Weverse Shop App Reviews

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A nightmare.. 0 stars. (speaking on global BTS shop only) i’m so sad it’s the official shop for BTS. If an online shop was a type of nightmare, this is it. LOL. It’s the worst it could possibly get: expensive! extremely slow shipping! expensive shipping! horrible! customer! service! you better pray nothing goes wrong with your order because goodluck trying to reach customer service. i received an album with no photocard and i lowered my expectations of them trying to fix it. i was right. it’s frustrating because you spend a lot of money but there’s no help avail if something goes wrong. the app itself is very basic that it almost looks sketch — they don’t even have a search function. wish they could fund it better with all that money.

Have merch in your cart? Say goodbye to it. This has happened to me not once but THREE TIMES ALREADY where I’m close to buying the members merchandise and I’m about to pay and I can’t buy it because it’s sold out even though I have already went through PayPal and was about to pay?? Very disappointed in Weverse for not doing something about this, it’s literally ridiculous that you have staff members and A LOT of money to get this fixed but don’t. At this point we’re all sick and tired of this.

Customer service is a mess. When it works, this app works well. When it doesn’t work, oh lord. If Weverse sends you the wrong item or defected items, be prepared to fight them for MONTHS before them possibly offering you a refund since an exchange is impossible if you live overseas. Even then, they don’t refund you shipping, just the product prices. It’s such a mess. They also make you jump through 10 hoops to prove your order was incorrect. Like they’re determined to make you give up and just take the loss. I love their artists but this is insane for a shopping app to not have proper customer service.

Need to address bots. Bots have clearly become a major problem as every BTS merch release now seems to end within minutes as products are snapped up while fans have them in their shopping carts, only to reappear at inflated prices on eBay and other resale sites. Implementing basic anti-bot tech like captchas or even just protecting items in folks shopping carts so they don’t disappear mid-checkout would be a huge improvement. Currently there’s just no point to downloading this app as you can rarely ever buy anything off of it, you have to go through resale sites. Would also love it if America stopped getting stock 2 months after everyone else.

Can’t request 1-on-1 Support. There’s a lot wrong with this app, however my most recent issue is that I get a message “An error has occurred.” when I try to submit a 1-on-1 request for merchandise I ordered that was missing a component. (A TOMORROW X TOGETHER Official Light Stick Case; received the Case but did not receive the Strap.) There is no email address or phone number to call with order issues, so customers are left with a buggy customer support platform. Ridiculous.

cant change info. Since it concert season i know a lot of people try buying the membership for fa! presale but it must be the same email/ account for both weverse and the shop. I tried changing my info for them to match but i can only do it when I’m making an order. It’s a bit frustrating and i hope they can fix this too for the phone number as well.

Reviews and Restocks. I love how easy this app makes to get BTS merch, but I’d like to read and write reviews on the items. Especially with the more expensive items, I’d like to see people’s thoughts on them before I make a purchase. I’d also like to see restocks on older items. Some items sell out very fast after launch, and I’d like to have the opportunity to get them later. I would also love to purchase older concert DVDs! Again, the app is good, but I feel like with these changes, it could be great!

Needs to Add Bot Verification Test. I’ve been trying to get the exclusive Artist-made merch and have not been even close with each drop. Weverse Shop needs to implement a bot verification test with each transaction because it cannot be humanly possible to check out within 15 seconds. Secondly, within minutes of the merch selling out, there are multiples of that same item selling on eBay. I’m sure BTS would be upset knowing that their merch is consistently sold to scalpers and their true fans are unable to purchase. This is such a simple implementation measure and I hope Hybe does so sooner rather than later. All of these let-downs are heartbreaking when we truly love and want to support our boys.

I don’t have an America option if I add phone number and country.. This app is really great, but I was trying to order something so I added my phone number and county I couldn’t find America I could only find Canada so I asked my friends sister cuz she orders from weverse if their was a America option she said their was it’s probably cause of my phone but it would really help if you added a America option in my weverse app thank you!!!

Payment Methods and Cash Rewards. Honestly I hate that PayPal is the only international way of paying. I live in the US but I don’t have PayPal and now I’m unable to buy things from here because I can’t pay for it. I’d hate to buy from a third party, but it’s my only choice. And the cash rewards don’t work if you live in certain countries. For example I have a Dream Chapter: Eternity album that came with a Weverse cash rewards card, but I can’t redeem it because it’s not allowed in the US.

Face by Jimin. Beautiful, passionate. Lyrics in English are heart rendering, and comforting at the same time. Reminding me of days long gone. Thanks. Re. Weverse shop: The shipping is too costly. I found very few items in stock, not sold out, also.

booooooo🍅🍅🍅🍅. glitches, high shipping prices, slow to load items, payment, anything at all really. when merch drops, it doesn't even update from "coming soon." it just goes straight to sold out :) so there's no chance of buying anything. they should develop a website instead of continuing to work on a glitchy app 😊 reloads the app everytime you swipe out so you have to find your item all over again. Simply do not recommend.

Let’s get Weverse on Macs available.. I love this app on my phone but I can view it on my MacBook Air. And that’s sad because of the concerts that I won’t be able to use my computer. Please come to an agreement with Apple so it can be available for download for MacBooks. It’s even available for download at an Apple Watch tiniest screen ever . Why not on MacBooks ?… Thank You.

Worst online shop ever. I am an ARMY and as much as love buying merch of my fav group ever , I rather never do it on this shop. Literally the worst ever experience with an online store. Bought the ARMY membership with kit over an year ago, and it cost around $75 and did not receive the kit yet. It has been more than 1 year and contacted the customer care 15 times in one year and still get excuses and automated replies. Literally the worst shop ever that I have encountered. Not going to renew the membership or buy any more merch from weverse. Had thought that since it is owned by BH, the service would be better and we wouldn’t need to give our money to 3rd party sellers to procure merch but this is the worst online shopping experience ever especially as an I-ARMY! Ridiculous shipping fees and they never deliver products! Lost my money and don’t know whom to complain to!

Shipping. Honestly the shipping of this shop is the bane of my existence. I completely understand the amount of orders they have and ordering items from a different country but I figured with the opening of the USA shop things would get better. Shipping is almost always $15 and for every purchase I make from the USA shop it takes from 3-6 months for it to arrive. That is not worth the price that I am paying. Bighit and weverse do better.

Love it!. It’s great for buying official merch and ofc that’s what I use it for. Even though the products are quite pricey, I’ve bought some! But it would be helpful if there was a search bar??? Or maybe a notify me when something comes back in stock please

Stock update. With the speed at which many products sell out, it would be extremely helpful if weverse shop added a “notify me” feature to receive an email or notification when a specific product comes back in stock! Especially when there’s a very popular item that gets sold out, it would be really nice to have such a feature to let those interested know when it comes back to the shop.

notifications. I think this app is good for buying merch but you guys need to do something better about notifying us. I get you make announcements about preorder items but there are multiple times where you restock an item and you didn’t make an announcement on whatsoever. This is very frustrating because they get sold out very very fast which makes it difficult for me to get the items I want. Like I’m more than happy to give you guys my money just give me a chance 😃 I have my notifications on but I rarely get notified about anything 🤨 p.s. please restock on the muster dvds i missed it on it both times 🥲 pls just take my money.

