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Pinkflamexcutie - Great app! I have a suggestion to make it even better!
I love OfferUp. Since I was introduced to it and downloaded it on my phone, it hasn’t left it. It’s the first place I go to if I’m looking for an item to buy or if I’m trying to sell something to get some extra cash. I’m very frequent on it. Check it out almost every day. Even got all my friends and family obsessed with it. “If you need something, go to OfferUp!”
I do have a suggestion though that I believe would make the app just, amazing, and I always think about it whenever I’m browsing for something. It would be great if next to the display pictures on the result or home screen, the listed item price is shown by it. That way the buyer can see exactly how much the seller listed the item for while looking at that said item. This can encourage some people to click on an item to view if they’re able to have the price shown to them from be beginning. People are attracted to the price of the item when trying to buy just as they are to the look of the item so why not give them both at the same time and help them make better choices. It may happen that you’re search result shows hundreds of items for sale and you don’t know how to narrow it down. Currently, If you want to know the price of an item you’re interested in, you have to click on it to see.
mikefrancois954 - Need to make some changes
There needs to be a way to remove more than one saved item at a time on boards, you have to remove them one by one and it forgets the spot you are at and goes to the top automatically. Also stop sending me more picks for you notifications it can confuse you into thinking you have an actual message or change the color from orange to another color keep messaging the same or make it red. Also make a way to remove my phone number I change my number and now I can’t access unless OfferUp sends me a verification even after I log in. I have email and password I would like to remove my number for my privacy I should have a option but once you use a number you have to keep using one. Meanwhile if you never use one you don’t need to use it as a verification. And stop asking me do I love the app it’s annoying you guys don’t even add features or changes but ask me constantly. Also a way to search by ratings and by how long they been on the app because so many scammers are making profiles the same day and are posting ridiculous offers. Also a better way to narrow down what I want to buy example if I’m looking for an iPhone 11 the 11 pro or pro max models show up when I’m looking for a specific item instead of just putting them in a melting pot make it a way I can specify exactly the item I need. Make some changes and the app would be much better it’s a decent app besides things I just named. Love the fact I can look nationwide very good feature.
TkCoSfgal - Great app!! Customer service needs work.
Offer up is an excellent app. It’s very easy to use. It’s fun to use! Customer Service however— needs a little work as of December 2017. I had an issue with a paid for feature called “bumps” which put your items above other sellers ads so your items are seen first. It’s a really nice feature. I paid for two but only received one. So I sent an email to the address listed on the app. I didn’t get a reply, so about a week later I sent another email. I still didn’t get a reply. Then by chance while using the app, a question came on screen asking if I liked the app or something on those lines. I explained my situation regarding the issue and how there had been no reply. I asked to please have Customer Service contact me. Within a week or two the issue was fixed. It was frustrating to not find customer service contact info on the app (most apps have this) causing me to have to go search for it here where apps are sold. There’s a “frequently asked questions” area on the app, but no email address or contact form. It was also frustrating not getting a reply. About a week after the issue had been fixed, (they didn’t tell me, I just happened to find out) customer service finally contacted me. At that point I no longer needed help. It would be great if there was a contact form or email address on the app and getting a reply would be good as well. That aside, it’s a great app for buying and selling items. I found it very easy to use!
CallMeChe - THE BEST SELLER APP
Offerup is seriously the best selling app (for me). I stay in the Dallas, TX area and as you can imagine there are a lot of people here. So, I guess there’s a lot of traffic in my area for selling and buying items. I have over 700 sales and with all 5 star reviews. Anywho, the only issue, which isn’t really an issue. I’m just being picky now because offerup is so perfect lol. The only flaw I believe offerup has is the fee for shipping your items. I know Facebook marketplace only charges a 5% fee of the item price (it doesn’t take in account the shipping cost, which is good). Mercari charges a 10% fee (of the sale, doesn’t take in account the shipping cost as well). If offerup could go back to being somewhere in the middle like it used to be when they first started, that would be awesome! I think they were charging like 7.9% when they first opted in the shipping option, then increased to 9.9% and now we’re at 12.9%. I’m just worried they’re going to keep increasing and with shipping prices increasing as well, it makes it a little tougher to really make money as a seller and to give good deals for the buyers. That’s it, that’s me venting haha, but offerup is great! If you have issues with offerup, good luck reaching them through their email or app. They only respond to me on Twitter. So, give Twitter a shot!
ColorBumpkin - Updates
Edited review: The messaging is still glitchy with latest update, but is no longer the most annoying thing on the app, so in a sense congratulations I guess?? Since the latest update, the "Watching" section has changed to creating boards, I'm assuming to compete with Pinterest, which is completely unnecessary. In consequence, the coding got changed and now I have over 300 "saves" I have to delete in the "Quick Save" of things I saved over 2 years ago that have since been sold or unlisted. This wouldn't be as annoying if as soon as something was "unhearted" it didn't go back to the top of the list, which it now currently does. Whoever did the coding for this section obviously doesn't use it or doesn't care if it's clean with only available items or has an insane amount of downtime on their hands.
Not sure why but a few days after an update it gets glitchy. For example, the last update was 5/9/17 and now I can't share an item. The messaging portion of the app needs help. Maybe start from scratch, I don't know, but it's always glitchy, recent update or not. It doesn't automatically load a new message especially when you're in that thread, you have to go out and go back in the thread. I get the cash register noise and I have to go to the messages page and slide down to refresh messages to get the new ones to come through. Especially annoying when you're trying to coordinate with a buyer/seller.
dark knight writer - What would make OfferUP TEN TIMES BETTER.
OfferUP would be ten times better i if everyone was a verified member and there wasn’t allowed any fakes or frauds. Usually my inventory would be flying for sale, but recently it’s been laying going nowhere due to all these fake people mole on here like collectors and whomever else that don’t belong on here, I haven’t made a sale on here because it seems as if someone is telling people not to buy anything, it’s just not the same, I can tell you this, is make this site one hundred percent better if given the opportunity but Opportunity has been taken away like most of our civil rights Americans give away each day. I’m a fighter and a person who stands up for what I believe in, I’m not someone who just takes the easy way out, those people are all the people who were the mistakes coming in. I’m 36 looking for a job, profession I know I can build and help rise, so if any job opportunities are available please let me know, sorry I can’t see my writing for some reason but how fully this finds someone with authority or in charge of hiring or building OfferUP to be a much better site, I’m sure your fully capable of doing it yourself but a little help from the right person(s) would never hurt. God bless and stand up for your rights, don’t ever sell out. Thankyou
wake up offer up!!! - Customer service is down to a automatic replying program even when being sexually assaulted
I had someone pretend to be interested in an item only to try to get me to meet them at a bar when I told them I was married and my husband would meet them for the sale they changed their mind and I asked why they said openly they were trying to get me alone in a dark place and when I said they would be reported they said they would just make another profile. When I notified offer up 3 times and even demanded a supervisor or real person I got the same auto reply even as a reply to my follow up to the auto reply, “we are sorry and can see when this happens as frustrating. We will open an investigation but you won’t be able to see the results we suggest blocking them”. So they say they will open an investigation but you won’t know what happens and to block them so you won’t know if they were removed. I also had a item I was selling that recently jumped in value and had a bunch of people call me derogatory names (not the small ones) when I sold it to the first person to pay. I reported. What did offer up reply? “We are sorry this can be frustrating we will open a report but you won’t be able to see the results. We suggest blocking them”. Serious you charge 13% for using the shipping service yet you earn nothing as there seems to not be a single human working there even when they e become the new sexual rapists Craigslist
Btw they ask you to email them. They never reply
KaitlinDarnell - Love the app but a few notes
Let me start by saying I love this app. It’s been so fun selling on here especially during covid since my hours got cut quite a bit. I really like the look of the new update and the new categories/detail options are nice. There are a few things I wish were better though.
First, when I set the location for my listing it always changes after i press publish. It’s SO annoying! I’ll have to edit the listing 2-3 times to make it stay correct and now its been like 4-5 times per listing since the update. Second, I like the new categories and I like that you can list the material. I think it’d be cool if we could then filter listings by those things. I’d like to be able to click on "Wood" and then only have things made of wood show up. And then speaking of filters, it’s great that you can sort to have the nearest listings appear first but it’s utterly useless since listings never expire. If you sort it that way you’ll just get a whole bunch of stuff listed 2 years ago from now inactive accounts. But yea all of these things are pretty minor. Overall a great app. Mainly wish the location thing wouldn’t change after i publish my listing.
D Sheebo - Integration
The one thing that should have been at the top of the priority list is giving existing clients access to a support staff! Not done! Reading worthless articles is annoying! Just go ahead and tell me... I will never be able to access my letgo chats again right? This will ruin my legal case! As well as my chances of completing a deal with someone that I have no idea how to contact any longer! Both apps were very good for their purposes! Quite similar too! Why you think it is more important to explain how to list or buy on OfferUp, is a mystery! Frankly, anyone who has done anything on one, will have no difficulty doing so on the other! With the lack of proactive intelligence used and important details left out, I have to say that this merger might go down as the absolute worst integration of two companies/services/information in history! The simple fact that the items about which you chose to educate everyone, are completely mundane and self explanatory, really sheds light on how low budget the operation will be from here on out! This idiocy has really screwed me up! I guess I’m done! The only positive is, I now only have to delete my account from only one place! I can’t help but picture your boardrooms filled with children with crayons, attempting to coordinate and plan out this merger! I’ll stop drilling home the obvious now. You guys have got to be quite embarrassed already! For the 5-10 people who haven’t used either. You’ll enjoy the app!
Zjayyyyyyyy - Best marketplace app
I have been using offer up for almost a year now and I have to say it's one of the best marketplace apps out there. I have made about $6,000 on the app in 6 months. I love using the app it is very straight forward and fun to you use when you make a sale. The only problem I have is a lot of people on here send you a legitimate offer but then never respond. This is very frustrating and I think they should implement a penalty system for late replies that way sales can be made faster and buyers can get the item quicker. If they did this I think this app would be revolutionary and more people would be using it than they already are!
Fast forward a year and I have been using this app for almost 2 years I have sold over 200 items and while this app did make me money in the past it is no longer worth my time. Mainly because the developer has still not implemented a system that corrects the non responders on this app. The community for this app has kind of ruined the experience. Because the developer has not taken action on this issue the problem has gone even more rampant and has made a once good app mediocre. It’s very unfortunate because this app had tremendous potential but unfortunately the community and the developer have short come that. That’s why from this day forward I will be deleting the app it was good while it lasted.... so long Offerup!
Tihottie - Used to be great.
I’m writing because I’m so disappointed after they changed the format to only show you stuff you have clicked on and not what each individual is offering at the time they post it. As a result I only get to see a small fraction of items and not everything available for sale like you would get to see on Craig’s List for example. Often times I’ll click on something because I can’t see it clearly and I’m curious what it is. Then it turns out to be something dumb like golf clubs and I don’t golf. But with their new algorithm they show me a bunch of different golf clubs for sale. The worst part about this is they repeat the list of items you have already looked at every hundred or so items. I can only browse for 10 minutes then it goes to the top of the list of items I already viewed some items change if I click on stuff because they shove those similar items down your throat after clicking on something but that’s when I put my phone down. I used to hang out looking at random stuff people were selling for hours. I found it very interesting and entertaining. I’ve bought and sold over a hundred items on this app. I wish they would go back to the old way. I liked looking at random stuff and I sometimes found something I forgot I needed but anymore it’s so limited and restrictive I feel like moving on to a different app just out of frustration and boredom.
