Helbiz - Micromobility Hub App Reviews

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Why have a pause if…. I can’t pause when I’m tired. The Pause Zones were so far away that it made it a burden to try and pause. I had to just keep getting charged as I try to catch my breath. Since I couldn’t pause I got charged even when I was resting. They could honestly do better.

Do not bother. I use e scooters twice a day to commute in the city. Helbiz is so bad the scooters are so slow. It slows down too every time there’s even a bit of a down hill or anything it might think is close. I’ve given it so many chances and I can’t anymore Helbiz is by far the worst. Also there are e scooters that are way faster and cheaper. Helbiz isn’t even the cheapest for how slow the scooters go.

Couldn’t end ride. This has been one of my worst experiences. I try to end the ride after only using it for 10 minutes and it took me almost 20 to 25 minutes trying to end the ride and it said I was in the wrong spot when I wasn’t. it robbed me of time and money I’m very unsatisfied with this app it’s very unreliable.

Worst Scooter App by far. Ride was fine until having to park. Only can park in restricted zones and when trying to actually park the scooter in appropriate area, the app fails and says not in authorized parking zone. Spent 20 min trying to troubleshoot and ended up successfully parking eventually in a non-authorized zone some how. Customer support was not available despite being only person in queue. Terrible service overall.

Bad app, bad bike, bad service!. The card in their application does not work correctly, the blocking algorithm also does not work correctly, because of this I left for a zone where it is impossible to drive, I could not use the service fully, and after that they took even more money from me and did not want to return it, the support service did not want to understand the situation, and refused to help me.

Scam!. DO NOT USE THIS COMPANY! My boyfriend and I paid the requisite $10 flat rates for use of these scooters around DC ($10 is the lowest you can go—they do not allow you to pay per minute at the outset) and after riding them for ten or fifteen minutes parked them, locked them up, paused the ride, and went through the process of taking a picture of the park job and receiving auditory confirmation that we had done it correctly. We found later when we came back to them that the meter had kept running, and the company was now charging us an additional $35 for the time we had not been using the scooters, despite the fact that they had been paused. Evidently, the pause button does nothing. If I wanted to stop the bike from moving but leave the meter running and retain use of it I would simply take my finger off the accelerator. It’s upsetting that the pause button is essentially useless and meant as a mere blind, but also that the company continues to take money above the paid for amount without any sort of notification that that the original money has run out, and more will be needed to be added. Utterly lacking in morals. Give your business to another company.

Terrible experience. My son and I were using the e bikes to got to market and once we got there we needed to park it so we did, when we came back it was locked so my son had to drag it 30 minutes back to the parking station because the customer service guy said so. As he was dragging it back he cut himself several times in the process. We will never use Helbiz again and we suggest to everyone to use it.

Dangerous scooters shut off randomly. My scooter shut of randomly and I had to restart the ride to get it going again. To add insult to (almost) injury, Helbiz gave me a $10 fine for not locking the scooter when I was trying to restart the ride Helbiz, I can’t control where your scooters malfunction. There may not be a place to lock nearby. Instead of fixing the scooters or putting a ‘restart’ ride button in the app, they give out fines. If anyone is ever injured by a scooter randomly shutting off these reviews are evidence that Helbiz has been well informed of problems and chose to ignore them. 4/8/22: Update in response to the copy paste comment from the negligent developers. If you contact the support email they will send you copy paste rude responses. They knowingly overcharge users, and they know the scooters are dangerous and don’t do anything to fix them.

The way to see the sights in DC, hands down.. If you want to see DC a bunch of sides and not waste time walking this is the way to do it! I took a ton of pictures Santana sides and had a ton of fun! Get the app, get the scooter and get ready for a blast! Cheers

Worst scooter app out there DO NOT USE. Will let you pick up a scooter in a zone where it doesn’t work and charge you until you move it somewhere where it does work. It will then proceed to not let you park and continue to charge you while holding you and your credit card hostage for 30min until you figure it out how to move it into a parking zone the size of a dinner plate while customer support is non responsive.

Do NOT use this company!!. I wasted more time starting and ending rides due to issues with the scooters. These minutes were taken away from my times use. Each time I used it I had to contact the help chat and that also used up minutes. Then I was charged additional fees to continue use after Helbiz scooter issues. I outlasted a weekly pass to save time and get around DC. I spend equal amounts of time with the help chat as I did riding the scooter. And for a quick trip time is valuable and Helbiz wasted mine. They also refuse to offer a refund. Use another company! There are many others out there!

