Minturnco - FRUSTRATING
I signed up for fan verified presale, got in line 10 minutes before the on sale time, got in the q and it still took 42 minutes to get tickets. Every time I would select tickets the system would tell me another fan got them and then the system would offer me different seats. If I selected buy, I got this endless blue circle and then a pardon us a system error occurred message. This same situation occurred the last 3 times I went to buy tickets. When I purchased Elton John tickets the system told me an error occurred and my seats were released when in fact I was charged for them. I love going to see shows and Ticketmaster keeps installing new procedures to protect fans but it’s not working. I only purchase through Ticketmaster when I feel like I have to. It’s been a long time since I’ve had a good experience with TM.
Hose18741 - App is Bad Website is Even Worse
So, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error.
Okay maybe I’m an idiot. Let’s try from the phone. Go go onto the app, where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes.
Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets.
In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails.
Jocedraws - Literally the WORST company
I purchased tickets to the No Shame 5SOS tour that was supposed to be last month, but the tour got cancelled back in July. I got the email about the cancellation and they said I would automatically have a refund processed for my tickets because there was to be no event. Here it is 4 months later from July and a whole month after the event, with absolutely no communication from TM, no way to CONTACT TM, and surprise surprise no money back yet either. I am struggling so much right now because I can’t work due to COVID and I could seriously use the money and to my knowledge there was no reschedule of the event. I have been trying to contact TM on their site but every time I click anything like “contact us” I get redirected to the same BS articles answering questions that don’t help one bit. I am just so frustrated at the lack of communication and the utter disregard for their customers during this time right now. I would understand if there was a high volume of customers requesting refunds, I get it I work in customer service myself, but to not even provide any sort of updates! My account just has the event under “past events” with CANCELLED over it, but other than that absolutely no relevant information. I am out close to $500 and have nothing to even show for it at this point. Have some humility! I wouldn’t recommend Ticketmaster even if my life depended on it at this point.
MMO clicks - Ticketmaster SCAM PLEASE READ
Tickets for any concert are all worth EXACTLY the same. But because of “popularity” ticket prices fluctuates. Ticketmaster likes to use this to advantage to scam more than what it’s worth on everyone buying tickets. The concert I was going to had seats ranging from $50-$300 nosebleeds to floor seats. But because tickets were not selling as quickly in a timely manner as TM has hoped. They dropped all seat prices to $20, equalizing nosebleeds, mid seats, and floor seats to “$20”. I already purchased two tickets days before for $50 ea. Not including tax and service fees. I’m paying $150 for crappy seats. When floor seats are now ONLY $20!!! I can’t even get the difference in money back because of their “agree to no refund” BS policy. Everyone going now gets the pay only $20 for ANY seats now. I paid 7x the price that people are getting for a fraction of what it was originally sold for. Ticketmaster monopolized and control ticket prices whenever they want and I think someone needs to stand up against this giant business because they are seizing money and making up “agreements” to trap everyone into paying their outrageous prices. I’ll be writing to the Better Business Bureau BBB and contacting my credit card to dispute this problem. Ticketmaster is trash 🗑
AbigailCSMyth - Do NOT use app for popular events!!
Let me save you all from getting screwed out of those hard-to-get tickets at initial sale time: DO NOT USE THE APP!! Let me explain what will happen to you using my own experience. One hour before the start of the sale, the app put me in a virtual “queue.” When the sale started, it showed me where I was at in line, real-time. I was “2000+” behind which I learned the hard way is the maximum the app will display. As you wait it will give you minute by minute updates of how all of the good seats are selling out while your place in line continues to be “2000+.” I thought I should wait because every time I called the number it was busy. Finally, after 39 minutes and all the good seats were sold, I was still 2000+ in line and it looked like it would be at least another hour before I get to the front of the queue. In desperation, I called and the line was no longer busy! I was able to cut in front of everyone in the queue with that call and purchase the tickets. Word to the wise - do not use this app if they put you in a queue longer than 50 people. It’s a total joke and you’re better off just trying to call. By the way, as I write this I am still in the queue. Horrible experience. I’ll try to enjoy my mediocre tickets.
The Angry People of MCR - Monopolizing Costs with Treachery
I downloaded this app, just briefly, the day before I would need it to purchase tickets for a major, very popular, music event. I attempted to login to my account on my PC separately the next day in order to update my payment information before the queue would open but conveniently could not because they were having ‘technical difficulties’ and many others online were also complaining of being unable to log into their accounts. So, I was unable to streamline my future purchasing process but that was shown to be irrelevant as I will reveal thusly.
Later, after waiting in queue for a half hour the tickets that were shown as available could not be purchased when selected. Later that day, many more tickets were available but only about a third of them were listed as a ‘verified’ reselling of the ticket but the rest didn’t say they weren’t new, while all the tickets were 3-4 times the price of the original. At the same time the band appeared to believe that all the tickets were sold out to all their events and had set the prices for their own event to be between $59-$200. So, in conclusion Ticketmaster is a scam making millions off of the deception of their hosts and customers.
WMM92308 - Irritating experience
The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).
Qb123abc2016 - No way the service is 4.7 star worthy
I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf
Artandmusic2020 - Purchased tickets...NO SEATS upon arrival!