Phejvsbjkjxsdv - review rating
there are a lot of fake people. either they write " is it available", or " i am interested", BUT then after that they never respond. on a desktop or somewhere else is there a button that they might easily accidentally push? it gets annoying to have so many people inquire about your producr but then they never respond back. hard to say if they are fake people or what. it takes time away from your hands too.
also is there any way in a phone or iphone to look up a person by their profile name for easier look up?it would be easier for buying too or selling lets say that person not familiar too much with offer up but they asked you to let them know if you have more items of what you sold them to let them know.
and is there in settings to unblock people? once their blocked is there anyway to look them up of anyway of finding out who you've blocked. because then in the future you find a post they posted to sell but can't offer because we blocked them. yea maybe that one time theh said they were coming but never showed up so we blocked them, but then who knows maybe that person was real and not fake but had an emergency. so now has a post. wish there was a setting to see all the people you have blocked to unblock?
Zarcisa - Great app
I do find I use this app quite a bit as second hand stuff is usually cheaper than buying new. Usually. All item interactions are grouped into sections which is convenient when you’re looking through multiple items or sellers. I do get annoyed at many of the sellers though as they often don’t respond so if I’m looking for an item I have to message 8-10 people just to get a response. The rating system is also fixed. You can’t review someone unless the seller marks you as the buyer. In essence I’ve had questionable interactions and then do not get marked as the seller I assume so I don’t provide any negative feedback. I don’t sell many things but their posting system is very straightforward to post an item. Although, if you have the item up for a while, it seems better to archive and reupload as even “reposting” doesn’t update the time stamp. I think post from “6 months ago” or even “more than a year” are probably overlooked due to time. It would be nice if reposting updated that date so it still seems fresh and for sale. They have a verification system for truyou members which I tend to use for all my interactions buying or selling. It’s not that if you don’t have it I won’t buy or sell something but it’s something so simple so why wouldn’t you?
Nî-Mo - Great platform with some flaws
I love the app, however, there are still some flaws in the way the services work. For instance, with shipping, some things are misleading and put the seller in an awkward and uncomfortable position. If you drop off a package at the post office without having it scanned in and receiving a receipt using the OfferUp provided prepaid shipping label, and then get notified later that your transaction was canceled because it was sent late. The shipping label does not deactivate, and your package will still be sent. However, the buyer at this point will have already been refunded. You’ll get a notification in the app that states if you already dropped off the package at the post office, you’ll still get paid. After a couple days and you don’t get paid or hear back from OU, naturally you’ll figure out how to contact customer service (for me it was not easy to find a phone number, but I did), to which they’ll say you need a receipt from dropping off the package, otherwise it’s up to you as the seller to contact the buyer and work out how to get paid. Luckily in my case the buyer was honest enough to send me an electronic payment, but they easily could have just said no, and there would have been no way to do anything about it, not even leave a negative review because the sale was cancelled.
lwiemken - Terrible/non existent customer service
Up until recently I loved offer up and have used the app frequently to purchase and sell items with great success. Last week things were
Still normal but I decided to utilize the apps quick purchase and shipment opportunities to purchase some items from sellers in different states. I was able to purchase three items and two of them have shipped successfully through the app. Unfortunately things took a turn for the worse when I was trying to communicate and purchase an item with a seller this week. Every time I went to submit a payment through their app with my card info it said my card was blocked. I called my bank and they said all of my accounts were not blocked and had more than enough amount of funds. I went to try another card and the same error happened. I tried logging out of my account and re logging in to see if it would fix the error and now it won’t let me log in to my account at all! The most frustrating thing is I have two sellers I need to
Stay in touch with to make sure I successfully receive their items that I paid for!!! I’ve called offerup numerous times and have been left with a non existent voicemail that says “any messages left at this number will not be received” I’ve also emailed offer up twice with no response. Please fix this problem
This is beyond ridiculous!!!!!
winny maxx - Don’t sell here. App is buggy. No live support.
I downloaded OfferUp to sell a bunch of stuff before I moved. They removed all my posts without notice, and every time I tried to post another item I kept getting an error. So all my posts were taken down, and I can’t post any new ones, so I literally can’t use the app to sell anything. And the only live support I could find after searching their entire website, was shipping support. I was about ready to call shipping support after I continued to have issues verifying my phone number via text message and issues posting a new item, but when they removed all my items, I said F this I’m going to download LetGo (which I recommend). Before all that happened, though, I was getting good views and messages, and sold 2 items! So I invested more time and energy into making a good ad for each one of my items, including good photos, item descriptions, and price researching. So now I have all these really nice ads, and people are interested, then they all get taken down without notice, and I can’t post new ones. Neat. I guess the one good thing OfferUp taught me was to write my ads in Notes and to save my photos, instead of storing everything on the app, which means you’ll lose everything when they randomly decide to remove all your posts! Therefore, I just wouldn’t waste your precious time trying to sell anything on this app, and I’d recommend LetGo. Thank you for reading.
Wretched saviour - Terrible customer service + not functioning app
I had been wondering why I couldn’t ship on offerup but never researched it till a few days ago. I found some helpful hints online under the help section and I tried them all but it still wouldn’t give me an option to ship my items, so I sent a dm to offerup support and the lady was very responsive and helpful. But she still couldn’t find out why it wouldn’t let me ship so she transferred me over to an account specialist who was supposed to contact me through email, which he did, ONCE. He said his name was Arwin and he asked me if my items I wanted to ship met the criteria so I responded and said yes but it still won’t let me ship. This was THREE days ago. I sent another email after my response just in case my other one didn’t go through but still no response from Arwin. The next day I sent yet another email asking for assistance and still no reply. He emailed me ONE TIME and left it at that. I’m transferring all my items over to a different selling app because Offerups customer service is absolute trash. If they want people to use their app they should think twice about having better service and actually answer and help their customers. I read some reviews after that and saw that this wasn’t the first time they’ve done this. If they want to keep customers they should try harder and have respect for them because I was shown no respect and will never use offerup again.
shuts down frequently! - Where did all my items go!?
In the beginning I loved the app. I kept very busy selling. After a month it slowed down considerably. I asked multiple tech reps if there is a problem with customers viewing my offers. The reps said they did something to my account and business would pick up for a very short time. Presently, I have lots of well priced new Halloween costumes for sale and they aren’t moving! I created another account and searched for similar items that I’m selling. Out of the 175 items I am selling, I am only able to view about 30% of the items listed. This was when I narrowed the search parameters down to a 10 mile radius. That percentage was significantly less the further I set out my search radius. In addition, I’m having to deal with a high number of not serious buyers. I waste a lot of time answering questions with zero payout.
OfferUp also consistently jacks up the sellers fee and keeps it secret. Just a short time ago they charged only 7.9%, then it was 10%, then $2 for any sale under $20... now the fees for anything over $20 is 13%! There are better sites like Facebook marketplace where I get much more business and little to no fees! Even eBay is better than this app!!!!!!!!!!! I only use this app to advertise and if I have no other alternative to make a sale. I will start to sell only locally from now on as well. OfferUp was getting less and less from me but now they are getting zero!
Timhau21 - Do not use this app!
Do not use this app! They favor buyers way too much. Here is what happened to me, they took my item away and did not give me the money for it; just because the buyer opens up a buyer protection case. The fact is that the buyer who I talked to said he did not really like the color of the headphones and do not want it anymore. My item matched 100% to the name and I even have pictures on the listing. I sell a lot of stuff on many apps or EBay. When the buyer opens the buyer’s protection, he claims that my item is a counterfeit without any proofs.
The item I sell is 100% authentic; they come in with serial number both on the box and on the headphones itself. I have sold many Beats Headphones, and it never happened like this! This is very unfair to the sellers, buyers can just say my item is counterfeit without any proofs and my $300 item gets taken away? If this is the case, I will never sell or buy with Offerup ever again. My item is legit, it comes in with the original box from Beats and it has the serial number on both the box and the headphones itself. This is totally unacceptable, I understand if buyer does not like the item, but at least I would want the item to be returned to me. Also there are too many scams people, low ballers, and difficult people to deal with in this app. I would be better of just sell on EBay. Offerup also has high fees with you ship your item. I will never use this app to buy or sell again!
Lilmch - Great concept, however...
This is a great app and a great concept, however, there is no system in place (negative feedback, etc) to hold people accountable when they flake on transactions or disappear. I've made offers to purchase items which end up expiring because the sellers never respond. They have a profile rating system which will tell you a seller "Responds in minutes" and weeks go by without the person responding. Finding that item you're looking for doesn't mean you'll actually get it. I can list an item, never respond to any offers or messages and still have great seller ratings. As for meeting on person, I can make an offer to buy something, not show up and suffer no negative feedback. Feedback is only left AFTER the transaction is complete. It's very frustrating dealing with people. It's even more frustrating finding that item or tool or collectible you've been looking for and never getting a response when you make an offer to buy it.
This app could be great but it needs accountability when it comes to making sure sellers respond in a timely manner. The way it's set up allows a lot of flaky people to be on the app. I realize it might be hard to control whether or a not a person responds but other platforms (eBay and Mercari to name a few) have figured it out.
Lizzy Saldaña - Good app but needs improvement
I was discriminated by a user called ITZET... I messaged her about baby items and it was an hour later and she still hadn’t responded (which is fine..) but I messaged her again and she still hadn’t responded.. it’s obvious in my profile picture that my baby is half black.. or maybe she only wants to sell to men.. who knows.. but I believe the user is of Hispanic decent... ANYWAYS back to my point... I had my husband message her and she responds ALMOST INSTANTLY.. in the picture that he has, it’s obvious he’s Mexican, it’s not that obvious that our son (which was an infant in the picture) is half black... that’s the reason why I believe she was discriminating against me... why does offerup allow this to happen??? As soon as I have the item I am going to take a picture with the item and have a screenshot of the conversation between her and my husband and I will show offerup team... this is flat out discrimination... this is disgusting! She shouldn’t be on this app if she’s racist... there’s no other explanation on why she CLEARLY discriminated and at first I felt like oh maybe it’s because I have a new account, but I have been verified. (Where you have to submit a picture and ID) ITZET should be removed from this app and not allowed to sell here again because she’s clearly racist against black People. But unfortunately, I highly doubt offerup will do anything about this user and she will continue to discriminate against blacks.
LKPeezy - 3 year user
I've been using this app for 3 years now and I there are definitely some pros using this app, but also some cons that I believe could be fixed yet Offer Up doesn't seem to be doing anything about it.I don't need to go in to detail about the pros because everyone else seems to have let you know. I will say this though; its a great app that lets you make some extra cash due to it being a very popular app making it a great platform to sell from.
Con: 1. No call no shows; if you're looking to dabble in the offer up community please don't be someone that hits that buy now button when you're not a serious buyer. This happens so much it makes me want to give up and start selling on eBay. I believe Offer Up could somehow make it where they have to give a deposit when pressing that buy now button. That would seal the deal. For example :
Last night I made plans for someone to meet me in a walmart parking lot. We messaged each other while on the way, they said they were a few minutes away and i ended up waiting over an hour in that parking lot only to figure out they weren't going to show up. I'm already bored writing out this review, so this is all i'm giving you. Thats all you need to know really anyways.
adf1989 - full of scammers, stolen items & flakes
i’m astounded at the amount of issues i run into and see on the app. my biggest pet peeve is the hundreds of “is it still available” messages i receive, to which i respond “yes” (because the item would be marked sold, if so, but yet people ask) Also, people will still offer a lesser price even when clearly marked “price is firm” (people clearly can’t read these days) Next is the insane amount of scammers posting vehicles (and recently RV’s) with nearly the same description but different email addresses in the post itself and the rotation of the same few vehicles WHILE being posted in nearly every state in the US. Lastly is the vast amount of what are obviously stolen items! i’ve seen posts where the pictures of items were taken in public restrooms and others with the item on the ground outside at night in what appears to be a parking lot, forest etc and a flashlight used as a source for light which makes it seem they have no indoor area to bring items to take pictures. I have even seen a couple different and separate items on different accounts with posted stuff and in the background of one picture was a person smoking what’s an obvious meth pipe and another time i had seen one with a meth bong behind the item they took a picture of. extremely unreliable, suspicious and sketchy to me!