Customer Service is Horrific. I’ll start this by saying the merchandise offered is great and I’m glad there’s an app for it. However, my customer service experiences have made me seriously pull back on what I buy in case there’s an issue. If you get the merchandise without it being damaged, great! If it’s damaged though? Be ready to get frustrated. The customer service team seems more like artificial intelligence rather than an actual human being responding to you, that or they’re stuck with a script they can’t alter. Half the time your question isn’t fully answered or they tell you you’ve put in the wrong type of request (apparently you should open a return request when you want to replace a damaged item instead of an exchange request….🤨). Overall, it’s gotten to the point that when I get something delivered I hope it’s not damaged because then I’ll have to deal with their support team instead of being happy my merchandise is here. Not the type of reputation you want to have as a brand. Also, if you live in the US be prepared to wait forever for the merchandise to ship. For some reason they can’t use statistics and data to make a reasonable estimate on how much product they’re going to have to ship stateside. You’ll see fans in other countries get their items several weeks before you do despite them having a distribution center here. Long story short-love the merch but Weverse shop…..get it together would you?

why you should get this. story time: a while back I had gotten a txt lightstick from Walmart so I can save some dollars and when it arrived it was damaged and I found out it wasn’t even official, I was angry so I did what I had to do and I bought a txt lightstick off WEVERSE when I tell you that it arrived so fast and I was suprised considering I’m like 1-2 continents away maybe even 3 (I’m U.S based) and it didn’t arrive damaged and most importantly it’s real so moral of the story I was in distress and weverse came to save the day (It was so worth it and txt was so fun ily weverse y’all got my back #bffsforlife)

So weird. So I had just gotten this app on my phone and then when I woke up the next day after making my account everything was messed up my banking stuff was funny and it was just really weird but then my friend got this app too to get txt merch and stuff but after she made a account her phone freezes up and wouldn’t move so she and I deleted the app then everything went to normal idk what happend but I’m not happy

Customer Service is Awful. This app has to have one of the worse customer services. I had sent an inquiry about an order on January 28th, was given an automatic response and haven’t heard back since. I’ve since tried to make another inquiry but the bot customer service will not allow me to. An item I preorder has not shipped yet the same item I ordered months later ships AND delivers? Something doesn’t add up there and they won’t give me any answer. Another issue I have is I had ordered TXT albums specifically for the photocard benefits. I ordered 5 albums in hopes I’d get one photocard of each member. They gave me 5 photocards of the same member. Really Weverse? Does that make sense to you? Why wouldn’t you at least mix up the selection even a little? Weverse, you were fine in the beginning but as time goes on, it’s like you guys don’t care about your customers anymore.

Never updates. I’ve been using this ever since it came out. But suddenly i now can’t open the customer support page at all and none of my orders are updating to indicate they are either on their or preparing to be on its way. I have an order that’s been marked as “in transit” for two weeks but it got delivered so it’s just not updating at all. I’ve tried resetting my phone and logging in and out of the app. I’ve tried accessing with and without wifi. But nope. Nothing. I’m tired of it. Before all of this? Barely any issues.

Weverse hates the United States. I buy from this shop all the time. I wanted to know when something was shipping because I was going to be out of town and it was expensive. I tried contacting them three times and the ignored me. So I contacted the Better Business Bureau because it is very concerning when they don’t respond to you. I got the rudest response telling me that they don’t have to talk to me and that I need to just wait. The last thing they told me to do was to check myself. Then I started checking all of the reviews on Facebook. They do this to all Americans. They hate Americans, they don’t respond to anything we send them and they aee openly hostile and slow.

someone. They don’t let us buy from weverse global if we live in the US and they give benefits only for global shop and i’m so mad at that because i don’t even have a chance to win something. Other thing they sell things on sets on the global shop but random in the USA and i don’t want to order because what if it come 3 of the same album ?? i really hate weverse shop i hope they do some changes because like this is the worst shop ever like ever

Works fine. EveryTime I’ve ordered my package has got here safe and in good condition I’ve ordered from global and USA! You have nothing to worry about! But I hope they add a search button because sometimes it’s hard to find things And a feature where they send you a notification when something is back in stock!

Iffy to navigate. I can only speak for BTS shop. I want to be able to search using keywords, like “hoodies”, “in the soop” and the app doesn’t have much function. It’s so annoying to scroll and browse through so many different categories of merch to find what I need. The merch aren’t very well organized either. For bts US shop, I don’t get why some tours or online concerts have merch is in the ‘merch’ section while others are in the “tour merch” section. Serious just make a desktop version please. Hybe laid out tons of ambitions to grab money in every corporate meeting, but years after launching their shopping app their fans (aka me) still struggle to find a single tshirt. 🤷🏻‍♀️

Latest update bug. Weverse shop app just had an update and now it will not connect to PayPal when checking out, it stays stuck on hand load screen. I tried in both US and global. Tried closing app and reopening, tried logging into PayPal app itself. Issue is only with the Weverse shop app. I finally had to go to the desktop site to order

Shipping Unfairly. Me being a KPOP shopper and wanting to buy official merch from the source is really hard when trying to deal with weverse shop. They’ve been saying that they couldn’t ship to my location for the longest and I live in the united states, but other users that live in the same district doesn’t have this problem. It’s stressful and I can buy anything off this app!

Customer Service is awful. Honestly, if you ever have a problem with a shipment or item don’t waste your time contacting them. I got the same response 3 times with no results. I would give their customer service 0 stars if I could. I think they shouldn’t market as a global shop if they are this unequipped to deal with global fans and issues. This lack of caring about global fans has made me want to stop shopping there many times. I’m seriously very close to taking my business elsewhere where it’s wanted and valued and where the customer service didn’t just give you a generic answer all of the time.

Customer Service & Merch. After the launch of Artist-Collection by BTS, this app is truly horrendous. It says coming soon at 11 KST and when you refresh, it says sold out. Not only that but the customer service is worse. I’ve ordered the BTS Membership Kit in July of 2021 and have yet to receive it. This makes the second time trying to buy it and it never been shipped yet. It’s about to go on a year and have yet to receive it. Honestly thinking about just canceling the membership.

Absolute Terrible- Zero Stars !. I have had so many issues with shipping and customer service, each order I’ve placed has been a hassle and a problem. I preordered my BE album early and it took forever to ship out. It came damaged and customer service never got back to me about resolving the issue. I preordered the most recent seasons greetings package on November 11th, 2020. My order still never shipped, meanwhile all of my friends from different places in USA all received theirs in the first week of January. I contacted customer service and they immediately closed my case and told me to allow for delays. This is honestly ridiculous. This is the worst online shop in the entire world. I wish I could give zero stars!

horrible customer service and pricing. their customer service can take weeks to respond to simple questions, there is absolutely no consistency to when you will receive your package even though they give you an exact date. there’s a major problem with obvious scalpers where they will sell out in a minute then resell within minutes for 400% of what it originally was and the shop is doing absolutely nothing about it as long as they sell out. their prices are already absolutely ridiculous and even BTS were upset and surprised with how expensive their products were. these are issues they NEED to fix

BTS Artist Launch. This is seriously the worst experience I’ve ever had with anything merchandise related. The app is so slow and won’t load properly even though Hybe is fully aware of how many BTS fans are waiting to to get the boys merchandise. It is infuriating as a paid member that we are not given priority in these launches. It’s is beyond sickening because you can be on the app and right when it hits 11 kst everything is sold out. How does that happen? I was infuriated today when I was paying for my stuff to all of a sudden be bumped off and told with a message that my items where out of stock. I am fuming and I hate Weverse and I seriously hate Hybe. The way the treat army is unacceptable and it gross. This has been the worst experience ever.

