My H-E-B App Reviews

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Easy to navigate. Pros - H‑E‑B is awesome and overall this app makes online shopping and clipping coupons very easy! It’s great to shop the weekly ad and coupons and choose eligible items right from their deals. When shopping in store, I also love that you can choose which H‑E‑B location you are in and search for an item’s aisle/location. Cons - there are certain items, especially meat products, that give you an estimated weight per package that are way off. If you order 1 of a certain item you should be given something very close to the weight that is listed on the app. I’ve received items with almost a whole pound difference and that leaves me with not enough. Also, I don’t always get specific texts after ordering online telling me specifically what items were unavailable; not sure why it works sometimes but not at other times.

Easy to use. I really like the app. I always take way too long shopping in store, so it takes up a lot of my day. Curbside pickup has changed grocery shopping for me. I pick up my first order tomorrow and I couldn’t be happier. The reason I rated 4 stars, however, is because I opened the app back up to add an item to my list (which I love that I have that option), but there are no items on the app. It’s as if you’re sold out of everything. I’ve tried searching many things and going through the categories, but I can find a single item. It’s much more than 4 hours before I’m supposed to pick up the groceries, so I know it’s not too late. Even if I try to make a new order, no groceries. I do understand that this app is new and probably in early development, so of course I’m patient. I’m just glad the app is here at all.

Pharmacy App. I like the pharmacy app. It’s very helpful. The problem is that I initially set it up for my husband’s prescriptions. Now that I have several myself, I really want to track mine there also. There is no way to set up a secondary account for mine. Never mind that I am the one that takes care of his refills and everything. I can set up an account for my dog but not myself! I understand the hippa process, but there needs to be a way for a spouse to set up a separate account in the app. That is the reason why I rated the app a 3, instead of a 5. Update: I finally downloaded the app on a different device with a different email and was able to set up a separate pharmacy account. It’s a shame that I had to go to such lengths to get around the issue, but at least I can now take care of all of my and my husband’s prescriptions.

Old App Was Better. This new app seems like it’s pushing customers to shop online and have their groceries delivered or picked up curbside. I’m an in-store shopper. I like that experience. I have a few issues with the new app. • The items are no longer sorted by aisle and it doesn’t group items that are marked off the list. This added an additional 20 minutes to my trip because my list was 30+ items long and I had to continuous turn around or take a break so I could thumb through the list. • I was just bragging to a friend about how H-E-B’s app lets you add items to your grocery list from an H-E-B recipe. The new app doesn’t. Thumbs down! The recipe finder is gone. • The old app let you add coupons to your list. In fact, I was able to add coupons to my list from my desktop, but they were gone when I got to the store and opened my app. I was disappointed because I couldn’t readily mark coupons off my list. • The new app makes it harder to add items to a list. I kept accidentally adding items to my “cart” for delivery or pick up. It’s a pain that my cart is on the home screen by my list is a couple clicks further.

Needs some basic enhancements. 1) Out of stock items are often listed as available. I’ve been in the store, saw zero stock of an item, yet there it is available for selection in the app. 2) Needs a toggle switch at check out for switching method of payment. Specifically, at the “Place Order” screen. Most other apps that allow multiple forms of payment have this option. The current method of having to go into my profile and update it, then place order, them remember to go back into my profile and change it back is klugey and behind the times. 3) Should be able to update tip AFTER delivery. Sometimes I forget to set it and the default amount is WAY too low, so I’’d like to increase it after delivery. Other times, I’ve tipped high but the delivery person has done things like dump expensive organic blueberries all over the patio, and so I’d like to adjust the tip down.

Guys... really?. So, I’ve traded a crappy app for a really crappy app? At least the old crappy app put the items I added to my cart in order of where they were in the store so I could shop efficiently and I wasn’t asked every GD time what list I wanted to put the next item in! Can I please just use the old app without it asking me to download this stupid thing every time I open it up? Yes, it was a crappy app, but it was WAY better than this one. You took away the only useful and redeeming feature from the old one and showed me once again you guys just don’t have a clue what you’re doing with this thing. Oh!! And!!! MAKE IT SO I CAN SHARE MY LISTS WITH MY SPOUSE!!! We’re one of those weird couples who actually communicates with each other and send each other to the store when one of us can’t. It would be nice to share a list with... I don’t know... iCloud!!! Maybe learn that little API. Each time I want to log in with her account on my phone we have to reset the password because it’s wrong. Yes, I know I could be putting it in wrong, but I’m using Keychain and it saves it for me when I reset. I’m gonna back Apple on this one. I’ve even manually typed it into a notes app and copies and pasted it into the new password field and it still says it’s wrong when I log out and log back in.

Improved but not 100%. I was so excited to see in store shopping was available in the new app. We used it this weekend and I was disappointed. Yes it’s easier to add items to my list, the coupons are easier to add, and the aisle location is still there, but that’s it. I don’t like how it’s organized by type because that’s not how my store is laid out. We had to do a lot of doubling back because, for example, cheese isn’t with dairy and ground breakfast sausage isn’t with the ground beef. I know the layout of the store to know this, but when we use the app to help us with the order and check things off top to bottom this isn’t helpful. It would be great to have the option to sort by aisle or by type. Also I would really love the subtotal (even if it’s just an estimate) in the cart total. Finally, it seems I have to delete my whole list or items individually. I admit there may be an easy fix I haven’t found yet but in case there isn’t I wanted to include. In the old app we could tap clear cart and I don’t see anything like that as an option. Not a huge deal but something that would be nice. But this is enough for me to continue to use the old app for now.

Revised-as promised.. I use the app to make shopping easier. Since the new app, it “groups” items in groups that I don’t care about. And within the groups the isles are all mixed up. I’ve been shopping with it twice and I have to keep scrolling through the entire list to see if I’ve missed anything. Isle 28 at the top of the list. Then produce, then isle 9, 7, 4 then BACK TO 9. Please put them back in order so I can get in and out quickly. Fix it and I will update to 5 stars. I like the way the search works and the how the coupons work. It lets you know when things are in sale and if there is a coupon for something so it looks like H-E-B really wants to save you money. I asked (as did many others) and H-E-B listened. Now I can sort by isle. I love my H-E-B. Those who visit from places that don’t have H-E-B love it and wish they had one.

Great but needs work. I would like to add my opinion to the others that the app needs to have a delete checked items option because when I shop in-store if the item is not in stock I will usually wait until the following trip to get it. Also, the ability to print your final order directly from the app after a curbside or delivery order would be awesome. The printout could be in checklist form and organized just like it is in the app so I can go over my order after I receive it to make sure I got everything: the printout from my email was several pages and a big mess to try to check off. It was frustrating making sure I got everything when I got home. Overall, though, very impressed with the app and the ease of searching items and coupons. Several items do not seem to show up in the search, but I’m sure it’s a work in progress. Very much worth it! Thank you for the excellent app. I look forward to improvements so I can update my review!

Could use some helpful features. I don’t usually do the shopping- in the old days, I would write the type of product on a list and my spouse would get it from the store. I spent 30 minutes trying to find the right kind of string cheese. Please highlight the kind I usually get. Make it easy to search my purchase history the same way we can search for items to buy and easily add them to the cart from the search results. And let me search my shopping cart! When I finally found the string cheese, it turns out it was already in the cart… I had tried to look through the cart and didn’t see it, but I did look for a search field and couldn’t find one. Please add these features for my sanity. I’m sure they’ll be helpful for other people too.

Easy to use and budget-friendly. The app makes it easy to quickly put together your order, view past orders and even find items when you are shopping in-store (as the app tells you the in-store location for each item). The app and curbside pickup are helping me save money because I do not spontaneously/mindlessly add items to my shopping cart, as I do in-store. The app also keeps a running total of the cost of your order as you are adding items to your virtual shopping cart…even if you “shop” over the course of several days. Knowing that total price before I place my order (and then being able to adjust my order) is another way the app helps me stay on budget.

Digital Coupons don’t work correctly. I added about 12 coupons to the app and at checkout only 4 of them worked. The cashier said the coupons worked but only took off about 4 dollars off of total. I had over $20 of additional coupons that it did not register. I had to go through all the coupons on app to see if they applied and was difficult to ensure all were accounted for. This is unacceptable. With old paper coupons the cashier would know which ones did not take and could enter them manually to make sure they were all accounted for. With the app it is difficult especially with a large cart. I almost want to avoid items with a coupon b/c then I don’t need to worry about getting cheated out of a discount b/c the app has no accountability for missed coupons. This needs a fix fast, or you need to bring back paper coupons. For the elderly that don’t know how to use smart phones, I’m guessing you don’t get H-E-B coupons anymore unless you learn how to use the app. Disappointed customer.