Craigslist daily user - Offer Up Flaws
I honestly really like offer up. I use it a lot. Posting things is really made simple. It’s very easy to search and communicate with other buyers/sellers. In fact you could go through a whole transaction without ever exchanging personal information. The reason for my 3 Star, comes because of the flaws I find on offer up. Simple things that I think the app makers could fix. First when you save or favorite something it goes on a board. I like that you can create boards for different searches. But when it gets to cleaning up those boards, it’s a pain in the bottom. You have to go thru every item you’ve saved and individually delete them off of your board. There isn’t any way to mass delete. Or edit, and select what you don’t want. In this day and age, that should be fairly simple to add to this app, but after years, nothing. The next thing is the whole “hide” messages or “archive” posts. There isn’t an option to simply just delete them. I’m done with it, I don’t want it there, I should be able to delete them. In conclusion offer up is great, but those are its downsides IMO. I wish they’d fix it, change it, make it better.
girlnextdoor(: - I love offerup!
I have recently started using it a few months ago and have made about $1,000 in 3 months! Im a single mom so it helps out a lot! Its a great way to declutter and even get rid of stuff for free that you dont care for at all. I also sell everything from my front door and just tell people to leave the money under the mat!! I have not ONCE been ripped off! Im glad to know I can trust people Ive even sold something for $100 and they left the $ under the mat. Ive also met some great people for when I have to meet them for bigger things like a treadmill. I plan to keep using offerup I also buy on it as well. There are some lowballers and laggers but that's normal so it doesn't bother me I just ignore them. Offerup is very addictive as well. The only thing I dont like is how you cant permanently delete anything you can only hide it. I also wish they would make a section for advertising. Sort of like craigslist. I’ve also had buyers give me an extra dollar of two and one time I wanted to buy two candles from bath n body so I asked the lady to leave them at my door and I left her the money under my mat and she did (: love this app !!
Mommi2Bee - I WAS SCAMMED ! DO NOT USE !!!!
i posted a phone for sale and a woman texted me inquiring about buying a cell phone from me and insisted on me using PayPal so once she got my information she told me that she sent me $180 and that I needed to Check my email FOR an email from PayPal , The email from PayPal was stating that the money had been deducted from the woman’s account and sent to my account but it hadn’t been deposited into my PayPal until I sent a tracking number for the shipment of the phone to a specific email and once I did that immediately the $180 would deposit into my PayPal which never happens !
Once I left my post office with the tracking number i attempted to send the tracking number to the email and the email bounced back two times telling me that the email that I was sending the tracking number to did not exist, so then I went to the PayPal FAQ’s and I clicked on “ I see a payment but why haven’t I received it “ q question and they said that I had been a victim of a scam because people are able to create a forged PayPal email stating that you have been sent money but you need to send a tracking number in order for your money to deposit !!! so do not use this app because people are scamming with PayPal !! i literally wasted my MONEY and time and LOST MY PHONE AND there’s NOTHING I CAN DO ABOUT IT !!!!! IM SO UNHAPPY IF I COULD PRESS CHARGES I WOULD !
JacobPlaysMusic - Contact their Twitter support if problems!
It’s a fantastic app, and I get better results when listing something than I do on LetGo (which is still a great app itself) , but during my first week using it, I was randomly struck with the inability that a lot of other people have experienced where I couldn’t see where my listings were, nor reply to people or buy from them. What you need to do if you want to get ANY response from them is contact their twitter support. You can simply Google this and it’ll pop up. I contacted them and was met with a representative named George, about 7 hours later after sending a Direct Message. He asked me for my account email and then informed me that it was a bug within their app and he had it fixed and back to normal within like 2 minutes. He had me confirm that it was working again and I have had no problems since. I do agree that the customer service is very poor but contacting their Twitter Support seemed to have done the job just fine, however having to seek out a Twitter account rather than using their default customer service email option is VERY unprofessional. OfferUp if you see this, you need to LISTEN to your customers. This is absurd seeing how so many unfortunate people are struggling with such a simple app.
Scubavet - Not a “Buy it now” platform 👎
I do not like the purchasing format for this app. Sellers list their items like any other marketplace type app, but when I clicked to purchase several different items from different buyers, it did not place the purchase for the item but instead submitted an “offer to purchase” to the seller who apparently then has to accept the offer before you are actually committing to buy. In the three different instances where I tried to purchase a product that was listed for sale at the price that it was listed for, I did not get any response or acknowledgment from the seller of that product so my offer to purchase ended up expiring and I could not buy the product listed at the price it was listed for. What’s the point of a marketplace platform where a seller can list an item and a buyer who wants to purchase it for the listed price is not even given the option because the seller is too lazy to acknowledge or accept the offer? This app is going to loose credibility by not holding sellers accountable to commit to their listings. FYI this isn’t a direct purchasing app but some loose make an offer, seller isnt committed to sell a listed product type of app. I’m going to be sticking with eBay, Marketplace or Mercari as those places I have and can actually purchase a listed product from a seller.
Play-San17 - Can’t sell anything on this app
This app is just horrible. A majority of sellers I try to message about their item’s availability never respond. I’m trying to sell my iPhone 6 and I tried promoting my listings with real money but I barely get anyone interested. Even if someone offers some money or I try to offer money it gets canceled automatically even though I’m verified for payments. I tried emailing OfferUp about it but i still got no response. There are a lot of flakers that will act like they are interested in my phone and I arrange to meet them the next day. But when I’m getting ready and I message them that I’m about to leave they say they no longer want the phone. I always report them for wasting my time as I had to turn down other offers to get through with the meet ups. Then when I message those people asking if they are still interested I get no response. No one is ever serious ok this app. They either never respond to me asking if they are still selling their product, they cancel the meet up last minute, or they just stop replying. I’m just going to delete my account on this app because it’s just wasting my time. I sold a phone on Mercari in under 24h compared to the 3 weeks I had my iPhone 6 up on OfferUp. This app is just full of scammers and OfferUp won’t let me buy anything because it keeps canceling my offers. Never using this app again
CatWestover - Great Concept... Horribly Executed. Don’t waste your time.
OfferUp could be great, but instead, anyone can report any person or item and there are no checks and balances. Once your account is reported and banned, the device you were using will apparently never work with the app again. After months of not being able to see the items I posted, my husband offered to let me use his account to post the items. Behold! Once he signed into his account on my phone, his account was suddenly banned! He had three buyers in the process of setting up meetings for his own items and can no longer contact them.
When we try to contact support, no one will reply to emails or Tweets. Not only would MY account have no reason to be banned (really, I posted vintage jars and a teddy bear cookie jar), but the fact that my husband’s account was immediately banned upon logging in on my device furthers my opinion that OfferUp is a complete joke. There are plenty of reviews and community forum posts about people being screwed over by OfferUp’s obscene banning system, and ridiculous practice of auto-banning any account signed into in a device with a banned MAC address.
Save yourself some serious headache and stick to Letgo and Facebook Marketplace. OfferUp apparently grew too big for their britches too quickly and can no longer manage or support their app and its users. Stay far, far away.
Sean Hannity Fox News - So Many Losers on this App
June 14th, 2020 UPDATE: I was blacklisted, and none of my posts received views or offers, costing me hundreds of dollars of potential business. Support was no help. My account was later removed for “violating” their policy, with no specific explanation. Horrible app. Switching to Facebook Marketplace.
Previous review before I was blacklisted.
So sick of this app. I run a small computer business, where I buy broken iPhones and MacBooks, and repair them and re-sell them.
This week alone, I’ve had 4 CONFIRMED appointments, where the buyer says something like “yes, i’ll be there”, or “that works great!” Of the 4, NONE showed up, one said he’ll meet later that evening, then disappeared from the app altogether. One gal said she’d meet at 11AM, but never showed, wasted 30 minutes for me to travel to agreed upon restaurant, and wait for her. I told her I reported her account as “They missed our meeting”, she later unloaded all her problems on me, and her excuses why she didn’t show up. I blocked her. Last month, I let the buyer pick location and time, he even told me he’s 5 minutes late, and that he’s on his way on (street name removed). Never showed. Another guy ACTUALLY showed up, but with $100 less than the asking price. So many idiot losers on this app, with no way to give them bad reviews. If the ability to give sellers AND buyers reviews were available, this would be a great app!
Makeuplovee - Sooo disssssssaaaappppooooiiiinnnnttttedddd
Apologizing now if any spelling errors:
Just like the title im so disappointed in offerup for nooooo reason that i was advised of by the app, they just completely blocked me or banned me. Whats that all about that i know of I haven't been rude or done things i shouldn't. The worst I've done is forget to answer a msg right away or said no thanks to an offer . At least if I would of had an explanation or reason but I came in one day and things were off . Ive been trying to purchase things but I guess people are not getting my messages and im sure not getting any or views. Ive been using offer up since June 2015 and always have a pleasant buying experience or selling, hence the 5⭐️ ratings that have never gone down. Ive emailed two times and supposedly im suppose to get an email right away and nothing I've verified my account with my choice of verification forms. I don't mind if you just want to kick loyal/long time app users off but at least give an explanation, I literally loved this app and loved looking at things to buy or save to show my friends and family “oh hey didn't you say you wanted this” I went over prohibited items and none are on my posts reviewed guidelines and nothing at least i realize makes sense to just ban me. How upsetting honestly especially when its an app you always recommend to everyone to use vs. so and so .
Margrave16 - Wonderful Idea undercut by annoying UI
First of all the platform and idea are fantastic. I have made money and given myself something to do with all my excess crap which is great. Woo yay and all that.
My problems are nitpicks but if fixed I believe they would make the experience tremendously more enjoyable. First of all change the messaging system so the newest message -you- sent snaps to the top. As it is now it doesn’t move in the order until both people see the message. Very annoying when messaging sixteen people at once.
Also it desperately needs better, more customizable search functionality. I want to be able to search a radius, a specific category and subcategory and a specific price all at the same time. Right now I can pick one large category and either “newest” or “closest”. I want a precision junk buying experience. Not a “scrolling past more cat hair than table for half an hour” junk buying experience. Making your users feel like they’re awash with too many options can make them feel overwhelmed. It’s a sea of junk I just wanna be able to narrow it done a bit, capiche?
Hijinx1812 - Not my go to
The app is ok but I do have a couple of complaints. The first one is that I paid to put a couple of my ads back to the top. They were there briefly and then they got shuffled right back down again. If I'm PAYING to put up an ad, it should remain visible for a lot longer than it does. The second issue I have is how shady most of the listed stuff is. I can literally point out 5 ads right off the top that are stolen merchandise or knock offs (phones, electronics, jewelry). The admins really should monitor the ads and pull ones that are obviously stolen or where the profile pic of the seller is a gang banger thug wanna be with a bandana covering his face while he's flashing signs. For selling items, Craigslist is A LOT better & it's free. Granted, you still run the exact same risks when you're buying merchandise from Craigslist as from this app, but IT'S FREE.
Just for the record (and a little more ranting), I’ve never sold a thing through OfferUp. I’ve listed plenty of things on it and the other major selling sites, but OfferUp has been a complete waste of time for me. I love how when I sell something they send me an email asking who I sold it to or if I sold it on another site. When I answer “another site” - which is 100% of the time - the site errors out. I’m seriously thinking about deleting it.
SalahJamalMohammad - Very unfair and rude
Miles Daniels - Needs more updates for bug fixes
This is overall a good app but I feel like there’s no actual humans running it. I constantly see prohibited items being sold like drugs and sex workers lol. Also people use bots to keep deleting and reposting their items and bumping them to the top. If you’re using item notifications it will drive you crazy. It’s funny they haven’t found a way to stop the constant reposting and they’re also selling packages to bump your items so I don’t know how they’re making any profit of that feature while people can just keep reposting the same thing and moving it to the top. There’s also bugs that don’t seem to be fixed. For instance when you go to a users profile it no longer shows if they have any offers available you have to click on the offers tab to find out.
