Shopify: Sell online/in person App Reviews

Edit. Stole my money!. Shopify stole $1300 from me and refuses to give it back. Had a basic plan and wanted to see what the next plan up would be so I could do wholesale. I signed up and canceled the same day due to the astronomical price difference and my transaction was "converted" to credit. For three years they changed my bank rather than use the "credit" I have. I no longer use this app as it has become useless to actual small business owners...and have been fighting to get my money back. They have told me the since it has been "converted" to credit there is NO WAY to possibly convert it back. I have been fighting this for months now. Dev response will tell me to go to their chat line and take care of it there but the "customer support" keep telling me there is nothing they can do. Edit: still have not received a refund for the $1200+ owed to me.

Shopify is great however. Shopify is great. It’s a one stop shop with tons of third party apps that work with it as you grow or to help fit your site to your business. But with every great thing there is always some downfalls. My biggest issue is Shopify locks you into their payment provider or merchant. Shopify payments is ran by stripe, they will not negotiate rates and will charge a percentage fee if you do not use shop pay as your main merchant. This could affect some businesses, depending on what type of business you are, or what you sell. My next issue has to do with third party apps, as they don’t always sync 100% of the time. This can cause order issues and intern loose customers. As well as the more apps you add the slower your site becomes. This also goes for if you want to ever develop an app. My last biggest issue is the reliability. as by using Shopify, you are relying that Shopify will keep your store up and live at all times. However Shopify is not perfect and I would say at least once a month if not more we experience some glitch or downtime on the site. Conclusion, Shopify is great with some kinks that still need to be worked out. Intern it’s probably one of the easiest website / e-commerce building tool out there with compatibility to almost any style of business. However, like any big corporation, they try to lock you in and this can course some issues as you grow:)

Shopify has gone downhill. We’ve had our shopify store for roughly 3 years now. Year 1 support was amazing, multiple contact methods and would get a quick resolution to any potential issues. Year 2 this support started to decline, phone service no longer available and resolution/response times much slower. Now in year 3 any form of support is useless. We have had numerous major issues with our store, with no help or resolutions from shopify support. The only available option is to chat with a representative, who will inform us that they are forwarding the issue to a specialist team and will get back to us within 24 hours….. we have never heard back with a resolution, not ever. In addition their process for chargebacks is awful, if you receive any form of a chargeback through shopify you are near guaranteed to lose it, regardless of any evidence submitted.

The perfect eComm platform. I wish I could explain how amazing Shopify has been for our business in a way that wouldn’t make it sound like a fake review. There is NO better platform for someone to build their store, and we know because we tried variations of several others before we moved over. There is definitely a learning curve because it does more than other online storefronts can do, but it is more than worth it. The integrations with other apps and tech are endless. Keep making it happen Shopify! We will be putting our trust in you to help keep our business growing with your awesome innovation. 💗

BEWARE ‼️‼️. I have used Shopify for well over a year now, and thought it was amazing. Unfortunately, I bought trademarked logos from another small shop in the beginning stages of opening. Rookie mistake. Immediately after receiving the email, I removed those products from my store completely and filled out the required form. They have $300 worth of my hard earned money on hold, none of which I profited off those items as they were archived, and the legal team has given me no responses to emails. I’ve reached out to Shopify support daily and all they can tell me is to sit and wait. This is completely unprofessional and untrustworthy. How can they be okay with withholding hundreds of dollars worth of someone else’s money, with no communication, and no answers from the support team but to “sit and trust it will be resolved”. I work hard to cultivate a healthy and trustworthy relationship with my customers, when I brought up the EXTREMELY inconvenience of this hold on my money, their response was: this does not stop your customers from checking out. My response? I wouldn’t have let them check out if I had known I wasn’t going to be able to fill their custom orders in a timely manner. I am a stay at home mom and my business is my second baby. These funds support my store & help my family when we are tight on money. They do not care about you or the work you put in. They see you as a number & that’s about it. Absolutely disgusted, take your business else where.

Extortionist. Don't. Just run. The app never works. It has issues with literally EVERY integration. It freezes, pulls my cost prices to the Collection pages instead of selling prices, drops apps like Facebook repeatedly. And then when I asked for a refund for the month that my shop has been improperly working because you should not be paying for a product that does not work, they threaten to close my store. They hold your store hostage, don't fix ANY of their multitude of bugs and glitches, all the while trying to ring you into working for them for free to try to solve their software problems. Don’t even get me started on the faux phone app that offers no means of fulfilling your orders. It’s a joke or the cruelest order. This is a scam of the worst kind preying on small businesses. They should be in jail. Just wait. A class action law suit is bound to happen.

Data won’t refresh. There’s a little t to like about this app but it’s all overshadowed for me by the fact that it’s near impossible to get it to display up-to-the minute information. Isn’t the whole point of having an app like this on your phone so that you can get a quick snapshot of where things stand at the moment? It exacerbated my frustration that the app appears to have a pull down to refresh function that goes through the motions but then just goes on displaying old data. And then randomly - maybe after you’ve been looking at the screen for 6 minutes- boom, you current information just pops in there unceremoniously. It’s a weird miss for an app that otherwise was clearly very thoughtfully developed.

New to Shopify So Far I. I kept putting off owning my own business since 2007. I am ashamed to confess that. I have not launched yet I had to delay launching 2x’s because I had some issues, but now things are looking up! I am so excited about exploring all possible marketing options. There are plans to integrate another store and this is still not the original store i was supposed to open in ‘07. Shopify provides a lot of support, but you still have to do it yourself or pay professionals. I am finding the app for IOS is a little different to navigate. I don’t thing going back and forth to my product source will be a problem. Shrugs. I will come back with an update after I am good and settled.

Worst APP ever !! LINKS - CHAT (support) HA!. I thought I’d give them a try and open the store. I am a small small online seller, but no messed up from the beginning wooden properly connect to the Instagram or Facebook. Trying to connect PayPal it obligingly created a second account for me so now I have two of the names that I wanted floating around in space I tried to delete one and it created a third account for me when I tried to go back in and just rectify and delete the one account it’s a total mess I’ve wasted a day and a half of my time *just trying to connect* just trying to make a sale* just trying to work with the worst app ever!! When I tried to connect with their chat it said chat was open and left me there. Somebody named Kevin came on and said hi and I never heard from him again. Oh and please developers please don’t try to get back with that “smooshie” - sorry you had a problem - YOUR APP has a problem.

Get out Shopify No !!!!!. I have an shopify account and spend some money to make the store etc. last week change my phone for new one, and forget the email password, so Apple ask for 1 week to recover, okay, so I lose the access to Shopify account and when I try to do simple recover with the Shopify support and have 6 days already and nobody could retrieve my access to the account, be careful because the support of Shopify is very weak, if you lose the email for any problem they don’t know how to verify an account owner, I ask to the support Las time if we born with email or what ? They have 1.000 of ways to verify, driver’s license, passport, phone number, address verification, and many ways, but they only know how if you have email !!!!!!! So in the same way if somebody have your email access the Shopify support will give all information about you. Security is not the strong of Shopify, definitely will creat my stores on Wordpress. Get out of Shopify before you Hacked !!

Great site. I've been using Shopify for my online store for several months now, and I have to say I'm extremely impressed with the platform. The user interface is intuitive and easy to navigate, even for someone like me who is not a tech expert. The ability to customize my store to fit my brand has been a huge advantage, and the selection of apps and themes available has allowed me to create a professional-looking site that customers love. One of the things I appreciate most about Shopify is the level of support provided. Whenever I've had a question or concern, their customer service team has been incredibly responsive and helpful, even going above and beyond to help me troubleshoot issues. In terms of functionality, Shopify has everything I need to run my online store, from order management and shipping to payment processing and analytics. The ability to sync with other apps and services has also been a game-changer, allowing me to streamline my operations and save time. Overall, I highly recommend Shopify to anyone looking to start or grow their online business. It's a reliable, feature-rich platform that delivers on its promises and has helped me achieve success in a competitive marketplace.

Love using this platform!. Easy to use with so many additional apps, features and not to mention resources to help you start and scale your business...you really can't go wrong. The choice is simple so in case you were on the fence take it from a real person who has had some failures and success with e-commerce and I would hands down not go through any of those experiences using another platform. Shopify is hands down the most user friendly, technical say and easily accessible platform to choose. FYI, I never leave comments but I had to with these guys, thanks!

No bulk shipping label feature. They removed the feature to order multiple shipping labels for multiple orders at the same time through the app, meaning if you’re trying to use the app to fulfill orders you have to do them one at a time. This is extremely cumbersome when you have many orders as buying each label takes like 5 screens and 20 screen taps. I asked Shopify support about this and they were very unsympathetic basically saying I should stop using this app and go log on with a browser on laptop instead. Very rude and unprofessional, this experience on top of all the other Shopify shortcomings like how they force us to spend a lot of money on apps to implement very basic e-commerce functionality is making me look for alternative platforms so I don’t have to deal with their incompetence.

So many glitches in the last year. I’ve been on Shopify since January 2021. I can tell you that my experience has been great up until the last year, but now I just run into bug after bug after bug after bug. I rely on the app to know how many orders are sitting in my inbox. And within the last two weeks I’ve updated the app several times, and the glitch of it showing orders from the day before unfulfilled still hasn’t been fixed. every time I update it appears it would be fixed, but it never is. and it seems as though every time I call customer service I’m the only one with the issue (like they don’t know how to troubleshoot it). And I really don’t think that’s the case because later on I will receive an email regarding an issue. It’s just very obvious something changed. Go back to the way it was and I won’t switch platforms.:)

Worst customers service I’ve ever dealt with in my career. Shopify puts a theme on there site for $180. I spend 2 weeks working on my site the price for the theme goes to $310. I spoke to the developer and shopify about the issue. The developer said its all on shopify that they didn’t give there customers price protection. This all on shopify. I guess they have so many customers that they don’t care about there new ones. I run a car dealership for the last 12 years I have been doing it for 25 years. I have never given a customer a price then take it away from them. This is a very unprofessional company no one knows anything takes a week for them to get back to you. They only thing good about shopify are there apps for products if you want to buy retail and sell for over retail.

