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Pinkflamexcutie - Great app! I have a suggestion to make it even better!
I love OfferUp. Since I was introduced to it and downloaded it on my phone, it hasn’t left it. It’s the first place I go to if I’m looking for an item to buy or if I’m trying to sell something to get some extra cash. I’m very frequent on it. Check it out almost every day. Even got all my friends and family obsessed with it. “If you need something, go to OfferUp!”
I do have a suggestion though that I believe would make the app just, amazing, and I always think about it whenever I’m browsing for something. It would be great if next to the display pictures on the result or home screen, the listed item price is shown by it. That way the buyer can see exactly how much the seller listed the item for while looking at that said item. This can encourage some people to click on an item to view if they’re able to have the price shown to them from be beginning. People are attracted to the price of the item when trying to buy just as they are to the look of the item so why not give them both at the same time and help them make better choices. It may happen that you’re search result shows hundreds of items for sale and you don’t know how to narrow it down. Currently, If you want to know the price of an item you’re interested in, you have to click on it to see.
mikefrancois954 - Need to make some changes
There needs to be a way to remove more than one saved item at a time on boards, you have to remove them one by one and it forgets the spot you are at and goes to the top automatically. Also stop sending me more picks for you notifications it can confuse you into thinking you have an actual message or change the color from orange to another color keep messaging the same or make it red. Also make a way to remove my phone number I change my number and now I can’t access unless OfferUp sends me a verification even after I log in. I have email and password I would like to remove my number for my privacy I should have a option but once you use a number you have to keep using one. Meanwhile if you never use one you don’t need to use it as a verification. And stop asking me do I love the app it’s annoying you guys don’t even add features or changes but ask me constantly. Also a way to search by ratings and by how long they been on the app because so many scammers are making profiles the same day and are posting ridiculous offers. Also a better way to narrow down what I want to buy example if I’m looking for an iPhone 11 the 11 pro or pro max models show up when I’m looking for a specific item instead of just putting them in a melting pot make it a way I can specify exactly the item I need. Make some changes and the app would be much better it’s a decent app besides things I just named. Love the fact I can look nationwide very good feature.
TkCoSfgal - Great app!! Customer service needs work.
Offer up is an excellent app. It’s very easy to use. It’s fun to use! Customer Service however— needs a little work as of December 2017. I had an issue with a paid for feature called “bumps” which put your items above other sellers ads so your items are seen first. It’s a really nice feature. I paid for two but only received one. So I sent an email to the address listed on the app. I didn’t get a reply, so about a week later I sent another email. I still didn’t get a reply. Then by chance while using the app, a question came on screen asking if I liked the app or something on those lines. I explained my situation regarding the issue and how there had been no reply. I asked to please have Customer Service contact me. Within a week or two the issue was fixed. It was frustrating to not find customer service contact info on the app (most apps have this) causing me to have to go search for it here where apps are sold. There’s a “frequently asked questions” area on the app, but no email address or contact form. It was also frustrating not getting a reply. About a week after the issue had been fixed, (they didn’t tell me, I just happened to find out) customer service finally contacted me. At that point I no longer needed help. It would be great if there was a contact form or email address on the app and getting a reply would be good as well. That aside, it’s a great app for buying and selling items. I found it very easy to use!
CallMeChe - THE BEST SELLER APP
Offerup is seriously the best selling app (for me). I stay in the Dallas, TX area and as you can imagine there are a lot of people here. So, I guess there’s a lot of traffic in my area for selling and buying items. I have over 700 sales and with all 5 star reviews. Anywho, the only issue, which isn’t really an issue. I’m just being picky now because offerup is so perfect lol. The only flaw I believe offerup has is the fee for shipping your items. I know Facebook marketplace only charges a 5% fee of the item price (it doesn’t take in account the shipping cost, which is good). Mercari charges a 10% fee (of the sale, doesn’t take in account the shipping cost as well). If offerup could go back to being somewhere in the middle like it used to be when they first started, that would be awesome! I think they were charging like 7.9% when they first opted in the shipping option, then increased to 9.9% and now we’re at 12.9%. I’m just worried they’re going to keep increasing and with shipping prices increasing as well, it makes it a little tougher to really make money as a seller and to give good deals for the buyers. That’s it, that’s me venting haha, but offerup is great! If you have issues with offerup, good luck reaching them through their email or app. They only respond to me on Twitter. So, give Twitter a shot!
Sally KS - No contact information for customer support
I almost feel like I should give them one star but I’ve been able to do a couple of successful transactions on offer up hence the two stars. Been trying to send a message to customer support but it keeps directing me to their help page which just has a bunch of topics that are not specific. I don’t know if it’s because the app is poorly made that’s why it doesn’t have an option to send more pictures in the messaging page which forces you to send your phone number to a seller if you want more pictures of an item you are interested in. This is especially problematic and contradictory since offerup discourages members from exchanging phone numbers. But how can one get a more detailed description of an item? Or are we supposed to simply take the seller’s word about the product. I tried reaching customer service to make inquiries but it kept taking me back to the help page which like I said simply covers a bunch of topics and leaves no specific information on how to contact anyone one. The closest I got were links to Facebook, Twitter, Instagram and Pinterest. Some people like me are not on any of those platforms for personal reasons and I find it puzzling that offer up will rely on social media outlets to communicate about some sensitive matters with its consumers. I hope someone from offer up reads this and looks into the matter or better still contact me. This write up was a last resort to trying and reach out to someone from offer up
ColorBumpkin - Updates
Edited review: The messaging is still glitchy with latest update, but is no longer the most annoying thing on the app, so in a sense congratulations I guess?? Since the latest update, the "Watching" section has changed to creating boards, I'm assuming to compete with Pinterest, which is completely unnecessary. In consequence, the coding got changed and now I have over 300 "saves" I have to delete in the "Quick Save" of things I saved over 2 years ago that have since been sold or unlisted. This wouldn't be as annoying if as soon as something was "unhearted" it didn't go back to the top of the list, which it now currently does. Whoever did the coding for this section obviously doesn't use it or doesn't care if it's clean with only available items or has an insane amount of downtime on their hands.