It’s got a great layout and is pretty user friendly though.
My advice to the company would be to address bug fixes a little faster, ban users who’ve been reported posting the same item multiple times, and only allow users who have been verified by multiple sources not just email and Facebook. There’s a lot of scammers and bad people on here.
OCP343JAH - Not Bad, But Be Careful
My first meet up was regarding a PA System that someone had told me they were interested in. I was selling it for $150 and they guy offered me $100. I told him I would meet him at $125. He said he did not have the extra $25 and that he was hoping to get it and give it as a donation to a church in Haiti. Because of his good intent, I not only agreed on $100, but I threw in a microphone and microphone stand. We met up and I loaded the microphone stand that was in my rear seat in his truck. I opened my trunk and when he saw the speakers he said they were too small. I told him they were the same ones he saw in the picture and he continued on with how they had to be big because it was for a big church and yada yada yada. I believe he was trying to bring me down on the price thinking that I would after having driven all the way to meet him. I took my stand back and left. Minutes after, I began to get texts from people in his same area wanting to low ball me. I really do not need the money that badly, which is why I was willing to come down so much when I perceived it to be for a good cause, but I refuse to be taken for a sucker. I would rather donate it than sell it to a scammer.
Analytical 1 - App is good but...
The app is great, easy to use but lacking. Instructions to sellers need to be more stringent to decrease multiple postings of the same item, even if they possess multiples. Also the choice of which category to put an item in needs to be more clearly defined so items are posted in the correct categories. It would be welcomed to be able to browse by category only to see a variety of items in a particular category, very helpful for posts that aren't written in a person's native language. Junk should be banned!! Some of the items I've seen listed belong in the dump not up for sell. Gently used is ok but I don't think anyone wants junk! People will bypass great items just trying to quickly scroll past all the multiples and the junk.
Posts should be automatically deleted, after a 7 day warning, if they go unsold for a year or the person hasn't been active on their account for 6 months. If someone has an item unsold after a year, they can repost it. That way only actively selling items appear on the list, eliminating many's need to post the same item multiple times. Other than a few tweaks, the app is great and so are most of the ppl.
Ski's Kim - Thank You
I tried Wish Local when I first learned how to sell online it was a nightmare a complete scam I had to call Sheriffs office . Beware if thinking of doing Anything on Wish. Then I tried Offer Up number 1 u made it easy for a non technical person to use it is so user friendly I love the way u have boxes that pop up when for example someone wants u to call them on there phone u tell us Beware cuz u have made it so u only have to message through u and I like that very much& my life situation is so bad right now ( 1- my husband of 43 years passed away)& offer up has made it possible for me to try to get rid of over 60 years of living that I no long have a place for. I have met only very nice people which is a blessing so Thank You Offer Up I have only 1 question I know it's just me & im not seeing it how do I reach customer service if there is a problem the easiest fastest way . I'm sure u have it or told me when I first opened and because u are so user friendly I know I can find it Thank You Offer Up for helping me when I have needed it the most I tell everyone they should get this app. Sincerely Kim
E504%% - Was good until they started shipping
Used the app all the time before the shipping feature. Tried it out for the first time. Mailed item right away and customer received it. Deposit was pending for three weeks without being placed in my account. App requested personal info multiple times for one transaction including address, bank account info and social security number. Not sure why they need this info multiple times for every deposit. I Sent multiple e mails for support to find out what the delay was. First 3 responses claimed the hold up was on the banks end. Finally on the 4th email got a response that the items sold were fraudulent and another claim was made they would suspend the account and contact the authorities. So guilty until proven innocent. I have a great reputation for selling and buying. It’s really shocking how instead of doing a investigation they just take the buyer side without any notice to the seller. They did release my funds because I complained. But that was after I sent multiple emails and threatened to post on social media. Beware. If you get a buyer trying to scam you will be screwed.
lime/ white - Offer up review
Yes I love offer up how easy it is to use, my only disappointment would be (which has nothing to do with OfferUp) is the many flaky people that, don’t show up, don’t communicate.
Some ask a million questions when I write very detailed descriptions of my items that I’m selling and they ask obvious questions that I have described in detail. Just the flaky behavior of people that have no integrity or manners. I haven’t complained to offer up, maybe I should but I don’t want it to be something that comes back at me. I have good ratings, I respond quickly, always show up ahead of time even wait up to 45 minutes for those that are running late, some just never show up (rude) and don’t communicate. I’m a very understanding nice person so if they just said for whatever reason they can’t make it I’ll understand and go back home. I know there’s really nothing that offer up can do, because we can’t control other people‘s behaviors but if you have any suggestions that I might do when people behave badly please let me know.
P.S. Fortunately the majority of the people I deal with are GREAT! Thank you, Kathy
traneacman - Glenn Benoit
I loved the app at the start made some good buys. However that has changed drastically after the loss on a couple hundred dollars on purchases. So Offerup encourages and outlines trying communications between seller and buyer to resolve first! I was cheated out of my hard earned money. I followed OfferUp instruction and got cheated out of several hundred dollars on couple different purchases. I’m a Slower learner I guess! One in particular I mailed item back to seller( at his request) at a cost of $49 dollars due to holidays and $189 item cost. The Seller never refunded my money and won’t answer me. Offerup has given no support on the matter when I did as instructed by OfferUp! I have the paper trail and text to support my claims again followed Offerup’s instructions. As is seen from my ratings I purchase many items here. I have very good ratings. I’m a person of my word and follow the rules! I don’t understand how Offerup allow people to do this sort of thing to honest people stealing our money with no consequences. I’ll be going back to Ebay where I’m protected and they support their users. Ebay! Ebay! Ebay!
HockeyDonger - Oct 20 & unable to cash out
I sold two item a couple weeks ago. The delivery and sale has been agreed upon and been completed by all parties involved and payment has been sent to me via this App. Using brand new iPhone 11 in downtown Seattle with 300 download speed. Upon clicking the cash out button it says to update the app the latest version. I click the one button on the the apps screen to do so, Apple App Store opens and there’s no update or new version. It just takes me back to the same error page in the offer up app which just takes me back to the App Store where there is no evidence of change or direction. I’m in a cycle of being unable to cash out to my bank account and I’ve been checking everyday for this bug or update to be fixed or recognized for 2 weeks. The app is now unusable for me. I guess your just holding or keeping my $78 after me putting in the time to use your service, drive to the post office, etc. It’s too bad because I have plenty to post but am actually uninterested in using this app any further. OfferUp, many of your users don’t feel safe or reassured. Many of us are uncomfortable or disappointed either while using the App or after the apps purpose is supposedly fulfilled. Doesn’t encourage people to click or download this much further. I’d appreciate some help from this company.
Help! Posting expired... - Too many scammers
I previously had Let Go but was obviously forced to get this new app, due to the merger/buyout, if I wanted to continue selling though this outlet. I do use other selling apps as well (Poshmark & Mercari) but it’s nice to have an app that also allows local pickup, especially for larger items. However, since the update, the majority of “interested buyers” are actually scammers. Luckily it’s typically fairly easy to detect these scammers (new account, asking for your phone # to communicate, etc), although some are a little less obvious initially. Unfortunately that’s 90% of the messages received... scams. You would think this company would require a little more to verify your account before you can begin conducting business. There are several verification methods in place, they just aren’t required. Anyone can make up and verify an email address then start scamming! For the record, I’ve sold numerous items through Let Go, Poshmark and Mercari. I’ve now sold one item on Offer Up, but that’s only after reporting and blocking likely 20+ scammers. The app functions decently, they just need a better scam deterrent process. I’ve also provided this feedback directly through the app. Happy selling/buying! Just be cautious!
Justinotheriphoneuser - App doesn’t work with a VPN
The app will let you search and read messages while a VPN is enabled, but not respond to messages or post. I had to figure this out through trial and error though. I always use a VPN, and so I have to disable it just to use this app now, which I hate. So if you use a VPN at all times, you’re out of luck. Fix that and I’ll change the 1 star.
Also they ban an item based on keywords and you cannot appeal; it’s all automated. For example, the buttstock of a rifle (literally just a piece of polymer) had my item delisted, even though a buttstock is not against the rules they posted. Selling firearms is of course banned, but a plastic buttstock? Not against the rules whatsoever. Yet, their poor algorithm doesn’t know the difference. Annoying but not as big of a deal as the VPN.
Also I find it hilarious that they list paintball and airsoft guns as “dangerous items.” Yeah, they might cause a tiny bruise; wouldn’t want that technology to get into the wrong hands would we? Also equally hilarious is that a giant butcher knife is not a dangerous item, but a hunting knife is, as if they stab differently or something. Only someone with the IQ of a brick wall thinks a knife is any less dangerous based on where it’s supposed to be used. Yeah it’s their site and they can do whatever dumb stuff they want, just like I can make fun of them for it.
Kejohn3 - Terrific app/service!
I am not someone who “writes reviews” of products or services very often, at all. Not really something I care enough to do, honestly. But, every once in a while, something will come along that genuinely impresses me so much that I feel like I should share that experience with others who may be considering that “thing”. So, here’s what I posted to my FB page back in October when I was first introduced to this great app.
(October 12, 2017 - Gardena, CA) Allow me to sing the praises of “Offer Up”. This is probably the best app that I have ever used. Two and a half hours ago I had three items to sell from my storage unit. Didn’t know what I was going to do. The CSR at Public Storage suggested I try Offer Up. I’d never heard of it before, but I downloaded it, and put up adds for the items I wanted to sell. Within :45 minutes, I had Well over 150 views, and multiple request to buy! All items were sold and picked up within an hour and twenty minutes! Wow! Such a blessing. I’m amazed at how fast, simple, and effective that experience was. 👍🏼👏🏼😁
pyang444 - Worst selling app
Beside worst selling app, they have the worst customer service. When someone purposely report your listings because they must got nothing to do, offerup just deleted your post without reviewing. I constantly have to contact them to review my listings and restored multiple times. After they got all your personal informations, they banned you without explanation, receive no email notification, no warning, no reply, nothing. Don’t waste your time or give out your informations to this app. It’s a scam app!
Update: finally got a response from them that my account was close due to repeatedly posting prohibited items which violate their posting rules. As I mentioned up there my listings constantly were flagged and I contact them which they restored after reviewing it that it’s actually not prohibited items. Well, they surely have poor systems. How can you restored all the listings after reviewed that is not prohibited items and then deleted their account stating that it repeatedly listing prohibited items?
Don’t waste your time selling stuff in this app, if you don’t accept low balls offer then they can just lie and report all your listings that it is prohibited items and your account will be suspended without them even reviewing if it’s actually prohibited items or not. They have very lazy workers!
JdawgXII - This app is a joke!
I would give this app 0 stars if I could. I reported a listing of the seller named “Gutta” selling iPhones for cheap prices, but yet she stated in her listings (all) that she only accepts cash app or Apple Pay which is against Offer Up’s guidelines. Then I posted a listing of her account and listings warning others not to buy from her so I can prevent people from getting scammed. But here’s what HAPPENS. I get an email from Offer Up 10 min later saying my listing got taken down since it violated their community guidelines but yet they continue to let the scammer (Gutta) keep her listings on for sale still when she says she only accepts cash app or Apple Pay which is a red flag she’s a scammer. If you’re gonna silence someone, at least silence the scammers and not the person trying to prevent others from getting scammed. This app is a complete joke, I see at least 10 scams a day from low life losers like “Gutta” who is pretending to sell iPhones but yet trying to scam people. She even screenshoted some of the pictures from a different listing because you could see the pictures were cropped and I messaged her about it and called her out, and she told me that she was selling the phone for a friend which is a complete lie. DON’T USE THIS APP, the scammers have more rights than the actual honest people on this complete joke app.