Came over from Volusion. I can't even express how I love Shopify! I had volusion since 2015 and they are the worst! So outdated, buggy, horrible customer service, html all screwed up! For instance you try to change a font and the size would change, or vice versa. Google hated it! Never could get my volusion website to abide by the Google seo. So I moved over to shopify in August 2021 and have never been happier! I like how I can install apps that make my website better. They offer capital which is nice! Their customer service is 👍 great! And I could go on. Shopify is the way of the future and to sell online! Thank you

Hold money for no reason. Shopify is actually a joke. There’s many stories about them holding money for no reason. Well, it happened to me. They emailed me saying they would put a percentage on hold for 120 days due to high percentage of “chargebacks and refunds.” I’ve had zero chargebacks and one refund. This occurred when I started receiving more orders as well. A few months ago they put my payments on hold as well as a “standard review” when I had already had my website for a year. But they did the standard review when I receive a lot of orders once again? So suspicious. It took two weeks for them to take the hold off, and that’s only because I kept nagging them daily about my money or else I don’t think they would have returned it quicker than those 2 weeks. Their customer service is no help- I don’t even think they’re real people at this point. They don’t care about small businesses and how this can affect them, especially when you have proof. This has happened to many other businesses as well

It’s great!!. I started out on Etsy, I really took a leap of faith in getting Shopify but it has been doing really well for me!! I use the $29 a month option & I use my Facebook VIP group to refer everyone to the website to make their orders. They are every happy with shopping on it! I keep my Etsy as it still gets a lot of traffic, but when someone messages me on Etsy I refer them to our VIP group & website and that has helped me to grow a lot more!! I do hope to see improvements made where we don’t have to use as many apps for certain tasks. But other than that it has been great and really helped my business grow! If you don’t want a huge bill though, use the pirate ship app within the Shopify App Store and you will be charged immediately for your labels instead of it piling onto your Shopify bill! I learned that the hard way! Haha! I tried to use other platforms but found Shopify to be the most user friendly & professional looking. Take the plunge! As long as you’re working at it, you to can succeed! Thank you Shopify!

Balance card/ Direct support. I’m having a lot of issues understanding the balance card options and when inquiring through chat (that is the ONLY option) about money is very strange to me. Your agents and the AI agent don’t know much of anything when making an inquiry and when they do get back from the “banking” team its pushed off on the other billing party which usually will tell you to contact your bank. As someone who has offered to take on the responsibility of my funds I would expect you guys to have more expertise, more answers and most importantly more knowledge of what happens with charges and pending transactions on this card. In a clear straight to the point way, basically all the answers I get seem always unsure. The fact that Shopify no longer has a direct customer service feature is very disheartening.

Refuses to fix bugs. Shopify is a fine website host but they refuse to fix the random ONGOING glitches and bugs in the apps. After you edit a product and hit save, it saves the updated product… BUT when you go to click away on another product an error message pops up saying something along the lines of “you have unsaved edits for this product” and option to keep editing or discard. I have found that if you click the save button once, it will actually save the info, but you have to fully close the app and reopen every single time you want to edit product information OR click discard instead of closing the app, and take the chance of your edits saving or not saving… I have found the best way to update product info is to just update, click save, and close/reopen the app… which is obviously less than ideal or efficient whatsoever. I’m a small business I don’t have time so deal with this every single time I want to have a shop update. The glitches are pushing me to find another website provider. FIX THE BUGS!!

🫡. I have been using Shopify for my business for quite some time now and I am consistently impressed with the platform's capabilities. The Shopify team is incredibly helpful and always goes above and beyond to assist me with any questions or issues that arise. Their customer service is top-notch and I am confident that I can rely on them to help me navigate any challenges that come my way. One of the things I love most about Shopify is its ease of use. Even as someone who is not particularly tech-savvy, I have been able to set up and maintain my online store with minimal hassle. The platform offers a wide range of features that have allowed me to grow my business and reach a wider audience. Thanks to Shopify, I have been able to turn my entrepreneurial dreams into a reality. Overall, I highly recommend Shopify to any business owner looking to establish an online presence. The platform has allowed me to focus on what I do best - running my business - while Shopify takes care of the rest. I am truly grateful for the support and opportunities that Shopify has provided me and I look forward to continuing to grow my business with them in the future.

Disappointing Experience with Shopify. I signed up for Shopify’s $1-for-three-months promotion, excited to start my online store. Unfortunately, my experience was far from smooth. For nearly a month, my payouts were not working, which meant I couldn't process sales without potentially losing money. This was extremely frustrating because I was essentially paying for a service that wasn’t fully functional. When I finally resolved the payout issue, my earnings were quickly taken away by getting charged 41$, leaving me feeling cheated out of the promotional period I should have been able to use to grow my business. I reached out to Shopify, but the response I received did little to compensate for the lost time and opportunities. Overall, this experience has been disappointing. The promotion promised value that I never fully received due to technical issues, and as a result, I can't recommend Shopify based on my experience.

Young Entrepreneur ‼️. This is a great app for people of all ages. Shopify has helped me grow my business as a young entrepreneur. My business is almost at 3,690$+ from selling my items for just 4$ and people spend their time buying from my business thank you so much for the people who ordered from my shop. (For all my young entrepreneurs I am only 12 years old making hundreds every-other week so don’t be afraid to start , it’s hard at first but once you keep trying you can make great sales so please try if you trying to make money I suggest using this app with the help of your parents or guardian. )Thanks for all the support !

Very Tedius. I hate using this app to set things up on my store, if I were to be pithy about it. The app fluidity is above average, but there are sooo many taps in order to get to where you want, and due to the nature of the service, there are just waaaaay too many settings pages to go through, which are easier to see on the desktop. It’s not all. The collection system is a bit of a nightmare because it LOOKS like you can create, edit, add to a collection of products while you’re editing the store look itself, but you have to go back to the inventory editing page to do that. You can’t create and add pages to your store to show a collection without doing this, and I spent ages figuring that out. It’s also very unintuitive how to create a page. You have to create templates and collections ? How do you connect them? I’m frustrated. Otherwise, it’s fine mostly. Some elements are locked away for the phone

Why you no savey save my changes?!!. Reasonably accessible app, granted. The actual use of the app is not, at all, time saving, reliable, or consistently operable. If I work for 1 hour in Shopify app I will restart at least 50 times. Ya, that’s once every other minute. All I am trying to do is crop out portion of pictures, taken within app, that are undesirable. I get all the way to clicking done, and then the altered photo returns to the original. Usually closing the app and restarting works for 1 maybe 2 products before it needs to be restarted. Sometimes this issue happens on a product and no matter what you do it will never save your alterations. Even if you close app, restart, delete pics, save, close app, reopen take a brand new pic, still will not save my alterations. I thought updating would help, but there are way more problems now. Will report on that stuff when I collect the experiences to report on. Update: this update is trash like the last couple. Spend the money for good coders!!! It’s worth it!

Indeed. ⭐⭐⭐⭐⭐ I can’t praise Shopify enough for revolutionizing my online business journey. The platform’s intuitive interface, robust features, and seamless integration options have elevated my store to new heights. From customizable themes to powerful analytics, Shopify offers everything needed to succeed in the e-commerce world. Their customer support team is incredibly responsive and helpful, ensuring that any issues are swiftly resolved. With Shopify, managing inventory, processing orders, and engaging customers has never been easier. If you’re serious about building a thriving online store, look no further than Shopify. It’s truly a game-changer!

Good app. I love the app as a whole, but changing inventory details is ridiculously, unnecessarily long. There was an update recently that allowed us to simply select “+” to add units to the inventory, and I was so grateful because the initial process was already a little long. But now it is just ridiculous. Most of my business’ products have multiple variants, and you already have to edit the variant’s individual inventory quantities, now you have to select 3 or 4 different options, just to add or remove a unit. For each variant!! That’s so excessive and completely unnecessary, especially since there was already a perfect update not long ago. Everything else works fine but inventory is changes frequently and this makes the overall process entirely too long

Love Shopify However..... I truly do mean it when I say I love Shopify! It’s easy to use and it takes a lot of time to get used to but it gets easier through time. The only problem that I have is that Shopify does not allow you to set up multiple stores in one account. This is a problem because people sell item(s) depending on their niche. Which means you can’t sell different products from the same store. You can set up multiple stores through different accounts however it is very messy and if you are not organized it can be a hassle setting up a new account and buying monthly subscriptions as well. I know this will allow them to get more revenue but if they allow customers to set up multiple stores in one account they’ll triple their revenue from those same customers as well. Shopify please listen to your customers! We want the feature to be able to set up multiple stores in one account!

Worst “customer service” of all time. Shopify PROFITED $2.8. billion in 2022 but decided to cut the spending on the customer service department. You would think a company this large would expand their customer service department as they profited more and began to service more businesses. Nope not these guys. Instead they got rid of any way to communicate via phone call. Nope, you cannot call when they screw something up to get it fixed. Shopify sent me an incorrect 1099K this year, I’ve reached out 3 times to have it corrected, the first person told me 24-48 hours it would be corrected. This is week 4 and I haven’t even received a follow up email. Corporate greed strikes again. Find a less known way to host your business online Shopify does NOT care about their customers.

It’s a great way to start for a beginner.. I find that using Shopify makes it easier to manage multiple parts of your business compacted within one app, however I do feel that there are some areas that need to be a bit more accessible for example; online store management: creating and editing webpage content within your store— the options are very general and limited. To my knowledge —I’ve searched everywhere I possibly could— but you aren’t able to create form fields (for the customers to interact/input information into) and the mobile page content editing section is glitchy. Overall, everything else is very generous with business setup. I would recommend it to my peers and/or anyone else.

Great so far always room for improvement 😄. Overall I am really enjoying the Shopify app. I finally got the hang of it, I think there’s always room for improvement. I love how easy it is and accessible on my app. One of the things I’d love to see improve is the picture of product uploads. Every time I add a picture it’s one product and done. I have to exit the app and restart it so that I can go back in and upload my next product. Also on my laptop It takes multiply times for it to update a product. For example I’ll go in to edit stock , sizes, descriptions etc .. hit save and then it says it saved but go back and have to do it again.

First Time Small Business Owner, Love the App. I’m 7 months in to owning and running a small business online. I went with Shopify after researching pros and cons of its competitors, including Etsy. Never regretted my decision, business is doing great. There is a learning curve, I needed to pace myself and prioritize with what I could learn and implement. The app itself has been like a business coach to me, recommending new features or pointing out data for me to focus on that helps improve my business, for my business and my customers. I’m looking forward to learning, selling and doing more with Shopify as my sales platform.

Great for small business owners. If your looking to start your own businesses. Shopify should be one of your first stops, they offer so much and make it extremely easy to use their platform. With their own App Store there are endless ways to drive traffic and help manage the online store. They also have many tools to make sales in person with no website if needed for pop up shops pick up orders etc. they offer so many plugins to banks like Novo, QuickBooks, Facebook, Instagram, etc. The community is the main reason I choose to go with Shopify over square space. Yes they have a nice layout but they don’t offer as much to help your small business grow

NEGATIVE STARS. I always recommend this platform to everyone in the retail business around me and have had 2 stores. This time I started a new store and as my trial was about to expire and I was ready to launch my website I added my business payment information, 2 seconds later my shop was closed and I was unable to log in. Confused and nervous that my websites launch date was in 2 days I waited 2 hours to chat with a Shopify rep. Only for them to tell me they will not be allowing me to use their platform because I am “high risk”. They also stated they will not be telling me the reason they are denying me. Angry and confused I googled around to see this has happened to MANY people. Most of which were successful sites with 1,000 of revenue on hold when Shopify came and closed there shop with no warning. DO NOT USE THIS PLATFORM. THEY WILL SHUT YOU DOWN WITHOUT WARNING FOR HAVING A COMPLETELY LEGAL CLOTHING BRAND.