Not sure why but a few days after an update it gets glitchy. For example, the last update was 5/9/17 and now I can't share an item. The messaging portion of the app needs help. Maybe start from scratch, I don't know, but it's always glitchy, recent update or not. It doesn't automatically load a new message especially when you're in that thread, you have to go out and go back in the thread. I get the cash register noise and I have to go to the messages page and slide down to refresh messages to get the new ones to come through. Especially annoying when you're trying to coordinate with a buyer/seller.
dark knight writer - What would make OfferUP TEN TIMES BETTER.
OfferUP would be ten times better i if everyone was a verified member and there wasn’t allowed any fakes or frauds. Usually my inventory would be flying for sale, but recently it’s been laying going nowhere due to all these fake people mole on here like collectors and whomever else that don’t belong on here, I haven’t made a sale on here because it seems as if someone is telling people not to buy anything, it’s just not the same, I can tell you this, is make this site one hundred percent better if given the opportunity but Opportunity has been taken away like most of our civil rights Americans give away each day. I’m a fighter and a person who stands up for what I believe in, I’m not someone who just takes the easy way out, those people are all the people who were the mistakes coming in. I’m 36 looking for a job, profession I know I can build and help rise, so if any job opportunities are available please let me know, sorry I can’t see my writing for some reason but how fully this finds someone with authority or in charge of hiring or building OfferUP to be a much better site, I’m sure your fully capable of doing it yourself but a little help from the right person(s) would never hurt. God bless and stand up for your rights, don’t ever sell out. Thankyou
wake up offer up!!! - Customer service is down to a automatic replying program even when being sexually assaulted
I had someone pretend to be interested in an item only to try to get me to meet them at a bar when I told them I was married and my husband would meet them for the sale they changed their mind and I asked why they said openly they were trying to get me alone in a dark place and when I said they would be reported they said they would just make another profile. When I notified offer up 3 times and even demanded a supervisor or real person I got the same auto reply even as a reply to my follow up to the auto reply, “we are sorry and can see when this happens as frustrating. We will open an investigation but you won’t be able to see the results we suggest blocking them”. So they say they will open an investigation but you won’t know what happens and to block them so you won’t know if they were removed. I also had a item I was selling that recently jumped in value and had a bunch of people call me derogatory names (not the small ones) when I sold it to the first person to pay. I reported. What did offer up reply? “We are sorry this can be frustrating we will open a report but you won’t be able to see the results. We suggest blocking them”. Serious you charge 13% for using the shipping service yet you earn nothing as there seems to not be a single human working there even when they e become the new sexual rapists Craigslist
Btw they ask you to email them. They never reply
KaitlinDarnell - Love the app but a few notes
Let me start by saying I love this app. It’s been so fun selling on here especially during covid since my hours got cut quite a bit. I really like the look of the new update and the new categories/detail options are nice. There are a few things I wish were better though.
First, when I set the location for my listing it always changes after i press publish. It’s SO annoying! I’ll have to edit the listing 2-3 times to make it stay correct and now its been like 4-5 times per listing since the update. Second, I like the new categories and I like that you can list the material. I think it’d be cool if we could then filter listings by those things. I’d like to be able to click on "Wood" and then only have things made of wood show up. And then speaking of filters, it’s great that you can sort to have the nearest listings appear first but it’s utterly useless since listings never expire. If you sort it that way you’ll just get a whole bunch of stuff listed 2 years ago from now inactive accounts. But yea all of these things are pretty minor. Overall a great app. Mainly wish the location thing wouldn’t change after i publish my listing.
D Sheebo - Integration
The one thing that should have been at the top of the priority list is giving existing clients access to a support staff! Not done! Reading worthless articles is annoying! Just go ahead and tell me... I will never be able to access my letgo chats again right? This will ruin my legal case! As well as my chances of completing a deal with someone that I have no idea how to contact any longer! Both apps were very good for their purposes! Quite similar too! Why you think it is more important to explain how to list or buy on OfferUp, is a mystery! Frankly, anyone who has done anything on one, will have no difficulty doing so on the other! With the lack of proactive intelligence used and important details left out, I have to say that this merger might go down as the absolute worst integration of two companies/services/information in history! The simple fact that the items about which you chose to educate everyone, are completely mundane and self explanatory, really sheds light on how low budget the operation will be from here on out! This idiocy has really screwed me up! I guess I’m done! The only positive is, I now only have to delete my account from only one place! I can’t help but picture your boardrooms filled with children with crayons, attempting to coordinate and plan out this merger! I’ll stop drilling home the obvious now. You guys have got to be quite embarrassed already! For the 5-10 people who haven’t used either. You’ll enjoy the app!
Zjayyyyyyyy - Best marketplace app
I have been using offer up for almost a year now and I have to say it's one of the best marketplace apps out there. I have made about $6,000 on the app in 6 months. I love using the app it is very straight forward and fun to you use when you make a sale. The only problem I have is a lot of people on here send you a legitimate offer but then never respond. This is very frustrating and I think they should implement a penalty system for late replies that way sales can be made faster and buyers can get the item quicker. If they did this I think this app would be revolutionary and more people would be using it than they already are!
Fast forward a year and I have been using this app for almost 2 years I have sold over 200 items and while this app did make me money in the past it is no longer worth my time. Mainly because the developer has still not implemented a system that corrects the non responders on this app. The community for this app has kind of ruined the experience. Because the developer has not taken action on this issue the problem has gone even more rampant and has made a once good app mediocre. It’s very unfortunate because this app had tremendous potential but unfortunately the community and the developer have short come that. That’s why from this day forward I will be deleting the app it was good while it lasted.... so long Offerup!
so-so review - Worse selling site since upgrade
Was an excellent selling site. It was! No more! They took over Let go and has issues. Then about month ago they tried to upgrade the site. I said tried. For no reason you are logged out of the site even when you’re on the site. You will post something and think it’s available for viewing but you’re the only one who can see the listing. Now I have to post then sign out look up the listing and seeing it is available for viewing. Usually I have to post 3,4,5 times before it shows up for viewing. I change one little word so I can track which one shows up. Couple days ago I found out everything I had posted was wiped out from viewing. Only I could see the listings. I only found out because a returning customer asked where everything went. After reposting several listings I was suddenly logged out again. When I logged back on everything I just posted was gone. Again nothing could be view. Couple hours later listings could be viewed. It was everything that was posted prior to the letgo takeover. Some listings were removed weeks ago they were back. Listings that were sold and removed were back and listed as available. I could write and write for hours about the issues with this site. Furthermore There is no way to contact a human only through email and usually you get a lame apology and no useful information and that takes days for that lousy response. If you have stuff to sell use a different site even if it costs more.