Great app to keep shopping list sorted by location in store. Love the app to keep track of my shopping list and, as a bonus, items are sorted by location in my local H-E-B making shopping very efficient. I’ve even looked up an item while in the store just to see where to find it! My only real gripe is there is no option to hide or move “completed” items to the bottom of the list. I like to keep some of my mainstays on my list indefinitely so I can quickly uncheck them when I need them again but I don’t purchase every item every trip. The issue with this is my list is a mess of checked and unchecked items mixed in together. An option to automatically move completed items to the bottom of the list or hide them would be amazing!

Love BUT SUGGESTION…. I absolutely love the H‑E‑B app! It’s so helpful and convenient to always be able to find the items I want while in the store as it tells the aisle. It’s also incredibly helpful to be able to add items to my curbside throughout the week so nothing is ever missed. LOVE IT!! The one thing I wish the H‑E‑B app had was the ability to have multiple carts. As I add items throughout the week for the big shopping trip, sometimes I need to make a smaller order in the middle of the week. In order to do this I have to remove all items out of my cart and create a list, create a new cart, then move all the items from the list back to the cart. It would be a much smoother process to be able to have multiple carts so I can have my main order and have a small immediate one when needed.

Some areas good, others not so good. I like the app in that it organizes your list by aisles, but the aisles need numbers on both sides. It causes traffic jams with people looking on both sides for a single item when they could know which side to look. It doesn’t take anymore signs than you have now. Only re-numbering. Also, left rear center back section of the meat area???? Just put a number on it. I’ve actually asked employees that could tell you exactly where an item is, but have no clue where that is. Make it simple with numbers. They agreed that numbers would be much simpler. Your new Pharmacy section in the main app. Is not user friendly to me. I liked portions of the old one better. What I would REALLY like is the ability to put my old, no longer used Rx’s in an archive location. It’s a pain in the but to have to sort through old Rx’s that’ll never be used again just to try to figure out which one to ask to be refilled. It’s a good app. But it needs a little refining IMO. Thank you I would like to add another thing. In the pharmacy portion of the app, there is no way to add a family member. How can a parent manage a child’s prescriptions, or an elderly family member that can no longer handle their own medical issue? There used to be an option in the old app to do that. Granted, it never worked, but at least someone attempted to provide that feature. Again, thank you.

HEB Home Delivery. Thank you for having a home delivery service. I truly enjoy receiving my groceries at home. Our new world (during a pandemic) has forced us to stay home for safety precautions and we’ve had to adapt to home deliveries. However since utilizing this type of service I’ve learned I would rather get home delivery even without a pandemic. Once our world in back in place I will still continue to use home delivery. The online service is very user friendly, the times slots available are plentiful, & the detailed item selections are as detailed as if I were shopping in the store myself. I love being a little pampered as my husband would say and the luxury of receiving your groceries at your door step in my eyes is a luxury. Thank you HEB for accommodating your customers with home delivery service and keeping us safe at home.

Completely Broken. Had my 25th delivery today and I’m done. I have had to call with damages or missing items EVERY SINGLE TIME. Coupons will indicate they are added, but the discount doesn’t appear in the amount charged. I often get items that expire the next day or produce that is clearly spoiled. Substitutions are completely random. I have also had items removed that were “out of stock,” called the store to confirm they were out of stock and no substitutions were in stock, and then gone to the store myself to check within an hour or less, and all of the items are there. Customer service is either super nice or incredibly rude. I can’t trust that this app is giving me correct information, so I’m not using it anymore. Any five-star reviews are just to support a local company. Update: “Developer Response” is obviously a form letter. Obviously no real person read my review. There are significant stock issues and coupon issues with this app that need to be addressed. Also, new complaint: when you order alcohol the app used to have you upload a live image of your license and face for verification. Now you have to meet them in person. What’s the point of safe delivery during COVID if you have to meet a random person face to face? Would downgrade to zero stars if that was possible.

Wonderful. I love the to go app and service. I save time and money. I have used the service since H‑E‑B began providing groceries, just about always! It saves time, money and calories! The part of grocery buying that I don’t care for is that I still have to come home, write the “use by” date on the packaging, and the putting things away part and the cleaning out of old or perished items! “On -the-go curbside-shopping”, does not solve all problems, but it does solve many other ones. Ha! “On-the-go curbside” helps me throughout the week. As I think of items I need for the next shopping time, I simply add them to my phone H‑E‑B APP! I usually do not allow substitutions but this has only caused a few problems, along the way. It is good for me to go into the store every few months, just to be able to see the new things the store has added. Additionally, I love fresh flowers, the plants H‑E‑B sells and the bar-b-que! I hope this has helped someone. Have fun shopping!

Poor user experience. Please restore the Pharmacy app. The migration to the My HEB app does not provide as good or better experience for pharmacy users. 1. The my H-E-B app does not inform you of a problem with a refill. 2. The my H-E-B app does not have a feed back section contained within the app. 3. Biometric authentication is broken. The app redirects to the H-E-B website where I am forced to enter my password. 4. Overall customer experience with support teams pointing fingers to each other. You can tell they are tired of fielding customer complaints. ——— Following up to my original review. I am leaving H‑E‑B as a pharmacy customer. My medication are routinely not available based on the time the app specified. Even worse, the time and date will be changed and I am noticing that my meds will not be ready at the agreed upon time within the app. The entire pharmacy experience reflects on how poor overall customer service has become. If this company is going to front end the pharmacy experience with the this app, the entire process and procedures need to be reviewed and updated.

App is disappointing. For as much as I love the store, I just only have problems with the app (browser on pc and phone are fine!). I have deleted the app and reinstalled and no better. Here’s what happens: I try to login with my credentials — get an error my password is incorrect. I follow steps to reset the password (I’m getting very creative now bc of the multiple changes and password rules - great security tho!), and then go login to only get the error that no account with my email address (that I got all the password reset instructions to and ads as well) exists and I should sign up. I have tried the “create new account” for fun from there, but then have to go through the same steps and still not be able to login. Again, I’ve logged in on my browser to the site fine and that’s great! But the app — such a headache it’s not worth having in my experience. Certainly won’t deter me from shopping there, but the convenience is lackluster.

App is worse and worse. Downloaded the app to try curbside delivery because of the coronavirus and my compromised immune system. Except a bunch of items can’t be added to a curbside delivery and can only be picked up in person. This is probably no big deal if you’re healthy and don’t have food allergies or diet-related illnesses, but that makes this app useless to me. We’re picking up an order tomorrow that we placed 2 weeks ago and I’m terrified you’re going to force me to bring food into my home that I’m deathly allergic to. I just tried to place a second order (soonest pickup nearly 2 weeks out), but now there’s a limit on how many bags of frozen food we can buy? I don’t get it. Medically necessary diets, plus a ton of allergies, and we are vegetarian. We’re not buying your bacon or cheese, so let us buy extra broccoli. Forcing substitutions is understandable to a certain extent, but you need to remember that for some of us, your forced substitutions could be deadly. Honestly, the disappointment is severe and keeps getting worse, H-E-B. People are staying out of shops to protect people like me, who were already feeling unsafe in shops even before the pandemic, and were already regularly utilizing delivery and pickup services. How the heck are your disabled customers supposed to buy food? Please rethink your app features and center your disabled customers. I promise, if your app works well for disabled customers, it will work great for ALL your customers.

Horrible app, it will not operate correctly on an iPad. The app has the current version, my iOS software is up to date, I checked my website settings and app access permissions, but yet the keyboard to login will NOT let you click on the “123” key to be able to enter any #’s that may be in your username/password, it stays on the letter keyboard. Whenever you try clicking on the “123” key it is unresponsive and the keyboard does this side to side movement. When you click to open the login screen in Safari it gives you an error message. Downloaded the app on my iPhone and absolutely no issues. —— I do not like being forced to download extra apps on my phone. Target/Walmart/Publix/Instacart/Doordash/Petsmart, NONE of those apps have an issue, but the H-E-B app does. Plus, like other reviews have mentioned, the app/website has issues saving the curbside pick up time, you have to do it multiple times before it saves —— I think the issue here is, H-E-B didn’t create an iOS phone versus iPadOS versions, they made 1 for phones that can be downloaded on tablets. The issue with doing so, creates the probability that the app will not always display/function correctly on a tablet. And when I contacted support, they sent me a copied and pasted troubleshooting guide of check your time zone, check your access permission, check you app/iOS version, ensure the device isn’t rooted, basically the app problems are not H-E-B’s fault or a faulty update, they are stemming from “user error”.