Beware!. I have been using Shopify for a few years and out of nowhere they locked my account and would not give me access unless I signed a legal form saying I have the right to resell branded products. The thing is I don’t sell branded products. I recommend products and forward people to other websites where they can purchase the products if they choose to. It’s called affiliate marketing. Good luck trying to explain that to someone at Shopify. You can understand my frustration in putting in years of work and they lock my account for 1 or 2 so called branded products? Ok maybe they don’t want me to use their platform. But can I at least have access to my account so I can move my data onto another e-commerce site? Nope! It’s the equivalent of paying rent for a store and the landlord locks you out of the store and doesn’t let you get your products out! Beware!

Terrible updates. I used to use this app regularly as a Shopify plus customer - now I only use desktop. I submitted several bug complaints - no one responds. When you click on an order from a push notification on iOS, the text field doesn’t move up when you try to add a comment so you can see what you’re typing. This does not happen when you open the order by going into the app first - only happens when you directly open the order from the push notification. Also their address field in the order in iOS does not trigger open the native Google maps app like it used to, instead it opens a browser of Google maps from where you click open app. Recent updates have made the app more glitchy and harder to use - I prefer now to just use desktop version but I used to find their app very useful. No one even responded to these bug reports despite us being a high paying Shopify Plus customer.

New “live view” is not helpful. This has been a great app for getting tons of dynamic data about my shop. The “live view” was always interesting to see exactly where my visitors were located at any given time. I say “was” because a few weeks ago someone decided to replace the flat world map with a 3D globe. (Thus the app goes from 5 to 3 stars)To see where visitors are, I have to swipe/spin the globe... up...down...right...left and hunt for the visitors. I imagine some designer thought it would be so cool to have an artsy “NASA-based” globe element on the screen that store owners could interact with. It’s not cool. It’s annoying and useless. Please bring back the simple flat world map, that allows users to easily see the location of every visitor- with no gimmicks, just solid UI and UX. Thanks.

Awful update (love shopify) but the last update is bad. As said in title, I love shopify and have used it for years but this last update to the app is absolutely awful, when you click a product you have to actually click back arrow to go back to the main page instead of just being able to click the tag at the bottom to go back. Not only that but having to click the three dots “…” in the bottom right to go to option and scroll down to find your place is a pain. Wish they would switch it back as now it’s frustrating and annoying to use the app on my phone which I do daily. Not sure who thought these changes were a good idea 👎🏻

Customer Service is Trash. If I can give this company zero stars I would. I’ve tried to ask for help in retrieving my store that seem like as though it was deleted. The trial hasn’t even ended yet and I already have build my store website and was set to go. I tried to pay for the monthly subscription and boom and the site got shut down and I couldn’t enter my Shopify account anymore!!! I’ve tried to look up their customer service number and they don’t have one. Shopify have some weird email/text messages system to “seemingly” help their customers and owners. Well I’ve tried to ask for help regarding my problem and someone under the name of Viral B said he will refer someone to me in that the span of an hour of texting trying to verify my indentity🙄. Not to mention I was waiting for about 20 mins to reach someone from Shopify customer service! That was a waste of my time. Viral B stated it would take up to 72 hours for someone from The Risk Operational team to reach out to me... welp it’s been over a week and a half and no one has reach out to me. Well when I returned a email asking for someone to reach out to me... well u guess it, no one replied to me. All I can say is if you trying to build ur business and just now what can happen. Shopify customer Service is absolutely trash 🗑!

Nothing but great!. I have been using the Shopify app since the beginning, and it is constantly being updated with new improvements. For me, it provides an excellent user experience and interface design (regardless of your mobile platform). Printing (labels) after a recent iOS update now works perfectly! It’s so efficient and convenient to be able to run a business and make modifications to your site, or upload a new product image to your store, all from your mobile device. Shopify is a conscientious company and I support everything they stand for. I don’t understand the negative reviews. Try running a business without this app (or their platform) and you’ll really see what you’re missing.

The worst customer service ever!!!. The customer service agents are literally reading from the Shopify help center. They have absolutely no understanding of their own system and they actually further complicate things for you rather than actually listening and reading what you send them because all you can do is talk to them via chat or email, someone located outside of the country. Yep, that’s right, only chat or email you cannot speak with anyone ever. This company has one of the highest profit margins for any publicly traded company in history at 29% because they don’t care about their customer service at all. I cannot tell you as a business owner how incredibly frustrating it is having to teach their own customer service agents how to solve my own problems and then only to have them screw everything up and make even more problems for me to unwind and fix through a chat!?? Absolutely horrendous if you are looking to get any type of support, good luck!

It’s not the app, it’s Shopify.. Use this service at your own risk. I’ve been running a website through Shopify for over a year now, and out of nowhere they froze my money and are refusing to give it back. It’s been a month to the day, they owe me over $3,000, and there’s no sign of the money being moved despite the fact that they said they removed any and all holds from my account days ago. Additionally, new users should be very aware of what they’re selling through Shopify. It’s incredibly easy to accidentally stock an item that doesn’t seem like it could possibly be legally copyrighted, and then have Shopify break your door down for it. They do not like to tell you their rules outright, they like to let you drown a bit before telling you that if you mess up again they’ll shove your head back underwater. Additionally, it would appear that the majority of the recent reviews left on here were left by their admins in an attempt to make themselves look better. A bunch of the reviews are almost identical, apart from the fact that they all have crazy names.

Infinity Amazing to say the least. I’ve tried Shopify a few times. Went back to a dedicated host and wasted a lot of money on word press and BlueHost. A lot of money. A lot of problems on the other other platforms. Shopify is the winner hands down. Why? Because if you invest in them with a top level annual plan. They apparently in my case have invested in me. Not only after a few months of paying in full for a top level plan did they offer me a hassle free business loan approved in days. They also waived the fees after I paid most of it. Then they offered me a credit card with instant approval. And they continue to offer financial help that is reasonable and hassle free. I’m blown away. So happy with their service. They really have something here. Not to mention their hosting has never resulted in any downtime. My vote is 100% Shopify as long as they continue their amazing service. The only downside is you can’t call them but so far that has not been an issues. PS: so far no malware or hacking.

No Longer Easy To Use. Why did you change this app to make it less user friendly? Editing product quantities requires more steps, looking for product by my item number auto corrects and brings up other useless things and I have to carefully find the product I’m looking for in a mix of non related items. Changing quantities after finding my item takes several more steps when not too long ago I could do it quickly and easily. Plus I also see the error message “check your internet connection” when the connection is fine. Why make something worse when it didn’t need fixing? Please go back to an earlier version and bring back the user friendly app it used to be.

Take your business elsewhere.. I love the platform. I just dislike their customer service & everything that comes with it. There really isn’t a sense of urgency to help you get your issues fixed. Considering that those issues are 9/10 times an issue with Shopify itself. For new business owners do yourself a favor and save yourself a headache. I’m going to finish out my trial period and keep you updated. It shouldn’t be difficult to get the help you need. Plus they don’t have a phone number you can actually call either. I’ve asked to set up a phone call and was told that’s not an option as many of their customers get their issues fixed through chat. It’s a lie. I’ve had an ongoing issue for about 4 days now. I just don’t think it should be difficult to access your own money. PLEASE PLEASE save yourselves the time too.

This is what I received when they blocked my store without my permission. This email is to inform you that after reviewing your information and website we believe your business presents a level of risk that we will be unable to support with Shopify. I know this is not ideal, however we won't be able to help with your business. At this time since Shopify has been deemed not a good fit for your business you will need to research other e-commerce platforms to find one that will be suitable. Regrettably we are not able to make recommendations to merchants. Please note that for security and privacy reasons we are unable to divulge the results of our reviews and investigations. Once an account has been declined the decision is final. Thank you and I wish you all the best with your business going forward! Kind regards,

DO NOT USE THIS APP!!!. If I could give zero stars I would…So here’s the story. I started up a Shopify..did the free week or month or whatever it was. Cancelled my store, and then months later, they took out $399. I contacted customer support and they got back to me saying, “Your store was cancelled after 7 days of the payment request”…I CANCELLED MY STORE BACK IN MARCH!! And they wait until April 28th to process a payment of $399. And here’s the kicker!! They didn’t take the money out until almost 3 weeks after the payment was processed, which I learned that they have a 7 day refund policy…So I was charged $399 3 weeks ago but it didn’t take the money out until yesterday..ladies and gentlemen. This company is a scam. Do not use it. They are a company that is not user-friendly and they will do anything they can to take your money. I DIDNT EVEN HAVE THE $399 PLAN!! I HAD A BASIC PLAN…complete waste of time, no help from customer support. This company is a joke. Buyer beware! They will scan you in due time!

Helps turn a million dollar idea into reality.. Starting a business from a simple concept is an incredibly difficult journey. Shopify has been with me since the beginning when we were selling items made in a spare bedroom four (shortish/longish) years ago. Now my company is in a 4,500 square foot mixed use building and brings in six figures per month in sales. I’ve used their online platform and also their lightning fast loan program to finance large deals with future payouts. There may be other platforms out there, but I’m happy and have no reason to look elsewhere. Shopify allows you to start at an affordable price then scales up with functionality and price as your business grows. Building an online Shopify store is doable by someone with basic knowledge and readily available technology.

they’re screwing with me. I’ve had my business with shopify for a little over a year now. Added products & all. Received an email about a trademark & branding issues & was forced to take the items down including CUSTOM SHOES!!! which is ridiculous!! You can’t call them via phone only email & even then they don’t respond in a timely manner. I just started making sales & now they’re screwing with me by making me take down my best sellers that made me money & not really helping. They even have my payouts on hold which means i can’t fulfill customers orders & i don’t want to lock the store because then customers will think they’re being scammed by the website not being up after taking their money!! Shopify needs to contact me ASAP to at least help resolve the issue. I don’t understand why they don’t have representatives to speak to just emails that take FOREVER TO GET A RESPONSE TO!

Saving me from Etsy. I was so afraid to go out on my own but Shopify gave me a place to have full control of my brand, content and profit. As a vintage dealer or any one of a kind seller it felt like Etsy is stacked against you. I don’t have items that are wildly popular and sell over and over which is a big part of how items rank in Etsy search. This year I will sell more on my own site using my own advertising techniques than I will on Etsy. It is not always easy but I have never once had a problem that Shopify support didn’t help me figure out almost immediately. Independence and control feel good!