Only spend money you can afford to lose. Shipping takes months from the time you order, and customer service is downright unhelpful. It takes six months or more to get your BTS Membership Kit, while they have your money. The last straw was ordering the BTS Festa calendar, which was supposed to ship May 30th, and did not actually ship until today (June 3rd). By the time it arrives, Festa will be 2/3 over. What is the point? You know what date Festa is already every year. Ordering from Weverse is a leap of faith that you’ll actually get what you ordered, and in good condition.

Bad and terrible customer service. Even my love of BTS can’t blind me at how bad the customer service is on Weverse. They take advantage of our love of the bands they have on the site and rarely solve issues that they should be helping us solve. They’re not a small company, they get so much money from us, and all they do is raise prices and raise shipping costs and say to us that nothing is their problem. Things have to change, but I grow more dissolutions that they will change for the better of the fans by every twitter thread of their customer service.

Very Slow, Glitchy, they will NEVER ship your items. The app is just annoying to use. Glitches everywhere, super slow, hard to navigate. Additionally, despite all the money they have, they’ve done literally nothing to improve their shipping issues. I know myself and several other individuals who have placed orders that didn’t ship for NINE MONTHS TO A YEAR…. Just for it to START SHIPPING. Not even including the time to ship to my house. They refuse to answer emails as well. I sincerely hope they fix this because I am not longer buying merch going forward since they are holding my money and STILL haven’t shipped items of mine from 4-5 months ago.

Quick payment!!!. There needs to be a FASTER way for us to buy products on this god forsaken app!!!! I shouldn’t have to go through all these steps to get one thing!! Especially when it comes to product that sells out in seconds..

so frustrating. Obviously i’m glad that there’s is an app i can go to where i know i’ll definitely be getting official kpop albums/merch. However, with that being said, the customer service and the process of actually getting the item to you after purchasing is absolutely horrible. the customer service (at least for the usa shop) is a nightmare. the responses you get after sending in an inquiry are very automated and unhelpful which makes it feel like there’s no point in asking questions at all because they will almost never get answered correctly, and occasionally they don’t get answered at all due to there being no response from the weverse team. My current situation im in is what compelled me to come onto the app store and write this review in the first place. I preordered bts’s 2022 season’s greetings from the usa shop on weverse almost three months ago. it said that orders would begin shipping a little over a month after i purchased for preorder which i was willing to wait because it made sense. However, after messaging customer service three times, i still have no current information about my order/package. It’s been almost a week since the latest date for orders to be shipped out and i still haven’t even gotten a confirmation email about my order. Overall, it’s a nightmare purchasing items from this place and i overall don’t recommend it unless you have to, especially on preorder.

Placed order 3 months ago and still hasn’t come. Placed an order for a membership kit on February 10th, it’s April 26th and still no package. Asked them where my package was and they told me because I placed my order in the first quarter of the year, I wouldn’t get it until the second quarter of the year (which is a four month span). Excuse me? What business is operated like this? Don’t waste your money.

Hi. Idk where i but this so I am going to put it here,can I know why you don't ship for Kuwait,I hope you ship for our country kuwait and kuwait have a lot of fans army so hope I can buy from weverse shop,I want you to ship for our Country kuwait thank you for reading this💜💜🤝

I LOVE IT. I love this app so much! You can buy official merchandise/albums from your favorite artist! I have bought 2 bts albums so far and the SE Army Bomb and they came to me well packaged and totally fine. I’m so glad I found this💜

Customer Service. I love this app, it's where I get all my BTS merch if I can't get it here, HOWEVER I don't like the customer service! I've been trying to get a question of mine answered for so long but there is no button for me to ask them. I ordered an album on pre-order right now and I bought it when it said it could still ship to my country, now it's telling me it's not available to ship to my country when you go on the icon to buy the product A MONTH after I bought it! It looks totally different and tells me something else when I tap the icon of my purchase, so it's just very confusing I can't get this directly answered by them.

Add other places. They have many place but they don’t have some place o love the app but I live in Arizona and the don’t have the option to order in Arizona and I used to live in Indianapolis Indiana and still could not order anything there because they don’t have that option but it would be nice if they did have those places but the app it self is really good .😔😔😔😔😔😔

Please add Louisiana to the Place where it says Country. Hello I love to shop at WEVERSE shop but there’s one thing that’s stoping me when I went on add shipping address it said select country or region but I live in Louisiana now and I got a new phone so for the phone number the beginning starts with 985 and I scrolled down the list but I could not find Louisiana or 985 ( I am Filipino but I don’t have my old phone that was registered in the Philippines)

THANK YOU. I know you are all doing your best to update your services to meet all the expectations of your clients especially internationally. As a devoted customer, I hope these changes will be for the best. I had bad experiences in the past but I believe that slowly it’ll be for our benefit and satisfaction. Keep it up!

Great!. While this app is great for all shopping needs (whether BTS, Seventeen, TXT, Enhypen, etc.); it would be even greater/better if all pre-orders relating to the same bands could be put together rather than separate. That way it’s one shipping fee rather than paying multiple shipping fees. It’s from the same pre-order so I do not understand why they’re not put together.

It’s great!. Makes it simple to view and purchase merch. They make it incredibly easy to track and keep tabs on your package. My only issue is that there isn’t a search bar to look for any specific item

Weverse to Paypal. I know things here can sell out fast however if I had the product in my cart and was on the paypal paying page as in one click from having the money taken out, I should be able to have the product not it say it was "the pay was canceld by provider." Weverse need to change the system to if the user is already at the Paypal screen the items they have are secured as they pay.

Broken. Every time I try to go to the pop up section of the shop, the app glitches and doesn’t let me go there or shuts the app down. It’s very rare that it will let me into the pop up section of the app and when it does, it just glitches and kicks me out at some point. It has been like this since the first release and everything I want always sells out because of it. It’s ridiculous

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Shipping is the problem. Well it is a good app to find K-pop merch but the shipping fee is way too much.

Shipping is a problem but lack of customer service is the real issue. As many have stated, Weverse and BigHit continue to exclude Australia from its list of shipping countries. Why? At this point who knows. Other Korean retailers can ship to Australia so unsure as to what the real issue is. I do have a US address, used to forward my Weverse purchases to, so am still able to buy products but the severe lack of accountability from BigHit and Weverse is disturbing. Refusal to issue refunds on delayed items of more than one year, faulty items being returned at the expense of the customer, inaccurate item description, lack of diversity in clothing sizes...the list goes on. When these issues are fed back to the customer service team we consistently receive responses that are either not relevant to the request or non-personalised auto generated based on key words. From a billion dollar company it’s just not good enough.

Poor customer service, shipping prices outrageous and no stock available. While it started out great and I was very happy to use this as an international shopper. I received my first few orders no problems. But (and here’s the big one) one of my shipments never arrived. I read all that I need to do to wait on the times for it to arrive and still nothing. I then contacted 1:1 customer support for information. They directed me to contact my postal service (which I had already done) and that was that. I emails a 2nd time advising this and again was given the run around. After 4 emails and 6 weeks of waiting on this matter to be resolved (items now 12 weeks over due) I have just been told to “provide proof” I don’t have it and that the postal service doesn’t have my item and lost it!!!! How am I suppose to provide proof other than the tracking? There are items that have been out of stock since the first week the app was released and you can’t ask them when items are going to be restocked or you get a nasty replay!!!