Never again!. Renting a bike is such a hassle. You have no idea what the battery life is on the bike; some are SLOW, some are incredibly fast; the bikes all have a whiskey throttle issue… to top it all off, it’s almost impossible to end a ride. My final ride took me over ten minutes to find a place to park it- because if you accidentally ride it into a no-ride zone (since the bike doesn’t have a phone holder, you can’t track where those zones are) you have to WALK the bike to a ride zone. Only until then can you end the ride and stop getting charged. I’ll be sticking to the electric scooters with other companies.

Doesn’t Load, Told to Contact Financial Instituion. I’ve seen these bikes around my city lately and with gyms closed thought this would be a great way to get some exercise. Also the bikes look cool. Upon downloading I was charged for (2) card checks and told to contact my financial institution. Being the first city in the US to have these bikes, I would give advice as you will go no where with this happening.

Watch your money. Got this in DC and got the unlimited pass. What it doesn’t tell you before you buy it is that it’ll charge you if you go over 30 minutes. How convenient that whenever I went to pause the ride, the app wouldn’t let me pause the ride. They also charge you for going over 30 minutes, and they do not tell you that ahead of time. There are no parking areas for it in DC and essentially useless because there are so many no-ride sections. Stick with literally any other brand

Not worth the risk. I’ve used Hellbiz and competitors (Spin, Lime, Lyft) in DC the last 6 months. Hellbiz has decent scooters and good pass options. The “start charging but will not unlock” problem is very real, and effects 80% of (attempted) rides in my experience — see other reviews. This requires you to pay for rides you don’t take, as customer service is basically non-existent. I don’t experience the same problem with competitors, so I avoid Hellbiz unless there are no other options and I’m willing to take the “will it actually unlock?” risk.

Double charged- bad customer service. Update- I received a message from Helbiz to reach out to their customer support email for “immediate assistance.” I did that over 3 weeks ago with no response. The bike was fine, but the system is a mess. I purchased the $9.99 unlimited day pass, but was almost charged over $30 in addition to that “unlimited” pass. I reached out to customer service with no response except a survey for my satisfaction. I’ll have to dispute the charge with my credit card company.

Auto locate the ride. Why dont you giys merge all the apps in one single app? That will be more better instead of having multi apps and customers get confused also eating up phone data. Just saying

Faster to walk. I rented a bike for a 3 mile journey from Arlington Virginia to Georgetown in DC. Upon arriving in DC I was unable to park anywhere as the app could not verify my location, so I unlocked the bike and rode it back to Virginia only to have the same thing happen. For what should have been a simple 3 mile bike ride, I ended up riding 5 miles looking for designated parking zones that the app could verify, to never finding one and leaving the bike and walking another mile to my destination. Save yourself the hassle and walk!

Ghost charges, 1/3 of the fleet is in riding condition. Phantom charges months later hoping you wont notice!! The bikes that work, work good. The ones that dont will have random incurring charges saying you didn't secure the bike ( physically cant due to lock issues ) . Bike also sometimes dont work but will still have incurred a charge due to you activating the bike. Customer service didnt care and none of it was refundable even though a ride would last 10 seconds due to figuring out the bike is broken. They expect you to call and stay on hold to inform them on the bike instead of leaving an email or note which directly attaches to the submission / end session of the specific bike. Would not reccomend

Tried it out, not super happy. Very similar to all the other scooter apps out there. Unfortunately the app is very slow when unlocking and locking your ride, this wouldn’t be frustrating but it charges you for that time on the scooter even though it is the slow app. I know it’s just 50 cents, but add it into the initial unlock fee instead of having a process that sneaks that in. Also if a scooter doesn’t work, they still charge you the fees as opposed to bird that if given one star and you haven’t moved the scooter will just cancel the ride. I have only take. About 5 or 6 Helbiz scooters and 2 have not worked, not a great percentage.

Not good. The stole more time on purpose i try to end time on 30 min and said bad connection, never again

Best scooter. I consider myself an e-scooter enthusiast and the Helbiz is by far the best ride. The foot base is wide enough to spread your feet and the steering post feels secure. The push button accelerator is extremely smooth and not jerky. Can’t wait for More of these to be available in the DMV!