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Everything just works. Often the hardest thing for a company to do is meet expectations (let alone exceed). Shopify does it amazingly well, which is exactly what you want when you’re running your business through the site. The tools work, everything feels stable and secure, and I have enough functionality to run my store. The app feels as useful as the desktop site, and I’d say I use the app 75% of the time to run the business. If you’re comparing/trialling a bunch of different platforms for your online store (which I did at the start), make sure Shopify is in the mix. Integrations extend the bare-bones experience into a highly customised one. Five stars. Easy.

Hate this app I got nothing to say. When I first started, it asked me where I was and I told them and I and all the normal stuff and he told me how to like get into and get my soul ready but one when I try to click and go into my store it does not let me go in then it says try again later and I’m like bruh. I just made an account that took me five minutes. I don’t have time for this and I hate this app, but I’ll check again and if it works, I’ll make another review on it. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡😡😡😡😡😡😡😡😡😠😠😠😠😠😠😠😠😠😠😠😠😤😤😤

Great e-commerce app!. The Shopify app is really exceptional. It provides all the features and functionality that I need to run my online store efficiently. I love the home section especially as it provides useful insights that show me how my store performs, which products are most viewed , which my high value customers are and so much more. I’m really happy that I’m with Shopify and can only recommend it

Easy new beginnings. I have been really pleased with how easy it has been to set up my store on shopify. And the help from the AI is so good, everything from the tiny details on my webpage to helpful hints on my tic toc adds.

Don’t waste another day !. We were using Magento. It was old , clunky and very limiting. We took the big jump over to Shopify and I’m angry with myself for not doing it sooner. Shopify is very flexible. They have amazing support and even a monkey who knows nothing about building a website could use it. The apps are easy to instal and the reporting and analytics are easy to read and give you great feedback on how your site is doing compared to other sites. Shopify shows us where in the world people are looking at our website , we never knew we had such a large audience on the US , hence we are looking to expand there . If you want growth then Shopify will get you there . Oh and did I mention how low cost their monthly base rates are. Get serious , get Shopify !

Won’t even open. Wanted to set up a small business. After hearing how useful Shopify is, I thought I would give it a go. The app loaded once to make an account then crashed. After this it doesn’t even load. Just crashes. Restarting and even reinstalling the app doesn’t work. Very disheartening, doesn’t give me much confidence to set up a business on Shopify if the app won’t even load ! I am on the latest IOS 14.3 perhaps this update is the issue.

Fantastic. If you are considering opening an online store, look no further than shopify. This is a one stop shop for the whole box and dice. Everything is taken care of and you will be in control of your store from day one. No need to continuously ask for “expert help”. Everything from banking and reports is easy to access. Don’t ponder just use shopify. I did after much research and am now a very happy store owner after 2 years. I run my store with the help of shopify to help people have a great sleep naturally.

My iPhone 14 pro won’t focus on QR codes. I love the shopify app but since upgrading my iPhone to the new 14 Pro I can’t photograph the QR codes of my parcels to send out for customers to track. This is a known issue with other apps as well. Can we please get an update to fix. Thanks.

Awesome. I’m almost completely happy with Shopify, and the app provides a very comprehensive equivalent to the desktop experience. Not all the features are available on my iPhone, but it’s just awesome. I would like to be able to send messages to customers within the order section, but otherwise I’m happy.

Slow and Buggy. The app is awful. It works to an extent, but every time I open it I have to refresh the page and it can take 20+ minutes to actually refresh (if it works). I end up having to close and open the app several times. When I have to upload multiple products at once, it freaks out and stops uploading photos and I have to close and open the app until it lets me add the same photos again and they will upload instantly. Definitely not an issue with internet as I’ve had issues no matter what. It works but there are many issues and the biggest issue is how slow it is

Everything I wanted for my eShop. Works a treat, never down, everything is easy to use and if you don’t know how to do something they have tones of information to help you with your problem. Love the apps as well they are an awesome feature.

An App that works even better than the main site!. All too often the Ap has limitations or is full of quirks. But the Shopify App is flawless. I use it all the time, even to update my photos, prices, slideshows. My customers mostly view on their phones so I find using the App on my phone often gives me a more authentic customer experience. 5 Stars.

Not impressed. Still took money from my account when I deleted my account. Had to reactivate my account and it turns out I didn’t cancel my subscription which I thought it would do automatically when you delete your account. Didn’t specify that so just too $70 out of my account for no reason. Didn’t even work anyway, had 0 store views. Would give a 0 but I can’t so 1/5 never trying again

So easy to use!. I love this platform and the functionality of the app. As a small business owner, everything can be so hectic. Having an easy platform to sell from makes life much simpler!

Best shop app. Love the Shopify app. It has everything you need in one place. Push notifications let you know what is happening in the shop when you are on the go. Recommend this app to anyone.

Excellent Platform for My Beauty Store!. I have been using Shopify for my beauty store, Mirelle, and I couldn’t be happier with the platform. It is user friendly, and the features available make it easy to manage and grow my business. The support team is always helpful and responsive whenever I have questions. I highly recommend Shopify to anyone looking to start or expand their online store!

New updates have been horrible experience. The past updates have been making this app worse and worse. Recently the camera changes have been the last straw. I used to be able to take images in a 1:1 format and it showed grid lines but now it uses a terrible camera UI and you can even change any settings like the aspect ratio. You have the option to crop a single image at a time but it is free-form crop not a preset aspect ratio…sooooo annoying and adds so much extra time to my product uploads

Does almost everything. It’s incredible the team were able to make the app do as much as it can do. Almost as good as web, only better - that you can edit on the go! Love Shopify, and rain on Cha-Chings!

Best platform ever!. I have been using Shopify for my website for 18 months and it is a dream. And what makes it even more special is the customer support (special shout out to Dave). I was considering multiple platforms and I am so glad I listened to all the advice that nothing beats Shopify. It is true! Highly recommend!

Good app, doesn’t take long to learn. The Shopify App is pretty good. I have been using it to set up a new online dropshipping store. The built in apps like Oberlo work better on the website than the app, but the interface is still pretty good. My only wish would be for more bulk editing options, but it’s possible I haven’t found existing features yet.

eCommerce made easy. Overall, this app is fantastic. I use my computer to do most of the shopkeeping but this app helps me update and check what’s happening when out and about. Its easy to use too :) App devs : There is a gremlin in the current version. When on the home screen, it won’t scroll up, it freezes and crashes the app. Restarting the app works ok as long as I don’t use the home page. If I don’t touch the home page and go straight to orders or products, then its fine - until back on the home page where it freezes! Annoying! Other than this, everything works beautifully :)

Latest version doesn’t work. So, Shopify, you have made some Beta version updates again couple of months ago & I have sent many many screen videos about the problems to your FB messenger team, who keep on assuring me that they can’t do anything & I should talk to AI support help desk, as as we all know by now, you don’t have anymore human chat option or even worse, human call option to complain about YOUR APP! So, here I am trying to get you to notice me, as I’m spending too much of my precious time uninstalling & installing your Shopify app, cause it keeps on freezing on me. Yes, it works 80% of the time, but since the last large (stupid) edits that you made to product pages - who’s genius idea was it that you have to edit product titles in multiple variations separately from all other info as price, quantity & SKU? Double the work! Maybe ask from people who actually use the app before making it more complicated! Once you have edited a title of a product, you can’t edit any other fields - screen is just frozen. Again. Then the full app freezes & I have to uninstall it again. And again. And yes, my phone & Shopify app are up to date, thanks for checking. Looks like you fixed the manual collection problem, but now there is another issue with tags since the new update couple of days ago. First of all - come on! who’s idea is to show ALL tags that you have ever used in your shop (4 years of tags worth in my case) in one go, WITHOUT the option to delete them/any?!! - Can you forward your technical team a complaint - tagging is messed up - can’t add new tags since yesterday. It’s a very stupid update anyway to tags to show ALL TAGS or none only if you want to add or edit one tag, but the latest option that you can’t make new tags is even worse. I have forwarded the screen video to FB chat. Another new edit since yesterday - can’t edit or save photos! No option to save a photo or edit it in products, just an option to delete it. Not helpful! Screen video sent. I’ll keep on helping you fixing your app, but really - you should start a “suggestion box” or screen video option on your help page. You might learn something that your customers actually want/need.

Keep making app worse. In the last few updates you have removed the option to check available stock with the committed feature and now removed the option to change collections via mobile app. Why do you keep making the app less functional for us users?

Customer Service. Always find their customer service helpful and fast. Gill just fixed a problem of no idea where to start!

$120 in three days???. Got charged $60 on Friday and another payment was just asked to be payed today (Sunday) $120 in less than three days?? And now I am unable to cancel my subscription due to an outstanding invoice. Have also not used the account in over 6 months.

Keeps screwing up my order list. Used to be amazing now every week my order list gets screwed up and my orders are in the wrong days it’s extremely frustrating especially when you have a turnaround time and tech support keeps saying they’ll get back to me on the issue then ghost me quicker than a 21 year old on tinder

Happy customer. Thanks Shopify for all the added extra information you provide to your retailers. I love reading all about the updates and how to best manage my store. As a small business, I need all the help I can get with running a smooth, attractive, easy to operate business platform that is also attractive for my customers.

Issue with Order Selection Redirect in Shopify App. To Shopify App Developers, Kindly address an issue with the database. When selecting an order from the screen, the system frequently redirects to a different order number sequence that is close to the selected order number. Thank you for your attention to this matter.

Great app to set and manage a online store. We have been using it for our business for nearly a year now and it’s fantastic. The ability to integrate other apps such as shipping and built in marketing including Google makes it easy to manage everything in one place. I would give it five stars if it offered auspost integration as well as Sendle.

Great but please fix this latest update. Overall we love shopify and the app has been great. I love the support too. However, there is a problem with the latest update on the app where sales from "today" are landing under the heading "yesterday". When I talked to support about this they assured me it was normal behaviour, but it wasn't happening before the update and it makes no sense why the developer would do that. I think it's an oversight so I encourage you to please fix this.

Once again random bugs and crashes DO NOT USE. UPDATE - for those reading the ‘response’ from Shopify below is simply a link taking you to submit an email!!!! Such a joke. Don’t be fooled by them, they DO NOT reach out to help you at all, ever, period. Fora all your sanity use Wix or similar This app has one again deleted all our shopping options costing us thousands of $$ overnight. They will no doubt reply to this review with a generic response about being sorry and to reach out with feedback. That is about all the support you will ever see from them so take that response as proof they have no interest in actually fixing problems. They don’t care as long as they ‘look’ like they are doing something. They have no phone contact and the chat bots are utterly useless. We now have scores of messages from customers asking why we no longer ship to their country and they’re doing nothing to fix it except ‘escalate it’ . We ship worldwide and was working absolutely fine when we went to bed only to wake up to this. I beg you all to use a different platform as once this one crashes (and it 100% will) you do not have any options to fix it. Costing thousands or more

Forrest Golf. Shopify has been a simple way to build our website and build our online business. Their customer service is very helpful. The tutorials and videos are an excellent way to learn how to build a website and SEO.