A Lazy Shoppers Best Friend. I’m not the type of person who sits down and plans out my grocery runs! Random groceries will pop into my head with no warning and all I have to do is open up my HEB app and add that item to my cart! All week long I’m filling my cart with random items! Then at the end of the week I do fridge inventory and type in my resupply items! I choose one of many available timeslots either same day or a few days later for free. I put on my favorite podcast, drive to the store, pop the trunk, confirm my name, say thanks and drive away! It’s simply THE BEST!! I also have created my resupply list that is saved in my app it contains all the items I buy weekly: cold brew, oat milk, bananas, kale, chocolate and popcorn! Thanks HEB for making my life easier than it needs to be, love you guys!

Cannot Access My Order From App. I placed an order last week that was to be picked up a week later. Whenever I try to look at my order on the app I get an error telling me something went wrong and I have to have an account to place an order. I am already logged in and can start a new order but to look at my order and leave notes I have to log on from a computer and not the app. Also when placing an order it only allows you to choose items that are currently stocked in the store. Why not show everything that is carried by that location and allow it to be selected. That’s one of the reasons ‘allow substitutions’ exists. When orders are being placed a week in advance product availability will be significantly different. Today the store is very well stocked compared to last week. And I cannot even access my order (see above) to request specific brands that are now in stock.

H‑E‑B & Hill Country Fair RESTRICTED. Apparently HEB does not want you buying their own brand of practically anything. It looks like H‑E‑B has made a conscious and methodically planned effort to eliminate Hill Country Fair especially when you go through the app thoroughly. I really like HEBs own personal brand for not only the lower cost of the items I am interested in but for health reason as well compared to big name corporate brands. From trying to shop from this app this last month I’m beginning to think that HEB is trying to quietly eliminate Curb Side shopping without coming out and just saying so. I feel like I’m being forced to spend more money on higher priced items that I don’t even like just to get something close to what I’m looking for. I was so glad when HEB began building stores here so I didn’t have to go to the unionized KROGER STORE but at least KROGER has the entire store on their app which has made the whole curbside shopping experience much more of a pleasure. HEB, you really need to put yours and even more products on your app. Get with the times and move out of the dark ages. One more thing, I didn’t start using curbside because of the virus, I started using it because I can’t stand rap music and hard rock being blasted in my ears when I’m trying to shop.

Coupons don’t work in Add-ons. I love this app and use it weekly, BUT there’s an ongoing glitch that I’m surprised hasn’t been fixed. After I’ve placed an order, if I want to add items to that order, the coupons are unavailable. All of the coupons I had seen while shopping, before purchasing my cart, then disappear when trying to add items to the existing order. Often I can see a little banner, indicating there is a coupon available for the item, but there is no button to click to add that coupon. Sometimes I set up a whole second cart and create a second purchase during the same time slot as my first order, just so my add-on items can get the coupons, but this is only a work-around and a poor one, at that. Please fix this problem! Considering how well the app works otherwise, it’s surprising that this glitch has continued for as long as it has.

Caution!! Doesn’t apply Coupons!!!. The past few times I’ve gone to HEB I made sure to check coupons before going to the store. When I’m there in line the barcode on the app always showed no coupons could be used when the Cashier would scan. I figured it was because I may have duplicated the coupons with the in store yellow coupons (no biggie). Well after the 3rd to 4th trip where the scanned app coupon didn’t take off anything I knew something was a miss. My last shopping trip I separated my in store yellow coupons from my App coupons and PID separately. Long story short the app coupons should have saved me $25 (for 2 coupons) and when the app barcode was scanned (multiple attempts) it SHOWED ZERO $ DISCOUNTS ($0.00)!!! I was furious!! This means this whole time this darn app is scamming me and not applying coupons as it’s supposed to be doing!! Rip off!! Will start looking for in store yellow coupons until the app is fixed! I have the iPhone 11plus purchased in October 2020 so it’s not because I have an outdated phone or app either.

Shopping List Print Option. I love the H‑E‑B app and find it very easy to use when creating shopping lists. However, there’s one thing that would make it even better. I would love to see the ability to print out a shopping list, with the choice to print it out by aisle number order and also product category order as if I was looking at my shopping list in the app. I have an HP printer that supports air print. I print out things all of the time with other apps that have a air print option from both my iPhone and my iPad. Having a printed out shopping list would be very helpful on those days that I don’t have time to charge my iPhone before shopping because when my iPhone dies, so does the H‑E‑B shopping list. Having a printed list would eliminate that concern. Please consider. Thank you!

Still some issues remain. The clipping coupon area has had issues for quite sometime. A lot of time it just buffers and an error will pop up that says “we’re having issues please try again in a few minutes” that happens multiple times every time I try and clip coupons it usually takes me forever to clip them all because I’m constantly stopped by the coupons not actually getting clipped and the error message. If there’s a clip all button please add that it’s too much to try and clip everything there’s too many bugs in the app to get it done quickly. I usually give up part way through on clipping coupons. I have to constantly close the app and go back in to see which coupons actually get clipped the error message also pops up like 20 times in a row I have to click out of the app to stop it. This has happened since the beginning of the app I’m surprised nobody has noticed these issues. My phone and app are both fully updated and good internet connection. Doesn’t happen on any other app with these kinds of issues. It becomes a hassle to even think about clipping the coupons it’s very finicky what it lets you clip or if it’ll actually work lately I don’t even bother.

The Pharmacy part is real bad.... They require you to scan a prescription to even be able to create an account, so I can't even create an account to begin with if I'm not currently on a prescription. (So I guess I can't keep an up to date account of my travel vaccinations on there either, when this is where I get my vaccinations..?) Main reason I use the pharmacy is for my dog's medicine because he has lifelong seizures, and when I try to scan his medicine it says I can't connect a dog to my account either; so it won't even let me make an account with his information or my information either way... On another topic, I may have mentioned this elsewhere already; but it would be nice if this app were like the walmart app, where I could scan my heb receipt on here and save all my receipts without needing to keep the paper. Almost like heb go, which I also have, but just an additional option to be able to keep the order history on this app if I decide to not use heb go..

Getting there!. I love this app! I’ve become very reliant on it. It helps to cut down my shopping time immensely, especially since there are 3 HEB stores in my area that I switch between depending on what I’m doing in my life that day. I love that you provide the aisle where I can find the product. However, sometimes the system seems to get “caught” between stores and the wrong aisle is showing. I end up having to wander the store to find products. I also love the options to purchase “curbside” or “delivery”. It would be nice if these systems were interchangeable with the app. Sometimes, I have the intention of shopping and I make a list in the app, but then time will run away from me and I’ll need to do curbside. As it right now, I have to write down the list that I have in my app. Then re-enter it in to the “curbside side”. Quite a time waster and mare than a little bit frustrating. Over all you all are doing a great job with your updates. Just a couple of things for your consideration to make it even better.

App needs work. Update after a couple of years of use: please please please add a frequently purchased list. You can create your own list, but only have the option to add all items to cart. It would be so helpful to have a smart list that captures frequently purchased items. I love H‑E‑B and love that they’re doing curbside and delivery. That said, i use this app multiple times per week and still needs a lot of work. —there’s no frequently purchased list. It would be so much more streamlined if that existed. —the functionality of the wish list feature is super clunky. —I suspect the app does a poor job talking with the store stocking system. Items often won’t show up on the app that I know are stocked in the store. Improving those features would go a long way towards making the app more usable.

New App is Not User Friendly. I can not describe how much I dislike the new app. While the old one could have used a few other features, this new one is just one confusing mess. Earlier this week I stood in an aisle for several minutes with a stocker while we tried to figure out the coupons. Then I help up the check out line because the cashier and I were trying to figure out how to scan the coupons. Thankfully they sort of added the aisle numbers to the shopping list since my store recently rearranged every aisle. As a customer, HEB as a whole has been very disappointing lately. From fewer checkout lanes because of the new self-checkouts, to getting rid of multiple items I have been purchasing for years, to an increase in bulk-only items, to rearranging the store so I can no longer easily find anything, it takes me so much longer to shop now. They are becoming the things I hate about Walmart, and that is highly disappointing.

Great, but Missing Sorting of Shopping Lists. This app is great & easy to use. Since the COVID pandemic started, I’ve done all my shopping using the app. It has been a life-saver! I have created many different shopping lists for items grouped by categories, like Deli, Dairy, Meat, Fruit, Vegetables, Pasta etc. This makes it easy for me to shop by simply going through my various lists and reordering needed items. What’s missing is that the lists are never sorted in any logical order. They seem random. Please add a sorting capability so they can be sorted either in Alphabetical or Custom/Manual Order (by allowing user to drag lists up or down). Also need to make it easier to add individual items to cart from any shopping list by just checking individual or multiple items. Currently the button at bottom of list is for adding the entire list of items to cart. Please add a button to add only selected items to the cart.

