Christa@TGH - Terrible service
I work at a large hospital and walk by McDonalds which is by the entrance to the hospital on my way in. While in the parking garage I will place an order for two hot mocha McCafes for pick up on my app. I then walk to an area where I get a face mask and have my temperature taken then eneter the building. This is around 8:00 am. If I’m lucky someone will be behind the counter to help me. My order is never ready and I always have to wait for my coffees to be made. Meanwhile people are coming in behind me placing orders, getting their food and drinks and leaving. There are also times when I walk into the restaurant and not only is no one behind the counter, no one is anywhere to be found, not even in the food prep area. I have to call out or shout so someone will come out from a closed door to wait on me. Then again I have to wait for my coffees to be made. I got the McDonald's app hoping my order while placed in advance would be ready for me upon arrival. Not once has it been. I skip paying since the app has no problem taking my payment. I wish your service was that efficient! But it isn’t! I have found my experiences dissapointing and frustrating! A waste of time which has caused me on several occasions to be late for work!
AndreaBurns3 - Frequent user
As a busy graduate student, this app was a life saver. I could always find something quick to choose from to snack on or eat; and my points would continue to add up. However like the prior poster, I could order on this app, and sometimes no one would even know you are waiting. I live outside the city of Douglas, but I also use it in my commutes to Sierra Vista and Tucson. One particular time I ordered from my main store location ( in fact the only one) here in Douglas and ended up waiting 30 minutes. I still had to go into the store and ask for my order, upon which they still owe me approximately $7 - $10 worth of food. Which at time, I did not care considering, I was waiting for an order ( but their customer service was awful)I was going to pick up, but no one acknowledged my presence though my vehicle was parked in the pick up slot, no I am sorry…nothing. Top it off they gave me an incomplete order. After my 30 minute wait, I could less I just wanted out of there.
Now I have had app for sometime - a year at least and now it does not want to work. I have not changed phones - I still have my I phone 12 pro max. Now every time I want to order using this app it tells me I have to log in, though I am on the homepage. It will not even show me the menu. I register my phone again, and I get to a screen that tell me page cannot load please try again later. So this app has essentially become useless overnight. What a disappointment.
Jennysub - Don’t turn your screen off
I recently had to place an order three times because the app timed out when my screen went to sleep. Thankfully it only charged me once.
I placed the initial order on our way to the restaurant. My screen turned off on the way there after placing the order. When we arrived at the restaurant there was no record of my order in the app. My debit card was recently destroyed so Apple Pay was the only option until my new card came in. So I tried to place the order at the restaurant, but the entire app had timed out meaning I had to log in again. For some reason it wouldn’t log me in. I kept getting error messages. We were in a hurry so I had to leave the restaurant. The app started working again when we got home and since my husband had promised our toddler nuggets, I went back out to get the meal (I really didn’t mind). Since I was having issues ordering at the restaurant, I placed the order at home and then drove over. Again, the order was not on record. Thankfully the entire app didn’t time out and I was able to place the order at the restaurant. Took them 25 minutes to get my food out to the car.
I doubt I will use the app again. It was such a hassle and took so much longer than the drive through or even ordering through door dash. Other stores, like chick fil a, have figured out how to let people place an order before getting to the restaurant. It doesn’t seem like it’d be a difficult thing to do.
Ashhart1020 - Unable to Even Use the App
I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡
$aver of cash - Terribly designed app, many stores not fully trained for the app
For starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order
Mrs Thunder 21 - Great in theory, not so much in execution.
I’ve been using this app for a couple months now, and it has become increasingly frustrating. Yeah, you gain points quick and there are good deals on there, so overall I would say it’s worth having, but the glitches are too much. For starters, every single time I open my app (unless it’s multiple times in one day) it says I’ve been logged out due to an error, and have to log back in again. It is just a few clicks, but it’s beyond annoying, especially when you’re trying to get food from a fast food restaurant, well, fast. Secondly, there have been countless times I’ve had to completely redo an order because a promo/deal was not longer available at my location…even though it takes me literal minutes to order because most of my stuff is saved. If it was no longer available, why show it as an option? Finally, the stress with workers not wanting to honor deals when I don’t do mobile ordering is terrible. 90% of the time they scan a reward they say it’s not valid, just to have a manager have to come and tell them how to enter it manually because it’s an app issue not a promo issue. I’ve come to use it less and less because saving a couple bucks really isn’t always worth the frustration and work I have to put into something that supposed to streamline and make a process more efficient.
Vpgck - Poor connection protocol
About a month ago I began experiencing problems with my McDonald’s app. I was asked by the app to connect a credit card to the account which I had already done. Every time I tried to get in I was reminded to try to connect a credit card. After many attempts attempts to correct this I finally decided I would try to connect a card. Once I did that the app has gone into a new mode where every time I open it it wants to take me through several iterations I’m trying to sign in when before I was automatically signed in once I open the app. Now it takes 4 or 5 attempts to get through the “use PayPal,… use email” questions. Even when it opens up and asks for a fingerprint and accepts the fingerprint, it will still try take me through the “use …” steps. Once I try going through the steps it will cycle back around to the “use…” menu and the whole thing starts over again. I have deleted the app and reloaded it but it does the same thing. I have tried to get to a real customer support person but have been unable to find the link. I am about to delete my app and start over but am unsure what will happen to the points I have accumulated. Is there anyone I can talk to about this?
B1G82307 - “Upgraded” but still far from perfect
It’s mind-boggling how an app is promoted for a fast food joint but yet not have everything on the App Menu as the “restaurant” would. I searched through the app, through the “deals” and it was simply not there. I go to the “restaurant” and it’s available as an option. The two need to be synced for optimal experience for the user. Update (1) - now when you Checkout and state you are at the location for pickup, it wouldn’t allow for me to select an option of how I want to pick up (curbside, drive-thru, etc.). Small item as such needs to be fixed.