AUSTRALIAN ARMYS EXIST. Don’t get me wrong, I absolutely love weverse but this is an issue that needs to be addressed hence my rating + review. The shipping rates are ridiculous and something needs to be done about finding alternatives. There is no need for the cost to be that high. I strongly suggest having different shipping options, like express but also a cheaper option (could take longer) but definitely need a reduction in rates otherwise more often than not the shipping is higher than the product. Also, not shipping to Australia makes no sense we need some updates on our purchases... I would really like to order from weverse because there aren’t a lot of official merch places here but i’m afraid i’ll have to find alternative places if a) you don’t do something about the pricing b) you don’t start shipping to australia and other countries... armys are all across the world, not only in USA and Korea/Japan c) you have more reliable shipping (maybe not in these times but even before the pandemic the shipping took unnecessarily long) There are so many aussie fans please hear us and make the change! Also BTS come to Australia please we’re all waiting for you

Not good. This is the first review I have ever written and normally I am too lazy but this time it is too serious. I love bts with my life and the fact that I am missing out on their merch bc Weverse shop doesn’t ship to Australia infuriates me. Also this is more like a scamming business bc the prices r crazy high and it still sells out with no time to blink. Many armys r upset by this app. Pls fix it

Need more options. I love the app and I enjoy buying directly from BigHit however has an international shopper who isn’t from America it is annoying to have to find out how much money that is for me as well as not having enough payment options if you could some more currencies and payment options it would be greatly appreciated

Shipping problems. Even after soooooo many times of saying this they still don’t ship to Australia. HELLO AUSTRALIAN ARMYS EXIST. And bcs of this I have to get from stores which the price is much higher. Plz change this.

Need to ship to Australia plssssssssssss. Guys, we have a big group of ARMYs in Australia. Not sure why from Weverse shop, we always get the message that can’t be shipped to Australia. We urge you to add Australia to your global shipping. I really wish I can buy merch and all other cool stuff but really sad that I can see it from the app. Big love to BTS 💜

It is too expensive. Over 100$ Australia to be shipped to Melbourne Australia 3x the price of the products

No Shipments to Australia. It’s very frustrating that the Weverse shop doesn’t ship to Australia. So many Australian fans miss out on merchandise for this very reason, and I find it to be very unfair.

Shipping. Actually it’s ironic because before the pandemic weverse actually shipped to Australia (when it was still called weply). However i noticed they seem to have discontinued this and excluded Australia which is quite infuriating as other countries have access to shipping and we don’t. It’s already difficult as is to find kpop merch in Australia meaning we usually have to order online. This is ridiculous. As far as i’m informed it’s not only Australia being excluded either and considering the state of the pandemic currently i don’t see why you would continue to ship to other countries and not some others. It’s annoying because we can buy the products from other places but it’s nice to be able to buy it officially yet you don’t even give us that opportunity. I am outraged. Please fix this.

Why Weverse is not able to ship to Australia?. I really want to purchase BTS albums and merchandise from Weverse but it says shipping is not possible to Australia! Can I know why? Is it restricted due to Covid but how come I was able to get other stuffs from Korea during Covid? I would be really grateful if my doubts are cleared! That is the reason I am only going to give one star since I have no idea about your customer service unless Australia is removed from the restricted shipping area! Thanks!

Have more merch available or improve cart. So far, I haven’t had too much of a problem with weverse shop but it is extremely frustrating when you are in the middle of paying for a merchandise, and you get a notification to say that the item is sold out. Please fix your shopping cart to reflect that once an item is in your cart, it’s considered yours. A lot of us army miss out because of this. The other thing is, please shuffle your photocards so that when we buy a few sets, we actually have a variety of photocards and not duplicates. Once the above are fixed then I can give you more stars.

What's the point?. Why would this app be on the Australian App Store if nothing can be shipped to Australia?

Australian Shipping. Pls take into consideration that Australia has a lot of fans as well and we would love to get official merch as we don’t have ma ch stores that do 😞

Hmmmmmmm. It’s a good app in terms of purpose and aesthetic. But everything else is mediocre 👁👄👁 I’ve used weverse for 2 years now and everything is just… not to it’s potential. Especially being created from a trustworthy and well known brand, outcome is not to its names standard. Now specifically with Weverse shop, there are various issues which lead to low satisfactory user experience. International fans & Shipping As an international fan ordering, this company is only bothered to invest to its 3 biggest market’s, understandably. But for this reason is very inconvenient. The only currency available is USD, KRW, and JPY. When I first ordered from this site I thought it was in my countries currency but when checking out the price charged was almost 2x extra. I actually planned everything on book and told my mum the price 😂 There should be more currency options. Well in general the prices are high. Again, understandably, the prices are not cheap. But it is quite overpriced. A full set for MO7 was $112 AUD + $30 shipping. Now this was when it could ship to Australia. Now I hear there’s no option to anymore 😭 Along with many other counties which is upsetting. The layout of the app is nice, however there’s a small bug and room for improvement. When I switch fandoms it’s still on the same screen so I have to press it twice. And the cart menu is inconvenient as it only lets you check out of one store. If only there was an option to check out together or group items. Overall, it’s a trustworthy app but for international fans is a pain. What I can say now is that the prices are more affordable as I saw the BTS seasons package only $80 compared to another site which is $130. But then again it’s shipping is higher at 30+ dollars. I suggest buying but be sure to compare first and make sure you’re in a country they ship to. Weverse itself is another story.

Ship to Australia :(. As many other people have said, why don't you ship to Australia? I understand you initially stopped due to the COVID-19 outbreak but restrictions have lessened since then and most other places ship here, so why can't you? It's extremely unfair that we have to order through a third party just to order merchandise while other countries don't. Please ship here soon. :(

shipping. the fact that australia is excluded from shipping doesn’t make sense?? like i know that airmail from korea is suspended but surface shipping is still available 🤨

Ship to Australia. Hello, would you please include Australia in your shipping list? I have been wanting to buy BTS merchandise and this is the only legit shop that Army can purchase from. Please please? :( Thank you.

AUSTRALIAN FANS. Please allow Australian fans to purchase from your website. We would like to support Groups through your app!!

Shipping to Australia. It would be very convenient if you also shipped to Australia because it is hard to get BTS merchandise. The only thing I was able to use Weverse shop for was the online concert ticket and I wish I could buy the albums and other merchandise from here, but it doesn’t ship to Australia. Please add Australia to the shipping list. Thank you.

Still no Australian shipping. Australian fans are being shut out from buying BTS merch. Why? I’ve been receiving packages from Asia and the US without issue for the last several months so they can’t say it’s because they can’t ship here.

Ship to Australia or TXT's downfall will start.. Listen here, if you don’t ship to Australia TXT will disband after you blink. 25 October 2025.

Ship to Australia. I don’t understand why you can’t ship to Australia, considering I’ve had other parcels from Korea. It’s very unfair that only certain fans get the benefit of receiving merch.

Ship to Australia please. WEVERSE please ship to Australia. We want to buy from you and support our favourite artists via your shop, please, don’t let us down.