Beware - poor biz practice. They have no problem charging for bikes that do not work, but won’t give a refund. Only coupons for future use. A friend and I both got bikes that didn’t work. Use at your own risk and expense. I will never use this app again solely because this initial experience. Now, you have been warned too. Start ride on a bike that does not work and they will take your money too.

Buggy App + Subpar Support. Their app is buggy and spits out errors. This caused my last ride to record 123 minutes of use and their support told me they couldn’t find evidence of an uploaded photo to confirm my drop-off. What was supposed to be a 10 minute ride for about $6 ended up charged at $55+. Customer Support refused to grant me a refund and condescendingly sent me instructions on how to properly drop off their vehicles instead. Thanks guys, a month and change after using your vehicles and you think I don’t know how this works? 🙄 Anyway, they lost a loyal customer, as I rode these things around my town darn near daily since I don’t have an actual car right now. Companies that value customers know that these types of behaviors could bring more loss than gain in the long run and they work to make sure their customers feel taken care of. Especially if there’s record of loyalty. Reader: You can keep using their vehicles, but if something happens one day where you’d like a refund, please know that they don’t care about you as a customer and you’ll likely receive a condescending, non-helpful response from their “support team” instead.

Scam!. After I paid for a monthly unlimited subscription, a couple days later, I found there were no vehicles in my neighborhood. Only after contacting the company, did they admit they had discontinued service in my city. They refused a refund, and instead suggested I travel to another city to use their product. Complete scam. Follow up: they responded by this comment by saying “please contact customer support” - if they’d bothered to read they’d see I already did. They’ll steal your money - don’t hesitate to take legal action if needed to protect your rights.

Ride will sometimes not end and you will be fully charged. I have had issues with their rides not ending even after submitting a photo. If the request does not go through, you will be fully charged for two hours, and I have had to pay $50+ previously. Their customer support says they did not show the ride was ended and will require you to make the payment. With all of the scooter options, there is no reason to use this one.

Horrible product. Any other scooter app is better. 1) No notification was sent to users about the change in city ordinance to require locking scooters to poles. 2) Consistently, scooters will not unlock but still charge me the $1 unlocking fee. 3) scooters occasionally are just faulty in general, not accelerating at all despite having full battery. In each of these cases they have refused to provide refunds, only offering in-app credits. Pathetically bad customer service and a clearly inferior product compared to other scooter companies.

Charged me $50 for “improper parking”. Helbiz takes this scooter business waaaay too seriously. These scooters are supposed to be quick and convenient and they’ve made it completely opposite. I parked my scooter exactly where I found it and they said it was a “no parking zone”. I wrapped the annoying cable around the pole I found it on and I was in a rush (hence why I needed to use the scooter) so I didn’t have time to walk around DC looking for a place to leave the scooter. They charged me $50 for this. This business is a joke. Use Bird instead.

Rented in Miami, awful. Overall not a good experience. First the scooters were terribly slow. Second, the unlimited pass for the day is not actually unlimited. Once you pass 30 minutes they charge you 42 cents per minute. And you only get 4 total rides. Shouldn’t be called unlimited. Third, two of the four rides it gave, were due to technical issues of the scooter that it still charged us for. Just bad all around.

Just awful. Avoid like the plague, use Lyft, Lime, or Bird or just walk over this app. Parking with the other scooter companies takes 5 seconds, with Helbiz’s high tech it takes 30! Want a refund because your scooter didn’t unlock (happens 2 out of 3 times)? Get ready to go through an email process unlike every other app. Want to unlock quickly? Nah get ready for an ad and an three unlock screens. Avoid!

Beware. Horrible customer service and most of the scooters I attempted to use did not work. Their geo-fencing is also horrible so you get locked out of areas (roads) that other scooters work. Their parking areas do not allow you to complete the ride in them and on multiple occasions I was force to extend my ride to find somewhere it would complete and just walk back to where I needed to be. Customer service is also zero help. If I were you I would stick to a more established scooter or ride share platform, Hel(L) biz is not worth the trouble.

