for an update and 30 minutes later be told 5 more days. Sad. Bad apple. Get it together. The overpriced devices should not be a struggle to repair, when the device doesnt “just work” maybe the support could?

“ Axomaly “ I don’t believe you. Axomaly what’s your social media account so I can follow you see if your telling the truth💪💪💪 this app is a one star app 🤫 with that review trying to get Apple to endorse 🤷‍♂️. Ashtion34 I believe you 100%. Apple still using axomaly review lol switch reviews maybe we will learn something new. I’ll be back. I’m back I absolutely hate hate hate hate… my iPhone 11 I’ve been so frustrated for about a year now. I need a Samsung after what you apple does. And I’m back 2024 and more problems with my service. The Apple wallet or Apple Pay whatever it is where else do you want my checking account you money hungry. is wak don’t give out information like they should on purchases transactions are different hard to understand why i don’t know. But Apple don’t care they haven’t replied to me once in any Apple iPhone app. No help.

Airdrop Problem. Hai, After I upgrade my iPhone to iOS 17.0.3, my Airdrop just auto canceled when I share a bigger size of file that needs more than 10 minutes to be finished of sharing. I’m a content creator, I think it’s not enough if you make a limit of sharing file in just 10 minutes. Because I usually have big size files, sometimes more than 7GB and it takes more than 10 minutes to share between my macbook air and my iPhone 12. Could you fix it, please, because I can’t do my job anymore. Thank you for your attention.

Worst customer service I’ve EVER had in my entire life. Im appalled at the level of customer service I just encountered if what I just experienced can even be classified as that. A few weeks ago my iPad screen shattered & after sending it in & having it replaced, it’s been a week since they said they were returning it. So I just downloaded this app since I’ve no idea the status of where my 1200$ device is. Upon texting this “care” I simply inquire with case & item reference # & after FIVE HOURS, it’s like pulling teeth. It’s like speaking to a person so lacking of how to do their own job that I actually felt I was being punked. Each time I asked the simple sentence “here is my tracking # what is the status of my device” they were answer in broken sentences about how please hold & then nothing comes. Then you have to remind them you are still waiting & the whole process begins again as if you didn’t even ask your question. I’ve just stayed up the entire night waiting & at end the guy or girl sends me a link to check my own repair after FIVE HOURS of saying they’d check that for me. And guess what - of two links sent to me, NEITHER EVEN WORK & were links to “page cannot be found” & then when I say this is AWFUL customer service, they tell me to call a # to check and then the # doesn’t work either & then they say “bye for now” — APPLE is an international conglomerate, and they’ve outsourced not only somewhere far, far away with people I could hardly understand (WHICH IS FINE IF THEY TELL ME WHERE MY STUFF IS after *FIVE HOURS*) but it was even worse than that because they had NO IDEA how to check their own company status nor did they seem to know how to perform their job. It was like talking to kindergartners on break at some pre school so distracted that when you get them back to you they’ve totally forgotten why they are on a messaging thread with you. This happened ALL NIGHT. At the end I was told bye bye for now! With nothing answered, not an ounce of sleep & broken links and #s. Apple, I won’t ever buy another device from you guys. Your phones break, your customer care is a joke, where my 1200$ brand new iPad whose screen shattered glass into my hand without me even dropping it. 👏🏻

Formal Complaint Regarding Unresolved Charges and Service Failure. I am filing a serious complaint regarding continuous charges for a service that was never properly provided. Despite multiple reports and attempts to resolve this issue through every possible method, I have received no effective assistance. I paid for a premium service, but the app never functioned as intended, and my account could not be linked to access the paid features. I contacted support several times and tried every troubleshooting option available. After many attempts, I finally managed to reach a human representative, but even that person admitted they had no authority to help because the entire process is handled through an automated system. As a result, users like me are left without any real way to resolve our issues, while Apple continues to collect money for services that do not work. This situation reflects a serious flaw in the customer support system and creates an environment where consumers suffer financial loss with no accountability. I strongly urge Apple to review this matter, issue a full refund, and make immediate improvements so that customers can receive fair treatment and human support when automation fails.