Easy to use, but new update stats are missing. Most recent update although has removed the daily visitors ‘dashboard’ stats I always checked, like how many users added to cart that day etc. where have these now gone in the app?

Latest update is buggy af. I’ve been using Shopify for years and found the app easy to use over the years however this latest update has made it almost impossible to make what were once (and should always be) extremely simple changes to products. I am having to click on an area up to ten (10) times before it opens to allow me to make a change. Even after I make a change to a product I’ll sometimes be unable to save the change as the ‘Save’ button is not highlighted and therefore not able to be clicked. “Support” is a joke - there is none. If you are considering a move to Shopify be prepared to pay through the nose to developers for add-on apps that do things that Shopify should provide to it’s customers for free.

Essential. I’m constantly using the app many times a day when I’m away from my laptop. Checking orders, correcting inventory values after manual sales or adjusting product headings and descriptions etc. My only issue is that the very useful information statistics it gives change to different ones. An option to view all or customize which ones to see would be helpful. Otherwise it’s a great app.

Frustrating. I have two main gripes. If these were addressed it would be 5 stars. 1. Shopify is sunsetting stocky. An app they acquired years ago and failed to improve. It was absolutely key for our business as well as many others for forecasting stock without paying thousands of dollars a a month on inventory software. Shopify should have this functionally embedded as standard. ESPECIALLY FOR CUSTOMERS USING SHOPIFY POS. Even 20+ year old pos systems have this functionality. 2. Constantly changing the UI on Shopify pos. It’s always small cosmetic changes that disrupt workflow and often make things slower and or less intuitive. Does anyone on the design team even test this from the perspective of people and businesses who actually use this software. Aside from these it’s actually super versatile, impressive how they are keeping with the times on everything to do with ecommerce.

Blacklist central!. (I was using Shopify for 2 months, pulling in 17k per month.) Out of nowhere I get a cease and desist from another store that claimed I was “too similar” I changed the entire store with theme and all (the applicants store looked nothing alike). Then I begin to run my website again when one morning Shopify claims that my website has been closed and my account suspended. I took action and tried to fight back as there seemed to be no issue on my end. Now all my devices and my name are blacklisted as each time I put my card details in I am immediately banned. Shopify can you please tell me why I am banned from using the platform? I complied and still lost my account + thousand of dollars.

Easiest way to get into e-commerce!!!. So this app a has made my venture into the world of ecommerce so easy and there has been a lot of help and support along the way. I love how Shopify has so many interactions built in to assist with setup! From really setting up payment providers and starting to help build mailing lists and marketing from within the Shopify store. But then the access to an endless amount of apps that assist with the day to day running off the store like promote, SEO, inventory, Upsell, etc... Thinking of e-commerce? Then go no further, get Shopify today!!!

The most user friendly app there is. Normally mobile apps have limited functions and tell you to sign into your computer. Not this app, it has all the same functionality and then some. If you run an online business without this app, your missing opportunities...download it now!

Great mobile app to keep up to date and also manage your accounts on the go!. Great functionality, has all you need for mobile access for your stores, updates and the ability to fulfill orders and manage your store on the go! We use this app 75% of the time to manage our stores!

ABSOLUTELY DISGUSTING APP ( SCAM). If you are reading this review, you might think of starting a online store , and do business with this app and dream of becoming a millionaire, TRUST ME I HAD THE SAME DREAM , that was DESTROYED . I am not joking , they don’t even explain you how to start and set up your store and get your first sale . AND ON TOP OF THAT IF TOU WANT TO CANCEL THEIR SUBSCRIPTION, there is not even an option to directly cancel it , I tried to de activate my store , even unsubscribing to their subscription, which I thought will stop them to charge me , but no they just keep charging even if you deactivated your store and delete the app , 😡🤬 DISGUSTING APP SHAME ON SHOPIFY . But if you want to do it anyway , then Good luck with that 🫡 But don’t expect good results, don’t provide your card details, trust me , DO NOT DO IT . Yeah that is right that it is my responsibility to cancel the subscription and deactivate the store , but that’s the problem, there is not a straight way to cancel the subscription , whenever I go to help and type cancel subscription, There is not any kind of option like , if you click it and the subscription is cancelled. That’s it. If you can cancel it , it would be a great help. Thank you

A bit hard. Found it to hard to set up shop web page, wouldn’t change themes,keep staying on debut so tried on my Mac book thinking it would be better, even worse. Idea is good, would be easier if showed preview of page and could change and word things on that instead of having to go back to edit and wonder what a footer and all the other parts are

Linkpop section still not 'in-app'.. As reported here for the previous version (unchanged in this version, sadly), the Linkpop section is still not self contained. It takes the user out of the app. Please fix that. Ironically, the Linkpop promo card on the title screen DOES keep the user within the Shopify app (If anything, one might expect these disparate behaviours to be the other way 'round)! For the next update, please ensure that the user - who is already logged in with their Shopify account - can adjust Linkpop (already logged in) inside this app in the 'Linkpop' sales channel section, just like the 'Shop' sales channel section and the 'online store' sales channel section. Thanks, team. Excellent app otherwise. 4+ Stars! PS: To Apple: Why do my reviews NEVER show up on this Apple app store? Even the allegedly 'most recent' reviews are days, weeks or MONTHS older than mine!

Great, but needs passcode lock!. I can't believe how good this app is, and how easy it is to run most aspects of my store from my phone! A glaring omission is an important security feature: there seems to be no way to set up passcode protection on the app. Someone could do a lot of damage to my bottom line either intentionally or unintentionally, simply by having access to my phone. 5 stars when this issue is fixed.

Shopify for me. I like Shopify very much for my business. I would prefer if it were easier to open it but I realise that security is important. I like the usability of the apps, I like the fact that they are willing to loan me money. I am a 76 year old pensioner no one says I have to make a profit… it keeps my mind busy…

Wouldn’t use any other platform. As a small brand with small budgets on the cheapest Shopify plan which means having access to better customer analytics, shopping behaviours ect would be so much beneficial starting out. Making your plans more established as you grow as a business but being their to help push them into the bigger plans would be more amazing.

Improving every day, a must have. The recommendation algorithms need some more tweaking, I often see the certain articles or stats repeated but overall it's very handy. I check mine several times a day. Would like to fix theme errors or edit photos from iPad. Then it would be perfect

VERY POOR BACK UP SERVICE!!!. Shopify shut down our online our store and webpage for no reason. We have been a loyal customer for a long time. Waiting for over two days to get our store back online. It has cost us 1000s of dollars in lost sales. Online customer support can’t help. No phone contact , but they are happy to have a phone interview to discuss their new products…. For a company of this size having such poor support is completely unacceptable.

The latest update is a complete disaster. After using Shopify for over two years and loving it, the latest update is clunky to use. It has made it less user friendly when you want to take off an item once you sell it in a retail setting. It also is harder to use from a mobile to see what sizes are left of an item and I am finding when I’m in a product certain areas won’t open like inventory. I use shopify everyday and this is a big letdown. It needs to be fixed and fast

New Dashboard is horrible. The new mobile app dashboard is horrible. You have to click more to access the same information you could get easily by just swiping previously. Where has the page views from the last 10 minutes gone. Disappeared. Accessing live view, now we have to go through analytics instead of just pressing the live button. Just really stupid upgrades. Downgrades actually. Can I just have the previous dashboard back please. Seriously what were you guys thinking

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Be aware shopify. Be aware When you pay the plan, it’s says cancel any time, but it’s not!!! You can’t cancel any of your accounts, they will frozen your account if you are not pay. Doesn’t replay after a week without solutions.

Fun and Easy. As a troglodyte on tech I found Shopify pretty easy to navigate. I had some help from a friend but overall it was a great experience. The AI is also very helpful and the cool thing is there’s always more to learn. Our store needs a digital app plug in so we can plug in digital downloads for our music but once you figure it out it’s a simple formula. Overall what an amazing tool to have in the kit!

Don’t use Shopify payments. They will randomly stop depositing your sales and there is no support only AI Chat bots

Too expensive. It was fun at first ,setting up the website, but it makes you pay for a plan when it’s advertised as being free. Also when I tried to deactivate my account it wouldn’t let me see what I was typing as my password so I got wrong several times so I had to wait a day to deactivate the account. If it was free it would for sure be a five star but it’s just a waste of time. And if you don’t get any sales it would just be a complete waste of money. Overall do not get this app it’s annoying and overpriced there’s probably many better apps similar to this one. 💞💞💞

UI gets worse with each update. Every “season” when Shopify does their new features they redesign the UI and make everything an extra click or two. Line graphs are less useful than the bar charts for sales, etc they had before. It now takes multiple clicks to move from todays sales to this months sales. Live View is completely gone?? Reports from the dashboard doesn’t load anything for me. I wish the people designing the UI actually used the software.

Easy to use. Love the app & the pos app too. They are so user friendly. As a 58 lady without much tech knowledge, the apps help me have confidence in handling deals. Highly recommend!

Traitor CEO. The CEO of this “Canadian Company” just started bootlicking Trump. Traitors are not welcome in this country, delete this stupid app

SCAM. This app supports companies that are scams!! You order from SHOPIFY thinking it’s a legit store and then you get scammed! This is SHOPIFYs fault for not double checking the companies they keep

Ease of use is a huge gain for my business.. I love how easy it is to focus on my business now that I don't have the stress of managing web updates! Running my hosted WordPress was a lot of hassle and I always worried that I would forget to update and the site wouldn't work properly.

Owner is a traitor. I will never support this app again because the owner isn’t choosing Canada in the trade war.

Easy to use. Easy to use.

Updates are always a disaster. Thanks for the update guys. Every time you do one, all my reports go to hell and I need to get my IT people to re-configure everything . Terrible.

not good for Canada. I have a BC incorporated business and just to warn others in Canada, setting up Shopify Payments has been extremely painful. I am in my third week of dealing with an extremely slow back-and-forth with their customer service and there is no end in site. I had signed up for a plan that was over $300 a month and the first month is already up and I haven’t even been able to use it so my next step will have to be to spend even more time to argue with them to get a refund, and given that I chose to use Shopify instead of WordPress due to the lack of time and the perceived simplicity of setting up a Shopify website, I simply don’t have this kind of time to spend so I might just consider letting it go rather than wasting even more time because my time and life is worth more than this.

Charges me 600 for POS and wouldn’t refund me. Terrible customer service. Good luck getting any refund. Don’t click on any extra features by mistake - you’ll pay dearly. Just learn to code your own site. This is way too expensive.