Curbside will change your life. If you’re a mother of three and work full time like me, or if you’re living the single life and have all the time in the world, HEB curbside/delivery will change your life. I have been using their services for over a year now and have probably had less than 5 mistakes to my orders. Sometimes mistakes in my favor…. Like the time I asked for a tiny piece of ginger and was shocked to find a piece bigger than my hand. They are happy to help ALWAYS, take care in picking out my groceries, and read my notes (like firm avocados please). When you order curbside or delivery you save yourself time and you support other Texas workers. Thank you H‑E‑B for continuously being the best. My mom lives in Arizona and misses your brand and store so much. We plan to buy a new house this year and let’s just say the location will highly depend upon where the nearest H‑E‑B is. No store does more!

Delete checked items. I like the new app as it looked pretty and it’s easy to use. Also love that the app automatically organizes the items on my list by isles. And the coupons section in the new app is much better than in the old one as it shows eligible items on the same page. There’s only 2 features that I hope it could have. I hope there’s an option to “delete checked items” or even simply “delete all the items on the list”. I used to be able to clear the list in the old version H-E-B app but not in this new one. Personally I think “delete checked items” would be more practical since occasionally customers might not get all the items on their list and have to save it til the next trip. The other feature that exists in the old app but not this new one is adding weekly special items to the list when browsing weekly ad. In this new app the weekly ad is just an image with a zoom-in function. If I want to add something on the ad to my list, I’ll have to switch to my list then search for the item and add to my list.

The pharmacy app. I am so angry about the pharmacy app. In fact, I am so angry that I am probably going to transfer every one of my prescriptions to a pharmacy that doesn’t expect me to do their work for them. You have become the Walmart of pharmacies. Next, you will have us all working your cash registers for the experience of doing your work for you but will probably ash your customers to pay HEB for the experience of working in your store. You may think learning an App is not a big deal but having to learn vastly different apps everyday makes me furious. Either make the apps all the same or get out of the app business. I live in a senior citizen I dependent living facility in Kingwood. Nearly every resident (all 135 of us) get our prescriptions at HEB. Guess what, there is talk of a mass exodus from HEB because of your useless app. Believe me, we all have some pretty expensive meds but you don’t care because if you did care you would have realized that you would lose business. I have no problem with your HEB online grocery purchasing but wow, you guys blew it with the pharmacy app. Say goodbye to my $400 a month in prescriptions and my best friend’s $1100 a month in prescriptions.

Great but could use some changes and additions. I am enjoying using the new My H-E-B app. There are a few changes and additions that I think would make it better. Shopping lists are ordered by category rather than by physical location. This is actually nice if I am verifying, for instance, if I have included all the beverages I want. But physically beverages are spread across the store, by the checkout, in Dairy, and in aisles 1, 9, 10, 11 and 15. When I walk the store, I want to know what aisles to visit and what is in each. Without an option to display the list in physical location order, this is difficult. There needs to be an option to delete or clear “all items” from a list. Right now if I want to get rid of all the entries for what I just bought, I need to either delete the whole list or delete each item individually. There needs to be a more efficient method to copy items from, say, my Wish List to this week’s shopping list. Right now one needs to copy one item at a time and each copy requires multiple clicks. If there was a “copy, move, or delete” option that lets one select multiple items then select the copy/move/delete operation, this would be streamlined. And it would be very nice if I could view and check-off while shopping on my Apple Watch. I know some of these requests could take quite a bit of work, but I think they would be do-able. TIA

Organize by aisle. With the old version the app put my list in order according to the store’s layout. Blueberries were at the top because produce is near the entrance and shampoo at the bottom because that’s on the far side of the store. I could walk through the store & get each item on the list without doubling back. Now with the new version the items are categorized (which is fine); however, the categories seem to be listed alphabetically on my list which doesn’t match the layout of the store. Now, first up on my list is butter because that’s in Dairy “D” which is in the back of the store. Blueberries are further down the list in Fruits “F”. Worse than this, even items within each category aren’t organized by aisle. So if I have a long list of items in “Pantry” they aren’t sorted by aisle so I have to look at the category & then keep checking as I get to each aisle because 2 items on the same aisle in the store are not organized together on the list in the app! Very frustrating. Organizing the list by category/department is fine, but please fix it so that the list is in order of the store. Thx!

Love…but file crossed off items. Your app is great and after my other general grocery list app was discontinued I started using yours full time. There is one major flaw and it’s driving me nuts and has to be bugging others. In the list view for items I am coming in to buy, PLEASE PLEASE PLEASE move the checked off items to the bottom. I miss buying stuff all the time because the actual list has everything in it, is super cluttered and I have to scroll like crazy to make sure I’m not missing anything. I should only be seeing the things I want to buy on that trip. Don’t remove them, just put the checked items at the bottom so when we make our list we can find the stuff we usually buy at the bottom and move it up to our active list. We all usually buy the same stuff each week anyway. Thanks!

Stop Making Pharmacy Section a Pain to use!!!. Access to most Pharmacy tools are a serious pain to use. Password login EVERY SINGLE TIME, sometimes with the addition of one or more Captchas??? Get Real!!! I’m trying to either reorder or check the status of my prescriptions. I use secure, cryptic passwords, generated by a password manager (the app doesn’t integrate with password managers, or even the built-in iOS Password Management System, so I have to exit the app, open my PW Manager, search for and copy my H-E-B PW, so that I can go back and paste it into the app.) Can’t H-E-B find an app developer who is capable of adding an option for FaceID/TouchID authentication? Again, what’s the deal with Captcha’s on a phone app, especially an iPhone. Apple is working to make their software capable of supporting a password free environment (fully biometric), H-E-B seems to be moving in the opposite direction with this app. I Love H-E-B stores, I only wish I could say the same about their services software.

Nursing School LifeSaver. Well, before the Pandemic hit, I was utilizing curbside pickup for groceries because I was/am in Nursing school and teaching part-time. My time is more valuable now than ever before and with the ease of adding and editing (produce and bulk items) in my cart. I can plan and pick up. This is essential as a planner to know I am getting quality products without the hassle of returning items that don’t fit my liking. After several months close to a year, I can say H-E-B has the set up right for you to be efficient as a grocery shopper on the go! Thank you for making my life just a little bit easier as I try to study to save the world and teach young minds that one day hopefully will change the world too.

Unnecessary extra clicks. Why can’t I delete this stupid wish list??? I just redownloaded this app onto an additional device, and it’s a million times more frustrating! want ONE shopping list so I can add items at different quantities easily and quickly from the search results without picking an item...choosing a shopping list...confirming that I want to add it...dismissing the annoying ‘added’ banner that sits at the top of the page forever...then x-ing out of the product...then going to the shopping list to change the quantity... It’s an endless maze of never-ending extra taps to do what worked so efficiently before. For some ridiculous reason every time I click between shopping and my checkout list, it also just adds a page on top of the old one, rather than jumping back and forth, which I didn’t realize until I tapped out of one page, and found my entire activity history stacked in pages one on top of the other. About ready to delete this whole app and set my other device to never update. Or just go to Kroger.

Needs an option to search nearby stores. I live very close to 3 H-E-B stores, and many of the products that I want aren’t available at all 3, which makes perfect sense due to the close proximity. I shop at all 3 every week. Further, there are many additional H-E-B stores that I’d be willing to drive to to get a particularly desirable item if it wasn’t stocked at a nearby store. The old app allowed me to search for an item, then see the closest store that stocks it. With the new app I have to select a store before searching, then if I don’t find the item, I have to select a different store and search again. This adds an unneeded layer of complexity. I’d really like to have an easier option to see items that aren’t stocked in my selected store. I will keep using the old app as long as I can because the option to search nearby stores is important to me. I really hope this old function can be added to the new app with the next update, because otherwise the new app is great!

What an upgrade. I love all the new features this app adds. For example looking up your coupons. It’s so much easier now. Like that my coupons are actually working as well. One of the little things I wish it did, but can like without is 1. Let me know which coupons I used just because I was trying to figure it out at my last visit. Ended up being able to figure it out on my own, but would be cool to match the coupon with the receipt and 2. If an item is not in store I would like to be able to communicate that thru the app if it shows that it is in fact in store. In the past month there has only been 2 items that said were in store and turned out not to be there, so I just think that would be cool to have that option, but again can live without it.