Shipping—. You should honestly take in consideration of other fans outside of America, Japan and South Korea, as there are many fans who cannot get in touch to official merch. For example, Australia, now, this country has a huge amount of fans surrounding the groups in this app and it’s disappointing that they have to go through all the hard work to try and receive merch without getting blackmailed etc. Although, we don’t know the reason of this happening, we’d like to hear why. I hope you reply towards this matter, thank you.

It was nice at first but eh. It was nice at first. I can buy membership. But time goes by that the quality of the merch goes deep south. I can buy on other S.Korea’s merch that can ship to Australia but Weverse is the only online shop that’s lazy enough to consider. They also cancelled the orders before the lockdown without reason even if I’ve been giving them POSSIBLE solutions. It’s all about money now and not client centred. Really bad customer service.

Shipping. Hi!, I'm an army but I'm from Australia and there is no shipping to here so there is so no where I can get merchandise please fix this so I can purchase things and army please leave reviews asking for Australian shipping so they can see this thank you!

Shipping is too expensive... and they’ve stopped shipping to many countries.... I understand with the way the world is right now that shipping had to stop for some time, but it has been nearly 6 months if not more since they stopped shipping to Australia, and they haven’t even provided an estimate to when it might start again. Frankly there is no reason why they can’t ship here (and if there is, they have not provided one and have ignored everyone who has asked). I have ordered multiple things online during this time from multiple different countries with zero problems. How come Weverse Shop seems to be the ONLY online shop that hasn’t resumed shipping? And speaking of shipping, the price is outrageous. More often than not it costs more than the product itself, and is no faster or more reliable than other shipping. The least that could be done is offering more than one shipping option, perhaps one that is cheaper but takes longer, or one that doesn’t provide tracking so it’s cheaper, but no, you have one option for shipping and that’s it. Shipping for one small item should NOT cost $20 USD. I have had to pay upwards of $50 USD on shipping on multiple occasions, and have had to pay as this is the only reliable way to purchase merch as Australia only stocks albums in store. Shipping should not cost this much, and I hate leaving bad reviews, but I will keep my 1-star review until it’s fixed.

ship to Australia. SHIP TO AUSTRALIA

we australian army’s exist. BARK BARK WOOF WOOF CAN YOU MAKE IT AVAILABLE TO SHIP TO AUSTRALIA? LIKE HELLO YALL ARE THE ONLY ONES WHO ARE RELIABLE IN A WAY AND YALL PUT YOUR POSTERS IN A TUBE LIKE THE INTELLECTUALS YOU ARE. I JUST WANT OFFICIAL MERCH N ALL DAT SO PLS CONSIDER OR SMTHN

BISHHHH. Why call yourself ‘global’ if Australia ain’t part of it

Straya may be?. Hi there mate, We in southern hemisphere would like to be included in the shipping country option too please :) This app overall run well to me, it’s just a bit confusing when you want to change the shipping address. Also you could add description like “English below” for those announcement/info in Korean first so we know we don’t need to use Google translate. Just purchased a ticket for the online concert so looking forward to the instruction part to tune in on the day, hopefully it’s easy to follow. Cheers,

I’m mad about the no shipping to Australia :(‘pls get on it I’ll buy everything! CMON PLZ. PLEASE SHIP TO AUSTRALIA ITS HONESTLY MAKING ME CRY AT THIS POINT I JUST WANT TO BUY ALL THE THINGS BUT AM UNABLE TO BUT STILL ILY::)))))) AARRRMMMYYYYYYYY

Ship to Australia. It would really be helpful and Very convenient if you would give your Australian customers a reason onto why your incapable of shipping any of your products here in Australia. I personally don’t even try to buy from other online shops to purchase BTS albums because half the time it’s not legit, so I only ever do any merchandise transaction through the Weverse shop, so please do give us a reason into why you cannot ship here. I’m also very hesitant to believe it’s due to covid restrictions because I have received parcels from America, China and Korea. So please if you can, please do give us an informative reason towards your in incapability in sending merchandise in Australia. Thank you.

Um no shipping to Australia??. so I was on the txt weverse shop and wanted to buy something but it said “can’t be shipped to your default address”, there are a lot of kpop fans in Australia so please make it so that weverse can ship to here

SHIPPING TO AUSTRALIA. This Weverse shop has got me going psycho😭LIKE I can’t buy anything from there because I’m from Australia 🇦🇺.I was trying to buy BTS merchandise and figures but I couldn’t BECAUSE I’m in Australia😭😭💀WELL this shop has to include Australia too or else I’m just gonna be crying in my bed every single night😭😭💀🤚

Shipping to Australia. Please can you make the update for shipping to Australia because we don’t have much BTS merchandise and it would be so much easier if you did ship here.

not bad not good. its ok but the price it’s crazy for Australians and they don’t have all the K-pop groups but it comes pretty fast

Ship to Australia. I want to buy the legit stuff but I can't buy it from the weverse store..please we are here too..

worst customer service. I have been waiting for my 2020 bts membership kit since 2020 january, which was just before the covid-19 pandemic hit the fan. Australia ended up being excluded from the list of countries that could be shipped to, so I got a Korean address online so that I could ship it to myself. The customer service assistant was nice enough to change my address, but I never heard back from them so I contacted them again and they continuously tell me that I should be patient with my global shipping fee refund AND the actual item being shipped to Korea. Like the item should be shipped already, since I changed the address around 2 months ago, but whenever I contact customer service, they tell me to wait. Due to some issues, I requested that my address be changed back to my original Australian address, but customer service is now refusing to change it for me and keeps repeating that the refund will come soon. I don't want a refund, I want the item to be shipped to my actual home whenever the shipping ban is lifted. The worst customer service experience I've ever had. Honestly, I love bts so much, but buying from weverse is a nightmare. I will never shop here again.

SHIP TO AUSTRALIA. PLEASE SHIP TO AUSTRALIA THERES NO REASON YOU CANT AND IF THERE IS PLEASE LET US KNOW

Fix this problem. Can’t even add it as a widget anymore Please fix this now

???. how are you gonna have global as an option but only ship to the US, include Australia in the shipping options please. when the bts meal came out i was planning on getting the socks bc you guys said shipping would be available just for that, but 3 hours after the release shipping was available and everything was sold out already. please do better. i just want to buy merch.

Shipping to Austrlia. Please add Australia to list of shop shipping countries!

Good. It’s runs smoothly and easy to navigate. The tracking on the package is also very accurate. Shipping is quick but very expensive (especially to Australia) and keeps on going up. It would be nice to have more then one option for shipping as I’m sure many people will gladly wait a month or two then spend 40 bucks on shipping.

shipping to Australia. as an australian ARMY, it’s hard to find official merch and it makes me sad i can’t purchase any of the cool stuff on the weverse shop. please add australia to the delivery destinations.

Australian Shipping. I’m sure many have addressed their concerns, but why is Australia excluded from shipping? I desperately want to buy TXT albums from Weverse, and why are normal Korean retailers able to sell it here but not the actual company.

Shipping. It would be amazing if you could ship to Australia. It’s extremely hard to get official merchandise here and I would prefer to buy from Weverse but unfortunately cannot :(

ship to australia option?. makes me sad that i can’t purchase seventeens merch because it doesn’t ship to australia!! if weverse can ship to america and japan why not to australia :)

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Canadian option. It would be much easier if there was a Canadian option, especially with the currency differences between USD and CAD.