Stop hiding recent reviews. It’s so sad that l went through reviews before l started my store 3 months ago but did not realize that most of their recent reviews are 1 or 2 stars. They double charged my bank account and l have Ben trying to resolve it for over 3 weeks now. The customer service responds late and always demands for different piece of information then disappear for days. Besides that, for the greater part of this journey my payments are always on hold meaning nobody can see my products. I try to fix it everytime but after a day or 2 it’s the same issue again. But Shopify will still charge me at the end of the month anyway though my account is technically deactivated. I really expected better from Shopify.

Great app amazing capabilities. This app is a must have for an online retailer. It does everything you need - work class company

Bad. Really bad app. They take away your money from your bank account without asking. And they don’t want to give a refund. What kind of app is that ?? It’s not even worth one star

NO Support + Lack of Urgency. Weeks of being locked out of my account with customer service agents giving me the runaround after sending confidential information to gain access back to my account. Businesses BEWARE!! I’ve been locked out of my livelihood with NO live customer service agent to communicate with. Service has gone wayyyyyy down since talking away the option to phone an agent. Rethinking taking my busiest to another platform.

Everything’s going to alt-right. Find you an ecommerce platform not run by white supremacists

Worst dropshipping platform ever !!!. I create my website and costumise it and did sales and payed publicity . Shopify let me accept a sale from somebody and i sent him marchandisy that i paid . Then they blocked my account because the told me im a fraudster !!! And i can go look for another platform . I swear god i lost my money ans my time and be treated as fraudster . Its a serious matter . You cant do money in shopify , when you start doing some $ they block your account and take your money !!!

Wow. Très bon site, j’avais peur au début mais c’est vraiment un site fiable j’ai bien reçu ma commande de skincare en parfaite état et rapidement. Je recommande fortement.

It’s good and bad - 2.5 rating. - It’s almost impossible to click the Publish Site button on the iPhone version of the app. - there are important pages missing from the editing section like sales banners The mobile version of the app isn’t horrible, but best used in emergency situations where you don’t have a laptop to edit quickly. With some adjustments, I can see this becoming a much better option to the website version.

Can't Schedule Emails on iOS anymore due to UI Bug. Why

Convenient and organized!. Shopify has changed so much for our business! So easy to track orders and keep things organized. Love it so far!

Analytics. Hate the new Analytics change! Roll it back! And the start / end dates don’t work me — it’s stuck on month-to-date. Hate it!

Scam shopify. I have payed 500$ fir one year plan I couldn’t put my shop online for technical problem. Shopify are saying same words that the fomain name provider is responsible for that issue and the third party denied this and said shopify is responsible. I have asked them to refund me but they refused. Scam shopify

jcjc. Tbh made me $$$$$$$… can’t complain. 10/10

Live view of visited pages no longer. With the latest version you can no longer view the number pages visited in realtime. Previous versions displayed a bar chart across several minutes. Disappointing

Warning: Shopify puts account can hold money for 120 days. Warning! Shopify can and will put your funds on reserve and hold for 120 days. Just imagine being a small business trying to scale.

SCAMMED ME. I opted for a 3 month 1 dollar subscription and I canceled it after 3 months. They are saying there was some sort of a glitch and my account never got canceled. I noticed this 4 months later when they were charging me 50 dollars a month!! I lost 200 dollars for a website I never used!!!!

Love it. One of the best app I have ever used. I love the new design.

Le service c’est de l’arnaque. Faisiez attention quand vous choisissez vos forfaits par ce que après tu vas t’apercevoir qu’il vont coupé de l’argent sur ton compte chaque mois ou par ans c’est pas rentable du tout pour désactiver ton compte aussi c’est pire

Simply the best!. My company has thrived using Shopify’s simple and amazing platform. 5-stars is not enough to rate Shopify. A bit pricy but 100% worth it.

Scam. Biggest scam i have ever seen. You cant talk to anyone. Always a robot. I was just trying it out and now i cant delete my account. I deleted it 3 weeks ago and now i am getting 60$ charges. They are just scamming thats it. Worst app i have ever used.

PLEASE FIX THIS ONE THING. When adding a product to my store, I am unable to select multiple photos to add to the product at a time. To those people who regularly add new products and like to include many different photos to show all the different product options like colours and styles: be warned, you will spend more of your time in this app manually selecting and adding one photo at a time to one product at a time than anything else. To those whose selection rarely changes: you’ll still spend more of your time adding photos in this tedious manor than anything else you do during your initial set up.

NO ONE ANSWERS YOU. TRASH!! It will be a week tomorrow and not one of you clowns have done anything. A simple request turned into an opportunity for them to scam you for personal information. The “Advisors” are useless. The Accounts department NEVER GETS BACK TO YOU! And they refuse to give you a timeline of when they will actually do their job to help you. I’m moving to Etsy as we speak because I have yet to get this kind of drama for the simplest thing.

They’ve completely changed. Shopify used to be amazing with customer service but now it’s absolutely terrible! Long slow chat.

C Suite Right Wing. Shills for trump. Supports right wing extremism. Delete the app, use literally anything else.

So disappointed. I am so disappointed in Shopify they took my PayPal money I was going to do something for my son with and still trying to take money and I am not even with them. Wow!

Customer Service SUCKS. I love my site. It took me forever to build, and the fact that I WAS able to build it WITHOUT a scrap of knowledge was incredible. I wouldn’t have been able to do it without the support of the Callback service which you recently canceled. The callback service is QUINTESSENTIAL. I don’t want to hear about the chat service offered, or community, or email- those are not valid options for some clients. If you don’t value your clients enough to talk to them, you might as well just dismiss them. We are in a world where people need to be treated with respect- ppl are disabled, ppl suffer from sensory overload, ppl have to work through nuances. There are REASONS to have customer service representatives who will literally talk to you. I built, run and work on my website all by myself, I need to be able to fall back on that stability from time to time. It’s SO SO SO upsetting that you took that away from us, your paying customers. I actually cried when it happened. The hours, days and weeks I put into all this work and I can’t communicate and receive the help I need on MY terms is an egregious way to treat your clients. I’m looking for new e-commerce hosting platforms. It’s work I have to do. Again. Some more.

Best platform ever!. If you are starting a brand do not think about anything else, just open account on Shopify and start

Money Hungry Monopoly. I have a Shopify store and have been selling on it since 2020. Shopify will do everything they can to make money and not in a fair way. From predatory lending to “Shop Pay” which literally allows customers to scam honest vendors (they blame it on the banks decision yet do not step up to bat for their vendors when they can prove they were right) to the worst customer service to not paying their employees well at all. Do not recommend! It’s also very expensive. They also hold onto your money for three days, but take your money when owed within hours. They are trying to be a bank rather than a good Ecom company. Shopify used to be much better for vendors back in 2020 they keep taking away the good reports and force you to upgrade to get them back. They also make it very difficult to get reports on how much money they take from you. Careful! Keep Shopify from monopolizing online selling and try another platform. They should be monitored by the government but they aren’t. I do not know how they can get away with this. As vendors/sellers we have ZERO rights and more should be done to protect us.

My shop at my fingertips. I love the Shopify App for day to day management of my sales, shipping (even bulk shipping now) and inventory mgmt. Its very slick and makes managing my platform a breeze!

Great App. I love that I can be away from my computer and still operate my business seamlessly using the app. Thank you Shopify.

Bad scam. If I could give 0 stars I would, ibe been getting monthly charges from you guys with no account, 55.86 each month I’ve lost over 300$ and when I try to contact you there is 0 support, all ai no humans , deff will never be Considering this service and check your bank statements people!

Yahzi. Company is middle man for yahzi and extremist groups to sell memorabilia to support their cause (look it up yourself). When issue was brought up they dont care and take profits and block you.

Trust me keep a way. Unfortunately, one of the worst support totally unprofessional and in trained. What a waist of good potential

plan. make sure to cancel ur plan before! woke up with a bill, a plan that i already cancelled and don’t try to tell the customer service they won’t do anything! stay away from this app.

Shopify scammed me. I signed up for a member ship but my business didn’t really work out and when I tried to cancel my subscription I thought I did but a few days later I got a charge on my credit card for $600 from Shopify I tried disputing it with them but they did not even try to give me refund I don’t recommend any using Shopify.

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Appreciated. I started lauching my beauty products business, wanted to create my website , i’ve been reading a lot of reviews , compares of different company reviews . And one of my friend said :” definitely Shopify “ . Duhh …… it’s the best. Shopify was very details , easy to use , they have tutorials videos , keep track on everything about your website . And they keep offering more features !! How awesome? Shopify helped my business grows a lot . Sending my appreciation to the team 🤝

I canceled why are you STILL CHARGING ME!. I canceled my subscription with Shopify and within minutes my account was activated again on its own. I received an email about my cancellation then minutes later I received an email thanking me for returning I don’t understand that. So I did it again. I canceled in December even went and got a new bank card and account number AND SOME HOW SOME WAY I’m still getting charged 3 different transactions 2 of them for $5 and some change and one for $30 and some change! No I’m having to put a claim and dispute the charges. I will never again use Shopify nor recommend Shopify. Their thieves. Shopify os simply STEALING FROM ME. I’m tired of it. I don’t use it and I deleted the account plus the app. And still how are the taking money.

Very slick. I’ve had a Shopify site for almost two years. I admit to not putting much time or effort into it up until COVID-19. I have a handmade business and lost all my wholesale orders overnight. I am spending a lot of time on Shopify and am happy to say that I’ve made many sales this month that will help pay for my livelihood. Once you get the hang of it, listing items becomes very fast. The checkout process is easy and offers my customers a choice between various shipping companies or local pickup. It’s worth the $29 a month for me.

Best Mobile App I have ever used!. I work in software and run an e-commerce store on the side. Shopify is my primary software I use and the Mobile App is the best mobile experience of the web app I have ever used. It is intuitive and clean, it gives you just enough control to do what you need to without being over bloated and trying to afford you every option that’s on the web app. I could write several pages here, but I’ll refrain. Again, this is the best app I have ever used for work that does just what I need it to do and does so intuitively and well.

CHOPIFY: goes out of business 🤞🏼🙏🏼🤞🏼🙏🏼. It has been 10 days since Chopify has denied me access to my store without a single word from the company as to why. Do not start your store with Shopify. They are censoring products of free speech. It’s a Canadian company, not an American so their “freedoms” are no longer equal to that of Americas. I haven’t even opened my store and they’re shutting it down already. Customer service is non existent. No live chat, no phone number to call. Issues can only be resolved by email and then you have to wait to hear back from anyone, if they respond at all. They should rebrand themselves s as Chop-ify cuz they’ll cut out your business without any consideration for a reason why. Shameful. Disgusting.

Recent update removed functionality. When opening a order, you can no longer swipe left or right to move to the next or previous order. This functionality was removed (or stopped working) in the latest app. Very annoying as it means you have to go back to the order list each time to access the next order. UPDATE: Another bug, we just noticed that the app is showing orders marked as “yesterday” when they actually were ordered today. The app is contradicting the Shopify website view of the orders, so this looks like a time/date/timezone but in the app. Very confusing.