This is a scam. No one answers chat. Report fraud. I’ve download the app and try to reach customer support. No one has answered me in 6 HOURS. None of my messages will send. I know it’s not on my end because I just messaged 4 other people. It says 24 7 support. No one’s there on the line I work government contracts. Next time I see Apple, I will respond to each of your questions with an AI monitored 400 page FAQ that doesn’t come close to addressing your question. I will insulate all my employees from any complaints - you will never be able to reach a human. To even reach the FAQ you have to enter government serial number that was given to you 18 years ago and solve an AI puzzle that is illegible Do you think I’m laughing? I’m gonna cost you millions of dollars. I’m sick of this.

Needs iOS 18.0. Clicked on my Apple Support on my phone and it said update required. Can’t update because my iOS won’t update because I have an iPhone A+. The other apps won’t update either and now my phone is really slow. The reason why I haven’t gotten the latest iPhone which is what I always did in the past is because Apple decided that using the home button was no longer needed. That makes absolutely no sense to me because I use it to sign into everything and some people prefer her not to use facial recognition and 5G. your face will change, but your thumbprint will never change and I’ll never understand why they removed it. However, unless I want to get left behind, I will be forced to update and buy a different phone.🤬

Disabled-never will understand Apple. Apple is great if you took a course are can read 24/7. Well I can’t. Do not let anyone hold,get close etc… to phone. I bought Apple care! I have been to the Apple Store about every 5-6 weeks and the customer service is not all that- they start with one person then they end up giving you someone else that does not know your problem! About March 2025 I thought I was calling Apple Support the phone did not ring then a lady came on the phone and was kind of pushy asking me questions I should have never answered-later realized wallet money was gone. I guess shame on me, but I will never get it. Hope you do.

Best tool yet!. I love the innovative minds that can work and function as a team at Apple! This app is ssooooo great for helping you troubleshoot your iPhone. I love the feature in it that gives instructions on using all the iPhone apps, and have found it very useful, and if you’re having problems with another area on your iPhone, just type your question in the search bar and it brings up possibilities! I can’t speak for how it works with their computers as I don’t own one (yet), but I have a feeling they got this…

I can’t sign in my Apple ID on my MacBook.. Usually I don’t write reviews but rather give ratings, I’ve been using the Apple support and they’ve been doing great so far (no lies). Today, I updated my MacBook to macOS Catalina and boom everything changed, it won’t let me sign in my Apple ID... I contacted the support as usual and these great women attended to me but couldn’t get the problem fixed... after hours of trying I was told that I’ll be redirected to the engineering department that’ll help with that after safe booting and all... do you know what the department did when I was redirected? Keep ending my conversation before it even started 😂😂 I guess they couldn’t help me out but instead of stressing they kept on putting me off.. I don’t get it, why would I be using a MacBook but can’t use my Apple ID (including AppStore).

Daniel. Outstanding beyond excellent. April 10 4pm. Daniel provided the most intense and professional Apple Care session in my over 30 years of Apple Care interactions. I was hacked and unable to use my mail programs and I was trapped by a hacker. Daniel diagnosed the situation and used my Safari program to open the yahoo and google mail programs to release the hack and restore my programs. He guided me flawlessly to restore my mail programs. He was magnificent in his guidance, articulate in explaining each step while adding humor and asking questions to assist my participation in the process. My thanks to Daniel and my Apple care.