Kbar_32 - Good but needs improvement
I’ve had the app for a decent amount of time but it has its issues. Recently there’s been a rise in people who ask for payment outside of offerup, which is automatically a red flag since there’s very little a person can do if they pay outside of offerup since the seller can just delete their account if they decide to not send the thing somebody paid for. There’s also a decent amount of people who will post items and never respond when people ask to buy them. It’s not a big issue so much as it is annoying. There’s also price gouging when it comes to certain items. I’ve been trying to buy a used Nintendo switch for a good amount of time and due to the fact that they’ve literally been sold out, people will try to resell them for more than they’re actually worth. Sellers on offerup will set a price of $400 and above for switches which only sell for $300 at an actual store. This practice is actually pretty ridiculous and screws over people who end buying one even though they paid more than it’s even worth. It’s still a good app and there’s still a lot of good items you can find, but the issues I mentioned above should be addressed
avrmir - Inconsistent and not trustworthy
This app looks great. The problem is that it has so much inconsistency in what you can and cannot post that it creates more frustration than satisfaction. I had a post removed that I created based on other posts that were still on and not removed. The first time I emailed the company about it, they told me it was an error and put the post right back on. It was removed yet again by someone else! They don’t seem to know what they’re doing!
As for being untrustworthy: The majority of the people that were contacting me to buy items came from very far away and had every excuse in the book to try to lower the price to something so ridiculous that they were practically getting the item for free! The level of low ballers is significant. At least half the people or more did not show up to buy their products when they said they would (you are probably in better luck if you ship items out). One guy picked up a refrigerator that was working perfectly and, a few hours after he got it home, had the audacity to let me know that it was not working and that he wanted his money back.
10 to 20% of the people will be respectful and will be a pleasure to deal with. The rest will simply give you a headache. There are much better apps or programs out there.
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TigerSharkVenom - Geat App, Not So Great Buyers
The app itself is great. The people however, are not so great. I have had multiple people that I have tried to negotiate a price with that think I’m just out of my mind for suggesting a counter offer to their low offers. My profile says I’m willing to negotiate, it doesn’t mean that I am going to just give away something, when I know the value it holds. I have also had several people that I’ve negotiated a price with, or countered a price to finally come to an agreement on and ultimately once we either begin to schedule a time to meet up or agree to sell something for their offer and then they just stop responding. Don’t get me wrong, I have actually sold things through here that went super smoothly. It’s just really irritating that on a bartering app, a lot of people don’t want to barter or that I waste my time/lose other offers by starting a negotiation with one person that can go back and forth over the course of a week+ only to get to the point where I think I’ve made a sale and then the other person just flakes out.
tankgirl19x - A suggestion for the next app update!!!
Will the developers please weed out “sold items” from ALL search results and enable an option where you can select to view only “SOLD ITEMS”. And also be able to type something in the search bar and select ‘search title or heading’ ? Of course for all items but in my situation it is in reference to “FREE ITEMS” often items listed with a “$0” are AUTOMATICALLY miscategorized under items that are “FREE” and also in the search results lists items that are in fact not free have the word “free” in the item description like, “item is not free”. It would really help filter out other listings and another suggestion is to have the item price listed in one of the bottom corners of the thumbnail for each listing so you don’t have to click each items picture just to see their price. As well when creating a list for people to specifically put in the free category as-well, and for those who have not put a price who’s items aren’t free but want offers, there should also be a section for “Offers”...
adam_h144 - Post Aren’t Getting any views! Help!!
Well, to start OfferUp for me is the best app to buy and sell thing locally in the area. It has helped me make a little extra $$ for things that I don’t use anymore. I love this app a lot, however, just this week I’ve been having this glitch of some sort that what ever I upload a Offer, I get no views. At first I was like “oh, probably there aren’t many people on at this time”, but I left the post on for a while and still have 0 views!! I don’t know what to do and I need help to resolve this problem.
Edit: Went to tell my problem with the Email they provided when responding to me. I replied on Monday right away and wrote what was my problem. Once I did that it said it is being reviewed by a support staff in which I was happy. However, it’s been now 5 days since I last heard from them. I have a feeling that they are ignoring my problem in which I feel pretty sad as I want to get back into selling things. OfferUp is a good service overall just pretty sad that my problem isn’t taken seriously.
Lalad999 - What to do
I have use this app 4 times to buy items in the last month. 2 of times were great the sellers were honest and kept their word. You have to be willing to suffer through the inconvenience of scheduling a time to meet up to exchange money and for the buyer to pick up the purchase. 2 of my experiences have been awful. I make an offer for the amount posted wait for the seller to contact me as to when I can pick the item up I respond within an hour and then I wait again and the next thing I know they sold it to somebody else. This is not an OK practice. If you are not willing to suffer through the inconvenience of waiting for the transaction to complete this is not for you whether you are selling or buying. I will say this if it happens again I will not use this app again so for all you sellers out there please don’t ruin it for other sellers. Keep your word if you except an offer then wait for folks to be able to meet you and pick up the merchandise. Everybody has a schedule so sometimes it’s a little tricky, be patient. For those of you who are willing to suffer through the inconvenience and to wait this is a great app and I encourage you to try it.
tizz440 - Great app !
I do both Buying and selling is pretty good sometime i just see what people are selling layout is good run into a few flakes they call them and low ballers but you got to expect that sometimed people are busy or maybe
Forget or whatever just exept it and move on.i like the way you can make an offer and ask questions and you can be notified and reply when you can . I would recomend this app .the only thing i wish they had a few other things that might make it evan better ,like when your veiwing all the pictures you have to click on it for a price like if there a bunch of one thing and you want to spend between a certain range or a be able to set distance for travel, and maybe a view more of the wall catagory's maybe a wanted , or have an biding
System or auction bid on items a place for low ballers lol! Also freebe. Sections and maybe a trading zone to put stuff up for possible trade or have an option to check mark trade or no trade green light or something anyways i could probably thank of 1000 differant things , put its good and havent had any problems maybe sometimes it sits and spins for an internet connection but anyways recomend it !
User 575 - Disappointed...Such a let down
I have many mixed feelings about this app now. It’s good in some areas but stinks in others. It’s not the most perfect selling app, but it’s okay. Unfortunately, now that letgo merged with OfferUp I don’t find it any better. Considering the fact they NEVER mentioned this to anyone. Even though there are claims they “did.” Come on OfferUp?! Some of us aren’t 24/7 looking at news and articles especially these days when it’s all control and scare. I would’ve appreciated an email..ANYWAY...These apps were better off as individual selling apps. I just hope they come up with a “great” update that justifies their merger and “big talks” of how great it will be now. Lastly, the saddest, most disappointing, and frustrating part is this world is always about “money.” The more a company or app grows the less they care about actually improving their service. This app has so many improvements to make. At the start of Covid, OfferUp NEVER took care of people selling Clorox wipes, hand sanitizer, etc..and there are STILL so many doing that...but I won’t get into why that is just sad..It’s hard to find good things out there these days. This app used to be good...unfortunately, now it’s just like any other selling app...to me it has lost its uniqueness...o and PLEASE fix all the SCAMMING AND SPAMMING!
WardB62 - Minor issue
I’ve been using offerup for 4 years as a means to bring customers to a non-profit thrift store that I manage. It’s an excellent app for that purpose, better than all the rest. There is one issue, which I believe, if addressed, will make OfferUp “heads and tales” above the rest, and that’s this:
When I post a large number of items, there’s no easy and quick way to “mark as sold,” or archive a number of items at one time, either on my phone, or on my computer. In order to archive an item on the computer, it’s actually more time consuming than on my phone. Right now I have thousands of items I want to archive, and instead of taking a couple of minutes, like it should, it’s going to take me several days. I believe this can be remedied by having a “checkable” list, in which I can select a number of items at one time, then click an archive or “mark as sold” button, in a similar way that I delete my emails. I hope this is helpful to the developers. I will continue to use OffeUp on a daily basis.
sjfjrndkbd - WHY OFFERUP WHY? I Gave the platform my all!
I have used this platform for years now! Especially during these tough times with stores being closed and money needed to be made I always stood by it. HOWEVER LATELY HAS BEEN RIDICULOUS. I have always sold authentic items and been a honest seller. My page has been cut off and support is honestly terrible. No way to contact anyone with OFFERUP. No notification on any item or reasoning. HOWEVER if it’s deemed to be fake or unauthentic it’s taken down yet other sellers hundreds of people have fraudulent posts or fake items. A post which was ART was the only post I received a notification for when it has HAND PAINTED BY ME. After these notifications my entire page has been disabled. I have worked hard for my scoring/reputation never doing anyone wrong or Mis-using the platform. YET I CANT EVEN GET A RESPONSE OR EASILY FIND A WAY TO GET TO THE ISSUE. WHY IS THIS EVEN AN ISSUE? Maybe a blessing in disguise seeing that I have recently found other platforms like letgo. So I will give them a try seeing that is the only reason. During these times this is about the worse for this happen to me I had 2-3 sales pending and now I look bad and missed out money when it’s tremendously needed. OfferUp I USED TO LOVE YOU!
BossDon Corrado - BAD BUSINESS!!..
HORRIBLE customer service, you can only email and they message you back days later, I’ve been having an issue with getting a payment from them for an item I sold using the proper methods and procedures they list for you to ship items out. First they told me I used my own label and they couldnt pay me because of it (which I didnt, I used the prepaid shipping label they sent me), then they told me it wasnt delivered at all, when I sent them proof from tracking that it had been delivered with THE SAME TRACKING FROM THE LABEL THEY SENT ME..Then one person messaged me saying its confirmed it was received and then someone else messages me saying it wasnt received, when I have the tracking info saying it was delivered and spoke to my customer directly and they confirmed it was delivered and was very happy with their purchase..Then OfferUp cancels my transaction AFTER the sale was final and I’ve been going back and forth with them via email for DAYS, sending screenshots of all my proof, but they’re still telling me I cant get paid. This is ridiculous, I’m removing my profile from the site and I am giving a bad review to ANYBODY who asks me about this app/company!!..they do really bad business, I wouldnt suggest ANYONE to deal with them as far as selling, they’ll take your money so dont do it!!..
Mcarthur.andrew01170117 - Garbage Customer Support
The concept is great but when a problem occurs the customer support just snowballs it into far worse problems. My account was hacked and I was able to get it back. I did so in communication with OfferUp support. However, it deleted all of my items for sale and now it lets me list items. But it never actually lists them. After 3 days of having no views on my car listing I had my roommates look for the listing and it’s not there. Every time I try to post an item it send me an email regarding suspicious activity, makes me reset my password, and deletes my listed items! This happened 4 separate times yesterday. I have been in contact with support three times now in two days. They confirmed the account was secure once again but won’t let me go on with selling any items. Absolute garbage customer support. The above issues were a few weeks ago. After multiple days of dealing with the problem with support it was handled. But GUESS WHAT. The account was hacked again and it changed the email address on the account. I have raised numerous concerns with support regarding the security of my account and their response has been to lock me out of my own account and NOW SOMEONE ELSE HAS IT. Horrible horrible horrible security and support.
luvtreasures - Great when things go well
The concept of OfferUp is amazing & when a transaction works out, I can’t say enough positive things about the experience.
Unfortunately there are many people selling on OfferUp who apparently don’t understand nor do they practice simple rules of etiquette. I think there’s a huge problem with sellers not being timely in their responses to buyers & sellers don’t mark their items sold.
I’ve had many unfortunate experiences where a definite agreement has been reached with a seller & actually been on my way to the agreed upon meeting place, only to find it’s been sold before I could get there!
There’s also a huge issue with potential buyers not showing up to buy what they’ve agreed upon. This is so unbelievably inconsiderate & rude! Is this what our society has come to?