Tihottie - Used to be great.
I’m writing because I’m so disappointed after they changed the format to only show you stuff you have clicked on and not what each individual is offering at the time they post it. As a result I only get to see a small fraction of items and not everything available for sale like you would get to see on Craig’s List for example. Often times I’ll click on something because I can’t see it clearly and I’m curious what it is. Then it turns out to be something dumb like golf clubs and I don’t golf. But with their new algorithm they show me a bunch of different golf clubs for sale. The worst part about this is they repeat the list of items you have already looked at every hundred or so items. I can only browse for 10 minutes then it goes to the top of the list of items I already viewed some items change if I click on stuff because they shove those similar items down your throat after clicking on something but that’s when I put my phone down. I used to hang out looking at random stuff people were selling for hours. I found it very interesting and entertaining. I’ve bought and sold over a hundred items on this app. I wish they would go back to the old way. I liked looking at random stuff and I sometimes found something I forgot I needed but anymore it’s so limited and restrictive I feel like moving on to a different app just out of frustration and boredom.
Phejvsbjkjxsdv - review rating
there are a lot of fake people. either they write " is it available", or " i am interested", BUT then after that they never respond. on a desktop or somewhere else is there a button that they might easily accidentally push? it gets annoying to have so many people inquire about your producr but then they never respond back. hard to say if they are fake people or what. it takes time away from your hands too.
also is there any way in a phone or iphone to look up a person by their profile name for easier look up?it would be easier for buying too or selling lets say that person not familiar too much with offer up but they asked you to let them know if you have more items of what you sold them to let them know.
and is there in settings to unblock people? once their blocked is there anyway to look them up of anyway of finding out who you've blocked. because then in the future you find a post they posted to sell but can't offer because we blocked them. yea maybe that one time theh said they were coming but never showed up so we blocked them, but then who knows maybe that person was real and not fake but had an emergency. so now has a post. wish there was a setting to see all the people you have blocked to unblock?
Zarcisa - Great app
I do find I use this app quite a bit as second hand stuff is usually cheaper than buying new. Usually. All item interactions are grouped into sections which is convenient when you’re looking through multiple items or sellers. I do get annoyed at many of the sellers though as they often don’t respond so if I’m looking for an item I have to message 8-10 people just to get a response. The rating system is also fixed. You can’t review someone unless the seller marks you as the buyer. In essence I’ve had questionable interactions and then do not get marked as the seller I assume so I don’t provide any negative feedback. I don’t sell many things but their posting system is very straightforward to post an item. Although, if you have the item up for a while, it seems better to archive and reupload as even “reposting” doesn’t update the time stamp. I think post from “6 months ago” or even “more than a year” are probably overlooked due to time. It would be nice if reposting updated that date so it still seems fresh and for sale. They have a verification system for truyou members which I tend to use for all my interactions buying or selling. It’s not that if you don’t have it I won’t buy or sell something but it’s something so simple so why wouldn’t you?
Nî-Mo - Great platform with some flaws
I love the app, however, there are still some flaws in the way the services work. For instance, with shipping, some things are misleading and put the seller in an awkward and uncomfortable position. If you drop off a package at the post office without having it scanned in and receiving a receipt using the OfferUp provided prepaid shipping label, and then get notified later that your transaction was canceled because it was sent late. The shipping label does not deactivate, and your package will still be sent. However, the buyer at this point will have already been refunded. You’ll get a notification in the app that states if you already dropped off the package at the post office, you’ll still get paid. After a couple days and you don’t get paid or hear back from OU, naturally you’ll figure out how to contact customer service (for me it was not easy to find a phone number, but I did), to which they’ll say you need a receipt from dropping off the package, otherwise it’s up to you as the seller to contact the buyer and work out how to get paid. Luckily in my case the buyer was honest enough to send me an electronic payment, but they easily could have just said no, and there would have been no way to do anything about it, not even leave a negative review because the sale was cancelled.
lwiemken - Terrible/non existent customer service
Up until recently I loved offer up and have used the app frequently to purchase and sell items with great success. Last week things were
Still normal but I decided to utilize the apps quick purchase and shipment opportunities to purchase some items from sellers in different states. I was able to purchase three items and two of them have shipped successfully through the app. Unfortunately things took a turn for the worse when I was trying to communicate and purchase an item with a seller this week. Every time I went to submit a payment through their app with my card info it said my card was blocked. I called my bank and they said all of my accounts were not blocked and had more than enough amount of funds. I went to try another card and the same error happened. I tried logging out of my account and re logging in to see if it would fix the error and now it won’t let me log in to my account at all! The most frustrating thing is I have two sellers I need to
Stay in touch with to make sure I successfully receive their items that I paid for!!! I’ve called offerup numerous times and have been left with a non existent voicemail that says “any messages left at this number will not be received” I’ve also emailed offer up twice with no response. Please fix this problem
This is beyond ridiculous!!!!!
Lilmch - Great concept, however...
This is a great app and a great concept, however, there is no system in place (negative feedback, etc) to hold people accountable when they flake on transactions or disappear. I've made offers to purchase items which end up expiring because the sellers never respond. They have a profile rating system which will tell you a seller "Responds in minutes" and weeks go by without the person responding. Finding that item you're looking for doesn't mean you'll actually get it. I can list an item, never respond to any offers or messages and still have great seller ratings. As for meeting on person, I can make an offer to buy something, not show up and suffer no negative feedback. Feedback is only left AFTER the transaction is complete. It's very frustrating dealing with people. It's even more frustrating finding that item or tool or collectible you've been looking for and never getting a response when you make an offer to buy it.
This app could be great but it needs accountability when it comes to making sure sellers respond in a timely manner. The way it's set up allows a lot of flaky people to be on the app. I realize it might be hard to control whether or a not a person responds but other platforms (eBay and Mercari to name a few) have figured it out.