Warranty Replacement. I took my 11-inch iPad Pro (4th generation) to a local Apple Store for assistance with the charging port. After running a diagnostic test, I was informed that the charging port had failed. Because the device is covered under AppleCare, I was told Apple would replace the iPad rather than repair it, and that the replacement process would take approximately 5–7 days. It has now been 21 days, and I still have no clear information regarding when I can expect the replacement device. I have called multiple times and continue to be told that Apple is “waiting on repair parts.” This explanation is confusing, as I was told the unit would be replaced, not repaired. Why would repair parts be needed for a replacement unit? I am also struggling to understand why it is taking more than three weeks to fulfill a replacement covered under AppleCare. Equally disappointing is the lack of communication from Apple. I should not have to repeatedly call for updates while receiving no proactive information regarding the status or estimated delivery date of my replacement. My understanding of the AppleCare warranty is that replacement service is intended to minimize downtime and avoid lengthy repair delays for customers. If replacement inventory is unavailable, Apple should consider providing an upgraded equivalent device rather than leaving customers waiting indefinitely. I have been an Apple customer for nearly 20 years and have purchased numerous Apple products for myself and my family, including iPads, iPhones, iPods, and Apple TVs. Unfortunately, this experience has significantly diminished my confidence in Apple Support, and my disappointment continues to grow with each passing day. I would appreciate a clear explanation of the delay and an immediate update regarding when I can expect my replacement iPad.

Worthless piece of junk. Apple should immediately take it’s name off of this monumental waste of time. Every developer who had any decision-making responsibility for this worthless app must be fired immediately and laughed out of the business, so they can start new careers anywhere but in tech. Staffers who worked on this travesty for more than a year should be banished to entry level call center jobs in Bangalore. This app is so obscenely worthless at first I thought I’d been pranked by the Apple employee who recommended it to me. Not once, not one time, never has this app answered any of my questions with anything even remotely close to the subject. I’m gobsmacked that Apple released this as anything other than a cruel joke. I implore Apple to immediately pull this app from the App Store and start from scratch.

Diagnostic Run fail. I was (am) having problems with my internet services /devices (suspicious activity). I have an Apple phone device, and using Apple Support app, would run diagnostic for cellular service (T-mobile). The result kept showing the yellow triangle stating an issue with cellular service (but not stating exact issue). iOS recently had update to 18.5 version, and after installing that update, the Apple Support app, will not run the diagnostic with prompt stating, can not connect to Apple. After speaking and doing all kinds of steps with Reps. of Apple, then T-mobile… the Apple Support App, is not connecting to Apple to do diagnostic run on my/this device. So that is why, I have to now give the app a one star, as opposed to higher, since I pay for service that I am not able to access.

Watch ‘tell us what’s happening’ doesn’t allow selection of watch as device. When I select my watch under devices, I am given a list of options and tell us what’s happening. None of the options matched my issue so I selected ’tell us whats happening.’ After describing the issue, the following screen lists all devices EXCEPT watch, and a device or option has to be selected to move to the next step. Had to select drop off repair for damage even though device is not apparently damaged and works otherwise (probably software on swim exercise) to get an appointment, hopefully can meet with Genius staff instead of just dropping off

Worthless. I asked a simple question then was led through multiple problem solving tasks. Then offered articles that did not address my question. Then my only option was text or phone support. Why was there no answer to my simple question? The very simple answer, which could have been and was not addressed. I could not connect with the App Store. Not because of a poor internet connection. But rather because my VPN was running. They could have put that in their debugging checklist. But they did not. Wonder why? And why do they require my location for me to even enter the App Store in the first place? If I’m traveling then I’m not allowed to look for apps? Such nonsense. Utter waste of time. Thanks much Apple, glad to know you’re watching out for us.

Exceptionally smart Apple Advisor. My father has worked for Apple , IBM, Goldman Sachs, Charles Schwab, Banks etc…between Philadelphia, Chicago, Dallas, NJ, and NYC since 1982. Hence, I have always owned the latest Apple and technical communications and fun educational and/or entertainment devices since then, my brother too who has worked for Yahoo for over 20 years straight out of his Computer Science degree. Therefore, I have had a lot of technical expertise and needs from a lot of staff even in financials, particularly Fidelity and Merrill Lynch. Today I experienced the best Technical Advisor from Apple by my iPhone and all other Apple devices. Thank you APPLE and your Advisor hirings’!