I don’t know what can be done by OfferUp in response to these issues-there are many of us who feel extremely frustrated & are starting to report people. It makes one hesitate to keep using this service, which could be so amazing!
DeeLove(; - Disappointed with customer support
First of all if I can give offer up zero stars I would. I recently joined offer up roughly two weeks ago and not even a day in my account was banned. I was excited because I finally was in the process of selling an item and after making arrangements with the buyer I was waiting for the final details so we can meet up, I suddenly stopped receiving messages. The items I posted on offer up were no longer there so I signed out of my account thinking it was a glitch. I tried signing back in, but it said “logged out” whenever i would input my login information. I contacted customer support through twitter and after waiting 5 hours my account was up and running, but everything I had once uploaded was gone. Frustrated of having to upload everything all over again I went ahead and just went on with it. A week later the exact same thing happened again everything I put up for sale was gone. I tried contacting offer up customer support again and up to this day I have no heard anything back from them!! I don’t know what in the world I’m doing that offer up would just ban me from doing business on their app. It’s frustrating that I can’t get a reply back from them at all..
Oli. W. - Overall Great! But I Wish It Had...
Overall this is a great app and I definitely like it over Letgo (which I used about a year ago). I’ve only just joined and I honestly like how it works and I’ve met a lot of other really nice people! There is one thing however that I wish they could add, and it has to do with the messenger/text part. I wish you could favorite a chat or something, like add a star stamp or some sort of indication that the chat has been favorited by you. I think it would make it easier to keep track of who is buying/or who you’re selling to, because I find it hard to remember everyone’s names when I’m selling to someone. Yes, I could tap on each individual and figure out who messaged me first or who I had been talking to already, but it would be faster if I had a little indication symbol from the get go, (and preferably if I had many favorites, they’d be at the top of my messenger list). Anyways, just thought it’d be a helpful thing to add :) I really like this app, and would definitely suggest it.
A player... - Best app, worst service.
That’s how I would summarize this application. I have tried letgo, Mercari, 5miles, you name it, I have tried. This is by far the easiest to use and the one I get to sell or buy things the easiest. I plainly love it.
However, the customer service is non existent, you better not run into any issues with the app or you are on your own. I have seen the developer reply here to other reviews to email them, i have done so, it never works. I even went to the extent of creating a twitter account to reach them on social media, which I got an answer from, but it was only to be told I was being forwarded to customer service and that was that, no more replies from Rob or Nicole or Santa. I have been unable to use the offerup for a month and a half, that is ridiculous! I have 120 5 star ratings and I have tried using family members accounts and they stopped working too. We have tried also creating support tickets from their accounts, and it is unbelievable the lack of professionalism. I cannot believe apple allows applications without proper customer service to be ran under them.
Hence my 2 star rating, this offerup due to its poor customer service is simply put should not be allowed in the apple store, is not up to apple standards.
morra3 - Nice way to sale and buy thing
I been using this app for about a year or so and I like it . I got it to sell my stuff I don’t use but it seem I been buying more then selling funny right. Anyways the only issue I have with this app is when I’m trying to sell my airsoft rifle battery-operated it keeps on taking it down something about not meeting guidelines did it several times already and it keeps on taking it down. I described as that airsoft battery operated Toy seems like other people I talk to who used the app is having the same issue maybe if you guys fix that that be great. Also ask if you guys could put a feature on the app if you sell something and the customer wants return it and if you choose to agree on return with if you guys could put a button saying that item is back on the market due to whatever whatever I’ll be great. Setting within those lines this happened to me three months ago I have no problem taking a bag because the part and fit. Thanks so far it a great app
subliminal christine - Bad bad if you’re a seller okay if you just buy
Like the title says; I wouldn’t recommend selling on here. I’ve used ebay, depop and poshmark primarily decided to list a few items on here. Anything that’s face to face is usually a good encounter, but prepare for the constant messaging “is this still available” or “ I want to buy this” then hearing no response ever again. Then you get people wanting you to take 30$ off plus change the shipping option. Nice, eh? Finally you get the people Who actually buy items but then don’t read the description or title or even look at the photos and decide they want a refund. You already have to wait up to 10 days for them to receive and they have 2 days to “inspect”. Any issue or claim filed will always go in the buyers favor. I know people say that abou PayPal but I’ve had a few cases on PayPal where they’ve gone in my favor as a seller plus PayPal at least allows you to submit evidence. OfferUp doesn’t and only goes on the buyers words period. It’s frustration, not worth it and they take 12.9% where places like I mentioned (ebay depop poshmark) take only 10%. Will never use OfferUp again to sell and probably only to buy if it’s something incredibly specific. Work on your customer service please, OfferUp.
beergotmeripped - A step up from letgo, but still amateur
Have tried to sell with this app for a few months now. It’s fairly amateurish, even the dumb company tag line says it all. Simple. Not to hate, but I feel like everyone who contacts me is either a bit or simple. The easy base level communication secures zero level of trust, because 99% of the people on here click the dumb canned responses like “is this item still available?” Uh, yeah, it is... it’s a posted ad, right? This system encourages people to use the bare minimum amount of communication, so you are really taking a risk of meeting up with a scammer or someone unsafe. Even craigslist is better, at least people need to type an email there, and if they sound like a degenerate you just ignore the message. Here, that is the default. Short robotic messages and you are supposed to just meet this person in the hopes of selling a toaster for $10. Also most people are too lazy to post a description for items for sale, so a lot of items are blurry photos with unhelpful titles and no info. The app is so lame you can’t even delete messages, just the option to “hide”. This and Letgo are awful, unfortunately eBay and Craigslist are still the best.
Kbbookie - Recent update made me drop my rating...Pretty good app, a few lag issues.
New review: after the recent update deleted the “everything” button, I feel like I see the same items every time I look for something. In addition, there are an excessive amount of advertisements on every page now. I feel like offerup had something really great and they are getting away from it... might start looking for another app that does that offerup used to... connect people to sell items... not just promote ads and a few businesses.
Used to say this: Great way to sell items without having to divulge any personal info i.e. Phone number or address. You can talk to buyers or sellers straight through the app. The only issue is that sometimes the app is slow to let you know someone has messaged, which can lead you to miss a sale. I also wish that there was a way to tell if you have already viewed an item and what the price is without clicking on it.
mykey a - Scammers Paradise
The concept of the app is great but the platform, the customer care team, and it seems the company itself are a nightmare. My problem is the App is literally filled with fake ads and posts from scammers looking to make a quick buck off of someone trying to buy a product. When asked for help, you won’t get any assistance from OfferUp and if you do it’s usually days later with no real help or assistance provided. Went above and beyond in my case and provided a internet crimes report and a police report. There was “nothing they could do for me”. Since they weren’t gonna help me I wanted to see if this was a one off incident or a pattern. I started clicking other random posts pretending to be interested in buying something and sure enough a good amount of those ads were scammers who posted a fake ad. Because of the lack action OfferUp takes in these cases I’m assuming they are well aware of the problem but choose to turn a blind eye to it. Not saying all sellers on the app are scammers. There are legitimate people trying to buy things but I’d advise to be very careful when trying to buy something off the app, if you do happen to get scammed, trust me you are not getting any help, your money back, or your product. Stay vigilant
Chloesmom79 - Don’t use!!!!!!Offerup stole my money from an item I sold-
UPDATE: BEWARE of OFFERUP itself not just its users!!!!! Still haven’t responded to me after 8 emails, 3 emails on another email I set up to try and reach support, spoke to someone in corporate, and emailed their Socialcare they told me to on here when I rated them bad and still no response!!!! Offerup is an illegitimate, unethical scam app trying to steal your money!!!! They are stealing my money on goods I sent!!!!!! Stay away!
I sold an item and had to follow their awful procedures of using their shipping, go to the post office and get charged a fee on top of that by Offerup. Then I received my confirmation email I shipped something. For days I reached out to the person I shipped to to make sure it arrived (they won’t pay you until the receiver approves your item) and then I bid on someone else’s items. All the sudden I received a message my account was canceled for a violation which I have no idea why I sent my items I was supposed to and only asked the person who I bid on their items what sizes they had. With no explanation they shut my account down and took my money with it with no way to get a hold of them but wait but email! Huge scam site, no support, awful, awful, awful. Don’t use it!!!!!
disappointed in the build - You guessed it, ....
In its infancy this was a great app but as it’s been molded into its current rendition it’s now like any other invasive app - it’s pushing advertising everywhere. I search for this? It shows at least 20% results from paid advertising from Walmart to Macy’s and everything in between. I search for that? It shows me results from 3000 miles away, with advertising. And if that’s not enough? OfferUp is now loading advertising into my fricking personal messages that I’m exchanging with the person I’m interested in possibly doing business with. No kidding, I get an alert that a message response to my inquiry for an item and then load the message - I’m getting an ad for Macy’s inviting me to there website to make a new purchase with them IN MY MESSAGES! Sad. Sad that OfferUp has now developed itself to need advertising in a person’s private message center to increase revenue. That’s the line in the sand for me. To crawl (algorithm or otherwise) into my message center to read my chats with a seller/buyer to promote a corporate entity to make a profit is more than distasteful, it is now an invasive of my [presumed] privacy. After this last transaction I’ll delete this app but continue to warn others. Shameful.
You went too far OfferUp
henryneedshelp - Great app, poor user experience
I’ve been selling stuff on OfferUp for a few months now, and I’ve made about $700 profit. It’s been great so far, until today. A few hours ago, I was suddenly and without warning banned on an account with many positive reviews. I was trying to buy some computer parts through shipping, and the buyer accepted the offer, but OfferUp put it under review, and then cancelled it. I was then banned. I have absolutely zero idea why that would happen. Suddenly, an hour later, I was able to log in to my account. I sent another offer to the seller, who, thankfully, was very understanding. He accepted, and... it was put under review again. Cancelled by OfferUp again. Banned again. As of right now, I am still banned, but I have sent a support ticket to their customer support. I’m really disappointed right now, especially since I was about to get a really good deal. I hope I get unbanned, and I also hope OfferUp changes their policies to make sure they at least explain why they ban people, and so they streamline their customer support system. I’d greatly appreciate any help from customer support!
Update: Nothing. No response from customer support to my support ticket. No help provided. Still can’t use the app.
Katwalk92 - Will NEVER use again
If I could give zero stars I would. Lousy app and customer service. I scheduled to meet a seller for a freezer I agreed to buy, and we communicated until the night before to confirm our meetup time. I purchased all the rental and moving equipment, borrowed a truck, withdrew all the cash, and enlisted a few friends to help pick it up. I messaged the seller in the morning - no response but I headed down to his area anyway. An hour goes by and still no response, so I start messaging every 5 minutes to tell him I’m in his neighborhood and can’t wait around forever. He finally messages me back to say his daughter had his phone (why would you not have your phone on you when you know someone is coming to meet you) and that he gave the freezer away!! He literally told me the night before that I could come pick it up! There is no way to rate this guy because I didn’t get to make an actual purchase, so I reported him. The customer service response was “I understand how frustrating it can be when this happens.” They took no action against the seller for this incident. Absolutely unprofessional on both the seller’s and OfferUp’s part, and a complete waste of my time. 0/10 recommend. Using the letgo app instead!
Eve2Love - Sale Items Not Visible Unless you Pay to Promote
I posted 2 items successfully and a friend was interested so I gave her the title I used to post the items so she could look it up & view the pics. She tried to search by the Title I used and then by the Title & pickup location. She couldn't find either listing.
I figured it was a mistake so my husband searched for the items from his personal offerup app/account. We were standing next to each other so I could see his phone as he was searching and both items were no where to be seen.
So... my husband explained that he didnt like offerup because he never had any luck with sales... always ended up selling his items through fb, craigslist, or letgo. He currently had items listed so I used my offerup account to try to look up his supposedly “active listings” and I couldn't find his listings either.