Last night Valentines Day at the Bocelli concert there was no seats nor even a row for the “floor” tickets I had purchased from Ticketmaster. I was sold 2 floor tickets by Ticketmaster and these were part of a wedding proposal. They included VIP lounge. When we arrived to the venue there was no Row 19 and we were told we would have to sit off the floor in a corner seat and that they could not guarantee we would sit together. This led to a very difficult situation and the romantic experience for the night was ruined. We never did get our seats. This is highly unethical and something must be done. Amalie Arena should also take some responsibility in this as they were to set the seating. We saw that duplicate seating had been set up for lower numbered rows and ours eliminated. The show was oversold at our expense. We expect compensation as this was obviously not a mistake. You charge more for floor tickets and this is the service you give your clients. It was certainly not the Valentines evening linked to proposal that I envisioned. It will be interesting to see if Ticketmaster provides a refund for this debacle? Buyer beware when ordering floor tickets.
Anita6677 - They’re gonna steal your money
Before you’re gonna purchase anything from Ticketmaster, read my story FIRST.
I’ve purchased tickets for Jim Jefferies like a Christmas gift and was really excited about it. I trusted Ticketmaster so what can go wrong, I’ve purchased before, but there wasn’t any problem before of course. Since the Covid started they cancelled more than half of their events, which is totally understandable. What’s not is that they WONT give you your money back! My tickets was for almost 300$ and with everything what was going on, business went down and I really needed my money back. When I was texting them, their customer service was the worst I’ve ever experienced. They told me that I didn’t purchase tickets through them even tho I obviously did! I’ve purchased numerous tickets before even was selling them myself. I even sent them screenshots and they told me they didn’t get any. So they basically stole 300 from twenty year old girl who was unemployed and in a really bad life situation. I’m very disappointed and sad that some business like this still working and earning money on people like me..maybe some day it can be you too.
Sghhjreghiurd - Lack of transparency frustrating
I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.
Spazzmaticjess - Ticketmaster screws me again
I am a huge concert goer. I hate that I have to use TM for everything but no other options if I wanna go to shows. Got screwed this morning on the most frustrating ticket buying experience EVER for one of my favorite bands. One browser wouldn’t let me buy tickets - says to use another browser or app. Log into other browsers and app, they say can’t get in queue bc I’m still in queue in another browser and to return to that browser. Finally figure out to log out of original browser, and log into the app. Find some decent tickets 15 minutes into the sale (fans know that every minute is precious and I’m stressing out here). Won’t let me buy the tickets. Enter my card number over and over again. No error message, no anything - just says “please wait while processing”, then refreshes back to the card entry screen. Lost those tickets ultimately. I was finally able to buy some tickets 15 rows further back and just completed my transaction. This is 40 minutes into the process with lots of frustrated tears and yelling at my screen and now I just feel angry and unsatisfied. Thanks for nothing TM. 😡
Rap Mama - Generally good, not for parking or special services.
Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required.
The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an
Error message & no luck.
In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts.
I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts.
T-Lou - Bots ruining it for everyone
I really don’t understand how the second tickets go on sale they already have the tickets for sale on Stub hub- Low Life scum is making money off cheating the true fans.
How can you claim you can’t stop it? It’s easy if you turn around and sell your tickets the second after you buy them your order is cancelled. If you are not a person with a ticket master account who uses there tickets should be a red flag. I love going to concerts but how can I afford to pay thousands of dollars for a ticket that should of cost 175 so some scum bag can profit off of me. It cheats the artist and the fans. But Ticketmaster gets to double dip by recharging that ridiculous convenience fee which is why you guys probably don’t stop it. I really hope the verified fan program starts to work because we are in desperate need of fixing this problem and StubHub and Ticketmaster marketplace don’t do anything that contribute to the problem.
Kojihgy - Lost good seats !!!
Signed into the app to purchase Kraftwerk tickets early for Amex cardholders. My Amex card info was already in the system but when I went to purchase tickets only visa and MasterCard showed up in the drop down menu. Every time I entered the Amex info it would not accept it. I tried six times to enter visa info including address info only to have the page reset to blank fields. The timer would run out and I would have to go back in to the ticket page. I was already signed in since the night before and checked and saw my name in my account. I had to make an inquiry into my account which brought up a webpage asking me to sign in, which i then did. After this I re-entered the app to try to purchase tickets and found I lost out on the seats I originally wanted. Only seats available were on the next mezzanine up. Selected some seats and look....Amex is now in the credit card drop down !!! I am so upset I want to smash my iPad into the wall !! Ridiculous to have to sign in twice, especially without any instruction to do so. Poorly constructed app, terrible service !
Shikita Teasley - Ticket Master Review
It’s a pleasure working with Ticketmaster. One of the main reasons I appreciate Ticketmaster is that you can order your tickets in advance month prior to the scheduled events. Now on the other hand, I feel as though you shouldn’t have to get approved of the buy now pay later option. If you have a debit card, credit card or a checking account with the correct amount of funds in the account to cover the cost of the buy now pay later option then there shouldn’t be a problem. That is one thing I think should be reviewed by corporate because you can loose a lot of customers by limiting this option. Again Ticketmaster is a great option for purchasing tickets for concerts but they do have a few things they need to work on like the buy now pay later option.
Amb49 - Worst App ever!
I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster.