This is a scam. So admittedly this is partially my fault but the scam was all Apple support. So i lost a brand new AirPod at work last week and didn’t even notice it missing for a few days. When I did notice it was missing I ordered a replacement at half the cost of a new set with the case and everything. The order was placed online after business hours. Well I found the original at 4:30 am and immediately called to cancel my order, less than 8 hours later, still outside of business hours only to be told that I was too late and that the order had already been packaged and the shipping label printed. All of this happened during none business hours. So be prepared that once you place an order you absolutely can not cancel it at all!!!! 😡😡😡

Promising but not there yet. The app needs more options to book an in-store appointment. At the Apple store when making Genius Bar appointments, there is a comprehensive list of possible issues that necessitate an appointment. That same list is not available in the Support app. Data migration, for example, is not something you can easily book in the app (had to text an Apple Support representative to make the appointment). Also, Apple Care subscriptions default to the card on file in the settings app respective to the current Apple ID user. This overrides the card “put on file” when you purchase an Apple Care subscription in store.

As a tech. I use to be fascinated with how Apple platform operates and that it was only controlled by Apple even the apps and app developers. Now Apple is doing the opposite of what Steve stood for. Stealing information and selling it, going through all your pics, that’s why you will never see any explicit picture in memory suggestion column, but by privacy breach each time you get a new update. The iOS platform is trash now as well as MacOS. The highest radiation levels of all the day to day devices. I believe that you guys will do better, just going through a tough patch.

USELESS WASTE OF TIME. THIS APP IS WORTHLESS!!! I’ve always raved about how superior Apple is to anything else available and while I still believe this to a large extent, their customer service is ABSURD for a multi-billion dollar company! Apple does NOT stand behind their products OR their clients. They have no problem charging your HUNDREDS or THOUSANDS of dollars for their equipment, but when it malfunctions, you get ghosted! Even if you have paid for extra warranties, even if it’s a well known issue, etc… TOO BAD! This app is a JOKE! It’s a bot responder. And we all know what a hassle and JOKE it is to go to any Apple store and deal with the “geniuses.” HA! So fed up with the consistently terrible customer service by Apple. Any other retailer wouldn’t get away with treating customers so poorly after a sale. I guess when you make billions, who cares about the customers lining your pockets. SHAME ON YOU APPLE!!

Streamlined process, Impressed!. I had to file a claim for my iPhone and my AirPods in the same day. I have the receipt for my AirPods, but when I went to add them as a device covered by Apple care, they were already saved in my phone since they connected through Bluetooth. They made that process extremely smooth and easy. And I didn’t have to pull out the warranty info on my email or anything. It’s all just saved in my phone automatically - even gives me the date that my Apple care+ expires for my AirPods!

Apple’s password reset UX is a failure. In what 2026 world is it acceptable to require an “account review” to reset an iCloud password, and lock the account for days when obviously we’re trying to reset our password because we need the device? I’m travelling internationally for work and my work account needs reset and have to wait on a review? While I need my phone overseas? You could easily send an OTP to the device requesting the change on behalf of the locked out user and have that input on the locked device, but that would require Apple to be normal instead of complicating a common process with “innovation”. Whatever product team is responsible for this process simply didn’t think about this from a customer POV, thus the UX is a failure.

Share location feature. The update of the iphone software version is terrible. It says it was to fix bugs ect. But why on sharing location feature (my daughter keeps her location on with me for safety) why did it take away 3D as in actual satellite view of where she is at. This was changed without consent. We do have to update or the iphone won’t work properly but changing the whole view of location was not wanted. It does say 2D 3D but looks the same and no longer says Satellite view. Please fix it to the way it was it was a great feature with more to it than just what it looks like right now. We were able to see the mountains, parking lots, ect. It makes no sense now, technology was better why make it to where it seems ancient and cheap. HELP!!!!!!