Update (2) - now it seems the Meals are “synced” along with the option of how to pick up BUT one outstanding issue still remains - When the location is to make the food. It won’t allow you to do it while on route or close by. Nope. You have to select it while you are in the parking lot of the location. Why is that bad? Because when you select to pick up in store, the food is still not ready. At times, the folks on the line get their food first still. Pickup for Drive-thru…well you would have to wait if there is a long line (still!). “Curbside” - similar issue as pick-up in-store option. Food is not yet ready.
Another main competitor allows for the food to be made ahead of time - when the user selects it. Make that happen and you may just get a 5-star rating. Until then. There are still better apps out there.
Ajfred3 - Beware of changes
The McDonald’s app has been great generally over the years. But when they change it you lose earned rewards. I’ve done so many times, the worst recentlyWhen they changed from my café rewards to the regular McDonald’s rewards. In the past for every five coffee drinks you bought you would get one free. I had bought coffee almost daily on my way to work and hardly ever redeemed them. At one time I had over 28 or 29 mccafé coffee’s to redeem. Even though the expiration date had passed one day I noticed seven or eight of them had disappeared. So I started using them. I built them up again and again and use them here and there. Maybe a month ago I had 22 Mccafé drinks and they change the app again to rewards instead of the café drinks. I checked the app and I were seven showing four or five of which had to be redeemed within a few days or they would disappear/expire. I didn’t have time to use the mall and ended up losing four or five of those. If you figure those drinks run an average of 4 to 5 dollars each and lost a couple hundred dollars and drinks over the years. And I bought a couple hundred coffees a year from McDonald’s. For many years... this has made me much less trusting of the McDonald’s app.
Eddie 615 - This app is awful
I have spent the last several months trying to get this app to work. I have emailed at least six times and have only received a canned response that I may be entering my email wrong and that is why I get an error message stating that I need to enter a valid email to sign in. The automated response says to call if I continue to have trouble. I have done this. They take all my info and note the issue I am having. They say they will elevate to IT department. The only response I get is a confirmation email that they have noted my issue. This is ridiculous. If you can’t fix the issue say so. Just stop sending auto replies without helping. I can’t score points or use your app. I obviously have an account since you send me emails but I can’t sign and you never respond to me except for ads and generic auto replies when I contact customer service. Then I contact you by phone and they can’t figure out the problem and say someone will contact me. No one ever does. I have been doing this for nearly 2 years and nothing has ever been resolved. I have never been able to sign onto the app or add any points and you don’t seem to care that your customer service is inconsistent, unreliable and ineffective. You don’t care about losing a customer even though each one should matter. I don’t know why you keep emailing me when I can’t do anything with this. It’s a waste of my time and energy contacting you about this ongoing issue.
ToRoom101 - Good for fast food apps but a few bugs.
This is clearly the best app I’ve used for any fast food restaurant. It works. And I don’t mean just the app on your device, but the back office operations that are required to fulfill your order.
The worst bug I experience is after one picks up their food. A day or two may go by, and then when I open to use the app again it hasn’t cleared out my past fulfilled order, and it automatically reloads the past order into the cart. Then I have to go manually delete every item that I ordered before, so I can make a new order. Not a giant problem, more like just annoying.
Not a formal bug, but a design error IMO, As I wish they made it easier to add condiments to an order. I think it should be the last thing selected before a person confirms their order. It’s easy to forget to add the condiments, then when I pick up my food I ask the personnel on duty for it, and although I get it, I can tell it’s a tiny annoyance for them - a break in their flow.
Regardless, I’m impressed and happy with it. The formalized “menu hacks” feature to be released soon sounds awesome.
Goobertron12! - This App and McDonald’s is garbage
So I had a lovely experience with this app yet again but this one tops it all. I went to McDonald’s today. I ordered through the app because of the deals the app has. I went through the process and got to the screen where it says curbside. I selected number 3 for the third stop. I wait waited 20 minutes only to go through the drive through to have them tell me that there is no record of my order. I showed the rude manager my receipt on the app on my phone and showed my bank statement of the the exact moment when I bought food through their app. She refused to give me my order because she said if it is not in the system then it never existed. But having for forms of prove showing that I did proved her otherwise. She still would not give me my food. McDonald’s I not sure how you train your managers but maybe you need to go back and teach every single one about not just customer service but general manners. Also maybe teach them how to use the app because no one in the building of all of your excellent employees know how to use it. Lesson that I learned today. Your app is garbage, it glitches and when I have 2 forms of proof showing I purchased food at your establishment, please have your manager refrain from insulting my intelligence and when they are in the wrong to apologize and say they made a mistake. All I wanted was food and know you make me not want to every close back. Thank you.
Atarsio23 - Terrible idea
So if I had to make a complaint it would be directed to the geniuses who invented this app. Let’s think through the purpose of an App - make your life easy to get what you want and better for the business. Correct. Well as it turns out this app does nothing for you that you can’t do at the drive through. Because when you order from the app you have to sit in line at the drive through to still order your food. This is a waste of time. It would be worth it if you ordered the food and then parked in a spot and let’s say checked in. That would be ideal. But I wasn’t able to do that. And I’m a moron. Quick update. I was messaged saying this feature is available. It is absolutely not. Maybe it’s on the app but you can’t actually do that. No matter what they say you’ll be sitting in line. I deleted the app and had McDonald’s delete all my info. If I have to Sit and wait in the drive through might as well order it from there. Instead of arguing with me why don’t you have the McDonald’s location get it’s act together and allow the app to be used properly. Novel idea eh and again I’m the stupid one. Ok so I’ll concede that point. So then the app is insignificant if you can’t do curbside pick up - when the restaurant doesn’t offer that as an option. So then what is the point of the app? Might as well just wait in like and order at the drive through. So everyone should delete the app then.
A user you're about to lose - Used to be better
I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.
