Arlington Transportation App Reviews

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My drivers always park far away and charge me before driving off.. The app has charged me a no-show fee THREE DAYS IN A ROW whenever the drivers were parked across my neighborhood or several streets away from the pickup location in the app. No calls or anything, just drove off after 1-2 minutes of waiting when they were ACROSS THE WHOLE NEIGHBORHOOD. Has made me late 3 days in a row and is seriously pissing me off. The app used to work fine so I don’t understand what the deal is now.

Spends your money with no available rides. This app will search for a ride for you, then it will still spend that money regardless whether they were able to find a ride or not. THEY DO REFUND, but it’s takes almost 24 hours and makes no sense for them to still spend your money when they say “no rides available.” You’re better off calling the VIA people to book your ride for you, then using the app as a way to see how far your ride is. There’s also BARELY EVER any available rides. So it makes sense to just call the number itself and just have them book it for you.

Charge me when I never booked a ride. So I was looking through the app put my card information in then next you know there’s a charge from new yourk for 3$ keep in mind I never booked a ride at all I would like my money back.

Perfect solution for public transportation. Great quick service -comfortable rides -takes U where U want 2 go -highly recommended!

BAD SERVICE. Vía does not leave you at the exact address but since I updated the app IT DOESN'T WORK, it never arrives on time. The time is not exact. You last more than 20min waiting for extra time.

Worse than before. I used via app the time but this app cuts out the features that made it easy. It charges a cancellation fee even tho my driver is over 10 minutes late and my usual pickup location from work has been changed to a spot drivers will get a ticket if they stop. Bring back the ability to call my drivers cause the confusion comes from lack of communication between riders and drivers.

Arlington on Demand. It’s a good app to get to your destination. Arlington Demand lets you know when your ride is ready & tells you we’re to be when ready.

Trash!!!!!. The update is worthless !! I’m waiting an hour just to get in the car !! Then I’m riding in the car for an hour !!! Drivers are getting lost ! Y’all are giving outlandish pickup spots ! Why would I walk 20 mins out just to get picked up ! The routes are terrible how am I the first one in the car and last to leave ! That’s dumb ! New update is terrible ! Never again !!!

They need to fix the problem with the app. The city of Arlington need to fix this app y’all spend too much money for app to develop ride Sharing and so far that’s not been the case so far since I was using the old app when I ask for a supervisor they tell you to wait 48 hours and we never get the answer what we want to hear but y’all want us to spend money by the distance and the wait time is way too long too many people to be late to work and school if y’all can’t get this app fix get a technician to fix the problem you are going to embarrass the city of Arlington and the drivers that are working for them and lost a lot of people and money this app should not tell me to edit my credit card information that’s mess up and y’all still having issues with the app with high demand because y’all don’t want to update y’all system that’s going to take a year

Unable to set a place for pickup. for 30 minutes now i haven’t been able to set a area for a pickup no matter where i placed it, very inconvenient

The city should be ashamed. The ride offered through this app are dangerous to both the rider and other drivers on the road. Dangerous pick ups with cars parking in the middle of 4 lane roads. Drivers that make you run across traffic or they will leave without you. It’s so sad this is the best that the city of Arlington can offer it’s citizens.

driver no show. twice in one day I booked a Via, from my home pick-up then waited with the blue dot of my phone precicely under the Vis pin well past the time shown on the app. The driver never came and reported me a “ho show”.

Rubbish AND Nonsense. This app is ridiculously so useless. It was useless before the update and now it’s even worse! Why did I order a ride at 3:08pm and at 4:18 I’m still not at work💀 mind you my work place is 13 minutes away from my house and the via was supposed to get there in 23 minutes time. And then it will be telling you the ride is 2 minutes away for over 10 minutes! What exactly is going on. Ugh I can’t stand this! DO BETTER. Please ehn

App has issues. I remember when this app came out and it was a lifesaver for me something that’s quick and affordable, but after some time I started to notice this app has a ton of problems , first off why is it that I am not able to get a driver?! I know this seems as a one time problem but every time I use it it’s always the drivers are full, are there only like 10 divers?! Unacceptable. Secondly, why is the waiting times so long? I would have to wait up to 30 minutes to an hour because my driver is either taking their time or is trying to pick up multiple people, and it’s frustrating, the drivers are taking their time rather just doing their job. The time I’m waiting I could’ve used Uber or Lyft, but there’s a reason why the people don’t and chose this app because it’s AFFORDABLE, but doesn’t seem worth it anymore. Overall fix the app or take it down

they should improve. since they changed the app, I always have problems.

Terrible. Customer service is bad

App is fine but one annoying issue. The app is good but there is one annoying issue. It will say it found you a ride but then it will say it didn't

Good but. Cheaper ($4.50 now). Eaiser to find rides. But rides take longer because of picking up and dropping off too many times.

Lifesaver!. I was in Arlington on business and used this service to get around to meetings and dinners and such. I didn’t need a car and that says something for Arlington.

The APP. The App acts up sometimes!🤨

DISSAPPOINTED. Requested a ride this morning and they took my money even though the ride was not available. And I was also charged a cancellation fee for a ride that I wasn’t even able to book? This is very inconvenient as I book my rides an hour before getting to work and had to find another option. What’s the purpose of this if y’all cannot serve your customers needs. I would give 0 starts if I could.

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