Wretched saviour - Terrible customer service + not functioning app
I had been wondering why I couldn’t ship on offerup but never researched it till a few days ago. I found some helpful hints online under the help section and I tried them all but it still wouldn’t give me an option to ship my items, so I sent a dm to offerup support and the lady was very responsive and helpful. But she still couldn’t find out why it wouldn’t let me ship so she transferred me over to an account specialist who was supposed to contact me through email, which he did, ONCE. He said his name was Arwin and he asked me if my items I wanted to ship met the criteria so I responded and said yes but it still won’t let me ship. This was THREE days ago. I sent another email after my response just in case my other one didn’t go through but still no response from Arwin. The next day I sent yet another email asking for assistance and still no reply. He emailed me ONE TIME and left it at that. I’m transferring all my items over to a different selling app because Offerups customer service is absolute trash. If they want people to use their app they should think twice about having better service and actually answer and help their customers. I read some reviews after that and saw that this wasn’t the first time they’ve done this. If they want to keep customers they should try harder and have respect for them because I was shown no respect and will never use offerup again.
shuts down frequently! - Where did all my items go!?
In the beginning I loved the app. I kept very busy selling. After a month it slowed down considerably. I asked multiple tech reps if there is a problem with customers viewing my offers. The reps said they did something to my account and business would pick up for a very short time. Presently, I have lots of well priced new Halloween costumes for sale and they aren’t moving! I created another account and searched for similar items that I’m selling. Out of the 175 items I am selling, I am only able to view about 30% of the items listed. This was when I narrowed the search parameters down to a 10 mile radius. That percentage was significantly less the further I set out my search radius. In addition, I’m having to deal with a high number of not serious buyers. I waste a lot of time answering questions with zero payout.
OfferUp also consistently jacks up the sellers fee and keeps it secret. Just a short time ago they charged only 7.9%, then it was 10%, then $2 for any sale under $20... now the fees for anything over $20 is 13%! There are better sites like Facebook marketplace where I get much more business and little to no fees! Even eBay is better than this app!!!!!!!!!!! I only use this app to advertise and if I have no other alternative to make a sale. I will start to sell only locally from now on as well. OfferUp was getting less and less from me but now they are getting zero!
winny maxx - Don’t sell here. App is buggy. No live support.
I downloaded OfferUp to sell a bunch of stuff before I moved. They removed all my posts without notice, and every time I tried to post another item I kept getting an error. So all my posts were taken down, and I can’t post any new ones, so I literally can’t use the app to sell anything. And the only live support I could find after searching their entire website, was shipping support. I was about ready to call shipping support after I continued to have issues verifying my phone number via text message and issues posting a new item, but when they removed all my items, I said F this I’m going to download LetGo (which I recommend). Before all that happened, though, I was getting good views and messages, and sold 2 items! So I invested more time and energy into making a good ad for each one of my items, including good photos, item descriptions, and price researching. So now I have all these really nice ads, and people are interested, then they all get taken down without notice, and I can’t post new ones. Neat. I guess the one good thing OfferUp taught me was to write my ads in Notes and to save my photos, instead of storing everything on the app, which means you’ll lose everything when they randomly decide to remove all your posts! Therefore, I just wouldn’t waste your precious time trying to sell anything on this app, and I’d recommend LetGo. Thank you for reading.
Timhau21 - Do not use this app!
Do not use this app! They favor buyers way too much. Here is what happened to me, they took my item away and did not give me the money for it; just because the buyer opens up a buyer protection case. The fact is that the buyer who I talked to said he did not really like the color of the headphones and do not want it anymore. My item matched 100% to the name and I even have pictures on the listing. I sell a lot of stuff on many apps or EBay. When the buyer opens the buyer’s protection, he claims that my item is a counterfeit without any proofs.
The item I sell is 100% authentic; they come in with serial number both on the box and on the headphones itself. I have sold many Beats Headphones, and it never happened like this! This is very unfair to the sellers, buyers can just say my item is counterfeit without any proofs and my $300 item gets taken away? If this is the case, I will never sell or buy with Offerup ever again. My item is legit, it comes in with the original box from Beats and it has the serial number on both the box and the headphones itself. This is totally unacceptable, I understand if buyer does not like the item, but at least I would want the item to be returned to me. Also there are too many scams people, low ballers, and difficult people to deal with in this app. I would be better of just sell on EBay. Offerup also has high fees with you ship your item. I will never use this app to buy or sell again!
LP Laserkote - 3 year user
I've been using this app for 3 years now and I there are definitely some pros using this app, but also some cons that I believe could be fixed yet Offer Up doesn't seem to be doing anything about it.I don't need to go in to detail about the pros because everyone else seems to have let you know. I will say this though; its a great app that lets you make some extra cash due to it being a very popular app making it a great platform to sell from.
Con: 1. No call no shows; if you're looking to dabble in the offer up community please don't be someone that hits that buy now button when you're not a serious buyer. This happens so much it makes me want to give up and start selling on eBay. I believe Offer Up could somehow make it where they have to give a deposit when pressing that buy now button. That would seal the deal. For example :
Last night I made plans for someone to meet me in a walmart parking lot. We messaged each other while on the way, they said they were a few minutes away and i ended up waiting over an hour in that parking lot only to figure out they weren't going to show up. I'm already bored writing out this review, so this is all i'm giving you. Thats all you need to know really anyways.
Craigslist daily user - Offer Up Flaws
I honestly really like offer up. I use it a lot. Posting things is really made simple. It’s very easy to search and communicate with other buyers/sellers. In fact you could go through a whole transaction without ever exchanging personal information. The reason for my 3 Star, comes because of the flaws I find on offer up. Simple things that I think the app makers could fix. First when you save or favorite something it goes on a board. I like that you can create boards for different searches. But when it gets to cleaning up those boards, it’s a pain in the bottom. You have to go thru every item you’ve saved and individually delete them off of your board. There isn’t any way to mass delete. Or edit, and select what you don’t want. In this day and age, that should be fairly simple to add to this app, but after years, nothing. The next thing is the whole “hide” messages or “archive” posts. There isn’t an option to simply just delete them. I’m done with it, I don’t want it there, I should be able to delete them. In conclusion offer up is great, but those are its downsides IMO. I wish they’d fix it, change it, make it better.