ScalTrojan96 - Used to be great, but now sooooo slooow and very buggy
This started out as a great app, but now, no longer deserves 4-5 stars. They’ve done way too much to make it all fancy, that it makes the app work so slowly, when navigating between the different functions, especially when it first starts up. Also, annoying that certain deals are scan only, mobile only, deliver only...a deal is a deal. Why should it matter if we use it on the app, at the restaurant, or delivery? And stop the restrictions on using one deal for a certain amount of time!!! If I wanna use a deal, and get back to the end of the line to use another deal, I should be able to do so like the app allowed you to do originally! The new updates have not made anything better, but instead made it more buggy. I’ve never had to keep logging back into my account before, but now it seems like the app can’t remember my login, even if I had already logged in 10 minutes prior, which is very annoying when you’re already in line and waiting for the now slow app to load up and then show the deals, with people waiting behind you. There should be a face/finger ID or stay logged in option. And I agree with another user, if I make an order from my phone and want a friend/family member pick it up, there should be a way to do that. If a super basic Little Caesar’s App can do that, then why can’t this one?!!!
FlyingDog31 - No Good Deals
This review is long overdue and after not being able to use the only good coupon I have got on this app in months because my McDonald’s that I always go to is no longer a “participating location,” I finally feel the need to write this review. This app used to be SPECTACULAR and there were always plenty of coupons I could use daily and they were very good deals too! I was able to purchase food for myself and my family without breaking the bank too much. Then randomly one day they changed the entire app and removed all of the good coupons. Now there is one coupon daily (If I’m lucky two) and it can hardly be considered a “deal” as I’m saving like 30¢ rather than the $3-4 I used to save from a coupon. You can also get a coupon from this Plinko style game that you sometimes have to play a few times to even land something in the bag. From my experience you can play until you win however the $1 off coupon you receive after is normally never for anything I want so it’s hardly worth it. Not to mention it seems you have to use this coupon while ordering through the app and sitting in the parking lot, which is not my preferred way to eat at McDonald’s. They should bring this app back to its former glory so that it may have a purpose again because it’s current state is trash and I don’t even feel the need to open it as I wait in line at McDonald’s since I already know there will be no coupons worthwhile.
ApShortcake - So the last couple times I’ve ordered..
So the last couple times I’ve ordered, it makes it seemed glitchy not start with while ordering. Tonight I went through making sure I had my $30 order for my family with everything they wanted right before checking out, read it aloud, showed my hubby and all. Think nothing of it bc it said they had my order and we waited. Get my order and it’s barely anything.. so look at my order and what’s in the bag is right, but that order is what I ordered the last time I came through and the order that I actually went through making sure I had, never went through. So I ended up with more McDoubles than I needed and about 90% of the stuff I had to put on a second order to make sure my family ate. By then I was not in the mood and no longer wanted my food bc I’d have to spend more money than I planned if I got my meal plus the extra stuff, not to mention I carefully had put things bundled in meals on the order that should have went through and I had to do things separately now. By then it seemed like the workers were frustrated bc we seemed confused at our order and they just left our Icecream and everything in the pickup inside area even though I ordered curbside both times, even had to type in the 3. So much for trying to save money with McDonald’s. I hope you can fix the glitches bc this is a good app when it works.
Elderly Gentleman - 10-11am is a disaster
At about 10:15am I was thinking to go to McDonald's for breakfast. There is always the question of when breakfast is no longer served - app said 11am for my McDonald's. Great! I have more than enough time. So I get there at about 10:25 and try to place my order via the app. I get an error that certain items are no longer available and those are removed. Darn, I'll need to select something else. I go back to the menu and it's the same menu with all the items available. Try to order again, unavailable. I kill the app and reopen it to try to "refresh" the available items. Same menu, and trying to order many of these items still gave me the same "unavailable" message. At this point I am very frustrated and go to the nearby Starbucks instead.
I assume what happened is that perhaps there is a more limited breakfast menu from 10:30-11:00 even though 1) it said breakfast until 11, and 2) the app was giving me the same full breakfast menu even at 10:35. What's frustrating is that the app has the ability to understand the item availability since it errored during checkout, but apparently this information is not incorporated when "building" the menu that is shown. So it's basically trial-and-error to find something available. Perhaps the app should lock down from 10-11am daily if it's not possible to serve an accurate menu during that time.
Rendaphillips - Sometimes works
Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out.
One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying.
Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
ADROMO - Non Existent App Support
Kind of funny how this app lets you store payment info and do transactions, but when something goes wrong, there is no support. Good way to steal your money. Their solution is to just contact your bank and dispute it with them. They’ll do the transactions and take your money, but they want no part in giving you customer service for refunds lol. Such a good joke from such a large company. I’ve done the order from app and skip the line and wait at the stall for them to bring out your order. At two different McDonald’s I had the same experience. No one wants to bring out the food because they are lazy or short staffed so you wait 30 mins to an hour for your food. But your food is made, it is just sitting there getting cold. You can call the number on the sign, but sometimes they won’t answer or they will say they are short staffed because no one wants to work at McDonald’s for such low pay and they will try to get it out. 30 mins later you get your order and it is hard cold almost inedible fries, and a completely old sandwich. That’s where the non existent app support comes in. What do you do if your food is cold and inedible? You get no help on the app for a refund. They just take your money and the McDonald’s that gave you the cold inedible food will say the app is separate and they don’t deal with it. So this is a good way to have your money stolen from McDonald’s.
Britain W. - It’s coming along
Regular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them.
The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane.
The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.)