Que-el - Kem and maxwell
This was an awful experience. The tickets went on sale at 10:00 and it took me 39 minutes to get on the site. Once I was on and clicked on a ticket it kept switching my ticket selection and stopping on a random ticket. The price kept changing. It said $119 then once you clicked on it the price went up to $129. So I called. And the representative had the same seats for $180. And the fees are just ridiculous!!!! Now I have accepted that you guys are outrageous with the fees (I’m not even sure how you get away with those fees) but you do and people pay it to get the tickets. So the least you could do is have a system that works. It’s 2019. I find it hard to believe that this service you are providing is the best it could be. 🎤
AshBabe4599 - Ticketmaster scared me so bad!
I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem
Lana Tooks - The absolute WORST website to purchase tickets on
While it is unfortunately where most bands and artists put their ticket sales, there are way too many bugs, glitches, and failures all on their part. They try to give you the “best tickets” in the nosebleed section and later you find out general admission was and is still available. You can have tickets in your cart multiple times and get the same error message constantly saying something along the lines of “sorry, we had difficulties on our part, please try again later” and you’ll have to go through the entire process again. It’ll say that you can increase the quantity of tickets in your purchase but you can’t! You really can’t! There are also so many scams and so many other purchases that you just “have to make” because you used TicketMaster. Its fees are ridiculous, this app is insane, and the website itself is a disaster.
It just keeps getting worse. Please try to fix this because so much of it is unnecessary and incredibly stressful.
SBBaran13 - Did not get my order
We tried to order through the app which we have done many times. I accidentally input the incorrect expiration date for my debit card.... twice and it was declined twice. I get a call within moments from “Ticketmaster Help Line”. She “helped me” I put my information correctly and completed my order. The operator stated the rockers tickets would show in my app and I would get a confirmation email. We never for either. Tried to call the same number they are not taking any person to person calls. I went through all the channels to try and repost my issue - it kept telling me to reference my order in the app and click on chat. If the order never shows in your app how can you do that? So then I did the ole fill out the “complaint” form and they will contact me back. The respondents email states it could take up to 48 hours for them to make contact.
Our event is in 4 hours ..... the money is still pending out of my account with no tickets and no way to contact anyone. I feel scammed HELP
Aconibel - Great idea, but it doesn’t work.
The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app.
Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?
Fudge7619 - Awful!!!!
Used to never have a problem but...
I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄
I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent.
....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away).
We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either.
There was a 3rd incident but I will spare you the details.
WILL NOT USE AGAIN!!
-former happy customer
Polararg - COMPLETE RIPOFF
Every single time I have been FORCED to use ticketmaster, it’s worse than the last. $79 tickets...magically become $101 tickets because of $22 fees PER TICKET, then they want another $9 per ticket for “insurance” in the case you can’t make it?!! Really?!!
On top of that, they want nothing to do with you using paypal. Try using it, and it’ll just bring you right back to the log-in for paypal. Go ahead, type your email as many times as you want...it will never go through before your time to buy tickets runs out. So you’re forced to type in your credit card info. A glitch? Maybe. But given that ticketmaster is trying to squeeze every possible penny from you, you honestly believe they want to share a payment fee with PayPal? Doubtful. Seems easier to just have a glitch that forces you back.
Oh...and try getting through without giving up your cell number. NOPE!! They want that too! Data mining? Most likely. Why wouldn’t they squeeze that potential penny from you too. Scumbags. I hope you rot in hell
BirdieHandler - Use your high fees to pay for user studies
TicketMaster: why don't you use some of the fees you slap onto every ticket purchase and pay for some user studies?
Here I am, a day after an event whose tickets couldn't be transferred out of the app and I want to tell my friends exactly how much they owe me. How bloody hard is it to leave access in the app? That's just lazy implementation. What is the point of showing me a grayed out image of a past event but not letting me tap on it to open the 4 tickets on my phone for that event? Do some UX, please, to understand your users.
Also: what's with the huge number of 5 star ratings of this app? Seems fishy based on a quick scan of recent reviews that are averaging 2 stars at most. Did you pay some service to make a bunch of high ratings? I was happy enough with my experience at the event (moving tickets to my Apple Wallet would have been even better, but whatever), but not being able to look at past event details is BS.
Not my fault I can't walk - Handicap
Ticketmaster should be ashamed of itself. I tried getting Handicapped seat on Tuesday at the presale and was told that “Handicap tickets “ not available until Friday morning when the tickets for general public went on sale. I opened my Ticketmaster app and signed in. I was very lucky land went immediately into que and by 10:05 I started to fill out how many handicap tickets I wanted. I only wanted 3 tickets. Was told that there was no Handicap tickets available at this time. After much to do I finally called the Hersey Giants Box Office to be told that they don’t sell tickets but I could call tomorrow and if there were any handicap tickets left I could purchase them on Saturday
I continued to try all day and the Ticketmaster site kept changing my 3 tickets to 2 and removed the Handicapped button
I have never had problems like this for other rock concerts in New Jersey or New York that sold out in hours. This concert is still not sold out!!! WHY CAN’T I GET GOOD HANDICAP SEATS FOR THIS SHOW?????