Ok. It won’t let me scan the QR code from a card I got from an album because I live in a country where it won’t let me get the reward :(

Didn’t get what I paid for!. I purchased and registered BLINK membership to be able to access the presale of Blackpink’s Hamilton concert. But I didn’t receive any presale code at the day of the presale! Customer support isn’t responsive!! No refund of the membership fee cuz system says I’ve used the membership benefits but I didn’t get what I paid for! Didn’t get anything!! I missed the presale, wasted time and money….

disappointed. add canadian currency!!!!!!

Canada?. Please make Canada available for shipping, I bought the bts membership last year and my stuff still hasn’t come. Also I want to pre order the enhypen album, but I can’t cause you don’t seem to ship to Canada. Please fix this

garbage. Not interested in paying exorbitant shipping fees just to fund a company normalizing zionism and genocide.

Disappointing experience. Purchased a membership last year (June 2020) but I still haven’t received my kit. Customer service is putting the blame on another site, not going above and beyond to provide customer satisfaction.

Terrible experiences for an otherwise ok app. The app itself works fine. The most important thing is that it only has a few currency options (no CAD option, but has USD) and the time zones are usually in KST and you usually need to convert them yourself if you’re going to be on when the merch drops. The reason I’m giving it such a low review is because my order was completely butchered. The whole order was about 280USD, and had about 15 albums in it. When it arrived at customs, it had a huge 400+ dollar import fee. When I looked to see why, EACH ITEM was listed on the invoice as being 280USD, so the package said it was 3000+ dollars worth of goods. Obviously this is untrue, so I contacted both the shipping company and WeVerse to get it fixed. The shipping company said I need an updated invoice, but WeVerse continuously marks the customer service tickets as completed without actually solving the issue. At this point I may as well cancel the whole order and bite the bullet on the shipping I paid (which is ALWAYS a lot, by the way). Absolutely ridiculous that a company with this much prestige can get away with completely screwing up the invoice of a delivery. 1/5, but I would rate it lower if I could.

To, Weverse. Please add an Canadian shop option, I would like to support my groups as much as I can but I cannot pay $80 for one album when it costs $20-$30 for Americans. Shipping is too expensive and it would be so much easier if Canada had our own currency/shop with lower prices/fees. Please update this year!

Never marks my order as delivered and mistakes with inclusions and damaged packaging. 1.) It’s probably because I live in a small city in Canada, but that shouldn’t be an excuse. It bothers me seeing my orders just end up getting marked with ”in transit” forever. Please fix this. 2.) I received my ENHYPEN albums today and the plastic case was folded and created a crease. I wouldn’t mind if it were small, but I can’t even straighten it! I previously ordered another ENHYPEN album, and they sent me the wrong poster. It was for the Dawn version of the album when I got a Dusk version. My albums were also wet. There was water on the clear story cover, the cd, and the outsides of the photobook. Everything was wet except for the inside of the photobook. It surely wasn’t dripping, but it was bad enough that it could potentially damage the paper on the album. On the bookmark, the ”peel to reveal the message” sticker wasn’t there. I also ordered the ENHYPEN neck pillow because I wanted the photo cards that came with it. I was extremely disappointed when the package didn't come with the photo cards. It must’ve been a limited time only deal, but I am sure that I had purchased it when the photo cards were still given out. The stitching on the neck pillow was also inconsistent. It was perfect, except for about 3 inches of stitching. That spot was stitched in a zigzag pattern and some of the stuffing was coming out! 3.) We should be able to write a review for products because how else would we be able to give them feedback about the merch we got? It’s beneficial for both the seller and buyer, so I don’t see why not? The sellers can see what they have to improve on, and if they get good reviews, they get more sales. The buyers would be able to trust the shop with reviews. We’ll be reassured that our money won’t go to waste. I also want to be able to help them see their mistakes, and inform other people about what happened.

Add a Canadian option. Honestly ridiculous. Prices are over 2x higher for Canadians than Americans, and there isn’t any reason why. Honestly really disappointed.

Terrible ARMY customer service. I have been purchasing official BTS merch long before weverse came along. I used to be able to communicate with a real person whenever i have issues with my order. I still have multiple items pending from my previous membership kit package that is not delivered to this date of writing this review and when i tried to contact them, it is that damn computer automated answers that doesn’t save the day. Also, weverse use DHL who is a bunch of crooks asking for extra payment for duty taxes. I used to receive my merch via Canada Post without being taxed!!!! It is a hassle having to self clear the item tk avoid dhl’s extra money making scheme. Does HYBE own weverse? Anyone has an idea? I want to write to Bang Shi Hyuk to complain because i have been a loyal BTS army who supported BTS with all of my earnings! And yes plus the fact that all of my orders are from CANADA & they use USD as form of payment is also another issue for us Canadians

Please add an option for shipping to canada. I mean this app is good and all but please add a canada option.

I love it. I find this app very great, although a Canadian dollar option would be much appreciated. The only problem that many people including me have been experiencing is that when trying to buy a membership, we never get the verification code that is supposedly sent to our number. Besides that, the app is great!

Could be more user friendly. It’s a bit hard and slow to navigate. I wish there are different shipping options as well. Also they should a wishlist and search feature! It’s so inconvenient to find items on the app.

Fix this. I think they should fix it so that Canadians army can scan their QR code when they get army bombs and etc cause it doesn’t work for me cause I’m in Canada

terrible app. I’m still waiting for my order for 7months.. AND i still never got it. Im so mad that i wasted my money and my time on this app. Please dont use this app. Im so disappointed. Now im sad in my room without my txt,, bye. never again.

Fix the shipping for international places. I’ve ordered multiple times from weverse shop and it has always been a poor experience. The shipping takes way longer than the expected time the app gives, you can’t track and see where it is because it always says in transit.

Good I’m Canadian. It’s a good app but it doesn’t come with a Canadian option

Good App. Actually it’s a good app to buy k-pop stuff but I live in Germany and I literally can’t buy anything. Anyways it’s a good app 💓💓

CAD MINEY. I NEED CAD MONEY ON THIS!! I SHOUDN’T BE PAYING $100 WHILE AMERICANS PAY A CHEAPER PRICE

Jack in Box. My J-hope Jack in the box arrived broken I did not get an exchange or refund. Due to this disappointment- I stopped buying my BTS merch. My new number is 236-883-1864. Thank-you , kindly. Linda-May 🌺🍃🌸🍃🌺🌱🌹✨✨✨✨✨✨💫

Please Add Canadian Dollar. The app is okay but I wish it had a Canadian dollar option and I wish that the shipping fees were lower for Canadian ARMYs

ADD CANADIAN CURRENCY OR ADD IT WITH USA. Just like what ever other Canadian is saying in the reviews we don’t have the money to buy $80 for 1 album or $103 for a set so please add it. Canada is right above USA

Please add Canadian dollar. Add Canadian dollar to Weverse shop please so that Canadian ARMYs can support BTS. Also, shipping is extremely expensive for Canadians so we can’t order unless we pay a high cost. It’s unfair for us.

Please add shipping to Canada. It would be better if Canadian dollar and shipping was available

canada shop asap. make one rn bro tf u doin

Costs. I wish there was an option for Canadian funds. We are not USA, that's the closest in terms of money. The shipping price is off the charts, not even close to actual shipping costs. I love the items but won't buy them because of this.