Great Online Store Option for Small Business. I am a low tech person working on an online Floristry Store. Shopify has made this as easy as possible and my website looks great! While there is a learning curve to it the tech support is great! I used the 3 day free trial and then 3 months for $1 a month promo. Within one month I had my store up and running and am getting compliments on it. I made my first sale and am thrilled with the ability to take credit card payments and track my taxes. Highly recommend Shopify!

It’s alright I guess but financially hurt me. I been working with Shopify for quite a while now, I tried to stop my subscription on the day it was due but thankfully my card declined, it’s been trying to charge me for a whole month basically limiting the amount I had available in my account until it finally charged, I’m stuck on the road because I can’t buy gas cause of a Shopify subscription that would not let me cancel. Your customer support redirects me in a circle meaning I could not have a single problem resolved because it tells me to go to customer support when I’m on customer support. Works for a website well but tends to steal your wallet.

Increasible. Shopify is amazing. They have an incredible platform and in the past few years they have done such a good job with this app. You can really do so much with your shop when not in front of the computer. It’s great being able to access all of my sales data whenever I need it I love seeing sales come through immediately. The new purple layout is beautiful, and the app is so easy to use and find everything that you need. This is one the apps that I use every single day and very very happy with it. Thanks shop a phi, keep up the great work!!

Great, but would be better with a couple additions.. I love using the Shopify app for my shop, but I think it could be even better with the addition of two features. First, I’d love to be able to add variant photos from my phone. I sometimes add variants to a product while I’m mobile, and while I can add product photos, I can’t assign specific photos to its corresponding variant. The addition of this capability would make a world of difference for me. Also, I often invoice customers from my phone. Sometimes, I need to waive the shipping fee, but I can’t do that through the app. This additional capability would be a huge time saver for me as well. Thank you!

New GUI = SUCCESS. Much better. Thanks for the new version. Not sure why there are so many sour grapes the latest addition of being able to edit inventory is immensely helpful and shows that Shopify listens. I have to wonder if the boo hoo hooers even used it before they rated it. For me it now bumps up from 3 to 5 stars. One future nice thing to see would be the ability to add and delete your promo codes. Or maybe also be able to connect to your printer to print the invoices. Great work however. Thanks Shopify!

terrible customer customer service. after a 16 hour that I build the website, when is online the template start crazy. and many future will gone and also after I paid this subscription the system not recognize my payment ( even I get a receipt ) I wait a few hours. Nothing happened. I tried to delete the template and the system not allow me so they just take money for me. customer support don’t have a phone and in the chat they don’t help me!

Great app but. The app is great, you can do pretty much everything you can do on a computer with it. However, I absolutely hate the new world view of visitors. First off the tiny little dots are so hard to see, you have to rotate the earth around instead of just seeing a clean full view map. Secondly, something happened recently where I can’t even see the world view anymore. Instead of the globe it’s just black so I can’t see where anyone is visiting from. I’ve deleted the app and re down loaded it and updated it multiple times, but nothing has fixed it. It’s very frustrating because I loved that feature prior to the change.

I recommend it to new business owners. I love shopify!! Every chance I have to recommend the site I do it. I’m the least techy person you will find out there, but I find shopify very easy to use and navigate. Whenever I see friends opening up their stores or selling items online(social media) I recommend they open a site with shopify. It just so easy to use that I’m confident that anyone that uses the app will love it and will be able to figure it out.

The EASIEST way to get your business online.. I had my first sale within three weeks of downloading the free trial. And that’s because I had literally ZERO experience in sales or business... Shopify makes it super easy to sell your product worldwide. Making the website wasn’t too difficult either. I wish there were more marketing strategies highlighted in, or through, the app. It would make it easier for the super newbies. But all the info is out there online for how to sell on through Shopify. All in all I am VERY happy with Shopify!

Love the concept...PLS fix the bugs!. Love this app and am a HUGE Shopify fan. You guys are crushing it. I have to admit, I am super annoyed with the bugs when creating blog posts and new pages on my app. They do not adjust for your mobile screen, so the text runs off the page (and out of view). This makes it nearly impossible to make edits to text that expands beyond the view. Please make this responsive on mobile devices so we can work on the go! ALSO check into the weird little bugs of not being able to hyperlink on mobile...every other try. I highly recommend going through as a consumer and creating a complex new page on your mobile device. Then create a blog post. Add images, try using the normal functions, like bold/italics/underline (which is super annoying because you have to click them twice) and adding photos and bullet points. You guys are amazing overall! I’m a huge fan of the product. Just really need these fixed (it’s been like this for years) because we are all super busy and need efficiency in our work! Thanks guys!

Every New Update Makes The App Worse. Updates to Shopify often just kill great features for no reason at all. I finally updated to a working version, but like a fool I accidentally updated again recently and this new version is barely usable at all. The new widgets are really bad and do not work most of the time, please go back to the original widgets. The app constantly logs me out throughout the day again, a previous update fixed this issue, but now the issue it back. Now to top is all off, it won’t even let me log into my account anymore. The login button is just grayed out. Man, I wish I can downgrade the version, they shouldn’t make customers scared to update to the latest version. Please just go back to an older version, it was working perfectly.

Just a really solid app. Shopify does a lot of things right, but one of my favorites is this app. I have experience with other e-commerce platforms as well, and none of their apps even come close to the depth and breadth of features available on this app—all paired with a wonderfully easy to use interface. Sure, it’s not 100% perfect and there are some things you’ll always want to do on an actual computer (like designing your site), but for day-to-day management of your store (which is what you want an app like this for), this app can’t be beat!

A few essential features still missing. Overall, I love using Shopify for my business. Two essential features that are missing for merchants are 1) the ability to merge customers who have accidentally created multiple accounts for themselves and 2) the ability to save the filter or method one uses to sort product searches (for example by “high inventory” or by “created (newest first)”. The search always defaults back to “product title a-z”. These small changes would be helpful. Thank you.

You will get robbed. Ive had shopify for over two years now. They act as a middle man for ever transaction but whenever a problem pops ups. They just lay back and do nothing about it. People just do chargebacks on a daily basis and you lose money and merchandise because they will always tell you they can’t do anything about it. Really disgusted with this. They’re fraud prevention system is very very poor. Be warned if you are going to use Shopify get ready to be robbed on a monthly or even daily basis. They give you 0 time to dispute the chargeback and submit proof of you actually fulfilling the orden. They just charge you plus what the “customer” paid plus a fee and when you call Shopify they say that nothing can be done but “wait” 75 days or more.

Horrible!!. It took years to build my platform and customer base that I wanted then shopify decided that I was not verified and cut me off during the holiday season. I had verified everything I needed to and gave them all the information needed but they say its not enough. If having an LLC and a Business bank account, 2 forms of identification and everything else connected to my store is not being enough I am not sure what is. Just horrible. Yes its user friendly and easy to build but they just took hundreds and thousands of dollars for membership but when I actually started going they stopped it with no reason. I will be closing all my Shopify stores and taking my business to new platforms. I will be advising everyone to do the same. Very unhelpful team aswell!

A great app, good job taking the iPad seriously. I’m an ecommerce marketer who uses an iPad Pro almost exclusively, and so many SaaS’s either don’t make an iPad app, or make a poor one with virtually no feature parity. The Shopify app is, in a lot of ways, more efficient to use than a desktop or browser! I only dinged it a star because SEO options for products and collections don’t seem to be a thing in the app, which means not full feature parity, but it’s so close that I really appreciate it. Thanks guys for taking the iPad Pro seriously, something that’s going to continue to distinguish SaaS’s in the near future as iPads replace clunky laptops.

Recent updates made photo upload a nightmare. I run my business on my iPhone. This app is useable but there are several areas needing improvement. To change inventory, sku or the barcode on a variant, you have to go through multiple screens. There is no way to bulk edit on this app. No way to reorder variants. Editing these product fields on the app is a slow process and unnecessarily so. The recent version made photo uploads an arduous process. First you have the pre-select photos from your camera roll. Then (if you are lucky and the app didn’t freeze), you have to re-select the photos from the pre-selected group before you can upload to your item. And then the updated photos do not refresh unless I close and reopen the app. Are you kidding me? Shopify development team, here are some constructive suggestions to improve this app: — add bulk edit function — display variant name, price, inventory quantity, sku, barcode on the SAME screen to allow for quicker editing (instead of nesting these items within multiple screens) — make photo uploads a 1 step process instead of a 2 step process

Missing color differentiation for selected order in Orders to Fulfill List. I don’t know where I could leave this feedback so I’m writing a review. It’s been a few weeks since we lost this feature. When you click Orders tab on the navigation at the bottom of the app, you are able to see the latest orders to fulfill. You can select any one of them and it shows the selection on the left column by coloring it grey. When you pull up the entire list of Orders to Fulfill and select an order, the color grey no longer shows. It’s a small feature but makes all the different when you’re trying to quickly pick items per order and move on to the next. Please bring it back. Thank you. I use this app daily; it’s an absolute must-have. Love this app otherwise.

Love the NEW design and features. The jerk that wrote the nasty review before me is very frustrated with sales and is taking it out own the purple themed app. I quite enjoy the app and love the cash register sound when I make a sale. I would ask for something in the next update, which I just learned will only be a week away according to the idiot who left that very unhelpful review. I’d like to see my sales with a custom timeframe. Or just add year or lifetime. The week and month statistic are good but would like to see total sales for this year and previous years.

So far so good. Running an e-commerce business has been a learning curve to say the least. Once you figure out all the functions though. You can easily navigate the site. So many different customizations can seem overwhelming but the app has mostly every access you would on a desktop. Which is genuinely the best feature when you’re trying to edit your site on the run! I’ve only been using Shopify for 3 months but it’s been the easiest site I’ve ever learned to navigate by far!

I love Shopify but. I’ve been using Shopify to run my business for a few years now and to be honest, I’ve been extremely happy. I love the app. I love the support however, it seems like in the last couple years I’ve noticed the app has become more and more buggy, and although the bugs tend to get fixed after a point, every update, a new bug appears, and the app starts having some glitches or different issues. It tends to get pretty frustrating but I’m hoping it’s something something that will get worked out.

Used to be great!. I have been on Shopify since around 2011 - super early! In the beginning their customer service was great. They seemed to focus on adding things on the backend (not the app) that were helpful - now they focus entirely on making new versions of a spinning planet earth every few months. The past 4-6 months the app has become really flaky and always displays incorrect order numbers on my icon and also sends push notifications for orders that have never occurred. I keep updating hoping these glitches will pass but nothing has changed yet. Also can you please bring back the old dashboard???? Why take away all the helpful information on my home page?