Customer service. This isn’t a review on the app but customer service. Customer service gives you the same story “out of warranty” sorry we can’t help you, you need to buy a new product. Even after troubleshooting the device and clearly understanding its the fault of the product and not the customer. I complained about my Apple AirTag no longer working. Customer service will be nice and compassionate but this is an issue with the higher ups and corporate because they don’t care to fix your issue even if their product is faulty and completely their fault. They charge you to “inspect” and fix their product instead of inspect it. I think customers need to be treated fairly and not just spoken to like we have tons of money to fix and replace. It’s an AirTag, they should replace it.

Really disappointing. Thought this web 3 and all these safety features where here to make us safer. No all I’m finding out is it makes it easier for Apple to not help at all. I’ve been calling and writing and all I’ve found out is Apple dosnt care one bit about its customers all it cares about is selling you a phone. Every conversation ends with we’re sorry sir there is nothing we can do for you or that’s a third party app we are not responsible or my favorite we can’t do anything because of privacy laws. So the people that steel from you have more rights then the people getting robbed. Makes perfect since Apple I’ve literally lost everything and everyone in my life in the last year. wish I would have never left my 50 dollar flip phone.

No assistance with faulty devices. I spoke with a supervisor around 10 am and he promised me he would take over my case and give me a call back the call was never received . When i requested a new call back from a supervisor i was given options that would not work and on top of that was told the previous supervisor basically lied to not have a hard conversation. Then the supervisor at 750pm EST he said since i did not like his options he was disconnecting the call. I never yelled at him or used profanity and was treated poorly. I have a lot of Apple devices and feel as if my situation doesn’t even matter based on how i have been treated. I have serious health issues with a whole device in my chest so family have to be able to get in contact with me to ensure I’m alive . I told the supervisor that and he laughed .

Apple Support has really gone downhill. I have never gotten good support from this app. Most of the time the only solution has been wipe everything off the phone and reinstall. The only time I fell for that trick I lost years of my health data because the support tech never checked if it was being backed up. It wasn’t despite being checked in iCloud settings. I haven’t had GPS data in the workout app on watch for years, or my photos haven’t synced to my Macbook since Big Sur upgrade. The only suggestion they give me is wipe everything and reinstall. Never real help or even comprehension of the actual issue. The issue is the trick Apple plays. They make this stuff appear to work so well for a while you become reliant on it. Then when it stops working (and it always does) it’s such big let down.

Bad apples apple is becoming. I’ve had Apple for years many different products from iPads to iPhones to eye touches and they’re losing touch by forcing anyone with the iPhone X X to actually get a new phone in order to update to their latest versions. Why is this company Apple not allowing users with a iPhone X or older to update is simply because of greed trying to force the consumer to purchase a newer phone when it works perfectly fine, but Apple chooses to stop letting older iPhones update to their latest version. I am definitely starting to lean towards other companies and every single piece of technology I will be purchasing in the future due to this consistent nonsense from Apple. This is not the first time they’ve done this and they keep doing it.

Please update repair location database. I live in a rural area and needed to fix the back of my iPhone 13 Pro, so I used this app to schedule an appointment at the nearest repair facility which unfortunately was a 1 1/2 hour drive away. I elected to do the drive because it was still cheaper than paying $99 for the express mail repair, but when I got to the location they said they only did repairs on the weekend (the app scheduled me for a Monday appointment) and they don’t have parts for any phones newer than the iPhone 11 anyways so they couldn’t help me. The app should not have let me schedule an appointment if it wasn’t actually available, and there should’ve been a note that the location has limited repair capability. Not everyone has the luxury of living 5 minutes from the nearest Genius Bar.