Lady that still wants to rock out but cants walk
Qu4ntumZero - The worst
Quite easily the worst experience I’ve ever had trying to get a ticket to something. Ticketmaster apparently partners with a ton of other team specific ticket sites, even plastering their logo on the pages stating it’s powered by them, yet has next to no actual connection to them. The current process of redeeming or accepting a transferred ticket leads to a dead end telling you your account doesn’t exist and never prompts you or tells you, that you are now on a completely new site that requires a brand new account. Customer service won’t help you because that’s “insert team websites” problem now. I’ve now had to create multiple accounts, and in order to redeem a “Ticketmaster” ticket on my phone, use Apple wallet or Google pay and NOT the Ticketmaster app or any of its services. Keep in mind every link they send you redirects you to their stuff, none of which actually let you do anything with these tickets. Unbelievably horrible and will NEVER use this garbage again.
FromSyracuse - Waiting in a virtual line for nothing
Having a line for all of the traffic is great but why show tickets available only to then say they have already been sold to another fan. It’s disheartening after two days this week of trying to buy tickets and even longer today to have spent a half hour trying to purchase tickets that were probably never available to begin with and end up just buying lawn tickets in the end because that’s all that is left by the time you’re done clicking all of the facade options. Just say they aren’t available from the beginning and I think people will be less upset. Having signed on both days right at 10: Am to finish at 10:30 to only end up with GA because I feel like the time was just wasted clicking seats that were never available anyway is really annoying and kind of bait and switch.
Vthostess - Why Mobile
This is a good app and works as planned but I’m frustrated that Ticketmaster constantly MAKES you use the app. The show I am attending says I can only enter the event with mobile tickets. I had them printed but printed tickets are not allowed. Fine. Whatever. But when you go to use the mobile tickets you HAVE to use the app. I just find it annoying that I have to now go and download an app that I don’t have storage for (i had to delete other apps just to make room for it) and then log in and get my tickets from there into my wallet and then show the venue attendant. It may be old school but I find it way easier, and I feel more secure, if I could just print them. Or at least show them on my phone without having to get the app. They basically are forcing you to get their app in hopes that you won’t delete it and continue to use it. I get it from a marketing stand point but honestly it’s just really annoying.
Netti123xyz - Website spinning forever
I got a notice -yay!- that Queen tix on sale and click here to get online. So I did- I am 2000+ in line, but they will let me know when I’m next. So I wait about 40 mins and now my turn. I click on some seats. ($95)Then I sit and spin for 20 mins. It never comes up, so I back arrow, new sets of seats pop up (which actually looked better) so I click on new seats. I spin for over an hour! I look at my phone, still spinning, look again , it’s like it’s at home page. Ugh! So now I have to start all over and now the only tix available are ones behind the stage ($59) and ones that are like $500 bucks, so of course I pick the cheapos . At least I got tickets but I’m totally bummed I got booted out and lost the better seats I wanted. There are some nice features with the wait in line thing etc and if it would have worked like I hoped I would’ve given you 5 stars. But since I got booted after waiting over an hour you’re getting 2.
EJD33333 - Sign on and password
Today I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!
Clearly not clear - Too much extra charge
Every ticket has a $20+ up charge to every price that is advertised. I’m not understanding what services are being rendered for this much per ticket. I know these funds aren’t going back to the performers or the venue. Actually cut dawn the amount of tickets I buy through ticket master because of this. This is coming from someone who goes to usually around 100 concerts a year. The fees that are tacked on are strangling the people that are already finding it hard to pay for the sky rocketing tickets. I understand that everyone need their cut but come on. Ticketmaster has been around for a long time. The greedy nature at which they charge people extra fees is in need of a competitor to swoop in and start undercutting. Stop being so greedy Ticketmaster or at least start advertising the tickets with the fees included so that I don’t get sticker shock and cancel my order during check out. The app works great most of the time.
Ptx mats - Annoying but I still use it
This isn’t a bad app, but every time i try to buy a ticket something goes wrong. I’m currently trying to buy 5SOS concert tickets but half of the seats I can’t buy. The front sections look like they have all been sold out, they aren’t listed anywhere. But I went to buy tickets about 10 minutes after they went on sale and I only had to wait in a 3 people long queue, so tell me how 3 people bought 3 sections worth of tickets? I also bought Harry Styles concert tickets. The tickets I wanted originally were only available for people with a certain brand of credit card which is crazy! Why can’t I buy that ticket, I would pay the same amount as someone with that card?? The only reason I buy tickets on ticketmaster is because they have the cheapest tickets, other sites sell them for 3x the ticketmaster price. It just upsets me how I can’t have a smooth ticket buying experience .
Hpluseleven - Lost tickets I wanted
Unhappy about the way the app worked. Had GREAT seats on the hook, all signed in ready to pay for some reason app made me sign in again even though I was already signed in, then it said sorry some glitch couldn’t go through to purchase try again so I went back tried to buy same tickets and I got the message sorry, someone else just bought those tickets.
I then purchased other tickets, same price but seats not as good. I am very disappointed, apps are supposed to make things easier but It was just frustrating.
The service charges this company is charging are high so I expect GOOD service and an app that works properly. I continued on because I REALLY wanted to go to this event and Ticketmaster is where these tickets are available but in the future I will avoid using Ticketmaster because this experience was sooooo frustrating. When you have to spend a ridiculous amount of money for tickets you should be able to expect impeccable service.