Newb that’s optimistic. I’m really new to the world of online commerce. However , I’ve been an artist for a lifetime and my real passion is to provide those who like what I create , with the things I have available at a reasonable cost. The reward is the ability to create and provide. The money is only needed to keep the whole thing going. That’s where I am with it. Shopify has allowed me to expand the capabilities I have and I’m happy to be learning the ropes. I have the utmost confidence that this will be an ongoing success.

Most of the 5 star reviews in the last year are clearly fake. Can’t search products then open them to edit. No option to view product page if you searched for it. Searching for an order then opening it takes some weird hold and click. Shopify as a whole has just been making it more and more expensive to use in the 4 years I’ve used it. Little by little the fees have increased. It’s setup to restrict back end design to force you to buy recurring charging apps or hire a Shopify consultant. Shipping options are also very restrictive to keep you on their plan. There’s a lot of ways it’s set up to keep you reliant on paying for everything through them. If I started over I would have paid a developer to help set up Wordpress

Useless. My experience with Shopify so far has been absolutely horrible. Everything is so well organized and would be perfect for anyone running an e-commerce business if it wasn’t for their garbage marketing functions. This glitch keeps on happening where I’m able to run ads through Facebook, and then when I go back to make another ad it says I don’t have a business manager, yea ok??? I then add my business manager, this is where the glitch comes in, when I try to connect my Ad account I small window opens which asks me to connect my ad account, you see where this is going? It just takes me on a complete loop over and over and over again. This is absolutely ridiculous. Garbage app, garbage excuse of an e-commerce solution.

Good but could use some improvements. I’m happy with it for everything I’m able to do with it for my shop , but there are some things that I must log in on safari to do than using the app. Editing any text or adding text the response is slow and lagging and causes me to have to wait and then re edit things. It should show the type as fast as I can write it. One major thing would be the ability to select multiple products to select the dropdown to make them available at the set time for my shop updates. If I’m missing something for this I would love to know how to do so. Thank you!

So Amazing!. Before using Shopify my business was run on WordPress! For about a year I felt stuck because I didn’t understand the coding or what to do to get my website more appealing I also as a new business owner couldn’t afford to pay over $500 for someone to design it. The company that I chose to do business with this far as my products storage place had an opportunity to where I can switch over to Shopify and let’s just say it has been great every sense my business is growing thank you so much Shopify

S. I've been using the Shopify app for a few months now and I'm blown away by how easy it is to use. The app has all the features I need to manage my online store, from adding new products to processing orders. The interface is intuitive and user-friendly, which has made managing my store a breeze. I also appreciate the excellent customer support I've received from the Shopify team. Overall, I highly recommend this app to anyone looking to start or grow their online business.

TERRIBLE CHAT SUPPORT. I had set my store up just fine. I had gotten products thru AliExpress and used Oberlo to copy them onto my online store. It was going great until SHOPIFY’s Business Manager wouldn’t give me access to my Facebook page and wouldn’t let me connect my Facebook Channel. After about a week and a half of being sent back and forth between Facebook and Shopify I had no real help or any solution. The Live Support on Shopify had employees with very poor English trying to help me every time. On top of the language barrier, it seemed as if I knew more about Shopify in my 10 hours of having it than any of the Chat Support that I tried getting help from. Again, terrible customer service and I do not recommend.

Live view is awful. Why was the switch made? Refresh, refresh, refresh... I have a visitor? Where? Let me spin the globe... wait... too far, I’m in Asia. Let me spin back to the US... wait... not I’m in France. Ok now I’m reset to the US... is that a small pale blue dot I see? Where? Can’t see it. Refresh. Oh there it is. I think. Is it blinking? Let me refresh again. There is it. Ok how many times did they click? What? No numbers associated with the click analytic. Thanks for making live view completely worthless and difficult to navigate. So bad. I know change is good but if it wasn’t broke to begin with... why “fix” it?

No one works here. Here’s a more concise version: "Do you think Shopify is a scam? I’ve been impersonated by a store using my personal information and email. After months of trying to report it to their support chat, I gave up because the automated system kept asking the same questions without connecting me to a human. I even used keywords like 'fraud' and 'scam' but got nowhere. It wasn’t until I received threatening emails from customers and Shopify about legal action that I realized the severity. If the CEO, Tobi, earns millions, the least he could do is ensure a support team that helps. I don’t even own a business—someone is just defrauding me—but I can’t imagine the frustration for actual business owners."

Always updating and Easy to use.. Love love love how Shopify is always updating and giving tips to help grow my business. This platform is one of the easiest to use. From the laptop to using the mobile app. Super easy with no restrictions. I only wish they make it to where there is 2 admins with the same feature. If you have a partner only 1 is allowed full access and the other owner which control payments for apps and such. If they change this feature to 2 admins that would be so amazing.

Please read this!!!!!. Shopify has been charging me money for almost a year now and I have no way of canceling my subscription. They have no customer service for sellers using there platform!!!! None!!!!! There was one number I got ahold of and it only told me that the number was no longer active and that all help would come from the Shopify help center which you can only utilize if you are a Shopify subscriber. My issue was that I was locked out of my account and so there is no way to get in and cancel my subscription because I never even receive the password reset emails that they were supposed to send. To make matters worse, they charged me 4 separate times this month on one store because I only ever set up one store.

Run!!!. If you’re looking for a really horrible experience trying to sell stuff online from a company that takes a higher percentage than anyone and holds it longer than all them others then this is for you! Good luck getting any help from an actual person. Even if you’re spending hundreds of dollars every week in Fees. And then out of seven $500 sales within a two month period they put my money on hold without telling me for over an extra week. Why? The system just decided to. One time whenever I was expecting it to hit my account for bills on vacation for the holidays. That was cool…. I feel bad for anybody that is a small business convinced that this is going to help them.

Can’t log in!!. I’ve had an issue with the app before where it wouldn’t let me log into one of my stores, due to the “log in” button being completely grayed out and inaccessible. Support told me to force close the app and it would work, which I did plenty of times, but I’m assuming this particular time they did a reset on their end. Fast forward weeks later and I’m still having the same issue! I don’t understand why the app randomly signs me out of my store & when I go to sign in, it won’t allow you to. I’ve force closed the app so many times, even uninstalled and reinstalled, and I still cannot log in to none of my stores due to the buttons being grey and inaccessible. Please fix this issue, it makes using the app pointless, and it is an big inconvenience as well!

Great when it works but things can get ugly. This platform is great when it works however when it comes to running your business, anything which makes as much money as shopify does off of their accounts should have some level of support. Today a MASSIVE glitch in my inventory cost me thousands of dollars to which customer service basically said “frustrating on your end…. Want to hear about some apps that can save you time?” They refused to allow me to contact anyone I could actually speak with and get any form of confidence that this wouldn’t occur again. The lack of actual support I have received as a large e-commerce account is abhorrent. I will be switching ASAP

Horrible app compared to the on-line WEB/browser admin panel. What a nightmare!!! Over the past few years we tried to out this app several times, hoping that maybe one day it may come closed to the WEB admin panel - Well, truth told, NOT even close! After a considerable long time on the market, the app is still light years behind the WEB interface, many functions are missing, like for example to reserve an item when creating a draft order, whereas other vital functions like for example issuing a refund will NOT work at all! Nd worst of all: Some orders you got will NOT show up alltogether, not existing!!! Shopify: Mega shame on you! Just get this app out of the app store please, and don’t waste for customers time to be your test rabbit.

Overall very useful. This app is super helpful. I run a Shopify store that does $7M in annual revenue and I appreciate the features and improvements. Some of the reports are less helpful. For example, the report about blog posts that convert to sales is useless. It says the same two posts have 2 and 1 conversions which we know not to be true. The report about revenue from email campaigns is, for some reason equally useless. Those reports aside this is one of the best ecommerce analytics and reporting apps. Would like to see them fix those reports and improve on the attribution reporting. Great app.

DO NOT USE IF STARTING A SMOKE SHOP. THERE is NO CUSTOMER SERVICE HELP EVER. You will waste your time emailinv and clicking licks only to waste your time and solve zero problems. I have made zero sales because paypal rejected my products( pipes and bongs) and all other shopify payments have been on hold the entire time (8months ) I have owned this app. PayPal sets the user agreements and due to weed not being legal in every place paypal is used my buisness was rejected. I called and checked with customer support that the shopify reement doesnt list anywhere that pipes and bobgs etc. cannot be sold. Multiple cumstomer service people confirmed there wasnt an error on their side. However I have payed $180 at least and MADE ZERO MONEY. Sales cant even go past payement because of paypal and shopify payments issues. DO NOT RECOMMEND

Love but could be better. I love my website through Shopify! It is so easy to use and there are tutorial videos practically everywhere to help make your website better. Loading products is easy. Shipping is a breeze and the App Store in Shopify is awesome. You can add a lot of free apps to enhance your website. The only downfall I have with Shopify is I liked the live view better before they changed it. Like most website owners, I like to keep my live view up to see where my traffic is coming from. But since they changed it, it doesn’t show the locations like it use to. It’s so small, you can barely see it.

Love it. Seeing notifications emails on how to grow your business and more truly is helpful I get to see where most of my audience ones from and it helps me with my targeting content and more. If you haven’t invested your business to Shopify what are you waiting for? Did I tell you that when you need help you can actually speak to a live representative and they will not only assist but guide you for future reference in case it happens again. And they will still be there if it happens again and you need their help

Withholding $$. I’m still waiting on sales money from December 2023. I’ve talked to customer service (chat) several times and they say that the legal department is working on it. I’m dealing with this nameless, faceless entity and not getting anywhere. My account was probably hacked, but withholding my money is wrong. Doing business with Shopify has been horrible. Update- I talked to a chat support advisor today and they were unable (or unwilling not sure) to provide a name and contact person for resolution. They say that my case will be escalated and someone will contact me. However I have had this conversation several times and the result is NO RESULT. Dealing with this big impersonal, nameless, faceless entity has been really terrible.

Love this app!. We have been using Shopify for one year and the technology and service is absolutely amazing! The app helps us keep track of inventory and sales when we’re not at our office and we can directly talk to customers in realtime on our website without having to wait on emails. We can print postage from our phones and have it sitting on the printer when we return. Too many good things to list with the app and Shopify, but to sum it up, even for someone who’s not tech savvy such as me, Shopify and the Shopify app make me look like a pro!

Scam Alert. This company steals money from your bank account and hopefully you pay attention if you have closed your account. 1. I closed/deactivated my account 5 or so months ago. They have charged my account every month since. I have put a stop payment on them, changed my card and still they take the money. My bank informs me that even after I switched my card they took it as a debit charge!!! 2. There is no way to contact customer support unless you have an account. Which I don’t because I DEACTIVATED IT!!!! Worst part is I feel like a Karen trying to get my point across. 3. Probably is a good company if you keep using them but a horrible one if you try to leave!!!