Mommi2Bee - I WAS SCAMMED ! DO NOT USE !!!!
i posted a phone for sale and a woman texted me inquiring about buying a cell phone from me and insisted on me using PayPal so once she got my information she told me that she sent me $180 and that I needed to Check my email FOR an email from PayPal , The email from PayPal was stating that the money had been deducted from the woman’s account and sent to my account but it hadn’t been deposited into my PayPal until I sent a tracking number for the shipment of the phone to a specific email and once I did that immediately the $180 would deposit into my PayPal which never happens !
Once I left my post office with the tracking number i attempted to send the tracking number to the email and the email bounced back two times telling me that the email that I was sending the tracking number to did not exist, so then I went to the PayPal FAQ’s and I clicked on “ I see a payment but why haven’t I received it “ q question and they said that I had been a victim of a scam because people are able to create a forged PayPal email stating that you have been sent money but you need to send a tracking number in order for your money to deposit !!! so do not use this app because people are scamming with PayPal !! i literally wasted my MONEY and time and LOST MY PHONE AND there’s NOTHING I CAN DO ABOUT IT !!!!! IM SO UNHAPPY IF I COULD PRESS CHARGES I WOULD !
Kechinn - OfferUp Suggestions
OfferUp is great, I love it and it has been great buying and selling things on it. My three suggestions to make this a better experience would be to 1) fix how images are shown in OfferUp. I take a wide angle picture, and somehow it ends up getting cut off (even when you click on it to show the “full” picture). It’s quite annoying when trying to zoom in just right only to find that half your image is missing on the edges. 2)The app UI for the Description field is a bit wonky whenever the text becomes long enough to require the scroll feature. It is very hard to make my cursor line fall where I want it to. If I tap on one spot in the text, it will often scroll/zoom to a completely different location. If I try to use the long press space bar function on my phone to move cursor, the text glitches if attempting to scroll up or down. I have an Apple iPhone, and usually never have this issue when typing. 3) If there is a way to create and filter cars to show “Sold by Dealership” vs “Sold by Owner” or something along those lines, it would be really helpful. Please fix and then it’ll be that much more awesome!!!
dr. victor phd - Used to love offerup, but...
I used to love offerup, I used it frequently to buy and sell cars for my car business, and I didn’t mind much when they started to charge $5 per ad but for the past year or so it’s basically impossible to use offerup to buy or sell vehicles. I literally did a count and out of 100 vehicle ads over 80% were scam ads. I get that you can’t possibly stop all scammers but you guys can at least TRY and do something especially if you are charging money for ads. I have seen way too many, VERY obvious scam accounts that have been open for several years with literally 20,30+ duplicate vehicle scam ads. Also most of them are from the other side of the country? There is absolutely no reason why a huge tech company cannot come up with an incredibly simple solution to at least do something about the incredibly obvious scam accounts with dozens of duplicate ads that are taking up literally 80-90% of the vehicle section. I have done my part in flagging the scam ads and accounts, but you guys failed to do your part by removing them, since I have seen the same ads and accounts that I have flagged numerous times, several days and even weeks later. Also I have written in several emails to your “staff”, if you can even call them that and it left me even more frustrated than I was before. Well done.
Play-San17 - Can’t sell anything on this app
This app is just horrible. A majority of sellers I try to message about their item’s availability never respond. I’m trying to sell my iPhone 6 and I tried promoting my listings with real money but I barely get anyone interested. Even if someone offers some money or I try to offer money it gets canceled automatically even though I’m verified for payments. I tried emailing OfferUp about it but i still got no response. There are a lot of flakers that will act like they are interested in my phone and I arrange to meet them the next day. But when I’m getting ready and I message them that I’m about to leave they say they no longer want the phone. I always report them for wasting my time as I had to turn down other offers to get through with the meet ups. Then when I message those people asking if they are still interested I get no response. No one is ever serious ok this app. They either never respond to me asking if they are still selling their product, they cancel the meet up last minute, or they just stop replying. I’m just going to delete my account on this app because it’s just wasting my time. I sold a phone on Mercari in under 24h compared to the 3 weeks I had my iPhone 6 up on OfferUp. This app is just full of scammers and OfferUp won’t let me buy anything because it keeps canceling my offers. Never using this app again
E504%% - Was good until they started shipping
Used the app all the time before the shipping feature. Tried it out for the first time. Mailed item right away and customer received it. Deposit was pending for three weeks without being placed in my account. App requested personal info multiple times for one transaction including address, bank account info and social security number. Not sure why they need this info multiple times for every deposit. I Sent multiple e mails for support to find out what the delay was. First 3 responses claimed the hold up was on the banks end. Finally on the 4th email got a response that the items sold were fraudulent and another claim was made they would suspend the account and contact the authorities. So guilty until proven innocent. I have a great reputation for selling and buying. It’s really shocking how instead of doing a investigation they just take the buyer side without any notice to the seller. They did release my funds because I complained. But that was after I sent multiple emails and threatened to post on social media. Beware. If you get a buyer trying to scam you will be screwed.
Scubavet - Not a “Buy it now” platform 👎
I do not like the purchasing format for this app. Sellers list their items like any other marketplace type app, but when I clicked to purchase several different items from different buyers, it did not place the purchase for the item but instead submitted an “offer to purchase” to the seller who apparently then has to accept the offer before you are actually committing to buy. In the three different instances where I tried to purchase a product that was listed for sale at the price that it was listed for, I did not get any response or acknowledgment from the seller of that product so my offer to purchase ended up expiring and I could not buy the product listed at the price it was listed for. What’s the point of a marketplace platform where a seller can list an item and a buyer who wants to purchase it for the listed price is not even given the option because the seller is too lazy to acknowledge or accept the offer? This app is going to loose credibility by not holding sellers accountable to commit to their listings. FYI this isn’t a direct purchasing app but some loose make an offer, seller isnt committed to sell a listed product type of app. I’m going to be sticking with eBay, Marketplace or Mercari as those places I have and can actually purchase a listed product from a seller.
CatWestover - Great Concept... Horribly Executed. Don’t waste your time.
OfferUp could be great, but instead, anyone can report any person or item and there are no checks and balances. Once your account is reported and banned, the device you were using will apparently never work with the app again. After months of not being able to see the items I posted, my husband offered to let me use his account to post the items. Behold! Once he signed into his account on my phone, his account was suddenly banned! He had three buyers in the process of setting up meetings for his own items and can no longer contact them.
