Planet Smoothie App Reviews

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App is broken. This app hasn’t worked once since the day I got it, it just says an error occurred when you hit start Order

Not a fan because it’s not versatile. No way to receive points on an in person order made without the app. I can’t upload my receipt or anything.

Ok. Biggest problem I have with this app is sometimes it doesn’t show the menu at all. Lucky I am just reordering the drink I always drink. Would be nice to have app more user friendly.

Poor App Options - Needs to be updated. I shouldn't have to start an order to see a menu. Where is the menu to see first? I cannot see my rewards points. It's not user friendly. I won't use it and will forgo a visit if our Planet Smoothie is busy.

Un happy GingerLicious smoothie lover in Florida. Horrible app the coupons can’t be added! My first order was never documented that I purchased anything in its history! It said start my first order! I got a text coupon for 2$ off first order never happened! Can’t enter coupon code!

Don’t get what I order in line. When I order on line, I never know what smoothie I’m going to get. Different every time.

Horrible time drain. Doesn’t take the coupons those come from Indiv stores doesn’t take working credit cards either .

I'm sure app is great. However seems to be not loading at all with the recent ios9 update. A branch in Florida has a royalty program for every 10 visits to get reduced price on next purchase. Curious if the app will have features like this that tie into one corporate system maybe that all planet smoothie locations will have to entice people to go in more?

What’s the point?!. App does not offer order ahead option. The app does not provide any additional content that you can’t access online via Google search.

Very frustrating app. You have to close out the app and start over to navigate to previous screens. Not impressed. The nutritional information doesn't fit the screen and it's incomplete.

Pointless. You can't order ahead it serves no purpose.

Does nothing.. Even location search by zip code is broken. Why even have an app like this — is just makes me hate your brand more

Don’t get why this is rated so bad. I use this to mobile order my smoothies all the time! Super easy to navigate and use, no problems at all :)

Online ordering doesn't work. This is what I get when trying to place my order. The store is clearly open because I called. "Something Is Wrong Online ordering is unavailable at this time. Please use the location finder to try another location nearby."

Better off using the website. This app is so wrong. There is more than the Doylestown, PA location, whichI find out on the website over this.

Goforth. Goforth

Location. Creates my acct but the location right next to me which is store #19064 does not pop-up on the app it takes me to a store that’s 25 mins away from me. 😟

Pointless app!. Horrible! Says no locations near me when there’s three in my area! Then I tried searching the state and still said no locations!

Why?. Is what I asked myself after I tried using this garbage of an app. Stick to your day job, because this app isn’t smooth-ie.

Messed up. It’s really messed up that you have to agree to let them share your personal information in order to use the app.

Crap app. Hav been trying to order online for a week and get nothing but an error message saying something went wrong - what’s the point of having an app if it isn’t usable

App is NOT customer friendly!!!. First time placing an order. I picked the store and when I ordered it and paid I noticed it sent me to a different store. Although the substitutions for personalized drinks are easy and user friendly, the app is plain and boring. You can only call the store you ordered from to handle any mistakes mishaps or issues. There is no way to cancel an order and when I called the store the poor girl was so busy and didn’t know what or how to deal with the cancellation and refund. Not her fault. Waiting on a call back to see if I can get refunded. Wish me luck!

Lost ability to hand type customizations. The app was perfectly fine until the feature to hand-type customizations went away. Please put this back on so we can add things like, “less or no sweetener”. Either that or please add a tab to remove additional sweetener

Terrible app!. Very outdated and needs a serious update. Nutrition information does not include any seasonal items. I agree with previous reviewer that says you have to get out of the app to return to previous pages.

Great app. Very easy to use app don’t have to sign in just order and get it at the closest planet smoothie near you.

Can’t order. Why can’t you order? It’s 2018!!

Ur app is stupid 0 stars. U can’t even sign in and make an account fix ur app

Terrible App. Downloaded the app and tried to create an account. Unfortunately the only things you can fill in are your email, first and last name. Won’t let you put in a password, therefore you’re unable to create an account. I’ll take my money elsewhere.

Broken. Doesn’t do anything. Shows zero locations. Worthless.

App won’t work, won’t create account. App says phone number invalid, I tried to enter to multiple ways, unstalled and re-installed the app to no avail. Even though I have a rewards account in the store that I use, it won’t let me creat an account so I have to type in all of my info for every online order. So frustrating

Too bad I have to push 1 Star.. This app is just terrible. For sure no. Don’t even bother downloading. Seriously. Seeing it in your recently downloaded will just take you back to a time when you remember you actually wasted moments of your life you will NEVER get back. Spare yourself the agony.

Waste of space. Says no locations in my area and there’s one a mile up the road.....

Store closed. It’s unfortunate when you order online for your kids, the money comes out of your account and you get to the store only to find it’s closed.

Great!. This app is great! I like to place my order ahead of time and they always have my smoothie ready when I walk in the door! Quick and easy to use!

No Pre-Ording. This seems to be an informational app only, no pre-ordering. Where is the convenience in that?

Waste of time. App has one purpose, to search for Planet Smoothie locations. You can’t order ahead, doesn’t give rewards, etc.

Needs update. Pointless app, really needs an update. Only has a location finder which you can use any other maps app for.

Works!. Good App!

No good. This is ridiculous! I read all the reviews current and prior years and still not working. Hey do you just not care☹️

DO NOT DOWNLOAD. I can’t believe I just wasted 10 minutes of my life trying to navigate this worthless app. After I read the sorry reviews about how bad it was. It’s total my fault, but shame on Planet Fitness for putting out such a terrible app.

What’s the point??. Won’t let your order from pretty much all locations 🤷🏻‍♀️

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