Long story short - According to both of our offerup accounts we had successful active listings, but they were not visible to multiple people specifically searching for them.
I guess offerup wants you to pay to make your items visible. Shady... I wouldn't have wasted my time listing and using their app if I had known.
This game...... - Decent App— Bad Apples
The system itself is setup pretty well. The app is simple enough to use, a couple of thing should be tweaked but overall setup very well.
However, the biggest difference between this app, Craigslist, 5-Mile, etc. is the ability to have items shipped to you. However, when you purchase an item the seller has up to 7 days to ship it and what I have found is that many simply don’t ship the item timely, or even communicate with you. 7 days will go buy, no shipment and no communication and then they’ll start messaging you when the payment is canceled to purchase it again and “they promise” this time they will ship it. I have yet to buy an item that actually gets shipped within 3 days. And that was the only item that ACTUALLY shipped, all the others the timer just expired. Additionally, the buyer is not able to cancel the transaction during these 7 days only the seller. This puts no pressure on the seller to simply take their time. The sellers on this app are simply horrible at shipping. When picking items up they are much better. But shipping, the one thing this app brags about is utter garbage. This fault is not of the app designers.
TheMasterPoet - Will Not Refund You For Stolen Money
I bought a item from a woman who was supposed to ship it to me. She never did and I was told several times that after 5 days I would be refunded and it’s been a month and still no refund! I have reached out to OfferUp more than 15 times and it’s a different excuse every time. The most recent person I spoke to who worked with OfferUp claimed my refund should have been put into my account by now and advised me to check it. I told him I check my bank account daily and I have the bank statements to prove that I was never refunded. I get scammed and ripped off on OfferUp and have to play games with the people who work for OfferUp. I’m sick of messaging OfferUps customer service, I find it highly unprofessional that OfferUp doesn’t have cellular customer service to where you can talk with someone over the phone. My whole experience with OfferUp has been beyond appalling . I just want my money back and to get this done and over with. I don’t see why it’s so difficult for me to get a refund, it’s like OfferUp is trying to assume i am lying about not receiving a refund. The real thief who is taking their money is the woman who took advantage of me and who knows how many other people. Highly Unprofessional!
mickie_southpaw - Location Is Screwy!!!
I’m new to this app. So far, I like it better than Craigslist—which is how I used to sell items. It’s helpful to see each seller’s profile & ratings. That way, we’re all less likely to get scammed or talk to a weirdo. It’s easy & simple. EXCEPT, this issue I keep having! It continues switching my location to Seattle, WA. Which doesn’t make any sense. I live in AZ, and haven’t been to Seattle lol. I can’t count how many times, I’ve gone into edit an offer (all originally posted in my city properly) and then I see it has switched itself to Seattle. Why??? And I know for a fact it’s making it almost impossible to sell some of my items, since I sell “local only” I don’t want to have to deal with going to the post office, buying packaging supplies, etc. I looked up this issue online, and the instructions to edit location, I followed them all perfectly. SO many times. Over n over. Still. Automatically posting as if I’m Seattle. Weird. Makes it almost pointless to use this app at all, if my items can’t even reach the attention of people in my area looking for what I’m selling HERE (not in Seattle). PLEASE FIX THIS, I’M AT MY WITS END. It’s very frustrating!!!
Benji Dodgson - Notifications
Let me first say that I really appreciate your platform and service. I use it regularly to both sell and buy used goods. But your use of notifications is the reason for the one star. Companies like yours need to be clear as to what you use platform permissions for (ie notifications). Your “soft ask” to allow notifications say they will be used to get messages from other people buying or selling and nothing about all of the other notifications you send designed for re-engagement. This is both misleading and not how notifications are to be used. Please refer to this years WWDC talk from Apple on notifications to verify this. They state very clearly that notifications are not meant to get your users “back into your app” and should be designed to be both helpful and actionable. As a user I should not have put up with unwanted notifications designed as ad’s in order to also get messages from buyers/sellers. As a person in the tech space I can only assume that this was an intentional decision and probably a key part of your business model for growth. But I encourage you to be better than that and show more empathy towards your users when thinking about how you engage with them.
phxazusa - Nonexistent customer service
My account was deleted by offerup. They said that I violated their terms of service, but I really don’t know what exactly I did wrong. I had 71 reviews with 5 stars. The app itself is great. The search function works well, it’s very easy to use, the rating system is great, there is very little spam, and it is much better than craigslist. I’m bummed that I can’t use it anymore. I tried to create a different account, accepting the fact that my ratings and messages would all be gone. Unfortunately, this is not possible. Offerup blocks your entire phone from using offerup again. They will ghost ban the account. This means you can post and make offers, but no one can see your posts, messages, or offers. I tried contacting them through email, Twitter, Facebook, and the social email they list here on the App Store for other dissatisfied customers. They don’t respond, or they have ghosted me like they do to additional accounts. It seems to be a common problem, and it’s truly a shame. The app and service are outstanding and could be a Craigslist killer. However, their customer service is nonexistent. If you make a mistake whether you’re aware of it or not, you are punished harshly.
Q. Jenn - DO NOT WASTE YOUR TIME USING OFFER UP!!! 😡
Read this honest review!!!! I would give ZERO stars if I could!!! I was using the app just fine until for the past three months I cannot post anything and on my public profile it shows no post!!! I take my time out to make post just for them to not be posted/seen!! People on here like to ask stupid questions even after the answer is listed in the description or picture! Those same idiots have the nerve to report you! Who has time to sit around and keep answering questions that are CLEARLY ANSWERED IN THE POST! Then once you answer the dumb questions they never intend to buy!!! I’d rather use the old school Craig’s list method where people will actually do some leg work to research the product themselves or simply read the description!!!! OfferUp also won’t inform you if your account has been blocked! It’s very unfair to block a seller if they aren’t answering dumb questions! I reach out to the “support” team and never receive a reply!!!! They should charge a subscription fee for serious buyers because at this point people just come on here to waste time and get your account blocked because they are LOW BALLERS or too lazy to read!!!!!!!!! Don’t waste your time. Period!
K_Lyn06 - Since you can’t do halves, I’ll give it 2 stars, even though it doesn’t deserve it.
I have been using this app for years, and I have dealt with too many horrible people/liars who say they want your stuff, then you drive one hour away because some despicable sack of crap doesn’t have a car, and it won’t even let me see my own offers to edit them or mark them sold or anything else like that. I can look at the offers page that pops up immediately, I can look at what I want to buy, I can go to the camera area to sell my stuff, but it won’t even let me look at my own offers page to be able to list my stuff &/or change &/or see my stuff. This is absolutely ridiculous and I am just about done with this site. It doesn’t matter how many times you complain to them about the horrible service and the horrible app, and all of the horrible people who make you drive a ridiculously far way to quite possibly the worst neighborhood imaginable and they still refuse to kick them off of the site and they refuse to help anyone. I’m about to report them to the BBB & have them bankrupt the company, which’s what they so richly deserve.
Hahaahaha - Account Hacked!
*UPDATE: It’s been almost a week and customer support still hasn’t messaged me back. Although the scammer seems to have given up on my account I’ve witnessed other accounts That got hacked post the same spam car posts. I digress, but lately I’ve been having a new problem. Ever since my account went back to normal my posts only get a couple of views. Even for obscure items my posts would always used to hit at least 100 views, this week the most views I’m had on an item is 2. Even for in demand items I’m getting no more than one or two views per post.
I’m just going to stick to Craigslist from now on. Not once in my years of posting there have I had issues like these.
ORIGINAL POST — Up until today I’ve never had issues with Offerup, I’ve used it to sell and purchase a number of items. But today my account was hacked and some scammer has been filling my account with spam posts. I tried changing my password but this hacker is still making spam posts using my account even after the fact. They’re able to make dozens of posts in as little as a few minutes leading me to believe they have some auto-posting capability. From what I’ve read online other people have had this same exact issue too.
Please improve your security, I would hate to have to make a new account after all the time I’ve spent building my reputation. An optional 2FA security feature should really be added to the app.
FA.ENG - My account not working or banned
I have been with this amazing app for almost a year and half. I like it so much since it’s a super ease app to use to buy/sell items in minutes. I have used my account to buy items that I need and like (did not sell any item yet only bought more than 20 items). However, two weeks ago I suddenly cannot make an offer on anything nor message anyone at all. Even my account has a very good reputation with 19 five-star. I have had this issue for almost 2 weeks. I was wondering why this happens to my account? And if it was banned then what’s wrong? What did I do wrong? Why nobody informs me before? I have truly got frustrated dealing with the issues for more than 2 weeks. Now, I can’t buy or sell anything on OfferUp because of this problem. I truly need help to get this annoying issue fixed. I have already reported it three times to the Customer Care to take care of it or at least inform me what’s wrong/going on? but unfortunately nobody replied back to my concerns. I hope OfferUp organizers will reply back soon since it has been two weeks 😔dealing with this annoying problem.
JenAnneMarie - Returned item, seller received refund. Offerup wont handle it.
I still have received no refund for an item I returned and the seller now have the item and the refund. Offerup has provided no assistance except telling me I waited to long even though it was shipped within the 6 days and I have a receipt and photo proof.
I purchased an item through a great seller, item was defective and the seller had no problem with me getting a refund. I sent he item back within the 6 day time frame and offerup said “You shouldn’t have waited until the last minute to send item back”. Again, it was the 6th day but still in the time frame allotted. I sent the item back at 5:30pm, 1 hr before UPS closed. Their system glitches I suppose and didn’t show UPS had item. After emailing 6 times, I finally was told that if I wanted a refund I had to contact the seller who had the item and apparently got the refund instead of me?
No one has been helpful, in any way and now I spent 50$ on an item that I no longer have and they will not give a refund to me since it was sent to the seller.
I’m contacting my bank for further assistance on the matter but I recommend NOT using the app at least for selling/shipping items.
irritatedforeal - Could use some better coding
The app is pretty good, I have sold quite a few things and it has been a great help. I have some feedback for the developers to make it even better so hopefully they see this. My first issue with the app is I try to look for things that have recently sold, there is not a way to do this unless you just scroll through the pages and look for the “sold” or “shipped” banner on the image. My second issue is that when I filter my search by price, it doesn’t really do anything. For example, if I choose filter by price: high to low, it will still show me things that are $25 above things that are $500. Frustrating. Last but not least, it continually shows me THE SAME ITEMS regardless of how far I scroll down or how long I am scrolling through. There just all randomly scattered and there’s literally no organization even though it clearly tries to make it seem that way with the options to filter. All in all, I am thankful for the sales I have made through the offerup app but there is a huge portion that could be improved. Thanks!
Not working at all👎 - Worst customer serice and out of hand bans based on false claims
Thanks for blocking my 127 - 5 star rating account for -user-to-user-harassment but not going through my report of no-show (she didn’t show up at the meeting making me lose time stating that she sold time item for me to later find out that she posts it again) of the person who probably reported me - I don’t knoa yet because offerup never warned me nor said that I was blocked nor who reported me etc... I tried messaging them and they send me only one reply message stating that I was blocked. Oh thanks for telling me that I was blocked and not giving me further explanation nor a chance for dispute. WORST CUSTOMER SERVICE. Probably trying to remove all those who try to profit locally and now requiring TruYou to all new members. Wow. You’re asking about safety on the app yet you’re asking me for my personal IDs and information. No I would rather meet with a stranger and risk something else than giving you my personal info which I don’t know where is going and who is going to use it or abuse it. WORST OF THE WORST. At least hire some people to properly handle your customer service from taking all the money from your ads throughout the platform
Alfredo182923 - Hot or miss
Well if your a seller be prepared to receive offers of up to 95% off of the listed price and rarely will buyers offer 50% or more and even after that people will stand you up at the designated location. There is a rate the buyer section but I'd rather not due to the fear of retaliatory critiques and I am a new seller and don't want any bad marks. Sorry if I didn't warn other sellers. I have sold a few pieces at basically 50% off the asking price. This app is a great place if you wanna just get rid of something. Very garage sale like. Oh its a also a good place if you wanna advertise your retail or antique mall as many vintage hunters are on here. Including me. Good luck. This app is what it is and who isn't looking for a bargain? Good luck
Ps the app itself is fairly simple and easy to use there is a "bump" option that basically puts your ad back at the top of the list but I'd rather just retake the photo and repost. Gives good practice with product photos.