Minno mama - Absolutely worthless
I’ve now attempted to use this 4 times. The order goes through fine, so maybe it’s actually just the employees in my town, managers included. The first time I used it, they said they didn’t have my order, and then charged my card 2 hours later for the mobile order, after I had already placed and paid for a new order at the store. I tried a different location, the first time the manager told me I had failed to pay for my order so I needed to drive back around to the first window and pay. There is NO OPTION but to make payment in app. The third time, not quite as bad, I had to drive up to the window and tell them my order so they could find it. Third time? I was told repeatedly they didn’t have any mobile orders, I had to go inside to straighten it out. Understand, THERE IS NO WAY TO CHECK IN UNTIL YOU ARE AT THE STORE. It uses GPS to track your location and it won’t check you in until you are almost in the parking lot. I know, I’ve tried. You literally cannot order from the wrong location, so THEY HAVE TO HAVE YOUR ORDER IF YOU CHECK IN. Even now as I type this, they don’t show my order as complete. I picked up my order 22 mins ago, according to my receipt, yet the blue bar at the top of my screen tells me they are still tracking my location! Seriously, if you are going to put the time and effort into making an app, take the time and effort to train the employees how to operate the system.
Ntfreak - Worst app ever
Over engineered and poorly executed. Downloaded the app and placed my first order. We were good up to this point. After placing the order and paying with Apple Pay the app went to a page that told me I had to tell the app when I was close so that the order would be prepared. No option to simply say be ready in 30 minutes. My plan was to place the order and have someone else pick it up. Not happening if I have to tell it I am close using my phone. Drive to McDonald’s where the app tracked my location. It did not automatically submit the order for preparation when I was near so I am not sure why they needed to track my location. When I arrived I pressed the I am already here link in the app. It then popped over to a screen telling me I had to select my pickup option. Unfortunately the screen which I assume was supposed to have options was blank. The employees at McDonald’s had no idea what to do and didn’t really care either way. Restarted the app several time but always ended up on the same blank pickup options screen. I was able to cancel the order and reorder from the kiosk inside the store until that failed when I tried to pay at the kiosk. Took me twice as long to get lunch as it would have to just walk in and place my order at the counter. The reason I rated this app so poorly is not only that it failed to perform but that McDonald’s is capable of so much better than this.
Micahfor children - Horrible service
I placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service.
Back Road Master - Can’t get it to work
I’ve used this app several times without success. There has always been a glitch of some sort. Twice at the Thousand Oaks branch where my order never arrived even though I had a confirmation and showed it to the attendant. Her manager couldn’t figure it out. He just said that they have nothing to do with the app. Two different departments. I had to call my credit card and get a refund on one and the other time my credit card company said it did not come through. But what a hassle.
The other two times were at the Ventura branch on Telegraph Rd. There were items missing. The first time they saw the glitch and apologized that I had to return and compensated me with coupons. The second time I caught it on the confirmation that fries were missing so I had to go inside and wait in a line for a lengthy time. It was chaos behind the counter, kitchen and customers.
On my last visit I placed a special deal order. Everything was fine until we got to the checkout. By the time I looked up my credit card information and went back to inputted the check out said my deal was no longer available. I had to delete it and start over again. So I did. When I did I noticed that the deal was still being advertised. So I hit the deal again and sure enough it worked out fine. But again there it was, another glitch that ate up my time.
Roxxxyp808 - Do not use this app!
The reason I liked this app was the convenience of ordering food for my kids if they’re hungry and I’m at work. They can walk over and pick up their food, and I pay right from my phone. Convenient right? Nope! I ordered from work one day, it was a little confusing and I had to hit back a few times to get the location right, or so I thought... well my daughter walked over, I screenshot and sent her the order confirmation. She’s waiting and they say no order. So I check the order again and it said it was ordered at another McDonalds down the road and I KNOW I clicked the right McDonalds when I placed my order. Anyways I called both McDonalds to see if they can transfer the order and they were NO HELP! Told me I needed to call the contact number on the app, well I did and was told that the charges are pending but it won’t clear since I never picked up my order. Today I look and see the charges cleared for $20 worth of food that I never got and McDonalds knows it was never picked up and that I was totally scammed! I call again and I am told I need to dispute the charges with my bank. Are you kidding me? This app is a joke and so is McDonalds. Deleting and never using again! I’ve been using the Starbucks app for years and never had problems like this. McDonald’s ripped me off of $20! You’ve been warned, do not use this app because even if you don’t pick up your food, you’re charged and they don’t refund you.
Here in Beautiful Hawaii - Never Ending Problems
There were many times using the app, that provided very good results. However, I’ve also had problems many times when I tried making use of the deals. I would get to the part that I choose the deal that I want. Then the app tells me that I already used a deal so I need to wait for so many minutes, close to an hour, in order to use the deal again. NOTE: I DIDN’T EVEN USE THE APP THAT DAY???????? So, I’d end up just not using the app for my order. I would mention it to the manager but was told that they couldn’t do anything for me. I’ve complained and even had contact with people from McDonald’s, but, nothing came out of it. I even received an email which said that the problem was solved. Well, it wasn’t solved for me. I got so frustrated that I stopped using the McDonalds app and started using the apps from Wendy’s and Jack-in-the-Box. Sometimes, the Wendy's app doesn’t work. So, I just go into Wendy’s and ask if I can still make use of the offer in the app even if it wasn’t working. To my surprise, they manually process it for me. Just want to mention that Wendy’s and Jack in the box have really good deals in their apps. Today, I thought that I’d try to give the McDonald’s app another chance. But guess what! I couldn’t use the deal again because the app stated that I already used the deal recently.
Stupidity CIV - Nice exclusive deals but Payment Failures kill it
Overall I enjoyed the app where I could customized my order specifically how I wanted it and could clearly see the price increase for each option - who wouldn’t more pickles for free or a extra slice of cheese for 30 cents. Also there are daily app exclusive deals and coupons like buy one get one that are great and makes ordering tempting. However; the issue and an app killer for me is the payment system. Last 3 trips I ordered and set up for curbside delivery. A few minutes latter the app shows there’s been an error and I need to “go inside to see the cashier”, so in these social distancing days that means going through the drive through. When you pull up they can see your order but they say the Payment is still pending. Each time I check the app and it gives me no option to retry payment or other options. So i tell them at the window to cancel the order and end up leaving with no food. I have now discovered that the charge later went through and still showed up on my credit card statement. So now I have wasted time on trips to the restaurant, no food, and yet still get charged. Now I have to spend more time on phone with credit card disputing the charges. I will no longer use this faulty app. My advise is to save your time and money and shop elsewhere, unless you wanna go through the drive through and pay double the app price.