It’s more about iOS than the App Store. IOS is crap 💩. The last few updates are the worst. Like why would autocorrect anticipate words by letters and not by a combination and then predict and automatically project?? I have sentences that read like I’m a crazy person because the words that remain (corrected) are now a sentence that began as letters and/or fragments of a word that has taken a life of itself in the most illogical and stupid way. If you’re going to produce a predictive AI text function then at least run it through an AI logic filter for senytax and meaning. It is the worst on the most elevated AI stage. Also, the fact that this review page says I need to update the app is a failure. I was plugged in for 10 hrs. Any updates should have happened. This is such a *hit show.

Scammed. Thank you so much for apple support and I feel silly because I’ve had an iPhone for years and just learned there’s an app for this.... while being out and about today I received calls saying my Apple ID was compromised and some suspicious activity with my account and I kept declining the calls but they called back for three hours so contacted Apple support and they made me feel so much better and even gave me info as to how I can stop the calls and what to look out for.... so I’m giving you 6 stars for being my rock star today... thank you so much Apple support

Recovery Key. If I trust Apple Support to assist me with my Recovery Key, then I don’t know why I can’t get help. I am a Senior Citizen in need of help. Your Support Staff was wonderful & worked so hard, but your policies prohibit their assistance. I don’t want to reset my phone at the age of 73 & try to reconstruct it. I am going to complain on every social network I can about Apple’s lack of assistance to me due to your ridiculous policies. Your Mobius Strip creates an endless loop requesting the same information on both ends & makes it impossible to recover the Recovery Key if I’ve forgotten my password. I tried every password I’ve ever used to get into this. I need help. I beg you for help. Getting back my virginity is easier than getting this Recovery Key of 28 numbers.

Outstanding. Apple has the best customer support I’ve ever experienced, at 75 that’s saying something. I’ve never had better experiences with customer service than Apple. I’ve had iPhones since the 4, a MacBook and several iPad pros. There have been some tricky issues but it has never taken more than one call, though rarely with more than one person, to resolve and leave me understanding what happened and why. Just amazingly great service. And one reason I’m a lifelong Apple customer.

Great Help Received. Your Rep, Demetria solved my problem!! She was patient and wouldn’t give up. She was reassuring that she would get it done. Very professional in every way. I had tried for hours over several days without success. Because I have serious health problems it is urgent that my wife be able to locate me in a health emergency, like a heart attack. Thank you for providing the support I needed. My wife and I appreciate her efforts to connect with each other whenever a crisis occurs. Thank you for providing such competent support. We love your app. Joe Sties.

Apple techs always have a solution for managing my devices. Apple techs always have a solution for managing my devices! I think we're sometimes the problem comes from is knowing how to ask the proper questions for some of the harder, technical issues. I don't work for Apple and I'm not that techy. Sometimes, I have to research to know how to ask for the solution, I'm looking for. Nevertheless, there are times I still cannot figure it out but with a little digging, I'm able to articulate what I need to the Apple tech and they always come through! :-)

Extremely disappointed. I recently purchased a MacBook Air M3 in July 2024, and my experience with the company has been nothing short of frustrating. After a rain incident, some water got into my laptop, and I rushed to the store for help. Upon arrival, I was initially told that I needed an appointment, but thankfully, a kind staff member allowed me to see someone after noticing my distress. However, the technician took a long time to arrive and, when he finally did, his attitude was dismissive. He even joked about the model being an Air, not a Pro, before shocking me with a repair quote of 1,100! I wasn't the only one facing issues—there were others in the store with similar problems, which raises concerns about the quality of these products. The lack of genuine customer service and the outrageous repair costs have left me feeling extremely let down. I expected better from a brand with such a strong reputation. I hope the company improves its customer service and addresses these issues, as I certainly won't be returning anytime soon. I will switch all my devices to better companies my parents have samsung and we never have been through all this mess before i will not wait i will but my iphone and ipad as a trade in better company

Get Started buttons. 4 stars for usability!. I don’t know about anyone else, but when I see a button that says Get Started, I am going to be seeing questions that have to be answered. So, I skip those. Incidentally, Apple dances around in this app by not naming a button for what it does. In my experience, the Get Started button actually means…Check Purchases. I didn’t realize until I went back and read text around the button (who does that?). Get to the point! Name buttons for what the do, don’t confuse with a button that infers you will be asked questions to “get started” when in fact it takes you straight to where you need to go…I will just move on.