Helbiz has terrible support.. This is my first and last time using the app. The bike I used stopped working mid-ride and I almost flew off the bike. To make things worse, I was forced to walk another quarter mile because it would not let me end the ride until I was a designated location. I contacted support and was then told I would have to send a separate email outside of the app in order to receive a refund even though I had filed a report. Riders in Atlanta, stay away from Helbiz. Thank me later.

Used to be great, now they’re terrible. I’ve used this scooter service for over two years in DC. It used to be great under Skip until Helbiz acquired them. Now it’s absolutely terrible. I’ve been on their monthly subscription plan for a while and now only 20% of the scooters I unlock actually work. Most are completely broken but they still list them as available on their app. On top of that, there have been several instances where I lock a scooter (one that, a majority of the time, doesn’t even work) and I get confirmation from the app and via email that the closing of the ride was successful. But then 1.5 hours later I’m charged a small fortune because the app suddenly claims I never locked it. Customer support is a joke so of course none of these issues are never resolved. It’s a real bummer because this used to be the best scooter service in DC but now I’m dropping it. Not a surprise when you do some research and realize Helbiz is a sketchy firm that’s been sued by the DoJ for running a crypto pump and dump scam, among other things.

Worst scooter experience ever. When I tell you try every other scooter app other than this one believe me. First these scooters have absolutely no speed. Secondly they have VERY specific parking spots to park the scooters. I had to park the scooter four blocks from my home and walk back. Completely defeats the purpose of grabbing a scooter. Made it a more of a hassle. Try any other scooter that don’t have these stupid restrictions.

Used to be great. I use e scooters almost everyday as my go to mode of transport around the town and have used Helbiz a few months back then it disappeared and I saw it all around the place today again in Arlington VA. I am so disappointed!! This used to be my go to scooter. The county I live in has a speed limit of 15mph allowed for e scooters. The other e scooters allowed in my area are Link, Bird and lime. I stopped using lime almost a year ago cause to limited their speed to 10mph!! They were the only ones and not like they made rent cheaper since it’s time based. Bird had reduced acceleration so that was bad as well. Helbiz was fast and quick acceleration! Today this scooter was limited 9 mph!! Why?? I almost bought the monthly subscription for unlimited rides and now I feel glad I didn’t. I had to write this review cause I was excited to see it again and then quickly very disappointed!! Update after response from developer: Just to let you know incase there is a confusion, I don’t live in DC. I live in Arlington, Virginia where the county has allowed 15mph for e scooters. Scooter companies like Bird and Link operate in the area as well and they have their speed locked at 15 mph as per county rules

Was charged for 2 hours after I ended my ride. I attempted to end my ride. After waiting the 30 seconds multiple times, my ride still would not end. I am now facing a $44 charge and customer support is completely unwilling to help or even hear me out. I had no action of recourse, and because their app doesn’t work properly I am the one who is supposed to foot the bill?!

Will be canceling monthly membership. I have a monthly membership and will be cancelling it. Scooters in Miami used to work great but lately they max out at 6mph. I’ve given the company a chance thinking maybe it was just one or two scooter’s malfunctioning. Recently none of the scooters go over 6mph if they even work at all.

Terrible Experience. It would not let me park anywhere, even when I was in the “zone.” I tried parking it in the designated area (poorly marked and difficult to find) in hopes that it would end my ride. That didn’t work either; instead, I had to get a hold of a person at customer service (extremely difficult task in itself) to manually end my ride! And it charged me an extra 20-30 minutes of ride time! I am shocked by how frustrating this experience had become.

Parking issues. Took me like 4 tries and had to ride around the corner just to park other than that ride was smooth

Don’t make the mistake I did, DON’T USE. Rented bike last week. Finished trip and locked bike with pin that goes into front tire I thought everything was great until I was charge over $55 for a 5-6 min ride. Emailed CS and they just replied you didn’t end the ride the correct way your loss. They can clearing see that it was only used for 5 minutes but are charging me for over 120 minutes. Terrible way to get return business. Never using again and help no one else will either. My advise don’t download the app but if you already did just walk until you find a bike or scooter from a different company.

More expensive and less reliable than its many competitors. More expensive than Spin, Lyft, or others, and frequently suffers an error when you initially unlock causing you to be charged without the scooter unlocking. Outrageously, it does not automatically refund rides less than 30 seconds long, even though those obviously indicate failures of their technology.