Please add a Canadian Payment option. Can there please be a Canadian option, I know American and Canadian currency is different but it’s not actually completely accurate

best customer service. They respond to my inquiries pretty quickly and helped me.

Canadian Availability. still not there. it’s pretty bad guys :(

Canadian Tokki. i was trying to preorder the Get Up! 2nd EP album and it only showed in USD. I cannot use USD, only CAD. Please be mindful of your GLOBAL FANBASE.

CANADA. Please make it cheaper to ship to Canada 🙏🙏🙏👺

Weply was better. Shipping fees are ridiculous for Canadians. I wish we had other options apart from DHL since the extra hidden fees are sometimes more than the shipping itself. In addition to that, it takes 1-3 weeks for items to get shipped out after they’re supposed to be released for a preorder. If I’m paying this much for a service I expect it to be good 🙃 App also crashes most of the time whenever new merch drops. Should get better servers to handle the amount of users that use the app. Customer service responds relatively fast but most of the time, they are no help.

help canadian fans. i want to preorder staycs new album as a 20 dollar album and i have to pay $70 when american fans get it for like $30. i want to be able to support my favorites but $70 for a $30 album is way to much please fix the shipping prices. we canadian fans exist to

Canadian money is as good as anyone else’s. It’s ridiculous that fans are STILL having to ask for service to Canada! What’s your beef with Canada? The amount of money we end up having to pay in shipping is outrageous. There’s absolutely no reason except for greed, laziness and disrespect that we still cannot order in CAD and be shipped to with a better than 50% chance of receiving in a timely manner. Come on already, Weverse! It’s great to have a means to purchase goods supporting our idols but why should we have to spend so much extra. Likely, our idols are not aware or else they would be responsive in some way. Get it together already!!

App keeps kicking me out. I don't know whats wrong but the app keeps on kicking me out and not allowing me to view or go whatever category I want

Add Canadian dollar. Please add Canadian dollar and fix the QR code so it’s available to use in Canadian because my code won’t accept because I’m in Canada and make shipping lower or remove it please

Good! But…. 1 thing missing there’s an error when I tried to purchase TXT’s Membership Card earlier a min ago, I typed in my correct information and everything please fix this bug @HBYE, and @BigHit Labels! 🙏

Add a Canadian shop. Very expensive for Canadians compared to Americans

ummm....no. As a Canadian this is ridiculous. The Canadian currency and the currency of other countries should be available. The Canadian currency is also just as popular as the US currency. we should be able to support a group that we love, without the extreme amounts of shipping, just like the US. And it’s even more difficult with the conversion. And for the QR codes not to be accepted, are you serious, that’s literally insane.So just because of some stupid policy we can’t use our QR codes that we technically paid for to receive points? Crazy.This is a problem that needs to be fixed ASAP, your business would be so much better.

Terrible app shop. Terrible communication and customer service, never resolve anything and just send a copy paste general reply. Missing orders even tho charge payment. This shop app doesn't deserve to carry BTS merch

Confusing. I received an email about not being able to ship to my address and to change it. I have not changed my address at all since getting the app and have had no problems with orders being shipped before. They have me a form to change the address but it was only for America. When I went to the app again to inquire about this issue the “contact us” under customer service was no where to be found. This was after the app was updated. Now I am stuck between emailing people telling me to go through the app for help and no being able to go through the app and I have no idea what’s going to happen with my order. I also have May things pre ordered that are gifts and “BE” that I am now concerned about. Very frustrating and stressful.

Shipment too delayed!. Please make sure the shipment of Jack in the Box (Hope Edition) on both Weverse Global and Weverse USA will be completed before August 24th! Delayed shipment will significantly affect j-hope's charting result on Billboard Hot 200!

add cad. i have so many albums weverse pls add a canadian $$ option T-T

BOYCOTTING. We will not be purchasing nor supporting merch put out by Hybe as long as Scooter Braun is involved in Hybe.

Please add Canada option. Kept paying around 80$+ for every merchandise because of shipping.

Add a Canadian dollar option and QR code please. scanning my Q R code but sadly it didn’t work since I live in Canada so if possible pls fix it ty. Also pls add a Canadian dollar option I would love to support but since I live in Canada and there’s no Canadian option I can’t rlly do much.

Would look for other choices for future purchase. App itself is doing fine, but the dispatch process is really slow for packages to Canada. Also, there is no Canadian dollar option.

Unable to buy. I keep trying to buy something through PayPal but it keeps telling me to review shipping address even though it’s correct…takes the money out and returns it since it won’t go through

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Bts membership kit. So I bought the membership and the membership kit in August 2020 and I have not received my membership kit and it’s already January 2021!!! I went to customer service and that didn’t help at all. What is going on?! When will me kit come??? At least they could send a notice or an email or something to let me know.

USA?. well this is more of a question but does weverse ship to USA? Because the only thing I see is Canada, and i can’t say it’s Canadian and then use a USA adapter because it doesn’t let me, so if it doesn’t ship to USA does anyone know another website that’s still cheap like Weverse😭

it’s good so far. i personally haven’t had problems! i ordered an enhypen album and everything was fine!

I love it. I use it for all my TxT, BTS, and Enhypen stuff, it’s great. It makes it so easy, plus the stuff is cute. I ordered so much stuff off there rip my savings acc💀

Can’t support the volume of a large fan base. Aka army. So much lag and crashing because app can’t handle large volume eg popular BTS merch drops

Shipping. I was fine with this store but they completely changed the shipping fees from 15 dollars to almost 50 which is most of the time more money than the actual item I want to get 😐

wont load. The app won’t load, i’ve been waiting for a while after I clicked on something I want to purchase & the app just won’t load. This obviously is a problem considering the fact that groups can have online concerts or just things you want to buy and you can’t because the app won’t load.

Could be better. I am a BTS and BP fan. I was excited to see BP had joined Weverse along with BTS. Here are some of the issues I have constantly encountered with buying from BTS’s shop. If I select the US shop, I have to wait two more extra months than the global orders. Which to me doesn’t make any sense? Also the last few times I’ve ordered I tend to save to save when my item is supposed to ship, but I’ve noticed that they’re delayed by like almost a whole month. What doesn’t make any sense to me is why is the 2022 seasons greetings getting to US fans starting February? I should have just bought it from the global shop and spent an extra $5 to have my order here in time for Christmas. Another issue I have is because of how delayed everything is, there really is no ideal shipping date. It would be nice if there could be like an ideal shipping date placed on the order page. Not on the page where you buy the product because that changes if the company stocks more. I have been struggling to remember when my stuff ships these last few times and I can never find the ship date for when I ordered. I feel like I am in the dark about why everything in the US is being delayed. The last few times things have been delayed the only explanation I really have been given is due to the COVID situation. Which okay sure, but it doesn’t give us any new dates or when they have a deadline to get everything shipped with the delays. It’s confusing to me. Why even have the US shop if all you’re going to do is delay the shipment by two whole months?

Shipping is horrible. Please allow us to purchase a CD of jhopes new album! I use cd’s in my car still and I’m very disappointed that it’s only available digitally.

App problem. I like using this app but I couldn’t scan some of the QR codes I have for some of the albums I have for when I got them because the app wouldn’t work to let me get the badges and Weverse cash and now that I downloaded the app again after so long and I can’t now because its pass the time

I hope you can provide me with a Chinese language system. Chinese fans are uncomfortable.. I'm a Chinese fan and I really need a Chinese language system, so it's inconvenient to use it.