Ladydamascus - Must Do Better
It took half an hour to purchase tickets. Was required to reset password. Then had to wait until tickets were available again. Then had to complete some stupid puzzle to verify I’m not a robot. Then could not figure out how to flex pay. Had to research. No flex pay available for these tickets. (Why did they mention it is available on ticket selection page)? Lost tickets again. Had to wait until they were available again. Also, could not verify age restrictions even after calling the venue and Ticketmaster (which was closed, no chat available unless you already purchased tickets)🤬 No answers available within policies or during ticket purchase. Finally purchased 4 great seats for Earth Wind and Fire!!! 💃🏿 I guess I have to call tomorrow to be sure my 9 y.o Grandson can attend🤷🏾♀️ This is on my bucket list for my family.
Atlbearwrstlr - Stuck in a que I couldn’t get out of an no way to reach anyone to help!
So I don’t purchase tickets thru TicketMaster often but this was a terrible experience. I picked tickets for a show next year and before I could 100% confirm and purchase my time ran out. No problem - I get it - others are waiting. I lost my place, not a problem...but oh it was! The system would not let me get back in line to select and buy new tickets despite logging out of everything short of turning my cell off. TM just kept saying I was already In the Que and to return to my place and buy tickets...which wasn’t possible. After trying for an hour & a half I finally was able to get back in & buy tickets. In the mean time a call to fan support went unanswered for 15+ min.
Suffice it to say Not A Fan of this platform for buying tickets or a way to easily reach support when I’m trying to spend money with them!!
KJC JR - Bad experience
Hello, I just purchased tickets for the Houston Texas via ticket exchange. While trying to complete my purchase the app asked to verify my card info which is great but the app kept telling me my info was not correct. I know it was because one, I’m literally reading it off the card and two my card is saved on the app anyway. So after 12 attempts or so it finally goes through but then I noticed the fees went from $50 a ticket to $60. Four tickets later I am charged an extra $40 for tickets that I’m already over paying for and I had to use a different card that I didn’t want to use so I’m not getting the points I should earn as well as the waste of $40 bucks that I could have used for parking at the game. And this isn’t the first time. The app kept telling me my card wasn’t correct a week ago when I bought some rockets tickets and again my reading the card info right off the card into the app. Then on the 4th try or so it worked.
Tech Crunchy - Infuriating
Ticketmaster remains one of the most ill-equipped apps and companies out there. Not only can they not handle the sheer volume of ticket purchasers, but you would think after this amount of time as an online vendor that they would have enough bandwidth to update purchases in a timely manner. They’ve tried to address this in a certain way by putting you in a queue behind people. But then as you click on what you think are available tickets, you are constantly given the response that you just missed the purchase and that someone else purchased them before you. Also, while you’re waiting for tickets to go on sale, you should be able to do the phone verification process then. The fact this happens after the sale counter expires, delays the process and puts the individual further back in the queue. Lastly, when the on sale counter expires and ticket
sales should be commencing, the app hangs indefinitely. All of this = infuriating!
Literallytherearenonicknames - Panic over Panic! At the Disco
I LOVE TICKET MASTER. Seriously, I bought tickets from the in June for the panic! At the disco tour, and then the week of the concert the polar vortex came in. Highways got shut down with no way for me to get there and with -20 degrees predicted and my college shut down for the entire week by the time the concert was set to preform it was EXTREMELY unsafe for me and my friend to go. I gave there customer service a call and the lady was super sweet about the entire thing and gave me a full refund on the tickets and advised me to stay safe instead of risking it. Seriously amazing, it made me feel so much better I wasn’t 100$ out even though I was super bummed to not go, it’s nice to know they care about there customers! 5 stars all the way!!
Mr. sad service - HELLO...?!?
I tried to get a phone number to speak to a representative over the phone for a half hour but was unable to find anything but the general phone number given to everyone. When I called this number I was told by a machine that all representatives were busy and then disconnected. I called back but was again hung up on. I was forced to their automated system which COULD NOT ANSWER ANY OF MY QUESTIONS. If I have a disability, or need wheelchair seating, or have pancreatic cancer and needed to talk to someone who could have better assisted me it would have HELPED if I had a phone # that I could have called to receive that assistance. Your automated system is easy to navigate & that’s why I gave you 4 stars but you would have had 5 stars if I could have spoken to a rep with my questions & concerns. Unsatisfactory....
Rachel Rae211 - Worst
Seriously the worst. I waited in the waiting room, I sat in a queue, and then I just kept getting booted. All of the $80 tickets either got snatched away from me by other fans (which-why were they an option then?) or the app suddenly said it couldn’t process the order using my phone. I closed out and went back even though the tickets had suddenly jumped in price to $100+ for nosebleeds and now it’s simply saying it can’t even go through with my request. No reason given.
But-of course-every time I chose the tickets that were most expensive, suddenly the app “magically” worked just fine-no other fans stealing from me and no weird error messages. I’m glad this wasn’t a band I was actually dying and ravenous to see, but that aside I still was frustrated. I can’t imagine how much more furious I’d be if this were a band that was even more important to me. Get it together Ticketmaster. Your system blows.