Fraudulent. I was in DC and two of my friends told me to hop on a scooter. We all downloaded the hellbiz app to unlock them. We started the rental - but the scooters did not unlock for us to use. We cancelled and were charged about $5 each for the time it was active. I contacted customer support via chat since that’s all they allow - and then they said they’ll give us codes for a $5 voucher. We tried to use the codes on other scooters but the codes weren’t even working. So I contacted them because we just wanted to refunds. All of a sudden they say that they can’t issue it unless we fill out a form and email them about it. That’s how they rob you legally.

Terrible UX for first time users. 96 degree day, wanted to take a scooter back to the hotel. Scanned the barcode on the scooter, it brought up an error page. Scooter didn’t indicate which app to download, but a search in the App Store suggested the app “Skip by Helbiz” was appropriate, given the branding matched 100%. Started signing up for an account and got an error that the app was no longer functional (then why have it published still?) and I’d need to download “Helbiz” instead. Downloaded Helbiz and then encountered the error that my “phone number was already in use”, but it provided absolutely no way to just “sign in” with an existing account using your phone number. When I attempted to sign in with my email, same situation. Simply couldn’t get to the point of entering a password. At this point, I was standing outside in the 96 degree heat for an extra 10 mins—the amount of time it should have taken me to scooter home!

I’m disappointed. I was traveling to DC to go to a game. When I attempted to scan my bike, it turned on. When I hit the breaks, the bike refused to turn on. When I then tried to return the bike in the exact same spot, the app would not let me return it. I attempted to leave it in a different one and no dice. I was then charged 50 bucks after also attempted to pause the ride, which, after taking several picture from different angles that didn’t work, I gave up. While I understand you might charge me all the money I had on my account, it’s inexcusable you’d charge me for 2 hours of riding I did not do when the scooter did not move.

Scooter stops running at €5 balance; no way to get refund. My wife and I rented scooters while spending a day in Pisa prior to catching a flight. We had to load €10 to our Helbiz “wallet,” which was no big deal. However, the scooter stopped running when the balance got below €5. It simply stopped running in the middle of the ride and wouldn’t let us use the remaining balance without “topping up” again. Since we were only using them for a day, we didn’t want to continue adding money to the wallet knowing we’d not use this service again. When we requested a refund of the balance via the chat, the customer service rep said we had to email copies of our IDs, account info, and the amount of the refund request to their customer service department. I didn’t have to provide all this info to pay them and use the app and didn’t want to send all that info to them for €4. Ultimately, we’ll just forfeit the money. But it is shameful that the app does not let you use all the money you put in your “wallet” nor will they refund your remaining balance without providing sensitive information. On top of all this, the scooters are expensive, all things considered. For €6 each, I think we got about 10 minutes of riding. Would’ve been cheaper to take a taxi. I wouldn’t recommend this app based on my experience.

Absolutely disappointed and suspect a scam. I moved to Arlington, VA a few months ago and was very happy to see a variety of scooters that are offered for rent. I tried a couple of times to rent a Helbiz scooter and bike, every time the ride would not start properly or as it happened today, the ride would not end. I chatted live with someone and all the questions were rude as if I am trying to do something suspicious. I tell you save your money and don’t ruin your day trying to rent Helbiz.

It was impossible to end my trip. It was very difficult to end my trip today. It wasn’t immediately clear that only certain zones are allowed, and it requires picture analysis even when you’re not within the zone. It seems that it would make more sense to confirm the location prior to forcing the image verification process. Once I found a parking zone and positioned the scooter dead center of it, it still would not allow me to end my trip. I had to call to request they end it manually, after trying for 15 mins.

Worst scooter company ever. It took ten minutes to end my scooter session once I had decided that this was the worst scooter company ever. It told me I was in an area designated as a non-scootering area even though I was clearly outside of that area. I recommend other brands of scooters if you are someone who enjoys making it to the activities on time. However if you are someone who enjoys being late to meetings then this is the scooter brand for you

Doesn’t work, difficult refund. My friend and I both rented a scooter and it stopped working after 2 blocks despite being halfway charged. I asked customer support for a refund and they have a very long 6 bullet point process which includes submitted a photo and your drivers license. Very difficult to get a refund for a faulty product.