Good. It’s pretty lit It might not ship to your country tho stan bts and txt

Horrible. This app is horrible for releases when your on the page it says coming soon and after you re-try to refresh it’s says sold out, they need to better manage that because you don’t even have a chance to get the item

TERRIBLE Customer Service. Terrible customer service. It’s possible to get a refund and even to request the exchange. Unfortunately this is the only platform that sells “official” Kpop Merchandise with participating Kpop groups. You can purchase these merchandise on third-party sites but comes with the cost and potential fraud. The app glitches when there’s too many people on the app.

FRAUD. Completely and utter fraud. Don’t do any work with this company as they’ll steal your money without giving you anything you promised. Then they’ll refuse a refund as well.

Defect Item/Bad Customer Service. I got the DNA pouch but it came totally defected. The design was printed upside down AND inside out so I couldn't even close it. Customer service told me they would refund me if I ship it back.. not even free shipping back to them when I already paid $23 for the shipping to get to me?! Really makes me second guess getting more items from Weverse Shop.

Weverse. love the app and can buy albums and watch people go live Hi Weverse I know you just started to collaborate with vlive but can please add Astro lives and information becuase it was on the old vlive app and be much appreciated

Cant get it to respond. I have tried to buy something from this app for 2 days, and it won’t recognize my email and password repeatedly. When I try to reset the password, I cannot get any prompt to do that. I cannot reset on either the website or the app.

My order got returned but they didn't return my money. I ordered my season greeting on November 2, 2021 but it got returned because the DHL company and they returned it but my money still hasn't been paid back to me. I contacted the website but no respond yet.

Good app💜. I really like this app i can get official BTS merch and more but the only problem I have is that when something gets sold out it doesn’t let you know when it will restock. Well for some.💜

Trash. Terrible customer service, takes days to reply for a simple issue. Shipping is to expensive. Even the US shop is higher than global. Most quality of items aren’t even that good, especially the albums. Don’t recommend buying merch from here, a waste of money.

Terrible customer service. The customer service section is a nightmare. It might as well not be included in the app. They have charged my account and have never sent the items.

add more payment options !. i tried buying the member ship through the guest thing on paypal and it kept saying card declined or it wasn’t working? the only option it had was paypal ... and the shipping is also more than the membership itself? i never had good experience with this app.. they literally robbed like $74 from me.

This app is amazing!. My first order was excellent! But the shipping fee to USA is too expensive. (Around $14 USD) I order an army bomb on 12/5 and arrived on 12/15. It was still kinda long but I’m happy with my package! I absolutely recommend this to buy your group merchandise.

Scam. I placed an order on Feb 28th and I still didn't get my order. I was told to wait wait and wait but now 2020 is over yet still my order didn't come. Be aware. You might donate your money and never get the product.

I love but HATE it. I preordered a TXT album and I never got my preorder benefit. I also contacted Weverse but they have yet to respond to me. I love the merchandise sold on Weverse, BUT THE CUSTOMER SERVICE is horrible. Weverse also tends to make a lot of mistakes and dumb choices which is so annoying and frustrating.

notifications. I love the app but I notice we don’t get notifications when there are restocks so I think they should change that so it’s easier for us to be alerted in advance.

Every Launch Is A Mess. Every launch is a mess in the app. Need to manage your services and app better so everyone has an equal chance at product.

horrible service and shipping takes months. an album hadn’t arrived for 8 months and i was never notified of what was happening with it. i emailed a staff member and they pretty much said “it’s too late now. you’re not getting your money back” they make it extremely difficult to reach customer service because they have you talk with a robot instead

The worst customer service and scam. Followed every step to register for blackpink presale and received no code(same situation as links a million other Blinks). Customer service would not resolve the case and not hello at all. Definitely felt like robbed and total scam. Be aware!!!

Worst App Possibly Everr. Horribly slow, can never get what you want, crashes all the time. You would think after 3 years of developing they would have some changes but it’s about as bad as it was when it was first launched.

terrible customer service. i've been waiting 6+ months for my enconnect enhypen merch to even ship, i've contacted weverse usa over 7 times and they keep telling my same thing "sorry for the delay." if i buy my stuff and give your my money, i expect you to ship out my items!!! worst customer service ever, TILL THIS DAY MY ITEMS ARE STILL ON ORDERED! ABSOLUTELY TERRIBLE.

SCAM. Placed an order in February for a BTS membership when it was global shipping only and throughout the year I’ve contacted support multiple times wondering when the physical box was going to arrive and kept getting different answers. Now I can’t contact support anymore. Horrible communication and steals money. If I ever get my package I will update but I will never trust this store

Please make sure ship in the Box (Hope Edition). Please make sure the shipment of Jack in the Box (Hope Edition) on both Weverse Global and Weverse USA will be completed before August 24th!!! Delayed shipment will significantly affect j-hope's charting result on Billboard 200!

Horrible to shop on here. I order a membership kit and it has been months since I have received it and I’m still waiting !!!!

“Not bad but not good.” - Jisoo of BLACKPINK. I tried to renew my blink membership but it wouldn’t show officially that I purchased it. I tried four times. It charged my credit card all four times. Ugh!

What’s up with this app.. I’m trying to buy an Army membership and it keeps telling me to create profile. When I go into weverse and press done for the profile, nothing happens. It shouldn’t be this hard to buy a membership

The shipping cost. The shipping is way too overpriced. I wanted to buy a item for 4 dollars and the shipping was 45 dollars??? How does that work :/

Poor customer service. I bought an army membership in April & never received anything. Emailed with no response. Ver frustrating.

The new update 😭. i think it’s dumb that USA cant buy from weverse global anymore because pre-order benefits aren’t the same and i think that’s unfair PLEASE LET USA ORDER FROM GLOBAL SHOP AGAIN PLEASE 😭

widgets. love the app but can you do another update so i can put the app as a widget for my iphone?? it had that feature before but after i updated to ios 15 it wasn’t there anymore and it’s still not there even after ios 16. pls i want to track my orders easier without having to open the app everytime

Only PayPal ?. I have bought something off of weverse before and it mutiple payment methods but after it just says PayPal and I don’t have PayPal. Is there another way i can pay for things without PayPal?

Customer service. I’ve been waiting so long just for a simple question answered but what do I get nothing😭 Don’t get me wrong the apps great I just wish customer service was better

-. I like this app for my mercy but the shipping prices are really high. :\

Restock. PAYPAL🙄. Can you guys restock the moa bong I’ve been waiting very long, I would also like if you guys give us notifications when something goes in stock, especially if it’s a popular item. Also can you guys give us another option then PayPal (I live in America) PayPal don’t work for me. This is why I don’t use this app now😐

No support for return exchange. When I have an issue with my order it want me to upload photo and submit but it keep saying I did not upload photo, no way to submit my return.

Worst place ever. They don’t let you buy form go all and when you buy from USA it’s twice the price and it takes twice as long to get to you?? Redicules

Everything is always sold out and they never do restock. I can’t get my army bomb for y’all fault

Shipping cost. I don’t know why the shipping has now doubled was the $30 not good enough the shipping is not $40-$50 which I think is just not worth it.

Payment options. No paypal or apple pay I hope there is weverse cards like itunes cards