Major missing feature & problematic change. Since the COVID shutdown my family has used this to order our curbside groceries. Overall we appreciate the simplicity of the app. We use this every week so please don’t take this review as a hatred of the app. We are grateful but frustration have been building. There are two major areas that need improvement. Both center around the fact that my wife and I both work on the same order from different devices. There was some technical change in the last three months that makes this difficult. First the counter on the cart stopped updating when upon loading - this means the cart appears empty before we import an old order so we assume the other person has not added any items yet. Not true most of the time. The missing feature is the ability to see when and how the order was added to the cart(the how could be some sort of small icon over the image to symbolize the import) and at seeing when it was added would also allow us to know that the additional items were purposefully placed. Honestly at the core of the issue is that the app isn’t friendly for multiple users. It has even started glitching when we are both trying to work on the list when it never used to. Sure we can work around these issues but it makes us hate the process. Please consider heavily the frustration and anger this causes us and likely others every week, and recognize that a feeling of dread when we need groceries isn’t good for business.

Delete checked items and Wish List. I like the new app and love some of the new features, like being able to place curbside orders straight from my list. I feel like there are still some clunky aspects to the app...I have to tap through several options to actually add something to my list when it seems like simply selecting “add to list” should suffice. Also, I would love to see the option to delete checked items made available. I usually have one or two things on my list that id like to carry over and right now, my only options are to delete each checked item individually or delete the whole list. I’d also love the option to delete the “Wish List” from my lists. I never use that and always having to select which list I want to add things to creates more tapping requirements. Overall, I think it’s a great app and will continue to use it for most of my H-E-B needs.

H‑E‑B Comes through. The app works great. I did have one issue which H-E-B solved. The story unfolded like this: The H‑E‑B app worked great until, apparently after an update, they installed a version on my phone that is incompatible with the phone. Then, when I would run the H‑E‑B app, it would say that I needed an update. When I would go to the App Store to update, it would report the update would not run on my phone, and would ask if I want to download an older version, which, of course I did, but it would never download. I had to switch to using their website instead to shop online. Finally their customer service figured out that if you MANUALLY delete the incompatible app, you can THEN download an older version which is compatible with an older phone. I struggled for a couple of weeks with this but H‑E‑B was able to solve it in a few days once I reached their customer service. Things are working nicely again!!! H‑E‑B curbside service is great!

Incredibly useful. I love being able to make my shopping list on my phone. And not just in my notes app but being able to put specific products on my list with a picture, and it tell me which aisle! My husband is lactose intolerant, so it’s handy when looking for dairy-free items across different HEB’s in my area. The coupon features are great too.. if I remember to show it at check it out. It’s great to be able to look through all the coupons in the store and on the items I’m already buying. Some suggestions: -It would be fantastic to browse products by aisle. Say I’ve never been to a certain H-E-B before or I’m not familiar with the products they carry, I’d like to be able to browse them all without searching a specific word/product. -MY BIGGEST SUGGESTION. It would make my heart so happy.. put a subtotal feature in the regular lists! I can only get a subtotal if I’m using curbside or delivery but I WOULD LOVE to know my subtotal while making my in-person list. Right now I just add the items to the curbside/delivery list to figure it out. It’s an extra step, kind of annoying, but I want to make sure I’m getting what I need and staying within my budget. It’s such a great app— it looks great and it’s easy to use.

Transparency is lacking. I used to a proud H‑E‑B customer, but now I feel duped. I have always been a deal seeker and coupon cutter. I would normally not go out of my way for a better price, but due to the current economy it has become necessity. Recently, I had plans for a trip to H‑E‑B and another store. I was using both store’s app to compare prices and create my shopping list. I was surprised to see most of my items were higher at H‑E‑B. The variation was 10 cents to $2, with all the items on my list it would have added up to about $20. I went to H‑E‑B and purchased the items on my list, but started to notice some of the price differences. I looked at some of the items I had planned to buy at the other store and noticed the labeled price was about the same as the other store. Why??! It turns out that the “Free Curbside” is not free, many of the items include an up-charge. I have not been able to find a way to tell which items have an up-charge and which don’t and how much each upcharge is. All that I know is, is that I will never do curbside again with H‑E‑B; because if you are buying a cart full of groceries, it will probably be around a $20 “free curbside” upcharge , that is not disclosed whatsoever. I am also very disappointed on how the coupons are applied. There is no transaction history of your used coupons in the app. Several times I have purchased items because of a coupon to find out later it did not get applied.

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Useless App. I agree with other reviewers, H‑E‑B does not let you know what product is in stock or out. I understand they have the substitution option, but certain things you cannot. I ordered certain Gatorade for my husband for pick up, but H‑E‑B did not inform me they did not have it in stock. I drove out there and an employee came out telling me they don’t have it and I didn’t check substitute. I asked the employee why didn’t they inform me instead of wasting my time coming there and they do not have it. Not to mention, I waited over 20 mins just for her to tell me they don’t have it. She told me the app should have informed me of the out of stock and there was an app issue, but that was the first time. I left, 2 hours later I get a cam from an H‑E‑B associate telling me to pick up my order or I can pick up up next day. I called and confirmed and another associate told me oh no, my order was not in stock 🤦🏻‍♀️

One fatal flaw. This app is great if you just want to search what is in stock or try to find the location of a product in store but if you want to order curbside just do it online. Every single time I try to order curbside through the app something will not load. Last time is refused to save the time slot I picked no matter how many times I would go back and save it. This time it refuses to save my card info so i can’t pay for my order. It is very frustrating adding everything to my cart just for the check out process to fail and I wasted all my time. Luckily my cart saves on my account so when I switch to online my cart is there but the app should work as it is set up to do.

Makes Getting Groceries More Enjoyable. I absolutely hate grocery shopping, so being able to use the My H‑E‑B app to shop from the comfort of my home makes things so much better. I also love being able to add things to my list throughout the week as I think of them - it’s very convenient and I have less “I meant to get that at the grocery store moments”. One of my favorite features is to look through past orders and add to my list based on those. It’s especially helpful when I am remaking something from our menu from a previous week. I don’t need to look up all my ingredients from a recipe or try to remember what I got before because it is already on the app if I’ve ordered it before (which is likely for us since I remake a lot). Lastly, I love the suggested picks and meal ideas the app provides. It really helps me try new things and find items I would have never thought to grab or would have glanced over in the store. I would definitely recommend this app for the ease, added health safety in COVID, and ideas it gives that make shopping and preparing food for the week more enjoyable.

Time Saving App!. I’ve recently switched my grocery shopping to HEB because of the new app. I avoided HEB because I wasn’t familiar with the layout of their stores. With the new app, regardless of which store I go to, it tells me the location of my entire list ( it’s it’s carried in the store). Two suggestions that would improve the app, for me: 1) The ability to delete all checked items on my list. 2) The ability to “unclip” a coupon. That way, if I’ve used, accidentally clipped, or no longer want the coupon, I can unclip it. Right now, I’m stuck with a coupon that I accidentally clipped.

A few suggestions. H-E-B does a great job on so many of their products and with their service. I think the changes to the app will be beneficial in the long run but there are a few things that would help. First would be the ability to sort a list by department or by aisle location. It is difficult when shopping to scan through every category department to make sure you picked up what you needed without having to double back in the store because you missed something. The sort by department is nice is helpful when selecting your list initially, but when shopping I want the ability to sort by aisle. Also it would be nice to set a specific store as your favorite so that you don’t have to continuously search for it. This is particularly helpful if you shop at a store that is not necessarily the closest one to you. I’m also having trouble deleting some items from my list that are no longer carried. Some I can delete, but others I receive a message saying the item couldn’t be deleted and to try again in a few minutes. I’ve tried for a couple weeks to no avail. Thanks for the continued efforts at improving the app.

Needs 2-Step Verification ASAP. Woke up early this morning to find two fraudulent curbside orders ($450+) under my account. They requested pickup at 7AM at two different locations, hoping they can get away with it before anyone figures it out. I had to call the two stores after 6:30AM to actually speak with someone at curbside, so they could cancel the orders. I deleted my payment info and changed my password. I also logged into my account online and these scammers had attempted to place a third curbside order! I then shared my screenshots and experience with my local moms groups, and it appears that these fraudulent orders have been going on for weeks! H‑E‑B: please tighten your online security! Everyone else: please remove your payment info from your H‑E‑B account!