Bad customer service. Nonfunctional scooter. Non functional scooters. Support has no info or abilities to give assistance. I was informed “fianancial” would get to it later. No idea of when, who I was talked to, etc. left a voicemail as well- no contact or information. I just want to be refunded for we attempted four scooters and only one worked. And I was charged an extended amount of time for parking the nonfunctional scooters. It shouldn’t have to be this hard

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She fun and easy. I am 65 yrs old I absolutely loved my ride thru Bellini park in catania

No permitted parking zones. Doesnt show you where parking locations are avalible. Had to drive all the way back to starting location after 15 minutes of trying to find a parking spot.

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Easily the best of the bunch. Scooter has great acceleration and their upkeep of scooters is fantastic. Bird suffers from not having enough staff to work on units. This scooters is new and up to date

Wonderful. Best late night travel app in DC. Thank you for the ride

Super fun. No id just slap a credit card in and go

Doesn’t let me enable location. It tells me to enable location but when I click to enable it it takes me to setting where there is no option to enable location

Worst service ever. If you live in Washington D.C I don’t recommend this company. First of all, the bikes is always broken or vandalized. There are a few bikes, always I need to walk at least 15 to get a bike and doesn’t matter where you are in DC. Definitely I won’t subscriber again this service and I don’t recommend as well.

Never any scooters close by. Lately the scooters have been hard to find, even on the map there always scattered around with half battery life. Also they’re always super dirty ! I had to ask a guy who ran a cleaning service nearby for a wet rag to get off all the dirt.

Best value. The value the subscription provides is unmatchable.

Billing. Used in DC. It won’t let you end your ride easily and I was billed 1 1/2 hours after the ride ended and they wouldn’t issue a refund. Use other services not this one. No issues with SPIN or bird.

SCAM. I ended my ride and took a picture. They charged me for 2 hours after already having the Helbiz unlimited plan and refused to refund me. Their customer service stopped responding to me when I asked for a refund. Complete scam

Bad service and app. The scooter worked well, but every time I tried to end the service by entering the app, the app wouldn’t load. Had to reinstall the app each time to access the ride. Wouldn’t use again

Needs more range. Great around milan. Just wish they would extend the outer limits of the red zone as it makes it almost useless around bocconi.

Smooth ride. Super easy to use and nice shock absorbing tires. I really like the free ride benefits

Drop off map too stringent. Their map in Rome is way too strict for drop off areas - trying to drop in a marked parking spot for scooters, tons around, and it won’t let me end. Such a pain, had to run across traffic and drop off in a park.

Great 4th of July. Fantastic way to see DC on a time budget…very cool. Georgetown could chill a bit though.

Weird logic. Downloaded Skip and registered with my phone number , then that app required me to download this one. Now how am I supposed to log in? It says the phone number is already in use, but it would not allow me to login via phone number. Okay then, there are plenty of other apps out there.

Not worth it. Tried this for the first time and it was not worth it. I rode it for 3 minutes and it died and had to walk it pretty far to park it in a parking zone. Charged me $10 for 4 minutes

Faster than the birds. Faster than the birds

TERRIBLE APP. I used to use wheels all the time to get around my neighborhood. Recently with the new Helbiz acquisition the app has been HORRIBLE to use. The parking zones are awful and make it impossible to park the bike. I’ve had to contact customer support just to end the ride. DO NOT USE THIS APP

Scam. My husband and I purchased two rides for scooters… Got charged $10 each for starting fee +.59 cents per minute… Scooters did not even start just paid 30+ dollars for nothing. Use other brands. This company is a scam.

Trash. Tried to use the scooter and thing only went 1 mph but wanted to charge me a dollar per minute crazy there’s also no way to cancel the ride because it’s outside a zone right off the bat.

Great idea, an even better app. This app is great, really easy to use and visually is perfect

Me an my wife. We had a blast we was kids again

BAD. Absolutely asinine experience using the scooters….the scooters only go so far and just all of a sudden die middle of ride…then you have to travel 5 block to find the proper parking spot…will never be using these scooters again…maybe if a swamp thing was chasing me, but prob would rather be eaten alive than ride this terrible scooter again.

AWESOME!!!. i LOVE scooters!!! i hope more of these pop up in more cities! so fun and nice to have a quick ride in the oklahoma heat (:

Fun and easy to ride had so much fun!!. Fun and easy to ride had so much fun!!