The new 26 OS UX. Trying to look like Instagram. What’s with all the single pixel circles and ovals? The camera now looks like one of the old Instagram logo explorations. Safari you now can’t just hit + to add a tab you have to HUNT AND PECK to find it, And with all that they STILL didn’t fix the Photo Sort interface. When you want to put a photo into an album, you cannot sort the albums by date, A-Z. Still after 3 OS updates they changed it for the worse. When you have hundreds of albums you are forced to work backwards. Oh Apple, canst thou not Fix what ain’t Broke?

Can you help me get a new phone right now at the t mobile store with a wallet pass. This is the stuff right here folks. I’ve been using this app for many years and it has never failed me yet and I recommend it if you need support this is the hottest thing in town. I have done a lot of things to help get my job done and man I don’t know what I would’ve have done with out these people. I thank you apple support for everything that you do. They even listen if you just want to talk. Everyone can have a bad day and sometimes the best place to go to is someone who is in the support business. Love you guys. Five star rating.

Helpful. For starters I am NOT a tech savvy person. I like my iphone but often struggle with the more “technical/settings” side of things. I was gifted airpods for Christmas & right off the bat had issues with muted sound/connection. I wish I had reached out to this app/service sooner. A very helpful tech named Rinky walked me though step by step in easy to understand language and was so patient despite my naivety in navigating iphones. The assistance they offered was not only helpful but HUMAN- tailored to what I needed help with. So grateful not only for the help, but for the real human assistance- I dread robots/automated responses. They were kind, polite & really went the extra mile to make sure I understood what I needed to do to remedy this problem. I never would have figured this out on my own. Saved me the hour trip to the apple store! Thank you again & would 100% recommend using this service if you have issues with apple devices.

Apple services/payments. The first one I was messaging made me an apt to talk to someone, which was great because to get into contact with someone has been a very difficult thing for some reason with apple. maybe talking to someone directly would solve my problem But somehow still ended up being on hold even with the apt. I’m frustrated with a payment apple is still charging me for a service that is already canceled. When they finally directed me to payments the girl crystal did not help at all asking me questions I have already answered. So to sum the story up I needed to go on WiFi because my phone carrier doesn’t provide access to the internet while on the phone so I requested the line to call back and that would directly lead me to billing and instead of just giving me the number she asked me what was the number I called in a not caring fashion and that it will be the same number. All I wanted was to make sure I have the right number and she kept asking me the customer what number I called. All I want is to solve my problem and these advisors have no sympathy or compassion for apple customers very sad because I’m also in retail and just there tones show they do not care. Instead of listening they just asked questions That honestly don’t get no where. And I insisted well can you give me the number (to make sure we’re both on the same page and even tho they directed me to different lines the numbers can change) she said it’s whatever number I called. How hard is it to go out your way for a number? I had to insist to get a confirmation that I’m calling the right number And I’m suppose to believe they care about the money that’s getting taken out of my account? Never went thru a service where I just get run arounds. And to top it off these people aren’t bothered because it’s not there money. No compassion for a customer at all. Let the shoe be on the other side tho. This was by far the worst customer service I went thru in a very long time. Now I’m questioning ever buying another apple product again for me. People been telling me Androids have better service. Maybe it’s time!

Great Service. I had some problems with my AirPods Pro. I can believe that it hasn’t even been a year and I had to take them back two times already. This time I decided to call and get support via phone call. This young man named Ladell, did an amazing job helping me find a solution to my problem. Everything was quick and clear, with employees like that, I don’t mind calling and going through all the hustle to get my product fixed. I don’t know where else to post my feedback on the service. I am thankful for the amazing job he did. Hopefully someone in corporate reads this and realize the amazing employee Apple has.