Almost perfect. I loved the old H-E-B app for my grocery lists. With the new app, I was impressed by the integration of coupons and the grocery list! It made it so much easier to browse coupons, select one and then shop that coupon and add the specific item to my list. While building the grocery list, this app is perfection. However, shopping using the list needs work. Firstly, the old app just sorted all of my items by aisle rather than section, which made it wonderful to streamline my grocery visit. The new app is now sorted by sections (baby, dairy etc), which in theory is nice, but the items are not sorted into aisle order within each sections. So the “Beverages” sections goes aisle 13, 15, 13, 2. If all of the aisle 13s could be grouped together, that would just make it so much easier. On the old app, when you picked an item from your list and checked it to cross it off, the item was marked through and moved to the bottom of the list, making it very easy to know what remained. Not so in this app. I had to search through all of the items (not in logical store order) to see what was remaining. Hopefully an update will work out these kinks!

Coupons don’t work right. Not that it was a great app to begin with, but the old app was better. For starters, at least on the old app every coupon I clipped was applied at checkout when I bought the items. I’ve been twice since switching to the new app and both times I’ve gotten home to find that multiple items I’d clipped coupons for the night before shopping did not get applied. The first time I let it go, but now I feel like I’m owed money. From now on I’ll skip the app and use the paper coupons hanging on the shelves in the store. I wish I had already because I’d have saved close to $10 on digital coupons that didn’t work. The other thing that irritates me is that on the new app it no longer defaults to sorting the clipped coupons by expiration date. I can manually tell it to sort that way but it’s a pain.

Not every item on app that’s in the store. Over all I love the app and I have used curbside 3 times and every time I use it I always have at least 1-3 things that I can’t get while using the app. For example I know my store carries hot Cheetos and gebhardt enchilada sauce and for some reason on the app it’s like those items doesn’t exist. So I have to go in the store for those items. Which isn’t that big of a deal but it kind of defeats the purpose of doing it strictly “curbside”. And I have noticed it with little everyday items not being in the app. I know certain items that show unavailable but with the things I need there is nothing there. Hopefully there is a fix for those things because then I would 100% love the app

Add prices please.. I love my H‑E‑B app! I use it every-time I buy groceries. Whether it be a quick trip or my weekly grocery shopping. It helps me not forget items and know exactly what isle to go to for an in and out experience. I appreciate the items being checked and not deleted until I chose to do so, as I buy a lot of the same products. Adding the clip coupon option was especially genius. What would make it a 5 star rating for me would be to add prices so that once you are finished shopping you will know how much your grocery’s will be. This would be especially helpful for those who are trying to stay on a budget. I know prices change often but with today’s technology I’m sure it can be done. Thanks!

Several app shortcomings. First, there’s no way to zoom in on a photo. I get that the item descriptions aren’t the responsibility of the app designers, but they are inconsistent and inadequate. The decision to prevent zooming in on the photo to read the label has led me to order the wrong item multiple times. Second, related to the first, there’s no way to mark an item as “don’t buy this again”. They flag products you’ve bought before but, well, see #1. Third, the cap barcode icon trading places with the clear search string icon is just a boneheaded decision. There’s space for both all the time. Finally and worst, is that you get a notification when the order is short or contains substitutions and tapping the notification takes you to the as-shopped list, but it doesn’t indicate what was shorted or substituted. You are expected to have memorized your shopping list and compare the items and quantities to what’s shown. On the positive side, the app is much more usable than others I’ve used, listed shortcomings aside. And there’s far less intrusive upselling than other grocery apps.

Driving company profits, not customer convenience. This app doesn’t include even half of the items in the store. The app seems to only include items that have higher margins for the company. For example, they don’t include 1 gallon containers of milk, but they do include 1/2 gallon of milk. Per ounce the 1 gallon container is less expensive than the 1/2 gallon of Organic milk that is the only option. I don’t mind the app trying to steer customers to items, but blatantly exclude items is just not right. I’m looking for an app that will allow me to scan anything in my pantry so I can keep track of what I have. If any app should have every item in my pantry, it should be the app for the store I buy EVERYTHING from. Curbside delivery is even more limited. This I understand, however, there should be an option to pay a fee for items that are not currently offered for curbside.

Finally!. Everything I wanted out of the HEB app is now available. I’m a frequent curbside shopper so having it in-app is a huge plus. I love that I can choose which store for curbside and in-store. The one closest to my house does not have curbside and the one that does is on my way home from work. So I go to both. The coupons and shopping lists actually work now! I will always be a lifelong customer, but this upgrade really sealed the deal. I’m so pleased! My only suggestion is having the ability to sort our shopping lists by aisle in chronological order rather than just category, for when I do have to shop in store. Makes it easy to get in and out faster. Thank you heb!!! You listen to your shoppers.

Pharmacy User Only. The app is generally good but the pharmacy function brings an annoyance from the old app. Easy to fix and immensely helpful: please provide a filter to eliminate expired prescriptions. They get in the way and accumulate over time. If someone wants too look at old history they can turn the filter off but generally the expired stuff makes finding prescriptions a slow and tedious process. It is easy to see with a little thought other useful filter options but none as significant as cleaning up the list. Designers should give this a little thought as other filter options are apparent. Otherwise, the app does its job at least for the pharmacy.

Needs work. The app is ok…I don’t like how you can’t share a list with someone. It makes making the lists obsolete. If you place a pickup order, you’re charged more for each individual item, but if you can share your list with someone who’s going to the store they can get what you want. My mother is on a fixed income and can’t always go to the store for health reasons, but she should be able to make a list and share it with me so I can get her stuff for her. This way I know I’m getting exactly what she wants without her being charged more. Also, switching between stores to try to find certain things is tedious. I’d like to be able to type in what I want and find out which stores near me have it without having to switch to shopping in store at each different store.

Terrible. This app is literally terrible which is such a shame because I am a big STAN of H-E-B. I have had this app got all of ten minutes and an error message popped up saying, “Something went wrong. We ran into an issue. Please try again in a few seconds.” I tried again a few seconds later to no avail. I turn off my WiFi and used data and it popped up. I turned of my data and used WiFi and it popped up. I used both Wifi and data and it still popped up. (P.S. I checked the other apps on my phone and this was not an issue) I completely exited out the app and it was still an issue. I restarted my phone and it still popped up. In the past ten minutes it has popped up at least 50 times and I’m not exaggerating. If I wasn’t so stubborn I would have already given up.

No total?. It seems insane to me that this app would let you make a grocery list that doesn’t include a total cost for the items in the list. It doesn’t even show prices for individual items so that the user could at least do some quick math and try to figure it out. Only the curbside and delivery options show prices, but those are inflated and not the same as for in-store shopping- which is also very shady, because it’s not explicitly indicated (in fact, the curbside fee is often still listed as free when these extra charges are added). There’s not much transparency. However, what IS clear is that there is a capacity to change these things to benefit the consumer, but the company chooses not to. Much to think about.

WOW. I usually hate to leave reviews for the apps I use, but I just got back from a long trip and I was not in the mood to spend 2 hours of my precious time doing ALL the shopping. The new version of H-E-B app made my life sooo simple!!! I loved checking all coupons and adding applicable products so easily without having to find them all across the store, or without adding something that doesn’t apply. I loved how I do know exactly how much costs every ounce of product and I can compare easily between brands and how I’m actually saving for my coupons. I saved over 25 dollars PLUS, my delivery WAS FOR FREE!!! Texans, always go local!!

Clean up this app!. I have used the locator search function for quite a while. Now I see there is a new app called “My H-E-B”. I downloaded it and have used it to order curbside. Yet each time I open the app it tells me I should down load the new app even though I already have it on my iPad. I also notice the search function brings up lots on totally unrelated items which makes the review process clumsy. Why are pickles associated with pizza? Tighten up the search engine so it returns fewer, more relevant, items. When I went to add a couple of items to the list I originally entered at placement of the order the guidance on adding was not clear. Once I think I added the items, there was no indication if the change was completed. I noticed the cost changed & new items appeared on my list but that was it. Again, a clumsy handling. Thanks.

Delivery. The delivery works but could improve. I have gotten orders covered in condensation, molded produce, or punctured produce. Not the best service considering all the fees. Wasted money on some orders with molded or damaged items. Will not use again after the third delivery of gross products. Disappointed with service considering the circumstances. 4/29: Tried again per my fiancé’s request only but found customer service is terrible. Also a refund for what? How can I return damaged items during a pandemic ... also we need everything we order and can’t afford to go out again with those prone to illness. That is why I ordered them... also if your expecting them to answer customer service calls I wouldn’t hold my breath. If you love H-E-B like I do just wait till the pandemic ends to go there or expect to lower your standard temporarily while spending a bit more money for your family’s safety. Upped one star because they offered to refund though not sure how to return items in the trash. I am glad my money goes to H-E-B drivers and employees anyway 🤦‍♀️😅 Thank you all for risking your health for those prone to illness!