When we try to contact support, no one will reply to emails or Tweets. Not only would MY account have no reason to be banned (really, I posted vintage jars and a teddy bear cookie jar), but the fact that my husband’s account was immediately banned upon logging in on my device furthers my opinion that OfferUp is a complete joke. There are plenty of reviews and community forum posts about people being screwed over by OfferUp’s obscene banning system, and ridiculous practice of auto-banning any account signed into in a device with a banned MAC address.
Save yourself some serious headache and stick to Letgo and Facebook Marketplace. OfferUp apparently grew too big for their britches too quickly and can no longer manage or support their app and its users. Stay far, far away.
JacobPlaysMusic - Contact their Twitter support if problems!
It’s a fantastic app, and I get better results when listing something than I do on LetGo (which is still a great app itself) , but during my first week using it, I was randomly struck with the inability that a lot of other people have experienced where I couldn’t see where my listings were, nor reply to people or buy from them. What you need to do if you want to get ANY response from them is contact their twitter support. You can simply Google this and it’ll pop up. I contacted them and was met with a representative named George, about 7 hours later after sending a Direct Message. He asked me for my account email and then informed me that it was a bug within their app and he had it fixed and back to normal within like 2 minutes. He had me confirm that it was working again and I have had no problems since. I do agree that the customer service is very poor but contacting their Twitter Support seemed to have done the job just fine, however having to seek out a Twitter account rather than using their default customer service email option is VERY unprofessional. OfferUp if you see this, you need to LISTEN to your customers. This is absurd seeing how so many unfortunate people are struggling with such a simple app.
Makeuplovee - Sooo disssssssaaaappppooooiiiinnnnttttedddd
Apologizing now if any spelling errors:
Just like the title im so disappointed in offerup for nooooo reason that i was advised of by the app, they just completely blocked me or banned me. Whats that all about that i know of I haven't been rude or done things i shouldn't. The worst I've done is forget to answer a msg right away or said no thanks to an offer . At least if I would of had an explanation or reason but I came in one day and things were off . Ive been trying to purchase things but I guess people are not getting my messages and im sure not getting any or views. Ive been using offer up since June 2015 and always have a pleasant buying experience or selling, hence the 5⭐️ ratings that have never gone down. Ive emailed two times and supposedly im suppose to get an email right away and nothing I've verified my account with my choice of verification forms. I don't mind if you just want to kick loyal/long time app users off but at least give an explanation, I literally loved this app and loved looking at things to buy or save to show my friends and family “oh hey didn't you say you wanted this” I went over prohibited items and none are on my posts reviewed guidelines and nothing at least i realize makes sense to just ban me. How upsetting honestly especially when its an app you always recommend to everyone to use vs. so and so .
SalahJamalMohammad - Very unfair and rude
Sean Hannity Fox News - So Many Losers on this App
June 14th, 2020 UPDATE: I was blacklisted, and none of my posts received views or offers, costing me hundreds of dollars of potential business. Support was no help. My account was later removed for “violating” their policy, with no specific explanation. Horrible app. Switching to Facebook Marketplace.
Previous review before I was blacklisted.
So sick of this app. I run a small computer business, where I buy broken iPhones and MacBooks, and repair them and re-sell them.
This week alone, I’ve had 4 CONFIRMED appointments, where the buyer says something like “yes, i’ll be there”, or “that works great!” Of the 4, NONE showed up, one said he’ll meet later that evening, then disappeared from the app altogether. One gal said she’d meet at 11AM, but never showed, wasted 30 minutes for me to travel to agreed upon restaurant, and wait for her. I told her I reported her account as “They missed our meeting”, she later unloaded all her problems on me, and her excuses why she didn’t show up. I blocked her. Last month, I let the buyer pick location and time, he even told me he’s 5 minutes late, and that he’s on his way on (street name removed). Never showed. Another guy ACTUALLY showed up, but with $100 less than the asking price. So many idiot losers on this app, with no way to give them bad reviews. If the ability to give sellers AND buyers reviews were available, this would be a great app!
Miles Daniels - Needs more updates for bug fixes
This is overall a good app but I feel like there’s no actual humans running it. I constantly see prohibited items being sold like drugs and sex workers lol. Also people use bots to keep deleting and reposting their items and bumping them to the top. If you’re using item notifications it will drive you crazy. It’s funny they haven’t found a way to stop the constant reposting and they’re also selling packages to bump your items so I don’t know how they’re making any profit of that feature while people can just keep reposting the same thing and moving it to the top. There’s also bugs that don’t seem to be fixed. For instance when you go to a users profile it no longer shows if they have any offers available you have to click on the offers tab to find out.
It’s got a great layout and is pretty user friendly though.
My advice to the company would be to address bug fixes a little faster, ban users who’ve been reported posting the same item multiple times, and only allow users who have been verified by multiple sources not just email and Facebook. There’s a lot of scammers and bad people on here.
girlnextdoor(: - I love offerup!
I have recently started using it a few months ago and have made about $1,000 in 3 months! Im a single mom so it helps out a lot! Its a great way to declutter and even get rid of stuff for free that you dont care for at all. I also sell everything from my front door and just tell people to leave the money under the mat!! I have not ONCE been ripped off! Im glad to know I can trust people Ive even sold something for $100 and they left the $ under the mat. Ive also met some great people for when I have to meet them for bigger things like a treadmill. I plan to keep using offerup I also buy on it as well. There are some lowballers and laggers but that's normal so it doesn't bother me I just ignore them. Offerup is very addictive as well. The only thing I dont like is how you cant permanently delete anything you can only hide it. I also wish they would make a section for advertising. Sort of like craigslist. I’ve also had buyers give me an extra dollar of two and one time I wanted to buy two candles from bath n body so I asked the lady to leave them at my door and I left her the money under my mat and she did (: love this app !!