Scottbender83 - Last thing you want
Me writing a review of this app would be almost as bad as you asking me to review the quality of service at your store in Moorestown NJ. Both are equally as bad. I've found countless stores that get everything right all the time but never one like mine. How is it possible to screw up one customers order ten times in a row? Statistically with all the other customers it is impossible. Just like it should be impossible for the app to fail loading every time I try to use the deals section at prime hours but it does. And only then. Works just fine at two in the morning or ten at night. Go figure. But like I said you don't really want to hear all that from me. You need to wipe that location off the map and start with a new store. Building and all cause it must be cursed. And I've written to HQ and to the actually owner plus the manager for luck. Never heard back which really disappointed me. So now instead of going there several times a week I go to Wendy's or Burger King. And on special occasions I will go to McDonald's but after the attitude the woman gave me at Moorestown I'll probably stop doing that. I broke a cardinal rule. I asked for tenders after nine at night. I once asked at eleven and thought the guy was going to hit me. You'd think if something is that popular you'd order enough to cover the entire day. I guess McDonald's isn't smart enough. Cause that isn't a Moorestown issue. That happens at all of them.
Corykku - (Updated)
This app has come a long way and provides what you would expect from it. The deals are useful as well. My one-star off may be more of a problem with implementation on the restaurant level. The app doesn’t save a whole lot of time because you have to be next to the restaurant to check in anyway. I understand something could come up and prevent you from arriving to receive your order... but with the Starbucks App your order gets started right away (now that app has its own problems, half the time it can’t find the store I’m 2 blocks away from, but that’s another review). Because of this I find myself getting breakfast sandwiches at Starbucks more often even though I would prefer the fresh cracked eggs at McDonald’s. Maybe put a disclaimer box that people can confirm/check when they order that stipulates that if they are unable to pick up their order within 20 min it will be discarded with no refund offered. If you enter a busy McDonald’s nowadays it takes a whiiiile to get your food. Usually I’ll confirm that I’m at the restaurant on my app but then sit in my car for 10 min before going in -and sometimes end up waiting another 10 min anyway! Just can’t win. Maybe McDonald’s menu is just too big for them now.
7dino7 - Infuriating
I really like McDonald’s food, but what I hate more than anything about McDonald’s is their stupid double lane drive-thrus that they seem to have built everywhere now. From drivers not knowing how to line up in a fair way, to drivers just being plain jerks and not letting you merge, to the store getting orders mixed up (I have inadvertently paid for someone else’s meal before realizing it). It’s a horrible experience that simply discourages me from going to McDonald’s.
So I thought ordering through this new app would solve that whole debacle and make for a faster, more pleasant experience. Unfortunately, I have yet to be able to successfully order anything. I added one of the daily deals and then tried to order an additional burger along with it, but could only select from breakfast items (it was definitely past breakfast time), so I gave up for that day. A few days later, I tried ordering again, but when I tried to add a new deal, the app says I can only add one deal per order. Sure enough, the deal I had added before is still in my bag, but expired and I couldn’t for the life of me figure out how to delete it (I’ve since figured it out, but well after the fact). In addition, I could still only pick from breakfast items (again, it was definitely lunchtime) no matter what I tried to do. In short, this app has been completely unusable and I continue to not want to have anything to do with McDonald’s.
DagmiMist - Center St Manchester, CT worse experience ever
I order and pay with app when I get to pick up from the Center st location in Manchester, CT I was told they couldn’t give me what I ordered unless I paid more. Really???? Why did the app allow me to choose the options I did if it wasn’t going to go through at pick up. The manager told me he will refund which will take 3 days and I had to pay AGAIN right now for my order eventhough my “correct” order was less then what I originally paid. Doesn’t make sense AT ALL. I feel it was no way my fault the mobile and pick up locations does not do things the same way and “the manager” couldn’t honor my Mobile order the company would be losing too much seriously $2-3 is too much to honor. Complete BS. The manager then refunded me before even coming to an agreement on if I wanted my order or not but get this he only partially refunded what I paid I had to waste my time go back again to get him to do it correct. What a waste of my time kids at that point was upset all they wanted was their ice cream but instead they end up with a ruin night. Needless to say I did not order there or will ever again. It’s a shame especially when we order from that location at least once a week and well over $20 each time. Over bad management and the ability to make a regular customer wanting to return next time. Def will not be using Mobile order again don’t want another ruin night!!!!!!!
The2ndsaulter - Steals your money! Don’t use!!
I used this app on multiple occasions and it was usually pretty good. But the last time I used the app it took my order, charged my bank, and the McDonald’s location I was at told me they had no record of my order. I told them it was processed but they just told me to refresh the app and that the bank charge was just a hold that would go away. He was wrong. No I’m out over $18. DO NOT USE this app. If you do, they can charge you however they want and you’ll be screwed out of funds. I contacted customer services and they just told me to contact my bank or change my password like it was a fraudulent charge. That’s not what happened, I ordered food, they didn’t give me anything, I’m out of money. Other places like Wendy’s, Burger King, and more have apps that won’t do this to their customers. Use them instead. The worst part about having an experience like the one I had is that any customer care or app developer support will all say the same thing “Sorry, please call this number.” I spent 30 minutes at the curbside spot waiting and no one came. I then got in the drive thru lane and waited 10-15 min to be told they didn’t have my order even though I had a confirmation order email and bank charge. So now I have to waste MORE of my time to fix THEIR issue?? It’s like you get punished for their mistake. Absolutely unacceptable.