V8B2C2 - The worst Ticketmaster experience to date
I purchase tickets through the app and online several times a year. This was by far the worst experience I have had to date. The app crashed all day, I sat in the lobby for over an hour after arriving 10 minutes early just to be told to sign in again. Which led to the website saying my password needed to be updated, which was just changed the night before. I lost multiple seats because of the sign in issues and had to eventually purchase my 4th choice. I was also not allowed to leave a single seat empty which makes no sense. This is the most ridiculous experience I have had. I will be choosing other ticket sites moving forward. If your site and app can’t handle traffic for a single concert you should correct this. Absolute Garbage. I really hope someone takes the time to read this, but knowing your track record you probably don’t care.
Tausha08 - Deserves 0 Stars!!
I watched the countdown on this app for tickets to go on sale for an event I’ve been really wanting to take my family to (big blue madness, go UK!) and as soon as be ticket sales opened I clicked to purchase tickets but none could be found!! This was literally one second after the countdown stopped and tickets came available so I know there was no way for them to be gone that fast. I then ran to my computer and tried there which took a total of about 8 minutes. Of course there were tickets available (contrary to what the app said) but by this time they were all single seats, which obviously will not work for my family. Thanks for nothing but a great disappointment Ticketmaster 😡😡
Catain rogue - Ridiculous fees
I’m ok with being charged for shipping and handling for tickets. But paying over $12 pr ticket when I print it at home is ridiculous. If anything, I should be reimbursed for printing at home. Ticketmaster charge their customers, in essence, $12 for nothing. Apart from lining their pockets. Ticketmaster don’t do anything. Ticketmaster don ‘t send you anything. Ticketmaster have no real product. But they charge you for it. What an amazing business to get into! Offer nothing, charge a lot. It’s the biggest scam in retail history. Leave the ticketing to the hardworking people directly involved with the events instead. Those that work for the theaters, stadiums, with the performers around the country - not these crooks.
Nickname743 - So Many Problems
I was trying to get a ticket and I was on before tickets went on sale, waiting. They were all sold out immediately, I didn’t even get a chance in the front sections of the theatre.
I kept touching a section on the map that was blue, meaning there were seats available, and it would immediately turn black, meaning zero seats available. There is no refresh option. You have to leave the view and come back in. Then it shows the same available sections, and they go black immediately just like they did before.
You can view your ticket and see what section you are in, but in order to see where that is on the map you have to go back to the event info.
I try to go back later in the day to see if there are any better tickets available and the app thinks I’m a bot! And blocks me from using the app! All because I moved too quickly between pages. But apparently it doesn’t catch the ACTUAL bots and stop the scalpers who are reselling the tickets 2 mins after sales open for more than 3x the price. ($200 tickets going for $750!!)
This was such a stressful and frustrating experience. I just want some good seats for a concert I’ve been really looking forward to.
Also, the app doesn’t show any pictures of the theatre, which I think it should. It just has a colored map, which doesn’t even have labels for the rows.
Jtintc - Terrible Experience!
I downloaded the Ticketmaster app to try & purchase tickets for the BTS concert at the Rosebowl. Perhaps it was because this event was in high demand, but I have never had such a disappointing & frustrating experience ever using an app.
The app was easy to understand. However it fell short in the following areas:
1. The “queue” was not well represented. I waited for 90 minutes with “2000+ people” ahead of me, to go to “383”, to “38” to “1” in a matter of 3 minutes.
2. Multiple people can “select” a seat at the same time. I selected 3 seats & when it hit “Buy Now”, I received another message saying someone beat me to these seats. Please make another selection. Ridiculous.
3. You can’t buy a set of seats if it leaves one seat by itself. I selected 3 seats, & when hit “Buy Now”, I received another message saying that I needed to leave at least two seats together. Please make another selection.
4. For a high demand venue, the checkout process has bugs. After selecting “Buy Now” for my seats, the app went into a queuing mode for 7 minutes & then crashed, bringing me back to the main page. By then all the seats were sold out.
I hope that on a normal day for a normal event, the app works better. This was my first experience with the Ticketmaster app. Also my last. I deleted the app. I’ll probably stick to buying tickets from Barry’s or Stubhub.
Ih8TM! - Nightmare!
They flagged my purchase as fraud which it wasn't. The say to contact customer service but the message doesn't give a phone number to call. After searching online for 20 minutes to find a number - I spent 10 minutes trying to get a person. By the time I would have gotten someone - the offices were closed. Could have been resolved by giving a phone number. Then I call the next day and customer service couldn't tell me about why it was fraud so I had to call the fraud department (since they couldn't transfer me!). Fraud should have never happened since I bought tickets online for this amount last year too. So I asked to repurchase the tickets. I'm told they are no longer available. So I go to look for seats on their app - and they ARE showing as available. I'm laying over $130 in fees and after all this headache - no offers to at least credit some of the fees for their crappy service.
Kswaswa - Screwed me over
I tried to get tix for this comedian for her thurs show on ticketmaster - i joined the queue and waited 20 min and tried to check out with like 20 different seats. Every time it said "sorry something went wrong". So i quit the app, turned off wifi, and got back in the queue, waited 10 more min, and there were only single tix. Now sold out. So i settled for sat although i have a weekend long music fest i got tix to. I called customer service and the guy was so uninformed and rude - and he said theres no way they could compensate me, not even refunding my card $20 for the severe inconvenience. Every other company gives me something for that big of a mess up, and a huge bug in their app caused me to miss an evening of a music festival i already paid for. Everything was fine up until now, but my mother had the same and worse experience with her rolling stones tix. Their queue system and app is awful. Never rely on it for a popular show.