Help! Posting expired... - Too many scammers
I previously had Let Go but was obviously forced to get this new app, due to the merger/buyout, if I wanted to continue selling though this outlet. I do use other selling apps as well (Poshmark & Mercari) but it’s nice to have an app that also allows local pickup, especially for larger items. However, since the update, the majority of “interested buyers” are actually scammers. Luckily it’s typically fairly easy to detect these scammers (new account, asking for your phone # to communicate, etc), although some are a little less obvious initially. Unfortunately that’s 90% of the messages received... scams. You would think this company would require a little more to verify your account before you can begin conducting business. There are several verification methods in place, they just aren’t required. Anyone can make up and verify an email address then start scamming! For the record, I’ve sold numerous items through Let Go, Poshmark and Mercari. I’ve now sold one item on Offer Up, but that’s only after reporting and blocking likely 20+ scammers. The app functions decently, they just need a better scam deterrent process. I’ve also provided this feedback directly through the app. Happy selling/buying! Just be cautious!
lime/ white - Offer up review
Yes I love offer up how easy it is to use, my only disappointment would be (which has nothing to do with OfferUp) is the many flaky people that, don’t show up, don’t communicate.
Some ask a million questions when I write very detailed descriptions of my items that I’m selling and they ask obvious questions that I have described in detail. Just the flaky behavior of people that have no integrity or manners. I haven’t complained to offer up, maybe I should but I don’t want it to be something that comes back at me. I have good ratings, I respond quickly, always show up ahead of time even wait up to 45 minutes for those that are running late, some just never show up (rude) and don’t communicate. I’m a very understanding nice person so if they just said for whatever reason they can’t make it I’ll understand and go back home. I know there’s really nothing that offer up can do, because we can’t control other people‘s behaviors but if you have any suggestions that I might do when people behave badly please let me know.
P.S. Fortunately the majority of the people I deal with are GREAT! Thank you, Kathy
OCP343JAH - Not Bad, But Be Careful
My first meet up was regarding a PA System that someone had told me they were interested in. I was selling it for $150 and they guy offered me $100. I told him I would meet him at $125. He said he did not have the extra $25 and that he was hoping to get it and give it as a donation to a church in Haiti. Because of his good intent, I not only agreed on $100, but I threw in a microphone and microphone stand. We met up and I loaded the microphone stand that was in my rear seat in his truck. I opened my trunk and when he saw the speakers he said they were too small. I told him they were the same ones he saw in the picture and he continued on with how they had to be big because it was for a big church and yada yada yada. I believe he was trying to bring me down on the price thinking that I would after having driven all the way to meet him. I took my stand back and left. Minutes after, I began to get texts from people in his same area wanting to low ball me. I really do not need the money that badly, which is why I was willing to come down so much when I perceived it to be for a good cause, but I refuse to be taken for a sucker. I would rather donate it than sell it to a scammer.
Justinotheriphoneuser - App doesn’t work with a VPN
The app will let you search and read messages while a VPN is enabled, but not respond to messages or post. I had to figure this out through trial and error though. I always use a VPN, and so I have to disable it just to use this app now, which I hate. So if you use a VPN at all times, you’re out of luck. Fix that and I’ll change the 1 star.
Also they ban an item based on keywords and you cannot appeal; it’s all automated. For example, the buttstock of a rifle (literally just a piece of polymer) had my item delisted, even though a buttstock is not against the rules they posted. Selling firearms is of course banned, but a plastic buttstock? Not against the rules whatsoever. Yet, their poor algorithm doesn’t know the difference. Annoying but not as big of a deal as the VPN.
Also I find it hilarious that they list paintball and airsoft guns as “dangerous items.” Yeah, they might cause a tiny bruise; wouldn’t want that technology to get into the wrong hands would we? Also equally hilarious is that a giant butcher knife is not a dangerous item, but a hunting knife is, as if they stab differently or something. Only someone with the IQ of a brick wall thinks a knife is any less dangerous based on where it’s supposed to be used. Yeah it’s their site and they can do whatever dumb stuff they want, just like I can make fun of them for it.
Margrave16 - Wonderful Idea undercut by annoying UI
First of all the platform and idea are fantastic. I have made money and given myself something to do with all my excess crap which is great. Woo yay and all that.
My problems are nitpicks but if fixed I believe they would make the experience tremendously more enjoyable. First of all change the messaging system so the newest message -you- sent snaps to the top. As it is now it doesn’t move in the order until both people see the message. Very annoying when messaging sixteen people at once.
Also it desperately needs better, more customizable search functionality. I want to be able to search a radius, a specific category and subcategory and a specific price all at the same time. Right now I can pick one large category and either “newest” or “closest”. I want a precision junk buying experience. Not a “scrolling past more cat hair than table for half an hour” junk buying experience. Making your users feel like they’re awash with too many options can make them feel overwhelmed. It’s a sea of junk I just wanna be able to narrow it done a bit, capiche?
Ski's Kim - Thank You
I tried Wish Local when I first learned how to sell online it was a nightmare a complete scam I had to call Sheriffs office . Beware if thinking of doing Anything on Wish. Then I tried Offer Up number 1 u made it easy for a non technical person to use it is so user friendly I love the way u have boxes that pop up when for example someone wants u to call them on there phone u tell us Beware cuz u have made it so u only have to message through u and I like that very much& my life situation is so bad right now ( 1- my husband of 43 years passed away)& offer up has made it possible for me to try to get rid of over 60 years of living that I no long have a place for. I have met only very nice people which is a blessing so Thank You Offer Up I have only 1 question I know it's just me & im not seeing it how do I reach customer service if there is a problem the easiest fastest way . I'm sure u have it or told me when I first opened and because u are so user friendly I know I can find it Thank You Offer Up for helping me when I have needed it the most I tell everyone they should get this app. Sincerely Kim
traneacman - Glenn Benoit
I loved the app at the start made some good buys. However that has changed drastically after the loss on a couple hundred dollars on purchases. So Offerup encourages and outlines trying communications between seller and buyer to resolve first! I was cheated out of my hard earned money. I followed OfferUp instruction and got cheated out of several hundred dollars on couple different purchases. I’m a Slower learner I guess! One in particular I mailed item back to seller( at his request) at a cost of $49 dollars due to holidays and $189 item cost. The Seller never refunded my money and won’t answer me. Offerup has given no support on the matter when I did as instructed by OfferUp! I have the paper trail and text to support my claims again followed Offerup’s instructions. As is seen from my ratings I purchase many items here. I have very good ratings. I’m a person of my word and follow the rules! I don’t understand how Offerup allow people to do this sort of thing to honest people stealing our money with no consequences. I’ll be going back to Ebay where I’m protected and they support their users. Ebay! Ebay! Ebay!