WayneD420 - Waste Of Time
I wasted time setting up an accout. I wasted time trying to set up an order. It goes as far as letting you fill out all your info, but won’t let you enter a card to pay for it. I tried 2 different cards, but the ‘save’ button stays grayed out. I tried placing an order which it allowed me to do. But again, I couldn’t pay, as it wouldn’t allow me to save the card info. I hit ‘place order’ figuring I’d just pay cash when I got there. The app said the order was placed. Gave me an order # and all, so I figured everything was good to go. It (the app) said they would start the order when I got there and hit ‘Check In’. The only thing that came close to ‘check In’ was a button that said ‘I’m Already Here’. I pulled in to the parking lot and hit that button cuz nothing changed and it was the only option. Well... Of course the app is now saying It doesn’t have my order or maybe I’m not close enough OR talk to a crew member. I ended up having to go inside and place a whole new order which I was trying to avoid! Then it STILL took forever for these people to understand what I’m trying to explain what happened! It was so aggravating, the whole thing! Then I have to put up with their condescending attitudes... Unbelievable...
And of course there’s no one around to help figure out the problem. So that’s the last time I’ll be going to McDonald’s any more. Who needs the aggravation?
Birdlover123 - Zero customer service
I used this app quite often. One day I ordered some food on the app as usual. When I was driving into my McDonald’s parking lot, the blue tracking disappeared. I did not think much as I was going through the drive through, the person said they could not find my mobile order. So I had to order food on the spot. A few days later, I saw in my banking app, I got charged for my disappeared mobile order. So I try to contact the McDonald’s to get a refund. Took me a long time to find one phone number, the mobile app support line. The person who answered my phone was polite but useless. They could not do anything to issue a refund. And could not tell me what I could do or call to solve the issue. All they could do is to get my feedback on my app experience. There is no channel for me to dispute the order and get a refund. Then I found the receipt for that order in my email, they sent my order to a random restaurant in Chicago which is more than a thousand miles away from me! I call the restaurant with the number on the receipt, the person who answered me was so rude and basically laughed at me for getting a refund for an order from a couple days ago. So this is absurd. The mobile app wrongfully sent my order to a random restaurant, I got charged for things I did not get. And there is no way for me to resolve this issue! What a joke!
Kate13448262584 - Very disappointing
I REALLY want to like this app. The deals that are offered are great and I love the ease of being able to order and pay ahead, but often this app just falls way too short. For instance, the app is very bad about refreshing. There have been many times where I have wanted to get on the app to make an order and it is still trying to get me to pick up a completed order from weeks before. Even after closing the app entirely and logging back in it still will give me the prompt.
It will also get stuck when it is tracking your location. I have had instances where it will not let me select that I am at the restaurant because the location tracking hasn’t refreshed and the override button wouldn’t work.
Today, I arrived at a McDonalds with an order and a number, and despite saying on my phone that it was received the restaurant couldn’t find it anywhere. They stated that they had not received any training on the updated rewards app and that it could be glitchy sometimes. While annoying, it is understandable, but I figured I would report the problem to the app developers. I get entirely through writing up the problem and try to submit and it wouldn’t go through. Turns out, there is an empty drop down box that is required to fill out of the form, so there is no way to submit the problem. Figures.
Gabdul713 - Good luck getting a refund. A flaw with the app!!!!
A very bad experience...
I ordered my food with the app, which is supposed to make it easy, but instead it was a pain! We made the order on the app and then chose curbside pick up. They don’t charge your card until you check in. So instead of saying, hey don’t charge the card because where the only McDonald’s in the world right now with NO ICE CREAM! They ran the card, made the food, and assumed having no ice cream was okay because our order was large. No it’s not and they should have came to our car before charging the card to inform us that our order would not be able to be completed as ordered. Instead they brought all the food out and asked if we wanted a shake or something instead. We asked for a refund instead and were told that since we did not pay at the store they could not refund us and we would have to call online to request a refund. We called online to request a refund and were told they they could not refund us our money and that we would have to call our bank and tell them the charge was not authorized.
This was a horrible experience that will not be forgotten. This whole process was supposed to be easy and it was not. To top it all off they think a coupon for a $.50 ice cream was going to suffice when we called. How can you offer a shake but not have ice cream? Aren’t shakes made out of ice cream?
FidelG. - McDonald’s has a lot to learn…
I apologize if this review isn’t so much about the app but McDonald’s Rewards & Deals as a whole. The app itself is fine. For the most part it works. On occasion I’ll experience a hiccup or two. My biggest gripe is that I’m only able to redeem reward points or one deal per transaction. So if I wanted to order a meal, burger, fries and a drink, I can’t because the system won’t allow it? Let’s compare to the Chick-fil-A app. If I have enough points, I can order my entire family meals but McDonald’s limits me to one item per transaction? I don’t think it’s fair to those at the restaurant for me to create several different transactions because of McDonald’s stupid system. I typically stockpile my points but now I know I’ll need to start using them more regularly. McDonald’s, if you take any of this feedback seriously, please change this. We shouldn’t be limited to redeeming points for one reward or deal per transaction. I can understand not stacking deals but you shouldn’t limit people to the reward points they’re using to just one item per transaction. Please fix this.
Sir Rammy - There are serious problems ordering from the app
The app works great for finding deals and using coupons but mobile ordering needs work. I first tried it in May. Submitted my order, opened the app and indicated that I was at the restaurant and waited for my order. After some time I checked with staff and they didn’t receive the order. They were great and rushed to make my order for me, but the technology was an issue. I complained to McD just so they would know they had something to fix, and they acknowledged the problem and sent me free coupons.
So I decided to try again, it’s gotta work great by now (Sep). Well, I was at a different location then my local one so I tried to set it to the restaurant I was at. It didn’t seem to want to, but eventually did. I placed the order and it charged my card, but said my order was being sent to the wrong restaurant. There was no way to cancel the order that I could find. I thought i could just order again but at this point it wouldn’t let me pick the restaurant and indicated the restaurant was not open even though I was standing in it :/ Well, there is a charge for the order, but if I go to my history of orders there is only the one from May and actually shows my items in the shopping cart!