Picky!?! - Adding a credit card
While placing my order, I got to the part where payment is to be made. I wanted to pay with one card, but noticed that one of my other credit cards needed to be updated (not the one I wanted to pay with). Well I was updating the old credit card, wanted to save the current information, but would not let me, was only letting me update and pay. So I went back to the credit cards and paid with the one I wanted to. There should be an option right there that you can update your information then choose which credit card you would like. So I’m sure I’ll have to log back in and then update, just an inconvenience when it could have been done right there and then. Thanks
MyOpinion100 - After admitted the app has a glitch it’s on customer to resolve the issue
I purchased the book plus event bundle, however, I never received the email to download and confirm my mailing address to receive the book. I contact the distributor Ticketmaster is using , my name is not on the list despite having confirmation of purchasing the book. I then called Ticketmaster, they said there was glitch for mobile orders and we could not get the email to submit our mailing address. Now, I’m stuck coordinating between three different parties to get a book that I paid for in advance of the event. More importantly, still trying to get my name and address added to the list... Vendor: ”Ticketmaster has to tell us to add you” I have no way of getting a person to confirm and connect the promoter, distributor and Ticketmaster to ensure my name is added to the list and I receive my book, all because I ordered via the mobile app. 😢😔🤬
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Betlyn - Additional fees
$16.75 “service fees”
Then extra “additional fee” $6. Ish. What’s with all the extra fees?
Rustinpeices - Mega
Thegzu182 - Ridiculous fees
15$ fee per ticket, insane
Warrenhlee - Why No Refunds?
I don’t get it. All concerts are cancelled because of covid but you don’t give me a refund option? That’s just money sitting there. You guys also mentioned back than if a concert got postponed we’d get an option of a refund. Scam much? Nice joke.
Jr30zd - No customer service
No customer service anymore - phone lines are shut down, chat is busy, and emails go unanswered. Avoid at all costs
LavBighead - Terrible
Give me my refund
ZO6ZL1 - A monopoly with contempt for its customers
Ticketmaster is a scam that held billions of dollars of customers who had purchased tickets for over 18000 events, that were cancelled due to Covid. They then rewrote their contracts to include a “pandemic” clause to continue to hold people’s money in perpetuity as long as the event was postponed and not cancelled. They are the only corporation who openly tried to take advantage of the pain and suffering of people in a unbelievably trying time for many. Only after an epic backlash online, did they agree to offer refunds to these people, but still only if you asked and never did they offer without a request. I will no longer purchase tickets through these people or this app.
Robmkjhbgffhhff - Terrible service
Changes refund policy to ensure they don’t have to refund anyone after a pandemic and the event is cancelled. Nice job. No more sales for you.
🎵Music Lovaa🎵 - Selfish company
This company quietly removed the option of ticket refunds for postponed shows during the corona virus pandemic. Completely irresponsible and selfish.
Sneepsnoop - Getting my money back
Global pandemic is here, not a big deal if a concert is cancelled. But I paid to see a concert live and if I don't get that then I want my money back
Ticketpurchasor - App is terrible
Trying to get tickets has been a nightmare, app is glitchy and unreliable. This “que” garbage just makes things that much worse.
Chuck_2050 - Hot garbage
You are hot garbage.
Pgjhfivjhg - Your system sucks
It kept gicving errors and now I’m in the nose bleeds
Munani - Great site, too many bots
Is there any way you dudes could please reduce the number of vendors trying to buy and sell tickets so that fans (especially in the ever expensive Toronto) can SOMEWHAT afford tickets to their favourite artists?
P-O Norm - Terrible , faulty system
Evereddy - TOO MANY UPDATES
STOP with all the updates already!!!
Every week....sometimes multiple times in the same week!!! Give me a break already or I’ll have no choice but to delete the app!!!
Lady sov - FEES
Your fees are ludicrous
TaurusMtl - Un peu de simplicité, SVP!
Trop d’étapes. Courriel de rappel de mot de passe qui se fait attendre. Mauvaise expérience générale.
Whinersmusic - Can’t sign into app
Last 2 updates have a bug - can’t sign into the app (using iPhone 8+) get an error message on gateway “error 403 forbidden actor”
Alexk27 - Missing Refund
I submitted a request to refund during the refund period but never got money. Now when I reach out they say the refund period has passed. Horrible service.
PO in Edmonton - Can’t Choose Seats
For anyone with physical problems (like needing a new knee), the inability to choose seats in known venues is POOR, POOR service. And, imagine, Ticketmaster customer service where customers can PHONE Ticketmaster to buy tickets. NOT!!
Mitchchrist - Have fun going out of business
Trying to mandate a vaccine / test for covid to attend concerts will be the downfall of your company. I for one will never purchase a ticket through ticketmaster again and I know I’m not alone.
Congrats on the destruction of your company
Bbbaanshs - Worst experience ever
DaveKhan42 - Impossible to Reach Customer Support
These a-holes absolutely do not care about their customers. If you have an existing order, good luck figuring out how to reach a real person. Once they detect your order, the automated system blurps out the status and hangs off. The chat doesn’t work, either, you get treated the same way.