Almost perfect!!. I only have one small complaint...To be able to add to, change my order or change the p/u time I have to CANCEL my order & start over. I saw the words for the option to add, but it wouldn’t allow me to. If I was allowed to go back & change an order: add/subtract items, and also to change the time, within a reasonable time limit, that would make this the PERFECT curbside shopping experience. Also, I wish there was a way to mark our “usuals” or favorites that we order most times. And, thank you for making curbside available to SNAP recipients. It is very much appreciated! I really don’t want to be limited to WM, sorry, not sorry🤷🏻‍♀️

H-E-B is the gem of Texas!!!. A lot of things about Texas wear me out *cough-Gov Greg-cough* but H-E-B and it’s accompanied app do not. Their app is incredibly user friendly and such a time saver! Even if you aren’t doing curbside (which at this point with covid surging again why aren’t you?!) you can still build your shopping list on the app so you can cruise through the store quickly as it tells you what aisle the items you listed are on. They offer special coupons on the app—you just save them and have your checker scan your app before you pay! All in all the H-E-B app is a must!

Feature Request. Let me start with - this app is good, gets the job done - and I love H‑E‑B. We are so glad that they are in our community! There were some features in the original version that need to be returned, please. First, the original list sorting. It used to be that once you checked an item off the list as you were shopping, it would drop to the bottom of the list so that only the items you were still looking for were immediately visible on the screen, still sorted by aisle. Second, the app had a feature that allowed you to dump a grocery pickup list back into the in-store list. Moving an in store list to a pick up list is still a feature; having it work the other way would be SO useful because most often by the time you finish making the order H‑E‑B tells you there aren’t any available time slots for the next three days. Keep up the good work, H‑E‑B!

Almost there.... Updated : sort by aisle has been added but the citrus is still showing up at the bottom of the list where produce is showing at the top 🤔. I would like to be able to use one list over and over. It is a bit cluttered when items not needed remain in the current list view. However, great improvement. Thanks for listening, I love my HEB. I prefer the old app as my list was in aisle order. Now my list is all over the place. I'm still using the old one as long as I can. Now for curbside it's great. But I don't do curbside most of the time. If I'm missing where to sort my list by aisle instead of groups of food which may not all be on the same aisle please help me out.

Curbside/delivery app. This has been life changing! I have covid and no family that lives close by. My boyfriend works 60+ hour weeks and I do a majority of the cooking.I didn’t know how I was going to make it work when I found out, there was literally no food in our apartment and I didn’t know where to start. I found the app, download it and started shopping. I thought it was amazing that this app exists literally save my life. I know that sounds overdramatic but it really has helped in so many ways, I love it and I don’t think that’ll ever shop any other way! Thank you guys so much for creating this it’s just absolutely amazing!

Good Luck if you don’t like the substitution. I tried the app to order a fairly specific item. I understand substitutions are necessary as I have to do that when I shop at HEB. The problem is when the item is not compatible with what you ordered. We ordered an unscented item and the substituted item was scented. I received the substitution info at the same time I got the notice the order was ready for pickup. I couldn’t find an option on the app to cancel or return the order so I called the contact number on the app. The person at the store also did not know how to cancel or even return the order. She did provide another phone number but that department’s hours are 8-5 MF. It’s been about 12 hours since our order was completed and we still don’t know what to do with the order. I guess I will need to go pick up the order and immediately return the item. Not very customer friendly!!

Works fairly well. overall this app is functional and easy to use and understand. the UI is pleasing and navigation is straightforward. However, my biggest complaint is with the search engine. Whereas most search engines would refine a search based on how many terms you add to that search, this app seems to do the opposite. For example, when i search “vegan gluten-free” I get a list of items that are tagged with vegan OR gluten-free, but not both. I know that I can filter my search by dietary needs, which has helped! but the problem persists in other ways. If I search “Siete Almond Flour Tortillas”, I might get that product, but I might also get any of Siete’s products, anything to do with almond flour, and every tortilla and tortilla chip they have in stock.

Nice app. Love the new app so far, but I wish I could add items to my list while viewing the weekly ad. I’m not sure if there’s a way and I just haven’t found it, or maybe I’m the only one who makes their list based on what’s on sale for the week. In any case, it’d be helpful if there was such a feature. Also, if there was a way to unclip coupons, that’d be nice. I can’t seem to scroll through the coupons page without accidentally clipping a bunch of coupons I don’t need. (Thanks a lot, heavy thumbs.) I know it doesn’t make a difference in the end, but the extra coupons don’t “spark joy”, and I like decluttered lists, whenever possible. All in all, I’m liking the new app so far. Thank you H-E-B. Keep up the good work!

Lists need to be in order by aisle.. The list ordering does not make any sense. Things appear to be grouped by category, and those categories are in alphabetical order. Then the items in each category are also in alphabetical order. Who shops like that? The aisles my items are in essentially end up in reverse order, with dairy and frozen food near the top of the list and produce near the bottom. Just a simple list in aisle order would be far more useful. Also, after adding an item to a list the "Item added" notification covers up the X to close that item's page and return to search. This creates a long delay between adding an item to my list and moving on in the app. The placement of the alert needs to change, and possibly it should just return to search results immediately.

App annoyances. The recent changes to coupons are so very annoying. Too many steps and too time consuming to get to what you want. It was better before the update. Weekly ad could be more user friendly. For example, under product categories say bacon is on sale. Don’t list umpteen varieties of the same item. Let the user click on the bacon if they want to see what options are available. Current scenario is a big time waster. Also, page view is difficult to read. Stop making “add to list” a multi-step process. Automatically add items to most recently used list. Allow users to delete wish list.

App Works Well, But…. The app works great overall. It’s easy to sort items in my list by aisle. The curbside feature works well also. It’s easy to add items even after submitting the order. One thing I do have to say about it is that the tablet view, or at least the tablet view on the iPad is off. It looks like it’s the size of a phone and expands until it mostly fills the screen but has significant black edges on the left and right sides. The proportions are all off too. The sizing is like that of a phone and not an iPad. I’m a mobile developer and I can’t say that I’ve seen anything quite like that before. Why the developers can’t get the proportions right when they work for a multi-billion dollar company is beyond me.

So convenient but....... It’s so convenient to shop with the app, check out and then pick up the items, but I am getting frustrated with having to always look up my favorite items, ones I order on a regular basis, is there anyway you could add a “favorite” option to make those items easier to find so they can be added to the list. Or maybe a more convenient history of items instead of scrolling through previous orders to find what you need/want to reorder. Thank you for this wonderful service!

App needs some work. I like using the H‑E‑B app since we do curbside and delivery orders often, but there’s a few things that need work and would make it easier to use. There is nowhere to check in on the app, even though it encourages you to via text and notifications, when you do curbside. There is also no way to contact the shopper or the shopper you if there is something out of stock if you want it replaced, like on instacart. It would also be nice to track the driver like on other apps, because sometimes the drivers are really early or really late and if you work outside of the home, seeing when to expect them versus just getting a time estimate would be helpful. Lastly, the app doesn’t always show you what the website does while the shopper is shopping - for example, what has been shopped for and what hasn’t, what was out of stock and options to send them suggestions for things that were out of stock. The app says it has this to review but it never works when you pull up the app. I have the latest version updated as well, and it’s not a phone issue. Hope these get fixed! We love H‑E‑B. The app could be better is all. :)

The coupon area is still messed up. Ever since a recent update, I’m having even more issues with the coupons. I have my clipped coupons arranged by expiration. I go through them one by one, adding products to my list, based off of the coupons. After adding the product to the list, I go back to my clipped coupons, and now it keeps starting back at the top of the coupon list every single time, which is super annoying when I have 100+ coupons to go through and products to add. It’s a lot of scrolling and confusion and frustration and super time-consuming. Please fix it. Also, when I’m going through and selecting new coupons, I don’t want to see all the coupons that I’ve already clipped before amongst the unclipped coupons. That’s also confusing.

Failing during the crisis. We added just 2 items to our cart, planning to add more later. Even though our pickup time was 4 days out, it started telling me I couldn't add more items after the 4th addition. I HAD A TOTAL OF 6 ITEMS IN MY CART. Went back and forth with support on Twitter and they were completely clueless, giving me boilerplate responses to questions I wasn't asking. But apparently during the crisis they are limiting cart additions to 4. That would be fine, IF THEY TOLD YOU ABOUT IT. The help page says you can add items up to 4 hours before pickup so that's what we were assuming. My pickup now is in an hour, they just texted that 3 of the items weren't available so I'm going all the way to the grocery store to pickup a grand total of 3 items, and this was supposed to be my family's shopping for the week. We are hugely disappointed and frustrated, HEB. If you want to fix this, let the user know what the limits are UP FRONT.