Ugh, I want this to work because some deals are only for mobile orders, but they really need to find these bugs in the system.
KG409 - Not bad, but not for me
I like the fact that there are awesome deals on the app. The app is user friendly, and I’ve only had a few issues with the map within the app detecting my location. My main issue with the app is that they won’t fix your food until you’re actually at the restaurant. That makes no sense to me at all. I am a very busy person, and using the app doesn’t save me time, and often times it can be pretty inconvenient to use. I was almost late to work the last time I used it because it took 10 min to bring my food out to me at curbside. I saw cars come and go. I saw walk-ins come and go as I waited on my app order. They were actually doing to go orders in the store. I would have rather done that, however, there was no option for to go orders on the app. Only curbside or drive thru were offered.
***In response to the developer’s response to my grievances with this app, I’d say that I still stand firm that the app needs work. It’s literally the slowest way to order at McDonald’s. There are MANY ways this could be rectified. For instance provide a tracker similar to Domino’s. You could also provide a tone block for the customer to pick up the food. OR you could allow a customer to check in if they are within a half mile or so to the restaurant. I could go on and on, but you get the drift.
Loudpedal - Good try but some fatal flaws
I wanted to use this app every time I went to Mickey D’s but I won’t and can’t. I won’t because it does it save any time. There have been times that I’ve sat in the numbered parking space and watched people I would have been behind in the drive thru line exit the parking lot. Same when I’ve dined in. Are the people in the restaurant sandbagging because they don’t want to lose their job to a smart phone? Maybe but all I know is that it hasn’t saved me any time and usually cost me time.
I won’t because my daughter is at the age where a 6 piece nugget happy meal is just right. Unfortunately, the app only has a 4 piece. I’ve sent feedback that the 6 piece is missing and was promised a response but it’s still not there a month later. I’m not sure why this is so difficult. Another reason is that I haven’t found a way to edit my cart or cancel my order. If I order something by accident, there’s no way to remove it. If I end up not completing my order one time and come back for a new order later, all the stuff I put in earlier is still there.
In all, it’s a good concept but poorly executed. I’d love to use this app all the time but it’s relegated to a back folder on my phone. Hopefully, someone at McDonald’s will notice eventually.
Rmf1007 - Was going to be 5 Stars but...
I had this app on my phone for well over a year. Hardly ever experienced any issues other than the occasional hiccup. Then out of nowhere a few months back it just stopped working. It signed me out and ever since then I have not been able to log back in. I’ve tried deleting the app and reinstalling- several times. I’ve checked all possible settings that could be interfering and no fix. It took the developer a good while to finally come out with an update- which I tried again last night since the update was 6 days previous to this post. As soon as I launch the app I get a “Application Initialization Critical Launch Error” message and however which way I try signing in from the options to choose from (Facebook, google, etc. ) I get a application login cancelled error. I can’t even hit reset my password without yet another error message stating they are having technical difficulties.
I’ve missed out on so many free drinks and money saving coupons due to not being able to utilize this app, which has caused me to not give my business to McDonald’s as much especially when there are no issues with their competitors apps.
I surely cannot be the only one experiencing this and would greatly appreciate it if the problem could get fixed.
Semperfi25 - Begging for review
Here's your review. Enjoy. *edit* Broken, won't finish the order and now won't connect blaming my internet. Pretty sure my internet works since I can post this. What do you think? How bout you fix this McGarbage. *EDIT* I contacted McDonalds through their website and provided ample information (Device, iOS, etc) and was told I need to waste my time by calling some number just so I can repeat all that information when clearly there are more people that are affected by this worthless app. How does a multi-billion $ company release garbage apps? This is unacceptable. Here's all the info you need; the app freezes after payment. Sometimes it charges me but doesn't submit my order, sometimes it doesn't charge me or submit my order. Still an issue on 7.3.2 (latest at time of this review May 30, 2022). McFix your McGarbage. Wow, it's finally fixed. Took long enough. Enjoy the review. *edit* more issues. Freezes when I tap finish and pay. Luckily, I'm not being charged…yet. This app is straight garbage. Devs should be ashamed. *edit reply to dev* Nope. Not uninstalling and reinstalling anymore. I've done that several times. Not wasting my time on an app that should just work from a multi billion dollar company. *editi* Finally can order without issues. I'll never give more stars. Enjoy your McStar there McGarbage.
Heathiieee - Highly recommended if you’re indecisive like me!
Just tried the app for the first time. I downloaded it earlier today to check out the deals I saw advertised on Facebook. It seemed awesome and looked simple. We had just eaten dinner so I didn’t plan to use it. 11:30 comes around and I’m craving something sweet and my husband wanted actual food. We got a Big Mac for $1.00 (it was an offer in the deals section)! That was amazing. Normally he just gets two McDoubles. I love the ability to customize without feeling like a burden. Checkout was easy. On the drive over I was looking to see how pickup worked. I saw that you could pick it up through the drive thru instead of making a worker walk out to you. It’s late the line wasn’t too bad. The window girl was nice. It was all around a surprisingly good experience. We go for late night apple pies quite often and are normally turned away due to it being late (meaning they aren’t making more), or we get them and they’re dried out and sticky. Tonight they were warm and presumably fresh and it was great. We will definitely use this again! It gives you the price as you go too. No surprises!
Krisann916 - Ordering
I gave used this app a total of two times the first time their system was down so it didn’t take my order. The second time (my most recent order) I don’t like the fact that you can’t add certain things to your meal it allows you to customize your sandwich but only certain things can be added, big Mac sauce is not one of the options. So that sucked. When I went to go pick it up I asked them if they can go ahead and add big Mac sauce onto the sandwich although they said yes they would it was not added. I also tried to order and have it paid for and have someone else go pick it up for me but that’s not an option as well you have to have your phone with you in order for your order to be turned in to them. Otherwise they can’t see it at all. I think online ordering through an app is convenient when you can order and have someone else pick it up for you because it’s already paid for on your end you don’t have to worry about giving them money. It’s also good when you place an order and your exact order is made exactly the way you place it, at this McDonald’s they couldn’t get it right I asked for a Dr Pepper and a Coke instead I got two cokes shouldn’t be that hard to read from the screen.