The single purpose of their “customer support” is to sell, not take care of problems.
The website says I “should expect to receive (my) refund in as soon as 30 days from the date (I) received (my) initial email notification”. The thing is, there was no damn email, I found out about the cancellation through the event Twitter account two weeks after it happened.
This company is run by absolute scums.
Golzito - Log in issues
Wanted me to set up a new password. Wouldn’t accept the code it was sending. Unable to contact customer support. Nightmare
Kieren 47263 - Service fees not put to use
For a $20 service fee the app and site should not crash when trying to buy tickets. Also the customer support is useless and they don’t help with the app and site issues.
Larinakmcd - Not an easy site
So many attempts but finally got it! Frustrating!
Doublecroche - Is this a real app??
Every time I try to do something it open the page from the web... why should I continue to use this crap!!
Pygmé - Ticketmaster last update
No longer works
Can’t login the screen is in landscape mode and can’t access it on my iPhone
Jqwellin92 - Behind the times
The current version of the ticketmaster app is not compatible with the most recent version of Safari. So I had to download another browser off the App Store before I could sign in onto the ticketmaster app. If you’re going to force users to use the mobile app instead of the browser you better make sure your mobile app actually WORKS. What a waste of time.
Cossno - Pain to use
Now want more of your information.
You don’t need my phone number. Tgey assume that all have a cellphone number, some of us just gave data plan.
Password change makes less secure as now you have to pick easy to remember and rotate.
Nxrcotic - Latest patch broke sign in
The link the “Sign in” button directs to isn’t valid and gives
Details: cache-yvr1531-YVR 1591963172 261526073
Varnish cache server”
Dr. steven james - No refunds during pandemic.
Don’t offer refunds for post poned events.
Ricks6808 - Flawless experience
Count on ticket master every time
Garbage alarm - Garbage app and garbage service
lets all rank the app for 1 stars and to offload the app from AppStore
Beauch01202020202 - AMERICAN Express card only BS
Not clear during selection that AMERICAN express card only can purchase a seat.
Anyway.... who own an AE card today?
Aren’t we paying enough for the tickets without additional BS?
RobertDodman - App problems
When I look at my tickets on the mobile app, it says there’s something wrong please retry. When I retry nothing happens, help please ASAP
Candido1818 - Scammers
All the decent seats are sold to scalpers and put on stubhub for triple the value. Fees are ridiculous $15-$20 each ticket and app doesn’t display tickets.
Mad19sss - Flawed
Every single ticket I selected was “already purchased by another fan” but a few seconds later they would re appear. This nonsense continued for hours, where a ticket would be available on and off throughout my search. Also, on the last page I was denied purchase because I hadn’t accepted the terms of service, although I DID. I waited for the time to run out and tried again. Thankfully it worked the second time. I have no idea what kind of scam ticketmaster is running or severely bugged app you guys have in place, but it was infuriating. I was seconds always from giving up entirely.
Roange - Ticketmaster Sucks
As fast as I was selecting tickets the bots were buying them up. Ticketmaster is a scam!
Worm173 - Crashing
App keeps crashing on iOS version 13.3.1
Can’t even properly uninstall it. Works fine on my iPad but not working at all on y iPhone XS Max.
Bunnly123 - Last Resort
The app is fine if you’re wondering, but Ticketmaster, ugh. A virtual monopoly that let’s them charge fees on top of other fees. I try to get tickets through any other vendor but sometimes I have no choice. Sigh, a piece of me dies every time I make a transaction through TM.
Brnnnfx - What do these pricey fees pay for?
For an app that requires you to log in to do anything, I would expect not to be prompted to log in multiple times while buying a ticket.
Fees are pretty significant, but the app is just as buggy and riddled with ads & pop ups as the web experience. So I have to ask, what do these fees pay for? Ticketmaster makes buying tickets a pain; there is very little that is more convenient than standing in line at the event. Please invest those fees in making the app more usable and user-friendly, or reduce your fees.
Raydoc8 - Website
Couldn’t roll down to see more t couldn’t scroll down couldn’t scroll down
Druthbrutha - App sucks
You’re stupid app was down for hours with lack of information as to why
Tfcchileno - App issues
Lost cheaper better seats app took for ever kept erasing my info
Dornfer1 - Easy
Best way to buy tickets
Dsandberg - Horrible app
This app is trash. Long loading times, poor UI, and very bad integration with email/any of the iOS native Apps. Turns the simple process of buying a ticket into a 10 minute long nightmare of loading screens, forms auto filling improperly, and buttons that don’t work.
Scalpedbyticketmaster - Money maker
Prices are too high, add on all the extra charges, never mind the price fluctuation for some events. How do the secondary ticket markets get tickets before they go on sale? And if there is a 4 ticket maximum how is it possible that on the “secondary ticket markets “ a complete row is available, more than 4 tickets???
Perhaps ticket master runs the secondary market??
Ng'o - Horrible app and website
One of the worst app and websites I’ve ever used. It took so long and was so cumbersome that I may not use either again.
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The absolute adrenaline rush of logging onto Ticketmaster to buy tickets to a show before they sell out has been replaced in 2020 with staying up till midnight trying to get an appointment for the covid test, refreshing the page over and over hoping for something