Loving it! Could love it more though.. So far, I’m loving this app. It’s easy to use and has quick, responsive functionality that doesn’t drain my battery like shopping on the website did. A couple of things I’d love to see added though: 1) The ability to save items to a favorites list by simply tapping an icon in search results rather than having to visit every. single. product page. (See Walmart Grocery App for inspiration) 2) The ability to process issues with the order within the app, such as missing items, returns, etc (again, see Walmart Grocery App) 3) The ability to see subs to my order when tracking the order 4) The ability to have multiple phone numbers associated with the order (sometimes I pickup and sometimes my husband does, depending on who is available at the time) 5) and please add store categories to the filters when viewing search results! For example, I was looking for dairy free ice cream, but when I search “dairy free”, there’s no way to narrow down to the frozen department for viewing search results. Just my 2¢. 😁 Thanks for a great app!

Feedback. Searching for products has become a bit easier. Used to have to search for the product by exact brand and name. Some product availability seems limited compared to in store - maybe I’m not searching correctly. The few times I’ve had substitutions I wanted to switch and requested a call, I NEVER got a call and ended up with the substitution. My sister lives in north Austin and has not experienced the same so it may just be my saved store. Overall, I appreciate the ease of shopping from home and driving to the store to have someone else load it into my car.

HEB Review. HEB has been a Godsend since we had started using during COVID Pandemic. The App is easy to use, and everything is easy to process. As far as HEB is concerned, I’m a customer for the rest of my life. I will continue to use Home delivery regardless of our situation. I forgot to mention, I am disabled and my wife is my caregiver. Thank y’all very much for coming through at our time of need. PS: Why are you charging $9.95 for your fee? It use to be $5.00. Older people on fixed incomes and in need of this service, it is also difficult for us to get out of the house. (Disabled)

Not happy!. I shop at HEB every week and now the app does not work because I have an older iPad and IPhone, just as the previous reviewer stated. Even Apple still updates the older iPads and IPhones with critical updates. Why is HEB requiring us to purchase a new iPhone or IPad to use its app? Not everyone can afford this. All of my other apps are still working. This is discrimination against poor people. I sure hope you continue to use the yellow paper coupons in the store, since the app is now useless. You have now made it harder for me to find coupons and save money. I also hate that the app continually asks if I want to use my fingerprint every time I login. No, I don’t want my fingerprints on your website. There should be an option in the personal settings, so it does not ask each time you login.

Issues. Would love to have an option to delete recent searches, saved coupons, and past purchases. I’d also appreciate being able to view all coupons except the ones I exclude. For example, I‘d look at every coupon except those related to Beauty and Flowers. As it is right now, you can look at all or just one category at a time— just a suggestion! Finally, the process I went through to download this app was frustrating and exhausting. I tried to create an account. It said try again in a few seconds and I did so multiple times... nothing. Then it shifted to “Something went wrong. Could not complete your profile.” I deleted and redownloaded, and it took 6 minutes loading, only to kick me off. Fed up, I decided to go in as a guest, but it said “Something went wrong” again. I waited a week and tried again, finally it worked.

Very convenient. We have used the curbside twice now and have really enjoyed it. I’m all about saving a few bucks, and even though items are slightly more to pay for pickup, I notice myself not buying unnecessary items that I see when I’m at the grocery store. HEB has made it really easy to utilize coupons also within the app! Ingredients and details are listed for items, fresh items are available, it’s all been very easy to use. Show up when your number is called and someone comes to your vehicle to load the bags. Super easy.

So much better. This app has improved so much and works really well. My only request is that they make the lists easier to work with by implementing integration with Siri and shortcuts. How great would it be if I could easily add to a list without having to go into the app, find a list, and use that system. Maybe reminder import would work as well. Also, please add a “search for specific item” button for the “general items” in lists so you can convert list items to specific products for adding to the cart. I currently maintain my list though Alexa and other systems and it would be great if I could just do it with HEB.

They care about texans… 🥹. I love this app because you can scan coupons only for the store and i do save lots of it during payments from about 5 to 8 dollars in a transaction. I also use the 5% cashback card so it is a great way to save and help yourself out. Specially during this hard times. But what i love the most is… i grew up in texas and my grandma took me and my mom to H‑E‑B in Brownsville downtown in 1991 or 92 and i remember we use to purchase there since i was a little boy. So now i am an adult and I’m helping my mom out.. it’s incredibly how a grocery store can be really part of your life… i love you H‑E‑B please keep doing the good things to your fellow Texan people ❤️ 👏 🤠

Not easily navigated. (Update to add that the developer responded. Apparently at the top where it states “In-Store or Curbside” you have to select the drop down and answer which one you want. I think they should change it to “How do you want to shop?”, so that you know it’s asking you to make a selection. I am new to shopping with H‑E‑B. I am trying the app for delivery and I cannot for the life of me figure out why it won’t let me add items to a cart, but only to my in-store shopping list. It’s oddly confusing and I imagine they lose business because of it. I have no issues w the Walmart or Kroger apps, and I’m pretty tech savvy, so it’s annoying to me.

Better than the old app, but you can’t share items. It looks and feels way nicer than the old app, it’s faster, it’s easier to switch which store you’re in at the moment to get which aisle to find an item on, and you can actually see small pictures of the items in your lists. But my wife couldn’t remember what specific dog food she was supposed to get, and the new app won’t let me share a link to the item. That definitely needs to get added ASAP! Providing a “family” function for sharing shopping lists between users would be great, too. That way we don’t have to literally share a single account and can still have and maintain our own shopping lists together with a shared family list we can both access and update.

App needs better accuracy. I wish the app provided better accuracy as to each HEB location. I know there are products that are always available at HEB Boerne, but those products don’t always come up on the app. Same for the HEB Leon Springs location. You always have the large size of HEB Roasted Garlic hummus in both locations but it doesn’t come up on the app for either store. You almost always have Wholly Avocado (NOT the same as Wholly Guacamole) in the 6-pack smalls at the HEB Boerne but rarely at the HEB Leon Springs. But the app doesn’t hardly ever list this product at all yet I always find it when I shop in person at the HEB Boerne location. These are some examples of what I mean. Thank you.

Rips you off constantly. I had a coupon on a order recently and right before checkout it removed it for no other reason than than it being “unable” to apply it. The app said to check back later, which I did multiple times throughout the day and it remained unable for no stated reason until it expired. So annoying and frustrating. Also frustrating how it doesn’t give you options for possible substitutions just gives you anything random like it. Like Russian roulette with your groceries. It’s a very helpful app overall but these bugs are extremely annoying. I’ve heard of other apps that you can order groceries on and I might give them a try.

Pretty good. It has definitely improved over the years. My biggest beef is some of the defaults. I can’t figure out how to default that I don’t want substitutions, not the other way around. If I add last minute items, I have to remember to review that option and uncheck. Sometimes I am great with the sub but it’s rare with my picky family. Target’s is better there and as I’m adding items, it tells me if my default store has the selected item. Then I can make an informed decision to proceed with the order or change the selected store to accommodate my order. HEB’s doesn’t tell me until I’m checking out. They seem to be making improvements with this later feature although it’s not consistent. Searches still don’t always yield the items I'm looking for (but I’ll find the item with different search words). Like I searched for eggs and eggs was in the search along with tons of other products. I guess it included items that have egg in it??? I don’t know, there were tons of yogurts. Frustrating and I actually lowered my rating. Again, great improvement from where it started but still a work in progress.

I’m not sold on it yet (experience with curbside app function). It’s not as good as it could be - I’ll keep checking back for improvements. As far as I’ve been able to tell, there is no way to edit quantities or delete items after making a curbside purchase. The restriction on additions to the order seems pretty silly. You should allow as many changes as needed 8-12 hours before scheduled pickup. It’s also unnecessarily complicated to report an issue with an order (I.e. missing/damaged items, etc.,). The location & presentation of lists isn’t the most appealing or user friendly, though it is better than before. Finally, the ability to “delete checked items” or something of that sort would be helpful. Checkout Walmart’s app - they’re doing it mostly right. Keep trying, it will get there.

A couple of ideas for improvement. I love the concept, love the update. I thought of a helpful feature while shopping. When searching for an item, fetch that item along with the various sizes available. Example: I type in “Purina Dog Chow” and click on the flavor I want to buy. At the product information screen, it would be helpful to have different sizes available to choose from. Maybe put it in a drop down once you click on “add to cart” or else a “view other” options heading at the bottom of the product info screen. Currently when I search for a specific item, I then must sift through a myriad is similar items only to find out that the larger size of my item isn’t listed.