AELShopGirl - Great app but
The app seems to have no flaws or failings. Unfortunately, given its stated purpose (my reading: save time; order ahead; pay without having to make contact with other humans and save your frequently-ordered items to favorites for even greater time-savings all while earning free food with rewards) it isn’t going to blow the doors off for any end user with average expectations. You will wait. You won’t feel at all like you’re saving time and when you edit, “customize,” your items and the edits go unread, having no contact payment makes right human errors pretty much not worth correcting but then you e paid for something you’re not going to eat or drink. Anyway, the app can’t save you time when the restaurants are mostly under mediocre management and employees appearing like they would give anything to sit down on a lazy boy or text someone who is not a customer or employee of McDonald’s. With all that in mind, its world away from the catastrophe that is the Chic-fil-a and Wendy’s apps. It functions better than Dunkin’ or the chain restaurant apps, too.
JaminIsSlamin - On the fence…
I have only used the app a few times. Mostly good experiences and one bad, but todays incident really did it for me. 1) I don’t like how you have to be at the location to place your order, I could be 5 minutes away and it still won’t let me order ahead of time. I might as well order regularly at that point. 2) there are no alerts of whether a location does not have something in stock or can’t fulfill your order. This happened to me today. I ordered a large iced coffee and never got it. I went back and forth with the employees and a manager about an iced coffee that I had been charged for. Gave my order number and the manager refused to look it up even when I showed it on the app. I offered her to look at my phone because maybe she knew something I didn’t and she said oh idk how to work that phone (which at this point I’m holding up the line over a coffee and feeling embarrassed). She said I wasn’t charged for a coffee… Long story short, my order went through but the iced coffee flavor was out of stock so they did not fulfill it. The app just failed to say that in my receipt until several minutes later. I wasted my time and others in line because I didn’t want to be charged for something I ordered but didn’t get.
Pattipenni - They steal your money
I’ve used the app successfully for months, but a few days ago they ripped me off. The store I chose had decided to close early that night, without apparently notifying the company or whoever controls whether a store is closed on the app. I ordered before I got there, and when I arrived all the lights were on and there were cars in the parking lot- nothing to suggest from a distance that they were closed. So I notified the app I was there, which it acknowledged, and parked curbside. The app even notified me that they “saw” I was there and would be right out. We waited. After ten minutes we drove through the drive through, and only then saw the closed notice. When I complained to customer service, they didn’t respond for four days, and when they did respond, suggested it was my fault and that if I wanted to dispute the charge I could take it up with my bank. It didn’t seem to matter that they had emailed me a receipt for my money and that I never got any food. I’m still waiting for my money back. And now it looks like I’m going to have to either call or visit or something to resolve this- any convenience the app might provide has been eliminated. It’s just ridiculous considering they have records of all of this- they know they took my money, and they know the order wasn’t filled because the store was closed. Unbelievable.
Gfyhvd - Used once and done
I gave this 2 stars only because the app was easy to use, but if the app isn’t in synch with your chosen store, it’s a waste of time. I had ordered and paid on the app and noted I was picking up via drive thru. I do the same with another fast food app with ZERO issues. I pulled through and like the screen said, told them on the speaker I was there to pick up (and I gave the order number as the screen instructed). The cashier was like, “oh you’re an Uber driver, pull up to the 2nd window”. Well, I’m not Uber but I pulled up to the 2nd window getting wild eyes from the car ahead and behind me in line. At the window I tell the worker my order number and show her the screen and she did not have a clue what I meant or what to do. Obviously McDonalds doesn’t train employees on this app and how to work with it - at least not system wide. She asked me to pull forward at which time I sat waiting for them to prepare my order as 5 cars behind me in line passed through with their orders. It would have been faster if I had NOT used this app. Moral of this review? Just because there’s an app doesn’t mean your location will know how to work with it. Mine wasn’t rural either. It’s faster to just go through the drive through normal. I’ve deleted the app. 👎🏼👎🏼
ErikaRene - Sending my meal to a restaurant 7 hours away from me?
If I could give zero stars or even negative stars I would. Tell me why I wasted nearly $20 and sat in my car for an hour waiting for food that never came to me because the app changed the location of my pickup to a place in WISCONSIN? I live in MISSOURI. The maps literally said 7 HOURS AWAY. I couldn’t even cancel my order either, because up until I had checked the app after waiting for an hour, I had CONFIRMED I WAS AT THE LOCATION THAT I WAS ORIGINALLY SUPPOSED TO PICK UP AT. Therefore, it would not let me cancel my order afterwards. I have tried the ‘contact us’ to leave an official review twice now, only to finally receive an email. I’m still waiting on an actual response from a ‘team member’. I have even tried contacting someone through the direct messages of Twitter only to be told again to send the official review through the website. To be very clear, I have previous receipts in email form of past times I’ve ordered through the app in surrounding Missouri locations. I also have the receipt that was sent to the Wisconsin location, as well as the idiotic screenshot of the location my maps had shown up as 7 hours away. This review will not be changed until I get a refund. AND I WOULD LIKE TO NOT OPEN A DISPUTE WITH MY BANK. PLEASE TALK TO ME LIKE PROFESSIONALS SO WE CAN GET THIS SORTED OUT.
Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!
Wondering how you could earn $25 by just signing up? Earn $25 for free by joining Payoneer. Sign Up!
Start your future on coursera today! Build skills with courses, certificates, and degrees online from world-class universities and companies. Join for Free!
Mind Lab Pro ® 🎯
Mind Lab Pro ® boosts work performance and productivity with nootropics for focus, multitasking under stress, creative problem-solving and more. Buy Now!