HockeyDonger - Oct 20 & unable to cash out
I sold two item a couple weeks ago. The delivery and sale has been agreed upon and been completed by all parties involved and payment has been sent to me via this App. Using brand new iPhone 11 in downtown Seattle with 300 download speed. Upon clicking the cash out button it says to update the app the latest version. I click the one button on the the apps screen to do so, Apple App Store opens and there’s no update or new version. It just takes me back to the same error page in the offer up app which just takes me back to the App Store where there is no evidence of change or direction. I’m in a cycle of being unable to cash out to my bank account and I’ve been checking everyday for this bug or update to be fixed or recognized for 2 weeks. The app is now unusable for me. I guess your just holding or keeping my $78 after me putting in the time to use your service, drive to the post office, etc. It’s too bad because I have plenty to post but am actually uninterested in using this app any further. OfferUp, many of your users don’t feel safe or reassured. Many of us are uncomfortable or disappointed either while using the App or after the apps purpose is supposedly fulfilled. Doesn’t encourage people to click or download this much further. I’d appreciate some help from this company.
pyang444 - Worst selling app
Beside worst selling app, they have the worst customer service. When someone purposely report your listings because they must got nothing to do, offerup just deleted your post without reviewing. I constantly have to contact them to review my listings and restored multiple times. After they got all your personal informations, they banned you without explanation, receive no email notification, no warning, no reply, nothing. Don’t waste your time or give out your informations to this app. It’s a scam app!
Update: finally got a response from them that my account was close due to repeatedly posting prohibited items which violate their posting rules. As I mentioned up there my listings constantly were flagged and I contact them which they restored after reviewing it that it’s actually not prohibited items. Well, they surely have poor systems. How can you restored all the listings after reviewed that is not prohibited items and then deleted their account stating that it repeatedly listing prohibited items?
Don’t waste your time selling stuff in this app, if you don’t accept low balls offer then they can just lie and report all your listings that it is prohibited items and your account will be suspended without them even reviewing if it’s actually prohibited items or not. They have very lazy workers!
JdawgXII - This app is a joke!
I would give this app 0 stars if I could. I reported a listing of the seller named “Gutta” selling iPhones for cheap prices, but yet she stated in her listings (all) that she only accepts cash app or Apple Pay which is against Offer Up’s guidelines. Then I posted a listing of her account and listings warning others not to buy from her so I can prevent people from getting scammed. But here’s what HAPPENS. I get an email from Offer Up 10 min later saying my listing got taken down since it violated their community guidelines but yet they continue to let the scammer (Gutta) keep her listings on for sale still when she says she only accepts cash app or Apple Pay which is a red flag she’s a scammer. If you’re gonna silence someone, at least silence the scammers and not the person trying to prevent others from getting scammed. This app is a complete joke, I see at least 10 scams a day from low life losers like “Gutta” who is pretending to sell iPhones but yet trying to scam people. She even screenshoted some of the pictures from a different listing because you could see the pictures were cropped and I messaged her about it and called her out, and she told me that she was selling the phone for a friend which is a complete lie. DON’T USE THIS APP, the scammers have more rights than the actual honest people on this complete joke app.
avrmir - Inconsistent and not trustworthy
This app looks great. The problem is that it has so much inconsistency in what you can and cannot post that it creates more frustration than satisfaction. I had a post removed that I created based on other posts that were still on and not removed. The first time I emailed the company about it, they told me it was an error and put the post right back on. It was removed yet again by someone else! They don’t seem to know what they’re doing!
As for being untrustworthy: The majority of the people that were contacting me to buy items came from very far away and had every excuse in the book to try to lower the price to something so ridiculous that they were practically getting the item for free! The level of low ballers is significant. At least half the people or more did not show up to buy their products when they said they would (you are probably in better luck if you ship items out). One guy picked up a refrigerator that was working perfectly and, a few hours after he got it home, had the audacity to let me know that it was not working and that he wanted his money back.
10 to 20% of the people will be respectful and will be a pleasure to deal with. The rest will simply give you a headache. There are much better apps or programs out there.
tizz440 - Great app !
I do both Buying and selling is pretty good sometime i just see what people are selling layout is good run into a few flakes they call them and low ballers but you got to expect that sometimed people are busy or maybe
Forget or whatever just exept it and move on.i like the way you can make an offer and ask questions and you can be notified and reply when you can . I would recomend this app .the only thing i wish they had a few other things that might make it evan better ,like when your veiwing all the pictures you have to click on it for a price like if there a bunch of one thing and you want to spend between a certain range or a be able to set distance for travel, and maybe a view more of the wall catagory's maybe a wanted , or have an biding
System or auction bid on items a place for low ballers lol! Also freebe. Sections and maybe a trading zone to put stuff up for possible trade or have an option to check mark trade or no trade green light or something anyways i could probably thank of 1000 differant things , put its good and havent had any problems maybe sometimes it sits and spins for an internet connection but anyways recomend it !
luckpusheristrash - Unfair Customer Service
I’ve been a seller with OfferUp for many years now, i had a 4 and a half star rating from around 10+ buyers. This app was amazing at first, it was very basic and easy to sell but ever since this collaboration with Letgo it’s never been the same (for me at least). After i updated my app (which was the one with Letgo) it said my account has been deactivated, so i emailed there customer service asking “why was my account deleted, i’ve done nothing wrong so i’m sure it was a mistake on your end”. They responded quickly the next day saying they’ll see what happened to my account and said “we’ll respond as soon as we can”. Literally a month passes and they finally respond saying that i violated community guidelines without saying what i specially did wrong and (since i was tired of waiting i made another account to keep selling) that i wasn’t allowed to have a new account. I’ve sent 2 emails over the course of a month asking what do i specifically do wrong and i haven’t gotten a response. I’ve been a long time member of this app and as of late i find this disappointing and very unfair because i still don’t know what i did wrong to this day. If your interested in just buying without worrying about their customer service this app is remarkable but if your a seller like me, BEWARE!!!
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J Kelly Dougherty
@offerup @letgo I’ve had to report to @offerup 2X now for some using my email fraudulently. I’ve received over 70 emails from this guy trying to “buy” or “sell” items.