Hataritunes - Not for white people
The problems are mainly with customer service, although they affect total usability. When you list something for sale, you get tons of low offers, even though you check the ”my price is firm” option. Often the lowballers start by asking other questions to warm you up, thus wasting your time. Because OfferUp doesnt do enough to prevent this behavior, I wrote a description in my ad explaining to the OfferUp crowd how I was from northern Europe and that my culture of doing business is different than theirs, and in what way. I explained this in a friendly manner, and did not insinuante my business culture is objectively better - but immediately after this, my account was blocked. But they didnt tell me they had blocked it, I just noticed how views on my ad stopped increasing. No, not like I didnt renew the ads, it went from hundreds of views per month to exactly zero. Why is OfferUp not honest and tell people they have been blocked and why? Was I wrong to explain that I would not honor lowballers? The OfferUp staff seem to think so, or more likely, they just dont want people who are white. I wish the app was for everyone who would respect the ”price is firm” flag but apparently not!
..wd.. - Not much luck since the merge.
I used to have LetGo and OfferUp separately, and I posted on both apps. I had more luck selling/buying items on letgo rather than offer up. Ever since the merge, NO LUCK! OfferUp keeps items that are 1+ year old. It has way too many old items, it doesn’t let you know if anyone has saved your item as an interest, and I have noticed SO MANY SCAMS on this app!! There’s way more ads on this app, and it seems 75% of the stuff advertised on this app now is from a store. The locations are way off, even though you choose to search areas that are near by and you can go pick the item up, it still shows you stuff many states away. I enjoy this app, but I seemed to have way better luck on letgo. The setup was better, the options on letgo were better, more options to edit, and all around.. letgo was better. Highly disappointed in the app since the merge, and hopefully there will be changes to come!
mowermanmike - Letgo app was better
They said they combined the 2 apps but nothing I had saved transferred over to offerup and things I’m trying to find for sale on letgo I had saved I can’t go back to on either app now. Letgo at least let you know when you had messages waiting for a reply to remind you. Now my 5 star rating I had on letgo and offerup has disappeared. When you search for items to buy I get things from other states instead of stuff local to me which does me no good and I get people from other states asking me if stuff is still available only to find out they are nowhere near me so it’s a waste of everyone’s time. The only thing I can do now on the letgo side is answer messages I had previously they blocked everything else. All these problems makes it difficult to sell items that are seasonal like a lawn mower because by the time they straighten this all out the season is over and your stuck with things nobody wants to buy when the season is over. They should’ve just left it alone. Letgo has its issues but in my area nobody uses offerup letgo was what everyone buys and sells on. I’m very disgusted with the app and the changes they made to both.
samantha jane 2 - Concerns of a fellow offer up User
I think offer up should periodically send alerts every couple weeks to people to make sure they want their ad to be continually posted on offer up and If the person doesn’t respond within a certain amount of days to confirm that they would like their post to still be up. Their post should be deleted for the sake of everyone else. I think 2-4 days is a fair time. People who are actually in need of a car or other item don’t have to stress when they find something nice and constantly message the person to see if it’s available but they never respond. It has happened to me more times than eggs in a carton and it’s frustrating.
Please take people’s comments concerns & ideas into consideration when fixing and adjusting your site to be the best it can.
Thank you offer up for being the second best platform for selling and buying items...
(Craigslist being numero uno)!
- P Diddy
selling my life - WAS working great, then suddenly....
The activity was great. I got inquiries constantly about things I had listed for sale. All day. All night. I’d hear the notification chime at 3 in the morning sometimes. It never stopped. Sale after sale. Then yesterday, it ALL stopped. I can add items, edit them, etc, and I can see they’ve been viewed. But it’s like nobody can send me an inquiry. I have some things that have crazy interest, but now there’s nothing but crickets. (Wish I could list and sell those crickets!) I’ve checked my settings. I’ve checked for updates (didn’t find any). I did the suggested uninstall and reinstall...then panicked that I’d wiped out all my listings (thankfully all was ok, everything was still there). But no flurry of messages that I’d hoped had been hung up somewhere came flying in. Still the crickets. I have no idea what the problem is, nor how to fix it. I’d appreciate any and all help, but can’t seem to find it. I was so in love with Offer Up; it’s great...until this happened.
Mcm147 - PROBLEMS!!!!
It randomly started acting up a few days ago and so I updated the app then it wouldn’t work at all. All pictures were blurry and it wouldn’t let me click on anything. I couldn’t send or receive messages. So I logged out and deleted the app and re-downloaded the app to try and fix the issues but now it won’t even let me sign in. I’ve asked for help from the support 2 days ago and still have yet to hear from someone. I’ve sent several messages to the support trying to find help and no one helps. I’ve missed out on making purchases and selling items because of this.
I read a couple of forums and people have said that the support people don’t help or try and fix your problems and they are RIGHT!! I’ve tried for 2 days now to fix this or figure out what went wrong but no one will help. Some app this is. I will be deleting the app and using another app instead. You lost my business.
thisthingliesabouttakennames - How does this have 5 stars?
Most people must not ship items because every forum I’ve read is filled with complaints about their funds not being available or withholding funds due to not sharing their Social Security number etc. I’m a fully verified user, I have my Facebook, phone number, last 4 of social, email, etc etc etc yet every time I make a sale it withholds my funds asking me to give them my full SS and my tax information which is ridiculous. They always eventually release the money, which is even more ridiculous. Seems like they’re trying to collect as much info as they can so one day if they go broke they can sell it all. Maybe I’m crazy. Anyways, just got an email stating my funds had been put into my account, surprise surprise, no funds. I did some googling and found plenty of others have had this problem. And the response times of the help service was multiple WEEKS with no help provided anyways! It’s crazy that they have an almost perfect rating. I’ll still use the app but jeez they could use improvement.
Fryle87 - They will shadow ban you without you knowing it
I have been an OfferUp user for a few years. I don’t sell or buy all that much from the app but it comes in handy. Well out of nowhere I started realizing nobody would answer my messages and for whatever reason every time I try to purchase something it says transaction denied. After contacting support they message back YOUR ACCOUNT HAS BEEN DEACTIVATED for a reach in the terms of service policy. First of all I have never ever done anything mischievous or unlawful with the app. I buy things here and there and sell things here and there. Well just know you may randomly get banned and they will not tell you the reason why. I emailed back asking what I did and how to correct it? In which the return response was YOUR ACCOUNT HAS BEEN DEACTIVATED AND WILL NOT BE REACTIVATED. Again no idea why this happened but they are unwilling to actually go through will helping me figure out what the heck I may have done. So just know that one day if nobody will answer your messages your sending you probably got SHADOW BANNED. I can still look at everything, send messages, just can’t purchase anything and nobody sees any of my messages. Complete bullsh*t
Qualitysales number1buyer - Experience on offer up w application
It’s easier w app. The ppl some are very friendly. A lot of nobshows flakes ppl saying they want don’t sell giving u stories then changing their mind after u tell others sell pending bcus some are so so believable. Offered items for sale but sell to someone else n don’t tell u tho u knw u were first for days. I put it my take want two minutes immediately after post went up two days later I had to ask do u want to sell. Oh I sold it. This has happened 3 times in two weeks. Sadly but I have sold a couple things in over a month just not the response I expected from brand new stuff half the price of same item I post brand new online next to mine some w tags others in box never opened. All in all I don’t love it but I like offer up better than where I was. Market place two yrs. more fake ppl n flakes then ever.. I’ll give it a few more months n add more stuff but not paying to bump. Don’t like that n neither do all my clients who post or friends
Grimlockdinobot:Matthew - Should Add Erase/Delete Button to Delete Conversations
This app is amazing. I won $59 dollars in 3 weeks! I love this app, but there’s one problem...there’s no delete button to delete conversations. For me I usually delete conversations I don’t know why but it’s my thing, and it irritates me that there’s no delete button. I have like 10 chats and only 8 of them are the people that refused to buy my stuff. It’s annoying because I have to scroll all the way down to the person I want to text, and it gets out of the way. Why having useless chats lying all over your Notifications? Why not add a delete button so that it would be much more easier to navigate your customers or the things you want to buy instead of useless chats all over the notifications. I definitely and urgently recommended a delete button that’ll be very very helpful for me. Other than that the app is fine and I absolutely love it!
palmtrees87 - Doesn’t work anymore.
I have been using OfferUp for a while. I am a trueyou member with 5 stars and have bought and sold on here. Never any problems until recently. For the past 5-6 months I have not been able to receive messages and don’t know if my messages are even being sent. I was i the middle of setting up arrangements to pick up some wheels for sale when I no longer heard back. I know that people sell them items first come first serve all the time on here and don’t respond to other buyers after the fact. But I have sent a lot of messages to other people about theirs items and it doesn’t even show that they opened it the message. And not one reply since the wheels incident. I can’t even find a link contact customer support on the app to find out what happened to my account why I’m not able to send or receive messages. OfferUp was great while I was able to use it but not so much now.
Santamaria_2000:) - I love the app but needs improvement
This app is the greatest thing since craigslist. Ive bought and sold multiple items to great people who are honest to their word and I personally have no negative experiences because I am always cautious and thorough. I bought my Mustang with 100k miles for $2.5k a year ago and the car is still lasting me with no problems. Great purchase. HOWEVER, I HATE all the SPAM that I see on the app, especially in the cars and truck section. Even after trying to filter the results, I see a lot of obviously SCAM POSTS as they say to contact them over email and the price point is unreasonably low. Its saturated with phishing scams or car dealerships that put the total price as the down payment and it might not be obvious to inexperienced buyers. It would be nice if you could filter all the posts w an email in the description or put dealerships on (IP) probation for posting misleading prices. With these issues, it takes a while to find the real, great deals but I still love the app and hope they can get rid of these scammers.
Minnie_2012! - Letgo WHY?
Ok I was on let go and offer up in the past and I stopped using offer up cause it was dead to be honest but letgo was good I sold things locally on occasion and it was a nice app with real people. After not using with app this year due to world craziness I decided to put a few things up on let go and I found that letgo was now part of OfferUp but I figured I try anyways. BIG WASTE OF TIME, that basically sums it up what was of this merger for nothing good I posted a few items up and was spammed instantly by scammers wanting wire transfers , personal info, and even by some random pervs wanting to chat. I mean really I was trying sell a few items not get hit on by random men it happened more then once and scammed. The few “real” people I spoke to talked up to the meeting set up then vanished so I feel like they were bots to since their responses were very similar. So even reporting the scams was not helpful as new ones would just pop up. It’s sad cause letgo was good but this combo of letgo/OfferUp is worthless I just pulled all my items and I don’t advise using it I saw items that were posted and had been there for months so I’m calling it this ship has sunk.
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@gem__stoned I live in TN and I find that Facebook marketplace or Facebook buy/sell/trade groups in your area work best. I’ve only sold maybe 2-3 things on letgo & offerup. Ig it depends on your area.
Relly D. Luffy
@xo_mariiah_xo Apparently Walmart, GameStop, amazon etc gonna drop them. You may have to pay that stack. Go on this app and try not to get scammed. Don’t make any deposits and have somebody with you if y’all meet up
@Riican_Princess 😭😭😭 CHECK OFFER UP APP THATS WHERE I GOT MINES DID A MEET UP