Charged for nothing to work. Tried multiple vehicles to get charged each time, non of them worked (all had over half charge left).

Awful design, connectivity, etc.. This app will not connect to the scooters, no matter what I do. The scooters are not kept well, two that I found they are broken. Would not recommend.

Easy to use but…. Parking options were faraway and the map wasn’t the best at helping us find parking

Very bad connection!. Horrible app, i try for 30 min to add my card and another 20 min with the test before drive, I don’t suggest that app to anyone. Lime is the best company for that, easy to use and easy to add cards.

Scooter charge did not turn off despite the scooter idling and making the sound. Scooter turned off and I was then charged $42 1 hour later saying it had not been turned off when in fact it sounded that it was idled

Doesn’t work, difficult refund. My friend and I both rented a scooter and it stopped working after 2 blocks despite being halfway charged. I asked customer support for a refund and they have a very long 6 bullet point process which includes submitted a photo and your drivers license. Very difficult to get a refund for a faulty product.

Worst scooter app ever. I have never seen it be so hard to rent a scooter. In addition the support options are beyond pathetic. Customer service seems to not be US based and is pretty much useless. This is a one and done for me. NEVER AGAIN!

Issues with the lock system.. There are multiple issues with the lock system. Especially if you ride or are in a blocked zone.

Best 7 bucks I’ve spent in a while. felt like a kid again lol

Dead Zone Awareness. I wish this app would alert you once you are reaching a “dead zone”

Charged me and no parking. Please don’t download. It charged me and I wasn’t riding and would not confirm parking from the place it was at. Absolutely terrible experience. Spent 30 minutes stuck trying to end rude

Junk. Scooter didn’t work. Friends scooter wouldn’t unlock or work. Most of my fee was for time spent waiting for their support to grasp the concept that my friend’s scooter wouldn’t work and to walk my scooter to the proper parking. Don’t get the app and don’t rent this brand of scooter.

Don’t rent in LA Venice beach. Please don’t waste your money on this brand if your in that area all the scooters down the strip are broken , not working , seats broken overall I wasted 12$ in unlocking 12 scooters that did not work . Please use a different brand if your in the area this brand clearly don’t care about maintenance on there product

DONT USE THIS APP ITS A SCAM. By far the this app has the worst support team they will take your money without letting you know and you CANT GET A REFUND OF YOUR MONEY even tho you don’t use it they will make any reason not to give you your money back this app is a full scam save yourself and stay away.

Terrible customer service. I could not end the ride in the app after a five minute ride due to poor internet connection and app connectivity issues. They charged me more than $50 for 120 minutes of riding and would not refund me the money they overcharged me. Absolute scam of a scooter company and will not be riding again.

My terrible experience. The electric scooter that I rode stopped working mid ride and I want told that there were parking zones until I got far into a non parking area. I wanted to stop at icon park, but had to take it back into a parking zone and walk back to icon park.

Scooter. Nice but little bit expensive.

Don’t Waste Your Time. Used it once couldn’t even turn it off...loud alarm noise while I was riding and customer service lol, what customer service? Maybe you should put instructions on the app, where ppl expect to find them. 0 stars

Do not ride. Worst scooter service ever I spent more time trying to end the ride than I would’ve just walking. I was at the correct parking spot and still kept giving me a no parking message. Ten out of ten would not recommend.

Great ride!. We were visiting friends for our 10th anniversary and rode and had an absolutely amazing time

Couldn’t end ride. This has been one of my worst experiences. I try to end the ride after only using it for 10 minutes and it took me almost 20 to 25 minutes trying to end the ride and it said I was in the wrong spot when I wasn’t. it robbed me of time and money I’m very unsatisfied with this app it’s very unreliable.

Awful parking. Missed our activity because the bike malfunctioned. Could not park had to carry the bike around and finally got a human on the chat who ended the ride on their side. Never again.

Paid but no ride no refund. I paid $10 to use that and then it didn’t work and there wasn’t a thing on the app to indicate that it could even perceive the battery level or issue a refund

Rip off. Complete rip off. Racks up your time by saying it can’t be parked in spots that are clearly ok. Eventually, it allows you to leave it there, but not until you spent a ton of money on it.

GO TO SCOOTER!! LOW PRICES. They removed all the good prices scooters in my town but now this one is here!! You’ll never feel cheated over your ride!!!