Amazing!!. I just love Apple in general! Such high-quality service! I had a really complicated issue with my daughters phone because I gave it to her without deleting my information first and things got really confusing. I first chatted with someone who walked me through getting her password fixed, then I he handed me off to someone on the phone. That person was so patient and knowledgeable and helpful. he walked me all the way through getting her phone reestablished as just her phone. I’ve always known that I can trust Apple to give really good support and service service. I’m so grateful.

Lack of Service Excellence. I’ve been a customer for over 12 years. I have almost every Apple product except an Apple TV. I called in regarding another replacement for a leather case. Directed into the store. Turn away from the Apple store because didn’t have receipt or case that show that it was replace in that store. Called back in & the rep provided the original receipt & the repair ID number & directed me back in to the store just to be told that they couldn’t replace it because it’s a year from the original purchase date not the replacement date. A COMPLETE WASTE OF TIME- SENT ON A WILD GOOSE CHASE! Can you believe all I ask for Apple to consider a 25% off a new case for the inconvenience & supposedly the Apple Advisor, Apple Tech Support, & Apple Sales team (not sure who I was talking to because the reps and chat team kept transferring to different people). Sooo disappointed in the service.

Apple Customer Care Service Experience. Dear Apple Customer Care Team, I am writing to express my extreme disappointment and frustration with the level of service provided by Apple’s customer care team. My recent experience has left me feeling utterly dissatisfied and disheartened. In a recent interaction regarding unauthorized charges and billing discrepancies related to my purchase of the ChatGPT app, I was met with incompetence, indifference, and a complete lack of resolution. Despite providing all necessary information, including transaction details and proof of purchase, the issue remains unresolved. Not only was I subjected to unauthorized charges debited from my account, but I was also left feeling helpless and taken advantage of by a company I once trusted. The lack of accountability and transparency in handling such matters is unacceptable and reflects poorly on Apple’s commitment to customer satisfaction. Furthermore, the dismissive attitude and failure to acknowledge the severity of the situation only serve to exacerbate the problem. It is evident that Apple’s customer care team lacks the necessary expertise and empathy to address complex issues effectively, leaving customers like myself feeling neglected and disregarded. In conclusion, I must say that my experience with Apple’s customer care service has been nothing short of abysmal. The lack of accountability, poor communication, and failure to resolve issues in a timely manner have left me deeply disillusioned. I urge Apple to take immediate action to rectify this situation and restore my faith in the company’s commitment to customer service excellence.

Impossible to contact. Apple it would be nice to know how we can ACTUALLY contact you ! This app is brilliant for anyone who doesn’t live in Africa ! As there is no option for South Africa or even Zambia ! We have your stores we buy your products but that is as far as it goes ! We have no apple support we buy your products with restricted usage and again have NO APPLE SUPPORT ! Seriously sort this out ! Your support system is worse than a phone operator . For queries push 1 for iPhone , Mac or iPod push 2 for wasting your time and needing to repeat push 1 . If you still don’t get this push 3 . It’s ridiculous for a first world phone ! In a nut shell ?….. WE NEED TO ABLE TO GET HELP and especially since your last update clearly had massive Bug issues !!! And our expensive phones are bugging out !!!! Love apple but hate the lack of support !

***** ALL STARS For Apple Support *****. My horrible mistake was I didn’t write down my tech name’s (SHE was amazing)!!! My tech listened and remotely went into my iPhone SE and instructed me what to do and “WE” fixed 1 of 2 problems. The one that couldn’t be fixed was an Apple hardware problem and that may result in getting a new phone. Thank you Apple Support for getting me as far as we could go over the phone. She sent me an email to take to the Verizon store which backs up the problem I’m having. Great service and She went beyond being helpful and professional. I feel Apple only hires the best of the best techs.